2011 Cadillac CTS

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2010· POWER TRAIN

  I PURCHASED A NEW 2011 CADILLAC CTS COUPE. IT CONTINUOUSLY MAKES A GROANING SOUND WHICH APPEARS TO BE COMING FROM THE REAR PART OF THE DRIVE TRAIN. THE DEALER CHANGED THE DIFFERENTIAL FLUID TO CORRECT THE PROBLEM. HOWEVER, THE PROBLEM REMAINS. I BELIEVE THIS SOUND IS PRODUCED BY A DEFECTIVE COMPONENT IN THE DRIVE TRAIN (DIFFERENTIAL, BEARINGS ETC.), WHICH WILL ULTIMATELY LEAD TO A COMPONENT FAILURE THAT CAN CAUSE A SERIOUS ACCIDENT. *TR

• 12/20/2016· POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  VEHICLE ENTERS A MODE AT RANDOM THAT ABRUPTLY REDUCES AND INHIBITS OR STOPS THE ABILITY TO ACCELERATE. IN CERTAIN SITUATIONS THIS CAN CAUSE DANGEROUS CONDITIONS THAT CAN LEAD TO ACCIDENTS. AS IN MY CASE, I WAS INMOST STRUCK BY SEVERAL VEHICLES BECAUSE OF THE LOSS OF ACCELERATION AND FORWARD MOMENTUM AS I INITIATED A TURN AT AN INTERSECTION FROM ONE MAJOR ARTERY ONTO ANOTHER DURING RUSH HOUR TRAFFIC DRIVING CONDITIONS. THIS HAZARDOUS AND DANGEROUS SITUATION WOULD NOT HAVE EXISTED OF NOT FOR THE SUDDEN LOSS OF POWER AND ACCELERATION BY THE VEHICLE ENTERING THIS MODE. ON ANOTHER INSTANCE AT HIGHWAY SPEED WHILE ATTEMPTING TO CHANGE LANES TO OVERTAKE A VEHICLE, THE CAR ENTERED THIS SAME MODE, AND WAS ALSO ALMOST STRUCK BECAUSE OF THE SUDDEN DECELERATION AND LOSS OF POWER. THIS ALSO OCCURRED ON A MAIN ARTERY IN RUSH HOUR TRAFFIC AS WELL, AN ACCIDENT WAS AVOIDED IN THIS INSTANCE AS WELL DUE TO THE OTHER VEHICLES ABILITY TO BRAKE AND VEER AWAY. *TR

• 12/18/2019· AIR BAGSCrash

  ON 12-2-19 AT 730AM EASTERN TIME, I WAS INVOLVED IN A 55 MPH SIDE IMPACT CRASH TO THE RIGHT SIDE OF THE VEHICLE BY A SEMI TRUCK ON INTERSTATE 475 NORTH IN TOLEDO, OHIO, MILE MARKER 10, NEAR HOLLAND, OHIO. NO SIDE IMPACT AIRBAGS DEPLOYED. VEHICLE IS IN 100% EXCELLENT MAINTAINED CONDITION. NO FAULT CODES. VEHICLE STRUCTURE MAINTAINED VERY WELL FOR A HIGHWAY SPEED CRASH, HOWEVER, I HAVE A CONCUSSION FROM THE SIDE IMPACT AND NO AIRBAG DEPLOYMENT. CAR WAS TOTALLED BY THE SEMI TRUCK INSURANCE COMPANY THAT STRUCK ME.

• 12/16/2021· AIR BAGS

  The air bag light comes on intermittently. It has been identified as a problem on several of the CTS and CTS-V forums.

• 12/07/2019· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMFire

  AFTER A 45 MINUTE DRIVE AND RETURNING HOME I PARKED MY CAR ON THE STREET IN FRONT OF MY HOME. THE CAR DROVE PERFECTLY NORMAL AS ALWAYS AND THERE WAS NO INDICATION OF ANYTHING WRONG WITH THE CAR. THERE WERE NO WARNING LIGHTS OR ANYTHING ELSE TO INDICATE A PROBLEM WITH THE CAR. I ENTERED MY HOUSE AND AS I WALKED PASTED MY KITCHEN WINDOW I COULD SEE FLAMES COMING OUT FROM UNDER THE HOOD ON THE DRIVER SIDE OF THE VEHICLE IT WAS ONLY A COUPLE OF MINUTES SINCE FROM THE TIME I ENTERED MY HOUSE. WITHIN 5 MINUTES THE ENTIRE CAR WAS ENGULFED WITH FLAMES. AFTER THE FIRE DEPARTMENT EXTINGUISHED THEN FIRE I ASKED WHAT COULD HAVE CAUSE THE FIRE. I WAS TOLD IT WAS PROBABLY AN ELECTRICAL OR A FUEL MALFUNCTION.

• 12/05/2013· STEERING,STRUCTURE,WHEELS

  MY HUSBAND WAS DRIVING IN OUR COMMUNITY, ABOUT 15 MPH. HE MADE A RIGHT HAND TURN AND THE CONTROL ARM SNAPPED IN HALF, THE WHEEL BROKE OFF AND THE FRAME CAME CRASHING TO THE GROUND. WE HAVE OWNED THE CAR FOR LESS THAN 3 WEEKS. AAA TOWED THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP REFUSES TO FIX THE CAR UNDER THE MANUFACTURER'S WARRANTY CLAIMING THAT THE CAR HAD TO HAVE BEEN IN AN ACCIDENT. WE HAVE NEIGHBORS WHO HEARD THE THUD AND CAME TO SEE WHAT HAPPENED. THERE WAS NO ACCIDENT/COLLISION. WE HAVE DRIVEN THE CAR A COUPLE HUNDRED MILES. THIS SHOULDN'T HAVE HAPPENED. CADILLAC TOLD US WE NEEDED TO FILE A CLAIM WITH OUR INSURANCE COMPANY. THE DEALERSHIP ESTIMATES $12,000 IN DAMAGE. *TR

• 12/03/2018· AIR BAGS

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS-V. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK CITY CHEVROLET (5101 EAST INDEPENDENCE BLVD, CHARLOTTE, NC) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR LOCATED INSIDE THE SEAT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE PART NEEDED TO REPAIR THE VEHICLE HAD BEEN DISCONTINUED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 101,000.

• 11/30/2017· AIR BAGS,SEAT BELTS

  WHILE DRIVING THE VEHICLE THE PASSENGER SEATBELT LIGHT COMES ON WITH OR WITHOUT A PASSENGER BEING PRESENT. I TOOK VEHICLE TO THE DEALER AND WAS TOLD THE PASSENGER DETECTION MODULE WAS GOING OUT AND WHEN THE SEAT BELT LIGHT COMES ON THE PASSENGER SIDE AIR BAGS ARE DISABLED MEANING THE AIRBAGS WILL NOT FUNCTION IF I WERE TO GET INTO AN ACCIDENT....I WAS ALSO TOLD THAT THIS MODULE IS NECESSARY BECAUSE THE MODULE DETECTS THE WEIGHT OF THE PERSON TO DETERMINE IF THE PERSON WEIGHS ENOUGH TO DEPLOY THE AIRBAGS...IF AIRBAGS ARE A REQUIREMENT SHOULD THEM WORKING ALSO BE A REQUIREMENT.....I WAS THAT NOT ENOUGH PEOPLE HAVE COMPLAINED FOR NHTSA TO ISSUES A RECALL. THAT'S LIKE SAYING NOT ENOUGH PEOPLE HAVE DIED TO FIX THE PROBLEM.

• 11/22/2023· AIR BAGS

  My air bag light is on. I brought it to the dealer for repair. The dealer told me the airbag is unfixable due to the fact that the "Passenger seat presence sensor is broken and no longer manufactured". I now have a car that is fully functional aside from this issue and it's unsafe to drive. The dealer also refused to buy the car back from me for fair market value.

• 11/20/2014· ENGINECrash

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE SEIZED AND THE BRAKES FAILED. AS A RESULT THE CAR CRASHED INTO AN EMBANKMENT. THE CONTACT SUSTAINED HEAD AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,500.

• 11/20/2014· POWER TRAIN,AIR BAGS

  GM ISSUED RECALL #N140233, NHTSA RECALL #14V341 ON AUG.04, 2014. WE TOOK OUR CAR TO AN AUTHORIZED GM DEALER ON SEPT. 14 AT WHICH TIME THEY ORDERED A REPLACEMENT PART (#34106) WHICH GM HAS YET TO SUPPLY AS OF THIS DATE, NOV. 20, 2014. UPON CHECKING WITH ANOTHER DEALER WE WERE TOLD THEY TOO ARE HAVING TROUBLE GETTING THE NECESSARY PART FROM GM. *TR

• 11/19/2014· ELECTRICAL SYSTEM

  2011 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO A SAFETY RECALL. *TGW THE CONSUMER STATED THE RECALL REMEDY, WAS NOTHING MORE THAN A BAND-AID, TO COVER-UP A MUCH MORE SERIOUS PROBLEM. *JB

• 11/04/2020· POWER TRAIN

  IN 2014 GM ISSUED A RECALL ON THE SUPERSHARGER FOR THE 2010 TO 2015 CADILLAC CTS V AND THE CAMEO ZR1 I DIDN'T RECEIVE ANY NOTICE ABOUT IT. I AM REGISTERED ON THE GM RECALL SITE I JUST FOUND OUT ABOUT THE RECALL NOW I AM HAVING THE ISSUE I CALLED GM AND THERE SAYING MY CAR IS OUT OF MILEAGE BUT IT WASN'T IN 2014 AND I ONLY LET THE DEALER WORK ON IT AND THEY DIDN'T SAY ANYTHING AND WHEN I SPOKE TO GM SHE COULDN'T FIND ANY PROOF THEY NOTIFIED ME ABOUT THE RECALL HOW CAN I GET THEM TO REPAIR MY CAR UNDER THE RECALL LIKE THEY SHOULD HAVE?MY ATTORNEY SAID TRY TO GET YOUR HELP FIRST BECAUSE YOU CAN MAKE THEM COMPLY I WOULD APPRECIATE A SPEEDY RESPONSE TO IF YOU CAN HELP ME THANK YOU.

• 11/04/2014· ELECTRICAL SYSTEM

  2011 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO GM RECALL# 14872.* LD CONSUMER WRITES ADDITIONAL CORRESPONDENCE RELATED TO A RECALL. *TGW THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER CALLED ANOTHER DEALER AND THEY WERE ABLE TO DO THE REPAIRS. *JB UPDATED 11/05/14

• 10/29/2014· ELECTRICAL SYSTEMCrash

  2011 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO IGNITION RECALL NOTICE. *TGW THE CONSUMER WAS INVOLVED IN AN ACCIDENT, AND HE WOULD LIKE TO KNOW, IF THE RECALL HAD ANYTHING TO DO WITH IT. *JB

• 10/25/2017· AIR BAGS,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 35 MPH, THE BRAKES MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. BENTLEY CADILLAC IN FLORENCE, ALABAMA 35630 WAS MADE AWARE OF THE CRASH AND STATED THAT AN INSPECTOR WOULD INSPECT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE BRAKES OR THE AIR BAGS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

• 10/23/2011· ENGINE AND ENGINE COOLING

  VEHICLE STALLED OR TRIED TO STALL IN TRAFFIC WHILE IN MOTION AT APPROXIMATE SPEEDS OF 25-35 MPH APPROXIMATELY 10 TIMES OVER A DISTANCE OF APPROXIMATELY 6-8 MILES. WAS TOWED TO DEALER. ON 10-18-11 SERVICE ADVISOR CALLED ME AND ADVISED COMPLAINT COULD NOT BE DUPLICATED AND HAD PERFORMED NORMALLY DURING A TEST DRIVE (APPROXIMATELY 1 MILE) AND VEHICLE COULD BE PICKED UP. VEHICLE WAS PICKED UP AND PERFORMED NORMALLY FOR APPROXIMATELY 10 MILES AND THEN STALLED TWICE WHILE IN MOTION IN TRAFFIC AT SPEEDS OF APPROXIMATELY 25-35 MPH. VEHICLE AGAIN WAS TOWED TO SAME DEALER. ON 10-21-11 I WAS ADVISED PROBLEM WAS EXPERIENCED DURING A TEST DRIVE OF APPROXIMATELY 15 MILES. VEHICLE REMAINS AT DEALERSHIP PENDING A SOLUTION TO PROBLEM. *TR

• 10/22/2018· AIR BAGS

  AIRBAG SENSOR DETECTS PROBLEM WITH PASSAGER AIRBAG.

• 10/21/2019· AIR BAGS

  THE AIRBAG INDICATOR HAS COME ON. I OWN TWO CADILLAC VEHICLES AND COINCIDENTALLY THE ESCALADE HAS AN AIRBAG RECALL AND, THE SAME INDICATOR LIGHT HAS ILLUMINATED ON BOTH VEHICLES. I AM CONCERNED THAT THIS RECALL IS A POTENTIAL HAZARD. WE LIVE IN FLORIDA WHERE IT'S HOT, SO WE CONSTANTLY DRIVE IN THE SUN. FOR THE RECALL TO BE UNRESOLVED AND NOW BOTH INDICATORS FOR AIRBAGS ARE ILLUMINATED I BELIEVE THAT THIS MAY BE APART OF THIS TAKATA ISSUE. SEE BELOW 1UNREPAIRED RECALLS ASSOCIATED WITH THIS VIN MAY 27,2016 MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY TAKATA CORPORATION ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT, CHEVROLET AVALANCHE, SILVERADO 1500, SUBURBAN, TAHOE, GMC SIERRA 1500, YUKON, YUKON XL, AND 2009-2011 CHEVROLET SILVERADO 2500/3500 AND GMC SIERRA 2500/3500 VEHICLES. THIS IS BASED UPON TAKATA'S DECISION THAT FRONT PASSENGER AIRBAG INFLATORS IT SUPPLIED TO GM ARE DEFECTIVE. GM HAS SUBMITTED TO NHTSA A PETITION FOR INCONSEQUENTIALITY AND NHTSA HAS GRANTED GM UNTIL AUGUST 2017 TO COMPLETE ITS INVESTIGATION AND TO SUBMIT ALL DATA SUPPORTING THE PETITION. IF THE PETITION IS DENIED, GM WILL CONDUCT A RECALL OF THE AIRBAG INFLATORS COVERED BY TAKATA'S DEFECT INFORMATION REPORT. FOR MORE INFORMATION VISIT WWW.REGULATIONS.GOV AND SEARCH FOR DOCKET NO. NHTSA-2016-0124. SAFETY RISK THE PROPELLANT IN SOME TYPES OF TAKATA AIRBAG INFLATORS CAN DEGRADE OVER TIME, ESPECIALLY AFTER LONG TERM EXPOSURE IN HOT AND HUMID REGIONS. IF THE PROPELLANT DEGRADES TO A CERTAIN LEVEL, THE INFLATORS MAY RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES.

• 10/20/2015· SUSPENSION

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,180.

• 10/19/2012· VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE VEHICLE WOULD NOT GO INTO GEAR. THE CONTACT MENTIONED THAT ONCE IT DID THE VEHICLE LUNGED FORWARD AND CRASH INTO THE SIDE OF A BUILDING. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. ..UPDATED 12/11/12 *BF THE CONSUMER STATED THE WHEN THE VEHICLE LUNGED FORWARD IT RAN INTO THE FRONT OF THE LOBBY'S GLASS WALL. THE CONSUMER THEN PUT THE VEHICLE INTO NEUTRAL, THEN REVERSE, AND BACKED UP. UPON PUTTING THE VEHICLE IN DRIVE IT ACCELERATED AGAIN AND RAN INTO THE FRONT OF THE BUILDING. THE CONSUMER'S FOOT WAS ON THE BRAKE AT ALL TIMES.THE CONSUMER TURNED THE IGNITION OFF, RESTARTED THE VEHICLE AND IT PROCEEDED TO ACT NORMAL. THE DEALER STATED THAT THE COMPUTER SHOWED THE ACCIDENT DID NOT HAPPEN THE WAY THE CONSUMER STATED. THE CONSUMER IS ATTEMPTING TO OBTAIN VIDEO RECORDINGS OF THE ACCIDENT. THE VEHICLE WAS REPAIRED. UPDATED 12/12/12 *JS

• 10/11/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT WAS DRIVING 35 MPH WHEN THE ACCELERATOR WAS APPLIED BUT THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID PACE. THE BRAKES WERE APPLIED BUT THE VEHICLE DID NOT RESPOND UNTIL THE CONTACT MERGED ONTO THE SHOULDER AND TURNED THE IGNITION OFF. THE VEHICLE WAS RESTARTED WITHIN MOMENTS BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND FOUND NO DEFECT. THE MANUFACTURER WAS CONTACTED WHO STATED HE SHOULD TAKE THE VEHICLE TO THE DEALER AGAIN FOR FURTHER INSPECTION OF THE FAILURE. A COMPLAINT WAS FILED WITH THE MANUFACTURER BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,500.

• 10/09/2012· POWER TRAIN

  WHILE HAVING THE OIL CHANGED AT THE DEALER, THE DRIVE SHAFT SNAPPED IN TWO. THIS HAPPENED WHEN A TECHNICIAN WAS MOVING THE CAR AFTER THE SERVICE WAS COMPLETED. ALUMINUM DRIVE SHAFT SNAPPED AT A CIRCUMFERENTIAL WELD IN DRIVE SHAFT PIPE. *TR

• 10/08/2018· EXTERIOR LIGHTING

  PURCHASED THIS CAR BRAND NEW IN 2012 FROM CAMARGO CADILLAC IN CINCINNATI,OHIO VECHILE HAS 41,000 MILES AND WELL TAKEN CARE,IN 2015 NOTICED HEADLIGHT ON PASSENGER SIDE HAVING A LOT OF CONDENSATION.TOOK VEHICLE BACK TO DEALER AND WAS TOLD CAR OUT OF WARRENTY. 6 MONTHS LATER DRIVERS SIDE DOING SAME THING. TOLD IT WOULD COST 2800.00 HUNDRED DOLLARS TO REPLACE BOTH HEADLIGHTS. CAR HAS NEVER BEEN IN ANY TYPE OF ACCIDENT. THIS IS OUTRAGEOUS. IF I HAD KNOWN THESE HEADLIGHTS WAS SUCH A PROBLEM WOULD HAVE NEVER PURCHASED VECHILE. AT THIS TIME DRIVERS SIDE DAYTIME RUNNING LIGHT IS OUT. THE LIGHTS ARE CALLED HID/XENON LEDS.

• 10/03/2024· ELECTRICAL SYSTEM

  Water leaking in car like raining in car. The car radio and air conditioner panel wouldn’t turn off . It was draining batter after car would be turned off. Then after that water continues to leak. Took out fuse to stop from draining battery but had to buy new battery. Water continues to leak through car. Now ignition switch unable to turn off car . Unhooking the battery and fuse only way to turn off car. Take car to good year for diagnostics and was told water in car ( this I know cause I see raining in car.) This problem has been on going for a few years with the raining. I being unknowing that this would happen. Unable to give Goodyear 4000 dollars to fix problem with no guarantee it would fix problem. My friend that owns shop had to take seats and to find the water in bottom of car and wiring harness and BCM AND FUSE BOX AS WELL PROGRAMMING NEED TO BE DONE THIS AS WELL IS INFO FROM DIAGNOSIS FROM GOODYEAR. Everytime I get out of car just to turn off I would have to lift hood disconnect fuse and then disconnect battery cable . This in it self is unsafe to have to do. Cadillac was a dream car for me. It has become a nightmare. Cause this had been on going in other Cadillac made between 2008 and 2011 . I as well have videos of water in bottom of car and I have had to have car sealed to stop leaking only solution for now. Car is paid for. I NEED GMC TO JUST KNOW HOW UNFAIR IT IS FIR THEM TO HAVE KNOWLEDGE OF THIS PROBLEM AND PUT THE PUBLIC AT RISK OF DANGER. Hopefully after 2011 GMC fixed this problem in on going CADILLAC CARS . I am JUST DISAPPOINTED IN THE CORPORATIONS DISREGARDED FOR PUBLIC SAFTEY. Once again I always loved CADILLAC. Had an opportunity to have one and it has been a nightmare . Causing anxieties and depression. Cause I didn’t understand what was happening. Thank you .AS WELL I HAVE VIDEOS AND UNABLE TO UPLOAD

• 10/03/2022· ELECTRICAL SYSTEM,SEATSFire

  Heated seat when turned on caught on fire, burned me & the seat has burned leather. No warnings or lamps came on. It is available for inspection upon request.

• 10/03/2014· ELECTRICAL SYSTEM,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V341000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 10/01/2024· ELECTRICAL SYSTEM,STRUCTURE

  The contact owns a 2011 Cadillac CTS. The contact stated that the vehicle was experiencing a water leak. The contact noticed that the front driver's side seat, door arm rest and floor were significantly wet after rainfall. The contact stated that the failure later occurred on the front passenger's side of the vehicle. Additionally, the contact stated that the vehicle was experiencing electrical failures. The contact stated that after turning off the vehicle, the infotainment system, the heating system, the A/C, and the engine failed to turn off. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuse box and wiring needed to be replaced due to the electrical failure. The contact stated that upon disconnecting the battery and removing the fuse, the vehicle turned off. The vehicle was taken to an independent mechanic, where the contact was informed that water was leaking onto the wiring on the floor. The sunroof drain was unclogged; however, the failure persisted. The vehicle remained with the mechanic, where it was undergoing additional water entry tests. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 100,000.

• 09/23/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 09/22/2014· ELECTRICAL SYSTEM

  I DON"T OWN THE VEHICLE ANY LONGER - PLEASE STOP SENDING NOTICES TO ME - *TR

• 09/21/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V341000 (POWER TRAIN) ALTHOUGH THE FAILURE WAS SIMILAR. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

• 09/20/2017· STEERING

  CAR MAKING CRACKING NOISE WHEN DRIVING AND TURNING STEERING WHEEL. GM REFUSES TO DO ANYTHING, CAR IS LIKE BRAND NEW 37,000 ORIGINAL OWNER.

• 09/17/2013· TIRES

  16,000 MILES ON MY "VOGUE" TIRES AND THE TREAD FELL OFF. *TR

• 09/12/2023· POWER TRAIN,AIR BAGS

  The contact owns a 2011 Cadillac CTS. The contact stated while driving at an undisclosed speed, the engine started to make an abnormal sound and the vehicle was inadvertently vibrating. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 14V341000 (Air Bags, Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

• 09/12/2018· EXTERIOR LIGHTING

  HEADLIGHTS DIMMING OVER TIME. CAR IS BARELY DRIVABLE AT NIGHT. DEALER SAYS I NEED TO REPLACE HEADLIGHTS AND WIRING HARNESS. STATED THAT WIRING HARNESS WAS LIKELY MELTED. I ESTIMATE THAT HEADLIGHTS WILL BE AT TOTAL FAILURE BY 12/31.18. DEALER WANTS $1200+ TO REPLACE HEADLIGHTS AND DEFECTIVE WIRING HARNESS. CADILLAC REFUSES WARRANTY SUPPORT. AT LEAST TWO CLASS ACTION COMPLAINTS HAVE BEEN FILED IN USDC. FIRE RISK! FIRE RISK! FIRE RISK!

• 09/09/2020· POWER TRAIN

  EVERY TIME THE AUTOMATIC TRANSMISSION IS PUT IN REVERSE AND THE VEHICLE WHEELS TURNED SHARPLY TO RIGHT OR LEFT, SUCH AS IN BACKING- OUT OF A TIGHT PARKING SPACE, THE CAR LABORS TO MOVE BACKWARDS AND BINDING NOISES EMANATE FROM DIFFERENTIAL OR REAR AXLE AREA OF THE CAR. THIS CONDITION LESSENS AND COMPLETELY DISAPPEARS AS THE STEERING WHEEL IS RETURNED TO THE STRAIGHT FORWARD OR STRAIGHT BACK POSITION. I BELIEVE THIS CONDITION HAS EXISTED IN EARLIER MODELS OF MY VEHICLE AND HAS BEEN THE SUBJECT OF A RECALL. THIS MALFUNCTION HAS EXISTED EVER SINCE I PURCHASED THE USED CAR IN JUNE OF 2016. OTHER THAN THE DESCRIBED ISSUE, THE CAR HAS SERVED ME WELL.

• 08/31/2016· AIR BAGS

  THE CAR AIRBAG HARNESS FAILED AND IT WAS REPLACED WITH PART 20973030 . I WAS NOT REIMBURSED FOR THIS FAILURE AND THE CAR HAS LIMITED MILES ON IT. IT APPEARS TO BE A REGULAR PROBLEM WITH THE CTS HARNESS SYSTEM AND SHOULD BE ON THE RECALL LIST WITH OTHER SIMILAR AIRBAG PROBLEMS GENERAL MOTORS CURRENTLY HAS. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 08/29/2023· AIR BAGS

  Airbag warning

• 08/24/2020· STEERING,AIR BAGSCrash

  WHILE DRIVING ON A WINDY MOUNTAIN ROAD AT APPROX 45 MPH, GOING INTO A SHARP LEFT HAND TURN, THE STEERING WHEEL WOULD NOT TURN ANY FURTHER. IT FELT AS THOUGH THE STEERING HAD GONE OUT COMPLETELY. THIS CAUSED ME TO TRAVEL STRAIGHT INTO AN EMBANKMENT AND LAUNCH INTO THE WOODS. NO INJURIES. AIR BAGS DID NOT DEPLOY. RADIATOR WAS BENT INTO A U SHAPE. NO IDEA WHY NONE OF THE AIRBAGS DIDN'T DEPLOY

• 08/21/2014· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. ON ANOTHER OCCASION, WHILE DRIVING 15 MPH, THE SPEEDOMETER DISPLAYED 65 MPH. IN ADDITION, WHILE ATTEMPTING TO MAKE A U-TURN, THE VEHICLE FAILED TO ACCELERATE AND ROLLED AWAY. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE REAR DRIVE SHAFT CENTER JOINT BOLT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

• 08/20/2011· SEATS

  RECARO SEATS SQUEAK AND ROCK IN THEIR MOUNTS. NOT SECURED PROPERLY. ANNOYING AND IF THE MOUNTS FAIL, THE DRIVER WOULD BE OUT OF POSITION AND CAR COULD CRASH. HAVE BEEN DOING THIS SINCE THE CAR WAS NEW, AND I'M NOT THE ONLY ONE HAVING THIS PROBLEM. *TR

• 08/19/2020· AIR BAGS,SEATS

  WHEN TAKING TURNS MY 2011 CTS CADILLAC FLASHES THAT MY AIR BAG MUST BE SERVICED. ON THE PASSENGER SEAT.

• 08/18/2022· AIR BAGS

  The contact owns a 2011 Cadillac CTS. The contact stated while driving approximately 30 MPH, the vehicle vibrated abnormally. Additionally, the "Service Air Bags" warning light was illuminated. The contact had taken the vehicle to an independent mechanic however, the vehicle was not diagnosed. The contact was advised by the mechanic that the failure could be related to NHTSA Campaign Number: 14V341000 (Air Bags, Power Train). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

• 08/13/2018· POWER TRAIN

  MY 2011 CTS-V REAR DIFFERENTIAL HAS NOW FAILED FOR THE SECOND TIME. FIRST OFF, MY CAR HAS BEEN BABIED AND EXTREMELY WELL TAKEN CARE OF. THE DIFFERENTIAL FIRST FAILED AT APPROXIMATELY 17,500 MILES AND NOW THIS SECOND TIME AT APPROXIMATELY 38,900 MILES. BOTH TIMES THE DIFFERENTIAL HAS STARTED TO MAKE WHINING AND/OR GROWLING NOISES THAT PROGRESSIVELY GET WORSE. MY DEALERSHIP REPLACED THE FIRST ONE AND HAS HAD THE SECOND ONE BACK ORDERED NOW FOR 2 MONTHS (NONE IN INVENTORY & NO ESTIMATED SHIPMENT). THIS IS A WELL REPORTED ISSUE (109 OCCURRENCES FOUND ON LINE) FOR THESE CARS. WHY HAS CADILLAC NOT ISSUED A RECALL AND AFFECTED A FIX? WHAT ARE THE NHTSA INVESTIGATION RESULTS?

• 08/13/2014· POWER TRAIN,AIR BAGS

  HAD JUST ACCELERATED AFTER STOPPING AT RED LIGHT, REACHING APPROX 25MPH WHEN WE HEARD A VERY LOUD GRATING METAL GRINDING SOUND. ALARMED WE IMMEDIATELY STARTED TO PULL OVER WHEN THE SIDE AIRBAGS DEPLOYED. WE WERE ABLE TO GET OUT OF THE FLOW OF TRAFFIC AND ONTO THE SIDE OF THE ROAD. WE WERE DAZED TRYING TO MAKE SENSE OF WHAT HAD HAPPENED. MY HUSBAND WAS THE DRIVER AND HAD RECEIVED A LARGE CUT ON HIS LEFT FOREARM . WE HAD OWNED THIS CTS FOR 10 WEEKS AND HAD NOT AS YET SIGNED UP FOR ONSTAR . WHILE TRYING TO STOP HIS BLEEDING I REALIZED THAT THE BLOW FROM THE AIRBAGS HAD KNOCKED MY GLASSES OFF AND I COULDN'T FIND MY CELL PHONE, I PUSHED THE ONSTAR BUTTON AND GAVE THEM OUR INFORMATION AND THEY COULD NOT HAVE BEEN MORE HELPFUL. AFTER ESTABLISHING THAT WE WERE ON THE SIDE OF THE ROAD AND OUT OF IMMEDIATE DANGER THEY ARRANGED FOR A TOW TRUCK TO TAKE US TO MEDVED CADILLAC. AS THIS WAS A SAT. WE WERE NOT ABLE TO SPEAK WITH THE REPAIR DEPT. UNTIL MON.WE WERE TOLD THAT GM HAD TO GIVE APPROVAL TO REPAIR THE VEHICLE. EIGHTEEN DAYS LATER 6/26 WE PICKED UP THE CAR AND WERE TOLD THAT THE ENTIRE CAR AND ALL SYSTEMS HAD BEEN CHECKED AND THAT IT WAS SAFE. FOUR DAYS LATER 6/30 I WAS DRIVING HOME AND HEARD A CLACKING NOISE. I STOPPED AND LOOKED AT MY TIRES THINKING I HAD A FLAT. PROCEEDED THE FEW BLOCKS TO GET HOME REALLY AFRAID TO GET BACK IN THIS CAR. WE WERE GOING TO TAKE IT BACK TO MEDVED BUT DROVE A FEW BLOCKS FROM HOME AND STOPPED AT A LIGHT. TURNED THE CORNER HEARD A LOUD METAL CLUNK, FELT IT ON THE FLOORBOARD AS WELL. HAD NO ACCELERATION TO SPEAK OF. I TURNED ON THE FLASHERS AND TRIED TO GET OUT OF TRAFFIC. WAS ABLE TO COAST HOME AND CALL ONSTAR. SPOKE TO A GM REP AT THAT TIME AND HE SAID TO HAVE IT TOWED BACK TO MEDVED.THE NEXT DAY 7/2 WE WERE TOLD THAT THE DRIVE SHAFT BOLTS HAD BEEN SHEARED OFF BUT IT WAS REPAIRED. I REFUSED THE CAR. *TR

• 08/12/2015· UNKNOWN OR OTHER

  PURCHASED CAR (COUPE) NEW WITH APPX. 2K MILES (HAD BEEN USED AT GOLF TOURNAMENT). A WEEK AFTER I PURCHASED, THE DRIVERS SIDE DOOR DID NOT OPEN AND I WAS NOT AWARE OF EMERGENCY LEVER. I CALLED ONSTAR AND THEY WERE ABLE TO UNLOCK IT. IN THE 3 YEARS THAT I OWED IT, THE CAR LOCKED ME IN NUMEROUS TIMES. TWO DIFFERENT DEALERS COULD NOT FIND ANYTHING WRONG WITH ONE DEALER KEEPING THE CAR FOR ALMOST A WEEK TRYING TO FIGURE IT OUT AND I WAS TOLD THERE WERE NO SERVICE ALERTS. THERE WAS ALSO AN INCIDENT WHERE I WAS ABOUT 10 FEET FROM THE CAR AND THE INTERIOR AND EXTERIOR LIGHTS STARTED FLASHING FOR NO REASON AND AGAIN THE DEALERS COULD NOT EXPLAIN IT. I HAVE SINCE SOLD THE CAR BECAUSE I DID NOT WANT TO BE DEPENDENT ON ONSTAR OR AN EMERGENCY LEVER.

• 08/09/2018· POWER TRAIN

  MY CTS-V CURRENTLY HAS 56,000 MILES AND VERY WELL CARED FOR. MY PROBLEM STARTED AT 25,XXX MILES WITH A REAR SEAL LEAK, IT WAS REPLACED BY DEALER AND 9 MONTHS LATER STARTED LEAKING AGAIN. AFTER THE 4TH TRIP TO THE DEALER, THEY ARE NOW TELLING ME IT'S THE REAR DIFFERENTIAL THAT IS A 'KNOWN ISSUE' (WITH RECALLS ON THE EARLIER CTS-V'S FOR THE SAME PROBLEMS) THAT NEEDS TO BE REPLACED. THE PROBLEM IS THERE ARE NO REAR DIFFERENTIALS! GM HAS DISCONTINUED THE PART ( MY CAR IS 6 1/2 YEARS OLD AND THEY MADE THIS CAR THROUGH 2015 AND GM SAYS THE PART IS DISCONTINUED! THE DEALERSHIP HAS INFORMED ME THAT THE CARE IS 'UNSAFE' TO DRIVE AND SUGGEST I PICK THE CAR UP ON A FLAT BED TRUCK AND TAKE BACK HOME AND GARAGE IT.

• 08/05/2013· POWER TRAINCrash

  TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED WHILE SHIFTING GEARS IT SEIZED IN REVERSE. THE VEHICLE APPROACHED SPEEDS UP TO 80 MPH AND ONLY STOPPED AFTER HE CRASHED INTO A HOME. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

• 08/03/2017· POWER TRAIN

  PLEASE KNOW THE CAR IS IN MINT CONDITION AND HAS NEVER BEEN IN AN ACCIDENT. THIS IS MY DREAM CAR AND STAYS WELL KEPT IN MY GARAGE. IT ONLY HAS 19,500 MILES ON IT. REAR DIFFERENTIAL WHINES OR HOWLS BETWEEN 40-70MPG WHEN UNDER LIGHT LOAD (LIKE CRUISING OR USING CRUISE CONTROL) IN 4TH, 5TH, AND 6TH GEAR.

• 08/03/2017· UNKNOWN OR OTHER

  FIRST, PLEASE KNOW THE CAR IS A 2011 IN MINT CONDITION...STILL SMELLS NEW. I ONLY HAVE 19,500 MILES ON IT AND IT HAS NEVER BEEN IN AN ACCIDENT. IT SPENDS MOST OF ITS LIFE AS A GARAGE QUEEN AS IT IS MY DREAM CAR AND STAYS PROTECTED. TRUNK GETS SATURATED EVERY TIME WATER (RAIN, HOSE, ETC) GETS ON IT WHETHER DRIVING OR SITTING STILL. I PULLED THE FABRIC PANELS OUT OF THE TRUNK AND FOUND WATER LEAKING IN AT THE 3RD BRAKE LIGHT (6 BOLTS AND 3 ALIGNMENT PINS) AND THE DRIVER'S SIDE BRAKE LAMP (3 SCREWS, 1 WIRING HARNESS, AND A BODY PLUG). THAT'S 14 PENETRATIONS THAT WERE LEAKING. GM ASKED THAT I PAY THE LOCAL DEALERSHIP TO DIAGNOSE (WHICH I HAD ALREADY DONE BUT I OBLIGED ANYWAY) AND TO SEND THEM THE REPORT AND INVOICE. I DID THIS AND INCLUDED PICTURES OF THE WATER LEAKS. DEALERSHIP WANTS $1,380.08 TO CORRECT THIS BY REPLACING 3RD BRAKE LIGHT, ADDING GROMMET KIT, AND REPLACING DRIVER'S SIDE BRAKE LAMP. GM ONLY OFFERED A $100 VOUCHER TO ASSIST IN THE REPAIR BUT WILL NOT FIX THE ISSUE. IT IS AN OBVIOUS DESIGN FLAW.