2013 Chevrolet Cruze

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2021· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  The vehicle keeps going to A/C off due to vehicle running hot. I've gone to the dealer and various shops had the water pump, hoses, outlet housing, thermostat replaced. I still smell coolant leaking and burning off when I open the hood I see the engine and catalytic converter wet and drying off as the wetness evaporates; the smell stays inside the car. The effects of smelling coolant has to be toxic, has any studies been done on long term effects of smelling coolant? I spend a minimum of 3 hours a day in traffic. The problem started around 100k. I also have oil leaking on right axel and somewhere on the engine. I've noticed the1.4l turbo has the same problems why are there recalls on the 1.4L but not the 1.8L? I'm paying out of pocket to get the same repairs done, if the vehicle is unsafe for the 1.4L it should be unsafe for the 1.8L

• 12/31/2017· UNKNOWN OR OTHER,VISIBILITY/WIPER

  THE DEFROST DOESN'T WORK ON THE DRIVERS SIDE. WHEN I TURN THE SETTINGS TO DEFROST, THE FACE VENTS TURN ON FULL POWER. IVE TRIED ALL OF THE DIFFERENT SETTINGS (FACE, FEET, FACE AND FEET, DEFROST AND FEET, ETC) AND THE DEFROST WONT WORK ON ANY OF THEM. THIS CAUSES MY WINDOW TO FOG UP AND ICE OVER ON THE DRIVERS SIDE. WHILE IM DRIVING! ITS NOT ONLY ANNOYING , IT'S EXTREMELY DANGEROUS AND UNSAFE WHEN DRIVIG DURING THE WINTER MONTHS. THERE IS NOTHING IN THE VENTS. I CHECKED. I TRIED TO TAKE PICTURES TO SHOW HOW I HAVE NO VISIBILITY. IT'S ALOT WORSE IN PERSON.

• 12/30/2017· SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  DRIVING AND WHEN I HIT A BUM THE CAR STARTED TO GO SLOWLY

• 12/30/2014· POWER TRAIN

  MY VEHICLE WAS NOT FILED IN THE RECALL LIST BUT HAS THE SAME ISSUE AS A DRIVE TRAIN RECALL (13V452000). MY VEHICLE WHEN SHIFTING GEARS COMPLETELY LOST POWER AND NO LONGER GOES INTO 5TH OR 6TH GEAR. I HAVE TAKEN IT TO THE DEALERSHIP LIKE GM ASKED ME BUT UNFORTUNATELY THEY INFORMED ME THAT MY CLUTCH WAS NOT COVERED. TO ME THIS IS A BIG SAFETY ISSUES THAT COULD HAVE RESULTED IN MY FAMILY AND I BEING SERIOUSLY INJURED IF I WAS IN A DIFFERENT SITUATION. I WOULD LIKE TO SEE MY VEHICLE BE FIXED LIKE ALL THE OTHER VEHICLES THAT WAS RECALLED WITH THIS SAME ISSUES, I DON'T SEE WHY IF THE ISSUES ISN'T DIFFERENT WHY MY VEHICLE SHOULD BE EXCLUDED. *JS

• 12/29/2020· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THE CAR HAS SOME KIND OF ELECTRICAL PROBLEMS. THE CHECK ENGINE LIGHT GOES ON AND I TAKE THE CAR BACK TO THE DEALER AND GET PROBLEMS FIXED, AND WITHIN A MONTH THE CHECK ENGINE LIGHT COMES ON AGAIN, AND THERE ARE NEW PROBLEMS WITH THE CAR. WHEN THOSE PROBLEMS GET FIXED, THE CHECK ENGINE LIGHT COMES ON AGAIN WITHIN A MONTH. THIS IS A CYCLE THAT KEEPS GOING. THE CHECK ENGINE LIGHT COMES ON AT DIFFERENT TIMES, USUALLY WHILE DRIVING. I BELIEVE THE ELECTRICAL SYSTEM IS CAUSING CASCADING FAILURES IN DIFFERENT SYSTEMS.

• 12/29/2016· POWER TRAIN,ELECTRICAL SYSTEM

  AT RANDOM CAR WILL IDLE UP AND DOWN AND RPMS WILL JUMP. THIS HAPPENS WHEN JUST CRANKED AND AFTER DRIVEN AND SITTING STILL IN IDLE. ALSO, AT RANDOM WHEN TRYING TO CRANK THE CAR IT SEEMS TO GET STUCK AND I WILL HAVE TO RETURN THE IGNITION IN ORDER TO GET THE MOTOR TO FULLY TURN OVER.

• 12/26/2015· STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE COMPUTER SYSTEM GOES ON AND OFF AT RANDOM, WHICH CAUSES MALFUNCTIONS IN OTHER AREAS, PARTICULARLY THE POWER STEERING AND SECURITY SYSTEM. MY POWER STEERING HAS GONE OUT MULTIPLES TIMES, CAUSING NEAR ACCIDENTS. THE SECURITY SYSTEM ALSO LOCKED UP DUE TO THE COMPUTER, AND IT TOOK 15 MINUTES TO GET IT STARTED IN THE ARIZONA HEAT. THE POWER STEERING ISSUE IS INCREDIBLY DANGEROUS.

• 12/23/2013· STEERING

  2013 CHEVY CRUZE AT HIGHWAY SPEEDS SEEMS TO HAVE THE STEERING LOCK OR BECOME "STICKY". PROBLEM IS MOST NOTICEABLE AT SPEEDS ABOVE 50 MPH. IT BECOMES DIFFICULT TO MAKE MINOR CHANGES IN DIRECTION WHEN TRYING TO KEEP THE CAR IN THE LANE OF TRAFFIC. THE "LOCK UP" SEEMS TO BE WORSE WHEN CORRECTING TO THE LEFT COMPARED TO CORRECTING TO THE RIGHT. THIS BECOMES A REAL CONCERN WHEN DRIVING ON ICY OR SNOW PACKED ROADS AS I FEAR A LOSS OF CONTROL WHEN OVERCORRECTION DUE TO THE "STICKY" STEERING. *TR

• 12/23/2013· STEERING

  AT HIGHWAY SPEEDS >55 THE STEERING WHEEL GIVE RESISTANCE WHEN TURNING THE WHEEL TO THE RIGHT TO MAKE MINOR LANE CORRECTIONS. WHEN YOU GET PAST THE RESISTANCE THE STEERING OVER CORRECTS WHICH CAUSES YOU TO SWERVE. *TR

• 12/20/2013· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, BACK, NECK, LEFT GROIN AND LEFT SHOULDER. ADDITIONALLY, THE CONTACT SUSTAINED BLURRED VISION AND NUMBNESS IN THE LEFT ARM. THE PASSENGER SUFFERED INJURIES TO THE HEAD, BACK, NECK, RIGHT SHOULDER, NUMBNESS TO THE RIGHT ARM AND BLURRED VISION. BOTH THE CONTACT AND THE PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT NO INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 6000.

• 12/17/2016· UNKNOWN OR OTHER

  THE CAR WAS PARKED. I STARTED IT AND 2 MINUTES LATER I GOT 3 MESSAGES "ENGINE POWER IS REDUCED" "SERVICE TRACTION CONTROL" "SERVICE STABILI TRAK" AND THE ENGINE LIGHT CAME ON, IT WOULDN'T GO MORE THAN 5MPH. SO THEN I PARKED AGAIN, THANK GOD I DIDN'T EVEN LEAVE THE PARKING LOT OF THAT BUILDING. SO THEN I TURNED IT OFF AND LET IT REST FOR ABOUT 10 MINUTES AND THEN STARTED IT BACK ON AND THE MESSAGES DISAPPEARED AND IT WAS RUNNING "FINE" THE GAS PEDAL FELT A LITTLE HARD WHEN TRYING TO ACCELERATE. NEXT DAY SAME THING BUT THIS TIME WHILE I WAS ON THE HIGH WAY, I USE I-88 TO GO TO WORK EVERY DAY AND THIS IS VERY DANGEROUS, GOING FROM 65-70 MPH TO 10 MPH AND IF SOMEONE WOULD'VE BEEN BEHIND ME THEY COULD'VE HIT ME. THIS IS VERY SCARY AND SOMETIMES I WORK LATE SHIFTS AND WITH THIS COLD WEATHER HAVING TO TURN THE ENGINE OFF FOR IT TO "RUN" AGAIN IS HORRIBLE. I WAS FREEZING TO DEATH. I HAVE READ HUNDREDS OF COMMENTS FROM PEOPLE WHO HAVE HAD THE SAME PROBLEM AND SAME CODES, AND I THINK GM SHOULD HAVE A RECALL FOR THIS, BECAUSE IT'S A MANUFACTURER PROBLEM AND THEY SHOULD FIX IT. TODAY I AM TAKING IT TO A CHEVY DEALER AND SEE WHAT HAPPENS. HOPEFULLY THIS HELPS TO HAVE ENOUGH PROOF OF THIS ISSUE.

• 12/16/2020· ENGINE

  VEHICLE LEAKS COOLANT FROM WATER PUMP AND THERMOSTAT

• 12/16/2014· AIR BAGS,STRUCTURECrash

  JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR

• 12/15/2020· FUEL/PROPULSION SYSTEM

  STARTING SMELLING A VERY STRONG SMELL EVERYTIME I WOULD TURN ON THE HEATER AND AIR. HAD THIS SMELL ONE TIME BEFORE AND COST ME RIGHT AT $700.00 DOLLARS TO FIX. NOW THIS IS GOING TO COST ME RIGHT AT $1500.00 DOLLARS TO FIX. THE SMELL IS MAKING ME SICK TO MY STOMACH. CAN'T BELEIVE THIS IS HAPPENING.

• 12/15/2014· AIR BAGS,STRUCTURECrash

  THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR

• 12/15/2014· STRUCTURECrash

  ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR

• 12/12/2014· EXTERIOR LIGHTING,AIR BAGS,STRUCTURECrash

  TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR

• 12/11/2022· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  While driving the light came one engine overheating a/c shut off. There was a leak of coolant. I was stranded on the side of the road. We had it brought to a mechanic. They repaired the problem. Within 3 days it started again, the mechanic thought it was a faulty part so replaced it. After a week it happened again. We had it repaired again. Now 2 months later it is happening again. Once again stranded on the side of the road This has happened 4 times in 2 months and looks to be a very common issue with a simple search online. Multiple parts replaced and still stranded9

• 12/11/2014· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ

• 12/10/2018· POWER TRAIN

  CAR IS HAVING TURBO PROBLEMS. NOTHING WRONG WITH THE CAR, BUT IT SHOWS A TURBO UNDERBOOST DEFECT. SAYS ONLINE IT IS COMMON AMONGST CHEVY CRUZES

• 12/10/2015· UNKNOWN OR OTHER,ENGINE

  VERY STRONG ODOR OF COOLANT INSIDE THE CAR, BROUGHT IT IN TO THE DEALER AND THEY HAVE REPLACED THE WATER PUMP, HEATER CORE, DID A PRESSURE TEST ON THE COOLANT SYSTEM AND DID A SCAB JOB OF RUNNING A HOSE FROM MY RESERVOIR TANK TO UNDER THE CAR. I'M STILL GETTING COOLANT VAPORS INTO THE CAR. DEX-COOL HAS A SAFETY WARNING ABOUT BREATHING ANTIFREEZE VAPORS. INHALATION: AVOID BREATHING VAPORS OR MISTS. HIGHER TEMPERATURES MAY GENERATE VAPOR LEVELS SUFFICIENT TO CAUSE ADVERSE EFFECTS.

• 12/09/2020· ENGINE

  [XXX]. I HAVE HAD PROBLEMS OVERHEATING. I CHANGED THE HOSES, THERMOSTAT, THERM. HOUSING, 3 SENSORS, WATER PUMP, SPARK PLUGS, COOLANT. NOW MY CAR WILL NOT EVEN START. IT CRANKS BUT WILL NOT FIRE. WHAT CAN I DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/09/2017· SERVICE BRAKES

  ENGAGE BRAKES AND THEY GRAB THEN RELEASE PULSATES CANT SEEM TO STOP ON ROADS LAST 2 TIMES LITTLE SNOW IN MOTION SLOW JUST STARTED DOING THIS CAR ACTS LIKE ITS JUMPING UP AND DOWN WHEN TRYING TO BRAKE ALSO NOTED REAR BRAKE LITE IN DARK IS FLICKERING WHEN I APPLY THE BRAKE PEDAL WHEN SITTING

• 12/08/2022· ENGINE

  Cracks in the diaphragm may have developed in the positive crankcase ventilation (PCV) pressure regulator valve . This has caused my engine to run rough , especially when idle and have the engine trouble code for the fuel trim lean (PO171) displayed . I’ve noticed this recall in other 2013 Chevrolet Cruze but there is none for my VIN.

• 12/08/2019· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  I BOUGHT MY CAR FROM A USED CAR LOT IN MARCH. AFTER ABOUT 2 WEEKS, I STARTED HAVING ISSUES WITH THE CRUISE CONTROL, AFTER A FEW MONTHS, THE CRUISE SWITCH HAD TO BE REPLACED BECAUSE IT STOPPED WORKING ALL TOGETHER. DURING THE TIME I'VE HAD THE VEHICLE, I'VE HAD TO REPLACE THE THERMOSTAT CONTROL, AS WELL AS A COIL IN THE ENGINE. FOR THE PAST 2-3 MONTHS OR SO, I'LL BE DRIVING DOWN THE HIGHWAY AND THE SERVICE STABILITY TRACK WILL SHOW UP, WITH THE TRACTION CONTROL AND THE CHECK ENGINE LIGHT BLINKING. MY CAR WONT LET ME SPEED UP, AND IT WILL SLOWLY SLOW DOWN. IF I HAVE MY CRUISE ON WHEN THIS HAPPENS, THE CAR'S RPM WILL SHOOT UP IN AN ATTEMPT TO GET BACK TO THE SPEED I HAD IT SET AT. AFTER ABOUT A MINUTE WITH THE LIGHTS ON, THE CHECK ENGINE LIGHT WILL STOP BLINKING AND THE CAR WILL GO BACK TO NORMAL (THE TRACTION LIGHT WONT TURN OFF UNTIL I TURN OFF THE CAR). I HAVE TAKEN MY CAR TO MY MECHANIC, AND HIS COMPUTER SHOWS CODE UO100, WHICH IS "LOST COMMUNICATION WITH ENGINE CONTROL MODULE", WHICH IS A VERY GENERAL CODE AND COULD COME FROM ANYWHERE. HE CANNOT FIGURE OUT WHAT IS WRONG WITH IT. THE WIRES SEEM CONNECTED PROPERLY, AND EVERYTHING SEEMS FINE, OTHER THAN THE LIGHT ISSUE. IT HAPPENS WHILE I'M DRIVING DOWN THE HIGHWAY, AT ANY RANDOM MOMENT. IT OCCURS AT LEAST EVERY 3 DAYS, IF NOT EVERYDAY.

• 12/08/2019· POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

  CHEVY CRUZE 2013 LTZ TURBO, I HAVE THE PAPERWORK STATING IT IS TURBO. I TOOK IT TO A DEALERSHIPS BECAUSE CHECK ENGINE LIGHT CAME ON. I WAS TOLD IT WAS FINE. THEY CLEARED EVERYTHING. I HAVE BEEN TOLD DIFFERENT THINGS WHETHER IT HAS TURBO OR NOT. THE TURBO WAS SUPPOSEDLY CHECKED SEVERAL TIMES SINCE I BOUGHT IT. THE MECHANIC AT DEALERSHIP SAID IT DID NOT HAVE TURBO. I ASKED THE HEAD MECHANIC TO DRIVE THE CAR WITH ME IN IT. HE DID, THE HEAD MECHANIC CONVINCED ME IT HAD TURBO AND IT WAS WORKING FINE, I SAID IT DOESN'T ACT LIKE IT TO ME, HE SAID THIS IS ALL ITS GOT AND THAT'S IT, THE CAR IS FINE. THE HEAD MECHANIC SAID IT WAS FINE, I SAID SOMETHING IS NOT RIGHT, HE CONVINCED EVERYTHING WAS AND TO PUSH THE CLEAR BUTTON WHEN IT WOULD BE AND IT WOULD BE FINE. THIS HAPPENED BETWEEN 2014 AND 2018 THIS HAS HAPPENED OVER THE YEARS. I WAS TOLD TO BASICALLY TOUCH THE CLEAR BUTTON. CODES STARTED TO POP UP; IT STARTED WITH THE WINDOW. I WAS TOLD TO HIT CLEAR BUTTON WHEN THIS HAPPENS, SO I DID. THEN CHECK ENGINE CODES POP UP ON DASH SAYING: ROLE WINDOW DOWN AND BACK UP, CHECK TRANSMISSION, KEY REMOTE NOT DETECTED, START WITH REMOTE START, CHECK AIR BAGS, IT HAS DONE THIS OFF AND ON FOR A SEVERAL YEARS, OFF AND ON . NOW THIS WEEK IT GOT REALLY BAD TO THE POINT THE CAR JUST SHUTS OFF, THEN IT WILL NOT START, UNTIL I TOUCH THE CLEAR BUTTON OR I HAVE TO UNHOOK THE BATTERY OTHERWISE THE DASH WILL NOT TURN OFF AND I CAN'T START IT. I TOOK IT TO HAVE CODES CHECKED AND MASS FLOW SENSOR , THEN IT SAID VAPOR CANISTER PURGE VALVE THEN MAP SENSOR, I REPLACED ALL, THE CAR STILL ACTS THE SAME. CODES STILL APPEAR ON DASH. START THE CAR IT SEEMS OK, THEN YOU DRIVE IT AND THE ENGINE JUST SHUTS OFF AND CODES START TO APPEAR AGAIN. SHOULD THIS BE CHECKED INTO. I CAN'T FIND RECORDS, I WILL TRY, BUT I CAN TELL YOU DEALERSHIPS.

• 12/06/2021· AIR BAGS

  Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.

• 12/06/2021· VISIBILITY/WIPERCrash

  It began raining and turned wipers on and driver side quit working and it was coming a downpour almost. I ended up bumping guard rail causing a few hundred dollars worth of damage to my car

• 12/05/2023· STEERING,ENGINE,FUEL/PROPULSION SYSTEM

  Traction control warning pops up and steering stops, even while driving. Motor shuts down and smells like fuel in water res.

• 12/05/2019· STEERING,SERVICE BRAKES,ENGINE

  WHILE DRIVING AND IN MOTION THE VEHICLE SHUTS OFF. AFTER SHUTTING OFF THE ABS MALFUNCTIONS AND THE STEERING MALFUNCTIONS. THIS HAS HAPPENED TWICE NOW, BOTH ON CITY STREETS. ONCE DISABLED THE VEHICLE WILL NOT RESTART ON IT'S OWN; IT DOESN'T EVEN TURN OVER. THE VEHICLE WILL, HOWEVER, RESTART IF JUMP STARTED. THE FIRST OCCURRENCE PRESENTED WITH A CHECK ENGINE LIGHT THAT CODED AS A FAULTY CAM SHAFT SENSOR. THIS WAS REPLACED AND THE CHECK ENGINE LIGHT WENT AWAY. THE SECOND OCCURRENCE PRESENTED WITH NO LIGHTS OR WARNINGS. BOTH THE BATTERY AND ALTERNATOR WERE TESTED AND ARE FUNCTIONING.

• 12/04/2018· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ENGINE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO EVERYBODY RIDES AUTO SALES (4200 RIVERS AVE, NORTH CHARLESTON, SC, (843) 203-8888) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

• 12/04/2017· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP

• 12/04/2015· STEERING,ENGINE,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER A SAFETY RECALL RELATED TO THE ELECTRICAL SYSTEM AND THE TECHNICIAN STATED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE WATER PUMP HOUSING WAS CRACKED AND NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. WHEN THE HEATER WAS ACTIVATED, AN ODOR OF ANTIFREEZE AND FUEL EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

• 12/04/2013· ELECTRICAL SYSTEM,SERVICE BRAKESFire

  AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR

• 12/03/2014· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.

• 12/03/2013· STEERING,FUEL SYSTEM, GASOLINE,SERVICE BRAKESCrash

  BACKING OUT OF DRIVE--SEAT BELT ON-CAR SPED UP AT RAPID ACCELERATION--NO CONTROL-RAN INTO TELEPHONE POLE--BRAKED NO RESULTS. CAR CIRCLED IN ROAD AND CROSSED ROAD--TRIED SHIFTING. NO RESULT TURNED OFF IGNITION JUST AS CAR WAS TO STRIKE A BIG TREE . CAR STOPPED. PASSENGER SIDE OF CAR BADLY DAMAGED WHERE I HIT POLE. *TR

• 12/02/2019· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, HE HEARD A CLICKING NOISE COMING FROM THE VEHICLE AND IT FAILED TO START WITHOUT WARNING. THE CONTACT HAD TO JUMPSTART THE BATTERY IN ORDER FOR THE VEHICLE TO START AND RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO KLEIN AUTO (111 W MADISON ST, CLINTONVILLE, WI 54929, (715) 823-2135), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT AN ELECTRICAL SYSTEM FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

• 12/01/2019· VISIBILITY/WIPER

  THE WINDSHIELD DEFROST DOES NOT WORK LIKE IT IS SUPPOSED TOO. WHEN I PUT IT ON DEFROST AND THE HEAT ON FULL BLAST, IT WILL ONLY HEAT THE PASSENGERS SIDE OF THE VEHICLE AND NOT THE DRIVERS SIDE OF THE VEHICLE WHICH IS A HUGE SAFETY CONCERN. ON THE DRIVER'S SIDE THERE IS COLD AIR COMING OUT OF THE VENTS WHICH PREVENTS THE DRIVERS SIDE OF THE WINDSHIELD TO NOT DEFROST. WHEN I DRIVE, IT ONLY SEEMS TO GET WORST SO I PULL OVER AND TRY TO SCRAPE THE ICE OFF AS BEST AS I CAN SO I CAN PROPERLY SEE. THIS IS A HUGE CONCERN WHEN IT COMES TO UPSTATE NEW YORK WINTERS, ESPECIALLY WHEN WE HAVE ICE STORMS WHICH IS WHEN I FIRST ENCOUNTERED THE ISSUE. IT FAILS TO DEFROST THE INSIDE AND OUTSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE. THIS IS A HUGE SAFETY CONCERN AS IT IMPAIRS VISIBILITY.

• 11/30/2018· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO GLENDORA CHEVROLET (1959 AUTO CENTRE DR, GLENDORA, CA 91740, (909) 474-7364) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,655.

• 11/30/2017· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)

  I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPARTMENT. AS I AM DRIVING, I HAVE TO TELL THEM WHILE DRIVING NOT TO PUT THAT ON MY CAR, MOVE THAT OFF MY BRAKES (WHICH SOMETIMES MY VEHICLE WOULDN'T STOP I HAD TO PRESS DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP AND MY BRAKES AREN'T BAD, THEY EVEN HAVE SOMETHING SETUP TO WHEN I AM BREAKING, SLOWING DOWN AND ABOUT TO TURN THAT IT LOCKS UP MY BREAKS AND CAUSES THE CARE TO DO SOMETHING LIKE A JERK THING OR INSTANT STOP, THEY HAVE MOVED IT TO THE BACK OF MY CAR WHICH MOVES THE OPPOSITE WAY MY VEHICLE IS BEING STEERED AND IT SPINS OUT ONLY ON ONE TIRE). THEY HAVE CREATED AN ILLEGAL SETUP WHICH HAS DAMAGED MY VEHICLE THAT'S BEING REPAIRED TODAY. WHEN DRIVING THEY PLACE IT MY BRAKES WHICH SOMETIMES DON'T STOP, THEY HAVE OTHERS DRIVING AT THE SAME TIME AS I AM AND IT EFFECTS THE DRIVING OF OTHERS, THEY MOVE MY VEHICLE WHICH IS STEERED THE OPPOSITE DIRECTION I AM CONTROLLING IT, IT CAN CAUSE YOU TO CRASH, IT'S HUGE DISTRACTION. THE OTHER MOTORIST ON THE ROAD AS I AM HAVE TRIED HELPING SOME HAVE ADMITTED TO DRIVING W/ THIS CONNECTED TO THEM PURPOSELY AND ARE TO INTENTIONALLY CAUSE AN ACCIDENT, THEY SAID IT'S A "GAME". WITH THE HELP OF SOME FROM THE LITTLE ROCK POLICE DEPARTMENT, AND FBI THEY ARE GIVEN THE WHERE ABOUT OF CERTAIN INDIVIDUALS AND THEY ARE TO CAUSE AN ACCIDENT. THE SETUP ALONE CAN CAUSE YOU TO CRASH. I HAVE MOTORIST WHO SPOKE UP AND TRIED HELPING ME AS I AM ON THE HIGHWAY AND THOSE WHO ARE CONTROLLING IT, WHICH ARE INDIVIDUALS WHO WORK FOR OUR LOCAL LAW ENFORCEMENT.

• 11/30/2016· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR FLASHED, THE RADIO SHORTED, AND VARIOUS WARNING INDICATORS FLASHED. THE STEERING WHEEL SEIZED EACH TIME THE FAILURES OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

• 11/29/2014· ENGINE AND ENGINE COOLING

  WHILE DRIVING MY CAR WITH THE HEATER ON AND THE DIAL SET AT HIGH THE CAR DEVELOPED A HORRIBLE ANIT FREEZE SMELL. IT WAS SO BAD I HAD TO OPEN THE WINDOWS TO GET THE SMELL OUT OF THE CAR. IT DID NOT HELP WHEN I TURNED THE HEATER TO A LOWER SETTING. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN WHEN THE HEATER IS SET ON HIGH. I TOOK IT TO THE DEALER BECAUSE I RECEIVED A LETTER FROM CHEVY STATING THERE MAY BE A PROBLEM WITH A COOLENT LEAK AROUND THE WATER PUMP. THEY SAID THEY FOUND A LEAKING RETURN HOSE THAT GOES TO THE TANK AND REPLACED IT. IT DID NOT FIX THE PROBLEM. I STILL SMELL ANTIFREEZE AND SOMETIMES IT IS SO BAD IT MAKES ME FEEL SICK. ITS HORRIBLE AND IF THEY CANT FIGURE THIS OUT I WILL HAVE NO CHOICE BUT TO GET RID OF THIS CAR! *TR

• 11/25/2023· ENGINE

  Recall Bulletin: 14371B; water pump leaked causing a crack in the coolant reservoir, The dealership in charge of repair stated that the leak caused permanent engine damage and was now undrivable and needed a new engine. Coolant (anti-freeze) is very hazardous to your health and a coolant leak can cause your engine to overheat and cause damage to your vehicle (including reduced power to your engine). No, the temperature gauge remained at a neutral to cool temp at all times, despite the dealership claiming that the engine was running hot and therefore causing the damage (engine damage = unable to retain pressure).

• 11/25/2020· VISIBILITY/WIPER

  WHILE DRIVING TODAY, IT BEGAN TO RAIN, MY DRIVER SIDE WIPER WAS WORKING, THEN 3 MINS INTO IT BEING ON, IT STOPPED. CAR HAS ~87500K MILES. I ACCESSED THE WIPER ARM LINKAGE, AND IT HAD THE DRIVER ARM BUSHING HAD WORN OUT.

• 11/24/2017· AIR BAGSCrash

  TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE IN FRONT ABRUPTLY STOPPED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO BETTEN BAKER CHEVROLET BUICK DEALER LOCATED AT 930 O'MALLEY DR, COOPERSVILLE, MI 49404 WHERE THE AIR BAG FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,897.

• 11/20/2024· UNKNOWN OR OTHER,ENGINE

  I am writing to express my concern regarding a serious issue with my 2013 Chevrolet Cruze. Recently, I noticed that my car's engine was overheating, which I initially thought was due to a problem with the coolant or radiator. However, on [XXX], my vehicle suddenly broke down while I was driving on the highway. I had my car towed to a mechanic, who informed me that this particular model of the Chevrolet Cruze, specifically from the years 2011-2015, is known to have severe engine overheating problems. The mechanic also mentioned that in cases like mine, the engine is often seized and sent to the junkyard. After researching further and reading through numerous online reviews from other Cruze owners, I discovered that engine overheating is a common and recurring issue for many of them. This leads me to believe that this problem may be more widespread and could potentially be a defect in the design or manufacturing of the engine. Given the severity of this issue and the impact it has on vehicle safety, I kindly request that you consider issuing a recall for the engines in the 2011-2015 Chevrolet Cruze models, similar to the actions taken for other vehicle recalls, such as the Hyundai Sonata. I hope that Chevrolet will take steps to address this issue and ensure that owners like myself do not have to face costly repairs or the loss of their vehicle due to an engine failure that appears to be inherent in these models. I would greatly appreciate your attention to this matter and hope for a positive resolution, such as a recall or another form of support for owners dealing with this serious engine problem. Thank you for your time and consideration. Sincerely [XXX] , [XXX] 2013 Chevrolet Cruze LT Plate - [XXX] Vin - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/19/2016· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  TAKATA RECALL SMOKING IN MOTION.ALTERNATOR AND GENERATOR AND TURNING.

• 11/19/2014· ELECTRICAL SYSTEM

  COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR

• 11/18/2020· ENGINE

  JUNE 2020 - CAR BEGAN POPPING UP WITH THE ALERT "A/C OFF DUE TO HIGH ENGINE TEMP" - UPON CHECKING THE CAR HAD COOLANT SO REPLACED THE THERMOSTAT. JULY 2020 THE ISSUE KEPT OCCURRING AND I BEGAN HAVING TO PUT COOLANT IN THE VEHICLE EVERY FEW DAYS. TOOK TO ANOTHER SHOP WHO SAID IT WAS LEAKING FROM A HOSE - REPLACED HOSES. AUG 2020 - ISSUE CONTINUED AND THEN STOPPED HOLDING WATER ALL TOGETHER - HAD TO REPLACE WATER PUMP, REZ, THERMOSTAT, AND VARIOUS BELTS/HOSES - DROVE THE CAR FOR THREE DAYS WHEN THE MESSAGE POPPED UP AGAIN. TOOK IT BACK TO THE SHOP AND WAS TOLD THAT (DESPITE IT BEING 1 OWNER CAR) "SOMEONE" HAD PUT STOP LEAK IN IT AND IT MADE THE THERMOSTAT STICK. THEY FLUSHED THE ENGINE AND REPLACED THE THERMOSTAT AGAIN AND THE CAR DROVE FOR 1 WEEK BEFORE THE ISSUE KEPT OCCURRING. THIS TIME IT STARTED HAVING TROUBLE CRANKING AND CAUSED A BLOWN HEAD GASKET. SO NOW AFTER 8 MONTHS AND $3,500 I HAVE REPLACED EVERYTHING THAT COULD POSSIBLY MAKE IT OVERHEAT/HAVE A COOLANT ISSUE AND HAD THE ENTIRE ENGINE REBUILT - HOPEFULLY THIS TIME IT FIXES THE ISSUE. THIS IS A KNOWN ISSUE AND NEEDS TO BE ADDRESSED.

• 11/18/2017· AIR BAGS,SEAT BELTSCrash

  I WAS STOPPED IN HIGHWAY TRAFFIC AND REAR-ENDED (I'VE ATTACHED THE CRASH REPORT FROM THE IN STATE POLICE). MY SEAT BELT DID NOT ENGAGE AND MY AIRBAG DID NOT DEPLOY CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL RESULTING IN ABRASIONS AND TWO BLACK EYES. THIS SEEMS TO BE EITHER A SERIOUS DESIGN PROBLEM OR A MANUFACTURER DEFECT. REGARDLESS, THE SENSORS THAT CAUSE THE SEAT BELT TO LOCK SHOULD NOT BE IN THE FRONT OF THE CAR AS THEY THEN PROVIDE NO PROTECTION FROM A REAR END COLLISION.