2014 Chevrolet Captiva

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2017· UNKNOWN OR OTHER

  HEATING SYSTEM IS STUCK IN A/C MODE

• 12/22/2021· STRUCTURE

  The contact owns a 2014 Chevrolet Captiva. The contact stated that the front passenger's side door handle fractured from the inside. The vehicle was taken to the body shop where it was replaced. The contact mentioned that the front driver’s door and rear passenger’s door handles were fractured from the inside. The contact informed the dealer of the defect. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

• 12/22/2021· UNKNOWN OR OTHER

  Driving vehicle all of a sudden it just cut off with no warning . Lost power just went dead and would not start back up had to get towed.

• 12/18/2019· UNKNOWN OR OTHER

  THE KEY IS INTERMITTENTLY GETTING STUCK IN THE IGNITION WHEN THE CAR IS PLACED IN PARK.

• 12/15/2023· AIR BAGSCrash

  I got into a car accident someone pulled in front of me and I hit them and my air bags didn’t go off

• 12/11/2020· ENGINE

  PCV SYSTEM DEFECTIVE, BAD OIL CONSUMPTION AND ENGINE NOISES WHILE IDLE-DRIVING

• 12/08/2016· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN TO SHUT OFF THE VEHICLE. THE KEY WOULD NOT DISENGAGE FROM THE IGNITION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

• 12/06/2016· POWER TRAIN

  WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIVATED BY THE KEY'S PRESENCE IN THE IGNITION. I HAVE SEARCHED ONLINE AND DISCOVERED THAT THE KEY CAN BE MANUALLY RELEASED BY PRESSING A SWITCH UNDER THE PLASTIC COVER NEAR THE IGNITION. BEFORE I LEARNED THIS TRICK, I HAD TO LEAVE THE KEY IN ALL DAY AND IT DRAINED MY BATTERY COMPLETELY. I AM CONCERNED SINCE I HAVE HEARD OF DEATHS THAT OCCUR WHEN THE VEHICLE ROLLS BACKWARDS OR FORWARDS BECAUSE IT IS EITHER NOT IN GEAR OR THE CAR THINKS THAT IS IS STILL "ON" BECAUSE THE KEY IS IN THE IGNITION. THIS HAS BEEN COVERED IN OTHER GM VEHICLES AND SHOULD BE COVERED IN THE CAPTIVA AS WELL BUT I WAS TOLD BY THE DEALERSHIP THAT THIS WAS A PROMO CAR AND NOT ENOUGH OF THEM WERE PRODUCED FOR IT TO QUALIFY AS A RECALL WHAT???? THESE DEFECTS SHOULD BE INDEFINITELY COVERED BY GM RECALLS SINCE GM IS AN AMERICAN MADE CAR AND THIS IS DEFINITELY A QUALITY AND SAFETY ISSUE.

• 12/06/2016· VEHICLE SPEED CONTROL

  THE CAR ACCELERATE RAPIDLY AS I WAS TURNING INSIDE THE ATM DRIVE THRU OF THE PNC BANK IN LANCASTER PA ON 12/06/2016 TIME 11:00 HRS AM AND CAR WAS OUT OF CONTROL I ALMOST HIT 2 PEDESTRIAN AT THAT MOMENT I INTENT TO STOP THE CAR APPLYING THE BRAKES AND CAR GOT FASTER I HAVE TO USE MY 2 FOOTS ON THE BRAKE PEDAL PUT THE CAR ON NEUTRAL AND CAR WAS LIKE A RACE CAR AT THAT POINT SHUT OFF THE CAR WITH THE KEY IGNITION, THEM I CALL THE DEALER, THEY DIDNT FINE A CODE FOR THIS PROBLEM AND TRY TO BLAME MY FLOOR MATT, NOT TRUE TO BELIEVE,,, PLEASE HELP ME WITH THIS, THANKS

• 12/05/2021· ELECTRICAL SYSTEM,ENGINE

  WHEN TURNING THE IGNATION OFF, THE KEY WILL NOT TURN OFF, IT STAY'S IN THE OPEN POSITION KEEPING THE ELECTRICAL PART OF THE CAR FROM TURNING OFF, WHICH COULD CAUSE AN ELECTRIAL FIRE. I AM UNABLE TO REMOVE MY KEY FROM THE IGNATION, IT MAKES THE CAR BATTERY RUN DOWN, AND SOMETIMES THE WIRES SEEM TO GET HOT FROM THIS.

• 12/03/2020· ELECTRICAL SYSTEM

  ELECTRICAL POWER TO THE VEHICLE CUTS OUT RANDOMLY, CAUSING THE ENGINE TO SHUT DOWN IF DRIVING AND LOSING POWER STEERING CONTROL AND POWER BRAKES OR THE POWER PARKING BRAKE RANDOMLY ENGAGES, CREATING THE POTENTIAL FOR A DRIVING HAZARD. POWER ALSO CUTS OUT RANDOMLY WHICH CAUSES THE VEHICLE NOT TO START. DRIVER HAS TO OPEN THE HOOD AND MANUALLY MOVE THE NEGATIVE BATTERY CABLE CONNECTED TO THE BATTERY, SOMETIMES MULTIPLE TIMES, IN ORDER FOR POWER TO BE RESTORED. THIS MANUAL MOVE PUTS THE PERSON IN IMMEDIATE DANGER OF ELECTRICAL SHOCK SHOULD ANYTHING CREATE A POWER ARC WHILE PERFORMING THIS MANEUVER. GM SERVICE BULLETIN #13186 DATED JUNE 2013 ADDRESSES THIS ISSUE WITH A DEFECT IN THE NEGATIVE BATTERY CABLE, BUT LIMITS IT ONLY TO THE WARRANTY PERIOD ONLY OF THE NEW VEHICLE AND NOT THE VEHICLE AS A WHOLE, YET NO RECALL HAS EVER BEEN ISSUED. BASED ON COMMENTS POSTED ON THE CHEVY FORUM, THIS PROBLEM IS CONSISTENT AND WIDESPREAD ACROSS THE CHEVY CAPTIVA VEHICLES. IT IS ONLY A MATTER OF TIME WHEN ONE OF THESE RANDOM POWER SHUTDOWNS LEADS TO A SERIOUS ACCIDENT OR DEATH. AT THE PRESENT TIME WE ARE FORCED TO REPLACE BOTH THE POSITIVE AND NEGATIVE BATTERY CABLES AT A COST OF $590.

• 12/01/2019· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  I HAD DRIVEN IT ABOUT 12 MILES AND KILLED THE CAR MEANING I TURNED IT OFF AND IMMEDIATELY IT HAD NO POWER WHAT SO EVER. THEN SAT NOV 30,2019 I WAS DRIVING IT DOWN THE HIGHWAY AND THE SENSOR LIGHTS FOR THE PARKING BRAKE CAME ON AND IT CHIMED LETTING ME KNOW SOMETHING WAS WRONG AND THEN IT QUIT. SUN, DEC 1ST, 2019 I WAS DRIVING DOWN THE HIGHWAY IN OKC AND THE SAME ISSUE WITH THE PARKING BRAKE SENSOR LIGHT CAME ON SEVERAL TIMES THROUGH THE NIGHT. NEXT, I HAD TURNED DOWN A SIDE ROAD ABOUT TO DRIVE OVER A SPEED BUMP, WHEN THE CAR SLIPPED OUT OF 1ST GEAR ONLY ALLOWING THE MOTOR TO REV, AND IT JUST ROLLED WHILE THE INSIDE AND OUTSIDE LIGHTS BLINKED AND FLICKERED AND THE DOORS UNLOCKED THEMSELVES. ONCE I TOOK MY FOOT OFF OF THE GAS AND ALLOWED THE CAR TO ROLL A FEW MINUTES, IT ENGAGED BACK INTO DRIVE AND MY UBER RIDER ASKED ME WHAT WAS WRONG, AND I EXPLAINED, THAT IM HAVING ELECTRICAL ISSUES AND THIS IS NOT ONLY PUTTING ME AND MY WIFE IN DANGER, BUT ALL OF MY UBER PASSENGERS AS WELL. I WOULD LIKE TO GET SOME RESOLUTION ON THIS ISSUE AND GET IT FIXED, SO OUR LIVES AND EVERYONE AROUND US IS OUT OF DANGER.

• 11/29/2021· ELECTRICAL SYSTEM

  The contact owns a 2014 Chevrolet Captiva. The contact stated that the key was stuck in the ignition. There were no warning lights illuminated. The contact spoke with the local dealer and was quoted a diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 34,000.

• 11/21/2017· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, ANOTHER VEHICLE RAN THROUGH A STOP SIGN. THE CONTACT CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SOFT TISSUE BRUISING, WHICH REQUIRED MEDICAL ATTENTION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. THE CONSUMER STATED AFTER 6 WEEKS OF PHYSICAL THERAPY AND WORSENING PAIN, THE DOCTOR ADVISED SURGERY WAS NECESSARY FOR A NECK INJURY DUE TO THE AIRBAGS NOT DEPLOYING. THE MANUFACTURER STATED THE VEHICLE OPERATED AS DESIGNED. *JS

• 11/19/2019· ENGINE

  MY ENGINE WAS USING TO MUCH OIL.IT IS THE SAME ENGINE IN THE CLASS ACTION SUITE AGAINST GM'S FOR THE CHEVY EQUINOX THEY TOLD ME THERE WAS NOTHING THEY COULD DO BUT IT IS THE SAME ENGINE THAT IS BEING RECALLED I HAVE THREE KIDS AND MY CAR JUST QUIT ON ME DUE TO THERE MESSED UP ENGINE AND THEY REFUSE TO FIX IT CHEVY CAPTIVAS HAVE THE SAME ENGINE AND THIS SHOULD BE ADDRESSED

• 11/17/2022· POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE

  Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.

• 11/11/2021· ENGINE

  Check engine code P0420. Exhaust Manifold was found to be cracked. Already repaired

• 11/08/2016· POWER TRAIN

  MY VEHICLE HAS THE SAME IGNITION/KEY/GEARSHIFT ISSUES AS 25 MILLION VEHICLES COVERED BY GM'S 2014 "EXTENDED SERVICE AGREEMENT"/RECALL- WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIVATED BY THE KEY'S PRESENCE IN THE IGNITION. I FIND THIS EXTREMELY DANGEROUS. IS MY VEHICLE REALLY IN PARK? CAN IT ROLL OVER ME, MY CHILD, OR SOMEONE ELSE WHEN I PARK IT AND WALK AWAY? GM IS ALREADY KNOWN FOR ITS IGNITION DESIGN DEFECTS AND THE SUBSEQUENT DEATHS. ALL GM VEHICLES EXHIBITING SIGNS OF THESE DEFECTS SHOULD BE INDEFINITELY COVERED BY GM RECALLS OR EXTENDED SERVICE AGREEMENTS.

• 11/02/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHEN THE CONTACT PLACED THE KEY IN THE IGNITION, IT FAILED TO MOVE FROM THE ACC POSITION. THE FAILURE OCCURRED WITHOUT WARNING. AFTER THE CONTACT TURNED THE STEERING WHEEL AND JIGGLED THE GEAR SHIFT, THE VEHICLE WAS ABLE TO CRANK. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SULLIVAN-PARKHILL CHEVROLET CADILLAC (440 W. ANTHONY DR., CHAMPAIGN, IL 61822, (217)-351-4715) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 70,000.

• 11/01/2015· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

  WHILE DRIVING I WAS SUDDENLY OVERCOME BY A NOXIOUS ODOR WHICH CAUSED BURNING IN MY EYES, NOSE AND THROAT. I TURNED OFF MY A/C AND OPENED MY WINDOWS WHICH HELPED DILUTE THE ODOR. BY CHANCE I LIFTED MY DRIVER-SIDE VISOR AND A LOUD CLICKING OCCURRED. I REPEATED THIS TO TRY TO FIGURE OUT WHAT WAS WRONG, THEN WHEN I GRASPED THE ROD THAT THE VISOR SLIDES ON MY FINGERS WERE BURNED AND BLISTERED.BECAUSE IT WAS SO HOT. THE CABIN LIGHTS FLICKER AND THE HEADLIGHTS DO AS WELL. THE CEILING AREA BY THE VISOR BECOMES VERY HOT TO THE TOUCH. WHEN THE CAR IS OFF, IT BEGINS TO COOL. I THINK THIS HAS BEEN COMING ON FOR A WHILE BECAUSE OF THE FLICKERING, BUT I HAD NO IDEA THAT IT MIGHT ALL BE RELATED. BY THE WAY, I HAD MY CAR LESS THAN 9 MONTHS WHEN THE BATTERY DIED. ODD FOR A 2014 VEHICLE.

• 10/31/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  I RECENTLY BOUGHT A 2014 CHEVY CAPTIVA LTZ. UPON DRIVING IT OFF OF THE LOT AND PARKING, I TRIED TO USE THE BUTTON FOR THE BACK WINDSHIELD WASHER TO WASH THE WINDSHIELD AND THE WIPER WOULD COME ON BUT NO WATER CAME OUT. I DONE THIS REPEATEDLY THINKING MAYBE IT JUST TOOK SOME TIME TO GET BACK THERE, WHEN I STARTED HEARING WATER RUNNING AND STOPPED PRESSING THE BUTTON IMMEDIATELY. IMMEDIATELY FOLLOWING THAT, I STARTED TO SMELL SOMETHING BURNING AND THE SPEAKERS STARTED MAKING A POPPING SOUND. THE WASHER FLUID WAS LEAKING INSIDE THE REAR PANELING AND SOAKING SEVERAL ELECTRICAL CONNECTIONS. THIS IS A MAJOR FIRE HAZARD AS THERE IS A LOT OF INSTRUMENT WIRING ON THAT SIDE.

• 10/27/2014· STEERING,SERVICE BRAKES,ENGINE

  RENTED THE CAPTIVA FROM ENTERPRISE AT JACKSONVILLE, FL, AIRPORT. ENGINE HAD CLATTERED A BIT AT SLOW SPEEDS BUT NOT ON HIGHWAY. ON THIRD AND LAST DAY WE WERE DRIVING AWAY AFTER A TRAFFIC LIGHT HAD TURNED GREEN AND THE ENGINE JUST STOPPED WORKING. THE CAR TURNED OFF. I PUT ON THE HAZARD LIGHTS AND TURNED INTO RIGHT LANE, THEN INTO A PARKING LOT THAT LUCKILY HAPPENED TO BE NEXT TO IT. ALL THE CARS AROUND US WERE MOVING SLOWLY - AGAIN, LUCKILY - BECAUSE THEY HAD BEEN STOPPED AT THE TRAFFIC LIGHT. I LOST THE POWER IN STEERING AND ALSO THE BRAKES. I DID NOT KNOCK AGAINST THE KEYS IN THE IGNITION AND I COULD THINK OF NOTHING UNUSUAL THAT HAPPENED BEFORE THE ENGINE JUST FAILED. *TR

• 10/19/2020· ENGINE

  2014 CHEVROLET CAPTIVA SPORT LT MANIFOLD CRACKED CAUSING LEAK AND FUMES GOING INSIDE THE CAR. DOING RESEARCH I FOUND ARTICLE ABOUT THE CHEVROLET EQUINOX HAVING SAME ISSUE AND IT HAS A RECALL.

• 10/16/2018· STEERING

  WHILE GOING AT A LOW SPEED SLOWED DOWN TO MAKE RIGHT TURN IN A BUSINESS DRIVEWAY AND MY STEERING LOCKED UP COULD NOT TURN STEERING WHEEL. I TURNED IGNITION CAR STARTS, BUT STILL UNABLE TO TURN.

• 10/16/2018· STEERING

  MY CAR WAS IN MOTION AND AS I EASED OFF THE GAS TO SLOW DOWN TO MAKE A RIGHT TURN INTO A BUSINESS DRIVEWAY I HAD NO CONTROL OF THE STEERING LOCKED UP AND CAR SHUT DOWN. I TURNED IGNITION IT STARTS BUT WHEN I PUT IN DRIVE STEERING WAS HARD. HAD TO HAVE TOWED.

• 10/13/2020· ENGINE

  MY VEHICLE WOULDN'T START, THOUGHT IT WAS THE BATTERY, WOULDN'T TAKE A JUMP, HAD TOWED TO MECHANIC, TOLD TIMING CHAIN BROKE, NEED A NEW, USED OR REBUILT ENGINE. IT ONLY HAS 84000 MILES ON IT, OIL CHANGES DONE REGULARLY, READ OTHER COMPLAINTS, SEEM VERY SIMULAR

• 10/10/2020· ELECTRONIC STABILITY CONTROL (ESC)

  I HAVE BEEN COMPLAINING ABOUT SAFETY ISSUES WITH MY CAR FOR OVER A YEAR; SINCE 71K MILES. OVER THE PAST 30 DAYS, I HAVE TAKEN MY CAPTIVA IN FOR THE SAME ISSUES, CHIMES, AND DASHBOARD LIGHT UP DUE TO TRACTION CONTROL / STABILITRAK ISSUES. I'M TOLD THERE'S NOTHING WRONG WITH THE VEHICLE; YET, I'M OUT WITH MY GRANDDAUGHTERS AND THE DASHBOARD IS CONTINUOUSLY CHIMING AND SHOWING THE SAME ISSUES (STABILITRAK AND TRACTION CONTROL). I AM REQUESTING A REAL CHEVROLET TECHNICIAN TO LOOK AT MY VEHICLE. I'M SCHEDULED TO TAKE IT BACK THIS COMING WEEK. MILES ARE AROUND 80,654. I HAVE NOT HAD A PROBLEM WITH THIS CAR FOR FOUR YEARS AND NOW I'M NOT COMFORTABLE DRIVING IT. LAST WEEK THEY SAY A TECHNICIAN LOOKED AT IT, BUT THE DASHBOARD DIDN'T LIGHT UP. MY CAR HAS SAT AT THE DEALERSHIP FOR NINE DAYS OVER THE PAST TWO WEEKS AND THE ISSUE IS UNRESOLVED. I AM APPEALING TO GM / CHEVROLET FOR HELP. I LOVE MY SUV AND HOPE TO GET AT LEAST 100K MILES OUT OF HER. THANK YOU!

• 10/10/2017· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS AND HAD THE DOORS HAD TO BE MANUALLY LOCKED AND UNLOCKED. THE KEY FOB WAS STUCK IN THE IGNITION. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER FLASHED AND THE VEHICLE STALLED AND RESTARTED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JACK SCHMITT CHEVROLET, 127 REGENCY PARK, OFALLON, IL 62269), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 8-3424683927. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 62,200.

• 10/03/2021· ELECTRICAL SYSTEM

  Key gets stuck in ignition. Lose all power WHILE DRIVING or parked! Requires a jiggle on the battery cable to restore power. Radio loses power randomly while driving. a/c shuts off. This has been happening since we bought the car in June 2021.

• 10/03/2018· AIR BAGSCrash

  AIR BAGS DID NOT DEPLOY. IN MOTION. TURNING. CITY STREET. THE WHOLE FRONT AND FRONT BUMPER DESTROYED.

• 10/01/2018· STEERING

  TAKATA INFLATORS MY CHEVROLET CAPTIVA 2014 HAS A POWER STEERING MALFUNCTIONED I WAS PARKED WITH THE MOTHER RUNNING AIR CONDITION ON THEN THE AIR CONDITION GET WARM WHEN I STARTED TO DRIVE THE STEERING WAS VERY HARD TO DO

• 09/28/2017· ENGINE

  IN MOTION AT APPROX. 35MPH THE ENGINE DIED. WAS ON A PUBLIC HIGHWAY GOING STRAIGHT.

• 09/28/2016· UNKNOWN OR OTHER

  WE BOUGHT THE 2014 CAPATIVA AND DROVE IT FOR ABOUT A MONTH. WHEN YOU WOULD BACK UP IT WOULD MAKE A GRINDING NOISE. THEN IN A FEW DAYS YOU COULDN'T HARDLY HOLD IT IN THE ROAD LIKE YOU HAD A TIRE COMING OFF. WE WERE ON THE HIGHWAY AND IF YOU GOT OVER 50 MILES A HOUR TOOK BOTH HANDS TO HOLD IT IN THE ROAD. IF YOU GOT UNDER 50 AND STAYED YOU COULD HOLD IT IN THE ROAD. TOOK IT TO THE DEALER AND THEY CHECKED IT OUT AND FOUND BOTH ROATERS IN FRONT WAS WORPED AND HAD BEEN PUT ON THAT WAY FROM FACTORY. THE WOULD NOT DO ANYTHING ABOUT IT AND THE CAR WAS STILL UNDER WARENTERY. I HAD TO GO BUY BOTH FRONT ROATERS AND PAY FOR HAVING THEM REPLACED. THE MACHINACE TOLD US IF WE HADN'T OF WENT AHEAD AND CHANGED THEM WHEN WE DID THEY COULD OF LOCKED UP OR THE WHOLE WHEEL AND ALL CAME OF GOING DOWN THE ROAD. THIS COULD OF CAUSE A BAD WREACK . THE CAR ONLY HAD 3600 MILES ON IT WHEN IT STARTED MAKING THE NOISE WERE WE COULD HEAR IT. MY POINT IS IF YOU BUY SOMETHING AND IT IS STILL UNDER WARENATY THEY SHOULD OF FIXED THIS PROBLEM AND PAID FOR IT NOT ME.IT COAST US 400.00 FOR ROATORS AND THEN ANOTHER 350.00 FOR THE LABOR NOT COUNTING THE 500.00 FOR THE TIRES THAT IT HAD WORE IN PLACES THAT WAS NOT FIT TO HAVE ON THE CAR. THEY COULD OF BLOWED OUT OR ANYTHING AND CAUSED US TO WREACK. THIS DEALER DIDN'T EVEN ACT LIKE THEY WERE CONCORENED ABOUT IT AT ALL. I HAVE TALKED TO 10 OR 12 PEOPLE THAT OWNS A CAPATIVA 2014 AND THEY HAVE HAD TO DO SAME THING. I THING THE COMPANY SHOULD CHECK IN TO THIS AND PAY THE OWNERS OF THESE VECHIELS THE MONEY THEY ARE OUR FOR BUYING A SUV THAT HAS THIS PROBLEM AND THEY WOULD NOT STAND UP TO THE WAREANTEY LIKE THEY ARE SUPPOSE TO. I LOVE CHEVYS BUT IF THEY NOT GOING TO STAND BEHIND THEIR VEHICLES WHEN YOU HAVE A PROBLEM I GUESS I WILL HAVE TO START DRIVING A FORD.

• 09/27/2024· STRUCTURE,SERVICE BRAKES,ENGINE

  I was sold this vehicle, and was not notified it was a salvaged car, or the fact that it had been in 2 accidents .

• 09/24/2018· STEERING,ENGINE

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. AFTER RESTARTING THE VEHICLE, THE STEERING OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PETE MOORE CHEVROLET, 106 N. NEW WARRINGTON RD, PENSACOLA, FL) WHERE IT WAS DIAGNOSED THAT THE INTERIOR AND EXTERIOR CAMSHAFT AND THE POWER STEERING GEAR WERE FAULTY AND NEEDED TO BE REPLACED. ALSO, THE POWER STEERING FLUID LEAKED OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,022.

• 09/22/2020· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I HAVE A 2014 C. CAPTIVA AT 79K MILES, ONE SUNDAY ON MY WAY TO CHURCH, DRIVING ON THE HIGHWAY, I HEARD A POP AND THE CAR SHIFTED RIGHT AND SLOWED DOWN, I GET TO CHURCH AND THE SERPENTINE BELT CAME OFF, PUMP WAS LEAKING OIL ELECTRICAL SYSTEM SHUT DOWN. OVER $1200 IN REPAIR COST. A FEW MONTHS LATER P0430 ERROR CODE - CATALYTIC CONVERTER REPLACED, NEW BRAKES FRONT AND BACK. CAR HAS NOT BEEN RIGHT SINCE. PAST 4 MONTHS TRACTION CONTROL ISSUES. IF I HOLD MY FOOT ON BRAKE AT STOP SIGN, ALARM GOES OFF DASHBOARD LIGHTS UP: TRACTION CONTROL, ENGINE LIGHT AND STABILITRAK. THREE DIFFERENT MECHANICS LOOKED AT MY VEHICLE TO NO AVAIL. I TOOK IT TO MY CHEVY DEALER AND YESTERDAY WAS ADVISED MY CAR IS FINE DRIVE IT FOR 150 MILES. I GO OUT THIS MORNING AT 5:00 AM AND WHILE AT TRAFFIC LIGHT, (1.5 MILES) ALL LIGHTS BACK ON. WHATEVER THE ISSUE, CHEVY NEEDS TO THOROUGHLY CHECK TO SEE WHAT'S CAUSING THE ISSUE, THE WEATHER IS CHANGING. I'M JUST OVER 80K MILES AND I BELIEVE MY CAR HAS BEEN THROUGH THE EXTREME AND HAS YET TO BE BROKEN IN. ALL THESE OCCURENCES HAPPEND WITHIN 12 MONTHS. I LOVE THIS CAR AND HOPEFULLY CHEVY CAN GET TO THE ROOT OF MY ISSUES AS THEY ARE DIRECTLY RELATED TO THE ENGINE. 79K MILES MY CAR WENT TO A CHEVY DEALER WITH COMPLAINTS OF ENGINE . 80,547 MILES BACK IN FOR ENGINE REPAIRS. DIAGNOSIS 15 LOSS OF COMMUNICATION CODES AND LOW BATTERY VOLTAGE.

• 09/21/2017· VISIBILITY

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED OUTWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, OPENED A CASE, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

• 09/14/2018· SUSPENSION,STRUCTURE,WHEELSCrash

  I WAS INVOLVED IN A COLLISION & WAS HIT HARD FRONT PASSENGER & SIDE PASSENGER. WAS T BONED AT BUSY INTERSECTION. I WAS DRIVING DOWN A BUSY CITY STREET. MY UPPER BODY/STERNUM/UPPER ABDOMEN HIT THE STEERING WHEEL FULL FORCE, MY AIRBAG DID NOT DEPLOY & SEATBELT DID NOT LOCK DOWN IN PLACE IMMEDIATELY LIKE IT SHOULD HAVE. WENT BY AMBULANCE TO HOSPITAL WITH STERNAL, RIBS, & SPINAL INJURIES. I WANT TO KNOW WHY AIRBAG DID NOT DEPLOY TO PROTECT ME & WHY SEATBELT DID NOT LOCK DOWN QUICKLY ENOUGH SO I WOULD NOT HIT STEERING WHEEL.

• 09/09/2020· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  THE CAR WILL GO COMPLETELY DEAD WITH 0 POWER AND THE KEY WILL NOT COME OUT OF THE IGNITION. OPEN THE HOOD AND POUND ON A FUSE BOX AND IT WILL START. IT IS DONE THIS ONE IS STATIONARY AND WHEN YOU'RE PULLING ON TO THE HIGHWAY OR OUT OF YOUR DRIVEWAY AND IT WILL KILL ITSELF

• 09/08/2020· ENGINE

  CAR DID NOT EVEN HAVE 125K MILES ON IT AND IT STARTED KNOCKING. TOOK IT INTO MY LOCAL SHOP AND THEY SAID THAT THE RODS WERE KNOCKING AND THAT THE ENGINE WAS GOING. ENDED UP PUTTING IN A BRAND NEW CRATE MOTOR. I REMEMEBER A TIME WHEN CHEVY'S WOULD LAST FOR UP TO 200K MILES. I AM VERY DISAPPOINTED THAT I HAD TO SPEND ALL THAT MONEY ON A NEW MOTOR.

• 09/07/2023· ENGINE

  My car consistently burned through oil despite getting regular oil changes and checks. The oil burned through before I was aware and the car now needs a new engine that will cost more than it’s worth

• 09/06/2018· POWER TRAIN

  KEY GETS STUCK, WILL ONLY TURN BACKWARDS TO THE ACC AND WILL NOT COME OUT. THIS HAPPENS WHEN PARKING THE CAR AND TURNING IT OFF. YOU HAVE TO PRAY WHEN PARKING THE CAR.

• 09/05/2017· UNKNOWN OR OTHER

  IGNITION, WHEN DRIVING AND AFTER PARKING COULD NOT REMOVE THE KEY. NO MATTER WHAT I WAS TRYING TO DO COULD NOT REMOVE THE KEY, HAD TO DRIVE OFF AGAIN MANY TIMES AND STOP AND TRY REMOVE THE KEY. AFTER A WHILE AND THIS BEING A MAJOR SAFETY HAZARD I TURNED OVER TO HAVE IT FIXED AT SCOTT AUTO REPAIR. COST ME $689.90 AND EXPECT TO BE REFUND BY THE MANUFACTURER AS THIS IS A DEFECT SINCE HAVE ONLY 19662 MILES ON THE SPEED METER OF THE CAR

• 09/01/2020· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT IN ORDER FOR THE VEHICLE TO BE STARTED, HE WOULD MOVE THE SEAT BACKWARD AND FORWARD BY TOUCHING THE ELECTRIC SEAT SWITCH THEN THE VEHICLE WOULD START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO A CHEVROLET DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

• 08/30/2017· AIR BAGSCrash

  HEAD-ON COLLISION. OVER $13,000 IN PROPERTY DAMAGE. CAR DEEMED A TOTAL LOSS. AIR BAGS FAILED TO DEPLOY. DRIVER INJURED. FILED PERSONAL INJURY CLAIM AGAINST AT-FAULT DRIVER. INCURRED $39,087.48 IN MEDICAL BILLS OVER 7 MONTH TREATMENT PERIOD.

• 08/29/2017· STEERING,ELECTRICAL SYSTEM

  KEY GETS STUCK IN THE IGNITION. IT'S NOT READING THAT IT'S IN PARK. FROM WHAT I'VE BEEN READING ONLINE, IT'S A COMMON PROBLEM WITH THIS MODEL. WIRING HAS A SHORT SOMEWHERE. I'VE HAD TO CHANGE MY BREAK LIGHTS 3 TIMES AND HAD TO CHANGE MY HEAD LIGHTS 7 TIMES SINCE THE 2 YEARS I'VE HAD IT. WITH AS BEING A NEWER VEHICLE, I SHOULDN'T HAVE THIS MANY PROBLEMS.

• 08/28/2020· ENGINE

  CAR HAS NEVER MISSED AN OIL CHANGE, ACTUALLY SOMETIMES I GO BEFORE THE RECOMMENDED TIME. ALL OF SUDDEN THE TIMING BELT BREAKS BECAUSE THERE IS NO OIL IN THE CAR. THE OIL WAS NOT EVEN DUE TO BE CHANGED, NO LEAKS AND NO SMELLS. CHEVY SHOULD BE ASHAMED OF THEMSELVES. ACCORDING TO GOOGLE THIS IS A COMMON PROBLEM THAT HAPPENS TO THESE CARS AT OR AROUND 90K MILES. I GUESS I WAS LUCKY THAT I DID GET OIL CHANGES SO OFTEN, I MADE IT A LITTLE LONGER. THIS IS THE REASON THAT TOYOTA AND HONDA ARE DOING SO WELL. THEY MAKE QUALITY CARS AND ALTHOUGH EVERYONE SAYS SUPPORT US BASED COMPANIES, THINGS LIKE THIS MAKE IT HARD.

• 08/21/2018· ELECTRICAL SYSTEM

  I AM NOT ALWAYS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE VEHICLE IS IN PARK. THE PROBLEM BEGAN AT ABOUT 36.000 MILES. THERE IS NO CONSISTENCY OR PATTERN OF BEHAVIOR FOR THIS PROBLEM. I CAN GO FOR DAYS WITHOUT A PROBLEM THEN IT WILL HAPPEN ABOUT EVERY OTHER TIME I DRIVE THE CAR. UP TO THIS POINT I HAVE BEEN ABLE TO RESTART THE CAR, PUT IT IN REVERSE, PULL FORWARD AND JAM THE TRANSMISSION INTO PARK. 2 TO 4 TRIES LATER I CAN REMOVE THE KEY. ON MY FIRST COMPLAIN AT THE DEALER, I WAS TOLD THAT I WAS NOT PUSHING THE KEY IN BEFORE ATTEMPTING TO REMOVE IT. I DID SOME RESEARCH AND COMPLAINED A 2ND TIME. NOW THE DEALER IS PAYING ATTENTION. I NOTICE MOST OF THE COMPLAINTS FOR THIS MODEL ARE FOR THE SAME ISSUES AS I AM DESCRIBING HERE. GM HAS PAID FOR THE REPAIR OF THIS PROBLEM FOR OTHER MODALS. THUS FAR, I SEE NO SUCH RESPONSE FOR THE CAPTIVA!

• 08/21/2018· UNKNOWN OR OTHER

  CAN'T SHUT OFF CAR KEY ONLY GOES TO ACC CAN I REMOVE KEY FROM IGNITION

• 08/18/2023· ELECTRICAL SYSTEM,INTERIOR LIGHTINGFire

  The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred.  When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall.  The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.