2013 Jeep Grand Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2017· ELECTRICAL SYSTEM

  DASH BOARD LIGHTS, INSTRUMENT PANEL, RADIO, ETC, FLICKERED THEN WENT DEAD. BATTERY WAS DEAD AND HAD TO REPLACED. TOWED CAR TO MECHANIC; BATTERY WAS DEAD, ALTERNATER WAS TOAST, AND ON BOARD COMPUTER HAD TO BE REPLACED. TOTAL COST TO REPLACE BATTERY, ALTERNATOR, COMPUTER AND COMPUTER REPROGRAMMING WAS $1,700. I WAS IN PROCESS OF PARKING THE CAR WHEN THIS HAPPENED. WAS WITHOUT THE CAR FOR A WEEK WHILE BEING REPAIRED.

• 12/30/2015· FUEL SYSTEM, GASOLINE

  2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP FAILS OR IS UNABLE TO REMEDY FUEL PUMP RELAY DEFECT RECALL WITHIN A REASONABLE TIME FRAME. *SMD

• 12/30/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/30/2014· SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) WAS RECEIVED IN JUNE OF 2014, NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014, AND NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN DECEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/02/15*JB

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/28/2020· FUEL/PROPULSION SYSTEM

  MY CAR IS STALLING NOT PICKING UP SPEED AND MAKING A NOISE THAT MY ENGINE IS WORKING HARD WHEN STEPPING ON THE GAS . MY ENGINE LIGHT HAS COME ON AND WHEN TRYING TO GET THE RECALLED PART FIXED THE DEALERSHIP IS SAYING THEY DON'T HAVE THE PART AND DO NOT KNOW WHEN IT WILL BE AVAILABLE

• 12/28/2017· ENGINE

  WHEN DRIVING THE VEHICLE EVERY SINGLE THING TURNED ON. WINDSHEILD WIPERS, EVERY LIGHT ON THE DASH BOARD LIGHT UP LIKE A CHRISTMAS TREE, ENGINE STARTED TO REV UP, THE DASH BOARD WAS GOING UP AND DOWN WITH THE SPEED. EVERYTHING WAS GOING AND IT WAS STRANGE.

• 12/27/2019· AIR BAGS

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (AIR BAGS). THE MANUFACTURER WAS CALLED AND CONFIRMED THAT THERE WERE NO RECALL PARTS AVAILABLE. IN ADDITION, THE MANUFACTURER SUGGESTED THAT THE CONTACT CONTINUE TO DRIVE THE VEHICLE AND DECLINED A LOANER VEHICLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND INFORMED THAT THEY WOULD CALL THE CONTACT WHEN THE PART BECOMES AVAILABLE. THE CONTACT WAS CONCERNED DUE TO HER WARNING LIGHT ILLUMINATING AND IT COULD RESULT INTO A CRASH AS SPECIFIED ON THE RECALL SAFETY RISK. IT WAS UNKNOWN WHICH SPECIFIC WARNING LIGHT WAS ON. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/27/2016· SERVICE BRAKES

  IN 2014 HAD A BRAKE BOOSTER RECALL ON MY VEHICLE. ALL PARTS WERE REPLACED RELATED TO THE BRAKE BOOSTER IN MAY OF 2014. ON THE FIRST BELOW FREEZING TEMPERATURE OF THE SEASON IN 2016 MY BRAKES FAILED WHEN TRYING TO STOP AT AN INTERSECTION I WENT 20 FEET PASS THE STOP SIGN UNTIL I WAS ABLE TO STOP. LUCKILY NO OTHER VEHICLES WERE AT THE INTERSECTION AT THIS TIME. AS I KEPT PUMPING THE BRAKES WHILE SLOWLY CONTINUING TO DRIVE THE BRAKING BEGAN TO WORK. I HAD NO OTHER BRAKING ISSUES THAT DAY. THE VERY NEXT DAY WITH BELOW FREEZING TEMPERATURES I WAS AGAIN UNABLE TO STOP AT THE FIRST INTERSECTION I APPROACHED AGAIN NO OTHER VEHICLES WERE AT THE INTERSECTION. I AGAIN CONTINUOUSLY PUMPED THE BRAKES WHILE SLOWLY DRIVING AND I IMMEDIATELY BROUGHT THE VEHICLE TO BE SERVICED. MY PERSONAL MECHANIC INDICATED THE PROBLEM WAS WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER AND AFTER THE DEALERS CONFIRMATION THAT THE PROBLEM WAS THE BRAKE BOOSTER IT HAS NOW BEEN REPLACED AGAIN. I AM EXTREMELY CONCERNED THAT THE PARTS USED TO REPLACE THE BOOSTER IN THE ORIGINAL RECALL ARE FAULTY PARTS THEREFORE CAUSING THE SAME PROBLEM THE RECALL WAS SUPPOSE TO FIX. I WOULD LIKE THIS KNOWN AS I AM SURE I AM NOT THE ONLY PERSON WHO WILL HAVE THIS ISSUE WITH THEIR BRAKES. *TR

• 12/26/2019· ENGINE

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. ALSO, THE EPC WARNING INDICATOR ILLUMINATED AND THE ELECTRONIC THROTTLE FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000. (RECALL RELATED INCIDENT) TS

• 12/26/2018· SEATS

  WHILE MY JEEP WAS PARKED, ENGINE OFF, IN MY DRIVEWAY (FLAT SURFACE), MY 7 YEAR OLD DAUGHTER WENT TO GET OUT OF THE BACK SEAT. SHE TOUCHED ON TO THE METAL POLE FRAME OF THE DRIVERS HEADREST WITH HER HAND TO ASSIST HER IN GETTING OUT OF THE CAR, THE HEADREST EXPLODED AND HIT HER IN THE SIDE OF THE HEAD. IT HIT HER HARD ENOUGH FOR HER TO BE STUNNED AND TO SAY SHE SAW STARS. THERE ARE DOZENS OF COMPLAINTS ONLINE ABOUT THIS HAPPENING YET NO RECALL. CHRYSLER HAS HAD TO RECALL THESE SO CALLED ACTIVE HEADRESTS BEFORE BUT MY JEEP WAS NOT INCLUDED. THERE NEEDS TO BE A RECALL AND FIX AS SOON AS POSSIBLE.

• 12/26/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V104000 (SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/24/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 14V154000(SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/23/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/20/2016· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS NOT IN PARK. THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

• 12/19/2020· FUEL/PROPULSION SYSTEM

  THERE IS AN OPEN RECALL ON THIS VEHICLE SINCE 11/2019 WHICH STATES THAT THE VEHICLE MAY STALL WHILE DRIVING. I HAVE BEEN WAITING TO GET THE VEHICLE IN BUT THE DEALERSHIP SAYS THERE HAS BEEN NO FIX GIVEN BY FIAT/CHRYSLER AND I HAVE TO JUST WAIT. THEY HAVE A LIST OF OTHER VEHICLES/OWNERS WAITING AS WELL. THE VEHICLE HAS STALLED OUT TWICE WHILE OPERATING AS WELL AS NUMEROUS PROBLEMS STARTING THE VEHICLE (ALSO PART OF THE RECALL ISSUE).

• 12/19/2019· SEATS

  THE HEADREST POPPED OPEN. I JUST CAME OUT ONE MORNING AND IT HAD SPLIT. THIS IS APPARENTLY A SAFETY DEVICE. SERVICE DEPARTMENT WAS NO HELP SAID HEADREST MUST BE REPLACED WILL COST ABOUT $1000. THIS SHOULD BE A RECALL ITEM.

• 12/19/2014· VISIBILITY,SERVICE BRAKES

  DURING THE YEAR (2014), I HAVE RECEIVED TWO SEPARATE SAFETY RECALL NOTICES FROM CHRYSLER. WHEN I RECEIVED THE FIRST RECALL NOTICE (P14/NHTSA 14V-154 BRAKE BOOSTER), I CALLED MY LOCAL DEALER (CARSON DODGE/JEEP) AND WAS TOLD BY THE SERVICE MANAGER THAT THEY DID NOT YET HAVE THE PARTS TO PERFORM THE SAFETY RECALL, SO IT DID NOT MAKE SENSE TO PERFORM THE INSPECTION. THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. SEVERAL MONTHS LATER, I GOT THE SECOND SAFETY RECALL (P36/NHTSA 14V-391 SUN VISOR WIRING). I CALLED CARSON DODGE/JEEP AGAIN. THEY STILL DID NOT HAVE THE PARTS FOR THE BRAKE BOOSTER RECALL AND IT "DIDN'T MAKE SENSE TO BRING MY JEEP IN TO THEM UNTIL THEY COULD PERFORM THE INSPECTION FOR BOTH SAFETY RECALLS". THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. IT IS NOW THE END OF THE YEAR, CARSON DODGE/JEEP HAS NOT CALLED ME TO PERFORM EITHER OF THE SAFETY RECALL INSPECTIONS AND I FEEL LIKE I'M GETTING JERKED AROUND. AS THESE SAFETY RECALL NOTICES FROM CHRYSLER ARE NOT DATED, I CANNOT BE SURE OF THE EXACT MONTH/DATE THEY WERE RECEIVED. AS IMPORTANT AS THESE DOCUMENTS ARE, THEY SHOULD BE DATED. *TR

• 12/19/2014· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  I MERGED OFF OF THE INTERSTATE, WHEN TRYING TO HURRIEDLY SLOW DOWN AT STOP SIGN I WAS NOT ABLE TO STOP PROMPTLY, I THEN PROCEEDED TO SLIDE INTO INTERSECTION, AND WAS STRUCK ON DRIVER'S SIDE BY F-250. I HAD JUST RECEIVED A RECALL THE PRIOR THURSDAY ON MY ALTERNATOR DIODES, AND IT SAYS POSSIBLE EFFECTS ON BRAKE LOCK SYSTEM. CURRENT PARTS WERE NOT AVAILABLE FOR IT TO BE RESOLVED YET. *TR

• 12/18/2023· ENGINE AND ENGINE COOLING

  The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 10 MPH, the vehicle started shuddering. The check engine warning light illuminated. The contact was able to drive to the nearby residence. The contact stated that her husband used an OBD reader to diagnose the vehicle and determined that cylinder #5 was misfiring. The contact stated that her husband replaced the fuel pump relay. The contact stated that after replacing the fuel pump relay, the OBD reader indicated that cylinder #7 was misfiring. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

• 12/18/2018· VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE CONTACT ACTIVATED THE CRUISE CONTROL. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND THE CRUISE CONTROL WOULD NOT DEACTIVATE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BRIAN BEMIS CHRYSLER DODGE JEEP RAM (1825 DEKALB AVE, SYCAMORE, IL 60178, (815) 895-8105), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. *TT CONSUMER CALLED FIAT CHRYSLER AND HAD THE VEHICLER FIXED.*JB

• 12/18/2017· ENGINE

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND THE ENGINE WAS ABLE TO RESTART AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LITHIA BRYAN CHRYSLER JEEP DODGE, 301 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

• 12/17/2021· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.

• 12/17/2020· POWER TRAIN

  JEEP SPUTTERED DURING A RED LIGHT. CHECK ENGINE LIGHT ILLUMINATED. HEAD CYLINDER FAILURE AT 66 THOUSAND MILES. ENGINE MADE TICKING NOISE. BROUGHT TO JEEP REPAIR IN MASS. DIAGNOSED AND REPAIRED LEFT HEAD CYLINDER. STARED OTHER VINS HAD RECALLS, MY JEEP WASN'T INCLUDED. SAME FAILURE AS OTHER RECALLED ENGINES, THEY DID REPAIR AFTER ENGINE LEAKING AS WELL AND TRANSMISSION LINE FAILURES AT 66K MILES

• 12/17/2019· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL PUMP DID NOT PUMP FUEL. THE VEHICLE WAS RESTARTED A COUPLE OF TIMES TO GET THE FUEL PUMP TO WORK. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO IVERSON CHRYSLER DODGE JEEP RAM HURON (605-352-8686, LOCATED AT 101 2ND ST SW, HURON, SD) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE TECHNICIAN ALSO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/17/2018· SEATS

  WE WERE DRIVING DOWN A COUNTRY ROAD AT ROUGHLY 20MPH, MY WIFE WAS IN THE PASSENGER SEAT WHEN OUT OF NOWHERE THE HEAD REST EXPLODED AND INJURED MY WIFE IN THE BACK OF THE HEAD WITH SOME SERIOUS FORCE. AFTER PULLING OVER AND INSPECTING THE ISSUE I NOTICED THE HEAD REST'S PLASTIC BRACKET HOLDING IT ON HAD FAILED AND BROKE IN HALF. I BELIEVE THIS IS A FEATURE FOR A REAR END COLLISION BUT WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE, ESPECIALLY NOT WHEN THE HEAD REST EXPLODED.

• 12/17/2016· SERVICE BRAKES

  ON ONE OF THE FIRST COLD DAYS OF THE YEAR WHILE DRIVING IN A PARKING LOT TRYING TO COME TO A STOP FOR A YELLOW LIGHT OUT OF THE LOT MY PREGNANT WIFE SUDDENLY NOTICED SHE HAD NO BRAKING CAPABILITY IN HER 2013 JEEP GRAND CHEROKEE. LUCKILY THERE WAS NOT MUCH TRAFFIC AND SHE WAS ABLE TO CONTINUE THROUGH THE LIGHT THEN COAST IT TO A SLOW ENOUGH SPEED TO THROW ON THE PARKING BRAKE AND PUT IT INTO PARK. WE HAD THE VEHICLE TOWED TO MIDAS WHERE THEY DISCOVERED THE BRAKE BOOSTER HAD FAILED. AFTER RESEARCHING THE ISSUE WE FOUND SAFETY RECALL P14 / NHTSA 14V-154 WHICH HAD PREVIOUSLY RECALLED THIS PART FOR THIS EXACT PROBLEM. THE LOCAL JEEP DEALER INFORMED US THAT OUR VEHICLE HAD ACCOMPLISHED THIS RECALL AND THE PART WAS REPLACED JUNE 21, 2014. LITTLE OVER 2 YEARS LATER (DEC 15, 2016), THE BRAKE BOOSTER HAS ALREADY FAILED AGAIN ON OUR VEHICLE WITH ONLY 52,058 MILES. CLEARLY THE REMEDY FOR THE INITIAL RECALL DID NOT SOLVE THE PROBLEM, SO NOT ONLY AM I OUT ~700 DOLLARS FOR THE REPAIR, BUT I DON'T KNOW WHEN THE BRAKES WILL GO OUT NEXT. WILL IT BE ON A RAINY DAY WHEN MY WIFE IS DRIVING DOWN A BUSY HIGHWAY WITH MY CHILD IN THE CAR?

• 12/17/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/16/2025· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, switched off the car, the car made a funny sound. Waited 5 mins and the car started again. My car is constantly stalling, doesn’t give me any warning signals and the Jeep dealership I go to cannot figure out what it is. It takes about min before my car can restart and i keep moving

• 12/16/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM GREENWOOD (750 U.S. 31 N, GREENWOOD, IN 46142, (317) 881-6791), BUT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *LN (RECALL RELATED INCIDENT) TS THE CONSUMER STATED WANTED TO REIMBURSED FOR THE COST OF RENTAL CAR. *TR *LN *JB *LN*JB

• 12/16/2016· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.

• 12/16/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/15/2022· FUEL/PROPULSION SYSTEM

  I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.

• 12/14/2020· SEATS

  MY 2013 JEEP GRAND CHEROKEE OVERLAND 4X2 'ACTIVE HEAD RESTRAINT' (AHR) HEADRESTS MANUFACTURED BY GRAMMER AG SUFFER FROM A DEFECT. FCA US AND GRAMMER AG'S ACTIVE HEAD RESTRAINT IS MEANT TO SPRING FORWARD IN THE EVENT OF A REAR-END COLLISION TO CATCH A VEHICLE OCCUPANT'S HEAD TO PREVENT WHIPLASH, THE FEATURE HAS DEPLOYED WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY STRUCK THE BACK OF MY PASSENGER'S (WIFE) HEAD WHILE WE WERE IN MOTION. THE FORCE OF THE IMPACT TO THE BACK OF MY VEHICLE PASSENGER'S (WIFE) HEAD AND WITHOUT WARNING OR CAUSE WHILE THE VEHICLE IS IN OPERATION. SHE WAS INITIALLY STARTLED AND WE DID NOT KNOW WHAT HAD HAPPENED. THEN WE DISCOVERED THE BROKEN HEADREST. LATER, MY WIFE EXPERIENCED A HEADACHE AND NECK DISCOMFORT OVER SEVERAL DAYS. I HAVE SEEN SEVERAL LAWSUIT DOCUMENTS ONLINE FILED BY OTHER JEEP OWNERS WHO STATE THE CAUSE OF THE DEFECT AS THE FAILURE OF A 'CHEAP PLASTIC COMPONENT' INSIDE THE DEFENDANTS' AHR. SPECIFICALLY, THE FEATURE CONTAINS A PLASTIC BRACKET THAT ACTS AS THE TRIGGERING MECHANISM AND HOLDS THE FEATURE'S SPRING-LOADED RELEASE IN PLACE UNTIL A SENSOR SIGNALS THAT THE VEHICLE HAS BEEN HIT IN ITS REAR, THE CASE EXPLAINS. AS A 'COST-SAVING MEASURE,' THE PLAINTIFFS SAY, CHRYSLER AND GRAMMER AG DESIGNED THE AHR BRACKET WITH 'AN INFERIOR AND INEXPENSIVE FORM OF PLASTIC' THAT CAN CRACK AND BREAK DOWN PREMATURELY DUE TO THE 75 POUNDS OF CONSTANT PRESSURE APPLIED BY THE AHR'S SPRINGS ONTO THE BRACKET. I MAY HAVE MISSED IT, BUT I HAVE ONLY SEEN A RECALL FOR 2014 JEEP GRAND CHEROKEE HEADRESTS. I WOULD LIKE THE PARTS ON THESE HEADRESTS REPLACED. NOT SURE IF THE SAME DEFECT ALSO EXISTS ON REAR PASSENGER SEAT HEADRESTS.

• 12/14/2018· POWER TRAIN,ENGINE

  JUNE 2017 HEARDNOISE LOUD TICKING, LIFTERS, CAM SHAFT, AND ROCKER ARM (GONE BAD)INTERNAL FAILURE.DECEMBER 2018 SAME PROBLEM NOISE, LOUD TICKING IN MOTOR.HEAR WHILE NOT MOVING AND HEAR WHILE MOVING.

• 12/14/2017· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 JEEP GRANDE CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COLE CHRYSLER DODGE JEEP (3550 BROAD ST, SAN LUIS OBISPO, CA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/13/2013· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SECURED IN PARK, THE VEHICLE WOULD ROCK BACK AND FORTH WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE PROBLEM WOULD ALSO OCCUR WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.

• 12/12/2019· FUEL/PROPULSION SYSTEM

  VEHICLE WOULD NOT START ON 06 DEC 2019; WAS ATTEMPTING TO START BUT KEPT MAKING SPUTTERING AND SCRATCHING NOISES. AC POWER WORKS. TOWED TO DEALERSHIP AND DECODED AS A FUEL PUMP RELAY (AS STATED IN RECALL WE JUST RECEIVED!!) DEALERSHIP REFUSED TO FIX PER RECALL.

• 12/12/2017· SERVICE BRAKES

  HAVE TRIED 3 TIMES TO TAKE THE CAR TO A JEEP DEALER AND THEY ARE UNABLE TO DO THE RECALL REPAIR DUE TO LACK OF QUALIFIED MECHANICS TO DO THE RECALL. ONE DEALER GAVE ME A CONFIRMED APPOINTMENT AND AFTER WAITING 3 HOURS FOR MY VEHICLE, THEY SAID THEY DIDN'T HAVE ENOUGH MECHANICS TO REPAIR IT THAT DAY. I HAD TO LEAVE WITH THE CAR IN THE SAME CONDITION I BROUGHT IT IN. I CANNOT AFFORD TO LOOSE ANY MORE WORK AND THEY TELL ME THEY DON'T GIVE LOANER CARS FOR RECALLS. I WILL NEVER BUY A JEEP AGAIN. THEIR DEALERS ARE VERY UNRELIABLE AND DON'T HONOR THEIR SERVICE APPOINTMENTS EVEN WHEN YOU ARE WAITING 3 HOURS FOR THE CAR. MY VEHICLE'S RECALLS ARE A SAFETY CONCERN. I STILL HAVE TO PAY THE BANK MY MONTHLY INSTALLMENT EVEN IF THE CAR IS NOT SAFE BECAUSE I MUST HONOR MY CONTRACT WITH THE BANK. HOW ABOUT JEEP DEALERS HONORING THEIR CONTRACTS WITH THE FACTORY.

• 12/12/2016· ELECTRICAL SYSTEM

  TOTAL FAILURE OF THE ALTERNATOR AT 65K MILES RESULTING IN NO ELECTRICAL RESPONSE FROM THE VEHICLE.

• 12/11/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  WHILE DRIVING TO WORK ONE NIGHT MY JEEP STARTED MAKING A WHINING SOUND. I THOUGHT IT WAS THE HEATER SINCE IT WAS 12 DEGREES OUTSIDE THAT NIGHT. I LEAVE FOR WORK, GET ABOUT 6 MILES DOWN THE ROAD AND MY JEEP STARTS FAILING. WARNING LIGHTS, BATTERY, TRACTION CONTROL, WIPERS SLOWLY GO ACROSS THE WINDSHIELD, LIGHTS DIMMING. I GOT TO A SAFE SPOT TO PULL OVER BUT IN THE PROCESS OF STOPPING MY VEHICLE LOST ALL FUNCTIONALOTY (NO BREAKS, POWER STEERING, LIGHTS, ALL ELECTRONICS GONE) AND COULDNT STOP. IT FINALLY STOPS AND I'M LEFT WITH A COMPLETELY DEAD VEHICLE. 12AM IN FREEZING WEATHER WHILE 5 MONTHS PREGNANT. WHEN MY BOYFRIEND ARRIVED TO GET ME, HE NOTICED A STRONG BURNING SMELL COMING FROM UNDER THE HOOD. AT THIS TIME THE VEHICLE HAD SAT BARELY OUT OF THE ROAD IN THE DEAD OF NIGHT WITH NO HAZARDS POSSIBLE TO ALLOW OTHER DRIVERS TO SEE ME. WE FIND OUT THAT THERE IS AN ALTERNATOR RECALL ON MY JEEP AND TAKE IT INTO THE DEALERSHIP AS SOON AS SCHEDULING ALLOWED. BEFORE ALTERNATOR BLEW MY JEEP HAD ZERO ISSUES. THEY HAD MY VEHICLE FOR 4 DAYS AND CALLED TO SAY MY JEEP WAS FIXED (NO LOANER CAR OFFERED). I GO UP THE NEXT DAY, THEY REPLACED THE PCM AND ALTERNATOR, THEY SAY NOTHING ELSE. I GO TO START MY JEEP AND IT CRANKS FOR ABOUT 30 SECONDS AND STARTS. NEVER HAPPENED BEFORE. I GO BACK INSIDE TO THE DEALER WHO HAS SAID NOTHING THE LAST 2 DAYS ABOUT MY VEHICLE NOT RUNNING PROPERLY AND THEY TELL ME IT IS MY CRANK SHAFT POSITION SENSOR AND WAS NOT COVERED UNDER THE RECALL. AND THEY SAID THEY COULDNT PROMISE THE CAR WOULD MAKE IT HOME AND IT WAS MY PROBLEM. UNHAPPY WITH RESULTS WE CALL CHRYSLER AND THEY TELL THE DEALERSHIP TO FIX THAT. IT DOES NOT FIX THE PROBLEM. THE PROBLEMS CONTINUE AND CHRYSLER IS NO LONGER WILLING TO FIX OBVIOUS DAMAGE FROM THEIR ALTERNATOR FAILURE FRYING THE ELECTRICAL SYSTEM. THE DEALERSHIP ALSO TOLD ME TO FILE A "FAKE" FIRE CLAIM ON MY INSURANCE. STILL UNRESOLVED.

• 12/11/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V364000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THAT THE RECALL PART WAS NOT AVAILABLE AND DID NOT HAVE AN ESTIMATED DATE FOR WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/10/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MARK CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/10/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE SHE PUSHED THE START BUTTON, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RETURN TO NORMAL THE FAILURE WAS INTERMITTENT. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED IN 2015-2017 PER THE RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

• 12/10/2017· POWER TRAIN

  THE GEAR IS SLIPPING IT TAKES A HARD TIME TO COME OUT OF 1ST GEAR ALMOST AS THE CAR NEEDS TO WARM UP.THIS HAS BEEN OCCURRING FOR MONTHS AND I SEE THERE HAS BEEN OTHER COMPLAINTS

• 12/10/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/09/2025· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I will be going 50-65 mph down the highway and my jeep will just die. It will die for about 10-15 seconds then start again. This is very dangerous. I have talked to multiple people that this has happened too.

• 12/09/2016· AIR BAGS,SEATS

  I WAS DRIVING ON THE FREEWAY AND THE FRONT PASSENGER SAFETY HEADREST DEPLOYED FOR NO REASON, FRIGHTENING ME AND DISTRACTING ME FROM DRIVING. I WAS NOT IN AN ACCIDENT DURING OR PRIOR TO THIS INCIDENT. INCIDENT OCCURRED SATURDAY AFTERNOON , NOVEMBER 5, 2016. *TR