2010 Toyota Matrix

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/12/2017· VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE THE CONTACT WAS PLACING THE VEHICLE IN DRIVE, THE ACCELERATOR PEDAL BECAME STUCK IN THE DEPRESSED POSITION. AS A RESULT, THE CONTACT CRASHED INTO A WALL IN THE PARKING GARAGE. THERE WERE NO INJURIES. THE SIDE AND FRONTAL AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME TO BE RETRIEVED BY STATE FARM INSURANCE. THE INSURANCE CLAIM NUMBER WAS 372327J90. THE FAILURE MILEAGE WAS 50,000. *TT

• 12/12/2014· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. AFTER THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; HOWEVER, IT WAS UNKNOWN IF THE TECHNICIAN DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

• 12/06/2016· UNKNOWN OR OTHER

  2010 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SEVERAL RECALLS LISTED FOR VEHICLE, CONSUMER SEEKS REPLACEMENT VEHICLE AT NO COST/FAIR TRADE. *SMD

• 11/01/2013· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED WHILE DRIVING 35 MPH, HE HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKES, AND ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,700 AND THE CURRENT MILEAGE WAS 18,775.

• 10/30/2016· AIR BAGS

  WE RECEIVED A RECALL NOTICE FOR THE AIR BAGS AND HAVE NOT RECEIVED A RESOLUTION YET. WE HAVE NOT BEEN SITTING IN THE PASSENGER SEAT SINCE WE RECEIVED NOTICE IN MAY OR JUNE 2016.

• 10/29/2010· UNKNOWN OR OTHER

  2010 TOYOTA MATRIX. S10 APPROPRIATE LETTER FROM REGARDING TOYOTA PROBLEMS *TGW THE CONSUMER STATED HE REQUESTED ON SEVERAL OCCASIONS TO HAVE THE BRAKE OVERRIDE INSTALLED IN HIS VEHICLE, BUT TOYOTA DECLINED HIS REQUEST. *JB

• 10/24/2018· AIR BAGS,VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO AN APARTMENT BUILDING. THE DRIVER STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE FAILURE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED A FRACTURED STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR BOTH UNINTENDED ACCELERATION AND AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS INVALID.

• 10/23/2010· STEERING,AIR BAGS,SERVICE BRAKES, ELECTRICCrash

  WHILE DRIVING A 2010 MATRIX, TUESDAY OCT. 19,2010, APPROX. 30MPHS. THE CAR MADE A CLICKING SOUND AS IF A CRUISE CONTROL HAD BEEN SET BUT THIS CAR DOESN'T HAVE CRUISE CONTROL. THE CAR THEN TOOK OFF A VERY HIGH SPEED LIKE A JET PLANE AT TAKE OFF. I WAS UNABLE TO CONTROL THE BRAKES OR STEERING. THE VEHICLE TRAVEL APPROX. A HALF OF A MILE BEFORE HITTING AN EMBANKMENT AND THEN JUMPING OUT OF THE DITCH AND BACK ONTO THE HIGHWAY WHERE IT LANDED AND STOPPED. THE CAR IS SUPPOSE TO BE EQUIPPED WITH SIX AIR BAGS BUT NONE OF THEM DEPLOYED UPON IMPACT. *TR

• 09/30/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/03/17*LJ

• 09/17/2017· AIR BAGS

  "TAKATA RECALL". I PURCHASED THE VEHICLE ON 4/27/2017. I RECEIVED A RECALL NOTICE APPROXIAMATELY 1 WEEK LATER. I CALLED THE DEALER I PURCHASED IT THROUGH, THEY TOLD ME WHEN I RECEIVE A LETTER FROM TOYOTA THAT THE AIRBAGS ARE AVAILABLE, TO CALL BACK. IT HAS BEEN ALMOST 5 MONTHS AND THE VEHICLE HAS NOT YET BEEN REPAIRED. I REALLY WOULD LIKE MY CAR REPAIRED SOON, AS THE WEATHER HERE IN ROCHESTER IS GOING TO GET SNOWY IN THE NEXT FEW MONTHS. I WANT TO FEEL SAFE IN MY CAR, AS I TRANSPORT MY DAUGHTER THAT IS 3 1/2 YEARS OLD. CAN YOU PLEASE GIVE ME SOME GUIDANCE AS TO HOW I CAN GET MY VEHICLE REPAIRED SOON?

• 09/12/2014· SEAT BELTS

  I OWN A 2010 TOYOTA MATRIX. THE DRIVER'S SEAT BELT BUCKLE DOES NOT FUNCTION PROPERLY, AND OFTEN DOESN'T ALLOW THE LOCKING/CLOSING OF THE BUCKLE AND BELT. THAT IS, THE BUCKLE DOESN'T ALLOW FOR SAFE, COMPLETE USE. I CONTACTED THE LOCAL TOYOTA DEALERSHIP IN VENTURA APPROX. 2 WEEKS AGO, AND THE TOYOTA OF AMERICA CORPORATION ON SEPT. 12, 2014, BUT BOTH REFUSE TO REPLACE THE BROKEN BUCKLE FOR FREE BECAUSE THEY SAY IT'S NOT A RECALL ITEM. I THINK THIS SHOULD BE RECALL ITEM BECAUSE IT POSES A SAFETY HAZARD. PLEASE MAKE THIS A SAFETY RECALL ITEM AS IT POSES A RISK OF INJURY OR DEATH, AND PLEASE ASSIST ME IN GETTING IT REPLACED AND FIXED WITHOUT MY INCURRING A FEE. THANK YOU. *TR

• 08/29/2017· AIR BAGS,VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V689000 (VISIBILITY) AND 16V340000 (AIR BAGS); HOWEVER, THE REMEDY PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 08/26/2016· ENGINE

  MY 2010 TOYOTA MATRIX HAS BEEN HAVING A OIL CONSUMPTION PROBLEM FOR THE PAST FEW YEARS. I HAVE RECEIVED A LETTER FROM TOYOTA THAT THEY ARE AWARE OF THE PROBLEM. SO FAR I HAVE HAD TWO OIL CONSUMPTION TESTS AND BOTH TIMES THEY SAY ITS UNDER THE RECOMMENDED AMOUNT OF OIL LOSS. BUT WHEN I TAKE MY CAR IN UNDER THE RECOMMENDED TIME FOR A OIL CHANGE I HAVE ALMOST NO OIL LEFT. NOW MY ENGINE HAS A SLIGHT RATTLE WHEN I ACCELERATE. EVERY MORNING WHEN I START MY CAR MY GARAGE FILLS WITH SMOKE THAT COMES FROM MY TAIL PIPE. I SHOWED A VIDEO OF THIS TO A TOYOTA SERVICE ADVISOR AND HE JUST BRUSHED IT OFF.

• 08/22/2016· AIR BAGS

  MY RECALL IS LISTED AS INCOMPLETE WHICH MEANS A REMEDY IS NOT AVAILABLE YET. MY CAR IS 6 YEARS OLD NOW AND I THINK ENOUGH TIME HAS ELAPSED FOR THERE TO ALREADY BE A REMEDYBE A REMEDY AND IF NOT THEN SOMETHING NEEDS TO BE DONE TO RESOLVE THIS QUICKLY.

• 08/17/2017· AIR BAGS

  TAKATA RECALL - I HAVE CONTACTED SEVERAL TOYOTA DEALERSHIPS IN MY AREA (BATON ROUGE, LA), SOME OF THEM MORE THAN ONCE. NONE OF THEM ARE ABLE TO DO THE AIRBAG RECALL, CLAIMING THEY DO NOT HAVE THE NECESSARY PART AND DO NOT KNOW WHEN THEY WILL HAVE IT. THIS HAS BEEN GOING ON FOR PROBABLY ABOUT A YEAR NOW. ONE OF THEM ACTUALLY SUGGESTED THAT THE REMEDY WAS TO PREVENT ANYONE FROM SITTING IN THE FRONT PASSENGER'S SEAT. I HAVE A WIFE AND 2 SMALL CHILDREN; THAT IS NOT AN OPTION, AND IT WAS RIDICULOUS AND INSULTING TO SUGGEST IT. I BOUGHT A CAR WITH 4 DOORS AND (AT LEAST) 4 SEATS FOR A REASON, AND THAT'S WHAT I EXPECT TO HAVE. TOTALLY UNACCEPTABLE ANSWER THERE. ANYWAY, I HAVE BEEN UNABLE TO RESOLVE THIS WITH THE LOCAL DEALERSHIPS, SO I AM FILING A COMPLAINT HERE. I WISH I HAD FOUND OUT ABOUT THIS FORM 6 OR 9 MONTHS AGO. THANKS IN ADVANCE.

• 08/16/2012· STRUCTURE

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT THE MOLDING AROUND THE DRIVER'S SIDE DOOR FRAME SLOWLY BECAME DETACHED FROM THE VEHICLE, LEAVING THE JAGGED METAL CLIPS EXPOSED. THE VEHICLE WAS TAKING TO THE DEALER TWICE FOR THE MOLDING TO BE RE ATTACHED HOWEVER, THE FAILURE CONTINUED TO RECUR. THE CONTACT WAS INFORMED BY THE DEALER THAT HE NEEDED TO ADJUST HOW HE ENTERED THE VEHICLE AND THAT THE ONLY THING THAT COULD BE DONE WAS TO JUST RE-ATTACH THE MOLDING WHENEVER IT CAME UNDONE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 12,050.

• 08/13/2017· POWER TRAIN

  ON SEVERAL OCCASIONS WHILE CITY DRIVING IN JULY 2016 MY 2010 TOYOTA MATRIX VCS LIGHT BEGAN BLINKING, BOTH THE SKID LIGHT AND THE ENGINE LIGHT CAME ON AND THE ACCELERATION HAD LITTLE TO NO RESPONSE.THOUGH IT HAS NOT RESOLVED THE CAUSE OF THE PROBLEM, I WAS ABLE TO RESET THE SYSTEM SO THE LIGHTS ARE NOW OFF. MY VEHICLE WILL THEN ACCELERATE AND WORK FOR A PERIOD BEFORE REPEATING THE SYMPTOMS. I DON'T KNOW IF THIS ISSUE IS A PROGRAM ERROR OR A PART DEFECT. BASED ON THE ERROR CODES WHEN I TOOK MY VEHICLE IN FOR SERVICE (AUG 2016) A CERTIFIED LICENSED TECHNICIAN REPLACED THE ORIGINAL ECM MODULE WITH ONE THAT WAS PURCHASED AT A CERTIFIED TOYOTA DEALERSHIP AND PROGRAMMED IT. I HAD TO TAKE MY VEHICLE BACK IN FOR SERVICE THIS MONTH (AUG 2017) SINCE THIS SAME ISSUE REOCCURRED. FORTUNATELY, IT WAS STILL COVERED UNDER THE PARTS/SERVICE WARRANTY AND A SECOND ECM MODULE FROM THE SAME DEALERSHIP WAS INSTALLED AND PROGRAMMED. HOWEVER, AFTER GETTING A TANK OF GAS TODAY, THIS HAPPENED AGAIN AS I PULLED AWAY FROM THE PUMP! AND YES, MY CAP WAS PROPERLY SECURED. I SENT AN EMAIL TO TOYOTA TO ASK HOW THE COMPANY IS ABLE TO RESOLVE THIS ISSUE FOR ME SINCE THIS MAY BE THE FOURTH ONE INSTALLED IN MY CAR IF I COUNT THE ORIGINAL ONE.I AM VERY CONCERNED THAT MY VEHICLE WILL FAIL WHILE DRIVING ON A HIGHWAY BETWEEN TWO SEMI TRUCKS CAUSING SERIOUS INJURY OR DEATH TO MYSELF AND/OR OTHERS. I HAVE READ THAT OTHER OWNERS OF THIS MAKE/MODEL VEHICLE HAVE HAD SIMILAR EXPERIENCES; AND THAT THERE WAS A RECALL FOR THIS PROBLEM ON OLDER MODELS.(2005-2008 MATRIX HATCHBACK DUE TO ENGINE STALLING ISSUES) IF THIS IS NOT A RECALL PROBLEM FOR MY YEAR/MAKE/MODEL, IT SHOULD BE. PLEASE NOTE THAT I HAVE HAD THIS HAPPEN SEVERAL TIMES AND AT VARIOUS SPEEDS.

• 08/09/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3740000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 08/02/2016· AIR BAGS

  RECEIVED RECALL NOTICE INDICATIING I SHOULD NOT USE FRONT PASSENGER SIDE SEAT. CHECKED WITH LOCAL DEALER WHO ASSURED THAT IT IS ABSOLUTELY SAFE TO USE THAT SEAT..SO WITH CONFLICTING INFO FROM TOYOTA AND THE DEALER JUST WHAT SHOULD I DO???

• 07/22/2015· SEATS

  WHILE MAKING A SHARP MANUEVER FELT A 'POP' UNDER THE DRIVER'S SEAT. SEAT THEN HAD A SLIGHT ROCKING MOVEMENT, AS IF LOSE FROM THE FLOOR (E.G. A SMALL AMOUNT OF 'PLAY' WHERE THERE SHOULD BE NOTHING BUT A SOLID CONNECTION).. WHEN DUE FOR INSPECTION THE VEHICLE WAS FAILED DUE TO VA REQUIREMENTS. OWNER (SELF) DETERMINED THE 'PLAY' WAS BETWEEN THE SEAT PROPER AND THE SLIDING BRACKET TO WHICH IT IS ATTACHED. HE THEN THE PARTIALLY REMOVED PLASTIC COVER FROM THE DRIVERS SIDE OF THE SEAT AND TIGHTENED A LARGE-HEADED SCREW (ABOUT 1/2 INCH) WITH A TORX HEAD USING THE APPROPRIATE BIT MOUNTED IN A SCREW-DRIVER HANDLE. THE SCREW GOT TO NEARLY THE POINT OF BEING 'TIGHT' WHEN IT ABRUPTLY BECAME LOOSE AGAIN AS IF IT WAS 'STRIPPED'. IT WAS THEN TIGHTENED LESS FIRMLY AND THE VEHICLE WAS RE-INSPECTED AND PASSED. ABOUT 2 WEEKS LATER THE 'POP' SENSATION REOCCURRED AND THE 'PLAY' RETURNED. ON 7/19/2015 THE SERVICE MANAGER ON DUTY TOLD ME THERE WAS NO SERVICE BULLETIN ABOUT SEATS FOR THE 2010 MATRIX, THOUGH HE SEEMED TO IMPLY THERE WAS FOR SOME OTHER TOYOTA VEHICLES.

• 07/13/2010· ENGINE AND ENGINE COOLING

  DRIVING TOYOTA MATRIX 2010, IN 97DEGREE HEAT, UP A HILL (6 MILES LONG), IN 3RD GEAR, AIR CONDITIONING OFF (AS SUGGESTED AT THE BOTTOM OF THE HILL), ON CRUISE CONTROL. SPEED OF APPROX 60 MPH. THE CAR SPUTTERED AND THEN STALLED. I WAS ABLE TO RESTART IT AFTER ABOUT 5 MIN. NOTHING WAS DONE TO CORRECT THE FAILURE YET. AN APPOINTMENT WITH THE DEALERSHIP HAS BEEN MADE. *TR

• 07/12/2017· AIR BAGS

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD HAYWARD, CA 94544 510-224-4854) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AFTER THE CONTACT LEFT THE VEHICLE AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 07/11/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROSEVILLE TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 07/10/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (TOYOTA OF FAYETTEVILLE, AR) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 06/26/2017· AIR BAGS

  TAKATA RECALL RECALL WAS ON MAY 23, 2016, OVER ONE YEAR AGO, NO ACTION FROM TOYOTA

• 06/17/2017· AIR BAGS

  TAKATA RECALL. IT HAS BEEN MORE THAN A YEAR SINCE RECEIVING THE NOTICE OF PROBLEM AND IT HAS STILL NOT BEEN RESOLVED.

• 06/11/2019· STEERING

  "ELECTRIC POWER STEERING" WHILE DRIVING THE STEERING DOES NOT CENTER CAUSING YOU TO HAVE TO RECORRECT CONSTANTLY. IT SEEMS LIKE A SAFTEY ISSUE BUT TOYOTA SWINDLED THEIR WAY OUT OF A RECALL.

• 05/31/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUNDERS MOTORS COMPANY WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT CALLED THE MANUFACTURER, BUT THERE WAS NO ANSWER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 05/09/2012· SERVICE BRAKES, HYDRAULIC

  BRAKE PEDAL SUDDENLY FELT SOFT AS IF THERE WAS AIR IN THE BRAKE LINE. BRAKE ONLY WORKED WHEN YOU PUMPED FAST. OTHERWISE THE PEDAL WOULD GO DOWN TO THE FLOOR. I TOOK THE CAR TO THE DEALERSHIP, THEY VERIFIED THE COMPLAINT, AND FIXED THE PROBLEM FOR FREE. THEY REPLACED THE MASTER CYLINDER AND FLUID. BRAKES WERE FINE UNTIL 3 WEEKS AGO, APRIL 23, 2012. EXACTLY THE SAME HAPPENED, THANK GOODNESS AS I WAS DRIVING SLOWLY. TOOK THE CAR BACK IN AND THEY ACKNOWLEDGED THE PROBLEM. THEY CONCLUDED IT WAS A FAULTY PART. THEY REPLACED THE MASTER CYLINDER AGAIN (COVERED BY WARRANTY) AND THE BRAKES WERE FINE AGAIN. THEN TODAY, MAY 9, 2012, THE BRAKES FAILED AGAIN, EXACTLY THE SAME PROBLEM, THANK GOD NO ACCIDENT. MY CAR IS IN THE SHOP AGAIN SO I DON'T KNOW YET WHAT THEIR CONCLUSION IS. THE SCARY THING HERE IS THAT THIS IS THE THIRD TIME THE BRAKES FAILED WITHIN 6 MONTHS. HAVE YOU HAD COMPLAINTS LIKE THIS BEFORE? HAS THERE BEEN A RECALL? I APPRECIATE YOUR CONSIDERATION AND LOOK FORWARD TO YOUR RESPONSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 03/31/2017· AIR BAGS

  TAKATA RECALL, I A WAS INFORMED BY TOYOTA THAT MY CAR WAS A RECALL BECAUSE OF THE PASSENGER SIDEAIRBAG. I CALLED TOYOTA IN DEERFIELD BEACH FL. SEVERAL TIMES AND THEY TOLD ME THE PART HASN'T COME IN YET. I DRIVE MY FAMLY AND FRIENDS AROUND AND WORRY ABOUT THEIR SAFETY! WHAT TO DO?

• 03/29/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EMC VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 160,000.

• 03/27/2017· AIR BAGS

  TAKATA RECALL NO REMEDY FOR MY PASSENGER AIRBAG YET. ITS TAKING TOO LONG. I CANT HAVE A FRONT PASSENGER WITH ME.

• 03/15/2017· AIR BAGS

  TAKATA RECALL - NO REMEDY HAS BEEN PROVIDED AND IT HAS BEEN EIGHT MONTHS. THE CAR WAS BROUGHT TO THE LOCAL DEALER IN JULY 2016 AND AS IT WAS THE FAMILY CAR WE WERE URGED TO TURN OVER THE VEHICLE TO THE DEALER IN FAVOR OF A LONG TERM RENTAL CAR UNTIL THEY WERE ABLE TO FIX IT. WE HAVE NOT HEARD ANYTHING IFROM TOYOTA SINCE AND NO ONE AT THE LOCAL DEALER CAN TELL US ANYTHING IN REGARDS TO TIMELINE FOR THE REMEDY.

• 03/06/2010· AIR BAGS,EQUIPMENT

  IN JULY 2009 I PURCHASED A NEW 2010 TOYOTA MATRIX FROM SUNRISE TOYOTA IN OAKDALE , NEW YORK. WHEN SHOPPING FOR MY VEHICLE I WAS LOOKING FOR ONE THAT HAD A DRIVERS SIDE KNEE AIRBAG SINCE I HAD RECENTLY HAD KNEE SURGERY AND A CHRONIC KNEE PROBLEM. WHEN LOOKING AT THE 2010 TOYOTA MATRIX THE WINDOW STICKER (MONRONEY) INDICATED THAT THE CAR CAME EQUIPPED WITH A DRIVERS SIDE KNEE AIR BAG AS STANDARD SAFETY EQUIPMENT. THE SALES PERSON ALSO REITERATED THAT THE CAR HAD THIS SAFETY EQUIPMENT. I PURCHASED THE VEHICLE. IN JANUARY OF 2010, NEARLY 6 MONTHS AFTER I PURCHASED THE TOYOTA MATRIX, I RECEIVED A LETTER FROM TOYOTA TELLING ME THAT MY CAR DID NOT HAVE A DRIVERS SIDE KNEE AIRBAG AND THAT THE MONRONEY WINDOW STICKER WAS WRONG. AS OF THE DATE OF THIS COMPLIANT, DESPITE MY COMPLAINING TO THE DEALERSHIP AND TOYOTA, I HAVE NOT RECEIVED ANY ADDITIONAL INFORMATION FROM EITHER THE DEALER OR TOYOTA AS TO HOW THEY INTEND TO RESOLVE THIS ISSUE SINCE I WAS DECEPTIVELY SOLD A VEHICLE UNDER THE PRETENSE THAT IT HAD A SAFETY OPTION THAT IT IN FACT DID NOT. MY STORY WAS RECENTLY PUBLICIZED IN THE MEDIA WITH AN ARTICLE IN NEWSDAY REPORTING ON THIS SERIOUS ERROR THAT PLACES THE PUBLIC AT RISK. *TR

• 02/17/2016· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE EXITING THE FREEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR, BUT THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO A COLLISION LOT. THE VEHICLE WAS TOTALED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

• 02/17/2010· STEERING,SERVICE BRAKES, ELECTRIC

  2010 TOYOTA MATRIX PURCHASED BRAND NEW NOVEMBER OF 2009 WITH ONLY 5 MILES READING ON THE ODOMETER. ALTHOUGH THERE HAS BEEN NO ACCIDENT WITH THIS VEHICLE I AM VERY CONCERNED ABOUT TWO OPERATIONAL ISSUES: STEERING ON HIGHWAYS AT HIGHWAY SPEED AND BRAKES NOT ENGAGING. ON STRAIGHTAWAYS THIS VEHICLE SWERVES BACK AND FORTH. I AM CONSTANTLY HAVING TO CORRECT ITS DIRECTION. WE TRIED ADJUSTING THE TIRE INFLATION WITH NO HELP. TOOK IT TO THE DEALERSHIP WHO READJUSTED THE TIRES BACK AND SAID THE VEHICLE WAS STILL WITHIN DESIGN SPECS. OUR NEWEST ATTEMPT WAS TO TRY EXTRA WEIGHT IN THE BACK WHICH IS NOT HELPING EITHER. THE OTHER BIG ISSUE THAT HAS HAPPENED WITH THIS VEHICLE WAS 3 SEPARATE EVENTS I HAD TO PUMP THE BRAKES TO BEFORE THEY WOULD ENGAGE. THE DEALERSHIP COULD NOT REPRODUCE THE PROBLEM AND QUESTIONED OPERATOR ERROR. ALL MANUFACTURE SPECS AGAIN WERE WITHIN DESIGN LIMITS. PLEASE NOTE THESE ISSUES WERE PRESENT AND NOTED PRIOR TO ALL THE RECALL NOTIFICATIONS. WE HAVE TRIED TO MAKE THINGS WORK BUT ARE NOW BEGINNING TO WORRY ABOUT THE SAFETY OF THIS BRAND NEW VEHICLE. *TR

• 02/09/2015· SUSPENSION

  TL*THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT AN UNKNOWN SOUND EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

• 02/03/2010· SERVICE BRAKES, HYDRAULIC

  BRAKES DO NOT WORK (NO BRAKE FORCE TO WHEELS) FIRST SECOND OF BRAKING WHEN COLD IN HUMID WEATHER CONDITIONS FOR EXAMPLE AFTER STANDING STILL OVERNIGHT IN TEMPERATURES BETWEEN 0 AND 10 C. HAVE HAPPENED REPEATEDLY AND IS UNSAFE FOR EXAMPLE AT CROSSING OTHER ROAD. THIS IS SECOND VEHICLE OF THIS MODEL WITH SAME PROBLEM AND DEALER HAVE NOT MANAGED TO FIX. MY VEHICLE IS IN EUROPE AND MODEL IS AVENSIS BUT I BELIEVE YOU NEED TO INVESTIGATE AS THIS BRAKE SYSTEM IS PROBABLY USED ALSO IN USA ON US CARS. *TR

• 01/30/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 01/21/2017· AIR BAGS

  TAKATA RECALL. ATTACHED NOTICE RECEIVED FEB 2016. TOYOTA RECOMMENDS NOT HAVING ANYONE IN THE PASSENGER SEAT. IT'S BEEN APPROXIMATELY ONE YEAR AND A REMEDY IS STILL NOT YET AVAILABLE.

• 01/13/2017· AIR BAGS,ENGINE

  MY CAR IS HAVING AN EXCESSIVE OIL CONSUMPTION ON WHICH IS A PROBLEM THAT TOYOTA DEALERS ARE FULLY AWARE OF AND ARE NOT WILLING TO DO ANYTHING TO FIX THE PROBLEM. IS UNACCEPTABLE THAT A CAR WITH ONLY 35,000 MILES ON IT CONSUMED ALL THE OIL OUT BEFORE IT REACHES 4,500 MILES FOR SERVICE REQUIREMENT. GOVERNMENT NEEDS TO DO SOMETHING ABOUT THIS FRAUDULENT DEALERS WHOM ARE TAKING ADVANTAGE OF PEOPLE LIKE ME AND STATING THAT ACCORDING TO TOYOTAS PROTOCOL THERE IS NOT PROBLEM WITH THE CAR IF ITS CONSUMING ALL THE OIL OUT AFTER THE 2 TEST TOYOTA PERFORMS. AND THEY DO NOT WANT CUSTOMERS TO GO WITH A PRIVATE MECHANIC TO PERFORM THE TEST BECAUSE THEY TAKE ALL OF THEIR LIABILITY OFF IF SOMEONE ELSE BESIDE TOYOTA MECHANICS TOUCH THE CAR. IT'S OBVIOUS THEY ARE HIDING SOMETHING AGAIN. PLEASE HELP.

• 01/12/2017· VISIBILITY,AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 15V689000 (VISIBILITY) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PART NOT AVAILABLE.

• 01/10/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 01/06/2012· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE EXHIBITED AN ABNORMAL INCREASE IN ENGINE RPMS. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 5,800.

• 01/05/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.