2010 Toyota Highlander Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2016· STRUCTURE

  POWER LIFT HATCHBACK DOOR NOT COSED ALL THE WAY. VERY DANGEROUS.

• 12/27/2014· EQUIPMENT ADAPTIVE/MOBILITY,VISIBILITY/WIPER

  VISOR ON DRIVER'S SIDE DROPPED DOWN AND WILL NOT STAY UP. IT IS AN ABSOLUTE HAZARD. *TR

• 12/27/2010· TIRES

  TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER EQUIPPED WITH TOYO A20 TIRES (NA), SIZE 245/55/R19. THE CONTACT STATED THAT WHEN RECEIVING THE VEHICLE, IT SWAYED TO THE SIDE IT WAS TURNED. THE CONTACT CALLED THE TIRE MANUFACTURER WHO OFFERED NO ASSISTANCE AND REFERRED HIM TO THE VEHICLE MANUFACTURER. THE DEALER STATED THAT THE BRAND OF THE TIRES WAS NOT COMPATIBLE WITH WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS 208. THE CONSUMER STATED WHEN GOING AROUND CURVES, THE VEHICLE WOULD LEAN INTO THE CORNER CURVE MORE THAN NORMAL, WHICH WOULD CAUSE THE CONSUMER TO FORCIBLY TURN THE STEERING WHEEL TO BRING THE VEHICLE BACK INTO THE CENTER OF THE LANE. THE CONSUMER BELIEVED THE SIDEWALLS OF THE TIRES WERE TOO SOFT, WHICH ALLOWED THE VEHICLE TO ROLL SIDEWAYS BECAUSE OF ITS WEIGHT, INTO THE CORNERS AND CURVES OF THE ROADWAY. THE CONSUMER STATED DUE TO SAFETY CONCERNS, HE PURCHASED A NEW HEAVIER SET OF TIRES. UPDATED EVOQ 03/04/11

• 12/24/2017· ELECTRICAL SYSTEM

  BACK DOOR STATES THAT IT IS AJAR EVEN WHEN IT IS COMPLETELY CLOSED. THIS SEEMS TO BE SAFETY ISSUE TO ME AND TOYOTA SHOULD CHECK AND ISSUE AN RECALL.

• 12/23/2025· ELECTRICAL SYSTEM

  The contact owns a 2010 Toyota Highlander. The contact stated that the gear shifter had been stuck on several occasions. The vehicle was taken to the dealer, where the fuses were replaced on several occasions; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the rearview mirror wiring had failed. The vehicle was repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

• 12/23/2009· VISIBILITY

  WE HAVE CONTACTED TOYOTA ABOUT OUR 2010 HIGHLANDER & ITS DEFECTIVE WINDSHIELD WHICH, BASED ON CONVERSATIONS WE'VE HAD WITH REPAIR SHOPS AND TOYOTA EMPLOYEES, IS LIKELY CAUSED BY THE PLASTIC FILM PRESSED BETWEEN THE GLASS. THIS DEFECT CAUSES VISUAL DISTORTION AND IS INCREDIBLY DISTRACTIVE WHILE DRIVING AND CAUSES EYE STRAIN. I SPOKE TO THE SALESMAN THE OTHER DAY WHO NOW SAYS HE BELIEVES IT IS A DEFECT IN ALL HIGHLANDERS (WE HAVE NOT SEEN THIS DEFECT IN OTHER HIGHLANDERS OURSELVES). TOYOTA CORP, DESPITE ALL OF THIS, REFUSES TO ACKNOWLEDGE THE PROBLEM NOR EVEN MEET WITH US. THEY SIMPLY STATE IT IS OUR IMAGINATION. WHENEVER WE DISCUSS THE MATTER WITH TOYOTA'S SERVICE DEPARTMENT, THEY DENY IT EXISTS. BUT EMPLOYEES OF THE DEALERSHIP ACKNOWLEDGE THE PROBLEM. *TR

• 12/21/2015· UNKNOWN OR OTHER

  DOOR LOCKS ON PASSENGER FRONT AND REAR, DRIVER FRONT AND REAR, HAVE ALL BEEN REPLACED OR REPAIRED AT LEAST TWICE DUE TO MALFUNCTIONS. AS OF DECEMBER 2015, THE LOCKS ARE FAILING AGAIN FOR A THIRD TIME, CREATING A SAFETY HAZARD. LOCKS DON'T WORK. THEY WILL EITHER STAY LOCKED, FAILING TO OPEN, OR NOW, THEY WILL NOT LOCK AT ALL. THIS IS AN ONGOING PROBLEM THAT HAS NEVER BEEN FIXED PROPERLY. KEEPS RECURRING.

• 12/17/2010· SERVICE BRAKES, HYDRAULICCrash

  I WAS DRIVING ON A STRAIGHT AND LEVEL ROAD, AT APPROXIMATELY 30 MPH. TRAFFIC CAME TO A SUDDEN STOP AND I APPLIED THE BRAKES IN A HARD AND SUDDEN MANNER, BUT THE VEHICLE FAILED TO STOP IN TIME, THOUGH I BELIEVE IT SHOULD HAVE. NO AIRBAGS DEPLOYED. MY VEHICLE STRUCK THE VEHICLE IN FRONT OF ME, ALSO PUSHING THAT VEHICLE INTO THE ONE IN FRONT OF IT. DURING REPAIRS, IT WAS DISCOVERED THE BRAKE PEDAL MECHANISM HAD FAILED AT SOME POINT, REQUIRING REPLACEMENT.

• 12/13/2010· VEHICLE SPEED CONTROL,UNKNOWN OR OTHERCrash

  DRIVER BACKED OUT OF AN END PARKING SPACE (NOSE IN, CURB IN FRONT AND ON RIGHT). DRIVER FELT WHEEL (RIGHT SIDE) GO OVER CURB (TURNED TOO QUICKLY). DRIVER STOPPED, SHIFTED TO DRIVE (FORWARD) TO GET OFF THE CURB. WHEN DRIVER TOUCHED ACCELERATOR, THE VEHICLE SHOT FORWARD (SEEMED LIKE 50 MPH). LEFT FRONT OF THE HIGHLANDER CREASED THE TWO SIDE DOORS OF THE MINIVAN PARKED ADJACENT ON THE LEFT. THE LEFT FRONT OF THE HIGHLANDER SUSTAINED GRILLE DAMAGE, LEFT FENDER, HEADLIGHT AND RUNNING LIGHT, DRIVER DOOR AND LEFT MIRROR. FENDER PUSHED BACK PREVENTED DRIVER DOOR FROM BEING OPENED. AIR BAGS DID NOT DEPLOY. THE HIGHLANDER WAS PURCHASED 1/4/2010. THE ACCELERATOR RECALL WAS PERFORMED BY THE DEALER IN MARCH 2010.

• 12/12/2024· EXTERIOR LIGHTING

  Headlamps become cloudy and burn out new, expensive bulbs in months. Internet search says Toyota is aware of problem, but prior to my search my dealership wanted to charge me hundreds of dollars to 'evaluate electrical system'

• 12/10/2013· STEERING

  THREE TIMES REPORTED FEELING A RATTLE IN THE STEERING ON RIGHT TURN LN ROUGH ROAD TO TOYOTA SERVICE DEPT. THREE TIMES THEY DENY SAYING 3 PEOPLE (INCLUDING THE SERVICE MANAGER) DROVE IT AND DIDN'T FEEL ANYTHING. I TOLD THEM THAT WHEN THERE'S MORE WEIGHT ON THE FRONT END, LIKE BRAKING DOWNHILL AND TURNING RIGHT CAN FEEL IT MORE. BUT THE TESTED ON FLAT GROUND IN THE AREA OF MOTOR IMPORTS DOWNTOWN HONOLULU. I EVEN REPORTED IN EARLIER SERVICING THAT THE CAR DRIFTS FROM SIDE TO SIDE ON THE FREEWAY. AS IF THE STEERING IS LOOSE. AND THEY TEST DROVE AND SAID IT WAS FINE. THIS IS THE LAST DAY OF MY WARRANTY AND I GOOGLED THE PROBLEM TO FIND OTHERS WITH THE SAME PROBLEM AND EVEN A DIAGRAM OF THE FIX ON: HTTP://WWW.UNDERHOODSERVICE.COM/ARTICLE/110175/TECH_TIPS_TOYOTA_TACOMA_MAKES_RATTLING_NOISES_ON_ROUGH_ROADS.ASPX . THIS SHOWS THAT IN 2012 THEY FIXED IT ON SOME TOYOTA'S: A NEWLY DESIGNED STEERING INTERMEDIATE SHAFT (P/N 45220-04020) HAS BEEN MADE AVAILABLE TO ADDRESS THIS CONDITION, BUT THAT'S 2012. MY CAR IS A 2010 BEFORE THE FIX. THE SOLUTION IS TO INSTALL A STEERING WHEEL HOLDER. OTHER REPORTS AT HTTP://WWW.EDMUNDS.COM/TOYOTA/VENZA/2009/CONSUMER-REVIEWS/2009-VENZA-STEERING-COLUMN-RATTLE.HTML?STYLE=101109188&SUB=&REVIEWID=4641729. SHOW THAT THE PROBLEM IS ABOUT $1500 TO FIX AND SOMEBODY EVEN HAD A STEERING COLUMN FAILURE. *TR

• 12/10/2009· VISIBILITY

  IMMEDIATELY AFTER PURCHASING OUR CAR, WE NOTICED THAT THE FRONT WINDSHIELD WAS DEFECTIVE. IT HAS WAVES, CAUSING VISION DISTORTION AND HEADACHES. WE HAVE CONTACTED TOYOTA AND ALSO HAD A TOYOTA CORP REP LOOK AT IT, WITHOUT US BEING PRESENT, AND THEY SIMPLY DENY THIS PROBLEM EXISTS. WE HAVE COMPARED IT WITH OTHER HIGHLANDERS, AND NONE HAVE THE SAME ISSUE. THE SALESPEOPLE ACKNOWLEDGE A PROBLEM EXISTS, BUT TOYOTA WILL NOT FIX IT. *TR

• 12/09/2014· STRUCTURE

  APPARENTLY THIS IS A VERY COMMON PROBLEM FROM MY RESEARCH AND MY DISCUSSION WITH THE DEALER. MY 2010 HIGHLANDER WITH 40K MILES HAS A POWER REAR DOOR. THE HINGES HOLDING THE DOOR ARE SPACED TOO FAR WHICH CAUSES STRESS ON THE MECHANICAL ARM AND BOLT THAT ATTACH TO THE DOOR. MY WIFE WAS IN THE VEHICLE AND PRESSED THE BUTTON TO CLOSE THE REAR POWER DOOR WHEN SHE HEARD A LOUD "POP". THE BOLT ATTACHING THE "ARM" TO THE DOOR STRIPPED AND CAME OUT OF THE DOOR. THE DEALER SAID MY FULL COVERAGE "BUMPER TO BUMPER" WARRANTY DOES NOT COVER THIS AND GAVE ME THE PHONE NUMBER TO TOYOTA. I SPOKE WITH TOYOTA AND THEY INVESTIGATED THE ISSUE WITH THE DEALER. TOYOTA CAME BACK AND OFFERED TO SPLIT THE COST 50%. THIS IS UNACCEPTABLE IN MY OPINION AS IT IS CLEARLY A MANUFACTURING ISSUE AS WELL AS A SAFETY CONCERN. IF MY WIFE HAD BEEN BEHIND THE VEHICLE AND PRESSED THE POWER DOOR BUTTON, SHE COULD HAVE BEEN STRUCK IN THE FACE WITH THE METAL BAR WHEN IT PULLED ITSELF OUT OF THE DOOR. TOYOTA SHOULD STAND BEHIND THEIR PRODUCT ESPECIALLY TO THOSE WHO WENT THE EXTRA STEP AND PURCHASED AN EXTENDED WARRANTY THROUGH THEM. THIS SHOULD BE BEYOND THE STANDARD 3 YEAR 36K WARRANTY AND ABOVE THAT, SHOULD BE A RECALL ISSUE DUE TO THE POTENTIAL SAFETY HAZARD THIS ISSUE CAN CAUSE. *TR

• 12/05/2014· VISIBILITY/WIPER

  DRIVER SIDE SUN VISOR SPRING SEEMS TO BE DEFECTIVE AND THE SUN VISOR KEEPS FALLING DOWN (DOES NOT STAY IN UP POSITION) BLOCKING THE VISIBILITY OF THE ROAD. *TR

• 12/03/2015· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR PASSENGER SIDE WINDOWS FAILED TO CLOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V689000 (VISIBILITY) AFTER THE FAILURE WAS EXPERIENCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE UNKNOWN AREAS WERE LUBRICATED, BUT THE FAILURE PERSISTED. THE DEALER DID NOT INSPECT OR REPLACE THE PWM CIRCUIT BOARD; HOWEVER, THE REMEDY DID NOT PREVENT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

• 12/02/2011· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE BATTERY DIED PREMATURELY. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE BY CHANGING THE BATTERY. ON THE THIRD OCCASION, THE CONTACT NOTIFIED THE MANUFACTURER WHO ADVISE THAT THE VEHICLE NEEDED TO BE DRIVEN AT LEAST 15 MILES PER DAY TO PREVENT THE BATTERY FROM GOING DEAD BECAUSE OF THE DESSERT-LIKE CLIMATE IN WHICH THE CONTACT RESIDED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CURRENT MILEAGE WAS 11,200 AND THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 01/05/12*LJ THE CONSUMER STATED TOYOTA FINALLY INSPECTED THE VEHICLE AND DETERMINED THE BATTERY NEEDED TO BE RECHARGED.

• 11/30/2022· SERVICE BRAKES

  Driving down the highway the abs srs air bag lights and the warning triangle all came on and then shortly after that a loud continuous beeping sound started and when my wife tried to pull over she realized she really had to cram on the brakes to get the car to stop... this scared the daylights out of my wife and thank god we didn't get in wreck!! But I dont understand why this is not a recall problem after all the other people I have read about with the same problem with the abs accumulator bleeding off pressure causing the pump motor to run abnormally long and in our case constantly to the point of no being burnt up and needing to replace.. my wife is the second owner of this car and we have had it since 2015... how is the window switch MORE OF AA CONCERN THAN FAULTY ABS ACCUMULATORS???

• 11/30/2018· ENGINE

  WE WERE TRAVELING ON THE INTERSTATE AFTER ABOUT A 7 HOUR DRIVE AND THE LOW OIL PRESSURE WARNING DISPLAY WAS FLICKERING ON AND OFF BUT NEVER STAYED ON CONSISTENTLY. I PULLED OVER AND THERE WAS NO OIL IN THE ENGINE, I MEAN IT WAS BONE DRY. I'M TRULY SURPRISED THE CAR WAS STILL OPERATING. WHEN OIL WAS PUT IN, IT POURED, AND I MEAN POURED, RIGHT BACK OUT. WE HAD TO BE TOWED BECAUSE THE CAR COULD NOT BE DRIVEN. IT WAS DETERMINED THAT THE ENGINE OIL COOLER LINE WAS LEAKING.

• 11/27/2012· VISIBILITY/WIPER

  DRIVERS SIDE SUN VISOR DROPS DOWN AND WILL NOT STAY IN THE UP POSITION OBSTRUCTING MY VISIBILITY. *TR

• 11/21/2010· SUSPENSION

  BROUGHT VEHICLE TO DEALER VEHICLE WAS PURCHASED FROM FOR A OIL CHANGE AND TIRE ROTATION. IMMEDIATELY AFTER THE VEHICLE SERVICE WE DISCOVERED A "NOISE" FROM THE REAR OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALER TO DISCOVER THAT THEY BELIEVE THAT THE REAR WHEEL BEARINGS HAVE FAILED FOR SOME REASON. *TR

• 11/15/2021· SERVICE BRAKES

  MY 2010 HIGHLANDER HYBRID HAD AN ISSUE WITH THE BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. CUSTOMER SUPPORT SERVICE IS EXPIRED ON DEC 31, 2020 WHICH IS NOT FAIR. THIS PROBLEM CAN CAUSE SERIOUS ACCIDENT AND CAUSE. IT WAS LUCKY THAT MY WIFE MANAGED TO STOP THE VEHICLE WHEN BRAKE DOES NOT WORK AND ALL THE LIGHTS ON. MY WIFE NOW COULD NOT DRIVE BECAUSE SHE IS TOO SCARED TO DRIVE ANYMORE. THIS ISSUE RAISED A BIG ENOUGH ISSUE FOR TOYOTA TO EXTEND COVERAGE. IT NEEDS TO BE A RECALL, AS THE TOTAL REPAIR COSTS EXCEED $3500 IN MOST CASES FOR A PART TOYOTA HAS ESSENTIALLY ADMITTED WAS DEFECTED.

• 11/13/2013· VISIBILITY/WIPER

  WHILE DRIVING DOWN THE HIGHWAY, THE DRIVER'S SIDE SUN VISOR FELL DOWN AND OBSTRUCTED VIEW OF THE ROAD. WHEN ATTEMPTING TO PUSH VISOR BACK UP OUT OF MY LINE OF SIGHT, IT WOULD NOT STAY IN THE PROPER POSITION TO BLOCK SUN AND TO WHERE IT DID NOT OBSTRUCT VIEW OF THE ROAD. THE VISOR WILL EITHER STAY ALL THE WAY UP AGAINST THE CEILING OR ALL THE WAY DOWN ALMOST PARALLEL WITH THE WINDSHIELD. THERE SEEMS TO BE SOME TYPE OF SPRING OR PIECE OF MATERIAL BROKEN INSIDE VISOR CAUSING IT TO MALFUNCTION. THIS IS VERY ANNOYING AND VERY UNSAFE. *TR

• 11/11/2014· VISIBILITY/WIPER

  DRIVER SIDE SUN VISOR TENSION COMPLETELY BROKE UNDER NORMAL USE. VISOR HANGS STRAIGHT DOWN AND WON'T RETURN TO THE UP POSITION, OR ANY OTHER POSITION. BLOCKS MUCH OF THE FIELD OF VIEW FOR ANY DRIVER (LIKE ME) TALLER THAN 5'5". *TR

• 11/04/2018· SERVICE BRAKES

  ABS - CODE -1391,THIS IS SECOND TIME,FIRST TIME(2016) WAS CHANGED THIS PART -44510-48080

• 11/03/2013· AIR BAGSCrash

  MY HUSBAND AND TWO YEAR OLD DAUGHTER WERE IN A HEAD ON COLLISION WITH A TREE AFTER ANOTHER VEHICLE CAME INTO HIS LANE AND HE ATTEMPTED TO AVOID THE HEAD ON COLLISION WITH THE OTHER VEHICLE. NO AIRBAGS DEPLOYED. SIGNIFICANT INJURIES. THE FRONT END OF THE VEHICLE WRAPPED AROUND THE TREE. WINDSHIELD SHATTERED IN SEVERAL PLACES. RIGHT PASSENGER DOOR SMASHED IN. NO DOORS ON THE CAR CLOSE ALL THE WAY. REAR PASSENGER DOOR IS OFF THE HINGE. CAR IS A TOTAL LOSS. SIX AIRBAGS IN THE CAR AND NOT ONE OF THEM DEPLOYED. VEHICLE WAS PURCHASED BRAND NEW. NEVER BEEN WRECKED. *TR

• 10/31/2013· VISIBILITY/WIPER

  DRIVERS SIDE SUNVISOR DROPS DOWN INTO VIEW AND WILL NOT STAY UP, SEEMS TO BE A MAJOR PROBLEM WITH ALL THESE CARS FROM WHAT I SEE ON ALL THE FORUMS. *TR

• 10/28/2014· SERVICE BRAKES

  ON JULY 16, 2014 I TURNED MY CAR ON, READY TO RETURN HOME TO NEW JERSEY FROM BROOKLYN, AT THIS POINT THE BRAKE LIGHT SIGNAL, ABS, AND WARNING ICON ALL TURNED ON. THE CAMERA DISPLAYED A TEXT STATING BRAKE MALFUNCTION AND GIVING INSTRUCTIONS TO PARK THE CAR IMMEDIATELY. I CALLED THE TOYOTA 800 NUMBER AND FOLLOWED THEIR RECOMMENDATIONS, L HAD THE CAR TOW TO THE NEAREST TOYOTA DEALER, BAY RIDGE TOYOTA OF BROOKLYN. I PICKED UP THE CAR ON THE 18 TH, I WAS TOLD THEY RAN ALL TESTS AN THEY FOUND EVERYTHING PROPERLY INSTALLED. THEY SCAN TEST CLEAN ALL DTC PERFORMED INITIALIZATION AND CALIBRATION OF THE LINEAR SOLENOID VALVE. THEY ROAD TESTED THE VEHICLE AND CONFIRMED REPAIR, NO LIGHTS ON, AT A COST OF $227 PLUS TAX. TODAY THE 28 OF OCTOBER AS I TURNED MY CAR ON I FACE THE SAME PROBLEM ALL THE BRAKE LIGHTS, ABS, WARNING, AND DISPLAY TEXT INDICATING MALFUNCTION, TO STOP THE CAR. I AGAIN CALLED FOR TOW WENT TO TOYOTA OF HILLSIDE IN NJ, EXPLAINED WHAT HAPPENED. WAS ASK WHY I HAD THE CAR TOW AFTER TELLING THE SERVICE REPRESENTATIVE ABOUT THE BRAKES. HOW CAN ANYONE DRIVE A VEHICLE THAT IS WARNING YOU NOT TO DO SO. I ALSO SPOKE TO THE SERVICE MANAGER STATING THAT I DON'T THINK I SHOULD PAY FOR THIS SERVICE AGAIN SINCE ITS BEEN ONLY 1500 MILES OR A LITTLE OVER 90 DAYS SINCE THE SAME PROBLEM. AM SURE THERE'S MORE TO THIS. THANK YOU *TR

• 10/27/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. TWO YEARS AGO, THE DEALER REPLACED THE FLEXIBLE FLAT CABLE (FFC) PER NHTSA CAMPAIGN NUMBER: 14V168000 (AIR BAGS). THE FFC THAT WAS REPLACED BECOME FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FFC NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,856.

• 10/27/2010· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  2010 TOYOTA HIGHLANDER. S10 APPROPRIATE HANDLING- LETTER FROM REGARDING TOYOTA PROBLEMS *TGW THE CONSUMER STATED THE VEHICLE WAS DELIVERED TO HIM AND HIS WIFE DURING THE SALES SUSPENSION PERIOD OF TOYOTA VEHICLES WITHOUT THE ACCELERATOR RECALL WORK BEING COMPLETED. ALSO, AFTER OWNING THE VEHICLE FOR FIVE DAYS, THE VEHICLE WOULD NOT START. THE DEALER STATED THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. *JB

• 10/26/2022· EXTERIOR LIGHTING

  I purchase The H4 LED’s from headlightexperts.com February 2022. There is a design flaw with their H4.bulb. The low beam have LED’s on both sides of the light bulb, however the halogen bulb has a shield so that light will only come out of one side of the bulb. The result of leds on both sides of the low beam is light hits the high beam reflector from the back side of the low beam led bulb, and blinds oncoming vehicles. When I contacted customer service via email, they kept saying I have the bulb at the wrong angle, and sent me links to 2videos for proper installation. I keep adjusting the bulb, at first with 45degree turns but then even less- still the light from the back side of the low beam bleeds onto the high beam reflector and blinds oncoming vehicles due to this design flaw. When I called the companies Phone number [XXX] it links to their sales department only. I attempted to explain the issue to their salesman who salesman who proceeded to dismiss the concern as my fault for not installing it correctly. There is no way to install this product correctly due to the fact it has low beam leds hitting a high beam reflector. When I pointed out the safety issue this product creates, I was told to look elsewhere for “some unicorn bulb that doesn’t exist.” He was rude, Hostile and argumentative.. When I attempted to explain the design flaw issue again, he selected would talk over me saying “bla bla bla bla bla” when ever I spoke like a 4yr old. In short there was ZERO concern for public safe their product puts at risk. I have included photos of both sides of their product showing high and low beam leds on both side of the bulb, as well as photos of a standard halogen bulb with the metal shield to prevent any spillage of low beam light onto a high beam reflector- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 10/26/2015· ENGINE

  WHILE DRIVING DOWN A ROAD WITHOUT WARNING ONE OF THE IGNITION COILS FAILED CAUSING THE ENGINE AND THE CAR TO IMMEDIATELY STOP IN TRAFFIC. FORTUNATELY, WE WERE ON A RURAL ROAD AND GOING LESS THAN 30 MPH, BUT ON A FREEWAY AT SPEED WE WOULD HAVE BEEN IN AN EXTREMELY DANGEROUS SITUATION. THE HIGHLANDER HYBRID UNLIKE MOST CARS WILL NOT RUN AT ALL WITH AN IGNITION COIL FAILURE. THUS, THERE IS A RISK OF A SUDDEN LOSS OF POWER. THE TOYOTA DEALER WAS UNABLE TO OFFER ANY EXPLANATION OTHER THAN THEE THINGS HAPPEN. THE VEHICLE HAD ONLY 80,000 MILES, HAD BEEN MAINTAINED BY TOYOTA DEALERS ON A REGULAR BASIS AND IS FIVE YEARS OLD. I HAVE BEEN DRIVING FOR 58 YEARS AND HAVE NEVER EXPERIENCED AN IGNITION COIL FAILURE.

• 10/26/2013· VISIBILITY/WIPER

  VISOR ON DRIVERS SIDE WILL NOT GO UP. IT IS CONSTANTLY IN THE WAY OF MY VISION AS I DRIVE. *TR

• 10/25/2017· STEERING,POWER TRAIN

  WHEN TURNING STEERING WHEEL A CLICKING NOISE IS HEARD. THERE IS A TSB OUT ON THIS PROBLEM WHILE VEHICLE IS IN MOTION A NOISE WAS HEARD, AND A LOUD HUMMING NOISE IS COMING FROM THE REAR. VEHICLE WAS INSPECTED TO FIND PROBLEM AND DIFFERENTIAL ASSEMBLY NEED TO BE REPLACED. THERE IS A TSB OUT ON THIS PROBLEM

• 10/24/2023· SERVICE BRAKES

  On approx. October 19, 2023 my vehicle started showing 4 error messages on the display: Brake Malfunction, Check ABS, Check VSC System, and Check Brake System. At the same time, these 5 warning lamps became illuminated: Brake System Warning Light and Warning Buzzer (Red), Brake System Warning Light (Yellow), Master Warning Light (Yellow), ABS Warning Light (Yellow), and SLIP Indicator (Yellow). A car repair technician obtained the following error codes from the vehicle in a diagnosis: C1391 (Abnormal Leak in Accumulator). I was informed that the VSC (vehicle stability control) safety feature of the vehicle is disabled while the error codes and messages are present. Toyota previously issued a customer support bulletin (No. POL19-06) on June 6, 2019, titled "Customer Support Program ZKC: Certain 2008-2010 Model Year Highlander Hybrid Vehicles Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly". In the bulletin, Toyota acknowledged that its 2008-2010 Highlander Hybrid models had "certain internal malfunctions of the Brake Actuator Assembly". Affected error codes include C1391 and C1253, among others. Affected warning lamps consists of all 5 of the warning lamps that were illuminated in my vehicle. Affected parts include 04008-26448 (Actuator Assy, Brake w/ Fluid) and 04008-51148 (Pump Kit, Brake Booster w/ Accumulator). Instead of issuing a recall for this hazardous defect, Toyota opted to offer "Customer Support Program ZKC". The malfunction that manifested my vehicle is not eligible for this program. Toyota should issue a proper recall to address this safety hazard.

• 10/24/2018· STRUCTURE

  WHILE USING THE TAILGATE CLOSE BUTTON ON THE KEY FOB,CAR SHUT OFF AND PARKED, A LOUD BANG WAS HEARD WHILE THE DOOR WAS CLOSING AND THE DOOR JAMMED, SLIGHTLY OPENED AND IMMOVABLE. HAD TO TAKE THE CAR TO A CERTIFIED TOYOTA REPAIR FACILITY TO GET THE CLOSING SERVO DISCONNECTED SO THE DOOR WOULD SHUT. MANUAL OPERATION OF THE DOOR IS THE ONLY WAY TO OPEN AND CLOSE AT THIS TIME. NOTHING WAS BLOCKING THE DOOR AS IT WAS CLOSING AND COMPLETE REPAIR APPEARS TO BE VERY EXPENSIVE. BACK DOOR HINGES APPEAR TO BE SLIGHTLY OUT OF LINE BUT DOOR WILL CLOSE MANUALLY. T-SB-0038-15 ADDRESSES A PROBLEM SIMILAR TO THIS BUT THE DOOR WOULD OPEN - IN THIS CASE IT WOULD NOT UNTIL THE TOYOTA SERVICEMAN REMOVED THE SERVO.

• 10/21/2014· ELECTRICAL SYSTEM,VISIBILITY

  SEVERAL TIMES SINCE WE PURCHASED THE VEHICLE, THE FRONT DRIVER'S WINDOW WILL COME OFF TRACK AND NOT ALLOW TO ROLL UP THE WINDOW. THIS REALLY IS NOT A SAFETY ISSUE HOWEVER ONE TIME THE WINDOW DID NOT COME OFF TRACK HOWEVER THE DOOR WOULD NOT OPEN FROM THE INSIDE. WE HAD TO ROLL DOWN THE WINDOW TO OPEN FROM THE OUTSIDE. THIS WAS VERY SCARY SINCE MY WIFE DRIVES THE VEHICLE AND TRANSPORTS OUR CHILDREN AND GRANDSON. I WAS AFRAID IF SHE WERE IN AN ACCIDENT AND THE POWER WINDOW DID NOT WORK SHE WOULD HAVE TO FIND ANOTHER WAY TO EXIT THE VEHICLE. SINCE THE VEHICLE HAS BEEN OUT OF WARRANTY, WE FOUND ANOTHER PLACE TO FIX THE ISSUE. WE STILL HAVE ISSUES AT TIMES WITH THE WINDOW. ANOTHER ISSUE IS THAT THE REAR DOOR SENSOR CONSTANTLY INDICATES THE DOOR IS OPEN WHEN IT IS NOT. WHEN THIS HAPPENS, THE REAR DISPLAY STOPS WORKING AND SAYS REAR DOOR OPEN, THE OVERHEAD LIGHTS FLASH, AND THE DOOR CHIME SOUNDS. I CONSIDER THIS A SAFETY ISSUE SINCE IT CAUSES A DISTRACTION WHILE DRIVING. WITH THE DOOR CHIMING, LIGHTS FLASHING, AND THE REAR DISPLAY SHOWING A MESSAGE, IT TAKES OUR ATTENTION AWAY FROM DRIVING. *TR

• 10/20/2017· VISIBILITY/WIPER

  SUN ROOF GLASS EXPLODED WHILE DRIVING ON A HIGHWAY AT ABOUT 60 TO 65 MILES PER HOUR. WE HAD THE SUN SHADE CLOSED SO WE DID NOT KNOW THE SUN ROOF GLASS HAD EXPLODED. PULLED OFF THE ROAD, NO OTHER CAR OR TRUCK WAS NEAR US, AND DISCOVERED THE SUN ROOF GLASS HAD EXPLODED AND GLASS WAS PREVENTED FROM ENTERING THE PASSENGER COMPARTMENT BECAUSE THE SHADE WAS CLOSED. WENT TO A TOYOTA DEALER ABOUT 10 MILES AWAY AND THEY SAID IT WAS PROBABLY CAUSED BY A ROCK. I SAID NO ONE WAS NEAR US, FRONT OR BACK, AND THEY SAID WE MIGHT HAVE HAD A CHIP IN THE SUN ROOF GLASS FROM BEFORE THIS HAPPENED. IT WAS A NICE DAY, NO RAIN, NOT TOO HOT, AROUND 65 DEGREES, COMFORTABLE, SUN WAS OUT. THEY TAPED THE GLASS THAT WAS STILL TOGETHER SO WE COULD DRIVE HOME AND HAVE IT REPAIRED. THEY DID NOT HAVE THE GLASS AND WOULD TAKE SEVERAL DAYS. THIS HAPPENED IN JULY, 2012.

• 10/17/2011· VISIBILITY

  MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND WE HEARD A LOUD CRASHING SOUND. WE WERE NOT BY A CONSTRUCTION SITE NOR AN OVERPASS. THE WEATHER CONDITIONS WERE DRY, SUNNY AND 77 DEGREES. IT WAS NOT THE TIRE BECAUSE THE CAR DID NOT SHAKE AND NO INDICATORS ON THE DASH LIT UP. I PULLED OVER AND UPON INSPECTION OF THE VEHICLE, THERE WAS A LARGE GAPING HOLE IN THE CENTER OF MY CLOSED SUNROOF! FORTUNATELY THE INSIDE VISOR WAS CLOSED. WE SLOWLY TOOK SECONDARY ROADS HOME WHILE LISTENING TO GRAVEL SOUNDING GLASS ABOVE US. NOW, MY DILEMMA IS GETTING TOYOTA TO OWN THIS DEFECT. THIS IS NOT AN INSURANCE ISSUE. THIS IS A VEHICLE DEFECT. *TR

• 10/15/2015· STEERING

  FROM A STOP WITH A TURN IN EITHER DIRECTION ON ANY SERVICE IN ANY WEATHER, AN AUDIBLE NOISE AND JOLTING VIBRATION TELEGRAPHS THROUGH THE STEERING WHEEL. FEELS LIKE A LOOSE PART THAT MAY SEPARATE IN THE STEERING ASSEMBLY AND RENDER THE VEHICLE UNCONTROLLABLE. FIRST RAISED WITH MOMENTUM/ FOWLER TOYOTA OF TULSA 6/14/14 WITH REFUSAL TO REPAIR AS A WARRANTY CLAIM @ 41430 MILES (DEALER WOULD NOT NOTE IN SERVICE CHECK-IN BUT PROMISED TO INSPECT). RAISED AGAIN WITH JIM NORTON TOYOTA THAT WOULD NOT INSPECT WITHOUT THE PAYMENT OF A $100 INSPECTION FEE @ 60459 MILES. NOT SURE OF SAFETY IMPLICATIONS BUT CONCERNED THAT FAILURE OF THE STEERING SHAFT COULD OCCUR. NO REPAIR MADE TO DATE SINCE WARRANTY AND/OR SAFETY ISSUES COULD NOT BE RESOLVED. NOTED SIMILAR COMPLAINTS IN OTHER NHTSA COMPLAINTS FOR 2010 HIGHLANDERS.

• 10/12/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  HYDRAULICS AND/OR ELECTRIC ON REAR LIFT GATE FAULTY. THE AUTOMATIC LIFT FUNCTION DOES NOT PROPERLY ALIGN THE BACK LIFT DOOR UPON CLOSURE. THE HATCH MUST BE CLOSED MANUALLY.

• 10/05/2017· EXTERIOR LIGHTING

  THE BACK UP LIGHTS ON MY HIGHLANDER ARE ALMOST NON EXISTENT. I HAVE TRIED TO USE THEM TO BACK UP AT NIGHT AND THERE IS NOT LIGHT AT ALL. YOU CAN BARELY SEE ANYTHING AT NIGHT USING THESE "BACK UP LIGHTS" I FEEL THIS IS A SAFETY HAZARD. I LIVE OUT IN THE COUNTRY AND NEED THESE BACK UP LIGHTS TO SEE ANY OBSTRUCTION AT NIGHT. I TOOK THE HIGHLANDER TO MY MECHANIC AND HE SAID THAT WAS JUST HOW TOYOTA MADE THESE BACK UP LIGHTS. I FEEL THIS IS INSUFFICIENT AND DANGEROUS WHEN TRYING TO BACK OUT OF MY DRIVE WAY AT NIGHT. I CANNOT BELIEVE NO ONE HAS ADDRESSED THIS PROBLEM .

• 10/02/2017· AIR BAGS

  FRONT PASSENGER AIRBAG SENSOR IS DEFECTIVE. FRONT PASSENGER AIRBAG LIGHT DISPLAYS "OFF" ON THE DASH AND ON THE DRIVER'S DISPLAY PANEL. AIRBAG WON'T DEPLOY IN THE EVENT OF AN ACCIDENT (BECAUSE THE FRONT PASSENGER AIRBAG SENSOR ISN'T WORKING). EVEN WHILE AN ADULT IS SEATED IN THE FRONT PASSENGER SEAT, THE AIRBAG SENSOR STAYS ILLUMINATED IN THE "OFF" POSITION. IT POPPED UP LAST YEAR AND NO ACCIDENTS OR ANY OTHER VEHICLE ISSUES HAVE OCCURRED DURING THAT TIME PERIOD.

• 09/29/2014· POWER TRAIN,SERVICE BRAKES,ENGINE

  TWICE IN SEPTEMBER 2014, AS I WAS APPROACHING A STOP LIGHT, I PRESSED THE BRAKES AND SLOWED TO NEARLY A STOP. THE ENGINE SUDDENLY ACCELERATED VERY HIGH, AND IF I HAD NOT ALREADY HAD A FOOT ON THE BRAKES, I WOULD HAVE GONE INTO AN INTERSECTION. THE ENGINE WAS RUNNING SO HIGH THAT IT WAS DIFFICULT TO KEEP IT FROM MOVING. I SHIFTED INTO NEUTRAL, CAME TO A COMPLETE STOP, AND WHILE THE TRANSMISSION WAS IN NEUTRAL, TOOK MY FOOT OFF THE BRAKE PEDAL. THE ENGINE IMMEDIATELY RETURNED TO NORMAL IDLE. THIS SAME SEQUENCE HAPPENED BOTH TIMES. THIS HAS HAPPENED TWICE THIS MONTH, BUT THESE ARE THE FIRST OCCURRENCES SINCE I PURCHASED THE VEHICLE NEW. I CALLED THE TOYOTA DEALER, AND THE SERVICE PERSON SAID THAT IF THE VEHICLE ISN'T DEMONSTRATING THAT BEHAVIOR WHEN I BRING IT IN, THEY WOULD NOT BE ABLE TO FIND WHAT CAUSED IT. THEY INDICATED THAT THE VEHICLE DATA RECORDER WOULD NOT RECORD SUCH AN EVENT. THEY SAID THEY WOULD ADD A NOTE ABOUT THIS TO THE RECORD THEY HAVE ON THIS VEHICLE (THEY HAVE DONE ALL THE SERVICE SINCE I PURCHASED IT FROM THEM). I HAVE ALREADY DECIDED THAT SHOULD IT HAPPEN AGAIN, I WILL TRADE THE VEHICLE. I DON'T LIKE HAVING TO KEEP MY HAND ON THE GEARSHIFT, READY TO SHIFT INTO NEUTRAL. I SAW A REPORT IN USATODAY THAT SUDDEN ACCELERATION IN TOYOTAS IS BEING INVESTIGATED AGAIN. I WANTED TO ADD MY EXPERIENCE TO THE MIX. *TR

• 09/28/2018· ELECTRICAL SYSTEM

  WHEN DRIVING AND TURNING OR GOING OVER A BUMP THE "DOOR AJAR" INDICATOR BEEPS AND THE DOME LIGHTS TURN ON. BROUGHT TO AUTO SERVICE REPAIR SHOP AND THE LEFT REAR DOOR AND THE REAR GATE SENSOR/ACTUATOR NEED TO BE REPLACED. $1100!!

• 09/28/2015· SEATS

  TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO RECEIVE A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V743000 (SEATS), BUT THE REMEDY DID NOT PROVIDE A PERMANENT REPAIR. THE DEALER WOULD ONLY DISCONNECT THE HEATERS WITH COPPER STRAND HEATING ELEMENTS. THE CONTACT HAD EXTENSIVE BACK PAINS AND USED THE FEATURE DAILY TO PREVENT THE BACK PAINS. THE CONTACT INDICATED THAT WITHOUT THE OPTION OF THE SEAT HEATER, SHE WOULD EXPERIENCE BACK PAINS WHILE OPERATING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.

• 09/27/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

  WE HAVE A 2010 TOYOTA HIGHLANDER AND THE DOME LIGHTS TURN ON & THE DOOR AJAR ALARM SOUNDS WHILE TURNING LEFT & SOMETIMES WHILE TURNING RIGHT. THIS HAS ALSO HAPPENED WHEN ROLLING UP OR DOWN THE PASSENGERS SIDE WINDOW. TOOK IT TO DEALER & THEY COULD NOT DIAGNOSED OR REPAIR IT. *TR

• 09/26/2015· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  OPEN-DOOR WARNING KEEPS POPPING IN THE DASH WHEN DRIVING, AS WELL AS THE LIGHT INSIDE INSIDE THE CAR (CONSISTENT WITH AN OPEN DOOR). THE PROBLEM STARTED AT FIRST AS THE CAR WOULD BE TURNING AT VERY LOW SPEED. IT HAS GOTTEN WORSE OVER THE NEXT 2 WEEKS AND NOW HAPPENS ALMOST ANYTIME THERE IS A BUMP IN THE ROAD, OR WHEN CORNERING, AS WELL AS WHEN HITTING THE BRAKES, EVEN GENTLY. I CHANGED ALL THE DOOR SENSORS BUT IT DID NOT MAKE ANY DIFFERENCE.

• 09/25/2014· STEERING

  WHEN TURNING TO THE LEFT LOUD CLUNK NOISE, DEALER CLAIMS IT IS A INTERMEDIATE SHAFT COST TO REPAIR OVER 800.00 THIS IS NOT THE FIRST COMPLAIN THAT I SEE ON THIS VEHICLE, AND A CHANGE WAS MADE BY THE MFG, GUESS THEY STILL HAVE PROBLEM WITH THE DESIGN ON FIXING THIS ISSUE. TOYOTA DO A RECALL YOU KNOW YOU ARE DOING WRONG, STAND BY YOUR PRODUCT AND FIX THE CARS YOU MANUFACTURE... OR I WILL KINDLY DO A SURVEY NOT TO PURCHASE AGAIN. *TR

• 09/23/2020· STEERING

  THE STEERING WHEEL CAME OFF WHILE DRIVING.

• 09/23/2016· STRUCTURE,UNKNOWN OR OTHER

  IN LATE 2012, TOYOTA ISSUED A TSB RELATED TO THE REAR POWER LIFT GATE. INSTRUCTIONS WERE TO REPLACE THE HINGES, MOTOR UNIT, ETC... IF EVIDENCE OF FAILURE. LIMITATIONS WERE 3 YR 36,000 MILE WARRANTY. EXPLANATIONS FROM THE DEALER WERE THAT THE HINGES FOR THE BACK HATCH WERE UNDER MANUFACTURED FOR THE WEIGHT OF THE DOOR CAUSING THEM TO TWIST/WARP AND PULL AWAY FROM THE DOOR AND/OR FRAME. THIS ALSO CREATED UNDUE STRESS ON THE MOTOR ASSEMBLY UNIT OFTEN TIMES LEADING TO FAILURE. I HAD SERVICE PERFORMED IN EARLY 2013 AS RECOMMENDED BY THE TSB. I AM CURRENTLY EXPERIENCING THE IDENTICAL ISSUES AS STATED ABOVE BUT WORSE. THE DOOR NO LONGER OPERATES BY USING THE POWER LIFT FEATURE ON THE KEY FOB. THE DOOR IS AGAIN WARPED CAUSING THE GRINDING AND CLICKING NOISES WHEN YOU OPEN IT MANUALLY. THE MOTOR HAS FAILED AND I AM AFRAID MY ACTUAL DOOR IS WARPED. I HAVE SPOKEN TO MY DEALER AND HAVE BEEN TOLD THAT THE WORK WAS COMPLETED AND THAT THERE WAS NOTHING ELSE THEY COULD DO FOR ME. THIS IN SPITE OF THE FACT THAT THE REPAIRS HAVE BEEN PROVEN TO BE LESS THAN EFFECTIVE. I DO NOT FEEL THIS IS A CAR MILEAGE ISSUE. IT IS SIMPLY A MANUFACTURING ERROR THAT HAS YET TO BE RESOLVED. TOYOTA FAILED TO ISSUE A RECALL ON THIS PROBLEM. AFTER RESEARCHING MY PROBLEM I HAVE FOUND THAT THERE HAVE BEEN VERY LARGE CLASS ACTION LAW SUITS RELATED TO THIS VERY ISSUE. MANY TIMES THESE DOORS ARE NOT CLOSING AT ALL CREATING A POTENTIALLY VERY DANGEROUS SAFETY ISSUE.