2013 Cadillac CTS

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2024· AIR BAGS

  I noticed that on the dash a message that service is needed on one of the airbags. I then scheduled appointment to have the problem corrected. I was informed by the dealership’ service department that I need a passenger airbag replacement on the passenger side of the car, and they also informed me that GM no longer manufactures the airbag that I need. I was not given any assistance on how to replace this safety feature in the car, nor was I notified by the manufacturer that airbag was discontinued.

• 12/29/2017· WHEELS

  FRONT HUB BEARINGS DAMAGED AT 77,000 MILE AND AGAIN AT 129,000 MILES. CADILLAC FORUM HAS MULTIPLE PEOPLE COMPLAINING ABOUT THE SAME COMPLAINT

• 12/19/2014· STEERING,ELECTRICAL SYSTEMCrash

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE REVERSING AT APPROXIMATELY 2 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED. THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE ROLLED AND CRASHED INTO A POLE. THE VEHICLE WAS ABLE TO RESTART. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,474.

• 12/14/2015· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  THE CAR HESATATES LIKE IT WANTS TO CUT OFF POPPING IN THE FRONT END TROTTLE BODY STABLE LINK THE MOTOR MOUNT WAS BROKE THEY JUST FIXED IT. CANT BELEIVE A 2013 NEEDS THESE THINGS ALREADY HAVE BEEN TO CAD 5 TIMES AND THEY CLAIM THEY CANT FIND THE PROBLEM. IM VERY DISAPPOINTED IN THIS

• 12/05/2019· AIR BAGSCrash

  I WAS IN AN ACCIDENT WITH MY 2013 CADILLAC, SUFFERING A SEVERED LIP, REQUIRING 24 STITCHES IN MY BOTYOMLIP, LOST TOOTH, AND SUFFERED NECK AND BACK PAIN DUE TO AIRBAGS NOT DEPLOYING.

• 12/01/2022· AIR BAGSCrash

  Air bags didn’t come out

• 11/28/2018· SERVICE BRAKES

  CAR HAS NO BREAKS WHEN FIRST STARTED IT TAKES ABOUT 30 SECONDS AFTER START FOR BREAKS TO WORK THIS HAPPENS AFTER CAR IS PARKED OVERNIGHT ALL THE TIME

• 10/25/2015· UNKNOWN OR OTHER

  SUNROOF HAS A RATTLE. CAN BE HEARD AT MODERATE SPEEDS OVER MODERATE TERRAIN. OF COURSE THE BUMPIER THE ROADS, THE MORE RATTLING CAN BE HEARD.

• 10/25/2015· EXTERIOR LIGHTING,UNKNOWN OR OTHER

  LCD TEMPERATURE DISPLAY ON PASSENGER SIDE IS INTERMITTENT.

• 10/25/2014· ELECTRICAL SYSTEM

  THIS CAR ON YOUR LIST SHOWS "RECALL INCOMPLETE" ! THIS IS NOT CORRECT! RECALL WAS CORRECTED BY ME (OWNER AT HOME) WITH THE GM KIT AND I SENT THE ENCLOSED GM RECALL SIGNATURE FORM TO 'RECALL PROCESSING CENTER, PO BOX 909989, MILWAUKEE, WI, 53209, AS INSTRUCTED! FORM DATED SEPT. 16, '14. PLEASE CHECK YOUR/ GM CADILLAC RECORDS!! [XXX], LEASE /OWNER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 10/24/2014· ENGINE

  THE SUPERCHARGER WAS REPLACED FOR ABNORMAL NOISE AND FUNCTION AS PER CADILLAC TSB.THE NEW SUPERCHARGER WHICH HAD A SOLID RATHER THAN 2 PIECE CONNECTOR(ISOLATOR) RESULTED IN A LOUD GROAN AND VIBRATION BETWEEN 800 AND 1100 RPM WHEN IN GEAR.CADILLAC HAS ACKNOWLEDGED THIS GROAN/VIBRATION AND AT FIRST DEEMED IT "NORMAL".NOW THEY HAVE RESTATED THEIR POSITION AND ALLEGE THAT THEIR ENGINEERS ARE WORKING ON THE PROBLEM. THE DEALER'S SERVICE DEPT HAS BEEN TOLD NOT TO ATTEMPT TO WORK ON A SOLUTION TO THE ABOVE.THE NEW 2014 CTSVS WHICH HAVE THE NEW SUPERCHARGERS HAVE THE SAME PROBLEM.THE GROWL/VIBRATION HAS BECOME MORE INTENSE AND I WORRY ABOUT CATASTROPHIC ENGINE FAILURE. GM CUSTOMER SERVICE REPS HAVE BEEN LESS THAN HELPFUL.THIS IS YET ANOTHER EXAMPLE OF "CAVEAT EMPTOR". *TR

• 10/24/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED IMMEDIATELY BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEMS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

• 10/20/2019· AIR BAGS

  I WAS DRIVING ALONG HIGHWAY 70 DOWNTOWN ST LOUIS WHEN ALL THE SUDDEN ALL 4 CEILING/CURTAIN AIRBAGS WENT OFF ONLY, NO OTHER AIRBAGS DEPLOYED, JUST THE ONES STATED. I PULLED THE VEHICLE OFF THE HIGHWAY. I WAS ABLE TO DRIVE THE VEHICLE BACK TO MY HOUSE WHERE IT REMAINS. THIS INCIDENT HAPPENED ON THE EVENING OF OCTOBER 19, 2019. I JUST PURCHASED THIS VEHICLE 3 WEEKS AGO. THE DEALERSHIP IS CLOSED ON SUNDAYS WHERE I PURCHSED IT. THERE IS NO BODY DAMAGE TO THE VEHICLE, LIKE I SAID THE AIRBAGS JUST WENT OFF FOR NO REASON.

• 10/19/2019· STEERING

  THE ELECTRICALLY ADJUSTABLE STEERING WHEEL HAS TWO BOLTS THAT HOLD THE UP DOWN BRACKET ON THE STEERING WHEEL. ONE BOLT FELL OUT AND THE OTHER ONE WAS LOOSE. THE LOCKTITE BLUE WAS ONLY ON ONE THREAD. IF YOU CHECK THE NEWS GROUPS IT SEEMS LIKE A COMMON PROBLEM ON THE CTS. I THINK THIS SHOULD BE A RECALL DUE TO THE FACT IF THE OTHER BOLT FELL OUT THE STEERING COLUMN WOULD FLOP AROUND CAUSING THE DRIVER TO LOOSE CONTROL.

• 10/10/2014· ELECTRICAL SYSTEMCrash

  TL* THE CONTACT OWNED A 2013 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

• 10/08/2016· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

  SOLENOID THAT COMMUNICATES WITH THE TRANSMISSION AND THE COMPUTER. (THIS WAS CAUSING THE THE STABILITY TRAC TO KICK ON AND SOMETIMES SHUT THE CAR OFF WHILE DRIVING OR SITTING STILL TURNING) THEY ALSO DISCOVERED THAT THE ENTIRE REAR DIFFERENTIAL HAD TO BE REPLACE. THIS IS A 2013 CTS COUPE 69000 MILES WHEN PURCHASED. I CONTACTED GM CORPORATE OFFICE FOR ASSISTANCE. (P0101 ,P0100, U0101, LOST OF COMMUNICATION TO TCM.

• 10/07/2014· STEERING

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE CONTACT INDICATED THAT DURING THE INCIDENT THE SERVICE POWER STEERING SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE WIRING FOR THE STEERING COLUMN WAS DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,500.

• 10/05/2017· SUSPENSION

  I'VE NOTICED MY VEHICLE ALWAYS BEING OUT OF BALANCE, SO NATURALLY I FIRST ALIGNED AND BALANCED THE TIRES AT A REPUTABLE SHOP. THE FIRST DAY IT DROVE LIKE A DREAM, BUT AFTER THAT THE VIBRATION CAME BACK. EVER SINCE THEN IVE BOUGHT NEW TIRES, BRAKES, BALANCED THE WHEELS 4 TIMES WITHIN A YEAR AND ONCE AT THE DEALERSHIP(ED MORSE CADILLAC SAWGRASS) WHICH WAS A ROAD FORCE BALANCE AND NOONE SEEMS TO KNOW THE PROBLEM. MY VEHICLE HAS 45K MILES ON IT AND THE SUSPENSION INCLUDING THE RIMS ARE OEM. ITS FRUSTRATING TO DRIVE A VEHICLE THAT COSTS $75000 TO DRIVE HORRIBLY. THIS CONCERNS ME WITH THE INTEGRITY OF THE VEHICLE. THIS POSES A DANGER IF ITS A PROBLEM THAT MAY ESCALATE TO SOMETHING ELSE THAT NOONE KNOWS INCLUDING THE "GREAT" MECHANICS AT THE DEALERSHIP.

• 09/30/2014· ELECTRICAL SYSTEM

  RECALL CAMPAIGN NUMBER 14V394. REPLACEMENT KEY RINGS SENT TO "FIX" PROBLEM. THIS DOES NOT SOLVE THE PROBLEM. IT MAKES ME AWARE OF THE ISSUE, BUT DOES NOT PREVENT ANY FUTURE OWNERS FROM ATTACHING EXTRA WEIGHT TO KEY RING. HOW WILL THIS PREVENT FUTURE OWNERS FROM RISK OF ACCIDENT ? THIS IS A LAME REPAIR. *TR

• 09/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND THE CONTACT WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V394000 (ELECTRICAL SYSTEM). HOWEVER THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

• 09/21/2014· ELECTRICAL SYSTEM

  I RECEIVED A SET OF FROM TINY KEYRINGS ( GM## 23271934) TO PLACE ON MY RKE TRANSMITTER TO SATISFY RECALL 14V394. INSTEAD OF REPLACING THE PERHAPS DEFECTIVE IGNITION SWITCH THEY SENT ME ABOUT A DIME'S WORTH OF CHEAP KEY RINGS THAT WILL KEEP ME FROM HAVING MY HOUSE KEY AND OTHER KEYS NORMALLY CARRIED ON THE KEY RING. I WOULD HAVE TO CARRY TWO KEY RINGS, ONE FOR THE CAR AND ONE FOR THE REST OF MY KEYS. I FIND THIS UNACCEPTABLE. IF THE IGNITION SWITCH IS DEFECTIVE AND DANGEROUS IT SHOULD BE REPLACED. *TR

• 09/19/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM), BUT BELIEVED THAT THE RECALL REMEDY WAS INSUFFICIENT. THE CONTACT STATED THAT THE TWO REPLACEMENT KEYS THAT THE MANUFACTURER SENT DANGLED ON HIS KNEE AND THE SEAT ADJUSTMENT WAS UNCOMFORTABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 09/18/2014· ELECTRICAL SYSTEM

  I RECEIVED A RECALL NOTICE ON MY CADILLAC CTS 2013 REGARDING A DEFECTIVE IGNITION SYSTEM, GM'S REMEDY FOR THIS POTENTIALLY DEADLY DEFECT IS TWO SMALL RINGS TO ADD TO THE KEY RING. THEY STATE THE PROBLEM IS THE KEY RING CARRYING EXTRA WEIGHT MAY UNINTENTIONALLY MOVE THE KEY FROM THE ON POSITION WHICH COULD CAUSE THE ENGINE TO TURN OFF, DRIVER LOSING POWER, AND AIR BAGS WILL NOT DEPLOY. THE TWO SMALL RINGS THEY SENT TO PUT ON THE KEY FOB WILL NOT PREVENT THIS FROM HAPPENING. I CANNOT BELIEVE THIS IS GM'S ANSWER TO SUCH A SERIOUS DEFECT. I READ IN THE PAPER THAT THEY ARE ALLOCATING MONETARY SETTLEMENTS TO PEOPLE WHO HAVE LOST LOVED ONES BECAUSE OF THIS IGNITION FAILURE, SO WHY WOULDN'T THEY REPLACE THE IGNITIONS SO THAT THERE IS NO MORE CHANCE OF LOSS OF LIFE. WE ARE EXTREMELY SURPRISED AND DISAPPOINTED THAT GM IS NOT ACTING RESPONSIBLY ON BEHALF OF THE PEOPLE WHO BUY THEIR PRODUCT. WE HAVE ALWAYS SUPPORTED AMERICAN MADE CARS, SPECIFICALLY GM. FOR SUCH A SERIOUS PROBLEM, 2 SMALL RINGS TO ADD TO A KEY RING, THAT WILL NOT IN ANY WAY DIMINISH THE WEIGHT ON A KEY RING, IS A LAUGHABLE SOLUTION, EXCEPT THIS IS IN NO WAY A LAUGHING MATTER. IT COULD MEAN THE LOSS OF MY LIFE, OR MY LOVED ONES. HOPEFULLY, SOMEONE WITH AUTHORITY WILL STEP UP AND MAKE THIS RIGHT. CAMPAIGN ID NUMBER FOR THIS RECALL IS 14V394.

• 09/17/2014· AIR BAGS,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, HE BECAME INVOLVED IN A MULTI-VEHICLE CRASH. THE CONTACT ABRUPTLY APPLIED THE BRAKES HOWEVER, THE VEHICLE DID NOT RESPOND AND THE AIR BAG EXPLODED. THERE WAS AN UNKNOWN GRAY SUBSTANCE THAT WAS EMITTED FROM THE AIR BAG UPON DEPLOYMENT, WHICH AFFECTED THE CONTACT'S VISION AND BREATHING ABILITIES. ADDITIONALLY, THE CONTACT SUSTAINED THREE FRACTURED RIBS AND INJURIES TO THE NECK, KNEE, ANKLE AND HEAD WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS LATER TOWED TO AN AUTHORIZED DEALER BUT WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE BRAKE FAILURE. THE CONTACT HAD ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V394000 (ELECTRICAL) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WAS ABLE TO INDICATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

• 09/09/2015· STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND

• 09/07/2015· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHERCrash

  WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICLES AND PROPERTY DAMAGES FROM NEIGHBOR VEHICLE PUSH BY CTS INTO GARAGE AND STRUCTURE.

• 08/26/2017· ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER

  BOTH THE HEATED SEAT OPTION AND SEAT/MIRROR MEMORY SETTINGS STOPPED WORKING SUDDENLY.

• 08/16/2016· ELECTRICAL SYSTEM,AIR BAGS

  AIR BAG LIGHT HAS CAME ON. WHILE VEHICLE WAS IN MOTION DRIVING ON THE HIGHWAY THE PASSENGER REAR WINDOW CAME DOWN ON IT'S OWN AND WOULD NOT ROLL BACK UP. MY CAR ONLY HAVE 60,000 MILES.

• 08/15/2014· ELECTRICAL SYSTEM

  MY 2013 CADILLAC CTS WAS RECALLED FOR UNINTENDED ROTATION OF THE IGNITION SWITCH. ALL THAT THE RECALL REQUIRED WAS TO ADD A SECOND SMALL RING TO THE KEY AND GIVE ME A PAPER TELLING ME NOT TO ATTACH ANY THING TO THE KEY INCLUDING THE KEY FOB. HOWEVER, THE DEALER ATTACHED THE KEY FOB TO THE KEY. THEY JUST PLACE THE PAPER ON MY DASH SO I DIDN'T READ IT TILL I WAS AT HOME. I CALLED THE DEALER SERVICE DEPARTMENT AND THEY SAID I SHOULD REMOVE THE FOB. IS IT ACCEPTABLE THE LEAVE A DEFECTIVE PART IN A CAR AND JUST TELL YOU NOT TO ADD ANYTHING TO THE KEY RING TO TRY TO PREVENT THE PROBLEM FROM OCCURRING? *TR

• 08/12/2014· ELECTRICAL SYSTEM

  NOT AN ACTUAL INCIDENT WITH THE VEHICLE. WRITING TO ADVISE OF INCONSISTENT INFORMATION CONCERNING RECALL FOR IGNITION. USUALLY GET A MONTHLY DIAGNOSTICS REPORT FROM ONSTAR AROUND THE 7TH-12TH OF EACH MONTH. JULY'S REPORT MADE NO MENTION OF RECALL. WHEN I WHEN ON TO ONSTAR.COM TO RENEW MINUTES IT SAID CAR IS RECALLED. CALLED ONSTAR, WAS TRANSFERRED TO CADILLAC CUSTOMER ASSISTANCE (CCA), AND WAS TOLD RECALL WAS ISSUED AFTER REPORT.. HOWEVER CCA SAID THAT RECALL NUMBER ON ONSTAR WEBSITE WAS WRONG. THAT NUMBER WAS ASSOCIATED WITH A SILVERADO. BUT, WHILE ON THE LENGTHY HOLD, FOUND ON THE OWNERS WEBSITE (AT CADILLAC.COM) 2 RECALL NUMBERS THAT ARE ASSOCIATED WITH MY CAR (N140172 ISSUED JUL 21, AND N140497 ISSUED AUG 4), THAT ARE STILL ON THE WEBSITE. RECEIVED MY AUG DIAGNOSTICS REPORT, AND NO MENTION OF A RECALL. CALLED ONSTAR TO ASK WHY NO MENTION OF RECALL, AND THE ADVISOR SAID THE DIAGNOSTICS REPORT IS THE "MOST UP TO DATE INFORMATION, AND MY VEHICLE IS SAFE TO OPERATE", AND NOT TO WORRY ABOUT PUTTING MY OTHER KEYS AND THE FOB BACK ONTO THE KEY RING. *TR

• 08/10/2017· SERVICE BRAKES

  I HAVE ATTACHED A PDF OR MY EXPERIENCE AND SAFETY ISSUES WITH 2013 CADILLAC CTS AWD. 1900 CHARACTERS WASN'T ENOUGH TO EXPLAIN THE ISSUE

• 08/01/2017· AIR BAGS

  OVER 1 YEAR AGO (JULY 2016) I WAS NOTIFIED OF A SAFETY RECALL OF AIRBAG INFLATORS CAN DEGRADE IN HOT HUMID AREAS. I LIVE IN TEXAS WHERE IT'S CURRENTLY OVER 105 DEGREES. THE NOTIFICATION STATES I WILL BE NOTIFIED WHEN PARTS ARE AVAILABLE. NOW I SEE A YEAR LATER THERE IS NO REMEDY FOR THIS PROBLEM.

• 07/21/2014· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT WAS CONCERNED OF THE VEHICLE BEING UNABLE TO CHANGE GEARS AND THE POTENTIAL OF THE VEHICLE STALLING INTERMITTENTLY. THE MANUFACTURER WAS UNABLE TO CONFIRM IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM: IGNITION). THE DEALER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 07/16/2020· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED WHILE THE ENGINE WAS IDLING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ECM WIRING WAS DEFECTIVE. THE WIRING WAS REPLACED ALONG WITH THE CAMSHAFT SENSOR AND ECM. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 37,000.

• 07/08/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE VEHICLE WAS RESTARTED MULTIPLE TIMES AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSED THE FAILURE. THE TECHNICIAN ADVISED THE CONTACT TO ONLY HAVE THE KEY AND FOB ON THE KEY RING. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

• 07/06/2016· STEERING

  WITHIN ONE WEEK OF PURCHASE WE NOTICED THAT THE CAR IS PULLING TO THE LEFT CAUSING A NEW DRIVER TO OVER CORRECT AND DRIFT INTO THE RIGHT LANE. THIS IS EXTREMELY DANGEROUS. DEALER IS REPLACING STEERING COLUMN. 27000 MILES

• 06/28/2019· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. WHILE DRIVING, THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM. UPON INSPECTION, IT WAS DISCOVERED THAT WATER WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY. THE VEHICLE WAS TAKEN TO FALKNER CADILLAC (447 E. ST RD, TREVOSE, PA) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED TO PREVENT THE WATER FROM LEAKING INSIDE THE ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 30,000.

• 06/23/2016· UNKNOWN OR OTHER

  AS I WAS DRIVING ON A HIGHWAY, MY SUNROOF BLEW COMPLETELY OFF OF MY VEHICLE, HIT AND DAMAGED THE FRONT OF ANOTHER VEHICLE (A SUV) AND FROM THE IMPACT OF THAT HIT, IT WAS STRUCK A MOTORCYCLIST.

• 06/20/2017· POWER TRAIN

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE SHIFTED INTO REVERSE AND HAD DIFFICULTY STOPPING. THE VEHICLE WAS TAKEN TO CAPITOL CADILLAC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE DUE TO A LEAK AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE REMEDY WOULD BE AT HIS EXPENSE. THE CONTACT STATED THAT HE WAS NEVER NOTIFIED BY THE DEALER OF ANY TRANSMISSION ISSUES, EVEN THOUGH THE MANUAL STATED THAT THEY WERE SUPPOSED TO CHECK. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

• 06/05/2020· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, HE WAS INFORMED THAT THE DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND CONFIRMED THAT THE HEADLIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC, INC. (303 W ROOSEVELT RD, LOMBARD, IL 60148) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAL ON THE HEADLIGHTS WERE IMPROPERLY INSTALLED AND THAT THERE WAS A COST TO REPAIR THE HEADLIGHTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000.

• 06/03/2019· AIR BAGS,SEATS

  TAKATA, SERVICE AIR BAG IS ON ACROSS STEREO CONSOLE & LIGHT ON DASH. IT CAME ON WITHIN LAST 4 WEEKS WHILE DRIVING & AFTER A BUMP IN ROAD. WON'T GO OFF. DEEPLY CONCERNED. ALSO DRIVER POWER SEAT MODULE DOESN'T WORK TO RAISE NOT GREAT FOR SOMEONE SHORT.

• 06/02/2017· ENGINE

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT NOTIFIED THE DEALER (VERA CADILLAC IN PEMBROKE PINES, FL 33025 (954) 871-2630), BUT WAS INFORMED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,500.

• 05/20/2018· EXTERIOR LIGHTING

  WAS STOPPED BY THE POLICE BECAUSE MY LICENSE PLATE LIGHTS AND 3RD BRAKE LIGHT WEREN'T WORKING. I CHECKED ONLINE CADILLAC FORUMS AND DISCOVERED A COMMON PROBLEM WITH THE WIRING HARNESS BREAKING WHERE IT BENDS NEXT TO THE PASSENGER TRUNK HINGE. WHEN I CHECKED MY WIRE HARNESS I DISCOVERED 3 BROKEN WIRES AND 2 PARTIALLY BROKEN WIRES.

• 05/19/2014· POWER TRAIN,SERVICE BRAKES,ENGINE

  ON 8/9/13 DURING A LANE CHANGE ON THE HIGHWAY UNDER ACCELERATION THE CAR DOWNSHIFTED AND THE RPM WENT HIGH AND THE CAR HAD NO POWER AND SEEMED TO JUST COAST. I LET OFF THE GAS TO LET THE ENGINE RPMS COME BACK DOWN AND I CHECKED THE AUTOMATIC SHIFTER TO MAKE SURE IT WAS STILL IN DRIVE (AND IT WAS). WHEN THE ENGINE RPMS CAME DOWN THE POWER ALSO CAME BACK TO THE WHEELS. I HAVE EXPERIENCED A RANDOM SHUDDER IN THE CAR UNDER LIGHT THROTTLE WHEN THE AUTOMATIC TRANSMISSION IS SHIFTING (SUCH AS IN TRAFFIC) BOTH PRIOR TO AND AFTER THIS EVENT. THE DEALER COULD NOT DUPLICATE THE PROBLEM DURING A TEST DRIVE. ON 5/3/14 I WAS BACKING UP IN A DRIVEWAY UPON STARTING THE CAR AND THERE WERE NO POWER BRAKES. I PRESSED THE BRAKE PEDAL TO THE FLOOR AND DID MANAGE TO STOP THE CAR. ONCE I LIFTED OFF OF THE BRAKE PEDAL THE POWER BRAKES SEEMED TO WORK. THIS IS ANOTHER RANDOMLY OCCURRING PROBLEM WITH THIS CAR. UPON DRIVING THE CAR IMMEDIATELY UPON STARTUP THE POWER BRAKES DO NOT SEEM TO WORK FOR 30 SECONDS TO A MINUTE. I HAVE HAD THIS PROBLEM RANDOMLY BEFORE THIS DATE (I NOTICED IT BEFORE LAST WINTER) BUT IT SEEMS TO BE GETTING WORSE. HOPEFULLY THE DEALER CAN DUPLICATE THIS PROBLEM. ON 5/6/14 I WAS DRIVING ON A SIDE STREET AND LOST ALL ENGINE POWER, POWER STEERING AND POWER BRAKES. THE DEALER TOLD ME THE ENGINE SEIZED UP. THE CAR HAD APPROX. 14,400 MILES ON IT AT THE TIME OF THE 5/6/14 INCIDENT. THE CAR IS AT THE DEALERSHIP NOW FOR REPAIR. *TR UPDATED 12/8/2014*JS

• 05/17/2020· AIR BAGS

  SERVICE AIR BAG LIGHT ON

• 05/17/2013· STEERING

  TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING EMITTED AN ABNORMAL CLICKING SOUND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE. *TR

• 05/06/2019· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

  EVAPORATING SYSTEM AND LIGHTS AND ELECTRICAL

• 05/03/2021· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2013 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE CONTACT CRASHED INTO A DEER WHICH CAUSED AN AIR BAG DEPLOYMENT MESSAGE; THE AIR BAGS WERE NOT DEPLOYED. THE CONTACT STATED ONLY AN ODD SMELLING POWDER EMITTED FROM THE AIR BAG LOCATION. THE CONTACT SUSTAINED BRUISING IN TORSO, AND SWELLING IN EYES DUE TO POWDER; MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LOCAL TOW LOT WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.

• 04/23/2018· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESCrash

  BRAKES ON MY CTS 2013 CADILLAC , ON MARCH 29, I MADE A TURN TO PARK MY CAR FROM THE RIGHT SIDE OF THE STREET MAMARONECK AVENUE IN WHITE PLAINS TO THE LEFT THERE WERE NO PARKING SPACES ON THE RIGHT . AS I TURN THE STEERING WHEEL THE CAR WENT OUT OF CONTROL THE CAR SPEED UP AND HIT THE CURB, KNOCKING OVER TWO PARKING METERS AND HURTING MY FINGER ON MY RIGHT HAND AND LATER MY LEFT LEG. I HAD JUST TAKEN MY CAR TO PEPE CADILLAC IN WHITE PLAINS ,N. Y. TO GET MY BRAKES REPAIRED. MY CAR WAS TOWED TO BRENNENAN TOWING SERVICE IN ELMSFORD. THEY CLAIM IT WAS REPAIRED!!!!SINCE THEN WHICH WAS LAST SUMMER MY CAR HAS BEEN IN AND OUT OF THE REPAIR SHOP AS MANY AS 9 OR 10 TIMES WITH THE BRAKE LIGHT COMING ON AND OTHER LIGHT SUCH AS THE TRACTION , THE ABS, THE LOCK ON PASSENGER DID NOT WORK UNTIL I ASK THEM TO REPAIR IT! I AM AFRAID TO DRIVE MY CAR. WHEN I TAKE IT TO MT. KISCO CADILLAC THEY FIX A DIFFERENT THING, BUT ANOTHER SITUATION OCCURS. I AM SO UPSET AND SAD ABOUT THIS SITUATION N, BECAUSE I AM A RETIRED COUNSELOR ON A FIXED INCOME AND I PAID FOR MY CAR IN FULL AND I HAVE NOT BEEN ABLE TO USE IT... PLEASE HELP ME OR LET ME KNOW WHAT I CAN DO ABOUT THIS SITUATION.

• 04/22/2024· POWER TRAIN

  The contact owns a 2013 Cadillac CTS. The contact stated that the transmission fluid was leaking, and the vehicle stalled while driving at various speeds. The vehicle was taken to a local dealer where it was diagnosed and determined that the transmission fluid was significantly low. The transmission was topped off. The contact stated that the vehicle was driven to the residence; however, on arrival the transmission fluid level was abnormally low. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.