2013 Honda Pilot

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2014· ELECTRICAL SYSTEM

  AT ABOUT 12:05 PM, ON DECEMBER 7TH (WHILE DRIVING APPROXIMATELY 45MPH) ON A FLAT SURFACE STREET WITH MY WIFE IN THE FRONT SEAT AND TWO CHILDREN IN THE BACK SEAT, WE HEARD A GRINDING NOISE COMING FROM BENEATH THE FRONT PASSENGER SIDE OF THE CAR. SECONDS LATER, MY WIFE GRABS HER FOOT AND SCREAMS IN EXCRUCIATING PAIN. I PULL OVER AND SAW A .25 INCH? THICK BY 5 INCH LONG ABRASION THAT RAN ACROSS THE ARC OF HER RIGHT FOOT THAT TORE THE TOP LAYERS OF HER SKIN. AFTER WE STOPPED BY A LOCAL TARGET TO BUY GAUZE AND BANDAGES AND DROPPED OFF OUR CHILDREN AT A LOCAL FRIEND'S HOUSE I CHECKED MY WIFE INTO URGENT CARE AT ST. JUDE'S HOSPITAL, LOCATED WITHIN TEN MILES OF THE INCIDENT, TO HAVE THE WOUND EXAMINED. A PHYSICIAN DIAGNOSED THE ABRASION AS A SECOND DEGREE ELECTRICAL BURN AND GAVE HER A TETANUS SHOT AND PAIN MEDICATIONS. I REPORTED THE ISSUE TO OC HONDA WORLD, THE DEALERSHIP WHERE I PURCHASED THE CAR FROM WHILE WAITING IN LOBBY. I TOOK THE CAR IN ON DECEMBER ON 9TH AND 17TH AND THE SERVICE DEPARTMENT AT OC HONDA WORLD FOUND NOTHING FAULTY. PHOTOS OF THE INJURY COULD BE VIEWED AT: HTTP://TINYURL.COM/PILOT-INJURY-PHOTOS. I CONTACTED [XXX], HUMAN RELATIONS MANAGER, FROM HONDA OF NORTH AMERICA ON DECEMBER 16TH TO ADDRESS A SAFETY QUESTION HE WOULD NOT ANSWER... IF MY CAR HAS BEEN INSPECTED BY THE SERVICE TECHNICIANS AT OC HONDA WORLD AND FOUND NOTHING FAULTY... IS IT SAFE TO TRANSPORT PASSENGERS IN THE FRONT SEAT OF MY CAR? HE POLITELY AND FIRMLY SAID I CANNOT ANSWER THAT QUESTION. HE STATED THAT ANYTHING COULD HAPPEN NOW AND IN THE NEXT TEN MINUTES. THIS WAS VERY COMFORTING AS I BOUGHT MY HONDA PILOT TOURING WITH THREE FACTORS IN MIND: (1) SAFETY; (2) RELIABILITY; AND (3) ROOMY INTERIOR SPACE. THIS INCIDENT COMPLETELY FACTORED OUT MY FIRST PRIORITY AS PASSENGER SAFETY HAS BEEN COMPROMISED... WHAT OPTIONS DO I HAVE AS A CONSUMER? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/29/16 *JS

• 12/30/2013· SERVICE BRAKES

  WHEN APPLYING THE BRAKES AT LOW SPEED DURING AN EMERGENCY STOP, THE BRAKE PEDAL DEPRESSED AND CONTINUED TO DEPRESS FURTHER TO A POINT WHERE THE LOCATION OF THE ACCELERATOR PEDAL WAS HIGHER THAN THE BRAKE PEDAL. THIS POSITION INTERFERES WITH THE PROPER APPLICATION OF THE BRAKE BY ALLOWING A CLOSE PROXIMITY TO THE HIGHER ACCELERATOR PEDAL, THUS THE DRIVER PUSHING BOTH PEDALS AT THE SAME TIME AND FORWARD MOTION WAS NOT STOPPED UNTIL I RELEASED AND REAPPLIED THE BRAKE, PAYING PARTICULAR ATTENTION TO WHERE MY FOOT WAS LOCATED. VERY UNSAFE ! I HAVE A SIZE 10 W MANS SHOE. I CAN'T IMAGINE SOMEONE WITH A LARGER FOOT SIZE BEING SAFE IN THIS VEHICLE. WHEN I RETURNED TO THE HONDA DEALER, I WAS TOLD THAT IT WAS JUST THE NATURE OF THE VEHICLE AND I NEED TO BASICALLY RETRAIN MY BRAIN AS TO THE POSITION OF THE PEDALS. I'VE DRIVEN FOR OVER 55 YEARS AND HAVE NEVER EXPERIENCED SUCH A PROBLEM WITH A VEHICLE. AND TO BE TOLD THAT AN OBVIOUS DEFECT AS BEING ACCEPTABLE AND SAFE BY THE MANUFACTURER, IS UNACCEPTABLE TO ME. *TR

• 12/29/2023· ENGINE

  Burn oil more then usual smokes when accelerating hard . premature spark plug failure, cylinder 1, 2 , 3 have alot of oil build on them causing failure.

• 12/29/2013· POWER TRAIN

  I PURCHASED A 2013 HONDA PILOT TOURING MODEL ON MAY 3, 2013. OVER TIME, AND NOW WHENEVER I DRIVE BETWEEN 35-45 MPH THE CAR SHUDDERS AND VIBRATES. IT OCCURS IN VCM MODE AND IS NOW PRESENT WHETHER IN VCM MODE OR ACCELERATING. THERE IS NO VIBRATION THRU THE STEERING WHEEL. I FEEL IT THRU THE CAR SEAT, BACK, AND CENTER STORAGE LID. PASSENGERS HAVE REMARKED "WHAT'S WRONG WITH YOUR CAR?" AT 30 MPH THE CAR DRIVES VERY SMOOTH. BY 35 MPH IT'S LIKE DRIVING A DIFFERENT CAR. THE VIBRATION IS GETTING MORE PRONOUNCED AS MILES ACCRUE. *TR

• 12/28/2022· ENGINE

  The contact owns a 2013 Honda Pilot. The contact stated while driving 70 MPH, the vehicle started to stall with several unknown warning lights illuminated. The contact coasted the vehicle off the highway and the vehicle was towed to a dealer. The dealer diagnosed the vehicle with a premature engine piston wear which was linked to NHTSA Campaign Number: 13V382000 (Engine) however, the vehicle was not included in the recall. The contact was given an estimate for the repair. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 124,000.

• 12/28/2015· SERVICE BRAKES

  PREMATURE WEARING OF THE FRONT BRAKES AND ROTORS. PULLING, VIBRATING, DIFFICULTY STOPPING STARTED EARLY AND INCREASED OVER TIME. PURCHASED THE CAR APRIL 2013. REPLACEMENTS DONE OCTOBER 2014 AT 24,800 MILES. HONDA WOULD NOT REIMBURSE US FOR THE REPAIRS

• 12/28/2015· WHEELS

  PREMATURE TIRE WEAR.PURCHASED CAR APRIL 2013. BROUGHT TO DEALER 09/24/2015 37,453 MILES. VEHICLE SCAN SUMMARY INDICATED THREE TIRES WITH MARGINAL TREAD DEPTH AND ONE WITH TREAD DEPTH LESS THAN RECOMMENDED MINIMUM. DELAER MOVED ONE REAR TIRE TO THE FRONT AND RECOMMENDED I DRIVE 5-10 THOUSAND MILES MORE TO GET MORE VALUE ON THE PRORATING OF THE TIRES. WHEN I RETURNED ON 12/28/2015 WITH 39,915 MILES I WAS TOLD THAT NO PRORATING WOULD BE GIVEN UNLESS I HAD WRITTEN PROOF OF TIRE ROTATION DONE EVERY 5,000 MILES. I DO NOT...WHO DOES? THE SUGGESTION WAS ERRONEOUS MISLEADING AND DANGEROUS BECAUSE IT KEPT ME DRIVING ON BALD TIRES DURING THE WINTER SEASON. THE ROTATION OF THE TIRES IS IRRELEVANT TO THE FACT THAT THE TIRES WORE TOO QUICKLY BECAUSE THEY ARE OF POOR QUALITY.

• 12/24/2014· POWER TRAIN

  PURCHASED VEHICLE USED AS A HONDA CERTIFIED VEHICLE ON 10/23/14. DURING TEST DRIVE WE DID NOT NOTICE VIBRATION IN DRIVE TRAIN - POSSIBLY BECAUSE FLUIDS WERE COLD. DURING A ROAD TRIP 2 WEEKS AFTER ABOVE DATE, WE NOTICED A VIBRATION IN 51, 52, 53 MPH RANGE. FELT LIKE TRANSMISSION OR TORQUE CONVERTER WAS TRYING TO SHIFT UP OR DOWN. TOOK BACK TO DEALERSHIP AND EXPLAINED PROBLEM, SERVICE WRITER TOOK FOR A TEST DRIVE AND EXPLAINED THAT HE FELT IT WAS WHEN ENGINE WAS GOING INTO "ECONOMY" MODE AND HALF THE CYLINDERS WERE SHUTTING DOWN.???? ON A LATER ROAD TRIP ON MORE OPEN HIGHWAY, WE NOTICED SAME VIBRATIONS IN 61, 62, 63 MPH RANGE - I WATCHED THE ECON. DASH LIGHT AND IT DIDN'T NECESSARILY CHANGE WHEN WE FELT VIBRATIONS. TOOK BACK TO DEALERSHIP AND I DROVE VEHICLE WHILE SERVICE WRITER WATCHED, LOOKED, AND LISTENED. HE SAID HE COULD FEEL VIBRATION BUT UNTIL A WARNING LIGHT CAME ON, THEY MIGHT SPEND MANY HOURS/DAYS TRYING TO FIND PROBLEM BUT NOT LOCATE IT. WE ARE KEEPING OUR FINGERS CROSSED THAT NOTHING SERIOUS DEVELOPS AND ENDANGERS LIVES OR VEHICLE! *TR

• 12/23/2020· STRUCTURE,UNKNOWN OR OTHER

  I PURCHASED MY THIRD HONDA, A 2013 HONDA PILOT IN 2017 FROM MY LOCAL HONDA DEALERSHIP. IN 2019, I RECEIVED A RECALL NOTICE FROM AMERICAN HONDA STATING THAT WE COULD HAVE THE COST OF REPAINTING OUR RECALLED VEHICLES COVERED IF WE HAD DAMAGE. AT THAT TIME, I DID NOT HAVE ANY ISSUES WITH THE PAINT ON MY PILOT. WELL, A COUPLE WEEKS AGO, A HUGE AMOUNT OF PAINT ON MY ROOF WAS MISSING ALL OF A SUDDEN. I CONTACTED AMERICAN HONDA AS IT STATED ON THE RECALL NOTICE AND WAS TOLD THE RECALL PERIOD AND MY WARRANTY HAD EXPIRED. NEVERTHELESS, I WAS TOLD A CLAIM WAS OPENED ON MY BEHALF AND THAT I NEEDED TO TAKE THE CAR TO MY LOCAL HONDA DEALERSHIP FOR A DIAGNOSIS. I WAS THEN SENT TO AN AUTHORIZED BODY SHOP FOR AN ESTIMATE. AFTER HAVING TO CONTACT AMERICAN HONDA AND THE LOCAL DEALERSHIP MULTIPLE TIMES, I WAS TOLD BY THE BODY SHOP THAT HONDA WOULD ONLY COVER 60% OF THE $1700 COST (WHICH WAS ONLY FOR THE ROOF TO BE REPAINTED) AND THAT EVENTUALLY THE REST OF THE VEHICLE WILL ALSO START TO PEEL. I FEEL CHEATED AND THIS IS TRULY A LACK OF CUSTOMER SERVICE ON THE PART OF AMERICAN HONDA AND PROCTOR HONDA. HOW DO YOU SELL VEHICLES KNOWING THAT THERE IS AN ISSUE WITH THE PAINT COMING OFF AND THEN NOT BE WILLING TO FIX THE ISSUE??

• 12/23/2020· STRUCTURE

  PAINT TURNED DULL AND CHALKY AFTER LESS THAN 5 YEARS AND NOW BEGINNING TO PEEL AT 7 YEARS

• 12/23/2013· VEHICLE SPEED CONTROL,ENGINE

  VEHICLE VIBRATION/RUMBLING/SHUTTERING AT SPEEDS AROUND 35-55MPH. APPARENTLY DUE TO VCM(VEHICLE CYLINDER MANAGEMENT SYSTEM) MOST NOTICEABLE WHEN BACKING OFF ACCELERATOR AFTER VEHICLE REACHES CONSTANT SPEED AND ECO LIGHT IS ON, BUT CAN OCCUR WEATHER ECO LIGHT IS ON OR NOT. VIBRATION IS FELT THROUGH OUT ENTIRE VEHICLE BUT AS A DRIVER, IT IS FELT THROUGH THE SEAT, STEERING WHEEL AND CENTER CONSOLE. THIS VIBRATION IS VERY UNPLEASANT AND ANNOYING. VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO US JUST PURCHASING IT WITH ONLY 10 MILES ON IT. THE FIRST TIME THEY REBALANCED THE TIRES. THIS DID NOT HELP. SECOND TIME I TOOK THE SERVICE MANAGER OUT FOR A TEST RIDE TO SHOW HIM WHAT I MEANT. HE FELT THE SAME VIBRATION/SHUTTER/RUMBLE. WE THEN WENT BACK TO THE DEALERSHIP AND TOOK OUT ANOTHER NEW HONDA PILOT THAT WAS ON THE LOT. THE ROAD TEST CAME BACK WITH THE SAME RESULTS. SERVICE MANAGER THEN TOLD ME THAT THE VIBRATION I WAS FEELING WAS DUE TO THE VCM AS THE DIFFERENT CYLINDERS FIRED AND THAT THERE WAS NOTHING THEY CAN DO ABOUT IT AND THAT I WOULD JUST HAVE TO DEAL WITH IT UNTIL HONDA COMES OUT WITH A WAY TO CORRECT THE PROBLEM, WHICH AS FAR AS HE KNOWS THEY HAVE NO INTENTION TO DO SO. APPARENTLY HONDA SAYS THAT THIS IS PART OF NORMAL OPERATION. I PAID OVER $36,000.00 DOLLARS FOR THIS VEHICLE AND FEEL THAT IS NOT NORMAL OPERATION, AND THAT HONDA NEEDS TO CORRECT THIS. *TR

• 12/21/2024· STRUCTURE,UNKNOWN OR OTHER

  I purchased the vehicle and in May 2023 I noticed a small bubble on the paint on the roof of the car near the windshield on the left, above the driver's side. I went to the closest Honda Dealer and the gentleman at the shop dismissed me saying the car's warranty was expired. A few months later, the bubble popped and a part of the paint peeled off. I called the dealer Arlington Honda and was told by a manager Jeremy Hardman to take my car to one of 2 Autobody shops he provided me with for inspection. I went to Schaumburg Autobody who inspected the vehicle and found more affected areas behind the sunroof. They determined it to be defective sealer that is not adhearing to the metal. I sent an email to Jeremy Hardman and called that Honda dealer I was told Jeremy no longer works at that dealer and transferred me elsewhere. I was told to contact Honda Corporate. Meanwhile, the paint has now peeled further, the metal is now completely exposed which will lead to rust formation causing further damage. Also making my car look old and poorly maintained. Since its near the windshield, moisture from snow, rain etc will cause damage where water will start to make its way into the vehicle causing further damage there as well. I have attached pictures to show the metal exposure from the peeling and pictures where you can see the sealant coming off. I would like instructions on how to proceed from here to initiate a recall asap due to poor paint/sealer quality and/or improper application. Instructions for a temporary solution to avoid further damage. I also found an article. Please see [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/18/2018· SUSPENSION

  WAS TOLD BY HONDA DEALER COMPLIANCE BUSHINGS LEAKING. THEY WOULD BE HAPPY TO REPLACE FOR A FEE. HOWEVER, I FOUND AN SB. SB 15-045. I THINK IT APPLIES.

• 12/18/2013· POWER TRAIN

  AT VARIOUS SPEEDS THERE IS A VERY ANNOYING SHUDDERING AND VIBRATING AND GROWLING AT 45 MPH 68 MPH. JUST WHEN YOUR READY TO HAVE A SMOOTH RIDE ON THE HIGHWAY IT BEGINS TO SHUDDER IN ECO...ON A STRAIGHTAWAY WHILE FREE WHEELING AND WHILE I AM ON CRUISE CONTROL ... IF YOU ACCELERATE OR DECELERATE, IT WILL CEASE FOR A SECOND AND BEGIN AGAIN.. I HAVE EVEN STAYED AT 68 MPH TO SEE HOW LONG IT WOULD LAST ON A STRAIGHT AWAY WHILE IT WAS SHUDDERING....AND IT CONTINUED ...UNTIL I DECELERATED. *TR

• 12/17/2013· POWER TRAIN,ELECTRICAL SYSTEM

  2013 HONDA PILOT 4WD WAS PURCHASED 6/30/2013 FROM DCH TEMECULA. ON 7/1/2013, VTM LIGHT ON INSTRUMENT CLUSTER STAYED LIT IN ALL GEARS, ALL SPEEDS, INCLUDING PARK AND DRIVE, WHICH IS OUT OF MANUFACTURE SPEC'S. DCH HONDA OF TEMECULA CONFIRMED ISSUE ON 7/2/13. RELAY REPLACEMENT WAS NEEDED AND PERFORMED. CAR OUT OF OUR POSSESSION: 2 DAYS. ON 11/26/2013, AT 5,974 MILES, CAR WAS BROUGHT IN WITH VTM LIGHT STAYING ON AGAIN. PART UNAVAILABLE. TOOK CAR HOME WED 11/27/2013 PER ADVISOR "CAR IS SAFE TO DRIVE." PHONE GM; OFFERED A SERVICE CAR ON FRIDAY 11/29/2013 WHILE DEALERSHIP REPLACED VTM CONTROL MODULE. CAR OUT OF OUR POSSESSION: 2 DAYS. ON 12/16/13, 6,573 MILES, VTM LIGHT STAYING LIT ON INSTRUMENT CLUSTER WHILE CAR IS IN ANY GEAR. I WAS ABLE TO DUPLICATE THE ISSUE WHILE CAR WAS IN PARK. SHIFTED THROUGH THE GEARS WHILE STATIONARY -- LIGHT STILL ON. VTM LIGHT WILL NOT ENGAGE ON MANUAL SWITCH. AT THIS TIME, UNABLE TO DETERMINE HOW LONG CAR WILL BE OUT OF POSSESSION UNTIL IT IS BROUGHT IN. IN ADDITION TO VTM LIGHT ISSUE, REAR HATCH GLASS SWITCH WOULD NOT OPEN GLASS, AS PER OWNER'S MANUAL. NOTED DURING PURCHASE; SALES PERSON SAID ABLE TO FIX UNDER WARRANTY. CAR BROUGHT IN ON 7/2/2013. PART WAS UNAVAILABLE UNTIL 7/8/13. DEALERSHIP ABLE TO SWITCH PART OUT FROM CAR ON LOT ON 7/5/13. CAR OUT OF POSSESSION: 1 DAY. TO DATE, CAR HAS BEEN OUT OF SERVICE FOR 5 DAYS WITHIN 5 MONTHS OF OWNERSHIP. AT THIS TIME, I WOULD LIKE AMERICAN HONDA TO ISSUE A SAFETY BULLETIN ON THIS CAR, POSSIBLY ISSUING A RECALL DUE TO POOR QUALITY CONTROL. POSSIBLE ACCIDENT LIKELY TO OCCUR IF WE DEPEND ON ALL WHEEL DRIVE AND IT DOES NOT ENGAGE. CAR WAS PURCHASED WITH 4WD AS MAIN PRIORITY. *TR

• 12/11/2013· POWER TRAIN

  VIBRATION AT 1500 RPM. STOPS WHEN RPM GO ABOVE 2000 OR LESS THAN 1400. *TR

• 12/09/2017· AIR BAGS

  TAKATA RECALL. TRADED IN TO BRIARWOOD FORD ANN ARBOR MI. UNKNOWN DAMAGE

• 12/09/2013· ENGINE

  THE ENGINE VIBRATES AND MAKES A NOTICEABLE NOISE WHEN DRIVING SLOW OR WHEN FEATHERING THE GAS PEDAL. *TR

• 12/08/2017· AIR BAGSCrash

  RECEIVED A RECALL LETTER IN THE MAIL. DO I JUST TAKE IT TO THE NEAREST HONDA DEALERSHIP TO HAVE REPAIRED? WILL THERE BE ANY OUT-OF-POCKET COSTS, AND IS THIS SOMETHING THAT WE'LL BE REIMBURSED FOR IN THE FORM OF A RENTAL CAR UNTIL IT'S FIXED? WE ALSO LEASE A 2015 NISSAN LEAF. VIN: [XXX]. WE RECEIVED A LETTER IN THE MAIL FOR THIS CAR AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/06/2018· STEERING,SERVICE BRAKES

  I HAVE HAD SHAKING IN STEERING WHEEL AT 60-70 MPH AND BRAKES CAUSE THE CAR TO SHUDDER. THE BRAKES GRABBED WHEN LIGHTLY TOUCHED THEM AT 70 MPH TO AVOID A TRUCK THAT PULLED INTO MY LANE. AFRAID THAT VEHICLE WILL LOSE CONTROL DUE TO SUDDEN BRAKE AND SHUDDER IN STEERING.

• 12/06/2013· SUSPENSION,STRUCTURE

  THIS VEHICLE HAS HAD A RATTLING/SCRAPING SOUND WHEN GOING OVER ROUGH PAVEMENT GOING FROM THE RIGHT SIDE OF THE DASH THROUGH THE RIGHT DOOR AND DOWN THE RIGHT SIDE TO THE BACK. IT OCCURS IN ALL TEMPERATURES AND DESPITE THE DEALER REGLUING THE FLOOR AND REMOVING 5 LBS OF AIR FROM THE TIRES, THE NOISE CONTINUES. THE DEALER THINKS THAT IT IS AN ISSUE OF FLOOR PANELS RUBBING AGAINST EACH OTHER AND WILL ATTEMPT A REPAIR AGAIN THIS WEEK, BUT IT SOUNDS LIKE ALOT IS LOOSE. CAR WAS BOUGHT NEW AND HAS NOT BEEN IN AN ACCIDENT. THE SCRAPING SOUNDS CONTINUE... *TR

• 12/04/2020· STRUCTURE

  TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE FRONT DRIVER'S SIDE SUN VISOR FAILED TO REMAIN IN THE UP POSITION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CONTACT INDICATED THAT A PLASTIC PART USED TO SECURE THE VISOR IN THE UP POSITION HAD CRACKED CAUSING THE FAILURE. THE LOCAL DEALER HONDA OF PASADENA LOCATED AT 1965 E FOOTHILL BLVD, PASADENA, CA 91107 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000.

• 12/03/2013· SERVICE BRAKES

  I HAVE A 2013 PILOT AND I'M FINDING MY BRAKE PEDAL GOES TO THE FLOOR WHILE STOPPED AT A LIGHT. I HAVE 5,000 MILES ON THE VEHICLE AND I'M BEING TOLD THIS IS NORMAL BY THE DEALERSHIP. MY THINKING IS HAVING A BRAKE PEDAL GOING TO THE FLOOR IS NOT NORMAL FOR ANY VEHICLE. I BELIEVE THE DEALER IS NOT ADDRESSING THE CONCERN AND PUSHING AWAY FROM THE REAL SOLUTION. *TR

• 12/02/2015· SERVICE BRAKES

  FRONT BRAKE ROTORS ARE EXTREMELY POOR FOR THIS VEHICLE - I HAVE RE-SURFACED TWO DIFFERENT SETS OF ROTORS 3 TIMES EACH NOW AND THEY CONTINUE TO WARP. THE OEM ONES LASTED 12K MILES BEFORE WARPING THEN NEEDING RESURFACED. I THEN BOUGHT AN AFTERMARKET SET FROM ADVANCE AUTO PARTS AND THEY WARP AT LESS THAN 10K MILES BEFORE HAVING THEM RE-SURFACED. THEY SEEM TO WARP THE EASIEST WHEN TRAVELING AT HIGHWAY SPEEDS AND JUST BRAKING NORMALLY AT AN OFF RAMP WHEN EXITING THE HIGHWAY, THE STEERING WHEEL STARTS TO WOBBLE AND THE BRAKES VIBRATE BADLY. THE BRAKES ARE WAY WORSE AFTER THE ROTORS WARP. 3 TIMES I HAVE HAD THOSE SETS OF ROTORS RE-SURFACED 3 TIMES.

• 12/01/2014· POWER TRAIN,ENGINE

  TURNED ON THE CAR AND BACKED OUT OF MY DRIVEWAY, WHICH IS SLOPED SO IT DOES NOT REQUIRE ANY ACCELERATION. SHIFTED INTO GEAR ON THE STREET AND BEGAN TO ROLL FORWARD. APPLIED PRESSURE TO THE ACCELERATOR AND NOTICED THAT THE CAR WAS NOT RESPONDING AT ALL - ENGINE WAS NOT REVVING, CAR WAS NOT MOVING FORWARD DESPITE FLOORING THE GAS PEDAL. STOPPED AND SHIFTED INTO REVERSE AND HAD THE SAME PROBLEM. SIMULTANEOUSLY, SEVERAL WARNING LIGHTS APPEARED INCLUDING VEHICLE STABILITY CONTROL AMONG OTHERS. EVENTUALLY HAD TO LEAVE THE CAR DISABLED ON THE SIDE OF THE ROAD AND HAVE IT TOWED TO A LOCAL HONDA DEALER, WHERE THEY WERE UNABLE TO REPLICATE THE PROBLEM. AFTER 3 DAYS, THEY "RESET ALL THE COMPUTERS" AND TOLD ME THE CAR WAS FIXED. SAME PROBLEM OCCURRED 2.5 WKS LATER. AGAIN, DEALER COULD NOT REPLICATE THE PROBLEM. HOWEVER, THEY REPLACED THE "BOX" WHICH THE ACCELERATOR CONNECTS TO AND TOLD ME THE PROBLEM SHOULD BE FIXED. 3 DAYS AFTER RETURNING THE CAR TO ME, THE SAME INCIDENT OCCURRED A 3RD TIME. THIS TIME THE VEHICLE FLUIDS WERE ALSO OVERHEATING. I LEFT THE CAR RUNNING UNTIL A HONDA TECHNICIAN COULD COME AND TAKE A LOOK AND SEE THE PROBLEM IN ACTION. UNFORTUNATELY, HE SHUT THE CAR OFF UPON ARRIVAL AND THEN WAS NOT ABLE TO RECREATE THE PROBLEM. HONDA HAS NOW HAD MY VEHICLE FOR 8 DAYS WITH NO PROGRESS. THEIR ONLY SUGGESTION IS TO UNINSTALL THE REMOTE STARTER WHICH CAME WITH THE CAR WHEN I PURCHASED IT NEW. THEY HAVE NO EVIDENCE THAT THE REMOTE STARTER IS CAUSING THE PROBLEM AND HAVE NOT OFFERED TO COMPENSATE ME IN ANY WAY FOR ITS REMOVAL. CAR IS ONLY 1.5 YRS OLD. *TR UPDATED 12/22/2015*JS

• 11/26/2017· STRUCTURE

  THE PAINT ABOVE THE WINDSHIELD IN THE CENTER JUST FLAKED OFF. THE AREA IS APPROX. 6"X8" AND THE BARE METAL IS SHOWING.

• 11/25/2017· ENGINE

  THE ENGINE IS BURNING EXCESSIVE AMOUNTS OF OIL. 1 QUART EVERY 1,000 MILES

• 11/24/2013· POWER TRAIN

  WE HAVE HAD THIS PROBLEM SINCE DAY ONE (JANUARY 18, 2013) WITH OUR 2013 HONDA PILOT EX 4WD. THE PROBLEM IS A NOTICEABLE VIBRATION WHEN THE ENGINE DROPS DOWN FROM HIGH ECO MODE (4 CYLINDERS) TO LOW ECO MODE (3 CYLINDERS - IF I UNDERSTAND THE ECO CYLINDER REDUCTION SYSTEM CORRECTLY). IT IS SMOOTH IN HIGH ECO MODE BUT AS SOON AS IT DROPS DOWN, THE VEHICLE VIBRATES/RUMBLES SIGNIFICANTLY. IT IS MY WIFE'S PRIMARY VEHICLE AND I DO NOT LIKE TO DRIVE IT FOR THAT REASON. I DO NOT HAVE AN INDEPENDENT AUDIBLE VIBRATION ALTHOUGH WHEN IN LOW ECO MODE IT MAKES A SOUND AS WELL AS A VIBRATION WITH THE VIBRATION BEING THE MOST PRONOUNCED. IT IS ODD THAT ONE PART OF THE ECO MODE IS SMOOTH AND THE OTHER PART IS ROUGH. I CAN PREDICT WHEN THE ROUGHNESS WILL OCCUR WHEN TRAVELING ON A RELATIVELY FLAT ROAD WITH GRADUAL INCLINES AND DECLINES. WHEN THE ROAD DECLINES, THE LOW ECO MODE ENGAGES AND THE VIBRATION INITIATES AND CONTINUES UNTIL THE ROAD BEGINS TO INCLINE AT WHICH TIME THE ECO MODE TRANSFERS FROM ITS LOW MODE TO ITS HIGH MODE AND THE VIBRATION STOPS IMMEDIATELY. THE VIBRATION IS SIGNIFICANT ENOUGH AND IS COMPARABLE TO RIDING ON SMOOTH ASPHALT AND THEN THE SURFACE CHANGING ABRUPTLY TO A ROUGH OIL AND CHIP ROAD SURFACE. WE HAD A 2009 HONDA PILOT LX 4WD WITH THE SAME ECO SYSTEM AND THERE WAS NO VIBRATION IN LOW ECO MODE. HAS ANYONE HAD A SUCCESSFUL FIX/REPAIR OF THIS ISSUE? IT IS VERY ANNOYING TO ME AND THIS CANNOT BE NORMAL BY ANY STRETCH OF THE IMAGINATION. IF NOTHING CAN FIX THIS PROBLEM, IS THERE A METHOD TO SHUT OFF THE LOW ECO SYSTEM FROM ACTIVATING BUT STILL HAVE THE HIGH ECO SYSTEM OPERABLE. I WOULD RATHER HAVE A SMOOTH RIDE AND SACRIFICE SOME GAS MILEAGE THAN BE TORMENTED BY THIS VIBRATION. THE VIBRATION IS SO OBVIOUS THAT IT CANNOT BE IGNORED ESPECIALLY IF YOU ARE DRIVING IT. IT VIBRATES IN THE STEERING WHEEL AS WELL AS THE VEHICLE IN GENERAL. THANK YOU. *TR

• 11/22/2020· UNKNOWN OR OTHER,ENGINE

  MY CHECK ENGINE LIGHT CAME ON AND MY MECHANIC INFORMED ME THAT THE CODE WAS COVERED UNDER A WARRANTY EXTENSION BY HONDA. I TOOK MY VEHICLE TO THE DEALER, THEY AGREED AND REPLACE 4 OF THE 6 MISFIRING PISTONS. THEY RECOMMENDED I REPLACE THE OTHER 2 PISTONS AT MY COST. I DID NOT. THE DEALER SAID THERE WAS NOTHING WRONG WITH THEM AND THAT'S WHY THEY WEREN'T REPLACING THEM. I LATER FOUND OUT THAT THEY ALSO REPLACED SCORED BEARINGS. UPON PICKING UP MY VEHICLE, I TOOK IT TO MY MECHANIC TO FIX A BUSHING THAT THE DEALER RECOMMENDED BE REPLACED. MY VEHICLE WAS ALSO MAKING A TINGING NOISE I WANT LOOKED AT. IT WAS NOT MAKING THIS NOISE PRIOR TO BEING REPAIRED AT DEALER. MY MECHANIC FIXED THE BUSHING AND SUGGESTED I TAKE IT BACK TO THE DEALER AS THE ISSUE WAS A DIRECT RESULT OF THE BURNING OIL WHICH WAS A RESULT OF THE BAD PISTONS. IT WAS THEN THAT THE DEALER TOLD ME ABOUT THE SCORED BEARINGS. THEY SAID THEY WENT TO THEIR REP BECAUSE THERE WAS DAMAGE. I NEEDED A NEW ENGINE. (APPARENTLY THIS WAS KNOWN WHEN I PICKED UP MY CAR THE FIRST TIME). THE REP FOR THE DEALERSHIP INFORMED THEM THAT BECAUSE MY OIL CHANGES WERE DONE AT A PRIVATE MECHANIC AND NOT AT THE DEALERSHIP, NO GOOD WILL WOULD BE GIVEN AND I WOULD BE RESPONSIBLE FOR REPLACING THE ENGINE AT MY OWN COST, AS WELL AS THE WRECKED CATALYTIC CONVERTER, ALSO A RESULT OF THE BURNED OIL FROM THE BAD PISTONS. THE DEALER SUGGESTED I CONTACT AMERICAN HONDA. I DID SO AND AFTER SEVERAL PHONE CALLS THE DEALER WAS INFORMED BY AMERICAN HONDA THAT THE DECISION WAS UP TO THE REP. THE DEALER REACHED OUT TO THE REP AGAIN AND AGAIN REP REFUSED TO FIX THE PROBLEM. I NOW HAVE A VEHICLE WHICH I STILL HAVE 2.5 YEARS OF PAYMENTS (I'VE OWNED IT FOR 2.5 YEARS) THAT CANNOT NOT BE DRIVEN. HONDA SHOULD FIX THIS AS THE PROBLEM IS A RESULT OF THE THE DAMAGE CAUSE BY THEIR FAULTY PISTONS! **NOTE: DATE BELOW IS APPROXIMATE**

• 11/19/2019· STEERING,POWER TRAIN,ENGINE

  I CHANGED TIRE ,BUSHING STABILIZER,WHEEL BALANCE ALIGNMENT, CHANGED THE TIE ROD AND CV AXLE BUT THE CAR STILL SHAKING BETWEEN THE SPEED OF 60MPH-70MPH..I DON'T REMEMBER WHEN MY HONDA PILOT 2013 MISFIRED THEN THEY FIXED IT BUT MY TIMING BELT EVERYTHING WAS MAKING SOUND , I SPENT TO MY MECHANIC FRIEND COZ THE DEALER CHARGE ME A PRICE OF 950$ TO DO TIMING BELT SERVICE.

• 11/19/2013· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 2,000.

• 11/18/2013· FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

  LETTER FROM CONSTITUENT REGARDING HONDA'S 2013 PILOT RECALL (NHTSA RECALL 13V-382/CAMPAIGN#JB5/SERVICE BULLETIN #13-075); HE HAS BEEN UNABLE TO CORRECT THE PROBLEM FROM AMERICAN HONDA MOTOR CO. OR UNIVERSITY MOTORS; REQUESTING ASSISTANCE FROM NHTSA. *SMD THE CONSUMER STATED HE WOULD LIKE TO HAVE THE LONG BLOCK AND SHORT BLOCK REPLACED. HE STATED HE TALKED TO THREE DIFFERENT AUTOMOTIVE MECHANICS, AND IT WAS IN THEIR OPINION THAT REPLACING ONLY THE SHORT BLOCK OF THE ENGINE WAS NOT A TRUSTWORTHY FIX. THE SHORT BLOCK REPAIR PERFORMED UNDER NON-FACTORY CONDITIONS, WHICH COULD LEAD TO CONTAMINATION OF THE ENGINE, THAT WOULD CAUSE SERIOUS ISSUES AND ENGINE FAILURE IN THE FUTURE. THE CONSUMER STATED THE DEALER WOULD NOT RETURN HIS CALLS. ALSO, THE CONSUMER WAS NOT GETTING THE PROPER GAS MILEAGE AS ADVERTISED. THE VEHICLE WAS RATED BETWEEN 16 AND 17 MPG, AND HE WAS GETTING 13 MPG. THE VEHICLE ROLLED BACKWARD ON A SLIGHT INCLINE, WHILE IN DRIVE, THERE WAS A VIBRATION/SHUDDER COMING THROUGH THE VEHICLE, WHEN MAINTAINING A CONSTANT SPEED.

• 11/17/2019· ENGINE

  MISFIRED 2ND CYLINDER, EXCESSIVE CARBON AND OIL FOULING ON SPARK PLUG. IGNITION COIL NEEDS REPLACED QUICKLY.

• 11/17/2017· ELECTRICAL SYSTEM,AIR BAGS

  TL* THE CONTACT OWNS A 2013 HONDA PILOT. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO NARDY HONDA (559 MIDDLE COUNTRY RD, ST JAMES, NY), BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

• 11/15/2024· POWER TRAIN,FUEL/PROPULSION SYSTEM

  The lights(traction control light, check engine,) in the dash come on and go off intermittently and vehicle display reads check emissions system and check VSA (vehicle stability assist) I got the vehicle scanned for the codes it throws and the print out was for the power train control module the piston rings all of them failed emission test! The dash lights come on for two to three weeks at a time and than just go off while the lights are illuminated I have no traction control no eco mode and the car doesn’t get the correct power while accelerating speed sometimes it gets too much power and accelerates too high causing the vehicle to take off and without any kind of traction

• 11/15/2024· ENGINE

  The contact owned a 2013 Honda Pilot. The contact stated that while driving at 45- 50 MPH, the engine warning light was illuminated. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was taken to the local dealer, where it was diagnosed that rod bearings and piston ring replacements were needed. The vehicle was repaired. The manufacturer was contacted, who opened a case and assisted with the repair fees. The failure mileage was approximately 150,000.

• 11/15/2022· AIR BAGSCrash

  The contact owns a 2013 Honda Pilot. The contact stated that while her husband was driving 40-50 MPH, there was an accident ahead where a trailer crashed into a deer causing the deer to impact the front driver's side of the vehicle. The front passenger-side air bag was the only air bag that was deployed. The front driver-side air bag failed to deploy. After the front passenger air bag deployed the vehicle heated up rapidly and failed to shut off. There were two children seated in the rear of the vehicle. A police report was filed. There were no injuries sustained. The manufacturer was not notified of the failure. The failure mileage was 98,000.

• 11/15/2017· ELECTRICAL SYSTEMCrash

  THE LOCKS WORK INTERMITTENTLY AND THE TAILGATE LOCKS AT INOPPORTUNE TIMES. THE DASH CAMERA WORKS OFF AND ON AS WELL AS THE LOCKS IN THE CAR. IT IS UNSAFE FOR MY CHILDREN BECAUSE THEY CAN GET LOCKED IN THE CAR.

• 11/15/2013· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  I HAVE A 2013 HONDA PILOT, LESS THAN 1 MONTH SINCE PURCHASE. AT SPEEDS FROM 20 MPH TO 70 MPH MY ENGINE AND CAR WILL, VIBRATE, SHUDDER. THERE IS ALSO A LOW FREQUENCY NOISE THAT SEEMS TO VIBRATE IN MY EAR WHICH IS ALSO QUITE A DISTRACTION. IT SEEMS TO HAPPEN MOST WHEN I AM ON A FLAT OR SLIGHT INCLINE. THE ONLY WAY TO GET IT TO STOP IS TO EITHER SPEED UP OR LET OFF THE GAS. THIS IS VERY DISTRACTING WHILE DRIVING AT HIGHWAY SPEEDS, AND VERY FRUSTRATING SINCE IT IS A NEW VEHICLE. I HAVE TAKEN IT BACK TO THE HONDA DEALERSHIP AND THEY SAID THAT THEY FEEL THE PROBLEM, BUT THEY SAID THAT AMERICAN HONDA STATES THAT THIS IS NORMAL FOR THIS VEHICLE. I DO NOT UNDERSTAND HOW THIS COULD BE NORMAL. A ROUGH FEELING, VIBRATING CABIN AND SHUDDERING ENGINE IS NOT A NORMAL OPERATING CAR. IT FEELS LIKE SOMETHING WILL BREAK OR COME LOOSE, WHICH MAKES ME VERY NERVOUS AS MY CHILDREN COMMUTE WITH ME EVERY DAY. *TR

• 11/13/2019· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  THE CAR IS MAKING THESE HORRIBLE NOISES. THE DEALERSHIP CLAIMS EVERYTHING WAS FIND WHEN THEY SOLD IT TO US. WE TOOK IT BACK A FEW DAYS LATER FOR THEM TO FIX IT AND THEY CLAIMED TO FIX IT BUT NEVER DID. WE HAVE TAKEN IT TO MULTIPLE MECHANICS AND THEY CAN NOT FIGURE OUT WHAT IT IS AFTER HAVE IT AT LEAST 3 OR 4 DAYS. IT'S LIKE A VIBRATION/GRINDING NOISE. THE ALIGNMENT IS FINE BUT IT STILL PULLS AND THE STEERING WHEEL IS OFF. IT ALWAYS MAKES A GRINDING NOISE AND THE VIBRATION AND GRINDING STARTS WHEN YOU ARE DRIVING AND IT HITS A CONSTANT SPEED EVEN WHEN YOU DONT USE THE CRUISE CONTROL.

• 11/08/2013· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT EVERY TIME THE BRAKES WERE ENGAGED, THAT THE BRAKES WOULD SHUTTER AND THAT THERE WAS A VIBRATION ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ROTORS FAILED AND NEEDED TO BE RE-FINISHED. THE REPAIR WAS MADE HOWEVER, THE REMEDY FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN REPLACED THE ROTORS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.

• 11/07/2023· EXTERIOR LIGHTING

  Wires burnt to headlights as a result of overheating wires; resulted in both low beam headlights going out while driving. It seems like Honda has had this problem previously in older Pilot models. Unsure of why they are making newer vehicles with the same issues.

• 11/07/2021· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  Since purchasing new in 2013, experienced ongoing issues with VCM. Noticable vibration/shudder at all speeds except during heavy acceleration. Taken to dealer mant times. They are able to reproduce but state no fix available. It's how the car was made. In addition to vibration, engine makes a chirping noise when accelerating through vibration. I believe they are related although neither have been able to be fixed. No warning lights illuminate. I purchased this car for the 4wd as I live in snow/ice climate. However, excessive vibration/shudder makes driving in these conditions (any conditions) unsafe due to constant need to fluctuate acceleration/ deceleration to help minimize vibration/shudder to regain sense of control. If you maintain speed while vibrating on snow/ice you feel like you are losing control. This vibration HAS to have a long-term effect on engine/car integrity. It's strong enough that some day I imagine I'll come to a stop and at that very moment, every screw will have come loose/undone from years of vibrating and I'll be left sitting in the seat holding just the steering wheel with the car in parts all around me.

• 11/07/2014· VEHICLE SPEED CONTROL,ENGINE

  THIS HAS HAPPENED SEVERAL TIMES: CAR IS A STOPPED OR SLOWLY ROLLING AND YOU STEP ON THE GAS TO GET INTO TRAFFIC FLOOR TO THE FLOOR AND THE CAR DOESN'T MOVE. THE NEWEST INCIDENT TODAY IS THE CAR WAS IN MOTION GOING APPROXIMATELY 10 MPH WHEN IT COMPLETELY DIED. ALL POWER LOST, COULD NOT STEER AND HAD TO PUMP THE BRAKE SEVERAL TIMES TO STOP. DEALERSHIP SAYS VERBALLY OVER PHONE NO OPEN RECALLS ON CAR AND UNLESS THEY CAN RECREATE, THEY PROBABLY CAN'T FIX ANYTHING. I AM GOING TO GET KILLED WITH MY BABY IN THIS CAR. *TR

• 11/07/2013· POWER TRAIN,ENGINE

  VIBRATION, HUMMING NOISE WHILE IN ECO MODE. AT SLOWER SPEEDS WHILE FEATHER GAS, ECO CAN SOMETIMES SEEMS TO GET CONFUSED ABRUPTLY TURN OFF CAUSING A JOLT LIKE FEELING. AT TIMES, ECO SEEMS CONFUSED WHETHER TO FIRE ON 2, 4, OR 6 CYLINDERS AND CAN BECOME IN ALMOST WHAT I CALL AN ARRHYTHMIA TYPE FEELING, WITH THE VIBRATION JUMPING AROUND UNTIL IT FINDS WHAT IT WANTS TO DO. NOTICED THE ISSUE SINCE I DROVE IT OFF THE LOT. AS EXPECTED, DEALER SAYS THEY CAN'T FIND ANY ISSUE. VIBRATION CAN BE SO BAD THAT I SOMETIMES THINK IT IS THE ROAD, BUT IT IS NOT. WOULD DUMP CAR BUT WOULD LOOSE MONEY. VERY UNFORTUNATE AND WILL NOT BE BUYING A HONDA AGAIN. IF YOU ARE LOOKING INTO ONE, PLEASE BE SURE TO TEST DRIVE AT ALL SPEEDS, ESPECIALLY CRUISING AT SLOW AND FASTER SPEEDS. CRUISING AND FEATHERING THE GAS IS WHEN YOU NOTICE IT MOST. *TR

• 11/04/2022· ENGINE

  The contact owns a 2013 Honda Pilot. The contact stated while driving at 65 MPH, the check engine warning light, the Vehicle Stability Control (VSC) warning light, and the traction control warning light illuminated. The message "Emission Check" was displayed. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where it was diagnosed that the cylinder #1 was misfiring due to oil leaking onto the spark plugs. The dealer diagnosed that the piston rings were beginning to fail; however, the spark plugs were replaced as a temporary repair. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 13V382000 (Engine) as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 81,250.

• 11/04/2015· UNKNOWN OR OTHER

  STALLS AND HESITATES WHEN TURNING LEFT ESPECIALLY ON ROUNDABOUTS

• 11/04/2013· STEERING,ENGINE

  MY HONDA PILOT STALLED WITHOUT ANY WARNING AND WITHOUT ANY ENGINE LIGHTS APPEARING WHILE DRIVING ON TWO WAY SIDE ROADS AND ENTERING A HIGHWAY. EMERGENCY BRAKE RELEASE HANDLE WAS NOT WORKING OR RELEASING THE BRAKE APPROPRIATELY SAME DAY. HONDA CAN'T REPLICATE THE ISSUE SO THEY SAY THE CAR IS TO GO WITH ME. NO EXPLANATION FOR INCIDENT. MANUFACTURER HAD THEM PUT SOMETHING IN THE COMPUTER TO READ 15 SECOND PRIOR TO AND AFTER A STALL. THIS IS AN UNSAFE VEHICLE TO DRIVE FOR ME, MY FAMILY AND ANYONE AROUND ME IF IT IS UNDIAGNOSED AND UNEXPECTED. POWER STEERING AND BRAKES LOST SO RISKS ARE HIGH. I RUN THE RISK OF CAUSING AN ACCIDENT, INJURY, AND/OR DEATH TO ANYONE IN THE CAR OR OTHERS. I FILED A COMPLAINT WITH HONDA, [XXX] CASE # [XXX] WITHOUT RESOLUTION AND WASTOLD TO PICK THE CAR UP FROM THE DEALERSHIP OR I BE CHARGED A FEE. THE CAR WAS AT BERNARDI HONDA IN NATICK AND THEY DID ALL THEY COULD TO REPLICATE AND WORK WITH HONDA, I WAS TOLD BY THEM TO PICK THE CAR UP OR BE CHARGED A FEE. THEY ARE AWARE THAT THE MANUFACTURER IS INVOLVED. I WENT TO PICK THE CAR UP ON SATURDAY NOVEMBER 2, AND DISCOVERED THE EMERGENCY BRAKE RELEASE CORD IS STILL BROKEN AND THERE WERE SCRATCHES ON MY CAR. I LEFT IT THERE SO THEY COULD ORDER PARTS AND FIX SCRATCHES. PLEASE ASSIST IF ABLE. I READ ABOUT TWO RECALLS BY HONDA FOR THE PILOT AND ODYSSEY REGARDING UNEXPECTED BRAKING AND HOW YOU ASSISTED! THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/02/2020· SUSPENSION

  HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP

• 10/27/2014· VEHICLE SPEED CONTROL,ENGINE

  WHEN TRYING TO ACCELERATE AT LOW SPEEDS OR FROM A STOP, THERE IS A 2-5 SECOND HESITATION AND THEN A SURGE. THIS HAS HAPPENED SEVERAL TIMES A WEEK SINCE WE BOUGHT THE VEHICLE. THE SCARIEST PART IS THAT IT IS UNPREDICTABLE. IT IS ESPECIALLY DANGEROUS WHEN ENTERING BUSY TRAFFIC, WHICH WE HAVE A LOT OF. WE HAVE COMPLAINED TO THE DEALER EVERY TIME WE HAVE TAKEN THE VEHICLE IN FOR REGULAR MAINTENANCE. OF COURSE THEY SAY THEY CAN'T MAKE IT FAIL WHEN THEY TEST DRIVE IT. *TR