2014 Ford Flex

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2025· UNKNOWN OR OTHER

  BACKUP CAMERA FAILED Safety was put at risk because there was no functional camera while the vehicle was in reverse. Dealer confirmed backup camera failure. Dealer inspected the backup camera and determined it needed to be replaced. There were no warnings, messages, or other symptoms of the problem prior to the failure. Mileage 163,483 Replaced 12/31/2024

• 12/29/2017· STRUCTURE

  WHEN TEMPERATURES ARE LESS THAN 40 DEGREES F, THE REAR HATCH WILL NOT LATCH WHEN CLOSED AFTER BEING OPENED. THE HATCH OPENS FINE, BUT IT WILL NOT LATCH UNLESS WARMED. I HAVE HAD IT CHECKED BY A FORD DEALER AND AN INDEPENDENT MECHANIC, BUT NO SOLUTION HAS BEEN FOUND. THIS MORNING, I HAD TO USE A HAIR DRYER TO WARM THE LATCH IN ORDER TO GET IT TO CLOSE. TEMPERATURES WERE AROUND FREEZING. THE VEHICLE IS ALWAYS STATIONARY WHEN I OPEN THE HATCH, AND I WILL NOT MOVE IT AS LONG AS THE HATCH WILL NOT LATCH.

• 12/26/2020· STEERING

  ELECTRIC POWER STEERING KEEPS GOING OUT RANDOMLY. DANGEROUS!!! I NOTICE THAT THERE IS A RECALL ON THIS ISSUE UP TO 2013 FORD FLEX MODELS. MINE IS A 2014. NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT! HAPPENS MOSTLY AT STARTUP BUT HAS HAPPENED WHEN MOVING AS WELL! THIS IS VERY UNSAFE AND FORD WILL NOT TAKE ANY OWNERSHIP.

• 12/25/2014· SERVICE BRAKES

  I WENT TO THE LOCAL KFC FOR DINNER DURING MY LUNCH BREAK AND WHEN I CAME BACK TO MY VEHICLE AFTER GETTING MY FOOD INSIDE I STARTED MY CAR AND PROCEEDED TO PUT IT IN REVERSE. AS SOON AS I PUT THE VEHICLE IN REVERSE IT PROCEEDED TO GO FORWARD INSTEAD. SO I CHECKED TO MAKE SURE I PUT IT IN REVERSE AND PUT THE VEHICLE BACK IN PARK AND THEN RE-ENGAGED REVERSE AND IT WENT FORWARD AGAIN. THIS TIME THE BRAKE PEDAL WENT TO THE FLOOR AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY ADVISED ME TO TURN THE VEHICLE OFF AND THEN ON AGAIN TO SEE IF THAT FIXED THE ISSUE. THEY DID NOT ADVISE ME TO DO A VEHICLE HISTORY REPORT THAT IS EQUIPPED WITH MY VEHICLE TO SEE IF THE COMPUTER COULD FIND SOMETHING. THE SERVICE ADVISER AT THE DEALERSHIP ADVISED ME THAT HE NEVER HEARD OF THIS ISSUE BEFORE AND FOR ME TO WATCH IT AND IF IT HAPPENS AGAIN TO CALL ROADSIDE ASSISTANCE AND HAVE IT TOWED IN SINCE THAT IS A SAFETY ISSUE. *TR

• 12/24/2019· FUEL/PROPULSION SYSTEM

  I STARTED MY CAR AND THE CHECK ENGINE LIGHT CAME ON. I HAVE HAD NO ISSUES AND THE CAR HAD NOT BEEN DOING ANYTHING DIFFERENT. I HAD IT CHECKED AND I GOT THE CODE P025B. I WAS LEAVING THE NEXT MORNING TO GO TO WORK AND THE CAR WOULD CRANK BUT THEN IT CUT OFF AS SOON AS I GOT OUT OF THE DRIVEWAY IN THE MIDDLE OF THE ROAD. I ONLY HAVE 90K MILES ON MY CAR WHICH IS EARLY FOR THE FUEL PUMP. I ALSO READ THAT SOME OF THE SAME MODEL CARS AS MINE HAVE A FUEL PUMP RECALL. I REALLY NEED THIS TO BE CHECKED BECAUSE IT JUST STOPPED OUT OF NO WHERE. I WAS TOLD BY THE FORD DEALERSHIP THAT I WOULD HAVE TO PAY TO HAVE THIS CHECKED TO SEE IF IT WAS A MALFUNCTION.

• 12/21/2023· STEERING

  The contact owns a 2014 Ford Flex. The contact stated that while her father was driving at 10 MPH and attempting to complete a left turn, the vehicle suddenly jerked to the left. As a result of the failure, the vehicle struck the curb. Several weeks later, the failure reoccurred, causing the vehicle to strike the sidewalk, and severely damaging the suspension. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.

• 12/20/2018· FUEL/PROPULSION SYSTEM

  MY 2014 FORD FLEX WILL NOT START. I CAME HOME FROM WORK, SHUT OF CAR. WENT OUT A SHORT TIME AFTER WARDS TO GO OUT TO DINNER. WOULD NOT START.ENGINE TURNS OVER, ENGINE ALMOST STARTS BUT DOESN'T. FAULT CODES FROM COMPUTER INDICATE FUEL PUMP CONTROL MODULE. FORD HAS A RECALL FOR 2013- 2015 FLEXES FOR A POTENTIAL FUEL PUMP CONTROL MODULE FAILURES CAUSING STALLING WHILE DRIVING, AND ENGINE WILL NOT RESTART. WHY IS MY MODEL NOT INCLUDED IN THE RECALL?

• 12/15/2017· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT NOTICED A SMALL CRACK IN THE SIDE WINDOW. THE VEHICLE WAS TAKEN TO SAYBROOK FORD (1 FORD DR, OLD SAYBROOK, CT 06475 (860) 388-1293). THE DEALER STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 36,000.

• 12/13/2018· STEERING

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE STEERING WHEEL COLUMN SEIZED INDEPENDENTLY ON SEVERAL OCCASIONS. THE CONTACT HAD TO TURN THE ENGINE OFF AND ON TO UNLOCK THE STEERING COLUMN. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RUSSELL BARNETT FORD (4055 TULLAHOMA HIGHWAY, WINCHESTER, TN 37398, (931) 967 2277) TO BE DIAGNOSED, BUT THE RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000. *DT CONSUMER STATED VEHICLE WAS FIXED FOR $2,000.00. *JB

• 12/12/2017· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE FUEL PUMP AND THE FUEL MODULE WERE DEFECTIVE AND THE BATTERY DIED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED OR IF THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

• 12/12/2016· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

  A1 INCOMING EMAIL: FORD REFUSES TO COMMUNICATE WITH CUSTOMER REGARDING NHTSA SAFETY RECALL. *SMD THE CONSUMER STATED THE VEHICLE STALLED IN TRAFFIC, IT WOULD NOT REMOTE START, AND THE DASHBOARD SYNC SYSTEM WOULD GO BLANK WHILE DRIVING. *JB

• 12/11/2018· STEERING,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN ELECTRIC POWER STEERING FAILURE AND THE STEERING WHEEL FELT TIGHT. IN ADDITION, THERE WAS A LOSS OF POWER STEERING ABILITY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (TEAM FORD, 702-395-5100, LOCATED AT 5445 DREXEL ROAD, LAS VEGAS, NV 89130) DIAGNOSED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. FURTHER DIAGNOSTIC TESTING CONCERNING AN ENGINE AND ELECTRICAL FAILURE ASSOCIATED WITH THE STEERING WAS NEEDED. THE VEHICLE WAS ALSO TO BE REPAIRED PER MANUFACTURER CAMPAIGN NUMBER: 12M02 (SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM). THE DEALER PROVIDED A LOANER VEHICLE AND WAS WAITING ON THE GUIDELINES FROM THE MANUFACTURER TO REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

• 12/07/2018· STEERING,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V621000 (FUEL SYSTEM, GASOLINE). THE STEERING FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TT CONSUMER STATED DEALERS HAVE BEEN CONTACTED.*JB

• 12/07/2018· FUEL/PROPULSION SYSTEM

  FAULTY FUEL PUMP MODULE RENDERS CAR INOPERABLE WITHOUT WARNING. NO ERROR CODE. MODULE HAS BEEN RECALLED IN OTHER MODELS, BUT NOT THIS ONE.

• 12/06/2024· VISIBILITY/WIPER

  Rear view camera does not work permanently sometimes image is upside down or no image. A lot of times this happens while backing up creating a safety hazard as we can hit other cars or people.

• 12/06/2017· STEERING

  ON 12/01/2017 APPROXIMATELY 20:00 HRS. STEERING ASSIST FAULT SERVICE REQUIRED ON PARKING LOT STEERING WHEEL NO POWER STEERING. 2014 FORD FLEX VIN. 2FMGK5B83EBD11092

• 12/03/2022· STEERING

  I was driving and lost all power steering.

• 12/03/2014· ELECTRICAL SYSTEM

  MY PREGNANT WIFE WAS PUTTING OUR 20 MONTH OLD SON IN VEHICLE. SHE PLACED HER PURSE WITH THE KEYLESS ENTRY FOB INTO CAR AND CLOSED THE REAR PASSENGER DOOR. SHE FOUND THE VEHICLE NOW ENTIRELY LOCKED AT ALL DOORS AND WOULD NOT OPEN DESPITE THE KEY FOB BEING INSIDE THE VEHICLE. IT IS BELOW FREEZING OUTSIDE AND OUR SON IS NOW LOCKED INTO THE CAR AND GETTING COLDER. MY WIFE CALLED ME. I HAD HER CALL 911. I CALLED FORD ROADSIDE ASSISTANCE AND EXPLAINED THE EMERGENCY WE HAD. FORD ROADSIDE ASSISTANCE SAID THERE IS NOTHING THEY COULD DO AND SUGGESTED I CALL SYNC. I THEN CALLED SYNC AND THEY TOLD ME THERE'S NOTHING THEY CAN DO AND TO CALL ROADSIDE ASSISTANCE. I CALLED ROADSIDE ASSISTANCE BACK AND THEY WERE EVEN MORE RUDE THIS TIME AND TOLD ME THERE'S NOTHING THAT CAN BE DONE. I EXPLAINED TO EACH CONTACT THERE WAS A TODDLER LOCKED IN A VEHICLE. WE FINALLY CALLED THE FORD DEALERSHIP AND THEY SIMPLY GAVE US A 5 DIGIT CODE TO ENTER INTO THE KEYPAD ON THE VEHICLE AFTER VERIFYING SOME INFORMATION. I FIND THIS EXTREMELY TROUBLING AND CONCERNING FORD ROADSIDE ASSISTANCE AND FORD SYNC DID NOT HAVE THE KNOWLEDGE TO DIRECT US OR AN ABILITY TO PROVIDE THE MANUFACTURER ASSIGNED 5 DIGIT KEYPAD CODE FOR ENTERING THE VEHICLE. NOT TO MENTION THEY WERE NOT CONCERNED WITH THE SEVERITY OF THE SITUATION ONE BIT. THE OUTCOME OF THIS ISSUE COULD HAVE RESULTED QUITE WORSE THAN IT DID. AN INVESTIGATION NEEDS TO BE PERFORMED ON PROCEDURES FORD ROADSIDE ASSISTANCE AND FORD SYNC EMPLOYEES ARE TO FOLLOW IN LIFE THREATENING SITUATIONS INVOLVING WOMEN AND CHILDREN WITH THEIR VEHICLES, SPECIFICALLY WHEN INFANTS/TODDLERS AND CHILDREN ARE LOCKED INSIDE FORD VEHICLES. AT THIS POINT WE CAN ONLY ASSUME THE VEHICLE HAS AN ELECTRICAL PROBLEM WHICH RESULTED IN ALL DOORS AND HATCHES LOCKING WHILE THE KEYLESS FOB WAS INSIDE THE VEHICLE. *JS

• 12/01/2020· STEERING

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DISCOVERED THAT THE STEERING COLUMN UNIVERSAL JOINT WAS RUSTED. ON MULTIPLE OCCASIONS THE STEERING WHEEL SEIZED AFTER TURNING APPROXIMATELY 90 DEGREES, ALMOST CAUSING THE DRIVER TO LOSE CONTROL OF THE STEERING. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE STEERING COLUMN WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER AND LOCAL DEALER SKALNEK FORD LOCATED AT 941 S LAPEER RD, ORION CHARTER TOWNSHIP, MI 48362 WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. *LN

• 11/28/2016· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL DRIVE MODULE SHORTED OUT INTERNALLY AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

• 11/28/2016· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING AT A SLOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HALFSHAFT DISENGAGED FROM THE LINKSHAFT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,100.

• 11/27/2018· SEAT BELTS

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE INFLATABLE SEAT BELTS ON THE SECOND ROW WERE DAMAGED. THE WEBBING OF THE SEAT BELTS WAS FRAYED, THE INFLATABLE SEAT BELT COVER POPPED OUT, AND THE REAR DRIVER'S SIDE INFLATABLE SEAT BELT DID NOT RETRACT, WHICH MADE THEM UNUSABLE. THE VEHICLE WAS TAKEN TO COURTESY FORD BREAUX BRIDGE (337-504-7340, LOCATED AT 2022 REES ST, BREAUX BRIDGE, LA 70517) WHERE IT WAS STATED THAT THERE WAS NO RECALL AND THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

• 11/26/2019· SUSPENSIONCrash

  TL* THE CONTACT OWNED A 2014 FORD FLEX. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL POPPING NOISE AND THE REAR OF THE VEHICLE DROPPED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. ALL THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT. AN INSURANCE ADJUSTER CAME TO THE SENE AND DECLARED THE VEHICLE TOTALED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 122,393.

• 11/26/2016· SEATS

  AT A LOW SPEED ABRUPT STOP ON A SECONDARY ROW, THE SECOND ROW BENCH SEAT (IT'S SPLIT 60/40; THE 60 SIDE) CAME LOOSE FROM THE FLOOR ATTACHMENT, CAUSING A REAR FACING CAR SEAT TO HIT THE BACK OF THE FRONT SEAT. THIS WAS NOT A TETHER MALFUNCTION. IT IS A DEFECT IN THE ATTACHMENT BETWEEN THE BENCH SEAT ITSELF AND THE LOCKING MECHANISM ON THE FLOOR. AT THIS POINT I CANNOT SECURE THE SEAT BECAUSE OF THIS BROKEN PART. (THIS SEAT IS DESIGNED TO FOLD FORWARD FOR STORAGE/INGRESS-EGRESS FOR 3RD ROW SEAT PASSENGERS). FORD HAS TO DATE BEEN UNRESPONSIVE ALTHOUGH I BOUGHT A PREMIUM CARE WARRANTY THAT IS STILL ACTIVE. THEY ARE NOT ADDRESSING A CRITICAL SAFETY ISSUE.

• 11/24/2019· STEERING

  WHILE DRIVING, I HEARD A STRANGE NOISE COMING FROM THE STEERING COLUMN. ONCE I REACHED MY DESTINATION AND RETURNED TO MY CAR AND STARTED IT, THE POWER STEERING ASSIST WARNING LIGHT CAME ON. I BEGAN TO PULL OFF, THE VEHICLE WOULD NOT STEER, AND I HAD TO HAVE MY CAR TOWED HOME. THE NEXT DAY I CALLED FORD TO EXPLAINED WHAT HAPPENED AND WAS TOLD IT WOULD COST AROUND $2,000 TO FIX. I GOOGLED IT AND FOUND OUT THE STEERING ASSIST HAD BEEN RECALLED FOR THAT YEAR MAKE AND MODEL. I THEN CALLED THE NUMBER ASSOCIATED WITH THE RECALL AND KEYED IN THE CODE RELATED TO THE MAKE AND MODEL. A FEW MOMENTS LATER, A REP CAME ON THE LINE AND ASKED FOR MY VIN. HE INFORMED ME THAT THERE WAS A RECALL IN 2015 OR 16 CAN'T REMEMBER THE EXACT YEAR, BUT UNFORTUNATELY, THE RECALL WAS VIN SPECIFIC, AND MY VEHICLE WAS NOT ON THAT LIST. I FOUND THIS NEWS TO BE VERY DISTURBING, DANGEROUS, AND IRRESPONSIBLE FOR FORD NOT TO REPLACE OR REPAIR THIS FAULTY PART IN ALL OF THE 2014 MODELS, NOT JUST THOSE WITH A SPECIFIC VIN. WHAT IS IT GOING TO TAKE FOR THEM TO CORRECT THIS; PRAYERFULLY NOT SOMEONE'S LIFE?

• 11/23/2020· STEERING

  SUDDEN ELECTRIC ASSIST STEERING LOSS WHILE DRIVING ON HIGHWAY. VEHICLE EXTREMELY DIFFICULT TO CONTROL, OCCUPANTS IN DANGER OF LOSS OF LIFE FROM CATASTROPHIC CRASH. THIS IS A KNOWN ISSUE TO FORD MOTOR COMPANY. THEY HAVE RECALLED OTHER YEARS OF ELECTRIC ASSIST ON FORD FLEX, HOWEVER NOT 2014. WE WERE NOT AWARE OF THIS EXTREMELY DANGEROUS PART BEING INSTALLED ON OUR FLEX. FORD MOTOR COMPANY DID NOT CONTACT US WITH ANY WARNING OR RECALL. THEY SIMPLY STATED THAT SOME PARTS FROM EARLIER RECALLED MODELS COULD HAVE BEEN ASSEMBLED ON OUR VEHICLE. SINCE THEY KNEW THAT THIS COULD HAVE BEEN ASSEMBLED ON SOME 2014 VEHICLES, THEYSHOULD'VE INFORMED US OF THE SAFETY HAZARD. WE ARE NOT ALONE. THE FORD FLEX OWNERS FORUM IS FULL OF SCARY DETAILS OF OTHER FAMILIES LOSING STEERING ON THEIR 2014 FLEX WHILE DRIVING AT HIGHWAY SPEED. NO ONE SHOULD HAVE TO DIE BECAUSE FORD HAS NOT TAKEN RESPONSIBILITY & ALERTED ITS CUSTOMERS.

• 11/21/2022· UNKNOWN OR OTHER

  The car completely died in the middle of the road without warning. I had my children In the vehicle. Signs of fuel pump issues, contacted Ford about it and researched Ford flexs have a recall on fuel pumps. My specific vehicle VIN states there are none but all signs and symptoms lead to that. Ford refuses to help with the recall situation just wants me to pay for diagnosis.

• 11/20/2018· STRUCTURE

  CENTER CONSOLE LATCH DOES NOT MOVE GETS STUCK CAUSING THE DOOR TO BREAK OFF. VEHICLE WAS PARKED

• 11/20/2018· FUEL/PROPULSION SYSTEM

  CAR STALLS OR WON'T START.

• 11/19/2019· ENGINE

  TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING, THE VEHICLE HESITATED, JERKED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT TAKEN TO A FORD DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

• 11/19/2018· STEERING,ELECTRICAL SYSTEM

  WHILE DRIVING POWER STEERING FAILED AND CAN'T STEER TO HARD ALSO AIR CONDITIONER BLOWER STOPPED WORKING AT THE SAME TIME

• 11/16/2017· FUEL/PROPULSION SYSTEM

  A LOSS OF POWER TO THE FUEL PUMP CAUSED THE ENGINE TO STALL AND PREVENTED THE VEHICLE FROM STARTING. THIS HAPPEN IN THE MIDDLE OF A BUSY INTERSECTION CAUSING A MAJOR SAFETY INCIDENT. THIS VEHICLE WAS SUBJECT TO A RECALL AND INSPECTED FOR THE SAME PROBLEM IN 2016. THE PART WAS REPLACED AND FAILED IN SPITE OF THE FACT THAT THE INSPECTION WAS MADE BY THE FORD DEALER. WHEN THE CAR STALLS THERE IS A LOSS OF POWER STEERING AND POWER BRAKES. IF THIS OCCURS AT HIGHWAY SPEEDS IT COULD BE VERY SERIOUS. IT APPEARS THAT THE ORIGINAL ATTEMPT BY FORD TO ADDRESS THIS PROBLEM HAS NOT BE EFFECTIVE.

• 11/14/2019· UNKNOWN OR OTHER

  VEHICLE FEELS LIKE IT'S GOING TO STALL. THE FUEL PUMP WAS ALREADY REPLACED BUT THE CAR STILL PUTTS AND ALMOST STALLS WHEN DRIVING OR WHILE AT A STOP.

• 11/09/2016· FUEL/PROPULSION SYSTEM

  I'VE HAD MY FUEL PUMP REPLACED TWICE AND IT COST ME $970. $830 FOR FUEL PUMP AND $140 FOR BATTERY THAT DIED AS A RESULT OF THE FUEL PUMP ISSUE. I DON'T GET HOW MY CAR, WITH A REAL MALFUNCTION, NOT SOMETHING THAT "MAY" HAPPEN, ISN'T BEING INCLUDED IN THE FUEL PUMP RECALL. I WAS DRIVING WHEN IT HAPPENED. I COULD'VE BEEN SERIOUSLY INJURED OR MY CHILDREN. MY FUEL PUMP MALFUNCTIONED AND THE REPLACEMENT ONE THEY PUT IN ALSO MALFUNCTIONED. NOW, SINCE THEY'VE INSTALLED THE 2ND FUEL PUMP, MY CAR HAS AN OVERWHELMING SMELL OF GAS, WHICH APPEARS TO BE LEAKING FROM MY VEHICLE. ON 07/11, I HAD TO GET A SECOND REPLACEMENT PUMP, DUE TO THE FIRST ONE FAILING.

• 11/08/2019· STEERING,SERVICE BRAKES,ENGINE

  BREAKS AND ROTORS HAVE BEEN WORKED ON 3 TIMES WITHIN 1 YEAR BY CARMAX. IN ADDITION, BEARINGS HAVE BEEN REPLACED. ADDITIONALLY, THE VEHICLES COMPUTER MODULE FAILED. ALSO, THE FUEL PUMP.

• 11/07/2020· ELECTRICAL SYSTEM

  DOORS DO NOT LOCK WHILE DRIVING; WARNING THAT DOOR IS NOT CLOSED WILL CONTINUE INDEFINITELY

• 11/06/2025· ELECTRICAL SYSTEM,STRUCTURE

  I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?

• 11/04/2019· POWER TRAIN,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE ENGINE WOULD CRANK, BUT THE VEHICLE WOULD NOT START WITHOUT WARNING. THE VEHICLE WAS TOWED TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870), BUT THE FAILURE COULD NOT BE DUPLICATED. MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE THE VEHICLE STARTED UP AGAIN WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED A THIRD TIME, THE CONTACT DISCONNECTED THE BATTERY CABLE, WAITED A FEW MOMENTS, AND THE VEHICLE STARTED WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED THE FOURTH TIME, THE SAME BATTERY OPERATION WAS NOT SUCCESSFUL AND THE CONTACT HAD TO HAVE THE VEHICLE TOWED BACK TO THE SAME DEALER. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND VERIFIED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THE VEHICLE WAS NOT UNDER WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

• 11/04/2018· ELECTRICAL SYSTEM,ENGINE

  ENGINE HAS STALLED SEVERAL TIMES WHILE TRAVELING DOWN ROAD. UNEXPECTED LOSS OF POWER AT THE SAME TIME AS ENGINE STALL. ALSO UNPROMPTED CALL TO FORD VEHICLE REPORT NUMBER WHILE TRAVELING NUMEROUS TIMES. ONCE CAR IS RESTARTED, SEVERAL CODES ARE LIT INCLUDING TRAC CONTROL AND ENGINE LIGHT. THIS HAS HAPPENED 3 TIMES IN THE LAST 30 DAYS.

• 11/03/2020· SUSPENSION

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED A SECOND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AIRPORT MARINA FORD (5880 W. CENTINELA AVE, LOS ANGELES, CA 90045, (888) 368-7755), WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/03/2016· STEERING

  POWER STEERING FAILED WHILE DRIVING AND WE HAD NO CONTROL OVER THE VEHICLE. *TR

• 11/02/2020· STEERING

  ELECTRIC POWER STEERING KEEPS GOING OUT RANDOMLY. DANGEROUS!!! I NOTICE THAT THERE IS A RECALL ON THIS ISSUE UP TO 2013 FORD FLEX MODELS. MINE IS A 2014. NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT! HAPPENS MOSTLY AT STARTUP BUT HAS HAPPENED WHEN MOVING AS WELL!

• 10/29/2020· ENGINE

  LOW ENGINE OIL PRESSURE LIGHT FLASHES WITH OIL SMELL AND SQUEAKING PULLEY THAT HOLDS SERPENTINE BELT. BURNING OIL SMELL, DEALER REPLACED OIL SENDING UNIT, WATER PUMP AND REPLACED VALVE COVER GASKETS.

• 10/28/2025· STEERING

  Auto “steering assist failure” occurred, very difficult to steer, very dangerous and could have caused wreak if actively driving when it failed. Dash light indicates steering assist failure. Appears this is an ungoing problem with ford flex vehicles since 2010 I do not see recall for my 2014 flex but same issues had recalls for flex up to 2013. I am reporting due that I believe this is a very serious issue on ford flex vehicles and has great potential to cause severe accident if occurring while driving. I believe there should be recalls for this issue requiring Ford to repair the safety risk.

• 10/27/2021· SUSPENSION,AIR BAGSCrash

  The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a tow lot then towed to an insurance lot where it was awaiting diagnosis. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

• 10/27/2020· STEERING

  FAMILY ROAD TRIP APPROXIMATELY 450 MILES FROM HOME. NO POWER STEERING IMMEDIATELY UPON COLD START - WARNING CHIME AND WARNING DISPLAY ON INSTRUMENT CLUSTER STATING LOSS OF POWER STEERING CONTROL AND TO CONTACT DEALER FOR SERVICE. WIFE SAID THIS SAME WARNING LIGHT ILLUMINATED AFTER COLD STARTING THE VEHICLE APPROXIMATELY 3 DAYS BEFORE, BUT TURNING THE IGNITION OFF AND RESTARTING ELIMINATED THE WARNING LIGHT AND SHE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT FURTHER INCIDENT. WE RECALLED THE SAME THING HAPPENING APPROXIMATELY 2 YEARS AGO WHILE ON A FAMILY ROAD TRIP AFTER WE COLD-STARTED THE VEHICLE AND DROVE APPROXIMATELY 2-3 BLOCKS BEFORE WE LOST POWER STEERING WHILE DRIVING BETWEEN 30-35MPH. FORTUNATELY, WE WERE IN A RELATIVELY EMPTY DOWNTOWN AREA WITH VERY LITTLE TRAFFIC WHEN I LOST POWER STEERING IN CONJUNCTION WITH WARNING CHIME AND VISUAL WARNING ON INSTRUMENT CLUSTER. I PULLED TO A STOP, RESTARTED THE VEHICLE AND EVERYTHING WAS BACK TO NORMAL. ALSO FORTUNATE THAT I WAS DRIVING WHEN LOSING POWER STEERING WHEN THE VEHICLE WAS IN MOTION. NO RECURRENCE OF THIS ISSUE UNTIL THIS PAST WEEK. HAD TO HAVE VEHICLE TOWED TO THE NEAREST FORD DEALER WHILE ON OUR FAMILY ROAD TRIP YESTERDAY AND HAD TO MAKE THE 450 MILE DRIVE BACK HOME IN A SMALL RENT CAR. THEN, WE RECEIVED THE DREADED CALL FROM THE FORD DEALER SAYING THE DIAGNOSTIC FAULT CODE SAYS WE NEED A NEW POWER STEERING RACK FOR $2,800.00 THIS IS CONCERNING SINCE ITS OBVIOUSLY A KNOWN ISSUE THAT RESULTED IN A LIMITED RECALL FOR THE 2011 THRU 2013 MODEL YEARS. OUR VEHICLE WAS MANUFACTURED IN LATE 2013 BUT IS A 2014 MODEL, LEAVING ME TO WONDER IF THE STEERING RACK ON MY WIFE'S CAR WAS DEFECTIVE ALL ALONG. PER THE FORD DEALER AND THE FORD WEBSITE, OUR VIN DID NOT QUALIFY FOR THIS 2015 RECALL.

• 10/27/2019· STEERING

  WHEN PUTTING ON A STEERING WHEEL COVER. I NOTICED WHEN I HELD THE STEERING WHEEL FROM 12 AND 6 THE WHEEL FELT LOSE. NOT FROM THE ADJUSTING PART BUT THE WHOLE STEERING WHEEL IT SELF WAS SOME WHAT LOSE NOT TO FALL OFF BUT JUST LOSE.

• 10/25/2018· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START, AND THE ENGINE WARNING INDICATOR AND CODE: 90627 ILLUMINATED. THE CONTACT CALLED SUNLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT HE REPAIRED THE VEHICLE HIMSELF, BUT THE DETAILS WERE NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *TT THE CONSUMER STATED THE VIN SHOULD HAVE BEEN LISTED IN THE EXISTING RECALL, HAD ALL THE SIGNS WHICH MET THE REQUIREMENTS. THE FUEL PUM CONTROL MODULE WAS REPLACED. UPDATED 12/13/18*JB

• 10/23/2024· UNKNOWN OR OTHER

  Backup camera is flipped upside down all the time or doesn't work at times.

• 10/23/2020· ELECTRICAL SYSTEM,SEAT BELTS

  BOUGHT USED WITH 65,000 MILES, AT 75,000 MILES PASSENGER BACK DOOR SENSOR WENT BAD CAUSING CAR TO SAY "RIGH BACK DOOR AJAR" AND THE LIGHTS STAY ON, DOORS DO NOT LOCK WHEN DRIVING, ALARM GOES OFF INTERMITTENTLY. WHY HAS FORD NOT DONE SOMETHING ABOUT THIS - CLEARLY A PROBLEM. ALSO THE 2ND ROW SEAT BELTS HAVE BEEN A NIGHTMARE. KIDS ALWAYS GETTING STUCK - CNA'T UNLATCH THEM. ONE OF THE RECEPTECLES JUST FELL APART - NOT SAFE! WHY HASN'T FORD DONE SOMETHING ABOUT THIS. I OWN 5 FORD VEHICLES AND THE OLDER VEHICLES RUN GREAT - NO ISSUES. SEEMS LIKE FROM 2012 AND NEWER THERE IS NOTHING BUT PROBLEMS. WHAT HAPPENED TO THE QUALITY AND CARE FROM FORD?