2014 Ford Explorer

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2021· ENGINE

  Exhaust smell in passenger compartment while driving; similar to sulfur. Feel safety at risk due to smell causing headaches/nausea; concerned about carbon monoxide or other hazardous materials. Vehicle brought to dealer on 12/13/2021 and issue confirmed. Dealer aware of similar complaints across this vehicle type; TSB is available, so Ford is aware, however not catagorized by Ford as a safety issue. Dealer "reset" HVAC system, installed plugs on tailgate and installed tape on rear body module. Dealer stated additional repairs may be necessary as these "fixes" don't always work. No warning lamps, messages or other notifications. Issue first began November 27, 2021.

• 12/31/2014· ENGINE AND ENGINE COOLING

  UPON HARD ACCELERATION MY 2014 FORD EXPLORER HAS EXHAUST FUMES ENTER INTO THE VEHICLE. I TESTED WITH BOTH THE AC ON RECIRC AND RECIRC OFF AND IT HAPPENS EITHER WAY. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. *JS

• 12/30/2024· SERVICE BRAKES

  ABS module is bad with trouble code U3000-49 ABS MODULE internal problem. ABS system is disabled and also Traction Control Function is disabled. ABS module is on Nationwide back order. This is a safety concern as the ABS system is not functioning

• 12/30/2019· STEERING,SEAT BELTS,SERVICE BRAKESCrash

  WHEN DRIVING THE 2014 EXPLORER, COKING OVER A HILL AND BEGAN BRAKING. CAR LOST BRAKING CAPABILITY AND BEGAN TO SPEED DOWN THE HILL, AND CRASHED INTO A TREE. ONE MIDDLE OCCUPANT ON 2ND ROW CAME UNBUCKLED AND DIDN'T SURVIVE. THIS HAS BEEN AN ONGOING TRIAL FOR 3 YEARS AND RECENTLY INFORMED THAT NO INVESTIGATION HAS BEEN PERFORMED ON THE VEHICLE OTHER THAN THE EDR/CDR. NO POST VEHICLE INSPECTION HAS BEEN PERFORMED, NO MEDICAL REPORTS HAVE BEEN PULLED. I HAVE PREVIOUSLY FOR 3 YEARS INQUIRED FOR HELP ON THIS MATTER AND HAVE FORWARDED QUESTIONS REGARDING INFORMATION OBTAINED. I KNOW WITHOUT A SHADOW OF A DOUBT I AM NOT LIABLE FOR THIS ACCIDENT AND HAVE WORKED FOR 3 YEARS TRYING TO OBTAIN INFORMATION ON THIS VEHICLE. WHEN I WAS COMING DOWN THE HILL THE CAR SEEM TO BE INCREASED IN SPEED - THE REPORT DOES SHOW THAT FOOT WAS ON THE BRAKE THE ENTIRE REPORT AND NO GAS WAS APPLIED. I TURNED AS FAR AS I COULD WITH THE WHEEL AND THE STEERING BARELY STEERED AS WELL. I WOULD LIKE TO SAVE A LIFE SOMEWHERE DOWN THE LINE AS THIS HAS CHANGED MY LIFE FOREVER. THE OCCUPANT ON THE 2ND ROW PASSED AWAY THAT DAY FROM SEAT BELT COMING UNATTACHED. MEDICAL REPORTS SHOW HE WAS WEARING A SEATBELT. IF THERE WAS SOMEONE WILLING TO LOOK INTO THIS - WOULD BE A LIFE CHANGING SITUATION.

• 12/28/2024· VISIBILITY/WIPER

  My APillar molding piece flew off the passenger side of my wind shield. I’m scared the other side will do the same thing and I don’t want anyone to get hurt but I have to use my car. I have been waiting 6 months for the parts… Also, whenever it rains my floorboards flood from water leaking through my windshield and could possibly get into my electronics as well.

• 12/28/2022· STEERING

  The steering began to make a rubbing sound and then turning became difficult. I also received a traction control failure warning. When the vehicle was taken to the Ford dealership where it was purchased I was told that it’s a common failure of the steering rack (over $2,000 repair) and that there were complaints but no recall. I have since taken the vehicle home and parked it until I decide whether to make the repair.

• 12/28/2017· UNKNOWN OR OTHER

  CARBON MONOXIDE SMELL WHEN ACCELERATING.

• 12/27/2023· STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

  Hello, yes my vehicle is available upon inspection request. Bell Ford(recall performed) and another shop has inspected the vehicle for the power steering issue. *I had a toe link recall completed at Bell Ford in May, 2022. Since then my vehicle has not been driving as smoothly. Please add this recall back to my vehicle. *The radio/ climate control screen updates and sometimes just goes black when I start the vehicle. Sometimes can take up to 5 mins to turn back on. Please add this to the recall list for my vehicle. *Forward collision warning never worked. ***The power steering went out while myself and my daughter were driving on a busy state highway. I was not going over 60 mph per speed limit. 3 alarms went off while driving. My SUV instantly became very hard to handle. There is no power steering. I went to an auto shop and they told me it was electrical, they couldn’t fix it and gave me a print out of the diagnosis. I’ve researched the problem and see this is a common issue and usually happens where it’s not safe to just stop as the vehicle suggests. I have pictures was trying to add but it won’t let me select that option. Please add this to the recall list for my vehicle.

• 12/27/2019· STEERING

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE HOME AT LOW SPEEDS. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT IT DID NOT RETURN TO NORMAL. DAVE SMITH FORD, LLC (4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

• 12/26/2016· VISIBILITY

  MY HUSBAND AND I WERE DRIVING ONTO THE HIGHWAY, GOING LESS THAN 50 MPH, WHEN WE HEARD A VERY LOUD EXPLOSION THAT RATTLED OUR HEADS AND MADE OUR EARS RING. THERE WASN'T ANYTHING THAT HIT US OR THAT HAD FELL ON SUNROOF AT ALL SO WE WERE BOTH IN SHOCK AS TO WHAT HAD HAPPENED. WE BOTH LOOKED UP TO SEE THAT OUR FRONT SUN ROOF HAD EXPLODED AND IN A QUICK PANIC WE TRIED TO SHUT THE SUNROOF TO KEEP THE GLASS FROM FALLING ON US BUT WERE NOT ABLE TO CLOSE IT IN ENOUGH TIME AND GLASS FELL ALL OVER US AND FLEW INTO THE BACK HITTING OUR KIDS. WE TOOK THE NEXT EXIT TO NEAREST GAS STATION TO STOP AND MAKE SURE NO ONE WAS BLEEDING OR CUT. THE EXPLOSION WAS SO LOUD WE WERE ALL SHAKEN UP. LUCKILY THERE WAS A NEARBY CAR WASH TO VACUUM THE DEBRIS OFF OF EVERYONE AND CALM DOWN THE SCARE THAT PUT US IN PANIC. WE DIDN'T WANT GLASS FLYING OFF AND HITTING OTHER VEHICLES AROUND US. WE TOOK PHOTOS AND INVESTIGATED THE VEHICLE FOR POSSIBLE EVIDENCE AS TO WHY OUR SUNROOF EXPLODED. TO OUR FINDINGS THERE WAS NO OTHER POSSIBLE ANSWERS OTHER THAN OUR SUNROOF CLEARLY JUST EXPLODED OUT OF NOWHERE. AND WE STILL HAD 2 HOURS TO DRIVE ON HIGHWAY TO GET HOME AT NIGHT. I'M WORRIED FOR THE SAFETY OF MY KIDS BECAUSE WE HAVE A BIGGER SUN ROOF BEHIND THIS SMALL ONE THAT IS RIGHT ABOVE THEIR SEATS AND I'M SURE IT COULD EXPLODE NEXT. I HAD TO PLACE MY SONS BLANKET ABOVE THEIR HEADS TO KEEP THE GLASS THAT WAS STILL ATTACHED FROM CRUMBLING AND FALLING ON THEM OR IN THEIR EYES DURING THE REST OF THE WAY HOME. THE GLASS WAS CRUMBLING LIKE COOKIE CRUMBS AND IT WAS NOT SAFE FOR THEM IN THE BACK AT ALL. THIS IS A HUGE SAFETY ISSUE FOR ALL PEOPLE IN THE VEHICLE, INCLUDING SURROUNDING VEHICLES AND ROAD SAFETY THAT SHOULD NOT BE IGNORED OR TAKEN LIGHTLY. *TR

• 12/23/2021· STRUCTURE,WHEELS,SERVICE BRAKES

  At one point the Explorer was always causing a rear wheel area to squeal really loud while driving. That finally got remedied but after 3 years of taking the vehicle in to 2 different shops. While yhe vehicle was still under warranty I was told there was nothing wrong and they can't reproduce the squeal. Once the warranty expired they said it was due to a seized brake which I ended up paying for the replacement even though they said this was a known issue on the Explorers. Another issue with the 2014 Explorer is water leaking into the rear compartments and the spare tire area in the vehicle. From online sear he's, this is also a known issue with no recalls. More recently, I was trying to get all four of my tires changed, but was told by the tire shop that they can't change my tires due to swollen lug nuts,this is a known issue on Ford's and I have to take it to a mechanic. I called Ted Britt Ford and inquired about the service to replace the lugs with solid metal lug nuts instead of the OEM chrome plated. Parts department told me they are $10 a piece. I went ahead an ordered them through the parts department. When I picked up my vehicle, I was told they don't sell the solid metal lug nuts and only replaced with the chrome plated OEM lug nuts.

• 12/23/2019· POWER TRAIN,ENGINE

  THE WATER PUMP IN MY 2014 FORD EXPLORER 3.5L V6 ENGINE BEGAN LEAKING COOLANT. THE WATER PUMP HAD TO BE REPLACED AT 79,000 MILES. I BECAME AWARE OF THIS PROBLEM AFTER GETTING AN OIL CHANGE. THE COOLANT RESERVOIR HAD TO BE FILLED AND I WAS INFORMED OF A POSSIBLE COOLANT LEAK. TWO WEEKS AFTER GETTING THE COOLANT FILLED, MY RADIATOR FAN BEGAN RUNNING FAST AND LOUD. I BROUGHT IT INTO THE SHOP AND WAS TOLD I HAD A LEAKING WATER PUMP. THERE WAS ONLY ONE INCH LEFT OF COOLANT IN THE RESERVOIR AFTER JUST BEING FILLED UP. I WAS THEN TOLD IT WOULD TAKE 14-16 HOURS OF LABOR TO REPLACE THE WATER PUMP WHICH ITSELF COSTS LESS THAN $150. I WAS REFERRED BY THE SHOP TO THE DEALERSHIP BECAUSE THE WORK NEEDED WAS EXTENSIVE AND BECAUSE IT INVOLVED A FORD PART. THE DEALERSHIP REFUSED TO PAY FOR THE REPAIRS AND REFERRED ME TO FORD. THE DEALERSHIP CONFIRMED THE WATER PUMP LEAK. BASICALLY, THE ENGINE HAD TO BE TAKEN APART TO REPLACE THE WATER PUMP, BECAUSE THE PUMP IS MADE PART OF THE ENGINE ITSELF. I BELIEVE THE FORD ENGINE AND THE WATER PUMP IS DEFECTIVE. THE GASKETS OR BEARINGS IN THE WATER PUMP FAIL AND THERE ARE WEEP HOLES IN THE WATER PUMP WHICH ALLOW COOLANT TO LEAK INTO THE ENGINE AND MIX WITH THE ENGINE OIL. MY VEHICLE WAS OUT OF THE MANUFACTURER'S WARRANTY. I SPENT $1,839.82 TO FIX A SINGLE WATER PUMP! THERE SHOULD BE AN INVESTIGATION INTO THIS MANUFACTURING AND DESIGN DEFECT DUE TO THE BURDEN IT PLACES ON THE PUBLIC. THERE ARE ALSO SAFETY ISSUES CAUSED BY THIS DUE TO VEHICLES BEING SO AFFECTED BY THE COOLANT LEAKS THE ENGINES SHUT DOWN COMPLETELY WHILE IN USE. I UNDERSTAND THIS HAS HAPPENED TO MANY, MANY OTHER FORD 3.5L V6 ENGINES. I HAVE THE MY VEHICLE REPAIR RECORDS IF YOU WOULD LIKE TO REVIEW THEM.

• 12/22/2021· STEERING

  Steering gear failure. Ford dealer estimate $2,900 to replace the entire steering gear. A new part is not available, and there is no ETA on re-manufactured parts. The vehicle is unsafe to drive, and therefore unusable. There are recalls on 2011-2013 and 2015-2019 electronic assist steering gear systems for the same exact issue, why was 2014 was excluded, why does the vehicle require the entire steering gear after only 7 years of use, and why wont Ford take responsibility for a known failing and dangerous product. Ford CRC case # CAS34688035 has refused to take responsibility or assist.

• 12/22/2020· STEERING

  I HAVE A 2014 FORD EXPLORER SPORT WITH A STEERING ISSUE THAT NEEDS TO BE RESOLVED. THE STEERING JARS TO THE LEFT WHEN DRIVING AT A SPEED OF 55 OR SO ON CURVES. IF A CAR IS EVER COMING TOWARDS ME I HOPE TO GOD MY EXPLORER DOESN'T DECIDE TO MAR TO THE LEFT AT THAT POINT. ALSO, THE GRINDING SOUND COMING FROM THE RACK IS A FAULTY PART THAT SHOULD BE A RECALL AT THIS POINT AS IT IS A SAFETY ISSUE THE FORD SHOULD LOOK AT. THE SOUND IS NOTICEABLE AT A COMPLETE STOP BUT DRIVING IT IS STILL PRESENT.

• 12/22/2017· AIR BAGS

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE DIAGNOSTIC TESTING PERFORMED. THE TEST LOCATED FAILURE CODES AT THE REAR PASSENGER AIR BAG SENSOR AND THE REAR DRIVER'S AIR BAG SENSORS WIRING SYSTEM. THE DEALER ADVISED THAT, IN THE EVENT OF A CRASH, THE REAR PASSENGER AND REAR DRIVER'S AIR BAGS MAY NOT DEPLOY. THE DEALER REPLACED THE REAR PASSENGER AND REAR DRIVER'S AIR BAG SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

• 12/22/2015· EXTERIOR LIGHTING

  I AM NOT COMPLAINING ABOUT MY OWN VEHICLE BUT OTHERS. IN THE LAST YEAR, IT SEEMS THAT 99% OF CARS I SEE WITH NO HEADLIGHTS ON ARE NEWER MODEL FORDS, ALL PRODUCTS. IT USED TO BE SOMETHING SEEN ONCE A WEEK OR SO BUT NOW I SEE THIS SEVERAL TIMES A DAY. I AM FILING A COMPLAINT NOW BECAUSE I JUST SAW A 2014 FORD EXPLORER POLICE CAR WITH NO HEADLIGHTS ON. THIS IS AN ISSUE THAT IS SO PREVALENT THAT IT POINTS TO SOMETHING MORE SERIOUS AND CONSISTENT THAN DRIVER IGNORANCE AND MORE TO POOR DESIGN OF HEADLIGHT SWITCH OR HEADLIGHT PROGRAMMING ISSUES.

• 12/21/2016· UNKNOWN OR OTHER

  CAR HAS EXHAUST FUMES COMING INTO THE VEHICLE FORD HAS AN INTERNAL BULLETIN ON THIS ISSUE BUT IS STILL CHARGING CUSTOMERS TO FIX THE ISSUE IF OVER THE 36,000. THE EXHAUST PIPES NEED TO BE REDONE, ADDITIONAL INSULATION ALONG WITH A MUFFLER THAT POINTS DOWN VS POINTING UP INTO THE VEHICLE. FORD IS NOT RUSHING TO FIX THIS CARBON MONOXIDE ISSUE!

• 12/20/2017· UNKNOWN OR OTHER

  THE DEALER HAD TO REPLACE THE CRACKED EXHAUST, MANIFOLD/CARALYTIC CONVERTER ASMY. I WAS TOLD THAT IF THIS WAS NOT CORRECTED FUMES COULD GET INTO THE CAR. THIS IS THE SAME PROBLEM FORD IS HAVING WITH THE POLICE EXPLORERS. I HAVE HEARD THAT FORD IS PAYING TO HAVE THESE REPAIR. I WROTE TO FORD AND THEY TOLD ME THAT THEY WOULD NOT PAY FOR THIS. FORD STATES "THER ARE NO WARRANTIES IN EFFECT THAT WOULD PROVIDE ASSISTANCE FOR YOUR CONCERN" (MARSHA BOYD).. WHY ARE THE POLICE VEHICLES BEING REPAIR?

• 12/19/2022· STEERING

  The contact owns a 2014 Ford Explorer. The contact stated while driving out of the driveway at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was towed to an independent mechanic, who diagnosed that the power steering gear was faulty. The vehicle was then towed to the dealer, and the dealer replaced the power steering gear and reset the computer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.

• 12/19/2016· VISIBILITY,UNKNOWN OR OTHER

  WINDSHIELD TRIM BLEW OFF WHILE DRIVING ON THE HIGHWAY. *TR

• 12/19/2016· UNKNOWN OR OTHER

  WE WERE PARKED AT A STORE AND ALL OF A SUDDEN, WATER STARTS DRIPPING INTO THE EXPLORER FROM THE SUN ROOF, WHERE THE BUTTONS ARE TO TURN ON THE FRONT INTERIOR LIGHTS. WE OPENED THE SUN ROOF AND LOOKED, AND THERE WAS A PUDDLE OF WATER JUST SITTING THERE. SO NOW YOU HAVE TO DRIVE WITH A TOWEL NEXT TO THE GEAR SHIFT.

• 12/19/2016· SUSPENSION

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/19/2016· VISIBILITY,UNKNOWN OR OTHER

  WE WERE DRIVING DOWN I-95 NORTH IN SOUTH CAROLINA AND ALL OF A SUDDEN WE HARD A LOUD POP. IT SOUNDED LIKE WE BLEW A TIRE. WHEN WE GOT OUT TO LOOK, THE FRONT PASSENGER DOOR WINDOW HAD A CRACK IN IT. THE CRACK CONTINUES TO GROW, TRAVELING DOWN FROM THE CENTER OF THE TOP OF THE WINDOW TOWARDS THE CAR FRAME BY THE SIDE VIEW MIRROR. YOU CAN BARELY FEEL IT ON THE OUTSIDE OF THE WINDOW AND ON THE INSIDE YOU CAN'T FEEL IT AT ALL. *TR

• 12/18/2025· UNKNOWN OR OTHER

  Rear view camera either is dark or reverses view (left is right and right is left). The camera either doesn’t work, works correctly or provides a horizontally flipped image so the driver side and passenger side views are reversed (this is the most dangerous view and the view that happens most frequently). I recently noticed that there has been an official recall for the 2015 Explorer but not the 2014. I wanted to bring it to your attention that more years are affected and need attention. The dealer claims not to know the problem and wants hundreds of dollars to “diagnose”.

• 12/18/2024· STRUCTURE

  The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/18/2019· UNKNOWN OR OTHER,ENGINE

  WHEN YOU ACCELERATE AT HIGHER SPEEDS IE ON THE FREEWAY THE CAR IS FILLED WITH EXHAUST SMELL.

• 12/18/2018· POWER TRAIN

  VEHICLE STATIONARY, ATTEMPT TO ENGAGE TRANSMISSION IN PARK RESULTS IN ERROR MESSAGE "TRANSMISSION NOT IN PARK".

• 12/18/2018· AIR BAGS,SEAT BELTS

  AIRBAG LIGHT CAME ON WHEN I TURNED THE VEHICLE ON AND WOULD NOT GO OFF. TOOK INTO FORD TO BE DIAGNOSED, WAS TOLD IT IS THE REAR SEAT INFLATOR CONTROL.

• 12/18/2016· UNKNOWN OR OTHER

  THE VEHICLE HAS A STRONG EXHAUST SMELL (SULFUR, ROTTEN EGG, IMPROPERLY BURNED FUEL, ETC) COMING INTO THE CABIN OF THE VEHICLE WHEN GOING UPHILL, FAST ACCELERATION OR PASSING A VEHICLE. I HAVE CARRIED THE VEHICLE TO THE FORD DEALER AND REPORTED THIS COMPLAINT SEVERAL TIMES. ON MY LAST COMPLAINT TO THE DEALER, THE SERVICE DEPARTMENT STATED THERE WAS A FACTORY TSB ISSUED FOR THIS PROBLEM. THE DEALER ORDERED THE PARTS FOR THE TSB AN WE CARRIED THE VEHICLE BACK TO THE DEALER AND LEFT IT FOR TWO DAYS FOR THEM TO COMPLETE THE REPAIR. THE ODOR PROBLEMS STILL EXISTS. I HAVE A 4 YEAR OLD GRANDDAUGHTER WITH ASTHMA AND OTHER BREATHING PROBLEMS. I HAVE CARRIED HER TO SCHOOL AND PICKED HER UP EVERYDAY IN THIS VEHICLE FOR THREE YEARS NOW. I WONDER IF HER HEALTH COULD BE AFFECTED BY THIS DEFECT?

• 12/18/2015· SUSPENSIONCrash

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE LOWER CONTROL ARM FRACTURED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

• 12/18/2015· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  I HAVE HAD A PROBLEM SINCE I GOT MY LEASED 2014 EXPLORER, WHEN I HIT THE GAS HARD IT WOULD SMELL OF EXHAUST FUMES, AT FIRST I THOUGHT IT WAS BECAUSE IT WAS NEW AND WOULD GO AWAY SO I USED TO OPEN THE WINDOWS TO LET THE SMELL OUT BUT IT WAS QUITE BAD SO I HAD TO PULL AWAY MORE SLOWLY TO AVOID IT OR HAVE A BAD SMELL OF FUMES IN THE CAR, I WOULD OPEN THE WINDOWS BUT ITS SO HOT IN FLORIDA AND IT LETS ALL THE A/C OUT, MY GIRLFRIEND KEPT TELLING ME THERE IS SOMETHING WRONG BUT I KEPT SAYING IT WILL PROBABLY GO AWAY, I WORKED AT A FORD DEALERSHIP AND I ASKED THE SERVICE DEPARTMENT IF THEY HAVE HAD OTHER COMPLAINTS TOO THEY SAID THERE WAS NOTHING WRONG, HOWEVER SHE WAS RIGHT THERE IS A PROBLEM AND IT HAS NOT GONE AWAY I WILL TAKE IT IN ON MONDAY AGAIN AND HAVE THEM DRIVE IN THE CAR WITH ME TO SMELL THE FUMES TOO THEN THEY MAY BE ABLE TO FIX IT. FORD HAVE KNOW ABOUT THIS PROBLEM FOR QUITE SOME TIME AND THEY ACTED NEGLIGIBLE IN MY HONEST OPINION BECAUSE THEY HAVE KNOW ABOUT THIS COMPLAINT WHY WOULD THEY NOT INFORM CUSTOMERS WHO HAVE PURCHASED THESE VEHICLES TO GET THEM CHECKED OUT FOR THEIR SAFETY AND THE LONG TERM EFFECTS FROM CARBON MONOXIDE FUMES IT COULD LEAD TO CANCER OR RESPIRATORY ISSUES AND MUCH MORE, THERE SHOULD BE A RECALL FOR SAFETY SAKE.

• 12/18/2015· STEERING,SUSPENSION,AIR BAGSCrash

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

• 12/17/2024· STEERING

  The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the traction control and check engine warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 131,856.

• 12/17/2023· UNKNOWN OR OTHER,LANE DEPARTURE

  The camera doesn’t work and if it does it shows the picture reversed. It has the right side of the vehicle on the left side of the camera. Checked for updates but there aren’t any. It started working correctly just last week, but then it goes back to saying call dealership or reversed.

• 12/17/2023· ELECTRICAL SYSTEM,STRUCTURE

  APIM unit and plastic body components 2014 Explorer, Sync2 v3.10 Symptoms: Malfunction of power window controls, radio controls, rear camera and vent controls. The APIM also controls many other safety functions, such as safety lanes, park assist, backup guides, gps, cruise control, trailer/tow information, and other warnings/features. It is notable that Ford has issued recalls for the APIM due to safety issues in different year Explorer, as well as F150, F250, F350, Escape, Expedition, Fusion and Lincoln models Navigator and MK2 models, to name a few. This has been reported once, I spoke with a Ford representative and he setup an appointment at the dealership that was to setup an appoint for diagnosis before they setup a repair/replacement appointment. An appointment to setup an appointment to setup a diagnosis appointment to setup a repair appointment. Seriously, what is up with that? Finally, plastic window components had to be replaced. Ford issued a recall on these items but it was after we had the repairs completed. They refused reimbursement.

• 12/17/2019· WHEELS

  2014 AWD EXPLORER, 72,405 MI: 12-2019 HEARD SLIGHT GRINDING FR FRONT LEFT & ONLY HEARD WHEN DECELERATING FR APPROX 30 MPH. RECOGNIZED SOUND BECAUSE IT HAPPENED ON FRONT RIGHT 11-2018, 8032 MI EARLIER. BROUGHT IN IMMEDIATELY. SAME PART FAILED AGAIN ON THE RIGHT & NOW ALSO ON THE LEFT FRONT WHEEL & BECAME EMBEDDED IN THE KNUCKLES ON BOTH SIDES, & TECHS COULD NOT REMOVE BEARINGS W/O DESTROYING KNUCKLES. THIS IS THE 3RD WHEEL HUB BEARING THAT FAILED IN THIS CAR. SINCE LAST PART REPLACEMENT 11-2018, FORD REDESIGNED PART DUE TO REPEATED FAILURE. THEY WILL BE REPLACING THE RIGHT & LEFT FRONT HUB BEARINGS W/REDESIGNED PART, HOWEVER, THEY WILL NOT, PAY FOR THE $725 FEE TO REPLACE THE KNUCKLES THAT WERE RUINED & NEITHER WILL MY EXT WARRANTY. IF THE FAULTY HUB BEARINGS DID NOT FAIL, THEY WOULD NOT HAVE CAUSED THE BEARINGS TO SEIZE INTO THE KNUCKLES, THEREBY RUINING THEM AS WELL. FORD CUSTOMER CARE TOLD ME SINCE I AM PAST THE ORIGINAL WARRANTY, THEY WILL NOT CONSIDER ANY COMPENSATION. PEACOCK FORD, MAITLAND, FL SAID THEY WILL FOLLOW FORD'S DIRECTION. NHTSA HAS REPORTS OF WHEELS FALLING OFF FROM THIS. SERVICE MGR AGREES FORD SHOULD PAY BECAUSE HUB BEARINGS CAUSED IT. I OPENED CASE WITH FORD #CAS25112513 & SERVICE MGR ALSO FILED A COMPLAINT WITH FORD ASKING TO COVER THE ADDITIONAL PARTS. A WEEK LATER, NO RESPONSE. I PAID THE $493.43 TO P/U CAR. PEACOCK DIDN'T CHG FOR LABOR. NEED FORD TO COVER ANY ADDITIONAL DAMAGES CAUSED BY FAILURE OF RIGHT & LEFT HUB BEARINGS. PAID: 11-2018 $117.48, & 12-2019 $493.43 = $610.91 TOTAL FOR A REPEATEDLY FAILING PART. FORD MFGD FAULTY PART & KNOWS IT BECAUSE THEY REDESIGNED IT. FORD'S PART CAUSED THE FAILURE OF OTHER PARTS WHICH THEY WOULD NOT COVER. SERVICE MGR AGREES W/ME BUT SAYS HE NEEDS FORD'S AUTHORIZATION. SERVICE MGR., [XXX]: [XXX]. FORD CUSTOMER CARE CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/17/2019· WHEELS

  2014 AWD EXPLORER, 72,405 MI: 12-2019 HEARD SLIGHT GRINDING FR FRONT LEFT & ONLY HEARD WHEN DECELERATING FR APPROX 30 MPH. RECOGNIZED SOUND BECAUSE IT HAPPENED ON FRONT RIGHT 11-2018, 8032 MI EARLIER. BROUGHT IN IMMEDIATELY. SAME PART FAILED AGAIN ON THE RIGHT & NOW ALSO ON THE LEFT FRONT WHEEL & BECAME EMBEDDED IN THE KNUCKLES ON BOTH SIDES, & TECHS COULD NOT REMOVE BEARINGS W/O DESTROYING KNUCKLES. THIS IS THE 3RD WHEEL HUB BEARING THAT FAILED IN THIS CAR. SINCE LAST PART REPLACEMENT 11-2018, FORD REDESIGNED PART DUE TO REPEATED FAILURE. THEY WILL BE REPLACING THE RIGHT & LEFT FRONT HUB BEARINGS W/REDESIGNED PART, HOWEVER, THEY WILL NOT, PAY FOR THE $725 FEE TO REPLACE THE KNUCKLES THAT WERE RUINED & NEITHER WILL MY EXT WARRANTY. IF THE FAULTY HUB BEARINGS DID NOT FAIL, THEY WOULD NOT HAVE CAUSED THE BEARINGS TO SEIZE INTO THE KNUCKLES, THEREBY RUINING THEM AS WELL. FORD CUSTOMER CARE TOLD ME SINCE I AM PAST THE ORIGINAL WARRANTY, THEY WILL NOT CONSIDER ANY COMPENSATION. PEACOCK FORD, MAITLAND, FL SAID THEY WILL FOLLOW FORD'S DIRECTION. NHTSA HAS REPORTS OF WHEELS FALLING OFF FROM THIS. SERVICE MGR AGREES FORD SHOULD PAY BECAUSE HUB BEARINGS CAUSED IT. I OPENED CASE WITH FORD #CAS25112513 & SERVICE MGR ALSO FILED A COMPLAINT WITH FORD ASKING TO COVER THE ADDITIONAL PARTS. A WEEK LATER, NO RESPONSE. I PAID THE $493.43 TO P/U CAR. PEACOCK DIDN'T CHG FOR LABOR. NEED FORD TO COVER ANY ADDITIONAL DAMAGES CAUSED BY FAILURE OF RIGHT & LEFT HUB BEARINGS. PAID: 11-2018 $117.48, & 12-2019 $493.43 = $610.91 TOTAL FOR A REPEATEDLY FAILING PART. FORD MFGD FAULTY PART & KNOWS IT BECAUSE THEY REDESIGNED IT. FORD'S PART CAUSED THE FAILURE OF OTHER PARTS WHICH THEY WOULD NOT COVER. SERVICE MGR AGREES W/ME BUT SAYS HE NEEDS FORD'S AUTHORIZATION. SERVICE MGR., ERIC LANGFIELD: 407-635-8080. FORD CUSTOMER CARE CASE #CAS25112513

• 12/17/2017· UNKNOWN OR OTHER

  THIS VEHICLE WAS PURCHASED USED ON OCTOBER 19TH. PROMPTLY AFTER PURCHASE THE SMELL OF CARBON MONOXIDE FUMES WERE DETECTED IN THE VEHICLE. WITH THE USE OF A CARBON MONOXIDE DETECTOR THE PRESENCE OF CARBON MONOXIDE WAS CONFIRMED AND THE DEALER WAS CONTACTED. WE WERE TOLD THAT FORD WAS WORKING ON A SOLUTION. DURING A FOLLOW UP CALL ON THE FIRST OF NOVEMBER WE WERE TOLD THAT THE DEALER HAD NOT BEEN PROVIDED GUIDANCE FOR A REPAIR. IN A FOLLOW UP CALL ON DECEMBER 8TH, WE WERE SCHEDULED FOR SERVICES ON DECEMBER 15TH. THE REPAIR WAS UNSUCCESSFUL. CURRENT CARBON MONOXIDE CONTINUES TO ENTER THE CABIN WITH LEVELS RECORDED AS HIGH AS 45 PPM WHEN MAX AC IS IN USE.

• 12/16/2025· UNKNOWN OR OTHER

  I'm writing regarding recall: October 13, 2025 NHTSA CAMPAIGN NUMBER: 25V695000 Rearview Camera Image May Not Display A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash. I have a 2014 Ford Explorer and the rearview camera failed approximately 1 year ago. I have experienced intermittent image, partial image, and no image at all. Is there some reason the 2014 Ford Explorer is not included in the recall ?

• 12/16/2024· STEERING

  The vehicles steering stopped working with no warning and a Steering Assist Fault alert came on the dashboard.

• 12/16/2019· STEERING

  LOSE OF POWER STEERING IN COLD WEATHER; NEEDS 50 DEGREES OR MORE FOR POWER STEERING TO WORK. NO WARNING LIGHTS WHEN POWER STEERING IS LOST.

• 12/16/2014· STEERINGCrash

  TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE REAR PASSENGER SUSTAINED A BUSTED LIP THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

• 12/15/2023· UNKNOWN OR OTHER

  I was driving down the interstate and the piece on the side where it covers the windshield blows off, the passenger side now tries to. When it happened i rolled the window down and held onto it until we could pull over.

• 12/15/2022· ENGINE

  Water pump has a leak need to be replaced

• 12/15/2020· STEERING

  I WAS DRIVING MY 2014 FORD EXPLORER SPORT ON THE PARKWAY AND AT APPROXIMATELY 65MPH, MY DASHBOARD LIT UP INDICATING "STEERING LOSS STOP SAFELY" & "SERVICE ADVANCETRAC". I AM BEYOND FURIOUS! LUCKILY I WAS STRONG ENOUGH TO STEER THE VEHICLE SAFELY OFF THE ROAD, BUT I DON'T BELIEVE I COULD SAY THE SAME IF MY WIFE WAS DRIVING. THIS IS A DEATH SENTENCE TO A DRIVER. I SHOULD NOT BEAR THE BURDEN OF A NEARLY $3,000 REPAIR DUE TO FORD'S POOR ENGINEERING. THIS SHOULD BE COVERED UNDER RECALL AS THE PREVIOUS MODELS ARE. I AM FUMING!

• 12/14/2023· BACK OVER PREVENTION

  See attached document for complaint

• 12/14/2022· SERVICE BRAKESCrash

  The vehicle was placed in park with the engine running. No one was in the vehicle when, on it's own, it came out of park and rolled down our driveway, coming to a stop after hitting a tree. A person or cat could have easily been on the driveway and run and killed. It subsequently cost $10751.42 to repair the damage to the rear tailgate. No previous issues had been noted prior to this incident. This occurred in July 2001 and was submitted to our insurance company where we paid a$1000 deductible and caused our rates to go up. We have contacted Ford without any success.

• 12/14/2018· STEERING,ELECTRONIC STABILITY CONTROL (ESC)

  I WAS DRIVING MY 2014 FORD EXPLORER ALONG THE FREEWAY DOING ABOUT 70 MPH AND STARTED SMELLING AN ODOR WHEN ALL OF A SUDDEN THE STEERING WHEEL STARTED VIOLENTLY SHAKING AND A BELL STATED BEEPING. A MESSAGE ON THE LEFT BLINKED ON STEERING FAILED PARK SAFELY AND STEERING TRACTION LIGHTS CAME ON . THE CAR WAS HARD TO STEER. I HAD TO FIND A PLACE TO PULL OVER QUICKLY. I MANAGED TO GET THE CAR OFF THE FREEWAY. WE SAT THERE TRYING TO FIGURE OUT WHAT HAPPEN AND IF WE COULD POSSIBLY DRIVE IT HOME. BUT OF COURSE WE COULDN'T AS THE STEERING WHEEL WAS COMPLETELY LOCKED. NOTHING WE COULD DO BUT CALL A WRECKER TO TOW THE CAR HOME. IF I HAD BEEN DRIVING IN THE FAR LEFT LANE, WE WOULD HAVE BEEN IN A DANGEROUS POSITION TO GET HIT AS THE CAR LOST POWER ALL OF A SUDDEN. LAST NIGHT WHILE CHECKING FOR RECALL INFORMATION, I FOUND THIS WEB SITE AND LEARNED THAT ALMOST A HUNDRED OTHER PEOPLE HAVE HAD THE EXACT SAME PROBLEM BUT COULD NOT FIND A RECALL NUMBER. I GOING TO VENTURE A GUESS THAT THERE HAS NOT BEEN ENOUGH SERIOUS INJURIES OR DEATHS YET. WE WERE QUOTED OVER $1800 TO REPAIR OUR CAR. WE CANNOT AFFORD THIS. SOMEONE NEEDS TO SAY ENOUGH, ALL THESE SAME PROBLEMS ON THE SAME CAR HAS TO BE A MANUFACTURER'S FAILURE. THE CONSUMERS NEED HELP NOW. IS ANYONE LISTENING TO US?

• 12/13/2017· ELECTRICAL SYSTEM

  HEAT ON PASSENGER SIDE NOT WORKING AT ALL CAUSING THE WINDOW ON THAT SIDE TO NOT BE ABLE TO BE SEEN OUT OF WHEN DRIVING THE CAR IN THE COLD. ONLY PUT COLD AIR OUT ON THAT SIDE. SPOKE TO SOMEONE AT FORD AND WAS TOLD IT WAS A PROBLEM JUST NOT IN MY CAR YET.

• 12/12/2017· ELECTRICAL SYSTEM,AIR BAGS

  FOR A SIGNIFICANT AMOUNT OF THE VEHICLE'S LIFE, THE AIRBAG LIGHT HAS ILLUMINATED A MAJORITY OF THE TIME. I DID NOT BELIEVE THIS WAS AN ISSUE AS I WAS INSTRUCTED THAT A LIGHT WOULD COME ON IF THE VEHICLE THOUGHT SOMETHING/SOMEONE WAS IN THE PASSENGER SEAT, BUT DID NOT MEET MINIMUM WEIGHT REQUIREMENTS. IT HAS COME TO MY ATTENTION WHEN MY VEHICLE WAS IN FOR A NON-RELATED REPAIR, THAT THIS IS NOT THE CASE AND THAT THE LIGHT ACTUALLY INDICATES A FAULT WITH THE AIRBAG SYSTEM. SO I HAVE BEEN DRIVING AROUND FOR PROBABLY 40,000 MILES WITH FAULTY AIRBAGS IN THE CAR IN WHICH I AM THE ORIGINAL OWNER. I CALLED FORD WHO EXPRESSED LITTLE TO ZERO CONCERN UNTIL I LET THEM KNOW I WOULD BE FILING A COMPLAINT. ACCORDING TO THE DEALER, THE ISSUE IS THAT THE CONNECTORS ARE CORRODED (THE INDICATION WAS MULTIPLE CONNECTORS ARE CORRODED). THIS SEEMS LIKE A REALLY BIG ISSUE - I LIVE IN OREGON, SO NOT QUITE A DRY CLIMATE, BUT IT'S NOT ABNORMAL. THE PERSON I SPOKE TO AT FORD WAS NAMED "ANN"