2011 Ford Focus

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2016· UNKNOWN OR OTHER

  EXCESSIVE TIRE WEAR. WENT TO ROTATE TIRES AND FOUND WEAR BANDS SHOWING. LESS THAN 19,000 MILES ON 60,000 MILE TIRES. ORIGINAL TIRES WORE OUT FAST, AND THOUGHT IT TO BE PREVIOUS OWNER OR CHEAP TIRES. WAS ABLE TO REPLACE ON TIRE WARRANTY, BUT FAILURE WAS IMMINENT WAS DOWN TO STEEL BANDS ON INSIDE OF WHEEL. PER ISSUES ON INTERNET FORUMS, WHY IS THIS BEING OVERLOOKED?? DO I HAVE TO FRICKEN DIE BEFORE SOMETHING IS DONE?? AT $110 A POP PER TIRE AT A MINIMUM, THE BURDEN ON DRIVERS BECAUSE THIS IS OVERLOOKED IS OVERWHELMING. IS ANYTHING EVER GOING TO BE DONE??

• 12/24/2017· ELECTRICAL SYSTEM

  FORD FOCUS 2011, IGNITION KEY TUMBLER FAILURE, CAN NOT START CAR. TUMBLER IN IGNITION NOT WORKING, TOLD I NEED TO REPLACE AND REPROGRAM CAR, CAN ONLY BE DONE BY DEALER. CHECKED ON LINE, THIS IS A COMMON PROBLEM, NO RECALL FOUND, WHY NOT. I WAS AT THE MALL XMAS SHOPPING, HAD TO HAVE CAR TOWED.

• 12/21/2011· AIR BAGS,SEAT BELTSCrash

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SEAT BELTS DID NOT RESTRAIN PROPERLY AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST ABRUPTLY STRUCK THE STEERING WHEEL AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. ...UPDATE 01/20/12 *BF THE CONSUMER STATED SHE SUFFERED WHIPLASH, A SORE BACK A PINCHED NERVE AND HIP PAIN. UPDATED 01/25/12

• 12/03/2014· LATCHES/LOCKS/LINKAGES

  LOCKING MECHANISM FOR TRUNK FAILED. NO LONGER POPS OPEN.....DEALER STATES THE REPAIR WILL COST $250. *JS

• 11/25/2015· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH WITH THE CRUISE CONTROL WAS ENGAGED, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CRUISE CONTROL FAILED TO DISENGAGE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE VEHICLE AHEAD. THERE WERE FIVE OTHER PASSENGERS IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

• 11/21/2016· SEATS

  HEADREST ANGLE CAUSES NECK AND BACK PAINS. I'M ONLY 5'5" AND MY WIFE IS 5'4" THE HEADREST LEANS TOO FAR FORWARD GIVING US POOR SUPPORT AND STRAINS OUR NECK, BACK, AND ARMS BECAUSE IT FORCES OUR HEAD TO CONSTANTLY BE PUSHED FORWARD. REMEDIED THIS BY TURNING THE ENTIRE HEADREST BACKWARDS. POOR DECISION BY NHTSA TO MAKE IT A REGULATION BASED ON WHIPLASH STUDY WITHOUT CONSIDERING 99.99% WE ARE JUST NORMALLY DRIVING.

• 11/21/2012· SUSPENSION,TIRES,WHEELS

  FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR

• 11/14/2023· POWER TRAIN

  The contact owns a 2011 Ford Focus. The contact stated while driving at approximately 35 MPH, the wrench symbol was illuminated. The contact stated that the vehicle was vibrating and shaking and there was an abnormal sound coming from underneath the vehicle. The contact stopped the vehicle, the engine was still running and attempted to shift into reverse(R), but the vehicle would not shift into reverse(R). The contact was able to shift into drive(D) however, the vehicle failed to exceed 15 MPH. The contact drove the vehicle to an independent mechanic. The vehicle had not been diagnosed or repaired. The contact had been informed by the mechanic that the failure could be related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 159,000.

• 11/13/2018· VEHICLE SPEED CONTROL

  I WAS DRIVING WESTBOUND ON FLAMINGO ENROUTE TO WORK SPEED LIMIT 45 MPH EACH DIRECTION I HAD THE YELLOW FLASHING LEFT ARROW AS I STARTED MY LEFT TURN THE CAR DIED NO POWER ANOTHER VECHICLE WAS APPROACHING FROM WEST TO EAST AS I WAS TURNING LEFT I TURNED MY EMERGENCY FLASHERS AND THE CAR CAME WITHIN INCHES OF HTTING ME. I HAD MY CAR TOWED AND FOUND OUT IT WAS THE THROTTLE BODY SENSOR SERIAL NUMBER PART NUMBER 8S4Z-9E926-B I CONSIDER THIS A SERIOUS RISK AND LIFE OR DEATH SITUATION FURTHERMORE IT COST ME CLOSE TO 900.00 FOR THE PARTS AND REPAIRS

• 11/13/2015· ELECTRICAL SYSTEM

  THE ELECTRICAL COMPONENTS ARE NOT REGISTERING CORRECTLY. THE ODOMETER AND THE MILES TO EMPTY DO NOT AGREE. THE AC WILL CUT OFF THEN BACK ON. THE WIPER BLADES WILL ONLY WORK ON HIGH BUT LATER CORRECT. THE MILES PER GALLON ARE NOT CORRECT. IT WILL REGISTER 34.8 TO 22.0 SITTING STILL PANEL LIGHTS WENT OFF WHEN I TURNED HEADLAMPS ON HIGH LATER IN THE DAY IT WAS ALRIGHT. THESE PROBLEMS HAVE BEEN ON GOING FOR 2 YEARS. I HAVE HAD IT TO FORD MOTOR ON 11/8/2013 AND 11/4/15.

• 10/31/2013· SEATS

  DRIVERS FRONT SEAT BEGAN ROCKING BACK AND FORTH DURING ACCELERATION AND STOPS. INSPECTION OF THE SEAT SHOWED EXCESSIVE FRONT/BACK PLAY IN THE SEAT, ESPECIALLY WHEN COMPARED TO THE PASSENGER SEAT WHICH IS FINE. VEHICLE WAS INSPECTED BY A FORD DEALERSHIP WHO INDICATED THE HINGES THAT ATTACH THE SEAT TO THE RAIL/MOUNT AND CONTROL HEIGHT ADJUSTMENT ARE WORN OUT/DAMAGED AND WILL NEED REPLACED. ESTIMATED PARTS COST IS $460. POTENTIAL HAZARD IN EVENT OF ACCIDENT OR HARD STOP. *TR

• 10/29/2018· SERVICE BRAKES, HYDRAULIC,AIR BAGS,SERVICE BRAKES

  I WAS ALMOST INVOLVED IN A ACCIDENT WITH A 18 WHEELER BECAUSE MY BRAKES WOULDN'T ALLOW ME TO STOP.

• 10/29/2015· ELECTRICAL SYSTEM

  RIGHT FRONT & REAR DOORS WILL NOT ALWAYS UNLOCK FROM INSIDE OR OUT. CANNOT UNLOCK REAR DOOR BY PULLING UP ON THE DOOR LOCK AS IT WILL NOT MOVE. LOCK ISSUES ARE DIFFICULT TO DIAGNOSE BECAUSE IT IS SPORADIC. RADIO SPEAKERS ON LEFT SIDE COME ONE & OFF. HESITATES WHEN ACCELERATING.

• 10/25/2018· ENGINE

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, ALL THE WARNING INDICATORS ILLUMINATED AND REMAINED LIT, BUT THE VEHICLE DID NOT START. THE VEHICLE WAS TAKEN TO NICK ABRAHAM ELYRIA FORD (1115 E BROAD ST, ELYRIA, OH 44035, 440-366-3673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER WAS ABLE TO REPAIR THE INSTRUMENT PANEL AND THE KEY FOB. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,668.

• 10/17/2017· SUSPENSION

  THE VEHICLE HANDLES HORRIBLY ON WET AND/OR ICY ROADS. WHEN STOPPED AT A TRAFFIC LIGHT OR SIGN AT EVEN A VERY SLIGHT INCLINE THE TIRES HAVE TROUBLE GETTING TRACTION. THIS IS THE WORST VEHICLE FOR WET/ICY ROADS I'VE EVER DRIVEN. IT IS ALSO THE FIRST, AND MOST LIKELY THE LAST, FORD I WILL OWN.

• 10/17/2013· POWER TRAIN,ELECTRICAL SYSTEM

  THIS IS THE FIRST REPORT OF 3 SEPARATE INSTANCES. STARTING UP FROM WAITING AT A SIGNAL LIGHT THE SYSTEM FLASHED "STOP SAFELY NOW". ( I HAD JUST TOUCHED THE DISPLAY SCREEN TO VIEW THE BATTERY POWER.) PROCEEDING THROUGH A LEFT TURN AND WHEN GETTING TO THE CURB THE SYSTEM SHUT DOWN. AT THAT POINT A COMPLETE TURN OFF OF THE CAR WAS ATTEMPTED WHICH DID NOT HAPPEN, WITH THE DISPLAY STILL BEING ACTIVE. REPEATED ATTEMPTS FINALLY COMPLETELY SHUT DOWN THE SYSTEM, WHICH WAS THEN RESTARTED NORMALLY. THE OTHER TWO INSTANCES OCCURRED WHILE BACKING OUT OF THE GARAGE, AND ROUNDING A NEIGHBORHOOD TURN. *TR

• 10/13/2013· ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

  DRIVERS SIDE REAR DOOR LOCK FROZE UP, WOULD NOT UNLOCK THRU REMOTE, DRIVERS DOOR SWITCH OR MANUALLY. COULD NOT OPEN DOOR MANUALLY FROM EITHER INSIDE CAR OR OUTSIDE CAR, AND COULD NOT LIFT DOOR UNLOCK UP MANUALLY. AFTER ABOUT 3 WEEKS STARTED WORKING AGAIN, AND NOW WORKS SPORATICALLY. *TR

• 10/11/2018· ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO LOCK. YEARS LATER, THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE CONTACT HAD TO TIE DOWN THE DOOR TO KEEP IT CLOSED. THE CONTACT CALLED LIBERTY FORD PARMA HEIGHTS (6600 PEARL RD, PARMA HEIGHTS, OH 44130, (440) 888-2600) AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT GET BACK IN TOUCH WITH THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 88,254. *TT UPDATED 12/03/18*JB

• 10/04/2018· STEERING

  MY POWER STEERING TURNS ON AND OFF WITHOUT WARNING. I HAVE HAD TIE ROD ENDS, RACK, PINION, POWER STEERING PUMP, AND LINES REPLACED. THAT HAS NOT FIXED THE ISSUE.

• 09/24/2025· STEERING

  The contact owns a 2011 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction and instead turned in the opposite direction. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was advised that the parts to repair the vehicle were discontinued. In addition, the contact was informed that the aftermarket parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

• 09/24/2014· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE POWER LOCKS ON ALL FOUR DOORS MALFUNCTIONED. THE DEALER STATED THAT THE LOCKING MECHANISMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON THE FRONT PASSENGER DOOR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.

• 09/21/2017· UNKNOWN OR OTHERCrash

  MY HUSBAND HAD RETURNED FROM THE STORE AND PULLED UP INTO OUR SLIGHTLY ANGLED DRIVEWAY, HE WAS CHECKING HIS RECEIPT FOR AN ERROR AND THOUGHT HE HAD THE CAR IN PARK. HE GOT OUT TO CARRY SOME BAGS UP TO THE PORCH AND WHEN HE RETURNED HE NOTICED THE CAR WAS STILL RUNNING. HE REACHED IN TO TURN THE CAR OFF AND BECAUSE IT WAS STILL IN DRIVE THE CAR STARTED ROLLING DOWN THE DRIVEWAY, HE WAS ABLE TO REACH OVER AND GET IT IN PARK BUT IT DID NOT STOP ROLLING AND CONTINUED AT A GREATER SPEED PULLING HIM PARTIALLY OUT OF THE CAR AND DRAGGING HIM RESULTING IN A FRACTURED NECK, MASSIVE BRUISING ON HIS ABDOMEN AND DUE TO THE SHOCK OF THE INCIDENT KIDNEY FAILURE FOR THREE DAYS. WE REALIZE IT WAS HIS FAULT FOR NOT TURNING THE CAR OFF AND NOT HAVING IT IN PARK. MY BROTHER-IN-LAW CAME OVER IN HIS DODGE AND TRIED THE SAME THING AND HIS TRUCK IMMEDIATELY WENT IN TO PARK, IF HE OPENS HIS DOOR WHILE THE VEHICLE IS RUNNING EVEN SLIGHTLY THE VEHICLE IMMEDIATELY GOES INTO PARK. WE HAVE ALWAYS BEEN FORD VEHICLE FANS BUT THIS IS HAVING US RETHINK OUR DECISION ON A NEW CAR. WE THINK WE KNOW WHY IT DID NOT STOP WHEN HE PUT IT IN PARK WHILE IT WAS ROLLING BUT THERE IS NOT A SAFE GUARD TO PREVENT THESE KIND OF ACCIDENTS ARE UNCALLED FOR. IF A YOUNG CHILD WERE TO GET IN THIS VEHICLE AND TAKE IT OUT OF DRIVE THERE COULD BE HORRIBLE CONSEQUENCES. THE CAR ROLLED ALL THE WAS DOWN OUR DRIVEWAY INTO THE STREET (APP. 60 FT DRIVEWAY), HE WAS STUCK IN BETWEEN THE BOTTOM OF THE DOOR, AFRAID HE WAS GOING TO GET RUN OVER. HE WAS FINALLY ABLE TO FREE HIMSELF AFTER APP. 40 FT. MY GRANDSON HAS A FORD EDGE AND IT DID THE SAME THING. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED IMMEDIATELY. IF THE ANGLE OF THE DRIVEWAY HADN'T BEEN WHAT IT WAS I AM SURE IT WOULD HAVE STARTED ROLLING BEFORE MY HUSBAND GOT OUT OF THE VEHICLE.

• 09/19/2020· STEERING,SUSPENSION

  BACKING UP THE WHEEL BARELY TURNS AND IT LOCKS UP WHILE BACKING UP, MAKING TURNS, THE WHEEL LOCKS UP AS I MAKE TURNS LEFT AND RIGHT I'LL BRING IT TO THE SHOP SEVERAL TIMES BUT THIS ISSUE PERSISTS EVERY YEAR I BUY A NEW POWER STEERING SYSTEM EVERY YEAR. I HAVE BROUGHT 3 POWER STEERING SYSTEMS FROM FORD 3 YEARS IN A ROW.IT'S DEADLY!

• 09/13/2013· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DRIVER AND PASSENGER'S SIDE DOOR LOCKS FAILED TO UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE THROUGH A WINDOW. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 12/04/13*LJ THE DEALER DID NOT KNOW WHAT THE PROBLEM WAS. HOWEVER, THEY WERE ABLE TO UN-LOCK THE DOORS. BUT, ADVISED HER NOT TO LOCK THEM AGAIN. UPDATED 12/4/13

• 09/11/2014· POWER TRAIN

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD BANGING NOISE EMITTED FROM THE TRANSMISSION CAUSING THE VEHICLE TO JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SHIFT SOLENOID WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 67,000.

• 09/09/2017· POWER TRAIN

  2011 FORD FOCUS SE TRANSMISSION PULLING AND JERKING, CAUSING THE TIRES TO VIBRATE WHILE DRIVING. UPON FIRST ACCELERATING BEFORE MOTOR WARMS UP, THE CAR SOUNDS LIKE A TRUCK. IT IS EXTREMELY LOUD. THE CAR HAS TO BE MOVING FOR AWHILE BEFORE THE LOUD NOISE DECREASES SOME, BUT THE NOISE CONTINUES.

• 09/08/2014· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT DRIVER SIDE DOOR FAILED TO UNLOCK BOTH MANUALLY OR WITH THE KEY FOB. THE CONTACT HAD TO CRAWL INTO THE PASSENGER SEAT AND EXIT THROUGH THE FRONT PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

• 08/31/2016· SUSPENSION

  SINCE NEW THIS CAR HAS BEEN EXTREMELY HAZARDOUS TO DRIVE ON SLICK ROADS. THE REAR END ROUTINELY STEPS OUT OR SLIDES OUT UNEXPECTEDLY EVEN WHEN DRIVING IN A STRAIGHT LINE. EVEN ON DRY PAVEMENT THE REAR END HAS A SENSATION OF STEPPING OUT WHEN CORNERING. THE VEHICLE HAS BEEN RE-ALIGNED BY THE DEALER TWICE BUT THE PROBLEM REMAINS. THE PROBLEM OCCURRED WITH THE OEM TIRES AS WELL AS REPLACEMENT PIRELLI TIRES. THIS HAS BEEN AN ON-GOING ISSUE SINCE THE VEHICLE WAS NEW AND EVERY WINTER SINCE. AS DESCRIBED ABOVE THE HANDLING ISSUE IS ALSO ON DRY PAVEMENT IN SUMMER, JUST NOT AS DANGEROUS THEN.

• 08/28/2013· AIR BAGSCrash

  2011 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AIR BAGS FAILURE IN SERIOUS ACCIDENT. *SMD THE CONSUMER STATED HIS DAUGHTER WAS INVOLVED IN THE ACCIDENT.

• 08/26/2019· AIR BAGS

  TAKATA RECALL THERE IS A RECALL ON 2011 FORD FOCUS, BUT NOT WITH MY VIN NUMBER. HOWEVER THERE IS A WHITE POWDER ESCAPING FROM THE CONNECTION OF THE STEERING COLUMN AND THE STEERING WHEEL. THE WHITE POWDER FORMS COLUMNS OF WHITE ON THE HORN ASSEMBLY OF THE STEERING WHEEL. SERVICE MAN TOLD ME IT COULD BE DANGEROUS.

• 08/26/2016· POWER TRAIN

  THE VEHICLE WAS PURCHASED BRAND NEW BUT THE TRANSMISSION HAS ALWAYS SHIFTED ROUGH. THE DEALER SAID IT WAS BECAUSE FORD HAD REDESIGNED THE TRANSMISSION SO IT WOULD SHIFT BETTER AND BE MORE FUEL EFFICIENT. EVEN THOUGH WE COMPLAINED THE DEALER SAID THERE WAS NOTHING THAT THEY COULD DO. CONSEQUENTLY, THIS PROBLEM HAS EFFECTED THE CARS OVERALL PERFORMANCE AND HAS NOW BECOME SO BAD THAT THE CAR IS DIFFICULT TO DRIVE. THE TRANSMISSION SHIFTS ROUGH, JUMPS OR LAUNCHES OUT , SHAKES, HAS HESITATION AND EVEN ROLLS BACK IF YOU ARE ON A HILL. CONSEQUENTLY, THE CAR SEEMS UNSAFE TO DRIVE AS IT FEELS AT TIMES LIKE THE CAR MIGHT JOLT OUT BECAUSE OF THE ROUGH SHIFTING. WHEN THE CAR SHIFTS ROUGH AT HIGH SPEEDS IT TENDS TO PULL IT TO ONE SIDE.

• 08/21/2013· FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL

  VEHICLE STALLED WITH OUT WARNING WHILE IN HEAVY TRAFFIC NEARLY CAUSING AN ACCIDENT. DEALER SAID IT WAS A THROTTLE BODY. *TR

• 08/19/2020· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR LATCH LOCKED AND THE DOOR WAS UNABLE TO OPEN AND CLOSE. THE CONTACT STATED THAT HIS WIFE EXITED THE VEHICLE THROUGH THE PASSENGER'S SIDE WINDOW AFTER THE DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT STATED THAT THE DOOR LATCHES WERE REPLACED THREE TIMES HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO MIKE WHITE FORD OF COEUR D'ALENE (315 W CLAYTON AVE, COEUR D'ALENE, ID 83815), AND THE CONTACT STATED THAT THE DEALER WANTED TO CHARGE HIM TO REPLACE THE DOOR LATCH AGAIN AND INFORMED HIM THAT THE LATCHES WERE DIRTY. THE CONTACT ALSO MENTIONED THAT ONCE THE PASSENGER'S SIDE REAR DOOR FAILED THEN ALL THE OTHERS WOULD FOLLOW. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. INVALID VIN.

• 08/15/2015· UNKNOWN OR OTHER

  REAR DOORS DO NOT OPEN FROM INSIDE OR OUTSIDE

• 08/13/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR AJAR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

• 08/13/2012· POWER TRAIN

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH THE VEHICLE STARTED TO JERK VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE POWER TRAIN WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE THROTTLE BODY MIGHT BE DEFECTIVE AND NEEDED TO BE REPLACED AS A SAFETY PRECAUTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 10,700 AND THE CURRENT MILEAGE WAS 10,720.

• 08/11/2014· STRUCTURE

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE MECHANIC STATED THAT THE REPAIR WOULD COST $1,000. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 116,000.

• 08/09/2013· LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR REAR DOOR LOCKS WOULD NOT OPEN WHEN BEING ACCESSED WITH THE KEY FOB OR MANUALLY. THE CONTACT INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CONTRIBUTED TO A FAULTY DOOR ACTUATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 9/4/13 *CN THE REAR DOOR LOCKS WOULD NOT OPEN FROM THE OUTSIDE OR INSIDE. THE ONLY WAY TO EXIT THE VEHICLE FROM THE REAR, WAS TO CROSSOVER THE SEATS.

• 08/01/2024· UNKNOWN OR OTHER

  I hit an animal in my way to work as I reported the accident to my insurance company they were going to cover the parts and have it towed to my choice as it was however the professional car shop wasn't able to fix the anti theft that caused my car to not turn over as I was then told to take it to the nearest Ford dealer to get it reprogrammed to the original status I was told that it would cost more to fix the problem then what my car was purchased for so my insurance company claimed a total loss of the vehicle, Oliver Ford Lincoln Mercury in Plymouth Indiana sold me a lemon as I was a customer to them for over 8 yrs and covid came in the middle of my lease being up on 2017 Ford fusion I asked if I could purchase my lease vehicle but was refused and told no because I was collecting unemployment benefits but for the last year and half I paid my car note out of my unemployment benefits money each month but they didn't seem to accept my money then, I have always been a Ford customer and drove 4 brand new Ford fusions and paid off each one with my hard earned money, I was devastated by the decision of being told that my unemployment money wasn't earned money, yes correct it wasn't earned Money that I paid into it was because of my employer who paid in for me as I worked enough for the company to take care of me while I suffered through no fault of my own a pandemic that should not be held as a turniquit over my ability to have transportation no matter what money is paid and where it comes from I felt disappointed discriminated and I will never buy or refer any customer or vehicle

• 07/30/2024· UNKNOWN OR OTHER

  I did not crash the vehicle I bought it preowned

• 07/27/2019· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

  MY CAR HAS HAD PROBLEMS WITH A MYSTERY BATTERY DRAIN FOR TWO YEARS. SINCE MARCH OF 2019 IT HAS BEEN STALLING AT STOP LIGHTS SEEMS TO HAPPEN WHEN THE RPM NEEDLE DROPS. IN THE WINTER OF 2018 I HAD ISSUES TWICE WHERE I TRIED ACCELERATING AND THE MPH NEEDLE WOULDN'T MOVE PAST 20 IT DID EVENTUALLY SPEED UP WITH ME NOT PRESSING THE GAS PEDAL I ALSO HAD A HARD TIME BREAKING WHEN THIS HAPPENED.

• 07/26/2018· POWER TRAIN,STRUCTURE

  ONLY 3 OUT OF 4 DOORS OPEN, THE OUTSIDE DOOR LATCHES HAVE FAILED SINCE PURCHASE IN 2013. HAVE ALSO CONTINUALLY FAILED/RE-BROKE AFTER BEING FIXED. CAR ALSO DOES NOT UNLOCK AFTER BEING LOCKED AND INSIDE DOOR MECHANISMS DO NOT UNLOCK AFTER BEING ENGAGED.. HUGE SAFETY ISSUE. ALSO MULTIPLE TIMES THE A SOLENOID HAS TO BE REPLACED DUE TO THE CAR DOES NOT SHIFT CORRECTLY AND FAILS TO ACCELERATE SAFELY (TAKES A OVER A MIN TO GO FROM 35-60) AND EVEN THEN IT WILL NOT MAINTAIN 60 MILES PER HOUR GOING UP A HILL . THIS IS A AUTOMATIC VEHICLE , AND IT IS UNSAFE , ESPECIALLY WHEN EXITING OFF A ONRAMP TRYING TO EXCEL TO POSTED SPEED LIMIT TO MERGE INTO TRAFFIC OFF THE RAMP. I HAVE HAD MULTIPLE PROBLEMS/ISSUES WITH THIS VEHICLE SINCE ITS PURCHASE AND IT IS A VERY UNSAFE VEHICLE.

• 07/24/2013· ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

  MY DOOR LOCKS ON ONE OR MULTIPLE DOORS FAILED TO UNLOCK BY ANY MEANS, REPEATEDLY AND INTERMITTENTLY. I DID TAKE IT TO THE FORD DEALER IN TWIN FALLS, IDAHO AND THEY WOULDN'T FIX ANYTHING UNTIL I COULD PROVE IT. I DID DRIVE TO THE DEALER WHEN IT HAPPENED AND THEY VERIFIED THE PROBLEM WHEN THEY ATTEMPTED TO UNLOCK THE DOORS AND FAILED. I HAD TO CRAWL OUT THE WINDOW TO GET OUT. THEY REPLACED ALL OF MY DOOR LOCKS ON WARRANTY. NOW I HAVE 58K MILES ON MY CAR, NO WARRANTY AND I AM HAVING THE SAME SAFETY ISSUE. THE DEALER SAID THEY WOULD NOT FIX THE PROBLEM. IF I WERE TO WRECK, OR THE CAR CAUGHT FIRE, HOW WOULD I GET MY GRAND KIDS OUT OF THE CAR? HOW WOULD I ESCAPE? WOULD IF MY WINDOWS WHICH ARE ELECTRICAL FAILED ALSO? I AM LOCKED IN MY CAR AND SO ARE MY PASSENGERS. WHAT EVER PARTS THEY REPLACED UNDER WARRANTY AREN'T ANY BETTER THAN THE ORIGINAL ONES. *TR

• 07/22/2013· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR

• 07/22/2013· TIRES

  HANKOOK TIRES 20,000 MILES. CAR SHAKES, TIRES CHOPPY AND VERY LOUD ON HIGHWAY. DEALER HAS ROTATED EVERY 3,000 MILES AND 2011 FORD FOCUS SE IS ALIGNED PROPERLY. WORSE TIRES IN THE WORLD AND NO SATISIFICATION FROM DEALER, THE FORD CO. OR TIRE COMPANY. THEY ARE WAITING FOR INJURIES JUST LIKE WHEN THEY PUT FIRESTORM TIRES ON TREE VEHICLES. *TR

• 07/18/2014· SEAT BELTS

  THE DRIVER'S SIDE SEAT BELT MALFUNCTIONED UNDER COMPLETELY NORMAL CONDITIONS OF USE. THE MALFUNCTION WAS IN THE BELT RECEIVER, NOT THE PART NEAR THE DOOR WHICH EXTENDS AND RETRACTS THE BELT. THE METAL BIT THAT RETRACTS TO ALLOW THE SEAT BELT TO BE PUSHED IN MALFUNCTIONED SPONTANEOUSLY- WE STOPPED AT A STORE AND WHEN WE GOT BACK IN THE SEAT BELT COULD NOT BE FASTENED. ONE TOW TRUCK LATER, OUR MECHANIC SAID IT WAS UNFIXABLE- THE PART HAS TO BE COMPLETELY REPLACED. BECAUSE THE CAR IS ONLY 3 YEARS OLD/ 74K MILES THEY SUGGESTED GIVING FORD THE CHANCE TO FIX IT. FORD SAID "FAT CHANCE"- THEY ONLY WARRANTY BELTS TO 50K MILES. SPONTANEOUSLY NON-WORKING SEATBELTS= VERY BAD. SHAME ON FORD FOR NOT MAKING IT RIGHT. IF I'D HAD THE MISFORTUNE TO BE IN AN ACCIDENT, NHTSA WOULD HAVE MARKED ME DOWN AS NOT WEARING MY BELT. *TR

• 07/13/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO UNLOCK UNTIL AFTER SEVERAL ATTEMPTS. THE CONTACT CONTINUED TO LOCK AND UNLOCK THE DOORS UNTIL ONE OF THE DOORS UNLOCKED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WITH ALL FOUR DOORS. THE CONTACT MENTIONED THAT THE WINDOW WAS ROLLED DOWN AND SHE WAS STILL UNABLE TO OPEN THE DOOR FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

• 07/13/2014· ELECTRICAL SYSTEM

  A/C BLOWS HOT AIR AND COLD AIR . IT HAS INTERMITTENT PROBLEM AND I CALLED FORD . FORD SAYS MY CAR IS OUT OF WARRANTY AND NHTSA HAS NOT ORDERED ANY RECALL. I TOLD FORD NHTSA IS ALWAYS SLOW AND BEHIND THE CURVE FEW YEARS . I PERSONALLY THINK IT IS A WASTE OF TIME CONTACTING NHTSA . GOOGLE FORD FOCUS INTERMITTENT A/C PROBLEM AND LOTS OF FORD FOCUS HAS SAME PROBLEM AND NHTSA IS SLEEP . I WANT MY A/C FIXED . ARE YOU LISTENING NHTSA ?. *TR

• 07/13/2012· STEERING,SUSPENSION,POWER TRAIN,TIRES

  THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

• 07/12/2019· POWER TRAIN

  MY 2012 FORD FOCUS IS EQUIPPED WITH THE DUAL CLUTCH TRANSMISSION AND HAS HAD ISSUES FROM THE DAY I BOUGHT IT. SHUDDERING UPON START WAS THE BIGGEST ISSUE. CAR FINALLY STOPPED RUNNING AND WAS REPAIRED AT DEALER BUT NOW THE TRANSMISSION IS EXTREMELY NOISY AND WILL SLIP OUT OF GEAR INTO NEUTRAL WITHOUT WARNING, INCLUDING ON HIGHWAYS AT SPEED. TRANSMISSION WILL ALSO SLIP QUITE BADLY UPON LAUNCH AT TIMES WHICH CAN BE A CAUSE OF AN ACCIDENT WHEN TRYING TO ENTER TRAFFIC.