2012 Toyota Highlander HV

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2020· ENGINE

  WELL BEFORE MY OIL CHANGES ARE DUE, MY VEHICLE NEEDS MORE OIL. THERE ARE NO APPARENT EXTERIOR LEAKS BUT THE OIL HAS TO BE LEAKING SOMEWHERE OR BURNING AWAY THROUGH THE EXHAUST.

• 12/30/2018· STEERING

  HAVE NOISE IN STEERING SHAFT AT LOW SPEED WHEN TURNING AND BACKING UP AND PULLING FORWARD . TOYOTA DEALER CHECKED AT 50,000 MILE WHILE STILL UNDER WARRANTY AND SAID THEY COULD NOT DUPLICATE NOISE . WHEN HAVING OIL CHANGE AT 62000 MILES MENTIONED IT AGAIN TO SERVICE MAN AND WAS TOLD IT PROBABLY IS THE STEERING INTERMEDIATE SHAFT THEY ALWAYS GO BAD IN THAT YEAR AND TOYOTA WILL NOT REPLACE UNLESS I PAY FOR IT. HAVE BEEN IN TOUCH WITH TOYOTA DIRECTLY AND THEY HAD THE DEALER CALKL ME TWICE TO SET UP APPOINTMENT TO LOOK AT THE CAR. WHEN I WAS TOLD THAT I WOULD HAVE TO PAY A DIAGNOSTIC FEE TO SEE WHAT IS WRONG AND WOULD HAVE TO PAY FOR ANY REPAIRS ,I DECLINED ,WAS TOLD THEN THEY WERE GOING TO GET BACK TO TOYOTA FACTORY REPRESENTATIVE , THIS WAS THE WEEK OF 12/10 2018

• 12/26/2018· STEERING

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING STEERING FAILURE. FREEDOM TOYOTA OF HARRISBURG (6060 ALLENTOWN BLVD, HARRISBURG, PA 17112, (717) 545-4726) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING 20 MPH, THE INTERMEDIATE SHAFT SEPARATED FROM THE STEERING COLUMN. THE VEHICLE WAS PULLED OVER AND TOWED BACK TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER HAD BEEN CONTACTED. THE FAILURE MILEAGE WAS 62,000. *DT*JB

• 12/25/2018· VEHICLE SPEED CONTROLCrash

  WHILE ENTERING A PARKING SPOT WITH FOOT FIRMLY ON THE BRAKE THE VEHICLE EXPERIENCED SUDDEN AND UNANTICIPATED ACCELERATION RESULTING IN THE CAR CRASHING INTO A CONCRETE WALL AND BEING TOTALED. WITNESS CORROBORATED THE SOUND OF A THE ENGINE AT HIGH RPM IMMEDIATELY BEFORE THE CRASH.

• 12/24/2014· VISIBILITY

  2012 TOYOTA HIGHLANDER. CONSUMER STATED THE SUNROOF SHATTERED WHILE DRIVING.

• 12/22/2014· VISIBILITY/WIPER

  THE VISOR ON THE DRIVER'S SIDE NO LONGER STAYS UP, SO IT EITHER HAS TO BE PUSHED TO THE SIDE THUS BLOCKING THE SIDE VIEW, OR LEFT AS IS BLOCKS THE AHEAD VIEW, OR MUST BE HELD WITH ONE ARM WHILE DRIVING ONE-ARMED (NOT IDEAL DRIVING CONDITIONS). MY GARAGE IS ORDERING A NEW VISOR BUT WAS TOLD THESE VISORS ARE ON BACKORDER - THERE ARE 1000 ALREADY ON BACKORDER! SEEMS THERE IS A MAJOR PROBLEM HERE. *TR

• 12/21/2018· STEERING

  MAKING POPPING NOISE IN STEERING WHEEL WHEN TURNING. TOOK TO DEALERSHIP WHERE I HAVE IT SERVICED AND THEY INFORMED ME IT WAS THE STEERING SHAFT ASSEMBLY. WHICH COST $273 DOLLARS BEFORE LABOR. MY UNDERSTANDING IS THAT THEY HAVE HAD PROBLEMS WITH THE 2008 TO 2013 MODELS. IN MY OPINION THIS IS A SAFETY ISSUE AND SHOULD BE COVERED BY TOYOTA.

• 12/19/2018· STEERING

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS BACKING THE VEHICLE OUT OF THE DRIVEWAY, A POPPING NOISE WAS HEARD FROM THE STEERING COLUMN. THE NOISE OCCURRED FOR AT LEAST SIX MONTHS AND WAS BECOMING MORE FREQUENT. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER (MCGEORGE TOYOTA, 9319 W BROAD STREET, HENRICO, VA 23294) TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,987. *TT CONSUMER STATED NOISE WAS DIAGNOSED AS INTERMEDIATE STEERING SHAFT. VEHICLE WAS REPAIRED.*JB

• 12/18/2012· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE,VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 3,300. UPDATED 1/29/13 *CN

• 12/17/2018· ENGINEFire

  I WAS DRIVING ON A HIGHWAY I HEARD A NOISE AND SMOKE STARTED COMING FROM UNDER THE HOOD I PULLED OVER AND LOOKED UNDER THE HOOD AND SAW SMOKR A TOW TRUCK DRIVER WHO HAPPENED TO BE PASSING BY PULLED OVER AND SURE FIRE UNDER THE HOOD HE PUT THE FIRE OUT WITH A FIRE EXTINGUISHER I CALLED NINE-ONE-ONE FOUR FIRE TRUCKS TO MAKE SURE THE FIRE WAS COMPLETELY EXTINGUISHED MY MECHANIC SAYS A ROD POPPED AND PUNCTURED THE OIL TANK WHICH CAUSED ALL THE OIL TO LEAK OUT ONTO THE SIDE OF THE HIGHWAY THE FIREMEN ACTUALLY SPREAD SAND OVER IT MY INSURANCE COMPANY HE'S REFUSING TO REPAIR THE CAR BECAUSE THEY SAY THERE WAS A MAINTENANCE ISSUE BECAUSE THERE WAS NO OIL IN THE CAR WHEN THEY LOOKED AT IT THERE WAS NO OIL IN THE CAR BECAUSE IT ALL LEAKED OUT ON THE SIDE OF THE ROAD I HAD JUST PUT OIL IN THE CAR THE PREVIOUS DAY THIS HAPPENED ON NOVEMBER 26TH 20186

• 12/16/2014· STRUCTURE

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HATCHBACK SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HATCH LIFT NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART DO TO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,700.

• 12/15/2014· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

• 12/12/2021· UNKNOWN OR OTHER,SERVICE BRAKES

  I have had at least 6 occasions that in shifting from reverse and backing up that the bakes did not work, fortunately I was going slow and stopped with emergency brake. I have it also after backing safely, then shifting into drive that the brakes went to the floor and wouldn’t stop the vehicle again, between the emergency brake and park I avoided disaster. Our car has only 27000 miles and we are very concerned that something bad could easily happen. The multiple occurrences have taken place in the last 1 - 2 years most recent today 12/12/2021.

• 12/10/2022· ELECTRICAL SYSTEM,SERVICE BRAKES

  This is the second Highlander Hybrid I've owned that has had the brake actuator and booster assembly fail affecting the functionality of the car's braking system. Replacing these two parts has an absurd price of over 3k at the dealership and other independent hybrid repair shops. My car only has 70k miles on it and I've read this issue applies to almost all other Toyota Hybrids. If most hybrid's brakes will fail eventually, putting at risk owners, why is there not a recall to fix this "not a matter of if, but when" possible life threatening issue?

• 12/06/2018· STRUCTURE

  VEHICLE POWER UNLOCKING MECHANISM IS UNRELIABLE, AND SHOWS SIGNIFICANT DEFECT IN THE UNLOCKING CAPABILITIES OF ALL BUT THE DRIVERS DOOR. AFTER SEVERAL LOCK ACTUATOR REPLACEMENTS, THE VEHICLE STILL EXHIBITS IMPROPER OPERATION. DEALERSHIP AGREES THAT THERE IS A COMMON COMPLAINT WITH THIS VEHICLE, AND IT'S LOCK OPERATION. BIGGEST ISSUE I SEE IS HAVING TO LEAVE MY CHILDREN UNATTENDED TO ENTER THE VEHICLE TO MANUALLY UNLOCK DOORS. I HAVE RESEARCHED THIS EXTENSIVELY, AND FOUND SIMILAR COMPLAINTS ONLINE, IN MANY FORUMS ETC - TOYOTA REFUSES TO ACKNOWLEDGE THAT THERE IS AN ISSUE WITH THE LOCK MECHANISMS. THIS HAS BEEN AN ONGOING ISSUE FOR OVER 2 YEARS NOW, AND SHOULD BE EXAMINED FOR THE SAFETY IMPACT AT A GREATER SCALE.

• 12/03/2019· STEERING

  NOTICED A SUBTLE KNOCKING SOUND ON THE STEERING WHEEL ONE YEAR AGO. TODAY IT BECAME MORE PRONOUNCED ,LOUDER , AS I TURN THE WHEEL EITHER LEFT OR RIGHT. I WANTED TO KNOW IF THERE IS A RECALL ON THIS PROBLEM. AND IS IT SAFE TO DRIVE MY HIGHLANDER ?

• 12/03/2019· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE FRONT DRIVER WINDOW WAS MAKING A CLICKING NOISE AS IF IT WERE COMING OFF THE TRACK. EVENTUALLY, THE ARM MOTOR STOPPED ALL TOGETHER AND I HAD TO REPLACE THE ARM. NOW THE FRONT PASSENGER WINDOW IS MAKING THE SAME NOISE AND I'M AFRAID TO OPEN IT. THE LEATHER INTERIOR IS CRACKING BADLY ON ALL SEATS. I RARELY HAVE PASSENGERS AND CONDITION THE LEATHER. I'VE HAD TO USE AN ADHESIVE TO PREVENT ADDITIONAL CRACKING

• 12/02/2016· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, CONTROL OF THE VEHICLE WAS LOST DUE TO THE ROAD BEING WET. THE VEHCILE BEGAN TO SPIN HITTING ANOTHER VEHICLE CAUSING THE VEHICLE TO LAND OFF THE ROAD INTO A DITCH. THE VEHICLE RECEIVED DAMAGE TO THE FRONT-END AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED AND TOTALED. A POLICE REPORT WAS FILED. THE CONTACT STATED THE DRIVER RECEIVED NECK INJURIES AND BOTH PASSENGERS THAT WERE SEATED IN THE REAR RECEIVED INJURIES TO THE HEAD AND RIGHT SIDE OF THE ABDOMIN. NO MEDICAL ATTENTION WAS NEEDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

• 12/01/2023· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  2012 TOYOTA HIGHLANDER was locked & battery was dead. Could not unlock using either the key fob or the mechanical key in the fob. Was told even the mechanical key requires battery power.

• 12/01/2018· STRUCTURE

  SUNROOF LEAKING UNDERCARRIAGE RUST

• 11/29/2019· ELECTRICAL SYSTEM

  DRIVING IN A MAJOR CITY, WITH MY WIFE AND TWO SMALL BOYS IN THE BACK SEAT, CAME UP ON A STOP (POLICE CLOSED THE ROAD AND TRAFFIC WAS STOPPED. WE WAIT 10 MINUTES BEFORE I PLACE THE CAR INTO PARK AND DOORS UNLOCKED. ONCE TRAFFIC STARTED MOVING ONLY, WE HEARD LOCK THE LOCKS ENGAGE BUT THEY ACTUALLY DID NOT ENGAGE THUS LEAVING ALL DOORS UNLOCKED. AS TRAFFIC STARTED MOVING A HOMELESS MAN OPENED MY DOOR AND ASSAULTED ME BECAUSE MY DOORS WERE NOT LOCKED. I PUSHED BACK AND PULLED MY DOOR CLOSED AND MANUALLY SWITCHED THE LOCK TO ENGAGE. THEN I DID THE SAME TO MY BACK DOORS WHERE MY KIDS WERE. ONCE WE GOT HOME AND PUT THE CAR INTO PARK, THE DOORS DID NOT UNLOCK. I PULLED ON THE HANDLE, PUSHED THE LOCK OUT AND THE LOCK WOULD NOT DISENGAGE. IF THERE HAD BEEN AND EMERGENCY AND I HAD TO FLEE THE CAR I WOULD BE UNSUCCESSFUL AND WOULD BE INJURED.

• 11/20/2018· SERVICE BRAKES

  BRAKE BOOSTER PUMP/ABS ACTUATOR C1391/C1256 WERE CODES GIVEN IN ATTACHED REPORT FROM TOYOTA. THIS IS APPARENTLY BEEN A PROBLEM WITH OTHER MODELS OF TOYOTAS AND ARE COVERED UNDER A WARRANTY ENHANCEMENT, HOWEVER THE 2012 IS NOT COVERED. NOTHING SEEMS WRONG WITH THE CAR AND THEY CANNOT REALLY TELL ME WHAT EXACTLY IS WRONG OR IF IT IS A BAD SENSOR, HOWEVER THEY WANT $4,200 TO REPLACE THE WHOLE UNIT. SEEMS LIKE THIS IS A KNOWN ISSUE THAT THEY HAVE NOT BEEN ABLE TO FIX FROM PREVIOUS MODELS AND WOULD LIKE IT COVERED DUE TO POTENTIAL SAFETY RISK.

• 11/20/2017· STRUCTURE,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE FRONT PASSENGER AUTOMATIC DOOR ACTUATOR FAILED TO UNLOCK THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE OF THE FOUR DOORS. THE DRIVER AND PASSENGER REAR DOOR LOCK ACTUATORS WERE REPLACED. THE CONTACT WAS IN THE PROCESS OF REPLACING THE FRONT PASSENGER DOOR LOCK ACTUATOR. COLONIAL TOYOTA (2600 W PIKE RD, INDIANA, PA 15701, (724) 349-9100) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

• 11/19/2019· STEERING

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHEN THE CONTACT ATTEMPTED TO TURN THE VEHICLE TO THE LEFT OR RIGHT, THE STEERING WHEEL SEIZED. IN ORDER TO RELEASE THE STEERING WHEEL, THE CONTACT HAD TO RETRACT THE STEERING WHEEL QUICKLY TO THE POINT THAT IT WOULD SEIZE. THE CONTACT TOOK THE VEHICLE TO WEST COAST TOYOTA (LOCATED AT 3399 W. WILLOW ST, LONG BEACH, CA 90806) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNKNOWN.

• 11/15/2018· ENGINE

  THE "MAINTENANCE REQUIRED " LIGHT CAME ON AND I STARTED NOTICING A STRANGE NOISE AS I STARTED THE CAR EVERY MORNING AND AGAIN AS I ACCELERATED. I CALLED AND MADE AN APPOINTMENT WITH THE DEALER I PURCHASED THE VEHICLE. THE SERVICE ATTENDANT REPORTED TO ME THAT THE OIL LEVEL WAS BARELY VISIBLE ON THE DIP STICK. THE DEALER SHIP CONDUCTED AN "OIL PRESSURE TEST" AND DID NOT DISCOVER ANY LEAKS. SO THEY ARE CONDUCTING AN "OIL CONSUMPTION" TEST AND I AM TO RETURN TO THE DEALERSHIP AFTER 1100 MILE TO DETERMINE THE AMOUNT OF OIL CONSUMED ON MY VEHICLE.

• 11/15/2013· VISIBILITY/WIPER

  I WAS ABOUT TO START THE CAR. MY WIFE WAS IN THE PASSENGER SEAT. SHE LOWERED THE PASSENGER SIDE SUN VISOR AND THEN TRIED TO PUT IT BACK UP. WE HEARD A CLICK, AND FOUND THAT THE SUN VISOR WILL NOT GO BACK INTO THE "UP" POSITION. THIS IS A SAFETY ISSUE BECAUSE IT AFFECTS MY VISIBILITY WHEN DRIVING. *TR

• 11/11/2016· STEERING

  REPEATED POPPING NOISE FROM INTERMEDIA SHAFT. STAR TOYOTA SERVICE REPLACED THE INTERMEDIA SHAFT UNDER THE WARRANTY WITH OLD DESIGN PART#45220-48170 BACK IN OCT. 2013. THE PROBLEM RESURFACED AFTER 3 YEAR, OCT. 2016. THERE WAS A NEW DESIGN FROM TOYOTA, PART#45220-48171 IN 2013. TOYOTA REFUSED TO REPAIR THIS WITH WARRANTY. TOYOTA ISSUED T-SB-0034-13. THIS ISSUE SHOULD BE A RECALL AS THE INTERMEDIA SHAFT COULD CAUSE THE VEHICLE TO LOSS CONTROL.

• 11/11/2016· STEERING

  POPPING NOISE FROM THE INTERMEDIA SHAFT.

• 11/09/2015· ELECTRICAL SYSTEM,STRUCTURE

  REAR TAILGATE NO LONGER WORKS.STARTED NOT CLOSING OFF AND ON IN JAN. 2015. FINALLY STOPPED WORKING ALL TOGETHER IN AUGUST 2015.TOOK TO MY LOCAL DEALERSHIP TO SEE WHY IT WAS NOT WORKING THEY DIAGNOSED IT AS A BROKEN MOTOR.I WOULD BE RESPONSIBLE FOR THE COST TO FIX IT.SINCE IT IS NOW OUT OF WARRANTY. CONTACTED THE TOYOTA CORPORATION THEY WENT OVER MY COMPLAINT AND SAID THEY WOULD NOT COVER IT UNDER WARRANTY EVEN THOUGH THERE IS A TOYOTA SERVICE BULLETIN ON IT IN 2012 AND MANY CLASS ACTION LAW SUITS FILED ON IT.

• 11/07/2015· STEERING

  KLUNK SOUND AND FEELING IN STEERING WHEEL STARTED AROUND 48000 MILE AT 51000 TOLD BY DEALER THE INTERMEDIATE STEERING SHAFT NEEDED REPLACING. THIS SEEMS TO BE AND ON GOING PROBLEM WITH TOYOTA CARS

• 11/05/2022· ELECTRICAL SYSTEM,ENGINE

  When turning on the defrost button, the engine shuts off while driving.

• 11/05/2013· STRUCTURE

  AFTER DRIVING APROX 1200 MILES FROM MASSACHUSETTS TO FLORIDA NOTICED THAT THE FLOOR MATS UNDER THE DRIVERS AND PASSENGER SEATS WERE SOPPING WET. BROUGHT THE CAR BACK TO ARLINGTON TOYOTA IN JACKSONVILLE, FLORIDA ON 12/27/2012 TO HAVE THE PROBLEM LOOKED INTO. SINCE I DID NOT HAVE A "REPAIR APPOINTMENT" IT WAS NECESSARY TO RETURN ON A LATER DATE. RETURNED ON 01/23/2013 AND SUBMITTED THE CAR FOR REPAIR. I WAS TOLD THAT THE PROBABLE CAUSE WAS FOREIGN DEBRIS HAD ENTERED THE A/C SYSTEM AND CLOGGED THE DRAIN. THIS PROBLEM HAS REPEATED ITSELF THREE ADDITIONAL TIMES SINCE THE INITIAL REPAIR WITH A DIAGNOSIS OF SPIDERS BLOCKING THE DRAIN TUBE. THE WET FLOORS IN THE CAR AND THE RESULTING MOLD HAS TRIGGERED AN ALLERGIC REACTION AND CAUSED A SINUS INFECTION. THIS IS A CONTINUING PROBLEM. *TR

• 11/02/2016· SEAT BELTS

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE MALE SEAT BELT CONNECTOR FAILED TO CONNECT INTO THE FEMALE CONNECTOR. THE SEAT BELT INDICATOR WAS ILLUMINATED. THE DEALER DIAGNOSED THAT THE FEMALE SEAT BELT CONNECTOR FAILED AND NEEDED TO BE REPLACED. THE SEAT BELT CONNECTOR WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

• 10/20/2024· STRUCTURE

  Hello, to whom it may concern: My 2012 Toyota Highlander Color Pearl White vin [XXX] ) has a repaint recall before Nov 2024. I was told at the dealer that I have to contact the Toyota dealers until I get the opportunity to get it paint. I was told that I had to contact any Toyota dealer until I get a date of acceptance. Thinking that it was not fair to delegate the responsibility on myself I made a few calls until I did get an appointment to get my SUV painted. The recall period is almost over (Nov 2024) I was told and I will put a claim on Toyota Corporation for not making sure all the vehicles are completely painted. I will also put a lawyer to help me get across my claim if I am not informed from Toyota the date that they will work on my SUV with the repaint recall. Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/20/2020· UNKNOWN OR OTHER

  IN LEFT TURN LANE, ACCELERATING FROM RED LIGHT STOP, A LOUD BAND (AS FROM A ROCK), SUNROOF GLASS EXPLODED INTO THOUSANDS OF PIECES. NO INJURIES.

• 10/18/2020· STEERING

  CRUNCH NOISE IN THE STEERING COLUMN WHEN MAKING TURNS.

• 10/18/2019· STEERING

  MY 2012 TOYOTA HIGHLANDER STARTED MAKING POPPING NOISES WHEN TURNING RIGHT IN JUNE 2019, LESS THAN 100 THOUSAND MILES. THIS MONTH OCTOBER 2019, JUST ROLLED OVER TO 100,000 AND THE POPPING HAS GOTTEN WORSE(LOUDER) AND NOW POPS WHEN TURNING LEFT AND RIGHT. WE NEVER THOUGHT TOYOTA WOULD NEVER STAND BEHIND A CAR WITH SUCH A SAFETY ISSUE. NOTHING HAS HAPPENED YET! BUT IF SOMETHING DOES, GUARANTEED MY CHILDREN WILL NOT STOP UNTIL SOMETHING HAS APPROPRIATELY BEEN DONE..

• 10/18/2013· STRUCTURE

  OVER THE COURSE OF A FEW WEEKS WE NOTICED A SIGNIFICANT SMELL IN OUR CAR. WE HAVE RUBBER FLOORMATS, SO DID NOT NOTICE THAT THERE WAS A DRAINAGE PROBLEM IN OUR A/C CONDENSER. THE BLOCKAGE CAUSED DRAINAGE TO BACK UP INTO THE BODY OF OUR VEHICLE AND MOLD STARTED TO GROW ALL OVER THE INSIDE OF THE VEHICLE ON THE CARPET UNDERNEATH THE RUBBER FLOORMATS. WE LATER LEARNED THAT THE BLOCKAGE WAS CAUSED BY A SPIDER WEB IN THE A/C CONDENSER DRAINAGE TUBE. I TOOK THE CAR TO THE DEALER AND THEY CALLED TOYOTA AND LEARNED IT WOULD NOT BE COVERED UNDER MY EXTENDED TOYOTA CARE WARRANTY AND ANY COSTS WOULD HAVE TO BE PAID OUT OF POCKET. I JUST LEARNED THAT SIMILAR MODEL YEAR TOYOTA VEHICLES, INCLUDING THE AVALON AND CAMRY, ARE UNDER RECALL DUE TO PROBLEMS THAT RESULT FROM SPIDER WEBS BLOCKING THE A/C CONDENSER DRAINAGE TUBE. THIS IS CLEARLY A DESIGN DEFECT THAT COVERS MORE THAN JUST THE AVALON AND CAMRY MODELS, BUT THE RECALL DID NOT COVER MY HIGHLANDER. WE HAVE AN INFANT SON AND THE GROWTH OF MOLD COULD HAVE SEVERELY IMPACTED HIS HEALTH AND BREATHING. *TR

• 10/16/2015· UNKNOWN OR OTHER

  LIFT GATE HANDLE LITERALLY FELL OFF AND BROKE AS WE WERE CLOSING THE DOOR USING THE POWER BUTTON ON THE REAR DOOR. SCREW JUST FELL OUT OF ITS ATTACHMENT. UNABLE TO USE POWER LIFT GATE FUNCTION. PART OF THE REAR DOOR AREA WHERE THE HINGE IS ATTACHED IS WARPED, POSSIBLY STRUCTURAL ISSUES.

• 10/08/2020· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT IN COLD WEATHER, WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, THE AUTOMATIC DOOR LOCK WAS HEARD HOWEVER, AFTER SEVERAL MOMENTS OF DRIVING, THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED AND HE HEARD THE DOOR UNLOCKING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MARINA DEL REY TOYOTA LOCATED AT 4636 LINCOLN BLVD, MARINA DEL REY, CA 90292, (310) 439-9894 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

• 10/08/2016· ELECTRICAL SYSTEM

  DOOR LOCK/UNLOCK STOPPED WORKING ABOUT 1 YEAR AGO. I WAS TOLD BY THE DEALER THAT I HAD TO COVER THE DIAGNOSTIC TEST. I GOT IT DONE TODAY AND WAS TOLD THAT THE 3 DEFECTIVE DOORS HAVE AN ISSUE AND SOME PART MUST BE CHANGED AT A TUNE OF $1700! IF THE CAR HAS AN ELECTRICAL ISSUE, THE MANUFACTURER SHOULD COVER IT, ESPECIALLY BECAUSE IT INVOLVES 3 OUT OF 4 DOORS. THERE WAS NOTHING I DID OR COULD HAVE DONE TO MESS UP THE 3 DOORS.

• 10/03/2018· STEERING

  WHEN VEHICLE IS BEING TURNED, SPECIFICALLY TO THE RIGHT, THERE IS A POPPING AND CLUNKING NOISE COMING FROM THE STEERING COLUMN. WHEN TURNING THE VEHICLE, THE STEERING WHEEL BEGAN TO ALLOW EXTRA TRAVEL PLAY WHICH ALMOST CAUSED A CRASH. THERE IS AN EXISTING TECHNICAL SERVICE BULLETIN T-SB-0034-13 WHICH OUTLINES A REPLACEMENT STEERING INTERMEDIATE SHAFT.

• 10/03/2015· POWER TRAIN

  PLACED VEHICLE IN PARK IN GARAGE AND TOOK FOOT OFF BRAKE. I OPENED THE CAR DOOR TO MAKE SURE IN WAS PARKED STRAIGHT, AND THE CAR BEGAN ROLLING BACKWARDS. THEM CAR ROLLED ABOUT A FOOT, WITH THE DOOR STRIKING A GARAGE PILLAR BEFORE I COULD APPLY THE BRAKES. DAMAGE TO THE VEHICLE WAS ONLY COSMETIC, BUT THE EVENT WAS UNNERVING AND POTENTIALLY VERY DANGEROUS.

• 10/03/2014· VISIBILITY/WIPER

  THE OVERHEAD SUNGLASSES HOLDER SUDDENLY FOLDED DOWN AND WOULD NOT SLIDE BACK INTO PLACE. THERE WAS NO FORCE USED AND IT APPEARED TO BE A MANUFACTURE DEFECT. THE HOLDER BLOCKS THE REARVIEW MIRROR AND MAKES IT VERY DIFFICULT TO SAFELY OPERATE A VEHICLE. A QUICK INTERNET SHOWS THAT THIS IS A MAJOR PROBLEM. *TR

• 10/01/2018· AIR BAGS

  THE AIR BAG WARNING LIGHT CAME ON WHILE DRIVING ON A CITY TOAD. THE DISPLAY ALSO NOTIFIED ME AND READ, PLEASE TAKE THIS TO A TOYOTA DEALER FOR SERVICE. THE HORN ON THE CAR ALSO STOPPED WORKING. THIS IS A MAJOR ISSUE NO HORN AND A DEFECTIVE AIR BAG. ARE THEY CONNECTED?

• 09/26/2019· UNKNOWN OR OTHER

  THE DOOR AJAR LIGHTS ON THE DASH AND "DINGER" COME ON AUG 4, 2019, WHEN I STARTED THE VEHICLE. I CHECKED ALL DOORS, NOTHING WAS OPEN. THIS HAS BEEN A CONTINUOUS PROBLEM EVER SINCE. THESE INDICATORS COME ON WHEN THE DOORS ARE NOT AJAR. THEY COME ON EVERY DAY, THE "DINGING" NOISE AS WELL AS THE LITTLE ICONS OF THE VARIOUS DOORS. I HAVE CHECKED THE DOORS REPEATEDLY AND THEY WERE NOT OPEN. AFTER RESEARCHING, I HAVE FOUND OUT THIS IS A TOYOTA PROBLEM WITH THIS VEHICLE. THIS PROBLEM CAN OCCUR WHEN THE VEHICLE IS IN PARK AND STATIONARY AND ALSO WHEN DRIVING THE VEHICLE. IT IS ALMOST CONSTANT.AND IS ONGOING. IT HAS BEEN HAPPENING TO MY TOYOTA HIGHLANDER FOR 7 WEEKS NOW. THERE WAS NOTHING THAT HAPPENED TO CAUSE THIS PROBLEM. ONE DAY IT JUST STARTED DOING IT. I HOPE TOYOTA CAN RESOLVE THIS ISSUE AND SEND OUT A RECALL NOTICE SO OWNERS CAN GO AND GET THE PROBLEM FIXED. THIS IS AN IMPORTANT SAFETY FEATURE WHEN HAULING ITEMS AND WITH CHILDREN. DOORS COULD ACTUALLY BE AJAR. THE LITTLE ICON LIGHTS COME ON EACH DAY AND THE "DINGING" NOISE IS BOTHERSOME. I DON'T KNOW IF THE DOORS ARE REALLY AJAR OR NOT. THANK YOU.

• 09/25/2017· STRUCTURE

  REAR LIFT GATE OPENED AS I WAS DRIVING DOWN THE HIGHWAY. DANGEROUS. NOW THE DOOR DOES NOT WORK AS IT IS SUPPOSED TO. I WAS TOLD DIRECTLY BY ANOTHER OWNER THAT THE DOOR DOES NOT ALWAYS LOCK WHEN CLOSED. WHAT ABOUT GRANDCHILDREN AND PETS. I CANNOT USE MY CAR AS INTENDED. IT IS A SAFETY CONCERN AS I HAVE NO IDEA IF OR WHEN IT WILL REPEAT.

• 09/23/2015· VISIBILITY

  2012 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD ISSUES. *SMD THE CONSUMER STATED HE NOTICED THE START OF PITTING IN THE WINDSHIELD THAT GAVE OFF A DARK LOOK. THE CONDITION BECAME WORSE, SO HE TOOK THE VEHICLE TO THE DEALER ON NOVEMBER 20, 2014. THE DEALER DID NOT SEEM INTERESTED IN THE CONSUMERS CONCERN. THE CONSUMER BELIEVED THE PITTING WAS THE RESULT OF DETERIORATION OF THE GLASS DUE TO EITHER INCLUSIONS OR CHEMICAL INTERACTION WITH NORMAL ENVIRONMENTAL CONDITIONS. *JB

• 09/20/2018· VISIBILITY/WIPER

  THE REAR WIPER QUITS WORKING. INITIALLY THE DEALERSHIP TOOK IT APART, CLEANED IT AND IT WORKED TEMPORARILY. BUT THEN THE WIPER QUIT WORKING AGAIN. THERE APPEARS TO BE A PROBLEM WITH THE MECHANISM AND/OR REAR WINDOW ALLOWING IN MOISTURE FOR THIS TO CONTINUE OCCURRING, REQUIRING THE NEED TO KEEP GOING IN AND CLEANING IT OR HAVING TO REPLACE IT AS SOME HAVE REPORTED WHICH APPEARS TO BE THE POINT I AM AT THE LAST TIME I TOOK IT IN.

• 09/04/2018· UNKNOWN OR OTHER,SERVICE BRAKES

  WHILE STOPPED ON AN INCLINE WITH BRAKE BEING PRESSED VEHICLE STARTED ROLLING BACKWARDS AND SKID LIGHT CAME ON. PUT VEHICLE IN 'PARK' AND VEHICLE STOPPED. PLACED VEHICLE IN 'DRIVE', ACCELERATED AND DROVE AWAY WITHOUT FURTHER INCIDENT. TOOK VEHICLE TO DEALERSHIP FOR INSPECTION AND WAS TOLD NO PROBLEM IDENTIFIED.