2013 Ford Fusion Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2024· STEERING

  Steering stopped working during drive home. It is now at my house. Safety was impacted because it became problematic during the drive. I had an independent mechanic evaluate the car today, he stated that this make and model of a vehicle is known to have this problem, and diagnosed it with a need to replace the steering rack. A warning appeared during the drive right before we got home, now car won't turn on for safety reasons.

• 12/31/2019· STEERING,ELECTRICAL SYSTEM

  MY 2013 FORD FUSION POWER STEERING FAILED, GET POWER ASSIST FAILURE MESSAGE AS WELL AS LANE ASSIST FAILURE MESSAGE VERY DANGEROUS

• 12/31/2018· STEERING

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL AND THE LOW POWER STEERING WARNING INDICATOR ILLUMINATED, THE VEHICLE WAS TAKEN TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

• 12/30/2024· POWER TRAIN

  The contact owns a 2013 Ford Fusion. The contact stated while her son was driving 45 MPH, the vehicle stalled with a whining sound coming from the vehicle. There was no warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with transmission failure. The vehicle was then towed to another independent mechanic for a second opinion and remained with the mechanic. A dealer was notified of the failure, and the contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train), which was linked to the failure. The manufacturer was notified of the failure and informed the contact that the recall repair had already been performed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 135,000.

• 12/30/2020· STEERING

  TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING SERVICE POWER STEERING NOW. THE VEHICLE WAS TAKEN TO HERB CHAMBERS FORD OF WESTBOROUGH (310 TURNPIKE RD, RTE. 9, WESTBOROUGH, MA 01581) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS REFERRED BY THE DEALER TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,333.

• 12/30/2016· ENGINE

  CAR OVER HEATING ENGINE AND COLLANT SYSTEM AFFECTED

• 12/30/2016· ENGINEFire

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND WAS COASTED TO A PARKING SPACE. A "FUEL ECONOMY" WARNING MESSAGE APPEARED. THE VEHICLE WAS TURNED OFF. UPON ATTEMPTING TO RESTART THE VEHICLE, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD. ONCE THE HOOD WAS OPENED, FLAMES WERE SEEN ON THE REAR PASSENGER SIDE OF THE ENGINE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS NOT CALLED AND A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HEAD CRACKED FROM OVERHEATING, WHICH SENT OIL TO THE HOT TURBO. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

• 12/30/2015· STEERING

  WHILE DRIVING THE CAR IN A COMMERCIAL ARE THE WHEEL STOPPED STEERING. I COULD NOT MOVE THE WHEEL LEFT OR RIGHT AND GOT STUCK IN AN INTERSECTION. A POLICE OFFICER CAME AND SAT WITH ME WHILE WE WAITED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE FORD DEALERSHIP AND WAS LOOKED AT WHEN THEY OPENED AFTER THE WEEKEND. THEY PUT IN A REQUEST TO FORD TO ALLOW THE PIECE TO BE REPLACED UNDER CURRENT RECALLS RELATED TO THE STEERING.APPARENTLY THE RACK AND PINION CAN JUST BREAK AFTER TWO YEARS OF DRIVING. SINCE THE BUMPER TO BUMPER COVERAGE WAS UP THEY SAID IT WOULD HAVE TO BE PAID FOR BY THE CUSTOMER. A CAR SHOULD NOT BE ALLOWED TO FALL APART AFTER 59,000 MILES IF IT IS KEPT IN VERY GOOD CONDITION. IF I HAD BEEN INJURED OR SOMEONE ELSE HAS BEEN, THIS WOULD BE A VERY DIFFERENT CONVERSATION. THE PIECES THEY NEED TO REPLACE AND INCLUDING THE LABOR ROUND UP TO $2,000. *JS

• 12/30/2015· STEERING

  I PARKED MY 2013 FORD FUSION WITH 52,000 MILES ON IT FOR 3 DAYS IN MY DRIVEWAY AND WHEN I STARTED IT A MESSAGE SAYING POWER STEERING ASSIST FAULT CAME ON AND THERE ISN'T ANY POWER STEERING. I CONTACTED FORD AND THEY SAID THEY WILL LOOK AT IT BUT I HAD TO PAY FOR THE TECH'S TIME, I THEN LOOKED ON THE WEB AND IT SAID THERE WAS A RECALL ON THIS FOR OVER 445K FORD CARS, BUT MY VIN WAS NOT PART OF IT BECAUSE OF WHERE THE CAR WAS MADE. SO I AM CONFUSED, 1 PART OF THE CAR IS RECALLED IF IT WAS PUT IN ONE PLANT, BUT THE SAME PART PUT IN ANOTHER PLANT ISN'T. THEY WERE ALL MADE IN ONE PLANT, SO WHY DOES IT MATTER WHERE IT WAS INSTALLED. THE PART IS DEFECTED, IF I WAS DRIVING DOWN THE ROAD AND THIS HAPPENED, AND HAD AN ACCIDENT, WOULD IT BE MY FAULT BECAUSE THE CAR WAS MADE IN A SAFE FACTORY WHERE THE PART IS NOT BEING RECALLED? SAME PART, SAME PROBLEM, WHY ISN'T THIS BEING RECALLED WITH THE OTHERS.

• 12/30/2014· STEERING,SERVICE BRAKES,ENGINE

  THIS IS A CASE OF MULTIPLE INCIDENTS, FIRST INCIDENT WITH SIGNIFICANT ISSUE WAS ON 12/11/2014. AS I WAS PULLING OUT OF MY DRIVEWAY AND REVERSING ACROSS TWO LANES OF TRAFFIC, MY CAR TURNED OFF AND SAID "PRESS BRAKE TO START" (I HAVE THE PUSH-START-IGNITION). THE CAR TURNED OFF AS I WAS REVERING ACROSS THE STREET, I HAD TO PUT THE CAR IN PARK IN ORDER TO RESTART THE CAR. I RESTARTED THE CAR AND DROVE IT TO THE DEALERSHIP, WHICH THEY HAVE NEVER HEARD OF THIS ISSUE AND SAID THEY COULD NOT GET ME IN FOR AN APPOINTMENT UNTIL 12/15. ON 12/14/2014, AS I WAS DRIVING DOWN THE ROAD AT ~25MPH, MY CAR STARTED TO ACT LIKE IT WAS GOING TO QUIT, BEFORE I COULD PULL OFF TO THE SIDE OF THE ROAD, THE CAR TURNED OFF AND SAID "PRESS BRAKE TO START" I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD, AS I DID I PUT THE CAR IN PARK AND TRIED TO RESTART THE CAR AND IT JUST KEPT ROLLING OVER AND I HAD TO PUSH THE START BUTTON TO GET IT TO STOP, AS I DID, THE BRAKES AND STEERING WHEEL LOCKED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE CAR FOR 3 DAYS, COULD NOT FIND AN ISSUE. I FILED A COMPLAINT WITH FORD AND THEY HAVE CLOSED MY CASE SAYING THERE IS NOT AN ISSUE. IT IS NOW AT A 2ND DEALERSHIP WHERE THEY CAN NOT FIND AN ISSUE. I HAVE BEEN TOLD BY FORD TO CONTINUE DRIVING MY CAR UNTIL THE ISSUE HAPPENS AGAIN, WHICH IS A MAJOR CONCERN FOR MY PERSONAL AND OTHERS SAFETY AS I AM DRIVING DOWN THE ROAD. WHEN THE CAR QUITS, I HAVE HARDLY ANY CONTROL OVER THE VEHICLE AND LUCKILY I HAVE BEEN GOING AT SLOW PACE, BUT I DO NOT FEEL SAFE DRIVING THIS CAR AND FEEL LIKE FORD HAS GIVEN UP ON ME. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I'VE HAD IT WITH 9 RECALLS AND NOW THIS ISSUE, I AM CONCERNED THAT I AM NOT THE ONLY PERSON HAVING THIS ISSUE AND WOULD LIKE TO HAVE THE PROBLEM ADDRESSED BEFORE SOMEONE IS IN A SERIOUS ACCIDENT. *JS UPDATED 2/11/16 *JS

• 12/30/2014· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

• 12/29/2022· STEERING

  Power Steering warning light came on while I was driving. I was still able to steer the car. After I shut the car off and turned it back on I could barely steer the car. The warning light came on again. I left the car at a nearby garage, but they are closed until Jan 2, because of the holiday. I could have gotten into an accident. Other vehicles were flashing their lights and honking as I had to drive very slowly with my hazards on to get to the repair station. This is truly a safety issue with my 2013 Ford Fusion.

• 12/29/2019· POWER TRAIN

  TRANSMISSION STARTED SLIPPING REALLY BAD EVEN DOWN SHIFTING SO HARD FELT LIKE U HIT SOMETHING LUCKILY I HAD AN EXTENDED WARRANTY SO IT SHOULD BE COVERED. IT'S BEEN 11 DAYS I STILL HAVEN'T GOTTEN MY CAR BACK. LOOKED ONLINE SEEMS LIKE A LOT OF PEOPLE HAVE THIS SAME PROBLEM. I THINK FORD SHOULD BE INVESTIGATED FOR ANOTHER POTENTIAL FAULTY TRANSMISSION

• 12/29/2018· STEERING

  WHILE DRIVING ON A HIGHWAY AT AROUND 40 MPH, ABOUT TO CROSS A BRIDGE, I LOST POWER STEERING AND IT IMMEDIATELY BECAME VERY DIFFICULT TO TURN THE WHEEL.

• 12/29/2018· ENGINE

  CAR STALLS WHEN DRIVING OR AT IDLE

• 12/29/2018· STEERING

  THE STEERING WHEEL HAS GOTTEN HARD TO TURN.. JUST ONE DAY IT START DOING THIS AND HASN'T STOP.. I JUST GOT MY CAR FEBRUARY 2018.. I JUST DON'T UNDERSTAND... I TURNT MY CAR OF WHEN I WENT TO THE STORE ONE DAY, WHEN I TURNT IT BACK ON ALL KINDS OF LIGHTS CAME ON, ( POWER STEERING, HILL ASSIST START, ETC), AND IT WOULDN'T TURN RIGHT. IT BECAME HARD TO TURN, BUT WASN'T DOING IT BEFORE...

• 12/29/2016· WHEELS

  TL* THE CONTACT OWNS A 2013 FORD FUSION THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN TO THE DEALER TO HAVE ALL FOUR TIRES ROTATED. IT WAS EXTREMELY DIFFICULT FOR THE MECHANIC TO REMOVE THE LUG NUTS; THEREFORE, ALL TWENTY LUG NUTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 03/07/17*LJ

• 12/29/2015· AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVERS AND THE PASSENGERS SIDE DOORS HAD TO BE OPENED AND CLOSED SEVERAL TIMES BEFORE THE DOOR LATCHED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS , SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 01/25/16 *BF *TR

• 12/29/2015· STEERING

  I WAS DRIVING WITH MY KIDS AND OUT OF NOWHERE, I RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGE DISPLAY ACROSS THE DECK AND I COULDN'T STEER. IT TOOK IMMENSE EFFORT TO TURN; AND FORTUNATELY FOR US, IT OCCURRED REALLY CLOSE TO OUR HOUSE BUT ON A MAJOR CITY STREET ON THE WAY HOME. I READ ONLINE THAT THERE ARE TONS OF INCIDENTS WITH THEIR FORD VEHICLE. I READ AN ARTICLE ONLINE THAT FORD RECALLED OVER 450K VEHICLES FOR THIS ISSUE BUT WHEN I LOOKED UP MY VIN ON SAFERCAR.GOV AND THE FORD WEBSITE; THERE ISN'T A RECALL ISSUED FOR IT. THERE SEEM TO BE DRIVERS OUT THERE WHO WERE BOTH MORE OR LESS FORTUNATE THAN I WAS. I WANTED TO FILE A FORMAL COMPLAINT TO SEE IF I CAN GET THIS ISSUE INVESTIGATED.

• 12/28/2021· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMFire

  My 2013 Ford Fusion SE had the high pressure fuel pump start leaking and dripped fuel on the exhaust and started the car on fire while driving down the road. This caused about $7,000.00 in damage but could have easily gotten out of control and caused injury or death to occupant(s). I reached out to Ford Motor Company and did a chat log asking for assistance and to make them aware. Ford Motor Company Case number CAS-34734107-H6J0Z5. What is dangerous about this design is that Ford chose to design and install a secondary high pressure fuel pump directly above the exhaust manifold and the engineers surely would have known the durability and longevity along with possible outcomes due to normal use over time. For the same reason you are not to refuel a hot engine, a fuel pump should not be placed directly over the exhaust manifold. I believe Ford Motor Company should be held accountable for their finished product liability. This is dangerous enough that they should remove these vehicles from service until a safe solution is available and deployed in my opinion.

• 12/28/2020· POWER TRAIN

  VEHICLE HAS ALWAYS SHIFTED HARD ESPECIALLY WHEN GOING INTO DRIVE. NOW WHILE DRIVING 45 MPH VEHICLE SUDDENLY SHIFTED OUT OF GEAR AND ENGINE JUST REVVED. IT EVENTUALLY SLIPPED BACK INTO GEAR AND WAS ABLE TO BE LIMPED HOME. DIAGNOSTIC SHOWED SOLENOID A WAS BAD. REPLACED ALL SOLENOID BUT DIDNT FIX THE ISSUE. A TRANSMISSION SHOP THEN TOLD ME THIS WAS AN ISSUE FOR VEHICLES LIKE MINE AND THERE WAS A CLASS ACTION CLAIM.

• 12/28/2017· ENGINEFire

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 205,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/28/2017· SUSPENSION

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND WHEN MAKING A RIGHT OR LEFT TURN, THE VEHICLE MADE A LOUD CLICKING NOISE COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CV BOOTS AND AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

• 12/27/2024· ENGINE AND ENGINE COOLING

  The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended and the vehicle lost motive power. The contact safely guided the vehicle to the shoulder of the road. In addition, the contact noticed white smoke coming from under the hood. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion to cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that recall repair NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) was performed, however it did not remedy the failure because the head gasket was warped. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was unknown.

• 12/27/2024· POWER TRAIN

  The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,189.

• 12/27/2022· FUEL/PROPULSION SYSTEM

  Gasoline leak from gas tank. The fuel sender failed at 60,000 miles, had it replaced. Vin not under recall. Now fuel leak from replaced fuel sender. Again Vin not in recalled units. WTF?

• 12/27/2018· ENGINEFire

  OVERHEATING OF THE ENGINE CYLINDER HEAD - CYLINDER HEAD CRACKED CAUSING OIL LEAK AND ENGINE FIRE. FORD REFUSES TO REPAIR UNDER RECALL 17S09

• 12/27/2017· ELECTRICAL SYSTEM

  WHEN KEYS ARE LEFT IN CAR IT DRAINS THE BATTERY. CAR WAS PARKED IN GARAGE.12

• 12/27/2016· STEERING

  I WAS DRIVING ON I-71 TO COLUMBUS IN TYPICAL DECEMBER WEATHER WHEN AN ERROR MESSAGE APPEARED STATING 'STEERING LOSS STOP SAFELY'. HAVING READ THE MESSAGE AND EXPERIENCING NO IMMEDIATE CHANGE IN STEERING PERFORMANCE, IT WENT AWAY AFTER BEING DISPLAYED FOR SEVERAL SECONDS. AFTER STOPPING FOR ABOUT AN HOUR IN COLUMBUS, A 'STEERING LOSS STOP SAFELY' ERROR MESSAGE REAPPEARED UPON RESTARTING AND STEERING BECAME ALMOST IMPOSSIBLE. SEVERAL SUBSEQUENT RESTARTS MADE NO DIFFERENCE. A SHORT TEST DRIVE CONFIRMED THAT THE STEERING WAS EXTREMELY DIFFICULT (EVEN WITH TWO HANDS) AT SPEEDS FROM 0 TO 20 MPH. THE STEERING EFFORT DID NOT APPEAR TO DECREASE WITH INCREASED SPEED. THE CAR WAS TOWED TO THE NEAREST FORD DEALER WHERE THEY 'VERIFIED PULL CODES, CLEAR CODES, UPDATED PSCM.RD TEST RESET PASS' (SEE ATTACHED REPAIR DOCUMENTATION). VEHICLE HAS BEEN OPERATING NORMALLY IN THE BRIEF PERIOD SINCE THEN (~100MI). IT IS FORTUNATE THAT THE SEVERELY COMPROMISED STEERING OCCURRED AT STARTUP. STEERING WAS EXTREMELY DIFFICULT EVEN FOR A 225 POUND MALE. A PETITE FEMALE MAY NOT HAVE BEEN ABLE TO STEER AT ALL. HAD THE LOSS OCCURRED UNEXPECTEDLY AT HIGH SPEED, IT COULD HAVE EASILY CAUSED A SERIOUS ACCIDENT. THE FACT THAT THE DEALER UPDATED THE SOFTWARE MAKES ME SUSPICIOUS THAT THEY KNEW THERE WAS A PROBLEM. IF SO, I THINK A RECALL IS WARRANTED BEFORE ANYONE IS INJURED OR KILLED. THE RESULT OF THIS SOFTWARE PROBLEM IS JUST AS SERIOUS AS A MECHANICAL FAILURE SINCE IT RESULTS IN NEAR TOTAL LOSS OF STEERING CONTROL. *TR

• 12/27/2016· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,227.

• 12/26/2019· STEERING,ELECTRICAL SYSTEM

  POWER STEERING GAVE OUT. I WAS DRIVING IN A RURAL AREA AND THE CAR BECAME EXTREMELY HARD TO TURN, AND UPON STARTING THE VEHICLE, VERY VERY TIGHT STEERING WHEEL

• 12/26/2018· STEERING

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. ON ANOTHER OCCASION, THE STEERING WHEEL SEIZED AFTER THE ENGINE WAS TURNED OFF AND RESTARTED AT A FUEL STATION. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT'S SPOUSE DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) TO BE DIAGNOSED. THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,500.

• 12/26/2017· STEERING

  REVERSING THE CAR OUT OF MY GARAGE I NOTICED THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING ASSIST FAULT" MESSAGE CAME UP ON THE DASH. CAR IS STILL DRIVEABLE, BUT VERY DIFFICULT TO TURN STEERING WHEEL AT LOW SPEEDS. I TOOK THE CAR TO THE FORD DEALER. THEY SAY THEY CARRIED OUT THE RECALL AFFECTING THE STEERING SAFETY BOLTS FROM 2015 (15S14) AND THAT THIS IS A NEW PROBLEM. THEY SAY I NEED A NEW STEERING GEAR/RACK. IT LOOKS LIKE A LOT OF PEOPLE ARE EXPERIENCING THE SAME ISSUE. I'M LUCKY I WAS JUST REVERSING OUT OF MY GARAGE AND NOT DRIVING AT SPEED WHEN THE STEERING ASSIST FAILED. THAT WOULD HAVE BEEN VERY DANGEROUS.

• 12/26/2014· STEERING

  DRIVING MY CAR HOME FROM WORK TODAY AND A WARNING CAME ON CARE DISPLAY SAYING "POWER STEERING ASSIST FAULT" CAME ON STEERING WAS A LITTLE HARD FOR A COUPLE SECOND AND THEN LIGHT WENT OFF AND STEERING RETURN TO NORMAL. HAD A HAPPEN BEFORE WHEN PARK BUT DIDN'T THANK ANYTHING UNTIL TODAY. ALSO HAVE BEEN COMING OUT OF GARAGE AND TRACTION CONTROL LIGHT COMING ON AND SAID FAULT BEFORE. *TR

• 12/26/2013· POWER TRAIN,ELECTRICAL SYSTEM

  TRAVELING HOME AT 35MPH, VEHICLE LURCHED AND LOST POWER - WAS ABLE TO DRIVE 15 MPH MAX SPEED THE 3 MILES HOME, BUT VEHICLE BARELY ACCELERATED AFTER SLOWING OR STOPPING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. AS VEHICLE DRIVEN INTO GARAGE, DASHBOARD LIGHTING WENT OFF SUDDENLY, BUT VEHICLE ACCELERATED WITH EFFORT INTO GARAGE. FOUR HOURS LATER AT 10PM, STARTED VEHICLE, NO WARNING LIGHTS CAME ON DASH. MORNING OF DECEMBER 10, CALLED DEALERSHIP. THEY ADVISED IF THE LIGHT DID NOT COME ON THIS MORNING, THEN THEY WOULD NOT BE ABLE TO DIAGNOSE PROBLEM. VEHICLE DROVE NORMALLY TO WORK WITH NO WARNING LIGHTS. DEALERSHIP SAID THERE WAS LOW VOLTAGE ON THE ACCELERATOR CAUSING PROBLEM AND THEY ORDERED PARTS AND "FIXED" IT ON DECEMBER 18TH, BUT ON DECEMBER 24TH, I WAS ON INTERSTATE AT 55 MPH, VEHICLE ON CRUISE CONTROL. SPEED LIMIT INCREASED TO 60MPH, BEGAN ADJUSTING CRUISE CONTROL SPEED VIA THUMB BUTTON ON STEERING WHEEL COLUMN. AFTER THREE THUMB "CLICKS" TO 58MPH, VEHICLE LURCHED AND LOST POWER AND BEGAN IMMEDIATELY DECELERATING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. PULLED TO RIGHT BERM AND SHUT OFF ENGINE. OVER THE NEXT 37 MINUTES, ATTEMPTED TO START VEHICLE EVERY 5-6 MINUTES. ON SIX DIFFERENT ATTEMPTS, THE VEHICLE REVVED AS ACCELERATOR APPLIED BUT THE ENGINE NEVER "CAUGHT" OR TURNED OVER, IT WOULD DIE AS SOON AS THE ACCELERATOR PEDAL RELEASED. ON 7TH ATTEMPT, THE VEHICLE TURNED OVER, AND I WAS ABLE TO PROCEED TO THE NEXT EXIT. SINCE THE CAR SEEMED TO BE RUNNING NORMALLY, I RISKED IT AND TRIED TO GET THE VEHICLE HOME, KNOWING THAT A TOW AT 8PM ON CHRISTMAS EVE WOULD BE EXPENSIVE AND TIMELY. THE POWER TRAIN LIGHT AND AIRBAG LIGHT REMAINED ON FOR THE 8 MILE TRIP HOME. THE NEXT DAY, VEHICLE OPERATED "NORMALLY" WITH NO POWER TRAIN LIGHT OR AIRBAG LIGHT. SECOND OCCURRENCE. *TR

• 12/24/2024· POWER TRAIN

  Automatic transmission issues. When putting car into reverse, the car pauses and then jumps into gear very hard. When driving down the road above 2k rpm, the car will drop into first gear, pegging the rpm gauge and throwing you forward. Only way to resolve is to pull over and cycle power. This happened multiple times with cars almost hitting me.

• 12/24/2020· UNKNOWN OR OTHER,ENGINE

  THERE WAS A RECALL ON MY MODEL IN 2018 WHICH THEY SAY WAS FIXED. BUT IT IS CAUSING UN GOING ISSUES. NOW THE (CTV)? MODULE NEEDS REPLACING. BOTTOM LINE, CYLINDER HEAD SENSOR KEEPS SHOOTING A CODE THAT THE COOLANT IS TO LOW, WHILE IT IS NOT. YOU START THE CAR AND THE NEEDLE SHOOTS TO HOT. WARNING SIGNAL GOES OF AND ENGINE STARTS TO SHAKE PLUS FANS KICK ON. ENGINE LIGHT PLUS OVERHEATING COMES ON. LEAKS HAVE BEEN FIXED BUT THE MODULE WAS A RECALL AND THEY VERBALLY NO LONGER GRANT IT FREELY FIXED, BECAUSE OF TIME OVERLAPS.

• 12/24/2019· ENGINE

  TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FORD OF COLUMBIA (115 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, THE VEHICLE WOULD RANDOMLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT, DUE TO THE RECALL REMEDY, THE ENGINE WOULD AUTOMATICALLY SHUT OFF WHEN OVERHEATING. THE CONTACT WAS ALSO INFORMED THAT DUE TO THE OVERHEATING, THE ENGINE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-25222543, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 146,000.

• 12/24/2018· ENGINEFire

  TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PULLED INTO THE PARKING LOT AT HER JOB, THE VEHICLE STARTED SMOKING. THE VEHICLE CAUGHT FIRE UNDER THE HOOD AND EXPLODED WITH PARTS LANDING INTO THE STREET AND ONTO OTHER PARKED VEHICLES. THERE WERE NO INJURIES. THE POLICE DEPARTMENT STATED THAT THE CONTACT COULD RETRIEVE THE INCIDENT REPORT AFTER CHRISTMAS. THE BURNED OUT VEHICLE PLANNED TO BE TOWED AWAY BY THE CONTACT'S FINANCE COMPANY. THE DEALER WAS NOT CALLED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY SINCE IT HAD OVER 56,000 MILES. THE MANUFACTURER SUGGESTED THE CONTACT CHECK WITH HER INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 98,000.

• 12/24/2017· STEERING

  WE HAVE BEEN HAVING STEERING PROMBLEMS SINCE OCTOBER OF 2017 HAD THE CAR REPORTED ON OCT 10 TH OF 2017 TO SOUHTERN AUTO WORLD OF MYRTLE BEACH SOUTH CAROLINA THEY ATTEMPTED TO FIX THIS PROMBLEM THEY KEPT THE CAR FOR A FEW DAYS AND THIS PROMBLEM OCCURED AGAIN WE THEN CALLED TO MY INSURANCE COMPANY TO HAVE THE CAR TOWED IT THEN HAD THE SAME PROMBLEM IT WAS NOT STEERABLE IT WAS TOWED AROUND A WK LATER AFTER THE 10TH BACK TO SOUTHERN AUTO WORLD THEY KEPT THE CAR FOR ABOUT A WK THEY WERE HAVING A TIME TRYING TO GET THE PART ORDERED WELL AROUND THE END OF NOVEMBER IT WENT OUT AGAIN WE TOOK THE CAR BACK THE FIRST WEEK OF DEC TODAY IS DEC 24TH CHRISTMAS EVE WE JUST GOT THE CAR BACK ON DEC 23RD THE POWER STEERING WENT OUT EACH TIME WHILE DRIVING ON MAJOR HWYS I WILL BE FILING SUIT ITS VERY DANGEROUS TO TRY TO TURN A CAR WITH BEING ABLE TO STEER TO GET OUT OF HARMS WAY WITH TWO SMALL CHILDREN AND MY SPOUSE AND I I AM NOT FOR RECALLS ON CAR THAT ENDANGER PEOPLE NOW WE ARE OUT OF A VECHICLE FOR THE HOLIDAYS ....

• 12/23/2019· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  ****NOTE - NEED MORE INFORMATION. EMAIL NOT VALID**** TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE HESITATED UPON ACCELERATION. ADDITIONALLY, WHILE IN REVERSE, THE VEHICLE MOVED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUTONATION FORD UNION CITY (4355 JONESBORO RD, UNION CITY, GA 30291, (770) 674-6075) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.

• 12/23/2019· POWER TRAIN,VEHICLE SPEED CONTROL

  WAS DRIVING DOWN THE HIGHWAY COOLANT OVER HEATING LIGHT CAME ON THEN I STARTED TO LOSE POWER AS IF HAD NO GAS. HAD TO PULL OVER TO THE SHOULDER

• 12/23/2016· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMFire

  LEFT MY HOUSE DROVE 5 MILES, STOPPED TO SISTERS HOUSE TO DROP OFF AN ITEM, 2-3 MINUTES LATER WALKED OUTSIDE AND FOUND FLAMES COMING OUT OF THE HOOD ON THE PASSENGER SIDE NEAR WINDSHIELD. BARELY ABLE TO OPEN DOOR QUICK ENOUGH TO GET MY PURSE OUT AND IT WAS ENGULFED. WOKE UP A NEIGHBOR WHO CAME OVER WITH A TRUCK TO DRAG IT AWAY FROM HOUSE AND GARAGE. WASN'T FOR HIM MY SISTERS HOUSE WOULD BEEN LOST AS IT TOOK 25 MINUTES FOR FIRE DEPARTMENT TO SHOW UP. ONLY THING NOT BURNED IS THE TAILLIGHTS. OBVIOUSLY THERE WAS AN ISSUE IN THE ENGINE COMPARTMENT. HAVE READ ABOUT A RECALL FOR THIS SPECIFIC MODEL FOR THIS SPECIFIC REASON. FEELING LIKE MY INSURANCE IS NOT GOING TO BE VERY HELPFUL WITH DAMAGES. WHAT ELSE CAN BE DONE?

• 12/22/2021· POWER TRAIN

  The shift cable bushing in my 2013 Ford Fusion Hybrid degraded and broke apart from the gear shift cable. This resulted in me being unable to shift gears while the vehicle was in park. Fortunately the car was parked at the time but this could have been a serious safety concern had the vehicle been moving. The vehicle was repaired by a Ford dealership by replacing the entire gear shift cable. This repair was considerably more expensive than just replacing the bushing itself which they claimed was not possible. No warning lights or messages were indicated before the failure. This part failure is the exact same issue involved in NHTSA CAMPAIGN NUMBER: 18V471000.

• 12/22/2021· UNKNOWN OR OTHER

  Engine shut off while driving, and a "transmission not in park" message was displayed. Car was able to restart after several tries. Looking online I found a lot of people with the same issue, but no answered questions.

• 12/22/2020· STEERING

  TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT'S SON WAS ABLE TO STEER THE VEHICLE OFF THE ROADWAY. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED THAT THE VEHICLE WAS ABLE TO BE CAREFULLY DRIVEN HOME. THE CONTACT CALLED INSKEEP FORD (2651 W MAIN ST, GREENFIELD, IN 46140, (317) 462-1470) AND WAS INFORMED THAT THE FAILURE WAS WITH A STEERING COLUMN GEAR MALFUNCTION. THE CONTACT WAS QUOTED A REPAIR COST OF $2,421. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,594.*DT*JB

• 12/22/2015· STEERING

  WHILE TRAVELING LONG DISTANCE ON A HIGHWAY WITH 29,000 MILES ON THE CAR I GOT A NOTICE TO SERVICE THE POWER STEERING SYSTEM NOW. UPON TURNING OFF THE VEHICLE AND BACK ON THE POWER STEERING NO LONGER WORKS. THE VEHICLE IS EXCEPTIONALLY HARD TO TURN AND NEAR IMPOSSIBLE TO DRIVE IN AND AROUND NORMAL STORES WITHOUT THE ASSIST. MY WIFE CANNOT STEER THE VEHICLE AT ALL.

• 12/21/2023· STEERING

  Power steering Fault lights and no steering. Steering wheel becomes very stiff.

• 12/21/2022· ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES

  The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine overheating message was displayed. Additionally, there was smoke coming from underneath the hood. The contact stated that she veered to the side of the road until the vehicle cooled down. The contact then continued driving. The contact stated that the failure reoccurred several times while driving. The contact would veer to the side of the road and add coolant to the vehicle. The vehicle was taken to the dealer where an unknown repair was completed. The contact also stated that the front driver's side door would fail to close securely. The dealer repaired all four doors under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). Additionally, the contact stated that the vehicle would fail to start immediately after refueling. The contact stated that she had to quickly depress the accelerator pedal after depressing the brake pedal to start the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 233,000.

• 12/21/2022· SERVICE BRAKES

  While driving, I stepped on the brake pedal to slow down as I turned into a parking lot. The pedal went to the floor and I had no brakes. I was able to pump the pedal and regain some pressure to park and come to a stop. I called my insurance company for roadside assistance and had the car towed to a nearby service station recommended by a friend. Once on the lift, the technician immediately found that the right front brake line had failed.