2008 Mercury Mariner Hybrid

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2014· POWER TRAIN

  DRIVING AT 50+ MPH ON MULTIPLE OCCASIONS AND VEHICLE GIVES STOP SAFELY NOW MESSAGE AND SUDDENLY REDUCES GREATLY IN SPEED. IT RANDOMLY HAS OCCUED AND WHEN IT HAS, I HAD TO TRY TO NAVIGATE OUT OF 50+MPH TRAFFIC AFTER THE VEHICLE SUDDENLY REDUCES SPEED TO ABOUT 20 MPH TO A SHOULDER OR OTHER SAFE AREA. HAD THE COOLANT PUMP REPLACED BUT STILL OCCURS. FORD SAID THE TWIN VEHICLE THE 2008 FORD ESCAPE HYBRID HAS RECALLS FOR THE THROTTLE BODY ASSEMBLY AND BLEND DOOR ACTUATOR FOR HYBRID BATTERY COOLING SYSTEM THAT HAVE BEEN IDENTIFIED AS CAUSING THE STOP SAFELY NOW MESSAGE WHICH BECAUSE THE VEHICLE SUDDENLY DROPS FROM HIGHWAY SPEEDS TO ABOUT 20MPH COULD CAUSE SERIOUS ACCIDENTS. SINCE THE 08 MARINER HYBRID IS THE 08 ESCAPE HYBRIDS TWIN, THE THROTTLE BODY ASSEMBLY AND HYBRID BATTERY SYSTEM BLEND DOOR ACTUATOR SHOULD BE RECALLED ON THE MARINER HYBRID ALSO AND REPLACES TO PROTECT LIVES BY PREVENTING ACCIDENTS BECAUSE OF THE DEFECTIVE PARTS. *JS

• 12/21/2018· SERVICE BRAKES

  TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 45 MPH, THE RE-GEN BRAKE DISABLED WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

• 12/16/2014· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

  JUST AFTER STARTING MY CAR AND DRIVING DOWN MY STREET AT ~5MPH, THERE WAS A WARNING SYMBOL (RED TRIANGLE) AND THEN MESSAGE SAYING "STOP SAFELY NOW." THE VEHICLE THEN LOST POWER STEERING, AND POWER TO THE ENGINE. I RESTARTED THE CAR AND MADE IT ~100FT AND THE SAME THING HAPPENED AGAIN. THIS ALSO HAPPENED SEVERAL TIMES PREVIOUSLY ON THE HIGHWAY TRAVELING ~65MPH AND WITH THE SAME MESSAGE "STOP SAFELY NOW" MESSAGE APPEARED AND IMMEDIATELY LOST ALL POWER TO STEERING AND THE ENGINE. I WENT TO THE FORD DEALERSHIP AND WAS TOLD TO REPLACE THE HYBRID COOLANT PUMP AND BLEND DOORS AND THIS FIXED THE PROBLEM FOR SEVERAL MONTHS UNTIL TODAY. I HAD ALSO JUST TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL ON THE POWER STEERING. THIS LOSS OF POWER AND ABILITY TO STEER IS EXTREMELY DANGEROUS! THIS NEEDS TO BE RECALLED! *TR

• 12/09/2014· UNKNOWN OR OTHER

  THE SUV LOST ALL POWER WHILE DRIVING 70MPH ON THE HIGHWAY...EVERYTHING WENT OFF INCLUDING THE ENGINE. THE DASHBOARD LED READ PULL OVER IMMEDIATELY. *TR

• 12/06/2018· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.

• 11/28/2011· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE STOP SAFELY NOW WARNING LIGHT AND THE TEMPERATURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE THEN SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY AND ONLY WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THERE MAY BE A FAILURE WITH THE COOLING PUMP, BUT WOULD INSPECT THE VEHICLE TO VERIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

• 11/27/2017· SERVICE BRAKES

  ABS WARNING LIGHT, REGEN BRAKE SYSTEM DISABLED WARNING LIGHT BRAKE SYSTEM NOT WORKING PROPERLY, HARD TO STOP VEHICLE

• 11/12/2012· POWER TRAIN,ELECTRICAL SYSTEM

  I WAS TRAVELING WEST AT ABOUT 70 MPH IN THE LEFT LANE ON I-66 OUT OF WASHINGTON, DC WITH FOUR PEOPLE IN THE CAR. SUDDENLY, THE ENGINE DIED AND WE WERE LEFT WITH ONLY THE ELECTRIC MOTOR ON THE HYBRID AND A DASH WARNING OF A RED TRIANGLE AND THE STATEMENT "STOP SAFELY SOON." THE CAR QUICKLY LOST POWER TO ABOUT 30 MPH AND WE STRUGGLED TO GET ACROSS THE FOUR LANES TO THE SHOULDER. THE ELECTRONICS IN THE CAR STILL OPERATED (RADIO, DASH LIGHTS, ETC.), BUT THE GAS ENGINE STALLED. ONCE ON THE SHOULDER, WE STOPPED. THE FORD OWNER'S MANUAL TOLD US TO TURN THE CAR OFF AND TRY TO RE-START. WE DID THIS AND THE CAR RE-STARTED. WE STARTED TO DRIVE, BUT THE CAR DID THE SAME THING AFTER ABOUT 5 MINUTES. THE CAR DID THE SAME THING ON ABOUT 5 DIFFERENT OCCASIONS UNTIL WE COULD GET TO AN EXIT THAT HAD BUSINESSES. THE FORD DEALER IN THIS AREA (AWAY FROM MY HOME) STATES THAT THE ELECTRONIC COOLING PUMP NEEDS TO BE REPLACED. ALTHOUGH I UNDERSTAND THAT PARTS FAIL, MY COMPLAINT IS THAT FORD SHOULD NOT TELL OWNERS TO RE-START THE CAR AND TRY TO PROCEED ON. IT IS DANGEROUS WHEN IT CONTINUES TO FAIL AND YOU DON'T KNOW WHERE THE NEXT FAILURE MIGHT OCCUR (ON A BRIDGE, IN A CONSTRUCTION ZONE, ON A BUSY, FAST INTERSTATE). MOREOVER, HAVING REVIEWED COMPLAINTS ON THIS SITE AND ELSEWHERE ON THE INTERNET ABOUT FORD HYBRIDS, I KNOW THAT MANY OTHERS HAVE EXPERIENCE THIS SITUATION WHERE THE CAR ENGINE STALLS AT HIGHWAY SPEEDS DUE TO VARIOUS PROBLEMS (E.G., THE ELECTRONIC COOLING PUMP, BAD SENSORS, OR A CORRUPTED PCM). *TR

• 11/08/2013· SERVICE BRAKES

  FROM DOING RESEARCH ON THE INTERNET I FOUND THIS IS A HUGE PROBLEM WITH BOTH MERCURY MARINERS AND FORD ESCAPE HYBRIDS. I WAS IN SHOCK WHEN THE DEALER TOLD ME IT WILL COST $4,800.00 TO REPAIR THE ABS BRAKES. THIS IS A SAFETY FLAW THAT SHOULD BE A RECALL. I ONLY HAVE 65,000 MILES AND HIGH PAYMENTS ON THIS VEHICLE. I TOLD THE DEALER I WOULD NOT PAY THIS. THEY FIXED THE SUV WITHOUT MY PERMISSION SAYING IT WAS FOR MY SAFETY. IS THIS LEGAL? I DIDN'T AGREE WITH PAYING ANY COST. *TR

• 11/07/2014· STEERING

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT EXTREME FORCE WAS REQUIRED TO CONTROL THE STEERING WHEEL AND THE VEHICLE WOULD INDEPENDENTLY RESUME TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

• 11/06/2023· STEERING

  The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The Power Steering Assist Fault message was displayed. The contact was able to drive to her destination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 226,118.

• 10/24/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

• 10/23/2018· STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

  CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.

• 10/15/2014· VEHICLE SPEED CONTROL,ENGINE

  HAD THE THROTTLE BODY FIXED ONCE TWO MONTHS AGO BECAUSE I WAS GOING 45, MY SUV. HAZARD LIGHT CAME ON AND IT SAID TO SLOW DOWN AND PULL OVER SAFELY. THEN IT HAS HAPPENED THREE MORE TIMES SINCE I GOT IT FIXED, MY SUV IS IN THE SHOP AGAIN, I PAID 845 LAST TIME AND I STILL HAVE $15,000 LEFT TO PAY ON MY CAR. I CAN'T AFFORD TO KEEP PAYING TO GET THIS FIXED, LET ALONE THE SAFETY ISSUE.THE LADY TWO TIMES IT HAPPENED I HAD MY BABY IN THE CAR ON THE FREEWAY AND I WAS IN THE MIDDLE LANE AND IT WAS RAINING... IT WAS FRIGHTENING. *TR

• 10/12/2010· SERVICE BRAKES, HYDRAULIC

  I HAVE A 2008 MERCURY MARINER HYBRID. SOMETIMES WHEN I APPLY THE BRAKES WITH MEDIUM PRESSURE THE LEFT REAR OF THE VEHICLE WILL VIBRATE SO HARD IT RATTLES THE TRIM IN THE STORAGE AREA. IT IS AS THOUGH THE ABS IS OPERATING ONLY ON THAT WHEEL BUT MUCH MORE PRONOUNCED THAN WHEN THE ABS NORMALLY ACTUATES. THERE IS NO CONSISTENCY AS TO WHEN OR WHERE THIS CONDITION OCCURS. IT WILL NOT HAPPEN FOR DAYS, THEN WILL OCCUR EVERY TIME I BRAKE FOR A TIME PERIOD (NO PARTICULAR LENGTH). *TR CONSUMER STATED HE TRADED IN ON A 3 YEAR OLD VEHICLE. CONSUMER STATED HE HAS NO MORE INFORMATION REGARDING THE VEHICLE LEFT ALL OF THE RECORDS HE HAD IN THE VEHICLE WHEN HE TRADED IT IN. UPDATED 6/8/18*JB

• 10/07/2013· VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  WHILE TRAVELING ON THE OPEN HWY @ 75MPH, I SUDDENLY GOT "PULL OVER SAFELY NOW" MESSAGE ON THE INFO CENTER OF THE DASH AND A RED TRIANGLE ALERT ON THE RIGHT SIDE OF THE DASH. I PULLED OVER IMMEDIATELY. STOPPED THE CAR, TURNED OFF THE IGNITION AND WAITED A MOMENT. I THEN STARTED THE CAR, ALL SEEMED FINE (NO MESSAGE) AND PROCEEDED. A SHORT TIME LATER, THE EXACT SAME THING HAPPENED AGAIN. I PULLED OFF THE HWY AND REPEATED THE STEPS ABOVE. THE CAR WAS RIDING WELL AND SMOOTHLY WITH NO APPARENT PROBLEMS. BUT, THE LONGER I DROVE, THE MORE FREQUENTLY THE PROBLEM OCCURRED. I WAS ONLY ABLE TO DRIVE FOR A FEW MINUTES BEFORE THE DASH BOARD WARNING WOULD REAPPEAR. I PULLED INTO THE NEAREST FORD DEALERSHIP TO GET THE PROBLEM RESOLVED. I HAVE BEEN TOLD IT IS THE THROTTLE BODY AND AM CURRENTLY WAITING FOR THE PROBLEM TO BE RESOLVED. *TR

• 10/04/2016· STEERING

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.

• 10/02/2016· POWER TRAIN,ELECTRICAL SYSTEM

  QUITS RUNNING WHILE CAUTION WITH EXPLANATION IN MIDDLE LIGHT APPEARS AND WRENCH LIGHT APPEARS. THEN NOTIFICATION TO STOP AT ONCE SAFELY. THIS HAS HAPPENED ON FREEWAY. AFTER 15-20 MINUTES CAR WILL CRANK AGAIN BUT MAY ONLY GO A FEW FEET AND STALL AGAIN, NEAR DEATH EXPERIENCE.

• 10/01/2014· STEERING,ENGINE,FUEL/PROPULSION SYSTEM

  MY 2008 MERCURY MARINER HYBRID HAS A DANGEROUS HIGH SPEED STALL CONDITION. IT IS VERY SERIOUS AND PUTS THE VEHICLE AND OCCUPANTS IN A SITUATION THAT CAUSES A VERY HIGH RISK OF A CRASH. THIS SAID, MY VEHICLE IS NOT COVERED IN THE CURRENT RECALL? WHY NOT? *TR

• 09/30/2013· ENGINE

  WHILE TRAVELING HIGHWAY AT APPROXIMATELY 70MI/HR. THE VEHICLE STALLED AND "STOP VEHICLE SAFELY" LIGHT CAME ON. I NEEDED TO PULL OVER TURN CAR OFF WAIT AND RESTART ENGINE. THIS HAPPENED AGAIN ABOUT 25 MILES DOWN THE HIGHWAY. AFTER THE SECOND INCIDENT IT DID NOT HAPPEN UNTIL MY RETURN TRIP THE NEXT DAY REPEATING THE SAME AS ABOVE. THIS DID HAPPEN TO ME ONCE BEFORE ABOUT A YR AGO. *TR

• 09/30/2012· FUEL/PROPULSION SYSTEM

  AT ~ 10:10PM TRAVELING AT 68-70 MPH IN FAST, MODERATE FREEWAY TRAFFIC IN THE #3 N/B LANE OF I-5 IN SILVERLAKE AREA, ~ -MI SOUTH OF THE INTERCHANGE WITH THE SR-2 FREEWAY (~ @ RIVERSIDE DR. OVER-CROSSING) . SUDDENLY / WITH NO WARMING, ENGINE LOST ALL POWER & SHUT DOWN AND I HEARD A `SCREECHING' WARNING TONE, SAW THE RED TRIANGLE OF DOOM WARNING SYMBOL APPEAR IN THE UPPER/RIGHT OF THE INSTRUMENT PANEL, THE TACHOMETER DROPPED TO `ZERO'' AND THE `TOO-LITTLE-TOO-LATE' WARNING TEXT STOP NOW' TEXT APPEARED AT THE BOTTOM OF THE INSTRUMENT PANEL (HOW WAS I SUPPOSED TO DO THIS WITH NO POWER?). ONLY THING THAT SAVES US WAS THAT WE HAD SIGNIFICANT SPEED TO COAST OUT OF TRAFFIC - OTHER DRIVERS THANKFULLY GAVE-WAY TO LET US DO SO. FIRST OF THREE SUCH COMPLETE LOSSES OF POWER IN TRAFFIC, ATTEMPTING TO REACH SAFETY. *TR

• 09/30/2012· POWER TRAIN,ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ? ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC ? HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT ? WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH ? DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY .. BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR

• 09/30/2012· ENGINE

  AT ~ 10:10PM TRAVELING AT 68-70 MPH IN FAST, MODERATE FREEWAY TRAFFIC IN THE #3 N/B LANE OF I-5 IN SILVERLAKE AREA, ~ -MI SOUTH OF THE INTERCHANGE WITH THE SR-2 FREEWAY (~ @ RIVERSIDE DR. OVER-CROSSING) . SUDDENLY / WITH NO WARMING, ENGINE LOST ALL POWER & SHUT DOWN AND I HEARD A `SCREECHING' WARNING TONE, SAW THE RED TRIANGLE OF DOOM WARNING SYMBOL APPEAR IN THE UPPER/RIGHT OF THE INSTRUMENT PANEL, THE TACHOMETER DROPPED TO `ZERO'? AND THE `TOO-LITTLE-TOO-LATE' WARNING TEXT STOP NOW? TEXT APPEARED AT THE BOTTOM OF THE INSTRUMENT PANEL (HOW WAS I SUPPOSED TO DO THIS IN THE MIDDLE OF A FAST-MOVING FREEWAY?). ONLY THING THAT SAVES US WAS THAT WE HAD SIGNIFICANT SPEED TO COAST OUT OF TRAFFIC - OTHER DRIVERS THANKFULLY GAVE-WAY TO LET US DO SO. FIRST OF THREE SUCH COMPLETE LOSSES OF POWER IN TRAFFIC, ATTEMPTING TO REACH SAFETY. *TR

• 09/30/2012· POWER TRAIN,FUEL/PROPULSION SYSTEM

  THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY...BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR

• 09/30/2012· ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

  THIS WOULD BE THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO LIMP-AWAY OPTION AFTER EXITING THE FREEWAY, REALIZED THAT WE WERE IN AN UNSAFE NEIGHBORHOOD [SO NOT A GOOD OPTION TO STOP AND CALL FOR TOW], TRIED MAPPING SURFACE STREET ROUTE TO SAFER AREA, BUT NAV SYSTEM SHOWED THE ONLY SURFACE STREET ROUTE TO TAKE US BACK HOME PUT US ON A STEEP, NARROW WINDING SECTION OF LAUREL CANYON - NO SAFE EXIT IF ANOTHER SHUT-DOWN. ALSO REALIZED WE COULDN'T USE RIVERSIDE THRU GRIFFITH PARK WHICH IS LOCKED AFTER DARK .. SO ZIG-ZAGGED NORTH AND WEST ABOUT 5 MILES BELOW 40 MPH KEEPING TO LIGHTED STREETS HOPING FOR SAFE PLACE OR UNREMEMBERED ROUTE. ENGINE REMAINED STABLE ONCE MORE, DROVE TOWARDS I-5 AGAIN ON LOS FELIZ (PAST THE GRIFFIN BAR ' AND A TOPLESS CLUB) .. REMEMBERED LOS FELIZ AHEAD HAD A LONG, SEPARATE ENTRANCE RAMP TO N/B I-5 . THE DRIVETRAIN ACCELERATED SMOOTHLY TO ~50 MPH, THEN WARNINGS / DRIVE TRAIN DIED AGAIN AT THE BOTTOM OF THE ON-RAMP .. HAZARDS ' AGAIN .. BUT WITH LESS MOMENTUM, HARDER TO FIND A WIDE-ENOUGH SPOT ON THE N/B OUTER SHOULDER ACROSS FROM S/END GRIFFITH PARK GOLF COURSE. WHEN MINIMAL SPOT FOUND STOPPED / PARKED / SHUT DOWN AND RESTARTED AGAIN, ENGINE STARTED AND IDLED SMOOTHLY, NO WARNING LIGHTS REMAINED ON. NOW ABOUT 10:15PM. WITH HAZARDS ON, ROLLED BELOW FWY SPEEDS ALONG SHOULDER UNTIL IT RAN OUT JUST AS ADEQUATE OPENING APPEARED IN OUTSIDE LANE. ACCELERATED CAUTIOUSLY TO BELOW 50 MPH, LIMPED OFF AT ODD FREEWAY APPENDIX WHICH LEADS EAST - MERGED RIGHT ONTO SAN FERNANDO, TURNED LEFT (NORTH) AT NEXT SIGNAL AND STARTED WORKING WAY ABOUT 12 MILES BACK WEST ON SURFACE STREETS FROM THE MOORPARK AREA NEVER EXCEEDING 45 MPH. NO ADDITIONAL DRIVETRAIN ISSUES BEFORE WE REACHED STUDIO CITY HOME ~ 11:10PM. THIS WAS THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO `LIMP AWAY' OPTION. *TR

• 09/25/2014· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  WHILE MY WIFE WAS DRIVING OUR 2008 MERCURY HYBRID MARINER ON A HIGHWAY AT A SPEED OF APPROXIMATELY 45 MPH, A WARNING LIGHT APPEARED ON THE DASH (RED TRIANGLE WITH AND EXCLAMATION POINT) AND THE VEHICLE BEGAN SLOWING DOWN IN A MANNER THAT PREVENTED HER FROM CONTROLLING THE SPEED OF THE VEHICLE. MY WIFE, FORTUNATELY, WAS ABLE TO PULL TO THE SIDE OF THE HIGHWAY WITHOUT INCIDENT. THE FORD DEALERSHIP'S DIAGNOSTIC TEST REVEALED A FAULTY ELECTRONIC THROTTLE BODY AND THE DEALERSHIP RECOMMENDED IMMEDIATE REPLACEMENT FOR SAFETY REASONS. I UNDERSTAND THAT AS A RESULT OF SIMILAR ISSUES WITH FORD ESCAPE AND MERCURY MARINER MODELS, THROUGH A CUSTOMER SATISFACTION PROGRAM, FORD VOLUNTARILY HAS EXTENDED WARRANTY WORK FOR SOME ESCAPE AND MARINER VEHICLES. THE VIN FOR OUR 2008 MERCURY HYBRID MARINER, HOWEVER, WAS NOT INCLUDED IN THIS PROGRAM. I SPOKE WITH A REPRESENTATIVE AND WITH A SUPERVISOR FROM FORD CUSTOMER SERVICE (800-392-3673), AND THE SUPERVISOR REPORTED THAT FORD IS NOT IN A POSITION TO ADDRESS THE ISSUE WITH RESPECT TO MY VEHICLE, BECAUSE THERE IS NOT ENOUGH DATA TO INCLUDE MY VEHICLE WITHIN THE VOLUNTARY CUSTOMER SATISFACTION PROGRAM. *TR

• 09/23/2015· HYBRID PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PARKED, THE IGNITION SWITCH DID NOT MOVE FROM THE OFF TO ON POSITION WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE UPDATED AND REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 199,000. THE VIN WAS NOT AVAILABLE.

• 09/20/2017· SERVICE BRAKES

  ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00

• 09/17/2018· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.

• 09/17/2018· SERVICE BRAKES

  HEADING WEST ON THE INTERSTATE I TOOK THE OFF RAMP AND CAME TO A STOP. AS I WAS STOPPING A TONE RANG OUT, THE ABS LIGHT, AND BRAKE WARNING LIGHT CAME ON. THE BRAKES DIDN'T FEEL AS STIFF AS THEY SHOULD HAVE BUT I DID COME TO A STOP AS I WASN'T TRAVELING VERY FAST WHILE APPROACHING THE STOP SIGN. I TURNED LEFT AND PROCEEDED OVER THE OVERPASS TOWARDS A SIDE ROAD WHEN A CAR THAT HAD COME UP THE OFF RAMP FROM THE EASTBOUND LANE ROLLED THE STOP SIGN AND STOPPED WITH THE NOSE OF THEIR VEHICLE IN MY LANE. I NEARLY PUT THE BRAKE PEDAL THROUGH THE FLOOR AND HAD LITTLE TO NO BRAKES TO STOP ME. I AND MADE A SPLIT SECOND DECISION TO SWERVE AROUND THE CAR, DRIVING IN THE ONCOMING LANE AS I WAS ABLE VERIFY THERE WAS NO ONCOMING TRAFFIC. ONCE I PULLED OVER ON A SIDE ROAD I NOTICED THE DISPLAY IN THE DASH READ "REGEN BRAKE DISABLED" I DROVE SLOWLY TO A SMALL CAR SALES LOT WITH AN AUTO SHOP AND THEY RESEARCHED FOR A FEW MINUTES AND TOLD ME I WOULD HAVE TO TAKE IT TO A DEALER TO REPLACE A HYDRAULIC PUMP. THEY WERE ABLE TO FIX THE ISSUE BY DISCONNECTING THE BATTERY FOR A BIT BUT SAID MORE THAN LIKELY THE FIX WOULDN'T LAST. NEXT STOP IS THE FORD DEALER BUT FROM WHAT I'VE READ TONIGHT, MANY OTHER USERS HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN QUOTED OVER HALF THE BOOK VALUE OF THE VEHICLE TO FIX THE ISSUE. I WAS GLAD NOT TO SLAM INTO THE PASSENGER DOOR OF THE LADY WHO PULLED OUT IN FRONT OF ME, I WAS GLAD I HAD A CLEAR LANE TO AVOID HER WITHOUT HAVING A HEAD-ON COLLISION BUT I CAN SEE WHERE THIS ISSUE COULD HAPPEN AT THE WRONG TIME AND PLACE AND CAUSE HARM OR LOSS OF LIFE FOR THOSE INVOLVED. BECAUSE I HAD LITTLE TO NO BRAKES WITH THE PEDAL PUSHED ALL THE WAY TO THE FLOOR

• 09/14/2015· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 09/13/2013· ENGINE

  WHILE TRAVELING ON AN INTERSTATE HIGHWAY, CAR LOST POWER, SPEED DECLINED TO 25 MPH AND WENT INTO HYBRID MODE. "PULL OVER SAFELY" LIGHT WENT ON. WE PULLED OVER AND TURNED OFF ENGINE. AFTER A FEW MINUTES IT RESTARTED AND WE WERE ABLE TO DRIVE THE CAR AT NORMAL SPEED. THE OUTSIDE TEMPERATURE WAS HIGH--IN THE 90S--AND THE AIR CONDITIONING WAS ON HIGH WHEN THE POWER FAILED. WE HAD A SIMILAR INCIDENT ABOUT A MONTH EARLIER WHILE TRYING TO PARK THE CAR ON A HOT DAY WITH AIR CONDITIONING ON..SPEED WAS MINIMAL BECAUSE WE WERE PARKING BUT CAR LOST POWER AND PULL OVER SAFELY LIGHT WENT ON. AFTER SECOND INCIDENT WE TOOK CAR TO A FORD DEALER WHO SAID THE HYBRID SYSTEM COOLING PUMP HAD FAILED AND NEEDED TO BE REPLACED. COST TO REPLACE THE PUMP WAS $470. *TR

• 09/07/2013· STEERING

  WHILE DRIVING THE VEHICLE THE POWER STEERING SUDDENLY STOPS WORKING AND THE STEERING GETS EXTREMELY STIFF. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW. AT FIRST IT WAS IN THE MIDDLE OF WINTER AND I ATTRIBUTED IT AS A FREAK OCCURRENCE DUE TO THE COLD WEATHER. THE NEXT TIME IT HAPPENED IT WAS A WARM SPRING DAY. NOW IT DOES NOT OCCUR FREQUENTLY, BUT WITHOUT WARNING. ONE TIME I WAS MAKING A LEFT TURN AT A INTERSECTION AND THE STEERING FROZE UP, CAUSING ME TO MAKE MY TURN REALLY WIDE. I HAPPENED TO HAVE ENOUGH ROOM TO COMPLETE THE TURN WITHOUT A COLLISION, BUT UNDER OTHER CIRCUMSTANCES THIS DEFECT COULD CAUSE AN ACCIDENT, POSSIBLY FATAL IN THE EVENT OF A COLLISION WITH AN ONCOMING CAR OR AT GREATER SPEEDS.

• 09/04/2014· STEERING,POWER TRAIN,ENGINE

  A "STOP SAFELY NOW" WARNING MESSAGE CAME ON WHEN I WAS DRIVING ON THE FREEWAY AT 60 MILES PER HOUR. THE CAR IMMEDIATELY LOST POWER AND BECAME DIFFICULT TO STEER. I PULLED OVER TO THE RIGHT SHOULDER AS SAFELY AND QUICKLY AS POSSIBLE. THIS HAS OCCURRED MULTIPLE TIMES. *TR

• 09/02/2011· SERVICE BRAKES, ELECTRIC

  BRAKES BRING VEHICLE TO STOP THEN RELEASE AND CAR MOVES FORWARD 4-6' THEN BRAKES ENGAGE AGAIN. COULD CAUSE DAMAGE AND PERSONAL INJURY. *TR

• 09/01/2010· ENGINE AND ENGINE COOLING

  VEHICLE SHUT DOWN WHILE DRIVING ON THE INTERSTATE, IMMEDIATELY LOSING ALL POWER. MESSAGE ON DASH READ "STOP SAFELY NOW". THIS IS A VERY DANGEROUS ISSUE. DRIVING ON THE INTERSTATE AT 65 MPH & LOSING ALL ABILITY TO ACCELERATE OR MAINTAIN SPEED IS VERY SCARY. MAKING MATTERS WORSE, THIS OCCURRED DURING A POURING RAINSTORM & IN A CONSTRUCTION ZONE. I PULLED OVER AND TURNED OFF IGNITION. I WAS ABLE TO RESTART THE VEHICLE. IT THEN SHUT DOWN REPEATEDLY EVERY 2 MILES. THE ONLY WAY TO RESTART WAS TO PULL OVER AND TURN OFF THE IGNITION. I GIMPED IT TO THE CAR DEALER. NOW HAVE A $700 BILL TO FIX THE AIRFLOW MODE DOOR ACTUATOR AND THE MOTOR COOLING PUMP. WE WERE TOLD THERE WAS A SHORT THAT WAS KEEPING THE COOLING PUMP FROM WORKING. THUS THE ENGINE WAS OVERHEATING AND SHUTTING OFF. HAVING READ SIMILAR COMPLAINTS, I AM CONCERNED THAT THIS IS A COMMON ISSUE WITH THIS VEHICLE. *TR

• 08/28/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18*JB

• 08/26/2013· ELECTRICAL SYSTEM

  AROUND OCT 2009. MY SENSOR WENT BAD AND HAD TO BE REPLACED THEN AGAIN IN OCTOBER 2010 OR 2011 WITH AROUND 60000 MILES GOING DOWN I-75 AROUND 70 MILES AN HOUR A RED TRIANGLE CAME ON TELLING ME TO PULL OVER SAFELY NOW. I NEED A MECS PUMP SOMETHING ABOUT A PUMP TO COOL THE BATTERY AFTER AGAIN ANOTHER COSTLY BILL ON MY WAY TO WORK THIS SPRING THE RED TRIANGLE CAME ON AGAIN. THIS TIME INSTEAD OF TAKING THIS CAR TO THE DEALERSHIP I TOOK IT TO MY MECHANIC IT SAVED ME AROUND $100.00 ON THE REPLACEMENT OF THE COOLING PUMP. I WAS DRIVING IN CONSTRUCTION AUGUST 22, 2013 AND THE RED LIGHT CAME ON AGAIN TELLING ME TO PULL OVER SAFELY I DID HAVE MY AIR ON AND I WAS STUCK IN TRAFFIC SO I PULLED OVER. IN THE HEAT I HAVE NOT HAD MY AIR ON AGAIN AND IT HAS NOT HAPPENED IN THE LAST COUPLE OF DAYS BUT I DO NOT TRUST MY CAR AND I NOW NEED TO GO TO MY MECHANIC AND HAVE IT CHECKED OUT. . *TR

• 08/22/2012· ENGINE

  AT 70 MPH ON FREEWAY, "STOP WHEN SAFE" MESSAGE CAME UP, ENGINE STOPPED, HAD TO COAST TO A STOP ON SHOULDER. LUCKY IT WAS 1AM SO NOT MUCH TRAFFIC. RESTARTED VEHICLE, MADE ANOTHER 5 MILES, HAPPENED AGAIN. RESTARTED, MADE IT OFF FREEWAY, ABLE TO GET HOME, KEEPING UNDER 40MPH (ASSUMPTION WAS SOME SORT OF OVERHEATING PROBLEM WITH HYBRID SYSTEMS). CURRENTLY IN DEALERSHIP FOR REPAIR, MY INTERNET RESEARCH INDICATES THERE ARE QUITE A FEW OTHERS HAVING THIS ISSUE. VERY FRIGHTENING AND DANGEROUS TO LOSE POWER AT FREEWAY SPEEDS AND HAVE TO MAKE WAY TO THE SHOULDER AND STOP. *TR

• 08/21/2013· SERVICE BRAKES

  DURING BRAKING TO STOP OR TURN, THE BRAKES ENGAGED AND RELEASED AT LOW SPEED THEN REENGAGED, CAUSING A LURCH. THIS PROBLEM WAS ONGOING BUT INTERMITTENT. UPON RESEARCHING THE ISSUE AND AFTER SEPARATE SERVICE VISITS TO TWO DIFFERENT FORD DEALERS, WITH MY INPUT FROM ONLINE FORUMS, THE TONE RINGS ON BOTH FRONT BRAKES WERE REPLACED, RESOLVING THE PROBLEM. THESE RINGS WERE CRACKED AND ACCORDING TO THE DEALER, THIS IS A COMMON PROBLEM AND I THINK THESE PARTS ARE DEFECTIVE. *TR

• 08/18/2014· ENGINE

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND THE HYBRID WARNING INDICATOR ILLUMINATED. THE VEHICLE OPERATED NORMALLY ONCE IT WAS TURNED OFF AND RESTARTED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

• 08/18/2014· POWER TRAIN

  AS I WAS DRIVING DOWN THE FREEWAY, MY MERCURY MARINER HYBRID DISPLAYED A "STOP SAFELY NOW" SIGN ON THE CONTROL PANEL. NOT EVEN A MINUTE LATER, THE CAR BEGAN TO SHUT DOWN AND I HAD TO MANEUVER GET OFF THE FREEWAY. WHEN I PARKED THE CAR, I SAT FOR A MOMENT AND THEN THE CAR STARTED RIGHT UP. I DROVE ANOTHER FEW MILES AND IT DISPLAYED THE SAME MESSAGE AND THEN STOPPED. IT STARTED AGAIN AND THEN DID THE SAME THING AGAIN. *TR

• 08/17/2015· STEERING,FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STOP SAFETY NOW WARNING MESSAGE ILLUMINATED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT WHEN THE DEFROSTER WAS ACTIVATED, THE WARNING LIGHTS NO LONGER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

• 08/15/2011· ENGINE AND ENGINE COOLING

  ON THURSDAY, AUGUST 11, 2011 OUR 2008 MERCURY MARINER HYBRID SHUTDOWN WHILE TRAVELING 67-70MPH ON I-39 IN THE PASSING LANE NEXT TO A SEMI. HAD TO CUT ACROSS THE INTERSTATE ONTO LOOSE GRAVEL, CREATING A DANGEROUS SITUATION FOR MULTIPLE DRIVERS. HAD JUST HAD THIS 'FIXED' BY DEALERSHIP TWO WEEKS BEFORE. I WAS TOLD BY THE DEALERSHIP AT THAT TIME THAT IT NEEDED A CHIP UPGRADE, WHICH WAS DONE. UNFORTUNATELY, THIS WAS NOT THE NEEDED 'FIX' OBVIOUSLY. I WAS ABLE TO RESTART IT LIKE I HAD BEFORE, BUT COULD NOT DRIVE ABOVE 60-62 MPH IN ORDER TO KEEP VEHICLE RUNNING. JUST TOOK IT INTO DEALERSHIP AGAIN TODAY, AND THEY HAD NOT HEARD OF THIS PROBLEM ON ANY OTHER HYBRIDS. *TR

• 08/15/2010· POWER TRAIN

  I WAS DRIVING MY 2008 MERCURY MARINER HYBRID WHEN THE STOP SAFELY LIGHT CAME ON AND THE CAR DIED INSTANTLY. I WAS ON THE HIGHWAY DRIVING 55 MPH AND IT WAS EXTREMELY DANGEROUS TO HAVE RAPID DECELERATION AT THAT TIME. I WAS BARELY ABLE TO PULL MY CAR OVER TO THE SIDE IN A SAFE MANNER. I TURNED OFF THE CAR, RESTARTED AND PROCEED TO GET ON THE HIGHWAY AGAIN. IT HAPPENED THREE TIMES. NEEDLESS TO SAY, I DO NOT FEEL SAFE DRIVING MY VEHICLE ANYWHERE AT THIS POINT IN TIME. *TR

• 08/14/2014· VEHICLE SPEED CONTROL

  DRIVING HOME FROM WORK AT 6 PM ON MONDAY AND I WAS GOING 35 MPH AND THE SUV HAZARD LIGHT CAME ON AND THEN SAID "PULL OVER SAFELY NOW" AND I LOST POWER AND COULDN'T ACCELERATE. IM GLADE I WASN'T ON THE FREEWAY. TOOK MY SUV INTO FORD AND THEY SAID IT WAS THE THROTTLE BODY. THEY ARE FIXING IT NOW $845 LATER IM HOPING ITS NOT GOING TO HAPPEN AGAIN, BUT WHAT I HAVE READ TO A LOT OF PEOPLE THAT HAVE FIXED THEIRS, THE PROBLEM PERSISTS. IM NOT FEELING VERY COMFORTABLE DRIVING MY SUV ON THE FREEWAY, AND I HAVE TO DRIVE IT ON THERE 5 DAYS A WEEK FOR WORK. WASN'T EXPECTING THIS TO BE SUCH A BIG ISSUE, MAKES ME NOT WANT TO BUY ANOTHER FORD AGAIN.... THEY NEED TO RECALL THIS FOR 2008 ALSO NOT JUST THE NEWER VEHICLES. *TR

• 08/12/2017· SERVICE BRAKES

  THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.

• 08/07/2017· ENGINE

  TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.

• 08/07/2014· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  ENGINE SHUTS OFF AND DISPLAY SAYS TO PULL OFF ROAD. THIS HAS BEEN A ON GOING PROBLEM. THE DEALER REPLACED THE THROTTLE BODY AND IT STILL HAPPENS. IT IS VERY UNSAFE TO LOSE YOUR VEHICLE'S ACCELERATION AND HAVE THE ENGINE TURN OFF. I THINK IT MAY BE A COMPUTER CODE GLITCH BECAUSE BASED ON WHAT I WAS TOLD BY THE DEALER THE ENGINE SHUTS OFF BECAUSE A FUEL MIXTURE ISSUE DETECT THAT MAY EVEN BE A FALSE READING. THIS AUTOMATED ACTION WITHIN THE VEHICLE BRAIN DECISION PUTS MANY AT RISK AS I FOUND OUT WHEN I WAS IN THE FURTHEST LEFT LANE ABOUT A MILE BEFORE THE 55 FREEWAY TURN OFF WHILE TRAVELING SOUTH ON THE 91 FREEWAY WITH THE CAR SHUT OFF IT'S ENGINE. I LOST POWER AND NEEDED TO PULL OVER WHILE A CAR BEHIND ME WAS FLASHING THEIR HEADLIGHTS AND THE CAR TO MY RIGHT WAS SLOWLY PASSING ME UP. NEXT CAME A BIGGER CHALLENGE SINCE THERE WERE 2 BIG RIGS ON THE ROAD AND I HIT THE BRAKES A LITTLE WHILE SIGNALLING A LANE CHANGE WITH MY FLASHERS ON I MANAGED TO SQUEEZE BETWEEN THE TWO RIGS AND ALMOST CAUSED THE ONE BEHIND ME TO REAR END ME. THE BIG RIG IN TURN CAUSED THE CAR BEHIND TO BREAK AND THIS ALMOST LEAD TO A PILE UP. THAT INTERSECTION ON THE FREEWAY WHERE THE 55 FREEWAY BEGINS ON YOUR LEFT LANES AND THE 91 FREEWAYS CONTINUES ON THE RIGHT IS A VERY DANGEROUS PLACE TO HAVE TO NEGOTIATE A PULL OVER. IT IS COMPOUNDED WITH A ENTRY RAMP WITH CARS TRYING TO QUICKLY GET INTO THE LEFT 2 LANES IN ORDER TO GET ONTO THE 55 FREEWAY. I DO NOT SEE A REASON TO HAVE YOUR VEHICLE TURN ITSELF OF FOR ANY REASON OTHER THAN A FIRE OR A VERY SERIOUS SAFELY ISSUE. BASED ON WHAT I KNOW THE COMPUTER OF MY VEHICLE PUTS PEOPLE IN DANGER OVER A POSSIBLE ISSUE WITH THE SMOG POLLUTION BEING TOO EXCESSIVE FOR THE MOMENT. *TR

• 08/07/2014· VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

  WHILE DRIVING THE VEHICLE SHUTS OFF WITH A RED TRIANGLE AND THE DISPLAY SAYS TO PULL OFF SAFELY. THIS HAS HAPPENED ABOUT 6 TIMES ALREADY. I HAVE TAKEN IT BACK TO THE FORD DEALER AND THEY REPLACED THE THROTTLE BODY BECAUSE THERE IS A SENSOR THAT FAILS IN THE UNIT AND THEY EXPLAINED THE FACTORY CALIBRATES THE WHOLE UNIT WITH A STEEP PRICE TAG. LUCKY I STILL HAVE 5000 MILES TILL WARRANTY EXPIRES. I GUESS A NUMBER OF TIMES IT WAS NOT A BIG DEAL TO PULL OVER ON THE SHOULDER AND RESTART THE VEHICLE AND CARRY ON. THIS LAST TIME WE HAD SERVICE DONE TO THE VEHICLE I INFORMED THE FORD SERVICE AGENT THAT WE WERE GOING ON A LONG TRIP AND IF WE SHOULD GET A RENTAL. HE WAS CONFIDENT THE WORK THEY PERFORMED WOULD RESOLVE THE SHUT DOWN ISSUE. WE LEFT LA AND WENT ON OUR WAY TO BISHOP FOR A GROUP HIKING TRIP. THE MARINER RAN FINE FOR 3/4 OF THE WAY AND AGAIN WHILE DRIVING ON A 2 LANE ROAD THE MARINER SHUTS OFF. I NEGOTIATED TO THE RIGHT AS MY SPEED WAS DECLINING AND A 18 WHEELER WAS PASSING ME UP ON THE RIGHT AND THE CAR BEHIND ME WAS GAINING ON MY REAR. IT WAS A BIT SCARY BUT WE MANAGED TO PULL OVER SAFELY. UPON TURNING OFF THE MARINER IGNITION AND RESTARTING WE CARRIED ON TO THE DESTINATION. IT WAS RAINING AND A ROAD CONDITIONS WERE NOT THE BEST BUT WE DID NOT WANT TO BE STRANDED ON THE SIDE OF THE ROAD. ONCE AGAIN AFTER DRIVING FOR 10 MINUTES THE MARINER SHUT OFF AND WITH THE LOSS OF POWER. NOT A SAFE SITUATION TO HAVE YOUR ENGINE SHUT OFF WHILE DRIVING IN A FREEWAY AT SPEED OF 65 AND TO SUDDENLY LOSS YOUR ENGINE WITH NO ABILITY TO ACCELERATE OUT OF A UNSAFE SITUATION. IT COULD BE VERY DANGEROUS IF WE WERE TRAVELING ON A WINDY SINGLE LANE ROAD WITHOUT A SHOULDER AS THERE ARE A BUNCH IN THE HIGHER ELEVATIONS WHERE WE HIKE. IT WOULD NOT BE SAFE TO STOP AND DEAL WITH THIS SITUATION AS CARS ARE COMING UP A HILL AND YOUR TRYING TO RESET THE IGNITION COMPUTER SYSTEM. *TR