2013 Subaru XV Crosstrek

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/23/2024· ELECTRICAL SYSTEM,VISIBILITY

  The fan in my car, that controls the heat/air-conditioning, went out causing my windows to fog up since it was raining & I couldn't use the dehumidifier. I couldn't see & had to manually wipe my windshield several times & drive with my hazard lights on in order to get the car home. There were no warning lights on the dashboard. I took the car to a mechanic shop on another day, when they could not find the problem through a diagnostic the mechanic took apart the dashboard & that's when he found the wires connected to the control panel were melting/overheating. He said it was very dangerous because it could cause the car to catch fire. He said he had to leave the wires disconnected to prevent the car catching fire until the wires and control panel could be replaced. When I looked up if others were having the same problem, I found other Subaru Crosstrek owners with the same issue and many of them stated it happened again after replacing the affected parts. The control panel is not a wear-and-tear part so I was told I would have to get it from a Subaru dealership. I have not been able to take it to a Subaru dealership yet due to the weather but the car is available for inspection upon request. It has not been inspected yet by anyone besides my mechanic.

• 12/21/2019· SERVICE BRAKES

  I HAD THE BRAKE LAMP SWITCH RECALL PERFORMED IN MAY OF 2019 AND NOW ALL OF A SUDDEN MY BRAKE LIGHTS ARE TURNING ON ALL OF A SUDDEN BY THEMSELVES AT NIGHT TIME. THE CAR IS PARKED, NOT RUNNING AND LOCKED. I THINK I HAVE RECEIVED A DEFECTIVE SWITCH. WHEN I NOTICE THIS I MUST GO OUTSIDE AND STEP ON THE BRAKE TO TURN THEM OFF. THIS HAS HAPPENED 3 DIFFERENT TIMES THIS MONTH.

• 12/20/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  Driving on the freeway my car lost power i pulled off to the side and tried to restart it. As I have the ignition turned over for 30 to 40 seconds the starter sounded erratic and the oil temperature light was flashing. I sat there for about ten minutes and tried again and it did the same thing but it started. This power loss has happened twice. The erratic noise coming from the ignition, and the hesitation of starting is a regular ongoing issue along with the oil temperature light. Since the first stall at about 117000 miles on the odometer the car has been burning oil at a rate of a full quart about every 3000 miles. #2 Around 120000 miles my key wouldn't come out of the ignition. This happened first on a late night in a high crime area. I actually had to leave my keys in my ignition while going into a gas station to pay for fuel. Since then this happens every time I turn off my vehicle and put it into the park position. Usually I have to wait around ten minutes to be able to remove the keys. Both of these issues cause a great deal of anxiety on the freeway or having to leave the key in the ignition.

• 12/18/2025· AIR BAGSCrash

  I was t-boned on 11/7 on the driver side door of the car. My car is totaled and the airbags, knee and curtain did not deploy and I was hit almost dead on on the B pillar. Unknown if the problem has been reproduced by the dealer.My knee is still hurting from the accident and my head smacked the frame.The vehicle has not been inspected by the manufacturer, but has by police, insurance, and others. All said the airbags should have deployed. There were no warning lights or otherwise to notify me that the airbags would not work.

• 12/15/2020· POWER TRAIN

  TRANSMISSION VALVE BODY FAILED, SOLENOID 2 FAIL, AFFECTS TRACTION CONTROL, STABILITY CONTROL, ABS, AND HILL START CONTROL. CAUSES TRANSMISSION TEMPTS TO OVERHEAT.

• 12/10/2020· SERVICE BRAKES

  THERE IS A LITTLE SPACE BETWEEN THE BRAKE LAMP SWITCH AND BRAKE THAT HAS MY BRAKE LIGHTS CONSTANTLY ON. WHILE I AM DRIVING IF I DON'T KEEP MY LEFT FOOT UNDER THE BRAKE PEDAL AND PUSHING IT UP THEN THE BRAKE LIGHTS WILL CONSTANTLY BE ON. IF I DON'T KEEP MY FOOT THERE THEN SOMETIMES WHEN I AM GOING UP A HILL OR DRIVING THE CAR WILL DROP RPMS AND THEN I HAVE TO PUT MY FOOT UNDER THE BRAKE AND PUSH IT UP AGAIN. ALSO, WHEN DRIVING THE HILL ASSIST LIGHT, ON THE DASHBOARD WILL TURN ON AND THE CAR WILL ROLL DOWN THE HILL ANY DIRECTION WHEN IN REVERSE OR DRIVE BECAUSE OF THE SWITCH. I HAD GONE TO SUBARU TO DO THE RECALL FOR THE BRAKE LAMP SWITCH AND THEN A FEW WEEKS AFTER THIS ISSUE BEGAN TO OCCUR.

• 12/09/2024· ELECTRICAL SYSTEM,SERVICE BRAKES

  At various times of day or night, the brake lights turn on, while there is no one in the vehicle. The vehicle sits parked and is locked with the security on, and the lights just randomly turn on by themselves. The only way to turn the lights off is to go into the vehicle and step on the brake and then the lights are off after releasing the brake pedal. If the lights stay on, because it’s not noticed, then the battery drains and then needs to be jumped. It is concerning for vehicles traveling behind, because one wouldn’t know if there is an issue happening while traveling and could cause someone to be rear ended.

• 12/06/2019· SEATS,ENGINE

  AFTER TAKING MY VEHICLE INTO DEALERSHIP FOR VALVE SPRING RECALL, SERVICE REP ALSO SUGGESTED OIL CHANGE AT SAME TIME. I AGREED. AS SOON AS I DROVE IT OFF THE DEALERSHIP LOT, CHECK OIL LIGHT CAME ON. I IMMEDIATELY RETURNED CAR TO HAVE IT CHECKED BUT DEALERSHIP SAID OIL WAS FULL, PROBABLY FAULTY SENSOR AND SENT ME AWAY WITHOUT FULLY CHECKING THE CAR. CHECK OIL LIGHT WOULD INTERMITTENTLY LIGHT UP WHEN DRIVING LOCALLY. THEN ENGINE TAPPING SOUND AND CHECK ENGINE LIGHT STARTED A FEW WEEKS LATER WHILE DRIVING LOCALLY BUT INDICATOR LIGHTS WOULD TURN OFF FOR SHORT PERIODS IMMEDIATELY AFTER STARTING CAR, OR WHILE DRIVING UP OR DOWN STEEP INCLINES. LOCAL MECHANIC CONFIRMED THAT OIL PRESSURE WAS LOW AND RECOMMENDED TAKING IT BACK TO DEALERSHIP. ANOTHER DEALERSHIP IS NOW DISASSEMBLING THE ENGINE AND RECOMMENDING A NEW ENGINE AS OIL PRESSURE IS LOW AND NOT CIRCULATING PROPERLY AFTER VALVE SPRING RECALL REPAIR.

• 11/24/2019· POWER TRAIN

  AT APPROXIMATELY 64K MILES OUR XV CROSSTREK BEGAN EMITTING A LOUD HUM FROM THE REAR AND OUR GAS MILEAGE DECREASED SIGNIFICANTLY (18 MPG). WHEN WE TOOK IT INTO OUR MECHANIC, HE FOUND THAT THE REAR HUBS WERE DANGEROUSLY DEGRADED AND THAT THE REAR DIFFERENTIAL WAS FAILING. IN HIS OPINION, FAILURE OF THOSE SYSTEMS AT ONLY 64K MILES SUGGESTED A DESIGN OR PART DEFECT.

• 11/21/2018· ENGINE

  TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CONNECTICUT 06066, (860) 406-7281) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED RECALL PARTS NOT AVAILABLE. *JB

• 11/15/2024· UNKNOWN OR OTHER

  A piece of the sunroof assembly punctured through the headliner into the passenger seat area of the vehicle. The piece is a sharp 10 inch spike with a spring wrapped around it. Had the piece come into the driver side or if there had been a passenger. It would have gone into there head, either causing an accident or severe injury to the driver or passenger.

• 11/12/2020· EXTERIOR LIGHTING,SERVICE BRAKES

  BREAK LIGHTS TURN ON BY THEMSELVES WHEN CAR IS OFF. ALSO HAS IT DONE IT TWICE WERE I TOOK A SECOND TO RESPOND TO THE GAS PEDAL

• 11/02/2020· ELECTRICAL SYSTEM

  ON TWO OCCASIONS WHILE TRAVELING OVER 70 MPH ON I-26 OUTSIDE OF COLUMBIA, SC THE VEHICLE'S ELECTRIC SYSTEM APPEARED TO MALFUNCTION AND VEHICLE DIED IMMEDIATELY. THE CLOCK, FUEL ECONOMY READINGS, AND RADIO SHUT OFF. THE VEHICLE STALLED AND HAD TO BE MANEUVERED TO THE SHOULDER OF THE INTERSTATE WITH NO ACCELERATION CAPABILITY OR POWER STEERING. THE VEHICLE WAS CAPABLE OF BEING RESTARTED. ON THE FIRST OCCASION, I RESTARTED THE VEHICLE AND THERE WERE NO FAULTS, ERRORS OR ANYTHING NOTED SO I CONTINUED TO DRIVE, ASSUMING IT WAS A ONE TIME EVENT. THE SECOND TIME, THE SAME PROBLEM HAPPENED AND THEN A CHECK ENGINE LIGHT APPEARED. FOLLOWING THE SECOND TIME, CHECK ENGINE ILLUMINATED, AS WELL AS THE TRACTION CONTROL LIGHT, AND THE CRUISE CONTROL IMAGE WAS BLINKING. PRIOR TO ALL OF THESE PROBLEMS, I WAS HAVING MAY ISSUES ENGAGING THE CRUISE CONTROL AND TRIED MULTIPLE BUTTON SEQUENCES TO MAKE CRUISE CONTROL WORK. I WAS ABLE TO GET VEHICLE TO AUTOPARTS STORE WHERE CODE READ P0021. TO GET SAFELY HOME, THE AUTOPARTS STORE RECOMMENDED THAT I DO A RESET BY DISCONNECTING BATTERY AND TURNING OFF ALL ELECTRONICS. THIS WORKED AND I HAVE DRIVEN SINCE WITHOUT THE SAME EVENT. THIS COULD EASILY HAVE BEEN FATAL AND MUST BE INVESTIGATED.

• 10/25/2017· STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE HORN DOES NOT FUNCTION WHEN THE STEERING WHEEL IS ALIGNED STRAIGHT WITH THE WHEELS AND THE VEHICLE IS STATIONARY OR MOVING HOWEVER WHEN YOU TURN THE STEERING WHEEL TO THE LEFT THE HORN WILL FUNCTION. "SUBARU HAS ALREADY ISSUED A RECALL IN AUSTRALIA FOR PROBLEMS RELATED TO MANUFACTURING DEFECT IN THE STEERING COLUMN THAT COULD LEAD TO A SHORT CIRCUIT, WHICH WOULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY". MODELS AFFECTED IN THIS RECALL INCLUDED IMPREZA AND CROSSTREK XV YEARS 2012-2014, AND FORESTER MODELS BUILT IN 2013 AND 2014. NO RECALLS HAVE BEEN ISSUED IN THE U.S RELATED TO THE STEERING AND/OR CONTROLS (APART FROM THE TAKATA RECALLS) *TR

• 10/21/2018· POWER TRAIN

  65000 MILES JUST OVER THE WARRANTY I HAD TO REPLACE BOTH 2 AXELS AND 2 CV JOINTS AND $4000 LATER I AM TOLD WE HAVE TO NOW REPLACE THE TRANSMISSION BECAUSE IT STALLED OUT SLIPPED WHILE I WAS TRYING TO TURN ONTO A BUSY ROAD WITH MY CHILDREN IN THE CAR. I BOUGHT THIS CAR USED AT 46000 MILES FOR 17200 IN JULY 2017. I DIDN'T THINK THESE TYPES OF PROBLEMS EXISTED IN LOW MILEAGE CARS. I'VE OWNED A VOLVO I DROVE FOR 164,000 MILES NEVER HAD TO REPLACE AN AXEL OR TRANSMISSION, MY HONDA CR-V I DROVE FOR OVER 100,000 MILES WITH NO ISSUES AT ALL. I WANTED A SUBARU BECAUSE I HEARD GREAT THINGS ABOUT THEM I THOUGHT I DID MY RESEARCH DIDN'T THINK I'D BE PAYING LARGE AMOUNTS OF MONEY TO FIX IT WHILE I WAS STILL PAYING A CAR PAYMENT ON THE THING. I'M VERY DISAPPOINTED AND SCARED FOR THE SAFETY OF MYSELF AND MY CHILDREN BUT WHO HAS ANOTHER $3000 TO THROW INTO A CAR THAT I ALREADY PUT $4000 INTO NOT TO MENTION THE $10,000 I STILL OWE ON IT. THOUGHT I WAS MAKING AN INVESTMENT INSTEAD I AM AFRAID TO DRIVE MY CAR AND DON'T HAVE THE MONEY TO FIX IT AND SEVERELY DISAPPOINTED. I CONTACTED SUBARU CUSTOMER SERVICE BECAUSE I READ IN FOR A MAGAZINE THAT THEY EXTENDED THE WARRANTY ON THE CONTINUOUS VARIABLE TRANSMISSIONS IN MY MAKE AND MODEL HOWEVER I CANT FIND IT STATED ON ANY SUBARU WEBSITE OR WHEN I SEARCH THE VIN NUMBER. HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/07/07/FACING-COMPLAINTS-SUBARU-OFFERS-EXTENDED-WARRANTIES-ON-1-5-MILLION-VEHICLES/#9C54F0E79DC8

• 10/18/2024· POWER TRAIN,ENGINE

  The recall Type: Safety Service Campaign:WTY84 NHTSA Campaign: 18V772000 FB20 Valve Spring Replacement was reported completed by the manufacturer Subaru has no record of it being done. My car is now experiencing symptoms of this recall when I had no issues prior and want me to pay to look into the problem further. Now my vehicle has a check engine light for a recall that was potentially not done as I have no proof that it was completed.

• 10/11/2015· POWER TRAIN

  RECENTLY, WITH ONLY 60,434 MILES (AND ACTUALLY A LITTLE BEFORE THIS), THE AXLE HAD TO BE REPLACED ON MY 2013 CROSSTREK SUBARU. I WAS TOLD THAT THIS WAS DUE TO BAD ROADS. BUT, AFTER HAVING OWNED MANY CARS, NEVER HAS AN AXLE HAD TO BE REPLACED. I AM WRITING BECAUSE THERE IS ANOTHER OWNER OF A 2013 CROSSTREK WHO HAD THE SAME ISSUE, NOTED ON THIS WEBSITE AND WAS GIVEN THE SAME EXCUSE THAT I WAS. CLEARLY, THERE IS A PROBLEM MECHANICALLY WITH THESE AXLES. IN FACT, THEIR ADVERTISEMENT FOR THE CROSSTREK SHOWS THE VEHICLE ON A BUMPY DIRT ROAD. THERE IS A PROBLEM HERE.

• 10/07/2018· ENGINE

  THE OIL LEVEL WARNING LIGHT WAS ILUMINATED. I STOPPED AND ADDED OIL. THIS IS A CONSTANT PROBLEM WHICH IS CAUSING ME TO ADD A QUART OF OIL ONCE PER WEEK. THE DEALER HAS A FIX BUT ONLY FOR VEHICLES UNDER WARRANTY AND SINCE MY VEHICLE IS OUT OF WARRANTY, I'LL HAVE TO PAY OUT OF POCKET. FROM ONLINE SEARCHES, THIS IS AN ISSUE AFFECTING MANY CARS. THE COST, FOR ME, WILL BE IN THE THOUSANDS OF DOLLARS.

• 09/30/2024· UNKNOWN OR OTHER

  The key will not come out of the ignition when turned off and in park. The battery runs with no way to turn it off. This is a known issue with a defective part. Subaru will not cover the repair.

• 09/30/2019· POWER TRAIN

  I WAS ACCELERATING WHILE MERGING ONTO A FREEWAY WHEN THE ENGINE RPMS SUDDENLY DROPPED AND THE CAR SLOWED WAY DOWN. FORTUNATELY, THE TRAFFIC WAS LIGHT, AND THE CARS BEHIND ME ON THE ON-RAMP AND ON THE FREEWAY WERE ABLE TO AVOID MY CAR AS I PULLED TO THE SHOULDER. FORTUNATELY THERE WAS A WIDE, CLEAR SHOULDER TO PULL ONTO AS I TRIED TO FIGURE OUT WHAT WAS HAPPENING. I SHIFTED INTO MANUAL MODE AND ATTEMPTED TO UPSHIFT. I DON'T KNOW IF THIS HAD ANY EFFECT OR IF THE PROBLEM RESOLVED SPONTANEOUSLY, BUT I WAS ABLE TO RESUME DRIVING.

• 09/28/2019· UNKNOWN OR OTHER,ENGINE

  THE ENGINE BURNS OIL TOO FAST. EVERY 800 TO 1000 MILES THE CAR REQUIRES 1OR 2 QUARTS OF OIL

• 09/15/2023· EQUIPMENT

  For the record I'm going to list the items here I'd rather them go down in writing then for my words to not have a witness. 1- safety : the Bluetooth connection is busted and crackling for both me and the caller 2- Automation: nothing happens automatic in this car the locks do not go down when I get in motion . the sunroof and the windows do not roll up in auxiliary power after the key is off. 3- Oil: every thousand Miles the oil light to show up I cannot live like that carrying oil in my car when I run a thousand miles every 3 weeks. 4- DENT REPAIR : have asked you to schedule the date guy to pull this dent out of the front driver wheel well and that hasn't happened yet 5- locking mechanism: the trunk has to be slammed closed every time. The passenger side seat belt noise comes on even if I put a bag of to go food in the seat. 6- sanitation: these seats are infected with something I have cleaned them multiple times and my passengers are complaining of itching and feeling a bite when they ride. 7- the front passenger seat has obviously some strong stain that resembles body fluid because it will not come up even when i clean up in the seat of the cushion it keeps reappearing to the surface. 8- overhead: when it rains above my head you can hear sounds of rain as though it's literally trickling in at the driver door. More than I have noticed that sound I'm not sure what's going on in the overhead but it shouldn't sound like that. PLEASE AND THANKS

• 09/14/2020· SUSPENSION,UNKNOWN OR OTHER,ENGINE

  TVEHICLE BOUNCES EVEN WHEN GOING OVER SMOOTH ROADS. ENGINE SEEM TRY TO STALL WHILE IDLED IN DRIVE MODE. ROUGH STARTING OF VEHICLE MAKES NOISES UNTIL WARMS. VEHICLE HAS LESS THAN 55,000 MILES

• 09/14/2015· UNKNOWN OR OTHER

  TWO TIMES MY VEHICLE HAS HAD A PROBLEM RELEASING MY IGNITION KEY. I END UP HAVING TO WIGGLE THE KEY, PUT BACK IN DRIVE, PARK, DRIVE, PARK, AND IT FINALLY RELEASES THE KEY. THIS SHOULD BE A RECALL ON THE VEHICLE AS I SEE THIS HAPPENING AGAIN.

• 09/11/2020· VISIBILITY/WIPER

  VEHICLE WAS IN MOTION ON A STRAIGHT PORTION OF THE INTERSTATE. SPEED WAS APROX. 70 MPH AND AMBIENT TEMP. APROX. 70 F. FRONT PASSENGER SIDE MAIN WINDOW SHATTERED. NO OBJECT WAS OBSERVED TO HAVE HIT WINDOW PRIOR TO IT SHATTERING.

• 09/07/2015· UNKNOWN OR OTHER,VISIBILITY/WIPER

  THE MOONROOF/SUNROOF HAS EXPLODED. THIS WAS CONFIRMED BY THE OUTWARD BREAK PATTERN.

• 09/01/2025· ENGINE

  The engine stalled unexpectedly during operation. I noticed a sudden loss of power, and the vehicle shut off without warning. This has happened more than once, posing a safety concern.

• 08/28/2024· ENGINE

  2.0L Engine Valve Spring Fracture may Cause Engine stall and excessive oil leaks that migrates in the catalytic converter causing fumes that linger inside the car with a very strong smell.

• 08/27/2019· ELECTRICAL SYSTEM,ENGINE

  MY CAR IS CURRENTLY USING A LARGE AMOUNT OF OIL. I'VE HAD TO PUT IN ABOUT 1.5 QUARTS OF OIL ABOUT 2 TIMES BETWEEN OIL CHANGES. THE HORN HAS ALSO STOPPED WORKING IN SOME POSITIONS (THINKING THIS IS LIKELY THE CLOCKSPRING). MY CAR CURRENTLY HAS ABOUT 106K MILES ON IT.

• 08/21/2023· VEHICLE SPEED CONTROLCrash

  While slowing to turn into a turn lane, my care unexpectedly accelerated to a very high speed, causing me to crash straight into a signal light post. The light post was knocked over by the force of impact. The car ended up around the corner, facing the opposite direction and having hit another car. Police responded to the scene and inspected the vehicle, which was towed away. An insurance claim has been filed, though I am unaware if they have inspected the vehicle yet. The passenger airbag deployed but driver airbag did not. I had no warning before the sudden acceleration and this is the only time something like this happened.

• 08/12/2022· UNKNOWN OR OTHER

  Unable to turn off vehicle and remove key from ignition when vehicle is in park.

• 08/12/2019· UNKNOWN OR OTHER,ENGINE

  MY SUBARU DEALER COMPLETED 2 RECALL ITEMS ON 7/24/2019 - 8/1/2019 ON MY 2013 SUBARU CROSSTREK.THE ENGINE VALVE SPRINGS AND BREAK LIGHT SWITCH. AFTER WORK WAS COMPLETED, ON 8/1/2019 I HAD MY BUMPER REPLACED FROM A REAR-END ACCIDENT I EXPERIENCED ON 7/16 (POSSIBLE BREAK LIGHT SWITCH MALFUNCTION-- IT WAS THE THIRD TIME I HAVE BEEN REAR-ENDED IN THIS CAR SINCE PURCHASE). 8/7/2019 I PICKED UP MY CAR FROM THE AUTOBODY SHOP AND DROVE 2 MI. HOME AND PARKED WITH NO ISSUE. 8/8/2019 I DROVE 35 MI. ONE WAY TO WORK WITHOUT INCIDENT... **RETURNING HOME, I DROVE ROUGHLY 25-MILES AT HIGHWAY SPEEDS OF 45-70MPH, AND 5-MILES IN LIGHT, STOP-AND-GO TRAFFIC. 30-MILES INTO MY TRIP AT AROUND 5-15MPH MY CAR BEGAN TO SHAKE AND VIBRATE, I CONTINUED TO DRIVE, TRAVELING SLOWLY, TRYING TO DISCERN IF THE SHAKING WAS COMING FROM MY CAR OR FROM ONE OF MY TIRES. ALL OF A SUDDEN ALL OF MY ERROR LIGHTS ILLUMINATED ON MY DASHBOARD AND MY ENGINE LOST POWER AND STALLED OUT IN THE MIDDLE OF THE HIGHWAY (THE LIGHTS AND STEREO WERE STILL ON). WITH NO OTHER OPTIONS, I TURNED OFF THE IGNITION AND WAS ABLE TO RESTART THE ENGINE SO I COULD PULL OFF TO THE SIDE OF THE HIGHWAY. UPON DRIVING, MY CAR CONTINUED TO SHUDDER AND VERY LITTLE POWER TO ACCELERATE. IT STALLED AGAIN WITH 30 SEC. OF DRIVING. I WAS ALONE AND SCARED AND DIDN'T WANT TO SIT ON THE HIGHWAY, SO I RESTARTED MY ENGINE AND DROVE THE SHOULDER TO TRY TO REACH THE DEALERSHIP (.5 MI. AWAY) MY CAR CONTINUED TO SHAKE, HAVE NO POWER AND STALLED ANOTHER THREE TIMES AS DROVE TO REACH IT. THE DEALERSHIP DID A DIAGNOSTIC BLAMED THE "ENGINE STALL-OUT" I EXPERIENCED ON MY BUMPER REPLACEMENT, AND GAVE ME AN ESTIMATE OF $889.00 TO FIX, WHICH IS [XXX]! THIS ENGINE STALL FROM THE RECALL REPAIR PUT ME IN EXTREME DANGER, I WAS ALONE AND TERRIFIED WHEN IT HAPPENED ON THE HIGHWAY, AND NOW I AM BEING RIPPED OFF BY THE COMPANY IN CHARGE OF FIXING IT. ITS NOT RIGHT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/12/2015· UNKNOWN OR OTHER

  TWO CONCERNS. PURCHASED VEHICLE NEW MARCH 2013. 5000 MILES LATER CHECK OIL LIGHT ILLUMINATED. HAD TO ADD 1 QT. OIL. WENT TO DEALER TO INQUIRE. SAID THEY HAD TO MONITOR. CONTINUALLY HAPPENED AT 5000. FIRST SAID I HAD A FAULTY OIL SENSOR (RECALL). THOUGHT THAT WAS ODD SINCE IT ONLY HAPPENED WHEN THE OIL WAS LOW. THEN AFTER MONITORING DEALER SAID OIL CONSUMPTION WAS NORMAL. SECOND PROBLEM. AT 71000 MILES HEARD TICKING NOISE IN FRONT LEFT. DEALER SAID NEEDED TO REPLACE LEFT AXLE. POSSIBLE CAUSE ROUGH ROAD CONDITIONS. AT 75000 MILES HEARD SAME NOISE ON RIGHT SIDE. DEALER MECHANIC SAID DUE TO HIGH MILEAGE IT WAS NORMAL FOR THE AXLE TO LOSE GREASE AND FAIL. FOUND IT HARD TO BELIEVE THAT IT WAS NORMAL FOR BOTH AXLES TO FAIL AT 71000-75000 MILES. I WOULDN'T CONSIDER THAT HIGH MILEAGE NOR WOULD I CONSIDER IT NORMAL FOR AXLES TO FAIL. SPOKE WITH THEIR CUSTOMER RELATIONS 1-800-SUBARU3 CASE #1-10733639056. I PAID $628.00 TO REPLACE FIRST AXLE. THEY AGREED TO PAY FOR SECOND AXLE. THEY SAID THEY WERE ONLY REPLACING IT BECAUSE I WAS A GOOD CUSTOMER AND A GESTURE OF GOOD WILL. NOT BECAUSE THE AXLES WERE FAULTY. I WOULDN'T CONSIDER MYSELF A GOOD CUSTOMER SINCE THIS IS THE ONLY SUBARU I HAVE EVER PURCHASED AND IT HAS BEEN NOTHING BUT A PROBLEM.

• 08/11/2022· ENGINE,FUEL/PROPULSION SYSTEMFire

  Engine burst into flames during normal highway driving. Vehicle was well-maintained with all scheduled maintenance performed during the life of the vehicle. CEL was lit approximately 1 week before fire but driveability was normal.

• 08/09/2019· POWER TRAIN

  THE KEY GETS STUCK WHEN YOU TURN OFF THE CAR. YOU HAVE TO TURN IT ON AND PUT IT IN GEAR AND TRY AGAIN. SONETIMES IT TAKES ONE TRY AND SOMETIMES UP TO 20. PLEASE HELP. WE CANT LEAVE IT IN THE CAR BECAUSE THE BATTERY WILL DRAIN. IS THERE A RECALL COMING FOR THIS? THE TECHNICIAN SAID THEY SEE THIS A LOT BUT OURS IS THE WORST THEY'VE SEEN. ITS BEEN HAPPENING FOR ABOUT A MONTH.

• 08/02/2022· VISIBILITY/WIPER

  The windshield is cracked it is on the driver's side it is spidering down the windshield. I wad wondering if it was covered on the recall

• 08/01/2016· ELECTRICAL SYSTEM,VISIBILITY

  TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO ADJUST THE AIR CONDITIONER, THE MOTOR SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAN FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEATER BLOWER CONTROL POWER PLUG SHORTED AND MELTED THE CONNECTOR. AS A RESULT, THE HEATER BLOWER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,454.

• 07/28/2014· WHEELS

  RIGHT REAR TIRE IS WORN DOWN TO WEAR INDICATORS AFTER 13000 MILES. DEALER TOLD ME TO GO TO YOKOHAMA, WHO IS WILLING TO GIVE ME 1/2 OFF 2 TIRES WHICH COST $220 EACH. *JS

• 07/24/2020· UNKNOWN OR OTHER

  THE KEY GETS STUCK AND I CAN'T GET IT OUT I HAVE LOOKED THIS UP AND SO MANY PEOPLE HAVE THE SAME ISSUE

• 07/22/2020· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  SLOW STARTING WHEN TURNING OVER FROM STOP/PARK/COLD/HOT. EXCESSIVE OIL USE AFTER EACH 3,000 MILES. NO LIGHT WARNING FOR LOW OIL DISPLAYS. ENGINE BOGS OR ALMOST STALLS WHEN GIVING GAS. USUALLY WHEN AIR CONDITIONING IS RUNNING. THIS STARTED TO OCCUR AFTER I HAD THE VALVE SPRING RECALL TAKEN CARE OF. AND ALL IGNITION COILS REPLACED. THE IGNITION COILS CAUSED EXCESSIVE STALLING DOWNHILL TO UPHILL AT VARIOUS SPEEDS YET USUALLY OCCURRED WHEN APPLYING GAS FROM SLOW TO MID-SPEED WHEN APPLYING GAS. MY THOUGHT WERE IT WAS DUE TO THE RECALL BUT EVIDENTLY HAD NOT RELATION. AS PER SUBARU DEALER ON MAUI. REAR WHEEL BEARING REPEATEDLY REPLACE. 3 TIMES IN ONE 1 AND A HALF YEARS. START WITH WITH WINDING NOISE THEN GETS WORSE VERY QUICKLY. WITHIN 1 TO 2 MONTHS. FELT /FEELS VERY UNSAFE. DRIVING AT SLOWER SPEED OKAY AT THE RANGE OF 45-60 MPH NOISE IS VERY PREDOMINATE. THUS REQUIRING TO DRIVE AT SLOWER SPEEDS THAN REQUIRED, I BOUGHT THIS CAR USED. IN THE COURSE OF LESS THAN 2 YEARS I HAVE HAD ALL THESE ISSUES. ALL THESE ISSUES WHERE IN THE COURSE OF BETWEEN 2018 AND 2020.

• 07/20/2021· STEERING

  The contact owns a 2013 Subaru XV Crosstrek. The contact stated while starting the vehicle, the steering wheel was difficult to turn to the left and to the right. The contact stated that the steering assist warning light was illuminated. The contact was able to drive to her destination at a slow speed. The contact took the vehicle to two independent mechanics who were both unable to diagnose the cause of the failure. The contact called the local dealer and made them aware of the failure. An appointment was scheduled. The vehicle was not yet diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,400.

• 07/14/2022· STEERING,ENGINE,FUEL/PROPULSION SYSTEMCrash

  The stall led to a collision, bent cam shaft and need for total engine repair.

• 07/13/2022· STEERING,ENGINE,FUEL/PROPULSION SYSTEMCrash

  involved in a collision, possibly related to the stall issues mentioned in the collision. Reported to the insurance. They are pending repair on the matter due to recall and entire engine was required, which is more than the car is valued for.

• 07/09/2019· EXTERIOR LIGHTING,ENGINE

  TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA SUBARU (97 ANDOVER ST, DANVERS, MA 01923, (978) 739-8850) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 07/08/2024· ELECTRICAL SYSTEM

  The electrical harness to the variable fan speed switch overheated melting the harness and switch.

• 07/06/2020· ENGINE

  I HAD A RECALL DONE ON AN ENGINE SPRING IN AUGUST. AT THE END OF JUNE I EXPERIENCE POWER LOSS AND BLOW BACK. I HAVEN'T HAD IT CHECKED YET BUT I'VE SEEN MULTIPLE COMPLAINTS OF ENGINE FAILURE AFTER THIS RECALL. I'M WONDERING IF MINE FITS.

• 07/03/2018· POWER TRAIN,WHEELS

  MY 2013 SUBARU XV CROSSTREK WAS PURCHASED BRAND NEW IN SEPTEMBER 2013. WITHIN 65K MILES I HAD TO REPLACE THE CV JOINT ON BOTH FRONT WHEELS (ISSUE WAS INDICATED BY A CLICKING SOUND FROM THE WHEEL WHEN TURNING RIGHT OR LEFT). AGAIN, AT AROUND 120K MILES I HAD TO REPLACE THEM BOTH, AND NOW, A THIRD TIME AT 182K MILES. AFTER DOING MUCH RESEARCH THIS IS A COMMON ISSUE ON THE XV CROSSTREK THAT IS NOT RELATED TO DRIVING CONDITIONS, ROAD CONDITIONS, OR DUE TO PHYSICAL DAMAGE TO THE PART OR VEHICLE. EACH OF THE TIMES THE CV JOINT WAS REPLACED THE BOOT WAS INTACT, WHICH INDICATES THAT IT IS A FAULTY PART OR ASSEMBLY RATHER THAN DAMAGE OCCURRING TO THE WHEEL. EACH OF THESE REPAIRS COSTS APPROXIMATELY $500 AT THE DEALERSHIP (PER WHEEL) AND IS NOT COVERED UNDER WARRANTY. THE NUMBER OF COMPLAINTS REGARDING THIS SHOULD REQUIRE SUBARU OF AMERICA TO VOLUNTARILY RECALL OR REPAIR THIS PART FREE OF CHARGE. ADDITIONALLY, IF THIS PART FAILS WHILE THE VEHICLE IS IN MOTION, SEVERE TRANSMISSION DAMAGE WILL RESULT AND AN ACCIDENT IS LIKELY. MY EXPERIENCE WITH MY FIRST SUBARU HAS BEEN NOTHING BUT EXPENSIVE, AND BURDENSOME REPAIRS TO A CAR WHICH IS SUPPOSED TO HAVE THE "LOWEST COST OF OWNERSHIP" AS THEY ADVERTISE TO CONSUMERS.

• 06/27/2023· ENGINE

  MY 2013 SUBARU CROSSTREK stalled on the highway in March 2023 while I was driving home from work. I brought it to Hassett Subaru in Wantagh because a friend told me that there was a recall on the spring valve (from 5 years ago, which I was never notified of). Vlad Oriol wanted to charge me a few thousand dollars to breakdown the engine, even though that was a requirement of the recall. I checked the VIN and found out my car was covered by the spring valve recall. Since the car was unsafe to drive, I then called Subaru headquarters who sent a tech supervisor to investigate the situation. The tech supervisor said the problem was due to the recall so the engine breakdown was covered. The tech supervisor said the "rocker arm had come loose from excessive lash, but was tied to the recall issue," and also added that there was no other damage. Hassett Subaru was forced by Subaru headquarters to preform the recall fix. I picked up my car (we live 2 miles from Hassett) and the very next day the car wouldn't accelerate and was constantly misfiring. I brought the car back to Hassett. The tech supervisor came out again to investigate, this time there was additional damage to the cam shaft (which was not there before Hassett worked on the car). Hassett told Subaru headquarters that there was a preexisting issue with the car (which was totally false). As a result Subaru headquarters would not cover the cost to fix the problem that Hassett caused by attempting to fix the recall issue. Thanks to Hassett's misrepresentations to Subaru headquarters we have a car that doesn't run and can't afford a new one.

• 06/23/2022· VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

  Whilst driving down Highway 101 near Sequim WA, I was on cruise control doing 55 MPH going up a steep hill which I have done numerous times before without issue. When all of a sudden the car suddenly slowed down, for me to hear honking from a Semi behind me who had to suddenly swerve to go around us to stop him from rear ending me (luckily that part of the road on the hill had a second lane for the truck to use, if not then me and my son would probably be seriously injured or dead.) I looked at the dashboard to find the engine warning light on, and the cruise control flashing, but the car was still running and drove fine with the accelerator pressed. Later on I found out this error code was P0024. When that issue happened, not only had the engine warning light illuminated, it caused not only the cruise control to disengage (without my input) but also for the vehicle stability control to stop working. Once again though the engine was still running file and in my opinion it disabling the cruise and stability control gravely endangered the occupants when it had no reason to disable them. Since then I have had other similar error codes such as P000D which have cause the same thing, but they happened on level ground so the car did not slow down so suddenly. I believe the issue is low or used engine oil, as when I got an oil change (within service life) the issues seems to have gone away; this has happened many times before. These PZEV vehicles not only in my opinion break EPA laws on emissions as they make the car burn through many quarts of oil in the service life, so how Subaru can claim PZEV when exchanging high RPS and a boat load of oil for some if any PZEV's I do not know. My car has two recalls, I have been urgently trying to get these fixed, but my two local dealerships (both 50 miles away) refuse to do the recalls as I filed a lemon complaint, and BBB complaint as one refused to honor a price match for thousands to me. I am a disabled Veteran and need car.

• 06/09/2020· ENGINE

  FOLLOWING THE VALVE SPRING RECALL REPAIR, ENGINE SPUTTERS AND HESITATES AT STOP LIGHTS AND IN SLOW MOVING TRAFFIC, AND ENGINE CONSUMES 800% SINCE THE REPAIR. NO PROBLEMS BEFORE VALVE SPRING RECALL REPAIR WAS PERFORMED AT THE DEALERSHIP, DESTROYING AN OTHERWISE GOOD CAR. *TR