2009 Ford Fusion

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2020· SERVICE BRAKES

  FORD IS IGNORING THE RECALL ON THE ABS BREAKS. #19V-904. THEY SIMPLY REFUSE TO DO ANYTHING TO FIX THESE CARS AND THE NHTSA IS LETTING THEM GET AWAY WITH THIS. ITS GOING TO GET SOMEONE KILLED

• 12/31/2013· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  REPLACED VEHICLE BATTERY ON 12/30/2013. CHECK ENGINE LIGHT CAME ON BEFORE THE CAR WAS EVEN REMOVED OFF OF THE AUTO CENTER PREMISES. SERVICE CENTER RAN VEHICLE DIAGNOSTICS CHECK AND REPORTED P2112 ERROR INDICATING AN ISSUE WITH THROTTLE BODY. FORD DEALER SHIP SAID THE THROTTLE BODY NEEDS TO BE REPLACED WHICH ISN'T CHEAP. FAULTY ELECTRONIC THROTTLES ARE CAUSING THESE PROBLEMS. *TR

• 12/30/2020· SERVICE BRAKES

  THERE HAS BEEN AN ONGOING RECALL FOR THE HYDRAULIC SYSTEM THAT CAUSES BRAKES TO NOT SLOW DOWN MY VEHICLE. I NOTICE THIS MORE WHEN IT RAINS OR IS ICY OUTSIDE. RECALL REMEDY WAS SUPPOSED TO BE READY FIRST QUARTER OF 2020; I HAVE GONE THROUGH MORE SETS OF BRAKES AND BRAKE PADS ON THIS VEHICLE THAN ANY OTHER VEHICLE I HAVE EVER OWNED. FORD HAS DONE NOTHING TO HELP REMEDY THIS AND NO FORD DEALERSHIP CAN GIVE A CLEAR ANSWER REGARDING WHEN THIS WILL BE AVAILABLE. ONGOING ISSUE FOR NEARLY 3 YEARS NOW.

• 12/30/2018· AIR BAGS

  I HAVE BEEN NOTIFIED THAT MY VEHICLE IS SUBJECT TO A RECALL BECAUSE IT HAS A PASSENGER TAKATA AIR BAG. I HAVE REPEATEDLY CHECKED WITH MY DEALER, SHEEHY FORD IN GAITHERSBURG, MD ABOUT THE DATE MY VEHICLE WILL BE RECALLED. THEY HAVE NO INFORMATION AND NO ADVICE FOR ME EXCEPT TO CONSIDER TRADING THE VEHICLE IN. THIS IS TOTALLY UNACCEPTABLE TO ME.

• 12/30/2016· SERVICE BRAKES

  ON A SLIPPERY ROAD, APPLIED THE BRAKES AND THE ABS CAME ON. AFTER THAT THE BRAKES FELT SPONGY. MECHANIC SAID THE BRAKE FLUID LOOKS CONTAMINATED WITH METAL FLECKS IN BRAKE FLUID.

• 12/30/2016· SERVICE BRAKES

  DURING SUMMER 2016, SLAMMED ON BRAKES AND SWERVED LEFT THUS ACTIVATING THE ABS AT HIGHWAY SPEEDS TO AVOID AN ACCIDENT WITH ANOTHER VEHICLE THAT WAS CHANGING LANES WITHOUT LOOKING, AT WHICH TIME, MY BRAKE PEDAL WENT TO THE FLOOR AND BRAKES LOST STOPPING POWER. CAR CONTINUED TO HAVE DIMINISHED BRAKING WITH PEDAL TRAVELING TO FLOOR AND TAKING A LOT OF EXTRA DISTANCE TO STOP. THE NEXT DAY IT APPEARED TO SOMEWHAT CORRECT ITSELF BUT PEDAL STILL HAD EXTENDED TRAVEL AND SPONGY PEDAL. TOOK TO MECHANIC WHO COULD NOT DIAGNOSE BUT THOUGHT IT MIGHT BE THE ABS OR MASTER CYLINDER. CONTINUED TO DRIVE WITH SPONGY PEDAL. FOUR MONTHS LATER, ABS ACTIVATED AFTER SLIDING ON ICY ROAD, PEDAL AGAIN WENT TO FLOOR WITH LITTLE STOPPING POWER. THE CAR WOULD NOT STOP WITHIN NORMAL DISTANCE EVEN ON CLEAR SURFACE. CAREFULLY DROVE IT HOME AND SCHEDULED DEALER APPOINTMENT. TOOK CAR TO TWO DIFFERENT FORD DEALERS BECAUSE FIRST ESTIMATE WAS SO EXPENSIVE, BUT BOTH DIAGNOSED PROBLEM AS ABS HYDRAULIC CONTROL UNIT. REPLACED HCU AND BRAKES ARE BACK TO NORMAL FEEL. REPAIR PAPERWORK AVAILABLE UPON REQUEST.

• 12/30/2016· SERVICE BRAKES

  WHEN PRESSING BRAKE PEDAL AT ANY SPEED THE PEDAL GOES ALL THE WAY TO THE FLOOR. WHEN I TOOK TO DEALER FOR REPAIR THEY TOLD ME THAT THE PROBLEM WAS DUE TO MASTER CYLINDER. I PAID OVER $800 FOR REPAIR BUT THE PROBLEM PERSISTS. NOW DEALER IS TELLING ME IT COULD BE THE ABS. THEY ARE ASKING FOR AN ADDITIONAL $1000 TO FIX. HELP ME? I AM CONTINUING TO DRIVE THE CAR.

• 12/30/2016· SERVICE BRAKESCrash

  I OWNED THIS CAR FOR ABOUT 18 MONTHS. DURING THIS TIME I NOTICED WHEN USING THE BRAKES IF THE ABS SYSTEM ENGAGED THE PEDAL WOULD BECOME SOFT AND YOU HAD TO PUSH IT HARD AND TO THE FLOOR TO GET THE CAR STOPPED. I HAD SEVERAL CLOSE CALLS AND ONE WRECK THAT DID MINIMAL DAMAGE. MY SON ALSO DRIVE THE CAR FROM TIME TO TIME AND COMPLAINED OF HE SAME PROBLEM. ON THE MORNING OF DECEMBER 10,2016 HE WAS ON HIS WAY TO TAKE HIS ACT TEST AND IT'S WAS IN THE LOW 20S. HE TOPPED A BLIND HILL AND THERE WAS A WRECK JUST OVER THE HILL. HE HAD TO BRAKE HARD BUT THE BRAKING SYSTEM FAILED AND HE RAN INTO THE WRECKED VEHICLES. HE HIT SO HARD THE AIRBAG DEPLOYED AND RADIATOR BUSTED. THE CAR WAS A TOTAL LOSS. HE IS OK THANK GOD BUT NOW I AM LEFT PAYING THE CAR I LOST OFF PLUS HAVING TO PAY FOR ANOTHER CAR BECAUSE THE BRAKING SYSTEM FAILED. FORD HAS PUT ME IN A BAD FINANCIAL SITUATION AND NEEDS TO RECALL THESE VEHICLES BEFORE SOMEONE LOSES THEIR LIFE! I LOVED MY FUSION UNTIL I FOUND OUT THAT FORD IS TO BLAME FOR THESE PROBLEMS. I WILL NEVER OWN ANOTHER ONE. NICE CAR UNTIL SOMEONE GETS HURT OR EVEN WORSE, KILLED BECAUSE THEY HAVE NOT BEEN RECALLED. *TR

• 12/29/2020· SERVICE BRAKES

  THE BREAK PEDAL WILL TRAVEL 2/3 OF THE WAY TO THE FLOOR BEFORE THE CAR BEGINS TO SLOW DOWN OR STOP. I CAN NEVER TELL IF THE CAR IS GOING TO STOP OR NOT.

• 12/29/2017· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT WAS INVOLVED IN TWO INCIDENTS WHERE THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HAD TO TURN THE VEHICLE TO THE RIGHT TO AVOID ANOTHER VEHICLE THAT RAN A STOP SIGN. THE VEHICLE SUSTAINED DAMAGES TO THE FRONT DRIVER SIDE. THE DRIVER SUSTAINED BACK INJURIES AND THE FRONT SEAT PASSENGER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO SCHOEPP MOTORS (3440 TRIBECA DR, MIDDLETON, WI 53562 (608) 255-7003) FOR REPAIRS, BUT WAS NOT DIAGNOSED FOR THE AIR BAG FAILURE. DURING THE SECOND INCIDENT, WHILE DRIVING 55 MPH, THE CONTACT NOTICED A DEER STANDING ON THE SIDE OF THE ROAD. THE CONTACT SLOWED DOWN, BUT THE DEER CHARGED AND COLLIDED WITH THE FRONT DRIVER SIDE OF THE VEHICLE. THE DRIVER SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS MISSING AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

• 12/29/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,919.

• 12/29/2016· SERVICE BRAKES

  SOFT BRAKE PEDDLE AFTER HITTING BUMP IN HIGHWAY. PEDDLE TO FLOOR AND HAD TO PUMP HARD TO GET THE CAR TO STOP. FINALLY STOPPED IN THE INTERSECTION. HAS OCCURRED ON 4 OCCASIONS OVER A 2 YEAR PERIOD. BRAKING FINALLY IMPROVES AFTER A SHORT PERIOD OF TIME. WAS IN A 45 MPH SPEED ZONE NEAR HOME ON 3 OF THE OCCURRENCES.

• 12/29/2016· SERVICE BRAKES

  ON 3 SEPARATE OCCASIONS MY BRAKES HAVE FAILED - TWICE I WAS TURNING A CORNER TO THE RIGHT - APPLIED MY BRAKES - PAVEMENT WAS ROUGH - I HEARD A THUD LIKE NOISE AND THE BRAKES WERE ALL BUT GONE - BRAKE PEDAL WENT CLEAR TO THE FLOOR. THE THIRD TIME I WAS DRIVING ON SNOW PACKED/ ICY ROAD AND THE LIGHT TURNED RED - IT WAS A VERY SLIGHT DOWNHILL SECTION -.I DIDN'T HAVE ANY BRAKES - I TRIED PUMPING, THE BRAKE PEDAL WENT CLEAR TO THE FLOOR AND THEN I HAD TO JUST PUT BOTH FEET ON THE BRAKE PEDAL AS HARD AS I COULD - FINALLY CAME TO A STOP IN THE INTERSECTION - IF A CAR WOULD HAVE BEEN IN FRONT OF ME I WOULD NOT HAVE BEEN ABLE TO STOP. I WAS DRIVING AT A SAFE SPEED FOR THE ROAD CONDITIONS. I HAVE HAD THE CAR TO THE MECHANIC TWICE NOW AND WHAT HE'S DOING IS NOT FIXING THE PROBLEM. *TR

• 12/29/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING AT ANY SPEED AND WHEN THE BRAKE PEDAL WAS APPLIED, THE BRAKES WENT SOFT AND FAILED TO STOP THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER AND THE BRAKE FLUID WAS REPLACED. THE ISSUE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

• 12/29/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING OVER A WET RAILROAD CROSSING, THE ABS SENSOR SUDDENLY ILLUMINATED. WHEN DEPRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT IMMEDIATELY STOP. THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE STOPPING DISTANCE WAS EXTENDED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

• 12/29/2016· SERVICE BRAKES

  HAD TO PRESS MY BRAKE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO STOP. TOOK CAR IN TO DEALER 12-21-2016 AND WAS TOLD THE BRAKES WERE NOW PROPERLY WORKING. THE BRAKE PROBLEM STARTED WHEN I WENT OVER A SPEED BUMP ON MY STREET ABOUT 2 WEEKS AGO. THE CAR WAS IN MOTION. I NOW FEEL UNSAFE DRIVING THIS CAR. *TR

• 12/29/2016· SERVICE BRAKESCrash

  ABS ACTIVATES DURING BRAKING OVER ROUGH SURFACES CAUSING BRAKE PEDAL TO FEEL SPONGY AND SOFT AFTERWARDS. DIMINISHED BRAKE PERFORMANCE AFTER ACTIVATION OF ABS CAUSING INCREASED STOPPING DISTANCE. BLEEDING OF LINES AND ABS UNIT SEEMS TO IMPROVE BRAKE PERFORMANCE SLIGHTLY, BUT NEVER TO 100% I AM AN AUTOMOTIVE TECHNICIAN WITH OVER 15YRS EXPERIENCE, AND THIS IS MY PERSONAL VEHICLE. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THIS VEHICLE IN 2011.

• 12/29/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 40 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

• 12/29/2016· SERVICE BRAKES

  WHEN BRAKING WHILE DRIVING OVER MANHOLE COVERS OR BUMPS IN THE ROAD MY BRAKE PEDAL GOES TO THE FLOOR MAKING BRAKING VERY DIFFICULT. AS IT APPEARS THE ABS KICKS IN AND THEN FAILS. *TR

• 12/29/2016· SERVICE BRAKES

  BRAKES HAVE GONE SOFT AFTER BRAKING HARD WHILE DRIVING ON THE HIGHWAY IN WET CONDITIONS ON THREE SEPARATE OCCASIONS. CANNOT GET FORD TO TAKE RESPONSIBILITY AND CORRECT THE PROBLEM. *TR

• 12/29/2016· SERVICE BRAKES

  WHEN DRIVING OVER A BUMP IN THE ROAD OR ROUGH SURFACE OR SOMETHING THAT WOULD CAUSE THE ABS BRAKING SYSTEM TO ACTIVATE, THE BRAKES WOULD GO SOFT AND NEED TO BE PRESSED VERY HARD IN ORDER TO MAKE THE CAR STOP. THIS INCREASES THE TIME IT TAKES FOR THE CAR TO BRAKE MAKING IT HARD TO STOP ESPECIALLY IN RUSH HOUR TRAFFIC. IT HAS HAPPENED ON 3 OCCASIONS ALREADY. *TR

• 12/29/2016· SERVICE BRAKES

  SEVERAL TIMES, SINCE WE'VE OWNED THIS CAR, THE ABS SYSTEM HAS KICKED IN. IF THIS HAPPENS WHEN THE CAR IS ON ICE OR SNOW, EVERYTHING IS FINE AND BRAKES RETURN TO NORMAL. HOWEVER, IF THE ABS SYSTEM KICKS IN AND THE CAR IS ON A ROUGH ROAD/SURFACE, THEN THE BRAKES GO "SOFT" AFTER AND REMAIN THAT WAY FOR UP TO WEEKS AT A TIME. I WAS DRIVING ON A NEIGHBORHOOD SIDE STREET, LATE FOR AN APPOINTMENT AND WAS DOING ABOUT 35 IN A 25 ZONE, AND SUDDENLY I SAW ON THE CROSS STREET, THEY HAD MILLED THE ASPHALT. I BRAKED HARD TO SLOW DOWN FOR THE TRENCH I WAS GOING TO CROSS OVER AND THE ABS KICKED IN. WHEN I WAS BACK ON NORMAL ROAD SURFACE AND WAS BRAKING FOR A LIGHT, THE PEDAL WENT TO THE FLOOR, JUST STOPPING THE CAR IN TIME. I TRIED EVERYTHING, PUMPING THEM UP TO BRING IT TO A GRADUAL STOP, PUSHING SLOWER ON THE PEDAL AND SLAMMING ON THE PEDAL, THEY REMAINED SOFT AND I HAD 0 CONFIDENCE THAT MY CAR WOULD STOP ON TIME IN AN EMERGENCY. MY MECHANIC HAD MY CAR FOR MORE THEN 3 DAYS, BLEED THE LINES, NO CHANGE, REPLACED THE MASTER PUMP, NO CHANGE ( I ENDED UP LEAVING THE NEW MASTER PUMP ON SINCE IT'S 7 YEARS OLD AND HAS OVER 100,000 MILES ON IT) AND RE-BLEED THE LINES A SECOND TIME, NO CHANGE. OVER A PERIOD OF TIME, THEY FINALLY CAME BACK TO FULL PRESSURE. I GOOGLED FUSION BRAKE PROBLEMS AND WAS SURPRISED TO FIND MANY ENTRIES REFERRING TO THE SAME PROBLEM, THAT BEING ON A "ROUGH ROAD" AND ABS KICKING IN, SOFT BRAKES ENSUED. I WILL FIND ALL OF MY RECEIPTS AND HAVE MORE PRECISE INFO IN A WEEK OR TWO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/29/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL FAILED WITHOUT WARNING. THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES TO ENGAGE THE BRAKES EVEN AFTER TURNING OFF AND RESTARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT WAS INFORMED THAT THE HCU NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000.

• 12/29/2016· SERVICE BRAKES

  HAD TO PRESS MY BRAKE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO STOP. TOOK CAR IN TO DEALER ON 12-21-1016 AND WAS TOLD THE BRAKES WERE NOW PROPERLY WORKING. THE BRAKE PROBLEM STARTED WITH I WENT OVER A SPEED BUMP ON MY STREET ABOUT 2 WEEKS AGO. THE CAR WAS IN MOTION. I NOW FEEL UNSAFE DRIVING THIS CAR. *TR

• 12/29/2016· SERVICE BRAKES

  WHILE BRAKING OVER A SLIPPERY SURFACE, THE ABS ACTIVATED. AFTER THAT, WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD GO WAY DOWN WITH REDUCED AND DELAYED BRAKING ACTION. EVENTUALLY THE BRAKES RETURNED TO NORMAL ACTUATION BUT THE PROCESS HAS REPEATED, CAUSING DELAYED AND REDUCED BRAKING, TAKING THE DRIVER BY SURPRISE. THIS IS A DEFINITE SAFETY CONCERN.

• 12/29/2014· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  WHILE DRIVING MY FUSION WHICH HAS HAD NO MECHANICAL ISSUES UP TO THIS POINT SLAMMED INTO 3RD GEAR FOLLOWED BY A RAPID DECREASE IN POWER AND SPEED. THE CHECK ENGINE LIGHT AND WRENCH CAME ON AND PRETTY SURE WAS IN THE" LIMP HOME" MODE. TOOK IT TO GET THE CODES READ AND P 2104 AND P0607 WERE PRESENT. *TR

• 12/28/2017· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHEN SHE HAD TO ABRUPTLY APPLY PRESSURE TO THE BRAKE PEDAL, THE VEHICLE DID NOT STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. FORD LINCOLN OF COLUMBIA (115 S JAMES CAMPBELL BLVD IN COLUMBIA, TN) DIAGNOSED THE FAILURE, BUT THE RESULTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED IN THE PAST; REPORTED PROBLEM BUT FORD COULDN'T DUPLICATE ISSUE. BUT THE FAILURE RECURRED. SEEMS TO BE A FAILURE WITH THE ABS SENSOR. SLOWING DOWN, HIT BUMPER PRESS SUDDENLY HARDER ON BRAKES ABS PEDAL GOES DOWN TO FLOOR, CAR SPEEDS UP! CURRENTLY CONTACT IS NOT DRIVING THE CAR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *BF*JB

• 12/28/2017· SERVICE BRAKES

  DURING A BRAKING EVENT ON A SNOWY, SLIPPERY SURFACE, MY ABS WAS ACTIVATED. I WAS SLOWING DOWN FROM ~50MPH TO 0MPH IN ORDER TO MAKE A TURN. AFTER MY ABS ACTIVATED DURING THE INITIAL APPLICATION OF THE BRAKE, MY PEDAL BECAME SOFT AND I CAN NOW PRESS IT ALL THE WAY TO THE FLOOR. DUE TO THIS INCREASED BRAKE PEDAL TRAVEL, IT TAKES ME A SIGNIFICANTLY LONGER DISTANCE/TIME TO SLOW MY CAR DOWN. IF I WERE TO APPLY THE BRAKES NORMALLY, I WOULD NOT BE ABLE TO STOP IN TIME AND COULD END UP IN AN INTERSECTION OR IN AN ACCIDENT. THIS HAS HAPPENED ONCE BEFORE AND MY BRAKES WERE BLED TO 'ADDRESS' THE ISSUE. THE ISSUE NOW HAS REOCCURRED AFTER ANOTHER ABS EVENT. THESE INCIDENTS ARE SIMILAR TO WHAT IS DESCRIBED IN THE OPEN NHTSA INVESTIGATION PE16-017.

• 12/28/2017· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GULLO FORD OF CONROE (925 INTERSTATE 45 S, CONROE, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/28/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH THE VEHICLE WOULD NOT STOP AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 02/21/17*LJ

• 12/28/2016· SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE BRAKES FAILED WHILE ATTEMPTING TO SLOW DOWN FROM 30 MPH. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,440.

• 12/28/2016· SERVICE BRAKES

  TWICE THIS YEAR I TRIED TO BRAKE WHILE GOING OVER A ROUGH SURFACE COMING TO AN INTERSECTION AND THE BRAKES WENT TO THE FLOOR AND IT TOOK MORE DISTANCE TO STOP THAN IT SHOULD. THE BRAKE PEDAL STAYED LOW FOR ABOUT 15 MIN. UNTIL IT EVENTUALLY CAME BACK TO REGULAR POSITION. TOOK IT TO DEALER ON OCT. 26,2016 WHEN IT HAPPENED THE SECOND TIME AND THEY SAID THEY CHECKED EVERYTHING AND MY BRAKES WERE FINE. I EVEN SUGGESTED IT SEEMED TO BE RELATED TO ABS SINCE I DIDN'T FEEL THE NORMAL 'GRABBING' SENSATION WHEN THE ABS TAKES OVER.

• 12/28/2016· SERVICE BRAKES

  THE ANTI-LOCK BRAKE SYSTEM GOES SOFT AND THE BRAKES GO TO THE FLOOR IN SNOWY OR RAINY CONDITIONS. I HAVE EXPERIENCED THIS ON TWO SNOWY DAYS IN MASSACHUSETTS ON DECEMBER 17TH AND 18TH, 2016. THE CAR WOULD NOT STOP WHEN I BRAKED IN MOTION FOR A 2 WAY STOP SIGN. THE BRAKES MADE LARGE NOISES AND FELT VERY SOFT AND THE CAR WOULD NOT COMPLETELY STOP. FORTUNATELY I WAS ONLY GOING 15 MILES PH AND NO OTHER CARS WERE APPROACHING. HOWEVER, IF A CAR WAS PROCEEDING I WOULD HAVE CRASHED INTO THE CAR.I UNDERSTAND THAT THE 2009 FORD FUSION IS UNDER INVESTIGATION THAT THE BRAKES MAY FAIL IN CERTAIN WEATHER CONDITIONS. THIS IS TRUE AS I HAVE EXPERIENCED IT. WHAT DO WE DO WHILE WAITING FOR THIS INVESTIGATION? IT IS A SAFETY PROBLEM WITH THE CAR. IS FORD RESPONSIBLE IN BETWEEN THIS INVESTIGATION TO FIX THE PROBLEM? CAN I BRING MY CAR TO THE FORD CENTER TO HAVE THIS ISSUE FIXED ON THEIR DIME?

• 12/28/2016· SERVICE BRAKES

  WHILE RECENTLY DRIVING ON SNOW, THE BRAKES SEEMED TO ALMOST MALFUNCTION AFTER ABS WAS ACTIVATED. I HAD TO PRESS THE BRAKES ALMOST TO THE FLOOR TO BRAKE WHICH DELAYED MY ABILITY TO BRAKE ALMOST CAUSING MY VEHICLE TO NOT STOP IN TIME. THIS HAPPENED WHILE DRIVING AT ANY SPEED IN SLICK CONDITIONS THAT WOULD ACTIVATE THE ABS SYSTEM. PUMPING THE BRAKES WOULD HELP TO BRING THE BRAKE PRESSURE BACK BUT WOULD ALMOST INSTANTLY GO OUT AGAIN THE NEXT TIME I HAD TO BRAKE. THIS SIGNIFICANTLY DECREASES MY ABILITY TO DRIVE SAFELY. *TR

• 12/28/2016· SERVICE BRAKES

  WHILE DRIVING IN SLUSH AND SNOWY ASPHALT ROADS, I WAS TURNING THE CORNER ON CITY ROADS AT A STOPLIGHT AND I STARTED TO SLIDE SO I PRESSED MY BRAKES AND MY PEDAL WENT STRAIGHT TO THE FLOOR. I COULD PUMP MY BRAKES AND I WOULD SLOWLY SLOW DOWN BUT IN ORDER TO STOP I HAD TO PRESS THE PEDAL TO THE FLOOR HARD. I DID TAKE MY VEHICLE IN FOR SERVICE ON 12/20/16 AT A FORD DEALERSHIP AND THEY REPLACED THE ABS HYDRAULIC CONTROL UNIT FOR $1274. *TR

• 12/28/2016· SERVICE BRAKES

  THE BRAKES WILL RANDOMLY GET SPONGY AND GO TO THE FLOOR WHEN APPLIED IN AN EMERGENCY SITUATION. ALSO THE BRAKES WILL FEEL SPONGY AND GO TO THE FLOOR WHEN APPLIED AND THE VEHICLE IS TRAVELING OVER BUMPS IN THE ROAD. NEITHER MY HUSBAND OR MYSELF HAVE NOT HAD AN ACCIDENT IN THIS VEHICLE BUT HAVE HAD TO EXIT THE ROADWAY TO AVOID REAR ENDING OTHER VEHICLES. ALSO THE VEHICLE HAS TRAVELED INTO INTERSECTIONS PRIOR TO STOPPING WHEN ATTEMPTING TO STOP WHILE TRAVELING OVER BUMPS. THIS IS EXTREMELY DANGEROUS AND SCARY AND AS A RESULT WE CAN'T ALLOW OUR CHILDREN TO DRIVE THIS VEHICLE. WE PREVIOUSLY HAD A 2007 FORD FUSION IN WHICH MY DAUGHTER REAR ENDED ANOTHER CAR IN TRAFFIC WHEN SHE APPLIED THE BRAKES AND THAT FORD FUSION WAS TOTALED. WHEN THE BRAKES ARE NOT HAVING THE ABOVE PROBLEMS, IT IS A GREAT CAR TO DRIVE. THESE BRAKE ISSUES MAKE ME A VERY UNCOMFORTABLE DRIVER AS WE HAVE A LOT OF BUMPY ROADS IN MY CITY. IT ALSO MAKES TRAVELING VERY DIFFICULT AS I DON'T KNOW WHAT TYPE OF ROAD SURFACES I MAY ENCOUNTER. THE VEHICLE HAS BEEN TO THE SHOP ABOUT THESE ISSUES BUT THEY NEVER FIND A PROBLEM. *TR

• 12/28/2016· SERVICE BRAKES

  AFTER THE ANTILOCK BRAKES ARE ENABLED THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR BEFORE THE BRAKES ARE ACTIVATED. THIS PROBLEM HAS CAUSED THE VEHICLE TO GO PAST SEVERAL IMPORTANT STOPPING POINTS INCLUDING STREET LIGHTS.

• 12/28/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE ANTI LOCK BRAKE SYSTEM STALLED WHILE THE VEHICLE WAS BEING DRIVEN IN THE SNOW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS AT 61,000. UPDATED 02/22/2017*CT *CN

• 12/28/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS AND APPLYING THE BRAKE PEDAL, THE BRAKES FELT SPONGY OR SOFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

• 12/28/2016· SERVICE BRAKES

  MY BRAKE PEDAL HAS GONE SOFT AND OPERATES NOW MUCH CLOSER TO THE FLOOR OF THE VEHICLE FOLLOWING A RATHER SEVERE APPLICATION OF BRAKING TO AVOID A COLLISION. (I WAS TRAVELING THROUGH AN INTERSECTION ON A MAJOR ROADWAY AT 40-45 MPH WHEN A VEHICLE MADE A LEFT TURN IN FRONT OF ME) IMMEDIATELY FOLLOWING THE INCIDENT, I FEARED THAT THE VEHICLE WAS NOT GOING TO STOP AT THE NEXT TRAFFIC LIGHT AND SO IT WENT FOR THE REMAINDER OF THE DAY IN OCTOBER , 2016. THE BRAKES WERE NOT RIGHT. AFTER SEVERAL DAYS I NOTICED THAT THE BRAKES DID FEEL A LITTLE BETTER, HOWEVER, I AM SURE HAVING DRIVEN THIS VEHICLE SINCE PURCHASED NEW, THEY ARE NOT WHAT THEY WERE PRIOR TO THE HARD STOP. *TR

• 12/28/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE BRAKE PADS AND SHOES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DEALER DIAGNOSED THAT THE BRAKE PADS AND SHOES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED A SECOND TIME, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 81,492.

• 12/28/2016· SERVICE BRAKES

  2009 FORD FUSION BRAKE PROBLEMS. THE BRAKE PEDAL INTERMITTENLY GOES DOWN THE FLOOR UNEXEPECTLY. I HAD TO STAND ON THE BRAKE PEDAL TO STOP THE CAR. THIS ISSUE HAS BEEN REPORTED TO MURPHY FORD, CHESTER PA ON 4 OCCASIONS. THIS CAR HAS BEEN TOWED TWICE TO MURPHY FORD , CONCERNING THIS ISSUE. MURPHY FORD COULD NOT DUPLICATE THIS PROBLEM. AFTER THE 4TH VISIT, AND MURPHY FORD COULD NOT DUPLICATE THE PROBLEM, I REQUESTED THAT THE MASTER CYLINDER BE REPLACE. THIS CAR IS UNSAFE AND FORD SHOULD CORRECT THIS PROBLEM. I AM AUTHORIZING THE NHTSB TO REVIEW MY VEHICLE SERVICE RECORD FROM MURPHY FORD CONCERNING THIS ISSUE.

• 12/28/2016· SERVICE BRAKES

  BRAKE PEDAL WENT SOFT AND DIFFICULT TO STOP

• 12/28/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE OPERATING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE ABS SENSOR ACTIVATED. MOMENTS LATER, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE VEHICLE DID NOT IMMEDIATELY STOP AND THE STOPPING DISTANCE WAS INCREASED. THE DEALER CHANGED THE REAR ROTORS AND BRAKE PADS, AND BRAKE FLUID; HOWEVER, THE SAME FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,914.

• 12/28/2016· SERVICE BRAKES

  THE BRAKE PEDAL WENT TO THE FLOOR WHILE I WAS APPLYING THEM UNDER NORMAL CONDITIONS. MAYBE 25 MPH ON A CITY STREET. AFTER HAVING A MECHANIC INSPECT MY CAR, HE DETERMINED THE ABS HYDRAULIC UNIT WAS BAD.....$1600 LATER THE PROBLEM WAS FIXED. I GOT LUCKY, BUT THAT FAILURE COULD'VE BEEN DANGEROUS. THE BRAKES DID ENGAGE, BUT WHEN THE PEDAL WAS ALMOST TO THE FLOOR. *TR

• 12/28/2016· SERVICE BRAKES

  WHEN ANTI-LOCK BRAKING SYSTEM IS NEEDED, SUCH AS ON A SLIPPERY ROAD, THE BRAKE PEDAL GOES TO THE FLOOR, RESULTING IN A LACK OF STOPPING POWER, RESULTING IN A HAZARDOUS SITUATION. WHEN ROADS ARE NOT SLIPPERY, BRAKES WORK NORMALLY.

• 12/28/2016· SERVICE BRAKES

  AFTER COMING TO A HARD STOP ON INTERSTATE DUE TO A CRASH AHEAD BRAKE PEDAL WENT SOFT AND BRAKING WAS DIMINISHED. I TOOK THE VEHICLE TO A NEARBY FORD DEALER AND THEY BLED THE BRAKES AND ENGAGED THE ANTI-LOCK SYSTEM IN A GRAVEL LOT TO 'RESET' THE SYSTEM. I TREATED THIS AS A ON OFF ANOMALY UNTIL I SAW IN THE NEWS THAT OTHERS HAVE ALSO EXPERIENCED THIS.

• 12/28/2016· SERVICE BRAKES

  BOTH MY WIFE AND I EXPERIENCED THE BRAKE PEDAL GOING SOFT SO THAT WE HAD TO PRESS DOWN FURTHER AND THE BRAKE PEDAL TRAVELED DOWN FURTHER TO GET TO FIRM RESISTANCE. THE CAR WOULD NOT BRAKE NORMALLY BUT REQUIRED MORE PRESSURE TO BRAKE THE CAR AND TOOK LONGER TO STOP. WE FELT UNSAFE. IT OCCURRED AT VARIOUS SPEEDS, WHEN TRYING TO STOP. THE PROBLEM IS INTERMITTENT AND WE DO NOT KNOW WHEN IT WILL OCCUR OR WHY IT IS HAPPENING. THIS HAPPENED WHEN TRYING TO STOP FOR STREET LIGHTS OR STOP SIGNS AND OCCURRED THIS PAST MONTH, THE BEGINNING OF DECEMBER 2016. IT HAPPENED WHEN WE WERE TRAVELING STRAIGHT OR ON A CURVE COMING TO A FULL STOP. IT HAPPENED ON MORE THAN ONE DATE, SEVERAL TIMES TOWARDS THE BEGINNING OF DECEMBER 2016

• 12/28/2010· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT PLACED THE TRANSMISSION LEVER INTO NEUTRAL AND SHUT OFF THE VEHICLE. SHE WAS ABLE TO RESTART THE VEHICLE AND DRIVE AT A VERY LOW SPEED UNTIL SHE REACHED HOME WHEN SHE BEGAN TO SMELL SMOKE. THE DEALER WAS NOTIFIED AND THE CONTACT WAS AWAITING AN INVESTIGATION. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 5,781 AND THE FAILURE MILEAGE WAS 5,773. UPDATED 05/05/11

• 12/27/2017· AIR BAGS

  MY PASSENGER AIRBAG IS COMING OUT OF THE CASE. I HAVE BEEN CALLING TOMS FORD IN HAZLET FOR MONTHS AND THEY JUST KEEP TELLING ME THERE ARE NO PARTS.