2010 Cadillac SRX

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2019· ENGINE

  THE CHECK ENGINE LIGHT CAME ON, THEN IT WOULD GO OFF, ON AGAIN, OFF AGAIN. THE CODE WAS P000017. THEY SAID THE TIMING CHAIN NEEDED TO BE FIXED. THIS CAUSED A RECALL IN THE 2004-2009 SRXS AND YET I SEE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME THING FOR THE 2010S AND NO RECALL. THERE ARE ONLY 113K MILES ON THIS CAR, THAT'S ABOUT 13K PER YEAR, MAINLY HIGHWAY MILES. THIS SHOULD NOT HAPPEN. CADILLAC DEALER WANTED TO CHARGE ME $3800 WHEN WITHOUT THIS ISSUE, THE CAR IS ONLY WORTH ABOUT $4500. I TRULY THINK THERE SHOULD BE A RECALL FOR THIS ISSUE AS IT SEEMS AROUND THIS MILEAGE, THIS ISSUE HAPPENS BASED ON RESEARCH THAT I DID.

• 12/31/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE WOULD JOLT AND TAKE EXTRA TIME TO SHIFT INTO GEAR. THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,291. THE VIN WAS UNKNOWN.

• 12/30/2019· EXTERIOR LIGHTING

  WARNING LIGHT FOR LOW BEAM HEADLIGHT DRIVER SIDE CAME ON WHEN I STARTED MY CAR. UPON CHECKING THE HEADLIGHT I SAW THE HEADLIGHT WAS OUT AND THERE WAS WATER ACCUMULATED ON THE LENS COVER. I WAS TOLD BY MY MECHANIC THAT THIS A VERY FREQUENT PROBLEM WITH THIS CAR AND THAT BOTH LENSES HAD WATER ACCUMULATION. I HAD TO REPLACE THE BULB, BALLAST, AND FIRING MECHANISM IN ORDER TO GET THE HEADLIGHT TO WORK, BUT THE ERROR MESSAGE IS STILL ON DASH. WHEN I CALLED CADILLAC, THEY TOLD ME THERE WERE NO OTHER ISSUES WITH THIS CAR AND I WAS THE ONLY ONE COMPLAINING DESPITE THE CADILLAC SRX DEFECTIVE HEADLIGHT CLASS ACTION LAWSUIT IS CHESTER STEELE V. GENERAL MOTORS, LLC CASE NO.2:17-04323, IN THE U.S. DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA. THE CAR IS ALWAYS GARAGED AT NIGHT - FOGGING OCCURS EVEN IF IT HAS NOT BEEN RAINING.

• 12/30/2018· EXTERIOR LIGHTING

  THE LIGHTS ARE EXTREMELY DIM. VERY DANGEROUS ON THE ROAD. I'VE REPLACED THE FUSES FOR THE HEADLIGHTS. I'VE REPLACED THE ENTIRE HEADLIGHT ASSEMBLY AND STILL NO LUCK. ONE DONE RESEARCH ONLINE AND THERE ARE NUMEROUS PEOPLE COMPLAINING ABOUT THIS ISSUE. CADILLAC WILL NOT FIX IT.

• 12/30/2014· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WATER ENTERED THE INTERIOR OF THE DRIVER SIDE HEADLIGHT CAUSING IT TO FAIL. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE PASSENGER SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

• 12/30/2014· EXTERIOR LIGHTING

  THERE WAS AN ERROR MESSAGE IN MY DISPLAY TO CHECK PASSENGER LOW BEAM. I HAD THE PASSENGER HEADLAMP REPLACED AT A CADILLAC DEALERSHIP AT A COST OF $369.00. I LEFT THE DEALERSHIP AND DROVE TO MY DESTINATION DURING THE DAYLIGHT HOURS. WHEN I LEFT MY DESTINATION IT HAD GOTTEN DARK AND WHILE DRIVING THE HEADLAMP STOPPED WORKING. I HAVE SINCE FOUND OUT THAT THE SEAL ON THE HEADLAMP IS NO GOOD THEREFORE ALLOWING MOISTURE TO DEVELOP INSIDE THE HEADLAMP WHICH CAUSES THE PROBLEM. I HAVE FOUND THROUGH RESEARCH THAT THIS APPEARS TO BE A DESIGN FLAW WITH THIS MODEL AND MANY PEOPLE HAVE HAD LOSS OF HEADLIGHTS AT TIMES WHEN IT WOULD POSE A SAFETY ISSUE. THE REPAIR IS VERY COSTLY (APPROXIMATELY $1400 PER HEADLAMP). THERE IS MOISTURE IN THE DRIVERS SIDE HEADLAMP AS WELL SO IT STANDS TO REASON THAT IT IS JUST A MATTER OF TIME BEFORE THAT LAMP STOPS WORKING. I ONLY HAVE 73,000 MILES ON THE CAR AND WITHOUT SPENDING $3000 TO RECTIFY THE PROBLEM, I COULD FIND MYSELF WITH NO LIGHTS WHILE DRIVING AT NIGHT. THIS IS IN MY OPINION MOST DEFINITELY A POTENTIAL SAFETY ISSUE! *JS

• 12/30/2011· STRUCTURE

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DOOR LATCH FAILED AND WOULD SPORADICALLY OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE REAR DOOR LATCH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.

• 12/29/2018· SERVICE BRAKES,ENGINE

  TWO INCIDENTS THAT ENDANGERED MY LIFE AS WELL AS OTHERS. VEHICLE WITH 26,000 MILES DRIVING ON INTERSTATE AT 65 TO 70 MPH ALL OF A SUDDEN VEHICLE STOPS COMPUTER SAYS ENGINE POWER REDUCED TRAFFIC BEHIND WAS LUCKY ABLE TO AVOID HITTING ME. SECOND INCIDENT LAST WEEK ON INTERSTATE TRAFFIC ALL STOPPED DUE TO CONSTRUCTION I HAVE LITTLE TO NO BRAKES FORTUNATELY I WAS ABLE TO SWERVE OFF TO MY RIGHT SITUATION VERY VERY DANGEROUS.

• 12/29/2017· EXTERIOR LIGHTING

  WHEN CAR WAS EXPOSED TO A HEAVY RAIN, BOTH HEADLIGHTS WENT OUT DUE TO WATER DRAINING INTO THE HEADLIGHTS. PER CLASS ACTION LAWSUITS AND CADILLAC FORUMS, THIS IS A WIDESPREAD PROBLEM. CADILLAC (GM) DOES NOT TAKE RESPONSIBILITY FOR THE ISSUE.

• 12/29/2014· ELECTRICAL SYSTEM

  2010 CADILLAC SRX. CONSUMER RECEIVED RECALL NOTICE. HOWEVER, THE NOTICE STATED THERE WOULD BE NO CHARGE, BUT ON THE SECOND SHEET, IT STATED TO SUBMIT FORM REIMBURSEMENT. *TA

• 12/28/2010· POWER TRAIN

  SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR

• 12/27/2016· EXTERIOR LIGHTING

  THE LOW BEAM (HEADLIGHTS) WENT OUT AND FILLS WITH MOISTURE CAUSES THE HEADLIGHTS TO SHORT OUT AND WAS MADE DEFECTIVE. REPLACED THE BULB AND DID NOT FIX THE PROBLEM THE ENTIRE HEADLIGHT PIECE HAS TO BE REPLACED SAYS CADILLAC AND WILL BE OKAY UNTIL IT FEELS WITH WATER AGAIN AND SHORTS OUT.

• 12/27/2016· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE LOW BEAM HEADLIGHT ASSEMBLY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE AND FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

• 12/26/2022· EXTERIOR LIGHTING

  headlights fill with moisture and condensation causing headlights to not function properly and creates a safety issue when driving at night. Condensation also results in premature headlight bulb failure. This problem is well documented by customers of these vehicles however no repairs of this manufactured defect have been provided by the manufacturer.

• 12/25/2016· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

  STABILITRAK WARNING COMES ON AND STAYS ON. WHILE ON AND MAKING A SHARP TURN FEELS LIKE THE TIRES ARE TRYING TO GRIP THE ROAD LIKE THERE'S NO TRACTION. THIS HAPPENS ON SUNNY DAYS WITH NO PRECIPITATION. ALSO CAN NOT PICK UP SPEED. THE STABILITRAK WARNINGS BEEN ON NOW FOR 2 WEEKS SINCE THE LAST TIME IT RAINED. I FIND I'M BURNING GAS QUICKER SINCE IT'S ON. ALSO SOMETIMES MY TRANSMISSION WON'T SHIFT INTO 2ND GEAR. IT HAPPENS MAINLY WHEN SLOWING DOWN AND GOES BACK DOWN TO 1ST GEAR BUT WHEN I ACCELERATE IT WON'T SHIFT BACK UP. IT ALSO DROPS BACK INTO FIRST WHILE DRIVING AT A STEADY SPEED-NOT SLOWING DOWN. I HAVE TO PULL OVER AND PUT IN PARK THEN PUT BACK IN DRIVE IN ORDER FOR IT TO SHIFT GEARS. IT'S SCARY WHEN THIS HAPPENS ON THE HIGHWAY BECAUSE I HAVE TO GET TO THE SHOULDER BECAUSE THE RPM'S SHOOT WAY UP AND I DON'T WANT TO DAMAGE THE ENGINE BUT I DON'T WANT TO CAUSE AN ACCIDENT EITHER. I'VE SEEN RECALLS FOR THIS YEAR AND MODEL FOR THIS EXACT SAME ISSUE BUT MY VIN IS NOT ON THE RECALL LIST. I THINK THIS IS HIGHLY UNFAIR. THESE ISSUES HAVE BEEN GOING ON SINCE I BOUGHT THIS VEHICLE IN JANUARY 2016. *TR

• 12/23/2020· EXTERIOR LIGHTING

  BEFORE I PURCHASED THIS CAR I SPECIFICALLY ASKED THE DEALERSHIP IF IT HAD HEADLIGHT ISSUES GETTING MOISTURE IN AND THEN HID LIGHTS GOING OUT. I WAS TOLD NO THAT IT DID NOT. I PURCHASED THE VEHICLE THEY HAD IT AT THE DEALERSHIP FOR ONE MORE WEEK BECAUSE THEY WERE DOING A REPAIR ON THE IN-DASH ENTERTAINMENT SYSTEM. I PICKED THE CAR UP DROVE IT HOME THAT EVENING AND NOTICED THE HEADLIGHTS WERE DIFFERENT COLORS. WITHIN ONE WEEK WE HAD SOME RAIN, THE CAR WAS PARKED IN THE DRIVEWAY DURING THIS TIME AND WHEN IT WAS DRIVEN NEXT MY FRONT RIGHT HEADLIGHT WENT OUT. THEY ARE A HIGH LOW BEAM HID LIGHT WHICH CANNOT STAND MOISTURE. I LET THE DEALERSHIP KNOW THEY HAVE NOT GOTTEN BACK WITH ME AS TO FIXING THIS PROBLEM BECAUSE I TOLD THEM IT WAS A SAFETY ISSUE. AND I FEEL THAT I WAS MISLED WHEN I PURCHASED THE VEHICLE BECAUSE I WOULD NOT HAVE PURCHASED IT HAD I KNOWN AND I HAVE SUBSEQUENTLY BEEN PULLED OVER IN THE SAID VEHICLE TWICE WELL I HAVE BEEN AWAITING COMMUNICATION WITH THE DEALERSHIP, AS I HAVE EMAILED MY SALESPERSON WHY AND TOLD HIM WHAT I FOUND OUT FROM A DEALERSHIP HOW THE REPAIR PROCESS IS TO WORK. I WAS TOLD BY HIM PREVIOUSLY MY SALES GUY, THAT WE WOULD BOTH GATHER INFORMATION AND THAT THE DEALERSHIP WOULD COME UP WITH I PLAN TO CORRECT THIS PROBLEM. THE LIGHT WENT OUT MID-TO-LATE OCTOBER AND HERE IT IS DECEMBER 23RD AND I STILL HAVE NO HEADLIGHT.

• 12/23/2017· EXTERIOR LIGHTING

  LOST BOTH LOW BEAM HEADLAMPS WHILE DRIVING HOME 12/22/2017. HAD TO TURN ON FOG LAMPS TO SEE. THIS WAS AFTER DEALER HAD MY VEHICLE 3 TIMES TO1)REPLACE RIGHT LOW BEAM BULB; 2) BALLAST; 3) IGNITER AND BALLAST. OVER $700 SPENT TO DATE AND EVIDENT NOW WITH BOTH LOW BEAMS OUT MORE WORK NEEDED TO REPAIR.

• 12/21/2020· EXTERIOR LIGHTING

  THE FRONT LIGHT HAVE A RECALL YET GM TELLS ME MINE DOESN'T QUALIFY. NOW MY LIGHTS WILL NOT WORK AT DARK, TO SAY THE LEAST THIS IS VERY DANGEROUS AND GM NEEDS TO HOPE I DO NOT HAVE AN ACCIDENT DUE TO NO HEADLIGHTS AT DARK. IT IS OVER 3000.00 JUST FOR PARTS AND NO PROMISES FROM GM THIS WILL FIX OR KEEP FROM HAPPENING AGAIN. GM SHOULD BE ASHAMED OF THEIR INTEGRITY

• 12/21/2017· EXTERIOR LIGHTING

  DO TO BAD SEALS IN THE HEADLIGHTS WATER GETS INTO THE LIGHT CAUSING THE DIM LIGHTS TO BE SO LOW YOU CANNOT SEE THE ROAD TO DRIVE AT NIGHT. IF YOU TRY TO GET IT REPAIRED GM WANTS TO REPLACE THE ENTIRE LIGHT WITH THE SAME BAD COMPONENT AT YOUR COST. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. REPLACING THE LIGHT WITH THE SAME BAD COMPONENT DOES NOT CORRECT THE PROBLEM DUE TO IN TIME THE SEALS WILL LEAK AGAIN CAUSING THE LIGHTS TO GO OUT OR GO SO DIM YOU CANNOT DRIVE SAFELY AT NIGHT.

• 12/21/2017· VISIBILITY/WIPER

  BOUGHT THIS 2010 CADILLAC USED IN 2012. HAVE HAD REPEATED ISSUES WITH CONDENSATION IN LENSES AND POOR VISIBILTY TO THE POINT OF NOT EVEN SURE LIGHTS ARE ON? TOOK IT TO CADILLAC WHILE STILL UNDERWARRANY IMMEDIATELY AFTER PURCHASE. CLEANED OUTCONDENSARION AND SAID IT WAS ALL THEY COULD DO. I AM AFRAID THAT THE LIGHTS WILL FAIL COMPLETELY WHILE XRIVING, RESULTING IN DAMAGE OR DEATH. I'M SERIOUS.

• 12/20/2017· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER LOW BEAM HEADLIGHTS SHORTED MORE THAN TWICE. THE BULB WAS REPLACED BY THE CONTACT. DURING THE THIRD FAILURE, THE BULB FAILED TO ILLUMINATE. THE CONTACT WAS UNCERTAIN AS TO WHAT WAS CAUSING THE FAILURE. THE DEALER (JAMES HODGE CHEVROLET OF BROKEN BOW, 1207 S PARK DR, BROKEN BOW, OK 74728, (888) 592-3964) INSPECTED THE VEHICLE AND PROVIDED TESTING TO CHECK FOR MOISTURE WITHIN THE HEADLAMP ASSEMBLIES, BUT WAS UNABLE TO DETERMINE A REMEDY TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,003.

• 12/18/2018· EXTERIOR LIGHTING

  DRIVER SIDE HEADLIGHT DOES NOT WORK AS CONDENSATION BUILD UP BLOWS OUT THE LAMP. THIS HAS BEEN REPLACED TWO TIMES AND IS NOW OUT THE THIRD TIME. THIS IS A SAFETY ISSUE ON THIS MODEL AND CADILLAC DOES NOT EVEN MAKE A REPLACEMENT THAT DOES THE SAME THING AFTER A SHORT PERIOD OF TIME THAT A NEW UNIT HAS BEEN INSTALLED.

• 12/18/2017· EXTERIOR LIGHTING

  THE HEADLIGHTS TO MY CADILLAC SRX 2010 QUICK WORKING AT 79,200 MILES SAFELY. THE DIMS HAVE ALWAYS BEEN LESS BRIGHT THAN OTHER VEHICLES WHEN FIRST PURCHASED HOWEVER I UNDERSTAND THIS IS A COMMON CONCERN. THE DIMS HOWEVER GOT WORSE JUST A FEW DAYS AGO. SO MUCH SO THAT I WAS NOT SURE THAT THE LIGHTS WERE EVEN ON WHILE DRIVING FROM THE CITY TO THE COUNTRY WHERE NO ADDITIONAL LIGHT IS AVAILABLE TO SUPPLEMENT THE HEADLIGHTS. ALL LIGHTS STILL WORK HOWEVER THE DIMS ARE BEYOND DANGEROUS. I WAS GETTING FLASHED BY OTHER DRIVERS ON THE ROAD TO TURN THE LIGHTS ON WHILE THE DIMS WERE STILL ON AND FLASHED WHEN I HAD TO DRIVE WITH MY BRIGHT LIGHTS ON FOR ADEQUATE DRIVING LIGHTS. I HAD TO DRIVE OVER THE WEEKEND IN FOGGY CONDITIONS WHICH WERE EVEN MORE DANGEROUS HOPING THAT I WOULD NOT BE KILLED BY ONCOMING TRAFFIC. I HAVE TAKEN A PICTURE OF THE HIGHWAY WHILE DRIVING WITH MY DIMS ON WHICH I HAVE ATTACHED TO THIS FILE. AS YOU CAN SEE, THERE IS NO LIGHT TO BE HAD AND THE ONLY WAY TO SEE A BIT MORE IN FRONT OF YOU IS TO TURN THE SPEEDOMETER LIGHTS ALL THE WAY DOWN. I CAN'T IMAGINE WHAT IT IS GOING TO BE LIKE TO DRIVE IN BLIZZARD LIKE CONDITIONS THIS WINTER WITH THESE HEADLIGHTS. CADILLAC NEEDS TO BE FORCED TO RECALL THESE HEADLIGHTS! BASED ON MY RESEARCH OF THESE LIGHTS, THIS IS A MASSIVE ISSUE. THE ONLY REASON WAY THE RECALL HASN'T BEEN FORCED IS BECAUSE IT ALWAYS HAPPENS OUTSIDE OF THE EXTENDED WARRANTY WHERE YOU HAVE TO PAY TO GET DIAGNOSTICS DONE ON IT. CONVENIENTLY FOR CADILLAC, THEY JUST MAKE IT PAST THAT MARK BY 4,000-7,000 MILES. THIS IS NOT RIGHT.

• 12/18/2017· EXTERIOR LIGHTING

  WHILE IN MOTION AND STATIONARY, THE HEADLIGHTS APPEARS TO BE ON BUT NOT STRONG AT ALL. THE ROADS ARE NOT VISIBLE AT NIGHT TIME WHEN THE LIGHTS ARE ON. SOMETIMES I NEED TO TURN MY HIGH BEAMS ON JUST TO SEE THE ROAD AHEAD. I HAVE RECENTLY CHANGED THE LIGHT BULB, NO CHANGE OCCURRED. I HAVE BUFFED THE HEADLIGHTS TO GET RID OF ANY BUILD UP, NO CHANGE. THIS IS A SINGLE OWNER VEHICLE AND HAS 55K MILES. DEFINITELY A SAFTEY ISSUE!

• 12/18/2016· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  HEADLIGHT WARNING MESSAGE THAT A HEADLIGHT WAS OUT. SEVERAL NEW BULBS WERE TRIED BUT DID NOT CORRECT THE PROBLEM. ALSO, WATER ACCUMULATION INSIDE THE HEADLIGHT ASSEMBLY. SUSPECT PROBLEM WITH FALSE READING TO MESSAGE CENTER. RESEARCH ONLINE INDICATES THIS SAFETY PROBLEM IS NOT AN ISOLATED ISSUE FOR THIS VEHICLE. NO ATTEMPT TO REMEDY IT BY GENERAL MOTORS. DEALER QUOTED EXTREMELY HIGH PRICES FOR ALL ASSOCIATED PARTS TO TRY TO REPAIR.

• 12/16/2021· POWER TRAIN

  The contact owns a 2010 Cadillac SRX. The contact stated while driving at an unknown speed, the vehicle began to shift independently into third gear. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and shifted gears to drive before continuing to drive to his destination. The contact stated that he experienced the failure several times. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the timing chain was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

• 12/16/2018· EXTERIOR LIGHTING

  HEAD LIGHT ARE MOIST AND VERY LOW AND I BARELY CAN SEE AT NIGHT , IT'S A MANUFACTURER ISSUE AND I CAN'T AFFORD TO FIX IT IN MY OWN

• 12/16/2017· POWER TRAIN,SEATSCrash

  F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN REALLY BAD SHAPE, I HAD AN ACCIDENT IN IT. I BELIEVE THIS CAUSED THE ACCIDENT BECAUSE THE SEAT IS REALLY IN BAD SHAPE. I LEAN TO LEFT WHEN I AM DRIVING.

• 12/12/2011· STRUCTURE

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING 3 MPH AND ATTEMPTING A LEFT TURN WHEN HE NOTICED THAT THE DRIVER SIDE FRAME WAS BLOCKING THE VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 15,000. ..UPDATED 01/04/12 *BF UPDATED 01/09/12

• 12/10/2014· EXTERIOR LIGHTING

  LEFT LOW BEAM LIGHT WARNING CAME ON, TOOK IT TO SHOP TO CHANGE BULB, MECHANIC HAS CHANGED THE BULB, CHANGED THE BALLAST AND IT STILL DOESNT WORK, WHATS THE PROBLEM WITH THE LEFT LIGHT NOT WORKING? *TR

• 12/09/2020· EXTERIOR LIGHTING

  HEADLIGHT ISSUE. GM SAID THEY WOULD REIMBURSE ME FOR WHAT I PAID TO GET MY HEADLIGHTS FIXED, BUT THEY APPEAR TO BE SCAMMING ME AND GIVING ME THE RUN AROUND. NOT ABLE TO FIND SOMEONE TO HELP ME. NO WAY TO MAKE A COMPLAINT. PLEASE HELP ME.

• 12/09/2016· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

• 12/08/2017· AIR BAGSCrash

  I WAS IN A CAR ACCIDENT ALONG WITH TWO OTHER PASSENGERS AND NONE OF THE AIR BAGS DEPLOYED

• 12/08/2010· AIR BAGS

  TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.

• 12/07/2015· EXTERIOR LIGHTING

  THE LOW BEAM HEADLIGHTS SUDDENLY BECAME EXTREMELY DIM. BULBS WERE REPLACED BUT IT DID NOT FIX THE ISSUE. CADILLAC ADVISED THAT I WOULD NEED TO SPEND $3000 TO REPLACE BOTH HEADLIGHTS BUT OFFERED NO EXPLANATION AS TO WHY. THERE WAS A SERVICE BULLETIN ISSUED REGARDING THE HEADLIGHTS AND THE DIMNESS IN 2012, BUT THAT BULLETIN HAD EXPIRED. I CAN NO LONGER DRIVE AT NIGHT WITHOUT SPENDING 10% OF THE COST OF THE CAR TO REPLACE THE HEADLIGHTS.

• 12/07/2014· STRUCTURE

  PAINT PEELING ON SIDE MIRROR AND HOOD. *TR

• 12/06/2018· ENGINE

  AT 96,126, THE SERVICE ENGINE LIGHT CAME ON. TOOK TO CADILLAC DEALER AND WAS TOLD THAT CODE P0017 CAME UP AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HAD THE TIMING CHAIN REPLACED. AT 122,962, THE SERVICE ENGINE LIGHT CAME ON. TOOK BACK TO SAME CADILLAC DEALER AND WAS TOLD THE CODE P0017 CAME UP AGAIN AND THAT THE TIMING CHAIN WOULD HAVE TO BE REPLACED ONCE AGAIN AFTER ONLY 26,836 MILES ON THE FIRST REPLACED TIMING CHAIN.

• 12/06/2017· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO KING O'ROURKE BUICK GMC DEALER, LOCATED ON 756 SMITHTOWN BYPASS, SMITHTOWN, NY 11787, PHONE: (631) 482-7312, WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS RETAINED WATER CAUSING THE LIGHTS TO FAIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,300.

• 12/05/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS

• 12/05/2018· UNKNOWN OR OTHER

  WHILE DRIVING MY CAR LOSES THE POWER TO ACCELERATE WHEN TRAVELING 5 MILES PER HOUR TO GO FASTER, THE RPM'S GO UP BUT THE CAR DO NOT ACCELERATE. IN MY RESEARCH THIS IS HAPPENING TO A LOT OF CARS.

• 12/05/2016· WHEELS

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 01/27/17*LJ

• 12/04/2018· EXTERIOR LIGHTING

  I SAE THAT IN CALIFORNIA THERE WAS A CLASS ACTION FILED AGAINST GM FOR FAULTY HEADLIGHTS. ONE OF MY HEADLIGHTS JUST WENT OUT AND I AM LOOK FOR A FIX/REPLACEMENT. I CHANGED THE BULB BUT THAT DID NOT WORK

• 12/04/2017· EXTERIOR LIGHTING

  BOTH FRONT HEADLIGHTS HAVE CONDENSATION AND WATER INSIDE THE CONTAINER. THIS MAY SHORT OUT THE HEADLIGHTS CAUSING A SAFETY ISSUE.

• 12/02/2019· EXTERIOR LIGHTING

  AFTER IT RAINED, I NOTICED THERE WERE 3+ INCHES OF WATER IN THE DRIVER SIDE HEADLIGHT ASSEMBLY CAUSING MOISTURE BUILDUP. THE BUILDUP LEADS TO HAVING NO HEADLIGHTS. I HAVE TRIED COVERING IT UP WITH CAR COVERS AND DRYING OUT THE WATER BUT NOTHING HAS WORKED. A FEW MONTHS HAVE GONE BY AND THE PASSENGER SIDE IS NOW ALSO AFFECTED.

• 12/02/2017· POWER TRAIN

  DRIVING MY VEHICLE HOSE FROM RADIATOR COMES OFF AND THE TRANSMISSION IS CONTAMINATED, MY SUV ENGINE SHUTS OFF, HOW IS THIS NOT A MANUFACTURE DEFECT, I JUST WENT OVER MY MILES WITH THE WARRANTY, PLEASE E-MAIL [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 12/02/2016· EXTERIOR LIGHTING

  CONDENSATION BOTH HEADLAMPS

• 12/02/2013· STEERING

  TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 36,027.

• 12/01/2015· EXTERIOR LIGHTINGCrash

  WHILE DRIVING AT NIGHT IN THE RAIN AND OR FOG ON THE HIGHWAY ALL THE HEADLIGHTS HIGH AND LOW BEAM FAILED DUE TO THE OUT DOOR MOISTURE CAUSING THE CAR TO UNSAFELY LEAVE THE ROAD WAY AND CRASH DUE TO UNABLE TO SEE THE ROAD WAY OR ROAD SIDE WHILE ON THE HIGHWAY, THE MOISTURE SHORTS OUT THE LIGHTING UNTILL THEY DRY OUT DAYS WEEKS LATER.

• 12/01/2015· EXTERIOR LIGHTING

  IT HAD BEEN RAINING FOR SEVERAL DAYS. I RECEIVED A MESSAGE ON MY SCREEN AS I WAS DRIVING TO CHECK THE PASSENGER SIDE LOW BEAM. WHEN I GOT OUT OF THE CAR THE LIGHT WAS COMPLETELY OUT ON THE PASSENGER LIGHT. AFTER ALLOWING THE VEHICLE TO SIT IN THE GARAGE OVERNIGHT, THE NEXT MORNING IT WAS OBVIOUS THAT THERE WAS MOISTURE INSIDE OF THE LIGHT. THE BLINKER STILL WORKS BUT THE LOW AND HIGH BEAM ARE BOTH OUT.

• 12/01/2014· EXTERIOR LIGHTING

  I OWN A 2010 CADILLAC SRX. THE PASSENGER HEADLAMP HAS ACCUMULATED SOME CONDENSATION. AS I WAS READING ONLINE THIS IS A KNOWN FLAW OF DESIGN FOR THIS MODEL (EVEN 2013 MODELS) THAT GM IS AWARE OF. AS THE HOLIDAY APPROACHED WE TRAVELED OUT OF TOWN. AS WERE WERE LEAVING I WAS TOLD BY A FAMILY MEMBER THAT MIGHT PASSENGER HEADLAMP WAS INOPERABLE. SO MY GUESS WAS THAT IT WAS EITHER A SAFETY MECHANISM THAT THE CAR WILL SHUT THE LIGHT OUT TO PREVENT A SHORT OR WORST A FIRE. WELL IT WAS COMPLETE OPPOSITE. THIS MORNING MY LOCAL CADILLAC DEALERSHIP HAS CONCLUDED THE THE KNOWN FLAW IN THE HEADLAMP ACTUALLY SHORTED OUT MY BULD. NOW I HAVE RECEIVED A QUOTE FOR OVER $1000++ TO REPLACE A FLAW IN THEIR DESIGN. HOW IS THIS GOOD BUSINESS? IF IT IS A KNOWN ISSUE TAKE CARE OF IT RIGHT? THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON THIS VERY NHTSA WEBSITE. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER EXTENDED WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. *JS