2011 KIA Soul

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2018· POWER TRAIN,ENGINE

  THE CLUTCH HAS GONE OUT TWICE . THE FIRST TIME WAS AT 54029 AND DATE OF 1/17/17. LESS THAN SIX MONTHS LATER I TOOK IT BACK TO THE DEALERSHIP AND TOLD THEM THAT IT WAS SLIPPING ON TAKEOFF. THEY SAID THAT EVERYTHING WAS FINE. THIS TIME IT 72735 AND DATE OF 12/28/18 . THE BILL FOR THE FIRST TIME WAS 1445.79 . IT IS REDICULOUS THAT IT GOES OUT SO SOON. I HAVE READ ON LINE THAT KIA USES A VALVE ON THE SLAVE CYLINDER THAT CAUSES SLIPPING.

• 12/28/2023· ELECTRICAL SYSTEM

  My car has been recalled due to electronic control system fire danger. I am afraid to drive hiway 299 to Redding because my car might catch on fire. All of my services are are in or near Redding. I can't get a response from Kia, other than a pending recall notice. They claim to not know anything.

• 12/28/2023· SERVICE BRAKES, HYDRAULIC,ENGINE

  The contact owns a 2011 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle but could not determine the cause of the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while reversing and depressing the brake pedal, the vehicle temporarily jerked. The contact stated that the failure recurred several times while driving and depressing the brake pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who test-drove the vehicle and informed the contact that no failure was found. The independent mechanic reset the check engine warning light. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

• 12/25/2023· AIR BAGSCrash

  Driving 36 mph and got hit in drive side and the airbags didn't deploy

• 12/18/2023· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  I have had this recall(SC284) since September 25, 2023 of this year. Also I have called multiple places to have it repaired and I’ve gotten the run around. They have been so rude! Also now the check engine light has come on the dash so now I’m getting even more worried about the recall situation.

• 12/16/2018· ENGINE

  WHEN DRIVING THE VEHICLE, THE ENGINE STARTED MAKING A NOISE , I PUT IT IN NEUTRAL AS I WAS PULLING OFF THE HIWAY AND THE MOTOR QUIT RUNNING. HAD TO HAVE IT TOWED BACK TO MY HOUSE.I FOUND OUT THE NEXT DAY THAT THE MOTOR HAD LOCKED UP. THE MOTOR HAD OIL IN IT AND THE WATER WAS NOT LOW. THE MECHANIC SAID THE OIL PUMP WAS PROBLEY BAD. I CALLED KIA AND THEY SAID THEY HAD NO RECALLS ON THE VEHICLE.SO NOW THE CAR IS SITTING IN MY DRIVEWAY WITH A BLOWN MOTOR AND I AM STILL MAKING PAYMENTS ON THE CAR FOR ANOTHER 18 MONTHS.

• 12/15/2021· STRUCTURE

  On November 18th, 2021, at 7.20 AM while driving at posted speed limit of 45mph, the hood on my 2011 Kia Soul suddenly flew open, hitting the window, causing me to slow down and stop on the side of the road. After inspecting the destroyed hood, hinges and severally damaged roof, I proceeded to secure the hood so I can get back to my home and begin the process of working this out. To my knowledge, there have been no recalls or complainants on the hood latch mechanism that should have prevented this. I was the only occupant at the time and could have resulted in serious injury or even death, if there were more cars at the time who knows what the outcome would have been. Unknow about reproducing the issue. The vehicle has now been estimated 2 times by the insurance company and still ongoing. No warning lamps of any kind were given. As of today I am still dealing with the Insurance company as they are not wanting to pay what the estimate is, leaving me stranded. Kia needs to make this right and step in.

• 12/15/2015· VISIBILITY/WIPER

  VEHICLE HAD BEEN PARKED IN DRIVEWAY OVERNIGHT. TEMPERATURE HAD BEEN AT OR SLIGHTLY ABOVE FREEZING OVERNIGHT. WHEN DRIVER ENTERED VEHICLE AND SHUT DRIVER'S SIDE DOOR THE REAR WINDOW EXPLODED OUTWARD FROM THE CENTER OF THE WINDOW DOWN TO THE POINT OF THE REAR WIPER. OUTSIDE EDGES OF WINDOW ALSO SHATTERED/DISINTEGRATED ALONG THE OUTSIDE EDGE OF THE SEAL.

• 12/12/2016· TIRES,WHEELSCrash

  THE 18 INCH HANKOOK LOW PROFILE TIRES ARE A DEATH TRAP IN WINTER. I WENT DOWN AN OFF RAMP SIDEWAYS. ON ICE AND SNOW THE ORIGINAL MANUFACTURER TIRES, HANKOOK 18 INCH TIRES, ARE ABSOLUTELY AWFUL AND A THREAT TO ANYONE'S LIFE DRIVING THE VEHICLE. BREAKING IN WINTER IS ESPECIALLY HAZARDOUS WITH THESE TIRES. *TR

• 12/12/2011· AIR BAGS,STRUCTURECrash

  ON THE ABOVE DATE THE REFERENCED KIA SOUL WAS MAKING A LEFT TURN WHEN A FORD 350 PICK UP TRUCK RAN INTO THE DRIVER SIDE DOOR AREA. THE PICKUP TRUCK WAS TRAVELING AT APPROXIMATELY 25 MPH. THE COLLISION CAVED IN THE DRIVERS SIDE DOOR'S EXTERIOR SKIN AS WELL AS THE INTERIOR SKIN WITHOUT ACTIVATING THE SIDE AIRBAGS ON THE KIA SOUL. *TR

• 12/11/2024· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 12/09/2017· UNKNOWN OR OTHER,ENGINE

  THE CAR WON'T START AFTER PUTTING GAS IN SEVERAL TIMES . AFTER 3 TRIES AND AROUND 10-14 MINUTES IT WILL START. THERE ARE SEVERAL FORUMS ONLINE REGARDING THIS HAOOENEDIJF TO KIA SOULS .

• 12/06/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

• 12/02/2023· SERVICE BRAKES,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER

  When you press the break the car stalls, when you fuel up the car it will not start. Autos unlimited in Rolla, Mo sold it as inspected with "" nothing "" on the inspection sheet. This dealer is claiming they will "fix: this issue. It cost me 480.00 to fix it. --- evap canister purge vent- evap leak- fuel malfunction- canister solenoid.

• 11/30/2011· TIRES

  TL* THE CONTACT OWNS A 2011 KIA SOUL EQUIPPED WITH HANKOOK NEXEN P225/45/R13 TIRES, DOT 8EJ7. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THERE WAS A LARGE BUBBLE ON THE SIDEWALL OF THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DRIVING CHARACTERISTICS OF THE OWNER. THE TIRE WAS REPLACED. THE FAILURE RECURRED APPROXIMATELY THREE MONTHS LATER ON THE FRONT PASSENGER TIRE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14,000.

• 11/29/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  A COUPLE YEARS AGO, THE DRIVER SIDE DOOR HAD ISSUES OPENING AFTER BEING UNLOCKED. THIS WAS FRUSTRATING, BUT NOT A SAFETY ISSUE. IN THE PAST SEVERAL MONTHS, THE DOOR HAS OPENED WHILE DRIVING A COUPLE TIMES. THIS SAME ISSUE WAS RECALLED IN THE KIA SORENTO AT THE END OF 2017 FOR THE SAME REPORTED ISSUE AND THE SAME PART REPLACEMENT. KIA HAS TOLD ME THAT THERE IS NOTHING THEY CAN DO TO FIX THE ISSUE AS MY CAR WAS NOT INCLUDED IN THE SORENTO RECALL, EVEN THOUGH IT IS THE SAME EXACT ISSUE. THIS WAS NOT A MAJOR ISSUE UNTIL THE DOOR STARTED OPENEING WHILE DRIVING. THIS IS SOMETHING THAT NEEDS TO BE RECALLED BY KIA AND FIXED IN ALL AFFECTED VEHICLES.

• 11/29/2013· VISIBILITY/WIPER

  THE INSIDE OF MY FRONT WINDSHIELD WAS FULL OF WATER. I ONLY HAD THE CAR SINCE AUGUST OF THIS YEAR. *TR

• 11/28/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/28/2023· ELECTRICAL SYSTEM

  I have the recall for my 2011 Kia Soul. HECU that states to park outside and away from vehicles due to potential engine fire. Park until recall is fixed. I have contacted the Manufacturer, Dealership, my insurance company and the NHTSA as this is my only vehicle and means of transportation. There is no remedy for the fix nor an ETA of the Fix. I was told there was nothing that could be done. I am so angry as MY car can catch fire while driving which puts my life at risk along with others. WHAT am I supposed to do? Walk everywhere? The manufacturer will not provide a loaner or reimbursement for a rental, the dealership will not provide a loaner and my insurance will not provide a rental due to I don't have a claim. Who takes responsibility for an unsafe vehicle that cannot be driven or driven and put everyone at risk? This needs to be rectified!

• 11/28/2011· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ALLOWING THE ENGINE TO WARM, SHE HEARD A LOUD NOISE AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE POLICE AND FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE VEHICLE WAS NOT INSPECTED BY A DEALER FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 9,000.

• 11/27/2024· SERVICE BRAKES,FIRERELATEDFire

  The contact owned a 2011 Kia Soul. The contact stated that the vehicle was parked overnight on his driveway, caught on fire, and exploded in the early morning. The fire started from the engine bay. The vehicle was unoccupied during the fire. The fire originated from the front engine bay, and soon after engulfed the entire vehicle. The vehicle was totaled, the side of the house was damaged, a motorcycle was destroyed and parts of the contacts shop were damaged. The fire department arrived and extinguished the fire. A fire department report was filed. A police department report was filed. The vehicle was destroyed. No warning lights were illuminated prior. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 165,000. The contact stated that they believed NHTSA campaign number 23V652000 (SERVICE BRAKES, HYDRAULIC) was responsible for the failure of the vehicle.

• 11/27/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/27/2020· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  THERES SOMETHING REALLY WRONG WITH MY ENGINE AND OTHER MECHANICAL ISSUE. I'VE BEEN TO KIA DEALERSHIP AND THEY WONT FIX IT BECAUSE THERES NO RECALLS THAT HAVE BEEN ANNOUNCED. THE SENSOR LIGHTS KEEP TURNING ON AND ONCE I CHECK IT IT SAYS NOTHING IS WRONG, BUT THE LIGHT IS STILL ON AND IT WILL TURN OFF WHENEVER IT FEELS LIKE IT, ALSO THE SMELL OF THE ENGINE SMELLS LIKE ITS BURNING AND THE CAR GET REALLY HOT AS IF THE HEATER WAS ON.

• 11/27/2020· EXTERIOR LIGHTING

  IN THE 9 YEARS SINCE PURCHASE I'VE REPLACED MY HEADLIGHTS 13 TIMES. THEY GENERALLY BURN OUT WITHIN A MONTH OF EACH OTHER SO NOW I JUST REPLACE BOTH WHEN ONE GOES OUT. I HAVE TO KEEP SPARES IN THE GLOVE BOX BECAUSE ON ONE OCCASION THEY BOTH WENT OUT ON THE SAME DAY.

• 11/24/2019· VISIBILITY/WIPER

  HAD JUST STARTED DRIVING STRAIGHT ON A NEIGHBORHOOD STREET, HADN'T EVEN SHIFTED INTO 4 TH GEAR, AND THE REAR WINDOW SPONTANEOUSLY SHATTERED. NO INTENSE HEAT OR COLD, NO FLYING DEBRIS.

• 11/22/2023· ENGINE

  The engine can’t be fixed

• 11/22/2015· STRUCTURE

  WHILE TRAVELING AT 55MPH THE HOOD RELEASED HITTING THE ROOF ABOVE THE WINDSHIELD. CAUSED DAMAGE TO THE ROOF, THE HOOD AND THE FENDERS. NOTE THAT THE HOD HAD NOT BEEN OPENED FOR OVER A MONTH. ALSO NOTE THAT THE HOOD WAS IN THE FULLY CLOSED POSITION BEFORE STARTING OUT ON THE ROAD ON 11/20/2015.

• 11/21/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light intermittently illuminated. Additionally, there was an abnormal burning odor coming into the cabin of the vehicle. The manufacturer was made aware of the issue. The approximate failure mileage was 110,000. VIN tool confirms parts not available.

• 11/20/2023· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• 11/18/2014· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SIDESWIPED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRAIN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE AIR BAG SENSOR WAS RESET AND THE VEHICLE WAS REPAIRED. THE CONTACT WAS INVOLVED IN ANOTHER ACCIDENT WHERE THE AIR BAGS FAILED TO DEPLOY AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.

• 11/15/2018· STRUCTURE,ENGINE

  WHEN TURNING CAR ON IT THE ENGINE MAKES A KNOCKING SOUND. CAR IS LOSING ACCELERATION ON ROADS ESPECIALLY EXPRESSWAY. ALSO, THE ENGINE PINGS OR KNOCKS WHEN TURNING THE CAR OFF. I HAVE EVEN HEARD THE ENGINE KNOCK WHILE IN MOTION. THE FRONT WINDSHIELD MOLDING GARNISH LH LOCATED ON THE DRIVER SIDE FLEW OFF WHILE DRIVING ON THE EXPRESSWAY AND HIT ANOTHER CAR! LOSING THIS MOLDING GARNISH CAUSES AIR TO LEAK INTO THE WINDSHIELD.

• 11/12/2015· AIR BAGSCrash

  AIRBAG DID NOT DEPLOY IN SERIOUS FRONTAL IMPACT - A TRUCK PULLED OUT IN FRONT OF ME AND I HIT IT AT APPROXIMATELY 45-50 MPH, 5 LANE BUSINESS HWY *CN

• 11/04/2014· SUSPENSION,STRUCTURE

  VEHICLE HAS SOUND COMING FROM REAR. AFTER SOME RESEARCH IT APPEARS THAT THERE IS A BOLT LOOSE ON THE SUSPENSION ACCORDING TO HTTP://WWW.KIASOULFORUMS.COM/10-SOUL-PROBLEMS/19930-CLUNKING-RATTLE-NOISE-LEFT-REAR-SOUL.HTML#/FORUMSITE/20709/TOPICS/19930 I AM A SINGLE NEW MOM AND HAVING ONLY HAD THIS CAR LESS THAN A YEAR IM HIGHLY CONCERNED DIRECTLY BEHIND ME AND U CAN FEEL IT SHIFT. HILLS *TR

• 11/04/2012· STEERING,SUSPENSION,TIRES,WHEELSCrash

  I WAS DRIVING TO WORK, MAKING A LEFT TURN INTO THE PARKING LOT WHEN THE FRONT PASSENGER TIRE BLEW. THE STEERING WHEEL PULLED SHARPLY TO THE RIGHT AND I WAS PULLED INTO A CURB. THIS CAUSED OVER $1600 WORTH OF DAMAGE TO THE CAR. THERE WAS A HUGE HOLE IN THE SIDE WALL OF THE TIRE AND NO EVIDENCE OF ANY METAL OR ANYTHING IN THE TIRE. ALSO, THE TIRE PRESSURE INDICATOR LIGHT HAS NEVER COME ON, SO I KNOW THEY WERE AT THE PROPER PSI. I CONTACTED THE DEALER WHEN THE ACCIDENT HAPPENED, AND WAS TOLD THEY HAVE NO RESPONSIBILITY FOR THE TIRES. THEY ACTUALLY LOOKED AT THE CAR AND ALL THEY SAID WAS "THIS IS JUST BAD DRIVING." I THEN CALLED THE KIA COMPANY AND TALKED TO THREE DIFFERENT PEOPLE. THEIR CONCLUSION WAS THEY ARE NOT RESPONSIBLE FOR THE TIRES. ONE PERSON EVEN ASKED HOW MUCH I WEIGHED! THIS VEHICLE IS A 2011 AND ONLY HAS 8,200 MILES ON IT. I HAD TO GO THROUGH MY INSURANCE TO GET IT FIXED. I BELIEVE THAT KIA SHOULD STAND BY THESE TIRES, BECAUSE NEXXEN COME STANDARD ON THEIR VEHICLES. SINCE THIS HAS HAPPENED, I HAVE RESEARCHED ONLINE AND HAVE FOUND PEOPLE HAVE HAD SIMILAR PROBLEMS WITH THE TIRES ON KIA VEHICLES. *TR

• 11/02/2020· EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

  1. THE ELECTRONIC STABILITY CONTROL WARNING LIGHT COMES ON AND GOES OFF INTERMITTENTLY AND UNPREDICTABLY. 2. I REPLACED THE MAP LIGHT. IT JUST STOPPED WORKING AND I REPLACED IT WITH A NEW ONE I ORDERED MYSELF. A LOCAL GARAGE DID THE WORK, NOT A DEALER.

• 10/28/2020· EXTERIOR LIGHTING,ENGINE

  TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED WHILE DRIVING 30 MPH AT NIGHT TIME, HER NEIGHBOR INFORMED HER THAT THE BRAKE LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS TAKEN TO VAN GRIFFITH KIA (4301 E US HWY 377, GRANBURY, TX 76049; (817) 573-0400) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V114000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STOP LIGHT SWITCH WAS REPLACED. THE CONTACT STATED THAT ON 9/16/2020 WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AND INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAS BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. *LN*JB

• 10/27/2015· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER THREE TIMES AND CRASHED IN AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.

• 10/25/2011· SERVICE BRAKES, HYDRAULICCrash

  PULLED INTO PARKING SPACE, CAR ACCELERATED AND BRAKES WENT TO FLOOR WENT OVER THE PARKING CURB ON TO WALKWAY, THE CORNER OF THE STORE STOPPED ME NO DAMAGE TO THE WALL, DAMAGE TO THE MY CAR. KIA SOUL, 2011 *TT

• 10/24/2024· SERVICE BRAKES, HYDRAULIC

  The contact owns a 2011 Kia Soul. The contact stated that the MIL warning light was illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. Additionally, the contact stated while the vehicle was idling, the contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact that a fee would be charged for additional repairs. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.

• 10/18/2016· EXTERIOR LIGHTING

  THE DIM HEADLIGHTS ON MY KIA SOUL WERE BLOWING EVERY 3 MONTHS. I BOUGHT BULBS FROM THE AUTO PARTS STORE FROM THE CHEAP TO SUPER EXPENSIVE BULBS. NOTHING HELPED. I CALLED KIA AND THEY TOLD ME THAT I NEEDED THERE BULBS. SO, I BOUGHT THOSE BULBS TOO. MY HEADLIGHTS WERE STILL BLOWING. I CHECKED THE SOCKET AND IT WAS BROWN LIKE IT HAD BEEN OVERHEATED. I REPLACED THOSE SOCKETS AND PUT ANOTHER SET OF KIA BULBS IN THE CAR. THAT FIXED THE PROBLEM FOR ABOUT 6 MONTHS AND THEY ARE BACK TO GOING OUT ON ME. THEY BOTH WENT OUT AT THE SAME TIME WHICH IS VERY VERY DANGEROUS!!!!

• 10/16/2015· STRUCTURE,WHEELS,VISIBILITY/WIPER

  3 PROBLEMS :#1 THE WHEEL PRESSURE LIGHT STAYS ON WHEN IDLE AND WHEN I'M DRIVING IT BUT, MY TIRES ARE AT THE SAME PSI. MAKES ME KEEP THINKING SOMETHING IS WRONG. #2 IN THE WINTER TIME THE RUBBER MOLDING AROUND DOORS STICKS BAD AND STARTS TO PULL ITSELF AWAY FROM THE GLUE KEEPING IT ON. #3 DURING THE WINTER MY WINDSHIELD KEEPS ICING UP REALLY BAD (ON THE INSIDE !). I CAN ACTUALLY USE MY ICE SCRAPER ON IT. I EXPECT THIS ON THE OUTSIDE OF A CAR BUT, I HAVE NEVER HAD A CAR DO THIS ON THE INSIDE, DID THEY FORGET TO SEAL IT CORRECTLY?

• 10/11/2014· POWER TRAIN

  ON NUMEROUS OCCASIONS (APPROX 10 DURING LAST 2.5 ) AFTER MY 2011 KIA SOUL PASSED 1-YR MARK, RPMS WILL SUDDENLY INCREASE W/NO PRESSURE ON ACCELERATOR. USUALLY OCCURS DURING REPEATED LIGHT INTERMITTENT BRAKING/LIGHT ACCELERATION DURING SLOW & GO RUSH HR TRAFFIC, SPEED RANGE APPROX 8-15MPH. WHILE JUST CREEPING FOR A COUPLE MILES AT 8-10MPH, RPMS SUDDENLY INCREASE & STICK AT ALMOST 2000RPM - MUCH LIKE A "STUCK THROTTLE" IN THE OLD DAYS WHEN A TAP ON ACCELERATOR WOULD RELEASE IT. TAP ON SOUL ACCELERATOR DOES NOT "KICK DOWN" THE RPMS, REMAIN STUCK AT HIGHER RPMS. THIS PULLS CAR FORWARD WITH NO ACCELERATOR APPLIED & BRAKE FIRMLY DEPRESSED. CAN ONLY BE REMEDIED BY TURNING CAR OFF. OK WHEN START UP AGAIN. REPORTED 2-3 TIMES TO DEALERSHIP SERVICE, THEY FIND NOTHING. VERY UNNERVING, FEELS LIKE TOYOTA UNCONTROLLED ACCELERATION PROBLEM THAT WAS BLAMED ON FLOOR MATS. KIA FLOOR MAT NOT OUT OF POSITION WHEN THIS OCCURS. I NOW DREAD/TRY TO AVOID SLOW&GO RUSH HR DRIVING FOR FEAR THE PROBLEM WILL RECUR. *TR

• 10/09/2019· ENGINE

  ON FRIDAY, SEPTEMBER 27, 2019, I WAS DRIVING FROM KATY, TX TO NEW ORLEANS, LA TRAVELING WITH MY 2-YEAR-OLD SON ON I-10. APPROXIMATELY 51 MILES OUTSIDE OF LAFAYETTE, 2011 KIA SOUL LOSES ENGINE POWER WHILE DRIVING HIGHWAY SPEED IN THE PASSING LANE. RPM AND MPH GOES TO 0 AND ALL LIGHTS APPEAR ON DASHBOARD. UNABLE TO ACCELERATE IN CAR. THANKFULLY NO ACCIDENT. COASTS ONTO SHOULD AND TURNS CAR OFF. RESTARTS CAR AND IT STARTS FINE. CAR CONTINUES WITH THIS ISSUE PROGRESSIVELY GETTING WORSE AND HAPPENING MORE OFTEN WITH AT ONE POINT STATE TROOPERS WERE CALLED OUT. AFTER SEEING A TOTAL OF 3 DEALERSHIPS, ONE OF WHICH I WENT TO FOR A SECOND TIME, AND ONE FIRESTONE (MIKE AT FIRESTONE ACTUALLY SAW SMOKE COMING FROM UNDER THE HOOD) IT'S DETERMINED TO BE BOTH CATALYTIC CONVERTERS ON FRIDAY, OCTOBER 5, 2019...NO WORD ON WHAT ELSE IS AT ISSUE AS IT'S A LETS SEE IF THE PROBLEM IS FIXED GAME WITH KIA...IT'S NOW WEDNESDAY, OCTOBER 9 AND AFTER REPLACING ONE CATALYTIC CONVERTER ON MONDAY, OCTOBER 7...I AM TOLD THAT THE SECOND IS BAD TWO DAYS LATER. PLEASE HELP!

• 10/07/2024· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  While driving my car just started accelerating in traffic and I couldn’t get it to stop even while hitting brakes trying not to hit another vehicle. Fortunately found a way to pull to side of road and throw in park and it was still revving up and didn’t stop til I turned off car completely. So terrifying. Now I’m [XXX] trying figure out how I’m going to get back home in this dangerous vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/06/2016· UNKNOWN OR OTHER

  I WAS DRIVING MY 2011 KIA SOUL ON A CITY STREET AT APPROXIMATELY 25 MPH WHEN, AT ABOUT 8:30 AM, THE SUNROOF SUDDENLY SHATTERED. I HEARD WHAT SOUNDED LIKE A GUN SHOT AND FELT AND SAW GLASS COMING DOWN ON AND AROUND ME. I WAS ABLE TO PULL OVER IMMEDIATELY. I FELT VERY STARTLED AND SHAKY, BUT WAS PHYSICALLY UNHARMED. I GOT OUT TO SEE WHAT HAD HAPPENED AND FOUND THAT SUNROOF BOWED UPWARD AT THE CRACK. NOTHING STRUCK MY VEHICLE, ON THE SUNROOF, OR ANYWHERE ELSE. DRIVING AND ROAD CONDITIONS WERE GOOD. IT WAS A CLEAR AND MILD MORNING WITH A TEMPERATURE OF 56 DEGREES. UPON RESEARCHING ONLINE, I FOUND NUMEROUS OTHER SIMILAR INCIDENTS DOCUMENTED FROM OTHER DRIVERS OF KIA SOULS, OTHER KIA MODELS, AND OTHER CARMAKERS WITH SPONTANEOUSLY "EXPLODING SUNROOFS."

• 10/02/2018· ELECTRICAL SYSTEM

  107000 MILES ON THE CAR. STARTED CAR IN THE MORNING AND IT MADE A WHINING NOISE. DIDN'T THINK MUCH OF IT BECAUSE IT WAS COLDER THAN IT HAD BEEN. AFTER WARMING UP A FEW MINUTES DROVE DOWN MY ROAD ABOUT A MILE AND THE BATTERY LIGHT CAME ON. TURNED AROUND AT WENT BACK HOME. POPPED THE HOOD AND SMELLED STRONG BURNING SMELL. PROBLEM WAS FOUND TO BE THE ALERNATOR. WHEN I PULLED IT TO REPLACE IT NOTICED THAT THE WINDINGS INSIDE THE ALTERNATOR WERE BURT AND CHARED/MELTED.

• 09/24/2015· EXTERIOR LIGHTING,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING 72 MPH, THE BRAKE LIGHTS WOULD NOT ILLUMINATE, THE BRAKES SEIZED, THE FRONT DRIVER AND PASSENGER WHEELS SMOKED, THE BRAKE SHIFTER INTERLOCK FEATURE WOULD NOT TAKE VEHICLE OUT OF PARK, AND THE CRUISE CONTROL WOULD NOT DEACTIVATE EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V114000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

• 09/22/2011· VISIBILITY

  I HAVE A CRACK IN MY WINDSHIELD THAT IS GETTING BIGGER- DO NOT RECALL A ROCK HITTING IT... *TR

• 09/18/2015· POWER TRAIN,WHEELS,UNKNOWN OR OTHER

  A BAD BEARING, CAUSED AIR PRESSURE IN LEFT TIRE TO INFLATE TO A DANGEROUS PSI, THAT COULD BLOW TIRE, CAUSING AN ACCIDENT AT HIGH SPEED AND DEATH. THE VEHICLE WAS BEING USED TO DRIVE 525 MILES, FROM DALLAS TO KANSAS CITY, MO. DRIVING CONDITIONS WERE DRY, WITH 85 DEG OUTSIDE TEMP. AFTER DRIVING 200 MILES, THE LEFT TIRE HEATED UP TO A DANGEROUS 45PSI, CAUSING THE TIRE INDICATOR LIGHT CAME ON. WE STOPPED TO CHECK TIRE AND AIR PRESSURE, FOUND DANGEROUS PSI AND RELEASED AIR TO SAFE 32PSI. AFTER 150 MILES, THE LEFT TIRE AGAIN RE-INFLATED TO DANGEROUS 44PSI AGAIN. WE IMMEDIATELY PULLED INTO WALMART, REPLACED TWO FRONT TIRES, THINKING IT WAS A WORN LEFT TIRE, BUT TIRE WAS GRADED AT A #4, HALF WEAR. BOTH NEW TIRES WERE AT PROPER INFLATION. AFTER 175 MILES, LIGHT CAME ON AGAIN, DRIVING ON TURNPIKE, AT 65MPH. AIR PSI WAS 46PSI ON THE LEFT TIRE, AGAIN. WE REMOVED 14 PDS OF AIR AND DROVE 50 MILES HOME. AFTER TAKING IT TO A CERTIFIED KIA SERVICE GARAGE, THEY SAID IT WAS THE BEARING AND REPLACED THE LEFT BEARING, AT NO CHARGE, SAYING IT WAS UNDER WARRANTY. THE VEHICLE WAS NOT IN AN ACCIDENT NOR WAS THE BEARING DAMAGED IN ANY SERVICE REPAIR PROCESS, INDICATING ONLY REASON FOR FAILURE OF BEARING AS POOR MANUFACTURING AND/OR INSTALLATION. BEARING IS EITHER MADE WITH INFERIOR MATERIAL OR NOT PROPERLY LUBED/PACKED.

• 09/18/2014· AIR BAGS,STRUCTURE,WHEELSCrash

  MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS. *TR