2009 Ford Flex

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2010· ELECTRICAL SYSTEM

  ENGINE STALL AT SPEED. MERGING ON TO FREEWAY AT 50+ MPH, ENGINE CUT OFF, NO POWER. ASSIST BRAKES AND STEERING DISABLED. SAFETY ISSUE. WAS NOT ABLE TO RESTART VEHICLE IMMEDIATELY. WAITED 10 MINUTES AND CAR WAS ABLE TO RESTART. CAR WAS TOWED TO DEALERSHIP FOR DIAGNOSIS. *TR

• 12/29/2011· SERVICE BRAKES, HYDRAULIC

  TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE BRAKES SEIZED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE BRAKES WERE DEFECTIVE. THE BRAKES WERE REPLACED. SINCE THE REPAIRS WERE PERFORMED, THE CONTACT STATED THAT ONLY THE REAR BRAKES FUNCTIONED AND THE THERMOSTAT WOULD INTERMITTENTLY DISPLAY VERY HIGH TEMPERATURE READINGS. THE VEHICLE WAS NOT TAKEN BACK TO HAVE THE ADDITIONAL FAILURES DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000.

• 12/28/2011· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  I PURCHASED MY FLEX NEW ON OCT 2009 AND IT HAS SHUT OFF WHILE DRIVING THREE TIMES SINCE I BOUGHT IT. THE FIRST TIME IT HAPPENED I WAS DRIVING THROUGH MY NEIGHBORHOOD (WITH MY CHILDREN IN THE CAR WITH ME) AT 20MPH ALL THE WARNING LIGHTS CAME ON MY ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES. LUCKILY I WAS ABLE COAST TO THE SIDE OF THE STREET. I WAITED A FEW MINUTES AND IT WOULDN'T START. I TRIED TO START IT AGAIN AND IT STARTED UP. THE SECOND TIME I WAS DRIVING ON THE HIGHWAY(WITH MY CHILDREN IN THE CAR WITH ME) AT 55MPH ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES AND CHECK ENGINE LIGHT CAME ON, I COASTED TO THE SHOULDER, WAITED A FEW MINUTES AND IT STARTED RIGHT UP. I TOOK IT TO THE DEALERSHIP; THEY TOLD ME THEY COULDN'T FIND ANY ISSUES THAT WOULD CAUSE THE VEHICLE TO TURN OFF WHILE DRIVING SO THEY DIDN'T ATTEMPT TO FIX IT. THE THIRD TIME WAS LAST WEEK WHILE DRIVING THROUGH MY NEIGHBORHOOD(WITH MY CHILDREN IN THE CAR WITH ME) AT 20 MPH, ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES AND CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AGAIN AND AGAIN THEY TOLD ME THAT THEY COULDN'T DUPLICATE THE ISSUE SO THEY DIDN'T ATTEMPT TO FIX IT. MY CHILDREN WERE IN THE CAR WITH ME ALL THREE TIMES. I'VE TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE AND THEY CANT DUPLICATE THE ISSUE SO THEY CAN'T FIND THE PROBLEM SO THEY DIDN'T EVEN ATTEMPT TO FIX IT. I JUST DROPPED IT OFF THIS WEEK FOR THE FOURTH TIME. ITS VERY FRUSTRATING TO HAVE THIS ISSUE ESPECIALLY SINCE IM SCARED TO DRIVE THE VEHICLE WITH MY KIDS IN THE CAR. I FEEL ITS A HUGE SAFETY ISSUE. ITS A TOTAL INCONVENIENCE TO HAVE TO KEEP GOING BACK TO THE DEALERSHIP AND DROP OFF MY VEHICLE. I HAVE THREE CHILDREN AND NEED A DEPENDABLE VEHICLE. LUCKILY WE WEREN'T INJURED BUT IM WORRIED THAT THE NEXT TIME IT HAPPENS AN INJURY COULD OCCUR. WHY HASN'T FORD LISTED THIS ISSUE IN THEIR TSB! *TR

• 12/22/2015· ENGINE,FUEL/PROPULSION SYSTEM

  ENGINE STALLS DESPITE FUEL GAUGE READING 1/4 TANK IN RESERVE. FILL UP CONFIRMS THAT THERE IS IN FACT 1/4 TANK LEFT. HAS HAPPENED SEVERAL TIMES NOW.

• 12/17/2018· STEERING,SUSPENSION,ENGINE

  TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT OWNED THE VEHICLE FOR LESS THAN TWO MONTHS AND STATED THAT THE STEERING U JOINT, WHEEL BEARINGS, AND ENGINE FAILED. THE DEALER (CAR NATION, 317 SOUTH PHILADELPHIA BLVD, ABERDEEN, MD 21001, (410) 995-8888) STATED THAT THE VEHICLE COULD NOT BE REPAIRED SINCE THE CONTACT PUT 1,000 MILES ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 106,080. THE VIN WAS UNKNOWN.

• 12/11/2009· ELECTRICAL SYSTEM

  MY WIFE WAS DRIVING OUR 2009 FORD FLEX IN A DRIVING RAINSTORM APPROXIMATELY 500 MILES FROM HOME AND THE CAR DIED TWICE. EACH TIME, SHE CALLED ROADSIDE ASSISTANCE AND A TOW TRUCK HAD TO COME OUT AND PICK HER UP. A LOCAL FORD DEALER LOOK AT THE CAR, BUT NATURALLY DID NOT FIND ANYTHING WRONG. SHE MADE IT BACK HOME AND I TOOK IT TO THE DEALER WE PURCHASED IT FROM (CRAIN FORD + LITTLE ROCK, ARKANSAS). THEY KEPT IT FOR A WEEK AND WE DROVE A RENTAL CAR AROUND. THEY NEVER DID FIND OUT WHAT WAS WRONG. NOW, TODAY, DECEMBER 11, 2009, MY CAR IS BACK IN THE SHOP FOR THE 2ND TIME FOR BRAKE GRINDING. THEY TELL ME ALSO THAT I HAVE TO PAY FOR A NEW TIE ROD...$500. I'M SICK OF FORD MOTORS!! *TR

• 12/10/2018· FUEL/PROPULSION SYSTEM

  THE FUEL GAUGE WILL READ BETWEEN 1/2 AND 1/4 TANK THEN IMMEDIATELY MAKE A *DING* AND THE DISPLAY READS 0 MILES. THE FUEL GAUGE WILL DROP TO EMPTY. IF YOU DRIVE ANYTHING FURTHER THAN A SHORT DISTANCE (10 MILES OR SO) THE CAR WILL DIE. IT IS "OUT" OF FUEL. REFILLING THE TANK YOU WILL FIND THAT THE VEHICLE STILL HAS WHATEVER FUEL THE GAUGE WAS SHOWING BEFORE IT DROPPED TO ZERO. IT IS CONSISTENT, IT DOES THIS EVERY TANK. APPEARS TO BE GETTING WORSE AS TIME GOES ON.

• 12/09/2025· ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  You can be driving down the road, and all your gauges will stop working, and all the warning lights on the dash will light up. The first time this happened my wife got stuck at a gas station all the warning lights were on and the car would not start, people tried to jump it and it would not affected at all. I looked on the internet and found were someone said to beat on the passenger side floorboard, I called my wife and told her to try that, and when she did the car would start. It doesn't do it all the time, you never know when it's going to happen. We have to just stomp on the passenger floor to get everything to start working again. If I had not found this information from somebody else on the internet my wife would have been stuck about a hundred miles from home. I've taken it to the Ford house and they say they've never heard of anything like this but I know it's happened before two other people that's how I knew to stomp on the floorboard on the passenger side.

• 12/09/2015· FUEL/PROPULSION SYSTEM

  TRAVELING AT 70MPH THE FUEL GAUGE INDICATED SLIGHTLY OVER 1/4 OF A TANK LEFT AND THE ESTIMATED MILES TO EMPTY WITH THE MILEAGE-TO-EMPTY ESTIMATE INDICATING APPROXIMATELY 70 MILES LEFT. THEN IN UNDER TWO MINUTES TO WHEN I CHECKED THE DASH AGAIN, THE GAUGE HAD DROPPED TO ZERO WITH THE ESTIMATOR SHOWING 0 AS WELL. WITHIN THE NEXT MILE THE ENGINE RAN OUT OF FUEL. TO FILL UP THE 18.6 GALLON FUEL TANK IT ONLY TOOK APPROXIMATELY 14 GALLONS AT THE PUMP. THIS INDICATES THAT APPROXIMATELY 4.6 GALLONS OF FUEL WERE STILL REMAINING IN THE TANK. SINCE THIS MODEL USES A FUEL TANK DESIGN WITH TWO SUMPS THE FUEL ISN'T TRANSFERRING FROM THE ONE SIDE TO THE OTHER WHERE THE FUEL PUMP IS LOCATED. THIS CAN CAUSE DANGEROUS DRIVING CONDITIONS FOR SOMEONE EXPECTING TO HAVE ONE QUARTER OF THEIR FUEL TANK LEFT.

• 12/05/2011· WHEELS

  TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING APPROXIMATELY 15 MPH AND TOWING A TRAILER, THE FRONT PASSENGER SIDE WHEEL SEIZED AS THE CONTACT ATTEMPTED TO ACCELERATE. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL UNTIL THE WHEEL REGAINED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

• 12/04/2014· STRUCTURE

  THE PAINT ON THE ROOF STARTING PEELING. I CALLED THE DEALERSHIP SINCE I STILL HAD A WARRANTY AND THEY TOLD ME IT DIDNT COVER PAINT. IT STARTED WITH A SMALL SPOT BUT IT CONTINUED TO FLAKE AND IS NOT ABOUT THE SIZE OF A SOFTBALL. THERE ARE NOW 3 SPOTS LIKE THIS ON THE ROOF. THIS IS THE 2TONE PAINT WITH A SILVER ROOF. *TR

• 11/25/2019· ENGINE

  THE VEHICLE OVER HEATS, AND JUST GETS TOO HOT. IF THE A/C IS RUNNING IT OVER HEATS JUST SITTING AT THE LIGHT. NOW THAT IT IS COOLER, THE HEATER IS ON AND IT OVER HEATS JUST SITTING AT THE LIGHT. I STOP THE CAR AND LET IT COOL DOWN BUT IT SHOULD NOT BE OPERATING LIKE THIS. THERE ARE MANY PROBLEMS DESCRIBING THIS SAME PROBLEM AND IT IS A FACTORY DEFECT AND NEEDS TO BE CORRECTED. NO REASON JUST SITTING AT A STOP LIGHT FOR THE CAR TO OVER HEAT.

• 11/25/2018· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

  IT KEEPS SAYING SENSOR WE HAD REPLACED TWICE IS STILL BAD. THE TRANSMISSION DOESN'T ACCELERATE SOMETIMES

• 11/15/2018· STEERING,AIR BAGS,VEHICLE SPEED CONTROL

  MY FORD FLEX 2009 TURNS ON THEN WHEN I GO POUT THE CAR ON REVERSE IT PULLS MY CAR AND MAKES A LOUD SOUND THEN I PUT IT TO DRIVE AND IT DOES THE SAME WHEN I GO TO PRESS THE GAS PEDAL IT DOES NOT GO AT ALL. THE AC TURNS ON BUT IT DOES NOT ACCELERATE AND THE AIRBAGS LIGHT STARTS TO TURN ON AND OFF THIS IS NOW . BUT A MONTH AGO IT WAS DRIVABLE AND WHEN I WAS DRIVING IN THE FREEWAY GOING 70 MILES THE AIRBAG LIGHTS WOULD TURN IN AND OFF THEN THE TIRE PRESSURE SENSOR FAULT TURNED ON THEN THE MILES O WAS GOING WHEN CLEAR NOTHING ON THE DASHBOARD WOULD MARK AND THE CAR WAS STILL GOING BUT WOULDN'T WANNA GO FASTER AND IF I BREAK IT WOULDN'T ACCELERATE MORE.

• 11/14/2020· UNKNOWN OR OTHER

  ELECTRIC SYSTEM

• 11/13/2014· STEERING

  WAS DRIVING ONTO RAMP AND STEERING BECAME HARDER TO DRIVE AND THERE WAS A HUMMING SOUND. *TR

• 11/12/2020· ENGINE

  TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 55 MPH, THE VEHICLE SHIFTED INDEPENDENTLY INTO NEUTRAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER PULLED OVER ON THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SAFFORD FORD LINCOLN OF SALISBURY LOCATED AT 1902 N SALISBURY BLVD, SALISBURY, MD 21801, (443) 210-4835, AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACED ALONG WITH A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

• 11/12/2019· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE KEY WAS IN THE IGNITION, THE ANTI-LOCK WARNING INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER STATED THAT THE SECURE LOCK SYSTEM NEEDED TO BE REPROGRAMMED BY THE DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.

• 11/01/2017· SUSPENSION,POWER TRAIN

  TRANSMISSION SHIFTS VERY ROUGH.WHILE IN MOTION.

• 11/01/2010· FUEL SYSTEM, GASOLINE

  THERE IS NOT A FUEL FILTER ON MY FORD FLEX, WHY NOT? *TR

• 10/30/2017· VISIBILITY/WIPER

  HEADLIGHTS RANDOMLY TURN OFF AFTER A FEW MINUTES. THIS OCCURS WHILE IN MANUAL MODE AND IN AUTOMATIC MODE. TURNING THE KNOW TO "OFF" AND BACK TO "ON" RESTORES THE LIGHTS TO WORKING CONDITION. WHILE THE HEADLIGHTS TURN OFF, THE PARKING LIGHTS AND FOG LIGHTS STAY ON MOST OF THE TIME. WE HAD ONE OCCASION WHERE ALL FRONT END LIGHTS STOPPED WORKING - ESPECIALLY CONCERNING AS WE WE RE DRIVING AT NIGHT, IN COMPLETE DARKNESS ON A RURAL ROAD.

• 10/30/2015· UNKNOWN OR OTHER,ENGINE

  MY DAUGHTER WAS DRIVING ON INTERSTATE AT 70 MPH WHEN THE FLEX TOTALING SHUT DOWN. SHE HAD NO POWER STEERING, BRAKES OR LIGHTS. IT STARTED BACK UP AFTER A COUPLE OF HOURS AND WAS GIVING BOGUS MESSAGES ON THE DISPLAY. FORD DEALER SAYS THERE ARE NO CODES SHOWING UP, SO THEY WON'T BE ABLE TO DETERMINE WHAT CAUSED THIS. WE CANNOT DRIVE ANYMORE WITHOUT KNOWING WHAT HAPPENED, SINCE IT MIGHT HAPPEN AGAIN AND WOULD BE VERY DANGEROUS IF GOING OVER A MOUNTAIN PASS AT THE TIME IT HAPPENS. WE LIVE IN MONTANA.

• 10/30/2014· ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  WHILE LEAVING A PARKING LOT AND ACCELERATING TO BARELY 10 MPH, THE LEFT FRONT BRAKES SEEMED TO LOCK UP AND THE CAR STUTTERED. AFTER STOPPING AND ACCELERATING AGAIN, THE PROBLEM DID NOT REOCCUR AT THAT TIME. THE SECOND TIME, I WAS LEAVING MY DRIVEWAY, AGAIN GOING NO MORE THAT 10 MPH AND THE SAME THING HAPPENED, THIS TIME I NOTICED MY TRACTION CONTROL LIGHT FLASHING. I PUT THE CAR INTO REVERSE, BACKED UP A BIT THINKING I'D RUN OVER SOMETHING, AND ACCELERATED AGAIN. NOPE, DIDN'T RUN OVER ANYTHING, JUST TRACTION CONTROL SEIZING UP. VERY CONCERNED THIS MAY HAPPEN AT HIGHER SPEEDS AND CAUSE AN ACCIDENT. *TR

• 10/28/2020· VEHICLE SPEED CONTROL

  WHILE BRAKING AND PARKING MY VEHICLE, MY VEHICLE HAD UNWANTED ACCELERATION. GOING AS HIGH AS 120MPH AND HOLDING THE BRAKE THE VEHICLE WAS STILL MOVING. I HAD TO HURRY AND SHIFT INTO PARK AND TURN OFF MY VEHICLE. OTHER TIMES THIS HAS HAPPENED WHILE COMING STOP AND IT WOULD GO UP TO ABOUT 40MPH AND I WOULD DESPERATELY HOLD THE BRAKE SCARED I WOULD HIT SOMEONE

• 10/27/2014· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  SIX AM, TOTALLY DARK, LIGHTS ON LOW BEAM, TOTAL POWER FAILURE WHILE IN HEAVY TRAFFIC AND INCHING FORWARD. ENGINE DIED AND ALL ELECTRICAL COMPONENTS FAILED WITHIN 30 SECONDS. BATTERY WAS NEW IN AUGUST OF 2014, ALL CONNECTIONS TIGHT. I WAS IN LANE THREE FROM THE RIGHT ON A SIX LANE FREEWAY THAT WAS TOTALLY IMPACTED WITH VEHICLES. I TRIED TO EXIT TO RIGHT SHOULDER BUT COULD NOT AND ENDED UP BLOCKING LANES TWO AND THREE. NO POWER TO ANYTHING BUT I WAS ABLE TO GET SHIFT LEVER INTO PARK AND THE CAR STARTED. WOULD NOT START IN NEUTRAL OR DRIVE. HAS NOT OCCURRED SINCE AFTER DRIVING APPROXIMATELY 650 MILES.

• 10/25/2010· SERVICE BRAKES, HYDRAULIC

  I HAVE A 2009 FORD FLEX WITH 41,000 MILES. THE REAR BRAKES COMPLETELY WORE OUT WITH OVER 50% LIFE LEFT ON THE FRONT. THIS IS IMPOSSIBLE UNLESS THERE WAS A PROBLEM WITH THE BRAKES HANGING UP WHEN SOLD. THE SERVICE CHARGE WAS $511.34. THE BRAKES WERE REPAIRED. FORTUNATELY THE FAILURE OF THE REAR BRAKES DID NOT RESULT IN ANY CONSEQUENTIAL DAMAGE. *TR

• 10/24/2010· ELECTRICAL SYSTEM,SERVICE BRAKES, ELECTRIC

  1. RECURRING BRAEK NOISE, BRAKES, ROTORS AND BRACKETS REPLACED REPEATEDLY. HAS HAPPENED 4 TIMES OVER 8 MONTHS. ABS SYSTEM ALSO REPLACED. 2. VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WITHOUT PRESSING ON BRAKES - VEHICLE WAS STILL RUNNING AND WOULD NOT MOVE. EVENTUALLY (30 TO 90 SECONDS) THE VEHICLE WAS ABLE TO BE MOVED. DEALERSHIP KEPT VEHICLE TO TRY TO IDENTIFY ISSUE (APPARENTLY NOT FIRST FLEX THIS OCCURED WITH) AND RETURNED VEHICLE WITH NO REPAIRS OTHER THEN TO REPLACE THE ABS. THEY SAID THERE WAS NOT ISSUE AND IT WAS LIKELY A ONE TIME OCCURANCE. WHEN ASKED DEALERSHIP TO LOOK AT THE TRANSMISSION AND THE CHAIN IN THE T-CASING (WAS TOLD IF THE CHAIN SEIZED IT WOULD CREATE THE REACTION THAT HAPPENED) I WAS TOLD THEY WOULD NOT AS IT WAS TIMELY, EXPENSIVE AND UNWARRANTED. 3. THE ELECTRONICS ON THE VEHICLE TEND TO START/COME ON WHNEVER THEY CHOOSE WITH NOT ASSISTANCE. THE ENTERTAINMENT SYSTEM/ELECTRONICS HAS BEEN MALFUNCTIONING REPEATEDLY SINCE THE NEXT TO LAST VISIT TO THE DEALERSHIP WHEN THE ABS WAS REPLACED IN AUGUST. *TR

• 10/22/2010· ENGINE AND ENGINE COOLING

  ENGINE DIES WHILE IDLING AT A STOP WHILE FACING FORWARD ON AN UPHILL GRADE. VEHICLE WAS TAKEN TO DEALER LAST YEAR WHO PERFORMED A COMPUTER CHECK AND FOUND NO PROBLEM. HOWEVER, THE PROBLEM OCCASIONALLY PERSISTS AND COULD, IN MY OPINION, PRESENT A SAFETY ISSUE. *TR

• 10/20/2010· ELECTRICAL SYSTEM

  09 FORD FLEX. COMING UP ON A TURN AND MY CAR SHUTS OFF. I ROLLED TO THE CORNER PUT IT IN PARK AND RESTARTED THE CAR. THIS IS THE SECOND TIME SINCE I'VE HAD THE THIS CAR THAT IT SHUT OFF. THANK GOODNESS NO ONE IS HURT. MY CAR IS AT THE DEALERSHIP AS I TYPE. *TR

• 10/19/2014· POWER TRAIN

  VEHICLE STOP RUNNING NO POWER. *TR

• 10/19/2010· STEERING,STRUCTURE

  TL*THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN SOMETHING BROKE OFF OF THE VEHICLE UNDER THE RIGHT REAR WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE REAR SUB FRAME WAS BROKEN AND WILL BE REPLACED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WOULD BE REPAIRED PER THE WARRANTY. THE FAILURE MILEAGE WAS 24,000. UPDATED 02/11/11 *BF THE TIE ROD WAS ALSO REPLACED. UPDATED 05/06/11

• 10/18/2015· UNKNOWN OR OTHER

  MY 2009 FORD FLEX BLOW COLD AIR WHEN HEAT IS ON.DOES NOT ALLOW WINDOWS TO DEFROST CAUSING A HAZARD.THIS HAPPENS WHEN DRIVING AND IDLING.THIS HAPPENED LAST YR. AS WELL BUT SEEMS WORST THIS YR.

• 10/13/2011· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  INTERMITTENT NO START OF VEHICLE. TOWED TO DEALER AFTER 5 PREVIOUS INCIDENTS. DELIVERED TO DEALERSHIP IN SAME NO START BEHAVIOR. UPON INITIAL ATTEMPT A RELAY WAS REPLACED AS THE PCM (MAIN ENGINE COMPUTER) WAS NOT RECEIVING POWER. SERVICE ADVISOR CALLS TO INDICATE VEHICLE IS READY AND STARTS UP AFTER REPAIR. AT THE DEALERSHIP, PICKING UP THE VEHICLE, CAR STARTS UP, HOWEVER, DASH LIGHTS LIGHT UP, WARNING "CHECK AWD, CHECK THIS, CHECK THAT..." SERVICE ENGINE LIGHT ON AS WELL (THE WRENCH). SHUT THE CAR DOWN, TRY TO RESTART, WILL NOT RESTART. TECH IS WITH ME AND OBSERVES BEHAVIOR AND TRIES AS WELL. NO START AGAIN. TECH ATTEMPTS TO DOWNLOAD ERROR CODES. MENTIONS RFI INTERFERENCE. WILL BE DOING ANOTHER DIAGNOSTIC. PREVIOUSLY, CAR WAS TOWED TO DEALERSHIP FOR STALLING AT FREEWAY SPEEDS (65+). ENDED UP BEING A SOAKED PCM (MAIN ENGINE COMPUTER). THIS TOOK TWO TRIPS (TOWED BOTH TIMES). THIS IS NOW FOUR TIMES TO REPAIR THE SAME NON-RUNNING / NO START DEFECT. THE REAR BRAKES WERE ALSO REPAIRED DUE TO DRAGGING CALIPERS AS PER TSB 10-7-2. *TR

• 10/12/2011· UNKNOWN OR OTHER

  UPON MODERATE TO HEAVY ACCELERATION THE CABIN FILLS WITH CARBON MONOXIDE (EXHAUST FUMES) POST CATALYTIC CONVERTER. IF CABIN IS NOT QUICKLY VENTILATED BY OPENING ALL WINDOWS THE EYES ARE IRRITATED AND A VERY STRONG ROTTEN EGG SMELL RESULTS INDICATIVE THAT THE EXHAUST IS ENTERING THE CABIN AREA AFTER THE CATALYTIC CONVERTERS. THE VEHICLE HAS BEEN SERVICED BY TWO FORD DEALERSHIPS WHO REPLACED THE CABIN VENT BAFFLES. THIS HOWEVER DID NOT FIX THE PROBLEM. FORD CONCEDES IT IS A PROBLEM THAT STILL EXISTS ON 25% OF ALL FLEX MODELS BUT REFUSES TO MITIGATE THE PROBLEM EVEN THOUGH UNDER WARRANTY. THE DANGER OF THIS AMOUNT OF EXHAUST GASES POSES A HEALTH AND SAFETY ISSUE HOWEVER FORD ENGINEERS HAVE YET TO RESOLVE THE ISSUE AND IT STILL EXISTS ON LATER MODELS.

• 10/07/2016· UNKNOWN OR OTHER

  I WAS DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODED. THERE WASN'T ANYONE IN FRONT OF ME SO A ROCK OR SOMETHING COULD NOT HAVE BEEN KICKED UP AND NOTHING COULD HAVE BLOWN OFF A VEHICLE AND HIT ME. THE SUNROOF JUST EXPLODED FOR NO APPARENT REASON

• 10/04/2010· ELECTRICAL SYSTEM

  GENERALLY OCCURS WHEN RESTARTING CAR ABOUT 15 -30 MINUTES AFTER DRIVING FOR AT LEAST 20 MINS WITH AC ON HIGH. ENGINE WILL REV UP AND DOWN ON RESTART, AND RPM AND SPEEDOMETER NEEDLES SWEEP BACK AND FORTH (READING OVER 100 MPH ON OCCASION) FOR ABOUT 10 SECONDS WHILE CAR IS STILL IN PARK. CAR DOES NOT MOVE, THOUGH DID NOTICE ODOMETER SKIP UP ONCE. REVVING AND NEEDLE SWEEPING EITHER STOP ON OWN, OR WHEN PUT INTO REVERSE WITH FOOT ON BRAKE. DEALERSHIP FOUND NO ERRORS ON CAR COMPUTER, AND WAS UNABLE TO DUPLICATE, BUT WAS SHOWN WHEN CAR WAS DROPPED OFF. DEALERSHIP WANTS TO USE FLIGHT RECORDER BUT FLIGHT RECORDER NEEDED TO BE FIXED/SENT BACK. BEEN TRYING TO GET ANSWER FOR OVER A MONTH NOW. *TR

• 10/01/2018· ELECTRICAL SYSTEM,ENGINEFire

  TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, SMOKE APPEARED FROM THE HOOD AND THE VEHICLE SPONTANEOUSLY CAUGHT ON FIRE. THE CONTACT EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY CABLES. THE AIR BAG WARNING INDICATOR WAS ILLUMINATED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

• 10/01/2009· POWER TRAIN

  I BOUGHT MY 2009 FORD FLEX IN JUNE 2009. THE FIRST TIME I NOTICED A PROBLEM WAS IN JULY 10, 2009. I WAS TRAVELING DOWN A RESIDENTIAL STREET AND WAS APPROACHING A STOP SIGN AND DOING APPX 28MPH WHEN THEY CAR ENGINE DIED. THE STEERING WHEEL TIGHTENED UP AND THE POWER BRAKES WENT OUT. I STOPPED THE CAR AS QUICKLY AS POSSIBLE, AND THEN STARTED THE CAR AGAIN. AFTER THAT IT RAN JUST FINE FOR A MONTH. THEN IN AUGUST 2009, I WAS YET AGAIN GOING DOWN A RESIDENTIAL STREET AND WAS APPROACHING THE STOP SIGN GOING APPX 28MPH AND THE ENGINE SHUT OFF AGAIN, THE STEERING WHEEL TIGHTENED UP AND THE POWER BRAKES WENT OUT. WE TOOK IT TO THE FORD DEALER, AND THEY COULDN'T FIND ANYTHING WRONG WITH IT. THEN, IT DID THE SAME THING TO ME AGAIN ON MONDAY SEPTEMBER 28TH 2009, THIS WAS THE SECOND TIME TO BRING IT TO A FORD DEALER. THEY HOOKED THE TROUBLESHOOTER UP TO IT, AND IT DIDN'T THROW ANY CODES THAT ANYTHING WAS WRONG, SO THE DEALERSHIP REPLACED THE THROTTLE BODY ON THE CAR. SINCE THEN IT HASN'T STALLED YET... BUT IT WAS ONLY PUT ON LESS THAN A WEEK AGO. HOPEFULLY IT DOESN'T STALL ON ME FOR A 4TH TIME!!!! *TR

• 09/27/2010· SERVICE BRAKES, HYDRAULIC

  BRAKE GRINDING AND SHUDDERS FROM FRONT DISC BRAKES AND SOMETIMES REAR DISK BRAKES. FORD HAS A LONG ONGOING PROBLEM WITH THE DISK BRAKES ON FORD FLEX'S. SEVERAL TSB'S HAVE BEEN ISSUED. HOWEVER IT SEEMS LIKE NO PARTS ARE BEING SENT TO DEALERSHIPS TO TAKE CARE OF THIS PROBLEM. *TR

• 09/23/2016· ENGINE

  DRIVING 65. MPH CAR LOST POWER .IWAS ABLE TO PULL TO SIDE OF ROAD.TURNED CAR OFF AND ON IT RESTARTED TOOK TO FORD DEALERSHIP THEY SAID IT WAS THROTTLE BODY REPLACED AT 700. THERE IS NO RECALL,BUT FORD IS AWARE OF DANGER.OUS DEFECT .TECH SAID.

• 09/23/2014· POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

  ENGINE STUMBLED AND THEN LOST POWER. IT RE-STARTED BUT IDLED AT 750RPM. CAR WOULD NOT ACCELERATE. PLACING THE CAR INTO NEUTRAL AND DEPRESSING THE ACCELERATOR DID NOT INCREASE THE ENGINE SPEED. THIS PERSISTED ABOUT 3-4 MINUTES. AFTERWARDS, THE ENGINE SPEED RESPONDED TO THE ACCELERATOR, AND WHEN PLACED IN GEAR, ACCELERATED NORMALLY. THIS HAS HAPPENED THREE TIMES IN THE PAST YEAR. *TR

• 09/23/2009· SERVICE BRAKES, HYDRAULIC

  TL*THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS IN MOTION; HOWEVER, HE WAS ABLE TO STOP THE VEHICLE AFTER RAPIDLY APPLYING PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO THE DEALER APPROXIMATELY 4 TIMES TO HAVE IT DIAGNOSED; HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER HAS ATTEMPTED TO DIAGNOSE THE FAILURE FOR TWO WEEKS. THE DEALER ALSO CONFIRMED THAT THEY WOULD NOT REPAIR THE VEHICLE ALTHOUGH THE WARRANTY IS VALID. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 126000.

• 09/19/2016· FUEL/PROPULSION SYSTEM

  VEHICLE DOES NOT RECOGNIZE LAST QUARTER TANK OF FUEL. ONCE IT REACHES APPROXIMATELY A QUARTER TANK LEFT, THE FUEL GAUGE AND MILES TO EMPTY DISPLAY DROP SUDDENLY TO EMPTY AND THE CAR SHUTS OFF. WHEN REFUELING AFTER IT SHOWS EMPTY, IT ONLY ACCEPTS ABOUT 3/4 TANK. THE FUEL IS THERE, BUT INACCESSIBLE. THIS IS A MAJOR SAFETY ISSUE AS THE CAR DIES VERY SUDDENLY WHEN THE SYSTEM DECIDES THERE'S NO FUEL LEFT. IT HAS HAPPENED ON THE INTERSTATE, OTHER HIGHWAYS, AND ON A RURAL ROAD WHERE FINDING ENOUGH FUEL TO GET GOING AGAIN WAS A BIG PROBLEM. DEALERSHIP REPLACED FUEL SENSORS, BUT SAID THERE WAS NO CODE SHOWING WHILE THE CAR WAS STILL UNDER WARRANTY. NOW I'M STUCK RANDOMLY REPLACING FUEL SYSTEM PIECES IN HOPES OF FIGURING OUT WHICH PIECE IS BROKEN. EACH TIME I SPEND HUNDREDS OF DOLLARS TO "FIX" IT, THE PROBLEM REPEATS AS SOON AS I GET THROUGH MOST OF THE FIRST TANK OF FUEL. POSITION OF VEHICLE DOESN'T MATTER. UPHILL, DOWNHILL, ETC, IT ALWAYS HAPPENS CLOSE TO A QUARTER TANK OF FUEL LEFT.

• 09/19/2013· SERVICE BRAKES

  PURCHASED VEHICLE NEW IN MAY 2009. VEHICLE HAD TO GO IN FOR BRAKE REPAIRS 10 DAYS AFTER I TOOK DELIVERY OF THE VEHICLE. BRAKES HAVE BEEN REPAIRED A TOTAL OF 7 TIMES SINCE I PURCHASED IT. ON SEPT 18, 2013 THE BRAKES SEIZED WHEN I ATTEMPTED TO STOP AT A TRAFFIC LIGHT. *TR

• 09/18/2013· ENGINE

  WHILE DRIVE ON THE HIGHWAY WITH MY YOUNGEST SON, MY CAR SUDDENLY DECELLERATED AND EVENTUALLY THE CAR'S ENGINE COMPLETELY DIED. FOURTUNATLY I WAS ABLE TO GET OUT OF THE LANES OF TRAFFIC AND ONTO AN EXIT RAMP. THE RAMP HAD A WALL ON THE PASSENGER SIDE AND FAST EXITING TRAFFIC ON THE DRIVERS SIDE. I COULD NOT SAFELY EXIT THE VEHICLE IN THIS LOCATION. AFTER ABOUT 5 MINUTES, I WAS ABLE TO START THE CAR ENOUGH TO MOVE IT TO A SAFER LOCATION 30-40 YARDS OFF THE EXIT (WHERE THE CAR AGAIN DIED). THERE WAS NO INDICATION ON EITHER MY TEMP GUAGE OR ANY WARNING LIGHTS THAT THE ENGINE HAD OVERHEATED TO THE POINT OF A CRACKED HEAD/BLOCK. AT THE TIME OF THIS INCIDENT, FORD WAS AWARE THAT THERE WERE ISSUES WITH THE CONTROL MODULE FOR THE COOLING FANS NOT WORKING AND HAD A CUSTOMER SATISFACTION PROGRAM 12B36 IN PLACE. I NEVER HEARD OF THE PROGRAM UNTIL THIS WEEK (9/18/13). I SHOULD HAVE BEEN INFORMED AS AN OWNER OF THIS POORLY ENGINEERED VEHICLE THAT IT HAD SUCH AN UNSAFE DEFECT. SINCE I WAS 40K MILES OUT OF WARRANTY FORD'S SOLUTION WAS FOR ME TO BUY A NEW ENGINE AT THE COST OF $8000. I HAVE BEEN SAVING UP FOR THE PAST 4 MONTHS TO PURCHASE A USED ENGINE AND HAVE A LOCAL GARAGE INSTALL IT. I AM NOT HAPPY ABOUT THIS VEHICLE PUTTING MY AND MY SON'S LIVES IN DANGER. I HOPE OTHERS WITH THIS VEHICLE DO NOT HAVE TO BE PUT IN HARMS WAY AS WELL.

• 09/16/2010· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,TIRES,SEATS

  TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN OIL LEAK ON THE REAR OF THE ENGINE. THE ENGINE WAS REMOVED AND THE LEAK WAS REPAIRED BY THE DEALERSHIP. THE AIR CYLINDER THAT LIFTED THE THIRD ROW SEATS WAS DEFECTIVE AND HAD TO BE REPLACED. THE REAR HATCH OPENED ON ITS OWN FIVE TIMES; THE DEALER REALIGNED THE DOOR TO REMEDY THE PROBLEM. THE REAR MAIN OIL SEAL FAILED SO IT WAS ALSO REPLACED AT THE DEALERSHIP. THE BRAKES FAILED TO STOP THE VEHICLE EFFECTIVELY. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP, THEY STATED THAT THE VEHICLE WAS FINE. THE BATTERY WAS DEFECTIVE AND WAS REPLACED. THE TRANSMISSION EXCESSIVELY SHIFTED INTO GEAR WHEN DOWN SHIFTING, CAUSING THE VEHICLE TO JERK AND SHAKE. THE DEALER STATED THAT THEY COULD NOT FIND A PROBLEM WHEN THEY INSPECTED THE VEHICLE. THE ENGINE MADE A POPPING NOISE WHEN HE ACCELERATED FROM A STOP. THE DOOR MOLDING AND WINDOW MOLDING SILLS BECAME WARPED. LASTLY, ONE OF THE TIRES (THE CONTACT COULD NOT RECALL WHICH ONE) BLEW AND THE SIDEWALL SEPARATED; HE REPLACED THE TIRE AT HIS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT ONCE THE VEHICLE LEFT THE MANUFACTURING PLANT, IT WAS THE DEALERSHIP RESPONSIBILITY AND OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS 15,283. THE FAILURE MILEAGE WAS 7,526. THE BATTERY HAD TO REPLACED. UPDATED 12/30/10*JB

• 09/05/2020· ENGINE

  MY CRADLE IS RUSTED THROUGH ALL THE WAY TO THE LOWER CONTROL ARM AND HAS A VISIBLE CRACK. I'M TOLD THIS IS A SAFETY ISSUE AND CONCERN AS WELL AS A SAFETY HAZARD WHEN ONE CAN BE INJURED DUE TO THE ENGINE FALLING OUT TO NAME ONE. I'M TOLD BY A MECHANIC THIS IS A FACTORY DEFAULT.I AM VERY CONCERNED AND WOULD GREATLY APPRECIATE SOME ASSISTANCE WITH THIS MATTER. SINCERELY, [XXX] 09/05/2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 09/05/2014· SEATS

  TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT THE DRIVER'S SEAT HAD RECLINED INDEPENDENTLY AND FAILED TO RETURN TO THE UPRIGHT POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

• 09/02/2009· ENGINE AND ENGINE COOLING

  2009 FORD FLEX. ENGINE DIES WHILE DRIVING WITHOUT ANY WARNING. THE PROBLEM IS INTERMITTENT BUT CERTAINLY PRESENT IN NUMEROUS 2009 FORD FLEX VEHICLES. FOLLOW THIS LINK: HTTP://WWW.FORDFLEX.NET/FORUMS/VIEWTOPIC.PHP?F=3&T=711 THIS INCIDENT HAS HAPPENED TO ME TWICE. THE DEALER WAS SUPPOSED TO HAVE FIXED THE PROBLEM AFTER THE FIRST OCCURRENCE. *TR

• 08/31/2018· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, THE CENTER CONSOLE FAILED TO OPERATE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A BELL SOUND AND THE INSTRUMENT PANEL LIGHTING SHUT OFF. IN ADDITION, THE LOW TIRE PRESSURE INDICATOR ILLUMINATED WITHOUT WARNING AND THE TURN SIGNALS AND BRAKE LIGHTS BECAME INOPERABLE. THE CONTACT DISCONNECTED AND RECONNECTED THE BATTERY CABLE IN AN ATTEMPT TO CORRECT THE SERIES OF FAILURES. HALL FORD (1310 NORTH ROAD ST, ELIZABETH CITY, NORTH CAROLINA 27909) WAS MADE AWARE OF THE FAILURES AND PERFORMED A SERIES OF UNKNOWN REPAIRS. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.