2011 Dodge Journey

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2017· STEERING

  POWER STEERING HOSE RUPTURED WHILE VEHICLE WAS PARKED AND RUNNING IN VERY COLD TEMP

• 12/31/2017· VISIBILITY/WIPER

  VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.

• 12/31/2017· ENGINE

  NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000.

• 12/31/2014· ELECTRICAL SYSTEM

  2011 DODGE JOURNEY WHEN THE WEATHER IS COOL THE FOBS WILL NO UNLOCK THE DOORS. CW THE CONSUMER ALSO STATED HE HAD DIFFICULTY STARTING THE VEHICLE. *JB

• 12/23/2018· ENGINE

  MY 2011 DODGE JOURNEY ON THE DRIVER SIDE HEAT BLOWS HOT ON THE PASSAGE SIDE IT BLOWS CODE. THIS HAPPEN WHEN DRIVING OR WHEN IT'S STARTED TO WARM UP THE PASSAGE SIDE IT BLOWS COLD EVEN WHEN THE CAR HAS BEEN DRIVEN FROM 15 MINUTES.

• 12/23/2016· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HIP WAS INJURED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

• 12/22/2012· SERVICE BRAKES

  I HAVE HAD PROBLEMS WITH MY BRAKES, THEY WERE REPLACED 3 TIMES NOW AND I ONLY HAVE 17,200 MILES ON THE CAR. I HAVE ALL SERVES RECORDS PLEASE HELP ME THANK YOU *TR

• 12/20/2022· UNKNOWN OR OTHER,VISIBILITY/WIPER

  Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.

• 12/20/2017· FUEL SYSTEM, GASOLINE,FUEL/PROPULSION SYSTEMFire

  FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.

• 12/16/2011· STEERING,SERVICE BRAKES, HYDRAULICCrash

  THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR

• 12/14/2019· EXTERIOR LIGHTING

  REVERSE LIGHTS ARE INOP BECAUSE OF A BAD BACKUP SWITCH WHICH IS LOCATED ON OR IN THE TRANSMISSION.

• 12/13/2020· POWER TRAIN,ENGINE

  MY CAR HAS ONLY 91000 MILES AND THERE IS A CLICK FROM THE TRANSMISSION AND A WEIRD SLOWING NOISE HAVE NO CLUE WHY DONE ALL THE MAINTENANCE ONE IT

• 12/11/2020· ELECTRICAL SYSTEM

  THERE ARE MANY MANY AS IN HUGE MULTIPLE COMPLAINTS OF THIS JOURNEY VEHICLE NOT STARTING BECAUSE KEEPING A CHARGE. WE HAVE HAD TO BUY AND HAVE DEALER INSTALL THREE BATTERIES IN THE LAST FOUR YEARS. FOUND ONE PROBLEM, LEAVING A CD IN THE PLAYER CAUSES THE BATTERY TO DRAIN. CANNOT FIND ANY OTHER. PLEASE HELP.

• 12/11/2019· ELECTRICAL SYSTEM

  VEHICLE HAS REPEATEDLY HAD PROBLEMS STARTING AFTER DRIVING FOR ANY LENGTH OF TIME. IT WILL START COLD, NO PROBLEM. BATTERY AND STARTER ALL CHECKED AND TESTED AS GOOD. IT IS BELIEVED TO BE DUE TO A BAD GROUND CONNECTION, BUT NOT 100% SURE. MY WIFE AND CHILDREN HAVE BEEN STRANDED SEVERAL TIMES DUE TO THIS ISSUE. MANY TIMES, THE VEHICLE WILL HAVE TO BE TURNED OFF FOR AT LEAST 30 MINUTES (SOMETIMES UP TO 2 HOURS) BEFORE IT WILL START.

• 12/10/2016· SERVICE BRAKESCrash

  MY HUSBAND AND MYSELF PURCHASED OUR 2011 DODGE JOURNEY RT 2 YRS AGO AND WAS SOLD ON HOW GREAT THIS TRUCK WAS. SINCE THEN WE HAVE CHANGED THE ROTORS AND BRAKES 6 TIMES. WE HAD OUR TIRES CHANGED DUE TO SHAKING WHILE BRAKING BUT THE PROBLEM STILL EXISTED. SO THE TIRES WERE NOT THE PROBLEM. RECENTLY 2 DAYS AGO MY HUSBAND WAS DRIIVING WITH MY CHILDREN IN THE TRUCK AND COULD NOT STOP THE TRUCK DUE TO THE BRAKES. HE PUSHED THE BRAKES LITERALLY ALL THE WAY TO THE FLOOR AND HARDLY STOPPED. MY TRUCK IS NOW IN A TOW YARD AND LUCKILY MY HUSBAND AND KIDS ARE SAFE. THERE IS DEFINITE PROBLEM WITH THESE TRUCKS AND SOMETHING NEED TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT. WE R NOW WITHOUT A VEHICLE DUE TO THIS PROBLEM WHICH I HAVE CALLED DODGE AND COMPLAINED ABOUT AND WAS TOLD IT'S A BASIC PROBLEM WITH THE BRAKES AND THERE IS NO OFFICIAL RECALL ON THEM. SOMEONE SHOULD BE RESPONSIBLE FOR THIS PROBLEM!

• 12/06/2020· SERVICE BRAKES

  BREAK CALIPERS LOCK UP WHEN DRIVING. THEY HAVE BEEN REPLACED AND CONTINUE TO DO THIS

• 12/06/2018· SERVICE BRAKES

  MY CAR HAS 132K MILES AND I'M REPLACING THE BRAKES ON THE FRONT FOR 8TH TIME AND THE BACK FOR THE 3RD TIME. CAN'T SEEM TO GET MORE THAN 15-20K MILES OUT OF A SET OF PADS AND ROTORS. LAST TWO TIMES I NEEDED SERVICE THE BRAKE CALIPERS HAD SEIZED SHREDDING THE FAIRLY NEW ROTORS WHICH WERE SO HOT THAT I FEARED THE CAR WOULD CATCH ON FIRE.

• 12/05/2012· VEHICLE SPEED CONTROL

  I WAS DRIVING ON THE HIGHWAY AT 60MPH, I WENT TO PASS A CAR AND PRESSED THE ACCELERATOR PEDAL AND THE PLASTIC PEDAL BROKE OFF JUST AFTER THE PIVOT POINT. I HAD TO CROSS 3 LANES OF TRAFFIC THAT WERE TRAVELING AT HIGHWAY SPEEDS (65-75), ALL WHILE MY SPEED WAS RAPIDLY DECREASING, TO GET TO THE SHOULDER OF THE ROAD. *TR

• 12/04/2018· UNKNOWN OR OTHER

  I HAVE HAD AN ONGOING ISSUE, OVER THE PAST ALMOST THREE YEARS WITH NOT HAVING HEAT ON THE PASSENGER AND REAR OF MY VEHICLE. THE SYSTEM HAS BEEN FLUSHED MULTIPLE TIMES, THERMOSTAT REPLACED, ACTUATOR DOORS CHECKED AND REPLACED, AND MY HEATER CORE REPLACED TWICE ALREADY. THE INTERVENTIONS FIX THE PROBLEM FOR A SHORT PERIOD AND THEY IT IS BACK TO ONLY COOL AIR. THE COOLANT PRESSURE IS FINE AND THE CAR DOES NOT OVERHEAT. THERE IS NO CHANGE WHEN DRIVING OR IN PARK.

• 12/04/2012· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, HE BEGAN TO ENGAGE THE BRAKES AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND STATED THAT THE CALIPERS WERE TOO SMALL AND IT WOULD HEAT UP THE ROTORS. AS A RESULT, THE CALIPERS AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2000.

• 12/02/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.

• 12/01/2020· ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER

  THE VEHICLE SUDDENLY SHUTS OFF AT HIGHWAY SPEEDS AND HAS SIGNIFICANT TROUBLE RESTARTING. THE VEHICLE HAS BEEN INSPECTED OVER 10 TIMES BY AN ASC CERTIFIED MECHANIC FOR THIS ISSUE AND THERE HASN'T BEEN A CHECK ENGINE CODE PRESENT THAT WOULD CAUSE THIS ISSUE.

• 11/28/2011· ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

• 11/20/2015· SERVICE BRAKES

  WE HAVE HAD OUR BRAKES/CALIPERS/ROTORS/BRAKE LINES CHECKED AND/OR REPLACED "3 TIMES" OVER THE PAST 4 MONTHS. EACH TIME THE MECHANIC WAS NOT COMFORTABLE WITH ME DRIVING THE CAR IN THAT CONDITION - SO HE KEPT THE CAR EACH TIME UNTIL IT WAS FIXED. BACK IN JULY - THE BRAKES SOUNDED HORRIBLE - GRINDING AND SQUEALING - AND VERY VERY HOT. IN JULY, OUR MECHANIC SAID - BRAKE PADS WERE GONE - ROTORS SHOT, CALIPER SHOT, SO WE PAID OVER $400 TO HAVE ALL OF THAT REPAIRED. SO, NEW ROTORS, BRAKES AND CALIPERS ON THE REAR OF THIS CAR.....WE THOUGHT THE PROBLEM WAS FIXED (ALTHOUGH WE ARE STILL PUZZLED AT WHY THE BRAKES/ROTORS/CALIPERS WERE SO BAD). WELL, 2 MONTHS LATER (SEPTEMBER) THE PROBLEM WAS BACK AND WORSE THIS TIME. THE REAR DRIVER SIDE BRAKE WAS INSANELY HOT, YOU COULD HEAR IT TICKING WITH HEAT AND COULD FEEL THE HEAT FROM A FOOT OR TWO AWAY - THE SQUEALING SOUND WAS BACK AND EVEN WORSE. THAT WE HAVE HAD THE SAME PROBLEM (BRAKES/ROTORS/CALIPERS SHOT) 3 TIMES IN A FOUR MONTH PERIOD. AGAIN IN NOVEMBER, NEEDED NEW BRAKES, CALIPERS AND IT EVEN RUINED THE BRAKE LINE WITH THE HEAT!!! THE CALIPER "BROKE", THE BRAKE PADS WERE WORN DOWN AGAIN - IN ONLY 2 MONTHS!!! OUR MECHANIC RESEARCHED THE PROBLEM AND SAID CHRYSLER PUT THE WRONG BRAKE SYSTEM ON THE DODGE JOURNEYS (YEARS 2009-2013 I BELIEVE) AND CORRECTED IT IN 2014. THE CURRENT BRAKE SYSTEM IS NOT ADEQUATE FOR THE WEIGHT OF THE VEHICLE. HE SAID THERE IS A CLASS ACTION LAWSUIT RIGHT NOW - BUT NO RECALLS AS OF YET. HE SAID IT WOULD BE $400 FOR A NEW BREAK SYSTEM. OUR MECHANIC ALSO SAID AUTO ZONE WILL NOT LONGER KEEP REPLACING OUR BRAKE PADS FOR FREE (THEY DID THIS 3 TIMES AS WE THOUGHT IT WAS FAULTY BRAKE PADS/CALIPERS AT FIRST) AS THERE IS NOTHING WRONG WITH THEIR PRODUCT - THE PROBLEM IS WITH THE BRAKE SYSTEM IN THE DODGE JOURNEY. PLEASE HELP! HOW DO WE GET CHRYSLER TO REPLACE THIS BRAKE SYSTEM TO MAKE IT SAFE TO DRIVE?

• 11/20/2014· ENGINE

  I WAS DRIVING MY KIDS TO SCHOOL WHEN THE ENGINE JUST SHUT OFF. THE POWER STEERING DID NOT WORK AND THEN THE CAR JUST STARTED BACK UP ON ITS OWN. IT HAS HAPPENED 3 TIMES SINCE THEN. I BOUGHT A NEW BATTERY AND HAD A NEW ALTERNATOR INSTALLED BUT IT DID NOT FIX THE PROBLEM. *TR

• 11/20/2012· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS DRIVING 65 MPH AND WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS AN EXCESSIVE VIBRATION WITHIN THE STEERING WHEEL. THE FAILURE RECURRED WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN AN AUTHORIZED DEALER WHERE THE FRONT AND REAR BRAKES AND ROTORS WERE REPLACED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,127.

• 11/09/2015· ELECTRICAL SYSTEM

  2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE WIRING HARNESS AND CRUISE CONTROL SWITCH PROBLEMS. *SMD THE CONSUMER STATED THE WIRING HARNESS SHORTED OUT INTERNALLY AND CAUSED THE CRUISE CONTROL SWITCH TO SHORT OUT, AS WELL. *JB

• 11/09/2011· POWER TRAIN

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY AWD. THE CONTACT STATED THAT SHIFTING IN DIFFERENT GEARS, SHE NOTICED A LOUD CLUNKING NOISE AND THE VEHICLE WOULD JOLT IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE NEW MODEL DODGE JOURNEYS ALL DROVE THE SAME WAY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 01/24/12*LJ THE CONSUMER STATED SHE HAS BEEN TO THE DEALER THREE TIMES FOR THE SAME PROBLEM. UPDATED 02/27/12

• 11/07/2013· ENGINE AND ENGINE COOLING

  THIS CAR SHAKES VERY BAD WHEN COMING TO A STOP AND MY CYLINDER HEADS ARE MISS FIRING 2 OR 3 AT A TIME THEY MISS FIRED TO THE POINT DODGE DOESN'T KNOW WHICH ONE IT IS SO THEY WANT TO REPLACE THE MAIN HEAD. *TR

• 11/05/2017· ENGINE

  WHILE DRIVING THIS VEHICLE, SOMETIMES AT HIGHWAY SPEEDS, THE ENGINE WILL STALL. WHILE ALL INTERIOR ACCESSORIES STAY ENERGIZED, THE ENGINE DOES NOT ATTEMPT TO RESTART. THIS HAS HAPPENED DOZENS OF TIMES AND THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE THREE DIFFERENT TIMES. THIS ISSUE DID NOT START OCCURRING UNTIL THE TOUCHSCREEN STOPPED WORKING AND THE DASH DISPLAY STARTED SHOWING IN GERMAN ALONG WITH THE VEHICLE NOT STARTING. I HAD IT TOWED INTO THE DEALER WHERE THEY HAD IT FOR TWO WEEKS. THEY REPLACED THE TELEMATICS GATEWAY CONTROL MODULE, SEVERAL RELAYS, AND THE BATTERY. AFTER THIS REPAIR IS WHEN THE ABOVE ISSUE STARTED HAPPENING. THIS IS OUTRIGHT DANGEROUS AND HAS LEFT MY WIFE (HER VEHICLE) STRANDED NOW THREE SEPARATE TIMES. I UNDERSTAND THE DEALER IS TRYING TO RECREATED THE ISSUE WHEN I TAKE IT TO THEM, BUT THEY HAVE NOT BEEN ABLE TO GET THE VEHICLE TO DO IT WHEN THEY HAVE IT IN THEIR POSSESSION. I HONESTLY BELIEVE THAT THEY ARE ONLY DRIVING THE VEHICLE AROUND THE BLOCK AND CALLING IT GOOD. THIS STALLING HAS HAPPENED ON CITY STREETS AND AT HIGHWAY SPEEDS. I JUST WANT MY WIFE AND CHILD TO BE SAFE AND I DON'T FEEL THAT IS THE CASE HERE. I WILL BE LOOKING TO TRADE VEHICLE IN IF THIS ISSUE CANNOT BE FIGURED OUT. I AM ALSO ANGRY THAT I AM PAYING ON A PIECE OF JUNK THAT SPENDS MORE TIME IN THE SHOP THAN BEING DRIVEN.

• 11/03/2011· STRUCTURE

  THE REAR PASSENGER DOORS CAN NOT BE EASILY UNLOCKED BY THE REAR PASSENGERS. THE DRIVER OR THE FRONT PASSENGER HAS TO PUSH THE UNLOCK BUTTON TO UNLOCK THE REAR DOORS. THE DOOR KNOB ( THE LOCK PIN THAT GOES UP AND DOWN INTO THE DOOR) IS LOCATED BEHIND YOU IN THE REAR SEATS BECAUSE OF THE LONG DOORS AND IS VERY DIFFICULT TO GRASP AND PULL UP TO UNLOCK THE DOOR. IF THERE WAS EVER A CRASH AND THE DRIVER OR FRONT PASSENGER WAS UNABLE TO HIT THE UNLOCK BUTTON IT WOULD LEAVE THE BACK PASSENGERS TRAPPED. THIS IS A VERY POOR DESIGN AND A MAJOR SAFETY HAZARD. HAD I NOTICED THIS PRIOR TO LEASING THE CAR I WOULD HAVE CHOSEN ANOTHER CAR. THE DEALER STATES IT IS DESIGNED THAT WAY SO THAT SMALL CHILDREN CAN NOT OPEN THE DOORS, BUT ISN'T THAT WHAT THE CHILD LOCK FEATURE IS FOR. THIS CAR IS AN ACCIDENT WAITING TO HAPPEN. *TR

• 11/01/2018· ELECTRONIC STABILITY CONTROL (ESC)

  THE CAR WAS FINE THEN THE BATTERY LIGHT CAME ON FOR THE CAR AND THE CAR SHUT OFF ON ME BEFORE I MADE IT HOME HAD TO BE TOWED. PUT A NEW BATTERY WENT TO WORK ON THE WAY GONE THE CAR SHUT OFF ON ME AGAIN. NOW IT HAS TO BE TOWED TO THE SHOP.

• 10/29/2012· SERVICE BRAKES

  I WAS GETTING NOISE FROM THE BRAKES AND A SLIGHT VIBRATION AT HIGHWAY SPEEDS, 50 MPH OR HIGHER. PER DEALER DIAGNOSIS FRONT AND REAR ROTORS NEEDED TO BE TURNED, BUT THE BRAKE PADS ARE FINE, THEY TURNED THE ROTORS. ABOUT APRIL OR MAY I BEGAN TO FEEL THE SLIGHT VIBRATION AGAIN WHEN DRIVING AT SPEEDS ABOVE 50 MPH. I FORGOT TO TELL THE DEALERSHIP IN APRIL WHEN I HAD MY OIL CHANGED. I WAITED UNTIL THE NEXT OIL CHANGE BUT BY THIS TIME I HAD 13,000+ MILES ON IT. I WAS ADVISED MY FRONT ROTORS NEEDED REPLACING AND THAT I WAS OUT OF THE 12 MONTH/12,000 MILE WARRANTY AND I WOULD HAVE TO PAY A $50 DEDUCTIBLE TO HAVE PADS AND ROTORS REPLACED, ALTHOUGH AGAIN THE PADS WERE NOT WORN. I PAID RELUCTANTLY, BUT I NEEDED MY VEHICLE WORKING PROPERLY AS I WAS PLANNING TO TAKE A "JOURNEY" IN IT. NOW I HAVE ABOUT 17,000 MILES AND THE PULSATION AND NOISE IS BACK. THE DIAGNOSIS IS THE REAR ROTORS NOW NEED REPLACING BUT AGAIN THE PAD WEAR IS OK. THE DEALER AND CHRYSLER LLC ARE NOW TELLING ME AGAIN I AM OUT OF WARRANTY AND HAVE TO PAY A $50 DEDUCTIBLE TO REPLACE THE REAR ROTORS AND PADS BECAUSE IF YOU REPLACE ROTORS YOU SHOULD ALSO REPLACE PADS. I HAVE NOTICED MANY OTHER COMPLAINTS FOR DODGE JOURNEY OWNERS FROM 2009-PRESENT ABOUT BRAKES AND ROTORS. I STRONGLY BELIEVE THIS IS A SAFETY ISSUE AND THE ROTORS AT LEAST NEED TO BE RECALLED. I HAVE AN 11 YEAR OLD CHILD AND I AM NOW EXPECTING ANOTHER. DO NOT WANT TO DRIVE A VEHICLE WHERE I CONSTANTLY HAVE TO REPLACE ROTORS EVERY 5000 MILES ON THE FRONT AND 15,000 ON THE REAR. THIS IS NOT NORMAL FOR ANY VEHICLE NEW OR USED THAT I HAVE OWNED, INCLUDING OTHER SPORT UTILITY VEHICLES OF THIS SIZE. *TR

• 10/24/2018· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  I BELIEVE THAT MAYBE THE LOCATION OF THE BATTERY HAS CAUSED OVERHEATING PROBLEMS THAT HAVE CAUSED THE VEHICLE NOT TO START. THE WHOLE CAR WILL TURN ON (AC, LIGHTS, RADIO) EXCEPT FOR THE ENGINE AND IT HAS LEFT MYSELF AND MY CHILDREN STRANDED IN EXTREME WEATHER CONDITIONS. THE CAR INTERMITTENTLY TURNS ON AND THIS HAS BEEN OCCURRING FOR ONE YEAR NOW. IT CAN TAKE ANYWHERE FROM 20 MINUTES TO 3 HOURS BEFORE THE CAR TURNS BACK ON.

• 10/24/2014· POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

  I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR

• 10/23/2020· SUSPENSION,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

  MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?

• 10/23/2015· EXTERIOR LIGHTING,UNKNOWN OR OTHER

  SINCE THE DAY I BOUGHT THIS VEHICLE, 2013, I HAVE HAD NUMEROUS DEAD BATTERIES WHEN I WENT OUT TO START IT. AS WELL AS FLICKING DASH LIGHTS (BRIGHT THEN DIM AND BACK AGAIN, COMPLETELY RANDOM) WHILE DRIVING DURING THE DAY, EVENING, NIGHT, RAINING, AND SNOWING. THE FORD DEALERSHIP THAT WHICH I BOUGHT IT FROM, AND THE LOCAL CHRYSLER DEALERSHIP HAVE HAD MY VEHICLE MORE IN THE LAST TWO YEARS, THEN I HAVE. BOTH FORD & CHRYSLER DEALERSHIPS HAVE FOUND MULTIPLE ISSUES, BUT HAVE NOT FIXED ONE OF MY MAIN COMPLAINTS, THE DASH LIGHTS FLICKERING. BETWEEN THE TWO BUSINESSES THEY HAVE RE-BUILT THE TRANSMISSION, CHANGED THE THROTTLE BODY, WIRING HARNESS, RADIO, RADIATOR, MOTOR TRAIN CONTROL MODULE, INSTRUMENT PANEL, AND PUT A NEW BATTERY IN IT MANY TIMES, INCLUDING THE DAY I BOUGHT IT. A MECHANIC AT FORD HAD TOLD ME THAT THERE WAS ISSUES WITH THE JOURNEY BEFORE I BOUGHT IT. I REQUESTED A COPY OF ALL THE PAPERWORK THAT THE FORD DEALERSHIP HAD ON MY VEHICLE, AND TO MY SURPRISE THE PREVIOUS OWNER TRADED/SOLD (?) MY VEHICLE TO FORD THE DAY BEFORE I BOUGHT IT BECAUSE HE/SHE WAS GOING THROUGH THE SAME ISSUES WITH IT THE BATTERY BEING DEAD.

• 10/22/2020· SERVICE BRAKES, HYDRAULIC

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ABS, BRAKE AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMUNITY MOTORS CHRYSLER DODGE JEEP RAM (500 WESTIN OAKS DR, HAMMOND, LA 70403, (985) 345-0401) AND DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE PART WASS NO LONGER BEING MANUFACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 67,000.

• 10/21/2015· ENGINEFire

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE AND HOUSE CAUGHT FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED AND WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

• 10/18/2016· AIR BAGS

  THE AIRBAG LIGHT IS ON AND WILL NOT GO OFF. I'M NOT FOR SURE IF THE AIRBAG WILL DEPLOY IF I WAS IN A ACCIDENT. MY ECM WILL NOT READ AND IT WAS CHECKED BY TO DIFFERENT SCAN TOOLS. I AM VERY CONCERN ABOUT MY SAFETY. THE ELECTRONIC THROTTLE CONTROL LIGHT COMES ON AND MY VEHICLE WILL NOT START. I AM SCARED TO DRIVE MY VEHICLE BECAUSE I DON'T KNOW WHAT MIGHT HAPPEN.

• 10/17/2016· TIRES

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

• 10/16/2015· ENGINE

  THE COOLANT SYSTEM KEEP OVERHEATING HAD FIX 2 TIMES IN 4MONTHS AT A COST $900.00 REACH TIME

• 10/14/2019· ENGINE

  BOTH CATALYST CONVERTS WENT OUT AT THE SAME TIME AND FAILED MY GA EMISSIONS TEST. THERE IS A PERMANENT CODE. I ONLY HAD THIS SUV A YEAR AND HAVE ALREADY REBUILT THE TRANSMISSION, ALONG WITH CALIBER ISSUES. I WAS TOLD THAT MY VIN DIDN'T MATCH THE U67 CATALYST EMISSION RECALL THAT INCLUDED MY VEHICLE DESCRIPTION, TRIM, MAKE AND MODEL. THE RECALL SHOULD HAVE EXPANDED TO 3.6 LITERS AS WELL, CONSIDERING THE PROBLEM IS AN EXACT MATCH. I EXPECT DODGE WILL RECTIFY THIS EMISSIONS PROBLEM, CONSIDERING THAT GA RESIDENTS WILL FIND THIS SUV USELESS IN SUCH A STRICT EMISSION STATE.

• 10/14/2014· SERVICE BRAKES, HYDRAULIC

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

• 10/13/2019· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  MY CARS BATTERY LIGHT KEEPS COMING ON AND THEN IT STARTS GOING OVER THE 4000 RPM POINT AND NOT GOING MORE THAN 20MPH AND THEN DIES...I'VE REPLACED ALTERNATOR AND BATTERY BOTH 4 TIMES IN 4 MONTHS AND IT KEEPS HAPPENING.

• 10/13/2016· ENGINE

  TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

• 10/12/2011· SERVICE BRAKES, HYDRAULIC

  AT APPROXIMATELY 5000 MILES, AND LESS THAN 5 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 52 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 30-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I FIRST NOTICED IT EARLY IN SEPTEMBER. I TOOK IT TO THE DEALER ON 9/15, WHO CONFIRMED THAT IT WAS DEFECTIVE ROTORS. WAS TOLD THE ROTORS WOULD BE ORDERED AND I WOULD BE CALLED PROMPTLY. I EMAILED THE SERVICE MANAGER ON 9/19, AND HE ADVISED IT, ALONG WITH A DEFECTIVE DASH BOARD THAT WAS BUBBLING, WOULD BE HANDLED BY HIS CORPORATE CONTACT, AND I WOULD RECEIVE A CALL. I HAVE NOT. ON 10/4, I RECEIVED A GENERAL EMAIL FROM THE SALESMAN WHO SOLD ME THE CAR, CHECKING TO SEE HOW I LIKED THE CAR. I EXPLAINED TO HIM THE SITUATION. ON 10/5, I RECEIVED AN EMAIL FROM HIS MANAGER, WHO SAID THEY WERE AWARE OF THE SITUATION AND WOULD BE CONTACTING ME SOON. THAT WAS A WEEK AGO, AND NO CONTACT. I HAVE BEEN DRIVING IN WHAT I BELIEVE TO BE AN EXTREMELY DANGEROUS CAR. I HAVE TWO CHILDREN AND HAVE TO DRIVE MY CAR TO WORK AND TO CARE FOR AN ILL HUSBAND AND MOTHER. I AM ON THE ROAD A LOT, AND IT IS SCARY FOR THE CAR TO SHAKE SO VIOLENTLY. I BELIEVE THE ROTOR ISSUES OBVIOUSLY ARE DAMAGING THE BRAKES, BUT ALSO THE TIRES. I BOUGHT THIS CAR BRAND NEW, AND TO HAVE IT FAIL SO EARLY IS VERY UPSETTING, AS WELL AS SCARY. I UNDERSTAND THERE WERE ISSUES WITH THE 2009-2010 JOURNEYS AS WELL, BUT WAS ASSURED BY THE SALES TEAM AT DODGE THAT IT HAD BEEN ADDRESSED AND RESOLVED AND WOULD NOT BE AN ISSUE WITH THE 2011 MODELS. PLEASE HELP. *KB

• 10/11/2017· ENGINE

  WHILE DRIVING ON THE HIGHWAY THE CAR JUST SHUT OFF HAS DONE THIS MULTIPLE TIMES WITH NO CHECK ENGINE LIGHTS AT ALL.

• 10/10/2012· VISIBILITY/WIPER

  WE HAVE OWNED THIS VEHICLE FOR 11 MONTHS AND HAVE BEEN DRIVING WITH THE BACK SEATS DOWN BECAUSE THE REAR VISIBILITY IS SO RESTRICTED BY THE REAR SEAT HEAD RESTS. WE FIRST NOTICED PROBLEMS WITH THE BLIND SPOTS TO THE RIGHT AND LEFT FRONT ROUGHLY AT 45 DEGREES NOT WHERE YOU USUALLY HAVE ONCOMING TRAFFIC,IN A MALL IT CAN BE A REAL PROBLEM. WE FEEL THIS PROBLEM SHOULD BE BROUGHT TO THE ATTENTION OF THE GENERAL PUBLIC. WE DO NOT PLAN ON KEEPING IT MUCH LONGER. THANK YOU. *TR

• 10/09/2019· AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES

  1) CRUISE CONTROL NOT WORKING AND ONLY WORKS WHEN IT WANTS OR REFUSES TO TURN OFF THIS HAPPENS SITTING STILL, DRIVING OR EVEN IF I TURN OFF AND ON THE CAR FOR RESET IT STILL DOES NOT WORK. THE WEB SHOWS A RECALL BUT THE DODGE DEALERSHIP SAID NO RECALL? THIS HAS BEEN ON GOING SINCE WE PURCHASED THE CAR AND HAS BEEN IN THE SHOP NUMEROUS TIMES TO GET REPAIRED AND STILL NOT REPAIRED. 2) WHEELS SHAKE WHILE APPLYING THE BRAKES I HAVE REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT I SEE A RECALL ON THIS ALSO BUT DODGE SAYS NO RECALL? AIRBAG DEPLOYMENT WITHOUT CAUSE THE INTERNET SAYS RECALL AND THE DODGE HOUSE SAYS NO RECALL? THIS DODGE JOURNEY HAS MANY PROBLEMS AND SHOULD BE FIXED BY THE COMPANY BY RECALLS. THEY DID NOT FIX THE 2010 AND THEY FOUND THEM SELVES IN A LAWSUIT, MAYBE THAT IS WHAT IT IS GOING TO TAKE ON THE 2011 ALSO.