2013 Mini JCW Countryman ALL4

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/28/2023· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS

  The footwell module that controls the lights, brake lights windows and dashboard is faulty on all mini cooper of this module. Every time I change my battery or disconnect it the module brakes and the dealership knows this problem and still want to charge 1300 dollars to fix it it is a safety and hazard issue.

• 12/18/2013· VISIBILITY/WIPER

  OUR BRAND NEW, 2014 MINI COUNTRYMAN WITH 100 MILES DEVELOPED A FRACTURE IN ITS WINDSHIELD WITH NO APPARENT OR OBSERVED CAUSE. WE BELIEVE THAT THIS IS DUE TO A DESIGN OR ENGINEERING DEFECT. THE FRACTURE IS LOCATED IN THE BOTTOM CORNER OF THE WINDSHIELD ON THE DRIVER-SIDE. IT IS APPROXIMATELY 8 INCHES LONG AND REACHES THE BASE OF THE WINDSHIELD. *TR

• 12/11/2023· TIRES

  I purchased a used car from Carvana. It had brand new tires on the car when I took possession of it. The make and model of my car comes standard with run-flat tires because my car does not have a spare tire. Before Carvana sold the car they replaced the tires with non run-flat tires but did not inform me of this. One year after I took possession of the car, I had a flat tire and was stranded on the side of a busy highway for hours because I had no spare and the tires Carvana put on the car were not run flat tires. I think Carvana put my safety at risk just to save a few bucks. I have contacted them multiple times and they won't help me. I think they should replace the tires on my car with run flat tires since I'm still driving an unsafe car. They knew the car comes standard with run flats and they knowingly replaced the tires with non run flats. Can you help me?

• 12/07/2018· AIR BAGS

  I TOOK MY CAR IN FOR SERVICING FOR AN OIL CHANGE AND BECAUSE THE PASSENGER AIRBAG WARNING WAS DISPLAYED. TECHNICIAN SAID THE PASSENGER SEAT OCCUPANCY HAS A SENSOR FAULT. NO GUARANTEE THE AIRBAG WOULD INFLATE IN AN ACCIDENT. $1123 PLUS TAX TO REPLACE. IS THERE A RECALL NOTICE ON THIS? IF SO I HAVE NOT SEEN IT. CAN NOT AFFORD TO REPLACE THAT, IT IS A SERIOUS SAFETY CONCERN. CAN YOU HELP ME WITH THIS IN SOME WAY? SEEMS MANDATORY TO ME THAT MINI COOPER WOULD COVER THIS. MY CAR HAS LESS THAN 35K ON IT MILEAGE. I AM VERY CONCERNED FOR MY PASSENGERS IN FRONT SEAT.

• 12/06/2017· ENGINE

  THERMOSTAT HOUSING FAILED AND LEAKED. SOME VEHICLE OWNERS HAVE RECEIVED A MINI EXTENDED WARRANTY FOR 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST. I HAD TO PAY FOR A REPLACEMENT PART AND INSTALLATION AT A MINI DEALER. VEHICLE LEAKED COOLANT ON GARAGE FLOOR AND VARIOUS PARKING SPOTS. MINI IS REIMBURSING SOME OWNERS FOR THIS REPAIR. I WOULD LIKE MY VIN AUTHORIZED FOR REIMBURSEMENT.

• 11/21/2022· AIR BAGS,SEAT BELTS

  When passenger is seated with safety belt on the seat belt light comes on along with a message that the passenger seat air bag will not deploy.

• 11/20/2017· UNKNOWN OR OTHERFire

  OUR 2013 MINICOOPER COUNTRYMAN S ALL 4 WITH 30,400 MILES ON, WAS CAUGHT ON FIRE ON NOVERBER-11-2017 IN DEDHAM MA. THE CAR WAS PARKED IN A GARAGE WHILE THE ENGINE WAS TURNED OFF. CAR DID NOT INDICATE ANY WARNINGS AND WE DIDN'T OBSERVE ANYTHING OUT OF ORDINARY. FIRE WAS PUT IN CHECK BY SPRINKLERS IN THE GARAGE AND DEDHAM CITY FIRE DEPARTMENT HAD TO PUT THE GARAGE ON LOCK DOWN UNTIL THEY TURN OFF THE FIRE AND THE GARAGE WAS SAFE TO ENTER. THE 3 STORIED OFFICE BUILDING WAS GIVEN A HOLIDAY AS THEY COULDN'T STAY IN THE BUILDING DUE TO SMOKE SMELL. WE HAVE OUR BABY CAR SEAT AND FEW OTHER BELONGINGS IN THE CAR, BUT ALL OF THEM WERE DAMAGED IN THE FIRE. WE HAVE INFORMED THE CAR DEALERSHIP THAT SOLD THIS CAR TO US AND THE MINI CUSTOMER RELATIONS DEPARTMENT, BUT BOTH OF THEM DIDN'T SHARE OUR CONCERN FOR SAFETY. WE WISH THE NHTSA WOULD CONSIDER THIS MATTER SERIOUSLY AS IT COULD HAPPEN TO OTHER MINIS. THANK YOU

• 11/18/2019· AIR BAGS

  TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE CONTACT CALLED BRAMAN MOTORCARS AT 561-609-0130 (LOCATED AT 2901 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,186.

• 11/06/2023· AIR BAGS

  The contact owns a 2013 Mini Cooper S. The contact stated that while driving at an undisclosed speed, the air bag and the seat belt warning lights illuminated. The vehicle was taken the BMW dealer and diagnosed with failed front driver's side door air bag sensor and a failed passenger occupancy sensor. The contact was informed that the front driver's side door air bag sensor and the passenger's occupancy sensor needed to be replaced. The vehicle was repaired. The failure reoccurred with the driver's side door air bag sensor. The vehicle was taken back to the BMW dealer. The vehicle was diagnosed with a faulty front driver's side door air bag sensor. The vehicle was not repaired. The contact was advised to take the vehicle to a Mini dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to a Mini dealer. The failure mileage was approximately 61,180. The consumer stated that during the last diagnostic check on at the last dealership, it was found that the vehicle had a leaking valve cover gasket, coolant was leaking, as well was the thermostat needed to be replaced. The contact took the vehicle to Mini who contacted silver rock for approval of gasket and coolant repairs, but the items were not covered under the warranty contract.

• 11/04/2014· VISIBILITY

  WE WERE DRIVING AROUND 70 MPH IN THE HOV LANE OF OUR HIGHWAY WITH OUR DOG IN THE BACK SEAT. A SUDDEN EXPLOSIVE NOISE (SOUNDED LIKE GUNFIRE) AND THE REAR SUNROOF EXPLODED ALL OVER OUR DOG AND REAR SEAT. *TR

• 10/30/2013· ENGINE

  I PURCHASED A MINI COOPER S 2013 AND NOTICED THE CAR WAS HARD TO HANDLE ON THE ROAD AT ALL TIMES. THE SERVICE DEPARTMENT HAD TOLD ME THAT WAS NORMAL FOR THIS TYPE OF CAR. I KEPT COMPLAINING AND THEY FINALLY TOOK THE CAR IN TO HAVE IT CHECKED. THEY TOLD ME IT THE ALIGNMENT WAS BAD AND THE TIRES NEEDED TO BE REPLACED. I WAS CHARGED FOR THE SERVICE, BUT I BELIEVE THIS WAS A MANUFACTURE DEFECT BECAUSE THE CAR WAS LIKE THAT FROM THE TIME I DROVE IT OFF THE LOT UNTIL THE TIME OF SERVICE. THIS, IS A VERY SERIOUS MATTER IF NOT ONLY ONE CAR IS SOLD LIKE THIS. NOT TO MENTION THE WHOLE ENGINE WAS LEAKING OIL AND THE BACKFIRING . *TR

• 10/27/2024· TIRES

  2 weeks ago my niece borrowed my 2013 mini countryman to go upstate NY and have a flat tire, went to Mavis to fix, when she returned the car I noticed the tire installed is not to the specs. required for the Mini w/ no spare tire due to run flat tire for the car required. Mavis should have installed the specified tire for safe driving. So far nothing happen because I immediately replaced it with a correct tire the next day after I noticed the improper tire installed. Subject: Tire size: - 205/55R17 95V (1624), Load index: - 95, Speed Rating: - V No Marking found indicating a run flat tire which are shown on other 3 existing tires.

• 10/25/2013· FUEL SYSTEM, GASOLINE,ENGINE

  TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VEHICLE HAD RUN OUT OF FUEL. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THERE WAS ADEQUATE FUEL IN THE VEHICLE AT THE TIME OF THE FAILURE. THE TECHNICIAN STATED CONFIRMED THAT THERE WAS A FAILURE WITH THE FUEL PUMP. THE CONTACT WAS UNAWARE IF THE PART WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. THE DEALER REMOVED AND REPLACED THE FUEL SENDING UNIT, WHICH WAS DEFECTIVE. UPDATED 01/14/14

• 10/24/2024· ELECTRICAL SYSTEM,AIR BAGS,SEATS

  Passenger occupancy sensor malfunctions all the time and there are hundreds of claims regarding this issue but was never addressed by the manufacturer The same issue prompted a recall in older models but has not been corrected in newer ones

• 10/22/2019· AIR BAGS,SEATS

  THE PASSENGER SEAT OCCUPANCY SENSOR IS FAULTY. BMW RECALLED MANY BMWS AND MINI COOPERS FOR THIS ISSUE BUT NOT THE 2013 MINI COUNTRYMAN - BUT IT ALSO HAS THIS ISSUE. IT IS ALL OVER THE INTERNET WITH VIDOES TEACHING YOU HOW TO TRY TO BYPASS IT. THE LIGHT COMES ON TELLING YOU THERE IS AN AIRBAG DEFECT AND SEATBELT LIGHT COMES ON FOR PASSENGER SIDE. IT ONLY MAKES THE SOUND WHEN SOMEONE IS IN THE SEAT MOVING AROUND. IF NO ONE IS IN THE SEAT, THE LIGHTS ARE STILL LIT BUT NO ALARM IS SOUNDED. YOU CAN SIMPLY GOOGLE THIS AND TONS OF COMPLAINTS COME UP. IT HAPPENS WHEN YOU TURN ON THE CAR.

• 10/19/2015· AIR BAGSCrash

  I WAS INVOLVED IN A CAR ACCIDENT ON 10/15/2015 WHICH I REAR ENDED A PICKUP TRUCK. I WAS GOING ROUGHLY 45-50 MPH WHEN THE TRUCK IN FRONT SLAMMED THEIR BRAKES WHICH CAUSED ME TO CRASH INTO HIS REAR END OF THE TRUCK. THE FRONT OF THE CAR IS IN BAD SHAPE AND LUCKILY I WAS NOT INJURED. HOWEVER, THE AIRBAGS IN THE CAR DID NOT DEPLOY WHICH I FIND VERY DISTURBING.

• 10/14/2024· ENGINE,FUEL/PROPULSION SYSTEM

  Yes my Mini Cooper 2013 I was just driving normal speed 35 to 40 miles per hour and all the sudden my engine has just quit and stopped running I was not in any danger or in a crash I was able to move my car off to the side of the road and unfortunately this was only the first time the second time was actually on the highway I was scared to death because I was actually came to a halt on the freeway but I was able to push my car off to the side and be out of Harm's Way my car is now parked in front of my house due to engine failure and I don't know what else to do but I saw this recall and I thought I would give you guys a shout and tell you what's wrong and the only thing I replace so far was a new fuel pump and unfortunately that was not the issue my car was still not run or start and now I noticed there is a broken seal in the air intake that looks like it needs to be replaced

• 10/08/2024· ELECTRICAL SYSTEM

  Body control module (footwell module) controls the windows and blinkers. Recall was issued May 12, 2023 have filed with NHTSA several weeks ago with no response. This part has stopped working can't put windows down or use blinkers.

• 10/07/2023· ELECTRICAL SYSTEM

  I have 2013 Mini Cooper Countryman S and I was driving and I almost got rear ended because my turn signals were not working. There were no signals on the car indicating that the module failed. I took it to get inspected and It turns out that the footwell module failed and this is a known issue for Mini coopers, that has forced Mini to extend the warranty. [XXX] Apparently the footwell module is known to fail under very normal repair conditions when the battery is disconnected or jumped. Unfortunately, my car meets the warranty mileage limit but not the 10 year service data limit as the car's in service date was in January 2013. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/28/2024· AIR BAGS,SEAT BELTS,SEATS

  As per NHTSA there was a recall the replace OC3 SEAT OCCUPANCY MAT but I never received recall notice and just passed 10 years with 40K millage and started getting air bag light, dealer is not replacing it under warranty, if they was a recall they should have replaced my seat earlier so that I would not have this issue today. is there a way to extend warranty to longer time or recall all the cars and replace them so that we do not have to spend 2k to replace it? "01 11 16_OC3 SEAT OCCUPANCY MAT: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES"

• 09/28/2017· STEERING

  TL* THE CONTACT OWNS A 2013 MINI COOPER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE EPS INDICATOR ILLUMINATED. THE FAILURE RECURRED A SECOND TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

• 09/27/2018· STRUCTURE,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. AFTER PARKING AND TURNING THE VEHICLE OFF, THE FRONT DRIVER AND PASSENGER DOORS WOULD NOT UNLOCK AND THE DOORS COULD NOT BE OPENED. AFTER MAKING SEVERAL ATTEMPTS TO UNLOCK THE DOORS, THE CONTACT HAD TO CLIMB TO THE REAR SEATS TO EXIT THROUGH THE REAR DOOR. THE CONTACT REPLACED A FUSE THAT ENABLED THE FRONT PASSENGER SIDE DOOR TO UNLOCK, BUT THE FRONT DRIVER SIDE DOOR REMAINED LOCKED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.

• 09/26/2013· POWER TRAIN

  I JUST BOUGHT A BRAND NEW 2013 MINI COOPER LAST YEAR ON NOVEMBER 2012. SOMETIME DURING LAST WEEK SEPTEMBER 18, 2013, I DROVE HOME FROM WORK TURN OFF MY CAR BUT THE KEY WOULDN'T RELEASE. I HAVE TO PRESS MANY TIMES FOR IT TO RELEASE. THE NEXT DAY HEADING OUT TO WORK, START THE CAR BUT THE GEAR SHIFT GOT STUCK. IT WOULDN'T SHIFT TO REVERSE. I CALL THE DEALER TO MAKE AN APPOINTMENT TO SEE WHAT'S WRONG WITH THE CAR. THE MINI DEALER CALLED TO NOTIFY THAT THEY WILL NEED TO STAY OVERNIGHT AS IF THEY SAID THEY ARE WAITING FOR ONE PART TO COME IN. THE NEXT DAY THE DEALER CALL ME TO ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSE THE FAILURE. AND TOLD ME IT WILL CAUSE $1,500 FOR PARTS AND LABOR TO FIX IT. THEY TOLD ME THAT THE WARRANTY WON'T COVER IT, IT WILL COME OUT FROM MY POCKET. SO I TOLD THEM NOT TO DO ANYTHING, THAT I WILL COME AND PICK UP THE CAR. *JS

• 09/15/2014· ELECTRICAL SYSTEM

  FROM INITIAL DELIVERY THE SPEEDOMETER INDICATES A SPEED THAT IS 8% OVER ACTUAL. I HAVE FILED SEVERAL COMPLAINTS WITH MINI TO GET THIS CORRECTED. THEY TELL ME THEY HAVE BEEN TRYING TO CORRECT THE PROBLEM SINCE THE INTRODUCTION OF THE 2010 MODEL. IN ORDER TO ACCURATELY MONITOR MY SPEED, I USE AN APP ON MY IPHONE THAT USES GPS TO DISPLAY ACTUAL SPEED. WHEN USING THE IPHONE FOR THIS PURPOSE, I PLACE IT ON THE DASH. MY CONCERN IS THAT THE IPHONE CAN BE A DISTRACTION AND THUS A SAFETY HAZARD. I SUSPECT OTHER DRIVERS ARE USING THIS OR OTHER METHODS TO MONITOR THEIR ACTUAL SPEED. *TR

• 09/14/2016· VEHICLE SPEED CONTROL

  2013 MINI COOPER PACEMAN BASE AUTO. 05/30/2016- WE EXPERIENCE INSTANCES WHERE VEHICLE CONTINUES TO ACCELERATE MAINTAINING SPEED AFTER RELEASING GAS PEDAL WHILE VEHICLE IS IN MOTION ON CITY STREET, HIGHWAY, CITY STREET GOING DOWNHILL. DURATION OF THE PERIOD OF CONTINUED ACCELERATION MAINTAINING SPEED TYPICALLY LAST 1 TO 3 SECONDS. WE NOTED THAT THE OCCURRENCE OF THESE INSTANCES BEGAN RECENTLY AFTER ANNUAL SERVICE IN 05/2016. WE INQUIRED IF VEHICLE HAD RECENT SOFTWARE UPDATE. DEALER CANNOT DIAGNOSE ANY DEFECT. DEALER CITED ADAPTIVE ENGINE CONTROL UNIT (ECU). DEALER ACKNOWLEDGED OTHER CUSTOMERS HAVE CITED THE SAME ISSUE WE ARE EXPERIENCING. DEALER RESET ECU UNIT. WE INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM. DEALER OFFERED TO PERFORM TRANSMISSION FLUID SERVICE AT OUR EXPENSE. NOTE VEHICLE STILL UNDER NEW CAR WARRANTY. DEALER ADVICE WHEN INSTANCE OF ACCELERATION OCCURS TO PRESS THE BRAKE. DEALER ADVISED US TO CHANGE DRIVING STYLE. WE CONFIRMED ALL REMEDIES AT DEALER LEVEL EXHAUSTED. WE CONTACTED MINI USA FOR ASSISTANCE AND INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM, REQUESTED MINI USA WORK WITH DEALER TO COVER EXPENSE. MINI USA CONTACTED DEALER. MINI USA DECLINED TO COVER TRANSMISSION FLUID SERVICE EXPENSE. MINI USA REFERRED US BACK TO DEALER SERVICE MANAGER FOR FURTHER ASSISTANCE AND CLOSED INCIDENT. MINI USA OFFERED TO HAVE REGIONAL REP MEET WITH US WHEN AT DEALER IN 09/2016. WE ACCEPTED OFFER TO MEET. 09/14/2016 WE CONTACTED MINI USA ABOUT MEETING WITH REGIONAL REP. MINI USA HAD NO RECORD OF OFFER OR REQUEST. WE INFORMED MINI USA ALSO EXPERIENCING SAME ACCELERATION ISSUE IN 2013 MINI COOPER COUNTRYMAN BASE AUTOMATIC. ANNUAL SERVICE FOR THIS VEHICLE IN 05/2016. WE ASKED IF PROBLEM IS ECU SOFTWARE RELATED. FOR THE RECORD WE INFORMED MINI USA THAT THEY HAVE DEEMED VEHICLE SAFE TO DRIVE.

• 09/06/2018· POWER TRAIN

  THE 2013 COOPER S WE STARTED HAVING ISSUES ABOUT A YEAR AGO, WHERE THE CAR HESITATED TO ACCELERATE, AS IT IS USUALLY DESCRIBED IN THE SERVICE HISTORY. WHAT HAPPENS IN REAL DRIVING SITUATIONS IS THAT WHEN YOU CRUISE AT AROUND 2,000 RPM AND THEN DECIDE TO ACCELERATE THE CAR LOSES THE POWER, COMPLETELY! SO BASICALLY, WHEN YOU'RE ON THE FREEWAY OR ON A TWO-WAY ROAD AND DECIDE TO OVERTAKE ANOTHER VEHICLE, THE MINI WILL NOT ONLY NOT ACCELERATE, BUT JUST COMPLETELY LOSE POWER FOR A SECOND OR TWO. IT IS AN OBVIOUS SAFETY CONCERN. AT THE BEGINNING IT WASN'T TOO FREQUENT, BUT RECENTLY IT STARTED DOING IT ALL THE TIME, DESPITE THE FACT THAT THE MINI SERVICE REPLACED FUEL INJECTORS, PERFORMED SOME CLEANING AND ALSO SUGGESTED TO ME TO USE A FUEL ADDITIVE WITH EACH FUEL UP. NONE OF THOSE THINGS HELPED, THE ISSUES PROGRESSIVELY STARTED TO GET WORSE. IT ALL STARTED WHEN THE ODOMETER WAS SOMEWHERE BETWEEN 75 AND 80 THOUSAND MILES. THE VEHICLE IS CURRENTLY AT AROUND 97,000 MILES THEREFORE SLOWLY REACHING ITS WARRANTY END (100,000 AND/OR 6 YEARS). DURING MY RECENT SERVICE APPOINTMENT AT MINI OF RENO I INSISTED ON REPAIRING THE PROBLEM. I WAS TOLD THAT AT THIS STAGE MINI OF RENO, NOR MINI USA KNOW HOW TO FIX THIS PROBLEM AND ONLY THING THEY CAN TRY IS ATTEMPT ON CLEANING THE CARBON BUILD-UP, WHICH THEY QUOTED ME $1386,86, MAKING IT CLEAR AT THE SAME TIME, THAT THIS IS JUST AN ATTEMPT AND THEY CANNOT GUARANTEE THAT IT WILL FIX THE PROBLEM. CONTACTING MINI USA YIELDED NO RESULTS, THEY DIDN'T OFFER TO FIX OR REPLACE THE VEHICLE.

• 09/01/2023· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper Convertible. The contact stated that the turn signal became inoperable, and the windows failed to roll up or down. The contact stated there was an unknown red warning light illuminated. The message to "Take Vehicle to BMW Dealer Immediately" was displayed. The vehicle was taken to the local dealer, who stated that the vehicle was not covered under a recall. The vehicle was diagnosed, and it was determined that the foot well control module needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 56,750.

• 08/21/2024· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  Blinkers stopped working and windows are no long rolling down

• 08/21/2023· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 08/17/2018· ENGINE

  I BOUGHT MY MINI BRAND NEW IN 2013. I TOOK IT TO BE SERVICED REGULARLY AT CREVIER MINI AND I TOOK IT EVERY TIME I HAD A SERVICE LIGHT COME ON, WHICH WAS MULTIPLE TIMES IN THE FIRST COUPLE YEARS. THE WARRANTY LASTED UNTIL JUNE 2017. IN NOVEMBER 2017, I NOTICED A MUSTY SMELL COMING FROM THE AIR VENTS, AND NOTICED LIQUID WAS LEAKING FROM MY CAR. I TOWED MY CAR TO THE DEALERSHIP, AND MINI TECHS FOUND THAT MY THERMOSTAT HOUSING FAILED AND LEAKED, AND THE HEAD GASKET WAS NOT PROPERLY SEALED WHICH CAUSED MY CAR TO LEAK COOLANT. MINI USA HELPED WITH THE COST OF MY REPAIR TO MY CAR WHICH ONLY HAD 37,000 MILES ON IT BECAUSE OF ITS LOW MILEAGE, FOR WHICH I WAS VERY GRATEFUL. NOW, IN AUGUST 2018, I NOTICED THAT THE RADIATOR FAN WHICH IS DIRECTLY CONNECTED TO THE THERMOSTAT WAS NOT TURNING (THE FAN WAS STILL FUNCTIONING WHEN CONNECTED TO POWER). I TOOK IT TO GET SERVICED AND MINI TECHS FOUND THAT MY ENGINE HAD OVERHEATED TO THE POINT OF BEING CRITICALLY DAMAGED. THERE WAS COOLANT FOUND IN THE SPARK PLUGS WHICH MEANS MOST LIKELY THAT THE HEAD GASKET LEAKED. WHEN I ASKED IF THIS COULD HAVE BEEN RELATED TO THE PRIOR REPAIR, I WAS TOLD IT IS DIFFICULT TO PINPOINT THE EXACT REASON THIS HAPPENED. HOWEVER, THERE SHOULD HAVE BEEN AN INDICATOR LIGHT TO PREVENT THIS TYPE OF CRITICAL PROBLEM BEFORE IT IS IRREVERSIBLE AND CAN'T BE FIXED, BUT THERE WAS NOT. THE ENTIRE ENGINE HAS TO BE REPLACED FOR A SERVICE CHARGE OF AROUND $7500. THIS IS WORTH MORE THAN THE CAR ITSELF. WHAT I LEARNED IS THAT EVEN IF YOU DO EVERYTHING RIGHT, BY THE BOOK, AND PER RECOMMENDATION FROM MINI, YOUR CAR CAN STILL FAIL AND DIE WITHIN 5 YEARS- RIGHT AFTER THE COMPANY WARRANTY WEARS OFF. THIS HAS SHAKEN MY FAITH WITH THE MINI COMPANY. FOR NO REASON SHOULD A CAR HAVE FAILED AFTER BEING DRIVEN FOR AROUND 40,000 MILES WHILE RECEIVING SERVICE FROM THE DEALERSHIP ITSELF.

• 08/17/2018· POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  64,000 MILES - WINTER 2017 MY 2013 MINI COOPER PACEMAN SALL4 WAS TAKING ON WATER IN THE BOOT- DIDNT KNOW IF IT WAS FROM MELTING SNOW ETC. IN CAR. DRIED OUT. WATER CAME BACK AND FLOODED BACK SEAT FLOOR. BROUGHT TO MINI- THEY TOLD ME I HAD A TAILLIGHT SEAL LEAK WHICH CAUSED WATER TO GET DOWN INTO THE CAR WHICH FRIED A COMPUTER SYSTEM THAT CONTROLLED MY AWD AND OTHER THINGS. AWD IS NOT OPTIONAL WHERE I LIVE. MY WARRANTY HAD JUST ENDED. THE QUOTE FOR THE WORK WAS THOUSANDS OF DOLLARS. I CONTACTED MINI CORPORATE THEY OFFERED TO COVER 15% OF THE BILL. I DENIED THAT AND CLAIMED IT ON MY INSURANCE WHICH NOW SHOWS NEGATIVELY AGAINST MY CAR. I DIDNT EVEN KNOW A TAILLIGHT SEAL COULD LEAK? THEN TO HAVE A COMPUTER GET FRIED AS A RESULT OF IT. THIS IS A MINI DEFECT, I SHOULD NOT HAVE HAD TO PAY FOR IT. NOT TO MENTION MY CAR WAS IN THE SHOP FOR SEVERAL WEEKS OF REPAIR. THEY HAD TO COMPLETELY TAKE THE CAR APART TO DRY EVERYTHING OUT, ORDER PARTS AND REPLACE IT ALL.

• 08/16/2023· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 08/16/2016· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2013 MINI COOPER S. WHILE DRIVING APPROXIMATELY 30 MPH ON A HILL, THE DRIVER DROVE DOWN A SMALL EMBANKMENT, CRASHED INTO A BARBED WIRE FENCE, DROVE INTO A PASTURE, AND CRASHED INTO A TREE. THE TREE FELL ON TOP OF THE VEHICLE. THE SIDE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MULTIPLE INJURIES TO THE LEFT SIDE OF THE BODY AND BRAIN INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000... UPDATED 10/13/16 *BF *TR

• 08/15/2023· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 08/12/2023· UNKNOWN OR OTHER

  In July 2023, a recall letter I received from MINI states a defective Footwell Control Module “could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury.” It also states “a remedy is currently being developed.” I called the local MINI dealer service department, and that department had never heard of the defect or the recall, sending me in to MINI Customer Relations. The gentlemen I spoke with said he thought the car was safe to drive (nowhere mentioned in the letter), and he could not offer anything in writing to back-up his claim. When I said what if there is a fire in the car, he suggested I “evacuate the vehicle.” I asked for a loaner since I was and still am concerned the car is not in fact safe to drive without an official written confirmation from MINI explaining why and how MINI knows my affected car is safe to drive in light of “increased risk of a fire or injury” identified in the recall letter. He could not answer and sent me on to MINI’s “Executive Office.” I received a call from Alyssa in that office who confirmed that no loaner or alternative transportation would be provided and who offered no other solution beyond another assurance the car was safe to drive despite the specific reference to increased “risk of fire or injury” in the recall letter. Again, no supporting information was provided for that claim, so I remain uncertain as to the safety of my vehicle and will not drive it without a remedy. I offered to have MINI buy back the car if they are so sure it is safe since I will not try to sell the car to anyone else under the circumstances. Since then, nothing whatsoever has happened and my car just sits idle. Surely there is some remedy available for this sort of callous disregard of customer safety and lack of any remedy about a safety issue that MINI itself has acknowledged. I am hoping your office can help me get this resolved quickly.

• 08/06/2013· ELECTRICAL SYSTEM,VISIBILITY

  THE WINDOW ON THE DRIVER'S SIDE STOPPED WORKING. IT IS AN AUTOMATIC WINDOW WITH A ONE-TOUCH FEATURE. AT FIRST, THE ONE-TOUCH FEATURE STOPPED WORKING. THEN NOTHING WORKED TO GET THE WINDOW TO GO UP OR DOWN. UPON PRESSING THE BUTTON THAT CONTROLS THIS WINDOW, THE WINDOW DID NOTHING AND A FAINT CLICKING SOUND COULD BE HEARD COMING FROM THE DRIVER'S DOOR/FOOTWELL AREA. I TOOK THIS CAR TO THE DEALERSHIP WHERE I BOUGHT IT. THEY KEPT IT FOR 3 BUSINESS DAYS. THE WINDOW WORKED WHEN I PICKED UP THE CAR AND CONTINUED TO WORK FOR ABOUT A WEEK AND A HALF. THEN THE WINDOW STOPPED WORKING ALTOGETHER. I RETURNED THE CAR TO THE SAME DEALERSHIP ON JULY 16, 2013. THE DEALERSHIP STILL HAS MY CAR, AND THE WINDOW HAS STILL NOT BEEN FIXED. *TR

• 08/04/2023· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2013 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the engine was running rough while idling. Additionally, the contact stated that the vehicle would not exceed 65 MPH and 4,000 RPM while driving. The message "Reduced Engine Power" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that cylinder #1 was misfiring because it was not receiving proper communication from the ECU. The vehicle was then taken to another independent mechanic and was informed that the ECU was operating as needed. Additionally, the contact stated that he replaced the spark plugs and the coils; however, the failure persisted. The check engine warning light was illuminated. The local dealer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

• 07/29/2020· UNKNOWN OR OTHER

  MY CAR HAS PROTRUDING TAILPIPES, IT CAUSED ME AND MY HUSBAND 3RD-DEGREE BURNS AFTER A SHORT DRIVE TO COSTCO.

• 07/26/2020· EXTERIOR LIGHTING

  REAR DRIVER SIDE TAIL LIGHT HOUSING MELTED. VEHICLE WAS IN MOTION WHEN TAIL LIGHT OUT INDICATOR TURNED ON.

• 07/26/2020· EXTERIOR LIGHTING

  REAR DRIVER SIDE TAIL LIGHT HOUSING MELTED. VEHICLE WAS IN MOTION WHEN TAIL LIGHT OUT INDICATOR TURNED ON.

• 07/25/2018· UNKNOWN OR OTHER

  HORN IS NOT WORKING. MY HUSBAND HAS THE SAME MAKE AND MODEL AND HIS IS NOT WORKING AS WELL. I WAS ON MY WAY TO WORK AND TRIED TO HONK, ON A FEW OCCASIONS, AT OTHER DRIVERS THAT WERE ABOUT TO HIT ME BUT THE HORN DIDN'T WORK.

• 07/19/2013· WHEELS

  MINI NATIONAL AND THE DEALERSHIP SAYS THAT A LUG WRENCH IS NOT INCLUDED IN CARS MOUNTED WITH RUN-FLAT TIRES. THAT PUTS THE OWNER AT THE MERCY OF MINI'S ROAD-SIDE ASSISTANCE, WHICH DEPENDS ON CELLULAR SERVICE. IF THE OWNER CAN'T CONNECT WITH ROADSIDE ASSISTANCE, THERE IS NO WAY TO REMOVE TIRES TO TAKE FOR REPAIR OR REPLACEMENT. THIS IS A POTENTIAL SAFETY ISSUE. *TR

• 07/14/2023· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 07/07/2019· AIR BAGS,FUEL/PROPULSION SYSTEM

  TAKATA RECALL: THE WARNING LIGHT IS ALWAYS ON THE PAST 6 MONTHS SAYING MY AIRBAG ON PASSENGER SIDE IS NOT OPERATIONAL. MINI DEALERS WANT TO CHARGE ME $145 PLUS TO CHECK IF THE AIRBAG IS DEFECTIVE. DON'T THEY HAVE TO CHECK THIS AT NO CHARGE FOR ME? I AM VERY CONCERNED FOR MY PASSENGERS, BUT CANNOT AFFORD TO DO THIS.REPAIR SHOP SAID RF SEAT OCCUPANCY SENSOR NEEDS REPLACEMENT. COST $1082. ADVISED ME TO CHECK WITH YOU IF THAT IS COVERED BY MINI. ISSUE #2: HAD TO REPLACE ALL 4 FAULTY IGNITION COILS. SERVICED THROTTLE BODY. COST ME MANY $$$$

• 06/24/2014· WHEELS

  DRIVING AT 40MPH AND SUDDENLY A NOISE/SLIGHT VIBRATION IN THE FRONT STARTED. STOPPED AT MECHANICS AND WAS ADVISED AND SHOWN THAT THE FRONT WHEEL BEARING WAS BAD. CONTACTED DEALERSHIP AND WAS TOLD THAT I MUST HAVE HIT SOMETHING TO CAUSE IT. THOUGH NO OTHER FRONT END COMPONENTS SHOW ANY DAMAGE. *TR

• 06/20/2018· ELECTRICAL SYSTEM

  MY CAR BEGAN EXPERIENCING ISSUES WITH THE "PASSENGER AIR BAG OFF" LIGHT STAYING LITE WHETHER OR NOT A PASSENGER IS IN THE CAR. I PAID $110.00 TO THE DEALERSHIP TO DIAGNOSE MY CAR AND THEY SAID THE PROBLEM IS THE SEAT MAT SENSOR, AND THEY WANT $1,500.00 TO REPLACE IT. I GOOGLED THIS PROBLEM AND I FOUND THAT THIS HAPPENS QUITE OFTEN TO COOPER OWNERS. WE HAVE NO KIDS AND NOBODY BUT MY WIFE AND/OR MYSELF USE THIS VEHICLE, SO THIS SHOULD NOT HAPPEN. I ALSO FOUND OUT THAT IN THE PAST THERE WAS A RECALL FOR THE SAME PROBLEM TO OLDER MINI COOPERS, SO I GUESS THE PROBLEM PERSISTS WITH NEWER VEHICLES. ADDITIONALLY I FOUND THAT THIS IS SUCH A COMMON FAILURE ON ALL MINI COPPERS THAT E-BAY AND OTHERS SELL WHAT THEY CALL A "SEAT OCCUPANCY MAT SENSOR BYPASS EMULATOR" AND WHAT THIS DOES IS SIMPLY SUBSTITUTE THE VEHICLE SENSORS SO THAT THE AIR BAG IS ALWAYS ARMED IN CASE THERE IS A ACCIDENT. OF COURSE THIS PREVENTS FROM PLACING CHILDREN OR CAR SEATS IN THE FROM SEAT. THIS EMULATOR ALSO ELIMINATES THE DREADED AIR BAG LIGHT AND/OR CODE FOR THE SEAT OCCUPANCY DETECTOR. AFTER LOOKING AT THE AVAILABILITY OF ALL THESE AFTERMARKET EMULATORS AND PEOPLE COMPLAINING ABOUT THE SAME PROBLEM, I TRULY BELIEVE THAT THERE MUST BE SOMETHING WRONG WITH THESE SENSORS, OTHERWISE THERE WOULD NOT BE AN AFTERMARKET PART TO PARTIALLY FIX THE PROBLEM. ALTHOUGH I AM NOT WILLING TO RISK USING THIS AFTERMARKET PART.

• 06/20/2018· ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES

  AIRBAG LIGHT IS SHOWING THAT PASSENGER AIRBAG IS OFF EVEN THOUGH MY 100 LBS DAUGHTER IS SITTING IN THE FRONT SEAT. I'VE ACTUALLY HAD A 2009 MINI COOPER S, 2011 MINI COOPER S AND NOW MY CURRENT 2013 MINI JOHN COOPER WORKS WITH THE SAME EXACT TAIL LIGHT ISSUE. THE DRIVER SIDE TAIL LIGHT BURNT OUT IN THE EXACT SAME WAY ON ALL 3 CARS. MY VEHICLE WAS STATIONARY AND IN MOTION WHEN THE BOTH ISSUES OCCURRED.

• 06/18/2024· ELECTRICAL SYSTEM

  The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 06/18/2016· POWER TRAIN

  VEHICLE DISPLAYS LOSS OF ACCELERATION FROM STOP TO TAKE OFF. THIS LOSS OF POWER CAN LAST UP TO SECONDS. THIS PRESENTS A SAFETY ISSUE IN CIRCUMSTANCES WHERE THE VEHICLE COULD BE IN THE MIDDLE OF AN INTERSECTION WHILE THE LOSS OF POWER OCCURS. I'VE TAKEN THE CAR TO MINI 3 TIMES. THE FIRST TIME THE COILS AND PLUGS WERE REPLACED. SECOND TIME THE ISSUE COULD NOT BE REPRODUCED. THIRD TIME THE VEHICLE WAS REPROGRAMMED. THE CAR IS STILL DISPLAYING THE SAME ISSUE AND IS INTERMITTENT. AS OF THIS DATE, 6/18/2016, THE CAR LAST DISPLAYED THIS ISSUE ON 6/17/2016. I'VE CONTACTED MINI USA AND I AM AWAITING THERE REPLY.

• 06/15/2023· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  The fuel pump relay circuit board has a failed point in the soldering, causing the car to intermittently stall and die on the road. My safety was at risk because my car died randomly with no warning on a busy road. Can not even limp car to side of road. The part is being replaced by dealer where car was purchased, but a quick internet search provides thousands of similar results. There were no warning lights or any kind of code stored in the computer. I only had the car for one day before the car died so I am not aware of any prior warning signs.