2013 Toyota Prius C

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2014· ENGINE

  2013 TOYOTA PRIUS. CONSUMER WOULD LIKE REIMBURSEMENT FOR REPAIRS AND PARTS FOR THE DEFECTED OIL FILTER HOUSING PART. *TA THE CONSUMER STATED THE VEHICLE WAS EQUIPPED WITH A CHEAP, PLASTIC OIL FILTER HOUSING. OVER TIME, THE HEAT GENERATED BY THE ENGINE CAUSED THE OIL FILTER HOUSING TO FAIL TO MAINTAIN ITS REQUIRED SHAPE. CONSEQUENTLY, WHEN SHE TOOK THE VEHICLE FOR A ROUTING OIL CHANGE, IT WAS IMPOSSIBLE FOR THE MECHANIC TO SEPARATE THE OIL FROM THE OIL FILTER HOUSING. *JB

• 12/28/2020· POWER TRAIN,ELECTRICAL SYSTEM,ENGINECrash

  TOYOTA IS TRYING TO COVER UP THE TRUE NUMBER OF VEHICLES SUBJECT TO THE HYBRID SYSTEM RECALL.. TOYOTA CLAIMS THIS VEHICLE IS NOT THE SUBJECT OF RECALL, YET THE VEHICLE DISPLAYS ALL THE SYMPTOMS DESCRIBED IN THE RECALL.. 1.) THE VEHICLE WAS IN MOTION AT FREEWAY SPEED ON WESTBOUND HWY 92 ON 12/27/2020 AT APPROXIMATELY 6:30PM 2.) THE VEHICLE LOST ALL POWER.. DASHBOARD LIGHTS CAME ON.. ERROR MESSAGE SAID "HYBRID SYSTEM FAILURE" 3.) POWER TO BRAKING AND STEERING REMAINED 4.) VEHICLE WENT OFF THE FREEWAY, WITH NO POWER, DOWN AN EXIT RAMP, AND CAME TO A STOP, LUCKILY, IN A LEGAL PARKING PLACE, AT THE CURB ON DE ANZA BLVD.. THIS IS WHAT TOYOTA SAID PUBLICLY: 'THE INVOLVED VEHICLES WERE DESIGNED TO ENTER A FAILSAFE DRIVING MODE IN RESPONSE TO CERTAIN HYBRID SYSTEM FAULTS', THE AUTOMAKER EXPLAINED. 'TOYOTA HAS FOUND THAT IN RARE SITUATIONS, THE VEHICLE MAY NOT ENTER A FAILSAFE DRIVING MODE AS INTENDED. IF THIS OCCURS, THE VEHICLE COULD LOSE POWER AND STALL. WHILE POWER STEERING AND BRAKING WOULD REMAIN OPERATIONAL, A VEHICLE STALL WHILE DRIVING AT HIGHER SPEEDS COULD INCREASE THE RISK OF A CRASH.'

• 12/25/2014· VEHICLE SPEED CONTROLCrash

  AT APPROXIMATELY 2:10PM ON MONDAY DECEMBER 10, 2014 I WAS RETURNING HOME FROM A BRIEF TRIP. I WAS MAKING THE 90 DEGREE RIGHT TURN INTO MY DRIVEWAY WHEN I FELT MY CAR, A PRIUS, ACCELERATE BY ITSELF. BUT THIS ACCELERATION WAS NOT LIKE WHAT YOU GET WHEN YOU STEP ON THE GAS. IT WAS AS IF THE CAR HAD A MIND OF ITS OWN AND IT WAS GOING TO GO! THIS CAR HAS A LOW HORSEPOWER ENGINE AND I CAN'T IMAGINE ME BEING ABLE TO "LAY RUBBER" WITH THIS VEHICLE AND YET THE PHOTOS MY HUSBAND TOOK LATER CLEARLY SHOW TIRE MARKS ON THE ASPHALT DRIVEWAY. THE CAR HIT MY NEIGHBOR'S CONCRETE BLOCK RETAINING WALL AND CLIMBED IT. THE UPWARD THRUST WAS ON THE PASSENGER SIDE WHEEL OF THE VEHICLE AND THE CAR FLIPPED OVER AND CAME TO REST ON ITS WINDSHIELD. THE DRIVER SIDE WINDOW WAS SHATTERED, BUT NO AIRBAGS DEPLOYED. I WAS UPSIDE DOWN, HANGING FROM THE SEAT BELT AND SHOULDER HARNESS. I WAS NOT HURT AS FAR AS I CAN DETERMINE, WHICH IS PRETTY AMAZING. I WAS ABLE TO EFFECT AN EXIT FROM THE VEHICLE, WITH ASSISTANCE, THROUGH THE SHATTERED WINDOW. OUR DRIVEWAY IS PRETTY SHORT SO ALL THIS HAPPENED WITHIN LESS THAN 3 SECONDS AND ~20 FEET. *TR

• 12/24/2019· UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

  FROM DAY #1 THESE ISSUES WERE PRESENT ON 2013 PRIUS FIVE: LKA SUDDENLY STOPS CAR OVER MINOR CAR MOVEMENTS AHEAD,MAJOR KNOCKING SOUNDS FROM ENGINE ON COLD STARTS, BRAKE PEDAL HITS FLOOR AND SUDDENLY LOCKS UP! I NOW HAVE 20K AND HARDLY DRIVE IT NOW TRIPS SKID ICON?, BLUETOOTH IS ERRATIC, CRUISE CONTROL SHUTS OFF OR WON'T TURN ON WHEN ITS WET OUT, DRIZZLES OR RAINS! IS MY TOYOTA MY MOTHER WARNING ME NOT TO DRIVE IN BUMPER TO BUMPER TRAFFIC, AVOID RAIN OR SNOW, NOT TO USE ELECTRONICS OR LISTEN TO MUSIC WHILE DRIVING AND IF I USE THE TECH IN THIS 36K PRIUS FIVE ITS CAUSING ME TO DRIVE LIKE A 90 YR OLD WITH BAD EYES AND EVEN POORER JUDGEMENT! IT'S A WONDER WHY SOME PEOPLE HATE PRIUS DRIVERS..! THE 12V BATTERY DIES EVERY FEW DAYS SO I MUST KEEP IT PLUGGED IN. I EVEN WRAP MY FOB IN FOIL AT HOME AND KEEP IT AS FAR FROM CAR AS POSSIBLE TO NOT WAKE UP THE CAR IF I WALK BY A WINDOW CLOSE TO ITS PARKED TO AVOID POWER DRAIN. TOYOTA TELLS DEALER EVERYTHING IS OKAY? ....IN WHAT WORLD WOULD ANYONE PAY TO HAVE A CAR LIKE THIS AND TELL CUSTOMERS ITS OKAY?? I HAVE TO DRIVE AND OTHER PEOPLE'S LIVES ARE IN DANGER! MY SON IS NOW GETTING READY TO DRIVE AND I CAN'T IMAGINE HIM FIGHTING THE CONTROLS THAT TOYOTA BUILT IN TO KEEP HIM SAFE! I USED TO MANAGE A PORSCHE DEALERSHIP AND RACED ON MANY TRACKS AND CAN DRIVE FAIRLY WELL AND DON'T LIKE TO COMPLAIN BUT AFTER MY RECENT ISSUE AND RESEARCH FOUND A LOT OF COMMON PROBLEMS WITH OTHERS SO I CHIMED IN..

• 12/23/2024· SERVICE BRAKES

  the vehicle exhibits several warning lights on the dash including ABS, VSC brake and handbrake. Diagnosed code as C1391 which toyota had released a bulletin to admit this issue, but they don’t make a recall instead of only repair it when occurred within their limited time line. now my vehicle falls in their bulletin scope but out of their “warranty “ scope. and quoted for thousands of repair. as a matter of fact, this put me at a great risk in driving it. and toyota didn’t make a public recall to solve this problem.

• 12/23/2013· WHEELS

  I BOUGHT THIS CAR IN NOVEMBER SINCE THE CAR IS NEW . I WANTED TO INSTALL MUD GUARDS SO I HAD TO REMOVE EACH WHEEL. AS I WAS TORQUING THE WHEEL NUTS, ONE STUD CAME OFF. I USED A TORQUE WRENCH 65 FTLB. I WENT TO THE DEALER THEY TOLD ME THAT I BROKE THE STUD THAT THIS IS NOT COVER BY THE WARRANTY. I TOLD THEM THAT THIS STUDS MUST HAVE A DEFECT FROM MANUFACTURING. I HOPE THEY DON'T FAIL WHILE I'M DRIVING. *TR

• 12/21/2023· SERVICE BRAKES

  Brake pump failed while on the highway. Brake functionality and braking distance changed drastically while driving high speeds. Dealer confirmed that the breaker pump and master cylinder must be replaced with a new assemblies. There was no recall for this failure, but a Toyota Customer Support Program for replacement of this brake assembly was active for reports of this failure only before April 2023. Toyota dealerships are not obligated to cover this replacement or make customer aware on any suspected vehicle unless the failure was present before April 2023. Warning lamps only appeared at brake pump failure - not before failure.

• 12/20/2025· SERVICE BRAKES

  Warning lamps for ABS and others and the chiming dings came on while pulling away from the bank drive through and parking for a second. I shut the engine off and turned back on with no success. I was barely able to park in a spot because of difficulties braking. My car had been making an electric noise every 15 seconds or so previously, at different times when parked, but I thought it was the hybrid engine. Now I think it was the brake pump trying to build up pressure due to a faulty, leaking brake actuator.

• 12/19/2016· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE THE VEHICLE WAS PARKED WITH THE SHIFT LEVER IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE. UPDATED 02/15/2017*CT *CN

• 12/19/2013· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  2013 PRIUS C TWO, BOUGHT BRAND NEW WITH 15 MILES ON IT 5 WEEKS AGO. A FEW TIMES WHEN DRIVING, I NOTICED THE BRAKES SEEMED WEAK, LIKE THEY WEREN'T STOPPING THE CAR VERY WELL EVEN AT LOW SPEEDS. MY DRIVING IS MOSTLY IN TOWN ON RESIDENTIAL STREETS, SO I'M RARELY GOING OVER 35 MPH. EVEN SO, I'D HAVE TO REALLY MASH THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO COME TO A COMPLETE STOP, OTHERWISE IT WOULD KEEP MOVING FORWARD. SEVERAL TIMES I ENDED UP ABOUT 5-10 FEET PAST THE LINE, STICKING THE FRONT BUMPER INTO CROSS TRAFFIC. LUCKILY NO ONE HIT ME. I CHALKED IT UP TO THE QUIRKS OF A DIFFERENT CAR THAN THE ONE I WAS USED TO, AND FIGURED IF IT KEPT HAPPENING I'D TAKE IT TO THE DEALERSHIP. ON MONDAY, MY WIFE WAS STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF HER STARTED TO MOVE FORWARD. AFTER A FEW HUNDRED FEET, HE SUDDENLY SLAMMED ON HIS BRAKES. SHE SAID HER BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, AND THE PRIUS DIDN'T SLOW DOWN AT ALL. SHE HIT HIM GOING ABOUT 25 MPH AND TOTALED THE PRIUS. SHE'S AN EXCELLENT DRIVER AND I'VE BEEN WITH HER BEFORE WHEN SHE'S HAD TO PANIC-STOP. SHE'S NEVER DRIVEN A CAR WITHOUT ABS, SO SHE IS USED TO PUSHING THE PEDAL HARD AND KEEPING HER FOOT ON IT. SHE WOULDN'T EVEN KNOW HOW TO "PUMP" THE PEDAL. SHE SWEARS THE PEDAL JUST WENT ALL THE WAY TO THE FLOOR AND THE CAR DIDN'T SLOW DOWN AT ALL. THANKFULLY, SHE'S OKAY AND NO ONE WAS INJURED. *TR

• 12/18/2014· AIR BAGS

  2013 TOYOTA PRIUS. CONSUMER CONCERNED ABOUT DEFECTIVE AIRBAG INFLATORS MANUFACTURED BY TAKATA CORP. *TA

• 12/18/2013· VEHICLE SPEED CONTROL,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED. THE VEHICLE ACCELERATED ABNORMALLY, TRAVELED OVER A SIDEWALK AND THEN OVER THE STEPS OF THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE CONTACT STATED THAT THE ACCELERATION FAILURE WAS RECURRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. UPDATED 01/08/14*LJ THE CONSUMER STATED THE DEALER WENT FAR BEYOND, WHAT THEY HAD TO DO, TO MAKE SURE SHE WAS TAKEN CARE OF. HOWEVER, TOYOTA CORPORATION WAS LESS THAN HELPFUL. UPDATE 01/09/13

• 12/18/2012· SEATS

  I WOULD LIKE TO REGISTER A MAJOR COMPLAINT ABOUT THE DESIGN OF THE HEADREST. IT PUSHES MY HEAD FORWARD AT SUCH AN ANGLE THAT IT IS IMPOSSIBLE TO SIT COMFORTABLY IN THE SEAT. IN ORDER TO HOLD MY HEAD UP STRAIGHT I MUST TILT THE SEAT BACK BEYOND WHAT IS SAFE OR DESIRABLE FOR DRIVING AND EVEN THAT IS NOT COMPLETELY SATISFACTORY FOR THE ANGLE OF MY HEAD. PLEASE REQUIRE CAR MANUFACTURERS TO PROVIDE ADJUSTABLE OR ALTERNATIVE HEADRESTS WHICH CAN ACCOMMODATE DIFFERENT DRIVERS MORE SAFELY. IF NTSB IS REQUIRING THE CURRENT DESIGN, THEY'VE MADE A BIG MISTAKE. *TR

• 12/17/2021· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  Without warning my 2013 prius C stalled on the freeway with a hybrid battery warning. When the car was shut off it had intermittent problems with starting. After jumping the car battery , it ran normally again for some time before the stalling problem persisted. The hybrid battery stopped running and I received a warning light. Diagnostics at my repair shop said it was an inverter issue.I see that toyota has recalled several models for similar issues with the inverter. When the car is jumped it seems to work for a short time before stalling out again. Has created a real safety issue for me and there is a real lack of information on behalf of toyota on whether or not it will be covered under existing models. It seems like every model toyota from this year was recalled for an inverter issue. The car does run normally on occasion, charges the battery, and will run on EV, but mostly remains in a stalled out low power mode after it has these stalling episodes.e Diagnostics have stated to me that the car batteries are healthy and I relplaced the 12V and several fuses etc throughout this process with similar results.

• 12/15/2018· STRUCTURE

  SUN ROOF EXPLODED / SHATTERED WHILE DRIVING ON THE FWY. AT 70 MPH. NO TRAFFIC AROUND, CLEAR DAY ABOUT 70 DEG F. AFTER HEARING THE EXPLOSION, I PULLED OVER AND FOUND THE GLASS HAD SHATTERED AND IT APPEARED THAT IT WAS CAUSED BY PRESSURE FROM INSIDE AS THE SHAPE OF THE SHATTERED GLASS WAS BOWED OUTWARDLY. NO APPARENT IMPACT FROM ANY FOREIGN OBJECT.

• 12/14/2023· SERVICE BRAKES

  BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES. making a buzzing noise. cost to repair is estimated to be 2500 or more. Toyota even has a bulletin for it, but they did not inform the public, because the part is very expensive and difficult to fix on a prius. since it has expired, we are out of luck.

• 12/14/2018· SERVICE BRAKES

  UNUSUAL LOUD CLICKING AND SCREECHING SOUND AS WELL AS VIBRATION FEELING UNDER THE BRAKE PEDAL WHILE PRESSING THE BRAKE PEDAL AND BRAKES DON'T FEEL POWERFUL ENOUGH DESPITE JUST GETTING NEW BRAKE PADS AT THE DEALERSHIP AND THERE IS MUCH LONGER DISTANCE NEEDED FOR BRAKING AND BRINGING TO A FULL STOP. THIS HAS PROGRESSIVELY INCREASED SINCE LAST NOTICED ABOUT 11-12 MONTHS AGO WHEN THE ODOMETER WAS AROUNT 95000 MILES. IT STARTED SPONTANEAOUSLY ON ITS OWN. THERE WAS NO ACCIDENT OR IMPACT OF ANY KIND.

• 12/13/2016· VISIBILITY,UNKNOWN OR OTHER

  MY SUNROOF SPONTANEOUSLY EXPLODED OUTWARDS WHEN DRIVING ON THE FREEWAY. I DID NOT HIT ANYTHING. NO OBJECTS HIT ME OR THE SUNROOF. THERE WERE NO OTHER CARS NEAR ME. I WAS NOT AROUND ANY OVERPASSES. THE SUNROOF JUST EXPLODED AND THE GLASS SHARDS ARE POINTING OUTWARDS TOWARDS THE SKY. *TR

• 12/10/2024· SERVICE BRAKES

  Brake booster and actuator failure.

• 12/10/2018· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  CAR STALLS OUT AND WON'T ACCELERATE

• 12/10/2018· UNKNOWN OR OTHER

  TOYOTA HAS ISSUED A RECALL WITH NO REMEDY. THEY SAY THERE IS A POSSIBILITY THE CAR COULD STALL AT HIGH SPEEDS AND INCREASE THE LIKELIHOOD OF A CRASH. I HAVE SMALL CHILDREN AND PLAN TO TRAVEL OVER THE HOLIDAYS. I AM AFRAID TO DRIVE THIS CAR. WE HAVE FOLLOWED THE PREVIOUS RECALL NOTICES.

• 12/09/2021· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  MY 2013 Prius' hybrid system failed as I was entering a very busy state highway (where several fatalities have been recorded) exit when a tractor trailer truck unexpectedly bore down on me. My engine reduced to half speed and there was no breakdown lane to pull over to. The dashboard lights lit up and indicated a hybrid system failure, but I could not get to safety for another 2-3 miles. This is an NHTSA recall (20V-369) that was eligible for repair under an expanded warranty, but ONLY AFTER the vehicle has experienced the shutdown. The IPM (Intelligent Power Module/hybrid) system breakdown was confirmed by Toyota dealership's diagnostics, but the warranty period was not told to me and the charges amounted to almost $3000. My research and doggedness discovered that the costs would be covered in toto. But more importantly, I am among numerous Prius owners who experienced this problem and more could occur, risking injury if not death.

• 12/07/2018· ENGINE

  THE ENGINE TERRIBLY SHAKES AND GOT A LOUD KNOCKING NOISE DURING AN INITIAL STATIONARY COLD START IN THE MORNING DURING WINTER. IT HAPPENED 3 TIMES THIS DECEMBER 2017.

• 12/05/2023· SERVICE BRAKES

  The brake accumulator and brake actuator failed while driving and lost brakes. I had to step on the pedal very hard to avoid a collision. Check engine light C1391 came on

• 12/05/2018· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  I NOTICED WHEN I WAS DRIVING ON A DRY CLEAR DAY TRACTION CONTROL/BRAKE LIGHT/ABS ILLUMINATED MY BRAKES BECAME EXTREMELY HARD TO PRESS AND COME TO A STOP ALSO MY CRUISE CONTROL WILL NOT ENGAGE. THE LIGHTS ON THE DASH WOULD GO OFF AND THE CAR WOULD DRIVE NORMAL FOR A FEW DAYS. IT REPEATED THIS SCENARIO A FEW TIMES BEFORE THE TRACTION CONTROL/BRAKE LIGHT/ABS LIGHTS STAYED ON PERMANENTLY AS WELL AS THE CRUISE CONTROL WILL NOT ENGAGE.

• 12/04/2020· ELECTRICAL SYSTEM

  I KEEP GETTING A P0136 BANK 1 SENSOR 2 ERROR CODE. TOOK IT TO SEVERAL MECHANICS AND THEY SWITCHED THE 02 CENSOR (DOWNSTREAM). ALSO SHOWS THAT BANK 1 SENSOR 2 HAS 0% VOLTAGE. UNPLUGGED THE DOWNSTREAM 02 SENSOR AND GOT A READING BUT NO READING WHEN PLUGGED IN. CHECKED WIRING HARNESS TO ECM AND EVERYTHING WAS FINE. BOTH MECHANICS HAVE DETERMINED THAT THE ISSUE IS WITH THE ECM. MY VEHICLE HAS ROUGHLY ABOUT 70K MILES ON IT. MY CAR WILL NOT PASS SMOG UNTIL THIS IS FIXED. MECHANIC IS RECOMMENDING REFLASHING ECM OR REPLACING IT. P0136 COMES UP AS PENDING AND WILL STAY PERMANENT ON THE SECOND DRIVE CYCLE. CHECK ENGINE LIGHT STAYS ON.

• 12/04/2018· HYBRID PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE DEALER (TOYOTA CARLSBAD, 5424 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-537-6700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT A TECHNICIAN AT THE DEALER DID NOT KNOW ABOUT THE RECALL AND STATED THAT IT WAS A SOFTWARE UPDATE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/03/2019· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  WHILE DRIVING ON RTE. 24 SOUTH IN MASSACHUSETTS (AROUND BROCKTON/BRIDGEWATER/ TAUNTON, MA) THE CAUTION LIGHT BEGAN FLASHING (TRIANGLE WITH EXCLAMATION). I PULLED OVER AT THE NEAREST REST STOP TO SEE IF THERE WAS ANY OBSERVABLE PROBLEM, BUT I COULD NOT DETECT ANYTHING SPECIFIC. I GOT BACK ON THE HIGHWAY; AND THE LIGHT CONTINUED BEEPING INTERMITTENTLY AND THEN ABOUT A MILE LATER I FELT A SHIFT IN THE TRANSMISSION AND SUDDENLY I WAS IN NEUTRAL, QUICKLY DECELERATING FROM 65 MPH. THANKFULLY I WAS ABLE TO PULL OVER SAFELY, AT WHICH POINT A NEW MESSAGE WAS ON MY DASH TELLING ME TO PULL OVER, THAT THERE WAS SOMETHING WRONG WITH MY HYBRID SYSTEM! WE (THE TOW TRUCK GUY AND I) NOTICED OIL UNDER THE CAR AND CONFIRMED IT WAS CLEAN OIL, AND I SAW ANOTHER SPOT IN MY DRIVEWAY WHEN I GOT HOME. I HAVE SURMISED THAT WHEN I GOT MY OIL CHANGED LAST WEEK, SOMETHING MIGHT HAVE HAPPENED TO CAUSE THE LEAK, WHICH IS IN FACT THE CASE AND NOW MY ENGINE NEEDS TO BE REPLACED (THE REPAIR SHOP HAS OWNED THE ERROR AND IS PAYING FOR THIS). HOWEVER MY CONCERN THAT I WISH TO REGISTER IS THAT THE CAR SHOULD HAVE BEEN ABLE TO TELL ME NOT TO DRIVE IT, NOT JUST A CAUTION LIGHT THAT COULD HAVE MEANT ANYTHING. I COULD HAVE HAD A VERY SERIOUS ACCIDENT. AND WHEN I CALLED THE DEALERSHIP FROM WHICH I BOUGHT THE CAR, NO ONE CALLED ME BACK (I TRIED THREE TIMES AND WAS DISCONNECTED ONCE) BRAINTREE TOYOTA. (781) 848-9300 THIS SEEMS LIKE A DEFECT THAT NEEDS LOOKING AT. BEING THROWN INTO NEUTRAL GOING 65 MILES PER HOUR AS A RESPONSE TO AN ENGINE LEAKING OIL IS NOT OK. THERE SHOULD HAVE BEEN A WARNING NOT TO DRIVE.

• 11/28/2023· ELECTRICAL SYSTEM,SERVICE BRAKES

  Brake system failure. Traction control light, brake light, abs light, and brake system warning light all lit up on dash. The regenerative braking is no longer working or charging battery. Obvious loss of stopping power. Does not feel safe to drive at all. Toyota wants $3,000-$4,000 for the repair. Toyota should be held liable for these failures causing crashes and potential fatalities. This should already be a recall.

• 11/27/2020· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN CLICKING SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE CLICKING SOUND WAS MORE EVIDENT WHILE THE BRAKE PEDAL WAS DEPRESSED. ADDITIONALLY, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE FAILED TO STOP SLOW OR STOP AS DESIGNED. THE VEHICLE WAS TAKEN TO COBB COUNTY TOYOTA (2111 BARRETT LAKES BLVD, KENNESAW, GA 30144) WHERE THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE RELAY INSIDE OF THE BRAKE BOOSTER. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE SERVICED UNDER WARRANTY UNTIL A CHECK ENGINE OR SERVICE ENGINE WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

• 11/26/2021· SERVICE BRAKES

  Hi, I have been having trouble with my car for the past few days. It is getting C1391 Diagnostic trouble Code. I have been busy with work and had to take the car to work. It has around 151,000 Milage now. I called Toyota regarding this problem and was told that my car don't qualify for Customers Support Program as it has more than 150,000 miles. I checked this website, and came know about extension till 31 August 2021 and unlimited mileage. My car starting showing up the code few days back, although I could notice chirping sound while applying brakes for past 2 years. I didn't know it was an issue. Fred Haas Toyota Country, 22435 TX-249, Houston, TX 77070 quoted around $2600 to replace the brake booster and pump. Can you please look in the matter?

• 11/25/2019· HYBRID PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING 70 MPH, THE CHECK ENGINE AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CHECK HYBRID SYSTEM AND "STOP THE VEHICLE AT A SAFE PLACE' MESSAGES APPEARED ON THE INSTRUMENT PANEL. FURTHERMORE, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT WAS ABLE TO PARK ON THE SHOULDER OF A ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TOWED TO PENSKE TOYOTA OF DOWNEY (LOCATED AT 9136 EAST FIRESTONE BLVD, DOWNEY, CA 90241, (562) 904-5600) WHERE IT WAS DETERMINED THAT A SOFTWARE UPDATE WAS NEEDED. THE DEALER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

• 11/23/2022· UNKNOWN OR OTHER,SERVICE BRAKES

  Traction Control Warning Light and ABS!! Warning Light and Brake Warning Light are remaining on in my dashboard when I am driving, then my Brake changes to hard to press that is abnormal. Mechanic told me my car’s error code relate with this issue is “C1391-Leakage in accumulator abnormal”, so it is related with “ABS Module” and “ABS Accumulator Pump”

• 11/22/2019· ENGINE

  IN THE MIDDLE OF DRIVING MY CAR ON NOV 18 & NOV 21ST, THE ENGINE REVS EXTREMELY LOUD FOLLOWED BY THE INABILITY TO ACTUALLY DRIVE MY CAR, LIKE ITS SHUTTING DOWN ON ME. IN A MATTER OF ABOUT 5 SECONDS AND IT NOT ALLOWING ME TO DRIVE OR ACCELERATE IT RETURNS TO NORMAL. IT HAS HAPPENED TWICE THIS WEEK AND THOUGHT FOR SURE I WOULD FIND A RECALL ON THIS EXTREMELY DANGEROUS ISSUE BUT TO NO AVAIL. IT HAPPENED BOTH TIMES ON A WELL TRAVELED TWO-LANE HIGHWAY. I WAS DRIVING ABOUT 35-40MPH. I WAS FORTUNATE ENOUGH NO ONE WAS DIRECTLY BEHIND ME BOTH TIMES. INCREDIBLY DANGEROUS! TOYOTA PLEASE DO A RECALL ASAP!

• 11/19/2024· SERVICE BRAKES

  Parking brake and ABS lights are on. According to internet research it is a common problem amongst Toyota Prius Brake Actuators

• 11/17/2023· ELECTRICAL SYSTEM

  Check hybrid system. Stop the vehicle in a safe place. About 90,000 miles 2013 Prius bought brand new and regular all dealer maintenance completed. Lost power on the road and very slow pickup. Not drivable and very unsafe car. Thanks.

• 11/17/2016· SERVICE BRAKES

  WHEN I APPLY BREAK AT ANY SPEED (MAYBE ABOVE 20MPH) THE BREAK SYSTEM DOESN'T WORK PROPERLY. I HAVE TO PRESS THE BRAKE PADDLE REALLY HARD DOWN TO THE FLOOR. SOME TIME I EVEN HAVE TO RELEASE THE PADDLE AND THEN RE-BRAKE. THIS IS DANGEROUS, NOT SAFE AT ALL. BREAK ACTING LIKE THIS WAY SINCE I BROUGHT IT BRAND NEW. I NOTIFY DEALER TWICE TO CHECK (1ST YEAR OF SERVICE AND THEN SECOND YEAR OF SERVICE), THEY CAME BACK AND SAYS NOTHING WRONG (THIS WAS UNDER WARRANTY). NOW, WHEN I WENT TO DEALER TO REPORT THIS.. DEALER LIKE YOUR VEH IS 2013 AND HAS 10K MILES ON IT AT AUGUST, 2016, LET'S CHANGE THE ROTOR AND BREAK AND THEN WE CAN TEST IT (ARE THEY SERIOUS?). I AM SCARED TO DRIVE AND HAVE A FEELING, I WILL CRASH WITH A BRAKING SYSTEM LIKE THIS PRIUS. SOMETHING IS WRONG WITH SOME/FEW PRIUS - PLEASE ADDRESS BEFORE SOMEONE DIES.

• 11/15/2013· SEAT BELTS,CHILD SEAT

  WE PURCHASED A 2013 PRIUS V IN JULY. WHEN WE BOUGHT IT, I WAS CONCERNED ABOUT THE BACK SEAT MIDDLE BODY RESTRAINT BEING ATTACHED TO THE INSIDE ROOF BEHIND THE BACK PASSENGER SEAT. BUT MY BOYS ARE 6, SO FELT THEY WOULD BE OKAY. THIS WEEK, ONE OF THE BOYS GOT TANGLED IN THE SEAT BELT. WHEN HE TRIED TO RELEASE THE BELT, IT RACHETED UP AND TIGHTENED WITH THE BELT WRAPPED AROUND HIS NECK. HE & HIS BROTHER TOLD US HE WAS CAUGHT & ASKED US TO STOP. WE WERE ON A HIGHWAY, & HAD TO TURN OFF & FIND A SAFE PLACE TO PARK. IN THE MEANTIME, HE BECAME MORE DISTRESSED, & SAID HE WAS HAVING TROUBLE BREATHING. WE LOOKED BACK & HE WAS WRAPPED IN THE BELT, STRETCHED IN THE SEAT. NEEDLESS TO SAY, WE WERE VERY UPSET. WE STOPPED, & TRIED TO GET THE BELT LOOSE, BUT IT JUST PULLED TIGHTER. THE BELT IS PERMANENTLY ATTACHED TO THE LAP BELT SECTION, & COULD NOT BE RELEASED. WE WERE IN THE COUNTRY. NO ONE NEARBY. WE DON'T CARRY KNIVES. FORTUNATELY, I HAD BOUGHT YEARS AGO, A TOOL FOR BREAKING AUTO GLASS, WITH A CUTTER IN IT FOR SEAT BELTS. I WAS ABLE TO FIND IT, AND CUT THE BELT. IT WAS VERY TOUGH, & TOOK A LOT OF EFFORT. OUR SON WAS BRUISED, FRIGHTENED, BUT OTHERWISE OKAY. WE WILL NOT BE REPAIRING THE SEATBELT, AS THIS IS A DEFINITE SAFETY HAZARD. OUR SON WOULD HAVE HUNG IN THE BACK SEAT, IF HE HAD NOT BEEN ABLE TO TELL US HE WAS CAUGHT, & COULDN'T BREATHE WELL. THIS COULD HAPPEN TO A CHILD TOO YOUNG TO REALIZE WHAT WAS HAPPENING, AND BE FATAL. THIS IS A DESIGN FLAW THAT COULD BE FIXED BY ALLOWING THE BELT TO BE RELEASED FROM THE LAP COMPONENT OF THE BELT. *TR

• 11/15/2013· UNKNOWN OR OTHERCrash

  CAR REVERSED WHEN PUT INTO DRIVE. CAR CRASHES INTO A PARKED JEEP SUSTAINING DAMAGE OF 2000.

• 11/15/2013· UNKNOWN OR OTHER

  SHIFTED INTO DRIVE AND CAR WENT TO REVERSE. THIS IS 4TH OCCURRENCE OF THIS ISSUE.

• 11/15/2013· UNKNOWN OR OTHER

  CAR WENT INTO REVERSE WHEN SHIFTER WAS PUT IN DRIVE.

• 11/14/2024· SERVICE BRAKES

  Hello, This is not only ridiculous but not unacceptable alert what Toyota did to customers under certain age of Prius 2010-15, Camry hybrid 2012-2014 and Avalon hybrid 2013-2015 They “inspected” my vehicle at the dealership in 2020 during the recall but they did not replaced defective parts (master cylinder & brake booster pump) from Japan. In September I could easily crash my vehicle. This is dangerous for customers and drivers especially in Uber & Lyft. Headquarters should be easily informed by you about it I fixed and send receipts to lovely Toyota- Idiota but they reacted with no responsibility of reimbursement. [XXX] Thanks for your attention! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/13/2020· STEERING

  STEERING VIBRATES WHEN DRIVING ON SMOOTH ROAD BUT RATTLES LOUDLY ON SMALL BUMPS. TOYOTA INITIALLY SAID THERE WAS NO PROBLEM AND THAT IT WAS NORMAL. I THOUGHT IT WAS SUSPENSION BUT THE SUSPENSION IS STILL GOOD. ALL THE TIRES ARE GOOD. CONTROL ARMS AND ANYTHING VISIBLE IS GOOD. WHEN ELEVATED THE STEERING MAKES A BUT BUT NOISE WHEN TURNED.

• 11/13/2018· ELECTRONIC STABILITY CONTROL (ESC)

  A RECALL WAS ISSUED FOR THE YEARS 2010 THROUGH 2014, PENDING THE DEVELOPMENT AND DISTRIBUTION OF A REMEDY. IT HAS BEEN FOUR YEARS AND I FEEL THAT HAS ALLOWED TOYOTA SUFFICIENT TIME TO ISSUE A REMEDY.

• 11/12/2013· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS 2013 TOYOTA PRIUS 5. THE CONTACT STATED THAT WHENEVER SHE WAS DRIVING IN REVERSE, THE VEHICLE WOULD JERK VIOLENTLY. IN ADDITION, THE INTERIOR DOME LIGHT WOULD ILLUMINATE SPORADICALLY. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE INSTRUMENT PANEL AND RADIO CONSOLE FAILED TO ILLUMINATE AFTER STARTING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000. THE CURRENT MILEAGE WAS 10,900.

• 11/11/2020· STEERING,ELECTRICAL SYSTEM,STRUCTURE

  MY TOYOTA PRIUS WAS INVOLVED IN A HIT RUN ACCIDENT. YARK COLLISION COMPLETED WORK ON VEHICLE. WHEN PICKING UP CAR FROM YARK MY CAR WOULD NOT START SPOKE WITH ONE OF THE MECHANIC HE SAID MY BATTERY DIED AND I EXPLAINED TO THEM I HAD NO ISSUES ,PRIOR TO BRINGING MY CAR TO YARK I HAD JUST HAD DIAGNOSTIC TEST DONE AT TOYOTA. VEHICLE SAT AT MY RESIDENCE OVER NIGHT AND VEHICLE HAD DIED AGAIN. I CONTACTED YARK TOLD THEM I WAS BRINGING BATTERY IN FOR THEM TO CHARGE BECAUSE I WAS NOT SURE AS TO WHAT WAS GOING ON SINCE WE HAD ALREADY REPLACED BATTERY. VEHICLE ALSO HAD MY SKID PLATE IN TRUNK PRIOR TO DROP OFF AND NOW I AM HAVING ELECTRICAL ISSUES MY HORN NOW DOES NOT WORK AND I HAVE CHILDREN .I DID NOT RECEIVE MY CAR UNTIL 1 MONTH AND HALF DUE TO INSURANCE NOT GETTING BACK TO US . VEHICLE HAS BEEN NON DRIVABLE SINCE PICK UP.

• 11/11/2018· ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER,ENGINEFire

  I WAS DRIVING DOWN A CITY ROAD AT 25-30 MPH AT DUSK (5:15PM), AND WITH MY HEADLIGHTS ON. THE FIRST INDICATION OF A PROBLEM WAS THE SMELL OF BURNING RUBBER WHEN I TURNED ON THE HEATER. ASSUMING THE PROBLEM WAS WITH ANOTHER VEHICLE AHEAD OF ME, I TURNED OFF THE HEATER AND KEPT DRIVING. A MILE LATER, AS I WAS NEARING MY DESTINATION, I NOTICED SEVERAL WARNING LIGHTS TURN ON (SKID LIGHT AND EXCLAMATION MARK LIGHT) AND THE STEERING BECAME LESS RESPONSIVE. I THEN SAW SMOKE EMITTING FROM UNDER MY HOOD. A FEW SECONDS LATER, THE FRONT PASSENGER-SIDE CORNER OF THE CAR BURST INTO FLAMES. I MANAGED TO PULL OVER, WOKE UP MY TWO YOUNG CHILDREN FROM THEIR CAR SEATS, AND GOT EVERYONE OUT. WITHIN A MINUTE, THE ENTIRE HOOD WAS ABLAZE. GIVEN WHERE THE FIRE STARTED, I SUSPECT THE HEADLIGHT. I REPLACED IT THE DAY BEFORE. THE LIGHT SEEMED TO WORK FINE FOR 1 DAY, BUT IT IS SUSPICIOUS THAT IS ALSO THE AREA WHERE THE FIRE STARTED.

• 11/10/2024· SERVICE BRAKES

  I was driving on the highway. All of a sudden abs light, brake light and traction control light came up on my screen. Car lost braking efficiency and I almost crashed into the vehicle in front of me. It was within inches from crash. Found out it was the brake booster and the brake booster pump. Both these parts had been under extended warranty by Toyota unbeknownst to me. Never received any warranty letter or anything from Toyota. I contacted them but since our car has more tha 150,000 miles and over 10 years old they will not cover

• 11/07/2024· SERVICE BRAKES

  I need a replacement of my Full booster brake pack and there have class action lawsuits associated with this exact problem.

• 11/07/2016· SERVICE BRAKES

  I WAS DRIVING ON A BUSY CITY STREET AND AS I WAS APPROACHING AN INTERSECTION I STEPPED ON THE BRAKE, BUT THE BRAKE FAILED. AS I STEPPED ON THE BRAKE PEDAL, THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. I KEPT ON HITTING THE BRAKE BUT IT WAS NOT WORKING. MY CAR WAS NOT STOPPING. THE ABS AND SLIP INDICATOR LIGHTS TURNED ON. I WAS ON A PANIC BECAUSE I WOULD BE HITTING OTHER CARS AND POSSIBLY PEOPLE BECAUSE I WAS APPROACHING AN INTERSECTION. LUCKILY THE TRAFFIC LIGHT TURNED GREEN AS I APPROACHED SO I MADE THE TURN AND STILL I WAS NOT STOPPING. THE CAR WAS CONTINUOUSLY MOVING. AS I WAS APPROACHING ANOTHER INTERSECTION, I TRIED STEPPING ON THE PARKING BRAKE, IT DECELERATED BUT NOT STOPPING. BEFORE IT ALMOST HIT ANOTHER CAR ON THE INTERSECTION, IT STOPPED WHILE I WAS STEPPING ON THE PARKING BRAKE REAL HARD WITH ABATED BREATH.