2012 Nissan Murano Cross

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2020· AIR BAGS

  WE RECENTLY BOUGHT AN OUT OF WARRANTY, AS IS 2012 NISSAN MURANO AND THE DASH AIRBAG LIGHT AND PASSENGER AIRBAG LIGHT ARE BOTH ON. THEY NEVER GO OFF AFTER THE INITIAL 7 SECOND WAIT TIME. VEHICLE IN MOTION OR STANDING STILL DOESN'T MATTER. I HAVE SCANNED FOR CODES AND B1018-00 KEEPS COMING BACK AFTER ATTEMPTING TO ERASE. NORMAL SIZED PEOPLE SIT IN THESE TWO SEATS AND USE THEIR SEAT BELTS RELIGIOUSLY SO "MISALIGNED SEATING" IS NOT THE CASE. I HAVE RESEARCHED THIS AND A FEW OTHERS HAVE HAD THE EXACT PROBLEM. THIS IS A SAFETY ITEM THAT SHOULD BE TAKEN CARE OF BY NISSAN REGARDLESS OF MILEAGE AND SUCH BUT I'M SEEING THAT PEOPLE ARE GETTING A "OH WELL" KIND OF RESPONSE FROM NISSAN. IF THERE'S A CLASS ACTION SUIT TO GET IN, I WILL. I HAVE NOT CONTACTED NISSAN ABOUT THIS AS OF YET BUT WILL PROBABLY HAVE TO AT LEAST SPEND BIG DOLLARS TO GET IT SCANNED AND DIAGNOSED AT A DEALERSHIP.

• 12/28/2012· ENGINE

  HELLO, I AM WRITING TO YOU ABOUT A NEW VEHICLE THAT I RECENTLY PURCHASED THROUGH NISSAN. IT'S A 2012 NISSAN MURANO AND I PURCHASED THE VEHICLE ON FRIDAY DEC 21, 2012. I BROUGHT THE VEHICLE HOME (WHICH IS ABOUT 50 MILES FROM THE DEALERSHIP) AND THE NEXT DAY I TOOK MY FAMILY TO VISIT MY MOTHER IN THE HOSPITAL AND THEN WE WERE GOING TO GO CHRISTMAS SHOPPING AT THE MALL. WHILE ENROUTE TO THE MALL I STARTED HEARING A SQUEALING SOUND COMING FROM THE FRONT OF THE VEHICLE. AS I WAS DRIVING AND MAKING TURNS THE NOISE GOT PROGRESSIVELY LOUDER AND THEN THE VEHICLE BECAME VERY HARD TO STEER. I KNEW THERE WAS SOMETHING OBVIOUSLY WRONG SO LUCKILY WE WERE CLOSE TO THE DEALERSHIP AND WE CALLED THEM AND THEY SAID TO BRING IT RIGHT IN. I MUST ADMIT, I SHOULD HAVE HAD IT TOWED BUT IT WAS POURING DOWN RAIN AND I JUST WANTED TO GET MY FAMILY TO SAFETY SO I DECIDED TO DRIVE THE VEHICLE. IT WAS VERY SCARY, I TRIED TO TAKE A ROUTE THAT I HAD TO MAKE THE FEWEST TURNS AND THE VEHICLE BECAME HARDER AND HARDER TO STEER TO THE POINT THAT I ACTUALLY FEARED FOR THE SAFETY OF MY FAMILY. LUCKILY, I WAS ABLE TO MAKE IT TO THE DEALERSHIP AND THEY PROVIDED US A LOANER VEHICLE. THEY STATED THAT ONE OF THE POWER STEERING HOSES CAME OFF UNDERNEATH AND THAT IT HAD RUBBED ONTO ANOTHER BELT AND WAS NO LONGER USABLE SO THEY WOULD HAVE TO ORDER A PART WHICH WOULD TAKE 3-4 DAYS. SINCE THIS WAS A BRAND NEW VEHICLE AND ROUND TRIP FOR ME IS 100 MILES I WAS VERY UPSET WITH THIS. ON MONDAY (CHRISTMAS EVE) THEY CALLED AND SAID THE VEHICLE WAS READY. EVIDENTLY THEY TOOK A HOSE OFF ANOTHER VEHICLE AND PUT IT ON MINE.(WHICH RATHER BOTHERED ME BUT IT DID GET ME BACK ON THE ROAD AGAIN) MY ISSUE WITH THIS IS THAT IF WE WOULD HAVE TAKEN THIS VEHICLE UP INTO THE SNOW WE WOULD HAVE BEEN STRANDED AND WHO KNOWS WHAT COULD HAVE HAPPENED. THIS IS A SAFETY ISSUE THAT IS BEING BLOWN OFF BY NISSAN AND I WANTED TO REPORT IT! *TR

• 12/21/2017· ELECTRICAL SYSTEM

  POWER DOOR LOCKING SYTEM IS FAILING

• 12/20/2014· POWER TRAIN

  AT SPORADIC TIMES, MY 2012 NISSAN MURANO WILL HESITATE TO ACCELERATE FROM A STOPPED POSITION. ON MULTIPLE OCCASIONS THIS HAS LEFT ME STRANDED FOR 5-10 SECONDS IN THE MIDDLE OF BUSY INTERSECTIONS. ON TWO SEPARATE OCCASIONS (WHILE UNDER WARRANTY) I NOTIFIED NISSAN ABOUT THE PROBLEM. THE FIRST TIME I CONTACTED CHILDREN NISSAN WHERE I PURCHASED THE VEHICLE AND WAS ADVISED TO BRING THE VEHICLE IN WHEN THE PROBLEM COULD BE REPLICATED OR WHEN THE CHECK ENGINE LIGHT WAS ON. ON 3-15-14, I BROUGHT THE VEHICLE TO AUTONATION NISSAN IN MARIETTA, GA TO HAVE THE VEHICLE INSPECTED AND SERVICED. I DISCUSSED THE ACCELERATION ISSUE WITH AUTONATION, BUT WAS TOLD TO COME BACK WHEN THE PROBLEM WAS PRESENT OR IF THE CHECK ENGINE LIGHT CAME ON. THREE SEPARATE TRANSMISSION SPECIALISTS HAVE DIAGNOSED THE VEHICLE WITH A FAULTY CVT TRANSMISSION. THERE ARE NUMEROUS DOCUMENTED CASES OF THE NISSAN CVT TRANSMISSIONS FAILING. THIS PROBLEM HAS BECOME SO PREVALENT THAT NISSAN DESIGNED A SPECIAL 120K-MILE WARRANTY FOR THE CVT IN THE 2003-2010 NISSAN MURANO VEHICLES. THE PROBLEMS WITH MY 2012 MURANO ARE IDENTICAL TO THOSE WHO HAD ISSUES WITH THE 2003-2010 MURANO. DUE TO THE UNPREDICTABLE NATURE OF THE PROBLEM, I AM UNWILLING TO PLACE MY FAMILY IN DANGER BY DRIVING MY MURANO. DUE TO THE VEHICLE NOW BEING OUT OF WARRANTY, NISSAN HAS REFUSED TO ASSIST WITH THE PROBLEM. *DT

• 12/19/2013· VISIBILITY

  TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,700.

• 12/18/2013· ELECTRICAL SYSTEM

  WHILE DRIVING AT AROUND 30 MILES PER HOUR A LOUD NOISE COMING FROM UNDER THE DASHBOARD GPS SCREEN WAS VERY NOTICEABLE AND AT THE SAME TIME THE SCREEN WENT BLACK FOR ABOUT 45 SECONDS THEN IT CAME UP ALIVE AGAIN. *TR

• 12/15/2014· STEERING,ENGINE AND ENGINE COOLING

  DRIVING 60MPH ON BUSY 3-LANE HIGHWAY, I/HEARD A LOUD BANG FROM THE ENGINE THEN LOST COMPLETE CONTROL OF STEERING. I WAS ABLE TO 'MUSCLE' THE CAR OVER TO THE SIDE, SLOWED AND WENT DIRECTLY TO THE MILLER DEALERSHIP. THEY SAID THIS SAME THING HAD HAPPENED TO OTHERS DUE TO "COLD WEATHER" THEY SAID THEY WOULD REPORT THIS EVENT. (ST. CLOUD, MN). *TR

• 12/12/2014· ENGINE

  I PURCHASED A 2012 NISSAN MURANO NEW, MY VEHICLE HAS LESS THAN 22000 MILEAS ON IT, NO SERVICES LIGHTS HAVE EVER COME ON TO INDICATE THAT ANY SERVICE WAS NEEDED TO BE PERFORMED ON THE VEHICLE. I HAD AN OIL SERVICES DONE, HOWEVER IN ONE OF MY OIL SERVICES DONE RECENTLY SOMETHING OCCURRED INCORRECTLY AND MY VEHICLE STARTING BLOWING SMOKE FROM THE MUFFLERS, AGAIN NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM OR MAINTENANCE WAS REQUIRED. I TOOK IT IN TO THE DEALERSHIP SERVICE CENTER AND I WAS TOLD THAT THE ENGINE HAD MAJOR PROBLEMS, THEY TOLD ME THAT FOR THE ENGINE TO BE AS DAMAGE AS IT IS WARNING LIGHTS SHOULD HAVE COME ON. THEY ALSO SAID THAT THEY HAVE SEEN A FEW MORE VEHICLES WITH SIMILAR PROBLEMS AND THE WARNINGS NEVER APPEARED ON THOSE VEHICLES AS WELL. *TR

• 12/11/2019· UNKNOWN OR OTHER

  WHILE DRIVING APPROXIMATELY 50 MPH IN GOOD WEATHER AND LIGHT TRAFFIC OUR CLOSED SUN ROOF SPONTANEOUSLY EXPLODED WITH INTENSE FORCE. WHEN WE GOT OUT TO LOOK AT IT, IT WAS CLEAR THAT IT EXPLODED FROM WITHIN AS THE EDGES OF THE HOLE (ABOUT 2 FT X 1.5 FT) WERE PUSHING UPWARD. ALL OF THE GLASS WITHIN THAT AREA BLEW OUT WITH NO DAMAGE BELOW IT NOR WERE THERE ANY REMAINING GLASS FRAGMENTS BELOW IT EVEN THOUGH WHAT WAS LEFT OF THE SUNROOF WAS COMPLETELY FULL OF SMALL SHATTER LINES. WE'VE ALWAYS MAINTAINED OUR VEHICLE AND HAVE RARELY USED THE SUNROOF. OUR EXTENDED WARRANTY CARRIER REFUSED TO PAY BECAUSE IT WAS GLASS. OUR INSURANCE COMPANY DENIED OUR CLAIM BECAUSE THERE WAS NO EVIDENCE OF AN EXTERIOR IMPACT. NISSAN (CORPORATE) REFUSED TO COMPENSATE US BECAUSE THEY SAID THERE WAS NO PROOF AS TO HOW IT HAPPENED. AFTER LOOKING ON THE WEB, IT APPEARS THAT THIS IS A KNOWN ISSUE. THE EXPERIENCE WAS VERY JARRING AS IT SOUNDED LIKE SOMETHING BLEW UP JUST ABOVE OUR HEADS. WE THOUGHT A PLANE DROPPED SOMETHING FROM ABOVE OR SOMEONE SHOT AT OUR CAR BUT THEN REALIZED NOTHING CAME INTO THE CAR. FORTUNATELY, WE WERE NOT INJURED, DID NOT VEER INTO ANOTHER CAR, AND THANK GOD IT DIDN'T HAPPEN NEAR ANY PEDESTRIANS. WE PAID TO HAVE IT FIXED, BUT FOR ALL WE KNOW, IT COULD HAPPEN AGAIN AT ANY TIME.

• 12/07/2020· AIR BAGS

  PASSENGER AIRBAG LIGHT IS ON AND WILL NOT RESET. VEHICLE HAS 116,000 MILES, CODE B1018 CODE WHICH CALLS FOR PASSENGER SEAT SENSOR AND MODULE ASSEMBLY. THIS PART IS PART OF THE SEAT ITSELF WHICH NISSAN CHARGES $4000 FOR. THIS IS A SAFETY ISSUE BECAUSE NO ONE IS GOING TO PAY $4000 PLUS COST TO INSTALL JUST TO HAVE A PASSENGER AIRBAG. THIS COULD RESULT IN INJURY OR DEATH THAT MIGHT OTHERWISE BE AVOIDED IF THE COST TO REPAIR WAS REASONABLE. NISSAN HAD A FLAWED DESIGN WHERE THE INEXPENSIVE PARTS WERE NOT SEPARATE FROM THE VERY EXPENSIVE SEAT. I HAVE CONTACTED NISSAN AND THEY HAVE NO INTEREST IN HELPING OUT.

• 12/07/2017· POWER TRAIN

  VEHICLE HAD LESS THAN 70000 WHEN CVT TRANSMISSION STARTED TO FAIL. WHILE DRIVING VEHICLE WOULD SHUDDER, AND AT TIME ENGINE WOULD REV AT 4000 RPM. VEHICLE IS STILL DRIVEABLE AT THIS TIME, BUT IS SLOW TO ACCELERATE, AND SHUDDERS AT TIMES. WE DO NOT DRIVE THE VEHICLE ON THE HIGHWAY ANY LONGER FOR FEAR THE TRANSMISSION WOULD COMPLETELY STOP WORKING. WAS INSPECTED AT NISSAN DEALERSHIP AND BY INDEPENDENT MECHANIC AND BOTH CONFIRM THAT TRANSMISSION CODES INDICATE CVT TRANSMISSION IS FAILING. THIS IS THE SAME ISSUE THAT THE NISSAN MURANO TRANSMISSION HAD IN THE PAST WHICH LED TO A RECALL WHICH COVERED MODEL YEARS FROM 2003 TO 2010.

• 12/05/2020· AIR BAGS

  MY 2012 NISSAN MURANO HAS APPROX 119,000 MILES ON IT. THE PASSENGER SIDE AIR BAG LIGHT STAYS ON INDICATING THAT THE AIRBAG IS OFF, EVEN WHEN THERE IS SOMEONE IN THE PASSENGER'S SEAT, EVEN WHEN IT'S A FULL GROWN ADULT. IN ADDITION, I HAVE A FLASHING RED AIRBAG LIGHT ON MY DASH AS WELL. AFTER A COUPLE WEEKS OF THIS, I TOOK MY VEHICLE TO THE DEALER AS LISTED IN THE MANUAL. THEY SAID THE SENSOR WENT OUT AND THE ENTIRE SEAT CUSHION FOR THE PASSENGER SIDE WOULD NEED TO BE REPLACED AT A COST OF ~$5300. I ONLY PAID $11000 FOR THE VEHICLE TO BEGIN WITH. THERE'S NO WAY I WILL BE PAYING HALF THE VEHICLE'S WORTH FOR A BASIC SAFETY NECESSITY. I BELIEVE THE MANUFACTURER SHOULD PAY FOR ANY COSTS RELATED TO A SAFETY ISSUE SUCH AS THIS AND IT APPEARS THAT I'M NOT THE ONLY VEHICLE OWNER EXPERIENCING THIS ISSUE. PLEASE RECTIFY THE SITUATION AND DO A RECALL FOR THESE AIRBAGS OR FOR THE SENSORS IN THE SEAT CUSHIONS. IT'S NOT RIGHT TO PUT US ALL IN DANGER LIKE THIS.

• 11/29/2017· AIR BAGS,SEATS

  PASSENGER SIDE AIRBAG SENSOR IN SEAT FAULTY. THIS HAS BEEN AN ISSUE ON OTHER MODELS AND IT IS NOW AN ISSUE ON MINE. INDICATOR LIGHT "PASSENGER AIRBAG OFF" ON CONSTANTLY. WARNING LIGHT ON DASH CONSTANTLY FLASHING.

• 11/28/2015· UNKNOWN OR OTHER

  WHILE DRIVING ABOUT 65 MILES AN HOUR DOWN THE HIGHWAY I HEARD A LOUD BANG OVERHEAD. WHEN I COULD GET TO AN AREA TO INVESTIGATE WHAT HAPPENED, IT WAS THE SUN ROOF GLASS THAT HAD SHATTERED FOR NO REASON. IT WAS A BIG HOLE DEAD CENTER OF THE FORWARD GLASS. THE GLASS BROKE INTO A MILLION PIECES WITH PORTIONS OF IT STILL ABLE TO FLY AWAY.

• 11/16/2020· UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

  POWER LOSS ON TAKE OFF. ISSUE HAS BEEN OCCURRING FOR OVER A YEAR AND IS INTERMITTENT. WHEN STARTING OFF FROM A STOPPED POSITION, IE STOP SIGN, RED LIGHT, OR HIGHWAY ONRAMP, THE VEHICLE WILL ENGAGE, BUT IMMEDIATELY LOOSE ACCELERATION. THE GAS PEDDLE CAN BE FULLY PRESSED, WITH NO REACTION. AFTER A FEW SECONDS THE POWER GETS RESTORED AND VEHICLE TAKES OFF AS IF ENGAGING A JET BOOSTER. A VISIT AND DIAGNOSTIC CHECK AT A NISSAN DEALER, DID NOT REVEAL AND FAULTS OR CODES, AND ISSUE COULD NOT BE RECREATED. THIS ISSUES IS RANDOM, AND BASED ON A NISSAN OWNER FORUM, I LEARNED IT HAS PLAGUED THE MURANO AND IS LEXIS COUNTER PART FOR DIFFERENT MODEL YEARS. NO FORUM ENTRIES AS TO KNOWN CAUSE OR CORRECTIVE FINDINGS BY THE DEALERSHIPS OR MECHANICS.

• 11/16/2016· UNKNOWN OR OTHER

  I WAS DRIVING ALONG I-44 EAST BOUND, AND SUDDENLY I HEARD A LOUD BANG. THOUGHT IT WAS MY TIRE, BUT ON GETTING OUT OF THE CAR AND CHECKING I FOUND MY SUNROOF HAD EXPLODED AND THERE WAS A GAPING HOLE IN THE MIDDLE.

• 11/02/2018· AIR BAGS

  VEHICLE IS MOSTLY STATIONARY IN THE GARAGE, ONLY 46K MILES FOR 2012. AIR BAG STARTING FLASHING AND WILL NOT RESET. TOOK CAR TO DEALERSHIP FOR DIAGNOSIS, TECHNICIAN STATED LIGHT CAUSED BY FAULTY AIR BAG SENSING UNIT. TECHNICIAN RECOMMENDS REPLACING THE DIAGNOSTIC UNIT AND PASSENGER SEAT BOTTOM. $5700 AND AIR BAG WILL NOT WORK IF IN ACCIDENT.

• 10/30/2020· SERVICE BRAKES

  ON 3 SEPARATE OCCASIONS, MY VEHICLE LOST BRAKE PEDAL PRESSURE AND HAD EXCESSIVE TRAVEL TO THE FLOOR REQUIRING EXTRA DISTANCE IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP ABS TO AVOID A COLLISION. ON ONE OCCASION, I DROVE OVER A BUMP ON THE EXPRESSWAY AND THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR. AFTER PUMPING THE PEDAL A FEW TIMES, PRESSURE WAS RESTORED. ALL BRAKE COMPONENTS ARE IN PROPER WORKING ORDER AND MAINTAINED BY AN ASE MASTER TECHNICIAN. THE MASTER CYLINDER DOES NOT SHOW SIGN OF LEAKING. A CHECK ONLINE REVEALED THAT THE 2009 MURANOS HAD THE SAME EXACT ISSUE (WHICH IS NOW A RECALL) THAT I AM EXPERIENCING ON MY VEHICLE AND WAS DISCOVERED TO BE A FAULTY ABS MODULE. A CHECK ALSO REVEALED THAT CERTAIN 2011 MURANO HAD THE SAME ISSUE AS THE 2009 BUT NO RECALL WAS EVER ISSUED.

• 10/23/2018· STEERING,UNKNOWN OR OTHER

  THE CAR WAS WELL MAINTAINED AT THE DEALER WHERE PURCHASED NEW. OVER 6 YEARS THERE HAVE BEEN NUMEROUS PROBLEMS. THE 2 MOST SERIOUS AND DANGEROUS WAS THE FAILURE OF THE RACK & PINION MECHANISM. I BROUGHT THE CAR IN FOR SERVICE AND MENTIONED A NOISE THINKING IT IS THE POWER STEERING PUMP. THE SERVICE MANAGER SAID DO NOT DRIVE THE CAR OUT OF THE REPAIR SHOP AS IT WAS UNSAFE. THE MOST RECENT EVENT WAS THE TOTAL FAILURE OF THE RADIATOR. IT LITERALLY CAME APART AND COULD HAVE LED TO ENGINE SEIZURE. THIS WAS DISCOVERED AS I PULLED OUT OF MY GARAGE AND NOTICED A POOL OF COOLANT. THERE WAS NO LIGHT OR HOT/COLD INDICATOR THAT THE ENGINE WAS RUNNING HOT. I WAS TOWED TO THE DEALER FOR ANOTHER COSTLY REPAIR. THERE WERE OTHER PROBLEMS WITH THE FRONT END; TIE ROD, MOTOR MOUNT, CV BOOT, BUT THESE ARE THE MOST SERIOUS AND VERY DANGEROUS. I HAVE DOCUMENTATION FOR ALL THESE OCCURRENCES. THE MURANO IS A TRUE LEMON.

• 10/22/2015· UNKNOWN OR OTHER

  I WAS DRIVING 55 MPH ON HIGHWAY, SUN WAS IN MY EYES SO I LOWERED THE DRIVERS SIDE SUN VISOR. IT IMMEDIATELY BECAME FLOPPY AND I COULDN'T GET IT TO RAISE BACK UP. I HAD TO HOLD THE VISOR UP WITH OTHER HAND WHILE SLOWING AND NAVIGATING SAFELY TO PULL OFF OF HIGHWAY. WITH FOCUSED CONCENTRATION, I CAN GET THE VISOR TO GO BACK UP INTO PLACE AND STAY BUT CANNOT SAFELY USE. IT APPEARS TO BE THE "PIN"? THAT ATTACHES UP INSIDE THE VISOR ATTACHMENT TO THE CAR ROOF. ?

• 10/20/2019· POWER TRAIN

  AT 105,000 MILES, TRANSMISSION WOULD NOT REMAIN ENGAGED IN OVERDRIVE AT GREATER THAN 60MPH RESULTING IN HIGH RPM OVER 3200. DEALER INSPECTED AND STATED PAST DTC CODE OF P1778 (STEP MOTOR ISSUE/CVT SLIPPING). DEALER REFLASH CAR COMPUTER BUT SAID IF THAT DIDN'T FIX IT THE CAR WOULD NEED A NEW TRANSMISSION. SEEMS ODD IT'S THE SAME PROBLEM THAT WAS HAPPENING WITH 2003-2010 TRANSMISSIONS BECAUSE I WAS TOLD THAT ISSUE WAS RESOLVED IN LATER MODELS.

• 10/19/2016· VISIBILITY,VISIBILITY/WIPER

  THE SUNROOF OF MY 2012 NISSAN MURANO EXPLODED WHILE DRIVING APPROXIMATELY 65 MPH ON A HIGHWAY. I WAS IN AN ISOLATED POCKET OF TRAFFIC WITH NO OTHER VEHICLE NEARBY. I HEARD THE EXPLOSION, THEN A LOUD SOUND OF WIND AS THE SUNROOF WAS GONE AND THE WIND BLOWING THROUGH THE COVER. SOME GLASS CAME THROUGH THE EDGES OF THE COVER. I SAW CHUNKS OF GLASS BLOWING BEHIND ME IN THE REARVIEW MIRROR. NISSAN TRIED TO CLAIM THE DAMAGE WAS CAUSED BY A ROCK. THE LOCAL DEALERSHIP SAID IT WAS EVIDENT THERE WAS AN OUTWARD EXPLOSION OF THE CLASS CAUSED BY PRESSURE. YOU CAN SEE WHERE THE EXPLOSION PUSHED THE BROKEN GLASS OUTWARD. *TR

• 10/18/2019· ENGINE

  TIMING CHAIN

• 10/15/2019· UNKNOWN OR OTHER

  MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY WHEN MY SUNROOF EXPLODED WITHOUT PROVOCATION. THERE WERE NO ROCKS, RAPID TEMPERATURE EXTREMES, OR NO OTHER VISIBLE REASON FOR THE EXPLOSION. LUCKILY THE SUN SHADE WAS CLOSED AND ALL OF THE GLASS WAS CONTAINED IN THE SHADE AND WE WERE ABLE TO SAFELY PULL OVER. I CONTACTED THE LOCAL NISSAN DEALER WHO TOLD ME THAT THEY DID NOT HANDLE THAT AND THAT I SHOULD CONTACT A COLLISION CENTER BECAUSE THEY DID NOT FIX SUNROOFS. I CALLED MY INSURANCE PROVIDER WHO DID ASSIST WITH THE REPLACEMENT ROOF, HOWEVER, IT TOOK OVER TEN DAYS TO FIX. IN ADDITION THIS IS COUNTING AS A CLAIM WHICH WILL MAKE MY RATES INCREASE.

• 10/12/2019· POWER TRAIN

  WHILE DRIVING A CANYON ROAD, MY CAR WAS WORKING NORMALLY AND THEN, ALL OF A SUDDEN, THE CAR WOULD NOT ACCELERATE. I PUSHED ON THE GAS AND THE RPMS WENT UP, BUT NO RESPONSE IN THE TRANSMISSION. THE CAR BEGAN TO SLOW DOWN AND I FINALLY GOT OUT OF TRAFFIC, WITHOUT CAUSING AN ACCIDENT. AFTER SETTING ON THE SIDE OF THE ROAD FOR ABOUT 10 MINUTES, THE CAR WORKED WITHOUT THE ISSUE FOR ABOUT 30 MINUTES. THEN IT HAPPENED AGAIN. SINCE I GOT HOME, IT RUNS FINE UNTIL IT GETS WARMED UP.

• 10/07/2012· VISIBILITY

  VEHICLES MOON ROOF INEXPLICABLY EXPLODED FROM INSIDE OUT WHILE PARKED IN DRIVEWAY. *TR

• 10/05/2019· STEERING,POWER TRAIN,SERVICE BRAKES

  THE VEHICLE WAS BEING DRIVEN ON THIS DATE BACK TO THE DEALERSHIP WHO HAD DONE THE REPAIR 5 DAYS EARLIER NISSAN OF OURSMAN OF LAUREL MD . THE VEHICLE BEGAN TO ONCE AGAIN PERFOM THE SAME WAS IT DID THE 2 WEEK EARLIER WHEN THE INCIDENTOCCURRENCE ON I 295 N BOUND DEOARTIBNG WASHINGTON DC , THIS SATURDAY THE VEHICLE WAS ACTING ERRATICLY IN THE PARKING LOT OF MY LOACK FOOD LION GROCERY STORY ON 197 IN LAUREL MD, AS I DEPATED THE PARKING LOT I EXPERIENCE THE GRINDING SOULD ON AND OFF AND THE SHAKKING / VIRBRATING OF THE STEERING WHEEL TURNING TO THE LEFT OR RIGHT WITHOUT ME DIRECTING IT TO DO SO...THEREFORE I HEADED OUT THE LOT TO GO TO THE DEALERSHIP BEFORE THEY CLOSED AT 3PM... I GOT THEIR ABOUT 1230PM, AND WASN'T RECEIVED BY THE STAFF FAVORABLE BASED .TGHIS WOULD BE A RETAKE BASED ON POOR AND INCOMPLETE MAINTENANCE PERFORMED THE WEEK BEFORE WHEN SAME VEHICLE WAS TAKEN INTO SAME DEALERSHIP WITH RESPECT TO ABS ACTUATOR , WHICH I FELT THE SAME ISSUES AND CONCERN BUT THIS TIME THE VEHICLE PULLED ABRUTLY TO THE LEFT IN TRAFFIC AND I ALMOST SIDE -SWIPED THE VEHICLE NEST TO ME IN THE LANE BESIDE ME.

• 10/04/2022· AIR BAGS

  I have a 95 yrs. old Mother who I transport to appointments etc. and I am not feeling safe in our 2012 Nissan Murano due to the airbag malfunctioning. I have read numerous reports that state if there was ever an accident with these airbags that they would not potentially work or deploy and also that they could possibly release for just any reason at all and these two reasons alone are enough to know that this is a safety hazard and could cost both my Mother and myself, our lives. I have read many complaints regarding these same airbags located on the passenger side of our vehicle. I am asking that this problem be resolved immediately because it is very dangerous and disturbing. Please contact me and my Mother at 937-380-7064.

• 10/02/2014· ENGINEFire

  TL* THE CONTACT OWNED A 2012 NISSAN MURANO. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE OR FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 24,092. UPDATED 12/30/14*LJ THE CONSUMER STATED A FIRE REPORT WAS FILED. UPDATED 05/28/2015 *JS

• 09/28/2019· SERVICE BRAKES

  BRAKES STOP WORKING ON OCCASSION. WHILE DRIVING ON THE HIGJWAY AND WINDING BACK ROADS, I TRIED TO STOP,PING, AND I HAVE TO KEEP PUSHING THE BRAKES TO STOP THE CAR. THE BRAKE PADA ARE NEW, AND RHE TIRES HAVE BEEN ALIGNED, AND BRAKELINES CHECKED AND THE ISSUE STILL OCCURS.

• 09/28/2019· POWER TRAIN

  TRANSMISSION STARTED SLIPPING. IT SLIPS BETWEEN GOING 35 MILES PER HOUR AND OVER. I JUST LEARNED THAT NISSAN CVT TRANSMISSIONS HAVE A RECALL NOTICE AND WAS CONSIDERED A LEMON. THEY EXTENDED THE WARRANTY 10 YEARS OR 120,000 MILES. I JUST EXCEED THE MILES. BUT NISSAN SHOULD RECALLED THE TRANSMISSINS AND FIXED THEM.

• 09/26/2023· AIR BAGS

  Airbags have malfunctioned. I was told the whole passenger seat needed to be replaced which costs more than the car is worth. No safety recall for this year. I know I’m not the only one with this issue.

• 09/25/2019· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL GRINDING NOISE WAS DETECTED AND THE ABS AND ANTI-SKID WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO OURISMAN NISSAN (3514 FORT MEADE RD, LAUREL, MD 20724, (301) 725-4400) AND WAS INFORMED THAT THE ABS ACTUATOR SYSTEM WAS ENGAGING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

• 09/17/2014· VISIBILITY

  I HAVE A 2012 NISSAN MURANO (SL) WITH ABOUT 35K MILES ON IT. WHILE TRAVELING TO WORK THE MORNING OF 09/16/14 THE SUNROOF LITERALLY EXPLODED UPWARD FOR NO REASON. NO IMPACT, ROAD HAZARD, OR OTHER DEBRIS. TEMPERATURE WAS CONSTANT (60'S) DRY, NO EXTREMES. PART OF THE ROOF WAS THE SLIDING SECTION FOR THE SUNROOF. ORIGINAL SUNROOF AS OF PURCHASE (I AM THE ORIGINAL OWNER). *TR

• 09/13/2021· AIR BAGS

  Airbag waring indicator light came on. Passenger seat airbag disabled warning light came on as well. Performed a reset, and both lights stayed off for a few days, then came back on again. Took car to dealer who would not even do a brief check that day, scheduled appointment for nearly 3 weeks later. Today the dealer gave us the Code B1018 and offered an estimate of over $4300 for repairs. With all the recalls of similar Nissan airbag devices, including 2013 Nissan Murano's, I am filing this complaint because there may also be a pattern of similar failures for 2012 Murano's. I have contacted the Nissan consumer complaint center, filed my concern, and advised them we would be notifying NHTSA as well as seeking potential legal remedies. Local dealer is 5 Star Nissan in Albany GA.

• 09/11/2018· POWER TRAIN

  I HAVE EXPERIENCED THE FOLLOWING: LOSS OF POWER AT HIGH SPEED, A WHISTLING SOUND WHEN ACCELERATING, AND A GRINDING SOUND WHEN TURNING LEFT. THE CHECK ENGINE LIGHT HAS COME ONE. THE LOSS OF POWER AT A HIGH SPEED RESULTED IN AN INCREDIBLY DANGEROUS SITUATION.

• 09/10/2022· VISIBILITY/WIPER

  The driver side sun visor suddenly broke and is floppy, hanging down and will not stay up. This is hindering my line of vision restricting my view of the road.

• 09/10/2019· SERVICE BRAKES

  WHILE THE CAR WAS BEING DRIVEN STRAIGHT ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO FIND IT WAS SPONGY AND TRAVELED VERY FAR BEFORE THE BRAKES FINALLY ENGAGED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND AFTER FOUR PUMPS, THE CONTACT WAS ABLE TO REGAIN BRAKE PEDAL STRENGTH AND STOP THE VEHICLE. THE CONTACT REPORTS THAT THIS ISSUE HAS HAPPENED ON PREVIOUS OCCASIONS AT VARIOUS SPEEDS OF TRAVEL. THE CONTACT IS AWARE OF A RECALL ON THE 2009 MODEL OF THIS VEHICLE PERTAINING TO THE ABS HCU UNIT.

• 09/05/2020· POWER TRAIN

  MY VEHICLE IS A 2012 NISSAN MURANO WITH 111,000 MILES. THE CVT TRANSMISSION STOPPED FUNCTIONING AND NEEDED TO BE REPLACED. MY LOCAL TRANSMISSION SPECIALIST MECHANIC REFUSED TO FIX IT BECAUSE THERE HAVE BEEN SO MANY COMPLAINTS AND LAWSUITS AGAINST NISSAN DUE TO THE CVT TRANSMISSION. BECAUSE OF LEGAL JUDGMENTS AGAINST NISSAN, THE COMPANY EXTENDED WARRANTIES ON MANY VEHICLES UP TO 10 YEARS AND 120,000 MILES. MY 2012 MURANO WAS NOT INCLUDED IN THOSE JUDGMENTS. I GOT THE VEHICLE REPAIRED AT A LOCAL NISSAN DEALER FOR A TOTAL COST OF $5,696.06. I CONTACTED NISSAN DIRECTLY, PROVIDED THE DOCUMENTATION THEY ASKED FOR AND ASKED FOR REIMBURSEMENT. NISSAN DID CONTACT ME, BUT REFUSED TO REIMBURSE ME. I WOULD LIKE TO BE REIMBURSED BY NISSAN BECAUSE OF THE DEFECTIVE CVT TRANSMISSION. I AM FILING A COMPLAINT BECAUSE I BELIEVE THERE NEEDS TO BE A RECALL ON THE CVT TRANSMISSION FOR MY MODEL YEAR BASED ON THE OBVIOUS DEFECTS AS HAVE BEEN PROVEN BY MULTIPLE LAWSUITS AGAINST THE COMPANY.

• 09/03/2018· POWER TRAIN

  TRANSMISSION STALLS OR HESITANT WHEN ACCELERATING AND WAS TOLD BY THE TRANSMISSION SHOP IT NEEDS TO BE REPLACED

• 09/01/2018· SUSPENSION,POWER TRAIN,ENGINE

  2012 ALL MURANO, LOWER CONTROL ARMS BUSHINGS ON DRIVER AND PASSENGER SIDE WENT BAD AT 50,000 MILES COATS OUT OF POCKET $900.00 , AND NOW AT 60,000 MILES THE MOTOR MOUNTS ARE BAD CAN WIN HERE THE SUV IS ONLY 6YRS OLD I'M TOLD LADOR AND PARTS $1400, TO $1900.

• 08/31/2018· POWER TRAIN

  THE VEHICLE LOSES POWER WHEN ACCELERATING FROM A STOP. I MAY TAKE SEVERAL SECONDS BEFORE THE CAR WILL ACCELERATE NORMALLY. NO CHECK ENGINE LIGHT IS PRESENT AND NO CODES CAN BE OBTAINED BY AN OBD2 SCAN.

• 08/29/2017· SERVICE BRAKES

  BRAKE PEDAL LOST PRESSURE, WHEN SUCH AS BRAKING ON A LOW-FRICTION SURFACE OR UNEVEN SURFACE, CAUSES THE PEDAL TO LOSE PRESSURE OR GO "TO THE FLOOR,"

• 08/29/2012· ELECTRICAL SYSTEM

  CAR BATTERY DIED SUDDENLY WITH NO LIGHTS OR ANYTHING ELSE LEFT ON. IT HAPPENED TWICE AND WAS EXACTLY SAME. BOTH CASES I WAS STRANDED WITH NO OTHER OPTIONS TO TOW THE CAR AND NEED TO TAKE TAXI TO GET MY FAMILY HOME, I WAS LUCKY TO HAVE ACCESS TO TAXI. DEALERS WERE UNABLE TO LOCATE AND FIX THE FAULT IN BOTH CASES AND GIVE ME LAME EXCUSE SOMETHING WAS LEFT ON. FOR ME IT'S SERIOUS SAFETY ISSUE AS I CAN'T AFFORD TO TAKE MY FAMILY IN THIS CAR WITH NO CONFIDENCE THAT WHEN WOULD IT DIE AGAIN. MY FAMILY WAS STRANDED ONCE OUTSIDE IN 100F HEAT AND I DON'T WANT THIS TO HAPPEN AGAIN. EITHER THEY IDENTIFY THE ISSUE AND FIX IT OR TAKE THE CAR BACK AND REPLACE IT WITH SIMILAR CAR. REGARDS *TR

• 08/27/2019· VISIBILITY/WIPER

  MY MOONROOF SUDDENLY EXPLODED WHILE DRIVING ON THE GARDEN STATE PARKWAY. IT DOES NOT APPEAR TO HAVE BEEN STRUCK BY AN OBJECT. THERE WERE NO OVERPASSES OR OTHER VEHICLES NEARBY AT THE TIME. I WAS NOT INJURED AS I WAS PROTECTED BY THE SUNSHADE. THE GLASS SHATTERED AND APPARENTLY DISPERSED ONTO THE ROAD.

• 08/26/2022· AIR BAGS

  2012 NISSAN MURANO PASSENGER AIR BAG LIGHT ILLUMINATING. RECEIVING DIAGNOSTIC CODE B10818. SEAT IS NOT RECONIZING WHEN A PASSENGER IS IN SEAT AND POSES A SAFTEY HAZARD TO PASSENGER. WARNING LIGHTS APPEARED ON 08/15/2022.

• 08/16/2019· SERVICE BRAKES

  I WAS VEERING OFF A RURAL HIGHWAY IN A 2012 NISSAN MURANO ONTO A GRAVEL PARKING AREA AND STARTED BRAKING WHEN I BECAME AWARE THAT WHILE APPLYING BRAKES THE PEDDLE WAS NOT STOPPING THE VEHICLE. I HAD TO PRESS VERY HARD ON BRAKES AND IT EVENTUALLY STOPPED. I WAS PROBABLY GOING 30 MPH. THE NEXT DAY MY WIFE HAD SIMILAR PROBLEMS WITH BRAKES I BROUGHT THE CAR TO THE DEALERSHIP WITH INFORMATION ABOUT WHAT HAPPENED AND AFTER TWO WEEKS AND ABOUT 200 MILES THEY SAID THEY COULD NOT DUPLICATE PROBLEMS. I AM STILL TRYING TO RESOLVE ISSUES.

• 08/11/2022· AIR BAGS

  Supplemental Air Bags Flashing on dashboard. Brought to Nissan dealership. Was able to stop blinking for five days. Brought back to dealership. Still there. Air bags may not expand during an accident or may activate without warning with no accident. My wife has osteoarthritis and is highly susceptible to serious injury as a result of either of the former incidents happening.

• 08/09/2018· UNKNOWN OR OTHER

  WHILE DRIVING ON A PAVED ROAD, A LOUD EXPLOSION CONSUMED THE CAR. THE CLOSED SUNROOF/CLOSED SHADE EXPLODED SENDING SHATTERED GLASS AIRBORNE AND ON TOP OF THE CLOSED SHADE. THIS CAUSED A HORRIBLE NOISE AS THE GLASS BOUNCED ON THE SHADE AS I SLOWLY MADE MY WAY BACK HOME AND TO THE DEALERSHIP! DURING THE RETURN ROUTE, YOU COULD HEAR THE GLASS CRACKING AS IT BROKE FREE AND FLEW OFF WHILE DRIVING AT A SLOW SPEED.

• 08/08/2018· POWER TRAIN

  THE CAR WAS RUNNING FINE, THEN SUDDENLY STARTED SHUDDERING VIOLENTLY WHEN ACCELERATING FROM A STOPPED POSITION. AS I CONTINUED ACCELERATING, IT SMOOTHED OUT, BUT AS I CAME TO MY NEXT STOP AND STARTED ACCELERATING, THE SHUDDERING HAPPENED AGAIN, THEN I HEARD A POP AND LOST ALL ABILITY TO ACCELERATE. I COULD HEAR THE ENGINE REV AS I PUSHED THE ACCELERATOR, BUT THE CAR WOULD NOT MOVE. UPON DOING RESEARCH, I LEARNED THAT THERE ARE TONS OF PEOPLE WITH THE SAME OR SIMILAR ISSUES WITH THEIR CVT TRANSMISSIONS, FOR WHICH THE MOST COMMON REMEDY SEEMS TO BE FULL TRANSMISSION REPLACEMENT. NISSAN NEEDS TO DO THE RIGHT THING AND ASSIST THOSE OF US EXPERIENCING ISSUES WITH TRANSMISSIONS THAT ARE OBVIOUSLY FAULTY AND COSTING OWNERS SEVERAL THOUSANDS OF DOLLARS TO REPAIR. FORTUNATELY FOR ME, I WAS IN A RELATIVELY REMOTE AREA, SO NEITHER I NOR OTHER DRIVERS WERE IN DANGER...HOWEVER, HAD I BEEN IN A MORE POPULATED AREA IT COULD HAVE MADE FOR A VERY DANGEROUS SITUATION.