2014 Ford Cmax Energi

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2023· AIR BAGS,UNKNOWN OR OTHERCrash

  The airbags did not deploy upon collision

• 12/30/2019· ELECTRICAL SYSTEM

  2014 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO DEFECTIVE CHARGING CORD FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS

• 12/29/2020· STEERING

  WHILE STOPPED FOR GAS IDIOT LIGHT FOR POWER STEERING FAILURE CAME ON. COULDN'T STEER CAR. TOOK TO FORD DEALER AND THEY SAID POWER ASSIST WAS BROKEN AND NEED TO BE REPLACED, AND THIS WOULD COST $2800. THIS HAS BEEN RECALLED PREVIOUSLY ON FORD TAURUS AND FUSION, BUT WAS NOT EXTENDED TO C-MAX. IT SHOULD HAVE BEEN.

• 12/26/2019· POWER TRAIN,ELECTRICAL SYSTEM

  ON NOVEMBER 26, 2019, PRESSED THE "START ENGINE" BUTTON. DASHBOARD FLASHED WITH CHECK-ENGINE, SERVICE WRENCH, AND "STOP SAFELY NOW" INDICATORS; CAR ENERGIZED BUT WOULD NOT ENGAGE IN DRIVE MODE. ATTEMPTED TO TURN THE CAR OFF BUT IT WOULD NOT. FAN MOTOR BEGAN BLOWING ALTHOUGH NEVER SELECTED. AFTER SEVERAL MINUTES, WAS ABLE TO TURN CAR OFF. AFTER SEVERAL MORE MINUTES I WAS ABLE TO START THE CAR AND GET HOME (APPROX. 2 MILES). COULD NOT GET CAR TO START FOR SEVERAL DAYS. MANAGED TO GET CAR STARTED AND BRING TO REPAIR FACILITY (CARMAX); THEY COULD NOT GET STARTED AND HAD CAR TOWED TO FELIX SABATES FORD DEALERSHIP. AFTER ABOUT A WEEK THEY INDICATED THEY REPROGRAMMED BATTERY MODULES AND FIXED PROBLEM; THEY RETURNED CAR TO REPAIR FACILITY. WENT TO PICK UP AND EXACT SAME SEQUENCE OCCURRED; CAR WOULD ENERGIZE BUT COULD NOT ENGAGE IN DRIVE MODE AND I COULD NOT TURN OFF (12/10). CAR WAS TOWED BACK TO FORD DEALER; 2 WEEKS LATER CAR WAS "FIXED" AND RETURNED TO CARMAX 12/23/19. CARMAX COULD NOT START CAR. SEE NHTSA ISSUE 11016422,10846313, 10783553,10633639 WITH SIMILAR ISSUES. WHAT HAPPENS TO ME WHEN I'M ON THE INTERSTATE A 70MPH AND THE CAR SHUTS OFF? *TR

• 12/23/2014· VEHICLE SPEED CONTROLCrash

  2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

• 12/19/2017· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE PLUG TO CHARGE THE VEHICLE WAS MELTING AND CAUSED THE POWER OUTLET IN THE HOUSE TO MELT. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO CHARGE AND WAS UNABLE TO OPERATE AT TIMES. THE CONTACT CALLED SARAHSOTA FORD AT 888-349-4989 AND INFORMED THE CONTACT THAT IT WAS DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

• 12/16/2022· ELECTRICAL SYSTEM

  The contact owns a 2014 Ford C-Max. The contact stated that the rear liftgate was opening independently. The contact stated that upon investigating the failure, he noticed that the failure was related to the original key fob of the vehicle. The contact stated that the key fob button that engaged the liftgate was two times press button; however, the key fob would engage the liftgate unintendedly when the key fob button was in contact with any object or surface. There was no warning light illuminated. The contact was concerned that the failure could occur while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.

• 12/13/2018· ELECTRICAL SYSTEM,STRUCTURE

  I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. I HAVE BEEN LATE TO WORK TWICE. AND TWO OF THE MORNINGS THE CAR DID START IT HAD BEEN ON THE BATTERY CHARGER OVERNIGHT. I WAS ABLE TO GET TO WORK THESE TWO MORNINGS, BUT 4 HOURS LATER WHEN I WENT OUT TO GO TO LUNCH THE BATTERY WAS DEAD AGAIN.I AM TYPING THIS ON MY LUNCH HOUR AS I SIT AT MY DESK. CAR IS DEAD AGAIN AND I CAN'T LEAVE. I READ ALL THE ISSUES OTHER OWNERS ARE HAVING THAT ARE JUST LIKE MINE AND DO NOT KNOW WHY FORD HAS REFUSED TO ISSUE A RECALL. I HAVE TO CARRY AROUND JUMPER CABLES AND A BATTERY CHARGER IN MY CAR AND HOPE SOMEONE COMES ALONG TO ASSIST ME. THIS CAR IS UNRELIABLE. THEN NOVEMBER 17 WHEN WE WERE IN BRANSON, MO FOR THANKSGIVING THE REAR TAILGATE LATCH FAILED. IT HAS NOT WORKED SINCE. I UNDERSTAND ANOTHER OF FORD'S ISSUES. WE HAVE ADJUSTED THE REAR BUMPER PADS PER FORD'S RECOMMENDATION FOR THAT ISSUE.IT DID NOT HELP. NOW I HAVE TO TAKE IT IN THE FORD DEALER ON 12/15 AND HAVE THAT REPLACED TO THE TUNE OF $358.00. HOW CAN THEY GET AWAY WITH ISSUES WITH NO ACCOUNTABILITY?

• 12/12/2022· STEERING

  Complete failure of the steering without any warning, Was not able to steer the car. The dealership diagnosed the cause is a failure of the steering Rack Pinion which needed to be replaced. I understand that the 2014 Ford C-Max has a recall on the Steering Rack Pinion, but for some reason my car was not included in this recall. It is obviously it should been included.

• 12/09/2016· STRUCTURE

  I HAVE NOT BEEN NOTIFIED OF THE PROBLEM WITH THE DOORS ON MY VEHICLE.

• 12/04/2023· LATCHES/LOCKS/LINKAGES

  The contact owns a 2014 Ford C-Max Hybrid. The contact stated that while reversing, the back-over prevention camera was inoperable. The contact stated that the back-over prevention camera displayed images upside down. The contact stated that the passenger’s side rear door latch was inoperable and failed to lock as needed. The contact also stated that the hatchback latch failed to close without excessive force. The vehicle was taken to the dealer where it was diagnosed with a fractured cable inside the hatchback. The contact was informed that the cable needed to be replaced. The contact previously experienced electrical failure with the electrical system and the vehicle was taken to the dealer and the electrical failure was covered under warranty. The contact stated that the failure with the passenger-side rear door and the back-over prevention camera had not been diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

• 11/29/2016· UNKNOWN OR OTHER

  I AM APPALLED AT HOW FORD HAS TAKEN CARE OF THE RECALL ISSUE 16S30, ACCORDING TO THE LETTER I RECEIVED THE PART FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2017 SECOND QUARTER? FIRST OF ALL THIS IS UNACCEPTABLE, CONSIDERING THIS IS NO FAULT OF MINE. WHAT REALLY UPSETS ME IS WHEN I TRIED TO OPEN THE HATCH TO LOAD MY GROCERIES, IT WOULDN'T OPEN, SO I LOADED THEM IN MY BACKSEAT. WELL WHEN I PULLED OUT, THE HATCH OPENED! WHAT CONCERNS ME IS WHAT IF THAT WOULD HAVE BEEN MY DOOR AND MY CHILD FELL OUT? I CALLED THE DEALERSHIP AS WELL AS FORD MOTOR AND NOTHING HAS BEEN RESOLVED! VERY POOR SERVICE FROM FORD

• 11/27/2016· LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER

  I RECEIVED A LETTER INFORMING ME OF THE RECALL ON THE DOOR LATCH, HOWEVER PARTS WILL NOT BE AVAILABLE UNTIL POSSIBLY THE 2ND QUARTER 2017. CONSIDERING MY LATCH ON THE BACK OPENS SOMETIMES, I AM CERTAINLY CONCERNED FOR MY DOORS OPENING WITH MY KIDS. HAVING TO WAIT IS UNACCEPTABLE. I SHOULD HAVE BEEN PROVIDED A LOANER CAR UNTIL MINE IS FIXED. I AM VERY10 DISSATISFIED WITH FORD MOTOR COMPANY. *TR

• 11/25/2018· STEERING

  AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

• 11/18/2021· STEERING

  Steering wheel locked up and could not control car. After taking car to repair shop I was informed that the entire power steering rack would have to be replaced. Upon internet research noticed numerous similar complaints of same problem in Ford Cmax and Ford Focus vehicles. Appears to have been a limited recall back in 2014 of several hundred Cmax and Focus cars but Ford gave assurance those were all the cars affected. Not sure if that problem was the same as current problem but there are many reports of power steering failures which can make the cars difficult or impossible to be driven. To repair the car will be approx. $2000 as the entire electronic power steering rack needs replacing. Please see attached PDF for additional information.

• 11/16/2021· UNKNOWN OR OTHER

  The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering message was displayed on the instrument panel. The vehicle was not taken to a dealer. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 177,842.

• 11/14/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  The vehicle was entered while parked and locked with the security system active. A panel was removed from the lower left side of the housing beneath the steering wheel. All four windows had been lowered to the maximum extent possible, apparently without breaking them. Debris was strewn across front and rear seats. Spare floor mats stored in the trunk/hatch area (normally out of view due to a cover over the hatch and the rear seat backs) were deposited on the rear seat. Consumer would like to withdrawal the complaint, stated consumer's fault.*JB

• 11/12/2021· STRUCTURE

  The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was loose, causing the door to not open properly. The contact took the vehicle to the local dealer who diagnosed that the door panel was damaged and need to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

• 11/11/2015· STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

  EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM TO BE RELATED TO THE HIGH TORQUE OF THE ELECTRIC MOTOR AS WELL AS THE ELECTRONICALLY CONTROLLED "TORQUE VECTORING" DIFFERENTIAL. AN INTERMITTENT PROBLEM THAT I'VE NOTICED IS, WHEN COMING TO A STOP, SOMETIMES THE ELECTRONICS CONTROLLING THE INTERNAL COMBUSTION MOTOR GET CONFUSED, POWER IS APPLIED TO WHEELS IN A STUTTERING FASHION, REQUIRING EXTRA FORCE TO BE APPLIED TO THE BRAKES UNTIL THE ENGINE SHUTS DOWN (AS IT NORMALLY DOES WHEN COMING TO A STOP). DESPITE THE REQUIRED DATE OF INCIDENT FIELD BELOW, THIS IS NOT A ONE TIME INCIDENT AND COMMONLY HAPPENS ON A DAY TO DAY AND/OR INTERMITTENT BASIS.

• 11/08/2018· AIR BAGSCrash

  I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.

• 11/07/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE TRANSMISSION STARTED MAKING A GRINDING AND THUMPING NOISE. THE CONTACT INITIALLY TOOK THE VEHICLE TO HOFFMAN FORD LINCOLN (600 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 289-7721), BUT THEY STATED THAT THEY COULD NOT EXAMINE THE VEHICLE FOR A MONTH. THE VEHICLE BROKE DOWN ON THE WAY FROM THE ORIGINAL DEALER AND WAS TOWED TO ANOTHER UNKNOWN FORD DEALER WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT RESEARCHED AND BELIEVED THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 84,000.

• 10/31/2014· FUEL/PROPULSION SYSTEM

  THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR

• 10/29/2022· SEAT BELTS

  Folded down rear seat. Found both seatbelt (receiver) anchor bolts had not been attached to the nuts on the floor pan.

• 10/20/2015· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG WITH IT. THEY INDICATED THEY CONSULTED WITH FORD, WHO WAS UNABLE TO PROVIDE SUGGESTIONS. WHILE THIS IS A DIFFERENT MODEL, I DID NOTICE ONLINE THAT THE FOCUS ELECTRIC HAD A RECALL FOR THIS SAME ISSUE. I SUGGESTED TO THE DEALER THEY CHECK IF THIS COULD BE THE SAME PROBLEM SHOWING UP IN A DIFFERENT MODEL (I HAVE NO IDEA IF THEY SHARE THE PARTS THAT CAUSED THE FOCUS ELECTRIC PROBLEM), BUT THEY REACTED LIKE THAT SUGGESTION MADE NO SENSE, SO I LET IT DROP. I HAVE HAD THE CAR 7 MONTHS (BOUGHT NEW) AND THIS IS THE ONLY TIME THAT THE PROBLEM HAS OCCURRED, BUT IF IT HAD HAPPENED 20 MINUTES EARLIER WHEN WE WERE IN HEAVY TRAFFIC IN THE MIDDLE LANE IT COULD HAVE BEEN INCREDIBLY DANGEROUS. AFTER HAVING THE CAR 4 DAYS, THE DEALER DID OFFER TO KEEP THE CAR LONGER AND DRIVE IT TO SEE IF IT HAPPENED AGAIN, BUT I OPTED TO PICK UP THE CAR.

• 10/14/2016· POWER TRAINCrash

  TL* THE CONTACT OWNS A 2014 FORD C-MAX HYBRID. AFTER PLACING THE VEHICLE IN PARK AND TURNING IT OFF, THE CONTACT WAS ALERTED THAT THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE CRASH. UPON ENTERING THE VEHICLE AND INSPECTING IT, THE CONTACT NOTICED THAT THE VEHICLE SHIFTED INTO REVERSE. THE FAILURE OCCURRED ON ONE SEPARATE OCCASION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,900.

• 10/07/2017· POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY FOBS WON'T WORK UNLESS THE CAR IS TURNED ON. ALARM BUTTON ON THE FOB MAKES THE CAR SOUND LIKE A FLUTTERING NOISE, BUT NO REAL ALARM. THE DEALER IS GOING TO KEEP IT MORE AND CHECK IT OUT MORE. STILL HAS THE MESSAGE ABOUT CONSERVING BATTERY ON THE SCREEN. THEY HADN'T FOUND WHAT CAUSED THE BATTERY CODES AND NOW MORE THINGS AREN'T WORKING.

• 10/06/2021· STEERING

  The issue is related to steering. My Ford C-Max steering system would become very stiff and gets locked. The warning "Service Power Steering" would pop up and the steering wheel would become inoperable. This has happened a couple instances and creating a huge panic. When this happens the steering cannot be moved. I have to stop the engine and restart after a couple mins. The issue is intermittent and does not give any warnings before this situation occurs creating anxiety and huge risk to drive. I took the car to Ford Dealership at Georgetown Texas. They investigated the issue and reverted that the problem is with Steering Gear and has to be replaced to fix the issue. Upon checking on internet I see Ford had reported out similar issue in Sep 2014 and had tried to address the issue. Details below. https://www.edmunds.com/car-news/2014-ford-focus-c-max-recalled-for-potential-steering-gear-problem.html https://repairpal.com/recall/14V514000 The issue I faced is consistent with the problems highlighted and pose huge risk if this were to happen while driving at high speeds in traffic.

• 10/03/2024· ELECTRICAL SYSTEM

  The contact owns a 2014 Ford C-MAX. The contact stated while driving at approximately 20 MPH with all four windows closed, there was a strong abnormal odor coming from the rear of the vehicle. The contact then opened all the windows allowing the odor to release, and the abnormal odor was not as potent. The contact later inspected the vehicle and discovered that the original Volvo battery could be emitting a toxic substance that was entering the vehicle; the battery was original equipment. The contact sustained dizziness and difficulty breathing. Medical attention was not sought. This occurred on several different occasions. No warning light was illuminated. The vehicle was drivable and was taken to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 131,500.

• 10/01/2018· ELECTRICAL SYSTEM

  I NOW FIND THAT THE CHARGER FOR THE CAR BATTERY WAS RECALLED ABOUT 6 WEEKS AGO AND THERE IS NO REPLACEMENT AVAILABLE AS YET. THE CHARGER IS SUPPOSED TO ADD 18 MILES TO THE BATTERY BUT LAST TIME I PLUGGED IT IN WHILE PARKED IN FRONT OF MY HOUSE, OVERNIGHT (ABOUT 10 HOURS) IT TOOK 10 MGW, AND CHARGED FOR ONE MILE. AND THE CHARGER WAS HOT. IT WAS PLUGGED DIRECTLY INTO A WALL SOCKET OUTSIDE MY HOUSE.

• 10/01/2014· ELECTRICAL SYSTEM,STRUCTURE

  AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET THE SENSORS OFF). THE LONGEST TIME THE WARNING SOUND WENT OFF CONTINUOUSLY WAS FOR A 30 MINUTE. HOWEVER, THE SENSOR WARNING WENT OFF (ON AND OFF) THROUGHOUT A 2 HOUR DRIVE. THERE ARE A VARIETY OF SPEEDS AT WHICH THIS HAS HAPPENED- WHEN THE CAR IS NOT MOVING (PUTTING IT IN REVERSE OR DRIVE), WHEN SLOWING DOWN TO A STOP FROM ABOUT 35MPH, DRIVING ON THE HIGHWAY WITH NO CAR NEARBY AT 45-55MPH. I HAVE HAD MY CAR FOR A MONTH NOW, WITH 350 MILES ON IT NOW. IT IS CURRENTLY IN THE SHOP, BUT THEY COULD NOT GET THE CAR TO REPRODUCE THE SENSOR WARNING SOUND OR FIGURE OUT WHICH SENSOR OR SENSORS ARE BAD. *TR

• 09/27/2021· STRUCTURE

  The passenger side rear door plastic panel keeps dislodging from its metal casing, then gets stuck on part of the interior frame, causing the door to not be operational. The plastic overlaps the frame once it is dislodged; the metal part of the door is opening, but the plastic panel holds it back from being able to go past an inch. The door is, essentially, stuck. One must reach in and manually push the plastic panel back into place (sticking fingers in to first dislodge from where it's stuck, then guide it back to where it's supposed to be, then bang on it to get it back in place). There are plastic pegs that are supposed to hold the door panels on, but they don't (and they fall out). There are many message boards, Consumer Reports, and other sites showing this is a common problem for 2013-2014 C Max Hybrid doors. Ford is making consumers pay to replace the panels. They need to change the plastic pegs so that they actually hold, or affix the whole panel is a much more secure way! This is extremely unsafe because we cannot exit the car sometimes, and in an accident that could be dangerous. More importantly, it affects us every day because my children cannot exit our vehicle on the sidewalk side; they must open the driver's side rear door and exit the car into the street, oftentimes into traffic! They need to be able to exit on the SAFE side of the car!! Ford issued a repair for 2013 model cars but not for ours. They know this is a problem. Here is a link to the repair order: https://fordcmaxhybridforum.com/topic/4807-tsb-14-0030-rear-door-trim-panels-loose-built-on-or-before-6282013/ I will put today's date as today was the most recent time my daughter walked into traffic outside school because her door was jammed. But this has happened many, many times over the course of our ownership, and has been getting worse over the last year (if we had driven more often -- like we did pre-pandemic -- I'm sure it would be even worse now).

• 09/21/2021· STEERING

  Sudden loss of power to steering....noted that many others have had this problem.

• 09/16/2014· STEERING,ELECTRICAL SYSTEM,ENGINE

  1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE LIGHT CAME ON AND WHEN OFF. THEN WHILE RUNNING ERRANDS THE CAR SIMPLY DID NOT RESTART. NO POWER TO THE DASH, LOCKS, ETC. HAD TO HAVE IT TOWED IN. TOOK THE VEHICLE BACK AGAIN AND THE 4TH TIME AFTER DRIVING AN 1 1/2 HOURS TO WORK THE VEHICLE WOULD NOT RESTART WITHOUT BEING JUMP STARTED. I HAD IT TOWED TO THE DEALER AGAIN AND THEY CANNOT FIND ANYTHING WRONG WITH IT AND I AM BEING FORCED TO TAKE BACK A BRAND NEW 2014 FORD CMAX ENERGI WITH 4400 MILES ON IT THAT KEEPS DYING EVERY WEEK. I DO NOT FEEL SAFE NOR DO I WANT THE VEHICLE ANY LONGER. FORD HAS NOT YET SENT ANY SPECIAL ASSISTANCE TO THE DEALER TO HELP RECTIFY THE PROBLEM. *TR

• 09/14/2022· WHEELS

  Swollen lug nuts

• 09/13/2021· WHEELS

  The contact owns a 2014 Ford C-Max. The contact took the vehicle to the local dealer for tire service and was informed they were unable to rotate the tire due to frozen lug nuts. The vehicle was not repaired but was pending repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 43,000.

• 09/13/2016· ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES,ENGINE

  TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPLACED OR REPURCHASED. UPDATED 09/20/2017*JS

• 09/10/2018· FUEL/PROPULSION SYSTEM

  UNINTENDED ACCELERATION. I WAS COASTING TO A STOP FOR A RED LIGHT AND THE CAR STARTED TO ACCELERATE ON ITS OWN. JAMMING ON THE BRAKES STOPPED THE CAR. ONE OF TIME I WAS TRYING TO BACK OUT OF A PARKING SPOT AND THEN I PUT THE CAR IN REVERSE AND PRESSED THE ACCELERATOR NOTHING WOULD HAPPENED, SO I PUT THE CAR BACK IT PARK AND THEN BACK INTO REVERSE AND STILL NOTHING. NEXT I SHIFTED INTO DRIVE AND THE CAR STILL WOULDNT MOVE WHEN THE ACCELERATOR WAS PRESSED. I PUT THE CAR IN REVERSE AGAIN AND PRESSED THE ACCELERATOR TO THE FLOOR AND AFTER A SECOND OR TWO THE CAR WHEN FLYING BACKWARDS AND I QUICKLY JAMMED ON THE BRAKES.

• 09/09/2019· UNKNOWN OR OTHER

  THE 2 BACK PASSENGER DOORS DO NOT FUNCTION PROPERLY. THEY BECOME STUCK WHEN CLOSED AND CANNOT BE OPENED IN A NORMAL MANNER. THE DOORS REQUIRE GREAT FORCE TO BE OPENED BECAUSE THE INSIDE DOOR PANEL COMES LOOSE AND CAUSES THE DOORS TO NOT OPERATE PROPERLY. THE DOORS CANNOT BE OPENED FROM THE INSIDE OF THE CAR AND MUST BE OPENED FORCEFULLY BY AN ADULT. THE MEANS THAT ANY CHILD SITTING IN THE BACK SEAT IS UNABLE TO EXIT THE CAR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND HAPPENS RANDOMLY. THIS IS WAS NOTED BY FORD TO BE AN ISSUE WITH THE 2013 C MAX BUT THEY REFUSE TO ACKNOWLEDGE THE PROBLEM WITH THE 2014 C MAX MAKING THE 2014 A DEATH TRAP. REPEATED ATTEMPTS TO HAVE A DEALER FIX THE ISSUE HAVE FAILED.

• 09/06/2022· WHEELS

  I had a flat tire and I was unable to remove the lug nuts. I was on the freeway creating a hazardous condition. The lug nuts had cover on them and standard lug nuts could not remove the tire. You needed a lug nut that is 1/2 mm larger. Ridiculous!! We had to call a tow truck and take the vehicle to the Ford Service Center to remove the lug nut and tire, which was an unnecessary expense that Ford made money on. What a joke!

• 08/31/2022· UNKNOWN OR OTHER,BACK OVER PREVENTION

  Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FREEZE the image, resulting in the driver (myself) thinking that nobody was walking behind my vehicle! This needs to be investigated and perhaps the rear-view camera systems recalled on ALL Ford C-maxes as I am seeing many other reports of this happening as well

• 08/29/2015· STEERING

  AFTER TRAVELING ABOUT 3,000 MILES TOWING OUR 2014 COAX ENERGI WITHOUT ANY PROBLEMS WE HAD COME TO A STOP AND WHERE MAKING A LEFT TURN AS WE FINISHED THE LEFT TURN AS THE CARS TIRES STARTED TO COME BACK TO CENTER THE TIRES BEGAN SHAKING BACK AND FORTH VIOLENTLY AND ONLY STOPS AFTER YOU COME TO A STOP. THIS ONLY HAPPENS WHEN BEING TOWED BEHIND AN RV. I HAVE FOUND A COUPLE OF POSTS IN THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM WITH THE FORD COAX ENERGI. FORD HAS NO ANSWER FOR THIS. THE CARS MANUAL STATES THAT IT IS TOWABLE BEHIND A MOTORHOME AND IT WAS FOR THE FIRST 3,000 MILES THEN THE DREADED DEATH WOBBLE STARTED. MY BEST GUESS IS THAT SOMETHING HAPPENED TO THE SUSPENSION AFTER THE 3,OOO MILES BUT SO FAR FORD CAN FIND NOTHING WRONG.

• 08/26/2020· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  WARNING LIGHT WITH AN ENGINE AND WRENCH APPEARED FOR 24 HOURS. WRENCH DISAPPEARED AND THEN THE ENGINE. DEALER INSISTED THE CAR FIXED IT SELF AND LATER CLAIMED THEIR TESTER SHOW NO PROBLEM. DEALER WAS USING A GENERIC TESTER WHICH IS NOT DESIGNED FOR HIGH VOLTAGE BATTERY SYSTEM. 'HYBRID/EV BATTERY BALANCING CIRCUIT STUCK' REFLECTED ON A PERSONAL NEWER MODEL ENGINE TESTER. THIS BATTERY IS WARRANTED FOR 100,000 MILES. DEALER NOT USING THE CORRECT TYPE OF ENGINE TESTER BASED ON THE TYPE OF BATTERY.

• 08/25/2022· LATCHES/LOCKS/LINKAGES

  The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving at various speeds, the hatchback door opened independently. The warning light indicating that the hatchback was opened was illuminated. The contact stated that after retrieving the vehicle from the dealer after NHTSA Campaign Number: 20V331000 (Latches/Lock/Linkages) recall repair was performed, the hatchback ajar warning light remained illuminated. The dealer was notified of the failure and informed the contact that the cause of the failure was not included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,000.

• 08/25/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD HIGH PITCH WINING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RACE FORD LOCATED AT 436 W 250 N WARSAW IN. WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

• 08/20/2022· ELECTRICAL SYSTEM

  Ever since we brought the car to a Ford dealership for a recall on the back door latch we have had issues with the battery. We have to jump start it every day.

• 08/20/2017· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.

• 08/16/2022· UNKNOWN OR OTHER

  There is clearly an open recall on my car since June of 2022, I have yet to receive any information from Ford about checking my car to see if it’s affected by this recall. I drive with my 3 year old in this car everyday and I would feel a lot safer if someone was able to look at my vehicle.

• 08/16/2021· POWER TRAIN

  The contact owns a 2014 Ford C-MAX. The contact stated that the transfer shaft assembly bearing had failed prematurely which caused an abnormal, grinding sound to come from the transmission while driving at various speeds without warning. The contact had taken the vehicle to a dealer and had the transmission replaced under warranty. Recently, the contact stated that the same failure recurred with the check engine warning light illuminated. The contact had taken the vehicle back to the dealer where they had test driven the vehicle and confirmed that the same transmission defect had recurred. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 160,000.

• 08/14/2017· ELECTRICAL SYSTEM

  120 VOLT CONVENIENCE CHARGING CORD HEATS UP >150 DEGREES F WHILE CHARGING, AS CHECKED BY A DIGITAL THERMOMETER, RESULTING IN BROWNING OF THE ELECTRICAL OUTLET (PICTURE ENCLOSED). OUTLET IS A STANDARD 120VOLT 15AMP GFCI OUTLET WITH NOTHING ELSE CONNECTED. TESTED ON A DIFFERENT OUTLET WITH SIMILAR RESULTS PICTURE ENCLOSED).*DT *JS

• 08/10/2016· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PLUGGED IN AND RECHARGING IN THE GARAGE. TWO HOURS LATER, AN EXTENSIVE FIRE ERUPTED FROM THE CHARGE CORD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. THE DEALER TESTED THE VEHICLE AND STATED THAT THE CHARGE CORD OVERHEATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN, BUT WAS NOT ABLE TO DETERMINE THE SPECIFIC CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY A DEALER AND THE INSURANCE ADJUSTER. THE COSMETIC DAMAGES WERE REPAIRED, BUT THE CONTACT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RECUR. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.