2011 Volkswagen Tiguan

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2017· ENGINE

  WE WERE DRIVING THE CAR AND THE ENGINE SEIZED AND SHUT DOWN COMPLETELY AS WE WERE IN MOTION. UNABLE TO START ENGINE AGAIN. AT 52,000 MILES, THE VW MOHEGAN LAKE MOTORS TOLD US THAT THE ENGINE NEEDED TO BE REPLACED FOR $8K. RESEARCH INDICATES IT HAD BEEN A KNOWN PROBLEM WITH VW ISSUING TECHNICAL SHEETS ABOUT THE ENGINE IN THESE MODELS AND HAVING THE SAME ISSUE. THEY REFUSED TO PAY BECAUSE NO LONGER UNDER WARRANTY WHICH HAD ENDED A MONTH BEFOREHAND.

• 12/28/2017· ENGINE

  CAR WAS DRIVEN HOME WITH NO ENGINE NOISE OR SMOKING AND PARKED BY THE STORM DRAINAGE. NO SIGNS OR ANYTHING PRIOR THAT THE CAR NEEDED SERVICING. ABOUT 5 MINUTES LATER WENT OUTSIDE TO MOVE THE CAR UP FROM THE DRAINAGE ABOUT 5 FEET TO IN FRONT OF THE CENTER OF THE HOUSE IN FRONT OF THE DOOR. OPENED CAR DOOR AND PLACED KEY IN TO TURN THE ENGINE ON. ENGINE JUST TURNED BUT WOULD NOT IGNITE OR COME ON. ON 12/26/17 CONTACTED THE DEALER AND STATED THE ISSUE. QUICK THOUGHT WAS THE FUEL PUMP OR MODULE WENT OUT. HAD THE VEHICLE TOWED TO THE DEALER. AFTER DIAGNOSIS AND RESEARCH. FOUND OUT THE ENGINE HAD "JUMPED TIMING" OR TENSIONER HAD CRASHED THE ENGINE. CAR HAS 63K MILES AND NOW TO FIX IT WILL COST 7000.00. DEALER STATED WITH A 10% DISCOUNT THE COST WILL BE LOWERED 6,1000.00 PLUS TAXES. TOTAL RIP OFF THE CAR HAS A WARRANTY OF 36K WHEN PURCHASED BUT NOW HAS PAST THE MILEAGE TIMEFRAME BUT THE (TENSIONER) IS NOT TO GO OUT OR HAVE PROBLEMS UNTIL THE VEHICLE REACHES AROUND 120K .

• 12/28/2012· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING ON THE HIGHWAY AT NIGHT, MULTIPLE INDICATOR LIGHTS BEGAN FLASHING IN THE FOLLOWING ORDER: CHECK FRONT RIGHT LOW BEAM, CHECK FRONT RIGHT FOG LIGHT, CHECK REAR LEFT SIDE LIGHT, CHECK LEFT FRONT SIDE LIGHT, NUMBER PLATE CHECK LICENSE PLATE LIGHTING, CHECK THIRD BRAKE LIGHT, CHECK REAR LEFT BRAKE LIGHT, CHECK FRONT RIGHT TURN SIGNAL, AND CHECK REAR RIGHT SIDE LIGHT. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO EXAMINE THE CAR. ONLY ONE HEAD-LIGHT AND ONE TAIL-LIGHT WAS WORKING. ALL OTHER LIGHTS WERE OUT. I TURNED THE CAR OFF AND BACK ON TWICE WITHOUT ANY CHANGE IN THE LIGHTS. I DROVE THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT RIGHT AWAY; HOWEVER THEY WERE CLOSING. THE TECHNICIAN SAID THE PROBLEM WAS KNOWN TO BE THE RESULT OF A DEFECTIVE FUSE BOX AND REQUESTED THAT I RETURN IN THE MORNING. I'VE REPORTED SIMILAR PROBLEMS WITH THE ELECTRICAL/LIGHTING SINCE PURCHASING THE VEHICLE NEW; HOWEVER THIS WAS THE FIRST TIME I'VE EXPERIENCED A COMPLETE FAILURE OF THE LIGHTING SYSTEM AND THE FIRST TIME I'VE BEEN TOLD THERE IS A DEFECTIVE FUSE BOX. *TR *UPDATED 09-18-13 *BF UPDATED 9/27/2013 *JS

• 12/27/2024· ENGINE

  ⁠The contact owns a 2011 Volkswagen Tiguan. The contact stated that while driving at 45 MPH, the engine stalled. After several attempts, the vehicle started however the vehicle drove slowly. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence and then towed to an independent mechanic where it was diagnosed that the engine failed. The manufacturer was notified of the failure. The contact was informed that the fuel pump was previously repaired. The vehicle was towed back to the residence and was not repaired. The contact mentioned that the horn and the instrument panel failed to function. The failure mileage was unknown. 137,000.

• 12/26/2014· POWER TRAIN,VEHICLE SPEED CONTROL

  VEHICLE SHIFTED TO A LOWER GEAR (IT IS AUTOMATIC), ALMOST KILLING OUR FAMILY ON THE HIGHWAY. *TR

• 12/24/2019· AIR BAGS

  VEHICLE REPAIRED UNDER RECALL 15V483000 ON 5/2015. HOWEVER, THE REPAIRED/REPLACED PART APPEARS TO HAVE FAILED AGAIN (CLICKING NOISE WHEN TURNING WHEEL, AIR BAG LIGHT ON, COMPLETE LOSS OF POWER IN STEERING WHEEL). AIRBAG LIGHT CAME ON AFTER STARTING THE CAR WHILE PARKED ON SIDE OF CITY STREET AND MERGING INTO TRAFFIC AT LOW SPEED.

• 12/20/2013· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  WHEN TRYING TO LEAVE A PARKING SPOT, CAR STALLED. WAS ABLE TO PUT CAR IN PARK AND RESTART CAR. TOOK TO DEALER AND A FUEL SENDING RELAY WAS REPLACED. HAD THE CAR IN THE SHOP 6 MONTHS PRIOR FOR THE ELECTRICAL ISSUE REPORTED MULTIPLE TIMES ON THIS MODEL. DEALER SAID THEY REPLACED THE HIGH PRESSURE FUEL PUMP. INCIDENT OCCURRED AGAIN. CAR RETURNED TO SHOP AND THIS TIME THEY SAID IT WAS THE FUEL PUMP AGAIN. THANKFULLY THIS DID NOT OCCUR ON HIGHWAY AS OTHERS HAVE EXPERIENCED, BUT NOW DON'T HAVE FAITH IN THIS VEHICLE. VW WOULD NOT HELP REPAIR COSTS AS CAR IS NOW (THIRD INCIDENT) OVER THE WARRANTY MILEAGE. WOULD NOT PURCHASE AGAIN! *TR

• 12/19/2018· ENGINE

  REAR MAIN OIL SEAL DESIGN IS INSIGNIFICANT. MY BLOWN OUT SEAL LEAKED OIL ONTO HEATED ENGINE COMPONENTS AND CAUSED SMOKE/OIL VAPORS TO BE PULLED INTO CABIN AREA. VEHICLE FIRE COULD HAVE BEEN POSSIBLE. THE VEHICLE WAS PARKED AND IDLING AT THE TIME OF THE INCIDENT BUT COULD HAVE JUST AS WELL BEEN DRIVING DOWN THE ROAD.

• 12/18/2017· AIR BAGS

  TAKATA RECALL, I CALLED THE VW DEALER AT GREENWOOD, IN DREYER&REINBOLD, 317-527-4845,,,AND I WAS TOLD 3 TIMES THAT MY VEHICLE WAS NOT ON THE RECALL LIST, YET THE AIRBAGRECALL WEB SITE CONFIRMS THAT IT IS ON RECALL AND TO CONTACT THE DEALER, HOW DO I SAFELY RESOLVE THIS ???

• 12/18/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  DURING DRIVING ONE HEADLIGHT (LEFT), THIRD BRAKE LIGHT, AND FRONT RIGHT TURN SIGNAL GAVE A BULB OUT FAULT. ALSO, THE BULBS WENT OUT SIMULTANEOUSLY. AFTER DRIVING FOR 30 MINUTES AND THEN RESTARTING THE CAR, THE FAULTS WERE GONE AND BULBS WERE FUNCTIONAL. THIS REPEATED THE NEXT DAY WITH BULB OUT FAULTS AND NON-FUNCTIONING BULBS BUT THEN RESET AGAIN AFTER RESTARTING. *TR

• 12/11/2013· EXTERIOR LIGHTING

  IN NOVEMBER MY DRIVERS HEADLIGHT WENT OUT I REPLACED THE BULB THEN IT WAS WORKING BUT 2 WEEKS LATER THE PASSENGER SIDE GOES OUT THIS TIME NOT ONLY MY HEADLIGHT MY TURN SIGNAL ALSO GOES OUT FROM THE FRONT. THEN I GET PULLED OVER BECAUSE NOW I DON'T HAVE A DRIVER SIDE BACK SIGNAL LIGHT. I REPLACED ALL OF THE BULBS AND THEY STILL DON'T WORK. I DON'T HAVE WARRANTY ON MY VEHICLE. IT HAS BECOME A BIG PROBLEM FOR ME NOT ONLY THAT, ITS A HAZARD TO BE ON THE ROADS. I CALLED THE DEALERSHIP AND NOW I NEED TO TAKE MY VEHICLE IN, BUT THIS IS THE ONLY VEHICLE I HAVE TO COMMUTE. *TR

• 12/08/2016· STEERING,AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT HAD NOT EXPERIENCED A FAILURE UNTIL THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). SHORTLY AFTER THE DEALER'S REPAIR, THE RIBBON CABLE SNAPPED INTERNALLY AND CAUSED A FAILURE. THE STEERING WHEEL SEIZED AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIBBON CABLE AFFECTED THE FUNCTION OF THE HORN, STEERING, CRUISE CONTROL AND OTHER COMPONENTS. THE CONTACT STATED THAT THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. IT WAS ALSO STATED THAT THE STEERING WHEEL, MULTI-FUNCTION SWITCH, AND CRUISE CONTROL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,300.

• 12/06/2013· EXTERIOR LIGHTING

  A FEW DAYS AGO I GOT A WARNING ON MY CAR SAYING THE FRONT RIGHT TURN SIGNAL NEEDED TO BE CHECKED. IT WASN'T AN EMERGENCY SITUATION SINCE THE REAR AND SIDE MIRROR TURN SIGNALS STILL FUNCTIONED. I HAD ALSO HEARD ABOUT THE RECALL ONLINE, SO I THOUGHT MAYBE IT WAS JUST TELLING ME I WAS PART OF THE RECALL AND WOULD NEED TO TAKE IT IN SOON. LAST NIGHT, DRIVING IN THE DARK, I LOST A HEADLIGHT, FOG LIGHT, AND THE 3RD BRAKE LIGHT. IT WAS DECIDED TO MAKE THE 4 HOUR TRIP TO THE NEAREST VW DEALER THIS WEEKEND TO HAVE IT LOOKED AT. THIS MORNING ON MY WAY TO WORK, I LOST VIRTUALLY ALL OF THE REMAINING EXTERIOR LIGHTING. LUCKILY IT WAS A BRIGHT MORNING, AND WORK IS NOT FAR. BECAUSE OF THE LOSS OF TWO BRAKE LIGHTS, AND ASSUMING I WOULD LOSE THE OTHER ONE, I HAD VW TOW MY CAR TODAY TO THE DEALER TO BE REPAIRED. THIS IS MY LIST OF LIGHTS LOST AS OF 12.6.13 8:00 AM: FR DIPPED BEAM, FR TURN SIGNAL, FR MAIN BEAM, FR FOG LIGHT, FL SIDE LIGHT, RL TURN SIGNAL, RL BRAKE LIGHT, RR SIDE LIGHT, 3RD BRAKE LIGHT, R REVERSE LIGHT, AND LICENSE PLATE LIGHT. FORTUNATELY I AM STILL UNDER WARRANTY, SO IT WILL BE REPAIRED AT NO COST TO ME REGARDLESS OF AN OFFICIAL RECALL. *TR

• 12/05/2013· ELECTRICAL SYSTEM

  WHEN I LEFT THE HOUSE IN THE MORNING FOR WORK MY LIGHT-OUT INDICATOR WAS SHOWING AND I DID IN FACT HAVE A FRONT LIGHT OUT, AS IT WAS SUNNY AND NICE, I DECIDED TO REPLACE IT AFTER WORK, HOWEVER ON MY WAY DRIVING TO WORK (40 MILE DRIVE) I HAD INFORMATION ALERTS ON MY CAR DISPLAY THAT I HAD LOST MOST/ ALMOST ALL OF MY EXTERIOR LIGHTS INCLUDING: LOW. HIGH, FOG, MY BLINKERS WERE INTERMITTENTLY WORKING, AND THEN EVEN MY LICENSE PLATE LIGHT. I MADE IT TO WORK AND CALLED THE DEALERSHIP, THERE WERE NO RECALLS ON THE FUSE BOXES WHICH I FOUND AN ARTICLE ONLINE ABOUT. MY CAR IS CURRENTLY IN THE SHOP FOR A WHOLE NEW FUSE BOX AND THE MECHANIC KNEW ABOUT THIS ISSUE BUT THERE WAS NO OFFICIAL RECALL ON IT, I THINK THERE SHOULD BE. I COULD HAVE LOST BRAKE LIGHTS TOO, IT COULD HAVE BEEN LATE AND DARK AND I COULD HAVE DIED. *TR

• 12/04/2019· STEERING,UNKNOWN OR OTHER

  I OWN A 2011 VW TIGUAN AND IS THE WORST CAR I'VE EVER OWNED. 1. INITIALLY I HAD A BAD TURBO AT 60,000 MILES. CHECK ENGINE LIGHT SHOWED AND ENDED UP A BAD TURBO. 2. A BAD OIL LEAK FROM ONE OF THE ENGINE GASKET ONLY HAPPENED WHEN DRIVING 3. A BAD COOLANT LEAK. I WAS DRIVING AND I SAW THE OVERHEATING LIGHT ON I PULLED OVER AND ADDED COOLANT 5 MINUTES LATER WAS EMPTY AGAIN. 4. BAD POWER STEERING PUMP I WAS TURNING AND HEADS SOMETHING MAKING NOISE ON THE STEERING AND HAD TO REPLACE BEFORE SOMETHING MAJOR HAPPENED. AND NEXT I'M GETTING RID OF IT. TO BAD VERY BAD EXPERIENCE OWNING ONE OF THIS. AND I ONLY HAVE 80,000 MILES ON IT.

• 12/03/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  FUSE BOX MELTING CAUSING LIGHT SYSTEM FAILURE WHILE DRIVING AT NIGHT. FAULTY DESIGN/METAL SCREW NEXT TO 30 AMP FUSE CAUSING ARC. *TR

• 12/03/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  LIGHTS STARTED RANDOMLY GOING OFF AND ON..IT WOULD BE LEFT FRONT LOW BEAM AND RIGHT FRONT HIGH BEAM THEN NO TAIL LIGHTS OR TURN SIGNAL, ETC. BUT AFTER A FEW MINS THEY WOULD COME BACK ON THEN GO BACK OFF. IT IS GWTTIN WORSE AND OCCURS MORE OFTEN NOW AND I FEEL UNSAFE DRIVING IT AT NIGHT. *TR

• 12/02/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  PASSENGER SIDE HEADLIGHT NOT LIGHTING, THE TURN SIGNAL ON THE SAME SIDE DOES NOT WORK AND THE REAR DRIVERS SIDE TAIL LIGHT DOES NOT WORK. *TR

• 12/02/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING I RECEIVED MULTIPLE ALERTS OF BULB FAILURES AND HEADLIGHTS, TURN SIGNALS, TAIL LIGHTS WOULD INTERMITTENTLY FAIL. CAUSE WAS A FUSE AND SOCKET IN THE FUSE BOX THAT MELTED AND HAD TO BE REPLACED. I CHECKED THE RECENTLY ANNOUNCED RECALL HOWEVER MY VIN WAS NOT INCLUDED SO I WANTED TO BRING IT TO YOUR ATTENTION. *TR

• 12/01/2020· ENGINE,FUEL/PROPULSION SYSTEM

  THE VEHICLE STARTED SPUTTERING CHECK ENGINE LIGHT CAME ON. TOOK IT TO VOLKSWAGEN AND THEY TOLD ME TO PUT GAS TREATMENT IN SEE IF THAT FIXES PROBLEM. IT SEEMED TO HELP A BIT FOR A WEEK BUT CHECK ENGINE LIGHT STILL ON. THEN ONE MORNING I GOT UP AND TIRED TO START CAR IT HESITATED TO START ALMOST DIED AND STARTED. I WAS IN THE PROCESS OF TAKING IT TO VOLKSWAGEN AGAIN AND THE VEHICLE DIED WHILE I WAS DRIVING. THANK GOD I WAS JUST DOWN THE ROAD FROM MY HOUSE. IT COULD HAVE BEEN VERY DANGEROUS IF IT DIED ON HIGHWAY. ONE OF THE RECALLS ON THIS MODEL IS DESCRIBING WHAT HAPPENED TO MY VEHICLE. BUT WHEN I LOOK IT UP THE SCORE TELLS ME THE RECALLS WERE FIXED. WHICH I KNOW THIS IS NOT TRUE. MY MOTHER TRIED TO GET VOLKSWAGEN TO FIX THE AIRBAG RECALL THEY JUST DISMISSED HER SAYING YOUR VEHICLE IS NOT ONE ON RECALL. NOW THEY WANT ME TO PAY TO FIX VEHICLE THIS IS VERY EXPENSIVE AND UNACCEPTABLE! NOT A HAPPY CUSTOMER.

• 12/01/2016· ELECTRICAL SYSTEM,AIR BAGS

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

• 11/26/2013· EXTERIOR LIGHTING

  ALERT MESSAGES APPEARED ON THE INFORMATION DISPLAY STATING THAT MULTIPLE EXTERIOR LIGHTS FAILED. I CHECKED AND THERE ARE APPROXIMATELY SIX EXTERIOR LIGHTS THAT ARE NOT WORKING. MY HUSBAND SUGGESTED THAT THIS MIGHT BE A FUSE. I DID AN INTERNET SEARCH TO SEE IF I COULD DETERMINE IF THERE HAD BEEN A RECALL REGARDING THIS ISSUE. I FOUND ARTICLES ON SEVERAL REPUTABLE NEWS SITES STATING THAT VOLKSWAGEN HAD ISSUED A RECALL FOR 800,000 TIGUAN MODELS WORLDWIDE FOR LIGHTING ISSUES. WHEN I CALLED OUR LOCAL VOLKSWAGEN DEALER, THEY WERE UNAWARE OF ANY RECALLS. *TR

• 11/22/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  MY 2011 TIGUAN IS ERRONEOUSLY AND INTERMITTENTLY REPORTING THAT LAMPS ARE OUT. I WENT TO THE AUTO REPAIR SHOP, AND WAS TOLD THAT IT WAS CAUSED BY A MELTED FUSE BOX. I HAVE BEEN ON A LOT OF FORUM ONLINE, AND IT SEEMS TO BE A COMMON FINDING AMONG VW OWNERS,MORE SO TIGUAN. I DO NOT UNDERSTAND WHY VWOFA HAS NOT LOOKED INTO THE ISSUE AS YET. MY BRAKE LIGHTS, MY TAIL LIGHTS, MY HEADLIGHTS ARE ALL OUT. THE IDEA THAT A FUSE BOX COULD BE MELTING UNDER THE HOOD IS QUITE DISTURBING. VW SHOULD LOOK INTO THE MATTER AS SOON AS POSSIBLE, BECAUSE THAT 3/36K MILES WARRANTY THAT WOULD POSSIBLY COVER IT, DOES NOT CUT IT, CONSIDERING THAT THIS ISSUE USUALLY HAPPENS AROUND 40K MILES. *TR

• 11/20/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  THE FUSE BOX IN THE ENGINE COMPARTMENT MELTED. THIS CAUSED MY FRONT-RIGHT HEADLIGHT, REAR-LEFT BRAKE AND TURN SIGNAL LIGHT, AND MIDDLE BRAKE LIGHT TO STOP WORKING. MY CAR IS ALL STOCK AND I'VE DONE NOTHING TO CAUSE IT TO EXERT EXCESS ELECTRICAL POWER. I AM REPORTING THIS BECAUSE IT SEEMS TO BE A VERY COMMON PROBLEM WITH VW AND IS AN OBVIOUS DESIGN FLAW. *TR

• 11/19/2013· EXTERIOR LIGHTING

  MY BOUGHT NEW 2011 TIGUAN SE LIGHTS WERE GOING OUT-!FRONT HEAD LIGHT, FOG LIGHTS, TURN SIGNALS , LICENSE PLATE DUE WHAT VW SAID WAS A MELTED FUSE BOX. ALSO MY CAR WOULD STALE AT LOW MPH IN THE WINTER TIME SINCE I PURCHASED IT FEB 2011( VW SERVICE RESPONSE WHEN I INITIALLY CALLED " IT COULD BE DUE TO COLD WEATHERB" WHERE ( MICHIGAN FEBRUARY) KNOWING WE HAVE COLD WINTERS WHY WOULD THEY SELL THESE CARS IN THIS CLIMATE ?! SAID IT COULD BE DUE TO ONE PROBLEM WHICH THEY FIXED AND NOW IT'S CUZ THE MELTED FUSE BOX). *TR

• 11/19/2013· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

  I BOUGHT A NEW 2011 TIGUAN SE AND IT STALLS OUT AT AROUND 5 MPH. THIS IS VERY DANGERS IN PARKING LOTS ( ROLLED INTO LIGHT POST). VW SERVICE FIRST TIME I BROUGHT IT IN TOLD ME IT WAS DUE TO A BAD FUEL INJECTOR WHICH THEY REPLACED , WHEN IT HAPPENED AGAIN JUST THIS PAST NOVEMBER THEY SAID IT WAS A MELTED FUSE BOX ON TOP OF MY LIGHTS GOING OUT. *TR

• 11/18/2015· AIR BAGS

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/18/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING... MULTIPLE EXTERIOR LIGHTS (BRAKELIGHTS. HEADLIGHTS, HIGH BEAMS, FOG LIGHTS, AND TURN SIGNALS) FAILED... WOULD NOT FIX ITSELF AFTER SHUTTING OFF CAR AND RESTARTING. BROUGHT TO DEALERSHIP FOR INSPECTION AND WAS NOTIFIED IT WAS A MELTED FUSEBOX. *TR

• 11/18/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

  2011 VW TIGUAN - LIGHTS (HEADLIGHTS, BRAKE LIGHTS, SIGNALS) ALL RANDOMLY TURN OFF FOR VARYING PERIODS OF TIME. THE WARNING INDICATOR IN THE CABIN OF THE CAR INDICATES A LIGHT IS OUT. RESEARCH INDICATED POSSIBLE ENGINE COMPARTMENT FUSE BOX ISSUE, FURTHER INVESTIGATION CONFIRMED THIS. A FUSE IN THE ENGINE FUSE BOX APPEARS FAULTY AND HAS BEGUN MELTING THE FUSE BOX ITSELF. IT APPEARS THERE ARE NUMEROUS TIGUANS MANUFACTURED BETWEEN 2009 AND 2011 WHICH ARE AFFECTED BY THIS ISSUE. I AM CURRENTLY PLACING MYSELF AND OTHERS AT RISK ON THE ROAD. I WILL SEEK TO GET THE ISSUE RESOLVED BUT WOULD LIKE VW OF AMERICA AND OTHER DRIVERS TO KNOW ABOUT THE PROBLEM BEFORE IT POSES MORE OF A SAFETY CONCERN, OR AN INJURY. *TR

• 11/17/2015· POWER TRAIN

  WHEN I AM AT A TRAFFIC LIGHT, MY TRANSMISSION TENDS TO BUMP LIKE IT IS GOING INTO ANOTHER GEAR. THIS HAPPENS WHEN MY VEHICLE IS STOPPED AND MY FOOT IS ON THE BRAKE.

• 11/17/2013· EXTERIOR LIGHTING

  AFTER DRIVING THREE HOURS I STOPPED TO GET FUEL. WHEN I STARTED THE CAR TO LEAVE THE GAS STATION I SAW AND HEARD THE DIRECTIONAL FLASHER SPEED UP. I TURNED OFF THE DIRECTIONAL ONCE I EXITED THE STATION. I THEN SIGNALED TO TURN RIGHT AND THE FLASHER INCREASED FLASHING SPEED AFTER 5 SECONDS. I THEN RECEIVED NUMEROUS DIFFERENT BULB OUT MESSAGES ON THE MULTI FUNCTION DISPLAY. I GOT OUT AND LOOKED AND FOUND THE RIGHT FRONT HEADLIGHT OUT AS WELL AS NUMEROUS AMBER AND RED LIGHTS ON THE RIGHT SIDE OF THE CAR. THE DIRECTIONAL ON THE MIRROR ASSEMBLY IS WORKING THEN WHEN I PARKED THE CAR IT SHOWED THE REAR LEFT TAIL LIGHT IS OUT. I CONFIRMED THIS LIGHT IS OUT NOW. THIS WAS NIGHT DRIVING AND THIS VEHICLE HAD A MAJOR ELECTRICAL FAILURE CAUSING MULTIPLE LIGHTS INCLUDING HEAD LAMPS TO BE OUT WHILE DRIVING ON THE INTERSTATE. THE VEHICLE WILL BE SCHEDULED TO BE SERVICED AND DIAGNOSED SHORTLY AT A VW DEALER. *TR

• 11/14/2013· EXTERIOR LIGHTING

  I WAS AT WORK WHILE MY CAR WAS PARKED IN THE LOWER LEVEL OF A PARKING GARAGE. WHEN I CAME OUT TO LEAVE FOR HOME, I STARTED THE CAR AND IT IMMEDIATELY INDICATED VIA CENTER MFD DISPLAY THAT ALL EXTERIOR LIGHTS NEED TO BE CHECKED. LEFT LOW BEAM, RIGHT LOW BEAM, LEFT TURN SIGNAL, RIGHT TURN SIGNAL, ETC. I CALLED THE DEALER AND THEY COULD NOT SEE ME UNTIL 5 DAYS LATER. THE NEXT DAY, HOWEVER, THE LIGHTS WERE BACK ON. I MADE THE APPOINTMENT FOR 5 DAYS LATER AND THE DEALER, UNDER WARRANTY, REPLACED A MELTED FUSE AND FUSE BLOCK UNDER THE HOOD. I ASKED IF THEY CORRECTED ROOT CAUSE AND THEY SAID, "NO! WE JUST REPLACED THE BAD PARTS." *TR

• 11/12/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT AND REAR LIGHTS MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER REPLACED THE FUSE UNDER WARRANTY. THE CONTACT DID NOT HAVE AN ISSUE WITH THE LIGHT AFTER THE REPAIR. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 42,000.

• 11/12/2013· EXTERIOR LIGHTINGFire

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE HEAD LIGHTS, BRAKE, AND TURN SIGNALS WOULD INTERMITTENTLY FAIL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THERE WAS A MELTED FUSE IN THE FUSE BOX AND AS A RESULT, THE FUSE BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,000.

• 11/12/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE OPERATING THE 2011 VOLKSWAGEN TIGUAN, ON THE HIGHWAY AT SPEEDS OF APPROXIMATELY 65MPH, EXPERIENCED AN ELECTRICAL FAILURE THAT CAUSED A HEADLIGHT / DRIVING LIGHT / TURN SIGNAL / BRAKE LIGHT / MARKER LIGHT AND PLATE LIGHT FAILURE. THE FAILURE BECAME INTERMITTENT UNTIL TAKEN TO THE DEALERSHIP FOR SERVICE. DEALER STATED "LOOKED UP WIRING DIAGRAM AND TRACED TO A FUSE IN ENGINE FUSE BLOCK. / FUSE NOT BLOWN, BUT HAS CORROSION. REMOVED FUSE AND FOUND FUSE BLOCK MELTING. NEEDS FUSE AND BLOCK. REPLACED BOTH AND LIGHTING OK NOW. *TR

• 11/11/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHEN STARTING MY CAR (AFTER IT HAD BEEN SITTING IN THE GARAGE FOR OVER 24 HRS) I IMMEDIATELY GOT A "CHECK LEFT FRONT LOWBEAM" WARNING PLUS A WARNING LIGHT ON THE DASH. TURNED OFF THE CAR, TURNED IT BACK ON TO SEE IF IT CLEARED. THEN I GOT THE SAME WARNING PLUS "CHECK LEFT FRONT FOG LIGHT". GOT OUT OF THE CAR, SURE ENOUGH, THEY WERE BOTH OUT. I THOUGHT IT WAS STRANGE THEY WERE BOTH OUT AT THE SAME TIME, BUT POSSIBLY JUST A BULB OR FUSE. STARTED TO DRIVE DOWN THE STREET AND MORE WARNINGS FOR DIFFERENT LIGHTS KEPT COMING UP. I TURNED AROUND AND WENT HOME (HAD GONE MAYBE A .25 MILE). MADE AN APPOINTMENT AT THE DEALER, AND BY THE TIME I DROVE MY CAR IN (5.5 MILES DOOR TO DOOR) ALL OF MY EXTERIOR LIGHTS HAD THROWN A WARNING AND WERE NO LONGER WORKING (HIGH BEAMS, LOW BEAMS, FOG LIGHTS, TURN SIGNALS, LICENSE PLATE LIGHT, BRAKE LIGHTS, ETC. ETC.). THIS CATASTROPHIC FAILURE OF ALL OF MY LIGHTS SIMULTANEOUSLY WAS DUE TO A FAULTY FUSE PANEL AND MELTED FUSE, WHICH WAS REPLACED (THANKFULLY) UNDER MY EXTENDED WARRANTY (WOULD HAVE BEEN OVER $600 TO REPAIR SOMETHING THAT FAILED 1100 MILES AFTER MY FACTORY WARRANTY OTHERWISE). DEALER TOLD ME THEY REPLACED THE ENTIRE FUSE PANEL WITH A REDESIGNED ONE. THIS WAS NOT THE FIRST INSTANCE THEY WERE AWARE OF OF THIS HAPPENING, BUT INDICATED NO RECALL HAD BEEN DECLARED. I AM HOPEFUL THIS FIX ELIMINATES THE ISSUE FROM HAPPENING IN ANOTHER 30-40K MILES, AND THAT THERE ARE NO OTHER FAILURES OR PERFORMANCE DEGREDATION IN OTHER COMPONENTS AS A RESULT. HOPEFULLY THIS PART WILL BE RECALLED BEFORE THIS ELECTRICAL GREMLIN HITS TOO MANY OTHER VEHICLES. I'M LUCKY THIS HAPPENED DURING THE DAY IN MY DRIVEWAY AND NOT ON A SNOWY MOUNTAIN PASS AT NIGHT. *TR

• 11/08/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEAD LIGHTS AND TAIL LIGHTS FAILED TO ILLUMINATE NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000.

• 11/07/2015· FUEL/PROPULSION SYSTEM

  THE VEHICLE WAS ON THE FREEWAY DOING 70MPH AND THE ENGINE SUDDENLY BEGAN KNOCKING AND COULD NOT SUSTAIN HIGHWAY SPEEDS. HAD TO STOP BY THE SIDE AND THEN SLOWLY TAKE THE NEXT EXIT. ON TAKING IT TO THE DEALER, THE MENTIONED THE IGN COILS & SPARK PLUGS WERE FAULTY AND I HAD TO PAY TO HAVE THEM REPLACED WITH NEW PART NUMBER. VEHICLE HAD ONLY 55K MILES ON IT AND HAD ROUTINE MAINTENANCE PERFORMED ON IT.

• 11/07/2014· FUEL/PROPULSION SYSTEM

  CAR LOST POWER AND LURCHED, ENGINE LIGHT STARTED FLASHING, CAR WOULD NOT DRIVE OVER 20-30 MPH. WAS ABLE TO PULL CAR OVER OFF OF 2-LANE ROAD. COULD NOT START CAR. HAD TO HAVE A TOW. THIS IS THE SECOND TIME THAT THERE HAS BEEN A FUEL INJECTION SYSTEM PROBLEM AND THE FIRST HAPPENED ALMOST A YEAR AGO. THE FUEL PUMP WAS "BAD" ACCORDING TO THE SERVICE DEPARTMENT. CAR WAS REPAIRED, ALONG WITH A REPLACED FUEL INJECTOR (2ND TIME). PICKED UP CAR AND PROCEEDED TO LEAVE THE DEALER. CAR WAS DRIVING LIKE A TRUCK AND WOULD NOT GO OVER 30 MPH. ENGINE LIGHT REPEATEDLY FLASHING, BAD FUMES IN CAR. WAS ABLE TO GET OUT OF TRAFFIC AND TURN AROUND AND MAKE IT BACK TO THE DEALER. TODAY IT'S THE COIL. AND "THIS IS A FLUKE" AND CAN HAPPEN AT ANYTIME. THEY ARE REPLACING THE COIL, BUT NOW WHEN WILL THE NEXT ONE HAPPEN? THIS 2011 TIGUAN HAS HAD NUMEROUS FUEL PROBLEMS SINCE I BOUGHT IT. ALSO, I DID EXPERIENCE THE EXTERNAL LIGHTS RECALL ISSUE AND THIS WAS FIXED EARLIER THIS YEAR. SEEMS THERE IS A LOT WRONG WITH THIS CAR AND NOW I HAVE NO IDEA WHEN THE NEXT ISSUE WILL HAPPEN AND WHERE I WILL BE WHEN THAT HAPPENS! *TR

• 11/07/2012· STEERINGCrash

  I WAS DRIVING ON THE HIGHWAY WITHIN THE LIMITED SPEED. THE STEERING WHEEL WAS SUDDENLY OUT OF MY CONTROL. THE CAR MOVED LEFT AND RIGHT, BUT I COULDN'T CONTROL IT. I HIT THE BRAKE AND EVENTUALLY STOPPED BY HIT THE GUARDRAIL AFTER TURNING 180 DEGREE ON THE HIGHWAY. THE STEERING WHEEL LIGHT WAS ON BUT DISAPPEARED AFTERWARDS. THIS WAS A REALLY SCARING EXPERIENCE. I COULD BE KILLED. AFTER COMPLAINING THE STEERING WHEEL PROBLEM TO VOLKSWAGEN, SINCE THE STEERING WHEEL LIGHT (ORANGE) DISAPPEARED, THE CUSTOMER REPRESENTATIVE SAID IT WAS ME WHOM CAUSED THE ACCIDENT. I WAS FURIOUS AND INSISTED ON THE ISSUE BY SUGGESTING TO RUN A THOROUGH CHECK. I WAITED FOR MORE THAN TWO WEEKS BEFORE I GOT A REPORT FROM VW TECHNICIAN. I WAS EXPECTING A THOROUGH DIAGNOSTIC TEST ON THE CAR'S STEERING SYSTEM, BUT I ONLY GOT A SHORT PAGE SAYING ABOUT THE CAR WAS DRIVABLE AND APPARENTLY NOTHING WRONG, EXCEPT A NOISE ( LIKE BEARING NOISE) WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. VW DIDN'T EVEN DO ANY COMPUTER TESTS OR ANY DETAILED TESTS ON THE CAR. THE NOISE PRODUCED BY THE STEERING WHEEL WAS ONCE AGAIN CONFIRMED THAT SOMETHING WRONG WITH STEERING. FINALLY, VW CONFIRMED THERE WAS SOMETHING WRONG WITH THE STEERING AND NEEDED TO CHANGE THE STEERING SYSTEM; HOWEVER, VW SAID I CAUSED THE PROBLEM. THIS IS COMPLETELY NONSENSE. FIRST, VW SAID THERE WAS NOTHING WRONG WITH THE STEERING SYSTEM; HOWEVER, LATER BECAUSE OF THE OBVIOUS NOISE, NOW IT ADMITTED THERE WAS SOMETHING WRONG AND SAID TO NEED TO CHANGE THE WHOLE STEERING SYSTEM. SINCE THERE WAS ONLY A SLIGHT DAMAGE AT THE LEFT BUMPER AT THE DRIVER'S SIDE, AND IT DIDN'T DAMAGE THE STEERING SYSTEM INSIDE; THUS, IT MUST BE THE MALFUNCTION OF STEERING THAT CAUSED THE ACCIDENT. HOWEVER, THE WAY VOLKSWAGEN DEALT WITH MY COMPLAINT WAS HORRIBLE. VW TRIED TO PUSH ALL THE RESPONSIBILITY ON ME AND OBVIOUSLY DIDN'T SEE THE WHOLE THING FROM MY SIDE. *TR

• 11/05/2018· AIR BAGS

  THERE WAS NO CRASH OR PHYSICAL DAMAGE TO MY VEHICLE, AIRBAG SYSTEM IS MALFUNCTIONING. FOR ABOUT A WEEK NOW, "ERROR: AIRBAG" MESSAGE IS SHOWN UP ON DASHBOARD AND THE AIRBAG LIGHT HAS TURNED ON. IN ADDITION TO THAT, EVEN I BUCKLED UP, WHEN I MAKE A RIGHT TURN SEAT BELT ALARM IS BEEPING AND SEAT BELT LIGHT HAS TURNED ON WHILE I AM DRIVING. I AM CONCERNING ABOUT THIS SERIOUS SAFETY ISSUE. I AM DRIVING MY CAR EVERYDAY WITH POTENTIAL THREAT OF ACCIDENT WITHOUT AIRBAGS BEING DEPLOYED.

• 11/04/2018· ENGINE

  ENGINE OIL LEAK WAS NOTICED FIRST WHEN PARKED. AFTER FIRST REPAIR (NOVEMBER 01, 2018), IT STARTED TO LEAK AGAIN ONLY AFTER TWO DAYS FROM REPAIR. THEN IT WAS AGAIN REPAIRED, BUT IT STARTED TO LEAK THE SAME DAY AGAIN EVEN A NEW OIL PAN WAS REPLACED. NOW T IS UNDER REPAIRING AGAIN (NOT SURE THE COST AND POSSIBILITY TO FIX YET). THIS REPRESENTS A SAFETY ISSUE THAT MAY CAUSE A FIRE OR EVENTUALLY ENGINE TO FAIL. MAY PROVIDE REPAIR REPORT FROM DEALER ONCE IT IS FINALIZED. THANK YOU.

• 10/30/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  FIRST NOTICED HEADLIGHT OUT, CHANGED IT AND STILL DID NOT WORK. THEN I NOTICED THAT THE FRONT TURN SIGNAL ALSO DID NOT WORK. I WALKED AROUND THE CAR AND NOTICED THAT NOT ONLY DID THE FRONT HEADLIGHT AND TURN SIGNAL NOT WORK BUT ALSO THE OPPOSITE REAR BRAKE AND TURN SIGNAL AS WELL. CLEARLY SOMETHING IS WRONG. I WENT TO CHECK THE FUSE IT WAS COMPLETELY MELTED AS WAS THE BOX ITSELF! YOU CAN NOT JUST REPLACE THE FUSE BECAUSE THE BOX IS DAMAGED AND YOU CAN'T JUST REPLACE THE BOX BECAUSE THERE IS TO MUCH AMPAGE GOING TO THE BOX THAT WILL CAUSE IT TO DO THE SAME THING AGAIN! VW NEEDS TO MAKE THIS WRONG, RIGHT! *TR

• 10/29/2012· SERVICE BRAKES

  SPORADIC, COMPLETE BRAKE FAILURE. BRAKES FAIL TO CATCH, PETAL DEPRESSED TO THE FLOOR DOES NOT INITIATE ANY BRAKING. ONCE BRAKES ARE COMPLETELY RELEASED AND PUSHED AGAIN BRAKES FINALLY CATCH. THIS ISSUE OCCURS AT DIFFERENT SPEEDS, SOMETIMES RIGHT AFTER CAR IS STARTED, OTHER TIMES AFTER IT HAS BEEN RUNNING A WHILE. HAS OCCURRED 5-7 TIMES IN THE LAST YEAR. VW TECHNICIANS CANNOT REPRODUCE, SO WILL NOT DO ANYTHING TO FIX. LUCKY THERE HAS BEEN ENOUGH STOPPING DISTANCE IN THE PREVIOUS INSTANCES TO PUS THE BRAKES TWICE, BUT THIS PRESENTS A SAFETY HAZARD TO THOSE IN THE TIGUAN AND SURROUNDING CARS. *TR

• 10/28/2019· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V569000(EXTERIOR LIGHTING). THE CONTACT TOOK THE VEHICLE TO LEITH VOLKSWAGEN OF CARY (2300 AUTOPARK BLVD, CARY, NC 27511, (919) 297-1640) FOR THE RECALL REPAIR. WHILE DRIVING 55 MPH, THE EXTERIOR LIGHTING FAILED AND TURNED OFF WITHOUT WARNING. AFTER THE LIGHTING FAILURE, SEVERAL ERROR MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER AND WAS INFORMED THAT THE FUSE BOX NEEDED TO BE REPLACED, WHICH WAS NOT COVERED IN THE INITIAL RECALL. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER THE RECALL. THE VEHICLE HAS BEEN REPAIRED. THE FAILURE MILEAGE WAS 83,000. *LN*JB

• 10/25/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  LOST HALF OF ALL EXTERIOR LIGHTING WHEN THE FUSE BOX MELTED AT A 30 AMP FUSE. BRAKE LIGHTS, TURN SIGNALS, AND HEAD LIGHTS STOPPED WORKING. *TR

• 10/23/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE HEADLIGHTS AND TAIL LIGHTS FAILED INTERMITTENTLY AS THE LIGHTING MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE MAIN FUSE PANEL HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.

• 10/19/2020· STRUCTURE

  THE LATCH FROM THE TRUNK STOPPED WORKING AND THE TRUNK DOESN'T CLOSE

• 10/07/2015· ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT TWO OF THE IGNITION COILS WERE NOT FIRING WELL. THE TECHNICIAN REPLACED THE COILS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,407.

• 10/06/2022· AIR BAGS

  This vehicle has already been recalled for faulty clock spring, which renders the airbag inoperable but the clock spring has failed again. This is a common issue VW needs to fix.