2013 Infiniti JX

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2017· POWER TRAIN

  IN SEPTEMBER OF 2016, MY CAR EXHIBITED A SHUDDERING MOTION WHEN DRIVING. IT WAS FOUND TO BE A FAULTY TRANSMISSION AND WAS REPLACED AT ~ 85,000 MILES. IT WAS PASSED THE WARRANTY PERIOD AND WAS PAID OUT OF POCKET. APPROXIMATELY, ONE MONTH AGO MY WIFE EXPERIENCED THE SAME PROBLEM AND WAS TOWED TO A LOCAL NISSAN DEALERSHIP. I EXPLAINED THE TRANSMISSION HISTORY TO THE NISSAN SERVICE TECH AND THAT IT FELT THE SAME AS WHEN THE TRANSMISSION FAILED BEFORE.THEY WERE UNABLE TO DUPLICATE THE PROBLEM. I TOOK THE CAR HOME. ON 12/2, THE PROBLEM AGAIN HAPPENED. I BROUGHT IT BACK TO THE NISSAN DEALER WHO DIAGNOSED A TRANSMISSION PROBLEM. THEY ADVISED I SHOULD RETURN TO THE INFINITI DEALERSHIP AS THEY REPLACED THE TRANSMISSION. IT IS A YEAR OLD WITH ~15,000 MILES ON IT. THE INFINITY SERVICE DEPARTMENT WAS UNABLE TO DETECT THE TRANSMISSION CODE BUT SAID IT WAS DUE TO AN ENGINE CYLINDER MISFIRE. THE PROCEEDED TO CHANGE THE PLUGS, THE DRIVE BELT AND CLEAN THE FUEL INJECTION SYSTEM. UPON PICKING UP THE VEHICLE, I STARTED THE CAR AND IT IMMEDIATELY BEGAN BUCKING/ MISFIRING. THE ENGINE LIGHT CAME ON. I WENT BACK INSIDE THE SERVICE DEPARTMENT. THEY DOVE WITH ME AROUND THE LOT AND WITNESSED THE MISFIRING. THE CAR IS STILL IN THE SHOP. INFINITY SAID THERE WASN'T A TRANSMISSION PROBLEM ALTHOUGH THE NISSAN SERVICEMAN STATED THE CODE SHOULD STILL BE IN THE CARS SYSTEM. I FOUND SEVERAL COMPLAINTS ONLINE CONCERNING FAULTY TRANSMISSIONS AND WAS WONDERING WHAT OTHERS HAVE EXPERIENCED.

• 12/28/2021· UNKNOWN OR OTHER

  Like most of the issues everyone has been speaking to, we noticed that the transmission started to have a "shudder" looping at lower RPM/speeds. The vehicle had just over 106K miles on it luckily the vehicle had an extended warranty on it and the warranty covered the cost to replace it with a reman. transmission. I fully agree with everyone else, if this is a known issue for multiple year and cross over models, Nissan/Infiniti needs to make it right. These CVT transmissions are known to have problems and are costly to repair.

• 12/28/2012· AIR BAGS

  TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND A ZERO POINT RESET WAS PERFORMED ON THE VEHICLE. AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED IMMEDIATELY. THE VEHICLE WAS RETURNED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT WITHIN TEN DAYS THEY WOULD LET HIM KNOW WHETHER A FULL REFUND WOULD BE ISSUED FOR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,800.

• 12/26/2018· POWER TRAIN

  ON DECEMBER 17, 2018 THE CAR WAS VERY SLOW TO GET INTO GEAR WHEN TURNING LEFT. AFTER PICKING UP MY SON FROM SCHOOL, WE HEADED HOME AND AS WE WERE DRIVING UP THE HILL THE CAR WOULD NO LONGER GO INTO GEAR TO GO UP THE HILL AND I PUT THE BRAKE ON. THE CAR WOULD START TO GO BACKWARDS IN DRIVE. AT THAT TIME, I TURNED THE ENGINE BACK ON AND OFF IN AN ATTEMPT TO DRIVE THE CAR UP AND THE CAR CONTINUED TO GO BACKWARDS. I THEN PUT THE CAR INTO REAR DRIVE AND BACKED THE CAR BACK DOWN INTO A SAFE PARKING SPOT. I CALLED THE TOW TRUCK AND HAD THE CAR TOWED TO AUTONATION INFINITI IN TUSTIN. I WAS TOLD BY THE SERVICE MANAGER FRANCISCO GUTIERREZ THAT MY TRANSMISSION NEEDED TO BE REPLACED AND THAT THE TRANSMISSION FLUID WAS LOW AND BURNED AND NO LONGER HAD ANY TRANSMISSION FLUID. I DID NOT SEE ANY OIL LEAKS IN MY DRIVE WAY TO INDICATE A LEAK AND I TOOK MY CAR INTO INFINITI AUTONATION FIVE TIME THIS YEAR WHERE A MULTIPOINT INSPECTION WAS PERFORMED AND I WAS NOT GIVEN ANY INDICATION THAT THE TRANSMISSION FLUID WAS LOW. I BELIEVE THIS IS THE SAME JX 35 TRANSMISSION ISSUE THAT HAS ALREADY BEEN REPORTED TO NHSTA AND IS ALSO CURRENTLY UNDER A CLASS ACTION LAWSUIT: BATISTA, ET AL. V. NISSAN NORTH AMERICA, INC., CAUSE NO. 14-CV-24728 DISTRICT COURT SOUTHERN DISTRICT COURT OF FLORIDA PER NHSTA - COMMUNICATION NUMBER: ITB15-010C, DATE: 2017-04-24 CATEGORY: 100000 POWER TRAIN SUMMARY: INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS THIS BULLETIN HAS BEEN AMENDED. THE APPLIED VEHICLES SECTION HAS BEEN REVISED. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. MY TRANSMISSION IS DEAD AND NEEDS A FULL REPLACEMENT PER INFINITI AND I HAD NO INDICATORS THAT WERE IDENTIFIED AND I WAS NOT NOTIFIED BY THE DEALER IN ORDER TO REPAIR THE ISSUE BEFORE MY TRANSMISSION WAS DAMAGED AND NOT REPAIRABLE.

• 12/23/2013· POWER TRAIN

  NO FORWARD OR REVERSE IN GEAR, RPM WON'T GO OVER 2500 RPM IN GEAR; NEUTRAL OK. CAR TOWED IN TO DEALERSHIP. MULTIPLE DTC FOUND; REPLACED CVT TRANSMISSION ASSEMBLY. *TR

• 12/19/2014· TIRES,WHEELS,VISIBILITY/WIPER

  TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR

• 12/18/2024· UNKNOWN OR OTHER

  The subframe on this car has severely deteriorated causing it to be unsafe to drive. Had 2 individual repair shops to inspect and they both shops said it is too dangerous to drive. This car was bought new and one family owned. The car has 130,000 miles and is in pristine shape. We have been driving car until we heard a noise in rear of car and immediately had it inspected. How many other lives could be in danger because of this issue. Have reported this to Nissan and exoculated it, they have no interest in seeing this car and the potential for it causing fatal accidents without individuals being aware of the dangerous subframe.

• 12/18/2018· AIR BAGS

  AIR BAGS: OCCUPANT SENSOR

• 12/18/2017· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING THE CAR (AFTER FEW MINUTES AFTER ENGINE START), THE ENTIRE INSTRUMENT PANEL CLUSTER (DASHBOARD) WENT DEAD - NO PANEL LIGHTS, NONE OF THE GAUGES - TEMPERATURE, FUEL, RPM, SPEEDOMETER, ETC. ON THE INSTRUMENT CLUSTER WERE WORKING. THE CAR RAN NORMALLY - ACCELERATION, BRAKING, WITH ALL THE LIGHTS (HEADLIGHT, TURNING LIGHTS, ETC.) WORKING - BUT THERE WAS NO INDICATION TO THE DRIVER OF THESE COMMANDS, FROM THE INSTRUMENT DASHBOARD / CLUSTER PANEL.

• 12/17/2012· AIR BAGS,SEAT BELTS,SEATS

  THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATES (I.E., THE WARNING LIGHT INDICATES THAT THE AIRBAG IS OFF) EVEN THOUGH THERE IS AN ADULT PASSENGER SITTING IN THE FRONT PASSENGER SEAT AND THAT ADULT PASSENGER IS PROPERLY SEATED AND WEARING A SEAT BELT. THIS ISSUE HAS BEEN REPORTED BY MANY INFINITI JX OWNERS ONLINE AT WWW.INIFINTIJXFORUM.COM THE DANGER IS THAT WE DO NOT KNOW IF IT IS THE WARNING LIGHT THAT IS FAULTY (I.E., AIRBAG WILL ACTUALLY DEPLOY IN AN ACCIDENT) OR IF THE AIRBAG SENSOR IS FAULTY (I.E., AIRBAG WILL NOT DEPLOY IN AN ACCIDENT). *TR

• 12/10/2019· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

  CAR STARTS TO SHUDDER AND SHAKE, WHILE TRYING TO ACCELERATE. THIS IS A TRANSMISSION ISSUE.

• 12/10/2013· SERVICE BRAKESCrash

  THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR

• 12/06/2020· POWER TRAIN

  HELLO I HAVE A 2013 INFINITI JX 35 THAT BROKE DOWN WHEN I WAS DRIVING WITH FAMILY FROM NEW JERSEY TO DALLAS. IT HAS 117000 MILES. THE CAR JUST GAVE UP ON ME IN THE MIDDLE OF THE HIGHWAY AND LUCKILY I WAS SAVED WITHOUT MUCH ANY SAFETY ISSUES. FROM WHAT I UNDERSTAND THIS IS A COMMON PROBLEM FOR THE MODEL THAT I USE (2013 JX 35) AND INFINITI IS NOT DOING ANYTHIGN ABOUT IT AN ASKING $6500 FOR REPAIR

• 12/05/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTINGFire

  I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOULD RE-IGNITE. WHEN WE REALIZED WE COULD NOT EXTINGUISH, WE CALLED 911 FOR THE FIRE DEPT. WE ALSO RECONNECTED THE WATER HOSE TO KEEP RUNNING WATER OVER THE FIRE (THE HOSE AND PIPES HAD ALREADY BEEN WRAPPED FOR WINTER SO IT TOOK A FEW MINUTES). WHEN WE RETURNED TO THE CAR, THE FIRE HAD GROWN AND FLAMES STARTED TO COME OUT OF THE GAP BETWEEN THE QUARTER-PANEL AND HOOD. THE WATER KEPT THE FIRE UNDER CONTROL UNDER THE FIRE DEPT ARRIVED. THE FIREMEN ASKED IF I HAD ANY RECENT WORK DONE ON THE CAR AS THEY BELIEVED THE FIRE WAS ELECTRICAL. I THEN REALIZED I HAD JUST HAD A SYNTHETIC OIL CHANGE DONE AND THE PASSENGER FOG LIGHT REPLACED THE WEEK BEFORE ON SAT, NOV 15, 2014. THE FIREMEN MENTIONED THERE MAY HAVE BEEN EXCESS GREASE LEFT ON THE BULB WHEN CHANGED AND THAT MAY BE WHAT CAUSED THE FIRE, BUT IT IS STILL UNKNOWN AT THIS TIME. I HAVE CONTACTED THE AUTO REPAIR SHOP AND MY INSURANCE AND BOTH HAVE HIRED C&I SPECIALIST TO TRY TO DETERMINE THE CAUSE. IN THE MEANTIME, I AM SUBMITTING THIS COMPLAINT TO SEE IF ANYONE WITH MY VEHICLE HAS HAD A SIMILAR ISSUE HAPPEN TO THEM TO HELP DETERMINE IF THIS IS A MANUFACTURER ISSUE OR RECALL ISSUE. ANY COMMENTS OR RESEARCH SUPPORT WOULD BE GREATLY APPRECIATED. *TR

• 12/03/2021· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.

• 12/02/2013· SERVICE BRAKESCrash

  NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR

• 11/29/2023· AIR BAGS

  Airbag light continuously flashes, I read that there were recalls with Nissan/Infiniti airbags and my model and year was included so I took it to the dealer to have it checked. Infiniti of Lynnwood can't find the problem, they said all the sensors were fine and diagnosed it as; "98820-3JA9B - Sensor-Side Airbag center. Airbag diagnosis sensor to start, this is the first step, will have to test further if not corrected after replacement". The service dealer said that it's the first step to figure out what's wrong, the quote was $2,120.96, he said it might fix it and can be a money pit. My concern is that my car might have been missed in the airbag recall.

• 11/29/2017· SUSPENSION

  SUV LEFT FRONT END MAKES THUNKING NOISES WHEN DRIVING OVER BUMPS AT SPEEDS BELOW 45 MPH. TIRES DO NOT SHOW UNEVEN WEAR. SHOCKS AND STRUTS HAVE BEEN CHECKED. STEERING WHEEL DOES NOT SHAKE EITHER. FEELS LIKE LOOSE TIRE BUT HAVE HAD THAT CHECKED MANY TIMES AND NOT THE CAUSE.FRONT RIGHT SIDE IS QUIET. CAR CAN BE MOVING STRAIGHT AHEAD OR TURNS, THE NOISE HAPPENS REGARDLESS. FRONT END SPECIALIST HAS SUGGESTED MANY COSTLY REPAIRS AS A "LET'S TRY THIS". SUV HAS 60,000 MILES AND STARTED DOING THIS IN THE LAST 6,000 MILES.

• 11/27/2012· SEAT BELTS

  MY 8 YEAR OLD SON WAS SEATING IN THE BACK SEAT AND HAD BENT OVER TO PICK SOMETHING UP FROM THE FLOOR, WHILE BUCKLED WITH THE SEAT BELT. WHEN HE SAT BACK UP AGAIN, THE SEAT BELT WAS IN LOCK-DOWN MODE AND WOULD NOT BUDGE ONE WAY OR ANOTHER. THE MORE HE MOVED THE TIGHTER IT GOT TO THE POINT WHERE HE COULD BARELY BREATH. EVEN THOUGH THE CAR WAS PARKED AND THE ENGINE TURNED OFF, THE SEAT BELT WOULD NOT BUDGE AND THE ONLY WAY TO GET HIM OUT WAS TO CUT THE SEAT BELT. THERE WAS NO OTHER WAY TO EITHER RELEASE THE BUCKLE OR THE PRESSURE FROM THE SEAT BELT. *TR

• 11/26/2025· ELECTRICAL SYSTEM

  Odometer Fraud. The contact purchased a 2013 Infiniti JX35. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. The vehicle was purchased on August 16, 2025, and the vehicle mileage was 172,000. On November 26, 2025, the vehicle was repossessed, and upon further investigation, it was discovered that that vehicle's mileage was 151,289. The contact found out that the vehicle was a salvage vehicle, but the dealer did not inform the contact that the vehicle had a salvaged title. The contact stated that the dealer refused payment, and the contact had difficulty registering the vehicle.

• 11/24/2019· POWER TRAIN

  VEHICLE WILL BE RUNNING AND SUDDENLY AND WITH NO WARNING, THE TRANSMISSION WILL NOT PROVIDE POWER TO THE WHEELS. ENGINE WILL NOT REV UNLESS IN NEUTRAL. THIS WILL HAPPEN WHILE THE CAR IS IN MOTION. I WAS DRIVING IN THE FAST LANE OF A 3 LANE HIGHWAY OVER A BRIDGE WHEN THE CAR SUDDENLY LOST POWER. ENGINE WAS RUNNING BUT NO POWER WAS BEING TRANSMITTED TO THE WHEELS. ENGINE WOULD REV IN NEUTRAL BUT ONCE PUT INTO DRIVE, THE TRANSMISSION WOULD NOT ENGAGE AND THE ENGINE WOULD NOT REV. THE SECOND TIME, I WAS DRIVING UP A SLIGHT INCLINE ON A STREET AND THE CAR LOST POWER TO THE WHEELS AGAIN. ENGINE WOULD REV IN NEUTRAL, BUT WHEN PUT INTO DRIVE, NO POWER TO THE WHEELS AND THE ENGINE WOULD NOT REV. BOTH TIME IT WAS VERY DANGEROUS TO HAVE THE CAR QUIT RIGHT IN THE MIDDLE OF TRAFFIC. WHEN STUCK ON THE BRIDGE BLOCKING THE FAST LANE, A CHP EVENTUALLY SHOWED UP TO PUSH ME OFF THE BRIDGE. WHEN STUCK ON THE STREET, I WAS ABLE TO COAST BACKWARDS INTO AN OPEN PARKING SPACE ON THE SIDE OF THE ROAD. *TR

• 11/23/2018· STRUCTURE,WHEELS,SERVICE BRAKES

  I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL SAFE DRIVING THAT CAR. I HAD A BRAKE SERVICE DONE ON MY CAR ON MY LAST OIL CHANGE WHICH HOWEVER IS NOW SHOWING THAT THE TIRES WERE NOT SCREWED PROPERLY ALL THE WAY. I AM SERIOUSLY DISAPPOINTED AND EVEN SCARE OF PUTTING MY FAMILY BACK IN THAT CAR. THE FIRST TIME THIS HAPPENED, INFINITY DECLINED ALL RESPONSIBILITY STATED THAT IT LOOKED LIKE THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NOT TRUE BECAUSE IT HIT THE SIDEWALK WHEN THE WHEEL STARTED SHAKING AND BOUNCED THE CAR. THE FIRST TIME RIGHT AFTER WE PURCHASED THE CAR, THE WHEEL STARTED SHAKING IN THE MIDDLE OF THE ROAD AND BOUNCED THE CAR TO THE NEAREST SIDE WALK. THIS TIME, THE TIRE JUST RAN OFF OF THE CAR IN A MIDDLE OF THE HIGHWAY.

• 11/22/2013· STEERING

  THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THAT PROBLEM ??? *TR

• 11/21/2016· AIR BAGS

  PASSENGER AIR BAG SENSOR - INDICATING OFF WITH ADULT IN SEAT. I SEARCHED ANY RECALL ON THE VIN OON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/"TO SEE IF THERE ARE ANY RECALL, BUT 0 RECALLS.

• 11/20/2013· AIR BAGS

  WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80,000 NISSAN/INFINITI VEHICLES. INFINITI INSISTS OUR VIN IS NOT AMONG THE RECALLED VEHICLES, YET REFUSES TO PROVIDE THE EXACT DATE OF MANUFACTURE IN ORDER FOR US TO INDEPENDENTLY CHECK NHTSA RECORDS. *TR

• 11/18/2025· POWER TRAINCrash

  Lost all power in my cvt tranny and won’t move or shift gears not even indicates what gear im in, it’s a recall on others why isnt it on mine being a common issue

• 11/18/2019· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE VEHICLE. USUALLY, WHILE AT A STOP SIGN, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM FIAT OF MONTGOMERY (300 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 279-0174), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000.

• 11/18/2014· AIR BAGS

  WHILE DRIVING THE CAR AT APPROXIMATELY 30MPH, THE PASSENGER AIRBAG WAS DISABLED BY THE SENSOR INDICATING THAT THE PASSENGER DID NOT WEIGH ENOUGH TO ACTIVATE. THE PASSENGER WEIGHS 200LBS. MY LOCAL DEALERSHIP HAS BEEN CONTACTED ABOUT THE PROBLEM. THE CAR HAS BEEN IN FOR SERVICE FOR THIS SPECIFIC PROBLEMS 4 TIMES SINCE THE CAR WAS PURCHASED. THE AIRBAG SENSOR HAS BEEN REPLACED IN THE PASSENGER SEAT AND A RECALL WAS PERFORMED TO RECALIBRATE THE SENSOR. DESPITE THESE EFFORTS, THE PROBLEM REMAINS. INFINITI IS UNABLE TO CORRECT THIS POTENTIALLY FATAL PROBLEM. *TR

• 11/18/2014· SEAT BELTS,SERVICE BRAKES

  MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND THEY TOLD ME TO GO BACK TO THE DEALER WHO SAID THEY CAN'T DO ANYTHING. I ASKED FOR THE ISSUE TO BE ESCALATED ON THE INFINITI SIDE. THE CAR SHOULD NOT FEEL LIKE IT IS NOT GOING TO STOP. THIS ISSUE DID NOT HAPPEN ALL IN THE SAME PLACE, IT HAPPENED IN 4 DIFFERENT LOCATIONS IN SAN ANTONIO AND 4 OF THE TIMES, THERE WAS NOT A CAR IN FRONT OF ME WHEN THIS HAPPENED. THERE IS A SERIOUS ISSUE WITH THE BRAKING SYSTEM ON THIS CAR. MAYBE THIS IS RELATED TO THE SAFETY SYSTEMS? MAYBE THE CAR THINKS IT IS GOING TO BE IN A CRASH, BUT IF THAT WAS THE CASE, WOULDN'T THE MOTOR KICK IN AND STOP THE CAR? *TR

• 11/17/2024· STRUCTURE

  My entire chassis is rotting and I want to know if there is any way to file a complaint and have the dealer fix it.

• 11/16/2023· SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROL

  The contact owns a 2013 Infiniti JX35. The contact stated while driving 20 MPH, the vehicle failed to accelerate as needed. The ABS system was activated. The contact stated while driving 20 MPH the vehicle independently accelerated to 60 MPH. The vehicle was jerking while the accelerator pedal was depressed to the floorboard. The contact was able to pull over. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 13V445000 (Service Brakes, Hydraulic, Electrical System). The failure mileage was approximately 161,000.

• 11/16/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/15/2013· ELECTRICAL SYSTEM

  DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST, 2013. THE DEALER INFINITI OF TAMPA AFTER A LITTLE ROCKY START HAS BEEN GOING ABOVE AND BEYOND TO BE HELPFUL AND CO OPERATIVE ESPECIALLY WITH THE LOANER CAR ASSISTANCE! THE PROBLEM IS WITH NISSAN USA INFINITI DIVISION. WE REACHED A POINT WHERE WE WROTE THE BBB AUTOLINE AND THE ATTORNEY GENERAL OF FORIDA! IN RESPONSE NISSAN REMOVED THEMSELVES AND DIRECTED US TO GO TO THE BBB AUTOLINE IF FURTHER ASSISTANCE WAS NEEDED. NISSAN USA INFINITI DIVISION HAS DIVORCED ITSELF FROM TRYING TO ASSIST US ONCE WE CONTACTED OTHERS AS A RESULT OF THEIR STALLING! WE HAD AFTER OVER 10 DAYS CONCLUDED THAT INFINITI USA WAS NEVER GOING TO DO ANYTHING BUT STLL US AS LONG AS POSSIBLE! CONSUMER BEWARE OF THE UNSAVORY TACTICS OF NISSAN USA INFINITI DIVISION!! *TR

• 11/14/2025· POWER TRAIN

  The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle started vibrating violently. The vehicle resumed normal functionality, but the failure became a regular occurrence while accelerating. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: ITB15-012D. The manufacturer was not notified of the failure. The failure mileage was 147,000

• 11/14/2013· ELECTRICAL SYSTEM

  OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET INFINITI USA TO CALL US AND ADVISED WE WOULD BE COTACTED BY A CASE REOLUTION OFFICER SINCE WE CALLED BBB! WE DID NOT GET A CALL YET FROM THIS NEW CASE RESOLUTION OFFICER. INFINITI SEEMS TO BE BUYING TIME TO AVOID FACING THE FACTS THAT THE JX35 IS A LEMON TAKING OVER 30 DAYS TO REPAIR AND THEY MUST BUY THE JX35 BACK!! WE BELIEVE THE DEALER HAS BEEN TRYING TO REPAIR THE EXTENSIVE ELECTRICAL DAMAGE SINCE THE 5TH OF NOVEMBER AND THE PARTS STORY IS A SUBTRAFUGE TO AVOID THE BUYBACK BY INFINITI!!! *TR

• 11/13/2014· VISIBILITY/WIPER

  DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR

• 11/13/2013· ELECTRICAL SYSTEM

  THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO KEEP FROM REPLACING THE 10 MONTH OLD DEFECTIVE VEHICLE WITH LESS THAN 5,000 MILES ON IT!!! THIS VEHICLE NEEDS TO BE REPLACED WITH A BRAND NEW VEHICLE OF THE SAME COLOR IN & OUT AND ALL THE EQUIPMENT AND ACCESSORIES THAT WERE ON THE VEHICLE WE PURCHASED AS BRAND NEW!!! INFINITI IS OF COURSE STALLING RESOLUTION AND THE DEALER JUST WANTS US TO PAY UP AND BUY A NEW CAR W/O CONSIDERATION OF THE FACT THAT THE PRESENT VEHICLE IS DEFECTIVE!! *TR

• 11/13/2012· SERVICE BRAKES

  EXITING FREEWAY. HALF WAY DOWN THE OFF RAMP, APPLIED BRAKES -- NO BRAKES, COMPLETE FAILURE. APPLIED EMERGENCY BRAKES AND PUMPED BRAKE PEDDLE VIGOROUSLY. FINALLY CAR CAME TO A HALT AND I WAS ABLE TO AVOID CROSS TRAFFIC AND AVOIDED INJURY AND DAMAGE. *TR

• 11/13/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN PLACING THE VEHICLE IN REVERSE DURING THE NIGHT HOURS THE DRIVER WAS UNABLE TO SEE WHAT WAS BEHIND THEM. THE DRIVER ALSO MENTIONED THAT THE BACK UP CAMERA DOES NOT HELP EITHER BECAUSE THE REVERSE LIGHTS ARE NOT ILLUMINATED BRIGHT ENOUGH. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO PROVIDE ANY ASSISTANCE SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 1,400.....UPDATED 12/20/12 *BF THE CONSUMER STATED INFINTI WILL NOT MAKE ANY CHANGES AND IF LIGHTS WERE ADDED BY THE CONSUMER THE WARRANTY WOULD VOIDED. UPDATED 12/28/2012 *JS

• 11/12/2013· ELECTRICAL SYSTEM

  THE ENTIRE COMPUTER ELECTRICAL SYSTEM FAILED AND OVERHEATED THE ELECTRICAL COMPONENTS CAUSING THE CAR TO DIE OUT AFTER WE RETURNED IT TO OUR GARAGE! THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED ONE OR TWO DAYS DEPENDING ON PART DELIVERY. IT HAS BEEN 8 DAYS SINCE DELIVERY AND WE ARE TOLD THE PART IS NOT AVAILABLE ANYWHERE AND ON BACK ORDER! THE ONLY REASON WE CAN THINK OF FOR A CRITICAL COMPONENT NOT BEING AVAILABLE IS EITHER THIS IS AN EXTENSIVE PROBLEM OR THE DEFECTIVE PART NEEDS TO BE REDESIGNED TO PREVENT FUTURE FAILURES! WE NEED TO GET INFINITI TO AGREE TO A BUYBACK AND GET US INTO A NEW CAR OF THE SAME COLOR COMBINATION AND EQUIPMENT AS SOON AS POSSIBLE! THE LEMON JX35 THEY SOLD US CAN NO LONGER E TRUSTED BY ME OR MY FAMILY. *TR

• 11/11/2013· ELECTRICAL SYSTEM

  THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT 2 DAYS TO REPAIR. TODAY ON 11/11/2013 STILL NO WORD ON REPAIRS! STALLED ON BASIS THAT PARTS ARE NOT AVAILABLE! DUE TO THE HEAT GENERATED IN THE CELL PHONE THE FIRE POTENTIAL WAS GREAT! WE REQUESTED THAT INFINITI BUY BACK THIS 10 MONTH OLD VEHICLE WITH UNDER 5,000 MILES AND ARE AWAITING THEIR RESPONSE! BEWARE OF THE 2013 JX35 IT MAY HAVE A FAULTY COMPUTER THAT IS A POTENTIAL FIRE HAZARD!!!!! OUR MAJOR CONCERN IS THAT ANY REPAIR WOULD JUST BE TEMPORARY TILL THE NEXT ELECTRICAL PROBLEM DUE TO THE HEAT THE MALFUNCTION GENERATED! *TR

• 11/10/2016· UNKNOWN OR OTHER

  SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE.

• 11/08/2022· SUSPENSION,STRUCTURE

  The contact owns a 2013 Infiniti JX. The contact stated while coming to a stop, the contact felt the vehicle pulling to the left. The vehicle was taken to an independent mechanic who replaced both front struts, front passenger’s side control arm, the radiator, and the brakes however, the failure persisted. The mechanic also noticed that the rear subframe was rusted and had fractured. The manufacturer was contacted and stated that the vehicle was out of warranty The failure mileage was 150,000.

• 11/08/2019· SEAT BELTS,SERVICE BRAKES

  WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE RUN AROUND FROM INFINITY CONSUMER SUPPORT.

• 11/01/2022· POWER TRAIN

  The contact owns a 2013 Infiniti JX35. The contact stated while driving approximately 20 MPH, the vehicle was jerking as the intelligent brake assist and blind spot intervention malfunction warning lights illuminated. The contact also stated that she was unable to drive at faster speeds because the RPM would increase and remain at 5,000 RPM. Additionally, the contact stated that while she was coming to a stop at a traffic light, the vehicle stalled and then lost motive power. The vehicle was able to be restarted. The vehicle had not yet been taken to a local dealer or independent mechanic for diagnosis or repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 103,000.

• 11/01/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,644. PARTS DISTRIBUTION DISCONNECT. *TR

• 10/31/2019· AIR BAGS

  VEHICLE INDICATES PASSENGER AIRBAG OFF WHEN PASSENGER IN SEAT WITH SEAT BELT ON. AIRBAG LIGHT IS FLASHING. THIS IS OCCURRING WHILE DRIVING.

• 10/31/2014· SERVICE BRAKES

  I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING ON THE STREET AHEAD. IT WAS FAIRLY FLAT AND APPEARED THAT I COULD EASILY DRIVE OVER IT AT A NORMAL SPEED. AS I MOVED MY FOOT OFF OF THE GAS TO SLOW DOWN AND STARTED TO MOVE MY FOOT GENTLY (BARELY TOUCHING) ON THE BRAKE, WARNING BEEPS BEGAN TO SOUND AND IMMEDIATELY MY AUTOMATIC BRAKING SYSTEM FORCEFULLY ENGAGED AND STRONGLY FORCED MY VEHICLE TO A COMPLETE STOP THROWING MY DAUGHTER AND I FORWARD VERY HARD. LUCKILY NO VEHICLES WERE BEHIND ME BECAUSE THEY WOULD HAVE ENDED UP REAR ENDING MY VEHICLE. A SORE NECK WAS MY ONLY INJURY. IT WAS A VERY SCARY SITUATION TO BE THROWN SUDDENLY INTO A COMPLETE STOP. I WENT BACK TO THE LOCATION MONDAY MORNING EARLY AND TOOK PICTURES OF THE ROAD AND A VIDEO OF OTHER CARS TRAVELING OVER IT. MOST OF THE CARS DID NOT STOP AT ALL AND CONTINUED OVER THE COVERING TRAVELING 30 - 35 MPH. THERE WAS NOT A CAR IN FRONT OF ME AT THE TIME OF THIS INCIDENT WHICH IS WHAT THE AUTOMATIC BRAKING SYSTEM IS SUPPOSED TO WARN. *TR

• 10/30/2020· POWER TRAIN

  TRANSMISSION SHUTTERED, JUTTERED, VIBRATED BEFORE LOOSING POWER AND CONTROL OVER THE VEHICLE WHILST IN CITY TRAFFIC. ALMOST CAUSING AN ACCIDENT

• 10/30/2016· ELECTRICAL SYSTEM,STRUCTURE

  I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION INDICATOR LIGHT. THE LOCAL INFINITI DEALERSHIP REPAIRED THE PROBLEM UNDER WARRANTY BY REPLACING A "COMBINATION METER." (2) I RECEIVED A CALL FROM A PARTS REPRESENTATIVE AT THE LOCAL INFINITI DEALERSHIP WHO STATED THAT A PART ASSOCIATED WITH THE OCCUPANT CLASSIFICATION SYSTEM (OCS) RECALL WOULD BE IN SOON AND I SHOULD MAKE AN APPOINTMENT TO GET THE OCS REPAIRED. I WAS A LITTLE SHOCKED BECAUSE DURING THE SALES PROCESS I SPECIFICALLY ASKED THE SALES REP ABOUT THE RECALL AND WAS TOLD THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF. BASED ON WHAT THE INFINITI SALES REP TOLD ME, I WAS OPERATING THE CAR UNDER THE FALSE ASSUMPTION THAT MY PASSENGERS WOULD BE SAFE. UNTIL THE OCS IS REPAIRED (AND NOBODY SEEMS TO KNOW WHEN THE OCS PARTS WILL ACTUALLY BE IN), I HAVE NO CHOICE BUT TO PUT PASSENGERS IN THE BACK SEATS AS IT IS A POTENTIAL DANGER TO DRIVE WITH A PASSENGER IN THE FRONT WITH A DEACTIVATED PASSENGER AIRBAG. (3) THE ILLUMINATED KICK PLACE ON THE DRIVER'S SIDE WAS REPLACED UNDER WARRANTY. *TR