2012 RAM 2500

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2012· ENGINE

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT THE COMPUTER SYSTEM WOULD NOT WORK IN COLD WEATHER, CAUSING ALL OF THE GAUGES TO MALFUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT LOCATE OR DIAGNOSE ANY FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO INFORMED HIM TO TAKE THE VEHICLE BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,487.

• 12/29/2018· ELECTRICAL SYSTEM

  WIN MODULE. THE WIN MODULE IN MY TRUCK IS FAILING. THIS CAUSES INTERMITTENT NO START AND ALSO THE ENGINE WILL SUDDENLY STOP RUNNING WHILE IN MOTION. THIS USUALLY HAPPENS WITH A BUMP IN THE ROAD AND HAS HAPPENED WHILE PULLING OUT OF A DRIVEWAY INTO TRAFFIC. THERE ARE MANY COMPLAINTS ON THE WEB FOR THIS ISSUE.

• 12/26/2016· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS

  BEGAN HAVING ELECTRICAL PROBLEMS. THE MOST SERIOUS, WHILE DRIVING AFTER DARK, THE HEADLIGHTS WENT OUT. AIRBAG LIGHT INDICATOR GOES ON INTERMITTENTLY. RADIO GOES DEAD. REPLACED HEADLIGHT BULBS AND HAD TIPM FLASHED BUT OCCURRED AGAIN. *TR

• 12/24/2013· STEERING,POWER TRAIN

  I HAVE A 2012 RAM 2500 HEAVY DUTY AND MY LEFT FRONT AXLE SEAL STARTED LEAKING. THE DEALER FIXED IT. NOW 11 MONTH LATTER IT LEAKED AGAIN . THEY REPLACED IT AS WARRANTY. NOW ONE WEEK LATTER STARTED LEAKING AGAIN. DEALER STILL DOES NOT KNOW WHAT IS GOING ON. *TR

• 12/23/2017· POWER TRAIN

  WITH BRAKE PEDDLE DEPRESSED, WAS UNABLE TO SHIFT OUT OF PARK.

• 12/22/2015· SUSPENSIONCrash

  TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE UPPER AND LOWER BALL JOINTS HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE VEHICLE SHOOK UNCONTROLLABLY WHICH CAUSED THE CONTACT TO CRASH INTO A DITCH. THE VEHICLE WAS ABLE TO BE DRIVEN AFTER THE CRASH. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/10/16*LJ THE CONSUMER WAS INFORMED THE TORSION BAR NEEDED TO BE REPLACED. UPDATED 02/18/16.*JB

• 12/21/2017· STEERING

  TL* THE CONTACT OWNS A 2012 RAM 2500. WHILE DRIVING 20 MPH, THE TIE ROD ON THE VEHICLE FRACTURED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO GALEANA'S VAN DYKE DODGE (28400 VAN DYKE AVE, WARREN, MI 48093). THE DEALER DIAGNOSED THAT THE TOE IN WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

• 12/21/2015· STEERING,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)Crash

  STEERING WENT OUT CAUSING ME TO LOSE CONTROL AND RUN INTO SIGN . PAID $60000 FOR THIS TRUCK AND I HAVE HAD TO PUT 30K BACK INTO IT FOR REASONS I HAD NO CONTROL OF> THAN CHRYSTLER OFFERED ME 22000 FOR THE TRUCK WHICH IS 4000 BELOW WHAT IS OWED ON TRUCK BIGGEST MISTAKE I MADE WAS BUYING A DODGE VERY UNPROFESSIONAL HOW THEY ARE HANDLINFG THESE BUYBACK TRUCKS SELLING U GARBAGE IS ONE THING THAN TRYING TO TAKE ADVANTAGE ON THE BUYS BACKS ON RECALLED TRUCKS IS UNCALLED FOR

• 12/20/2022· ENGINE

  Exhaust Manifold on passenger side is leaking. It has a broken bolt due to manifold warping. This is causing exhaust to leak into the cab.

• 12/18/2015· ENGINE,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/18/2013· STEERING

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE IN REVERSE AT APPROXIMATELY 1 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE OUTER TIE ROD WAS FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE THE DEALER HAD PERFORMED MODIFICATIONS PRIOR TO THE VEHICLE BEING PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,970.

• 12/17/2018· ENGINE

  TL* THE CONTACT OWNS A 2012 RAM 2500. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON A DAILY BASIS FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *DT*JB

• 12/15/2015· ELECTRICAL SYSTEMFire

  VEHICLE WAS PARKED IN DRIVEWAY FOR 6.5HRS. WAS UNOCCUPIED AND NOT RUNNING. KEY WAS NOT IN VEHICLE. NO ACCESSORIES WERE PLUGGED IN. FLAMES SUDDENLY ERUPTED FROM UNDER HOOD DRIVER'S AREA. VEHICLE CAUGHT FIRE AND IS A TOTAL LOSS. I HEARD THE HORN SOUND PRIOR TO NOTICING THE SMOKE AND SEVERAL TIMES IN THE FIRE.

• 12/15/2015· AIR BAGS

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V459000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/14/2018· ENGINE

  TL* THE CONTACT OWNS A 2012 RAM 2500. WHILE DRIVING APPROXIMATELY 25 MPH, A RATTLING NOISE WAS HEARD FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED AND REPLACED THE WATER PUMP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 67,197.

• 12/10/2019· ELECTRICAL SYSTEM

  ON NOV 23 2019, WHILE I WAS DRIVING MY TRUCK IT SUDDENLY DIED. I PULLED OVER AND STARTED IT AGAIN. THIS HAPPENED 2 MORE TIMES THAT DAY ONCE ON THE HIGHWAY. SINCE THEN IT HAS WORKED INTERMITTENTLY WITH THE ISSUE HAPPENING WHILE IN MOTION AND ALSO WHILE STATIONARY. I DID SOME RESEARCH AND FOUND OUT THAT I'M NOT ALONE WITH THIS ISSUE. I HAVE READ SEVERAL FORUMS WITH A LOT OF OWNERS COMPLAINING ABOUT THE IGNITION MODULE, WIN. CLEARLY THIS ISN'T A COUPLE ISOLATED INCIDENTS AND NEEDS TO BE ADDRESSED BY RAM. I WOULD FIND IT HARD TO BELIEVE THAT A TOTAL LOSS OF POWER DUE TO A FAULTY WIN THAT HAS BEEN RECOGNIZED AS AN ISSUE AND MODIFIED IN NEWER VEHICLES WOULDN'T BE A SAFETY RECALL. FROM WHAT I GATHER THIS PARTICULAR WIN IS ABLE TO GET DIRTY ON THE CIRCUIT BOARD THUS CAUSING A FAILURE IN THE CONNECTION AND RAM KNEW ABOUT THE PROBLEM.

• 12/09/2013· EXTERIOR LIGHTING

  THE HEADLIGHTS ARE NOT ADEQUATE TO SEE SAFELY AT NIGHT. THE LIGHTS DO NOT SHINE FORWARD OF THE VEHICLE ENOUGH TO BE ABLE TO SEE WHAT IS AHEAD AT NIGHT, SUCH AS CURVES IN THE ROAD. ALSO, THE LIGHTS DO NOT PROJECT TO THE SIDE OF THE VEHICLE ENOUGH TO SEE WHEN MAKING A HARD TURN TO THE RIGHT OR LEFT. THEY DO NOT PROVIDE ANY LIGHT AT ALL WHEN TURNING. I SOMETIMES HAVE TO ROLL DOWN THE WINDOW AND STICK MY HEAD OUT TO SCAN FOR OBSTACLES AS BEST AS I CAN ON DIMLY LIT ROADWAYS. I CAN USE MY HIGH BEAM LIGHTS IN TRAFFIC AND NEVER GET FLASHED BY OTHER DRIVERS DUE TO MY LIGHTS BLINDING THEM. *TR

• 12/08/2014· SUSPENSION,POWER TRAIN,STRUCTUREFire

  I LEFT THE TRUCK RUNNING, I WALKED ABOUT 20 FEET AWAY WHILE DOING SOME CLEANING ON MY PROPERTY AND WHEN I TURNED AROUND I SAW WHAT LOOKED LIKE THE GROUND ON FIRE. IT LOOKED LIKE FIRE DRIPPING DOWN FROM UNDERNEATH THE TRUCK AND IN NO TIME THE TRUCK BURNED TO THE GROUND. WHAT DO I NEED TO DO AT THIS POINT? SHOULD I GET AN ATTORNEY? *TR

• 12/08/2013· STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

  I WAS DRIVING UP TO A STOP SIGN WHEN MY BRAKES GOT VERY HARD. WHEN I WENT TO TURN, IT WAS ALMOST IMPOSSIBLE. EVERY TIME I PUSH THE BRAKES THE STEERING LOCKS UP BUT WHEN I ACCELERATE I GET THE STEERING BACK. I ALMOST RAN OFF THE ROAD INTO A DITCH. *TR

• 12/02/2020· SERVICE BRAKES

  PLEASE LOOK INTO ABS MODULE AND HCU FAILURES REQUIRING REPLACEMENT. I SPOKE WITH DODGE AND THEY STATED IT IS A KNOW PROBLEM AND REQUIRES REPLACEMENT OF PARTS. THE ANTI LOCK BRAKING SYSTEM AND HYDRAULIC CONTROL UNIT HAVE BEEN FAILING ON RAM 2500 AND 3500 SINCE 2006. MY TRUCK IS A 2012 WITH JUST 35972, (NOT A DAILY DRIVEN TRUCK SO YES LOW MILES) MILES ON IT AND IS FAILING. THIS FAILURE CAUSES THE CRUISE CONTROL TO STOP FUNCTIONING. PLEASE LOOK INTO RAM FORUMS AND READ ALL THE COMPLAINTS AND LOOK AT THE VARIATIONS IN YEARS, IF THIS IS A KNOW PROBLEM THAT CAN CAUSE THE ABS TO FAIL HOW ARE THEY NOT REPAIRING THIS. THIS TRUCKNIS STILL ON THE FACTORY INSTALLED BRAKES

• 12/02/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION NODE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.

• 12/01/2016· VISIBILITY/WIPER

  THE SPRAY NOZZLES ON ALL DODGES ARE BREAKING WAY BEFORE THEY SHOULD. THE HARD PLASTIC NOZZLE BREAKS WHERE IT IS ATTACHED TO THE FLUID TUBE. THIS MAKES IT SO THE NOZZLE DOES NOT SPRAY THE WINDSHIELD TO CLEAN IT WITH THE WIPERS. MY TRUCK IS ONLY 5 YEARS OLD AND BOTH NOZZLES HAVE BEEN REPLACED. THERE ARE MANY OTHER DODGE OWNERS WITH THIS PROBLEM, MANY VIDEOS TO SEE ON YOUTUBE.

• 11/30/2015· STEERING

  THIS TRUCK HAS HAD ISSUES WITH STEERING SINCE ABOUT 10,000 MILES. I HAVE HAD THE PREVIOUS STEERING RELATED RECALL (13V529000) FIXED YET THE STEERING STILL DOESN'T FEEL RIGHT. I HAD BROUGHT TO THE DEALER MULTIPLE TIMES TO ADDRESS THE ISSUE AND EACH TIME I WAS TOLD THAT NOTHING WAS WRONG. LAST SUNDAY I TURNED ON TO A TWO LANE ROAD AND AT A CRUISING SPEED OF ABOUT 35 MPH MY STABILITY CONTROL STARTED GOING CRAZY. WITHIN A FEW SECONDS, A LOUD POP. I WAS TRYING TO FIGURE OUT WHAT WAS GOING ON WHEN I REALIZED THE CAR WAS NOT REACTING TO MY TURNING OF THE STEERING WHEEL. I WAS ON A SLIGHT RIGHT CURVE AND VEERING INTO THE ONCOMING TRAFFIC LANE WITHOUT STEERING AND I SLAMMED ON THE BRAKES JUST BEFORE HITTING A PARKED VEHICLE ON THE OPPOSITE SIDE OF THE ROAD. I AVOIDED A HEAD-ON COLLISION ONLY BY CHANCE THAT THERE WASN'T A VEHICLE COMING THE OTHER DIRECTION. WITH THE KNOWN STEERING ISSUES OF THE TRUCK I AM NERVOUS THE EXISTING RECALL DIDN'T PROPERLY FIX THE TRUCK'S STEERING PROBLEMS. I HAD THE TRUCK TOWED TO THE DEALER AND I WAS TOLD THE PROBLEM WAS NOT RELATED TO THE STEERING RECALLS. I HAD A BROKEN DRAG LINK TERMINAL AND PITTMAN ARM (NEITHER UNDER WARRANTY). MY TRUCK HAS 70,000 MILES AND HAS BEEN DRIVEN ON-ROAD ONLY AND UNDER NORMAL TO LIGHT CONDITIONS FOR ALL THE MILES. IN MY OPINION THESE CRITICAL COMPONENTS SHOULD NEVER BREAK ESPECIALLY AT ONLY 70K MILES ON A SUPPOSEDLY HEAVY DUTY TRUCK. WITH MY FAMILY IN THE CAR, THIS EVENT COULD HAVE ENDED MUCH MUCH WORSE. WE ARE THANKFUL.

• 11/24/2017· POWER TRAIN

  WHILE TRAVELING S/B ON ROUTE 17 IN NEW JERSEY AT APPROXIMATELY 55 MPH I HEARD A LOUD GRINDING NOISE COMING FROM UNDER MY TRUCK AND THEN SUDDENLY MY FRONT WHEELS OF MY TRUCK LOCKED UP AND I SKIDDED TO A COMPLETE STOP. THE TRUCK WAS UNABLE TO MOVE FORWARD OR BACK AND I HAD TO GET A TOW TO A DODGE DEALERSHIP ON ROUTE 4 IN NEW JERSEY. DODGE REPAIRED THE FRONT AXLE SAYING IT WAS A RECALL OF WHICH I DID NOT RECEIVE ANY NOTICE, ALSO SURESKY DODGE IN GOSHEN, NEW YORK ALWAYS SERVICED MY VEHICLE SINCE I PURCHASED IT NEW IN 2012, THEY NEVER NOTIFIED ME OF SUCH RECALL.

• 11/22/2017· STRUCTURE,ENGINE

  TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE LIFTERS DETACHED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE MISFIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTOR, THE SPARK PLUGS, AND COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

• 11/21/2013· EXTERIOR LIGHTING

  THE HEADLIGHTS ON THIS MODEL DODGE RAM (2500 SLT MEGA CAB) DO NOT PROVIDE ADEQUATE ILLUMINATION AT NIGHT. MY HEADLIGHTS ARE ADJUSTED PROPERLY FOR ALIGNMENT BY THE DEALER BUT THE BULBS JUST DO NOT PROVIDE ENOUGH LIGHT AHEAD OR TO THE SIDE OF THIS VEHICLE. THE DEALER CAN ONLY "CHECK THE CONNECTORS FOR PROPER INSTALLATION" UNDER WARRANTY. I HAVE NOT BEEN ABLE TO GET A RESPONSE FROM CHRYSLER. *TR

• 11/20/2017· AIR BAGS,SEAT BELTS,SERVICE BRAKESCrash

  DRIVING DOWN THE INTERSTATE AT APPROXIMATELY 70 MPH WHEN THE VEHICLES IN FRONT OF THE TRUCK SLAMMED ON BRAKES. I WAS ROUGHLY 30 FT BEHIND THE VEHICLE IN FRONT OF ME. I SLAMMED ON MY BRAKES AND THE PEDAL FELT SPONGY BEFORE GOING TO THE FLOOR. THE TIRES DID NOT LOCK UP, AND THE TRUCK SLOWED 20MPH IN ABOUT 30 FT. THE TRUCK MADE IMPACT WITH A CHEVROLET TAHOE AT 50 MPH. THE AIRBAGS FAILED TO DEPLOY AND THE SEATBELT FAILED TO LOCK, THROWING MY KNEES INTO THE DASH. THE CHEVROLET TAHOE WAS TOTALED. THE CURRENT ESTIMATE TO REPAIR THE RAM IS $5,448. THE BUMPER, DRIVER FENDER, GRILLE, AND HOOD WERE DAMAGED. UPON REMOVING THOSE ITEMS THE SHOP FOUND ALMOST EVERY BRACKET IN THE FRONT END HAD BEEN BROKEN AND THE FRAME HORNS BENT UPWARDS FROM THE COLLISION. THE IMPACT WAS HARD ENOUGH TO BREAK A RATCHET STRAP IN THE BED OF THE TRUCK, SENDING A LADDER THAT I WAS CARRYING INTO THE CAB CORNER, LEAVING A SOFTBALL SIZED DENT. WE WERE ABLE TO DRIVE AWAY FROM THE INCIDENT AND THE BRAKES WERE FUNCTIONAL ON THE TRIP TO THE BODY SHOP, HOWEVER ANY ATTEMPT TO DEPRESS THE PEDAL RAPIDLY WOULD RESULT IN A SPONGY PEDAL. MILEAGE AT THE TIME OF THE INCIDENT WAS 81,110. RAM WAS CONTACTED AND AFTER A WEEK OF BACK AND FORTH RAM AGREED TO SEND SOMEONE TO INSPECT THE VEHICLE TO DETERMINE IF THERE IS A FAULT IN THE TRUCK.

• 11/18/2016· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  WHEN OPERATING THE VEHICLE IT WILL UNEXPECTEDLY TURN OFF, WHEELS LOCK UP, STEERING LOCKS UP, ENGINE STOPS COMPLETELY NO MATTER WHAT I AM DOING. AS OF LATE THIS HAS BEEN HAPPENING MORE FREQUENTLY. AFTER RESEARCH WAS DONE, IT'S THE IGNITION SWITCH PROBLEM THAT WILL CAUSE DEATH OR SERIOUS INJURY. THIS TRUCK HAS DONE THIS ON THE INTERSTATE, HWY, AND CITY STREETS WHILE DRIVING AT VARIOUS TIMES. THIS IS OUR ONLY VEHICLE AND IS USED TO DRIVE MY 4 CHILDREN AROUND, AGES 17 TO 1YR OLD.

• 11/17/2015· STEERING,SUSPENSION

  MY VEHICLE IS PART OF THE RAM TRUCK REPURCHASE UNDER RECALL N49. FCA US SENT ME AN OFFER FOR MY TRUCK THAT I RECEIVED OCTOBER 26. I FILLED OUT THE PAPERWORK AND E-MAILED IT TO THE LISTED ADDRESS. I CALLED THE NEXT DAY, OCTOBER 27 AND FCA US VERIFIED THEY HAD RECIEVED MY DOCUMENTATION. THEY SAID A CHECK FOR THE REPURCHASE HAD BEEN REQUESTED. I WAS INFORMED THIS WOULD ONLY TAKE 2-3 DAYS TO ISSUE A CHECK. I CALLED BACK ON NOVEMBER 17 BECAUSE I HAVE NOT HEARD FROM FCA US FOR THREE WEEKS. AT THIS POINT FCA US CLAIMED THEY WERE WAITING ON MY DOCUMENTS. I TOLD THEM THEY HAD ALREADY VERIFIED RECEIPT OF SAID DOCUMENTATION ON OCTOBER 27. THE REPRESENTATIVE SAID " LET ME LOOK" AND AFTER LOOKING VERIFIED FCA US DID HAVE THE DOCUMENTATION AND STATED THEY WOULD REQUEST A CHECK FOR THE REPURCHASE. I ASKED HOW LONG UNTIL I COULD EXPECT TO HERE FROM THEM AND I WAS INFORMED THAT THEY ARE NOT GIVING TIMES. I QUESTIONED THE FACT THAT THEY TOLD ME 2-3 DAYS 3 WEEKS AGO AND WAS TOLD "THAT'S NOT TRUE, WE ARE NOT GIVING TIMES". IS FCA US GOING TO BE HELD ACCOUNTABLE? IT DOESN'T SEEM LIKE THEY HAVE ANY INTENT IN PAYING ME OR MY FAMILY FOR OUR UNSAFE VEHICLE. THIS RAM 2500 IS MY PRIMARY VEHICLE AND I CANNOT REPLACE IT UNTIL FCA US PAYS US WHAT IS OWED AND THIS BEING OUR PRIMARY VEHICLE WE HAVE NO CHOICE BUT CONTINUE TO DRIVE THIS UNSAFE VEHICLE WITH FAULTY STEERING THAT COULD BREAK AND CAUSE US TO CRASH.

• 11/17/2015· STEERING,SUSPENSION

  I HAVE A 2012 RAM 2500 WITH 20,000 MILES. WHENEVER YOU GO OVER A BUMP OR RAILROAD TRACK THE TRUCK STARTS TO WOBBLE UNCONTROLLABLY THAT YOU NEED TO COME TO A COMPLETE STOP. ON ONE OCCASION I WAS ON THE NEW YORK THRUWAY TRAVELING AT 70 AND HIT A BUMP AND COULDN'T EVEN SEE STRAIGHT IT WAS WOBBLING SO BAD. HAVE BROUGHT TO DEALER WHEN IT FIRST HAPPENED LAST YEAR AND WAS TOLD IT WAS A BAD STEERING DAMPENER WAS REPLACED AND PROBLEM STILL EXISTS. MY WIFE WILL NOT USE THE TRUCK BECAUSE IS TERRIFIED OF THE ISSUE. I HAVE OWNED MANY RAM TRUCKS AND HAVE NEVER HAD THIS PROBLEM. AN INEXPERIENCED DRIVER COULD RESULT INTO A SERIOUS ACCIDENT.

• 11/16/2015· STRUCTURE,UNKNOWN OR OTHER,ENGINE

  EXHAUST SMALL IN CAB WIN USING THE ENGINE BRAKE.

• 11/15/2017· STEERING,SERVICE BRAKES

  SPEED ABOUT 20 MPH WITH NO THROTTLE, POWER STEERING AND BRAKES STOPPED WORKING. A FEW SECONDS LATER THE STEERING AND BRAKES WORKED AGAIN. IF THE STEERING AND BRAKES DID NOT START WORKING AGAIN THIS COULD HAVE CAUSED THE VEHICLE TO CRASH INTO ANOTHER MOTORIST.THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

• 11/14/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 RAM 2500. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT HAD TO MOVE THE KEY SLOWLY IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO GRIEGER'S MOTOR SALES CHRYSLER DODGE JEEP RAM (1756 W US HWY 30, VALPARAISO, IN 46385, 219-462-4117) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNKNOWN. *DT *JB

• 11/13/2014· POWER TRAIN,STRUCTURE,ENGINEFire

  TOWING 5TH WHEEL TRAILER UPHILL IN LOW GEAR, LOST POWER,BIG BANG SMOKE FIRE.!!! *TR

• 11/10/2014· ENGINE

  WHEN DRIVING THE TRUCK I WILL OCCASIONALLY SMELL A VERY STRONG DIESEL EXHAUST ODOR FROM THE A/C VENTS IN THE CABIN OF THE TRUCK, ONLY WHEN FRESH AIR IS SELECTED (NOT RECIRCULATE). I HAVE NOTICED THIS SMELL ONLY OCCURS WHEN COMING TO A STOP, AND USUALLY CORRESPONDS WHEN THE TRUCK IS IN A REGENERATION PROCESS. THE ONLY INDICATOR I HAVE FOR REGENERATION IS SEVERELY DECREASED FUEL MILEAGE THE VERY STRONG UNTREATED EXHAUST SMELL BEING EMITTED INTO THE CABIN OF THE TRUCK. AFTER 5 VISITS TO THE DEALERSHIP FOR ATTEMPTED WARRANTY REPAIR, THE TRUCK STILL WAS NOT REPAIRED AND THE CONDITION CONTINUED. I CONTACTED CHRYSLER'S CUSTOMER CARE AND TO SEEK RESOLUTION AND WAS ASSIGNED A CASE NUMBER. IN THE MEANWHILE, I WAS INSTRUCTED BY THE DEALERSHIP TO KEEP THE VENTILATION SYSTEM IN RECIRCULATION MODE TO AVOID BREATHING IN THE EXHAUST FUMES. SUBSEQUENTLY, AFTER SEVERAL DIFFERENT CONVERSATIONS WITH CHRYSLER CUSTOMER CARE STAFF, I WAS INFORMED THIS IS A "CHARACTERISTIC" OF THE VEHICLE AND THAT I RESERVED MY LEGAL RIGHTS TO PURSUE ACTION. CHRYSLER KNOWS THIS IS A PROBLEM, AND WOULD RATHER SEEK PROTECTION FROM LEGAL SETTLEMENT OR SOME OTHER MEANS TO AVOID ADDRESSING THE PROBLEM. I DON'T THINK THE OWNERS OF THESE VEHICLES (INCLUDING MYSELF) SHOULD BE EXPOSED TO UNTREATED EXHAUST IN THE CABIN OF THE TRUCK, PERIOD. THIS IS A CARBON MONOXIDE SAFETY HAZARD THAT NEEDS TO BE REVIEWED AND ADDRESSED. UPON RESEARCH I DISCOVED SIMILAR COMPLIANTS WERE MADE TO THE NHTSA FOR MODEL YEARS 2010 AND 2011. ADDITIONAL RESEARCH SHOWS OTHER RAM 2500/3500 OWNERS WITH THE 6.7 CUMMINS TURBO DIESEL HAVE THE SAME ISSUE. I HAVE DOCUMENTATION OF ALL THE DEALERSHIP VISITS, ALL THE TIMES/DATES AND NAMES OF THE CHRYSLER EMPLOYEES I SPOKE WITH, ALONG WITH MY ORIGINAL COMPLAINT SENT TO CHRYSLER. FURTHERMORE, I HAVE THE RESEARCH DOCUMENTATION AVAILABLE FROM OTHER NHTSA COMPLIANTS. *TR

• 11/06/2025· FUEL/PROPULSION SYSTEM

  Our 2012 RAM 2500 truck with 135k miles, had it's fuel tank fail. The dealership in Oak Ridge, TN tested the vehicle and found that the gas tank tubes were broken causing us to not be able to fill the tank. The dealership recommended "NEED TO REPLACE GAS TANK". Mopar aka Stellantis does not make the fuel tank anymore, the "replacement" fuel tank does not work (completely wrong configuration), there is not an aftermarket tank. We have a Million Mile bumper to bumper warranty with MOPAR. "Customer Care" does not care.

• 11/03/2015· SUSPENSION

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE DRIVING 80 MPH, AN ABNORMALLY LOUD NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE U-JOINT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

• 11/03/2014· POWER TRAIN

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE ACCELERATING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

• 11/02/2015· STEERING

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE THE VEHICLE WAS UNDERGOING A TIRE ROTATION, THE TECHNICIAN DISCOVERED THAT BOTH FRONT TIE ROD ASSEMBLIES WERE DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

• 10/31/2016· EXTERIOR LIGHTING

  THE AUTOMATIC HEADLIGHTS SHUT OFF IN THE DARK FOR NO REASON. I WAS DRIVING ON A BACK ROAD WITH NO STREET LIGHTS. I WAS COMING INTO A TURN AND ALL OF A SUDDEN THE HEADLIGHTS SHUT OFF. IT WAS PITCH BLACK AND THE HEADLIGHT SWITCH WAS IN THE AUTO FEATURE. I QUICKLY REACHED AND TURN THEM ON MANUALLY. THIS WAS VERY DANGEROUS. IF I WASN'T ON A ROAD I NORMALLY TRAVEL I WOULD HAVE WRECKED. *TR

• 10/29/2015· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,SERVICE BRAKESFire

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE EXHAUST FRACTURED CAUSING THE EMERGENCY BRAKE WIRING AND THE ABS WIRING TO MELT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT DIAGNOSED THAT THE EXHAUST PIPES ,THE ABS, AND THE WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

• 10/29/2015· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE ATTEMPTING TO REFUEL THE VEHICLE, THE FILLER NECK REJECTED FUEL. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ALLOW THE PUMP TO REFUEL AND WOULD RESPOND AS IF THERE WERE A FULL TANK WHEN THE VEHICLE WAS LOW ON FUEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,771. THE VIN WAS NOT AVAILABLE.

• 10/27/2015· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  PRIOR TO EPA EMISSIONS RECALL I WOULD ACHIEVE DIESEL FUEL EFFICIENCIES AS HIGH AS 21 MPG HIGHWAY, PULLING A 18 FOOT TRAILER AT A 1 HOUR DURATION. THE CITY MPG AVERAGED TO 13-15 MPG, SINCE THE EMISSIONS RECALL UPDATE MADE ON THIS VEHICLE, MPG HAS AVERAGED BETWEEN 10-13 MPG ON HIGHWAY WITH NO LOAD/NO TRAILER AND AVERAGES BETWEEN 9-11 MPG IN CITY. THESE BENCHMARKS HAVE BEEN CONSISTENTLY COMPARED AND ROAD CONDITIONS HAVE BEEN SAME. TO ADD TO THIS ISSUE, THERE HAS BEEN A LOSS OF POWER THAT HAS CAUSED UNEXPECTED HESITATION IN A NUMBER OF INSTANCES. SEVERAL TIMES I WAS PUT IN HARMS WAY AS CROSSING CITY DIVIDED HIGHWAY, CROSSING STREETS AND/OR DIVIDING HIGHWAYS WHERE THAT MULTI-DIRECTIONAL TRAFFIC LIGHTS ARE NOT ALWAYS PRESENT. TO FURTHER EXPLAIN, REALIZING THE POWER PICKUP WAS NOT PRESENT AND TURBO DID NOT SEEM TO BE 'SPUN UP' EVEN THOUGH ACCELERATION WAS INCREASED DRAMATICALLY. NOTE, TO HELP TO POSSIBLY REMEDIATE THESE POTENTIAL ACCIDENT OCCURRENCES, I MUST POWER BRAKE AND INCREASE ENGINE RPM'S TO HELP BRING THE VEHICLE TO A POWER LEVEL TO REDUCE THE RISK OF POWER LATENCY. THIS SOMETIMES HELPS BUT NOT ALWAYS BECAUSE POWER IMPOTENCY SEEMS TO BE UNPREDICTABLE AT TIMES.

• 10/26/2023· STEERING

  The contact owns a 2012 Ram 2500. The contact stated while driving at an undisclosed speed, the vehicle drove over a bump in the roadway and started to shake violently. The vehicle was taken to an independent mechanic where it was determined that the reinforcement bracket over the front track bar bracket had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 205,000.

• 10/25/2022· TIRES

  The contact owns a 2012 RAM 2500 equipped with Kenda Tires, Tire Line: Klever, Tire Size: LT275/70/R18, DOT Number: 02T6NAANL12228260. The contact stated while driving 60 MPH, the vehicle started bouncing. The contact stated no warning light was illuminated. The contact continued to drive back to the tire shop and was informed that the front passenger’s side tire was showing tread separation. The tire shop replaced the front passenger’s side tire. The contact stated that approximately two weeks later, he experienced the same failure with the front driver’s side tire. The contact took the vehicle back to the tire shop and had the front driver’s side tire replaced with the spear tire. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact stated that he had left a voicemail with the manufacturer but had not yet received a callback. The failure mileage was approximately 151,000.

• 10/19/2015· SUSPENSION

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHEN THE VEHICLE MADE A LEFT TURN, A POPPING NOISE WAS PRESENT NEAR THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 10,000.

• 10/11/2018· ELECTRICAL SYSTEM

  IGNITION SWITCH-WHILE DRIVING DOWN THE ROAD WITH MY WIFE AND SMALL CHILDREN, MY TRUCK SHUT OFF ON ITS OWN. I TRIED TO RESTART THE ENGINE AND IT STARTED, BUT SHUT BACK OFF. I NOTICED THAT THE IGNITION SWITCH WAS FEELING LOOSE. THIS HAS HAPPENED 5 OR 6 TIMES IN THE LAST TWO DAYS. I GOT ONLINE AND FOUND OUT THAT I AM NOT THE ONLY ONE THAT HAS HAD THIS PROBLEM. WHAT HAPPENS IF I AM DRIVING DOWN THE ROAD AND MY TRUCK SHUTS OFF ON ITS OWN AND I AM IN AN INTERSECTION? I HAVE BEEN A FIREFIGHTER FOR 10 YEARS NOW, I DON'T WANT TO SEE ANY MORE UNNECESSARY MVA'S HAPPEN DUE TO FAULTY PARTS. THIS PROBLEM NEEDS TO BE CORRECTED ASAP!!!

• 10/10/2016· STEERING

  TRUCK GOT THE DEATH WOBBLES ON FREEWAY AT FULL SPEED ALMOST GOT IN AN ACCIDENT AND RAM IS REFUSING TO FIX IT WITH OUT CHARGE....THEY CLAIM OUT OF WARRANTY.... FROM ALL CLASS ACTION LAW SUITS AND WHAT IS ON THE WEB I BELIEVE THIS SHOULD BE COVERED.THEY ARE TELLING ME TRUCK IS NOT DERIVABLE IN IT CURRANT STATE

• 10/07/2022· SUSPENSION

  When driving at highway speed, if I hit the seam between the road and a bridge and it is not smooth my truck goes into a, "Death wobble." The steering wheel and the whole truck shakes uncontrollably. I can barely keep it in the road. It will only stop when the vehicle slows below 30mph. This problem started about 48,000 miles, I only have a little over 56,000 now. I have changed the stabilizer, got new tires and an alignment. I will be taking it to a mechanic on the 17th but I really believe the manufacture should have a recall on this vehicle. It is very dangerous. I am not the only person to own one of these trucks and this happens to.

• 10/07/2015· STEERING

  TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE DELAY THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.