2011 Jeep Grand Cherokee

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2025· FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

  The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA Campaign Number: 19V813000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that shortly after starting the engine, the vehicle experienced a loss of motive power. The check engine warning light illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign: 17V572000; however, parts were not available for NHTSA Campaign: 19V813000(Electrical System). In addition, the local dealer advised the contact that the vehicle was in need of a fuel pump replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 141,000.

• 12/31/2019· UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP, WHICH PROVIDES AS FOLLOWS:*DT OUR RECORDS INDICATE THAT YOUR VEHICLE [1] WAS INCLUDED IN PREVIOUS SAFETY RECALL P54 (NHTSA 14V-530) OR SAFETY RECALL R09 (NHTSA 15V-115). THE REMEDY FOR THE PREVIOUS RECALLS WAS TO REPLACE THE FUEL PUMP RELAY. IF YOU HAD EITHER OF THESE RECALLS COMPLETED, THE INSTALLED REMEDY RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS, WHICH CAN CAUSE THE RELAY TO FAIL. A FUEL PUMP RELAY FAILURE CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL CONDITION IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. ['] THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE. THIS WAS OF GREAT CONCERN. IN THE 1980S I WAS DRIVING ON THE CONGESTED FREEWAYS OF LA WHEN MY BMW SUDDENLY JUST TURNED OFF. I BARELY MANAGED TO COAST TO THE BREAKDOWN LANE WITHOUT BEING REAR ENDED. I WAS IN TERROR AS I HAD JUST BEEN REAR-ENDED A YEAR PRIOR WHILE AT A COMPLETE STOP ON THE FREEWAY. TO THIS DAY I HAVE PAIN IN MY SHOULDER, AND TWO PINCHED NERVES IN MY NECK. SO, I CALLED THE FCA RECALL ASSISTANCE CENTER SERVICE NUMBER. GIVEN THAT THERE IS CURRENTLY NO REMEDY, AND THAT 'VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING', I WAS GOING TO ASK FOR A RENTAL VEHICLE. HOWEVER, THE SERVICE AGENT INSISTED THAT I FIRST HAD TO TAKE MY JEEP TO MY LOCAL DEALER TO DIAGNOSE AND CONFIRM THE EXISTENCE OF A PROBLEM. THAT IS PATENTLY RIDICULOUS AS THE PROBLEM CAN NOT EXIST AND THEN, ACCORDING TO THE RECALL NOTICE, ARISE FOR THE FIRST TIME AND 'CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING'. IN FACT, THAT FIRST TIME COULD BE ON THE WAY TO MY LOCAL DEALER. *DT *JB (RECALL RELATED INCIDENT) TS

• 12/31/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/30/2019· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT HAD NOT SPOKEN WITH A LOCAL DEALER OR THE MANUFACTURER REGARDING THE RECALL. THE CONTACT STATED THAT HER NEPHEW EXPERIENCED A SLIGHT HESITATION WITH THE TRANSMISSION AFTER PLACING THE VEHICLE INTO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 119,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/30/2015· ENGINE

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 10 MPH, THE ENGINE STALLED AND THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 02/04/16*LJ *TR

• 12/30/2014· ELECTRICAL SYSTEM

  VEHICLE WOULD NOT SHUT OFF VIA PUSH BUTTON CONTROL, HAD TO ENGAGE KEY THEN WOULD NOT TURN ON VIA PUSH BUTTON CONTROL. *JS

• 12/30/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/30/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2020· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MYRTLE BEACH CHRYSLER JEEP (785 JASON BLVD, MYRTLE BEACH, SC 29577) AND EFIRD CHRYSLER JEEP DODGE RAM (1711 W LUCAS ST, FLORENCE, SC 29501) WERE CONTACTED. BOTH DEALERS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. PARTS DISTRIBUTION DISCONNECT.

• 12/29/2018· ELECTRICAL SYSTEM

  WHEN THE VEHICLE IN IS MOTION AND COMING TO A STOP, THE ENGINE WILL STALL. I HAVE TO STOP THE VEHICLE WITHOUT ANY POWER STEERING OR BRAKES BEFORE I CAN RESTART, WHICH IS EXTREMELY DANGEROUS IN NORMAL TRAFFIC CONDITIONS. THERE HAVE BEEN A RECALL FOR THE FUEL PUMP RELAY. THAT RECALL HAS BEEN PERFORMED TWICE. I STILL HAVE THE ENGINE STALL PROBLEM. JEEP IS AWARE OF THE ISSUE AND SEEMS UNWILLING TO REPLACE THE TICM TO FIX THIS ISSUE. THE FUEL PUMP RELAY APPEARS TO BYPASS THE TICM.

• 12/29/2018· UNKNOWN OR OTHER

  EVERY FEW WEEKS, FOR THE LAST FEW MONTHS, WHEN BRAKING AND MAKING A RIGHT HAND TURN THE ENGINE COMPLETELY STALLS. POWER BRAKES AND POWER STEERING ARE LOST. THE CAR NEEDS TO THEN BE PLACED INTO NEUTRAL, OR PARK, TO BE RESTARTED. THIS HAS HAPPENED AT SPEEDS BETWEEN 20-40 MPH AND HAS RESULTED IN NEAR-MISS ACCIDENTS. I HAVE READ SEVERAL COMPLAINTS ONLINE THAT IT HAS HAPPENED TO OTHER PEOPLE WHILE ON HIGHWAY EXIT RAMPS. I WOULD BRING IT TO THE DEALER FOR DIAGNOSIS, BUT SINCE IT HAPPENS INFREQUENTLY THE LIKELIHOOD OF IT HAPPENING TO THEM FOR DIAGNOSIS IS NOT GOOD. I HAVE ATTACHED A DOCUMENT WITH LINKS TO OTHERS' COMPLAINTS OF THIS ISSUE. AS YOU WILL READ, THERE IS NO DEALER CONSENSUS FOR A DIAGNOSIS, OR REPAIR. LASTLY, THERE WAS A RECALL (P54) IN 2014 THAT INVOLVED FIXING STALLING. THAT RECALL WAS PERFORMED ON MY CAR AT THE TIME, SO THAT DOES NOT EXPLAIN THIS SITUATION.

• 12/29/2017· ENGINE

  WHILE DRIVING AT 45 MPH STARTED TO BRAKE FOR A RIGHT TURN YIELD AND CAR COMPLETELY SHUT OFF . RESTARTED THE CAR AND EVERYTHING WAS FINE; WENT TO THE DEALER TO RUN A DIAGNOSTICS AND NOTHING CAME UP.

• 12/29/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE HESITATED TO COME TO A COMPLETE STOP. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC AND FLUID WAS PLACED IN THE FRONT DIFFERENTIAL, BUT THE FAILURE PERSISTED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER THE PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V532000 (SERVICE BRAKES, AIR) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/29/2014· STEERING,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 28,000.

• 12/28/2020· ELECTRICAL SYSTEM,ENGINE

  COLD STARTED THE 2011 JEEP GRAND CHEROKEE LIMITED, WAS IN PARK AND ALL THE DASH LIGHTS CAME ON. IT APPEARS TO BE ANOTHER #3 MISFIRE, ALL DASH LIGHTS CAME ON, & HAD LOSS OF POWER. ENGINE LIGHT BLINKING, CHECK OIL, LOW BATTERY LIGHT, SERVICE THE 4X4, AND WIPERS ALL CAME ON AT ONCE, REMAINED ON. I HAD THE SAME ISSUE IN SUMMER OF 2019, THEN IT WAS A #3 MISFIRE. THIS TIME, AGAIN, THE CODE WAS A #3 MISFIRE! THE SUMMER OF 2019 I HAD THE GARAGE REPLACE THE FAULTY 3 COIL PACKS ALONG WITH A NEW ALTERNATOR WHICH WAS DAMAGED BECAUSE OF THE BAD COIL PACKS, WHICH FIXED THE ISSUE FOR APPROXIMATELY 1 AND 1/2 YEARS. THEN THE ISSUE RESURFACED ON CHRISTMAS 2020, SAME PROBLEM.

• 12/28/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTINGFire

  THE ROOF ON THE INSIDE OF MY 2011 GRAND JEEP CHEROKEE CAUGHT ON FIRE DUE TO A SUN VISOR RECALL (RECALL R71) THE JOHN HIESTER DEALERSHIP IN SANFORD, NC HAD PREVIOUSLY FIXED TWICE. THEIR SPECIAL INVESTIGATOR SAID THEY WEREN'T GOING TO PAY TO FIX THE ELECTRICAL FIRE DAMAGE BECAUSE IT WASN'T RELATED TO THE RECALL AND WASN'T A MANUFACTURER ISSUE. BASICALLY, THEY IMPLIED THAT I CAUGHT MY OWN VEHICLE ON FIRE & RISKED MY OWN LIFE & THE LIFE OF MY GRANDCHILDREN, WHICH IS CRAZY. SEE DETAILS BELOW: ON OCTOBER 23, 2020, I TOOK MY 2011 JEEP GRAND CHEROKEE TO THE JOHN HIESTER CHRYSLER, DODGE, JEEP, RAM DEALERSHIP LOCATED ON HAWKINS AVENUE IN SANFORD, NORTH CAROLINA, TO HAVE THE SUN VISOR WIRING RELATED TO SAFETY RECALL R71 REPLACED. PER THE ATTACHED INVOICE FROM THE DEALERSHIP, THEY REPLACED THE RIGHT AND LEFT SUN VISOR AND INSTALLED WIRE GUIDES AND GRIND RELIEFS. AT APPROXIMATELY 6:45 A.M. ON DECEMBER 9, 2020 (NOT EVEN TWO MONTHS LATER), FROM INSIDE OF THE HOUSE, AS USUAL, I USED THE CAR KEY TO AUTOMATICALLY START MY JEEP THAT WAS STATIONARY (SITTING IN MY DRIVEWAY) SO THAT IT COULD WARM UP. WHEN MY GRANDCHILDREN AND I WALKED OUTSIDE TO GET INTO THE JEEP, I NOTICED A LOT OF SMOKE ON THE INSIDE, SO MUCH SO, THAT I COULDN'T SEE ANYTHING. UPON OPENING THE JEEP DOOR, THE ENTIRE VEHICLE WAS COMPLETELY FILLED WITH SMOKE. WITH THE DOORS OPENED, THE SMOKE FINALLY CLEARED, AND, IN HORROR, I SAW THAT THE ROOF ON THE INSIDE HAD BEEN COMPLETELY BURNED AND PAINT ON THE OUTSIDE OF THE ROOF HAD BUBBLED FROM WHAT APPEARED TO BE A FIRE. I IMMEDIATELY CONNECTED THE INCIDENT TO THE RECALL THAT WAS REPAIRED ON OCTOBER 23, 2020 BECAUSE THE PREVIOUS NIGHT, I'D TRIED TO TURN ON THE VISOR LIGHT TO READ SOMETHING AND THE LIGHTS WERE EXTREMELY DIM. I MESSAGED THE JOHN HIESTER DEALERSHIP VIA ONLINE AROUND 7:30 A.M. FROM THERE, MY JEEP WAS TOWED TO THE DEALERSHIP, WHERE IT STILL REMAINS UNREPAIRED.

• 12/28/2019· UNKNOWN OR OTHER

  THE HORN IS GOING IN AND OUT EVEN AFTER BEING REPLACED. IT WILL WORK FINE THEN NOT WORK AT ALL.

• 12/28/2017· ENGINE

  VEHICLE COMPLETELY SHUTS OFF AT SPEED WHILE MAKING A TURN. PROBLEM IS INTERMITTENT, YOU LOOSE POWER STEERING AND BRAKES. NO CODES GIVEN AND NO WARNING VEHICLE IS ABOUT TO BUT OFF. HAS HAPPENED 8 TIMES IN 2 YEARS, IS DANGEROUS WHEN EXITING HIGHWAY, NEED TO PUT CAR IN NEUTRAL TO RESTART VEHICLE.

• 12/28/2016· ELECTRICAL SYSTEMFire

  THE VEHICLE STARTED TO RATTLE AND SHAKE WHILE RUNNING. WHEN STOPPED ON A RED LIGHT THE WIPER CAME ON AND THE VEHICLE TURNED IT SELF OFF. AFTER 2 TRIES TO RESTART THE VEHICLE I SMELLED BURNED RUBBER AND OPTED TO TURN ON THE HAZARD LIGHTS AND ABANDON THE VEHICLE TO SAFETY TO WAIT FOR A TOW TRUCK. THE HAZARD LIGHTS LASTED LESS THAN 2 MINUTES BEFORE DYING COMPLETELY. I WAS STRANDED ON A 3 LANE AVENUE WITHOUT ANY HAZARD LIGHTS OR ANY PUBLIC LIGHTING. WHEN THE TOW TRUCK FINALLY CAME IN THE CAR WAS BEEN PULLED UP THE FLATBED THE REAR DOOR UNLOCKED ITSELF AND ALL THE PAPERS WHERE DISPERSED THRU THE AVENUE AT NIGHT. WE HAD TO SHUT THE DOOR WITH DUCT TAPE AND TAKE IT HOME. NEXT DAY THE TRUCK WAS TAKEN TO THE MECHANIC WHERE HE FIRST TRIED CHANGING THE BATTERY (WHICH WAS LESS THAN 6 MONTH OLD) AND HE NOTICED THAT THE POSITIVE CABLE TURNED CHERRY RED. HE PROCEEDED TO REMOVE THE BATTERY AND TO FOLLOW THE CABLES. HE FOUND A MAIN CABLE CLOSE TO THE ALTERNATOR IN THE ENGINE COMPARTMENT THAT THE COVERING HAD PEALED OFF AND WAS MAKING CONTACT WITH THE BODY. HE PROCEEDED TO CHANGE THIS AND ALSO FOUND OUT THE ALTERNATOR HAD BEEN FULLY BURNED OUT (ALTHOUGH I DID NOT SEE FIRE OR SUSTANCIAL SMOKE I DID FEEL THAT NASTY PLASTIC/RUBBER SMOKE SCENT) . HE TOLD US HE DIDN'T UNDERSTAND HOW THIS VEHICLE HAD NOT CAUGHT FIRE DURING THIS INCIDENT DUE TO THE WIRING FAILURE. AFTER REPLACING THE CABLE, ALTERNATOR AND BATTERY IT NOW SEEMS THE ECU OR OTHER ELECTRONIC COMPONENT WAS ALSO DAMAGED DURING THE INCIDENT. I HAVE LEARNED OF OTHER VEHICLES (SAME YEAR MODEL MILAGE) WITH SIMILAR PROBLEMS, ONE OF THEM HAD TO USE A FIRE EXTINGUISHER FOR ITS ALTERNATOR.

• 12/28/2016· EXTERIOR LIGHTING,INTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR DOME LIGHT REMAINED ILLUMINATED INDICATING THAT A DOOR WAS OPEN HOWEVER; THE DOORS WERE CLOSED AND LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE REMEDY FOR THE RECALL WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

• 12/28/2015· UNKNOWN OR OTHER

  WHILE DRIVING HEARD A LOUD (CLUCK NOISE) ( SMOKE EVERYWHERE) PARKED LOOKED UNDER HOOD, SAW THAT CLAMP BROKE THAT WAS HOLDING RADIATOR HOSE CAUSING IT TO DROP HITTING THE FAN, RUPTURED HOSE CAUSING VEHICLE TO SMOKE! I KNOW I'M NOT THE FIRST PERSON THAT THIS HAPPENS TO WITH THIS VEHICLE, THIS NEEDS TO BE RECALLED!!!!

• 12/28/2014· FUEL SYSTEM, GASOLINE,SERVICE BRAKES

  NONE OF THESE THREE RECALLS HAVE BEEN ADDRESSED BY CHRYSLER OR MY DEALER. THEY ARE RECALL #'S14V-154;14V-391;14V-530 RESPECTIVELY. THE DEALER IS CLAIMING THAT CHRYSLER IS NOT PROVIDING THE NECESSARY PARTS TO REMEDY THE RECALLS. I DON'T WANT MY FAMILY AT RISK DURING THE WINTER MONTHS WITH THE BRAKE BOOSTER ISSUE, OR STRANDED ON THE SIDE OF THE ROAD AS A RESULT OF THE FUEL PUMP ISSUE. PLEASE CONSIDER THIS MY FORMAL COMPLAINT AGAINST CHRYSLER GROUP LLC. *TR

• 12/27/2017· STEERING,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  OUR 2011 JEEP GRAND CHEROKEE STALLS WITHOUT WARNING. THE ISSUE USUALLY OCCURS WHEN SLOWING DOWN AND TURNING TO EXIT THE HIGHWAY. WE HAVE HAD ALL RECALLS TAKEN CARE OF, AND HAVE HAD THE JEEP IN TO THE DEALER SEVERAL TIMES FOR THIS ISSUE WITH NO RESOLUTION. THE DRIVERS ABILITY TO CONTROL THE VEHICLE AFTER THE LOSS OF POWER IS SIGNIFICANTLY DIMINISHED. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST YEAR.

• 12/27/2014· SERVICE BRAKES,FUEL/PROPULSION SYSTEM

  UNABLE TO GET PARTS AT DEALER. KEY AUTO MART IN MOLINE I HAVE CONTACTED THEM MANY TIMES AND THEY STATE THEY CAN'T GET THE PARTS. I HAVE RECALL NOTICES FOR A FUEL RELAY PUMP AND BRAKE BOOSTER. *TR

• 12/26/2023· ELECTRICAL SYSTEM

  The contact owns a 2011 Jeep Grand Cherokee. That contact stated that while driving at 65 MPH the vehicle slowed down and the head lights dimmed. The contact stated that many warning lights were illuminated but was not able to recall the exact ones. The vehicle was then taken to a dealer where it was then told that the alternator needed to be replaced. The vehicles failure persisted. The vehicle was then taken back to the dealer where the owner was then told that the computer needed to be replaced due to the damage caused by the alternator. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 62,000.

• 12/26/2019· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. DWAYNE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WA 98204) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,000.

• 12/26/2018· ENGINE

  BOTH MUFFLERS HAVE RUSTED AND HAVE HOLES IN THEM. MY JEEP IS PARKED IN THE GARAGE, NEVER DRIVEN ON THE BEACH, WASHED REGULARLY AND VERY WELL TAKEN CARE OF. WE BOUGHT IT 10/31/11 STRAIGHT OFF THE SHOWROOM FLOOR WITH 6MILES ON IT. NOTICED THIS TODAY 12/25/18 DUE TO PUDDLES ON THE GARAGE FLOOR.

• 12/26/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS IN ORDER TO PERFORM THE RECALL REMEDY. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

• 12/26/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/26/2014· STEERING,ENGINE

  SERPENTINE BELT FAILED CAUSING LOSS OF POWER STEERING. I DID NOT REALIZE WHAT HAD BROKEN UNTIL I LOOKED LATER, BUT I WAS LUCKY THAT I WAS VERY CLOSE TO HOME AS IT COULD HAVE CAUSED MAJOR ENGINE FAILURE SINCE THE BELT ALSO DRIVES THE WATER PUMP AND ALTERNATOR. *TR

• 12/26/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) WAS RECEIVED IN SEPTEMBER OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL) WAS RECEIVED IN NOVEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND IT WAS INFORMED THAT PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WERE AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. ....UPDATED 01/12/15*BF THE CONSUMER STATED THE PROBLEM WAS RECTIFIED. 01/15/15

• 12/26/2014· SERVICE BRAKES

  WE RECEIVED A RECALL FOR THE BRAKE BOOSTER. SO WE MADE AN APPOINTMENT IN JULY AND TOOK IT IN TO FERRARIO CAR SALES IN WYSOX PA. THEY TOLD US THEY WOULD CALL US IN A MONTH OR TWO TO GET IT FIXED. IN EARLY OCTOBER, I PERSONALLY WENT TO FERRARIO AND ASKED ABOUT THE RECALL. THEY TOLD ME THEY WERE STILL WAITING ON PARTS,INDEFINITELY. I ALSO ASKED THEM ABOUT THE SUN VISOR RECALL AND WAS TOLD THEY NEEDED TO SEE IT BUT IT WOULD BE THE SAME RESULT. NOW WE HAVE RECEIVED A RECALL NOTICE ON THE FUEL PUMP RELAY. BUT WHY HAVE THESE RECALLS IF THE DEALERSHIPS WILL NOT FIX YOUR VEHICLES. I HAVE RECEIVED THREE DIFFERENT RECALL NOTICES AND TWO ABOUT THE FUEL PUMP RELAY. I HAVE TRIED TO HAVE THE RECALLED PARTS FIXED ON MY VEHICLE AND HAVE YET TO BE SUCCESSFUL IN GETTING THE DEALERSHIP TO REPAIR A SINGLE RECALLED ITEM. *TR

• 12/25/2024· ELECTRICAL SYSTEM

  Rear Camera has been intermittent since I got the car new and dark image and not crystal clear . The lens is clean and it works intermittently.. the dealership said it would cost $1000.00 to replace the camera.. since there are recalls currently on other jeeps can you help add my vehicle in the mix.. I just spent over 5000 dollars to get my exhaust system fixed and they didn't even give me a loaner car . Bad cus service and this should be fixed.. a safety issue to me.. just like the recall..

• 12/25/2014· SERVICE BRAKES

  WE RECEIVED THREE RECALL NOTICES P14, P36, P54 IN OCTOBER. THE LOCAL DEALER TOLD US ON NOVEMBER 1 THAT WE WOULD BE CALLED WITHIN 6 WEEKS WHEN THE PARTS HAD ARRIVED. NEVER RECEIVING A CALL, I CALLED ON DECEMBER 19 AND WAS TOLD THAT WE WERE #42 ON A WAIT LIST TO BE CALLED WHEN THE DEALER HAD TIME TO SERVICE THE CAR,PERHAPS AS LATE AS APRIL. THIS DOES NOT SEEM THE "REASONABLE TIME" MENTIONED ON THE RECALL NOTICE. PLEASE HELP. *TR

• 12/24/2018· ENGINE

  TICKING FROM LEFT CYLINDER HEAD AND MINOR TICK FROM RIGHT CYLINDER HEAD. CHRYSLER ADMITS TO HAVING A MANUFACTURER DEFECT IN VEHICLE AND EXTENDED THE WARRANTY ON THE LEFT CYLINDER HEAD. IF THERE IS A COMPRESSION ISSUE AND THE VEHICLE STALLS IN THE ROADWAY COULD BE A FATAL MISTAKE. THIS NEEDS TO BE FIXED IN ALL VEHICLES INCLUDED WITH THE RIGHT CYLINDER HEAD. OR RECALL THE VEHICLE. THIS IS A HUGE SAFETY ISSUE.

• 12/24/2017· AIR BAGS

  I NOTICED THE LEATHER DASH BUBBLING A COUPLE OF MONTHS AGO. SINCE THEN IT'S GOTTEN MUCH WORSE. AFTER RESEARCHING, IT IS THE RESULT OF AN INCOMPLETE PROCESS IN THE MANUFACTURING FROM A VENDOR. THE DASH HAS BUBBLED SO BAD THAT THE DEFROST VENTS ASR DISTORTED AND NO LONGER ARE EFFECTIVE. ALSO, IT APPARS IT COULD DIRECTLY CAUSE AN INEFFECTIVE DEPLOYMENT OF THE PASSENGER AIRBAG. BOTH ARE MAJOR SAFETY HAZARDS. AFTER TALKING WITH BOTH FCA AND A LOCAL DEALERSHIP I WAS TOLD THERE WAS NOTHING THEY COULD DO. THIS IS AN ISSUE THAT FCA HAS KNOWN ABOUT FOR YEARS WITH MANY COMPLAINTS BUT REFUSES TO CORRECT THE DEFECT.

• 12/24/2015· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  ISSUE: INTERMITTENT STALLING STARTED AFTER COMPLETION OF TIPM FUEL RELAY RECALL REPAIR. STALLS WHILE DRIVING, DE-ACCELERATING FROM HIGHWAY SPEED (60MPH+) BETWEEN 30-40MPH WHEN BRAKING PREPARING TO MAKE A TURN, CAUSING LOSS OF VEHICLE CONTROL. HAS NEVER HAPPENED WITH IN TOWN DRIVING. INTERMITTENT. NO STUTTER OR SHUTTER. ALL ENGINE POWER CEASES WITH NO POWER BRAKES OR STEERING. ALL ELECTRONIC STAY ON. NO CEL OR STORED CODES. ALWAYS RESTARTS BY PLACING TRANSMISSION IN NEUTRAL AND PUSHING THE START BUTTON. RECALL PERFORMED: CROWE AUTO GROUP, 1-21-15 90,578MI BEGAN: MARCH 2015 32 DAYS AT A DEALER, 5 DEALER VISITS, 2 DEALERS. STILL NO FIX. DEALER HAS EXPERIENCED STALLING. HAVE FULL LIST OF TIME LINE AND SERVICE PAPERWORK.

• 12/24/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/23/2021· VISIBILITY

  The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the defroster system stopped operating as needed. The contact stated that it was difficult to see the roadway while driving. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown module to be replaced. The vehicle was not repaired. The contact also noticed an oil leak near the oil pan gasket. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

• 12/23/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/23/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000:(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.