2014 BMW X5 XDRIVE35D

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2024· FUEL/PROPULSION SYSTEM

  Almost caused a major accident when High Pressure Fuel Pump failed unexpectedly while driving. Good thing my family was not in car when this happened. This is completely unacceptable and should be recalled on this vehicle just like many others of this model. I have included picture of metal shavings in fuel system from high pressure fuel pump failure.

• 12/28/2022· POWER TRAIN

  The contact owns a 2014 BMW X5. The contact stated while driving 60 MPH, the vehicle made an abnormal sound. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle but could not find any failure. However, as the contact continued driving, he heard an abnormal banging sound coming from underneath the vehicle. The vehicle became unstable, almost causing the contact to lose control of the steering wheel. The contact stated that he could also hear the driveshaft hitting against other components. The contact stated that metal pieces were propelled from the vehicle and cracked the windshield of another vehicle. The contact was able to pull to the side of the road with the assistance of other drivers who stopped to give assistance. There were no injuries sustained. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed that the universal joint at the end of the driveshaft had sheared off, causing the front of the driveshaft to detach. The driveshaft struck and damaged the transmission and caused some engine damage also. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V138000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

• 12/24/2023· POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  Drive train malfunction came on and veh started to act very different like check engine lights and a lack of power !!! had it sent back to the dealer they switch #4 coil pack to # 5 and the code cleared . Then about 1500 miles later the same thing happen ,so I changed plugs& wires and still the same thing happen again so then I received a P0100 code and P0172 so I changed the pcv and both Mas sensors plus the turbo filters !!!!! still no change ?????

• 12/21/2013· STEERING,ELECTRICAL SYSTEM

  I HAVE LEASED BRAND NEW 2014 BMW X5 ON 12/09/2013. SUDDENLY AFTER 2 DAYS, IT HAS BROKEN. HEATED STEERING FUNCTION STOPPED WORKING. SERVICE DEPARTMENT OF MY SELLING DEALER KEPT THE VEHICLE OVERNIGHT AND FOUND OUT SOMETHING IS BROKEN AND THE BROKEN PART HAS TO BE REPLACED. THEY SAID IT WOULD BE GOING TO TAKE AT LEAST END OF JANUARY 2014(THIS IS WHAT THEY TOLD VERBALLY). NEITHER SERVICE DEPARTMENT OF THE SELLING DEALER NOR THE MANUFACTURER, GUARANTEE WHEN IT CAN FIX AND REFUSED TO PROVIDE DOCUMENT EVIDENCE ON THAT. RIGHT NOW 2014 BMW X5S ARE ON THE ROAD WITHOUT HAVING THE REPLACEMENT PARTS TO FIX IN CASE OF ISSUES. IN MY CASE IT IS HEATED STEERING WHEEL, BUT I'M NOT SURE THE ELECTRONICS OF THIS VEHICLE SINCE IT HAS BROKEN SO NEW AND IT IS TAKING LONGER TIME TO FIX WHICH NOBODY KNOWS WHEN. WHAT I BELIEVE IS MANUFACTURERS SHOULD NOT RELEASE THEIR VEHICLES, UNLESS THEY HAVE FULL CONTROL ON THEIR PRODUCTION LINES. ALSO I ASK DOCUMENT EVIDENCE FROM MANUFACTURER AND SELLING DEALERS SERVICE DEPARTMENT, BY CONFIRMING THAT THIS VEHICLE IS SAFE TO DRIVE. THEY ARE REFUSING TO PROVIDE SUCH DOCUMENT. I REALLY DOUBT THAT 2014 BMW X5S ARE STILL GOOD ENOUGH TO HIT THE ROAD. BTW, THE VEHICLE IS STILL ON TEMPORARY TAGS. SINCE THE VEHICLE WAS SO NEW WHEN IT BROKE AND THE TIME IT IS GOING TO FIX IT IS A UNCERTAIN, I FEEL REALLY UNSAFE ON THIS VEHICLES APPRECIATE IF YOU COULD INVESTIGATE THIS. THANK YOU. *TR

• 12/17/2014· STRUCTURE

  DOORS OPENED (ON MULTIPLE OCCASIONS) BY THEMSELVES, WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE HAS SOFT CLOSE AUTOMATIC DOORS; YET DRIVER'S DOOR AS WELL AS REAR PASSENGER DOORS OPENED WHILE DRIVING. THE DEALER - BMW NORTH SCOTTSDALE- CLAIMED TO HAVE REPAIRED IT (BASED ON BMW SERVICE BULLETIN), YET IT OCCURRED AGAIN WITHIN A FEW DAYS. EVENTUALLY BMW NORTH AMERICA BOUGHT THE VEHICLE BACK, BUT DID NOT RESPOND TO MY LETTER REGARDING THE DEFECT. *TR

• 12/14/2023· ENGINE

  Intake Manifold is melted and leaking same year the EGR was replaced from recall.

• 12/14/2020· UNKNOWN OR OTHER

  MY CAR WAS PARKED IN FRONT OF MY HOME AND THE NEXT MORNING AFTER A HEAVY RAINSTORM, BOTH THE FRONT DRIVER AND FRONT PASSENGER FOOT WELL WERE FILLED WITH WATER. THIS IS A BIG ISSUE SINCE THE CARPET IS WET AND A RIPE BREADING GROUND FOR MOULD. THIS ISSUE IS CONCERNING SINCE I WOULD EXPECT A BMW VEHICLE TO HAVE NO OPPORTUNITY FOR LEAKING WATER FROM THE OUTSIDE.

• 12/13/2019· UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPER

  BMW X5 CONTINUED FLOODING PANORAMIC SUNROOF LEAKS MANUFACTURING DEFECT. FLOODING INTERIOR. THE MOISTER MAKE THE X5 DANGEROUS TO DRIVE ( FLOOR DRIVERS SIDE OVER ONE PINT OF WATER, DRIVING ABILITY IMPACTED, BRAKES, NO VISIBILITY DUE TO SEVERE CONDENSATION ON WINDSHIELD, ELECTRICAL COMPONENTS DAMAGED. BMW OF NORTH AMERICA IS AWARE OF THIS NATIONWIDE PROBLEM. THIS X5 BMW X5 EXTENDED COVERAGE +FEB 15, 2020, CERTIFIED +2. MAINTENANCE PLAN FEB 15, 2020 + CPO PLAN COVERS DEFECTS OF MATERIALS UNTIL 2021 AND OR 100K MILES ON BOTH INCIDENTS OF WATER DAMAGE THE VEHICLE WAS PARKED ON A RESIDENTIAL STREET.

• 12/12/2024· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  High Pressure fuel pump failure

• 12/01/2023· FUEL SYSTEM, DIESEL

  The contact owns a 2014 BMW X5. The contact stated while driving approximately 55 MPH, the vehicle started shaking violently and vibrated abnormally. The message "Power Train Malfunction" was displayed. The vehicle was later towed to the local dealer who diagnosed that the high-pressure fuel pump had failed, and metal shavings were discovered inside the fuel system and the engine. The contact was advised that the engine and fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 111,000.

• 11/30/2023· STRUCTURE,LATCHES/LOCKS/LINKAGES

  Sometime the rear soft closed door ajar with child safety locks engaged while in motion. Child safety locks used because have small children in the back seats. The children safety are at risk when the door ajar while turning. Had to pull over to re-closed the door because the door ajar warning light and sound is on. The dealership had inspect the issue and said there is a service bulletin on the locks.

• 11/21/2017· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)Fire

  ON OCTOBER 18, 2017 AT APPROXIMATELY 7:50PM, MY 2014 BMW X5 SPONTANEOUSLY IGNITED IN MY GARAGE - THE FIRE FROM THE EXPLOSION DESTROYED ALL CONTENTS IN MY GARAGE, INCLUDING A SECOND CAR AND THE FIRE AND SMOKE DAMAGE DESTROYED THE HOUSE AND MOST OF THE CONTENTS. THE VEHICLE WAS TURNED OFF AND PARKED IN MY GARAGE; THE GARAGE WAS CLOSED. I PARKED THE CAR IN MY GARAGE AT 7:30PM AND THE EXPLOSION HAPPENED AROUND 7:50PM. THE CAR WAS IN PERFECT CONDITION, I HAD JUST PURCHASED IT ON JUNE 27, 2017, IT WAS CERTIFIED WITH 16,000 MILES ON IT AND I ONLY PUT 5000 MILES ON IT WITHIN THAT 3.5 MONTH TIME PERIOD. THERE WERE NO SIGNAL OR WARNING INDICATORS ON, EVER; IT WASN'T EVEN DUE FOR AN OIL CHANGE. THE CAR DROVE FINE THAT DAY AND NOTHING WAS AMISS. THE FIRE INVESTIGATORS ARE FAIRLY CERTAIN THE ABS CONTROL UNIT (A PART MANUFACTURED BY BOSCH) WAS FAULTY AND SHORTED, THUS CAUSING THE FIRE. THE INVESTIGATOR SAID THIS IS THE 150TH CASE HE'S SEEN OF THIS SPECIFIC CONTROL UNIT STARTING A FIRE. I WAS IN THE SHOWER DURING THE EXPLOSION, MY TWO AUTISTIC CHILDREN, AGES 7 AND 10, WERE SLEEPING. (MY HUSBAND WAS NOT HOME AT THE TIME). THANKFULLY I WAS ABLE TO ESCAPE WITH MY CHILDREN UNHARMED. THE WHOLE EXPERIENCE HAS BEEN INCREDIBLY TRAUMATIC FOR MY TWO CHILDREN, BOTH OF WHOM HAVE SEVERE AUTISM. WE MOVED INTO A NEW HOME, BUT MOST OF OUR BELONGINGS HAVE BEEN DESTROYED AND WE ARE LITERALLY STARTING FROM SCRATCH. HERE ARE SOME LINKS TO THE NEWS REPORTS: HTTP://WWW.CBS8.COM/STORY/36634964/FAMILY-ESCAPES-HOUSE-FIRE-IN-CARMEL-VALLEY HTTPS://WWW.NBCSANDIEGO.COM/NEWS/LOCAL/HOUSE-FIRE-IN-CARMEL-VALLEY-451540633.HTML I WILL ALSO ATTACHED PHOTOS AND THE FIRE REPORT. THANK YOU

• 11/17/2016· AIR BAGS

  TAKATA RECALL.... I RECEIVED NOTIFICATION FROM BMW OF THE SAFETY RECALL AND "FINAL REMEDY AVAILABLE" I CALLED STEVENS CREEK BMW TO SCHEDULE AN APPOINTMENT AND WAS ADVISED THAT IT WILL TAKE ABOUT 1 MONTH FOR THEM TO GET THE PART. WITH A RECALL INVOLVING SERIOUS INJURY OR DEATH I FEEL THAT 1 MONTH IS FAR TOO LONG TO EXPECT OWNERS NOT TO BE ABLE TO SAFELY DRIVE THEIR VEHICLE.

• 11/13/2024· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  The contact owns a 2014 BMW X5. The contact stated while driving approximately 15 MPH, the contact discovered that there was water leaking from underneath the vehicle. No warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The vehicle was towed to a dealer where it was diagnosed that the water pump had leaked onto the battery and the water pump, and the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,878.

• 11/10/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V683000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/15/17*LJ

• 11/07/2018· UNKNOWN OR OTHER

  SUNROOF EXPLODED WHILE DRIVING AT 60 MPH

• 11/03/2023· FUEL SYSTEM, DIESEL,ENGINE

  The contact owns a 2014 BMW X5. The contact stated while driving 5 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty high-pressure fuel pump which caused the timing chain to freeze. The manufacturer was made aware of the failure and advised the contact to reach out to the dealer for assistance. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The failure mileage was approximately 176,000.

• 11/03/2014· STRUCTURE

  DOORS OPEN BY THEMSELVES, WHEN LOCKED, WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS. THIS HAS BEEN HAPPENING FOR NO APPARENT REASON. (THIS VEHICLE HAS SOFT-CLOSE DOORS, COMFORT ACCESS OPTION) FIRST INCIDENT WAS ON 6 SEPT. 2014 AT 6:35 AM. I MADE A RIGHT TURN AND BEGAN TO MERGE ONTO A DARK HIGHWAY AND WAS STARTLED WHEN THE LIGHTS TURNED ON INSIDE THE CABIN, A WARNING LIGHT/DOOR OPEN INDICATOR ILLUMINATED IN THE DASH AND I HEARD AIR RUSHING THROUGH MY DRIVER'S DOOR. IT HAD POPPED OPEN AND WAS AJAR AND THE DOOR LOCK WAS STILL DOWN. I WAS DRIVING ABOUT 35-40 MPH BEGINNING THE ACCELERATION TO THE SPEED LIMIT OF 55. (IT WAS EARLY MORNING, DARK, AND TO SUDDENLY HAVE THE LIGHTS COME ON AND WARNING INDICATORS ILLUMINATE WAS VERY SCARY) I WASN'T ABLE TO SAFELY PULL OVER DUE TO OTHER CARS AROUND ME AND I COULDN'T PULL THE DOOR COMPLETELY CLOSED BY PULLING ON IT. I HAD TO HOLD THE DOOR WITH MY HAND UNTIL THERE WERE NO OTHER CARS AROUND. THEN, WHILE DRIVING, I HAD TO OPEN THE DOOR QUICKLY AND SLAM IT SHUT. I WASN'T ABLE TO KEEP THE VEHICLE COMPLETELY STEADY IN THE LANE WHEN DOING SO. THIS COULD EASILY HAVE CAUSED A CRASH. I WAS POSITIVE THE DOOR WAS CLOSED COMPLETELY WHEN I LEFT THE HOUSE, SOFT CLOSE DOORS ALWAYS CLOSE COMPLETELY, NO DOOR OPEN INDICATORS WERE LIT, AND MY VEHICLE WON'T LET YOU DRIVE AWAY IF A DOOR IS OPEN. I WAS ON THE ROAD ABOUT 30-40 MINUTES OR SO WHEN THE INCIDENT OCCURRED. THE EXACT THING HAPPENED AGAIN, 2 WEEKS LATER, WHEN I MADE A LEFT TURN INTO THE DRIVEWAY WHERE I WORK, TURNED RIGHT AND PULLED INTO A PARKING SPACE. WHILE I WAS PULLING IN, THE PASSENGER FRONT DOOR POPPED OPEN EXACTLY LIKE THE FIRST INCIDENT. WE BROUGHT IT INTO BMW ON 7 OCT., THERE IS TSB WITH THE "FIX", THEY HAD OUR CAR FOR 5 DAYS. REPLACED BOWDEN CABLES AND PUT IN A MODIFIED PART. ON 2 NOVEMBER IT HAPPENED AGAIN TO THE LEFT REAR DOOR. I TOOK PICTURES AND A VIDEO. IT'S GOING BACK TO BMW 4 NOV. *TR

• 10/28/2019· ENGINE

  TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE). AFTER CONTACTING GEBHARDT BMW (4740 VALMONT RD, BOULDER, CO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 10/20/2014· ELECTRICAL SYSTEM

  I HAVE THE "COMFORT ACCESS" OPTION (SOFT CLOSE DOORS) AND LIKE MANY OTHER PEOPLE, MY DOORS WILL OPEN ON THEIR OWN SOMETIMES. DRIVING DOWN THE ROAD DOING 40 AND SUDDENLY ONE OF THE DOORS WILL POP OPEN AND THE DASHBOARD LIGHT WILL COME ON. *TR

• 10/17/2023· POWER TRAIN,ENGINE

  The contact owns a 2014 BMW X5. The contact stated that while driving at various speeds, the contact heard an abnormal sound, and the vehicle hesitated to accelerate, causing the vehicle to jerk. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty driveshaft. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 65,465.

• 10/12/2020· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  2014 BMW X5 XDRIVE. AS I AM ENTERING A PARKING SPOT, MOVING FORWARD, I STEPPED ON THE BRAKE TO STOP MY CAR, AND INSTEAD OF DOING THAT, THE ENGINE REVVED UP AND ACCELERATED QUICKLY. TRIED TO CLICK PARKING BUT THE CAR HARD STOPPED BECAUSE IT HIT THE ROCK IN THAT AREA IN FRONT OF ME. ABLE TO PUT IT INTO PARKING AFTER IT HIT THE ROCK. FRONT RIGHT BUMPER DAMAGED PRETTY SEVERELY. FORTUNATELY NO ONE HURT BUT IF WE ROLLED PAST THE ROCK ALL 5 OF US WOULD HAVE BEEN DEAD AS THERE IS A VALLEY INFRONT OF US. SIMILAR THING HAPPENED 10 MONTHS BACK WHEN WE ARE AT A TRAFFIC SIGNAL ENGINE REVVED UP AND MOVED FORWARD. WHEN WE CALLED LOCAL DEALERSHIP THEY SAID NO RECALLS AT THAT TIME.

• 09/30/2022· FUEL SYSTEM, DIESEL

  The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 09/28/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2014 BMW X5. The contact stated while driving at 30-50 MPH, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to continue driving. Additionally, the contact stated that the vehicle failed to start. The contact was able to restart the vehicle after several attempts. The contact also stated that he smelled a strong oil, diesel and coolant odor inside the vehicle while driving. The contact stated that the failures reoccurred while driving at 30 MPH. The vehicle was taken to a nearby independent mechanic. The contact then noticed smoke coming out from underneath the hood. The contact later opened the hood and noticed that the engine components had melted. The independent mechanic referred the contact to the dealer. The vehicle was towed to the dealer where it was diagnosed that the fuel injectors had failed. The dealer diagnosed that the fuel injectors and intake manifolds needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

• 09/25/2023· FUEL SYSTEM, DIESEL

  The contact owns a 2014 BMW X5. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle stalled. The contact stated that his daughter saw the drivetrain failure warning light illuminated. The contact stated that his daughter was able to pull over. The contact stated that his daughter was unable to restart the vehicle. The contact had the vehicle towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and there were metal shavings in the fuel system. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer had been informed of the failure. The failure mileage was approximately 155,000.

• 09/24/2014· SERVICE BRAKES

  I WAS ON A TRAVELING ON MY VEHICLE AND AS I GOT IN AND OUT OF THE VEHICLE EARLIER THAT DAY IT BEGAN TO MOVE FORWARD BECAUSE THE GLUE THAT MAKES IT STICKY STICK TO THE CARPET FELL OFF A COUPLE OF WEEKS AGO. AS I WAS TRAVELING I TRIED TO BRAKE AND THE FLOOR MAT GOT CAUGHT UP BEHIND THE BRAKE AND THE FRONT OF THE GAS PEDAL. I HAD TO LOOK DOWN AND REACH TO PULL THE FLOOR MAT BACK TO WHERE IT IS SUPPOSED TO BE. I ALMOST HIT THE VEHICLE IN FRONT OF ME! *TR

• 09/21/2015· STRUCTUREFire

  TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE INTERIOR CAUGHT FIRE. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. NO FURTHER DETAILS WERE AVAILABLE FOR THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

• 09/21/2015· STRUCTUREFire

  TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. ONCE THE VEHICLE WAS PARKED IN THE DRIVEWAY, A FIRE OCCURRED AND BURNED THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 16,000.

• 09/18/2024· FUEL/PROPULSION SYSTEM

  High pressure fuel pump Failure

• 09/17/2023· ENGINEFire

  I purchased a 2014 BMW X5 on 8/31 Took possession of it 9/7 because the dealership needed to replace tires. On 9/15 while driving for about 3 minutes, the powertrain warning came on my screen and the truck began to shake. I turned around and parked in my driveway and turned the vehicle off. At which time smoke was visible from the engine area. As the smoke began to worsen, flames shot out and I called the fire department for help. I was only in possession of the vehicle for 8 days and the dealership told me that there’s nothing that they can do for me. I was within the 15 day of possession or 500 mile time window

• 09/14/2017· STRUCTURE

  AT 48,500 MILES I HAD A PASSENGER DOOR NOT CLOSED LIGHT COME ON. I HAVE THE OPTIONAL SOFT CLOSED DOORS. I MADE AN APPOINTMENT BUT WAS NOT ABLE TO GET IN RIGHT AWAY DUE TO SCHEDULING ISSUES AS THE NEAREST DEALER IS 60+ MILES AWAY. BY THE TIME I GOT THE CAR TO THE DEALER IT HAD 50,015 MILES. I WAS TOLD BY THE DEALER THAT BMW WAS VERY STRICT ABOUT THE MILEAGE WARRANTY AND WOULD NOT FIX IT DESPITE THE FACT I CALLED TO MAKE THE APPOINTMENT THE WEEK PRIOR "WHILE STILL BELOW 50,000 MILES". I WAS TOLD I SHOULD HAVE FLAT-BEDDED IT IN AND I WOULD HAVE STAYED BELOW 50000 MILES AND IT WOULD HAVE BEEN COVERED. THIS SEEMED A RIDICLOUS TO ME. THE ESTIMATED COST WITH DIAGNOSIS WAS $1,100 APROX. FOR WHAT APPEARED TO BE A DOOR LATCH SENSOR MALFUNCTION. AT 52, 500 MILES THE DRIVER DOOR IS NOW HAVING THE SAME PROBLEM AND IS AT THE DEALERSHIP. I KNOW BMW HAS HAD OTHER ISSUES WITH THEIR SOFT CLOSE DOORS AND WANT TO ADD MY ISSUES. MY VEHICLE IS A 2014 X5 35I XDRIVE. ORDER OF EVENTS, 5-17 48,500 APRX. FIRST ISSUE WITH PASSENGER DOOR (INTERMITTENT THEN CONTINOUS) SCHEDULED APPT 6-6-17 VEHICLE HAD 50015 MILES. 8-17 DRIVER SIDE DOOR LIGHT (INTERMITTENT AT FIRST THEN CONTINUOUS) IN DEALER 9 -10-17 FOR REPAIR. I DID CONTACT BMW ABOUT ISSUE AND THEY ARE LOOKING INTO OFFERING ME "GOODWILL" SERVICE!!

• 09/14/2014· VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY

  FLOOR MATS (FACTORY INSTALLED) HAVE AN ADHESIVE VELCRO ON THE UNDERSIDE TO ATTACH TO THE FLOOR OF THE VEHICLE. IN THE HEAT THE ADHESIVE HOLDING THE VELCRO BECOMES UNATTACHED ALLOWING THE FLOOR-MAT TO SHIFT FORWARD AND DEPRESS THE ACCELERATOR. *TR

• 09/08/2022· FUEL SYSTEM, DIESEL

  The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that there was a remedy available for the vehicle and repairs were made.

• 09/07/2014· VEHICLE SPEED CONTROL

  PEDESTRIAN (DAYTIME) WARNING AND AVOIDANCE SYSTEM ACTIVATED SPONTANEOUSLY ON AN EMPTY STREET - THERE WAS NO PEDESTRIAN IN SIGHT AND NO CAR IN FRONT OF ME. THE CAR AUTOMATICALLY SUDDENLY BRAKE VIOLENTLY AND A TRUCK RIGHT BEHIND ME ALMOST HIT ME. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS IT HAS POTENTIAL FOR A SERIOUS ACCIDENT IF THIS WERE TO HAPPEN AGAIN IN A MORE CROWDED STREET. IT IS DISCONCERTING TO DRIVE A CAR THAT MAY SUDDENLY BRAKE WITHOUT WARNING! *TR

• 09/06/2022· POWER TRAIN

  Front driveshaft broke at U-joint while driving Front driveshaft was showing signs of rust prior to the incident but unknown at the time that it was a more serious, known issue with the previous model. I believe this to be the exact same problem as the 2010-2013 BMW x5 E70 chassis (recall 17V-138). I saw the BMW service bulletin (unfortunately after the incident) which would have clearly shown me that my driveshaft was about to break. My vehicle is the next generation x5, 2014 4.4L with all wheel drive. It has the direct replacement driveshaft as the E70, but with the newer part number. I was driving, luckily at low speed, when the car started to vibrate (like a tire problem), then bang! clunk, clunk, clunk. The U-joint in my front driveshaft broke, smashed the transmission, exhaust and floor board causing the vehicle to be disabled. Transmission was cracked with a hole in the side of it. Cost to repair at BMW dealer exceeds $19K. BMW was unwilling to accept responsibility for the damages after working with their corporate team. They were not interested in reviewing the data as potentially part of the recall. I believe, based on what BMW knows about the previous recall and the pictures of my driveshaft a few months before it broke, this is a problem that BMW has not fixed on later models which will become more evident as they age. I suspect a possible culprit is the A/C drain line that is almost right over top of the driveshaft and likely lets cold water constantly land on the U-joint. (Design flaw) - that's my opinion. I will be happy to share any additional information to help prevent this from happening to other BMW owners. I would like to see this reviewed for consideration of an additional model range to be covered.

• 09/05/2024· FUEL/PROPULSION SYSTEM

  2014 BMW x5 xdrive35D equipped with a Bosch Cp4 (HPFP) High Pressure Fuel Pump that is known to implode., cause severe damage to my vehicles fuel system that is costing me thousands in repairs. My year make model and build year all fall under the recall but my vin is not on the recall list. BMW has no answers for me and just says nothing they can do. BOSCH CP4 HPFP failed and released metal shavings throughout all fuel lines, injec BMW had a recall for 12K vehicles but mine was not on the recall list and BMW cannot explain why given that my fuel pump exploded like so many other BOSCH CP4 . I believe BMW knew that these pumps were bad and did not notify all owners that had them in in their car.

• 09/02/2014· STRUCTURE

  THE DOORS ON MY BRAND NEW X5 OPEN SLIGHTLY AND BECOME AJAR WHILE DRIVING. WHEN THIS HAPPENS, THERE IS A 'THUNK' SOUND AND I CAN HEAR AIR NOISE DUE TO THE SMALL GAP. THIS HAPPENED ON 7/26/14 TO THE REAR PASSENGER SIDE DOOR. BMW NORTH AMERICA WORKED ON THE VEHICLE FOR SEVERAL DAYS REPLACING THE REAR DOOR LATCH MECHANISMS AND ADJUSTING THE TWO FRONT DOOR MECHANISMS. THE PROBLEM WAS NOT CORRECTED, ON 8/23/14 THE DRIVER'S DOOR ALSO BECAME AJAR WHILE I WAS DRIVING. WHEN IT HAPPENS IT IS SOMEWHAT STARTLING DUE TO THE SUDDEN 'THUNK', PARTICULARLY WHEN IT'S THE DRIVER'S DOOR. ON BOTH OCCASIONS, WHEN THE INCIDENT HAPPENS, THE DASHBOARD LIGHTS UP INDICATING THAT A DOOR IS NOT CORRECTLY CLOSED. THE DOORS ARE LOCKED WHEN THIS HAPPENS. THE VEHICLE IS EQUIPPED WITH SOFT-CLOSE DOORS. NOBOBY WAS TOUCHING THE DOORS WHEN THE PROBLEM OCCURRED...UPDATED 10/01/14 *BF UPDATED 02/27/2015 *JS......UPDATED 12/15/15 *BF UPDATED 06/16/2017*JS

• 08/29/2017· ELECTRICAL SYSTEM

  DOORS RANDOMLY OPEN WHILE THE VEHICLE IS IN MOTION. I WAS NOT ABLE TO DUPLICATE IN THE DEALERSHIP TO HAVE THE ISSUE FIXED.

• 08/25/2022· FUEL SYSTEM, DIESEL

  The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 08/24/2023· FUEL/PROPULSION SYSTEM

  The owner owns a 2014 BMW x5 35d. Owner was driving 35 MPH at time of incident. Vehicle was working fine, no issues. All of a sudden, a drive train warning came up and the vehicle slowed down, stalled and shifted into neutral automatically. There was no warning or any indication prior to this, which is a bit scary. The owner was able to veer to into a parking lot. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was later towed to a BMW dealership for further testing. It was determined that the high-pressure fuel pump (HPFP) had failed and that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fuel system. The vehicle is still with the dealer after over two weeks. Currently, the owner has been charged a diagnostics fee. Costs to repair this issue are near $20k USD. Dealership advised owner that the vehicle NOT be repaired due to a high possibility of the engine having damage from metal fragments/debris. So now what?

• 08/23/2024· UNKNOWN OR OTHER

  Water Pump I went to 2 BMW dealerships, Buffalo and PA, for repair and neither could diagnose and repair. I went to local repair shop and they changed water pump. I would like to be reimbursed for this recalled repair. Please advise.

• 08/21/2014· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER AND REAR DRIVER SIDE DOORS OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING AND THE DOOR LATCHES WERE REPLACED. THE CONTACT ALSO STATED THAT THE INFOTAINMENT SCREEN MALFUNCTIONED AND WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.

• 08/15/2023· AIR BAGS

  The contact owns a 2014 BMW X5. The contact stated while starting the vehicle, the air bag warning light illuminated. The contact stated that the warning light had become a recurring failure. The local dealer was contacted, and the contact was informed that there were no open recalls associated with the VIN. The vehicle had not been repaired. The manufacturer had been informed of the failure and informed the contact that there were no recalls associated with the VIN. The contact researched online and related the failure to NHTSA Campaign Number: 15V147000 (Air Bags). The failure mileage was 131,225.

• 08/14/2015· ELECTRICAL SYSTEMFire

  CAR STALLED WHILE DRIVING DOWN THE INTERSTATE. CAR WENT INTO NEUTRAL AND WE WERE ABLE TO PUSH BUTTON START. EXITED THE INTERSTATE AND STAYED ON SERVICE TO REMAIN SAFE. PASSENGER RESTRAINT SYSTEM NOTIFICATION APPEARED STATING TO REMAIN IN SAFETY BELTS AND CONTACT SERVICE CENTER. CAR HAD BAD SMELL AND SMOKE CAME FROM REAR HATCH. CAR IN FLAMES IN LESS THAN ONE MINUTE. WE HAVE POLICE REPORT, VIDEO, PICTURES, INSURANCE REPORTS ETC. BMW NEEDS TO BE ACCOUNTABLE AND OTHERS WARNED ABOUT THESE HAZARDS,

• 08/10/2021· FUEL/PROPULSION SYSTEM

  Failed fuel pump. Car became very jumpy and could no longer drive it. Thick black smoke.

• 08/08/2017· AIR BAGS

  IDIOT LIGHT SAYS PASSENGERS AIR BAGS HAS FAULT.

• 08/06/2020· POWER TRAIN

  2014 BMW X5. CONSUMER WRITES IN REGARDS TO CRACK TO THE TRANSMISSION HOUSING. *LD THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE CONTACTED BUT, NO REMEDY WAS FOUND. *JS *JS

• 08/04/2014· ELECTRICAL SYSTEM

  WHILE RETURNING HOME FROM CHICAGO, AROUND 3:30 PM ON SUNDAY 07/26/14 - I WAS EXITING I-88 ON THE ROUTE 31 EXIT RAMP. HALFWAY UP THE RAMP THE TRUNK/HATCH OF THE X5 OPENED ON ITS OWN. THE CAR WAS TRAVELING APPROX. 28 - 30 MPH WHEN THE HATCH OPENED UNDER ITS OWN CONTROL. BOTH OF THE DRIVERS (MY) HANDS WERE ON THE STEERING WHEEL TURNING THE VEHICLE WELL AWAY FROM THE TRUNK CONTROLS LOCATED ON THE DRIVER SIDE DOOR AT THE TIME. MY DOG WAS LOCATED IN THE BACK/TRUNK OF THE CAR WHEN THE HATCH DECIDED TO OPEN. LUCKILY HE WAS SLEEPING AT THE TIME IT OPENED AS THERE IS USUALLY NO HOLDING HIM BACK WHEN IT COMES TO ENTERING OR EXITING THE CAR. COMBINE THIS WITH THE FACT THAT I THINK HE WAS CONFUSED AS TO WHY THE CAR WAS STILL MOVING AT THE TIME THE HATCH OPENED, THAT BY THE TIME I GOT THE CAR PULLED OVER AND IN PARK; THE DOG ([XXX]), WAS JUST ON THE VERGE OF JUMPING OUT AND I WAS ABLE TO CATCH HIM WHEN HE ATTEMPTED TO DO SO. I WAS FORTUNATE THAT THE CAR DIRECTLY BEHIND ME ON THE RAMP SAW THE DOG AND STOPPED SO I WAS ABLE TO GATHER THE DOG AND RETURN HIM TO THE CAR SAFELY. I THEN PROCEEDED TO CLOSE THE TRUNK USING THE BUTTON LOCATED ON THE HATCH. THE HATCH/DOOR OPERATED WITHOUT INCIDENT FOR THE REMAINDER OF THE RIDE HOME. WHILE I'M GRATEFUL THAT NO ONE WAS HURT OR INJURED AS RESULT OF THIS INCIDENT, THE SCENE WAS STILL KIND OF TERRIFYING. YOU'RE DRIVING AND THE TRUNK ON YOUR SUV MAGICALLY COMES UNDER POWER AND OPENS ON IT'S OWN? WHILE THE CAR WAS MOVING? WITH MY DOG IN THE TRUNK? WHAT IF I WAS DOING 55 MPH ON THE HIGHWAY AND I WAS IN THE MIDDLE LANE OF THE HIGHWAY? I PREVIOUSLY SCHEDULED THE CAR FOR SERVICE BECAUSE THE TRUNK WOULDN'T OPEN, BUT THEN IT STARTED WORKING AGAIN, SO I NEVER BROUGHT THE CAR IN FOR SERVICE. SO I'VE GONE FROM THE TRUNK NOT WANTING TO OPEN TO OPENING ON IT'S OWN WHILE THE CAR IS IN DRIVE AND IN MOTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 07/21/2018· FUEL/PROPULSION SYSTEM

  THIS 2014 BMW X5 HAS A DIESEL ENGINE. THE FUEL PUMP HAS FAILED TWICE IN NINE MONTHS CAUSING THE VEHICLE TO SUDDENLY LOSE POWER AND COMPLETELY STOP. THE VEHICLE WAS STATIONARY AT A STOP LIGHT BOTH TIMES. HOWEVER, THIS CAN OCCUR WHILE IN MOTION AT ANY TIME. THIS DIESEL ENGINE FUEL PUMP FAILURE IMPACTS ENTIRE FUEL SYSTEM WHICH REQUIRES A COMPLETE REPLACEMENT (PLEASE SEE ATTACHMENT FOR FIRST REPAIR. THE CAR IS CURRENTLY AT BMW SERVICE}. THIS PROBLEM WILL OCCUR AGAIN BECAUSE THEY KEEP USING THE SAME PARTS. I AM SURE WITH SOME INVESTIGATING YOU WILL FIND THAT THIS IS AN UNREPORTED PROBLEM WITH BMW. THE SAFETY OF MY FAMILY IS AT STAKE AND BMW IS BEING COMPLETELY EVASIVE AT THIS POINT.

• 07/18/2024· FUEL SYSTEM, DIESEL,ENGINE

  The contact owns a 2014 BMW X5. The contact stated while driving 10–40 MPH, the vehicle stalled and independently shifted to neutral. The vehicle restarted after a while. The check engine warning light was illuminated. The contact stated that the drivetrain malfunction message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 77,000.