2011 Ford Escape

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2015· STEERING

  WHEN STARTING THE VEHICLE THE POWER STEERING WILL NOT ENGAGE. AFTER ONE OR MORE TRIES IT WILL FINALLY ENGAGE. ON MORE THAN ONE OCCASION THE STEERING DISENGAGED WHILE BACKING OUT OF THE DRIVEWAY AND HAD TO BE STOPPED AND RESTARTED AS ABOVE. MY LOCAL GARAGE FOUND ERROR CODE B1342 AND CONFIRMED BY A FORD DEALER. THE CODE MEAN THE STEERING COLUMN MUST BE REPLACED. THE DEALER SAID THE VEHICLE IN NOT COVERED BY THE RECAĺL 14S05. I SPOKE TO FORD CUSTOMER SERVICE AND A CASE # WAS OPENED. WHEN I CALLED TO INQUIRE KEVIN SAID A CASE SHOULD NOT HAVE BEEN OPENED AND AN INTERNAL INQUIRY WOULD BE STARTED. FORD OBVIOUSLY DOESN'T WANT COMPLAINTS RECORDED. THIS IS A FORD MISTAKE AND A SAFETY ISSUE AND SHOULD BE CORRECTED AT THEIR EXPENSE. FORD EXECUTIVES ARE UNACCOUNTABLE AND APPARENTLY ONLY WORRIED ABOUT THE BOTTOM LINE AND THEIR BONUSES. THEY TRIED TO MEET THEIR SAFETY OBLIGATION BY UPDATING SOFTWARE IN SOME VEHICLES THAT WARNS STEERING IS ABOUT TO FAIL. THAT IS UNETHICAL AND NO HELP WHEN GOING 70 MPH ON A THREE OR FOUR LANE HIGHWAY. THIS REMINDS ME OF THE PINTO FIASCO.

• 12/30/2016· ELECTRICAL SYSTEM

  HAVING MECHANICAL ISSUES WITH MY DOORS NOT CLOSING. THIS HAS HAPPENED SEVERAL TIMES AND EACH TIME IT TAKES A LOT OF PLAYING AROUND WITH LOCKING AND UNLOCKING BEFORE I CAN GET THE DOOR SHUT. *TR

• 12/30/2013· POWER TRAIN

  DRIVING ON 5 LANRE PAVED ROAD AT 50 MPH WHEN ENGINE LOST POWER DID NOT STALL. NO THROTTLE RESPONSE. WAS ABLE TO SHIFT INTO NEUTRAL AND COAST INTO PARKING LOT SHUT OFF ENGINE AND RESTARTED PROBLEM WENT AWAY. TOOK TO DEALER 3 DAYS LATER WHERE THROTTLE BODY WAS REPLACED UNDER WARRANTY. *TR

• 12/29/2024· STEERING

  We were sitting in a parking lot and the car was started, the steering wheel was very difficult to turn. Yes, the vehicle is available for inspection. No one’s safety was at risk. This is the first time this has happened, we have had the car since July 2024, we have not taken it to a mechanic yet. The vehicle has not been inspected yet. There was no warning light or other symptoms prior to this event.

• 12/29/2023· STEERING,ELECTRICAL SYSTEM

  The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the power steering function became inoperable. The contact stated that while making a turn, the power steering was inoperable, and the vehicle was very difficult to steer. In addition, the contact became aware of a failure with the electrical system. The contact stated the radio and other features did not function as intended. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that after driving the vehicle, the failure reoccurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

• 12/29/2017· UNKNOWN OR OTHER

  I NOTICED SOME EXTREME FOGGING AND A STRANGE SMELL IN MY CAR. THE CAR HAD JUST TURNED OVER 75,000, AND WAS OUT OF WARRANTY. I TOOK IT TO MY MECHANIC WHO SAID THE HEATER COIL HAD GONE OUT. SO, HE DICONNECTED THE HEATER COIL. AFTER THAT, THE ENGINE FANS WERE RUNNING LOUDLY. ABOUT 2-3 MONTHS LATER, THE FAN ASSEMBY BROKE-A PIECE OF THE ASSEMBY CAME OFF. ALL THIS OCCURED WHILE DRIVING.

• 12/29/2014· VISIBILITY

  CAR WAS PARKED AND CLOSED REAR LIFT GATE AND REAR WINDOW EXPLODED ON ME. *TR

• 12/29/2013· VEHICLE SPEED CONTROL

  WHILE DRIVING ON INTERSTATE THE VEHICLE SUDDENLY LOST POWER AND STALLED TO A VERY SLOW SPEED. I WAS ABLE TO SAFELY EXIT THE HIGHWAY AND PULLED INTO A PARKING LOT WITH ENGINE BARELY RUNNING. AFTER TURNING ENGINE OFF AND PREPARING TO CALL AAA, TRIED STARTING ENGINE AND IT RAN FINE. THE CHECK ENGINE LIGHT CAME ON AND I TOOK THE CAR FOR A CODE CHECK. CODE WAS P2111 THROTTLE ACTUATOR STUCK OPEN. I AM JUST GOING OUT OF WARRANTY (30 DAYS AGO IS 3RD ANNIVERSARY OF PURCHASE) AND FEEL THIS IS A MANUFACTURING DEFECT THAT SHOULD BE COVERED BEYOND THE WARRANTY. HAD THIS HAPPENED WITH TRAFFIC CLOSE BEHIND AT 70 MPH, THERE COULD HAVE BEEN A SERIOUS ACCIDENT AS THE SLOWING WAS DRAMATIC WITHOUT TOUCHING THE BRAKES. THIS CONDITION IS A SERIOUS SAFETY HAZARD. *TR

• 12/28/2023· STEERING

  The contact owns a 2011 Ford Escape. The contacted stated while driving at approximately 30 MPH and steering the vehicle to the right around a traffic circle, the power steering functionality failed. The contact was able to pullover and stop the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the steering failure was intermittent but was a reoccurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 206,000.

• 12/28/2022· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while exiting a parking lot, the vehicle lost power steering functionality without any waring. The contact turned off and restarted the vehicle and the vehicle operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the power steering control module needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was 115,000.

• 12/28/2021· SUSPENSION

  The engine cradle mount that holds the lower control arm failed because of severe rot but only one mount is rotted, very localized. Have picture of failed piece. The broken mount cause the passenger side front tire to move independently from the drive side wheel and makes it have hard to steer straight. Called dealer and it’s a very well known problem, you guys did a recall with early models and all ford did was put a brace in and didn’t address the extreme rot in the engine cable. Has not been inspected by anyone but picture shows the issue, problem exist on passenger side only

• 12/28/2016· STEERING,ELECTRICAL SYSTEM

  CAR WOULD NOT START. ONCE STARTED, POWER STEERING COMPLETELY OUT. HAD TO DRIVE HOME WITH NO POWER STEERING.ONCE POWER STEERING CAME ON A DAY LATER, AIR IS NOT WORKING.

• 12/28/2015· STEERING

  WHILE DRIVING THE CAR THERE WAS A LOSS OF POWER STEERING. DROVE HOME ON LOCAL CITY STREETS WITH DIFFICULTY. THE NEXT DAY THE POWER STEERING WAS AVAILABLE AFTER STARTING THE CAR. CHECKED ON INTERNET AND FOUND THAT FORD HAS HAD A PROBLEM FOR YEARS WITH THE MODEL VEHICLE. WENT TO THE FORD DEALER AND WAS TOLD THAT THE VEHICLE WAS OUT OF WARRENTY. CALLED FORD SERVICE REP AND WAS TOLD TO HAVE THE VEHICLE CHECKED AND THAT BECAUSE OF THE LOW MILEAGE, THEY MAY REPAIR IT.

• 12/28/2013· POWER TRAIN

  I HAVE ALREADY FILED ONE COMPLAINT REGARDING THE THROTTLE BODY ON MY 2011 FORD ESCAPE. I HAD TO PAY OUT OF POCKET TO HAVE IT FIXED IN JULY AND 3 WEEKS AFTER I PAID TO HAVE IT FIXED IT STARTED MESSING UP AGAIN. THE THROTTLE BODY HASN'T GONE OUT AGAIN BUT IT BOGS DOWN LIKE IT IS GOING TO SHUT OFF AT ANY GIVEN SECOND. AND ALSO WITH THE PART MALFUNCTIONING IT WREAKS HAVOC ON MY GAS MILEAGE. BEFORE THE PART MESSED UP AND WAS REPLACED I WAS AVERAGE ABOUT 370 MILES ON A TANK OF GAS AND NOW I AM ONLY GETTING ABOUT 266. THE PART IN UNDER WARRANTY BUT THEY WON'T REPLACE IT UNTIL IT GOES COMPLETELY OUT. IT ONLY HAS A 12 MONTH OR 12000 MILE WARRANTY ON IT AND I AM AFRAID THAT IT IS GOING TO GO OUT AFTER THE WARRANTY HAS EXPIRED AND I WILL BE LEFT FOOTING THE BILL AGAIN. ALSO WHEN IT BOGS DOWN THE SCENT OF RAW GAS IS OVERWHELMING AS IT FILLS THE CAB OF THE VEHICLE. I AM A MOTHER OF 2 AND THIS IS MY MEANS OF TRANSPORTATION AND IT IS DANGEROUS TO HAVE MY CHILDREN IN THE VEHICLE. I AM AFRAID THAT IT WILL GO OUT AND I WILL BE HIT AND THE GAS FUMES ISN'T GOOD FOR THEM TO BE INHALING. I DON'T UNDERSTAND WHY FORD MOTOR COMPANY WON'T REPLACE THEM SINCE THEY ARE VERY AWARE THAT THIS IS AN ISSUE. *TR

• 12/27/2021· STEERING

  The contact owns a 2011 Ford Escape. The contact stated that after starting the vehicle, the vehicle lost power steering functionality. The contact had to use excessive force to steer the vehicle. The local dealer was contacted, and the contact was informed to take the vehicle in to be repaired however, the repair would be an out-of-pocket expense. The contact stated that upon doing her own research she noticed that there was a recall on a similar vehicle under NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was made aware of the failure and referred her to NHTSA for assistance. The approximate failure mileage was 216,600.

• 12/27/2019· STEERING

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 20 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO REGAIN POWER STEERING ABILITY AND DRIVE HOME. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), WHICH HE ASSOCIATED WITH THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT ALSO TOOK THE VEHICLE TO MONADNOCK FORD (119 MONADNOCK HWY, SWANZEY, NH 03446) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,009. *DT*JB

• 12/27/2014· AIR BAGS,SEATSCrash

  I JUST GOT OFF THE FREEWAY ON RAMP AND SLOWED FOR TRAFFIC. TRAFFIC JUST STARTED TO GO SO, I JUST TOOK MY FOOT OF THE BRAKE AND SLOWLY PROCEEDED TO MOVE, WHEN OUT OF NOWHERE I WAS THROWN FORWARD AND OUT OF MY SEAT. THE VIOLENT IMPACT PUSHED MY VEHICLE INTO A TRUCK IN FRONT OF ME, THAT IMPACT CAUSED ME TO FLY BACKWARDS AND MY DRIVER'S SEAT BROKE. MY CONCERN IS THAT THE AIRBAGS DIDN'T GO OFF AND MY SEAT BROKE CAUSING INJURY. THE SEAT SHOULD HAVE NEVER BROKE. *TR

• 12/26/2013· POWER TRAIN

  CAR STALLED. WRENCH AND ENGINE LIGHT CAME ON. WE WERE GOING DOWN A ROAD THAT HAD NO PLACE TO PULL OVER. WE WERE STUCK IN THE MIDDLE OF THE ROAD. TURNED OFF CAR AND RESTARTED BUT WAS VERY SLOW TO START. WE TURNED AROUND AND WENT BACK HOME AND IT DID IT SEVERAL MORE TIMES. CALLED LOCAL FORD DEALERSHIP AND IS GOING TO COST OVER $400 TO FIX. THIS IS A VERY DANGEROUS PROBLEM AND THE PART SHOULD BE RECALLED. *TR

• 12/24/2014· EXTERIOR LIGHTING

  THE LIGHTS, INTERIOR AND EXTERIOR, WENT OUT WHILE WE WERE DRIVING. IT HAS HAPPENED FOUR MORE TIMES SINCE THEN. IT IS HAPPENING MORE FREQUENTLY IN RECENT MONTHS. WE TOOK IT TO THE DEALER AND THEY COULDN'T FIND A PROBLEM. *TR

• 12/24/2013· STEERING

  WHILE BACKING FROM A DRIVE THE TRACTION CONTROL LIGHT CAME ON AND I LOST POWER/ELECTRONIC STEERING. I HAVE DRIVEN OLDER VEHICLES WITHOUT POWER STEERING BUT THIS WAS TWICE AS HARD TO TURN. I HAD TO DRIVE HOME AND HAD TO MAKE SURE TRAFFIC WAS CLEAR AT INTERSECTIONS TO AVOID OTHER TRAFFIC WHEN TURNING SINCE I COULD NOT AVOID GOING INTO OPPOSING LANES. RESET ITSELF LATER BUT WENT BACK OUT A WEEK LATER WHILE DRIVING APPROXIMATELY 35 MUCH AND HIT A SMALL AMOUNT OF SLUSH. LIMPED IT TO THE DEALERSHIP. HAD MY WIFE BEEN DRIVING SHE PROBABLY WOULD NOT HAVE BEEN ABLE TO CONTROL IT. REVIEWS ONLINE SHOW THIS IS NOT AN ISOLATED PROBLEM AND HAS BEEN HAPPENING SINCE AT LEAST 2008 THAT I CAN SEE. ALTHOUGH IT DID NOT RESULT IN A CRASH THE POSSIBILITY DOES INCREASE IF THIS HAPPENED AT HIGHER SPEEDS. *TR

• 12/23/2019· UNKNOWN OR OTHER

  ON DECEMBER 22, 2019 AT APPROXIMATELY 6 PM, OUR SON WAS LOADING GROCERIES HE HAD JUST PURCHASED INTO THE BACK OF THE ESCAPE, WHEN HE CLOSED THE REAR LIFT GATE WINDOW, IT SIMPLY SHATTERED INTO SMALL PIECES. MY SON SUFFERED A SMALL ABRASION ON ONE KNUCKLE BUT IT COULD HAVE BEEN MUCH WORSE. THERE HAD BEEN NO CRACKS OR OTHER SIGNS OF DEFECT IN THE WINDOW. THERE IS A FORD TECHNICAL SERVICES BULLETIN (TSB-11-2-9) ON THIS ISSUE BUT WHEN WE CALLED A LOCAL FORD DEALERSHIP AND MENTIONED THE TSB, THEY SAID THAT FORD WOULD NOT PAY T O FIX IT AND THAT THE TSB WAS MERELY INSTRUCTIONS TO THE SERVICE TECHNICIANS ON HOW TO FIX IT. THIS IS BULL. WE ARE AWARE THAT NHTSA HAS RECEIVED MORE THAN 40 COMPLAINS ON THIS ISSUE. OUR SON WAS INJURED, THIS IS A KNOWN SAFETY DEFECT AND FORD SHOULD BE HELD RESPONSIBLE. THE VEHICLE WAS STATIONARY WITH THE ENGINE TURNED OFF WHEN THIS HAPPENED.

• 12/23/2016· AIR BAGS,STRUCTURE,ENGINECrash

  DRIVING A 2011 FORD ESCAPE, AND WHILE WAITING AT A STOP LIGHT HEADING SOUTH AT A MAJOR INTERSECTION, UPON THE LIGHT TURNING GREEN, I PROCEEDED TO ENTER THE INTERSECTION AT APPROX. 10 MPH. NEXT THING I KNOW, I AM T-BONING A CAR THAT RAN THE RED LIGHT ENTERING THE INTERSECTION FROM THE EAST AT 40 MILES AND HOUR. I WAS UNABLE TO SEE HER APPROACH BECAUSE OF A LARGE TRUCK ON MY LEFT THAT WAS TURNING LEFT TO GO EAST. THE IMPACT SPUN THE CAR THAT RAN THE RED LIGHT AROUND 180 DEGRESS THEN HIT A THIRD CAR AND STOPPED. THERE WERE NO INJURIES AMONGST ANY OF THE PARTIES INVOLVED IN THE ACCIDENT. MY CONCERN IS THAT MY AIRBAGS DID NOT DEPLOY. THE TOTAL FRONT OF MY CAR WAS SMASHED IN AND THE BUMPER JUST ABOUT TORN OFF. DAMAGE INCURRED BY MY CAR MADE IT A TOTAL LOSS. DRIVERWHO RAN THE RED LIGHT WAS TICKETED BY THE POLICE. LOOKING AT THE DAMAGE TO THE FRONT END OF MY CAR, THE AIRBAGS SHOULD HAVE GONE OFF.

• 12/23/2013· SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

  MY DAUGHTER WAS DRIVING, AND HAD PULLED FROM A STOP SIGN. THE VEHICLE SEEMED TO STALL, AND SHE HAD NO CONTROL- NO BRAKES, NO THROTTLE, THE EMERGENCY BRAKE DIDN'T STOP HER, AND SHE FINALLY PUSHED IT INTO PARK AND THAT DID NOTHING. IT ROLLED TO A STOP, ALTHOUGH THE ENGINE SEEMED TO BE RUNNING. SHE TURNED OFF THE ENGINE, AND AFTER A FEW MINUTES, RESTARTED IT. IT RESTARTED, AND SHE PROCEEDED TO DRIVE TO HER DESTINATIONS WHICH WAS CLOSEBY. VERY SCARY, BUT FORTUNATELY, NO OTHER REAL TRAFFIC, BUT THIS COULD HAVE BEEN TRAGIC. *TR

• 12/23/2013· VEHICLE SPEED CONTROL,ENGINE

  WHILE TRYING TO ACCELERATE TO ENTER MERGING HIGHWAY, MY 2011 FORD ESCAPE TOOK MANY SECONDS TO STALL AND THEN FINALLY ENGAGE. MY SON ASKED WHY DOES THIS ALWAYS HAPPEN, AND ITS NOT SAFE TO DRIVE NOT KNOWING WHEN ENTERING THE TRAFFIC, THAT YOU WILL NOT KNOW IF THE CAR IS GOING TO MAKE IT IN THE TRAFFIC. I DROVE FAR AND QUITE A BIT YESTERDAY AND IT HAPPENED 3 TIMES. I AM TAKING THE CAR IN NEXT WEEK, EVEN THOUGH THE DEALER THINKS NOTHING IS WRONG. *TR

• 12/22/2023· STEERING

  Power steering will go out. Sometimes if I turn the car off and back on it will come back. Very stiff steering when it goes out. Drives really rough when it’s out.

• 12/22/2023· STEERING

  The contact owns a 2011 Ford Escape. The contact stated that while her granddaughter was driving at approximately 10 MPH and making a turn, the steering wheel started spinning abnormally. The contact was unaware if there were any warning lights illuminated. The vehicle was towed to an independent mechanic and the contact was informed that the steering sensor and steering column needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.

• 12/22/2022· STEERING

  The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The contact stated that after restarting the vehicle, the power steering operated as needed. The vehicle was taken to the local dealer who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

• 12/22/2021· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while driving at 45 MPH, the stability control warning light illuminated on the vehicle and the power steering assist went out which caused no automatically steering. The contact manually veered the vehicle over to the side of road waited a few minutes before restarting the vehicle where the power steering assist was working again, however the failure intermittent. The contact who works on vehicles connected the a diagnostic machine and received a message for steering angle sensor was the caused of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

• 12/22/2015· ENGINE

  VEHICLE STALLS, LUNGES, AND SURGES WITH LOSS OF POWER WHILE DRIVING. THIS ISSUE IS WELL DOCUMENTED ON 2011 FORD ESCAPES WITH COUNTLESS SIMILAR EXPERIENCES POSTED ONLINE. PROBLEM HAPPENS UNPREDICTABILITY SO WHEN TAKEN TO THE DEALERSHIP THEY WERE AWARE OF THE ISSUE BUT WOULD NOT REPLACE THE CULPRIT PART, THE THROTTLE BODY, WITHOUT A CHECK ENGINE LIGHT LIT OR THE VEHICLE REPRODUCING THE PROBLEM IN THE LIMITED TIME THEY HAD THE VEHICLE.

• 12/21/2023· STEERING

  My 2011 Ford Escape loses power steering while driving. There was recall out for this issues; however, my car did not receive a recall. The symptoms on the recall are the excact symptoms I am experiencing. It appears to be a fault with the Electric Power Steering sytem. Please take into consideration this is a mjor safety concern and I believe this car should have been under the recall procedure. I can be reached at [XXX] . Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/21/2021· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while his daughter was driving 30 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The driver was able to park on the side of the road for a short time and was able to drive to the contact’s residence. The contact had also experienced the failure on 12/21/2021. The contact drove to the dealer in another vehicle and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

• 12/20/2024· FUEL SYSTEM, GASOLINE

  The contact owns a 2011 Ford Escape. The contact stated that upon approaching the vehicle, the contact observed gasoline leaking underneath the fuel tank. The contact became aware of a crack in the gasoline tank seal. The contact stated that there was a constant odor of gasoline on the interior of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 240,000.

• 12/20/2021· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while attempting to turn left, the steering wheel was very difficult to turn. In addition, when attempting to turn right as well, the steering wheel was very difficult to turn without warning. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 139,000.

• 12/20/2013· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  AFTER INTERMITTENT 3 TIMES IN 2 WEEKS, HAD THROTTLE BODY CLEANED 12/14/2013 PER FORD TSB. ON THIS DATE, 12/16/13 IT FAILED AGAIN AND HAD THE THROTTLE BODY REPLACED AT MY EXPENSE. FORD WOULD NOT COVER IT AFTER 36,000 OR 3 YEARS AS OUT OF WARRANTY. IT WAS AN EXTREMELY HAZARDOUS CONDITION NOT TO REPLACE. THIS PART SHOULD BE RECALLED IMMEDIATELY FOR REPLACEMENT. *TR

• 12/19/2018· STEERING

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND WAS EXTREMELY DIFFICULT TO TURN. WHEN THE CONTACT TURNED THE IGNITION OFF AND ON, THE STEERING WHEEL WORKED PROPERLY. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. *TT CONSUMER STATED CAR SEIZED 4 MORE TIMES WHILE DRIVING STRAIGHT ON THE SAME DAY. THE DIANOSIS AND REPAIR WAS DONE FOLLOWING BUSINESS DAY. STEERING SHAFT TORQUE SENSOR WAS REPLACED.*JB

• 12/18/2024· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while driving at approximately 35 MPH and making a right turn, the steering wheel was difficult to turn. The contact stated that the failure was self-corrected, and proper functionality returned. The contact stated there was no warning light illuminated. The contact stated that the failure had reoccurred. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the electric power steering gears needed to be replaced. The vehicle was not repaired. The independent mechanic made the contact aware of NHTSA Campaign Number: 14V284000 (Steering); and referred the contact to a dealer for assistance. The VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

• 12/18/2024· AIR BAGS,SEAT BELTS

  Airbag light on/ flashing. Shop says "passenger side seat belt retractor assembly" needs replaced. I switched it with a known working part, didn't fix the issue. Upon further research I found that it is a known issue. Source: [XXX] April 1, 2011 MANUFACTURER COMMUNICATION NUMBER: SIS-21841 Components: AIR BAGS, ELECTRICAL SYSTEM NHTSA ID Number: 10038965 Manufacturer Communication Number: SIS-21841 Summary: COMM-TRANS LUND: SOME 2009-2011 MODELS MAY HAVE THE AIR BAG INICATOR FLASHING WITH A STORED TROUBLE CODE. THIS IS A SOFTWARE PROBLEM. *RM I have contacted both local dealerships, as well as Ford corporate. The remedy they all 3 offered: Take it in for diagnostics (I'm already fully aware of the issue) which will cost me around $300, then they will tell me if there's even a possibly solution. They were completely unwilling to tell me if they could fix the software issue without first paying for their diagnostic service, even though it's a known and recorded issue, with the NHTSA ID Number: 10038965 as well as the Manufacturer Communication Number: SIS-21841. Upon researching complaints, I have found that I am by far not the only person who has this exact issue. Note: "date of incident" is when I purchased the vehicle, mileage is the mileage at the time of purchase, it has had the light on since before that date and mileage. I tried to resolve this issue then, and recently have been trying again, in hopes that there has been a fix found finally, to no avail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 12/18/2022· STEERING

  I have lost power steering x 2 on the freeway, 70 mph. I had it in for repair at a Ford dealership, they said it was the alternator and repaired with new alternator. Started to loose power steering again, same situation. Now I read that there are hundreds of other people with similar problems, Ford has done a limited recall but has left the rest of us with no recourse. How can all of us get this information in mass before someone does get killed. There have been accidents and some injuries to those recalled, but nothing for the rest of us. Are we just to keep driving these unsafe cars? This is reportedly the EPS system. Ford says there should be a warning light, but mine has had no such warning lamps.

• 12/18/2017· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ATCHLEY FORD OR WOODHOUSE FORD AT (402) 574-2600 (3633 N 72ND ST, OMAHA, NE 68134) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS INFORMED THAT SHE WOULD RECEIVE ANOTHER NOTICE ONCE PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/18/2013· VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  WHEN ON FREEWAY LOSES ALL THROTTLE HAVE TO COAST TO SIDE OF ROAD AND RESTART. HAD TO REPLACE THE THROTTLE BODY AT DEALERSHIP WITH A TOTAL COST OF 533.13. WAS NOT COVERED UNDER WARRANTY? *TR

• 12/18/2013· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  I WAS DRIVING APPROX. 10 MPH, THE GAS PEDDLE STOPPED WORKING, I WOULD PRESS IT BUT NOTHING HAPPENED. THE LITTLE WRENCH APPEARED ON THE DASH. I STOPPED AND THE MOTOR STARTED RUNNING LOUDLY AND ROUGHLY SHAKING THE VEHICLE. I PUT IT IN PARK, TURNED OFF THE KEY, WAITING A MOMENT AND RESTARTED IT. THE RESTART TOOK LONGER THEN NORMAL BUT IT WAS FINE AFTER THAT. THIS HAS HAPPENED 5 TIMES NOW, EACH TIME I WAS GOING APPROX. 10-15 MPH. IT'S DANGEROUS BECAUSE THE CAR CANNOT DRIVEN OUT OF THE WAY OF OTHER VEHICLES. THE 3RD TIME THIS HAPPENED I WAS SLOWING TURNING LEFT THROUGH AN INTERSECTION, THERE WAS ONCOMING TRAFFIC, HAD THE CAR NOT CUT OFF, I WOULD HAVE BEEN SAFE TO CLEAR THE INTERSECTION HOWEVER IT CUT OFF MAKING THE ONCOMING DRIVER SWERVE INTO THE OTHER LANE TO AVOID HITTING ME. IT'S VERY SCARY AND DANGEROUS. *TR

• 12/18/2012· ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN ADVISED THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE DID NOT HAVE A DIAGNOSTIC TEST PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,500 AND THE CURRENT MILEAGE WAS 47,000. UPDATED 01/09/13*LJ

• 12/17/2013· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDOW SUDDENLY BECAME SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

• 12/17/2012· POWER TRAIN

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER BUT THE CONTACT WAS ABLE TO BE RESTART AND DRIVE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,690. UPDATED 01/05/13*LJ UPDATED 02/11/2013*JS

• 12/17/2012· ENGINE

  I WAS DRIVING AT 55MPH GOING EAST ON 301. I STOPPED AT A STOP SIGN TO TURN LEFT ONTO 305, CROSSING OVER 301 WEST. AFTER STOPPING, I ACCELERATED TO CROSS OVER 301 WEST TO TURN ONTO 305 AND THE ENGINE DIED. LUCKILY I HAD ENOUGH MOMENTUM TO DRIFT ACROSS THE ROAD AND MADE IT SAFELY ONTO THE SHOULDER OF 301. IF I DIDN'T I WOULD HAVE BEEN T-BONED BY CARS TRAVELING <55+MPH. *TR

• 12/17/2012· ENGINE

  WHILE DRIVING ON THE INTERSTATE AT APPROX 55 TO 60 MILES PER HOUR I SUDDENLY, WITHOUT ANY KIND OF WARNING, LIGHT ETC, BEGAN TO QUICKLY SLOW DOWN. THE ENGINE WAS STILL RUNNING BUT I DID NOT HAVE ANY FORWARD POWER. I PULLED OVER, TURNED IT OFF AND BACK ON, THE ENGINE LIGHT AND WRENCH LIGHT CAME ON, THE WRENCH LIGHT WENT OUT BUT THE ENGINE LIGHT STAYED ON. I STARTED IT BACK UP, DROVE DOWN THE BERM AT ABOUT 15-20 AND IT DID IT AGAIN; I STOPPED TURNED IT OFF AND BACK ON AND MANAGED TO GET OFF THE INTERESTATE. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE THROTTLE BODY; THIS WAS THE THROTTLE BODY THAT CAME ON THE VEHICLE. ABOUT $382.00 LATER MY CAR SEEMS TO BE DOING OKAY. MY POINT.....THIS IS DANGEROUS, EXTREMELY DANGEROUS - LUCKILY I DIDN'T HAVE A TRACTOR TRAILER BEARING DOWN ON ME....HOWEVER, THERE WERE SEVERAL HORNS AND ABRUPT STOPS. FORD NEEDS TO RECALL THESE IMMEDIATELY BEFORE SOMEONE IS KILLED. *TR

• 12/16/2023· STEERING,SUSPENSION,ELECTRICAL SYSTEM

  The power steering went out on us several times, but this last time, I was almost in a accident. Also, it has a rubbing/ grinding sound in the front with a shimmy and no matter what,it won't quit.

• 12/15/2022· STEERING

  The contact owns a 2011 Ford Escape. The contact stated while driving 10 MPH from a stop light, the vehicle lost power steering functionality. The contact stated no warning light was illuminated. The contact pulled off the road and stopped the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering assist needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 155,000.

• 12/15/2016· ELECTRICAL SYSTEM

  RE/ 2011 FORD ESCAPE WITH 46246 MILES VEHICLE DID NOT START WHEN THE IGNITION KEY WAS TURNED ON(ENGINE DID NOT TURN OVER). THE VEHICLE EVENTUALLY STARTED AFTER MULTIPLE TRIES (KEY TURNED OFF THEN ON AGAIN). THE VEHICLE WAS TAKEN INTO AUTONATION FORD IN TORRANCE, CA. WHERE THEY REPLACED THE "IGNITION LOCK HOUSING" DUE TO A BROKEN IGNITION LOCK HOUSING PIN. COST $733.00. REPAIRS COMPLETED 12/07/2016

• 12/15/2016· STEERING,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WITHOUT WARNING, THE EPS FAILED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT. THE CONTACT HAD TO CAUTIOUSLY PARK THE VEHICLE DUE TO THE FAILURE. THE DEALER WAS NOTIFIED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE DIAGNOSED AND REPAIRED. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE INTERIM NOTICE INDICATED THAT PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.