2009 Dodge Journey

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2015· ELECTRICAL SYSTEM

  RE IGNITION RECALL. UNABLE TO HAVE THE IGNITION REPAIRED BY HERNNSTEIN MOTORS IN WAVERLY OHIO, DUE TO THE COMPANY SAYING THEY CANNOT GET THE REPAIR PARTS NEEDED. THE RECALL NOTICE WAS MAY 16 2015. THEY CANNOT HONOR REPEATED REQUESTS.

• 12/31/2015· POWER TRAIN

  CAR STARTED MAKING WHINNING NOISE THEN GEARS WOULDNT SHIFT, THEN THEY WOULD, N WHEN THEY DID THEY SHIFTED HARD MAKING CAR JUMP, ALMOST HIT A CAR WHEN I WAS DRIVING HOME, AS WELL AS A PARKED CAR WHEN I TRIED TO PARK AND CAR JUMPED REAL HARD AGAIN.. DEFINITELY NOT SAFE CAR HAS 92000 MILES ON IT AND THEY SAY ITS IN WARRANTY 4 LIFETIME BUT ONLY BY ORIGINAL OWNER, SO I GUESS IM THE 3RD OWNER SINCE I BROUGHT FROM A DEALERSHIP... PLEASE HELP

• 12/31/2010· SERVICE BRAKES, HYDRAULIC,WHEELS,EQUIPMENT

  PRE-MATURE REAR BRAKE FAILURE. *TR

• 12/31/2010· SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE,TIRES,SEATS

  AT 2000 MILES ON MY 2009 DODGE JOURNEY I STARTED HAVING PROBLEMS WITH MY FRONT PASSENGER WINDOW STICKING, AND BRAKES SQUEAKING. ALSO CAR NOT SHIFTING WHEN TAKING OFF AND WHEN YOU SLOW DOWN AND TRY TO SPEED BACK UP. I TOOK IT IN. THEY TOLD ME MAYBE SAP IN WINDOW AND BRAKES FINE. THREE DAYS LATER WINDOW ACTING UP AGAIN. TOOK IT IN. SAME REASON. CLEANED AND GREASED. THIS IS THE EIGHT TIME I'VE TAKEN IT IN. THEY HAVE REPLACED MOTORS, SWITCHES, TRACKS, SEALS AND NOW WONT ROLL UP OR DOWN . THE BRAKES HAVE BEEN AN ISSUE SINCE THE START. AT 21000 MILES THE DEALER TELLS ME I NEED NEW PAD AND ROTORS. TAKE IT TO BRAKE SHOP AND THEY TELL ME ALL I NEED IS PAD. BRAKES WORKING FINE RIGHT NOW BUT STILL SQUEAK EVERY NOW AND THEN. THEY HAVE REPLACED ELECTRICAL HARNESSES THAT MAY CATCH ON FIRE. THE SQUEAKING NOISE NOW HAS TURNED INTO OTHER PARTS THAT ARE HAVING TO BE REPLACED. MY COMPUTER CHIP HAS BEEN RESET 4 TIMES AND CHEAP PLASTIC MIRRORS ON VISORS AND SUNGLASS HOLDER AND LIGHT ON INSIDE ROOF. THE SPRINGS ON MY BACK DOORS HAVE POPPED OUT LEAVING THE DOOR STUCK OPEN. WENT TO EAT WITH 23000 MILES ON THE CAR AND AFTER LEAVING THE CAR WOULD NOT START. CALLED DEALER AND THEY CALLED A TOW TRUCK AND WANTED ME TO PAY FOR THAT ALSO. MY CAR HAS BEEN IN TWO DIFFERENT DEALERSHIPS ON 10-15 DIFFERENT OCCASIONS FOR REPAIRS. THEY STILL HAVE NOT GOT THESE ISSUES FIXED. WHAT CAN I DO? *TR

• 12/30/2017· UNKNOWN OR OTHER

  MY 2009 DODGE JOURNEY AWD SXT LOCKING MECHANISM STOPPED WORKING. IT WORKED ALL DAY THEN ALL THE SUDDEN THE KEY FOBS STOPPED WORKING. IT WILL TURN THE ALARM ON AND OFF BUT WILL NOT LOCK AND UNLOCK MY DOORS. THE DRIVER AND PASSENGER SIDE LOCKS WON'T WORK EITHER. I CAN NOT USE MY HATCH BECAUSE IT WILL NOT UNLOCK. I NOW HAVE TO MANUALLY LOCK MY DOORS FROM THE INSIDE AND LEAN MY SEAT BACK AND CRAWL TO THE BACK TO UNLOCK MY BACK DOORS. I USE THE MANUAL DOOR KEY TO GET IN MY CAR NOW. ALL ELECTRICAL BUTTONS ON MY DRIVER SIDE DOOR WILL NOT WORK. I CAN NOT CONTROL MY LOCKS, WINDOWS OR SIDE MIRRORS. ON TOP OF THAT MY CAR WILL NOT START ALL THE TIME ONLY WHEN IT CHOOSES TO. I HAVE ALREADY REPLACED THE BATTERY TWICE SINCE I'VE OWNED THE VEHICLE. ALSO HAD KEY FOBS REPLACED LAST YEAR. I HOPE SOMEONE CAN HELP WITH THESE ISSUES. IT IS BEYOND FRUSTRATING THAT THERE ARE SO MANY ISSUES WITH THIS MODEL.

• 12/30/2014· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  VEHICLE WILL STALL WITHOUT WARNING FOR NO APPARENT REASON AT ANY SPEED. ON OCT 3, 2014 I WAS TAKING MY CHILD TO SCHOOL WHEN THE CAR STALLED IN AN INTERSECTION. AFTER THE LIGHT TURNED GREEN I PROCEEDED TO THE INTERSECTION AND STALLED UPON ENTERING THE INTERSECTION. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART WITHIN ~10 SECONDS. THIS ISSUE REPEATED ITSELF AT LEAST TWICE WHILE EN ROUTE FROM MY HOME TO A NEARBY SERVICE SHOP (FOLTZ AUTO) WHICH DETERMINED THERE WAS NO ISSUE THE BATTERY OR IGNITION. ON 10/5/14 I TOOK THE VEHICLE TO HERITAGE CHRYSLER (21234) AND HAD THE CAR SERVICED FOR TWO REASONS: THE MAIN REASON WAS THE ABOVE ISSUE AND A SECONDARY ISSUE WAS THE MAIN ODOMETER (NOT THE TRIP ODOMETER) AT SOME POINT HAD RESET ITSELF LEAVING A DISPLAY OF AN INCORRECT MILEAGE MUCH LOWER THAN THE ACTUAL MILEAGE. THE DEALER COULD NOT RECREATE THE STALLING ISSUE OR OFFER ANY SOLUTION, BUT NOTED THAT ANOTHER ELECTRICAL ISSUE WAS CAUSING THE ODOMETER TO DISPLAY AN INCORRECT MILEAGE; THE FIX WAS TO REPLACE THE INSTRUMENT CLUSTER ASSEMBLY. AFTER HAVING THE INSTRUMENT CLUSTER REPLACED, THE ISSUE DID NOT REOCCUR UNTIL 12/26/2014, WHEN THE CAR STALLED THREE TIMES WITHOUT WARNING AT ~40 MPH, LEAVING THE CAR COMPLETELY "DEAD" EACH TIME, AND ONCE CAUSING THE CAR TO VEER QUICKLY TOWARDS ANOTHER CAR AS I WAS IN THE PROCESS OF TURNING THE WHEEL AROUND A SLIGHT CURVE WHEN THE CAR LOCKED UP. THE CAR RESTARTED IN NEUTRAL AND CONTINUED ON IN EACH INCIDENT UNTIL I WAS ABLE TO SAFELY REACH MY HOME - I DID NOT FURTHER DRIVE THE CAR. MY CONCERN IS THAT THE MANUFACTURER KNOWS, OR SHOW KNOW, OF MULTIPLE ISSUES WHERE THIS MODEL AND MODEL YEAR VEHICLE HAS RANDOMLY STALLED WITHOUT WARNING AND CAN NOT OFFER A SOLUTION TO THE PROBLEM. CONSUMERS ARE LEFT TO GUESS WHICH REPAIRS TO UNDERTAKE AT SIGNIFICANT EXPENSE, WHILE DRIVING A CAR THAT COULD CONTINUE TO HAVE THE SAME ISSUES. *JS

• 12/30/2013· POWER TRAIN

  WHILE MAKING A LEFT HAND TURN, I FELT THE CAR JERK SEVERAL TIMES AS THOUGH I WAS USING ANTI-LOCK BRAKES. THIS WAS CONFUSING SINCE I DID NOT EVEN HAVE MY FOOT ON THE BRAKE. SECONDS LATER I HEARD AN ALMOST GRINDING OR DRAGGING NOISE. I PULLED OVER INTO THE FIRST EMPTY LOT I FOUND AND CHECKED THE TIRES, GOT DOWN AND CHECKED UNDER THE CAR FOR ANYTHING HANGING THAT COULD HAVE BEEN DRAGGING ON THE GROUND, FOUND NOTHING THAT LOOKED OUT OF THE ORDINARY. I THOUGHT THEN THAT THERE MAY HAVE BEEN SNOW OR ICE AROUND THE TIRES SINCE IT HAD SNOWED THE NIGHT BEFORE. I PROCEEDED TO GET BACK INTO THE CAR AND DROVE APPROXIMATELY THREE MINUTES AND THE NOISE GOT LOUDER. I DROVE TO MY MECHANIC WHICH WAS ANOTHER 5 MINUTES AWAY. HE WAS AMAZED THAT THE POWER TRAIN SEEMED TO EXPLODE FROM THE INSIDE OUT. IN ALL HIS YEARS OF FIXING CARS, HE SAID HE HAD NEVER SEEN ANYTHING LIKE IT. WE'VE READ MANY RECALL NOTICES FOR THE POWER TRAIN YET NO ONE IS WILLING TO HELP WITH THIS RECALL. SINCE WE BOUGHT THE CAR USED, THEY SAY THAT THE RECALL IS NOT TRANSFERABLE. THIS IS TOTAL BULL SINCE IT IS APPROX $2400. IF THIS WAS A DEFECTIVE PART, THERE SHOULD BE NO REASON WHY WE WOULD BE RESPONSIBLE TO HAVE IT REPAIRED. SOMETHING MUST BE ABLE TO BE DONE. I WOULD EVEN BE WILLING TO PAY HALF THE BILL BUT NOT THE ENTIRE BILL SINCE IT MUST HAVE BEEN DEFECTIVE TO START WITH. I HAVE BEEN WITHOUT A CAR NOW FOR FOUR WEEKS AND HAVE BECOME A BURDEN TO FRIENDS AND FAMILY, NEEDING RIDES TO AND FROM WORK. I AM VERY UPSET WITH DODGE FOR NOT EVEN ATTEMPTING TO MEET ME HALF WAY. I WAS UNDER THE IMPRESSION THAT THEY WERE A REPUTABLE COMPANY. UNLESS THEY CAN HELP IN SOME WAY, I WILL NEVER PURCHASE ANOTHER DODGE AND DISCOURAGE ANYONE ELSE TO ALSO. *TR

• 12/30/2013· POWER TRAIN

  I WAS DRIVING HOME MY WIFE, DAUGHTER AND MY PREGNANT WIFE, WHEN ABOUT 1/2 FROM HOME A DARK BLACK SMOKE CAME OUT OF THE ENGINE COMPARTMENT, I PULLED OVER AND PULLED THE HOOD LATCH, AND AFTER I WAS ABLE TO GET MY FAMILY OUT OF THE CAR, I LOOKED UNDERNEATH THE CAR,A DARK FLUID WAS POURING ON TOP OF THE EXHAUST. THE CAR HAD TO BE TOWED TO THE MECHANIC. AFTER AN INSPECTION, HE FOUND THAT THE POWER TRANSFER CASE UNIT CRACKED. HAD TO PAY OUT OF POCKET SINCE DEALER SAID THAT IT WASN'T UNDER WARRANTY AND THAT'S NORMAL WEAR FOR THESE VEHICLE. $1350 FOR TRANSFER CASE, $85 TOW TRUCK AND $450 LABOR. *TR

• 12/30/2013· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.

• 12/30/2011· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT INTERMITTENTLY, THE VEHICLE WOULD FAIL TO START. THE DEALER MADE THREE ATTEMPTS TO DUPLICATE THE FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 41,112 AND THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

• 12/30/2010· AIR BAGS

  TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE DRIVERS SIDE DOOR WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER FILED REPORT 20274743. THE FAILURE AND THE CURRENT MILEAGES WERE 42,000.

• 12/29/2014· ELECTRICAL SYSTEM

  SAFETY RECALL ON CHRYSLER. UPON STARTING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. *MW THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE. *JB

• 12/29/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO BE REMOVED FROM THE IGNITION. IN ADDITION, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHO REPLACED THE BATTERY AND THE MAIN KEY BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

• 12/28/2016· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER RAN OVER A 4 INCH DEEP POTHOLE AND THE FRONT DRIVER'S SIDE AIR BAG DEPLOYED. THE DRIVER CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. UPDATED 02/21/17*LJ *CN

• 12/28/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE RECEIVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

• 12/28/2012· ENGINE

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC FOR DIAGNOSIS BUT NO FAILURE WAS DETERMINED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE DEALER WAS NOTIFIED AND GAVE THE CONTACT SEVERAL POSSIBLE CAUSES FOR THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED AND ADVISED THAT THEY WOULD LOOK INTO THE WIRELESS CONTROL MODULE BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,116.

• 12/27/2010· UNKNOWN OR OTHER

  2009 DODGE JOURNEY - HAD A COMPLETE BRAKE REPLACEMENT (ROTORS TURNED, PADS REPLACED) AT 25000 (FEBRUARY 2010) AND NOW AT 53000 WE HAVE BEEN TOLD ALL ROTORS NEED TO BE REPLACE, THE FRONT RIGHT ROTOR IS CRACKED, ALL BREAK PADS NEED TO BE REPLACED. CALLED CHRYSLER TONIGHT 12/27/2010 AT 7:05 PM AND THEY NO REPORTS OF PROBLEMS WITH THE DODGE JOURNEYS AND BRAKE/ROTOR PROBLEMS. THEY ADVISED US TO GET THE VEHICLE REPAIRED AT A CHRYSLER DEALERSHIP AND HAVE THEM SEND IT IN TO CORPORATE. THEY MAY PAY FOR THE REPLACEMENT - THEY HAVE NOT PAID FOR ANYONE'S REPLACEMENTS NOR HAVE THEY ISSUED A RECALL. THIS IS MY SECOND LEMON FROM CHRYSLER/DODGE THE FIRST WAS A CHRYSLER 300 WHEN THE FRONT END WOULD NOT STAY IN ALIGNMENT. PLEASE DO SOMETHING ABOUT THIS CORPORATION. LOTS OF AMERICANS ARE BEING VICTIMIZED BY THE CAR COMPANIES. THIS ABSOLUTELY MUST BE STOPPED. *TR

• 12/24/2014· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

• 12/24/2013· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED AND FAILED TO RESTART. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

• 12/23/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS REPAIRED HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED AT ALL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,952.

• 12/23/2013· VEHICLE SPEED CONTROL,SERVICE BRAKES

  BRAKES WERE NOT WORKING LIKE THEY SHOULD GOING DOWN A HILL. TRIED TO SLOW DOWN AND STOP AND I KEEP GOING. BRAKE LIGHT CAME ON! *TR

• 12/23/2013· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  I WAS DRIVING DOWN THE FREEWAY AND THE )LIGHTING BOLT( SYMBOL CAME ON AND MY MOTOR SHUT OFF COMPLETELY. THIS IS THE ELECTRONIC THROTTLE CONTROL SYMBOL, AND I COULD HAVE BEEN SEVERELY INJURED HAD I NOT GOTTEN TO THE SIDE OF THE ROAD. I CALLED THE DODGE DEALER IN MY AREA AND THE CUSTOMER SERVICE LINE. DODGE SAYS THIS IS MY PROBLEM NOT THEIRS. MY CAR IS A 2009 WITH 102000 MILES ON IT. I FEEL THAT THIS IS DODGE'S PROBLEM, WHAT HAPPENED TO TAKING CARE OF ISSUES LIKE THIS. MY FAMILY COULD HAVE DIED BECAUSE THEIR ELECTRICAL PART MALFUNCTIONED. WHEN I CHECKED ON LINE IT STATED THIS HAPPENS ALL THE TIME ON MANY DIFFERENT DODGE MODELS I SAY DODGE SHOULD RECALL EACH VEHICLE WITH THESE SAME COMPONENTS SO A FAMILY DOES NOT DIE BECAUSE OF THEIR USE OF INFERIOR PARTS. DODGE HAS RECALLED THIS PART ON DIFFERENT VEHICLES JUST NOT MY MODEL THEY STATE THAT MY VEHICLE, WHICH HAS THE SAME PARTS AS THE OTHER ONES RECALLED IS FINE BECAUSE THE MODEL YEAR AND OPTIONS ARE DIFFERENT. TO ME THIS IS ASININE AND WE ALL KNOW DODGE NEEDS TO DO WHAT IS RIGHT IN THIS MATTER AND FIX MY CAR, AT THEIR EXPENSE. *TR

• 12/23/2011· POWER TRAIN

  I NOTICED MY 2009 DODGE JOURNEY STARTED BURNING OIL. I TOOK TO THE DEALERSHIP KEFFER CHRYSLER JEEP EAGLE TO HAVE A CONSUMPTION TEST RUN ON IT. COME TO FIND OUT MY JOURNEY BURNED ALMOST 4 QUARTS OF OIL AFTER 1700 MILES. THERE WERE NOT WARNING LIGHTS THAT CAME ON TO TELL ME THERE WAS AN ISSUE WITH MY CAR. I BOUGHT MY CAR NEW WITH 12 MILES ON IT. I HAVE ATTEMPTED TO CONTACT CHRYSLER TO SEE IF THEY WOULD PAY MINE OFF AND I WOULD UPGRADE. EVERYONE I TALKED TO KEEP SAYING THEY CAN NOT MAKE THOSE DECISIONS, MAYBE CONTACT THE NHTSA. CHRYSLER HAS NOT REPLIED BACK YET. THE DEALER I AM WORKING WITH SEEMS TO BE MORE INTERESTED IN MAKING A NEW SALE WITH OTHERS THEN ADDRESSING THE CURRENT ISSUES WITH A LOYAL DODGE/CHRYSLER OWNER. THIS VEHICLE HAS FAILED AT 50,000 MILES. THE REPLY I RECEIVED IS "WE ARE BETTER NOW, THAT IS WHY WE OFFERED THE POWERTRAIN WARRANTY". YOU ARE LUCKY. YEAH, LUCKY ME PAYING FOR A CAR I CAN NOT DRIVE AND NO ASSISTANCE FROM CHRYSLER. SURE, THEY ARE REPAIRING THIS AND THEY TELL ME THERE SHOULD NOT BE ANY CHARGES TO ME. I GUESS WE WILL SEE. THERE IS ONE THING THEY TOOK FROM ME THAT WON'T COME BACK WITH ANY REPAIRS. MY PEACE OF MIND. *TR

• 12/23/2010· SERVICE BRAKES, AIR

  AFTER ONLY HAVING 25,000 MILES, MY 2009 DODGE JOURNEY NEEDED TO GET ALL NEW BRAKE PADS AND ROTORS. THIS CAME ON SUDDENLY AS MY CAR JUST BEGAN HAVING A GRINDING SOUND EVERY TIME I PRESSED THE BREAKS. I HAVE TWO SMALL CHILDREN AND FEEL THAT THIS COULD HAVE BEEN A DANGEROUS SITUATION. AFTER MUCH RESEARCH, I HAVE FOUND THAT THERE HAVE BEEN MANY REPORTED INCIDENTS OF THE SAME OCCURRENCE WITH THE 2009 DODGE JOURNEY. AFTER DISCUSSIONS WITH CHRYSLER DODGE, I SUGGESTED THAT THIS BE LOOKED INTO FOR A RECALL SO THAT THIS UNSAFE SITUATION NOT OCCUR TO ANOTHER PERSON, POSSIBLY ENDING MUCH WORSE THAN MY SITUATION DID. I AM AWAITING REIMBURSEMENT FOR A PORTION OF THE AMOUNT PAID TOWARD THE BRAKES, AND AS MUCH AS I WOULD LIKE TO BE FULLY REIMBURSED, I AM MORE CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE SAFEY OF OTHERS.*LN

• 12/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

• 12/22/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE KEY WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

• 12/21/2016· ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

  TAKATA RECALL - WAS DRIVING DOWN THE ROAD AT 40 MPH. CAR BEGAN TO IDLE HIGH, PULLED OVER TO SHOULDER AND TURNED OFF THE CAR. OPENED THE HOOD, SMELLED BURNING ELECTRICAL SMELL. CLOSED THE HOOD, TRIED TO START THE CAR. NO START, LIGHTS ON BUT WOULD NOT START. TRIED TO PUT IT IN NEUTRAL, STILL NO START. VEHICLE WAS TOWED 15 MILES TO MY APARTMENT COMPLEX. *TR

• 12/21/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START FOR THE PAST TWO WEEKS. THE FAILURE MILEAGE WAS UNKNOWN.

• 12/21/2015· ELECTRICAL SYSTEM

  TAKATA RECALL - THIS RECALL HAS BEEN OUT SINCE JUNE 2015, IT IS NOW DECEMBER 2015 AND I STILL CANNOT GET THE REPAIRS MADE AS I AM CONTINUOUSLY TOLD THE PARTS ARE ON "BACK ORDER". MY CAR DOES NOT START HALF OF THE TIME AND IS NOT BEING FIXED!!!

• 12/21/2014· ELECTRICAL SYSTEM,ENGINE

  I'M WRITING TO COMPLAIN THAT MY 2009 DODGE JOURNEY HAS BEEN ISSUED A RECALL FOR THE IGNITION SWITCH.THE VEHICLE WILL SHUT DOWN COMPLETELY. DESPITE THE FACT THIS REPRESENTS A SIGNIFICANT SAFETY HAZARD AND THIS RECALL WAS INITIATED ALMOST 7 MONTHS AGO, CHRYSLER STILL DOES NOT HAVE THE NECESSARY PARTS TO MAKE THE REPAIR. I HAVE CONTACTED THEM ON A NUMBER OF OCCASIONS AND THEY HAVE NO SOLUTION OR CAN OFFER AN ALTERNATIVE TO DRIVING THIS DANGEROUS VEHICLE. WE DON'T HAVE THE OPTION TO STOP USING THE JOURNEY. WHAT RESPONSIBILITY DOES CHRYSLER HAVE TO MAKE THESE IGNITION PARTS AVAILABLE IN EXPEDITIOUS MANNER? I WOULD ASSUME THERE MUST BE A TIME LIMIT TO MAKE THESE RECALL REPAIRS. EVERY DAY I DRIVE THE JOURNEY IS LIKE DRIVING A BOMB-YOU NEVER KNOW WHEN IT WILL GO OFF. *TR

• 12/21/2012· ENGINE

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE 129,709.

• 12/21/2010· POWER TRAIN

  THE 2009 DODGE JOURNEY BUILDS UP CARBON IN THE CYLINDERS. THIS WILL CAUSE THE CYLINDERS TO FAIL. THE CAR WILL SHAKE WHILE DRIVING DOWN THE ROAD AND WILL SHIFT INCORRECTLY. IT IS EXTREMELY SCARY WHILE DRIVING 55 MILES PER HOUR. YOU HAVE NO IDEAL WHAT IS WRONG. AFTER MANY TRIAL AND ERRORS WITH DODGE THE PROBLEM OF IS ONLY FIXED BY GETTING YOUR ENGINE TORE APART. THEY WILL TELL YOU AT FIRST BAD SPARK PLUGS. THIS IS INCORRECT. THEN THEY SAY BAD GAS. THIS IS INCORRECT. THEN CLEAN THE CARBON OUT. THIS TO IS A TEMPORARY FIX, THEY MUST REDO THE ENGINE, BUT I FEEL THIS IS AGAIN A TEMPORARY FIX, BECAUSE THEY JUST REPLACES PARTS IN ANOTHER 40,000 MILES IT IS BOUND TO HAPPEN AGAIN. I ONLY HOPE BY LETTING EVERYONE KNOW THIS WILL ONLY HELP TO HAVE DODGE RETHINK ABOUT REPLACING THE PARTS TIME AND TIME AGAIN, AND REALLY LOOK INTO THE MATTER AND FIX THE PROBLEM FOR THE CONSUMER. *TR

• 12/21/2010· TIRES

  TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TIRE PRESSURE MONITOR VALVE HAD FRACTURED ON EACH TIRE EXCEPT THE FRONT PASSENGER SIDE TIRE. AFTER THE FIRST FAILURE, THE DEALER REPAIRED THE VEHICLE. AFTER THE SECOND FAILURE, THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PARTS FOR REPAIR WERE ON NATIONAL BACKORDER. THE VEHICLE WAS EVENTUALLY REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE. UPDATED 02/09/11*LJ UPADTED 03/03/11

• 12/20/2016· STEERING

  I HAVE BEEN HAVING ISSUES WITH MY POWER STEERING RETURN HOUSE BUSTING AT ENGINE STARTUP WHEN THE WEATHER IS 30 OR BELOW. THIS IS MY 5TH WINTER DEALING WITH THIS AND I HAVE REPLACED THE RESERVOIR (RECOMMENDED BY THE DEALERSHIP) AND I AM STILL HAVING ISSUES. I WOULD REATTACH THE HOSE AND THE SAME DAY IT WILL BUST AGAIN. IT HAS BUSTED WHEN WE ARE AT HOME, WORK OR OUT RUNNING ERRANDS. DURING THE NON WINTER MONTHS I ALWAYS HAVE A SLOW LEAK AND HAVE TO FILL ABOUT ONCE A MONTH. THIS LEAK IS EATING AWAY AT MY MOTOR MOUNT AND AC BELT. I HAVE CAME ACROSS A RECALL (S08) FOR THIS ISSUE BUT CHRYSLER SAID MY VIN/ENGINE TYPE IS NOT COVERED UNDER THIS. CLEARLY I AM HAVING THE SAME ISSUE AND DO NOT UNDERSTAND TO WHY I CANNOT GET MINE FIXED. I HAVE A STRONG BELIEF THAT THIS IS A MANUFACTURER ISSUE AND I DON'T HAVE AN EXTRA $500 LAYING AROUND TO FIX IT, IF ITS EVEN FIXABLE MY A LOCAL MECHANIC. I LIVE IN THE MIDWEST WHERE WE CAN GET PRETTY HARSH WINTERS AND WITH MY POWER STEERING NOT WORKING IT IS NOT SAFE. 75% OF THE TIME I HAVE MY 3 AND 4 YEAR OLD WITH ME. THE UPSETTING PART ABOUT THIS IS I AM STILL PAYING ON THIS CAR (ONLY 6 MONTHS LEFT THANK GOODNESS). I HOPE I CAN GET SOME POSITIVE FEEDBACK AND ANSWERS SOON BECAUSE THE PEOPLE FROM CHRYSLER WAS NOT VERY PROFESSIONAL OR HELPFUL. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/20/2015· SERVICE BRAKES,ENGINE

  CAR HAS OVERHEATED SEVERAL TIMES. I HAVE REPLACED HOSES AND COOLANT RESERVE TANK TWICE TEMP GOT SO HOT THAT IT MELTED HOLES IN IT, BRAKES ON FRONT HASH BEEN REPLACED 6 TIMES SINCE 2014 ALSO REPLACED ROTORS TWICE REPLACE BRAKES ON REAR TWICE. *DT

• 12/20/2012· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,SERVICE BRAKES

  ELECTRICAL SYSTEM FAILURE DUE TO WIRING HARNESS MELTING, RADIATOR CRACKED BECAUSE BRACKET FOR AC IS CONNECTED TOO TIGHT WHEN CAR IS MANUFACTURED, BATTERY DIED PREMATURELY BECAUSE OF FAILED WIRES, ROTORS WARPED CAUSING CAR TO SHAKE VIOLENTLY WHEN BRAKING. ALL THESE PROBLEMS AND OTHERS FOR A CAR WITH ONLY 60,000 MILES. HAVE SPENT OVER $2000 TO DATE IN REPAIRS THAT NUMEROUS PEOPLE HAVE HAD RELATED TO THIS VEHICLE. BASED ON ONLINE COMPLAINTS AND TALKING TO MECHANICS WHO HAVE WORKED ON THIS CAR NO ONE CAN BELIEVE THAT THE CORRECT ELECTRICAL RECALL HAS TAKEN PLACE. THERE HAVE BEEN ELECTRICAL RECALLS ON VEHICLE, BUT NOT FOR MOST COMMON FAILURE. NO ONE UNDERSTANDS WHY BRAKE ISSUE HAS NOT BEEN RECALLED AND NO ONE UNDERSTANDS WHY THE RADIATORS KEEP FAILING WITHOUT A RECALL. WILL IT TAKE A SERIOUS CRASH? SAFETY OF THE CONSUMER IS AT RISK. YOU PAY $20,000 FOR A CAR AND THINK IT WILL LAST AWHILE. THIS CAR HAS MAJOR PROBLEMS THAT ARE CONSISTENT FROM BUYER TO BUYER. *TR

• 12/19/2015· STEERING,SUSPENSION,ELECTRICAL SYSTEM,WHEELS

  THE IGNITION READS BAD KEY AND WON'T START. THE TIRE STEMS CORRODE AND BREAK OFF. THE CALIPERS ARE DEFECTIVE WHICH CAUSE THE BREAKS, TIRES AND ROTORS TO WEAR. THIS VEHICLE HAS TOO MANY DEFECTS AND SHOULD HAVE BEEN RECALLED YEARS AGO.

• 12/18/2014· STEERING

  POWER STEERING PUMP MAKING WHINING NOISE. SERVICE SHOP REPLACED CRACKED HOSE, ADV MAY HAVE BEEN DUE TO EXTREME COLD WEATHER, OCCURRED IN JAN 2014(MN) -25 -30 BELOW TEMPS AT THAT TIME. SECOND OCCURRENCE WAS IN MARCH, DIFFERENT HOSE, AGAIN MAY/MAY NOT HAVE BEEN RESULT OF COLD, ADV WOULD NEED TO REPLACE THE ENTIRE FLUID ROUTING SYSTEM. 1 LARGE PART WITH HOSE/PIPING. WAS ABLE TO CAREFULLY CUT THE SPLIT PART AND RE-ATTACH THE HOSE. CAR HAS RAN FINE, NO ISSUES, UNTIL NOV DEC 2014 COLD WEATHER APPEARS TO AFFECT PUMP/HOSES. *TR

• 12/17/2015· ELECTRICAL SYSTEM,AIR BAGS

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,404. THE VIN WAS NOT AVAILABLE.

• 12/17/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THAT ON MULTIPLE OCCASIONS THE IGNITION SWITCH TURNS OFF. THIS FAILURE OCCURS WHILE DRIVING. THE CONSUMER WOULD PULL TO RESTART THE VEHICLE. UPDATED 10/8/2015*JS

• 12/17/2014· SERVICE BRAKES

  I HAVE OWNED THIS VEHICLE SINCE OCTOBER 2012. I HAVE HAD TO REPLACE THE BRAKES AND ROTORS 3 TIMES. THE BRAKES AND ROTORS WEAR IN 1 YEAR OR LESS. *TR

• 12/17/2010· SERVICE BRAKES, HYDRAULIC

  BRAKE FAILURE BRAKES AND ROTORS WORN TO A DANGEROUS CONDITION PREMATURE WITHOUT AND WARNING OR PANEL LIGHT.

• 12/17/2010· SERVICE BRAKES, HYDRAULIC

  BRAKES AND ROTORS FAIL PREMATURELY ON DODGE JOURNEY. I'VE HAD TO REPLACE THE BRAKES AND ROTORS THREE TIMES NOW IN THE PAST 12 MONTHS. THE ROTORS WARP CAUSING THE VEHICLE TO SHAKE. I DON'T THINK THAT THE BRAKE SYSTEM THAT DODGE PUT IN THESE CARS FUNCTIONS CORRECTLY. *TR

• 12/16/2017· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  THE PCM NEEDS TO BE REPLACED. I DON'T KNOW MUCH ABOUT CARS SO I DON'T KNOW WHAT THIS MEANS. THE DEALERSHIP DID A DIAGNOSTIC TEST AND I WAS TOLD I NEEDED TO REPLACE THE PCM.

• 12/16/2015· UNKNOWN OR OTHER

  I CALLED CHRYSLER ABOUT 2 1/2 TO 3 MONTHS AGO ABOUT MY RECALL AND THEY TOLD ME IT WOULD BE ABOUT 6 WEEKS TO GET ME IN BUT I HAVE YET TO HEAR BACK FROM THEM I'M A MOM THE LAST THING I NEED IS MY CAN DEFECTING CAUSING ME AND MY LIL GIRL TO WRECK AND GET HURT

• 12/16/2010· SERVICE BRAKES, HYDRAULIC

  I BROUGHT IN MY 2009 DODGE JOURNEY FOR A WINDOW PROBLEM THAT DRIVER SIDE WINDOW FAILED TO CLOSE DUE TO A BROKEN WIRE BUT WHILE IN THE DEALERSHIP GETTING ESTIMATE FOR REPAIR I WAS TOLD MY BRAKES WERE IN SUCH BAD SHAPE THE CAR WAS NOT SAFE TO BE PUT BACK OUT ON THE ROAD SO AFTER TALKING WITH THE REPAIR DEPARTMENT MANAGER I WAS TOLD DODGE WOULD NOT REPLACE OBVIOUSLY DEFECTIVE BRAKES AND THAT THE BRAKES AND ROTORS WOULD HAVE TO BE REPLACED AT MY OWN EXPENSE TO SAY THE LEAST I WAS QUITE PISSED ,I USED TO BE A DODGE FANATIC BUT ONCE I SELL THIS LEMON NEVER AGAIN WILL I BUY USELESS DODGE CAR I WOULD RATHER BUY JAPANESE CAR AT LEAST THEY BACK UP THEIR PRODUCTS SINCE THIS FIASCO I TELL MY FRIENDS DON'T WASTE THEIR MONEY ON JUNK. *TR

• 12/15/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND THE CONTACT WAS UNABLE TO BE ADDED TO A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/03/15

• 12/15/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ UPDATED 06/9/2015 *JS

• 12/15/2010· SERVICE BRAKES, HYDRAULIC

  AT 17,000 MILES, BRAKES ARE COMPLETELY WORN ALREADY. *TR

• 12/15/2010· SUSPENSION,TIRES

  19 INCH KUHMO TIRES AND THE SUSPENSION ON THE FRONT END 2009 DODGE JOURNEY, IT RUBS UNDER THE WHEEL WELL CAUSING MY FRONT TIRE TO BLOW OUT, THE OTHER TIRE IS HEADING IN THE SAME DIRECTION, WORN REAL BAD ON INSIDE EDGE, THE SPRING SITS LOW IN THE WHEEL WELL AND WHEN YOU BOUNCE IT HITS AND RUBS. *TR