2012 Chevrolet Impala

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2015· UNKNOWN OR OTHER

  I TOOK MY VEHICLE IN FOR SERVICE TO A RECALL FOR THE IGNITION, WHILE THERE THEY DISCOVERED OIL LEAKING FROM OIL PAN GASKET, THEY FOUND PROBLEMS WITH THE EMISSION. I TOOK IT HOME AND WHEN I STARTED IT IT WAS ACCELERATED, I TOOK IT BACK AND DEALER CLAIMED IT WAS NOT PART OF THE WORK THEY DID. THEY CHARGED ME 428.00 TO REPAIR. THE NEXT DAY I DROVE THE CAR THE IDLE WAS AT 3 WHEN I STARTED IT, TOOK IT BACK TO THE DEALER, THEY CLAIM THEY RESET THE IDLE, BUT THE IDLE REMAINS AT 1.5 WHEN IM DRIVING, AND FEELS ACCELERATED. THIS ALL BEGAN WHEN THEY REPAIRED A PROBLEM UNDER GUARANTEE. CAR HAS 103,000.00 MILES.

• 12/31/2014· STEERING

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING T 25 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM UNDERNEATH THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

• 12/31/2013· POWER TRAIN

  AT TIMES, THE VEHICLE JERKS WHILE SHIFTING. I HAVE EXPERIENCED HEAVY JOLTING, ROUGH SHIFTING, ESPECIALLY DURING LOW SPEEDS. WHILE ON HIGHWAY OR DURING STRONG ACCELERATION, CAR SHIFTS GREAT. MOSTLY THE ISSUES ARE DURING DOWNSHIFTS OR LOW SPEED SHIFTS. TOOK TO CHEVROLET DEALERSHIP, WAS TOLD A FACTORY RESET MAY HELP ADJUST TO DRIVING STYLES. WE BOUGHT CAR USED WITH 35000 MILES. THIS DID NOT HELP. NOT EVEN SURE IF THIS IS AN OPTION. NO CHECK ENGINE LIGHTS OR ANYTHING. DEALERSHIP CANNOT LOCATE PROBLEM. SAYS TRANSMISSION TAKES SOME GETTING USED TO. AWESOME CAR, JUST WISH THIS PROBLEM WAS CORRECTED. *TR

• 12/28/2013· POWER TRAIN

  AT SPEEDS 15 MPH AND ABOVE AFTER DECELERATING THEN ACCELERATING TRANSMISSION WILL MAKE A NOISE RANGING FROM A CLINK, CLANK, CLUNK TO A BANGING JOLT AS IF THE CAR HAS BEEN REAR ENDED. THE MORE PRESSURE ON ACCELERATION AND THE LOWER THE GEAR THE LOUDER THE NOISE AND THE GREATER THE JOLT. DEALERSHIP STATES TRANSMISSION IS OPERATING PROPERLY. *TR

• 12/24/2021· WHEELS

  The front wheel hub assembly fails after numerous replacements. The after-market parts do not resolve the problem. Thw assembly girnds and hesitates on right turns during acceleration. This causes hesitation and an unsafe manner when making turns, suddenly, or moving away from emergency vehicles. This is a flaw in the manufacturer with the wheel hub that must be addressed. Thousands of dollars in repairs. Safety is at risk when the vehicle hesitates on turns with oncoming traffic. The Dealer has inspected the part and several auto mechanics. The constant warning light in every case is the 'traction control' orange icon blinks when wheel grinds and hesitates. This will cause wear and tear to the sensor causing the ABS LIGHT, SERVICE TRACTION CONTROL, SERVICE STABILITRAK. Service documents attached from 3 mechanics and 5 warranty replacements in 2 years.

• 12/24/2016· FUEL/PROPULSION SYSTEM

  THE ENGINE GOES DEAD WITHOUT WARNING WHILE I'M DRIVING DOWN THE ROAD. NO LIGHTS ON OR ANY OTHER INDICATIONS THAT IT IS ABOUT TO HAPPEN. WILL NOT RE CRANK. REALIZE THAT IT HAPPENS WHEN MY FUEL SYSTEM IS ABOUT 60 MILES TO EMPTY. AFTER PUTTING GAS IN I CAN CRANK IT RIGHT UP AND GO UNTIL IT HITS AROUND 60 MILES TO EMPTY AND IT WILL GO DEAD AGAIN WITHOUT WARNING, VERY DANGEROUS AND SCARY THING TO HAPPEN IN TRAFFIC. DEALERSHIP TECHNICIAN IS STUMPED AS TO WHAT IT IS, THEY HAVE CHANGED ONE PART AND IT DID NOT WORK, ENGINE WENT DEAD ON HIM ALSO WHEN HE TESTED DROVE IT, CAR HAS BEEN THERE FOR ALMOST 2 WEEKS NOW AND THEY DON'T KNOW WHAT TO DO. I NEED MY CAR BACK.

• 12/22/2019· STEERING

  THIS VEHICLE, IN EARLY NOVEMBER 2019, AT APPROXIMATELY 41,000 MILES BEGAN MAKING A "POPPING" NOISE FROM THE PASSENGER-SIDE FRONT SUSPENSION/STEERING AREA, PRIMARILY WHILE TURNING LEFT (AND SOMETIMES WHEN TURNING RIGHT). THE NOISE BECAME PROGRESSIVELY WORSE OVER A ONE MONTH PERIOD. SUSPECTING IT MAY BE A DEFECTIVE TIE ROD END (PASSENGER SIDE), I INSPECTED THE VEHICLE (ON 12/21/2019) AND FOUND THAT THE STEERING KNUCKLE (AT THE STEERING KNUCKLE ARM - WHERE IT ATTACHES TO THE PASSENGER TIRE ROD) WAS FRACTURED/BROKEN, CREATING A MAJOR SAFETY PROBLEM (THE STEERING KNUCKLE IS FRACTURED AT THE TIE ROD KNUCKLE ARM, AND THEREFORE IT APPEARS POSSIBLE THE STEERING KNUCKLE COULD SHEER OFF AT THE TIE ROD, RESULTING IN TOTAL LOSS OF STEERING CONTROL). THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT, OR HIT ANY CURBS, POT HOLES, OR SIMILAR ITEMS. I FIRST NOTICED THE PROBLEM WHILE MAKING A 90 DEGREE LEFT-HAND TURN AT APPROXIMATELY 15 MPH, ABOUT 500 FEET FROM MY RESIDENCE (WHILE DRIVING HOME). THE ISSUE/NOISE HAS GOTTEN PROGRESSIVELY WORSE SINCE THEN, AND BASED ON MY INSPECTION LAST NIGHT IT IS VERY OBVIOUS THAT THIS VEHICLE IS NOT SAFE TO DRIVE. IT APPEARS THAT THE STEERING KNUCKLE WAS MANUFACTURED INCORRECTLY (IT'S AN ORIGINAL GM PART, WHICH APPEARS TO HAVE BEEN MADE OF CAST ALUMINUM). FROM MY ONLINE RESEARCH, IT ALSO APPEARS THAT A LOT OF OTHER 2000-2013 CHEVY IMPALA OWNERS ARE HAVING THE SAME PROBLEM AS ME. THIS VEHICLE, IN MY OPINION, NEEDS TO BE RECALLED FOR THIS SAFETY ISSUE (BAD STEERING KNUCKLES). ALSO, THIS IS A CALIFORNIA VEHICLE WITH ZERO CORROSION ISSUES. ALSO, I WORK AS AN ACCIDENT/CLAIMS INVESTIGATOR FOR A MAJOR AUTO INSURANCE COMPANY (AND THEREFORE HAVE SIGNIFICANT KNOWLEDGE OF VEHICLES, COLLISIONS, ETC). THIS VEHICLE IS (BY ALL OBJECTIVE STANDARDS) IS UNSAFE TO DRIVE, AND GM SHOULD BE REQUIRED TO ISSUE A RECALL (IN MY PERSONAL AND PROFESSIONAL OPINION).

• 12/22/2017· AIR BAGS

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. UPON STARTING THE VEHICLE, A TICKING NOISE WAS HEARD COMING FROM THE PASSENGER SIDE DASHBOARD. ALSO, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR OTHER REPAIRS AT THAT TIME AND THE CONTACT HAD THE MECHANIC INSPECT THE VEHICLE FOR THE TICKING NOISE. THE CONTACT WAS INFORMED THAT THERE WERE NO AIR BAGS IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT RECEIVED A LETTER FROM TK HOLDINGS, ALERTING HER THAT TAKATA FILED FOR BANKRUPTCY. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

• 12/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/16/2012· VISIBILITY/WIPER

  THE WINDSHIELD HAS A CURVE TO IT THAT SKEWS YOUR PERSPECTIVE OF THE ROAD. THE CAR WAS A RENTAL, AND AFTER JUST AN HOUR OF DRIVING, MY EYES HURT, AND I GOT A HEADACHE. THIS SEEMS LIKE A POOR DESIGN ISSUE, AND OUT CONCERNED ME FOR THOSE WHO MAY ACTUALLY OWN THE VEHICLE. *TR

• 12/15/2014· ENGINE

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

• 12/13/2011· POWER TRAINCrash

  CAR WAS IN PARK AT A GAS STATION, IGNITION OFF, CAR NOT RUNNING. GEAR SHIFT INDICATOR SHOWED "PARK". DRIVER WAS OUT OF THE CAR AND THE CAR ROLLED AWAY, CRASHING INTO PARKED VEHICLE AND RESULTING IN INJURY TO DRIVER. THIS WAS AN AVIS RENTAL CAR WITH 7,500 MILES ON THE ODOMETER. *TR

• 12/10/2021· EXTERIOR LIGHTING

  Passenger dim headlight keeps going out causing a unsafe issue. The plug gets hot and is damaged.A service bulletin was put out on this issue in 2014 so gm has known that this was a problem for a long time. I read several complaints on this issue and can't understand why a recall has not been issued unless gm thinks that it is safe to drive with one headlight. I know from experience that our state police department doesn't think that it is since I just got a warning because my headlight was out again.

• 12/09/2014· SEAT BELTS

  I HAVE TRIED PULLING ON EACH FRONT SEAT BELT VERY QUICKLY TO TRIGGER THE MOTION SENSITIVE RETRACTOR TO SEE IF THE SEAT BELT RETRACTORS WOULD LOCK UP. THEY NO LONGER DO. WHEN THE CAR WAS NEWER, I COULD PULL ON THE RETRACTORS VERY QUICKLY AND THE SEAT BELT RETRACTORS WOULD LOCK UP AS IF AN OCCUPANT MOVED FORWARD QUICKLY AFTER A COLLISION. *TR

• 12/05/2019· AIR BAGS

  WHEN ENTERING CAR THERE IS TAPPING NOISE BEHIND THE PASSENGER GLOVE BOX,THIS NOISE WILL CONTINUE FOR APPROX; 5 MIN ,WHEN KEY IS TURNED TO THE OFF POSITION NOISE WILL CONTINUE FOR A FEW MINUTES BEFORE STOPPING.. CAR IS GARAGE KEPT. MAIN DRIVER IS A SENIOR DRIVER.(83 Y.O )

• 12/04/2015· ELECTRONIC STABILITY CONTROL (ESC)

  I PURCHASED THE VEHICLE BRAND NEW IN APRIL OF 2012. I REPORTED THE ISSUE IN JANUARY 2015. WHEN I START MY VEHICLE, ESPECIALLY FROM A COLD START, I PROCEED TO REVERSE OUT OF A PARKING SPOT AND AS I TURN THE STEERING WHEEL TO THE LEFT. THE TRACTION CONTROL LIGHT ILLUMINATES. AS I STOP THE VEHICLE, I PUT IT IN DRIVE AND WHILE TURNING THE STEERING WHEEL TOWARD THE LEFT AS I PROCEED TO MOVE. THE TRACTION CONTROL LIGHT COMES ON A SECOND TIME BUT THE ABS LOCKS THE LEFT WHEEL (NO ABS LIGHT). I HEAR A METAL GRINDING FOR LESS THAN 3 SECONDS AND THEN IT RELEASES. IT HAPPENS IN ALL WEATHER CONDITIONS BUT THIS ISSUE IS EXTREMELY DANGEROUS, ESPECIALLY IF IT HAPPENS ON THE HIGHWAY. I BROUGHT THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND THEY ARE COMPLETELY CLUELESS ON HOW TO FIX THE ISSUE. I BELIEVE CHEVY IS AWARE OF THE ISSUE AND WON'T ISSUE A RECALL BECAUSE IT AFFECTS MILLIONS OF IMPALAS AND EVEN OTHER VEHICLES AS WELL. (COST = MONEY/ LOSS OF PROFIT) I DID RESEARCH AND NOTICED THERE IS A BULLETIN RELEASED ON THIS SPECIFIC ISSUE BUT THEY DON'T KNOW HOW TO FIX THE PROBLEM. I AM WONDERING IF CHEVY IS WAITING ON SOMEONE TO GET KILLED IN ORDER TO ADDRESS THIS PROBLEM.

• 12/03/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. IN ADDITION, "SERVICE STABILIZER TRAC" WAS DISPLAYED ACROSS THE MESSAGE BOARD AS THE VEHICLE LOST POWER. THE CONTACT ALSO STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUSES TO THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,910.

• 12/02/2014· ELECTRICAL SYSTEM

  2012 CHEVROLET IMPALA IGNITION SWITCH PROBLEM. *MW THE CONSUMER STATED WHAT GM SUGGESTED TO HAVE NO MORE THAN ONE KEY ON THE RING. SHE STATED THAT WAS NOT A FIX. *JB

• 12/01/2024· UNKNOWN OR OTHER

  Stability traction control I have had to fix it 3 times once was ball bearing and the other was a wire harness and it has to go in shop again for stability traction issues again also the door blending parts keep failing in my car I have had 3 replaced

• 12/01/2017· ELECTRONIC STABILITY CONTROL (ESC)

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. EVERY TIME THE VEHICLE WAS STARTED, AND ATTEMPTED TO MAKE A LEFT TURN, THE VEHICLE LOST POWER AND THE STABILITY WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD SLOW DOWN. THE FAILURE OCCURRED EVERYDAY FOR THE LAST TWO WEEKS. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

• 11/29/2021· SUSPENSION,POWER TRAIN,SERVICE BRAKES

  The car has been in the shop twice within 6 months having it. It was towed twice, once for transmission issues and having no power to it at all then it back in the shop for warning lights. I also had it in the shop for about an hour to have a new tire put on it after loosing air. It had to be towed back home for all the brakes being shot and I'm now having an issue with the rear left caliper having a slow leak, the rear left sway bar is also broken in half. The whole entire car has issues and the leasing company and dealership refuse to do anything to help along with not helping me get the payment down. After one thing gets fixed, another thing happens. The suspension is getting bad and has been like that since my fiance and i got the car. The dealership said everything was new and fixed. We had 2 kids in the car and their safety was put at risk as well as others that got in the car. The car is getting to be a death trap for me. the warning lights that were coming on were Service Stabilitrak, Service Brake Assist, Service Trac Control and Service Brake System. These were coming on after I had the car in the shop for the transmission issue. Those lights are now not coming on. My fiance and I were told by the dealership that the brakes were new, nothing mechanically wrong with the car and drives smoothly, this was said before we took the car for a test drive. We were there to buy a car but after we signed the papers, we were told it was a lease.

• 11/29/2016· SUSPENSION

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN UNSTABLE MOTION IN THE FRONT OF THE VEHICLE ASSOCIATED WITH THE SUSPENSION OF THE VEHICLE. THE DEALER WAS NOTIFIED OF THE FAILURE AND THE MANUFACTURER WHO STATED THAT THERE WAS NO MANUFACTURER RECALL AND NO RECOMMENDED REPAIR SOLUTION TO PREVENT THE FAILURE UNTIL THE VEHICLE WAS FURTHER TESTED AND DIAGNOSED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V377000 (SUSPENSION). THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 11/29/2016· STEERING

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

• 11/27/2018· SEATS

  THE PASSENGER SIDE SEAT PRESSURE(?) SWITCH IN SEAT FOR AIR BAG, CONSTANTLY GOES OFF INDICATING THERE IS SOMEONE SITTING THERE, WHEN IN FACT THERE IS NO ONE OR A PIECE OF PAPER ON THE SEAT. IT STARTED OUT AS A RARE OCCURRENCE BUT IS NOW PRETTY MUCH SWITCHING ON ALL THE TIME, EITHER AT CAR START UP OR IN THE MIDDLE OF DRIVING. IF IT DIDN'T DINGLE, WARNING THE PASSENGER ISN'T BUCKLED IT WOULDN'T BE A HUGE DEAL, BUT STILL WOULDN'T NEED IT TO DEPLOY IN AN ACCIDENT WHEN THERE ISN'T A PASSENGER.

• 11/27/2018· ENGINE

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO PREMIER NISSAN OF METAIRIE (504-455-5800, LOCATED AT 6636 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE SEVEN DIFFERENT FAILURE CODES WERE LOCATED, INCLUDING THE CAM SHAFT POSITION SENSOR AND THE POWER TRAIN CONTROL RELAY. THE CONTACT REPLACED THE PARTS, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. THE VIN WAS NOT PROVIDED.

• 11/26/2013· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  WHEN DRIVING WITH THE ENGINE AT LOWER THAN NORMAL DRIVING TEMPERATURE, DRIVER STOPS AT A STOP SIGN AND WITH HARD ACCELERATION THE ENGINE SURGES FROM FULL POWER TO DYING OUT AS THO FUEL STARVED.THIS CONTINUES IN A JERKING ACTION. UNTIL; THE DRIVER REMOVES HIS FOOT FROM THE ACCELERATOR AND THEN PRESSES THE GAS FEED AGAIN AT WHICH TIME THE ENGINE RUNS SMOOTHLY. THIS HAS HAPPENED ON NUMEROUS OCCASIONS, HOWEVER THE DEALERSHIP CAN FIND NOTHING WRONG AS THE ENGINE IS NOW AT NORMAL RUNNING TEMP. DRIVER WAS TOLD THE PROBLEM IS IN THE THROTTLE BODY OF THE FUEL SYSTEM --- HELP.. *TR

• 11/25/2016· STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)

  TAKATA RECALL / AIRBAGS LIGHT CAME ON AND STARTED MAKING LOUD CLICKING NOISE WHERE AIRBAGS ARE LOCATED

• 11/25/2016· SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  THE CAR KEEPS SHORTING OUT THE BATTERY. THE STARTER IS SLUGGISH. THE TRACTION CONTROL LIGHT KEEPS COMING ON.

• 11/25/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT CALLED FOR SEVERAL WEEKS AND WAS UNABLE TO RECEIVE ANY RESPONSE FROM THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/22/2019· STEERING,SUSPENSION

  RECENTLY MY CAR MAKES A POP OR LOW CLICKING NOISE WHEN I TURN THE STEERING WHEEL TO THE LEFT. I'VE LOOKED INTO AND SEE THERE WAS A RECALL ON THE MODEL IN 2012 BUT I HAVEN'T FOUND ANY RECORDS OF MY CAR BEING REPAIRED. I WANT TO KNOW IF MY CAR CAN POSSIBLE BE REPAIRED SINCE THE RECALL FALLS IN LINE WITH A PREVIOUS RECALL. IT HAPPENS WHEN I TURN ALMOST FULL TO THE LEFT WHILE IN MOTION, WHETHER I GO FORWARD OR BACK IT MAKES THE NOISE. I WANT TO KNOW IF I CAN GET THIS REPAIRED FOR FREE. THE CAR HAS BEEN DOING THIS SINCE JUNE 2019 AND I'VE OWNED IT SINCE MAY 2016. I HAVEN'T TRIED TO GET IT FIXED MYSELF DUE TO FUNDS AND I'M WORRIED SOMETHING DANGEROUS MAY HAPPEN AND I HAVE A KID, SO I WANT TO BE SAFE. I ALSO WANT TO KNOW IF IT WAS EVER REPAIRED FOR THE FIRST RECALL

• 11/18/2015· SEAT BELTS

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE CONTACT WITNESSED THAT THE DRIVERS SEAT BELT BUCKLE ASSEMBLY WAS DETACHING. THE CONTACT LATER INSPECTED THE REAR SEAT BELT BUCK ASSEMBLIES AND WITNESSED THAT THEY WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,477. THE VIN WAS NOT AVAILABLE.

• 11/18/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER IN REFERENCE TO THE RECALL, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/17/2015· POWER TRAIN

  CLUNKING SOUND FROM TRANSMISSION DIFFERENTIAL...WHEN YOU PULL OUT FROM A STOP YOU GET A CLUCKING NOISE AND THE CAR CANNOT GO...SOMETHING IS GRABBED..PULLING ONTO A CITY STREET OR GOING IN REVERSE FROM DRIVEWAY..MECHANIC HAS BEEN UNABLE TO FIND PROBLEM AFTER 5 ATTEMPTS.

• 11/17/2015· WHEELS

  THE TIRES CONTINUALLY LOOSE AIR. THE DEALER WAY BACK WHEN SAID TIRES WERE MY EXPENSE. TOOK IT TO DISCOUNT TIRE AND THEY SAID THE RIMS ARE NOT SMOOTH ENOUGH FOR A TIGHT SEAL. I NEED TO ADD AIR EVERY 2 WEEKS WITHOUT FAIL. NOW I'M PAST THE 36 MONTH WARRANTY.

• 11/17/2014· TIRES

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE. THE CONTACT DISCOVERED A BULGE IN THE FRONT DRIVER SIDE TIRE. THE DEALER STATED THAT THE FAILURE OCCURRED AS A RESULT OF HITTING A POTHOLE. THE TIRE HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 50,000.

• 11/16/2019· ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  1ST - 8/11/2018 - 79,653 MILES - CHECK ENGINE LIGHT CAME ON, CODE P0411 SECONDARY AIR INJECTION SYSTEM INCORRECT FLOW DETECTED. DEALERSHIP STATED THE SOLENOID MALFUNCTION CHECK ENGINE CAME BACK ON, CODE P0411, CHEVROLET STATED THE SECONDARY AIR INJECTION SYSTEM IS FUNCTIONING AS DESIGNED AND RESET THE CODE. CHEVY'S STATED THE FAULTY SIR INJECTION SOLENOIDS BANK 1 AND 2 WAS THE CAUSE OF THE CHECK ENGINE LIGHT CODE P0411. ADVISED ME THAT THE BATTERY TERMINAL MAY BE THE ISSUE AND RECOMMENDED CHANGING IT. RECOMMEND A NEW ALTERNATOR. CHEVY WAS UNABLE TO VERIFY THE CODE P0411 BUT MADE A RECOMMENDATION FOR THE ISSUE. CHECK ENGINE LIGHT CAME BACK ON AGAIN, NO OTHER ISSUES WITH THE VEHICLE AT THAT TIME. GM OPENED A TAC CASE. ADVISED BY TAC THAT CARBON BUILDUP IN THE CYLINDER VALVES FROM THE CYLINDER HEADS WAS THE CAUSE. TOLD TO DRIVE VEHICLE FOR A FEW DAYS. WITHIN 3 DAYS CHECK ENGINE LIGHT CAME BACK ON. CHEVY INSTALLED A VEHICLE DATA RECORDER PER THE GM FIELD SERVICE ENGINEER. TEST RESULTS SHOWED BOTH AIR INJECTION CUT OF VALVES NEEDED TO BE REPLACED. FUTURE ALSO UPDATED ECM CALIBRATION AND PROGRAMMED IT - COVERED UNDER WARRANTY. 6TH VISIT ON 9/3/2019 AT 85970 MILES CHEVROLET ADVISED THE CAUSE IS DUE TO THE LEFT TEMPERATURE CONTROL AND AIR INLET ACTUATORS. 7TH - 9TH TIME, ADVISED BY INDEPENDENT AUTO REPAIR SHOP, THAT EVERYTHING WAS WORKING AS NORMAL. CHECK ENGINE LIGHT CODE WAS RESET. ADVISED CAR NEEDS TO BE CALIBRATED AT GM-APPROVED DEALERSHIP. AS OF TODAY, THE CHECK ENGINE LIGHT REMAINS ON. THE FINAL SHOP ADVISED THE ISSUE MAY BE THAT THE SYSTEM WAS NOT CALIBRATED OR JUST NEEDED TO BE CALIBRATED EVERY TIME THE CHECK ENGINE LIGHT CAME ON. I BELIEVE THAT THOUSANDS OF GM CUSTOMERS ARE PAYING OUT OF POCKET FOR UNNECESSARY P0411 REPAIR WORK.*DT*JB

• 11/16/2015· ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY, TRACTION CONTROL, AND CHECK BRAKES WARNING INDICATORS FLASHED RANDOMLY. THERE WAS AN ABNORMAL NOISE EACH TIME THE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 02/12/16*LJ

• 11/15/2022· UNKNOWN OR OTHER

  I purchased the vehicle used. Four months after I purchased it the traction control, stabilitrak and reduced engine power light came on. I took it to a certified mechanic, he said the code came back as a faulty battery. He replaced the battery and said everything should be fine. Less than 4 hours the car did the same thing. I took it back and he said it was the throttle so he cleaned it costing me a total of approximately 350.00. I didn’t have any problems for 2 months. Now it seems to be getting worse and does it almost every time I start the car. The car idles rough and shifts hard if I drive it. Also the traction control light comes on when I turn left and makes a grinding noise. Since the issue I’ve researched and found several complaints regarding the same issue.

• 11/15/2018· ELECTRONIC STABILITY CONTROL (ESC)

  WHILE DRIVING ON LOCAL ROADS AND ACCELERATING LOOSE THE TRACTION CONTROL (STABILIZER TRACTION CONTROL DISPLAY) AND CAN NOT ACCELERATE MOMENTARILY. MOST OF THE IMES ITS HAPPENING WHEN TURNING LEFT (SLOW SPEED) OR ACCELERATING FROM STOPPED POSITION (RED LIGHT)

• 11/13/2012· STEERINGCrash

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE STEERING BECAME DIFFICULT TO MANEUVER CAUSING THE DRIVER TO CRASH INTO A TELEPHONE POLE. THE FRONT PASSENGER SUSTAINED WHIPLASH. THE REAR PASSENGER SUSTAINED A BROKEN THUMB AND A HEAD CONCUSSION. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED A TOW YARD. THE VEHICLE WAS DESTROYED. THE APPROXIMATE MILEAGE WAS 33,500.

• 11/11/2018· EXTERIOR LIGHTING

  MY LOW BEAM HEADLIGHTS QUIT WORKING.

• 11/10/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/08/2018· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  TL* THE CONTACT OWNED A 2012 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE FINALLY STOPPED WHEN IT CRASHED INTO AN EMBANKMENT. THE PASSENGER WAS TAKEN TO SHERMAN ELGIN HOSPITAL TO RECEIVE MEDICAL ATTENTION FOR BACK, NECK, AND SHOULDER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED BY THE POLICE TO AN UNKNOWN LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 51,564.

• 11/06/2017· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE TRACTION CONTROL, TRACTION STABILIZER, AND REDUCED ENGINE POWER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED; HOWEVER, THERE WAS NO RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED AND A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE ISSUE COULD BE DUE TO THE THROTTLE BODY. THE CONTACT WAS ALSO INFORMED BY THE MANUFACTURER THAT THERE WAS A SPECIAL COVERAGE TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

• 11/03/2015· ELECTRICAL SYSTEM,SERVICE BRAKES

  WHEN I START DRIVING ON LOCAL STREET EACH MORNING, I MAKE A LEFT TURN, THE CAR MAKES A LOUD GRINDING NOISE AND MY SERVICE TRACTION CONTROL, SERVICE BRAKE ASSIST, & ABS LIGHT ALL COME ON. THEY ALSO GO ON & OFF WHEN I GO OVER SPEED BUMPS MAKE A LOUD GRINDING NOISE. THE TRACTION CONTROL SYMBOL WILL COME ON AND I WILL BE STUCK TRYING TO ACCELERATE. THIS IS VERY DANGEROUS AS I HAVE ALMOST BEEN HIT FROM BEHIND A FEW TIMES DUE TO NOT BEING ABLE TO ACCELERATE IN A TIMELY FASHION. I HAVE GONE ON CHEVY IMPALA FORUMS LOOKING FOR OTHER DRIVERS WHO MAY HAVE EXPERIENCED THIS ARE THERE ARE A GOOD NUMBER OF THEM. IT SEEMS TO BE AN ELECTRICAL PROBLEM. I FINALLY TOOK IT TO A MECHANIC AND THEY COULD NOT REPRODUCE THE PROBLEM. IT STILL HAPPENS.

• 11/02/2015· ENGINE

  TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE REVVED AND STALLED. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

• 11/02/2015· UNKNOWN OR OTHER

  HAVE HAD 5 GOODYEAR EAGLE LS TIRES THAT HAVE BROKEN BELTS IN THEM. WHEN I GOT THE CAR IT HAD EAGLE LS'S ON IT. THEY ALL HAD THE SAME PROBLEM AND WERE REPLACED UNFORTUNATELY WITH THE SAME BRAND OF TIRE. NOW 1 OF THE NEW EAGLE LS HAS A BROKEN BELT IN IT AND IT FEELS LIKE I HAVE A BENT RIM. MY TIRE PLACE NOW IS TELLING ME THAT THE EAGLE LIS IS JUNK AND DOES NOT RECOMMEND THEM AGAIN. I WILL HAVE TO REPLACE ALL THE TIRES AGAIN BECAUSE OF THE FLAW IN THEM. SOMETHING SHOULD BE DONE ABOUT THIS BEFORE SOMEONE GETS HURT OF KILLED WITH THE JUNK TIRES. GOODYEAR OFFERED NO REPLACEMENT DISCOUNTS OR HELP WITH THIS PROBLEM PER THE TIRE SHOP.

• 11/01/2019· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  WHILE DRIVING HOME FROM WORK DURING RUSH HOURS MY 2012 CHEVY IMPALA'S DASHBOARD LIGHTS UP SAYING " SERVICE TRACTION CONTROL, SERVICE STABILINK, ENGINE POWER REDUCED" TERRIFIED AS I WAS IN THE MIDDLE LANE TRYING TO GET OVER AS MY CAR BEGAN TO GO INTO LIMP MODE.I ALMOST GOT REAR ENDED DUE TO THIS PROBLEM. I WAS ACCELERATING FROM BEING STOPPED.

• 11/01/2017· AIR BAGS

  I HAVE A2012 IMPALA WHICH HAD ALMOST 60000 MILES ON IT WHEN PURCHASED IT. VEHICLE NOW HAS AROUND 85000 MILES ON IT, HAVE NOT BEEN IN ANY ACCIDENTS EVER. RECENTLY MY AIR BAG LIGHT CAME ON DISPLAYING THAT THE PASSENGER SIDE AIR BAG IS OFF. I TOOK IT INTO A SHOP WHERE THEY PROVIDED ME WITH A DIAGNOSTIC CHECK AND WAS TOLD THAT IS MOST LIKELY THE SENSOR ON PASSENGER SEAT. AFTER BEING TOLD THIS, I TOOK IN TO DEALER SHIP FOR IMMEDIATE ASSISTANCE REMINDING YOU THAT IT IS DEFINITELY A SAFETY ISSUE IF THIS VEHICLE IS IN USE WITHOUT AIR BAGS PROPERLY WORKING. I KNOW THAT THERE IS PRIOR RECALLS FOR SAME VEHICLE, SAME PROBLEM ONLY THE RECALLS WERE FOR YEARS 2008-2010. THE DEALER WOULD NOT EVEN LOOK AT VEHICLE WITHOUT CHARGING ME ALMOST A 200$ FEE TO RUN A DIAGNOSTIC CHECK ON A MAJOR KNOWN SECURITY ISSUE. I FURTHER CALLED GM THE SAME DAY AND SPOKE TO TWO REPRESENTATIVESEPARATE. THE FIRST REP WAS A MAN, I EXPLAINED THAT THE AIR BAG FRONT PASSENGER NOTIFICATION CAME ON. HE ASKED IF I WAS IN ACCIDENT,WHICH NO, NEVER ANY ACCIDENT. HE PUT ME ON HOLD THEN CAME BACK AND ADVISED ME OF A RECALL AND HE WAS NEEDING TO SEE WHAT HE'S GOING TO DO FOR ME, PUT ME BACK ON HOLD JUST TO GET ANOTHER REP , I ASKED FOR SUPERVISOR.THE LADY CAME ON AND CLEARLY TOLD ME THE OPPOSITE OF THE MAN I WAS JUST TALKING TO. THAT NO NO RECALL, THAT I WOULD BE RESPONSIBLE FOR ALL FEES.ARE YOU KIDDING ME??THEY SAID THAT UPON PREVIOUS SITUATIONS,THAT AN AIR BAG SENSOR WOULD NEED REPLACING COSTING ABOUT $1000..CLEARLY THERE'S A FAULTY, SOFTWARE DEFECT WHICH WAS PREVIOUSLY RECALLED FOR MY VEHICLE. GM NEEDS TO CARE THAT NO LIFE SHOULD BE AT RISK IF IN AN UNSAFE CHEVY IMPALA. I REFUSE TO THINK GM PROVIDES UNSAFE VEHICLES TO ANYONE. THERE'S WAY TOO MANY COMPLAINTS OF AIR BAG ISSUES WITH THESE TYPES OF VEHICLES, GOD FORBID ANY ACCIDENTS HAPPEN AND GM COULD HAVE PREVENTED THE PROBLEM AND EVEN SAVE A LIFE.

• 10/30/2023· STEERING

  The contact owns a 2012 Chevrolet Impala. The contact stated that while the vehicle was parked, he became aware of condensation under the vehicle. The oil pressure light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the brake hose needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 11V398000 (Steering). The manufacturer was notified of the failure. The failure mileage was 127,000.