2013 Ford Cmax HEV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2018· ELECTRICAL SYSTEM

  THE AUDIO SYSTEM OF THE VEHICLE STOPPED WORKING - WILL NOT TURN ON, LINK TO PHONE, ETC. PERFORMED A HARD RESET OF THE AUDIO SYSTEM AND THE SYSTEM WORKED. NEXT DAY 12V BATTERY WAS DEAD. JUMPED STARTED THE CAR AND TOOK TO THE SHOP WHERE THE BATTERY WAS REPLACED (ORIGINAL BATTERY). SYSTEM WAS TESTED AND BATTERY WAS REPORTED AS FINE. SINCE IT WAS THE ORIGINAL BATTERY I HAD THEM GO AHEAD AND REPLACE IT AND NO OTHER ISSUES WERE IDENTIFIED. CAR SAT IN GARAGE OVERNIGHT WITH EVERYTHING OFF. NEXT DAY CAR IS DEAD AGAIN.

• 12/28/2021· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane.

• 12/28/2019· STEERING

  MY CAR WOULD NOT TURN. A NOTIFICATION TO CHECK POWER STEERING APPEARED. I WAS PARKED AND COULD NOT GET OUT OF THE SPACE BECAUSE THE WHEELS WOULD NOT TURN. THERE ARE MULTIPLE REPORTS ON LINE ABOUT THE SAME ISSUE WITH CMAX CARS. THE REPAIR WILL COST ME $ 2,600 TO FIX

• 12/26/2017· POWER TRAIN

  TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

• 12/26/2017· POWER TRAIN

  TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

• 12/26/2014· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.

• 12/22/2016· ELECTRICAL SYSTEM

  I DRIVE WITH MY CMAX ENERGI APPROXIMATELY 10 MILES WITH IN WINTER WITH HEAT SET TO 68F. PARKED AT DESTINATION AND RESTARTED APPROXIMATELY 2 HOURS AFTER. WHILE IN TRANSIT TO DESTINATION AN ORANGE WRENCH DISPLAYED ON VEHICLE. NO ISSUE OCCURRED. UPON RESTARTING A RED TRIANGLE ALONG WITH WRENCH DISPLAYED UPON ATTEMPTING TO START. THE VEHICLE DID NOT START. I HAD IT TOWED TO DEALERSHIP.

• 12/18/2017· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING 10 MPH, THE TRANSMISSION MADE AN ABNORMAL GRINDING NOISE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS-13704524-H7N0D5. NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

• 12/16/2020· UNKNOWN OR OTHER

  I HAVE RECEIVED 3 SAFETY RECALL NOTICES REGARDING THE DOOR LATCHES, ONE IN JANUARY 2017 (RECALL NOTICE 16S30), ONE IN AUGUST 2020 (NOTICE 20S30), AND NOW AGAIN IN DECEMBER 2020 (NOTICE 20S30). I HAVE RESPONDED TWICE AND SUPPOSEDLY THE LATCHES WERE FIXED OR REPLACED BY THE DEALER. NOW THAT I HAVE RECEIVED THE THIRD NOTICE OF REQUIRED DEALER INSPECTION, I AM VERY WORRIED THAT THE PREVIOUS REPAIR HAD NOT BEEN DONE , OR HAD BEEN DONE INCORRECTLY. FORD WILL NOT RESPOND, OTHER THAN STATING I MUST BRING THE CAR TO THE DEALER. THIS IS VERY CONCERNING FROM A SAFETY POINT OF VIEW AND IS TIME CONSUMING AND EXPENSIVE WHEN MISSING TIME FROM WORK. THEY PROVIDE A WEBSITE TO CHECK THE LATCH NUMBERS ON EACH DOOR, HOWEVER, AFTER ENTERING THE NUMBERS, THE WEBSITE STATES THAT THE VEHICLE MUST BE INSPECTED BY THE DEALER. THE REPRESENTATIVE ON THE PHONE SAID TO REFER TO THE WEBSITE.

• 12/15/2021· STEERING

  Was driving my 2013 Ford CMax and heard a noise in the front. I took it to the local Belle Tire and they replaced the upper inner front tirod. Still had issues and heard noise. Took it to a repair facility and they claimed they heard no noise. Two weeks later my Steering assist warning light came on and I lost all steering capabilities. Luckily I was not injured. Ford has recalls for this same issue on other years and models. Due to the severity of this problem and possible casuality Ford should issue a recall for this part. I had to pay $2100.00 to repair this problem

• 12/15/2018· FUEL/PROPULSION SYSTEMFire

  ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL?

• 12/15/2018· STEERING

  POWER STEERING COMPUTER MODULE WENT OUT WHILE BACKING OUT OF PARKING SPOT. LUCKILY NO CARS WERE PARKED NEXT TO ME AND NOBODY WAS WALKING IN THE LOT AS I LOST CONTROL OF THE STEERING. THIS CAR HAS 40,000 MILES ON IT. THIS ALSO HAPPENED AFTER DRIVING LESS THAN 100 MILES AFTER HAVING THE TRANSMISSION AND FRONT AXLE REPLACED.

• 12/15/2016· ELECTRICAL SYSTEM

  12 VOLT BATTERY KEEPS GOING DEAD RENDERING CAR INOPERABLE AND STRANDING DRIVER. CAR HAS BEEN RETURNED TO DEALER SEVERAL TIMES AND PROBLEM HAS NOT BEEN FIXED.

• 12/14/2022· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY/WIPER

  The contact owns a 2013 Ford C-Max. The contact stated while driving approximately 70 MPH in the rain, the windshield wipers became inoperable, and the headlights inadvertently turned off. The contact stated that the horn would beep independently but failed to operate while depressed. Additionally, the heater and A/C unit became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the local dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle also failed to start. The contact had to jump start the vehicle on several occasions. The manufacturer was not contacted. The failure mileage was approximately 110,000.

• 12/13/2023· STEERING

  On the morning of 12/13/23 I got in my car to go to work. Upon starting my car the warning light for service power steering came on. I noticed the car was very hard to steer when existing my drive way. I drove the car back into my neighborhood to see if it was safe to drive in traffic. The steering was so tight and steering wheel would fight me wanting to return to center. With the fault code still present I went home and inspected the steering system and hooked up my scan tool to the OBD port. I had a fault code of 3000-53 and 3000-49. The 3000-53 would not clear. I have found online other Fford vehicles with recalls for the same steering system setup, but not on the Ford C Max. If this had happened when I was driving on the road at a high rate of speed it would have caused a serious accident, as the steering was very unresponsive and actually fighting my input of direction.

• 12/13/2019· STEERING

  I WAS PULLING OUT OF MY DRIVE WAY AND TURNED MY STEERING WHEEL WHEN MY CAR'S POWER STEERING STOPPED WORKING INSTANTLY AND IT BECAME IMPOSSIBLE TO STEER, THERE WAS ALSO A MESSAGE THAT DISPLAYED SAYING "SERVICE POWER STEERING". WHEN I STOPPED AN RESTARTED THE CAR, THE MESSAGE AND STEERING WERE FINE, HOWEVER THIS REPEATED A FEW DAYS LATER. WHEN I TOOK IT TO FORD TO BE SERVICED, THEY SAID IT WAS 'PROBABLY A BATTERY ISSUE", WHICH WAS REPLACED, HOWEVER THE NEXT DAY, THE SAME ISSUES OCCURRED.

• 12/12/2018· ELECTRICAL SYSTEM

  WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME

• 12/10/2024· ELECTRICAL SYSTEM,ENGINE

  The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving on three occasions at approximately 30-55 MPH, several unknown warning lights were flashing. The message to shift to park(P) was flashing. The vehicle was shifted to park, and the vehicle stalled and failed to restart. The contact's husband assisted with restarting the vehicle. The contact determined that the battery was working as designed. The vehicle was taken to the local dealer for five weeks, where it was diagnosed that the battery junction box had corrosion and defective fuses. Additionally, there was a failing control unit. The dealer informed the contact a Ford engineer was advising with the repairs. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.

• 12/10/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 FORD C- MAX. WHILE DRIVING AND ACCELERATING, THE CONTACT HEARD AN ABNORMAL, HIGH PITCHED GRINDING NOISE COMING FROM THE VEHICLE. ALSO, "PLEASE PULL OVER SAFELY" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 111,211.

• 12/08/2023· VEHICLE SPEED CONTROL

  I pulled over to take a phone call. The car was in park but idling. When I finished the call, I put the car in drive and released my foot from the brake. The car began to accelerate as if I was pressing the accelerator, but I was not. I checked the make sure there was no obstruction near the pedals. There was nothing there, no random object, no floor mat, nothing. I tried to release my foot a few more times and it continued to accelerate without any pressure on the accelerator. I put the car in park, noticed there was a wrench image lit up on the dash and then turned off the car. When I started it again, the wrench was gone and the car drove normally. I called the service center to make an appointment to have the car looked at. The earliest appointment is in 19 days.

• 12/08/2017· STEERING

  WHEN I STARTED MY CAR TO RETURN HOME FROM WORK, THE "STEERING WARNING" LIGHT CAME ON. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BACK OUT, I REALIZED THAT MY WHEEL WAS NEXT TO IMPOSSIBLE TO TURN. I TURNED THE CAR OFF AND RESTARTED IT WITH THE SAME RESPONSE. I CALLED FOR A TOW TO A DEALERSHIP AND AFTER THEY HAD THE CAR OVERNIGHT AND INTO THE NEXT AFTERNOON, WAS TOLD IT WOULD COST $1,400 TO REPLACE THE STEERING PUMP AND TO BALANCE AND REALIGN MY TIRES. THE REPAIR IS NOT UNDER WARRANTY AS IT IS 4 YEARS OLD AND HAS JUST OVER 52,000 MILES. THERE WAS NO INDICATION MY STEERING WAS ABOUT TO GO. MY CAR IS REGULARLY SERVICED AND MADE NO NOISES OR HAD ANY TROUBLES PRIOR TO THIS INSTANT FAILURE.

• 12/06/2021· ELECTRICAL SYSTEM

  The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 25,000.

• 12/06/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

  OUR LEASED FORD CMAX WAS PARKED THURS NOV 8TH WITH ALL DOORS LOCKED WINDOWS ROLLED COMPLETELY UP AND REMAINED UN TOUCHED,UN DRIVEN,KEYS NOT TOUCHED AT ALL UNTIL SEVERAL DAYS LATER WE CAME HOME IN OTHER VEHICLE SUN LATE MORNING NOONISH TO FIND THAT OUR LEASED FORD CMAX HYBRID HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED WITHOUT BEING TOUCHED, DRIVEN,KEYS NOT TOUCHED EITHER FOR 3 DAYS PRIOR.THE 2 KEYS THAT CAME WITH IT WERE IN THEIR NORMAL STORAGE PLACE AT OUR HOME. WHEN WE LEFT THE LEASED FORD CMAX HAD ALL 4 WINDOWS UP.THIS HAPPENED AGAIN THE FOLLOWING SUNDAY NOV 17TH 2013 MID MORNING EARLY AFTERNOON UNDER THE EXACT PARKING PLACE WINDOWS COMPLETELY UP DOORS LOCKED WE CAME HOME AGAIN FORD CMAX HAD ALL 4 WINDOWS ROLLED COMPLETELY DOWN DOORS UNLOCKED.NO BODY ELSE LIVES WITH US OR EVEN HAS ACCESS TO THE KEYS NOR DID WE TOUCH THE KEYS AND DID NOT DRIVE THE CMAX FOR DAYS PRIOR TO EACH INCIDENT.THE 3RD TIME A SUN NOV 24TH 2013 I DID FINALLY TAKE VIDEO SHOWING THE CMAX WITH WINDOWS DOWN DOORS UNLOCKED.THIS HAS NOT EVER BEEN MENTIONED THAT IT IS POSSIBLE OR THAT OUR LEASED FORD CMAX CAN ROLL ITS WINDOWS DOWN ALL BY ITSELF MULTIPLE TIMES. *TR

• 12/06/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

  THE LIFT GATE REPEATEDLY CONTINUES TO CRASH DOWN ON MY SHOULDER AND BACK AFTER HAVING TO PHYSICALLY LIFT OPEN THE LIFT GATE BECAUSE THE BUTTONS OR CONTROLS TO OPERA LIFT GATE WOULD NOT WORK WOULD NOT OPEN WITHOUT ME LIFTING IT WHEN I COMPLETELY OPENED IT AND WENT TO LEAN IN MY LEASED FORD CMAX THE LIFT GATE CAME DOWN CRASHING ONTO ON MY BACK SHOULDER NECK AS I WAS LEANING WELL INTO THE REAR HATCHBACK AREA.THIS CONTINUES REPEATEDLY HAVING TO PHYSICALLY OPEN LIFT GATE AND THEN IT CRASHES BACK DOWN ON ME WITHOUT TOUCHING ANY BUTTONS OR EVEN TRYING TO CLOSE IT.I REPORTED INCIDENT AT TIME I TOOK LEASED FORD IN AGAIN FOR RECALL SERVICE AND STILL FORD SAYS THE RECALL WORK IS COMPLETE AND THE LIFTGATE ACTUATOR HAS NEVER BEEN REPLACED AFTER MULTIPLE COMPLAINTS AND MULTIPLE ATTEMPTS TO BRING IT TO DEALERSHIP FOR SERVICE ON OUR LEASED CMAX .THIS HAS BEEN REPORTED TO FORD DEALERSHIP AND HAD TO GO INTO FORD FOR WARRANTY RECALL NOTICE OF LIFT GATE ACTUATOR WAS TO BE REPLACED AS WELL.THE LIFT GATE CONTINUES TO HAVE ISSUES AND WILL COME DOWN WHILE I AM UNDERNEATH AND IT HAS TO BE MANUALLY CLOSED AND OPENED BUTTONS WORK OCCASIONALLY NEVER FOR LONGER THAN A WEEK BESIDES IT COMES DOWN AND ACTUALLY BOUNCES BACK UP OFF MY BODY TO COME CRASH DOWN AGAIN BEFORE I CAN TRY TO GET AWAY. *TR

• 12/05/2013· EQUIPMENT

  THE OWNERS MANUAL, THIRD PRINTING DOES NOT MATCH THE AM/FM/CD WITH SYNC CONFIGURATION OF MY C-MAX. ON NUMEROUS OCCASIONS I HAVE CONTACTED FORD ABOUT THIS ISSUE BUT HAVE BEEN STONEWALLED. THEY HAVE SENT ME A FIRST PRINTING MANUAL WHICH DOES NOT MATCH THE CONFIGURATION OF MY CAR. I HAVE SPOKEN ON THE PHONE TO THE CONSUMERS DESK NUMEROUS TIMES AND ALWAYS RECEIVED THE STATEMENT, "WE ARE SORRY" I HAVE ASKED THIS CUSTOMER SERVICE DESK TO FILE A FORMAL COMPLAINT, I HAVE WRITTEN LETTERS TO FORD AND RECEIVED NO REPLY. I NEED HELP FROM YOUR OFFICE REQUIRING FORD TO PRODUCE AN OWNERS MANUAL THAT MATCHES THE CONFIGURATION OF MY C-MAX. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE LACK OF KNOWLEDGE OF HOW THE VOICE OPERATED SYSTEM WORKS. IT IS IMPOSSIBLE TO BE SAFE IF THEIR ARE NO OPERATOR INSTRUCTIONS. *TR

• 12/04/2019· STRUCTURE

  THE INNER DOOR PANEL ON BOTH REAR DOORS WARPS AND STICKS TO THE BOTTOM OF THE DOOR FRAME MAKING IT IMPOSSIBLE TO OPEN THE REAR DOORS. THE ONLY OPTION FROM FORD WAS TO REPLACE BOTH DOOR PANELS WHICH COST $400 EACH + LABOR. FORD IS AWARE OF THIS ISSUE SPECIFICALLY ON THE 2013 MODEL BUT HAS NOT ISSUED A RECALL.

• 12/03/2018· POWER TRAIN,ENGINE

  I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.

• 12/02/2013· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR

• 12/01/2019· STEERING

  ON MY 2013 CMAX ENERGI OVER THE LAST SEVERAL MONTHS, POWER STEERING INTERMITTENTLY STOPS WORKING, WHICH MAKES HIT HARD TO TURN THE STEERING WHEEL. "POWER STEERING REQUIRES SERVICE" WARNING COMES ON. IT GENERLLY OCCURS JUST AFTER STARTING THE CAR. AFTER RE-STARTING SEVERAL TIMES, POWER STEERING WILL TYPICALLY KICK BACK IN. DEALER INDICATED NEED TO REPLACE STEERING COLUMN. PARTS COST IS AROUND $2000 AND LABOR $1000.

• 12/01/2017· STEERING

  UNABLE TO DRIVE CARE DUE TO SUDDEN LOSS OF POWER STEERING (HAPPENED WHEN PARKED FOR JUST A FEW MINUTES -- WENT IN BUILDING TO PICK UP SON FROM DAYCARE, CAME OUT AND NO POWER STEERING WHEN I RESTARTED CAR). THIS HAS APPARENTLY BEEN A PROBLEM ON OTHER FORD MODELS OF THE SAME YEAR AND THERE ARE RECALLS FOR THOSE, BUT NOT FOR THE C-MAX. UNSURE IF THIS COULD HAPPEN WHILE DRIVING, BUT IT COULD BE CATASTROPHIC IF IT DID. CAR HAS 52000 MILES AND HAS BEEN DEALER MAINTAINED.

• 11/30/2024· STEERING

  Got a “Power steering assist fault” message on the screen. It was very hard to steer the wheel. The case on the wheel was turning around it. Managed to drive 3 more miles to the dealership. A lot of other ford models have same issues, even under 50.000 miles. And many of the are in recall program, but not 2013 ford c-max. Can’t afford 3.400$ price for fixing it at the dealership. I’m a second owner, bought it for 5.000 , 3 years ago. At least it didn’t stuck completely, and I didn’t Die

• 11/30/2016· ELECTRICAL SYSTEM,AIR BAGS,VISIBILITY/WIPER

  THE DEALER LOCATED IN MENA REGION JORDAN, NOT WORKING OR COOPERATE AS WELL. MOST RECALLS HE SAID NO NEED TO DO IT AND CLAIM THAT NO PARTS AVAILABLE AND ITS NEED MORE THAN 45 DAYS TO BE AVAILABLE AND AFTER 45 DAYS HE SAID STILL NOTHING COME BACK AFTER A MONTH ETC... AND WE ARE ALL CUSTOMERS FACING PROBLEM IN CONTACTING THEN AND THE WAYS THEY ARE TREAT US IN IT IS NOT PROFESSIONAL. NOT FEEL (NOT ONLY ME) THAT THE HAVE PROFESSIONAL TEAM, I WANT TO DO ALL RECALLS BUT AFFAIR IF THEY DID MOST PROBABLY THEY WILL MAKE NEW ISSUE AND START PAID FOR SOMETHING WRONG THEY MADE :(

• 11/29/2022· UNKNOWN OR OTHER

  My vehicle fails to properly turn off after it has been put into park. As a result, I believe the regular battery is being drained at an alarming rate. If my vehicle sits overnight 8-10 hours, it is very likely that the battery will be dead and the car doors will not open. At first I thought it was just a manufacturer error with the batteries, but once I had purchased three batteries in less than 6 months. At this point, It seems to be an electrical draw issue that I am uncertain how to resolve as these cars are barely 10 years old.

• 11/29/2016· STEERING

  STEERING WENT OUT 2 TIMES TAKEN TO DEALER COULDN'T FIND A PROBLEM, CAR WAS STOPPED CALLED A TOW TRUCK ,DRIVER OF TOW TRUCK COULD NOT TURN WHEEL11/18/2016

• 11/29/2016· STRUCTURE,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/22/2017*CT UPDATED 7/11/18*JB

• 11/28/2015· ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  AT FIRST THE CMAC WOULD NOT START FOLLOWED BY ALL THE ELECTRICITY IN THE GOES DEAD (HORNY LIGHTS RADIO NOW HAVE EVERYTHING). I WAS THEN DRIVING AT ABOUT 45 MPH THE CAR SLOWED DOWN BY ITSELF WHILE I WAS PRESSING THE GAS TO ABOUT 5 MPH AND I COULD NOT GO ABOVE THAT. THE SLOWDOWN WAS IMMEDIATE LIKE THE CAR DOWNSHIFTED IN THE LOWER GEAR. THE DEALER SAYS THEY DO NOT KNOW WHAT CAUSED IT BUT THEY SAW THE 12VOLT BATTERY ADD A BAD CELL AND SO THEY BELIEVING THAT THAT'S WHAT COULD'VE CAUSED ALL THE PROBLEMS.I CONTACTED FORD AND THEY SAID TO LET THE DEALER HANDLE IT. MY MAIN CONCERN IS THE CAR COMING TO ALMOST A FULL STOP IN THE MITTS OF HIGH-SPEED ESPECIALLY WITH NO PRIOR WARNING OR INDICATIONS.

• 11/25/2017· ELECTRICAL SYSTEM

  CMAX MELTING PLUG THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS IN MY GARAGE WHERE I PLUG THE CAR IN TO CHARGE. I PUT IN A DEDICATED 20 AMP LINE AND PLUG DUE TO THIS PROBLEM IN AUGUST. THE PLUG STILL BURNED AND MELTED. I HAVE PHOTOS OF THE OUTLET AND PLUG. I MADE FORD AWARE OF THE PROBLEM AND ADVISED VIA. FORD EV HELP LINE CASE # CAS-13607255. I AM TAKING THE CAR AND CHARGER INTO FORD ON MONDAY COMING 11/27/17. THIS PROBLEM WITH THE CORD HAS BEEN GOING ON SINCE 2013. I THOUGHT IT WAS MY PLUG. IT IS NOT.

• 11/22/2014· STRUCTURE

  TOOK MY CAR FOR SERVICE, DEFECTIVE TRUNK LID RELEASE MECHANISM AND RECALL 14S04. SERVICE DONE. TRUNK DONE BUT AGAIN NOT WORKING - THIS THE 3RD ATTEMPT THAT HAS FAILED. I WAS TOLD BY SERVICE DEPT THAT RECALL DID NOT REQUIRE ATTENTION. I AM DISSATISFIED WITH RIVERTOWNFORD IN COLUMBUS, GA, AND WISH TO REGISTER THEIR INEPTITUDE IN HANDLING POTENTIALLY SERIOUS SAFETY MATTERS. *TR

• 11/21/2018· STEERING

  OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.

• 11/21/2017· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE 12-VOLT BATTERY DID NOT STAY CHARGED. THE BATTERY DIED OVERNIGHT AND WAS JUMPSTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (KOERNER FORD OF SYRACUSE, SYRACUSE, NY, 315-474-4275) WHERE THE BATTERY WAS RECHARGED AND RESTARTED THE VEHICLE. A DIAGNOSTIC TEST WAS PERFORMED, BUT THE TECHNICIAN WAS UNABLE TO PINPOINT THE SOURCE OF THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE WAS NOT REPAIRED. THE CONTACT COMPLAINED TO THE STATE ATTORNEY GENERAL AND WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 30,000.

• 11/21/2016· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE STATED THAT THE PART MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/20/2014· ENGINE AND ENGINE COOLING

  MY CMAX WAS WORKING FINE AFTER OWNING IT FOR ABOUT 6 MONTHS. I STARTED IT ONE MORNING AND IT WOULD NOT TURN OVER. VERY FORTUNATE TO BE AT HOME IN MY OWN DRIVEWAY. TALKED WITH DEALER AND FORD CUSTOMER SERVICE. HAD CAR TOWED CAR TO FORD SERVICE CENTER. I WAS LEAVING TOWN, HAD ENDED LEASE FOR HOME WITH NO PLACE TO LIVE THE DAY AFTER THE CAR QUIT WORKING. STAYED WITH FRIENDS WHILE FORD TRIED TO FIX CAR. AFTER A COUPLE DAYS MECHANIC FIRST SAID WATER PUMP PROBLEM, THEN RADIATOR PROBLEM. SAID THEY HAD BEEN TRYING TO REMOVE DEFECTIVE PARTS. THEY HAD CONTACTED THEIR OWN SERVICE PEOPLE AND WERE TOLD TO UNBOLT BRACKETS ABOVE PARTS TO REMOVE THEM. THEY SAID THAT WAS IMPOSSIBLE BECAUSE THE BRACKETS WERE WELDED IN. NO SOLUTION IN SIGHT AND I HAD TO LEAVE TOWN. NO CHOICE BUT TO BUY ANOTHER CAR. BOUGHT A SMALLER 2014 FORD FIESTA, BUT WENT FROM A $9K LOAN BALANCE TO A $15K LOAN BALANCE. RECEIVED TWO CMAX RECALL NOTICES FOR SUBSEQUENT PROBLEMS BECAUSE MY CMAX APPARENTLY STILL HAS MY NAME ON THE REGISTRATION FROM APRIL, 2014. IT'S NOW NOVEMBER 20, 2014. *TR

• 11/19/2018· POWER TRAIN

  WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.

• 11/18/2019· ELECTRICAL SYSTEMFire

  THIS VEHICLE'S EV CHARGE CORD HAD AN INCIDENT THAT SEEMED TO HEAT UP / BEND THE CORD NEAR THE PLUG BACK IN 2016. I REPORTED TO FORD AT THE TIME, THEY SAID DO NOT USE THE CORD AND SAID THEY HAD A RESOLUTION UPCOMING. TO KEEP ANYONE FROM USING THE CORD, I CUT IT UP AND SENT OFF THE PARTS FOR RECYCLING (COPPER). NO RECALL NOTICES SENT BY FORD, NO ARTICLES ONLINE, OR EVEN COMMON SENSE SUGGESTED I SHOULD KEEP THIS DANGEROUS CORD IN MY HOUSEHOLD TO POSSIBLY BE USED AGAIN (AND THE LIABILITY WOULD BE ON ME FOR BEING SO STUPID). WHAT THE RECALL AND ARTICLES DID SUGGEST WAS THE CORD REPLACEMENT WOULD BE DONE BY VEHICLE VIN NUMBER (THAT VEHICLE WOULD BE CHECKED TO SEE IF IT HAS RECEIVED A NEW CORD). WHEN I WENT IN FOR SERVICE THIS YEAR TO FINALLY GET THIS RECALL PROCESSED, IT WAS DENIED BECAUSE I NO LONGER HAD THE CORD EVEN THOUGH MY CAR HAD PREVIOUSLY BEEN SERVICED WITH THIS CORD IN THE CAR (BEFORE IT HAD AN ISSUE, FORD SAID DO NOT USE, AND I DISPOSED OF ONCE I READ THE RECALL NOTIFICATIONS). I WOULD LIKE TO REQUEST THE NHTSA GET INVOLVED AND MAKE FORD REPLACE MY EV CORD. THEIR RECORDS CLEARLY SHOW MY VEHICLE NEVER GOT A NEW CORD, BUT THEY ARE MAKING SOME CLAIM THAT WITHOUT THE OLD CORD, THEY HAVE NO WAY OF KNOWING IF IT WAS AN EV CORD THAT HAD THE PROBLEM. HOWEVER, MY CORD WAS PRODUCED PRE-2013, THEY ALL WERE COVERED UNDER THIS RECALL. JUST SEEMS LIKE FORD IS TRYING TO SAVE THEMSELVES MONEY AND DENY ME THIS RECALL. I DO NOT KNOW WHY THEY ARE DOING THIS BECAUSE THEY PREVIOUSLY INDICATED BY PHONE CALL THIS WOULD NOT BE A PROBLEM. HOWEVER, THE SERVICE REP APPARENTLY CALLED FORD MULTIPLE TIMES TRYING TO GET THIS PROCESSED, BUT FORD SIMPLY DECLINED SAYING I SHOULD NOT HAVE DESTROYED THE CORD EVEN THOUGH NOT LANGUAGE WAS PROVIDED I NEEDED TO KEEP AND EVEN INSINUATED I SHOULD DESTROY TO KEEP FROM BEING USED. SOUNDS LIKE FORD COVERED THEIR LEGAL LIABILITY AND SAVED MONEY.

• 11/17/2018· SEAT BELTS

  THE DRIVER'S SEAT BELT WILL NOT RETRACT PROPERLY. RESULTS IN EXTREME SLACK WHILE OPERATING THE VEHICLE. THE FAILURE MILEAGE WAS 78,600.

• 11/17/2018· ELECTRICAL SYSTEM

  I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.

• 11/16/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THIRD TIME, ELECTRICAL COMPONENTS WERE ACTING WONKY (RADIO, NO CONTROLS WORKED, NO SHUT OFF, NOT TURNING OFF WHEN DOOR OPENED, AFTER CAR TURNED OFF, PHONE PART OF SYNC DIDN'T WORK), THEN, NOT SURE WHEN, BUT, AFTER PARKING IN DRIVEWAY, AND NOT DRIVING FOR A DAY OR TWO, CAR WAS DEAD, NO RESPONSE TO FOB, WOULDN'T START. EACH TIME, DEALERSHIP HAS TOLD ME THEY'VE FIXED IT, BUT, IT HAPPENS AGAIN. VERY IRRITATING, TO NEVER KNOW FOR SURE, IF I'LL HAVE A WORKING VEHICLE. I HAVE ALSO EXPERIENCED HAVING THE WINDOWS ROLL DOWN, ALL AT ONCE, CAR WAS OFF, I'D PRESSED FOB TO LOCK DOORS. THERE ARE MANY COMPLAINTS ABOUT THESE PROBLEMS! FORD NEEDS TO FIGURE OUT WHAT IS WRONG! I AM DISABLED, NO ONE TO HELP. A DEAD CAR IS A VERY HARD THING FOR ME TO DEAL WITH.

• 11/14/2020· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VEHICLE.

• 11/13/2018· ELECTRICAL SYSTEM

  THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.

• 11/12/2024· POWER TRAIN

  The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a defective transmission. The vehicle was not repaired. The manufacturer was notified of the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle remained in the possession of the dealer. The failure mileage was approximately 180,000.