2009 Volkswagen Routan

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2014· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  WE HAVE HAD SEVERAL OCCASIONS WHERE THE VAN COMPLETELY SHUTS OFF EVEN WHILE RUNNING. REPORTED IT TO OUR LOCAL VW DEALER AND HAVE BEEN TOLD THAT IT MIGHT BE AN IGNITION PROBLEM WHICH IS PART OF A RECALL. WAS INFORMED THAT AT THIS TIME THEY CAN'T REPAIR IT BECAUSE THEY DON'T MAKE THAT PART. HAD IT COMPLETELY SHUT DOWN ON US WHILE IT WAS GETTING SERVICED AT THE DEALER FOR NEW BRAKES. WAS TOLD THAT ALL IT NEEDED WAS NEW BATTERY. PAID FOR IT AND GOT IT TO START ONLY TO SHUT DOWN AGAIN TWO DAYS LATER. TOOK IT BACK AGAIN AND WAS TOLD THAT IT IS NOT THE RECALL ITS SOMETHING ELSE THATS CAUSING FOR THE CAR TO SHUT OFF. NOW THE DEALER SAID THAT THEY WILL PAY FOR THE PART BUT WE PAY FOR LABOR AND WE HAVE 7 DAYS TO AGREE. THEY NEED TO FIX THIS ONGOING PROBLEM. WE ARE NOW CARRYING AROUND $175 JUMPER TO START IT WHEN IT SHUTS OFF. HAVE HAD TO SIGN UP FOR TOW ASSISTANCE PROGRAM JUST IN CASE MY FAMILY IS STRANDED. *JS

• 12/29/2016· ELECTRICAL SYSTEM

  MY 2009 VOLKSWAGEN ROUTAN DIES WHILE DRIVING. I'VE ON THE VEHICLE FOR TWO YEARS AND THIS HAS BEEN HAPPENING THE WHOLE TIME. THAT USUALLY HAPPENS AT LOWER SPEEDS (UNDER 35MPH). IT HAPPENS WHEN I'M GOING STRAIGHT AND WHEN I'M TURNING CORNERS, GOING OVER OR NO BUMPS AT ALL. WHEN MY CAR DIES I LOSE STEERING, ALL POWER/ELECTRICAL. I HAVE TAKEN IT TO VOLKSWAGEN THREE TIMES FOR THIS ISSUE. THE FIRST TIME IT WAS SERVICED FOR A RECALL FIX. THE PROBLEM CONTINUED SO I TOOK IT BACK AND WAS INFORMED OF A SECOND RECALL FOR THE SAME ISSUE. SO I HAD IT SERVICED FOR THE SECOND RECALL FIX. THE PROBLEM CONTINUED SO I TAKE IT BACK A THIRD TIME. VOLKSWAGEN SERVICE DEPARTMENT KEPT MY CAR FOR OVER TWO WEEKS AND THEN TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. THE PROBLEM HAS CONTINUED AND SEEMS TO BE HAPPENING MORE FREQUENTLY.

• 12/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VIN WAS INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

• 12/20/2019· VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

  CAR ELECTRICAL SYSTEM GOES CRAZY, SPEEDOMETER NEEDLE GOES CRAZY. RADIO TURNS OFF AND ON, THEN THE VEHICLE TURNS OFF COMPLETELY. IT TURNS ON AFTER. SOMETIMES ALL THIS HAPPENS BEFORE TURNING OFF, SOMETIMES IT TURNS OFF SUDDENLY WITH NO WARNING. HAVE SPENT A LOT OF MONEY TRYING TO FIX ISSUE WITH NO LUCK. DRIVING IT MAKES ME VERY NERVOUS BUT I CAN'T CHANGE CARS RIGHT NOW. IT HAS HAPPENED BOTH ON SMALL STREETS AND HIGHWAY IN MOTION.

• 12/18/2011· SERVICE BRAKES, HYDRAULIC

  BRAKE ROTORS WARP VERY QUICKLY ON THIS VEHICLE (WHICH IS ALSO MADE BY CHRYSLER). DURING HEAVY BRAKING AT 40MPH THE STEERING WHEEL VIBRATES VERY HEAVILY DUE TO WARPED BRAKE ROTORS (HAPPENS UNDER 12000MILES). DON'T SEE HOW ANTILOCK SENSORS CAN WITHSTAND THIS VIBRATION AND GET AN ACCURATE READING TO KEEP THE VEHICLE FROM LOCKING THE WHEELS. I HAVE ALREADY HAD INCIDENTS WHERE APPLYING THE BRAKES AT 40MPH HOUR THAT I HAVE SKIDDED BUT WAS SMART ENOUGH TO LET OFF ONCE I REALIZED THE ABS WAS NOT FUNCTIONING CORRECTLY AND RE-APPLIED THE BRAKES.VW AND DEALER ACKNOWLEDGE THE PROBLEM AND REPLACE THE ROTORS WITH THE SAME DEFECTIVE ROTORS ON THE VEHICLE. THIS IS AN ENGINEERING PROBLEM AND NOT A WEAR AND TEAR ISSUE AS THEY CLAIM. IT WILL ONLY BE A MATTER OF TIME BEFORE SOMEONE GETS KILLED IN A BAD ACCIDENT THINKING THAT ABS BRAKES AND THERE BRAKING SYSTEM IS RELIABLE. HIGH SPEED BRAKING IS NOT SOMETHING YOU DO EVERYDAY BUT IN AN EMERGENCY AND THAT'S WHEN YOU REALIZE THAT YOUR BRAKES ARE WARPED AND IN NEED OF REPAIR!!! BUT IT MIGHT BE TOO LATE!!! *TR

• 12/17/2012· STRUCTURE

  WE HAVE HAD A PROBLEM WITH OUR VOLKSWAGEN ROUTAN SINCE NEARLY DAY ONE. WHILE PARKED ON ANY TYPE OF SURFACE, (HILL, OR FLAT, DOWN HILL, OR UP HILL). ON OCCASION THE DOOR WHILE OPENING OR CLOSING WILL RE-CLOSE OR NOT OPEN. THIS HAS BEEN VERY DANGEROUS WHEN YOU HAVE A 4 YEAR OLD GET IN THE DOOR BEFORE DOOR HAS COME TO COMPLETE REST. THE CHILD GETS IN AS THE DOOR OPENS, AND THE DOOR CLOSES BACK ON HIM AS IT COULDN'T OPEN PROPERLY. WE HAVE HAD IT CHECKED BY VW ON SEVERAL OCCASIONS BUT WAS NOT RESOLVED. THERE IS SOMETHING SERIOUSLY WRONG WITH THESE DOORS. *TR

• 12/15/2020· STEERING,ELECTRICAL SYSTEM,ENGINE

  VAN HAS STALLED WHILE DRIVING ON MULTIPLE OCCASIONS. POWER STEERING IS LOST. VEHICLE WILL THEN START RIGHT BACK UP. THIS IS EXTREMELY DANGEROUS FOR A MINIVAN USED TO TRANSPORT MULTIPLE CHILDREN. NO CODES OR FAULTS ARE RECORDED.

• 12/15/2014· STEERING,POWER TRAIN

  CATASTROPHIC FAILURE OF TRANSMISSION AT 76K. MAJOR TRANSMISSION WORK DONE APPROXIMATELY 26K. TRANSMISSION REPLACED 6 MONTHS LATER AND STILL HAS ISSUES (SLUGGISH, NON-SMOOTH SHIFT BETWEEN GEARS AT HIGHER CRUISING SPEEDS. VW ENGINEER GERARDO ZELEDON CALLS THIS THE "ROUTAN SHAKE" AND CLAIMS THIS IS NORMAL. APPROXIMATELY 95,000 MILES STEERING BEGAN SEIZING UP WHILE IN MOTION. THIS IS, ACCORDING TO RECALL NOTICE AND SERVICE MANAGER AT FLOW VW WINSTON SALEM NC, A BEHAVIOR RELATED TO A RECALL ON THE IGNITION SWITCH (NTSHA 14V-396). NO PARTS ARE AVAILABLE AND THE CAR IS UNSAFE TO DRIVE. HOWEVER, VW CANNOT FIX THE PROBLEM AND WILL NOT ALLOW US TO USE A LOANER. *TR

• 12/15/2014· STEERING,SERVICE BRAKES,ENGINE

  WAS DRIVING ON A RESIDENTIAL STREET WHEN THE ENGINE SHUT OFF WITHOUT WARNING. COMPLETELY LOST ALL POWER (STEERING, BRAKES, ETC). WAS ABLE TO PULL OVER TO SIDE OF ROAD THANKFULLY ONLY GOING 25 MPH AND NO TRAFFIC. PUT VEHICLE IN PARK, STARTED UP IMMEDIATELY AND RAN FINE AFTER THAT. RECEIVED RECALL LETTER IN MAIL THE FOLLOWING WEEK STATING THE IGNITION SWITCH CAN TURN OFF WITHOUT NOTICE INCIDENT HAPPENED 2 ADDITIONAL TIMES, SIMILAR CIRCUMSTANCES. SPOKE WITH DEALER AND VW CORPORATE ON 3 SEPARATE OCCASIONS. VOLKSWAGEN STATES THEY DO NOT HAVE A SOLUTION FOR THE RECALL REPAIR AT THIS TIME, NOR WILL THEY DO ANYTHING ABOUT THE POSSIBLE SAFETY ISSUE OF THE VEHICLE SHUTTING OFF AND CAUSING AN ACCIDENT. *TR

• 12/14/2017· STEERING,ELECTRICAL SYSTEM,ENGINE

  SINCE BUYING OUR 2009 ROUTAN IN THE FALL OF 2016 WE HAVE SUNK THOUSANDS INTO IT TRYING TO GET IT FIXED BECAUSE OF THE ISSUES WE HAVE HAD SHORTLY AFTER BUYING IT (OURS DID NOT COME WITH A WARRANTY FROM THE VW DEALER). AT LEAST TWICE A WEEK, AND SOMETIMES MORE, IT STALLS WHILE WE ARE DRIVING...USUALLY AT LOW SPEEDS LIKE WHEN WE ARE SLOWING DOWN TO MAKE A TURN OR SLOWING DOWN FOR A STOPLIGHT. USUALLY, ALL OF THE DASHBOARD LIGHTS AND CONTROLS WILL BLINK AND DING REPEATEDLY BEFORE STALLING. IT ALSO STALLS WHEN SITTING STILL. IT WILL BLINK ALL OF THE LIGHTS, THE CONTROLS WILL GO CRAZY AND THE WINDSHIELD WIPERS WILL GO BACK AND FORTH ONE TIME AS IT STALLS. ON DEC 11 IT STALLED ON A MAJOR ROAD IN CHARLOTTE, NC AND I LOST ALL POWER SO I COULD NOT EVEN PUT ON MY FLASHERS. I HAVE AN AUTISTIC CHILD WHO WAS FREAKING OUT BECAUSE I WAS TRYING TO GET ALL OF THE KIDS TO BE QUIET SO I COULD CALL MY HUSBAND AS WE WERE SITTING IN THE MIDDLE OF A BUSY ROAD. WE WERE IN A MIDDLE LANE AND THE WINDOWS WERE UP SO I HAD TO OPEN MY DOOR QUICKLY AND WAVE FOR PEOPLE TO GO AROUND US. I KEPT WATCHING MY REAR VIEW MIRROR AND PRAYING WE WOULDN'T GET HIT AS CARS ZIPPED AROUND US HONKING. THE KEY WAS STUCK IN THE IGNITION SINCE THERE WAS NO POWER. MY HUSBAND WAS HEADED TOWARDS US AND I WAVED PEOPLE AROUND US FOR ABOUT 5 MINUTES WHILE JINGLING THE KEY AND TRYING EVERYTHING TO GET SOMETHING TO WORK. THE POWER FINALLY CAME BACK AND THE KEY CAME OUT AND I WAS ABLE TO RESTART AND GET HOME BUT MY KIDS ARE AFRAID TO GO ANYWHERE IN THAT VAN AGAIN. WE HAVE REPLACED THE BATTERY, THE CONTROL MODULE (ONE OF THE MOST EXPENSIVE THINGS WE TRIED), THE ERG VALVE, THE ALTERNATOR, AND SOME OTHER PARTS OUR MECHANIC WANTED TO TRY. SUPER EAGLE AUTO CARE HAS BEEN SUPER HELPFUL IN TRYING TO FIX IT BUT TO NO AVAIL. WE HAVE LEARNED SINCE BUYING THIS VEHICLE THAT THIS IS A COMMON PROBLEM FOR VW ROUTAN.

• 12/13/2016· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN AN ELECTRICAL FIRE. THE CONTACT STATED THAT SMOKE ENTERED INTO THE CABIN OF THE VEHICLE AND THE REAR PASSENGER SIDE DOOR CAUGHT FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. A MECHANIC EXTINGUISHED THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

• 12/11/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE RELATED TO THE RECALL, BUT THE SPECIFICS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

• 12/10/2014· SERVICE BRAKES

  PROBLEMS WITH BRAKING AT 22,837 MILES IN 2010. VEHICLE WOULD SHAKE WHEN GOING DOWN A HILL AND APPLYING BRAKES TO STOP. FRONT BRAKE PADS WERE REPLACED AND ROTORS TURNED . TWO YEARS LATER IN 2012 AT 43,919 MILES BACK ROTORS AND BRAKE PADS WERE REPLACED, ALL 4 TIRES REPLACED, AND FRONT END ALIGNMENT. IN 2013 AT 68,797 MILES 2 OF THE NEW TIRES WERE REPLACED AND ANOTHER FRONT END ALIGNMENT. CAR STOPS SOMETIMES AND WILL NOT COME BACK ON IMMEDIATELY. IN 2014 AT 90,000 MILES, BATTERY DIED AND ANTIFREEZE IN RADIATOR EXPLODED, HAD TO PURCHASE A NEW BATTERY AND A PART FOR THE RADIATOR. HAD TO REPLACE FRONT ROTORS AND BRAKE PADS, 2 TIRES AND HAD ANOTHER FRONT END ALIGNMENT. EXTREMELY LOUD NOISE WHEN DRIVING, MECHANIC SAID IT MAY BE WHEEL BEARINGS. THE ABS AND CHECK ENGINE LIGHT COME ON AND OFF. DRIVER SIDE DOOR DOES NOT LOCK UNLESS YOU PUSH THE LOCK DOWN WITH YOUR HAND. MECHANIC SAYS THE FRONT BRAKE PADS WILL HAVE TO BE REPLACED WHEN TIRES ARE ROTATED THE NEXT TIME (THESE WERE REPLACED WITH THE ROTORS IN JUNE OR JULY 2014). IF YOU LEAN AGAINST BACK SEAT FROM THE TRUNK AREA, IT FALLS FORWARD AND THE MIDDLE SEAT NO LONGER FOLDS DOWN. ALSO, THE DRIVER SIDE WINDOW STALLS WHEN YOU TRY TO ROLL IT UP OR DOWN. *TR

• 12/09/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

• 12/09/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A FAILURE RELATED TO THE RECALL WAS EXPERIENCED, BUT THE SPECIFICS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.

• 12/06/2016· ENGINE

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. ONCE THE VEHICLE WAS WARMED UP, IT LOST POWER. WHEN THE ENGINE WAS NOT WARMED UP, THE VEHICLE COULD ONLY BE OPERATED FOR 10 TO 15 MINUTES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK TORQUE CONVERTER BETWEEN THE VALVE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

• 12/05/2021· ELECTRICAL SYSTEM

  My vehicle shows no pending recalls, but ignition switch still malfunctioning whenever it is bumped or a lanyard is on the key. Brakes malfunction, car seat moves, windshield wipers move, car seems to think it is resetting as original recall states is a problem.

• 12/03/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

  WHILE DRIVING ON STREET OR HIGHWAY OR STOPPED. USUALLY AROUND 20-40MPH CAR STALLS. BRAKES LOCK UP/STEERING WHEEL LOCKS UP/NO CONTROL OF CAR AT ALL. ALL LIGHTS INDICATE CAR IS ON, ONE BELL GOES OFF PRIOR AND ANTI-SKID LIGHT COMES ON. BY THEN PANIC CANNOT CONTROL CAR! PUT CAR IN PARK AFTER STOPPED AND IT STARTS RIGHT UP.

• 12/01/2015· STEERING,SERVICE BRAKES,ENGINE

  AFTER MY VAN HAS BEEN SITTING FOR A WHILE AND IT BEEN WARMED UP FOR 15 MINUTES. WITH IN THE FIRST 2 TO 5 MILES OF DRIVING THE TRACTION CONTROL LIGHT WILL COME ON AND THE VAN WILL SHUT OFF AND THE STEERING WHEEL AND BREAK WILL FAIL. THEN I HAVE TO TURN THE KEY TO OFF AND RESTART THE VAN AND IT SOMETIME REPEAT ITSELF IF I'M STUCK IN TRAFFIC.

• 11/30/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 75 MPH. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM) WAS PERFORMED. SINCE THE REPAIR, THE VEHICLE EXPERIENCED THE STALLING FAILURE, AND THE FOB WAS REPLACED TWICE. THE DEALER WAS CONTACTED. THE DEALER ADVISED THAT THE ELECTRICAL SYSTEM MIGHT NEED TO BE REWIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAIURE MILEAGE WAS 90,000.

• 11/28/2018· ELECTRICAL SYSTEM

  FOR SEVERAL MONTHS IN 2018 OUR 2009 VOLKSWAGEN ROUTAN WOULD NOT START, WINDOWS WOULD NOT WORK CORRECTLY, ETC. ON NOVEMBER 10TH, 2018, OUR 2009 VOLKSWAGEN ROUTAN WAS STATIONARY AND WOULD NOT START AT ALL. CALLED A TOW TRUCK TO HAVE IT TAKEN TO THE NEAREST DEALERSHIP. TOW TRUCK DRIVER MESSED WITH THE VEHICLE AND WAS ABLE TO START IT AND WE DROVE IT TO THE DEALERSHIP. THE DEALERSHIP RECEIVED OUR VEHICLE ON 11/10/18. THE DEALERSHIP NOTIFIED US THAT THERE IS AN OPEN RECALL ON THE "WIN MODULE" AND THEY WOULD CONTACT VOLKSWAGEN FOR THE REPLACEMENT PARTS. THE DEALERSHIP DID NOT RECEIVE THE PART UNTIL 11/15/18 AND THE PART WAS USED/PROGRAMMED FOR A DIFFERENT VEHICLE THEREFORE IT WAS UNABLE TO BE INSTALLED IN OUR VEHICLE. THE DEALERSHIP THEN PROVIDED US WITH A LOANER VEHICLE AND CONTACTED VOLKSWAGEN FOR YET ANOTHER UNUSED PART. IT IS NOW 11/28/18 AND WE STILL DO NOT HAVE OUR VEHICLE. THE PART WAS RECEIVED AND INSTALLED HOWEVER THE VEHICLE'S BATTERY WILL NO LONGER HOLD A CHARGE. THE DEALERSHIP WANTS TO PUT A NEW BATTERY IN THE VEHICLE AND WE WILL HAVE TO PAY $150.00 FOR THE BATTERY AND INSTALLATION. WE NEVER RECEIVED NOTICE OF THIS RECALL. MY HUSBAND LOST 2 DAYS OF PAY. WE HAD TO RELY ON 3 DIFFERENT PEOPLE TO GET MY HUSBAND TO AND FROM WORK. I AM DISABLED AND HAD SURGERY ON 10/23/18 AND UNABLE TO GET TO PHYSICAL THERAPY LET ALONE LEAVE THE HOUSE FOR A WEEK BECAUSE THE DEALERSHIP DIDN'T HAVE ANY AVAILABLE LOANER VEHICLES UNTIL 11/15/18. THIS HAS BEEN A DANGER TO MY FAMILY/CHILDREN AND A GREAT INCONVENIENCE. TODAY 11/28/18 I AM CALLING THE ACTUAL VOLKSWAGEN CUSTOMER SERVICE TO REPORT THEIR NEGLIGENCE AND THE GRIEF/EXPENSE THEY HAVE CAUSED MY FAMILY. WE PURCHASED THIS VEHICLE BECAUSE OF VOLKSWAGENS RELIABILITY STANDARDS BUT WE WILL NOW NEVER PURCHASE FROM THEIR COMPANY AGAIN. AS OF TODAY 11/28/18 WE STILL DO NOT HAVE OUR VEHICLE RETURNED!

• 11/28/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

• 11/28/2011· SERVICE BRAKES, HYDRAULIC

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE FRONT BRAKE ROTORS WERE WARPED. WHILE DEPRESSING THE BRAKES TO A STOP, THE VEHICLE WOULD SHIMMER BEFORE STOPPING. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHO REPLACED THE BRAKE PADS AND ROTORS UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.

• 11/26/2010· STRUCTURE

  2009 VW ROUTAN, ELECTRIC DOOR FAILURE. DOORS FAIL TO STOP, THERE'S NO SENSOR, CLOSING ON YOUR HAND OR WHATEVER. ALSO RANDOMLY FAIL TO CLOSE, CLOSE HALF WAY, RE-OPEN, OPEN WITHOUT WARNING. THIS IS UNSAFE. WE HAVE TWO SMALL DOGS, IF ONE OF THE DOGS ACCIDENTALLY STEPS THRU THE DOOR WHILE IT'S CLOSING, IT WILL CLOSE ON THE DOG. I WOULD NEVER HAVE BOUGHT THIS CAR IF I HAD KNOWN. I'M THINKING OF HAVING THE ELECTRIC DOORS DISENGAGED. READ THAT OTHER OWNERS HAD DOOR CATCH FIRE. I WANT TO RETURN THIS CAR. *TR

• 11/24/2009· VISIBILITY,INTERIOR LIGHTING

  HEATING/VENTILATION/AIR CONDITIONING CONTROL PANEL IS MOUNTED LOW IN THE CENTER DASH AREA AND IS ILLUMINATED IN BLUE, MAKING IT ALMOST IMPOSSIBLE TO READ IN DAYLIGHT. THIS CAUSES THE DRIVER TO TAKE HIS/HER EYES OFF THE ROAD WHEN MAKING ADJUSTMENTS TO THE SETTINGS AND CAN RESULT IN A CRASH. THE 2010 MODEL OF THIS VEHICLE USES WHITE LIGHTING, CORRECTING THE PROBLEM. 2009 MODELS SHOULD BE RECALLED FOR A RETROFIT. *TR

• 11/22/2013· ENGINE

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,046.

• 11/21/2018· ELECTRONIC STABILITY CONTROL (ESC)

  DRIVING DOWN THE HIGHWAY ONE NIGHT AND THE ANTI-LOCK SYSTEM IS ACTIVATING BY ITSELF. TOOK IT TO A SHOP AND THEY TOLD ME THE STEERING ANGLE SENSOR NEEDS TO BE REPLACED. WHICH IS THE WHOLE CLOCKSPRING. THEY TOLD ME THE SENSOR IS SAYING I'M AT A 42 DEGREE ANGLE WHEN THE STEERING WHEEL IS STRAIGHT. THE ANGLE OF THE SENSOR SHOULD BE 0-15 DEGREES. BECAUSE OF THIS IT'S TELLING THE ANTI-LOCK SYSTEM THAT I'M ABOUT TO FLIP CAUSING THE BRAKES TO APPLY BY THEMSELVES. I'M NOT ABLE TO DRIVE OVER 20MPH WITHOUT IT ACTIVATING THE ANTI-LOCK SYSTEM. I COULDN'T AFFORD TO GET IT REPAIRED SO I HAD TO DISABLE THE WHOLE ANTI-LOCK SYSTEM UNTIL I HAVE THE MONEY TO REPLACE IT.

• 11/21/2011· ELECTRICAL SYSTEM

  OUR ROUTAN HAS "STARTED ITSELF" MULTIPLE TIMES. IN EACH INSTANCE, WITHOUT INTENTIONALLY STARTING THE IGNITION (KEYS WERE IN PURSE/HANDBAG UNTOUCHED BY HUMAN HANDS), WE HAVE FOUND THE VEHICLE ON AND IDLING. MOST RECENTLY, WE HAPPENED (FORTUITOUSLY) TO FIND THE VEHICLE RUNNING IN OUR ENCLOSED GARAGE. THE GARAGE IS ATTACHED TO OUR HOME AND WE FELT, GIVEN THE POTENTIAL FOR ACCIDENTAL DEATH IF NOT DISCOVERED IN A TIMELY FASHION, WE NEEDED TO ALERT AUTHORITIES OF THE (EITHER) DESIGN FLAW OR ELECTRICAL SYSTEM MALFUNCTION. WHILE ELECTRICAL SYSTEM MALFUNCTION IS CERTAINLY A STRONG POSSIBILITY (WE HAVE HAD MULTIPLE PROBLEMS WITH IT IN THIS VEHICLE), EVEN IF THE REMOTE IGNITION KEY WERE "FUNCTIONAL" WE FEEL THE LACK OF BARRIERS TO ACCIDENTALLY STARTING THE VEHICLE IS EXTREMELY DANGEROUS. FOR INSTANCE, IF THE KEYS ARE IN A PURSE AND SIMPLY MOVING THE PURSE IS ENOUGH TO START THE VEHICLE, EVEN THOUGH THE KEY "WORKED", IT IS FAR TOO EASY TO ACCIDENTALLY START THE VEHICLE. THIS IS WHAT HAS OCCURRED IN EACH INSTANCE (KEYS IN A PURSE, NO HANDS DIRECTLY TOUCHING THE KEYS). A SAFER DESIGN MIGHT INVOLVE A CODE TO BE PUNCHED IN VS SIMPLY PRESSING ONE BUTTON. GIVEN THAT MANY FAMILIES KEEP THEIR VEHICLE IN AN ATTACHED, ENCLOSED GARAGE, ACCIDENTALLY RUNNING THE VEHICLE COULD BE DEADLY IF CARBON MONOXIDE WERE TO BUILD UP AND ENTER THE HOME. *TR

• 11/21/2010· SERVICE BRAKES, ELECTRICCrash

  BRAKING IS INADEQUATE AND IS LIKELY TO FAIL AS BRAKE ROTORS ARE WARPED AFTER LESS THAN A 8,000 MILES. WARPED ROTORS COULD AFFECT ABS SYSTEM AND LEAD TO MORE ACCIDENTS. VW HAS REPLACED ROTORS WITH SAME PART NUMBER SO PROBLEM REPEATS ITSELF SHORTLY AFTER INSTALLATION. VW NEEDS TO IMPROVE THEIR BRAKES FOR THIS VEHICLE GIVEN THE SAFETY OF THE TYPICAL CUSTOMER IS USUALLY A FAMILY OF FOUR OR MORE. A RECENT SEARCH ON GOOGLE SHOWS THAT MANY OTHERS HAVE REPORTED SIMILAR PROBLEMS TO VW WHO CONTINUES TO SIMPLY REPLACE THE PART WITH THE SAME ONE. THEY NEED TO TAKE THIS SERIOUSLY AND ENGINEER A BETTER BRAKING SYSTEM FOR THIS VEHICLE OR BUY BETTER QUALITY BRAKING COMPONENTS. *TR

• 11/20/2019· ELECTRICAL SYSTEM

  WE PURCHASED THIS USED IN FEBRUARY 2019 AND HAVE SINCE EXPERIENCED NUMEROUS ISSUES WITH THE RADIO, BACKUP CAMERA, AND DVD PLAYER NOT WORKING. RECENTLY THE CAR NOW JUST SHUTS OFF WHILE DRIVING DOWN A MOUNTAIN ROAD, POWER STEERING FREEZES AND BRAKES ARE VERY LIMITED WHICH WAS VERY SCARY. IT HAPPENED EARLIER IN THE YEAR WHEN PULLING OUT OF A PARKING LOT AND LEAVING THE DRIVEWAY AND I THOUGHT THAT THE ISSUE WAS BEHIND US AND OUR MECHANIC COULDN'T REPLICATE IT. WHEN I CALLED THE DEALERSHIP THEY DIDN'T KNOW ANYTHING ABOUT IT AND WEREN'T AWARE OF ANY RECALLS. AS OF TODAY I CONTACTED VW AND THEY SAID THAT OUR VAN IGNITION SWITCH WAS PREVIOUSLY REPAIRED AS PART OF THE RECALL AND IT IS NOW OUTSIDE OF THE WARRANTY PERIOD. I UNDERSTAND THAT THE WARRANTY CAN'T LAST FOREVER, BUT THIS IS NOW OCCURRING FREQUENTLY 4 MORE TIMES IN THE LAST FEW DAYS, NORMALLY JUST AFTER STARTING THE VEHICLE AND DRIVING TAKING OFF FOR THE FIRST TIME. IT RESTARTS WHEN PUT IN PARK, BUT THE STARTING PROCESS CRANKS MORE THAN USUAL. DEPENDING ON THE SITUATION IT IS MERELY AN ANNOYANCE OR EXTREMELY DANGEROUS AND THERE IS NO WARNING, JUST TURNS OFF AND THE STEERING STIFFNESS IS THE FIRST INDICATION. THE VAN IS NOW PARKED AS IT IS NOT SAFE FOR MY FAMILY TO DRIVE.

• 11/20/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE SLIDING DOOR WIRING FAILED FOR BOTH SLIDING DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND RECOMMENDED THAT IT NEEDED TO BE TAKEN TO THE DEALER FOR DIAGNOSIS AND REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT ELECTRICAL WIRING FOR BOTH SLIDING DOORS NEEDED TO BE REPLACED AS WELL AS A FRACTURED WIRING HARNESS NEEDED TO BE REPLACED. THE DEALER MENTIONED THAT THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 10V252000 (ELECTRICAL SYSTEM) ON OCTOBER 15, 2010. THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO PREVENT THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

• 11/19/2014· ELECTRICAL SYSTEM

  ON THE SAID DATE, I WAS DRIVING MY CAR WHEN I HEARD A LOUD NOISE COMING FROM THE IGNITION AREA AND THE CAR SUDDENLY AND UNEXPECTEDLY STALLED, I WAS ABLE TO RESTART THE CAR RIGHT AWAY. A MONTH LATER, I HEARD THE SAME NOISE AND THE CAR STALLED AGAIN, WHILE I WAS IN THE MIDDLE OF A VERY BUSY INTERSECTION. IN AUGUST OF 2014, I HAD RECEIVED A RECALL FROM VW INFORMING ME OF A RECALL ( NHTSA 14V-396), I TOOK MY CAR TO THE DEALER WHO HAS NOT BEEN ABLE TO FIX THE ISSUE, IN NOVEMBER, PARTS ARE STILL NOT AVAILABLE FOR THE REPAIRS TO BE PERFORMED. I SPOKE TO THE REGIONAL CASE MANAGER AT VW WHO WON'T DO ANYTHING EITHER. VW IS LETTING ME DRIVE AN UNRELIABLE AND UNSAFE VEHICLE. *TR

• 11/18/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/18/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL SYSTEM WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

• 11/17/2021· ENGINE

  The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.

• 11/17/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS DISENGAGED, THE DOORS FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 01/28/15*LJ

• 11/16/2017· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE CAR DOES NOT START AFTER A STOP. IT TAKES HOURS BEFORE IT RESTARTS. REPLACED BATTERY, STARTER STILL SAME ISSUE. MANY OTHER VW ROUTAN OWNERS HAVE THE SAME ISSUE. THE CAR HAS POWER BUT SOMETHING IS MESSED UP IN THIS CAR.

• 11/14/2019· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  EVEN AFTER REBUILDING THE ENTIRE TRANSMISSION, EVERY TIME THE VEHICLE IS PLACED INTO REVERSE, THERE IS A PAUSE, THEN A JARRING AS IT SLIPS INTO R GEAR; BUT EVERY TIME ACCELERATION IS ATTEMPTED IN R, THERE IS A DELAY, FOLLOWED BY CONSISTENT LAG; IF ATTEMPTING TO R UP AN INCLINE, IF SPEED IS NOT ALREADY OVER A SPECIFIC MINIMUM, VEHICLE THEN ASSUMES ACTION AS IF IT IS IN N. EVEN AN INCLINE SLOPE OF SIMPLY BACKING INTO A DRIVEWAY, IF VEHICLE IS NOT ENTIRELY ACROSS THE INCLINE, IT'S NOT POSSIBLE TO CONTINUE CONTROLLING A REVERSE MOVEMENT, THOUGH ENGINE RESPONDS AS THOUGH IN N. THIS HAS BEEN AN ONGOING ISSUE; THAT HAS PERSISTED EVEN AFTER REBUILDING THE TRANSMISSION. ANOTHER ISSUE THAT BEGAN SEVERAL YEARS AGO; IS THAT THE DOOR'S LOCKING MECHANISMS FOR SEVERAL OF THE DOORS, NO LONGER OPERATE PROPERLY. LOCKING VIA KEY FOB, OR DOOR PANEL, DOES NOT ACTUALLY ENGAGE THE DOOR TO LOCK. NOR DOES UNLOCKING THE DOORS VIA KEY FOB, OR DOOR PANELS.

• 11/14/2017· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 15-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO FOX VALLEY VOLKSWAGEN SCHAUMBURG (1000 E GOLF RD, SCHAUMBURG, IL 60173, (847) 839-8101) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE FAILURE RECURRED AT LEAST 15 TIMES WITHIN THE PAST TWO WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,900.

• 11/13/2018· POWER TRAIN,ENGINE

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 30 TO 65 MPH, THE VEHICLE RANDOMLY JERKED FORWARD AND BACKWARD AS IF IT WERE SKIPPING A GEAR. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AFTERWARDS SEVERAL TIMES. THE CONTACT SPOKE WITH TWO UNKNOWN DEALERS AND THEN CONTACTED AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE UNDERDRIVE SOLENOID CIRCUIT OF THE TRANSMISSION WAS MALFUNCTIONING. AFTER CONDUCTING SOME RESEARCH, THE CONTACT FOUND THAT THE MANUFACTURER PLACED A CHRYSLER ENGINE AND TRANSMISSION INTO HER VOLKSWAGEN VEHICLE. THE INDEPENDENT MECHANIC COMPLETED THE REPAIRS WITH ANOTHER NEW CHRYSLER TRANSMISSION SOLENOID PART. WHILE THE CONTACT WAS DRIVING ON THE HIGHWAY, THE VEHICLE LOST COMPLETE ACCELERATION AND HAD TO BE PULLED OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC, BUT HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 181899879 AND NHTSA'S PHONE NUMBER TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 115,226. *TT*JB

• 11/13/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER MULTIPLE ATTEMPTS HOWEVER, THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND WERE UNCERTAIN OF WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 1/23/15*CN THE CONSUMER STATED THE VEHICLE STALLED FOR A SECOND TIME. UPDATED 02/20/15*JB

• 11/12/2013· ENGINE

  VEHICLE ENGINE WILL TURN ITSELF OFF AND LOSE POWER WHILE DRIVING DOWN THE ROAD. ABLE TO PULL THE CAR OFF THE ROAD AND IMMEDIATELY RESTART THE ENGINE. IT CAUSES A LOSS OF POWER STEERING, POWER BRAKES, ETC. THIS HAS HAPPENED MULTIPLE TIMES AND WHENEVER TAKEN TO DEALER FOR DIAGNOSIS THE ISSUE CAN NOT BE DUPLICATED. USUALLY HAPPENS WHEN THE CAR IS COLD, BUT YESTERDAY IT HAPPENED AFTER WE HAD BEEN DRIVING FOR A COUPLE OF HOURS. YOU CAN WATCH THE RPM'S DROP EVERY NOW AND THEN AND SOMETIMES IT WILL CATCH IT AND KEEP THE MOTOR RUNNING, BUT SOMETIMES NOT. *TR

• 11/12/2010· LATCHES/LOCKS/LINKAGES

  TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHEN SHE LOCKED THE DOORS, THE CHILDREN WERE UNABLE TO EXIT FROM THE INSIDE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS UNAVAILABLE.

• 11/09/2009· STEERING

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE MAKING A RIGHT TURN AT 10 MPH THE VEHICLE SWERVED TO THE RIGHT WITHOUT EFFORT. THE ANTI-SKID WARNING SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER REPEATED BRAKE APPLICATION HE WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING ANGLE SENSOR. NO REPAIRS WERE MADE BECAUSE THE PART WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 9,000. UPDATED 12/7/09 *CN UPDATED 12/08/09

• 11/07/2016· ELECTRICAL SYSTEM

  THE CAR WON'T START INTERMITTENTLY. WHEN YOU TURN THE KEY IT JUST CLICKS. THE STARTER IS NOT ENGAGED OR THE FLYWHEEL DOESN'T TURN. TOOK IT TO THE DEALER SAID IT WAS FAULTY TIPM MODULE NEEDED TO BE REPLACED NOT COVERED BY WARRANTY. GOOGLE TIPM ROUTAN/ CHRYSLER / DODGE / JEEP AND YOU WILL SEE THIS IS A HUGE PROBLEM. NOT SURE WHY THE GOVERNMENT WON'T FORCE CHRYSLER / VOLKSWAGEN (CHRYSLER MANUFACTURED THE ROUTAN FOR VOLKSWAGEN) TO RECALL THEM AFFECTED VEHICLES. THIS NOT COVERED BY WARRANTY AND ITS A $1200 TO REPLACE. COMPLETELY RIDICULOUS IF THIS IS SUCH A WIDESPREAD PROBLEM.

• 11/07/2016· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS SHAKEN UP AND WAS TAKEN TO THE EMERGENCY ROOM FOR MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. A POLICE REPORT WAS FILED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 82,000.

• 11/05/2015· ELECTRICAL SYSTEM,ENGINE

  HAD THE WIN MODULE REPLACED FOR THE ELECTRICAL SYSTEM IGNITION SWITCH RECALL. NOW THE CAR WILL MAKE SUDDEN STOPS AND SHUT DOWN. CAR THEN WILL NOT START UP UNLESS THE BATTERY IS UNHOOKED AND HOOKED BACK UP. DEALER WANTS TO CHARGE 350.00 TO DO A DIAGNOSTIC TEST TO DETERMINE THE CAUSE.

• 11/03/2015· ELECTRICAL SYSTEM,ENGINE

  THE VEHICLE WHILE DRIVING HAD ALL THE WARNING LIGHTS COME ON , THE GAUGES GO UP AND DOWN AND THE VEHICLE CUT OFF. THIS HAPPENED MULTIPLE TIMES ONE AFTERNOON. HAD TO HAVE IT TOWED TO THE HOUSE. INTERNET SEARCH SHOWS THAT THIS IS A ROUTINE PROBLEM FOR OTHERS AS WELL.

• 10/31/2013· ENGINE

  TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE WIRELESS IGNITION NODE RECEIVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 61000.

• 10/28/2016· POWER TRAIN

  I BOUGHT MY VW ROUTAN USED IN SEPTEMBER 2014. IN THE 1ST COUPLE OF MONTHS THE TRANSMISSION WOULD STOP SHIFTING (I WOULD TURN IT OFF AND BACK ON) TO FIX IT AND IN NOVEMBER 2014 THE TRANSMISSION WENT OUT AND GOT STUCK IN 3RD GEAR WHILE DRIVING AND WOULDN'T RESET AFTER TURNING OFF, THIS IS WHEN THE CHECK ENGINE LIGHT CAME ON, AT 62,000 MILES. HAD TO HAVE A NEW $6000 TRANSMISSION BROUGHT IN FROM GERMANY TO BE PUT IN THE VAN. NOW LESS THAN 30,000 MILES LATER AFTER A NEW ORIGINAL TRANSMISSION PUT IN, HAVING THE SAME PROBLEM NOT SHIFTING OUT OF 3RD GEAR AND HAVING TO PULL IT OVER TURN IT OFF AND TURN IT BACK ON FOR IT TO WORK PROPERLY AGAIN. *TR