2009 Lexus ES350

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/25/2010· ELECTRICAL SYSTEM,VISIBILITY

  LEXUS 2009, MODEL ES350 SECURITY SYSTEM GOES OFF BY ITSELF AT ODD HOURS ALL WINDOWS AND SUNROOF OPEN BY THEMSELVES AT THE SAME TIME ON DIFFERENT OCCASIONS. NOW TOYOTA IS REPLACING ALL COMPUTERS THAT RELATE TO THIS ELECTRICAL PROBLEM. THE VEHICLE HAS BEEN AT THE SERVICE DEPARTMENT OVER A WEEK. *TR

• 12/23/2010· VEHICLE SPEED CONTROL

  2009 LEXUS 350. CONSUMER WRITES REGARDING LEXUS RECALL FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL AND CHANGE TO COMPUTER FOR ENGINE SHUT DOWN *TGW THE CONSUMER WAS NOT SATISFIED WITH THE RECALL MODIFICATIONS THAT WERE PERFORMED. THE CONSUMER ALSO STATED THE FLOOR MATS WERE NOT REPLACED AS HE WAS TOLD THEY WOULD BE. THE CONSUMER STATED THE PEDAL WAS TOO SHORT AND HIS FOOT COULD SLIP OFF THE END AND BECOME LODGED UNDER THE PEDAL. *JB

• 12/20/2017· AIR BAGS

  TAKATA RECALL THE MANUFACTURER/DEALER HAS YET TO REPAIR/REPLACE THE FAULTY AIRBAGS. I HAVE BEEN IN A 'LOANER' VEHICLE FOR 10 MONTHS.

• 12/20/2017· AIR BAGS

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN STOLER LEXUS IN OWINGS MILLS, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

• 12/18/2017· AIR BAGS

  TAKATA RECALL I RECEIVED RECALL NOTICE IN THE PAST AND WAS TOLD I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE. NOW DEALER TELLS ME THERE IS NO RECALL. DEALER IS LEXUS OF ROCKVILLE CENTRE NY

• 12/16/2016· STRUCTURE,VISIBILITY/WIPER

  VEHICLE DASHBOARD IS MELTING AND CREATES A DANGEROUS ROAD GLARE WHEN DRIVING ON SUNNY DAYS OR HOT DAYS. IT IS ALSO A VERY STICKY SURFACE THAT IS STICKING TO EVERYTHING. THIS IS KNOWN PROBLEM ON LEXUS AND TOYOTA CARS. *TR

• 12/13/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/12/2017· AIR BAGS

  TAKATA INFLATORS- TAKATA RECALL WE SUBMITTED TO THE DEALERSHIP THE REQUEST TO REPLACE THE AIRBAGS PER THE RECALL AND AT THE TIME THESE WERE NOT BEEN AVAILABLE. IT'S BEEN SEVERAL MONTHS, AND THESE HAVE NOT BEEN REPLACED.

• 12/11/2019· VEHICLE SPEED CONTROL,SERVICE BRAKES

  VEHICLE SEEMS TO ACCELERATE ON ITS OWN WHILE PRESSING BRAKE, EVEN MOVING FORWARD AFTER COMING TO COMPLETE STOP

• 12/10/2016· AIR BAGS

  TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD CAUSE THE BAG TO GO OFF. UNBELIEVABLE!! WE'VE ENDED UP WITH FOUR FIFTHS OF A CAR SINCE I HAVE TO RIDE IN THE BACK SEAT WHENEVER WE USE THE CAR.

• 12/07/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/27/17*LJ

• 12/06/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEN STOLER LEXUS, 11311 REISTERSTOWN RD, OWINGS MILLS, MD 21117 (410) 773-9613) WAS CONTACTED AND RECALL REPAIR APPOINTMENTS WERE SCHEDULED. THE APPOINTMENTS WERE CANCELLED BY THE DEALER, STATING THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THIS OCCURRED SEVERAL TIMES IN THE PAST YEAR. THE CONTACT CALLED THE MANUFACTURER AT 800-255-3987, BUT WAS GREETING BY A RECORDING, STATING TO CONTACT THE LOCAL LEXUS DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 12/02/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/17*LJ THE CONSUMER STATED IT HAS BEEN FIVE MONTHS. UPDATED 01/12/17.*JB

• 12/02/2016· AIR BAGS

  TAKATA RECALL LEXUS DOES NOT FEEL THE URGENCY OF DEVELOPING A RESPONSE TO THIS DEADLY SITUATION THEIR RESPONSE SEEMS TO BE THAT IT IS TAKATA'S PROBLEM WHAT CAN BE DONE TO MAKE MY CAR SAFE TO CARRY A PASSENGER?

• 11/24/2016· AIR BAGS

  TAKATA RECALL I RECEIVED A LETTER FOR AIRBAG REPLACEMENT FROM LEXUS DIVISION, TOYOTA MOTOR SALES, USA INC. THIS JULY. BUT SO FAR I DID NOT GET ANY FURTHER NOTICE OF IT. PLEASE LET ME KNOW WHEN THE REMEDY WILL BECOME AVAILABLE. BEST REGARDS,

• 11/23/2016· AIR BAGS

  A1 INCOMING EMAIL: LETTER FROM CONSUMER RE 2009 LEXUS 350ES AIR BAG RECALL SAFETY DEACTIVATION. *SMD THE CONSUMER RECEIVED AN AIR BAG RECALL IN MAY 2016. THE CONSUMER STATED IT WAS UNACCEPTABLE, TO WAIT SO LONG FOR A REMEDY. *JB

• 11/22/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

• 11/22/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/17/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/16/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 11/16/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED FROM 65 MPH TO 80 MPH WITHOUT WARNING. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE IT WOULD RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THERE WERE NO PROBLEMS FOUND WITHIN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT DID NOT CONFIRM IF THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 12/16/11*LJ UPDATED 12/22/11

• 11/16/2009· AIR BAGSCrash

  FAILURE OF AIRBAGS TO DEPLOY IN A HEAD-ON COLLISION ON OCTOBER 24, 2009 INVOLVING MY 2009 LEXUS ES 350. DAMAGE ESTIMATES FROM THE INVOLVED INSURANCE COMPANY TOTAL OVER $15,000.00 FOR ALL FRONTAL DAMAGE WHICH INTRUDES INTO THE ENGINE COMPARTMENT. ESTIMATES WHICH ARE OVER $15000.00 INDICATE THAT THE AIRBAG SENSORS ARE BEING REPLACED, BUT THERE IS NO CHARGE INDICATED FOR THE SENSOR REPLACEMENT WHICH LEXUS IS PROBABLY DOING AT NO CHARGE. THIS MEANS THAT THE DAMAGE OF $15,000.00 ARE FOR PARTS AND WORK OTHER THAN THAT INVOLVING THE FRONT AIRBAG SENSORS REPLACEMENT. INJURIES SUSTAINED BY FRONT SEAT PASSENGERS. DRIVER IS BEING TREATED FOR A CLOSED HEAD INJURY/CONCUSSION AND PASSENGER IS BEING EVALUATED FOR CONCERNS OF DIZZINESS, RIGHT HIP PAIN AND A POSSIBLE NECK INJURY. *TR

• 11/14/2014· VEHICLE SPEED CONTROL

  I PUT THE CAR ON D TO DRIVE. I STOPPED AT A RED LIGHT, I BRAKE THE CAR TO STOP. WHEN THE LIGHT TURNED GREEN, I PRESSED ON THE GAS PEDAL TO DRIVE FORWARD, BUT THE CAR REVERSED WITHOUT ME PUTTING ON R. THE REVERSE GO WAS SLOW. WHEN IT REVERSED, I TRIED TO STOP THE CAR CAR BY PRESSING ON THE BRAKE PEDAL, BUT I COULD NOT STOP THE CAR THAT WAY. I HAD TO TURN OFF THE CAR TO STOP THE REVERSE. THE CAR REVERSED LIKE THAT BOTH TIMES SPORADICALLY ON TWO CONSECUTIVE DAYS - ON 11.11.2014 AND ON THE MORNING OF 11.12.2014. MY CAR WAS UNDER WARRANTY. I BROUGHT IT TO THE SERVICE OF LEXUS AT LONGO ON THE EVENING OF 11.12.2014, WHICH IS WHERE THE VEHICLE WAS BOUGHT. THEY FOUND NO PROBLEM WITH THE CAR, CHARGE ME MONEY, AND GAVE THE CAR BACK TO ME THE NEXT DAY. I BELIEVE THAT THE CAR NEEDS MORE INVESTIGATION. I AM AFRAID OF THE SPORADIC REVERSAL OF THE CAR WHILE IT IS ON D. I AM FURTHER AFRAID THAT AT HIGH FREEWAY SPEED, THE PROBLEM IT COULD CAUSE IS EVEN MORE DANGEROUS. *TR

• 11/11/2016· AIR BAGS

  RECALL NOTICE SENT OUT ON MAY 21, 2016 STATED THAT WE "SHOULD NOT DRIVE WITH ANYONE IN THE FRONT PASSENGER SEAT" UNTIL THE FIX FOR THE RECALL IS COMPLETE. IT IS NOW NOVEMBER 11, 2016 AND THERE ARE NO FIX STATEMENTS NOR ANY HINT WHEN OUR VEHICLE (LOCATED IN HOUSTON, TX) WILL BE SCHEDULED FOR A REPAIR. DRIVING WITH THE RESTRICTION OF NOT USING THE FRONT PASSENGER SEAT IS EXTREMELY INCONVENIENT AS WE USE THE CAR FOR CLIENTS. LEXUS DEALERS STATE THAT THEY HAVE NO IDEA WHEN THE REPAIRS CAN BE MADE AND LEXUS CORPORATE SIMPLY SAID TO CONTACT A DEALER FOR A LOANER CAR, WHICH THEY REFUSE TO DO WHEN CONTACTED. WHILE WE RECOGNIZE THAT THIS IS A DANGEROUS SITUATION, THE EXCESSIVE TIME REQUIRED TO COME UP WITH A FIX IS UNACCEPTABLE TO THE AMERICAN PUBLIC AND UNCONSCIONABLE BEHAVIOR BY THE MANUFACTURER.

• 11/09/2009· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. AT A STOP SIGN HE SLIGHTLY RELEASED THE BRAKE AND SLIGHTLY PRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE HAD SUDDENLY LURCHED FORWARD. HE WAS ABLE TO SAFELY AVOID A CRASH. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 8780.

• 11/02/2017· AIR BAGS

  TAKATA RECALL - LEXUS STATES THAT THEY CURRENTLY DO NOT HAVE THE PARTS FOR MY VEHICLE

• 10/30/2017· AIR BAGS

  TAKATA RECALL WHAT DO I HAVE TO DO TO GET THIS AIRBAG REPLACED? I RECEIVED A LETTER FROM LEXUS IN MARCH DETAILING THE PROBLEM, AND TELLING ME THAT IT WOULD BE ADDRESSED. IT WAS SUPPOSED TO HAVE BEEN DONE IN SEPTEMBER. IT IS NOW 10/30. PLEASE HELP!

• 10/29/2025· ELECTRICAL SYSTEMCrash

  Experienced unintended acceleration when pulling into a parking space. My vehicle went over the curb and into a ditch. The bushes and embankment of the ditch stopped the vehicle. There were no warning lamps, messages or other symptoms of a problem.

• 10/29/2017· AIR BAGS

  TAKATA RECALL MY VEHICLE IS NOT REPAIRED, LEXUS HAS FAILED TO ADDRESS THE ISSUE IN TIMELY MANNER. I AM UNABLE TO USE THE FRONT PASSENGER SEAT AS THE FRONT PASSENGER IS IN THE RISK OF SERIOUS INJURY

• 10/29/2016· AIR BAGS

  TAKATA RECALL

• 10/29/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. WHILE THE VEHICLE WAS PARKED, IT WAS NOTICED THAT THE DASHBOARD OVERHEATED AND MELTED FROM THE SUN. IN ADDITION, THE DASHBOARD EMITTED AN ABNORMAL ODOR WHEN MELTING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,549.

• 10/27/2025· ELECTRICAL SYSTEMCrash

  On Monday, Oct. 27, 2025 at approximately 11:50 am, my vehicle experienced unintended acceleration. I was pulling into a parking spot and suddenly accelerated and jump the barrier into a ditch. Luckly there were bushes to stop me. I was standing on the brake. There were no prior indications there was an issue.

• 10/27/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF TOWSON IN TOWSON, MD, 410-769-9400) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/25/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO LEXUS LOCATED AT 13600 BROOKPARK RD, CLEVLAND, OH 44135 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

• 10/25/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/25/2016· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/23/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 50-55 MPH WITH THE HEADLIGHTS IN ACTIVATION, THE HEADLIGHTS WOULD FAIL SPORADICALLY. THE CONTACT TRIED PUSHING ON THE LEVER FOR THE HIGH BEAMS AND BUT THE HIGH BEAM HEADLIGHTS WERE ALSO UNRESPONSIVE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED THE CONTACT THAT THE LIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 19,700.

• 10/21/2017· AIR BAGS

  TAKATA RECALL

• 10/20/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT NOTIFIED A LOCAL DEALER. THE MANUFACTURER STATED THAT THE REMEDY PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF UPDATED 8/1/18*JB

• 10/18/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA LEXUS (777 DECKER LN, CREVE COEUR, MO 63141 (314) 720-6048) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

• 10/18/2017· AIR BAGS

  TAKATA RECALL: IN JANUARY, 2017, WE RECEIVED NOTICE FROM LEXUS OF THE RECALL FOR THE RIGHT FRONT AIRBAG, NHTSA RECALL 17V006. AFTER WAITING SEVERAL MONTHS TO HEAR FROM THE DEALER, WE CALLED THEM ON 04/27/17 TO INQUIRE REGARDING STATUS OF AIRBAG REPLACEMENT AND WAS TOLD IT SHOULD BE IN MID-JUNE. HAVING HEARD NOTHING, WE CALLED AGAIN ON 07/17/17 AND WAS THEN TOLD IT WOULD BE DECEMBER. WE CALLED TODAY, 10/18/17, TO CONFIRM REPLACEMENT OF THE AIRBAG IN DECEMBER AND WAS TOLD THEY HAVE NO IDEA WHEN THIS WOULD TAKE PLACE. WE HAVE NOT RECEIVED A FOLLOW-UP NOTICE FROM LEXUS REGARDING THIS LENGTHY DELAY. WE WERE TOLD BY THE DEALER TO CONTACT LEXUS CUSTOMER SERVICE OR SEE WHAT INFORMATION WAS AVAILABLE ON LEXUS WEBSITE. WE ARE WONDERING IF THIS MEANS LEXUS IS NOT CORRESPONDING WITH THEIR DEALERS SO THAT RECALL INFORMATION CAN BE GIVEN TO THE CAR OWNERS. WE HAVE; HOWEVER, RECEIVED NOTICE REGARDING THE AUTO AIRBAG SETTLEMENT. WE ARE VERY PATIENT PEOPLE; HOWEVER, A RESPONSE FROM THE DEALER OFFERING LITTLE TO NO INFORMATION ABOUT THE RECALL IS WHAT PROMPTED THIS COMPLAINT.

• 10/17/2017· AIR BAGS

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF RICHMOND AT 804-323-7695 AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED CHARLES BARKER LEXUS IN NEWPORT NEWS AT 757-234-6000 AND SCHEDULED AN APPOINTMENT; HOWEVER, THEY LATER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT WHAT ZONE HER VEHICLE WAS IN, AND ADVISED HER TO CONTACT THE LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/13/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF BRIDGEWATER (1550 US-22, BRIDGEWATER, NJ 08807, PHONE NUMBER: (732) 271-4000) AND WAS INFORMED THAT THE PART WOULD BECOME AVAILABLE SOMETIME IN DECEMBER OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART MAY ARRIVE IN DECEMBER OR SPRING OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/12/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PRESTIGE LEXUS, 1000 NJ-17, RAMSEY, NJ 07446 (855) 484-6393) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 10/12/2010· VEHICLE SPEED CONTROLCrash

  TL*THE CONTACT OWNS A LEXUS ES 350. THE CONTACT STATED THAT THE DRIVER WAS TURNING INTO A PARKING SPACE WHEN THE VEHICLE SUDDENLY ACCELERATED, JUMPED A CURB AND HIT A PARKED VEHICLE. THERE WAS A MINOR INJURY AS A RESULT OF THE ACCIDENT (SOMEONE IN ANOTHER VEHICLE). THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED ACCORDING TO RECALL 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). A POLICE REPORT WAS FILED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER WHO STATED THAT SOMEONE WOULD GET BACK WITH HIM. THE CONTACT WAS CURRENTLY AWAITING THE CALL BACK. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.

• 10/11/2016· AIR BAGS

  TAKATA RECALL. AFTER RECEIVING THE RECALL, I PARKED OUR LEXUS. IF THERE IS A CHANCE OF METAL FRAGMENTS STRIKING THE PASSENGER, THEN THERE IS ALSO A CHANCE THE FRAGMENTS COULD STRIKE REAR SEAT OCCUPANTS. THE RECALL STARTED 5/23/16. FIVE MONTHS LATER THERE IS NO RESOLUTION. THIS HIGH $ CAR IS WORTHLESS TO US. LEXUS SHOULD OFFER TO BUY BACK THE VEHICLES.

• 10/11/2016· AIR BAGS

  TAKATA RECALL STILL WAITING FOR PARTS IN FLORIDA. MY SON HAD HIS ACURA FIXED IN MARYLAND. (OCT 3)ZONE A SHOULD BE FIXED BEFORE ANY OTHER.(ZONE A =6 TO 9 YRS,B=10 TO 15).ANY BODY WATCHING HOW TAKATA IS WORKING ON THIS RECALL?

• 10/05/2009· VEHICLE SPEED CONTROL

  TL*THE CONTACT LEASED A 2009 LEXUS ES350. WHILE DRIVING APPROXIMATELY 35 TO 40 MPH ON THE HIGHWAY, THE VEHICLE ACCELERATED 80 TO 90 MPH. HE ATTEMPTED TO ENGAGE THE BRAKE PEDAL AND THE EMERGENCY BRAKE TO STOP THE VEHICLE AND WAS UNSUCCESSFUL. HE ALSO PRESSED THE ON/OFF BUTTON, SHIFT THE VEHICLE IN REVERSE AND WAS UNABLE TO STOP THE VEHICLE. HE WAS ABLE TO DRIVE WITH MINIMAL CONTROL TO AN EMERGENCY LANE WHERE HE WAS ABLE TO SHIFT THE VEHICLE INTO REVERSE THEN IMMEDIATELY TO PARK; HOWEVER, THE TRANSMISSION BEGAN SMOKING AND THE VEHICLE SLOWED DOWN. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE. HE WAS ALSO ABLE TO DRIVE THE VEHICLE TO THE DEALER AND EXPECTS THEM TO ALLOW HIM TO RETURN THE VEHICLE. THE SERVICE DIRECTOR STATED THAT THE FAILURE WAS CAUSED BY THE FLOOR MATS AND THAT THE HOOKS WERE NEVER INSTALLED IN THE VEHICLE. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 11,900 AND THE FAILURE MILEAGE WAS ALSO APPROXIMATELY 11,890.

• 10/02/2013· SUSPENSION

  CAR WAS BOUGHT NEW IN SEPT OF 2009 MY WIFE DRIVES IN TOWN AND IT ONLY HAS 27000 MILES ON IT AND THE TWO FRONT TIRES ARE SHOWING STEEL BELTS ON BOTH INSIDE OF TIRES,PRETTY ON SAFE. HAVE BEEN TOLD IT IS HOW THE CAR IS SET UP. THE PROBLEM WILL KEEP HAPPENING. MY WIFE WOULD NOT TOLD ME BUT SHE HEARD SOMETHING SLAPPING.CHECKED IT OUT AND FOUND BOTH FRONT TIRES ARE BAD AND DANGEROUS TO DRIVE WITH. WHAT HAPPEN IF SHE WAS IN AND ACCIDENT? *TR

• 10/02/2009· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 LEXUS ES350. HE WAS CONCERNED BECAUSE THE PUSH SWITCH STARTER BUTTON DOES NOT ALLOW THE DRIVER TO TURN THE ENGINE OFF IN THE EVENT OF AN EMERGENCY. HE HAS NOT HAD A FAILURE WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 2000.