2013 Chevrolet Captiva

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/26/2018· ELECTRICAL SYSTEM,ENGINE

  WHILE DRIVING MY CHEVY CAPTIVA ON THE FREEWAY THE VEHICLE SHUTOFF UNEXPECTEDLY AND I WAS ALMOST INVOLVED IN A CAR ACCIDENT WITH MY PREGNANT WIFE. ON OTHER OCCASIONS WHILE DRIVING THE SAME THING HAPPENED. I HAVE TAKEN IT TO SHOPS TO GET IT LOOKED AT AND THEY CAN'T SEEM TO GET TO THE PROBLEM. THE CHECK ENGINE LIGHT COMES ON THEN TURNS OFF. I AM WORRIED THAT THIS VEHICLE WILL CAUSE MY DEATH. I CALLED GM BUT THEY CAN'T SEEM TO GIVE ME A STRAIGHT ANSWER AND WANT TO CHARGE ME FOR SOMETHING THAT THEY DIDN'T BUILT CORRECTLY. I HAVE SEEN MULTIPLE POST OF THE SAME THREAT ONLINE OF THE VEHICLE DOING THE EXACT SAME THING AND GM IS NOT TAKING THE MATTER SERIOUSLY.

• 12/22/2020· ENGINE

  MY CAPTIVA LEAVES NO TRACE OF OIL ON THE GARAGE FLOOR BUT BURNS THROUGH OIL FAST ENOUGH I MUST ADD OIL BETWEEN OIL CHANGES. VEHICLE DOES NOT SMOKE SO I DON'T KNOW WHERE IT GOES. I KNOW SEVERAL OTHER PEOPLE WITH CAPTIVAS THAT HAVE HAD THE SAME PROBLEM AND SOME HAVE HAD THEIR MOTORS REPLACED. I CANT BELIEVE THERE IS NO RECALL ON SOMETHING TO DO WITH THE OIL ISSUE AS I KNOW OF AT LEAST 2 OTHER PEOPLE THAT PROBLEM. NOW I AM DEALING WITH A LEAKY RADIATOR AND HAVE MADE AN APPOINTMENT TO HAVE THAT FIXED. A 7 YEAR OLD CAR WITH JUST OVER 100K ON IT SHOULD NOT HAVE THESE PROBLEMS. IF I HADN'T CHECKED THE OIL, THE MOTOR NO DOUBT WOULD HAVE SEIZED UP GOING DOWN THE ROAD AND WHO KNOWS WHAT WOULD HAVE HAPPENED. I DON'T KNOW THE EXACT DATE THAT WE FINALLY HAD TO START ADDING OIL BUT IT HAS BEEN OVER A YEAR. I AM FINALLY TIRED OF HAVING TO CHECK OIL LIKE I OWN A 200K CAR.

• 12/22/2019· ENGINE

  STARTING ABOUT 6 MONTHS AGO, MY "CHECK ENGINE" LIGHT STARTED COMING ON AND THAT IT WOULD START SHAKING WHEN I WAS SITTING IDEL. I TOOK MY CAPTIVA TO A MECHANIC. I WAS TOLD THAT HE BELIEVED IT DEALT WITH OIL CONSUMPTION. I DRIVE ONLY SHORT DISTANCES TO MY WORK, SO I SHOULD NOT BE USING VERY MUCH OIL. EVERY TIME I HAVE HAD THE LIGHT COME ON, I TAKE IT IN AND THEY BASICALLY HAVE TO REPLACE THE MAJORITY OF MY OIL. THE VEHICLE IS BURNING IT MUCH FASTER THAN IT SHOULD BE.

• 12/20/2019· ENGINE

  THE VEHICLE HAS BEEN CONSUMING A LOT OF OIL. SO MUCH THAT I NEED TO SET A REMINDER ON MY CALENDAR TO CHECK EVERY 2 WEEKS. IT DID NOT LEAK OIL. ON 12/19/2019 AT 134K, I WAS DRIVING AND NOTICED THE CAR'S POWER WEAKENED. IT STALLED, I STARTED AND WENT ON THE HIGHWAY. STABILITY TRACTION WARNING LIGHT CAME ON AS WELL AS DECREASED ENGINE POWER. I HAD MY HAZARDS ON AND COASTED TO A GAS STATION OFF THE HIGHWAY. I CHECK MY OIL. I NEARLY HAD ANY. MIND YOU ON 12/9 I HAD TO HAVE MY HEAT FIXED AND PAID FOR A NEW BLEND DOOR HEAT ACTUATOR. THEY ALSO ADDED 2 QUARTS OF OIL ON 12/9. I HARDLY HAD ANY 10 DAYS LATER. A FTER ADDING 2 QTS THE VEHICLE SOUNDED OKAY AND OFF I WENT. WITHIN 5 MINUTES, ON THE HIGHWAY, ALL THE WARNING LIGHTS CAME ON AGAIN.THE CAR WAS DECREASING ENGINE POWER. IT WAS TERRIFYING. I MADE IT OFF THE HIGHWAY ONTO ANOTHER HIGHWAY AND BROKE DOWN IN THE BREAKDOWN LANE DURING RUSH HOUR.. ENGINE WOULD NOT START. MY MECHANIC SAID THE REAR MAIN SEAL COME OUT AND LOST ALL THE OIL. THERE IS A BULLETIN ABOUT THIS HAPPENING DURING COLD WEATHER. I TOOK GOOD CARE OF THE VEHICLE AND AM ANGRY AND DISAPPOINTED IN CHEVY FOR BEING AWARE OF ISSUES AND NOT HAVING A RECALL. I HAVE TO BUY ANOTHER CAR NOW.

• 12/17/2016· UNKNOWN OR OTHER

  KEYS KEPT GETTING STUCK IN IGNITION. HAD AT DEALER OVER 12 TIMES KEPT FIXING STUFF AND PROBLEM WOULD NOT GO AWAY. FINALLY FIXED THE SHIFTER MODULE ?? THIS WAS $1200 LATER. THIS WOULD HAPPEN WHEN NOT RUNNING.

• 12/11/2019· POWER TRAIN,ENGINE

  CHECK ENGINE LIGHT CAME ON WHILE DRIVING;DEALER SAID TIMING CHAIN AND CAM ASSEMBLY NEEDED TO BE REPLACED $1750.TIMING CHAIN IS SUPPOSED TO LAST LIFE OF VEHICLE. DEALER AND CHEVY WILL NOT PROVIDE REASON IT OCCURED AT 69K MI OTHER THAN "IT HAPPENS". I ASKED IF ENGINE WAS 2.4L LEA, LAF ECOTRAIN COVERED IN 11/19 $42M CLASS ACTION SETTLEMENT. DEALER TOLD ME "DUAL OVERHEAD CAM". CHEVY/GM SAID 2.4L 4 CYLINDER. MANUAL STATES 2.4L LEA - 8TH CHARACTER(K) IN VIN TELLS THEM THIS.THEY WOULD NOT GIVE ME ANY INFO ON ELLEN BERMAN & DAYANA GUACH V GM CLASS ACTION & 2 OTHERS SETTLED NOV 2019 OR HOW TO FILE CLAIM. GM IS SUPPOSED TO IDENTIFY VEHICLES W/THIS ENGINE, INSTEAD THEY ARE STILL DENYING DEFECTS. WHEN ASKED ABOUT DEFECTIVE PISTON RINGS CAUSING CRANKCASE SEAL ISSUES RESULTING IN OIL OVERSPRAY CAUSING DAMAGE TO ENGINE, CAM, PRE-MATURE TIME CHAIN REPLACEMENT, ETC. I WAS TOLD THEY CAN'T SEE PISTON RINGS WITHOUT TAKING ENGINE APART. I INSISTED ON OIL CONSUMPTION STUDY. LAW SUIT STATES FAULTY PISTON RINGS IN 2.4L LEA CAUSE OIL OVERSPRAY DAMAGE TO ENGINE INCLUDING PRE-MATURE TIMING CHAIN REPLACEMENT -OIL DOESN'T LUBICATE REQUIRED PARTS. VEHICLE BOUGHT - BARLOW CHEVY, DELRAN, NJ WITH 12,500 MILES/PRE-OWNED CERTIFIED-PREVIOUSLY A FLEET VEHICLE. OIL CHANGED EVERY 4,100 MILES BASED ON OPW/OLM SYSTEMS. NO WARNING PRIOR TO CHECK ENGINE. REPAIRS COST $1,650-NO GUARANTEE OF FUTURE ENGINE DAMAGE ISSUES SETTLEMENT SAYS GM WILL REPAIR PISTON RINGS/DAMAGE,& INCREASE WARRANTY TO 10YR/120,000 AT NO COST & PROVID $4500 ABOVE SETTLEMENT TO CONSUMERS. THEY TOLD ME VEHICLE IS SAFE; SUIT SAYS - COULD CATCH FIRE OR JUST STOP CAUSING A REAR END COLLISION. I TRANSPORT 2 TODDLERS & DRIVE HWY. SETTLEMENT SAID GM KNEW OF DEFECTS SINCE 2009; NOT DISCLOSED TO BUYERS, NOT RECALLED, NO OFFER OF SUITABLE REPAIRS. GM & DEALER IN DIRECT VIOLATION OF SETTLEMENT. SAFETY ISSUE.

• 12/11/2018· UNKNOWN OR OTHER,ENGINE,VISIBILITY/WIPER

  I HAVE HAD THE 2013 CHEVY CAPTIVA SPORT FOR ALMOST 6 MONTHS. AFTER I HAVE BEEN DRIVING FOR ABOUT 30 MINUTES AND STOP AT A RED LIGHT/STOP SIGN. IT EITHER SHUTS OFF OR BEGINS TO SHAKE FORWARD AND BACKWARD. IT DOES NOT MATTER IF I AM IN A LITTLE TOWN, HIGHWAY, INTERSTATE, ETC., IT DOES THE SAME THING. MY WIPER WARNING LIGHT AND SOUND ALONG WITH MY BATTERY LIGHT, AND RANDOM INDICATOR LIGHTS AND SOUNDS GO OFF RANDOMLY. THE ONLY ACCURATE LIGHTS ARE THE SEATBELT AND DOOR AJAR INDICATOR LIGHTS. WHEN THE HEATER OR AC IS ON THE VEHICLE SHAKES MORE. WHEN MY BATTERY LIGHT IS ON, I CANNOT TURN MY HIGH BEAMS ON. THE ECO SYSTEM DOES NOT WORK AT ALL. THE KEY GETS STUCK WHEN IT WANTS TOO. NO SPECIFIC TIME OF DAY OR TIME TRAVELED. THE STEERING WHEEL GETS STUCK RANDOMLY WHEN I MAKE A SHARP TURN. THE TURNING SIGNAL HAS ITS FREQUENT MOMENT WHEN IT WILL NOT TURN OFF. THIS IS A VERY DANGEROUS ROAD HAZARD FOR OTHER DRIVERS. MOST OF THESE DEFECTS OCCUR TWICE A WEEK.

• 12/08/2015· ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE REDUCED POWER INDEPENDENTLY TO 20 MPH AS THE STABILITY TRACKER AND THE ENGINE POWER WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY AND THE FUEL INJECTOR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

• 12/06/2018· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR A ROUTINE OIL CHANGE AND WAS INFORMED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS SERVICED AGAIN 1,500 MILES LATER AND THE OIL WAS LOW AGAIN; HOWEVER, THERE WAS NO INDICATION OF AN OIL LEAK. THE CONTACT CALLED LARRY H MILLER CHEVROLET MURRAY (5500 S. STATE STREET, MURRAY, UT 84107, (801) 264-3220) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 80,000.

• 12/04/2019· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING 3 MPH, THE CONTACT HEARD AN ABNORMAL NOISE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE RPMS INCREASED RAPIDLY. ALSO, WHEN APPROACHING A STOP LIGHT, THE VEHICLE SEIZED, BUT WAS ABLE TO RESTART. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOBILE CHEVROLET (LOCATED AT 2900 GOVERNMENT BLVD, MOBILE, AL 36606, (251) 545-4291), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT TWO VARIABLE VALVE TIMING SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 82,000.

• 12/04/2018· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPITIVA. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE AT A STOP AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLIFT BUICK GMC (517-759-1361, LOCATED AT 1115 S MAIN ST, ADRIAN, MI 49221) WHERE IT WAS DIAGNOSED THAT THE VEHICLE CONSUMED TOO MUCH OIL AND THERE WAS MOISTURE IN THE OIL. THE TECHNICIAN ALSO DIAGNOSED THAT THE PVC GAUGE AND THE PISTON NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

• 11/29/2021· ELECTRICAL SYSTEM

  The contact owns a 2013 Chevrolet Captiva. The contact stated that on multiple occasions after inserting the key into the ignition switch, the ignition switch would not turn, and the engine could not be started. Also, the key would remain stuck inside the ignition switch and could not be removed. The vehicle was towed to a local service center who replaced the ignition switch, but the failure continued to occur. The local dealer and manufacturer were not notified of the failure. The failure mileage was 92,000.

• 11/28/2023· AIR BAGS,ENGINE,BACK OVER PREVENTION

  When describing what happened, try to answer these questions as specifically as possible: What component or system failed or malfunctioned? Is it available for inspection upon request? the engine, when I am at a traffic light or in line at school to pick up my daughter, the car starts to shake suddenly, what I have to do is put it in NEUTRAL so that the movement decreases. Also when I'm driving on the highway they change speeds unpredictably. The engine light comes on intermittently. How was your safety or the safety of others put at risk? It puts my safety and that of my family at risk because if I don't put it in NEUTRAL it can accelerate and collide with the car behind or in front if the distance in the school line is tight. And on the road, having this unpredictable change in speed puts our lives in danger since many cars go at speeds of more than 75 miles per hour. Has the problem been reproduced or confirmed by an independent dealer or service center? The problem was confirmed by an independent mechanic. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? When the engine light came on.

• 11/19/2015· STEERING

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. AFTER PARKING THE VEHICLE, IT FAILED TO RESTART WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO MANEUVER WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE TECHNICIAN INFORMED THE CONTACT OF HOW TO START THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

• 11/17/2015· STRUCTURE

  I WAS DRIVING HOME FROM WORK ON THE MORNING OF OCTOBER 14, 2015 WHEN THE SUNROOF LITERALLY SHATTERED INTO PIECES. IT SOUNDED JUST LIKE A SHOTGUN GOING OFF IN THE INSIDE OF THE CAR. I DID NOT HIT ANYTHING, NOR DID ANYTHING HIT THE CAR. THE ROOF "JUST EXPLODED." IF THIS IS A DEFECT IN THE GLASS, I DO NOT FEEL IT IS FAIR THAT I PAY TO HAVE THIS REPAIRED.

• 11/12/2018· ENGINE,VISIBILITY/WIPER

  WHILE DRIVING MY VEHICLE ON THE HIGHWAY WHILE IT WAS RAINING I HEARD A NOISE AND MY PASSENGER SIDE WIPER STOPPED WORKING. THIS SOUNDS LIKE A PROBLEM THAT WAS INVOLVED ON 2013 EQUINOX (CAPTIVA PROBABLY USES MANY OF THE SAME COMPONENTS). NHTSA CAMPAIGN NUMBER 16V582000 - GM'S RECALL NUMBER FOR THIS IS 25302. LUCKILY THE DRIVER SIDE WIPER CONTINUED TO OPERATE PROPERLY. THIS IS DEFINITELY A SAFETY HAZARD AND SHOULD BE COVERED BY GM AND IF THE REPAIR HAS ALREADY BEEN MADE, SHOULD BE REIMBURSED BY GM. I AM PRESENTLY WORKING ON GETTING THE PROBLEM FIXED. I ALSO EXPERIENCED AS MANY OTHERS HAVE (LOTS OF COMPLAINTS ONLINE) ABOUT AN OIL PROBLEM WITH THE ECOTEC 2.4 ENGINE. LIKE MANY OTHERS WHO EXPERIENCED STALLING PROBLEMS, WHEN I TOOK MY VEHICLE TO MY MECHANIC THEY FOUND OUT I WAS OUT OF OIL. (09/21/2018) NOW I AM CONSTANTLY CHECKING THE OIL LEVEL IN MY VEHICLE. THIS IS ALSO A MAJOR PROBLEM THAT RELATES TO SAFETY AND BY VIEWING THE MANY COMPLAINTS ON LINE, IT SEEMS AS THOUGH GM HAS NO INTENTION OF DOING ANYTHING ABOUT IT. PRESENT MILEAGE ON VEHICLE IS 78,000. IT'S A NICE VEHICLE, BUT THESE SERIOUS PROBLEMS NEED TO BE DEALT WITH BY THE MANUFACTURER.

• 11/10/2015· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  ON 11/9/2015 MY SUV ENGINE CUT OFF AND I LOST ALL POWER TO OPERATE IT. THE KEY WOULD NOT COME OUT OF THE IGNITION. I WAS ATTEMPTING TO COME TO A STOP ON TWO OCCASIONS ON THE SAME DAY AND COULD NOT CONTINUE NORMAL VEHICLE OPERATIONS. I AM TAKING THE VEHICLE BACK TO THE DEALER 11/10/2015.

• 10/29/2018· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  CAR HAS STALLED OUT 7 TIMES IN A MONTH. DEALER SHIP CANT FIND WHAT THE PROBLEM IS HAVE TOWED IT 7 TIMES. THE CAR STALL WITH NO WARNING OR LIGHT. CALL GM THEY CANT DO ANYTHING. CAR STALLED WHILE DRIVING THIS IS UNSAFE

• 10/29/2015· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING, THE DASH BOARD LIGHTS WILL COME ON FROM TIME TO TIME. THE SIGNAL LIGHT INSIDE THE CAR MAY SHOW, BUT NOT INDICATED OUTSIDE. ONCE IN A WHILE THE CABIN LIGHT FLUTTER, DIM AND THEN RETURN TO FULL BRIGHTNESS. THE RADIO MAY STOP WORKING AND " TING, TING" SOUND MAY COME ON WITH THE DASH BOARD PANEL LIGHTS ILLUMINATED MOMENTARILY. THIS CAR WAS RECENTLY SERVICED BY THE DEALER AND I HAVE REPORTED ON THIS PROBLEM BEFORE. SINCE IT OCCURS VERY OFTEN, I HAVE INDICATED THE DATE OF THE LAST OCCURRENCE. THANKS

• 10/28/2019· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE REVERSING, THE VEHICLE STALLED. THE CONTACT ALSO MENTIONED THAT TWO QUARTS OF OIL NEEDED TO BE ADDED EACH WEEK. THE VEHICLE WAS TOWED TO KUNES COUNTRY FORD LINCOLN OF STERLING (2811 N LOCUST ST, STERLING, IL 61081, (815) 625-6300) WHERE THE CONTACT WAS INFORMED THAT THE BENT VALVE CYLINDER HEAD AND COMPONENTS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED BECAUSE THE CYLINDER "JUMPED TIME". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

• 10/27/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT POWERED OFF THE VEHICLE AND, MOMENTS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. ...UPDATED 02/19/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED OTHER THAN A SLIGHT WHINE COMING FROM THE ENGINE COMPARTMENT. *JS

• 10/22/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO REMOVE THE KEY FROM THE IGNITION. FURTHERMORE, WHILE DRIVING OVER RUGGED TERRAIN, SEVERAL WARNING INDICATORS, INCLUDING THE PARKING BRAKE AND COOLANT BECAME ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAULT. ON SEVERAL OCCASIONS WHEN THE VEHICLE FAILED TO START, THE CONTACT'S SPOUSE TAPPED THE FUSE PANEL AND THE VEHICLE STARTED AND FUNCTION AS INTENDED. THE CONTACT WAS THEN ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

• 10/17/2016· UNKNOWN OR OTHER

  KEY STUCK IN IGNITION. WILL NOT COME OUT. AND IF YOU LEAVE IT IN THERE, THE BATTERY WILL GO DEAD. THIS SHOULD BE A RECALL ON THIS VEHICLE AS I SEE MANY OTHERS WITH THE EXACT SAME PROBLEM !!! MILEAGE (APPROX 80,000).

• 10/12/2016· ELECTRICAL SYSTEM

  I OWN A 2013 CAPTIVA, ON A REGULAR BASIS I TURN OFF THE VEHICLE AND AM UNABLE TO TAKE THE KEY OUT OF THE IGNITION. THIS HAS BEEN HAPPENING FOR AROUND 6 MONTHS. I READ MANY, MANY COMPLAINTS ABOUT THIS ISSUE AND JUST WANT IT FIXED, HOWEVER MY CAR IS OUT OF WARRANTY @ A LITTLE OVER 70000 MILES ON IT. THIS ISN'T SOMETHING I SHOULD HAVE TO PAY TO GET FIXED IF I CAN SIT HERE ON MY COMPUTER AND READ ABOUT IT HAPPENING TO OTHERS 100'S IF NOT 1000'S OF TIMES! THERE ARE ALSO POINTS WERE THE ENGINE JUST ABOUT STALLS OUT, IT HAPPENS MOSTLY WHEN JUST PARKED BUT THERE ARE TIMES THAT IT SEEMS TO ACT LIKE IT WILL DIE WHEN DRIVIN. NOT TO MENTION IT ALWAYS MOMENTARILY LOSES POWER WHEN ACCELERATING, USUALLY AROUND 20 MILES AN HOUR. THERE IS ALSO AN ISSUE WITH THE CLIMATE CONTROLS, IT NEVER MAKES THE TEMPERATURE YOU CHOSE, IF IT'S ON DEFROST IT BLOWS HOT AIR NO MATTER WHAT AND MOST OF THE OTHER SETTINGS BLOW COLD AIR. I NEVER REALLY GET A TEMPERATURE TO BE COMFORTABLE.

• 10/09/2017· ENGINE

  ENGINE RUNNING OUT OF OIL. BURNING OIL EXCESSIVELY

• 10/06/2017· POWER TRAIN,STRUCTURE,ENGINE

  MY CAR HAS BEEN CHECK SINCE I BUY THE CAR I ALREADY CHANGED TWO SENSOR THE MY MECHANIC TOLD ME TO DO AND I STILL HAVING THE SAME PROBLEM. ALSO MY LIFTGATER WONT NOT WORK EITHER I HAVE LOST POWER ON MY CAR

• 09/26/2023· ENGINE

  These vehicles are known to use an excess of oil in the engine, when the engine oil is low there is no warning light/system to notify operator of this, I have talked with many other owners and it is the same story. Mechanics report this engine uses oil burnt by the catalytic convertor, they say it can only be fixed if you have a major engine repair, then it will be normal in oil usage. This seems to fit under the lemon law. Chevy knows about this problem, both the usage of excessive oil and also no low warning when oil is low. This can lead to a major cost or damage to the engine. Again this is a known issue. Let me know if questions. [XXX] [XXX] thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 09/10/2019· ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE VEHICLE USED AN EXCESSIVE AMOUNT OF OIL (TWO QUARTS OF OIL BETWEEN OIL CHANGES). THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HAWKINS CHEVROLET (1244 MONTOUR BLVD, MAHONING TWP, PA 17821, 570-275-0711) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED THAT REVEALED EXCESSIVE OIL WAS USED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED TO PAY TEN PERCENT OF THE REPAIR COST. THE CONTACT FILED COMPLAINT NUMBER: BCP-19-05-014150 WITH THE STATE ATTORNEY GENERAL. THE FAILURE MILEAGE WAS 67,000.

• 09/07/2023· UNKNOWN OR OTHER,ENGINE

  I was driving down the highway when it started losing power. The engine light came on. I had got this car at a dealer, so I took it to them, and they wouldn't do anything. It was low on oil, so I got a gallon of oil and started home which was a half hour away. I could only drive a little way and had to stop and put oil in it. I took it to a mechanic, and they checked the motor and changed the oil. The oil pan had shavings in it. The mechanic said the motor had to be replaced. We found out later that the motor was getting bad when it was traded at the dealer. I had it less than a month. If I had been on the interstate and this happen, I could have been hit. The Better Business Bureau couldn't get anywhere with the dealer either. I talked to a gentleman at General Motors, and they wouldn't help either.

• 09/07/2015· UNKNOWN OR OTHER

  TWO PROBLEMS: FIRST THE IGNITION SWITCH FROZE. COULD NOT TURN OFF CAR. HAD TO GET IT TOWED TO DEALER. THEY FINALLY REPAIRED THAT, NEXT, THE TRANSMISSION FROZE. THAT WAS A FEW WEEKS LATER. THEY SUPPOSEDLY FIXED THAT. LAST WEEK THE TRANSMISSION FROZE AGAIN. TOWED TO DEALER, THEY SAID THEY FIXED, GOT IT BACK FRIDAY. FROZE AGAIN TODAY AND WE HAVE HAD IT TOWED TO DEALER. WHAT IF IT FREEZES WHILE IN DRIVE? WHAT IF IGNITION FREEZES WHILE CAR IS ON AND CANNOT TURN IT OFF??

• 08/30/2016· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT DROVE THE VEHICLE AND PARKED IT FOR SEVERAL HOURS. UPON RETURNING TO THE VEHICLE, THE INTERIOR WAS COMPLETELY DESTROYED DUE TO FIRE. THE VEHICLE WAS NOT OCCUPIED DURING THE FIRE AND NO INJURIES WERE SUSTAINED. THE FIRE WAS ALREADY OUT WHEN THE CONTACT RETURNED TO THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED AND WAS AWAITING CLAIM ADJUSTMENTS FROM THE CONTACT'S INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 08/19/2019· STRUCTURE,ENGINE

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE HESITATED AND STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, THE PAINT ON THE HOOD OF THE VEHICLE WAS FADING. ON SEVERAL OCCASIONS, THE VEHICLE WAS TAKEN TO HARE CHEVROLET (2001 STONY CREEK RD, NOBLESVILLE, IN 46060, (855) 971-7214) WHERE IT WAS DIAGNOSED THAT THE INTAKE CAMSHAFT SOLENOID VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000.

• 08/15/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE ACC POSITION AND THE VEHICLE WOULD NOT TURN OFF. THE CONTACT HAD TO CALL TRIPLE AAA TO HAVE THE BATTERY DISCONNECTED TO SHUT OFF THE VEHICLE. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO THE DEALER (WESELOH CHEVROLET, 5335 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 208-1943). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND THE CONTACT PAID FOR THE REPAIRS. THE DIAGNOSIS OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT COVERED BY A RECALL AND PROVIDED CASE NUMBER: 8-4215205113. THE FAILURE MILEAGE WAS 100,700.

• 08/11/2018· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  ENGINE SPUTTERED, LURCHED FORWARD, THEN ALMOST DIED REPEATEDLY AT A STOPLIGHT. DROVE CAR HOME AS NO WARNING LIGHTS CAME ON AND MADE AN APPOINTMENT WITH MY MECHANIC. MECHANIC ADVISED TO DRIVE CAR TO THE SHOP. WHEN I STARTED THE CAR TO DRIVE THERE, SEVERAL ENGINE LIGHTS CAME ON STATING 'REDUCED ENGINE POWER' AND A STABILITRACK WARNING. THE CAR THEN DIED AND WOULD NOT START AGAIN. TOWED THE CAR TO THE SHOP AND WAS TOLD MY TIMING CHAIN SNAPPED AND DESTROYED THE ENGINE. 80K MILES ON THE CAR AND MY WARRANTY IS EXPIRED, SO NOW I'M PUTTING SEVERAL THOUSAND DOLLARS INTO A NEW ENGINE. HAVE HEARD OF SEVERAL OTHER ISSUES SIMILAR AT THE SAME MILEAGE.

• 08/09/2024· ENGINE

  This car is know for engine consumption issues it is the motor and it is know has has been recalled due to issues in prior years. My engine is consuming a half a quart every 40 miles.

• 08/09/2023· SERVICE BRAKES

  Reporting for my Mother in law. Confirmed by me several times. First incident occurred while she was driving, dry roads, normal traffic at approximately 65 MPH the front brakes locked up and abruptly bought the car to a stop. She was half in the traffic live lane and half on shoulder. She called me and I went immediately. I got there in about 30 minutes and there was several people trying to push the car off the road and all said it wouldn’t budge. I felt the heat of the left front brake was extremely hot. I sat in the car, started it up, attempted to get it to move, it wouldn’t. I figured it was electronic as there was no DTC/MIL lights. I thought the quickest thing I could do was remove power which I did for about 3 minutes. Started up and it drove to shoulder. We switched vehicles, I drove hers, I was traveling 65 mph when the stabilitrek service message showed on display and two minutes later the car stopped on its own again, I was barely able to get off the highway and people were honking swerving around, one yells to fix my brake lights! Still no MIL Check Engine light. This is IMO a safety issue as there is no warning! I was able to drive short bits to get it home. Only after I got home, car cooled, went to try and drive with scan tool hooked up it threw a code for ABS/TCS system pressure circuit malfunction, DTC C0131-5A! It has cleared a couple of times and each time you drive it and the brakes lock up, front left-rear right and vice versa, no brake lights, just uncommanded brake pressure! Oh and the stabilitrek service comes on after as well. It’s been to two shops and not fixed yet, one place quoted $2500 because he said it could be anything and his state of the art equipment can’t pin point the actual issue but he did confirm the locked up brakes with indicated partial pressure applied for no reason. This could definitely cause an accident!

• 08/05/2014· VISIBILITY

  WHEN USING THE VISOR TO BLOCK THE SUN FROM MY SIDE WINDOW, IT HITS ME IN THE HEAD EVERY TIME I TURN THE WHEEL. IT DOESN'T HAVE TO BE A SHARP OR FAST TURN IN ORDER FOR IT TO MOVE AND HIT ME. NO IT DOESN'T HURT, HOWEVER IT IS VERY DISTRACTING ESPECIALLY GOING UP AN ON-RAMP THAT IS FORTY FEET IN THE AIR! MY EYES ARE SENSITIVE AND ANY DIRECT SUNLITE IS PAINFUL TO ME. IT'S HARD TO BELIEVE CHEVY EXPECTS ME TO PUT A PIECE OF PAPER IN THE WINDOW TO BLOCK THE SUN RATHER THAN FIX THE PROBLEM. I TOOK THE CAR TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY SAID THERE IS NOTHING WRONG WITH IT, THAT'S THE WAY THE FACTORY MADE IT THEREFORE THERE WAS NO DEFECT. THE SERVICE MAN UNDERSTOOD WHAT I WAS SAYING AND DID TRY TO TIGHTEN IT WHICH DID NOT WORK SO HE SCREWED(WEDGED) A SCREW IN THE "BALL" PART AND MADE THE VISOR STIFFER. IT'S NOT PERFECT BY FAR BUT I THINK IT MIGHT WORK. CHEVY SERVICE MEN SHOULD NOT HAVE TO "MICKY MOUSE" A CHEVY PART IN ORDER FOR IT TO WORK. YOU'D THINK AFTER SPENDING $18,000 THE VISORS WOULD WORK. SO SIMPLE YET SO IMPORTANT. *TR

• 08/04/2022· ELECTRICAL SYSTEM

  Continus electric drop causing different systems to lose power, fail, or temporarly disable including but not limited to traction control, emergency break, radio and lights. After researching the problem in various forums I noted many owners facing the same problem over various years with no clear solution.

• 07/30/2018· ENGINE

  THE ENGINE IS BURNING OIL BETWEEN CHANGES - DROVE TO WASHINGTON DC FROM SOUTH CAROLINA ALONE AND WHEN I ARRIVED I HAPPENED TO CHECK THE OIL AND THE DIP STICK WAS DRY. ADDED 3 QUARTS AND RETURNED HOME - ONCE AGAIN IT WAS DOWN ADDED ANOTHER 2 QUARTS. MIND YOU, NO SERVICE LIGHT EVER INDICATED A PROBLEM. ON GOING ISSUE FOR ABOUT A YEAR NOW AS MY REGULAR MECHANIC HAS TRIED TO FIND THE LEAK TO NO AVAIL. TOOK IT TO THE CHEVY DEALERSHIP AND THEY CAN'T FIND A LEAK...REVIEWED THE INTERNET AND FOUND THAT THIS SEEMS TO BE THE PROBLEM WITH GMC VEHICLES.

• 07/26/2015· UNKNOWN OR OTHER

  ONGOING SPORADIC PROBLEM - IGNITION SWITCH LOCKS AND AM UNABLE TO TURN KEY TO START VEHICLE. CALLED DEALERSHIP BEFORE THE VEHICLE WENT OUT OF WARRANTEE AND WAS TOLD THEY COULDN'T FIX AND DIAGNOSE THE PROBLEMS UNLESS THEY PROBLEM HAPPENED WHILE IT WAS AT THE DEALERSHIP. SOMETIMES IT TAKES UP TO 20 MINUTES TO GET THE KEY TO TURN.

• 07/25/2017· ELECTRICAL SYSTEM

  OVER A YEAR AGO AAA INSTALLED A NEW BATTERY WHEN MY CAR WOULDN'T START. SINCE THAT TIME THERE HAVE BEEN SEVERAL TIMES WHEN I HAD TO CALL AAA TO COME OUT AS THE CAR WOULD NOT START....EACH TIME THAT CLEANED AND GREASED THE TERMINALS. NOW IT IS HAPPENING MORE FREGUENTLY. ON SUNDAY...WHILE WAITING FOR AAA I CHECKED AND IT STARTED UP AGAIN ALL ON ITS OWN. SO NOT EVEN SURE IT IS THE TERMIALS AFTER ALL....I AM BECOMING AFRAID TO DRIVE THIS VEHICLE. I CAR WAS ALWAYS IN A PARKED POSITION. I HAVE OVER 60,000 MILES.

• 07/21/2020· UNKNOWN OR OTHER

  I KEY STUCK IN IGNITION. TURN CAR OFF CANNOT REMOVE KEY FROM IGNITION

• 07/17/2019· ENGINE

  IN JANUARY OF THIS YEAR, I EXPERIENCED A PROBLEM WITH A FROZEN PCV VALVE ON MY 2013 CHEVY CAPTIVA. BECAUSE OF THE ISSUE, IT CREATED ENOUGH PRESSURE TO BLOW OUT MY REAR VALVE SEAL. FORTUNATELY, THE CAR WAS PARKED WHEN THE SEAL BLEW. I CONTACTED GM AS THIS IS A KNOW ISSUE WITH THIS MODEL/YEAR. I FELT THAT REPAIRS SHOULD BE COVERED UNDER THE WARRANTY EXTENSION (SPECIAL COVERAGE ADJUSTMENT 14882). HOWEVER, WHEN I CONTACTED GM, THEY INDICATED THAT 14882 DID NOT APPLY TO MY VIN. NOW I AM STUCK WITH THE $1,800 FOR THE REPAIR. I WAS FORTUNATE THAT I WASN'T DRIVING WHEN THE SEAL BLEW. IN MY RESEARCH, IT APPEARS THAT THERE ARE A NUMBER OF OTHERS WITH THIS SAME ISSUE. I DON'T UNDERSTAND HOW GM FEELS IT'S APPROPRIATE TO LIMIT THEIR RECALL, WHEN THE ISSUE IS MORE WIDESPREAD.

• 07/17/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE CAME TO A SCREECHING HAULT AND FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER (PINEGAR CHEVROLET BUICK GMC OF BRANSON, 163 ADAIR ROAD, BRANSON, MISSOURI 65616) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE "CHECK TRACTION CONTROL IMMEDIATELY/SEE DEALER" MESSAGE APPEARED ON THE DISPLAY SCREEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

• 07/16/2020· ENGINE

  LAST YEAR IT KEPT GOING DEAD, I HAD JUST HAD OIL CHANGED HAD IT CHECKED BY MECHANIC IT WAS OUT OF OIL, HE REPLACED SENSORS BECAUSE THEY WENT OUT BECAUSE NO OIL, I FAILED COMPLAINT WITH COMPANY I USED FOR OIL CHANGE THINKING THEY DID NOT PUT OIL BACK IN IT, THEY PD FOR REPAIR. IN JUNE HAD OIL CHANGED 2 WKS LATER IT STARTED MAKING CLATTERING SOUND, OUT OF OIL AGAIN AND STILL HAD 3000 MILES LEFT BEFORE ANOTHER CHANGE. TOOK IT TO COMPANY HE INFORMED ME 2.4 ECO MOTOR HAD A LAW SUIT LAST YR FOR OIL USAGE THRU ENGINE PISTONS, I WAS NEVER SENT A NOTICE OF RECALL OR ANYTHING. I BELIEVE THIS HAS BEEN PROBLEM ALL ALONG.NOW I'M STUCK WITH A VEHICLE I'M WORRIED WILL STOP ON ME.AND GM WILL NOT PAY TO HAVE IT LOOKED AT OR NOTHING. I CAN NOT AFFORD ANOTHER CAR, AND THIS ONE HAS BEEN SERVICED AND TAKEN VERY GOOD CARE OF. ANY SUGGESTIONS . CAR WAS IN MOTION

• 07/12/2024· ENGINE

  The engine light was on and i went to dealership to have it checked out. They told me that it was a computer glich and not to worry about it. Was driving on the highway when the engine exploded and the car stopped. I was able to glide to the side of the road. After talking to dealership again they said that this model had something wrong with a part in the engine that normally would cause the car to stop without warning when reaching around 125,000 miles on it. I made it to 150,00+.

• 07/11/2017· ELECTRICAL SYSTEM,SEAT BELTS,FUEL/PROPULSION SYSTEM

  TAKAYA RECALL ...DRIVER SEAT BELT IS UNRAVELING , GAS FUMES COMES THROUGHT VENT WHEN ON FREEWAY OR STREETS EVEN WITH VENTS ARE CLOSED WHEN TURNING THE TIRE RUBS AGAINST THE VEHICLE TIRE AREA OTHER ISSUES WITH ENGINE GRINDING TO PICK UP SPEED AND POOR POWER BOUGHT TO BATTERIES.

• 07/08/2015· STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  WHEN TRYING TO START THE VEHICLE THE KEY WON'T TURN TO START THE CAR. HAS HAPPENED AT LEAST 12 TIMES. CALLED AAA TO START IT. MECHANIC HAD HARD TIME STARTING THE VEHICLE. HAS TO PUSH ON BRAKE SO HARD THAT I CAN'T DO IT. HE SAID THIS SHOULD NOT BE HAPPENING. HE HAD DIFFICULT TIME. I AM AFRAID TO DRIVE THE CAR. I WANT THIS REPORTED AND SOMETHING DONE. SOMETHING IS DEFECTIVE. ALSO THE BUMPER PAINT IS ALL CHIPPED WHERE IT ATTACHES TO THE BODY THE WHOLE WAY AROUND ON ONE BUMPER. THIS IS A DEFECT ALSO. NO WAY SHOULD THESE TWO PROBLEMS BE HAPPENING!! I ALSO WANT TO KNOW IF THERE IS A RECALL ON THE AIR BAG PROBLEM?

• 07/02/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  KEY GETS STUCK IN THE IGNITION AND THE BATTERY DIES COMPLETELY. I CANNOT LOCK OR UNLOCK MY CAR. HAZARDS WON'T TURN ON. ONLY HAPPENS OCCASIONALLY, BUT IT'S BEEN MORE FREQUENT AND LASTS LONGER. I USED TO BE ABLE JUST TO TURN THE CAR BACK ON TO GET THE KEY OUT, BUT NOW IT DOESN'T EVEN TRY TO TURN. IT'S LIKE THE BATTERY IS DEAD, BUT I GOT IT CHECKED AND IT'S FINE. IT HAPPENS AS I TURN THE CAR OFF OR ON. IT IS ALWAYS IN PARK.

• 06/27/2017· SEAT BELTS,UNKNOWN OR OTHER

  THE DRIVER SIDE SEATBELT IS BECOMING UNUSABLE DO TO UNRAVILING I WAS TOLD BY THE DEALER WALLACE CHEVERLOET STWERAT FL.