2011 Volkswagen Routan

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2017· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START; TOWED TO GARAGE FOR DIAGNOSIS. ONE MECHANIC WAS ABLE TO START IT AND ANOTHER NOT. COMPUTER DIAGNOSIS CAN'T FIND THE ISSUE. I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMTHE TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! THANKFULLY THE VAN WAS IN PARK WHEN IT REFUSED TO START.

• 12/21/2017· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 40-50 MPH, THE ENGINE STALLED AND THE BATTERY APPEARED TO HAVE FAILED. THE ENGINE STALLED WHILE DRIVING ON THE HIGHWAY. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF, RESTARTED THE ENGINE SEVERAL TIMES, AND THE VEHICLE WAS ABLE TO OPERATE NORMALLY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO EXPERIENCED THE FAILURE EIGHT MONTHS AGO. THE VEHICLE WAS DRIVEN TO THE DEALER (RUSTY WALLIS, 12635 LYNDON B JOHNSON FWY, GARLAND TX 75041) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY. THE DEALER PAID FOR ANOTHER DIAGNOSTIC TEST AT HENDRICKS VOLKSWAGEN (5010 STATE HWY 121, FRISCO, TX 75034) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER, TOTALLY INTEGRATED POWER MODULE, TWO CAM SHAFT SENSORS, AND THE TORQUE CONVERTER SOLENOID WERE FAULTY. THE MANUFACTURER WAS CONTACTED AT 1-800-822-8987 AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

• 12/21/2016· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  INTEGRATED BODY CONTROL/ECU:TIPM MODULE MALFUNCTION.

• 12/19/2016· ELECTRICAL SYSTEM

  TIPM GOING OUT. CAR STALLS, WON'T START, TIRE PRESSURE LIGHTS COME ON AND OFF, CHECK ENGINE LIGHT ON WITH NOTHING WRONG, TOTAL SYSTEM SHUT DOWN COMING. THIS IS AN ONGOING PROBLEM THAT WILL ONLY BE FIXED WHEN I REPLACE THE TIPM FOR $1500.

• 12/14/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. ALSO, WHILE DRIVING UPHILL, THE VEHICLE STALLED AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO BRUNSWICK VOLKSWAGEN (1420 INDUSTRIAL PKWY S, BRUNSWICK, OH 44212, (855) 646-8229) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. *DT THE CONSUMER STATED THE TIPM WAS REPLACED IN DECEMBER BUT THE VEHICLE SHUT OFF ONCE AGAIN. *TR

• 12/14/2016· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

• 12/12/2016· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  I HAVE BEEN STRUGGLING WITH STARTING MY VOLKSWAGEN ROUTAN ON THE INITIAL ENGAGEMENT OF THE KEY, THE PROBLEM STARTED WITHIN THE LAST TWO MONTHS. IN THE SAME TIME FRAME, THE VEHICLE WOULD SUDDENLY TURN OFF IN THE MIDDLE OF DRIVING. I HAVE SEEN THAT IN 2009 AND 2010 MODEL THERE WAS A RECALL OF THE IGNITION SWITCH THAT SHOWED SIMILAR ISSUES. MY CAR DOES HAVE 10000 MILES, SO I AM TRYING TO DETERMINE IF IT WAS AN INITIAL FAULTY ITEM OR A PART THAT NEEDS TO BE REPLACED. THE DEALERSHIP REPLACED THE TIPM MODULE, BUT IT DID NOT CORRECT THE ISSUES. I WANT TO SEE IF OTHER 2011 MODELS ARE EXPERIENCING THE SAME ISSUES, AND WHETHER THE 2011 MODELS SHOULD BE EXTENDED TO THE RECALL FOR THE 2009/2010 MODELS. *TR

• 12/12/2014· CHILD SEAT

  TL* THE CONTACT OWNS A RECARO PERFORMANCE SPORT (NA) REARFACING INFANT SEAT, MODEL NUMBER: 386.01 (NA). THE SEAT WAS LOCATED IN A 2011 VOLKSWAGEN ROUTAN. THE SEAT WAS MANUFACTURED IN AUGUST OF 2014. THE CONTACT STATED THERE WAS A NOTCH IN THE ADJUSTER LEVER, WHICH WAS IN THE LOCATION OF THE LEG SPRING TO CONTROL THE ROTATION. THE CONTACT WAS UNABLE TO USE THE CHILD SEAT DUE TO THE BELT BEING FRAZZLED AND SNAGGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

• 12/09/2016· ELECTRICAL SYSTEM

  TIPM PROBLEMS MY CAR STOPED IN THE MIDDLE OF THE ROAD AND MOST MORNING IT WON'T START.

• 12/07/2017· ELECTRICAL SYSTEM

  ENGINE AND POWER RELATED STUFF (BRAKES, STEERING) GOES OFF WHILE DRIVING ON HIGHWAY. AFTER A FEW SECONDS ENGINE WILL START, PROBLEM WILL GO AWAY THEN 2-3 DAYS LATER WILL HAPPEN AGAIN. THIS HAS HAPPENED MORE FREQUENT SO CAN NOT DRIVE IT ANYMORE.I

• 12/07/2017· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THE VAN HAS A CHRYSLER ENGINE AND THE TIPEM PART HAS BEEN RECALLED UNDER THE CHRYSLER HOWEVER VW HAS NOT RECALLED THE PART THIS IS A 1300 FIX

• 12/05/2021· ELECTRICAL SYSTEM

  This is 2011 VW ROUTAN. When the mileage reached exactly 100k both sliding doors shuts. When I put it on manual control button overhead it’s not working in both doors. It’s parked when this happens.

• 12/04/2017· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  TIPM MODULE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. FORTUNATELY WE WERE ONLY DRIVING IN A PARKING LOT. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES.

• 12/02/2021· AIR BAGS,ENGINE

  Thé engine malfunction was observed and confirmed by the Mecanicien and the cause was from the manufacture. I'm willing to submit the car for any inspection. The car is still drivable, but I have to report it. I have been trying to call since longtime in vain. Thank

• 11/30/2020· UNKNOWN OR OTHER

  INTERMITTENT STARTING - FROM WHAT I UNDERSTAND THIS VEHICLE IS BASICALLY A CHRYSLER TOWN & COUNTRY. CHYRSLER ISSUED A RECALL ON THE FAULTY TMPI FUEL PUMP RELAY BUT VW REFUSES. IS THIS ALLOWED??? IT IS THE SAME VEHICLE. IT IS NOT FAIR THAT I HAVE TO PAY TO FIX A PART THAT IS KNOWN TO BE FAULTY FROM THE START.

• 11/30/2014· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  THIS CAR WAS ACTUALLY MANUFACTURED BY CHRYSLER AND SOLD BY VW. THE INITIAL PROBLEM SEEMED TO BE RELATED TO A FAULTY FUEL PUMP. THE CAR WOULD TRY TO CRANK BUT NOT START. IT ACTUALLY STALLED AS WELL. WE TOOK IT TO A DEALER WHO CONTINUED GUESSING AT THE PROBLEM AND FINALLY REPLACED THE FUEL PUMP. LUCKILY I HAD MECHANICAL BREAKDOWN COVERAGE AND ONLY HAD TO PAY $250 OUT OF POCKET. HOWEVER, AFTER THE "FIX" I'VE HAD THE CAR BACK THREE TIMES FOR THE SAME PROBLEM WITH NO SOLUTION. THIS WEEK, THE FUEL PUMP STARTED RUNNING EVEN WHEN THE CAR IS OFF. I DID A SEARCH AND FOUND OUT ABOUT THE ONGOING TIPM PROBLEM WITH CHRYSLER. THIS SEEMS TO BE THE SAME PROBLEM. I'M TAKING THE CAR BACK TO THE DEALER THIS WEEK TO SEE WHAT THEY CAN DO. INCREDIBLY FRUSTRATED THAT CHRYSLER SELLS THIS CRAP AND TAKES NO RESPONSIBILITY. VW SAYS THEY STOPPED SELLING THESE VANS BECAUSE OF ALL THE PROBLEMS. NOT MY PROBLEM SINCE THEY SOLD THEM TO BEGIN WITH. I JUST WANT SOMEONE TO TAKE RESPONSIBILITY. *TR

• 11/29/2020· ELECTRICAL SYSTEM,ENGINE

  THE VEHICLE WAS IN A PARKING LOT AND WOULD NOT START AFTER REPEATED TRIES. IT WOULD START AS NORMAL AND IMMEDIATELY SHUT OFF. HAD TO TAKE IT TO THE DEALERSHIP WHO ADVISED THE TIPM IS FAULTY. FAULTY TIPMS IN THESE VEHICLE WITH 55K-70K MILEAGE SEEMS TO BE A VERY COMMON PROBLEM. THERE ARE MANY SHOPS WHO WILL REBUILT THESE TIPMS AS ITS A VERY KNOWN ISSUE. THIS IS ALSO A SERIOUS PROBLEM AS IT WOULD SHUT OFF THE VEHICLE AND HOW START, LEAVING PASSENGERS STRANDED

• 11/28/2017· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS, MY VAN ONLY HAS 42,000 MILES ON IT. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S. VW HAS ISSUED A SERVICE BULLETIN IDENTIFYING THE PROBLEM BUT HAS YET TO RECALL OR FIX THE CARS, INSTEAD THE CONSUMER HAS TO SHELL OUT $300 TO $1500 FOR THE REPAIR OF A KNOWN FAULTY EQUIPMENT. WHY WERE THESE PARTS USED KNOWING THE HISTORY? THERE IS ANOTHER WEBSITE WITH THOUSAND OF SIMILAR COMPLAINTS: HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/VOLKSWAGEN/ROUTAN/FUEL_PROPULSION_SYSTEM/PROBLEM.ASPX

• 11/26/2017· FUEL/PROPULSION SYSTEM

  IT IS VERY HARD TO START THE ROUTAN, AND IT HAS STALLED WHILE DRIVING FOR NO REASON DRIVING ON A HIGHWAY. CHRYSLER (WHO MADE THE ROUTAN FOR VW) HAS RECALLED THE TIPM ON ALL OF THEIR TOWN AND COUNTRIES, AS WELL AS THE DODGE CARAVANS FOR THIS SAME REASON. I HAVE A FAMILY OF 7 THAT USES THIS VEHICLE FOR OUT PRIMARY MODE OF TRANSPORTATION.

• 11/23/2020· ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ENGINE CRANKED UP HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT A FUSE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DREYER & REINBOLD VW (1301 SOUTH, US-31 STE 3, GREENWOOD, IN 46143) AND THE CONTACT WAS PROVIDED THE REPORT OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE ONBOARD SUPPLY CONTROL UNIT IN THE TIPM WAS DEFECTIVE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,060.

• 11/22/2013· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER' SIDE BRAKE SEIZED INTERMITTENTLY AND WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHEN HE DROVE OVER A ROAD BUMP OR POWERED THE VEHICLE OFF AND RESTARTED, THE FAILURE WOULD CEASE. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHRER THE TECHNICIAN DIAGNOSED THAT THE BRAKE FLUID WAS BURNED. THE ROTORS, BRAKE PADS, BRACKETS AND THE BRAKE FLUID ALL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

• 11/21/2020· POWER TRAIN,ELECTRICAL SYSTEM

  I OWN A 2011 VOLKSWAGEN ROUTAN MINIVAN AND THE IGNITION SWITCH STOPS WORKING I KNOW THERE ARE A FEW RECALLS FOR THIS ON THE 2009 AND 2010 YEARS I CALL VW CORPORATION AND THEY SAID THEY CAN'T HELP ME JUST BECAUSE THERE'S NO RECALLS ON MY VEHICLE THE PART THEY USED IN THE PREVIOUS YEARS IS THE SAME THAT IS DAMAGE IN MY VEHICLE SO I DON'T THINK IS FAIR AND I WOULD LIKE TO GET SOME HELP FOR THIS THANK YOU

• 11/20/2017· ELECTRICAL SYSTEM

  I HAVE 2011 VW VAN WHICH FIRST THE VAN START GIVING HARD TIME TO START. NOW I HAVE NEW BATTERY AND THE BATTERY STILL GOT DRAINED AND I HAVE TO GIVE IT A JUMP EVERY DAY JUST TO START. WHEN I TURN THE VAN OFF I KEEP HEARING THE FUEL PUMP RUNNING AND THAT WHAT DRAIN MY BATTERY

• 11/19/2019· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S SON WAS ATTEMPTING TO PULL THE VEHICLE INTO THE DRIVEWAY, IT SUDDENLY STALLED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE FUEL PUMP. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE CERTIFIED MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

• 11/19/2015· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT BEGAN STALLING WHILE DRIVING APPROXIMATELY 55 MPH. WHEN THE FAILURE OCCURRED, ALL THE VEHICLE'S WARNING INDICATORS FLASHED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

• 11/14/2016· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  TIPM ISSUE THAT CAUSES THE CAR TO STALL WHILE DRIVING, OR THE CAR STARTS THEN DIES. CHRYSLERS VANS HAVE HAD THIS ISSUE AND HAVE BEEN RECALLED, THIS VEHICLE IS BUILT BY CHRYSLER BUT SINCE IT IS MARKETED AS VW IT HASN'T BEEN RECALLED. IT WILL TAKE SOMEBODY TO DIE IN A CAR ACCIDENT CAUSED BY THIS ISSUE BEFORE YOU GUYS DO SOMETHING ABOUT THIS. THIS IS REALLY DANGEROUS BECAUSE IT COULD POTENTIALLY CAUSE AN ACCIDENT. THERE ARE MANY OTHER PEOPLE WITH THE SAME ISSUE THAT HAVEN'T TAKEN THE TIME TO FILL THIS REPORT.

• 11/13/2019· POWER TRAIN,SERVICE BRAKES,ENGINE

  WE PURCHASED THIS VEHICLE USED IN AUGUST 2018. THE FIRST LONG DISTANCE TRIP THE TRANSMISSION QUIT WORKING ON PA I-76. MY FAMILY COULD HAVE BEEN KILLED AS THE VAN SHIFTED ERADICALLY, STALLED WHILE IN MOTION, AND STOPPED SHIFTING ALL TOGETHER. WE TOOK THE VEHICLE BACK TO WHERE WE PURCHASED IT. THEY SENT IT TO THE TRANSMISSION PLACE THAT ORIGINALLY DID THE TRANSMISSION WORK. THEY REPLACED A DEFECTIVE PART. EVER SINCE THE REPAIR THE VAN SHIFTS HARD AND AT ODD TIMES. THREE WEEKS AGO IT BEGAN LEAKING TRANSMISSION FLUID AND BEGAN TO SHIFT ERRATICALLY AGAIN. NO INDICATOR LIGHTS ILLUMINATED. WE HAD IT TOWED TO THE TRANSMISSION SHOP AGAIN THEY SAID IT WAS OUR BREAKS, WE HAD IT TOWED TO OUR MECHANIC, IT'S NOT THE BREAKS. IT IS AGAIN AT THE TRANSMISSION SHOP. THIS HAS COST US TIME, MONEY AND OUR SAFETY. WHAT WILL IT TAKE FOR VW TO ISSUE A RECALL ON THIS VAN- WHO HAS TO DIE FOR ANYTHING TO BE RESOLVED.

• 11/13/2018· FUEL/PROPULSION SYSTEM

  MY 2011 VW ROUTAN, WILL HAVE A LOT OF TROUBLE STARTING UP, TOOK IT TO THE DEALERSHIP AND THE TIPM NEEDS TO BE REPLACE, WHICH IS A COMMON PROBLEM FOR THIS CAR,

• 11/13/2015· ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING.THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 29,139. UPDATED 1/12/16 *CN

• 11/11/2011· POWER TRAIN

  MY SISTER BOUGHT A VW ROUTAN SE 2011 SIX MONTHS AGO. RECENTLY, WE HAVE EXPERIENCED A "SAFETY PROBLEM" WITH THE VEHICLE ESPECIALLY WHEN WE ARE TRYING PARK IT ON A (STEEP DOWNHILL) BETWEEN TWO CARS IN SAN FRANCISCO. WHEN THE TRANSMISSION IS PUT IN REVERSE AND THE DRIVER IS BACKING UP TO PARK BETWEEN THE TWO CARS ON A STEEP DOWNHILL, THE VW ROUTAN MOVES FORWARD APPROXIMATELY ONE FOOT PRIOR TO BACKING UP AND WE FEEL ABNORMAL VIBRATIONS IN THE TRANSMISSION/ENGINE. PLUS, IF YOU DO NOT PRESS ANY GAS WHEN THE TRANSMISSION IS PUT IN REVERSE, THE CAR ACTS AS IF THE TRANSMISSION IS PUT IN NEUTRAL SHOWING NO RESISTANCE. THIS IS A SAFETY ISSUE, I MIGHT HIT THE CAR IN FRONT OF ME SO I BROUGHT IT UP TO THE ATTENTION OF NORTHERN CA VW CASE MANAGER AS WELL I TOOK IT TWO DIFFERENT VW DEALERSHIPS (VW OAKLAND AND VW SERRAMONTE). BOTH DEALERSHIPS MECHANICS HAVE ADMITTED THERE IS SOMETHING WRONG. HOWEVER, THE MANAGEMENT OF VW IS CLAIMING THAT IT IS NORMAL SINCE THE OTHER NEW 2011 VW ROUTAN ARE PERFORMING THE SAME UNDER IDENTICAL CIRCUMSTANCES. THE VW CASE MANAGER STATED THAT IN THE EYES OF VW IT IS OK FOR THE MINI VAN TO MOVE ABOUT ONE FOOT FORWARD WHEN IT'S BACKING UP ON A STEEP DOWNHILL; IT IS HOW IT WAS DESIGNED BY THE ENGINEERS. THIS ABSOLUTELY AN IRRESPONSIBLE WAY TO TREAT YOUR CUSTOMER WHO BOUGHT A 2011 VEHICLE TO HAVE A PEACE OF MIND AT LEAST FOR THE FIRST COUPLE OF MONTHS OF OWNERSHIP. IT PUTS THE LIFE OF OUR CITIZENS IN DANGER. I HAVE NO CONTROL OVER THE CAR WHEN IT'S BACKING UP ON A STEEP DOWNHILL. THERE IS NO WAY I CAN STOP IT FROM MOVING FORWARD ABOUT ONE FOOT BEFORE IT STARTS BACKING UP. LET'S SAY SOMEONE WAS CROSSING THE ROAD AT THE SAME TIME I WAS BACKING UP, WHO WILL BE HELD RESPONSIBLE IF HE/SHE GOT HURT. AS A GOVERNMENT COMMITTEE, I WOULD LIKE YOU TO INVESTIGATE THIS AND TAKE ACTION. *TR

• 11/10/2020· ELECTRICAL SYSTEM

  FAULTY TIPM MODULE. ENGINE WILL CRANK JUST FINE, BUT HAS BIG TROUBLE STARTING. ONCE IT RUNS ALL IS GOOD. IT'S A KNOWN ISSUE FOR THE PART. OTHER OEMS RECALLED THE ITEM (CHRYSLER TOWN & COUNTRY / DODGE GRAND CARAVAN)

• 11/10/2018· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  MY TIPM MODULES OF THE CAR IS CAUSING A LOTS OF PROBLEMS AND THAT HAS AFFECTED MY FUEL PUMP, BATTERY, AND STARTER.I HAVE TO REPLACE A NEW FUEL PUMP,A NEW BATTERY AND A NEW STARTER AND STILL THE SAME PROBLEM IS STILL PERSISTING.

• 11/06/2016· ELECTRICAL SYSTEM

  CAR WOULDN'T START. REPLACED BATTERY. WHEN I PUT KEY INTO IGNITION IT STARTED WITHOUT TURNING KEY. THEN WENT OFF AND WOULD NOT RESTART. NOW THE IGNITION CAN BE MOVED WITHOUT A KEY BUT WILL NOT START. CAR WAS STATIONARY THIS WHOLE TIME.

• 11/04/2019· ELECTRICAL SYSTEM,ENGINE

  THE VEHICLE HAS SHUT OFF AT RANDOM TIMES, OFTEN IN TRAFFIC MAKING IT VERY DANGEROUS FOR MY FAMILY. CHRYSLER (WHO ACTUALLY MADE THIS VEHICLE) HAS ISSUED A RECALL FOR THIS PARTICULAR ISSUE BUT VW WILL NOT HONOR IT.

• 11/04/2016· ELECTRICAL SYSTEM

  CAR WOULDN'T TURN ON WHEN KEY WAS PUT IN IGNITION. AFTER SEVERAL ATTEMPTS IT WILL START. DEALERSHIP SAID THERE WAS NO ISSUE BUT THERE IS A KNOWN PROBLEM IN 2009 AND 2010 ROUTANS. WE THEN SHOWED WE COULD REMOVE THE KEY WHEN THE CAR WAS ON, WHICH THE DEALERSHIP DOCUMENTED. DESPITE OUR CAR HAVING THE SAME PROBLEM AS OTHER ROUTANS, VW WOULD NOT INCLUDE US IN THE RECALL. THEY SAID THEY WOULD WAIT UNTIL THERE IS A BIGGER ISSUE. THIS IS REALLY SCARY AS OUR CAR IS UNSAFE, THE DEALERSHIP DOCUMENTED IT, BUT VW WILL NOT MAKE ANY EFFORTS TO ENSURE MY FAMILY IS SAFE. *TR

• 11/04/2015· ELECTRICAL SYSTEM

  I OWN A 2011 VOLKSWAGEN ROUTAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS THE VEHICLE DID START AND WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL MALFUNCTION WITH THE IGNITION AND THE IGNITION AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE IS APPROXIMATELY 45,000.

• 11/03/2016· ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  MY CAR JUST SHUTS OFF WHILE I'M DRIVING OR WON'T STAR AT ALL. THEN WHEN I TURN IT OFF, SOMETHING CONTINUES TO RUN, COMPLETELY DRAINING THE BATTERY. I HAVE TO DISCONNECT MY BATTERY EVERYTIME I PARK THE VEHICLE. IT'S COMPLETELY UNSAFE TO DRIVE AND I'VE DUMPED OVER $4200 ON THIS VAN AND I'VE OWNED IT 14 MOS. WORST PURCHASE I'VE EVER MADE. *TR

• 11/02/2020· UNKNOWN OR OTHER

  THE VEHICLE LOOSES ALL POWER WHILE DRIVING. IF YOU HIT A BUMP OR TOUCH THE KEY IT CAUSES THE KEY CONNECTION TO STOP AND LOSS OF ALL POWER. HAVE TO PUT CAR IN NEUTRAL WHILE DRIVING AND RESTART IT. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE AND DRIVING ON RURAL ROADS. ALL AREAS. THIS HAS HAPPENED MULTIPLE TIMES.

• 11/02/2017· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMCrash

  MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY

• 11/02/2016· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  THE VAN HESITATES TO START. IT HAS TURNED OFF BY ITSELF WHILE DRIVING. THE BLINKERS (RIGHT AND LEFT) SOMETIMES WORK. THE HAZARD LIGHTS SOMETIMES WORK. THE AC COMES ON AND THEN COMES OFF. WE ARE THE ORIGINAL OWNERS AND HAVE KEPT UP WITH MAINTENANCE ON THE VAN. WE TOOK THE VAN INTO VOLKSWAGEN DEALER SERVICE AND WERE TOLD THAT THE 2011 MODEL WAS PLAGUED WITH ELECTRICAL PROBLEMS. WE WERE TOLD THIS TIME OUR TIPM NEEDS TO BE REPLACED. ALL OF THE PROBLEMS WE ARE EXPERIENCING ARE RELATED TO A PROBLEM CHRYSLER (WHO MADE THE VAN) ADMITTED TO. VOLKSWAGEN WILL NOT REPLACE THE PART. THE TIPM IS KNOWN FOR NOT GETTING FUEL TO THE ENGINE WHICH CAN STOP THE VAN. THIS HAS HAPPENED TO US TWICE. *TR

• 10/25/2016· POWER TRAIN

  THE TRANSMISSION WOULD CAUSE THE VEHICLE TO ABRUPTLY LUNGE FORWARD WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. I AM THE DRIVER OF THE VAN AND MY HEAD,NECK, UPPER SHOULDERS, UPPER/MID/LOWER BACK HURTS. IT STARTED HURTING BECAUSE OF ABRUPT JERKING OF MY HEAD AND NECK CAUSED BY THE VAN WHEN I SHIFTED THE GEAR FROM "R" TO "D". THIS WOULD ALSO HAPPEN TO MY 2 SMALL CHILDREN (NOW 4 AND 6 YEARS OF AGE) WHILE THEY SIT IN THE BACK. THE HEAD OF THE PASSENGERS IN THE VAN WOULD ALSO JERK AND LUNGE FORWARD OR BACKWARDS. I HAVE ALMOST HIT PEDESTRIANS ON 3-4 DIFFERENT OCCASIONS THAT DECIDED TO WALK REALLY CLOSE TO THE FRONT OF MY VAN IN THE PARKING LOT WHILE I MOVED THE SHIFTER FROM "R" TO "D" I HAVE TAKEN THE VAN INTO DEALER 2 TIMES ALREADY AND CALLED THEM EVERY YEAR TO CHECK IF THERE IS A RECALL. THE DEALERSHIP ONLY DID AN ELECTRONIC RESET. I AM REALLY FRUSTRATED AND FED UP SO TODAY, OCT 25, 2016, I CALLED AND SCHEDULED ANOTHER APPT WITH THE DEALER BECAUSE THIS ISSUE IS GETTING OUT OF HAND. I ALSO CHECKED AND CURRENTLY, THERE IS NO RECALL ON THIS MATTER.

• 10/23/2016· FUEL SYSTEM, GASOLINE

  VW ROUTAN 2011 (CHRYSLER TOWN & COUNTRY) WILL NOT START INTERMITTENTLY, STARVING FOR FUEL. ON 4-5 OCCASIONS THIS VAN WOULD NOT START UNTIL MANY ATTEMPTS LATER, POTENTIALLY STRANDING MY FAMILY. WE HAVE PARKED THE VAN UNTIL WE COULD RESEARCH AND HAVE THE PROBLEM DIAGNOSED. NOW MY MECHANIC HAS DIAGNOSED PROBLEM AS THE TIPM FUEL PUMP RELAY. UPON FURTHER RESEARCH FOUND CHRYSLER HAD MANDATORY RECALL ON THIS SAME TIPM FUEL PUMP RELAY. VW ROUTAN DOES NOT SEEM TO BE INCLUDED, DESPITE THIS BEING A "RE-BADGED" TOWN & COUNTRY VAN, MANUFACTURED BY CHRYSLER. *TR

• 10/23/2015· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. ADDITIONALLY, WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE WITH THE IGNITION AS A RESULT THE IGNITION AND THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

• 10/21/2019· ENGINE

  TL* THE CONTACT OWNS A 2001 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE ENGINE SHUT OFF AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE ANTI-THEFT SYSTEM ACTIVATED AND THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE REMAINED PARKED IN A LOT. AN UNKNOWN DEALER AND THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE MANUFACTURERS FOR BOTH VOLKSWAGEN AND CHRYSLER REFERRED THE CONTACT TO EACH OTHER AND DID NOT WANT TO ADDRESS THE MALFUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.

• 10/21/2019· ELECTRICAL SYSTEM,ENGINE

  TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER, DECELERATED TO 25 MPH, AND STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT STARTING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. *DT*JB*DT

• 10/18/2016· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  MY COMPLAINT IS A THAT MY VEHICLE STARTED OUT GIVING ME PROBLEMS GETTING STARTED THEN GOT TO THE POINT THE ENGINE WOULD JUST STOP WHILE DRIVING AND WOULD NOT ALLOW ME TO PRESS THE BREAK TO STOP THE VEHICLE. I FOUND THAT CHRYSLER HAD RECALLED THE TIPM IN THEIR VEHICLES AND VW ROUTANS (MADE BY THE CHRYSLER GROUP) WERE JUST NO LONGER MADE AND PUSHED UNDER THE RUG...THIS IS MY PRIMARY MODE OF TRANSPORTATION AND I AM A SINGLE MOTHER OF FIVE MINOR CHILDREN...I DON'T HAVE $1300 TO INVEST IN THE REPAIR AND I REPORTED THE ISSUE TO VW AND TO NO AVAIL. I'M AFRAID FOR MINE AND MY CHILDREN'S LIVES...THE NEXT TIME WE MAY NOT BE SO LUCKY....I AM IN HOPES THAT THIS REACHES SOMEONE THAT CAN HELP. MY CHILDREN AND I WERE IN THE VEHICLE AND IN A RURAL AREA ON A STRAIGHT-AWAY WHEN THE ENGINE SHUT OFF (WITHOUT WARNING) AND I COULD NOT ENGAGE THE BRAKES. I WAS ALWAYS ADVISED THAT VW VEHICLES WERE THE WAY TO GO BECAUSE VW STOOD BEHIND THEIR BRAND...BUT I FIND THAT NOW THAT MY FAMILY IS IN THIS SITUATION THEY CAN CARE LESS. I DID REPORT THE ISSUE TO THEM AND WAS TOLD THEY WOULD NOT STAND BEHIND THE VEHICLE. *TR

• 10/17/2020· ELECTRICAL SYSTEM

  THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. VEHICLE WILL SHUT OFF WHEN DRIVING AND WILL NOT START ON MANY OCCASIONS.

• 10/16/2018· ELECTRICAL SYSTEM

  TIPM TO BE REPLACED. VEHICLE WOULD TIME TO TIME STALL, COMPLETELY STOP WHILE DRIVING IT. AFTER A WHILE THE VEHICLE WOULD NOT EVEN START. ONE WOULD FIRST THINK OF A BATTERY ISSUE, A FUEL PUMP OR A CRANK SENSOR WHEREAS THE ISSUE IS ACTUALLY THE TIPM.

• 10/15/2017· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  OUR TRANSMISSION ISSUE STARTED AS WE'RE GOING DOWN I-75 AT ABOUT 65-70. WHAT SOUNDED LIKE SOMETHING FALLING FROM UNDER THE HOOD AND MAKING A KLANKING SOUND AT IF IT WAS FALLING FROM THE ENGINE. AFTER A FEW MONTHS THE TRANSMISSION STARTED MAKING A HIGH PITCHED NOISE. OUR LOCAL AUTO REPAIR STORE WOULDN'T TOUCH IT SO WE HAD TO TAKE IT TO THE VW DEALER. TURNS OUT NOT ONLY DID WE NEED A NEW TRANSMISSION BUT WE ALSO NEEDED A NEW TIPM. TOTAL COST INCLUDING LABOR WAS OVER $7000.00. WE HAD ROUGHLY 85,000 MILES ON IT SO IT WAS NO LONGER COVERED UNDER WARRANTY.

• 10/15/2014· AIR BAGSCrash

  UNFORTUNATELY MY 2011 VW ROUTAN WAS INVOLVED IN AN ACCIDENT WHERE IT WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE MOVING AT APPROXIMATELY 30MPH. AS A RESULT OF THE COLLISION THE ROUTAN SPUN 270 DEGREES AND ROLLED OVER. NONE OF THE MULTIPLE AIRBAGS IN MY VEHICLE DEPLOYED! *TR