2012 Buick Enclave

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2024· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  My car has shut off multiple times , electrical shorts, intermittent no start, intermittent misfires all the time but randomly , injector codes even when replaced and injectors are good , yes come check out my vehicle no shops can find out what's the problem practically the whole front end has been replaced and problems still happening it is congruent with a recall but shows nothing from vin

• 12/18/2019· POWER TRAIN

  LAST COUPLE YEARS I BEEN HAVING PROBLEMS WITH THE TRANSMISSION SKIPPING, HESITATING A LOT THE DEALER TOLD ME THERE IS BIG PROBLEM WITH THE TRANSMISSION IN THIS VEHICLE AND THEY TOLD ME I WILL NEED NEW TRANSMISSION OR IT HAS TO BE REBUILT BECAUSE IT WILL GET WORSE WITH TIME. MY MECHANIC ADD SOME LUCAS TO HELP SMOOTH UP THE SHIFTING AND I DID THAT TWICE AND IT GETTING WORSE NOW SO I DON'T KNOW WHAT I WILL DO BECAUSE NEW TRANSMISSION IS COSTLY AND REBUILD ALSO. THE PROBLEM ACCURAC WHEN I DRIVE EVERY DAY AND IT'S HAPPENS WHEN I BE CRUISING AND THE CAR BE HESITATING AND SHAKING AND DON'T WANT TO DOWN SHIFT AND THEN FEELS LIKE IS STOLING AND WILL SHUT DOWN AND THIS HAPPENS ALL THE TIME. THIS HAPPENS EVERY TIME I DRIVE SO THIS IS SAFETY ISSUE AND THIS IS HAPPENING TO A LOT OF PEOPLE AND SHOULD BE RECALL FOR THE TRANSMISSION IN THIS VEHICLE AS SOON POSSIBLE. THANKS

• 12/18/2018· ELECTRICAL SYSTEM

  POWER LIFTGATE MOTOR IS NOT WORKING. WHEN THE LIFTGATE WAS OPENED MANUALLY AFTER THE POWER LIFT DID NOT WORK A LOUD CLANKING ENSUED.

• 12/11/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/08/2015· STEERING

  AT 60,000 MILES NOTICED A SLIGHT "SQUEAK" IN MY STEERING WHEN TURNING. DEALERSHIP CHECKED IT AND STATED I NEEDED A NEW STEERING RACK "...FOUND NOICE COMING FROM STTERING GEAR INPUT SHAFT SEAL, BUT ASLO FOUND STEERING GEAR LEAKING FLUID OUT BOTH END OF GEAR". QUOTED ME A $1589.00 REPAIR. I WAS INFORMED THIS HAS BEEN AN ISSUE ON ENCLAVES & TRAVERSES, BUT NOT A RECALL.

• 12/04/2019· STEERING,UNKNOWN OR OTHER

  POWER STEERING PUMP WAS REPLACED SEPT 2017 DUE TO INTERMITTENT STEERING PROBLEMS WHEN MAKING RIGHT HAD TURNS GENERALLY AT LOWER SPEEDS (78066 MILEAGE). NOVEMBER 2019 SAME ISSUE (98302 MILEAGE) DEALER TOLD ME WITH SOME CARS TWO YEARS IS THE LIFE OF A POWER STEERING PUMP. I WOULD NOT BE ABLE TO CONTROL THE VEHICLE IF THIS HAPPENED A ANY RATE OF SPEED. ALSO, THE AIR CONDITIONER HAS BEEN REPAIRED EVERY YEAR SINCE 2015. EARLIER IN 2019 THE BLOWER ON THE HEATER TOTALLY QUIT AND HAD TO BE REPLACED

• 12/03/2012· STEERING

  TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO ABNORMALLY PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT AN ALIGNMENT NEEDED TO BE PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE HE WAS TOLD THAT THE FAILURE WAS UNDETECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 7,000.

• 12/02/2016· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED ON THE BACK OF AN OCCUPANT. THERE WERE NO INJURIES. THE FAILURE OCCURRED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE LIFTGATE STRUTS WERE REPOSITIONED INSTEAD OF HAVING THE SOFTWARE UPDATED AS THE RECALL REMEDY STATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

• 11/29/2022· ENGINE

  The contact owns a 2012 Buick Enclave. The contact stated that while driving uphill and while driving approximately 60 MPH, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact stated that the vehicle was repaired after the dealer made a contract for the repair; however, the failure recurred, and the contact stated that the vehicle was jerking while driving at various speeds. The vehicle was then taken to two independent mechanics, who retrieved failure codes from the wheel speed sensor. The contact was informed that the engine needed to be replaced. After filing a complaint with the Federal Trade Commission, the contact was advised to file a complaint with the NHTSA hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 128,000.

• 11/25/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/22/2016· AIR BAGS

  LAST NIGHT (11/21/2016) MY 2012 BUICK ENCLAVE'S PASSENGER AIRBAG LIGHT CAME ON. VEHICLE HAS ONLY 61,000 MILES. I TOOK IT IN AND FOUND OUT THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACE AT A COST TO ME OF $1100. I WAS ALSO TOLD THAT AIR BAGS WILL NOT DEPLOY IN THE EVENT OF A CRASH. I'VE NOTICED THAT THIS IS AN ONGOING PROBLEM MANY PEOPLE HAVE WITH THIS CAR. HOW IS THIS NOT A RECALL?

• 11/22/2016· UNKNOWN OR OTHER

  POWER LIFT GATE STRUTS FAILED. THIS WAS A RECALL ON OTHER 2012 MODELS. I HAD TO PAY $1113.21 FOR THIS REPAIR. THIS CREATED A SAFETY HAZARD. THIS LIFTGATE FELL ON MY DAUGHTER. WE CAUGHT IT BUT SHE COULD HAVE BEEN HURT.

• 11/18/2015· POWER TRAIN

  WHENEVER THE VEHICLE IS IN DRIVE AND ON AN INCLINE THE VEHICLE WILL ROLL BACKWARDS EXCESSIVELY IF THE BRAKES ARE NOT HELD. IF I PULL UP TO A SIGNAL LIGHT OR INTERSECTION WHERE THERE IS AN INCLINE MY HEART IS BEATING SO FAST BECAUSE I AM AFRAID THE VEHICLE IS GOING TO ROLL BACKWARDS ONTO THE VEHICLE BEHIND ME. I HAVE BEEN TOLD BY A DEALERSHIP REPAIR REPRESENTATIVE TO "JUST APPLY THE BRAKES." WELL, YOU HAVE TO RELEASE THE BRAKES IN ORDER TO ACCELERATE AND MERGE INTO TRAFFIC AND WHEN I RELEASE THE BRAKES TO PROCEED, THE VEHICLE WILL ROLL BACKWARDS UNLESS I HURRY UP AND ACCELERATE (DOING THIS, I RUN THE RISK OF CRASHING INTO ONCOMING TRAFFIC). IF THERE IS A VEHICLE DIRECTLY BEHIND MY VEHICLE, I COULD POSSIBLY ROLL BACKWARDS INTO IT OR INTO SOMEONE WALKING BEHIND MY VEHICLE. THE DEALERSHIP REPAIR SHOP CONTINUES TO TELL ME THIS IS "NORMAL". NONE OF THE VEHICLES MY FAMILY HAS EVER OWNED OR THAT I'VE EVER DRIVEN HAS DONE THIS. THE DEALERSHIP REPAIR MANAGER TEST DROVE OTHER ENCLAVES ON THE LOT AND HE SAID THEY DID NOT ROLL BACKWARDS IN SIMILAR SITUATIONS. BUT WHEN HE TEST DROVE ANOTHER 2012 BUICK ENCLAVE IT ALSO ROLLED BACKWARDS WHEN ON AN INCLINE AND IN DRIVE. HE TOLD ME THAT SINCE THE OTHER 2012 BUICK ENCLAVE ALSO ROLLED BACKWARDS, THAT HE CONSIDERED THIS AS "NORMAL". I TOLD HIM IT'S NOT NORMAL FOR A VEHICLE TO EXCESSIVELY ROLL BACKWARDS LIKE THAT; IN MY OPINION THIS IS A SERIOUS 2012 BUICK ENCLAVE ISSUE. WHAT AM I TO DO IF THE BRAKES, GOD FORBID, SHOULD ALSO GO OUT. I'M AFRAID THAT IF I'M GOING UP A BRIDGE OR SOMETHING I'M GOING TO ROLL BACKWARDS TO MY DEATH.

• 11/16/2017· AIR BAGS

  FREQUENT MESSAGE APPEARING IN THE MESSAGE CENTER WHICH INDICATES "SERVICE AIR BAGS'. THE AIRBAG SYMBOL IS ALSO LIT AT THE SAME TIME. THE MESSAGE APPEARS AT DIFFERENT TIMES AND WILL REMAIN LIT FOR ABOUT 8 SECONDS. IT HAPPENS WHILE THE VEHICLE IS IN MOTION OR WHEN STOPPED, HOWEVER NOT AT ANY SPECIFIC TIME. THIS VEHICLE WAS PURCHASED NEW FROM THE BUICK DEALER IN EL PASO, TEXAS AND HAS NEVER BEEN IN ANY TYPE OF COLLISION. AN INTERNET CHECK ON THIS TYPE OF COMPLAINT SHOWS THAT MY VEHICLE YEAR IS PART OF ONGOING PROBLEMS WITH THAT SAME MESSAGE BEING DISPLAYED, HOWEVER MY DEALER INDICATES THAT MY VIN IS NOT PART OF THE RECALL TO HAVE THAT REPAIRED BY BUICK. IN MY OPINION, THIS IS A SAFETY ISSUE AND SHOULD BE COVERED BY BUICK. MY VEHICLE HAS 78,000 MILES ON THE ODOMETER AND HAS BEEN MAINTAINED BY THE DEALER SINCE IT WENT INTO SERVICE. THIS COMPLAINT IS A MANUFACTURER DEFECT WHICH SHOULD BE CORRECTED BY BUICK. THIS COMPLAINT WAS FIRST NOTICED AROUND 11-2016 HOWEVER IT WAS DIFFICULT TO CATCH IT WHEN THE MESSAGE WOULD BE DISPLAYED. IT TOOK MONTHS TO NOTICE IT AS IT IS SHOWN IN THE INCLUDED IMAGE SINCE THE VEHICLE WOULD BE IN MOTION AT THE TIME. I FINALLY WAS ABLE TO GET MY WIFE TO SNAP A PHOTO OF THE MESSAGE BEFORE IT DISAPPEARED FROM THE DASH BOARD.

• 11/15/2021· AIR BAGSCrash

  The contact owns a 2012 Buick Enclave. The contact stated that while driving 65 mph a second vehicle crashed into the passenger side causing severe damage to the vehicle. During the crash, the passenger-side curtain air bags did not deploy. The driver sustained neck, back, and shoulder inquiries. The front passenger sustained head neck and back injuries. The second-row driver-side passenger suffered a head injury. The second-row passenger-side occupant suffered a head and neck and arm injury. The service dog located in the 3rd row was also injured during the crash. Medical attention was sought a couple of days after the incident. A police report was taken at the scene. The vehicle was not towed. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 132,000

• 11/15/2013· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE TURN SIGNALS FAILED TO EMIT A CLICKING NOISE WHEN ENGAGED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE WHERE THE RADIO AND INSTRUMENT PANEL WERE REPLACED AT DIFFERENT TIMES. THE FAILURE PERSISTED AFTER EACH REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

• 11/12/2023· AIR BAGS

  PURCHASED CAR USED FROM CAR DEALER. DEALER STATES HIS MECHANIC INSPECTED VEHICLE. I DROVE OFF THE LOT WITH NO ISSUES. LESS THAN 48 HRS LATER, SERVICE AIRBAG LIGHT COMES ON. VEHICLE WAS STATIONARY, IGNITION TURNED ON WHEN LIGHT CAME ON. LIGHT COMES ON, GOES OFF AND REPEATS THIS...

• 11/10/2015· STEERING

  A WEEK AGO, I FELT MY 2012 BUICK ENCLAVE WASN'T STEERING PROPERLY...LIKE I SUDDENLY HAVE CONSIDERABLY LESS CONTROL...AS IF THE STEERING WHEEL IS FIGHTING ME WHEN I TURN. I NOTICED IT BECAUSE I COULD NOT GET MY CAR'S STEERING TO RESPOND COMING ONTO AN ENTRANCE RAMP ONTO 76W IN PA AND IT ALMOST VEERED INTO THE LANE TO THE LEFT (AS I WAS FIGHTING TO HOLD MY WHEEL TO THE RIGHT COMING OFF THE RAMP). I BROUGHT THE CAR TO MY LOCAL GM CERTIFIED MECHANIC WHO DID DIAGNOSTICS AND DISCOVERED A MALFUNCTION IN MY STEERING PUMP AND A LEAKY HOSE. HE SUGGESTED I CALL THE GM DEALER WHO REPAIRS MY CAR FOR ANY ITEM UNDER RECALL, BULLETIN OR EXTENDED WARRANTY BECAUSE THE ISSUE HE IDENTIFIED IS CONSISTENT WITH A SAFETY ISSUE IDENTIFIED ON EARLIER ENCLAVES. THE SERVICE MANAGER AT FAULKNER BUICK IN WEST CHESTER DID STATE THAT IT IS AN ISSUE ON EARLIER MODELS AND THERE IS A BULLETIN ISSUED FOR EARLIER MODELS FOR POWER STEERING ISSUES IN ENCLAVES. MY YEAR/VIN IS NOT COVERED. HE SUGGESTED I CALL GM. I WAS ON PHONE WITH GM WARRANTY FOR AN HOUR. THEY OPENED CASE BUT SAY THEY CAN'T REVIEW CASE UNTIL THE STEERING ISSUE IS VERIFIED BY A GM SERVICE DEALER. I WILL HAVE TO PAY GM SERVICE DEALER FOR DIAGNOSTICS WHEN I ALREADY PAID A GM CERTIFIED MECHANIC FOR SAME. GM IS NOT ABLE TO TELL ME UNTIL ONE OF THEIR SERVICE PROVIDERS CONFIRMS ISSUE WHAT, IF ANY, FINANCIAL ASSISTANCE THEY WILL PROVIDE. THE REPAIR IS ESTIMATED AT ~$1000...THE ENTIRE PUMP AND HOSE NEED TO BE REPLACED, AND ESTIMATED LABOR IS 6 HOURS. IN MEANTIME, I HAVE TO SLOW MY CAR DOWN TO 20 MILES PER HOUR OR LESS COMING ONTO OR OFF OF RAMPS FOR MAJOR HIGHWAYS SUCH AS PENN TPKE BECAUSE STEERING CONTROL ISN'T THERE & IT FEELS AS IF WHEEL IS PULLING IN OPPOSITE DIRECTION, I'M HAVING TO FIGHT IT, AND IT FEELS AS IF CAR WILL SKID OUT. MY MECHANIC LOOKED AT ALL OTHER POSSIBILITIES AND ID'D FAULTY STEERING PUMP AND HOSE LEAK, SPECIFICALLY.

• 11/10/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE LIFTGATE DOOR WAS OPENED, IT SUDDENLY FELL DOWN AND STRUCK THE CONTACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE DOOR STRUTS WERE FAULTY. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) IN AUGUST OF 2015. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 50,000.

• 11/09/2021· STRUCTURE

  The contact owns a 2012 Buick Enclave. The contact stated that upon starting the vehicle, he would hear loud abnormal rattling and ticking sounds coming from the corner between the front passenger’s side and the windshield. There were no warnings lights were illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 129,000.

• 11/05/2020· POWER TRAIN,ENGINE

  TL* THE CONTACT OWNS A 2012 GMC ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. WHITE FORD LLC., LOCATED AT 175 OLD FARM RD, ROANOKE RAPIDS, NC 27870 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

• 11/03/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN THE TAILGATE OPENED, IT FAILED TO REMAIN UP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

• 11/02/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/30/2014· SUSPENSION,POWER TRAIN

  REAR DIFFERENTIAL CLUTCH PAK REPLACED BY DEALER SERVICE DEPARTMENT. UNDER WARRANTY. OIL WAS DRIPPING FROM REAR, CENTER, NEAR AXLE. 09/11/2012 FIRST DEALERSHIP DIAGNOSED "F2023 SEAL, PINION SHAFT OIL - REAR DIFFERENTIAL " REPLACED SEAL. UNDER WARRANTY - NO CHARGE. MILEAGE 24138. 09/19/2011 STILL LEAKING WHILE OUT OF TOWN. SECOND DEALERSHIP DIAGNOSED SAME THING. "PINION SEAL IS LEAKING" "REPLACED THE REAR DIFFERENTIAL PINION SEAL FILLED FLUID..." UNDER WARRANTY - NO CHARGE. MILEAGE 24710. 09/27/2012 STILL LEAKING. CALLED DEALERSHIP WHERE CAR WAS PURCHASED. TOOK TO THEIR SERVICE DEPARTMENT. THEY DIAGNOSED, "R&R TORQUE TUBE AND FOUND OIL ON BOTH SIDE OF CLUTCH PACK. OPENED TAC CASE REPLACED CLUTCH PACK AND DISASSEMBLED TORQUE TUBE AND CLEANED ALL OF RESIDUAL OIL." UNDER WARRANTY - NO CHARGE. MILEAGE 25504. THIS FINALLY CORRECTED THE PROBLEM. *TR

• 10/30/2014· STEERING

  STEERING GEAR BOOTS LEAKING FLUID ON AWD VEHICLE. APPROX $1780 REPAIR TO REPLACE STEERING GEAR SEALS NEEDED PER CHEVROLET DEALER SERVICE DEPARTMENT. *TR

• 10/26/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 10/23/2017· STRUCTURE

  TOOK MY VEHICLE IN TO HAVE NHTSA CAMPAIGN 15V415000 COMPLETED (LIFTGATE STRUT FAILURE). TOOK THE VEHICLE HOME FROM THE DEALERSHIP AND THE FIRST TIME I LIFTED THE TAILGATE IT FELL ON ME. CALLED THEM UP AND THEY SAY "OH YES I GUESS THE GAS STRUTS NEED REPLACING -- THE PROGRAM CHANGE DIDN'T DO IT" . APPALLING RECALL SERVICE AT PHILLIPS BUICK/GMC IN LEESBURG, FLORIDA IF YOU ASK ME.

• 10/21/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 10/19/2020· AIR BAGS

  I BOUGHT A 2012 BUICK ENCLAVE USED IN 2018. THIS YEAR THE AIRBAG DASHBOARD LIGHT CAME ON. MECHANIC SAYS I MUST REPLACE THE AIRBAG (WHICH ISN'T CHEAP) AND ALL AIRBAGS ARE DISABLED UNTIL IT IS FIXED. I KNOW THERE WAS A MASSIVE RECALL BUT APPARENTLY MY ENCLAVE WASN'T ONE OF THEM.

• 10/13/2016· UNKNOWN OR OTHER

  GM HAD RECALL ON POWER LIFT GATE WERE STRUTS WERE FAILING AND FALLING DOWN ON PEOPLE DECEMBER 2015 THEY DIDN'T REPLACE STRUTS(SAID THEY WERE GOOD)AND JUST REPOSITIONED THEM(BAND AID FIX)MY WIFE WAS HIT WITH LIFT GATE IN THE BACK(LIFTGATE CAME CRASHING DOWN).I TOOK IT TO DEALER FOR THEM TO FIX.I WAS TOLD THAT SINCE THE FIXED THEY DID IN DEC 2015 LASTED MORE THAN 90 DAYS THEY WEREN'T LIABLE TO REPAIR IT.GM DOESN'T CARE ABOUTR THE HEALTH AND SAFETY OF THEIR CUSTOMERS.THEY SHOULD BE MADE LIABLE TO FIX AND REPLACE THE GAS STRUTS ON THESE POWER LIFT GATES BEFORE SOMEONE BECOMES SERIOUS HURT.$40,000 DOLLAR CAR AND THEY JUST DON'T CARE.IT'S A 2012 BUCIK ENCLAVE.I WAS NEVER TOLD THAT RECALL FIXES ONLY LASTED 90 DAYS?

• 10/11/2018· UNKNOWN OR OTHER

  TAKATA RECALL: ON TWO DIFFERENT OCCASIONS, MY CAR STALLED WHILE I WAS IN MOTION. LUCKILY I WAS APPROACHING INTERSECTIONS WHERE I WAS REQUIRED TO STOP AND WAS ABLE TO DO SO. THE FIRST TIME IT HAPPENED, IT TOOK ME A MOMENT TO REALIZE THAT THE CAR HAD SHUT OFF AS ALL THE DASHBOARD READINGS WERE WORKING PROPERLY AND THE RADIO REMAINED ON. I FINALLY FIGURED OUT THAT THE CAR HAD STALLED AND, WHILE IT STARTED BACK UP, I WAS NERVOUS THAT IT WOULD HAPPEN AGAIN (MY DAUGHTER WAS IN THE CAR AND I WAS AFRAID OF CAUSING AN ACCIDENT. IT HAPPENED AGAIN TODAY, ALSO WHILE DRIVING MY DAUGHTER TO SCHOOL, BUT I STAYED ON QUIET STREETS IN THE EVENT THAT IT HAPPENED AGAIN. THIS IS VERY NERVE-WRACKING AND I CAN'T BELIEVE THERE HASN'T BEEN A RECALL REGARDING THIS ISSUE. SINCE THIS HAS HAPPENED, I'VE SEARCHED THIS PROBLEM OVER THE INTERNET AND HAVE FOUND MY EXPERIENCE IS NOT AN ISOLATED INCIDENT. WHAT IS EVEN MORE DISTURBING IS KNOWING THAT SOME PEOPLE HAVE BEEN TRAVELING AT VERY HIGH SPEEDS WHEN THIS HAS HAPPENED TO THEM...A HUGE LIABILITY ON GM'S PART WHICH I WOULD THINK THEY WOULD WANT TO RECTIFY RIGHT AWAY. LET'S HOPE THEY DO. THANK YOU FOR THE OPPORTUNITY TO SHARE AND I HOPE IT HELPS DRAW ATTENTION TO A VERY SERIOUS ISSUE.

• 10/11/2018· STRUCTURE

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE VEHICLE WAS STATIONARY, THE LIFTGATE SLAMMED DOWN ON SEVERAL OCCASIONS AFTER BEING LIFTED. AS A RESULT, THE HATCHBACK BECAME INOPERABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AS A POTENTIAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.

• 10/08/2019· POWER TRAIN

  I HAVE LOOKED UP MY VEHICLE INFORMATION THROUGH GM. I CAN SEE WHERE THEY HAD THE VEHICLE IN A SHOP IN NY TO LOOK AT IT. UNKNOWINGLY I BOUGHT A VEHICLE WITH A HUGE LIST OF ISSUES! FIRST OF ALL, THE TORQUE CONVERTER WAS GOING OUT ON MY VEHICLE WHEN I PURCHASED IT FOR A DEALER. SECOND, THE TRANSMISSIONS ON THE ENCLAVES, ACADIAS, TRAVERSES AND TERRAINS ARE JUNK! I TAKE GREAT CARE OF MY VEHICLES AND HAVE NEVER HAD A TRANSMISSION FAIL ON ME AT 100,000 MILES! WHEN GM HAS THIS VEHICLE IN NY THEY SHOULD HAD REPLACED THE TRANSMISSION AND THE TORQUE CONVERTER WHEN IT WAS STILL UNDER WARRANTY! THEY STATED THAT THEY COULD NOT FIND OUT WHAT THE ISSUE WAS. EVERY SINGLE PERSON THAT I HAVE BEEN IN CONTACT WITH THAT HAS THE ABOVE NAMED VEHICLES ARE LEFT WITH TRANSMISSION FAILURE AT VERY LOW MILEAGE. NOW I'M LEFT WITH HAVING TO REPAIR THE COST OF BOTH UNITS. THIS SHOULD BE INVESTIGATED AS TO MANY ISSUES ARE ARISING FROM THESE MODELS. WHEN YOU ARE DRIVING DOWN THE ROAD AND THE VEHICLE DOES NOTHING BUT SHUDDER AND SHAKE WHILE NOT WANTING TO ACCELERATE IS DANGEROUS! MY TRANSMISSION FAILED OUT OF NO WHERE! I CURRENTLY DO NOT HAVE 4TH,5TH OR 6TH GEAR.

• 09/30/2018· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  WHILE DRIVING DURING LIGHT ACCELERATION A MILD TO VIOLENT SHUDDER OCCURS CAUSING REDUCTION OR LOSS OF CONTROLL GM STATES ITS NORMAL. NO SPECIFIC SPEED HAPPENS ANY TIME AT RANDOM. AFTER RESEARCHING EXTENSIVELY IT IS A COMMON PROBLEM AMONG THIS LINE OF VEHICLES. VEHICLE IS AN ALL WHEEL DRIVE BUICK ENCLAVE PLATNUM EDITION. NO PROBLEM OR SOLUTION IS FOUND. THIS IS DANGEROUS

• 09/28/2015· STEERING

  ON 9/28/2015 ON THE WAY TO WORK, WHENEVER YOU TURN ON TO THE ROAD OR JUST MAKING A GENERAL TURN THERE IS A LOSS OF POWER STEERING. THERE IS POWER STEERING DURING STRAIGHT DRIVING AND SLIGHT CORRECTIONS; BUT , WHEN YOU TURN INTO AN INTERSECTION OR TRY TO PARK, YOU HAVE NO POWER STEERING. I CAN HANDLE THE LOSS OF POWER STEERING BUT IF SOMEONE WERE ELDERLY OR NOT VERY STRONG, THEY WOULD NOT BE ABLE TO CONTROL THE VEHICLE. THIS VEHICLE WAS JUST SERVICED. A COMPLETE FRONT BRAKE JOB, OIL CHANGE, TIRE ROTATION AND NEW REAR SHOCKS THAT THE DEALERSHIP SAID WERE LEAKING. I CHECKED THE POWER STEERING FLUID ACCORDING TO THE BUICK OWNERS MANUAL AND FOUND THAT THE FLUID WAS WITHIN THE RECOMMENDED LEVEL. I AM SCHEDULING AN APPOINTMENT TODAY TO HAVE THIS LOOKED AT. I WANTED TO INFORM THE NHTSA AS THIS IS AN EXTREMELY DANGEROUS SITUATION AND JUST WANTED TO BRING THIS TO LIGHT FOR SAFETY REASONS. THIS HAS BEEN A VERY RELIABLE AND SAFE VEHICLE BUT AT THIS TIME IT IS EXTREMELY UNSAFE TO DRIVE. THANK YOU *TR

• 09/27/2018· POWER TRAIN,SERVICE BRAKES

  I PURCHASED THIS CAR FROM SUNTRUP FORD WESTPORT IN JULY 2018. THE DAY I TOOK IT HOME I FOUND ONE ISSUE WITH THE RACK AND PINION AND IMMEDIATELY TOOK THE VEHICLE TO MY LOCAL MECHANIC TO BE LOOKED OVER. AFTER BEING GIVEN A LIST OF ISSUES I TOOK THE CAR BACK TO THE DEALERSHIP AND WAS TOLD THAT ALL OF THE ISSUES WOULD BE ADDRESSED AND FIXED. 2 MONTHS AND NO COMMUNICATION LATER I GET MY CAR BACK AND THE BRAKE BOOSTER STILL WAS NOT FIXED, MAKING THE CAR UNSAFE FOR MYSELF AND MY TWO CHILDREN TO BE IN. THE DEALERSHIP IS NOW REFUSING TO FIX THE BRAKE BOOSTER WHICH WAS ON THE ORIGINAL LIST OF THINGS WRONG WITH THE CAR AND MAKING IT UNSAFE TO DRIVE. THIS INCIDENT TOOK PLACE BETWEEN JULY 21ST 2018 TILL SEPT 26TH 2018

• 09/23/2019· AIR BAGS,SERVICE BRAKESCrash

  TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO REVERSE AND PARK; HOWEVER, THE VEHICLE KEPT ROLLING FORWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO BALLAS BUICK GMC (LOCATED AT 5715 CENTRAL AVE, TOLEDO, OH 43615, (419) 464-7699) TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS SALVAGED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TP *PM

• 09/22/2021· STEERING

  Loss of power steering when brakes applied. This is dangerous to make turns and park the vehicle. Buick has already issued at least one NHTSA service bulletin regarding this issue, in which the power steering pump failure causes intermittent drops of hydraulic pressure that will cause reduced or loss of steering assist

• 09/18/2019· ENGINE

  WHEN ACCELERATING ENGINE WILL SHUDDER, LOSE POWER AND DRIVE VERY BUMPY. I HAVE TAKEN VEHICLE FOR SERVICE. WE HAVE REPLACED ALL FILTERS, POINTS AND PLUGS. GIVEN THE VEHICLE A TUNE UP AND THE PROBLEM HAS NOT CEASED. THE CHECK ENGINE LIGHT IS NOT ILLUMINATED SO THE COMPUTER DOES NOT GIVE THE REPAIR SHOP THE INFORMATION IT NEEDS TO REPAIR WHATEVER MAY BE OCCURRING WITH THE ENGINE.

• 09/18/2019· UNKNOWN OR OTHER

  REAR LIFT GATE WILL PARTIALLY OPEN THEN CLOSE AGAIN, WHEN YOU ATTEMPT TO MANUALLY OPEN IT WILL NOT HOLD IN THE OPEN POSITION. LIFT GATE WILL OPEN ALL OF THE WAY THEN CLOSE ELECTRONICALLY, THE GATE PINNED MY ELDERLY MOTHER. LIFT GATE WILL STOP WORKING ALL TOGETHER.

• 09/17/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  THE DASHBOARD LIGHTS FAILED TO COME ON OR JUST GO OFF WHILE THE VEHICLE IS IN MOTION. THIS HAS HAPPENED NUMEROUS TIMES. THIS MAKES IT IMPOSSIBLE TO SEE SPEEDOMETER, ETC. AFTER A PERIOD OF TIME, THEY COME ON. IT MAY HAPPEN AT ANY TIME FROM THE TIME THE CAR IS STARTED TO DRIVING SPEEDS. *TR

• 09/15/2024· POWER TRAIN

  When pulling onto a county road with traffic the transmission kept slipping and the engine would rev higher. It took a lot longer to get up to speed and the cars behind me had to brake quickly.

• 09/13/2019· AIR BAGS

  TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING INDICATOR FLASHED AND THEN REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMONWEALTH MOTOR (1508 135 MARSTON ST, LAWRENCE, MA 01841) WHERE IT WAS DETERMINED THAT THE PASSENGER SIDE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

• 09/10/2019· AIR BAGS

  HELLO I HAVE A PROBLEM WITH THE AIR BAG OF A BUICK ENCLAVE 2012 MANUFACTURED BY GM. AND THEY SAY THAT MY CAR HAS NO PROBLEM OF THAT TYPE AND I SAW THAT CAR THAT YEAR HAS A PROBLEM WITH THE AIR BAG. THE CAR DOES NOT HAVE TO TURN ON THE SERVICE AIR BAG LIGHT BUT HAS HAD NO CRASH OR ANY CHANGE OR REPAIR IN THAT PART THE CAR, GM'S CARLA REPRESENTATIVE SAYS THAT I AM RESPONSIBLE FOR PAYING ALL THE REPAIR FOR A GM PROBLEM. THEY SENT A DILER TO SEE THAT PROBLEM AND WHEN HE ARRIVED THEY TOLD ME THAT NOBODY HAD NOTIFIED HIM OF MY CAR AND THAT THEY CHECKED IT BUT I HAD TO PAY,

• 09/09/2023· UNKNOWN OR OTHER

  The hatch door slam down by its self and it hit my daughter and my husband two different times because it slam down with no warning .

• 09/06/2019· UNKNOWN OR OTHER

  MY TAILGATE SUDDENLY CLOSES. THERE WAS A RECALL NHTSA # 15V415000 FOR THIS ISSUE BUT MY VIN # WAS NOT INCLUDED. MY MAKE YEAR AND PROBLEM MATCHES THE RECALL

• 09/05/2015· TIRES

  MICHELIN TIRES F61010 HAVE SLOW LEAK

• 08/30/2018· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  WHEN FILLING UP THE VEHICLE WITH GAS, IT IS FLOODING THE ENGINE... THERE IS ALSO ANOTHER ISSUE THAT WHEN YOU TURN OFF YOUR VEHICLE AND THE KEY IS OUT OF THE IGNITION, THE CAR AND RADIO STILL RUNS...APPARENTLY, THERE IS A FUSE BOX THAT IS CAUSING THIS PROBLEM.

• 08/29/2020· UNKNOWN OR OTHER

  THE REAR POWER LIFT GATE DOES NOT STAY UP AND CLOSES SUDDENLY AND HAS CAUSED SEVERAL MINOR INJURIES TO MY FAMILY. I NOTICED THERE WAS POTENTIALLY A RECALL FOR THIS ISSUE FOR ENCLAVES MADE BETWEEN 2010 AND MARCH OF 2012 BUT IT DOESN'T SEEM TO BE ASSOCIATED TO MY SPECIFIC VIN.

• 08/21/2019· ENGINE

  TIMING CHAIN SLIPS. NOW IT IS SHOT.