2009 Toyota Matrix

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/19/2013· STEERING,SERVICE BRAKES

  CAR WAS PARKED. WHEN I RETURNED TO THE CAR, THE POWER STEERING HAD CEASED TO FUNCTION AND WARNING LIGHTS WERE LIT FOR THE POWER STEERING, ABS AND BRAKES. I UNDERSTAND THERE IS A TECHNICAL SERVICE BULLETIN ON THE POWER STEERING UNIT FOR THIS VEHICLE FOR ISSUES RELATED TO THE POWER STEERING LOCKING UP. LUCKILY I WAS NOT DRIVING THE CAR AT THE TIME. *TR

• 12/17/2009· ENGINE AND ENGINE COOLING

  THE CONTACT THAT THE 2009 TOYOTA COROLLA MATRIX STALLS EVERY TIME THE CONTACT STOPS AT AN ENTER SECTION. AND WHEN THE CONTACT TURNS THE CAR BACK THE VEHICLE HAS NO POWER. THE CALLER HAS OWNED THE VEHICLE FOR 5 MONTHS. THIS HAS ALSO HAPPENED WHEN THE CONTACT TRIES TO PULL OFF FROM THE INTERSECTION. PROBLEM STARTED AT 3000 MILES CURRENT MILES IS 9000. UPDATED 12/30/09 *BF THE CONSUMER STATED THE STALLING WOULD OCCUR AFTER PULLING INTO AN INTERSECTION AFTER IDLING AT A RED LIGHT. THE DEALER STATED THEY DID NOT KNOW HOW TO ADDRESS THE PROBLEM, BUT THEY RESET THE ENGINE CONTROL MODULE, HOWEVER THE STALLING CONTINUED. UPDATED 12/30/09.*JB

• 12/15/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/03/17*LJ *CN

• 12/12/2016· AIR BAGS

  TAKATA RECALL THE RECALL WAS ISSUED IN MAY, 2016, AND I HAVE YET TO RECEIVE A REMEDY. THAT IS 7 MONTHS WITHOUT ANY REMEDY. I NEED TO BE ABLE TO DRIVE PASSENGERS IN MY VEHICLE, AND IT LIMITS THIS ABILITY.

• 12/09/2016· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, UPPER BACK, AND NECK THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DROVE THE VEHICLE HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 02/07/2017*CT *CN

• 12/07/2009· ENGINE AND ENGINE COOLING

  2009 TOYOTA MATRIX WITH 1.8 L ENGINE STALLS AT INTERSECTIONS. DEALER VERY RESISTANT TO ADMITTING TO THE PROBLEM, BUT ALLEGEDLY "RESET" CONTROL MODULE, RESULTING IN LESS FREQUENCY OF OCCURRENCE. POTENTIALLY VERY DANGEROUS SITUATION AS NOT POSSIBLE TO PREDICT WHEN STALL WILL OCCUR AND MORE LIKELY IN INTERSECTIONS. STALLING OCCURRED NUMEROUS TIMES, ESPECIALLY FROM 8000 TO 10000 MILES. VEHICLE CURRENTLY AT APPROXIMATELY 19000 MILES AND HAS OCCASIONAL STALLS. *TR

• 12/05/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HERITAGE TOYOTA OWINGS MILL (9801 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 844-202-9429) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/01/2010· VEHICLE SPEED CONTROL

  2009 TOYOTA MATRIX. CONSUMER STATES PROBLEMS WITH VEHICLE THROTTLE *TGW THE CONSUMER STATED THE THROTTLE WAS OVERLY SENSITIVE UPON THE SLIGHTEST APPLICATION. THE CONSUMER STATED HIS WIFE BARELY AVOIDED AN ACCIDENT, WHEN THE VEHICLE SUDDENLY ACCELERATED. IN ORDER TO GET THE VEHICLE TO STOP, SHE TURNED OFF THE IGNITION. THE CONSUMER STATED THE UNWANTED ACCELERATION HAS OCCURRED ON SEVERAL OCCASIONS.

• 12/01/2009· AIR BAGS,VEHICLE SPEED CONTROLCrash

  TOYOTA ACCIDENT I DRIVE A LEASED 2009 TOYOTA MATRIX. AT 8:24 AM ON NOVEMBER 16, 2009. PULLING INTO A PARKING SPACE AT THE DOCTORS OFFICE BUILDING BOCA RATON. THE CAR WAS ALMOST STOPPED AND MY FOOT WAS ON THE BRAKE, WHEN THE CAR REVVED UP TO THE MAXIMUM, JUMPED THE CURB AND HIT A PALM TREE. I IMMEDIATELY SWITCHED OFF THE ENGINE. I WAS DAZED, AND AFTER A COUPLE OF MINUTES I GOT OUT THE CAR TO SEE THE DAMAGE. HAVING HEARD OF CAR MAT PROBLEMS, I INSPECTED THE MATS, BUT NOTHING WAS OUT OF PLACE. AFTER A FEW MINUTES, I WENT TO MY DOCTORS APPOINTMENT , BUT HAD TO LEAVE BEFORE I SAW THE DOCTOR, AS I DIDN'T FEEL WELL. DESPITE A LOT OF FRONT END DAMAGE, THE CAR WAS DRIVABLE, SO I DECIDED TO DRIVE THE CAR TO MY HOME , BUT I WAS FRIGHTENED ALL THE WAY AS I THOUGHT THE CAR MIGHT DO THE SAME THING AGAIN IN TRAFFIC. WHEN I GOT HOME I CALLED ALLSTATE AND REPORTED THE ACCIDENT. I TOLD THEM THERE IS A PROBLEM WITH THE CAR, AS IT ACCELERATED BY ITSELF, AND THE DRIVER SIDE AIRBAG DID NOT INFLATE.. PER INSTRUCTIONS FROM ALLSTATE, THE CAR HAS BEEN TOWED TO ED MORSE CADILLAC FOR REPAIR OF THE DAMAGE INCURRED. MY QUESTION IS, CAN I LEGALLY BREAK MY LEASE AND RETURN THE CAR TO TOYOTA, AS IT IS UNSAFE.. *TR UPDATED 05/25/10 UPDATED 07/29/10 UPDATED 12/21/10.*JB

• 11/25/2009· STEERING,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. WHEN STARTING THE VEHICLE ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE SPEEDOMETER FAILED, AND THEN THERE WAS A LOSS OF POWER STEERING. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALERSHIP FOR INSPECTION. A TECHNICIAN STATED THAT BECAUSE THEY COULD NOT DUPLICATE THE FAILURE THEY COULD NOT PROVIDE A REMEDY. THE CURRENT AND FAILURE MILEAGES WERE 72483. UPDATED 12/17/09 *BF THE WARNING LIGHTS REMAINED ON UNTIL THE IGNITION WAS TURNED OFF. THE SPEEDOMETER AND TACHOMETER NEVER LEFT ZERO. UPDATED 12/21/09

• 11/18/2015· VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK. EACH TIME THE BRAKE PEDAL WAS APPLIED, THE VEHICLE ACCELERATED. THE CONTACT DROVE OVER THREE CURBS, A YIELD SIGN, AND A STOP SIGN. THE CONTACT SUSTAINED BACK PAIN AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS TREATED AND RELEASED THE SAME DAY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,465. UPDATED 01/21/16*LJ *CN

• 11/17/2014· STEERING

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE, DROVE OVER A ROAD RETAINER, AND LANDED IN A DITCH. A POLICE REPORT WAS NOT FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE.

• 11/17/2013· STEERING,ELECTRICAL SYSTEM

  POWER STEERING MALFUNCTION OCCURRED AND WARNING LIGHT (ON THE DASHBOARD) WAS ON. STEERING WHEEL BECAME VERY HARD TO TURN. LUCKILY THIS HAPPENED ON THE PARKING LOT, AND NOT ON MY WAY BACK HOME (TRIP ON THE HIGHWAY) WHICH FOR SURE WOULD RESULTED IN CAR ACCIDENT WITH SERIOUS CONSEQUENCES. I HAVE CONTACT TOYOTA HOWEVER AT THIS POINT THEY ARE NOT CONCERNED IN THIS MATTER AS SAFETY ISSUE AND WILL NOT COVER ANY EXPENSES FOR SUCH REPAIR (POWER STEERING ELECTRICAL UNIT/ RELAY WAS REPLACED_PARTS~ 900$ AND LABOR ~500$). *TR

• 11/15/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/26/2017*CT UPDATED 7/6/18*JB

• 11/15/2011· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH ON A MOUNTAINOUS ROAD AND UNEXPECTEDLY FELL ASLEEP. THE VEHICLE ROLLED DOWN A RAVINE AND CRASHED INTO TWO TREES AND BOULDERS. THE CONTACT FRACTURED HIS STERNUM AND SUSTAINED BRUISES FROM THE SEAT BELT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE VEHICLE WAS TOWED TO A COLLISION CENTER TO DETERMINE THE SEVERITY OF THE DAMAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

• 11/07/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 11/01/2010· ENGINE AND ENGINE COOLING

  2009 TOYOTA MATRIX S STALLED WHILE STILL DRIVING, SOMETIMES AT HIGHWAY SPEEDS. BEEN DRIVING FOR ABOUT 30 MINUTES THEN SUDDENLY STALLS AND IS UNABLE TO RESTART. DEALER SAYS THEY CAN'T RECREATE OR FIND PROBLEM. MAY BE SAME PROBLEM WITH 2005-2008 MATRIX. *TR

• 10/28/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/17*LJ CONSUMER STATED SHE RECEIVED A LETTER FROM TOYOTA STATING THE PROBLEM WITH THE PASSENGER AIRBAG IN THE FRONT SEAT WHILE DRIVING, THAT THEY WOULD NOT BE RESPONSIBLE. UPDATED 6/28/18*JB

• 10/24/2008· SERVICE BRAKES, AIR

  I SIGNED UP A LEASE WITH HUDSON TOYOTA FOR A MATRIX 2009 PRESUMABLY A BRAND NEW ONE. I SIGNED THE PAPERS AND BROUGHT IT HOME ON SEPT.3,2008. I DRIVE IT TO NYC ON SEPT.4,5,6 THEN IT WAS PARKED ON MY DRIVEWAY THE WHOLE DAY ON SEPT.7. ON SEPT.9,IT WAS DEAD. I CALLED SERVICE AND DESCRIBED THEM THE PROBLEM,THE SERVICE PERSON SAID "THE BATTERY IS DEAD ,GO GET A JUMPER AND START AS SOON AS IT STARTS BRING IT TO THE NEAREST TOYOTA SERVICE". AND I DID JUST THAT,I FOLLOWED HIS INSTRUCTIONS TO A TEE. I BRING IT TO THE TOYOTA ROCKLAND SERVICE,THEY TESTED IT THEY SAID ITS WEAK,THEN ITS DEAD. THEY DID SOME MORE TESTS AND THEY SAID ITS THE ABS MOTOR THAT IS DEFECTIVE,THEY HAVE TO ORDER IT SO THEY SAID THEY WILL REPLACE THE BATTERY BUT EVERY NIGHT WHEN I TURN OFF THE ENGINE,YOU TAKE OFF THE SWITCH INSIDE,"YOU OPEN THE FRONT TO EXPOSE THE ENGINE AND YOU TAKE OUT THAT PART,IN THE MORNING WHEN YOU ARE READY TO GO YOU PUT THE THING BACK ON"THE ABS MOTOR WILL COME ON THURSDAY BUT THURSDAY MORNING IT WAS NOT YET THERE IT CAME LIKE IN THE AFTERNOON ALREADY SO THEY PUT IT IN. THE FOLLOWING DAYS THE ABS SIGN WILL STILL TURN ON BUT IT WILL TURNED OFF AFTER AWHILE. NOW ITS THE AWD SIGN IS ON SO I BRING IT TO HUDSON TOYOTA BUT NOBODY WANTS TO TALK TO ME ON THE PHONE SO I CAME THERE EVEN IF ITS LATE. I SAW XX AND XX AND I SHOWED THEM THE LIGHTS AND TELL THEM WHAT HAPPENED THEY SAID THEY'RE SORRY AND I ASKED THEM ABOUT MY REGISTRATION AND THE PLATES THEY SAID THEY DO NOT HAVE PLATES ONLY REGISTRATION. XX SAID I CAN SAVE A LOT OF MONEY BY USING THE SAME PLATES FROM MY OLD CAR AND IN THAT WAY I DON'T HAVE TO PAY FOR ONE REGISTRATION'S TALKED TO MR??,WELCOMING ME TO THE LEASE PROGRAM BUT WHEN I STARTED TELLING HIM MY DISAPPOINTMENT,HE OFFERED TO PAY 1ST MO.LEASE BUT DECLINED. HE SAID YOU'RE SMART YOU KNOW YOU CAN NEVER GET ANOTHER CAR NOR CAN YOU GET YOUR MONEY BACK. I PAID $6246 THAT DAY. AND ITS STILL NOT RIGHT. NOW THE AWD LIGHT IS STILL ON AND WHEN I PARKED THE CAR SMELLS BURN UP. THE END. *TR

• 10/14/2016· STEERING

  I STARTED MY CAR, AND THE POWER STEERING LIGHT WAS ON. I TRIED TO TUN THE WHEEL, AND NOTED THE POWER STEERING STOPPED WORKING. I GOT THE CAR HOME, AND CALLED FOR SERVICE AT MY LOCAL DEALERSHIPS. THEY WOULDN'T GIVE ME AN APPOINTMENT". RESEARCHED THE WEB, AND NOTED THIS ISSUE WAS A WIDE SPREAD COMPLAINT. I CHECKED THE FUSES (NOTED THEM OKAY), THE STEERING RESUMED.... HOWEVER, THIS IS A REAL CONCERN, BEING THAT THE STEERING APPEARS TO BE AN ISSUE FOR THESE CARS. WHAT CAN I DO TO GET THIS REPAIRED?

• 10/09/2008· VISIBILITY

  THE 2009 TOYOTA MATRIX HAS A SAFETY ISSUE IN MY OPINION. I BOUGHT MY MATRIX (NEW) FROM DOWNEAST TOYOTA IN BREWER, MAINE, ON OCTOBER 6, 2008. WHILE DRIVING THIS CAR DURING A TEST DRIVE IN THE PROXIMITY OF THE DEALERSHIP ABOUT 60 DAYS PRIOR TO MY PURCHASE, THERE CAME A TIME WHEN I HAD DO MAKE A LEFT-HAND TURN AS DIRECTED BY THE DEALERS SALESMAN WHO WAS WITH ME. BEFORE I MADE THE TURN I NOTICED A YOUNG LADY ON THE EDGE OF THE ROAD TO WHERE I WAS TURNING. THIS BROUGHT ON A CAUTION IN MY MIND TO BE EXTRA CAREFUL IN MAKING THE TURN. AS I PROCEEDED THE TURN, THE OVERSIZED (IN MY OPINION) SIDE VIEW MIRROR ON THE DRIVER'S SIDE THAT IS SITUATED TOO HIGH (IN MY OPINION) BLOCKED ABOUT 80 % OF MY VIEW. AT ONE POINT IT WAS DIRECTLY IN MY LINE OF VISION. I LET OUT A, "WHOA, ERIC" (TO THE SALESMAN)," I CAN'T SEE A THING." HE DID NOT SAY A WORD. I LIKED THE MATRIX OTHERWISE, SO ABOUT SIXTY DAYS LATER, I BOUGHT IT (I THOUGHT THE "BAD VISION INCIDENT" WAS A FLUKE.) WHILE RETURNING HOME FROM MY DOCTOR'S APPOINTMENT TWO DAYS LATER, I CAME UPON A LEFT-HAND TURN IN DOWNTOWN ORONO, MAINE. TO MY ABSOLUTE DISAPPOINTMENT, I COULD NOT SEE WHERE I WAS TURNING WHEN THE OVERSIZED SIDE MIRROR CAME IN MY LINE OF VISION. AGAIN, APPROXIMATELY 80 % OF MY VISION WAS BLOCKED! I RETURNED THE MATRIX TO THE DOWNEAST TOYOTA DEALERSHIP IN BREWER. I TOLD SEVERAL PEOPLE AT THE DEALERSHIP, IN PERSON, AND BY PHONE FROM HOME, THAT I COULD NOT DRIVE THE MATRIX BECAUSE OF A SAFETY ISSUE. I ASKED FOR MY MONEY BACK. THEY MORE OR LESS AGREED, TOGETHER, THAT I NOW OWNED THE VEHICLE AND THAT THEY WOULD NOT RETURN MY MONEY EXCEPT THAT I COULD TRADE THE MATRIX IN ON ANOTHER VEHICLE AS A USED CAR. NOW, I KNOW YOU CAN'T DO ANYTHING FOR ME ON THE FAIRNESS ISSUE. I AM HERE SAYING THAT THERE IS A SAFETY ISSUE WITH THE 2009 TOYOTA MATRIX. I LOVE TOYOTAS. I'VE DRIVEN THEM FOR YEARS. THIS MATRIX SHOULD BE RECALLED. THANK YOU. ROBERT DUBAY *TR

• 10/07/2016· AIR BAGS

  TAKATA RECALL, WHEN IS THIS GOING TO BE FIXED????? I HAVE A FAMILY AND ITS A PAIN IN THE [XXX] TO ONLY FIT THREE PEOPLE,NO ONE SITS IN FRONT CAUSE OF RISK OF DEATH!! REALLY? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• 10/06/2016· VISIBILITY,AIR BAGS

  TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG RECALL NOTICE (16V-340) ISSUES. *SMD THE CONSUMER ALSO STATED THE WAS AN ISSUE WITH THE DRIVE SIDE WINDOW. *JB

• 10/04/2017· AIR BAGS

  "TAKATA RECALL" I AM WONDERING WHEN THE FIX FOR THIS RECALL WILL BE AVAILABLE IN MY AREA.

• 09/30/2009· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE ALL-WEATHER FLOOR MAT INTERFERED WITH THE ACCELERATOR PEDAL AND CAUSED THE DRIVER TO EXPERIENCE UNINTENDED VEHICLE ACCLERATION. THE CONTACT IS AWARE OF THE SAFETY RISK AND THE POTENTIAL FOR A CRASH IF THE FLOOR MAT INTERFERED WITH THE ACCELERATOR OR BRAKE PEDALS. THE FAILURE AND CURRENT MILEAGES WERE 400. UPDATED 12/7/09 *CN UPDATED 12/08/09.*JB

• 09/29/2010· POWER TRAIN

  TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT ALLOW THE VEHICLE TO FREELY MOVE; IT SEEMED AS IF THE VEHICLE WAS IN THE NEUTRAL POSITION WHILE IT WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER STATED THAT ALL THE MODELS HAD THE FEATURE AND THERE WAS NOTHING WRONG WITH THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE IN THE MATTER. THE CURRENT MILEAGE WAS 10,107. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

• 09/27/2010· STEERING,TIRES,UNKNOWN OR OTHER

  I HAVE A 2009 TOYOTA MATRIX THAT HAS MULTIPLE ISSUES INCLUDING A STEERING ISSUE THAT ALMOST CAUSED MY FAMILY THEIR LIFE, NOW I AM BEING TOLD I NEED NEW BRAKES AT 19,800 MILES. THE REAR BRAKES ARE NOT ADJUSTING AT ALL WHICH MAY BE CAUSING THE STEERING ISSUES. CAR IS HAVING INTERMENT ISSUES GOING INTO 1ST AND REVERSE, REPORTED MULTIPLE TIMES, TOYOTA SAYS THEY CANNOT DUPLICATE. CAR IS STILL UNDER WARRANTY. ALSO, ONE TIRE IS WEARING ON ONE SIDE WHICH IS A KNOWN ISSUE. THE STEERING ISSUES HAS BEEN REPORTED ALONG WITH THE ONE TIRE WEARING ISSUE BY OVER 500 PEOPLE BUT TOYOTA WILL NOT RECOGNIZE IT. I AM SCARED TO TAKE MY CAR ON THE INTERSTATE DUE TO THE STEERING ISSUE AND THIS IS A NEW CAR WITH LOW MILES. MY FAMILY IS AT RISK OF BREAK FAILURE, OR WORSE DUE TO THE DEFECTS. WHEN I CALLED TOYOTA,M THEY SAID IF I RIDE MY BREAKS A LOT, THAT COULD BE THE CAUSE. I DO NO SUCH THING. THIS CAR IS ONLY DRIVEN TO WORK AND BACK EVERYDAY AND HAS BEEN SERVICED ON A REGULAR BASIS ONLY BY TOYOTA DEALER IN RIVERGATE. I HAVE ALSO REPORTED DEFECTS IN THE GAS GAUGE. WHEN I FILL THE CAR UP, IT REGISTERS ON EMPTY FOR AT LEAST 2 HOURS BEFORE MOVING TO F. IT DOES NOT HAPPEN EVERY TIME AND SINCE TOYOTA CANNOT SEE IT, THEY SAID THEY CANNOT FIX IT. *TR

• 09/17/2016· AIR BAGS

  MY FIANCE' AND I RECEIVED A RECALL NOTICE FROM TOYOTA FOR A SAFETY RECALL TO REMEDY THE SPRIAL CABLE THAT CONTROLS THE AIRBAG WARNING LIGHT. THE RECALL NOTICE TOLD US TO TAKE THE CAR TO A TOYOTA DEALERSHIP TO HAVE THE CAR REPAIRED FREE OF CHARGE. WHEN WE TOOK THE CAR FOR REPAIR THEY SAID IT HAD ALREADY BEEN REPAIRED AND AFTER CHECKING WITH THE MANUFACTURER THEY STATED IT HAD BEEN FIXED ON MARCH 2, 2016 IN NJ. THE CAR WAS IN MARYLAND ON THAT DATE UNDER MY OWNERSHIP SO WE DO NOT UNDERSTAND HOW THEY COULD HAVE REPAIRED THE CAR. THEY WANT TO CHARGE US FOR THE DIAGNOSTICS AND POSSIBLY THE REPAIR SINCE THEY INSIST THAT THE CAR WAS ALREADY REPAIRED. WE HAVE AN AIRBAG WARNING LIGHT LOCATED ON THE INSTRUMENT PANEL THAT WILL NOT GO OFF. THIS WARNING LIGHT IS THE SAME LIGHT ON THE RECALL NOTICE. TOYOTA DOES NOT WANT TO FIX IT WITHOUT A FEE, AND THEY BELIEVE THEY HAVE ALREADY FIXED THE PROBLEM. THE LIGHT REMAINS ON OUR CAR TO DATE. WE WOULD LIKE AN INVESTIGATION OF THIS MATER BEFORE SEEKING LEGAL COUNSEL TO RECTIFY THE SAFETY PROBLEM. THE VEHICLE WAS PARKED WHEN THE LIGHT ILLUMINATED AND DOES NOT GO OFF WHILE DRIVING THE CAR.

• 09/14/2010· STEERING

  STEERING WHEEL PULLS TO THE RIGHT/LEFT. PURCHASED CAR USED FROM TOYOTA DEALER NOTICED THE STEERING PULL DURING TEST DRIVE. DEALER ALIGNED CAR, BUT STILL PULLS TO THE RIGHT & LEFT. *TR

• 09/12/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOYOTA OF RIVER OAKS AT (708) 862-0700 (1970 RIVER OAKS DR, CALUMET CITY, IL 60409) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 09/12/2008· STRUCTURE,EQUIPMENTCrash

  AS A OWNER OF A BRAND NEW 2009 TOYOTA MATRIX, I WAS RECENTLY HIT BY A BICYCLE RIDER RIDING HIS BIKE IN A OPPOSITE DIRECTION ON A SIDE WALK. HE HIT MY FRONT BUMPER AND THE BUMPER WAS SLIGHTLY DAMAGED. THE BIKE RIDER HAD MINOR INJURIES. THE POLICE ISSUED THE RIDER A CITATION FOR RIDING HIS BIKE IN THE WRONG DIRECTION. I WENT TO A LOCAL CERTIFIED AUTO REPAIR SHOP AND GOT MY FRONT BUMPER REPAIRED INCLUDING A PAINT FINISH. THE COST CAME OUT TO BE $500 FOR THIS VERY MINOR DAMAGE. WHY? IT TURNED OUT TO BE SO COSTLY ? BECAUSE NOWADAYS ALL THE BUMPERS--FRONT & REAR ARE BEING MADE OUT PLASTIC BY AUTO MANUFACTURERS TO CUT COST. IF THE BUMPERS WERE TO BE MADE FROM STEEL, I WOULDN'T HAVE TO PAY FOR ANY DAMAGE COST FOR ANY MINOR IMPACT. MY QUESTION TO YOU: WHAT HAPPENED TO YOUR OLD REGULATION 10 M.P.H. IMPACT TO BUMPERS TO BE FREE OF ANY DAMAGE? DID YOU CAVE IN TO THE BIG BROTHERS --AUTO MANUFACTURERS, AND YET, THE AMERICAN CONSUMERS ARE BEING SHAFTED FOR HIGH COST OF REPAIRING THE CAR. WHY DON'T YOU FORCE THE AUTO MANUFACTURERS TO MAKE ALL BUMPERS OUT OF STEEL? THE FACT IS THE STEEL MILL HAVE ALREADY DEVELOPED THE STEEL MATERIAL WHICH IS VERY COMPARABLE TO PLASTIC TO BE LIGHTER, STRONGER AND CAN BE FORMED INTO BUMPERS VERY EASILY. PLEASE INVESTIGATE AND FORCE THE AUTO MANUFACTURERS TO COMPLY 10 M.P.H IMPACT REGULATION. THANK YOU! *TR UPDATED 09/24/08. *JB

• 09/08/2010· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE TRAVELING 40 MPH THE CONTACT NOTICED THAT HIS FOOT HAD SUDDENLY SLIPPED OFF OF THE ACCELERATOR PEDAL. THE FAILURE WAS NOT DIAGNOSED AND 2 WEEKS PRIOR TO THE FAILURE THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE RECALL 10V023000 VEHICLE SPEED CONTROL: ACCELERATOR PEDAL WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 9000.

• 09/05/2014· AIR BAGSCrash

  MATRIX REAR ENDED A MERCURY MOUNTAINEER AT ABOUT 35-40 MILES PER HOUR. THE ENTIRE FRONT END OF THE MATRIX WENT UNDER THE MOUNTAINEER'S BUMPER. THE ENTIRE FRONT END OF MATRIX WAS PUSHED BACK INTO THE COOLANT SYSTEM. BOTH HEAD LIGHTS WERE PUSHED INTO THE ENGINE COMPARTMENT. THE BUMPER WAS ALMOST DETACHED AND ON THE GROUND. THE HOOD WAS PUSHED BACK ON ITSELF ABOUT 3 FEET.THE AIRBAG DID NOT DEPLOY. MY DAUGHTER WAS DRIVING THE MATRIX AND HER HEAD HIT THE STEERING WHEEL. SHE SUFFERED A CONCUSSION. *TR

• 08/29/2017· ENGINE

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE ENGINE. ALSO, THE VEHICLE STALLED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A LOCAL INDEPENDENT MECHANIC IN DETROIT MICHIGAN. THE VEHICLE WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

• 08/26/2017· AIR BAGS

  TAKATA RECALL THE NHTSA IS AWARE OF THIS RECALL BUT MAY NOT APPRECIATE THE FULL IMPACT ON THE OWNER OF THE CAR. I FEEL UNSAFE DRIVING IT DUE TO THIS RECALL BUT THERE IS NO REMEDY. I CAN'T GET IT FIXED. WHEN I WENT TO THE DEALER AND ASKED WHEN REMEDY IS AVAILABLE NO ONE KNOWS. SO I SAID FINE LET ME TRADE IT IN AND BUY A NEW CAR. HOWEVER, SINCE THERE IS A RECALL THE DEALER SAID HE COULDN'T OFFER FULL TRADE IN PRICE BECAUSE HE WOULD BE UNABLE TO SELL IT UNTIL THE REMEDY IS MADE. SO I DON'T FEEL SAFE DRIVING IT AND I CAN'T SELL IT WITHOUT A LOSS IN VALUE. NEITHER ARE MY FAULT. TAKATA HAS ME STUCK IN A VERY POOR POSITION AND I AM DISAPPOINTED WITH TOYOTA'S RESPONSE

• 08/24/2017· AIR BAGS

  TAKATA RECALL. SAFETY RECALL NOT REMEDIED.

• 08/24/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GROSSINGER TOYOTA (LOCATED AT 7225 N CICERO, IL 60712), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

• 08/20/2015· ENGINE

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING AT 40 MPH AND COMING TO A STOP, THE VEHICLE SHOOK AS IF IT WOULD STALL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 08/18/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE REMEDY WAS NOT YET AVAILABLE TO PROVIDE THE PARTS FOR THE REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 08/16/2017· AIR BAGS

  TAKATA RECALL--I RECEIVED A FRONT PASSENGER AIRBAG INFLATOR NOTICE BACK IN AUGUST 2016 AND CALLED IMMEDIATELY TO HAVE THIS REPAIRED. BEAMAN PONTIAC SAID THEY WOULD CALL WHEN THE PART WAS IN. I CALLED BACK IN JANUARY OF 2017 AND THEY SAID THE PART WAS STILL NOT IN. TODAY 8/16/17 THE PART IS STILL NOT IN. THIS IS UNACCEPTABLE. IN JANUARY THEY GAVE ME A RENTAL AND I STILL HAVE IT. I WOULD LIKE MY CAR BACK. BUT I DON'T WANT THE LIABILITY OF SOMEONE RIDING IN MY CAR OR ME IN IT WITH MY HUSBAND DRIVING BEING KILLED AND TOYOTA NOT RESPONSIBLE SINCE I RECEIVED THIS NOTICE.

• 08/14/2017· AIR BAGS

  TAKATA RECALL TOO LONG TO GO WITH SUCH A POTENTIALLY DANGEROUS DEFECT IN A CAR. MY 21 YEAR OLD SON DRIVES THIS CAR. PLEASE HAVE A FIX SOON OR AT LEAST BE ABLE TO TAKE IT IN AND TURN THAT AIRBAG OFF. THANK YOU FOR YOUR HELP!

• 08/11/2010· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  MY CAR IS A TOYOTA MATRIX S 2009, THIS VEHICLE HAS GIVEN ME PROBLEMS SINCE THE EIGHT MONTHS IT WAS PURCHASED WITH A MILEAGE OF 8000 MILES AT THE TIME OF THE INCIDENT, THE CHECK ENGINE LIGHT, VSC OFF, 4WD AND WARNING SLIP WAS SEIZED WITHOUT REASON, AND THE ENGINE MADE ME A VERY LOUD NOISE, LIKE A BIG TRUCK ENGINE, THIS HAS ALREADY BEEN HAPPENING TO ME FOR 6 CONSECUTIVE TIMES LATELY I HAVE THIS PROBLEM 3 TIMES IN A ROW IN A MONTH, EACH TIME I REPLACED THE CRANK SENSOR AND WATER PUMP, BUT THE PROBLEM PERSISTS, I TRANSPORTED DAILY TO MY CHILD IN THIS CAR AND I AM APPALLED EVERY DAY FEARING AN ACCIDENT, DO NOT WANT THIS CAR BUT NOW I'M IN THE PROCESS OF ARBITRATION RETURN, DO NOT I HAVE CONFIDENCE IN THE TOYOTA CORPORATION, HAS HAD MANY CONCERNS ABOUT SECURITY IN THEIR PRODUCTS. *TR

• 08/10/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (TRI COUNTY TOYOTA 15 D AND L DRIVE, ROYERSFORD, PA 19468) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 08/10/2017· AIR BAGS

  TAKATA RECALL. TOYOTA HAS REPEATEDLY ASSURED US THAT THE NEW AIRBAG PARTS WILL BE READY IN "ONE MONTH". TOYOTA HAS BEEN SAYING THIS FOR THE PAST 5 MONTHS LEAVING US WITH A CAR THAT IS UNSAFE TO DRIVE AND WE ARE UNABLE TO SELL. TOYOTA'S BEST ADVICE WAS TO NOT DRIVE THE CAR AND COME IN FOR A RENTAL WHILE WE WAIT, THEY HAVE BEEN OUT OF RENTALS FOR THE ENTIRE TIME WE'VE BEEN WAITING. I UNDERSTAND MOST OF THIS IS TAKATA'S FAULT BUT TOYOTA HAS DONE A TERRIBLE JOB KEEPING US INFORMED AND IS ALLOWING MY FAMILY TO DRIVE A POTENTIAL DEATH TRAP COVERED IN THEIR BADGES.

• 08/10/2010· STEERING

  ONGOING STEERING PROBLEMS ON 2009 MATRIX CAUSE IT TO OVER STEER WHEN CAR HITS BUMPS OR WHEN THERE IS A WIND OF ANY KIND. THE FASTER THE SPEED, THE WORSE THE PROBLEM. IT IS DANGEROUS TO DRIVE IN WINDY CONDITIONS. THE CAR BADLY OVER STEERS AND I AM AFRAID IT WILL ROLL IN WINDY CONDITIONS. *TR

• 08/07/2017· AIR BAGS

  TOYOTA CONTACTED ME IN JULY 1016 OF THE AIR BAG RECALL, NOTHING HAS BEEN DONE. IT STATES NOT TO HAVE A PASSENGER IN THE FRONT SEAT IT IS DANGEROUS. NOTHING HAS BEEN DONE IN OVER A YEAR AND A HALF. I WANT MY CAR REPLCED WITH A SAFE ONE.

• 08/07/2017· AIR BAGS

  TAKATA RECALL ,I GOT THE NOTICE OF RECALL IN FEB 2017 TILL NOW NO ACTION FROM TOYOTA SIDE TO FIX THAT,

• 08/05/2011· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE ENGINE WOULD MAKE A VERY LOUD NOISE, SIMILAR TO THAT OF A DIESEL TRUCK. ONCE THE NOISE CEASED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD STALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE CRANK SENSOR, FRONT ROTORS, AND COMPUTER ALL EXPERIENCED FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 66,000. UPDATED 09/28/2011 *LN

• 08/03/2017· AIR BAGS

  TAKATA RECALL. RECEIVED THE RECALL NOTICE WHILE PREGNANT, TOYOTA DID NOTHING TO RESOLVE THE ISSUE. TOLD ME I STILL HAVE TO DRIVE THE CAR EVEN THOUGH THE AIRBAG COULD POSSIBLY EXPLODE EVEN THOUGH NO ONE WAS SITTING IN THE PASSENGER SEAT. IT'S BEEN ALMOST A YEAR, AND STILL NO RESOLUTION.

• 08/02/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 505-998-0201 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ *JS