2013 Cadillac XTS

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2022· ELECTRICAL SYSTEM,ENGINEFire

  The contact owned a 2013 Cadillac XTS. The contact stated that they parked their vehicle and approximately 5-10 minutes afterward the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. A police report was filed. There were two vehicles and a bicycle nearby that caught on fire as a result of the contact's vehicle fire spreading. There were no injuries and medical attention was required. The vehicle was towed and deemed totaled. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 120,000.

• 12/23/2014· TIRES,WHEELS

  MY WIFE AND I PURCHASED A NEW 2013 CADILLAC XTS A YEAR AGO AND HAVE HAD ISSUES WITH THE VOGUE TIRES AND RIMS THAT CAME WITH THE CAR. THE TIRES ARE VOGUE M&S 245/40R20 99VXL AND WE BELIEVE THEY ARE A MAJOR SAFETY PROBLEM. A FEW MONTHS AGO THE FRONT TIRES HAD A MAJOR VIBRATION ISSUE SO I TOOK THE CAR IN FOR SERVICE AND HAD IT CHECKED OUT. THE DEALER STATED THAT I HAD A BAD TIRE AND THAT I WOULD NEED TO BUY ANOTHER ONE WHICH I PAID $100.00 FOR. THE RIMS STARTED TO PEEL AND THE DEALER STATED THAT THE RIMS ARE NOT UNDER A WARRANTY. AFTER THAT, A FEW DAYS AGO THE CAR STARTED TO VIBRATE AGAIN IN THE FRONT SO I TOOK THE CARE IN FOR SERVICE. THE DEALER HAD A TECHNICIAN AND I TO PERFORM A ROAD TEST AND THE CAR COMMENCE TO VIBRATE IN THE FRONT AT A HIGHWAY SPEED OF 65MPH AS VERIFIED BY THE TECH. AFTER A FEW HOURS THE DEALER STATED THAT DUE TO THE LOW PROFILE OF THE TIE THIS ISSUE WILL CONTINUE TO HAPPEN. THE TECH SHOWED ME THAT NOW I HAVE A BENT RIM IN THE FRONT AND AGAIN HE STATED THAT DUE TO THIS TYPE OF RIM AND TIRE THIS ISSUE WILL CONTINUE. THEY (THE DEALER) PERFORMED A ROAD FORCE BALANCE OF THE BENT RIM AND PLACED THE RIM ON THE DRIVER REAR. THE DEALER PERFORMED AN ALL WHEEL DRIVE ALIGNMENT WHICH I PAID FOR) AND FOUND OUT THAT DUE TO THE BENT RIM THE TOE WAS OUT AND HAD TO BE CORRECTED. I HAVE A PROBLEM WITH THE DEALER STATING THAT DUE TO THE TYPE OF LOW PROFILE TIRES AND RIMS WHICH CAME WITH THE CAR THAT THIS ISSUE WILL CONTINUE TO HAPPEN UNTIL ALL THE RIMS ARE BENT AND THAT I WOULD HALF TO BUY NEW RIMS. WE PAID A LOT OF MONEY FOR THIS CAR BUT ARE NOW WORRIED THAT WE SHOULD NOT BE DRIVING IT IF THE TIRES AND RIMS ARE NOT GOOD FOR THIS TYPE OF CAR. THE DEALER STATED THAT IT'S NOT THE CAR IT'S THE TYPE OF TIE AND RIMS. THE CAR HAS ONLY 14,963 MILES ON IT, SOMEONE REALLY NEED TO LOOK AT THIS ISSUE AND FAST. *TR

• 12/19/2015· ENGINE

  MY 2013 XTS WITH 23,000 MILES JUST STOPPED. IN THE MIDDLE OF THE ROAD BECAUSE SOME VENT SCREEN HAD A TEAR IN IT. THE AIR BLEW ON THE ENGINE JUST SHUT OFF IN THE MIDDLE OF A 3 LANE ROAD. EVERYONE PLEASE BE CAUTIOUS THERE WAS NO WARNING IT JUST SHUTTLE DOWN.

• 12/08/2025· EXTERIOR LIGHTING

  Automatic Headlamp Leveling System malfunction causing safety issues with nighttime driving.

• 12/06/2017· ELECTRICAL SYSTEM

  CODE; 6001 CPA CUE SCREEN DOES NOT RESPOND TO TOUCH. I TOOK A LOOK ON SOCIAL MEDIA, AND THIS TURNS OUT TO BE A VERY COMMON OCCURANCE WITH THE CADILLAC! I FEEL GENERAL MOTORS KNEW ABOUT THIS MALFUNCTION AND A RECALL NEEDS TO OCCUR ASAP. ALSO THE CUSTOMERS THAT PAID TO HAVE ISSUE FIXED,SHOULD BE REIMBURSED AS SOON AS POSSIBLE! ISSUE HAPPENED WHILE VEHICLE WAS MOVING

• 11/24/2017· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLOWED DOWN ON ITS OWN AND THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARMEN CADILLAC IN PLYMOUTH MEETING, PA, 610-272-5545, WHERE IT WAS DIAGNOSED, THE DEALER REPLACED THE BATTERY AND THE BATTERY CONTROL MODULE. THE FAILURE RECURRED FOUR MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE CONTACT REMINDED THE TECHNICIAN THAT THE BATTERY WAS REPLACED FOUR MONTHS AGO. THE TECHNICIAN INSISTED THAT THE BATTERY NEEDED TO BE REPLACED AGAIN. THE BATTERY WAS REPLACED AND THE FAILURE RECURRED AS SOON AS THE CONTACT DROVE BACK HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE FOLLOWED-UP WITH BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

• 11/20/2015· ENGINE

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

• 11/17/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  VEHICLE RADIO AND DASHBOARD IS COMPLETELY BLACKOUT, STARTED FLASHING AND LATER WENT BLACK IN A MONTH TIME.

• 11/07/2016· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 10 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE DASHBOARD. THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS FILED. THE CONTACT HAD TO GO TO THE HOSPITAL DUE TO SMOKE INHALATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

• 11/06/2015· WHEELS

  TOOK MY CAR IN FOR AN ALIGNMENT AND NEW TIRES (TIRES WERE SMOOTH ON THE OUTSIDE AFTER 24K MILES), AND WAS TOLD THE SERVICE COULD NOT BE PERFORMED AS ALL 4 RIMS WERE SEVERLY OUT OF ROUND. MY OPTION WAS TO REPLACE ALL FOUR RIMS, ABOUT $2300, OR HAVE AN AFTER MARKET COMPANY COME TO THE DEALERSHIP AND REPAIR ON SITE FOR $600.

• 11/04/2024· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2013 Cadillac XTS. The contact stated while driving 25 MPH and attempting to stop, the brake pedal was depressed; however, the vehicle failed to respond as needed with the brake pedal going down to the floorboard. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.

• 11/03/2019· WHEELS

  ALL 4 OF THE WHEELS SEEM TO BE LEAKING AROUND SOME OF THE SPOKES AND IT LOOKS LIKE GLUE. I AM WONDERING IF IT IS SAFE TO LET THAT GO ON, BECAUSE IT SEEMS TO ME LIKE SOME OF THEM ARE GLUED IN. I WILL ENCLOSE A PICTURE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

• 10/27/2014· STEERING,SEATS

  S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER TO THE GENERAL MOTORS COMPANY, PROBLEM WITH HIS XTS 2013 CADILLAC. *SMD THE CONSUMER STATED THE REAR HEATED SEATS TURNED ON BY THEMSELVES. ALSO, THE STEERING WOULD MAKE A KNOCKING SOUND, WHILE PARALLEL PARKING OR MAKING A SHARP TURN. THE DEALER CHANGED THE STEERING MECHANISM. HOWEVER, THE NOISE WAS STILL PRESENT. *JB THE DEALER INFORMED THE CONSUMER, THE NOISE WAS NORMAL. UPDATED 12/01/14. *JB

• 10/26/2016· SEATS

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V525000 (SEATS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,463.

• 10/23/2018· ELECTRICAL SYSTEM,SERVICE BRAKES

  BRAKES SQUEAL WHEN VEHICLE PLACED IN REVERSE ON INITAL MOVEMENT AFTER SETTING ALL NIGHT (INTERSTATE BATTERY) BATTERY DRAINED TOTALLY DEAD AFTER 1 YEAR OF SERVICE ON NEW BATTERY. CAR WAS DRIVEN TO STORE, PARKED, AFTER SHOPPING THE CAR WAS DEAD WOULD NOT CRANK. NOTHING WAS LEFT ON TO DRAIN-----MECHANIC SAID IT WAS INHERANT ON SOME VEHICLES.

• 10/19/2018· SEATS,UNKNOWN OR OTHER

  HEADLINER IN REAR OF CAR FALLEN DOWN

• 10/18/2023· SEATS

  Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.

• 10/18/2023· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.

• 10/17/2018· ELECTRICAL SYSTEM

  THE NAVIGATION SYSTEM IN MY 2013 CADILLAC XTS IS INOPERATIVE. CADILLAC HAS KNOWN ABOUT THIS ISSUES SINCE 2013. THE SCREEN CRACKS AND THE NAVIGATION AND HEATER CONTROLS DO NOT FUNCTION. YOU CAN SEE SOME OF THE COMPLAINTS ON THIS WEBSITE - WWW.FRESHCADILLAC.COM/-CUE-TOUCH-SCREEN-NOT-WORKING

• 10/17/2016· ELECTRICAL SYSTEM,ENGINE

  CAR LOST ENGINE POWER, POWER STEERING, POWER BREAKS AND ALL ELECTRICAL FUNCTION EXCEPT FOR HAZARD LIGHTS. THIS HAS HAPPENED 7 TIMES AND I HAVE TAKEN IT FOR TWO REPAIRS. I HAVE TO CRUISE TO A STOP AND RESTART THE VEHICLE.

• 10/16/2017· TIRES

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS WITH VOGUE CUSTOM BUILT TIRES, SIZE: 245/40/20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE FRONT DRIVER SIDE TIRE WAS CUT. THE CONTACT INSPECTED THE OTHER TIRES AND NOTICED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES ALSO HAD CUTS. THE CONTACT STATED THAT THE TRACTION APPEARED TO BE SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DETERMINED THAT THE SIDEWALLS WERE SEPARATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE CONTACT WAS AWAITING NEW TIRES TO BE DELIVERED TO THE TIRE SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE TIRES WERE NOT THE ORIGINAL TIRES. THE CONTACT CALLED THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (VANDERGRIFF CHEVROLET, 1200 W INTERSTATE 20, ARLINGTON, TX 76017 (682) 323-2486) AND WAS INFORMED THAT THE ORIGINAL OWNER INSTALLED THE TIRES ON THE VEHICLE WHEN THE VEHICLE MILEAGE WAS 20. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 27,000.

• 10/11/2016· SEAT BELTS

  DRIVER'S SIDE SEAT BELT COMPLETELY SEPARATED FROM THE PLACE WHERE IT CONNECTS TO THE ANCHORS IN THE FRAME OF THE CAR. CAR WAS PARKED AND NOT IN MOTION. I WENT TO BUCKLE MY SEAT BELT, AND IT FELL APART. NO KNOWN RECALL FOR THIS ITEM. VEHICLE HAS NEVER BEEN INVOLVED IN A COLLISION. CONCERNED FOR OTHER XTS OWNERS' SAFETY. DEALER IS REPLACING SEAT BELT (AFTER A $100 DEDUCTIBLE).

• 10/07/2019· ELECTRICAL SYSTEM

  HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

• 10/06/2018· SUSPENSION

  REAR SUSPENSION COMPLETELY LOWERED TO THE GROUND WHILE RUNNING. DEALERSHIP STARTED THIS WAS DUE TO A BURNT LEVELING SYSTEM. AT THE SAME TIME, THE CUE SYSTEM DISCONNECTED TO WORK AS IT SHOULD. VEHICLE HAS 68K MILES. AFTER FIXED, NOW THE GETS STUCK IN THE UP POSITION OFTEN. DEALER THEN REPLACE THE FRONT STRUT SINCE THEY CLAIMED THIS WAS CAUSING THE ISSUE. VEHICLE STILL WITH THE SAME ISSUES EVENT AFTER SEVERAL VISITS TO THE DEALER TO RE-LEVEL THE VEHICLE.

• 10/02/2020· UNKNOWN OR OTHER

  I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT GET OVER. HOW IT RIDES OVER IT? ARE OTHER VEHICLES DO NOT DO IT? SO THERE MUST BE A PROBLEM HAVE NOTICED IT FOR ABOUT 4 MONTHS BUT WE USE ARE OTHER CARS AS WELL SO NOT USING IT ALL THE TIME? I CANNOT AFFORD TO HAVE THIS PROBLEM PLEASE HELP

• 10/02/2020· UNKNOWN OR OTHER

  I BARELY HAVE UNDER 37,000 MILES ON THIS CAR HAVEN'T OWNED IT TO LONG .. AND I AM VERY DISAPOINTED IN THE RIDE OF THE CAR IT FEELS LIKE IF YOU ARE GOING OVER A SMALL BUMP IN THE ROAD LIKE YOU HAVE HIT A GUTTER ALMOST.. I THOUGHT CADILLACS WERE SUPPOSE TO BE THE BEST RIDE.. I THINK THIS SHOULD BE A WARRANTY PROBLEM I THINK IT HAD 35,000 WHEN WE BOUGHT IT WE USUALLY LEAVE FOR THE WINTER SO ITS STORED IN ARE GARAGE. IT CAN BE FREEWAY OR JUST AMONG CITY ROADES JUST WHEREVER THERE IS ANY DEFORMATY IN THE ROAD WHERE ARE OTHER VEHICLES WE DO NOT SEE THIS WE HAVE A GMC TRUCK AND A 2007 HUMMER WE DO NOT FEEL THE BUMPS WITH THEM.. PLEASE HELP

• 09/26/2016· STEERING,SUSPENSION,SERVICE BRAKES

  CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.

• 09/13/2016· SUSPENSION

  I WAS DRIVING ON A CITY STREET GOING 40 MPH AND THE REAR SUSPENSION DROPPED WITHOUT WARNING RESULTING IN LOSS OF CONTROL OF THE VEHICLE AND ALMOST CAUSING AN ACCIDENT.

• 09/10/2016· SUSPENSION

  REAR SUSPENSION FAILED DRIVING DOWN HIGHWAY AT APPROX 60 MPH. REAR END OF VEHICLE WAS LOWERED TO THE POINT WHERE THE TIRE WAS RUBBING ON UNDERCARRIAGE. CAR WAS VERY UNSTABLE AND BOUNCING UP AND DOWN VIOLENTLY. MESSAGE ON DASHBOARD STATED "SERVICE LEVELING SYSTEM". COULD NOT TOW THE CAR REAR WAS TOO LOW TO THE GROUND.

• 09/09/2019· ELECTRICAL SYSTEM

  THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.

• 09/09/2019· SUSPENSION,AIR BAGS

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

• 08/29/2019· SUSPENSION

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BECAUSE THE COMPRESSOR FOR THE AIR SUSPENSION FAILED. THE CONTACT STATED THAT THE SELF LEVELING SUSPENSION SYSTEM BECAME INOPERABLE AND THE VEHICLE WAS LOWERED TO THE GROUND. THE VEHICLE WAS TAKEN TO ALAN JAY CADILLAC (LOCATED AT 441 US HIGHWAY 27 N, SEBRING, FL 33870, (866)278-2120) WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR AND AIR HOSE NEEDED TO BE REPLACED; HOWEVER, THE COMPRESSOR WAS NOT READILY AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

• 08/27/2018· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  IN THE LAST TWO YEARS THE CAR RANDOMLY HAS A COMPLETE POWER FAILURE AND LOSS OF POWER AND ELECTRICAL WHILE DRIVING. WITHOUT WARNING THE ENGINE SHUTS DOWN AND ALL LIGHTS, DASH PANEL, POWER STEERING, POWER BRAKES, ETC COMPLETELY SHUT DOWN REQUIRING THE CAR TO COAST TO A STOP AND PUT INTO PARK AT WHICH TIME THE CAR WILL RESTART. THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST TWO YEARS. THE DEALERSHIP INFORMED ME IT WAS AN ISSUE WITH THE BATTERY AND REPLACED BUT OCCURRED AGAIN A MONTH LATER AND THEY HAD NO CODES TO INDICATE WHAT WAS HAPPENING. ON TWO OCCASIONS THE CAR LOST POWER IN HEAVY TRAFFIC AND WOULDN'T START FOR 10 MINUTES AT WHICH TIME IT SUDDENLY HAD POWER WITH THE RADIO AND LIGHTS TURNING ON AGAIN. LOOKING ONLINE I'VE FOUND NUMEROUS ISSUES SIMILAR TO MINE WITH 2013 MODELS BUT NO FIXES HAVE BEEN FOUND. THIS IS EXTREMELY DANGEROUS TO HAVE HAPPEN DRIVING IN HEAVY TRAFFIC AND SUDDENLY HAVE NO POWER, ESPECIALLY WITHOUT POWER STEERING OR BRAKES REQUIRING LONGER STOPPING DISTANCES, AND TIME TO ATTEMPT TO STEER TO THE SHOULDER.

• 08/24/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE TOUCH PAD ON THE INSTRUMENT PANEL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO FITZGERALD CADILLAC ANNAPOLIS (34 HUDSON ST, ANNAPOLIS, MD 21401, (301) 261-8246) WHERE THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 19,000. *TT*JB

• 08/24/2017· SUSPENSION,UNKNOWN OR OTHER

  MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80 . MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 08/19/2021· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.

• 08/14/2013· EQUIPMENT ADAPTIVE/MOBILITY

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER, THE DRIVER ASSISTANCE PACKAGE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PACKAGE WOULD NOT OPERATE IN THE RAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

• 08/12/2014· EXTERIOR LIGHTING,SERVICE BRAKES

  WHEN APPLYING THE BRAKES, THE BRAKE LIGHTS DO NOT COME ON. I WAS TOLD BY MANY PEOPLE THAT THE BRAKE LIGHTS DOES NOT WORK. *TR

• 08/11/2023· ELECTRICAL SYSTEM,EQUIPMENT

  The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

• 08/09/2020· ELECTRICAL SYSTEM,AIR BAGS

  WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY

• 08/07/2021· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

  DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.

• 08/06/2014· VEHICLE SPEED CONTROL,ENGINE

  WHILE TRAVELING IN PARKING LOT, ANOTHER CAR PULLED OUT IN FRONT OF ME. AS I TRIED TO BRAKE TO AVOID A COLLISION, I NOTICED IT WAS TAKING AN INORDINATE AMOUNT OF BRAKE PRESSURE TO SLOW DOWN VEHICLE. LOOKED AT TACHOMETER AND RPM'S WERE OVER 4000 IN DRIVE AND NOT LOSING SPEED. APPLIED BRAKE PRESSURE WITH BOTH FEET ATTEMPTING TO SLOW VEHICLE DOWN. HAD TO SLAM VEHICLE IN NEUTRAL AND TAP ON ACCELERATOR PEDAL NUMEROUS TIMES TO RETURN ENGINE TO IDLE RPM'S. TOOK VEHICLE TO CADILLAC DEALER WHO ADVISED COMPUTER SAID NOTHING OCCURRED. THIS SAFETY DEFECT OCCURRED AGAIN IN APRIL 2014 WITH SAME RESULTS. THE DEALERSHIP INSTALLED A COMPUTER MONITOR ON VEHICLE AFTER SECOND INCIDENT, WHICH HAS SINCE BEEN REMOVED. CADILLAC HAS BEEN SENT TWO LETTERS REGARDING THIS INCIDENT AND HAS TAKEN NO ACTION EXCEPT TO ADVISE THEM IF IT HAPPENS AGAIN. I REALLY AM NOT LOOKING FORWARD TO THIS SERIOUS MALFUNCTION OCCURRING AGAIN AS IT MAY RESULT IN UNFORTUNATE RESULTS. *TR

• 08/02/2017· STRUCTURE

  SUNROOF SEAL HAS DETACHED FROM PRESS FITTING WITH SUNROOF AND LEAKS WATER WHILE DRIVING DURING RAIN. ALSO, WHILE DRIVING AT HIGHWAY SPEEDS, THIS ISSUE CREATES EXCESSIVE WIND NOISE IN THE CABIN.

• 07/23/2018· ELECTRICAL SYSTEM

  BATTERY ISSUES. TOOK VEHICLE TO DEALER AND THEY STATED VEHICLE NEEDED NEW BATTERY SINCE I DONT DRIVE IT LONG DISTANCE. BATTERY REPLACED AT NO CHARGE. 6 MONTHS LATER SAME ISSUE. CAR WONT START BATTERY DEAD. TOOK VEHICLE BACK TO DEALER WHO STATED THAT SINCE I ONLY DRIVE IT ABOUT 10 MILES A DAY THE VEHICLE DRAINS THE BATTERY BECAUSE OF ALL THE ELECTRICAL COMPONENTS. THIS IS A ISSUE I BELIEVE CADILLAC IS AWATE OF AND NNEDS TO FIX. OR WHEN SELLING THE VEHICLE SHOULD OF TOLD ME IF I DONT DRIVE LONG DISTANCE THEN I SHOULD BE THE CAR OR THE ELECTRICAL SYSTEM WONT WORK. MY OTHER ISSUE IS THAT ONCE THE CAR IS OFF IF SOMETHING IS DRAININGBTHE BATTERY IT CAN CAUSE A FIRE.

• 07/23/2014· ELECTRICAL SYSTEM

  IN LIGHT OF THE RECENT GM'S RECALL FOR FAULTY IGNITION SWITCHES, THESE CAR HAVE A PROBLEM TOO! IT IS WAY TO EASY TO ACCIDENTALLY SHUT THE CAR OFF BY TOUCHING THE STOP START BUTTON ON THE DASH. WE DID THIS AT A STOP LIGHT AND HAD TO PUT THE CAR IN PARK AND STEP ON THE BRAKE TO RESTART IT. I LATER TESTED WHAT WOULD HAPPEN WHILE THE CAR WAS MOVING AT 35 MPH IF THE STOP/START BUTTON WAS HIT. THE CAR SHUT OFF AND THERE WERE NO POWER BRAKES OR POWER STEERING. I IMAGINE THE AIR BAGS WOULDN'T WORK EITHER. TO RESTART THE CAR, IT NEEDS TO BE IN PARK OR NEUTRAL WITH THE BREAK APPLIED. IF THIS HAPPENS AT FREEWAY SPEEDS IN TRAFFIC, THE CAR WOULD BE DIFFICULT TO MANEUVER TO THE SIDE OF THE ROAD WITHOUT POWER STEERING. PEOPLE MIGHT WIND UP IN THE MIDDLE OF THE ROAD STOPPED TOO. ISN'T THIS THE SAME SYMPTOMS OF THE RECALLED GM IGNITION SWITCHES? BY THE WAY, THIS ISN'T THE ONLY CAR ON THE ROAD WITH AN EXPOSED START/STOP BUTTON. THANK YOU *TR

• 07/19/2019· UNKNOWN OR OTHER

  "TAKATA RECALL" CUE TOUCH SCREEN NOT FUNCTIONING

• 07/19/2012· ELECTRICAL SYSTEM,EQUIPMENT

  THE NEW CADILLAC TOUCH-SCREEN INTERFACE IS A HORRIBLE SAFETY ISSUE. WHY DOES NO ONE AT CADILLAC REMEMBER HOW IMPORTANT ERGONOMICS ARE FOR SAFETY, AND HOW ALMOST EVERYTHING IN THE CAR MUST BE OPERABLE BY FEEL, ALLOWING THE DRIVER TO KEEP HIS EYES ON THE ROAD? TOUCH-SCREEN OFFERS NO TACTILE FEEDBACK. IT DEMANDS THAT THE DRIVER TAKE HIS EYES OFF THE ROAD. ADVERTISING CAMPAIGNS ABOUT HOW BAD TEXTING-WHILE-DRIVING IS ARE NOW COMMON. AND NOW A CAR COMPANY, CADILLAC, NO LESS, COMES OUT WITH AN INTERFACE THAT REQUIRES THE CAR BE OPERATED BY "TEXTING". TOTALLY UNBELIEVABLE! HOW MANY PEOPLE INVOLVED HERE, INCLUDING THE FOLKS WHO DESIGNED AND EXECUTED THE ADVERTISING, WERE "ASLEEP AT THE WHEEL"? AND THIS FROM A "LEADING" CAR COMPANY!?!?! IT IS TIME TO RECALL ALL CARS THAT HAVE BEEN BUILT WITH A TOUCH-SCREEN INTERFACE AND REPLACE THOSE INTERFACES WITH A PROPERLY DESIGNED TACTILE INTERFACE. I AM DEFINITELY AGAINST THE LITIGIOUSNESS OF OUR SOCIETY, BUT THE FIRST TIME SOMEONE CRASHES BECAUSE THEY ARE FOOLISHLY INTERACTING WITH YOUR RIDICULOUS TOUCH-SCREEN INTERFACE, I HOPE SOME LAWYER SUES CADILLAC (AND INDIVIDUALLY EVERY PERSON AT CADILLAC WORKING ON OR RESPONSIBLE FOR THIS ATROCITY OF AN INTERFACE) OFF THE FACE OF THE EARTH. ALSO, ANYONE WHO BUYS ONE OF THESE CARS SHOULD BE SOMEWHAT LIABLE FOR ANY DAMAGE THEY CAUSE FOR CHOOSING TO BUY AND OPERATE A "TEXTING" INTERFACE CAR. *TR

• 07/14/2016· TIRES

  TL* THE CONTACT OWNS A 2013 CADILLAC XTS EQUIPPED WITH LIONSHEAD TRAIL EXPRESS TIRES, SIZE: 225/75R15. WHILE DRIVING 50 MPH, THE STEERING WHEEL AND FRONT END VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP WHERE THE TECHNICIAN STATED THAT THE TIRE TREAD SEPARATED AND THE TIRES NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 42,700 AND THE TIRE FAILURE MILEAGE WAS 42,762.

• 07/14/2015· WHEELS

  RIMS ARE POOR DESIGN . ALL RIMS ARE BENT WITH NORMAL DRIVINGS

• 07/12/2017· SUSPENSION

  THE SUSPENSION IS HORRIBLE - EVERY LITTLE BUMP IN THE ROAD THE CAR MAKES A LOAD NOISE - LIKE THE SUSPENSION IS GONE. THIS IS A 2013 AND THIS SHOULD BE HAPPENING. I HAVE A 2008 CTS AND NEVER HAD A SUSPENSION ISSUE AND THAT CAR HAVE OVER 160,000 MILES. THIS SEEMS LIKE A DEFECT BECAUSE I WAS READING ALL THE COMPLAINTS. I BROUGHT THE CAR IN MAY 2016 AND IT IS GETTING WORSE. I CAN'T BE A SPECIFIC DATE BUT THE PROBLEM IS ONGOING. I DON'T THINK THE CONSUMER HAVE TO PAY OUT OF POCKET TO GET THIS FIX.