2012 BMW X5 M

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2021· ELECTRICAL SYSTEM,ENGINE

  Ever since the rain starter my aux water pump don't work and brake light too. And it seems like something has been draining my battery because battery discharge comes up. And I think the idle idle pulley issue affects almost most of that year bmw X5 because my serpentine belt only installed 10,000 miles ago and already see threads being worn out. Unless that's how long they last. I had to bring the car back in multiple times to get it adjusted because kept making squealing noise. They blamed it on water pump and didn't change the thermostat. Water even leak into front passenger side where all the fuses were. When I connected the battery charger I could hear the pump all of sudden working and the radiator tank sputter water out. I don't want to bring it to dealership and get charged for things that they should fix with charging me but they tell me it's some other issue and have me pay for it. The way they act are worse than gangsters because if you get it fix elsewhere they say it's not covered by them them. And the driveshaft issue, even alot of the cars not in recall are affected and how are they to assume which car need replacing and which dont? I think the v8 engine is just too much power for the other parts to handle and they don't want to admit it. Because how many bmw X5 owners complain about these issue ??

• 12/30/2016· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  BOUGHT IT USED 58K MILES , ON FIRST DAY THE BATTERY DIED, TOOK IT TO BMW DEALER, LABOR+PARTS+PROGRAMMING $475! ONLY AFTER 4YRS THE BATTERY FAILED ? AFTER 2 MONTHS ENGINE OVERHEATING, TOWED THE CAR TO THE DEALER, WATER BUMP +THERMOSTAT +FLUSHING COOLANT AND A FEW MORE FLUSHING ALL TRANS, ETC PLUS ALIMENT, $1800 FOR WATER BUMP AND THERMOSTAT+ THE OTHER THINGS ALL TOGETHER CAME UP TO $2500 AFTER$300 DISCOUNT, WE WENT TO PICKUP THE CAR ASKED FOR DISCOUNT AND GOT THE BILL DOWN TO $1978. VERY VERY DISAPPOINTED ABOUT THE QUALITY OF BMW AND ELECTRIC WATER PUMP THAT FAILS AND NEEDS TO BE REPLACED ON ALMOST EVERY BMW ONLY AFTER LIKE 30K AND UP? UNLIKE OTHER CARS WATER PUMP WILL FAIL AFTER 150K-200K MILES.

• 12/30/2016· AIR BAGS

  TAKATA RECALL. RECEIVED RECALL NOTICE MARCH 2016. CALLED TODAY TO CHECK ON REPLACEMENT. WAS TOLD I HAD TO REQUEST REPLACEMENT. RECEIVED CALL BACK TO TELL ME THE REPLACEMENTS WILL COME IN 3 MONTHS. KEEP RECEIVING OFFERS TO TRADE IN. ARE THEY REPLACING AIRBAGS IN TRADE-INS BEFORE THOSE NOT TRADED IN? THE WAIT IS EXCESSIVE. *TR

• 12/29/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LAUDERDALE BMW OF PEMBROKE PINES AT (954) 620-5050 (14800 SHERIDAN ST, PEMBROKE PINES, FL 33028) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/27/2016· POWER TRAIN

  VEHICLE SHUDDERS AND MAKES LOUD NOISES WHILE TURNING. TOOK IT TO A MECHANIC AND FOUND OUT THAT THIS WAS A TRANSFER CASE FAILURE AND A RESULT OF BAD ENGINEERING IN GENERAL. THERE ARE SEVERAL OTHER SIMILAR COMPLAINTS ON THIS WEBSITE AND ALSO ON OTHER MODEL YEARS OF THE SAME MODEL. THE TRANSFER CASE REPLACEMENT IS ESTIMATED TO COST $6500. OTHERS ONLINE HAVE REPORTED TRANSFER CASES FALLING OFF WHILE DRIVING! THIS ENTAILS A SIGNIFICANT SAFETY RISK AND ONE THAT THE MANUFACTURER APPEARS TO BE AWARE OF. BMW NEEDS TO REPAIR THIS AS SOON AS POSSIBLE TO AVOID FURTHER ENDANGERING CUSTOMERS' LIVES. *TR

• 12/27/2016· STEERING

  IN 2012 A RECALL WAS ISSUED FOR THIS CAR AND THE WORK WAS PERFORMED AT THE DEALER. ON 12/16/2016 THE STEERING FAILED WILE THE CAR WAS IN OPERATION. IT WAS RETURNED TO THE DEALERSHIP FOR REPAIR ON THE SAME PART AS BEFORE. MY INVESTIGATION SHOWED THERE WERE MORE THAN ONE STEERING FAILURE IN THAT TIME PERIOD CONCERNING THE SAME MODEL, ENGINE AND EVERYTHING BUT A 2011 MODEL. I PAID OUT OF POCKET TO HAVE THE REPAIRS COMPLETED BECAUSE I NEED TRANSPORTATION, HOWEVER BMW IS CLAIMING THAT ONCE THE WORK IS COMPLETED AND AFTER TIME OF WARRANTY THEY ARE NO LONGER RESPONSIBLE. I FEEL THIS IS A SERIOUS SAFETY CONCERN AND BMW WILL BILL CUSTOMERS FOR THE WORK EVEN IF THEY ARE REPLACING THE EQUIPMENT WITH FAULTY PARTS. I WAS FORTUNATE THAT I WASN'T DRIVING FAST AND THE WEATHER WAS NICE OR I COULD HAVE HAD A SERIOUS ACCIDENT WITH NO STEERING.. *TR

• 12/21/2018· ENGINE

  EGR COOLER FAILURE. EGR COOLER DEVELOPED, BOTH AN EXHAUST GAS LEAK AND CONTROL SPRING FAILURE. FAILURE WAS SEEN IN ENGINE CONTROL LIGHT AND LATER DIAGNOSED IN SECOND TRIP TO BMW DEALER. EXHAUST GAS LEAK IN ENGINE COMPARTMENT TO GREASE AIR SYSTEM IS PRIMARY ISSUE.

• 12/21/2015· ENGINE

  AT 50,000 MILES WATER PUMP MALFUNCTION. COST TO REPAIR A PRODUCT WITH LESS LIFESPAN THAN A SET OF TIRES, $1400. NO RECALL LISTED, DELEAR SAID THAT THIS IS A NORMAL OCCURRENCE WITH THIS MODEL.

• 12/20/2017· ENGINE,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING AND LOW POWER MODE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WALSER BMW AUTO CAMPUS OF WICHITA (11000 E 13TH ST N, WICHITA, KS 67206, PHONE: (316) 221-3841) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE AND LOW POWER MODE INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO WALSER BMW WHERE IT WAS DIAGNOSED THAT THE VANOS SOLENOID FAILED, THERE WERE METAL SHAVINGS IN THE OIL, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 75,140. *TT CONSUMER STATED BMW CUSTOMER CARE PACKAGE B001314 WAS COMPLETED BY BMW BEFORE CONSUMER PURCHASED THE VEHICLE. AT APPROX. 36,000 MILES. FROM CONSUMER'S FIRST BMW SERVICE, THE BMW SERVICE MANAGER TOLD THE CONSUMER HE WOULD HAVE CONTINUOUS PROBLEM AS THE N63 ENGINE WAS NOTORIOUS FOR TROUBLE. UPDATED 9/4/18*JB

• 12/15/2017· STEERING,ENGINE

  WHILE OUT OF TOWN, VEHICLE IN MOTION ON ROAD, HEAR A CLUNK IN THE ENGINE BAY AND MANY WARNING LIGHTS GO OFF. GO TO PULL OVER AND STEERING IS VERY DIFFICULT TO OPERATE. MANAGE TO PULL OUT OF TRAFFIC SAFELY. THE REDUCED MOBILITY OF VEHICLE DUE TO LOSS OF POWER STEERING COULD HAVE EASILY CAUSED A LIFE THREATENING SITUATION. CALL TOW TRUCK. GARAGE STATES LOSS OF POWER STEERING IS DUE TO LOSS OF SERPENTINE BELT DUE TO BROKEN IDLER PULLEY BOLT, EVEN THOUGH A RECALL FOR THIS PART EXISTS AND HAS BEEN PERFORMED. RECALL 12V5500000 ENGINE IDLER PULLEY MAY BREAK, WAS PERFORMED IN 2013. THIS SAME RECALL SHOULD APPLY BUT BMW SERVICE STATES THEY WILL NOT SERVICE AGAIN AS IT HAS ALREADY BEEN COMPLETED. PARTS ARE ON BACK ORDER, TAKES OVER A WEEK FOR BOLT TO ARRIVE. MANY DOCUMENTED CASES OF ORIGINAL RECALL REPAIR FAILING A SECOND TIME IN AS LITTLE AS 5 MONTHS TO AS MANY AS 3.5 YEARS AFTER INITIAL RECALL SERVICE. BMW REFUSES REIMBURSEMENT FOR THE COST OF REPAIR, $1153.00. A NEW RECALL SHOULD BE ISSUED.

• 12/14/2017· STEERING,ENGINE

  TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT THE STEERING WHEEL BOLT FRACTURED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE STEERING WHEEL BOLT WAS FRACTURED. THE VEHICLE WAS TOWED TO BMW OF WEST HOUSTON (20822 KATY FREEWAY, KATY, TX 77449, PHONE (855) 627-3055) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ENGINE PULLEY BOLT FAILED. THE MANUFACTURER STATED THAT NHTSA CAMPAIGN NUMBER: 12V550000 (STEERING, ENGINE AND ENGINE COOLING) WAS PERFORMED ON THE VEHICLE, BUT DID NOT CORRECT THE FAILURE AND THE STEERING WHEEL ENGINE PULLEY BOLT FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000.

• 12/13/2016· AIR BAGS

  I RECEIVED THE FIRST NOTICE OF THE RECALL IN THE SUMMER OF 2016 AS PER THE BMW SERVICE DEPARTMENT THE PARTS FOR THE RECALL WERE NOT IN AND THERE WILL BE ANOTHER NOTICE SENT OUT TO DATE I HAVE NOT RECEIVED ANOTHER NOTICE AND AFTER CHECKING AGAIN ON MY RECENT SERVICE VISIT IN DECEMBER 2016 THERE WAS NO ESTIMATED TIME FRAME AS TO WHEN THE PARTS WILL BE IN. I AM CONCERNED WITH MY SAFETY AS WELL AS HAVING MY CHILD IN THE VEHICLE. *TR

• 12/13/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

• 12/12/2025· ELECTRICAL SYSTEM

  The contact owns a 2012 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the interior lights flickered on and off. The failure was intermittent. The contact later received an extended warranty notification for the foot well. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinders #3 and #4. The contact was informed that the failure was not related to the extended warranty program. The contact was informed that ignition coils and plugs in cylinders #3 and #4 needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

• 12/12/2017· POWER TRAIN

  I HAVE A 2012 BMW X5 WITH ABOUT 70K MILES ON IT. ABOUT 12-18 MONTHS AGO, I STARTED NOTICING ISSUES WITH SHUDDER/SHAKE WHEN TURNING AT LOW SPEEDS. I MENTIONED IT TO BMW SERVICE BUT THEY TOLD ME THAT THEY DON'T SEE ANY ISSUES. ABOUT 4-5 MONTHS BACK WHEN I COMPLAINED AGAIN, THIS TIME THEY TOLD ME THAT THERE IS AN ISSUE. THE ISSUE IS WITH THE TRANSFER CASE. THEY SAID IT'S A VERY EXPENSIVE REPAIR AND TOLD ME THE ORIGINAL PARTS+LABOR RUNS AT OVER $7,000 BUT I CAN GET A REFURBISHED PART AT AROUND $3,200. FOR A VEHICLE LIKE BMW, I DIDN'T EXPECT IT TO HAVE SUCH MAJOR ISSUES SOON AFTER THE WARRANTY ENDED. I DID SOME RESEARCH AND I SEE SO MANY INDIVIDUALS REPORTING THE EXACT SAME ISSUES WITH BMW X5 IN THAT TIME RANGE. I HOPE BMW WILL ACCEPT THE PROBLEM AND ISSUE A SAFETY RECALL FOR IT SO WE, THE CUSTOMERS, DON'T HAVE TO PAY FOR SUCH A MAJOR ISSUE WITH THE CAR. AFTER THIS EXPERIENCE, I HAVE DECIDED NOT TO BUY ANYMORE BMWS AND HAVE BEEN RECOMMENDING THE SAME TO OTHERS.

• 12/09/2018· ENGINE

  RECALL CAMPAIGN NUMBER 18V-336 ENGINE IDLER PULLEY BOLT SNAPPED WHILE DRIVING THROUGH TWISTING ROADS IN THE WET. LOSS OF POWER STEERING AND LOSS OF BATTERY CHARGE FROM THE ALTERNATOR ALSO THE BELT RUNS THE WATER PUMP SO THE ENGINE STARTED TO OVER HEAT BEFORE I COULD GET TO A SAFE PLACE TO PULL OFF THE ROAD.

• 12/04/2017· FUEL/PROPULSION SYSTEM

  HESITATION STARTING THE CAR, DIAGNOSIS BY DEALER WAS FUEL PUMP FAILING. MILEAGE WAS 65,000. COST TO REPAIR 1500.00. I SEE THERE WAS A RECALL FOR MODEL YEARS 2008-2011.

• 12/03/2018· UNKNOWN OR OTHER

  BMW HAS OPENED A RECALL FOR MY VEHICLE AS OF MAY, 23 OF 2018 AND THE PARTS AREN'T AVAILABLE EVEN NOW. I HAVE CALLED THEM NUMEROUS TIMES WITH NO SUCCESS AT ALL. NOBODY NOWS WHEN THESE PARTS WILL BE AVAILABLE. I'M A RENT A CAR COMPANY OWNER AND THIS VEHICLE STAYS IN MY GARAGE AND COLLECTS DUST WITH NO REVENUE WHAT SO EVER. PLEASE HELP ME TO RESOLVE THIS ISSUE.

• 12/02/2020· ENGINE

  THE ENGINE STUTTERS OFTEN (EVERY DRIVE), AND ONCE IN A WHILE PRODUCES THICK WHITE SMOKE FOR A SECOND OR TWO WHEN ACCELERATING. THE ENGINE ALSO SUFFERS FROM HIGH OIL CONSUMPTION (I HAVE TO ADD A QUART OF ENGINE OIL EVERY 200 MILES). I'VE ALSO HAD TO REPLACE THE SPARK PLUGS TWICE IN THE LAST 3 YEARS BECAUSE THEY ARE FOULED WITH OIL AND SOOTH AND THE ENGINE MISFIRES. DEALER IS STATING THE ISSUE IS RELATED TO S63 ENGINE VALVE STEM SEALS, AND RECOMMENDING THAT THESE BE REPLACED, BUT THE WORK WILL COST $7000 AND ISN'T COVERED UNDER WARRANTY! THIS IS CLEARLY A VALVE STEM SEAL DESIGN DEFECT OR INITIAL PRODUCTION/INSTALLATION DEFECT DEALER ALSO CLAIMS THIS IS COMMON ON E70 MODELS.*DT*JB

• 11/30/2023· AIR BAGSCrash

  We hit a deer while driving at 55 MPH. We were wearing seatbelts and not injured, it was a major frontal impact, the car is probably totalled. When we stopped we noticed multiple warning messages on the display: * restraint system failure * passenger airbag failure * pre-tensioner failure It appears that the car detected the collision and tried to activate the restraint systems, but nothing activated. No air bags deployed, and we did not feel the pre-tensioners activate.

• 11/29/2017· ENGINE

  I WAS DRIVING ON THE HIGHWAY WITH A POSTED SPEED LIMIT OF 70 MPH WITH MY FAMILY ON A ROAD TRIP. THE CHECK ENGINE LIGHT CAME ON AND SAID ENGINE IS OVERHEATTED AND POWER IS REDUCED. WHEN I TRIED TO PRESS DOWN ON THE GAS, THE CAR WOULD NOT GO FASTER. TRAFFIC WAS A BIT HEAVY AND I WAS GOING 70 MPH WITH TRAFFIC BEHIND ME. IT WAS NERVE WRECKING TO SLOW DOWN (BECAUSE THE CAR ISN'T PRODUCING ANY POWER BECAUSE THE ENGINE IS OVERHEATTED) DUE TO PHYSICS AND NEEDING TO PULL OVER TO THE SIDE OF A BUSY HIGHWAY. WHEN I TOOK THE CAR TO THE MECHANIC, THEY TOLD ME THE WATER PUMP HAS FAILED. MY CAR ONLY HAS 55K MILES ON IT.

• 11/24/2019· FUEL/PROPULSION SYSTEM

  WHILE DRIVING HOME ON THE MOST DANGEROUS HIGHWAY IN COLORADO, MY VEHICLE SUDDENLY WENT FROM DOING 75MPH TO 50MPH DURING TRAFFIC HOUR, ALMOST CAUSING MY VEHICLE TO GET INTO AN ACCIDENT, WITH MY FAMILY IN THE CAR. SO VERY DANGEROUS. THE ENGINE LIGHT AND THE ENGINE MALFUNCTION MESSAGE CAME ON. I WAS ABLE TO MERGE OFF THE HIGHWAY AND HAVE MY CAR AND HAVE A MECHANIC TAKE A LOOK AT IT. THE ERROR CODE IS P15DF (HIGH PRESSURE FUEL PUMP). I DID SOME RESEARCH ON THIS AND FOUND THAT BMW HAD BEEN TAKEN TO COURT ON THIS SAFETY ISSUE. BMW HAD RECALLED 1000'S OF BMW'S FOR THIS EXACT SAME ISSUE. I WROTE TO BMW CUSTOMER RELATIONS AND THEIR RESPONSE BASICALLY IS THAT MY CAR'S VIN DOES TO QUALIFY FOR THIS RECALL. I STATED TO THEM THAT IT SHOULD BE RECALLED BECAUSE IT HAS THE EXACT SAME PROBLEM AS THE 1000'S THAT WERE RECALLED. IN REALITY THEY DO NOT WANT TO PAY FOR IT. I FEEL THAT MY VEHICLE SHOULD BE RECALLED TO INCLUDE 1000'S OF OTHER X5'S, BEFORE SOMEONE IS KILLED.

• 11/24/2017· ENGINE

  LAST SATURDAY 11/11/2017, WE AS A FAMILY (ME, MY WIFE AND MY 6 YEAR OLD CHILD), STARTED TO GO ON A 3 HOUR DRIVE FROM OUR HOME TO TELIMENA STATE PARK TO WATCH FOR THE FALL FOLIAGE COLORS THROUGH THE BEAUTIFUL TELIMENA NATIONAL SCENIC BYWAY IN ARKANSAS. IT IS PART OF A HUGE OUACHITA NATIONAL FOREST. LITTLE DID WE KNOW THAT WE ARE FIRST TIMERS AND WE DID NOT ANTICIPATE OUR T-MOBILE CELL PHONE SIGNALS WILL QUIT ON US. EVERYTHING WAS GOING GOOD UNTIL A POINT WHERE MY ENGINE ALMOST QUIT ON ME WITH A WARNING MESSAGE "ENGINE IS NOW WORKING AT A REDUCED SPEED AND ADVISED TO SEE NEAREST BMW DEALER", WE WERE ON A SPEED OF ABOUT 60MPH AND THE CAR DOES NOT ACCELERATE ALL OF A SUDDEN, IT WAS EXTREMELY EXTREMELY SCARY AND TERRIFYING. WITH ALL THE TRAFFIC, WE BARELY MANAGED TO DIVERT A POTENTIAL ACCIDENT AND PULLED OVER TO THE SIDE AND SHUT DOWN THE CAR. WE MANAGED TO SURVIVE THE SUDDEN ENGINE QUITTING ON US ON A SPEEDY ROAD. THIS IS EXTREMELY LIFE THREATENING. WE DID NOT HAVE OUR CELL PHONE SIGNAL AND WE WERE STRANDED FOR SOME HELP FOR ABOUT 4 HOURS. WE DID NOT WANT TO TAKE CHANCES DRIVING THIS CAR AND DO ANOTHER LIFE THREATENING EXPERIENCE. WE MANAGED TO GET SOME HELP AND GET OUT OF THERE. NEXT DAY WITH SOME HELP, I MANAGED TO DRIVE THE CAR SLOWLY BY MYSELF AND A FRIEND FOLLOWING ME. WE MADE IT TO THE DEALERSHIP IN BMW PLANO. RECENTLY I HAD A RECALL WORK DONE WITH BMW PLANO ON 10/30-11/1 FOR 3 ITEMS. FRONT AIRBAG, FRONT DRIVESHAFT, MASS AIRFLOW SENSOR. YESTERDAY THEY RETURNED THE CAR MENTIONING THAT THE ISSUE IS POSSIBLY RELATED TO OTHER UNRELATED ITEMS. (1) CHARGE PIPE NEAR THROTTLE BODY IS CRACKED / TORN / LEAKED.. CHARGE PIPE CODES SEEN DURING SMOKE TESTING I BOUGHT THIS CAR ON 30TH DEC 2016 WHEN THE MILEAGE ON THE CAR WAS AROUND 48000 MILES AND IT WAS WORKING FINE UP UNTIL THIS LIFE THREATENING AND TERRIFYING SITUATION NOW AT CURRENT MILEAGE OF 57000 MILES.

• 11/24/2017· UNKNOWN OR OTHER

  EGR COOLER AT FRONT OF ENGINE IS LEAKING EXHAUST. EXHAUST DIESEL SMELL IS COMING IN SIDE THE CABIN. DRIVER AND PASSENGERS SMELLING DIESEL EXHAUST. DETERIORATING HEALTH OF FAMILY ADULTS AND KIDS. UNSAFE. NUMEROUS COMPLAINTS ARE ALREADY FOUND ONLINE. REACHED OUT TO BMW NORTH AMERICA CUSTOMERREALTIONS@BMWUSA.COM AND THEY WONT COVER IT. 2012 BMW X5 XDRIVE35D 57200 MILES ON CAR. THIS IS UNSAFE CAR. DIESEL SMELL INSIDE CAR IS BAD. MY EMAIL [XXX] PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 11/20/2017· ENGINE

  2012 BMW X5 XDRIVE50I PURCHASED 10-25-2014 AS CERTIFIED PRE-OWNED FROM BMW OF AUSTIN WITH 54,554 MILES AND EXTENDED WARRANTY TO 8-1-17 OR 100,000 MILES. ALL SERVICE WORK AND MAINTENANCE PERTAINING TO ENGINE DONE AT BMW OF AUSTIN ON TIME AS SCHEDULED. NUMEROUS RECALL WORK PERFORMED UNDER WARRANTY. NUMEROUS ISSUES WITH ENGINE HESITATION DURING ACCELERATION REPORTED TO DEALER, INVESTIGATED BY DEALER, AND SUPPOSEDLY "FIXED" BY DEALER. PROBLEMS WITH ENGINE HESITATION AT ACCELERATION PERSISTED. PROBLEM REPORTED TWICE TO DEALER THE LAST MONTH OF ELIGIBLE WARRANTY ALONE ALONG WITH STATEMENT THAT ENGINE WAS BURNING THROUGH AN EXCESSIVE ABOUT OF BMW SUPPLIED SYNTHETIC OIL (ON 7/5/17 AND AGAIN ON 7/21/17). ENGINE FINALLY SEIZED ENTIRELY ON 10/25/17 AT 89,000 MILES WHILE DRIVING AT 50 MPH AND WAS TOWED TO BMW OF AUSTIN. SERVICE REP STATED THEY COULD NOT GET THE ENGINE STARTED AND REQUESTED APPROVAL TO CRACK OPEN THE ENGINE COMPARTMENT TO INVESTIGATE. THE WORK WAS APPROVED AND HE SAID THERE WAS "UNUSUAL AND SEVERAL SCORING ON THE NUMBER 6 CYLINDER THAT WOULD REQUIRE REPLACING THE ENGINE." THIS TYPE OF CATASTROPHIC ENGINE FAILURE IS NOT USUAL FOR A WELL MAINTAINED ENGINE. THE NUMEROUS RECALLS ON THIS VEHICLE ARE SUSPECT IN THE EARLY ENGINE FAILURE. THE KNOWN DEFECTS IN MATERIAL PARTS ASSOCIATED WITH THE FRONT DRIVE SHAFT BEING THE MOST SUSPECT. TO DATE, BMW USA IS ONLY WILLING TO OFFER $5000 TOWARDS REPAIR OR TRADE IN (NOW ONLY WORTH $2500 DUE TO NON-FUNCTIONING ENGINE). I STRONGLY BELIEVE THIS ISSUE SHOULD BE HANDLED UNDER THE 10 YEAR/120000 MILE EXTENDED WARRANTY PROVIDED BY BMW FOR REPAIRS RELATED TO THE AFOREMENTIONED RECALLS. THEY DISAGREE.

• 11/17/2019· AIR BAGS,SEAT BELTS

  SEAT OCCUPANCY SENSOR BROKEN AND THIS SEEMS TO BE AN ONGOING PROBLEM OF BMW

• 11/14/2017· POWER TRAIN

  AT 75K MILES MY BMW X5 BEGAN SHUTTERING WHILE MAKING SHARP, SLOW TURNS. I THOUGHT IT WAS THE NEW TIRES WE PUT ON. THEN THE STUTTERING HAPPENED WHEN COMING TO A STOP, AS WELL. TOOK IT TO THE DEALERSHIP WHERE IT HAS BEEN SERVICED ALL ALONG AND THEY SAID THE TRANSFER CASE NEEDS TO BE REPLACED. REALLY, AT 75K MILES. WHEN I WENT ONLINE TO RESEARCH THE ITEM I FOUND THAT THE PREVIOUS YEAR MODEL WAS A RECALL. OBVIOUSLY, BMW DID NOT FIX THE ITEM ON THE 2012 THAT I OWN. A FAULTY TRANSFER CASE IN THE X5 CAN CAUSE LOSS OF DRIVE AND THIS CAN CAUSE SERIOUS INJURIES OR DEATH IF THE OCCUPANTS ARE ON A FREEWAY OR IN AN INTERSECTION ETC WHERE THEY ARE STUCK. WHAT WOULD IT TAKE FOR SOMEONE TO LOOK AT THIS ISSUE AND HOLD THE MANUFACTURERS ACCOUNTABLE.

• 11/13/2018· POWER TRAIN

  TRANSMISSION PROBLEM, GEAR SELECTOR SOMETIMES WON'T SET IN PARK, SOMETIMES TRANSMISSION WILL GO INTO SAFE MODE RANDOMLY

• 11/12/2018· UNKNOWN OR OTHER

  THIS WEEKEND I WAS DRIVING MY BMW ON THE EXPRESSWAY AND HEAR A LOUD POP. WHEN I LOOKED UP MY SUNROOF EXPLODED AND SCATTERED INTO SMALL PIECES. I WAS OUT OF TOWN AND ALL THE SCHERERVILLE DEALER TOLD ME IS TO CONTACT MY INSURANCE. THEY DIDN'T ACCOMMODATE ME AT ALL. NOTHING HIT MY CAR AND THE SAME SITUATION HAPPENED TO A RELATIVE IN HER BMW CAR LAST YEAR. THIS WAS A VERY SCARY SITUATION AND I WAS STUCK ALL WEEKEND OUT OF TOWN WITH A HOLE IN MY CAR. THE TEMPERED GLASS IS DEFECTIVE AND BMW NEEDS TO BE RESPONSIBLE.

• 11/12/2016· AIR BAGS

  NOTIFIED OF RECALL CAMPAIGN NO. 16V-071 ON MARCH 2016. AS OF NOVEMBER 2016 REPAIR HAS NOT BEEN PERFORMED AFTER MANY REQUESTS. DEALER SAYS PARTS ARE NOT AVAILABLE. WHAT RECOURSE/ALTERNATIVE DO I HAVE TO MAKE DEALER/MANUFACTURER COMPLY?

• 11/11/2019· POWER TRAIN,ENGINE

  IT IS MAKING A HORRIBLE CRYING NOICE AND IT'S VIBRATES. THE WATER PUMP WAS ALREADY TAKEN CARE OF BUT STILL ONCE AGAIN PROBLEMS

• 11/10/2016· ENGINE

  THE EGR COOLER WAS DISCOVERED TO BE LEAKING HARMFUL EXHAUST UNDERNEATH THE VEHICLE. THIS HARMFUL EXHAUST COULD EVENTUALLY BE BREATHED IN WHILE THE ENGINE IS RUNNING AND THE VEHICLE REMAINS PARKED TO RUN THE AIR CONDITIONER. BASED ON THE MILEAGE OF MY VEHICLE WHICH IS AT 75,000 MILES, THE PART IS NOT COVERED UNDER THE EMISSIONS WARRANTY. THE ODD PART HERE IS THAT MY VEHICLE RECEIVED A FULL INSPECTION AT 60,000 MILES AND THERE WAS NO SIGN OF ANY EXHAUST LEAK AT THIS TIME. ALL THAT THE VEHICLE IS USED FOR IS TO GET GROCERIES AND BRING THE KIDS BACK AND FORTH TO SCHOOL. RIGHT NOW I AM IN A BAD POSITION WHERE THE COST TO REPLACE THE EGR COOLER IS NEARLY $2,000. IF AN INSPECTION WAS PERFORMED JUST PRIOR TO 70,000 MILES THEN THIS PART WOULD HAVE BEEN COVERED UNDER THE EMISSIONS WARRANTY BECAUSE I LIVE IN CALIFORNIA.

• 11/08/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V019000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE TORQUE CONVERTER WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 109,533.

• 11/08/2015· POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  ENGINE MALFUNCTION, REDUCED POWER, ERROR MESAGE THIS MORNING. JUST HAD TO HAVE EGR REPLACED 5 DAYS AGO (@52,000 MILES) AT THE TUNE OF $1005.00....NOW MY CAR WILL ONLY GO 35 MPH. CAR STARTED MAKING A "WHISTLING SOUND" ON 11/07 DURING ACCELERATION....THEN TODAY, IT STARTED "RATTLING" THEM ENGINE MALFUNCTION MESSAGE CAME ON AND POWER WENT AWAY!

• 11/06/2021· ENGINE

  Egr cooler broken and leaking exhaust gas to cabin making all passengers drousy, a/c vents pulls outside air. Making it a lot worse egr will be replaced and save for warranty inspection etc.. My safety was affected sue to carbon monoxide emissions, others were affected due to the drowsiness effects of the exhaust making the drive drousy at the wheel . No reproductions know. Inspection by owner No inspection yet due to the need of vehicle had to replace asap to keep using part saved for inspection. Engine light due to glow plugs, non related to egr cooler, and brakes lights due to sensor not replace yet.

• 11/05/2018· ENGINE

  TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE IDLER PULLEY BOLT FRACTURED. THE CONTACT STATED THAT THE RED BATTERY MALFUNCTION INDICATOR ILLUMINATED AND THE MESSAGE "CHARGING MALFUNCTION, BATTERY IS NOT RECHARGING" DISPLAYED. THE CONTACT ALSO STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING ASSIST. THE CONTACT MANUALLY APPLIED SIGNIFICANT FORCE TO THE STEERING WHEEL AND WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. FURTHERMORE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO REMEDY FOR THE RECALL. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 69,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/02/2017· AIR BAGS

  TAKATA RECALL NHTSA RECALL 16V071 HAS STATUS THAT REMEDY PARTS ARE AVAILABLE. DESPITE OF THIS, MY LOCAL BMW DEALER (PETER PAN BMW IN SAN MATEO, CALIFORNIA) SAYS PARTS ARE NOT AVAILABLE AND THAT IT STILL WILL TAKE SEVERAL MONTHS DUE TO PARTS BEING SHIPPED FROM EUROPE. I DON'T FIND IT ACCEPTABLE THAT BMW IS DELAYING SUCH REPAIRS AND WOULD EXPECT BMW TO USE EXPEDITED SHIPPING SOLUTIONS TO COMPLETE THIS CRITICAL FIX. *CN

• 10/31/2017· STEERING,ENGINE

  TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING REVERSED, THE STEERING WHEEL SEIZED AND DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO FAULKNER BMW LOCATED AT: 1530 MANHEIM PIKE, LANCASTER, PA 17601, (717) 569-4269, TO BE DIAGNOSED. THE CONTACT STATED THAT THE IDLER PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V550000 (STEERING, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

• 10/29/2019· ENGINE

  EGR COOLER ISSUE/LEAK AND SPRING DETACHMENT.

• 10/28/2020· POWER TRAIN,FUEL/PROPULSION SYSTEM

  ENGINE MALFUNCTION LIGHT AND CAR OVERHEATING CAUSED BY WATER PUMP, THERE'S NO RECALL FOR MY VIN BUT IT SEEMS THIS IS AN ONGOING ISSUE WITH BMW X5 MODELS... THE BMW DID A RECALL ON MY X5 AND AFTER THEY FINISHED THE RECALL THE TRANSFER CASE STOPPED WORKING PROPERLY, HOWEVER, THE TRANSFER CASE WAS WORKING PERFECTLY BEFORE THE RECALLED. THE BMW POWER TRAIN RECALL DAMAGE THE TRANSFER CASE

• 10/28/2017· AIR BAGS

  TAKATA RECALL (THIS IS MORE OF A CONCERN AND REQUEST FOR HELP RATHER THAN AN INCIDENT. I WAS DIRECTED TO THIS WEBSITE BY THE RECALL NOTICE. NO OTHER INSTRUCTIONS OTHER THAN THE URL WERE GIVEN) I LIVE ON GALVESTON ISLAND IN TEXAS, SOUTH OF HOUSTON. IT IS ONE OF THE HOTTEST, MOST HUMID PLACES IN THE US. MY PASSENGER SIDE AIRBAG WAS RECALLED IN MARCH OF 2017. DESPITE REPEATED REQUESTS TO BMW, THEY STILL WILL NOT REPLACE THE RECALLED AIRBAG. I AM CONCERNED BECAUSE IN APRIL 2016, NOT FAR FROM WHERE I LIVE, A 17 YEAR OLD GIRL WAS KILLED BY SHRAPNEL FROM HER AIRBAG IN A CRASH THAT SHE OTHERWISE WOULD HAVE WALKED AWAY FROM.

• 10/28/2016· FUEL SYSTEM, GASOLINE

  THE FUEL PUMP SUDDENLY FAILED WHILE DRIVING ON THE HIGHWAY AT 75 MPH (LEGAL SPEED LIMIT) WITH NO WARNING AND CAUSED A STALL CONDITION. I NOTICED THEY (BMW) HAVE A NEW RECALL FOR UP TO THE 2011 MODEL YEAR BUT THEY NEED TO INCLUDE THE 2012 AS WELL. *TR

• 10/27/2018· ENGINE

  WHILE DRIVING 65 MPH ON FREEWAY CAR REFUSED TO ACCELERATE FASTER THAN 60 MPH, WARNING THAT ENGINE WAS OVERHEATING AND TO DRIVE MODERATELY WAS DISPLAYED. LOUD BLOWING FROM ENGINE COMPARTMENT IN 10 SECOND INTERVALS. WATER PUMP AND THERMOSTAT NEED TO BE REPLACED, BUT DEALER CLAIMS OUR VEHICLE ISN'T COVERED UNDER ANY OF THE 3 RECENTLY EXPANDED RECALLS AFFECTING OTHER 2012 X5 MODELS. ONLINE RESEARCH INDICATES THAT WATER PUMP FAILURES ARE CHRONIC WITH THIS MODEL AND "SOME" BMW REPAIR CENTERS ARE COVERING THE REPAIR AT 85% AS AN EXTENDED WARRANTY ON THE PART, BECAUSE OF THE INHERENT RISK OF FIRE.

• 10/26/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY CATENA BMW OF WESTCHESTER (543 TARRYTOWN RD, WHITE PLAINS, NY 10607, (914) 761-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/26/2011· ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER

  I LEASED MY 2012 BMW X5 35I IN MAY 2011. I WAS DRIVING ON THE INTERSTATE WITH 2 TODDLERS AT AROUND 65 MPH, WHEN THE CAR SUDDENLY LOST POWER AND THE MESSAGE DISPLAYED "ENGINE MALFUNCTION, REDUCED POWER". I PULLED OVER ON THE SHOULDER, AND TRIED TO RE-START THE CAR, BUT IT WON'T START. WHEN IT DID START AFTER MULTIPLE ATTEMPTS, THE CAR SHOOK VIGOROUSLY AND THEN TURNED OFF. I INITIATED THE SOS CALL VIA THE BMW ASSIST FEATURE IN THE CAR. FOR SOME REASON, THE CALL FAILED MULTIPLE TIMES, AND THE DATA COULD NOT BE TRANSFERRED. WHEN THE CALL DID GO THROUGH, THE CAR COULD NOT SEND MY EXACT COORDINATES TO THE REPS TO HELP ME GET A TOW TRUCK. AFTER TRYING FOR ABOUT 30 MIN TO GET HELP FROM THE BMW ASSIST, I TRIED TO RESTART THE CAR, WHICH STARTED NORMALLY AS IF NOTHING EVER HAPPENED. THE IN-BUILT DIAGNOSIS SAID "ALL SYSTEMS OK". I GOT ON THE INTERSTATE, AND AS I REACHED AROUND 60 MPH, THE ENGINE STALLED AGAIN WITH THE SAME MESSAGE "ENGINE MALFUNCTION ...". FOR THE NEXT 1.5 HOURS, I TRIED TO CALL THE BMW ASSIST OVER MY PHONE TO GET HELP. THE SAID THE TOW TRUCK SHOULD COME IN THE NEXT HOUR. FOR ABOUT 2 HOURS, THE 2 TODDLERS AND 3 ADULTS WERE SITTING BY THE INTERSTATE. WHEN THE TOW TRUCK DID NOT SHOW UP, I CALLED THE BMW ASSIST REPS AGAIN, TO BE TOLD THAT THE TRUCK SHALL TAKE ANOTHER 45 MINUTES TO REACH US. I THEN CALLED MY FRIEND TO TAKE EVERYBODY HOME, AND I STAYED WITH THE CAR. I THEN TRIED TO DRIVE AT ABOUT 40 MPH AND TAKE THE CAR TO THE DEALER, ONLY TO BE PULLED OVER BY THE HIGHWAY PATROL. HE SAID I WAS VIOLATING THE LAW BY DRIVING AT 40 MPH IN A 70 MPH ZONE. I THEN CALLED MY INSURANCE COMPANY TO GET A TOW TRUCK, WHICH ARRIVED IN 30 MIN. THE NEXT DAY MY WIFE TOOK THE CAR TO THE DEALER, AND THE REPORT SHEET THEY PROVIDED SAID THAT THE HIGH PRESSURE PUMP WAS FAULTY, AND THAT THEY HAVE REPLACED IT. I AM YET TO TAKE MY CAR ON THE INTERSTATE TO CHECK THE PERFORMANCE AT 65 MPH. *TT

• 10/25/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 12/28/16 *BF UPDATED 01/04/17.*JB

• 10/24/2020· POWER TRAIN

  SHUDDER AT LOW SPEED WHILE TURNING. THIS IS AN ISSUE WHICH I OBSERVE SINCE AN YEAR.

• 10/23/2016· STEERING

  SHUDDER OR VIBRATION FELT ON STEERING WITH FRONT WHEELS TURNED TO RIGHT OR LEFT. VIBRATION FELT WHEN MOVING FORWARD FROM A STOP POSITION OR BACKING UP WITH FRONT WHEELS TURN TO EITHER SIDE. I INITIALLY THOUGHT IT WAS THE TIRES BUT IT IS GETTING WORST EVEN WITH THE NEW TIRES. *TR

• 10/22/2019· AIR BAGS

  THE SENSOR (TO DETECT IF SOMEONE IS SITTING IN THE SEAT) UNDER THE FRONT PASSENGER SEAT IS NOT WORKING PROPERLY AND REQUIRES THE SEAT BELT TO BE ACTIVATED TO SILENCE THE WARNING BEEPS, EVEN WHEN THE PASSENGER SEAT IS NOT OCCUPIED, SO IT'S CLEARLY NOT FUNCTIONING AS INTENDED. LEADS ME TO QUESTION WHETHER THE AIRBAG WILL DEPLOY IN THE EVENT OF AN ACCIDENT. THE SAME ISSUE HAPPENED FOR SEVERAL YEARS WITH OUR 2007 BMW 530 AND THAT WAS FINALLY ACKNOWLEDGED BY BMW AND WE WERE OFFERED A FREE REPAIR FOR THIS ITEM. KEEP WAITING ON THEM TO INCLUDE OUR X5. IT'S BEEN SEVERAL YEARS.

• 10/20/2017· AIR BAGS

  TAKATA RECALL I STILL OWN MY CAR AND IT IS A GROUP 7 REPAIR THAT WAS SUPPOSED TO RECEIVE A FINAL REMEDY LETTER ON OR BEFORE JANUARY 2017. WE HAVE NOT RECEIVED ANY SUCH NOTIFICATION AT THIS TIME. THIS NEEDS TO BE FIXED AND BMW IS NOT COMPLYING WITH THE FEDERAL ORDER! WHAT CAN WE DO TO GET THIS REPAIR COMPLETED?