2011 Mercury Milan

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2023· STEERING

  The first symptom was the steering wheels failure to return to center after going around a corner. That went on for about 3 weeks before the Service Advance Trac warning came on. The vehicle started to have a terrible noise when turning the wheel which can only be described as the sound of bones breaking. The sound is increasing louder at slow speeds. Then the Advance Trac System Failure message came on, and the vehicle lost all power steering assist. When turning a corner the steering wheel almost gets stuck at the 2,3,4,5 positions. There was a massive Ford recall for this make and model with the exact same failed part, but for some reason Ford decided to not include my vehicle in this recall, despite it having the failure. This is a very expensive repair, and at this point in the vehicles life basically renders it a total loss. This should be remedied by Ford for all vehicles with this part.

• 12/29/2018· STEERING,EXTERIOR LIGHTING,AIR BAGS

  IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

• 12/29/2015· STEERING

  TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND WHEN THE KEY WAS TURNED OVER, THERE WAS A WARNING INDICATOR FOR THE POWER STEERING. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS AT THE DEALERS FOR LONGER THAN THREE WEEKS AS THE CONTACT WAS WAITING FOR A PERMANENT REPAIR REMEDY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,905. UPDATED 03/18/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/29/16.*JB

• 12/20/2017· AIR BAGS

  I HAVE BEEN AWARE OF THIS RECALL FOR SEVERAL YEARS NOW, BUT MY DEALERSHIP STILL DOES NOT HAVE THE REPLACEMENT PART FOR MY CAR. HOW DANGEROUS IS IT FOR ME TO DRIVE? YOUR RECALL NOTICE IS URGENT, YET MY DEALERSHIP SEEMS TO BE TAKING ITS TIME FIXING THIS REPAIR. *JS

• 12/19/2023· STEERING

  The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering functionality. The messages "Power Steering Assist Fault" and "Service Advancetrac" were displayed. The contact stated that she was unable to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

• 12/18/2019· STEERING

  AS I WAS DRIVING A LOW TRACTION WARNING LIGHT CAME ON AND THEN THE STEERING BECAME IMPOSSIBLE WHILE PULLING INTO MY DRIVEWAY AND WENT THROUGH OUR GRASS LEAVING RUTS IN IT. APPARENTLY ONCE THE POWER STEERING WENT OUT AND A WARNING SIGN CAME ON IN VEHICLE IT NOW WILL NOT GO OFF AND ITS IMPOSSIBLE TO TURN. THERE IS A RECALL ON CERTAIN VIN CARS OF OUR MAKE, YEAR AND MODEL HOWEVER NOT SPECIFICALLY OURS. IT IS OBVIOUS IT IS DUE TO THE SAME FAULTY POWER STEERING COMPUTER THING.

• 12/14/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BILLINGSLEY FORD (3804 W BROADWAY ST, ARDMORE, OK 73401, (580) 226-3300), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/11/2022· STEERING

  While driving normally, suddenly my power steering turned off on the highway and SERVICE Advancetrac and SERVICE Power steering came in with no warning or dashboard indicator lights. This caused serious driving issues and I was barely able to get home safely. This issue was addressed in the 2015 15S18 recall but the issue is still there.

• 12/07/2013· UNKNOWN OR OTHER

  1ST INCIDENT, WAS DRIVING THE CAR AND IT STARTED SLOWING DOWN, WAS STILL DRIVE ABLE BUT HAD NO POWER TO BE ACCELERATED. ONCE ARRIVED AT DESTINATION TURNED THE CAR OFF AND SAT FOR A MINUTE, TRIED TO RESTART THE CAR AND IT STARTED NO PROBLEM. 2ND AND 3RD INCIDENCES, SAME PROBLEM OCCURRED BUT WAS STILL EN ROUTE SO JUST PULLED OVER TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF THEN RESTARTED. *TR

• 12/05/2024· AIR BAGS,WHEELS,FORWARD COLLISION AVOIDANCE

  I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger

• 12/05/2018· SERVICE BRAKES

  SOFT BRAKE PEDAL. WHEN BRAKING, PEDAL DESCENDS APPROXIMATELY 75% BEFORE PEDAL PRESSURE BECOMES FIRM. THIS OCCURS WHETHER THE VEHICLE IS IN MOTION OR NOT. THE MASTER CYLINDER WAS REPLACED BUT DID NOT SOLVE THE SOFT BRAKE PEDAL ISSUE. THE VEHICLE CANNOT BE SAFELY DRIVEN IN IT'S PRESENT CONDITION. FORD DIAGNOSIS WAS TO REPLACE THE ABS CONTROL MODULE AND ABS PUMP. THE TOTAL COST FOR THIS REPAIR IS $3,000.00. I UNDERSTAND THERE ARE MULTIPLE COMPLAINTS INVOLVING FORD AND ABS SYSTEM REPAIRS.

• 12/01/2018· AIR BAGS,WHEELS

  I RECENTLY RECIEVE A RECALL NOTICE THEN RECEIVE A MOTHER ONE FROM THE DEPARTMENT OF MOTOR VEHICLE DEPARTMENT I WENT TO THE FORD MARKET I BROUGHT IT FROM IN BROOKLYN NY N THEY SAID THEY DON'T DO THAT

• 11/30/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18*JB

• 11/27/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY B, DELRAY BEACH, FL 33483, (561) 935-4208) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

• 11/22/2013· ENGINE

  THE VEHICLE WAS RUNNING NORMALLY BUT SUDDENLY FALTERED AND ENTERED THE "LIMP HOME MODE" WHERE THE ENGINE SPEED IS LIMITED TO 900 RPM. I TURNED OFF THE BUSY STREET ON TO A SIDE ROAD AND TURNED OFF THE ENGINE. UPON RESTART, THE ENGINE RAN MORE OR LESS NORMALLY, ALBEIT WITH THE CHECK ENGINE LIGHT ILLUMINATED, FOR A FEW MINUTES AND THEN ENTERED "LIMP HOME MODE" AGAIN. THIS HAPPENED TWICE MORE ON A 4 MILE DRIVE. *TR

• 11/21/2023· STEERING

  The contact owns a 2011 Mercury Milan. The contact stated while driving 25 MPH, she heard an abnormal sound coming from the front-end of the vehicle, and the contact became aware that the electronic power steering was not functioning properly. The "Service Power Steering Now" and "Service Advance Track" messages were displayed. Additionally, the traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V34000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 186,000.

• 11/20/2019· STEERING

  GETTING POWER STEERING ASSIST CODE. WAS ABLE TO TURN CAR OFF AND RESTART AND IT WOULD CLEAR THUS ALLOWING THE STEERING WHEEL TO TURN AS EXPECTED. BUT NOW IT WON'T CLEAR. LUCKY I WAS ABLE TO DRIVE CAR FROM 7-ELEVEN TO WORK WHICH WAS NOT TOO FAR FROM MY JOB. WHEN LOOKING UP ISSUE ON LINE I CAME ACROSS RECALL, BUT WHEN I LOOKED UP MY VIN IT SAYS THERE ARE NO RECALL FOR MY VEHICLE!!! THIS IS EXTREMELY DANGEROUS, AND CAN'T UNDERSTAND HOW SO MANY CARS ARE EXPERIENCING THE SAME PROBLEM YET RECALL IS NOT BEING HONORED. AGAIN AT HIGH SPEEDS THIS IS VERY DANGEROUS.

• 11/18/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  BREAK LIGHTS STAYED ON /ILLUMINATED WHEN HEAD LIGHTS WERE ON THUS HAVING NO BRAKE LIGHTS AT NIGHT. LUCKILY , MY HUSBAND WAS FOLLOWING BEHIND ME IN HIS VEHICLE AND NOTICED I HAD NO BRAKE LIGHTS. DEALER REPLACED BOTH TAIL LIGHT ASSEMBLIES DUE TO AN ELECTRICAL SHORT.($1100) THIS IS DANGEROUS DRIVING AT NIGHT. MANUFACTURE NEEDS TO RECALL THEIR FAULTY TAIL LIGHTS. *TR

• 11/15/2013· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  DRIVING NEAR 55 MPH ON LOCAL HIGHWAY AND APPLYING PRESSURE TO GAS PEDAL TO ACCELERATE. FELT AND HEARD A 'CLUNK'. VEHICLE IMMEDIATELY LOST ABILITY TO ACCELERATE WITH PRESSURE APPLIED TO GAS PEDAL. EXITED TO SHOULDER. NOTICED YELLOW SERVICE (WRENCH) INDICATOR LIGHT WAS ON. PUT THE CAR INTO PARK AND TURNED OFF IGNITION. RE-STARTED VEHICLE; SERVICE INDICATOR LIGHT DID NOT COME BACK ON. PUT THE CAR INTO DRIVE AND RE-ENTERED TRAFFIC FLOW. DID NOT HAVE AN INCIDENT IN ANOTHER 30 MILES OF DRIVING. TOOK THE VEHICLE TO DEALER FOR DIAGNOSIS. DEALER DIAGNOSED PROBLEM AS REQUIRING NEW THROTTLE BODY. VERY DANGEROUS SITUATION. *TR

• 11/12/2018· STEERING

  ELECTRONIC STEERING RACK AND PINION CAUSED CAR TO LOSE STEERING. SOME 2011 MODELS HAVE PREVIOUSLY HAD THIS CONCERN. FIRST THE ABS BRAKE STARTED PULSATING THAN CHECK BRAKE LIGHT CAME ON AND THAN CAR LOST THE POWER STEERING. DEALERSHIP DIAGNOSTICS SHOW THE ELECTRONIC STEERING RACK AND PINION HAS STOPPED WORKING.

• 11/12/2013· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO RECALL HAS BEEN MADE. IT WAS A VERY FOGGY MORNING AND SEVERAL MULTI CAR ACCIDENTS HAD BEEN REPORTED. HAD I BEEN ON BUSIER STRETCH OF ROAD AT THE TIME OF THE BREAK DOWN I COULD HAVE EASILY BEEN KILLED WITH SLOWING DOWN SUDDENLY AND WITHOUT ANY EVIDENT CAUSE. A RECALL SHOULD BE ISSUED AND REFUNDS MADE TO THOSE WHO HAVE ALREADY EXPERIENCED THIS FAILURE. *TR

• 11/11/2014· EXTERIOR LIGHTING

  RIGHT REAR TAIL AND BRAKE LIGHT STOPPED WORKING, ABOUT 2 WEEKS LATER THEY FLICKERED AND CAME BACK ON. THEY WENT OUT AGAIN 2 DAYS LATER AND HAVE BEEN OUT FOR ABOUT 2 MONTHS. CALLED DEALERSHIP AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND WOULD HAVE TO REPLACE THE WHOLE TAIL/BRAKE LIGHT UNIT AT A COST OF ABOUT $500. I CONTACTED FORD CUSTOMER SERVICE THREE TIMES AND THEY SAID IT WAS A LIGHT PROBLEM AND NOT UNDER WARRANTY BY THEM. IT TREATED AS A LIGHT BULB PROBLEM, BUT A $500 LIGHT BULB!!!! FORD NEEDS TO FIX THIS PROBLEM. *TR

• 11/10/2019· STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

  POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT

• 11/08/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

  THE LEFT REAR BRAKE LIGHT IS NOT FUNCTIONING. THIS LIGHT IS NOT A NORMAL INCANDESCENT BULB. IT IS AN LED THAT IS NOT OWNER-SERVICEABLE. THE ONLY FIX IS THAT THE ENTIRE TAILLIGHT ASSEMBLY NEEDS TO BE REPLACED BY THE DEALER AT A COST OF APPROXIMATELY $400. ANY BUYER'S EXPECTATION IS THAT WHEN A LIGHT BULB BURNS OUT, WE SHOULD BE ABLE TO REPLACE IT OURSELVES FOR FIFTY CENTS. SINCE THIS 50-CENT ITEM IS NOW UNEXPECTEDLY $400, THE NET EFFECT IS THAT ALL OWNERS WILL CONTINUE TO DRIVE AROUND WITH TWO OF THREE, ONE OF THREE OR NO BRAKE LIGHTS AT ALL. THIS SHOULD BE AN IMMEDIATE SAFETY RECALL. *TR *TR

• 11/07/2014· EXTERIOR LIGHTING

  RIGHT REAR TAIL LIGHT NOT WORKING PROPERLY. RUNNING LIGHT (RIGHT BOTTOM) IS WORKING BUT ALL OTHER LEDS HAVE FAILED. THIS IS A REPLACE ALL PART COSTING OVER $300. THIS HAS HAPPENED ON MY OTHER MILAN - LUCKILY BEFORE THE WARRANTY RAN OUT. SEEMS TO BE AN ISSUE WITH THIS MODEL AND CAN BE A SAFETY HAZARD. *TR

• 11/07/2014· EXTERIOR LIGHTING

  RIGHT REAR TAIL LIGHT STARTED FLICKERING BRIGHT TO DIM. AFTER A COUPLE OF DAYS IT WENT OUT COMPLETELY. WAS REPLACED UNDER EXTENDED WARRANTY - BUT COST WOULD HAVE BEEN OVER $350 DOLLARS WHICH MAKES IT COST PROHIBITIVE FOR SOME I AM SURE (WHY SHOULD A "BULB" GOING OUT COST SO MUCH TO FIX). VERY POOR DESIGN AND EVEN WORSE MANUFACTURING OF PART. *TR

• 11/07/2013· VEHICLE SPEED CONTROL

  I WAS DRIVING DOWN A LOCAL ROAD AT ABOUT 35 MPH. ALL OF A SUDDEN, WITHOUT WARNING, I COULD NOT GET MY GAS PEDAL TO DO ANYTHING, LIKE IT WAS OUT OF GEAR, AND THE ENGINE SEEMED TO BE SPUTTERING. I PULLED OFF THE ROAD, SHUT THE CAR OFF AND AFTER A FEW SECONDS, RESTARTED THE CAR, IT RESTARTED AND DROVE FINE. IT DID THE SAME THING AGAIN THE NEXT DAY. IT HAS HAPPENED A NUMBER OF TIMES SINCE THE FIRST TIME... HAPPENING ABOUT ONCE PER DAY. IT SEEMS TO START UP OK AFTER I SHUT IT DOWN, BUT VERY UNSAFE TO BE DRIVING DOWN THE ROAD AND THEN HAVE NO POWER AND HAVE TO PULL OFF. *TR

• 11/03/2014· EXTERIOR LIGHTING

  THE TAIL LIGHTS DOESN'T COME ON WHEN THE NIGHT LIGHTS COME ON. THE BRAKE LIGHTS ARE FAULTY AS WELL. THE BRAKE LIGHTS FLICKER. THEY JUST WENT OUT. *TR

• 10/30/2017· AIR BAGS

  TAKATA RECALL - LEGAL NOTICE RECEIVED 10/28/2017 ALERTING TO DEFECT OF TAKATA AIRBAG INFLATORS IN MY VEHICLE

• 10/28/2025· STEERING

  on 10/27/25 my son was driving car (2011 Mercury Milan) and light came on dash and car suddenly lost all power steering. Luckily car was able to be driven to side of the road when steering went out. I went to the Ford recalls website and it indicated "Epas steering efforts" was on the website as requiring free service. This recall is specifically for loss of power steering in car. Electronic Power Assisted Steering (EPAS) systems provide variable steering assistance but can experience issues leading to increased steering effort and loss of control. Upon checking with dealer, this was to be fixed under safety recall bulletin 15S18. This was initially repaired in 2015 under that recall bulletin. This did not fix the issue as the car requires a power steering gear replacement for same issue. Warranties on this recall are not being honored and this is deceptive as the final repair did not correct the problem. Federal law dicates warrenties do not expire on safety recalls. Upon checking the ford recall website, Ford is now indicating it can be fixed under a "Customer Satisfaction Program" to cover the original safety recall which has already expired. Now I am faced with almost a $3k repair on a safety recall which was never fixed and not being honored by Ford.

• 10/27/2014· STEERING

  WAS DRIVING AND POWER STEERING WENT OUT CALLED FORD DEALER AND WAS TOLD IT WOULD COST 100 TO 1000 TO FIX. *TR

• 10/25/2014· POWER TRAIN,ENGINE

  AS I STARTED THE CAR THE DROVE A SHORT DISTANCE THEN IT STARTED TO BUCK THEN THE WRENCH SIGN CAME ON THE DASHBOARD. I CHECKED THE MANUAL AND IT SAID THROTTLE/TRANSMISSION. I SWITCHED OFF THE CAR AND STARTED AGAIN THEN A FEW SECONDS IT HAPPENED AGAIN. AFTER SHUTTING DOWN FOR FIVE TIMES I MANAGED TO GET HOME SAFELY. NO INDICATION WHATSOEVER PRIOR TO THIS HAPPENING. *TR

• 10/24/2019· AIR BAGS,FUEL/PROPULSION SYSTEM

  THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.

• 10/23/2017· AIR BAGS

  FACTORY RECALL

• 10/19/2017· STEERING

  I AM HAVING TO MANUALLY STEER MY 2011 MERCY MILAN. I TOOK THE CAR TO THE DEALERSHIP TO HAVE IT INSPECTED. THERE WERE TWO CODES FOUND AND THEY ARE DTCS U3000-49 AND C2000D-49. I WAS QUOTED IT WOULD BE $1600.00 TO FIX THE CAR. I GOOGLED THE CODE "DTCS U3000-49 FORD" AND THE SEARCH BROUGHT ME TO THE WEBSITE FOR A RECALL ON 2011 MERCURY MILAN'S. THE RECALL NUMBER IS 15S18. PER THE RECALL, THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. I HAVE CONTACTED FORD AND THEY TOLD ME ACCORDING TO MY VIN, MY CAR WAS MADE 9/2/2010 AND THE RECALL BEGINS FOR CARS MADE 9/7/2010 AND AFTER. THEY CLAIMED MY CAR HAS A DIFFERENT PART. BUT OBVIOUSLY, MY CAR IS HAVING THE SAME LACK OF POWER STEERING AS THE RECALL AND CAN CAUSE AN ACCIDENT WHILE DRIVING AND IS VERY DIFFICULT TO TURN AND STEER. I DECLINDED SERVICE BUT I WILL END UP HAVING THEM REPAIR MY VEHICLE FOR SAFETY REASONS.

• 10/19/2016· STEERING

  TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE "POWER STEERING ASSIST LOST" INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

• 10/17/2016· STRUCTURE

  TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE FRACTURED. THE WINDOW HAD TO BE ROLLED DOWN TO EXIT THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V744000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

• 10/13/2014· EXTERIOR LIGHTING

  RIGHT REAR BRAKE LIGHT FAILED. LED BRAKE LIGHT MUST BE REPLACED AS AN ASSEMBLY AT A COST OF OVER $300. *TR

• 10/13/2013· POWER TRAIN,FUEL/PROPULSION SYSTEM

  ON 10/3/13 WHILE DRIVING HOME IN HEAVY TRAFFIC ON THE INTERSTATE MY 2011 MILAN WITH 44,000 MILES ON IT SPUTTERED AND DIED AT FREEWAY SPEED. STILL HAD ELECTRICAL POWER AND THE WRENCH WARNING LIGHT ON THE DASH WAS LIT UP. I WAS ABLE TO COAST TO THE SHOULDER AND STOP THE VEHICLE. ONCE RESTARTED THE CAR WENT THREE DAYS BEFORE AGAIN DYING ON THE INTERSTATE IN HEAVY TRAFFIC, AFTER DOING SOME RESEARCH I DISCOVERED THIS WAS A COMMON PROBLEM WITH FORD THROTTLE BODIES ON SEVERAL MAKES AND MODELS. 10/12/13 I PURCHASED A NEW THROTTLE BODY FROM MY LOCAL FORD DEALER AND INSTALLED IT THE SAME DAY. I TEST DROVE THE VEHICLE AND IT APPEARS THAT THE NEW THROTTLE BODY FIXED THE ISSUE AND ALSO ANOTHER SYMPTOM I HAD BEEN NOTICING, IT WAS A VERY SLIGHT HESITATION IN THE TRANSMISSION IN ALL GEARS. *TR

• 10/12/2022· STEERING

  The contact owns a 2011 Mercury Milan. The contact stated that upon the start of the vehicle, the power steering assist failed to operate as needed as the "service power steering" warning message appeared on the instrument panel. The contact stated that her vehicle was placed under NHTSA Campaign Number:15V340000(Steering) and was previously serviced by a dealer. The contact took the vehicle back to the dealer where she was informed that the recall had expired and that they could not offer any more assistance. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.

• 10/11/2012· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "THROTTLE BODY" THAT WAS BAD ON THE OTHERS. IT IS VERY DANGEROUS, WHATEVER IT IS. ALSO THIS CAR HAS ROLLED THE WINDOWS DOWN BY ITSELF, WHEN I HAVE BEEN IN A STORE. IT WAS RAINING AND WHEN I CAME OUT BOTH MY FRONT WINDOWS WERE DOWN, AND INTERIOR WAS WET. THEY WERE UP , SINCE IT WAS RAINING,WHEN I LOCKED IT AND LEFT. *TR

• 10/09/2013· POWER TRAIN,FUEL/PROPULSION SYSTEM

  I MADE A LEFT TURN FROM A COMPLETE SIGN. IN THE MIDDLE OF THE INTERSECTION, THE CAR DECELERATED AND THE WRENCH SYMBOL ON THE DASH CAME ON. AS I PULLED OVER, THE CAR STARTED SHAKING AND CUT OFF. I HAD MY CHILDREN GET OUT OF THE CAR BECAUSE I WAS UNSURE OF WHAT WAS GOING ON. I TURNED THE CAR OFF, TOOK THE KEY FROM THE IGNITION. I WAITED ABOUT 5 MINUTES AND THEN RESTARTED THE CAR. I STARTED AND EVERYTHING WAS OK. ON 9/25/13, THIS HAPPENED WHILE I WAS DRIVING ON A STRAIGHT ROAD. 9/28/13 - IT HAPPENED WHILE DRIVING 65 MPH ON THE INTERSTATE. 9/30/13 - AFTER FILLING THE CAR WITH GAS, ON A MAJOR ROAD. 10/1/13 - JUST DRIVING. 10/8 - MAKING A LEFT TURN . THERE IS NOT A WARNING BEFORE IT HAPPENS. *TR

• 10/08/2013· STEERING

  TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

• 10/07/2014· STEERING

  WHEN I STARTED THE CAR, THE POWER STEERING WOULD NOT WORK, AFTER A FEW SECONDS I TURNED THE ENGINE OFF AND RESTARTED IT, THEN IT WORKED JUST FINE. THE LOCAL FORD DEALER TOLD ME THERE WAS NOTHING THEY COULD DO IF IT AS LONG AS IT WAS WORKING PROPERLY AT THE TIME I REPORTED IT TO THEM. I CAN SEE THIS COULD BE A REAL PROBLEM IF IT OCCURS WHILE THE VEHICLE IS IN MOTION. SINCE THIS HAPPENED APPROX. A YEAR AGO, THE DATE AND MILEAGE ARE ESTIMATES. *TR

• 10/06/2014· EXTERIOR LIGHTING

  LEFT REAR BRAKE/TAIL LAMP STAYS IN BRAKE LAMP MODE CONTINUOUSLY WHEN HEADLAMPS ARE ON. CENTER HIGH MOUNT AND RIGHT REAR LAMP FUNCTION PROPERLY. SAFETY ISSUE. *TR

• 09/28/2018· STEERING

  TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING BECAME INOPERABLE INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AT BILL COLD FORD LINCOLN (2119 GREENUP AVE, ASHLAND, KY 41101, 606-329-2120); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS ALREADY SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *TT CONSUMER STATED POWER STEERING WAS DEFECTIVE. UPDATED 12/11/18*JB

• 09/24/2013· POWER TRAIN

  DRIVING CAR WHEN IT LOST ALL POWER. WHEN STEPPING ON THE GAS NOTHING HAPPENED, NO SPEED OR RPM INCREASE. WAS ABLE TO PULL OVER TO SIDE OF ROAD. YELLOW WRENCH LIGHT CAME ON. CAR WHEN DRIVABLE WOULD JERK LIKE NOT GETTING ENOUGH GAS. I HAD TO PAY $430 TO HAVE THIS REPLACED. THIS SEEMS TO BE A KNOWN DEFECT FOR THIS CAR AND YEAR. I HAD THE EXTENDED WARRANTY ON MY CAR BUT WAS TOLD BY THE MECHANIC THAT THIS PART WAS SPECIFICALLY EXCLUDED. EVIDENTLY THEY KNEW THIS PART HAD A PROBLEM SO THEY DIDN'T COVER IT. COULD HAVE HAD A VERY BAD ACCIDENT IF THIS HAD HAPPENED IN RUSH HOUR TRAFFIC. *JS

• 09/24/2013· POWER TRAIN

  CAR LOST POWER WHILE DRIVING. YELLOW WRENCH LIGHT CAME ON AND CAR CONTINUED TO IDLE ROUGHLY. SHUTTING CAR OF AND RESTARTING WOULD RESET EVERYTHING, BUT IF CONTINUE TO DRIVE THE SAME THING HAPPENED. NO SPEED OR RPM INCREASE HAPPENED WHEN STEPPING ON THE GAS. HAD TO TOW CAR TO FORD DEALER AS I COULDN'T DRIVE IT. MECHANIC STATED THROTTLE BODY HAD GONE BAD AND HAD TO BE REPLACED. THEY NEVER TOLD ME THAT FORD WAS HAVING AN ISSUE WITH THIS PART. COST ME $460 TO HAVE THIS REPLACED. LOW MILEAGE AND NEWER CAR THIS SHOULD NOT HAVE HAPPENED. COULD HAVE HAD A TERRIBLE ACCIDENT IF I HAD BEEN DRIVING DOWN THE FREE WAY AT RUSH HOUR AS I LIVE IN A METROPOLITAN AREA. *JS

• 09/23/2018· STEERING

  SERVICE POWER STEERING NOW MESSAGE CAME UP. ALONG WITH SERVIVE ADVANCETRAC MESSAGE. POWER STEERING IS OUT COMPLETELY BUT THERE IS NO RECALL FOR MY SPECIFIC VIN. WENT OUT WHILE DRIVING AND COULD HAVE CAUSED AN ACCIDENT. FORD NEEDS TO RECOGNIZE THAT THEIR ELECTRIC STEERING ASSIST IS FAULTY. NOT JUST IN SOME VEHICLES BUT ALL WITH THIS SYSTEM.

• 09/21/2021· STEERING

  The contact's girlfriend owns a 2011 Mercury Milan. The contact stated that upon start-up of the vehicle, excessive effort was needed to steer the vehicle without warning; however, the power steering assist would return after a few minutes of driving. Recently, the contact stated that the power steering assist failed with the power steering assist fault warning light illuminated on the instrument panel. The contact had called the manufacturer and was referred to the local dealer for assistance. The contact took the vehicle to the dealer where he was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and that the warranty on the vehicle for the power steering was expired. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.