2011 Ford Explorer

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2025· STEERING

  Loss of power steering

• 12/31/2014· AIR BAGS

  I PURCHASED A "CERTIFIED" USED 2011 EXPLORER BASE WITH 3500 MILES IN MARCH 2014 FROM FORD DEALER. AIR BAG LIGHT ILLUMINATED IN MAY AND STAYED ON STEADY...DEALER REPLACED MASTER MODULE (UNDER WARRANTY) AFTER A WEEK OF WORKING ON THE VEHICLE. AT THE TIME, THEY TOLD ME WHEN THE LIGHT WAS ON, IT INDICATED THE AIR BAGS WOULD NOT DEPLOY IN A CRASH AND THEY WOULD NOT LET ME HAVE THE VEHICLE BACK WHILE THEY WAITED FOR THE PART, A CLEAR INDICATION OF HOW SERIOUS THEY CONSIDERED THE PROBLEM. LIGHT HAS COME BACK ON THREE MORE TIMES SINCE (EVERY 6-8 WEEKS). EACH TIME SINCE, DEALER HAS "GREASED" ELECTRICAL CONNECTIONS WHICH CAUSES THE LIGHT TO GO OFF ONLY TEMPORARILY. WHEN THE LIGHT COMES BACK ON, WE ARE USUALLY DRIVING ON THE HIGHWAY AND NOT PROTECTED BY THIS CRITICAL SAFETY SYSTEM. ASIDE FROM THE EXTREMELY UNSAFE CONDITION THIS POSES TO MY FAMILY, IT IS BECOMING MORE AND MORE DIFFICULT TO BRING THE CAR BACK TO THE DEALER EVERY SEVERAL WEEKS TO HAVE THEM ONLY TEMPORARILY FIX THE ISSUE. BASED ON OTHER SIMILAR COMPLAINTS, I EXPECT THIS WILL CONTINUE FOR ME UNTIL THE WARRANTY EXPIRES AND I CAN'T AFFORD TO FIX THE PROBLEM ANY LONGER. I APPROACHED THE DEALER'S GENERAL MANAGER AND MY REGIONAL FORD REP ABOUT BUYING THE VEHICLE BACK BUT THEY BOTH TOLD ME THEY WOULD ONLY GIVE ME WHAT THE VEHICLE WAS WORTH (WHICH WOULD PUT ME IN A LARGE FINANCIAL HOLE)... *JS

• 12/31/2014· STEERING

  WHEN PARKED IN A PARKING GARAGE I STARTED OUT AND OF MY SPOT AND DOWN A RAMP TOWARD THE PAY STATION/BOOTH OF THE GARAGE TO EXIT. THE POWER STEERING ASSIST FAULT CAME ON, I IMMEDIATELY LOST POWER STEERING AND WAS HEADED DIRECTLY TOWARD THE PAY BOOTH/ATTENDANT UNTIL I WAS ABLE TO BRAKE AND MUSCLE THE STEERING AWAY FROM THE IMPENDING CRASH. THIS POWER STEERING ISSUE HAS STARTED TO OCCUR BRIEFLY OVER THE LAST FEW 6 MONTHS AND EITHER RESOLVES ITSELF OR IF I STOP, SHUT OFF, THEN RESTART IT SEEMS TO RESET. THE ELECTRONIC POWER STEERING SEEMS TO BE AT FAULT. I CAN ONLY IMAGINE LOSING THIS AT HIGHWAY SPEEDS AND THE DANGER IT POSES TO DRIVERS. *JS

• 12/30/2024· STRUCTURE

  In the 2021 Ford Explorer there are multiple leaks due to rain / water damage. The back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. There is also leaking in the front of the car that comes out through the light unit above all electric panel. This leaking is causing the ceiling lights to have issues, drips into the dashboard with all the electrical items causing the unit to short, which is where the rear camera display occurs.

• 12/30/2024· STRUCTURE

  The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the exterior A-pillar Trim detached. No warning light was illuminated. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

• 12/30/2021· STEERING

  The contact owns a 2011 Ford Explorer. The contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. The contact stated that the power steering fault warning message was displayed. The vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 133,000.

• 12/30/2013· STEERING

  DRIVING IN THE MOUNTAINS AT NIGHT, PROCEEDING UP A STEEP AND ICY GRADE, THE VEHICLE GAVE A WARNING SIGNAL ABOUT A POWER STEERING PROBLEM AND IMMEDIATELY THE POWER STEERING UNIT FAILED. THE EXTREMELY DIFFICULT STEERING CAPABILITY OF THIS VEHICLE DURING THIS FAILURE, FORCED US TO CREEP ALONG A MAJOR HIGHWAY TO FINISH THE EIGHT MILES TO THE NEAREST TOWN. AFTER RESEARCHING THIS PROBLEM, I STUMBLED ONTO THE NHTSA WEBSITE AND DISCOVERED THE 2011 EXPLORER OBVIOUSLY HAS A SAFETY FLAW AND A DANGEROUS ONE AT THAT! MY VEHICLE IS IN A FORD SERVICE DEPARTMENT NOW AND THE INITIAL DIAGNOSIS IS " THE CAR RECEIVED A FALSE ELECTRICAL SIGNAL AND SHUT DOWN THE POWER STEERING". SERIOUSLY, A FALSE SIGNAL SHUT OFF THE POWER STEERING CAPABILITIES???!!! THEY ARE IN THE MIDDLE OF A "10 PAGE CHECKLIST/RE-BOOTING OF THE ELECTRICAL CONTROL SYSTEM OF MY VEHICLE AND I HAVE ABSOLUTELY NO CONFIDENCE THIS WILL SOLVE A FUTURE PROBLEM OF POWER STEERING CAPABILITY LOSS, ESPECIALLY SINCE I AM ON MY FOURTH MAJOR COMPUTER FAILURE IN THIS VEHICLE. FYI FORD ENGINEERS; THE STEERING FUNCTION OF A VEHICLE SHOULD NOT BE SUBJECT TO AN ELECTRONIC SIGNAL THAT CAN DEACTIVATE THE ABILITY TO CONTROL THE STEERING OF THE VEHICLE!! *TR

• 12/28/2023· STEERING

  The contact owns a 2011 Ford Expedition. The contact stated that while driving at an undisclosed speed, the power steering was inoperable. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 120,000.

• 12/28/2022· STEERING

  The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the "service power steering now" warning message appeared on the instrument panel. The contact used excessive force to steer the vehicle off the highway and into her husband's place of business. The contact called the dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

• 12/28/2022· STEERING

  the electric power steering failed due to manufacture recall on my exact year and model

• 12/28/2021· FUEL/PROPULSION SYSTEM

  No warning when the fuel relay gasket attached to the pump assembly fails and allows fuel vapor to fill the cabin of the car. Owner safety is at risk of possible fire. I know of 2 Ford dealerships that are aware of the safety hazard.

• 12/28/2014· STEERING

  AFTER BRINGING MY CAR IN ON 9/15/14 TO ADDRESS THE FORD EXPLORER 2011 RECALL, SHEEHY FORD IN SPRINGFIELD, VA DECLARED MY PARTS OK AND REPROGRAMMED MY PSCM (I HAD NEVER HAD A SINGLE ISSUE WITH MY POWER STEERING)...I SUBSEQUENTLY DROVE TO KENTUCKY (FROM BURKE, VA) AND SEVERAL OTHER PLACES...EVENTUALLY DRIVING TO MY PARENT'S HOUSE IN VIENNA, VA (ABOUT 30+ MINUTES AWAY) FOR THANKSGIVING DAY (12/27/14), JUST 3 MONTHS LATER. SEVERAL STREETS FROM ARRIVAL I RECEIVED A MESSAGE THAT MY POWER STEERING WAS FAILING. THE CAR BECAME VERY DIFFICULT TO DRIVE, BUT I WAS ABLE TO PARK THE CAR IN FRONT OF THEIR HOUSE. AFTER RESEARCH ON THE INTERNET, I HOPED TO BE ABLE TO START THE CAR AND FIND THE PROBLEM FIXED, BUT UNFORTUNATELY WAS NOT ABLE TO STEER THE CAR AT ALL. I HAD TO HAVE THE CAR TOWED THE NEXT DAY TO A DEALER (I DID NOT CHOOSE THE SAME DEALER WHO HAD DONE THE RECALL). THEY REPLACED THE POWER STEERING PARTS SEVERAL DAYS LATER, BUT THE PARTS WERE NOT COVERED UNDER THE RECALL BECAUSE THE CODE THEY RECEIVED WAS DIFFERENT. THIS HAPPENED 3 MONTHS AFTER THEY DECLARED MY PARTS OK! I ONLY HAD TO PAY $100 FOR THE FIX BECAUSE OF MY EXTENDED WARRANTY, BUT AM ILL ABOUT WHAT MIGHT HAVE HAPPENED IF I HAD BEEN ON MY WAY TO OR FROM KENTUCKY WHEN THE POWER STEERING FAILURE HAPPENED SO I FEEL OBLIGATED TO REPORT MY ISSUE TO YOU. I UNDERSTAND FROM PRESS RELEASES I'VE SEEN THAT YOU CONSIDER THIS ISSUE CLOSED. I DO NOT BELIEVE THAT TO BE THE CASE... *TR

• 12/27/2024· STRUCTURE

  The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehilce was taken to the local dealer where the exterior A-pillar trim was removed. The vehilce was not repaired due to parts being backordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• 12/27/2024· STRUCTURE

  The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-72 MPH, the contact heard an abnormal popping sound, and the driver's side windshield exterior A-Pillar trim separated and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.

• 12/27/2021· STEERING

  My steering wheel is not moving and I have a warning coming on saying Power Steering Assist Fault. I called the dealership because it was a recall on the truck in 2014 and the owner back then never went and got it fixed. The dealership is refusing to fix the recall

• 12/27/2018· STEERING

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE CONTACT WAS ATTEMPTING TO STEER OUT OF A PARKING SPACE, THE POWER STEERING FAILED AND "POWER STEERING FAULT" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MOSES FORD INC (2001 MACCORKLE AVE, ST ALBANS, WV 25177) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,960.

• 12/26/2024· STEERING,ELECTRICAL SYSTEM

  Power windows and power mirror buttons stopped working and then “Service power steering now” message came on and the steering wheel is locked and very hard to turn. The electrical wiring for the windows run through the power steering gear. The vehicle has not been inspected or repaired

• 12/26/2019· STEERING

  POWER STEERING QUIT WORKING. VEHICLE CONSOLE DISPLAYED 'POWER STEERING ASSIST FAULT'. FORD DEALERSHIP WOULD NOT REPAIR SINCE OUR VEHICLE WAS OVER 150,000 MILES. MILEAGE WAS 175,000 WHEN IT STOPPED WORKING.

• 12/26/2019· STEERING

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 55 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED BEDFORD FORD LINCOLN (6985 LINCOLN HWY, BEDFORD, PA 15522, (814) 623-8154) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,494.

• 12/26/2018· STEERING

  THE POWER STEERING FAILED CAUSING THE STEERING TO BECOME DIFFICULT ALMOST RESULTING IN A CAR CRASH

• 12/26/2017· STEERINGCrash

  POWER STEERING FAILURE. POWER STEERING FAILED WHILE DRIVING AND CAUSED ACCIDENT. I WAS QUEENS BOULEVARD BETWEEN 52ND AND 51ST STREET WHEN IT OCCURRED. MY VIDEO IS TOO LARGE TO DOWNLOAD.

• 12/26/2016· VISIBILITY/WIPER

  I HAD STARTED THE CAR BEFORE OUR TRIP WITH THE REMOST START AND IT WARMED UP FOR 10 MINUTES. WE WERE ABOUT 15 MINUTES INTO OUR TRIP AND DRIVING DOWN THE I-96 EXPRESSWAY IN GRAND RAPIDS, MI NEAR EXIT 43 (28TH STREET), 65 MPH, 9:45PM, 32-33 DEGREES OUTSIDE AND RAINING, REAR WINDOW DEFROSTER ON AS WELL AS AUTO TEMP CONTROL AT 70 DEGREES. ALL OF A SUDDEN THE REAR WINDOW LOUDLY EXPLODES INWARDS AND SHOWERS OUR 10 YEAR OLD DAUGHTER WITH GLASS (SHE WAS THE ONLY PASSENGER IN THE THIRD ROW) AS WELL AS INTO THE PASSENGER COMPARTMENT. IMMEDIATELY PULLED OFF THE HIGHWAY AT THE NEXT EXIT, THERE WAS NO SIGN OF IMPACT, NO SNOW OR ICE IN THE CAR, NO ROCKS, NO BULLETS. WHERE IT OCCURRED THERE WERE NO OVERPASS OR SIGNS OVER THE ROAD (NOTHING COULD HAVE FALLEN ON OUR CAR). AFTER INSPECTING THE WINDOW, IT WAS APPARENT THAT THE WHOLE WINDOW WAS SHATTERED WITH A LARGE GAPING HOLE IN THE LOWER MIDDLE (12" X 18") WITH MOST OF THAT GLASS IN THE PASSENGER COMPARTMENT. THE REAR WINDSHIELD WIPER HAD CAME THROUGH THE HOLE AND WAS INSIDE THE CAR (BUT STILL ATTACHED TO ITS OUTSIDE POSITION). THE EDGES ON BOTH SIDES OF THE REAR WINDOW HAD BROKEN OFF. *TR

• 12/26/2013· STEERING

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

• 12/24/2024· ENGINE

  Burnt exhaust smell in cabin after hard acceleration. The smell is overwhelmingly bad causing nose and eye burning and coughing. To remedy the smell the windows have to be rolled down to air out the cabin.

• 12/24/2015· STEERING,ELECTRICAL SYSTEM

  WHILE DRIVING AT A SPEED OF 55 MPH, IN A DOWN-POUR RAIN, ON A STATE HWY, ON A STRAIGHTAWAY, THE POWER STEERING WAS LOST WHEN THE "CHECK CHARGING SYSTEM" WARNING LIGHT CAME ON (CHECK BATTERY LIGHT CAME ON AS WELL). STEERING WAS EXTREMELY DIFFICULT. CAUSE AT THIS TIME IS UNKNOWN.

• 12/23/2024· STEERING

  On or around December 15 while driving I lost the ability to steer the car without using considerable strength

• 12/22/2021· STEERING

  The contact owns a 2011 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was 228,655.

• 12/22/2014· STEERING

  WE WERE DRIVING THE VEHICLE AT APPROXIMATELY 35 MPH WHEN WARNING LIGHT CAME ON STATING THERE WAS ISSUE WITH POWER STEERING, I BELIEVE IT SAID POWER STEERING SERVICE WAS REQUIRED. WHEN WE STOPPED AT NEXT INTERSECTION, IT WAS EVIDENT POWER STEERING ASSISTANCE WAS REDUCED. AFTER PULLING OVER AND SHUTTING OFF VEHICLE, THEN RESTARTING, THERE WAS NO POWER STEERING ASSISTANCE, ONLY MANUAL. WHEN TRAVELING AT LOW SPEED, TURNING WAS VIRTUALLY IMPOSSIBLE. IMMEDIATELY AFTER STOPPING, BECAUSE WHEELS COULD NOT BE STEERED, VEHICLE WENT STRAIGHT, BLOCKING A CROSS PATH IN A COMMERCIAL LOT, WITH CROSS TRAFFIC NEARLY CAUSING COLLISION, ALTHOUGH NO COLLISION OCCURRED, THERE WAS CLEAR DANGER. *TR

• 12/21/2020· STEERING

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS EXTREMELY HARD TO TURN. THE CONTACT NEEDED ASSISTANCE TO GET THE VEHICLE OFF THE ROADWAY. THE SERVICE POWER STEERING, TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO JIMMY MICHEL MOTORS, INC. (555 S ELLIOTT AVE, AURORA, MO 65605, (417) 678-5001) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AND 14E001000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND REPAIRS WERE NOT COVERED. THE FAILURE MILEAGE WAS 169,573.

• 12/20/2021· STEERING

  The contact owns a 2011 Ford Explorer. The contact stated that while driving at 30 MPH, the power steering assist failed, and the steering wheel locked up. The vehicle was taken to the dealer. The dealer referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they could not assist since the vehicle was not purchased from a Ford dealer. The failure mileage was approximately 130,000.

• 12/20/2016· AIR BAGS,SEAT BELTS

  DIAGNOSE AND ADVISED THAT DRIVER PRETENSIONER IS FAULTY. I HAVE TO PAY $400 PLUS TO HAVE THIS REPLACEMENT. MY AIR BAG LIGHT IS ALWAYS ON WITH FAULTY PRETENSIONER IT MAY NOT GO OFF IN AN ACCIDENT.

• 12/20/2012· STEERING,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL AND BRAKING SYSTEM SEIZED AND WOULD NOT FUNCTION. THE CONTACT SHUT THE ENGINE OFF AND RESTARTED THE VEHICLE. AFTER RESTARTING THE VEHICLE THE STEERING AND BRAKING SYSTEMS FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT THE STEERING UNIT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A CLUNKING NOISE WHEN TURNING THE STEERING WHEEL. IN ADDITION, THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: PE12017 (STEERING:ELECTRIC POWER ASSIST SYSTEM) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

• 12/19/2022· STEERING

  My 2011 Ford Explorer steering randomly went out . As I researched I realized that there was a safety recall 14S06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) The previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to PREVENT steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . They are trying to charge me 2800.00 to have the part replaced. I will continue to find a solution . Nothing about this is morally right

• 12/19/2019· UNKNOWN OR OTHER

  AFTER DRIVING FOR A LITTLE WHILE AND THEN STOPPING AT A STOP LIGHT I SMELL EXHAUST COMING IN THROUGH THE VENT.I ONLY NOTICE IT WHEN AT A STOP.

• 12/18/2019· VISIBILITY

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WATER FROM THE MOON ROOF CAUSED THE WINDSHIELD TO FREEZE. THE VEHICLE WAS TAKEN TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (516) 336-4718), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800.

• 12/18/2018· STEERING

  WHILE DRIVING IN THE HIGHWAY THE STEERING SYSTEM SUDDENLY LOCKED, MAKING VERY DIFFICULT TO CHANGE DIRECTION. THIS HAPPENED SUDDENLY AND WE WERE CLOSE TO AN ACCIDENT.

• 12/17/2020· STEERING,ELECTRICAL SYSTEM

  VEHICLE WAS PURCHASED A COUPLE OF MONTHS AGO AND HAS BEEN FINE UNTIL TODAY. PULLED INTO THE GAS STATION, TIRE LOW LIGHT CAME ON, PULLED OVER TO GET AIR AND POWER STEERING WENT OUT. COULDN'T GET THE VEHICLE STEERING TO WORK AT ALL.

• 12/17/2015· STRUCTURE

  DRIVERS SIDE ARMREST TEARING APART DRIVER SIDE WINDSHIELD TRIM RUBBER FALLING OUT OF WINDSHIELD.RUST ON HOOD.

• 12/17/2012· STEERING,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM

  I OWN A 2011 FORD EXPLORER, I HAVE HAD NUMEROUS FAILURES TO THE ELECTRONIC POWER STEERING ASSIST. FIRST TIME THIS HAPPENED I WAS ALONG AT ABOUT 65 MPH AND THE STEERING WHEEL LOCKED UP AND THE WARNING LIGHTS STARTED FLASHING "TRACTION CONTROL" "POWER STEERING ASSIST FAILURES" . STEERING WHEEL BECOMES VERY DIFFICULT TO MOVE AND STEER CAR. THIS HAS HAPPENED 1/2 DOZEN TIMES, EACH TIME I SLOWLY STEER THE CAR TO A SAFE STOP TURN OFF THE CAR AND RESTART THE CAR AND ERROR CLEARS OUT. THIS LAST TIME IT OCCURRED AS I WAS TURNING LEFT FROM A LEFT TURN LANE WHEN SUDDENLY IN THE M IDLE OF THE TURN MY POWER STEERING LOCKED UP. FORTUNATELY I WAS TRAVELING AT VERY LOW SPEED, BUT I WAS NOT ABLE TO STEER CAR AND WENT ONTO ONCOMING LANE AGAIN I WAS FORTUNATE NOT TO HIT ANYONE. HOWEVER, THIS TIME THE PROBLEM DID NOT CLEAR ITSELF AND THE CAR IS AT THE LOCAL FORD DEALER FOR 8 DAYS NOW. THE SERVICE MANAGER SAYS ITS A GEAR AND FORD DOES NOT HAVE IT IN STOCK!!! *TR

• 12/16/2022· STEERING,ELECTRICAL SYSTEM

  The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 MPH, the "Service Power Steering" warning light illuminated along with several unknown warning lights. The contact stated that she was able to drive to her residence with the warning lights illuminated. The contact stated that while driving up her driveway, the vehicle lost power steering functionality. The contact stated that she turned the vehicle off and shifted to park(P), turned the vehicle off and on and the failure persisted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts). The failure mileage was approximately 220,000.

• 12/16/2022· STEERING

  The contact owns a 2011 Ford Explorer. The contact stated while driving 60 MPH, the vehicle lost power steering functionality without warning. The vehicle was taken to an independent mechanic, and the contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that there was no recall on the VIN for the failure. The manufacturer was contacted, and the contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 200,000.

• 12/16/2019· STEERING,ENGINE,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JONES FORD CASA GRANDE (1932 N PINAL AVE, CASA GRANDE, AZ 85122, (520) 836-3100) WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK WAS MIXING WITH THE OIL. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE POWER STEERING WAS LOCKING CONSISTENTLY, AND THE INTERLOCK AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS REPAIRED AGAIN. THE CONTACT STATED THAT THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE THE GEARS AND ALIGNMENT WERE RESET. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE WARNING INDICATOR CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DETERMINED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FUEL FILTER NECK ASSEMBLY ALSO NEEDED TO BE REPLACED. THE EVAPORATOR CANISTER WAS REPLACED AND THE TECHNICIAN INFORMED THE CONTACT THAT THE FUEL TANK WAS LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED BECAUSE THE FUEL TANK WAS NO LONGER MANUFACTURED BY FORD. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

• 12/16/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN DISCOVERED THAT THE ELECTRICAL PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

• 12/15/2020· STEERING

  THE CAR DROVE FINE AT 7AM - AT 8:30 AM. I PULLED OUT OF MY DRIVEWAY, I WAS GOING 45 MPH WITH MY 9 YEAR OLD IN THE CAR ON A VERY BUSY ROAD, ALL OF A SUDDEN THE CAR STARTING FLASHING "HILL DESCENT CONTROL OFF" THEN IT WENT TO "SERVICE ADVANCE TRAC" THEN "SERVICE POWER STEERING NOW" AND POWER STEERING COMPLETELY FAILED. I HAD TO STEER THE CAR TO THE SIDE OF A DITCH WITH MY 9 YEAR OLD DAUGHTER, AND ITS 26 DEGREES OUT. CAR HAD TO BE TOWED TO MY REPAIR SHOP. REPAIR GUY STATES POWER STEERING RACK IS NOT GOOD AND STATES THERE IS AN OPEN RECALL ON 2011 FORD EXPLORER FOR IT. I LOOK THROUGH SERVICE RECORDS I SHOW HIM IN 2016 RIVERHEAD FORD DID THE WORK 5 DAYS AFTER I BOUGHT THE CAR - HE SAYS THERE IS NO WAY IT WAS DONE OTHERWISE THIS WOULD NOT BE HAPPENING. OR, THE PARTS THEY USED TO REPAIR IT ARE FAULTY. I CALLED RIVERHEAD FORD THEY CAN'T SERVICE THE CAR, OR GIVE ME A LOANER UNTIL 1/7/2021 BECAUSE OF COVID & TOLD ME THERE WAS NOTHING THEY CAN DO. IN THE LAST FOUR YEARS I'VE REPLACED THE POWER STEERING RACK, THE ENGINE BLEW 18 MONTHS AGO, AND NOW THE POWER STEERING RACK AGAIN. THE CAR IS DEFECTIVE, AND I'M LUCKY MY DAUGHTER AND I ARE ALIVE. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE IS KILLED.

• 12/15/2018· EXTERIOR LIGHTING,SEAT BELTS,STRUCTURE

  WHEN IT RAINS, THE RAIN COMES IN THE TRUCK AND SEEPS THROUGH THE SEATBELTS, THE FRONT PASSENGER INTERIOR HANDLE, THE TWO LIGHTS IN THE TOP OF THE TRUCK (ABOVE THE CONSOLE), THE STERIO IN THE BACK, THE PASSENGER SIDE UNDER THE DASHBOARD, THROUGH THE TRIM OF THE WINDOWS ON DRIVER AND FRONT PASSENGER SIDE, AND INSIDE THE SUNROOF (YES, THE WINDOWS AND SUNROOF IS CLOSED). THIS HAPPENS IF THE TRUCK IS SITTING IN DRIVEWAY, AND WHEN DRIVING. MY GUESS IS THAT SOMETHING WAS NOT PROPERLY SEALED WHEN THE TRUCK WAS BEING MADE.

• 12/14/2025· STEERING

  My vehicle is subject to NHTSA Safety Recall 14S06 related to loss of electric power steering assist. The Power Steering Control Module was reprogrammed in 2014, and Ford now considers the recall closed based on that reprogramming. In 2025, the vehicle again experienced loss of electric power steering assist and currently exhibits the EPAS diagnostic trouble code associated with the recall defect. This condition has been verified by a Ford dealer. On November 13, 2025, the dealer attempted reprogramming of the steering control module as a diagnostic and customer service step to determine whether reprogramming would resolve the condition. This attempt did not correct the defect, and the loss of steering assist persists. Supplement 3 to Recall 14S06, issued in 2019, includes a Dealer Q&A section (Attachment 4, Question 3) that specifically addresses what happens if a customer experiences loss of steering assist after the module has been reprogrammed. Ford’s guidance states that any subsequent loss of assist after reprogramming may be eligible for extended coverage under a related program. This guidance acknowledges that reprogramming alone may not prevent recurrence of the defect and that further corrective action may be required when the loss of assist returns. Despite this acknowledgment, Ford has denied further remedy solely because the recall is marked “closed” in its internal system and because the vehicle exceeds the time and mileage limits of customer satisfaction program 15N01. The recall defect remains present in the vehicle, and the original remedy has not been adequate to correct it. I am requesting NHTSA review whether Ford has met its obligation under 49 U.S.C. §30120 to provide an adequate remedy for this safety defect. Component: Steering Issue: Loss of power steering assist Recall Remedy: Remedy failed / not provided

• 12/14/2024· STEERING

  I was on the highway and my whole steering went out and I bought the vehicle 2 years ago and learned today there was a recall in the steering gear and I need to know what I can do because I have 3 children one with down syndrome and we need to have a vehicle that is safe Please help.

• 12/13/2022· ENGINE

  The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard a popping sound then the vehicle stalled. The contact then stated that he attempted to restart the vehicle; however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was approximately 147,000.

• 12/13/2018· STEERING

  POWER STEERING INTERMITTEDLY FAILS AT DIFFERENT TIMES. SEEMS TO HAPPEN EARLY WHEN THE CAR IS USED. THIS OCCURS WHEN THE CAR IS IN MOTION AND STEERING BECOMES REALLY HARD.

• 12/13/2018· STRUCTURE

  TOOK TO A SHOP BECAUSE OF WATER IN REAR AREA COMING FROM SEAT BELTS. GOT TOLD THAT THE WELDS AROUND THE REAR HATCH MOUNTS ARE BAD AND KNOWN FOR MESSING UP. DEALER WOULD NOT FIX AND TOLD ME TO TAKE TO A COLLISION SHOP TO GET FIXED ON MY OWN DIME.