2007 Hyundai Veracruz

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2009· ENGINE AND ENGINE COOLING

  MY HYUNDAI VERACRUZ SHUT OFF WHILE I WAS MAKING A TURN. I LOST POWER STEERING AND JUST AVERTED HITTING A CONCRETE BLOCK HOLDING A SIGN. PRIOR TO THE SHUT DOWN, I STARTED LOSING ACCELERATION EVEN THOUGH I HAD MY FOOT ON THE GAS. THE CAR HAD TO BE TOWED TO THE HYUNDAI DEALERSHIP, BALTIMORE PIKE, SPRINGFIELD, PA. I COULDN'T EVEN GET THE KEY OUT OF THE IGNITION. IT WAS HORRIBLE AND SCARY. A FEW MONTHS AGO I LOST ACCELERATION AND THE CAR STARTED RUNNING ROUGH - ENGINE LIGHT CAME ON. I TOOK IT TO SAME DEALERSHIP ABOVE AND WAS TOLD IT WAS AN OXYGEN SENSOR. I TOLD THEM I THOUGHT IT WAS THE THROTTLE POSITION SENSOR BECAUSE I WENT ONLINE AND FOUND SEVERAL OTHER VERACRUZ OWNERS WHO HAD EXPERIENCED WHAT I HAD EXPERIENCED WITH THEIR VERA CRUZ. TOWING AND ACCIDENTS WERE INVOLVED. THEY SAID THEY COULD ONLY REPLACE WHAT THE COMPUTER TOLD THEM TO. WHY DIDN'T HYUNDAI RECALL THE VERACRUZ AND REPLACE THE THROTTLE SENSOR TO ELIMINATE SOMEONE GETTING KILLED. MAYBE SOMEONE HAS BEEN -I'LL CONTINUE TO DO RESEARCH. I SHOULD HAVE NEVER BEEN ALLOWED TO BE IN SUCH A SERIOUS SITUATION - HYUNDAI KNOWS ABOUT THE PROBLEM - I FEEL NOT REPLACING THE THROTTLE SENSOR IS NEGLIGENT. I JUST HOPE THAT BY REPLACING THE THROTTLE SENSOR, THE PROBLEM WILL BE COMPLETELY FIXED. RIGHT NOW MY VERACRUZ IS STILL AT THE DEALERSHIP - THEY ALSO HAD TO REPLACE THE ALTERNATOR AND BATTERY AS A RESULT OF WHAT HAPPENED. HOWEVER, THEY ARE CHARGING ME FOR THE BATTERY - SHOULD NOT BE BUT THE WARRANTY ON THE BATTERY IS UP. I WANT THIS DOCUMENTED BECAUSE OF THE DANGER INVOLVED. THE 2007 VERACRUZ IS A TIMEBOMB WAITING TO GO OFF AND IT SCARES ME TO THINK OF WHAT COULD HAVE HAPPENED OR WHAT STILL COULD HAPPEN. *TR THANK YOU, SUSAN COLLINS

• 12/30/2014· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT INTERMITTENTLY ILLUMINATED AND THE ACCELERATOR PEDAL BECAME STIFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.

• 12/23/2007· EXTERIOR LIGHTING

  PURCHASED A 2007 HYUNDAI VERACRUZ AND UPON FIRST USE OF HEADLIGHTS, FOUND SAME AIMED LOW WITH NO LIGHT BEYOND 100'. USE OF HIGH BEAM CAUSED ON-COMMING CARS TO FLASH HIGH BEAMS DUE TO MY HIGH BEAMS TO HIGH. DEALER WAS UNABLE TO CORRECT PROBLEM AND PROVIDED REPAIR MANUAL FOR MY USE. SAME WAS NOT SIMILER TO ADJUSTMENTS ON CAR. FINALLY ADJUSTED LOW BEAMS, BUT HIGH BEAMS ARE IN THE TREES, PROVIDING AT BEST A MOST DANGEROUS LACK OF ADEQUATE LIGHT TO DRIVE. DEALER FINALLY HAS STATED THAT BOTH HIGH AND LOW BEAMS ARE LINKED AND CANNOT BE ADJUSTED SEPERATELY. INTERNET BLOGS STATE HYUNDAI AND SOME DEALERS HAVE A RECALL/FIX BUT NO FIRM EVIDENCE OF SAME. *TR

• 12/16/2008· EXTERIOR LIGHTING

  NHTSA WE PURCHASED A HYUNDAI VERA CRUZ ON 04/02/2008 FROM COCOA HYUNDAI INC. 304 S. COCOA BLVD, COCOA, FL 32922 WE NOTICED THAT THE HEADLIGHTS WERE SHINING INTO THE MIDDLE OF THE TREES ON OUR STREET AND THE HIGH BEAMS EVEN HIGHER. WE TOOK THE CAR TO THE DEALER TO HAVE IT REPAIRED. THE REPAIR THEY DID HAD THE HEADLIGHTS SHINING DIRECTLY ON THE ROAD IN FRONT OF THE CAR, ONLY ELIMINATION 15 TO 20 FEET OF ROADWAY. MY WIFE RAN OVER A DOG, BECAUSE SHE COULD NOT SEE IT IN THE ROADWAY UNTIL IT WAS TOO LATE. THE DEALER HAS MADE 5 ATTEMPTS TO RE AIM THE HEADLIGHTS IN THIS CAR AND FAILED EACH TIME. NOW WE HAVE BEEN LEFT WITH THE HEADLIGHTS SHINING DIRECTLY AHEAD INTO THE EYES OF THE ONCOMING TRAFFIC AND THE ROADWAY IN FRONT OF THE CAR DARK. I THINK THIS IS EXTREMELY DANGEROUS. I AM IN THE PROCESS OF FILING A MOTOR VEHICLE DEFECT NOTIFICATION WITH THE MANUFACTURER. THIS CAR WAS THE 'DEMO' SOLD TO US AS A NEW CAR. I AM STARTING TO THINK THAT SOMEONE HAD AN ACCIDENT WITH THIS CAR AND THE DEALER FIXED IT NOT MENTIONING THAT TO US, AND THIS IS THE REASON THEY CANNOT AIM THE HEADLIGHTS PROPERLY. I WOULD APPRECIATE ANY HELP YOU COULD GIVE IN RESOLVING THIS ISSUE. THANK YOU JACK EHLEITER *TR

• 12/14/2017· STEERING

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE TURNING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO EXERT FORCE TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

• 12/13/2021· ENGINE

  This is recall 197. We have been waiting since 20 October 2021 for the dealer to get the part(s) to fix this issue. We have not driven the car since. We submitted a complaint to Hyundai via telephone on October 26 2021 and they gave us a case number 18905484, saying they would get in touch with us within 5 days. No one contacted us. So we called Hyundai again on November 15 and were told a case manager would call on November 16 from a prefix of 833. On November 16 the call came in with poor reception and the person told me she did not know when the parts would be in and offered to reimburse me for up to $50.00 a day for a rental car. She told me the conversation was being recorded. I declined the rental car offer. The dealer also called on November 16 and said they still did not know when the parts would arrive. On November 18 Hyundai called and said they were still trying to find parts. That is the last I have heard from anyone.

• 12/12/2013· STEERING,AIR BAGS

  RECEIVED A LETTER FROM HYUNDAI REGARDING THE CAMPAIGN 103 UNDER WHICH THE CLOCK SPRING CONTACT ASSEMBLY BEHIND THE STEERING WHEEL WAS TO BE REPLACED. THE CAR WAS RUNNING FINE NO ISSUES WHAT SO EVER. NOTE: NO WARNING LIGHTS WERE ON 6/25/2013. CALLED DEALER, SET UP AN APPOINTMENT, DROPPED CAR FOR RECALL WORK ON 6/26/2013. I WAS TOLD THAT IT WOULD TAKE FEW HOURS. SO, WENT TO PICK UP AFTER WORK @5:45 PM (DEALER'S SERVICE WORKSHOP CLOSES AT 4 PM. SO, THE SERVICE MANAGER HAD LEFT KEYS WITH SHOWROOM RECEPTIONIST). GOT IN THE CAR AND STARTED IT TO REALIZE THE AIR BAG SIGN WAS ON. CALLED DEALERSHIP'S AFTER HOURS SERVICE NUMBER. THEY TOLD ME TO CALL THE SERVICE MANAGER THE NEXT DAY. SO CALLED NEXT DAY, DEALER ASKED FOR MORE MONEY TO DIAGNOSE THE PROBLEM IN THE CAR AND EVEN MORE MONEY IF THERE ARE ANY REPAIRS NEEDED. CALLED HYUNDAI ABOUT THE SITUATION AND DEALER'S UNWILLINGNESS TO CHECK WHY THE AIR BAG SIGN IS ON BUT HYUNDAI DID NOTHING. FRUSTRATED WITH ROUTE 4 HYUNDAI DEALER IN PARAMUS, NJ. HYUNDAI OWNERS BEWARE OF THOSE SCAMMERS. FIRST THEY WILL SCREW UP THE CAR AND THEN ASK FOR MORE MONEY TO DIAGNOSE THE PROBLEM. I EVEN DOUBT THAT THEY HAVE PERFORMED THE RECALL THAT THEY WERE SUPPOSED TO PERFORM. HOW CAN ANY DEALER HAND OVER A CAR WHICH HAS THE AIR BAG SIGN ON, WHICH CAME ON AFTER HIM SERVICING THE CAR. AFTER READING SIMILAR COMPLAINTS ABOUT THIS CLOCK SPRING RECALL, I THINK HYUNDAI NEEDS TO DO SOMETHING SERIOUSLY ABOUT THIS AIR BAG SIGN. I HOPE NHTSA LOOKS IN THIS MATTER. *TR

• 12/11/2012· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACUZ. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE ABS WOULD ENGAGE AND CAUSE AN INCREASE IN STOPPING DISTANCE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THERE WERE NO DEFECTS DETECTED WITH THE BRAKING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,000. THE VIN WAS NOT AVAILABLE.

• 12/07/2017· ENGINE

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 75 MPH, THE DRIVER NOTICED THAT THE HEADLIGHTS DIMMED AND VARIOUS INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. ALSO, THE STEERING ASSIST OPERATED IMPROPERLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR EXPERIENCED OIL DAMAGE DUE TO AN OIL LEAK FROM THE FRONT VALVE COVER GASKET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN DECEMBER 2014 PER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 138,000.

• 12/01/2021· ENGINE

  I need a new alternator and head gasket. I have a recall on my vehicle I have leaks on the alternator car shut off while driving and smoking from underneath the hood. It’s un drivable to dangerous to drive. I was told by a Hyundai dealership in Jersey City on communipaw Avenue that my parts will be here 5-10 days so that can fix it. That’s was in October 4,2021 it’s going 2 months in December. They never called me back I keep calling them. The last time we spoke they said maybe December or January my part might be on a container truck. Which is ridiculous to have to wait all this time . I told them that is my only means of transportation I use for work in my family.

• 12/01/2021· ENGINE AND ENGINE COOLING

  The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was with an independent mechanic for routine maintenance, the mechanic diagnosed the vehicle with excessive oil leakage and contamination of the alternator. The vehicle was not repaired. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. Parts distribution disconnect.

• 11/25/2013· EXTERIOR LIGHTING

  VEHICLE CONTINUES TO HAVE THE SAME PROBLEM TO THIS DAY. DURING A TURN (LEFT OR RIGHT) AT NIGHT WHEN THE TURN SIGNAL IS ACTIVATED THE HEADLIGHTS GO OUT. ONLY JIGGLING THE TURN SIGNAL STALK WILL RESTORE THE HEADLIGHTS. PROBLEM ALSO OCCURS DURING SIGNALING FOR LANE CHANGES AT HIGHWAY SPEEDS. PROBLEM HAS BEEN REPORTED TO THE HYUNDAI DEALERSHIP. NO SUGGESTED ACTION HAS BEEN OFFERED TO DATE. *TR

• 11/25/2013· EXTERIOR LIGHTING,SERVICE BRAKES

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL LIGHT WAS ILLUMINATED AND THE VEHICLE WAS DIFFICULT TO SHIFT INTO GEAR. ADDITIONALLY, THE BRAKE LIGHTS WOULD NOT ILLUMINATE. THE CONTACT STATED THE DEFECT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

• 11/23/2022· ENGINE AND ENGINE COOLING

  The contact owns a 2007 Hyundai Veracruz. The contact stated that while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the alternator, and the front valve cover gasket needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and that the vehicle had to be repaired out of pocket. The failure mileage was 107,012.

• 11/19/2023· ELECTRICAL SYSTEM

  2007 Hyundai Veracruz AWD Limited died while young female driving in dark, winter, remote location. Towed to nearby reputable repair center. Front Valve Cover gasket & rebuilt (no new available for this old of veracrus) alternator installed and owner notified of up and coming recall not yet formalized: NHTSA # 20V705000 RECALL #197. Paperwork submitted to Hyundai along with extensive proof of work completed thru receipts and pictures. Hyundai international indicated closest Hyundai service center would have to sign off on work completed. That Hyundai dealership refused to sign off that work had been completed. Stating oil still in area. Failed to notify young female that bottom oil gasket leaking as well as other problems. Owner drove back to original repair shop that performed recall #197 work where inspection showed bottom gasket failure which was replaced...nothing to do with recall but could have caused major other failures if not identified and addressed. Since that time, female stranded again remotely when rebuilt alternator failed. Repair shop warrantied part but not labor associated with, as no new alternators are or were made available for 2007 Hyundai veracruz recall. To this day, Hyundai has failed to reimburse owner for original recall performed nearing $1000 in repair costs plus additional $500 for rebuilt alternator failure as Hyundai has failed to make new retrofit parts to complete recall #197. Hyundai international closed this case with no action on their part. Please advise

• 11/19/2021· VISIBILITY

  The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at 70 MPH, an abnormal explosion was heard as the sunroof detached and separated from the vehicle. The contact pulled over and called a friend to pick up his wife and kids from the scene as he drove the vehicle to his insurance office. The dealer was notified of the failure and informed him that they had never heard of such a failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 151,577.

• 11/13/2014· POWER TRAIN,ENGINE

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. ON A SEPARATE OCCASION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

• 11/12/2023· ENGINE

  12/2016 purchased vehicle 04/2017 vehicle in for maintenance mechanic notice oil leaking from head gaskets replaced then was informed that there was a recall submitted paperwork to Hyundai reimbursement for recall. Received partial payment. 01/17/2023 vehicle stalled towed to my mechanic same problem head gasket leaking which shorted out alternator and battery. Towed to Hyundai dealer for recall dealer repaired. 11/8/2023 vehicle in for maintenance mechanic saw same problem with head gasket leaking again Hyundai dealer never fixed or used defective parts. Can not get an appointment at Hyundai service until 12/1/2023. Vehicle is leaking oil badly can cause a fire.

• 11/11/2016· POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

  I HAVE HAD ISSUES WITH MY CAR BEING IN DRIVE AND THEN WHEN I STOP NOT BEING ABLE TO GET IT TO GO INTO PARK. THE ESC LIGHT IS ALSO ON.

• 11/09/2021· ENGINE AND ENGINE COOLINGFire

  The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was previously repaired under NHTSA Campaign Number: 14V-415000 (Engine and Engine Cooling). The contact stated that while pulling into his garage, a burning odor was detected and the check engine warning light was illuminated. Upon inspection, the contact noticed that there was oil leaking onto the ground and that oil was dripping onto the alternator and valve cover gasket. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnosis and bring it back for repair once the parts were available. The vehicle was not diagnosed or repaired. The contact stated that he could not make two trips with the defective vehicle to the dealer due to the distance between the dealer's location and his residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 198,000.

• 11/07/2014· ENGINE

  I SENT A COMPLAINT APPROXIMATELY A MONTH AGO AND RECEIVED A CONFIRMATION. HAVEN' T HEARD ANY FOLLOWUP FROM HYUNDAI ALTHOUGH THEY WERE SUPPOSED TO SEND A REMEDY NOTICE. I SOLD THE VEHICLE AT A VERY REDUCED PRICE WHEN IT WASN'T RUNNING AND THE REPAIR MAY HAVE BEEN NECESSARY DUE TO THE RECALL ISSUE. PLEASE LET ME KNOW IF I HAVE ANY RECOURSE, BECAUSE I BELIEVE MANY OF MY REPAIRS ON THIS VEHICLE MAY BE TRACEABLE TO THE RECALL PROBLEM. I HAVE THE REPAIR RECEIPTS GOING BACK SEVERAL YEARS. THANK YOU. *TR

• 11/04/2021· ENGINE AND ENGINE COOLING

  The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the residence. Parts distribution disconnect. The failure mileage was unknown.

• 11/02/2021· ENGINE AND ENGINE COOLING

  The contact owns a 2007 Hyundai Veracruz. The contact stated that she noticed oil had started to leak from the engine without warning. She then received a recall notification for NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and had taken the vehicle to a dealer for service. Once the vehicle was returned, the failure persisted. The contact then took the vehicle to an independent mechanic where they discovered that oil had leaked onto the alternator and onto the oil cover gasket. The independent mechanic then informed her that it appeared that the recall was not performed on the vehicle. The manufacturer had been notified of the failure and the contact was informed that the failure would be investigated. The vehicle was not repaired. The failure mileage was unknown.

• 10/25/2021· ENGINE AND ENGINE COOLINGFire

  The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure related to recall where black smoke was coming from the engine. The contact was concerned that the smoke was coming from oil leaking onto the engine. Parts distribution disconnect. The failure mileage was unknown.

• 10/20/2021· ENGINE AND ENGINE COOLING

  The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that engine oil was dripping onto the alternator causing damage to the alternator. The alternator and gasket needed to be replaced but parts were not available to complete the repairs. The failure mileage was approximately 80,000. Parts distribution disconnect.

• 10/13/2014· ELECTRICAL SYSTEM,ENGINE

  SUFFICIENT AMOUNT OF OIL LEAKING ONTO ALTERNATOR FROM FRONT CYLINDER BANK VALVE COVER GASKET- COATING ALTERNATOR, NOT ALLOWING THE CAR TO START OR CHARGE WHEN JUMPED. CAR BATTERY HAS BEEN REPLACED TWICE AND SERVICED AT A LOCAL REPAIR SHOP. LOCAL REPAIR SHOP HAS DOCUMENTED AND NOTED THAT THERE IS SIGNIFICANT DAMAGE OCCURNING FROM FRONT CYLINDER BANK VALVUE COVER, WHICH IS DRIPPING AND COATING THE ALTERNATOR. INQUIRED HELP FROM HYUNDAI CUSTOMER CARE CENTER AND WAS INSTRUCTED TO BRING CAR INTO A DEALER FOR FURTHER INSPECTION. UNFORTUNALTLY THE CAR HAS NOT BEEN ABLE TO START AND THIS WOULD REQUIRE A TOWING SERVICE TO TOW MY VEHICLE TO THE CLOSET HYUNDAI SERVICE AND DEALERSHIP, WHICH IS OVER FOURTY FIVE MINUTES FROM MY CURRENT LOCATION. ALL EXPENSES HAVE TO BE PAYED OUT OF POCKET FROM THE VEHICAL OPERATIVE (THIS INCLUDES: TOWING AND ALL REPAIRS). HYUNDAI HAS ISSUED AN IMPORTANT SAFETY RECALL (INTERIM NOTICE)- THEY WERE UNABLE TO HELP ADDRESS TOWING MY BROKEN DOWN VEHICLE AND GETTING ANY RESOLUTION INTO FIXING THE PROBLEM ADDRESSED IN RECALL LETTER. I AM A CONCERNED CUSTOMER THAT REACHED OUT TO THE HYUNDAI CUSTOMER CARE CENTER FOR ASSISTANCE. I IDENTIFY MY NEEDS AND CONCERNS, AS I REQUIRE MY VEHICLE TO COMUTE TO AND FROM WORK AND TRANSPORT CHILDREN TO SCHOOL. IT IS VERY DISHEARTINING TO LEARN THAT AFTER I ADDRESSING THE SAFETY AND WELL-BEING OF THOSE TRANSPORTED IN MY CAR, THAT I WAS NOT EVEN CONSIDERED A CANIDATE FOR ANY TYPE OF LOANER VEHICLE UNTIL THIS PROBLEM IS RESOLVED. AS STATED IN MY IMPORTANT SAFETY RECALL (INTERIM LETTER):" THE VEHICLE WILL RUN ON BATTERY POWER UNTIL THE BATTERY VOLTAGE DROPS BELOW THE ENGINE...IF THIS OCCURS, THE ENGINE WILL SHUT OFF AND WILL NOT RESTART, INCREASING THE RISK OF CRASH." - HYUNDAI IS NOT PROVIDING ME WITH A SAFE ALTERNATIVE. *TR

• 10/12/2023· ENGINEFire

  The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at an undisclosed speed, the contact noticed an unusual burning smell and noticed the smoke coming from underneath the front engine hood. The contact stated she was able to drive the vehicle safely off the road. The contact stated when she opened the engine hood the engine was on fire. The contact stated that she and her passenger were able to extinguish the fire with water from a nearby residence. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

• 10/09/2014· ENGINE

  ON SEPTEMBER 2, 2014, MY SON WAS DRIVING TO WORK WHEN OUR 2007 HYUNDAI VERACRUZ'S ENGINE SHUT DOWN. HE WAS ABLE TO COAST TO A REPAIR SHOP NEAR HIS WORK. THEY DIAGNOSED THE PROBLEM TO BE THE TIMING BELT, THE ESTIMATED REPAIR COST WAS $1,650.00, BECAUSE A SCREW HAD BROKEN OFF WHICH REQUIRED ADDITIONAL REPAIR IN ADDITION TO THE TIMING BELT REPLACEMENT. THE REPAIR SHOP MANAGER OFFERED TO PURCHASE THE CAR AT A VERY REDUCED PRICE ($1600.00), WHICH WE ACCEPTED. MY SON USED THE FUNDS AS A DOWN PAYMENT ON A NEW CAR. APPROXIMATELY THREE WEEKS LATER, I RECEIVED A SAFETY RECALL LETTER FROM HYUNDAI CONCERNING OUR RECENTLY SOLD VERACRUZ (NHTSA CAMPAIGN NUMBER 14V-415). THE LETTER INCLUDED A SECTION EXPLAINING REIMBURSEMENT CONSIDERATION FOR PREVIOUS REPAIRS. THE RECALL INVOLVES ENGINE OIL LEAKING ONTO THE ALTERNATOR AND DAMAGING IT ALONG WITH THE VEHICLE CHARGING CENTER. WE HAVE REPLACED OUR ALTERNATOR THREE TIMES AND HAD A MAJOR ELECTRICAL SHUTDOWN JUST TWO YEARS AFTER PURCHASING THE VEHICLE. I CALLED THE CUSTOMER CARE CENTER TO EXPLAIN OUR SITUATION. I WAS TOLD THAT BECAUSE WE HAD SOLD THE VEHICLE, WE WERE NOT ELIGIBLE FOR REPAIR (OBVIOUSLY) OR REPAIR REIMBURSEMENT. I STRONGLY BELIEVE THAT I HAVE PAID OVER $2,000.00 OVER THE YEARS FOR REPAIRS QUITE POSSIBLY CAUSED BY THIS PROBLEM. IN ADDITION, I BELIEVE THE TIMING BELT ISSUE WHICH LED TO THE FINAL $1650.00 REPAIR ESTIMATE MAY HAVE BEEN DUE TO THIS RECALL PROBLEM. MAYBE NOT. UNDOUBTEDLY, THE CONSTANT ENGINE PROBLEMS MADE ME FEEL LIKE I HAD PURCHASED A LEMON. NOW I KNOW WHY. PLEASE ADVISE ME ON HOW TO PROCEED WITH MY COMPLAINT. I HAVE ALL OF THE RECEIPTS FROM THE PREVIOUS REPAIRS AND CAN PROVIDE THEM UPON REQUEST. THE VEHICLE VIN # IS [XXX]. THANK YOU FOR YOUR ASSISTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 10/07/2011· AIR BAGS

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL INTERMITTENTLY. THE DEALER ADVISED THAT THE CLOCK SPRINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND TOLD THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V472000 (AIR BAGS:FRONTAL), BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.

• 09/25/2017· UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  A STOP LAMP SWITCH MALFUNCTION MAY ALSO AFFECT THE OPERATION OF THE BRAKE-TRANSMISSION SHIFT INTERLOCK FEATURE SO THE TRANSMISSION SHIFTER WOULD NOT BE ABLE TO BE SHIFTED OUT OF THE PARK POSITION. IT MAY ALSO CAUSE THE ELECTRONIC STABILITY CONTROL (ESC) MALFUNCTION LIGHT TO ILLUMINATE, AND IT MAY NOT DEACTIVATE THE CRUISE CONTROL WHEN THE BRAKE PEDAL IS DEPRESSED.

• 09/23/2015· ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

  2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO ENGINE STALLING PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WAS INFORMED THE ALTERNATOR WAS FILLED WITH OIL, WHICH CAUSED AN INTERNAL SHORT. THE DEALER INFORMED THE CONSUMER, THE ALTERNATOR, VALVE AND BANK COVER GASKETS NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS LATER FOR THE EXACT PROBLEM SHE EXPERIENCED. UPDATED 11/04/15.*JB

• 09/18/2017· ELECTRICAL SYSTEM,ENGINEFire

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING OIL WAS PRESENT AND THE CHECK BATTERY SENSOR INDICATOR ILLUMINATED. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT OIL LEAKED ONTO THE ALTERNATOR DUE TO A FAULTY GASKET. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT IN 2010, THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V415000(ENGINE), BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 138,000.

• 09/11/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE THE VEHICLE WAS PARKED, THE SHIFTER FAILED TO MOVE FROM THE PARK POSITION. THE DEALER STATED THAT THE STOP LAMP SWITCH WAS DEFECTIVE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FIVE TIMES. THE DEALER REPAIRED THE VEHICLE EACH TIME. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 09V122000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT REFUSED TO ASSIST BECAUSE THE RECALL REMEDY WAS ALREADY PERFORMED ONCE. THE FAILURE MILEAGE WAS 10,000.

• 09/09/2014· POWER TRAIN,ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECHARGED THE BATTERY IN ORDER TO START THE VEHICLE. ON A DIFFERENT OCCASION, WHILE DRIVING 15 MPH, THE BATTERY LIGHT FLASHED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART AND BECAME STUCK IN THE DRIVE GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

• 09/06/2024· STEERING,ENGINE AND ENGINE COOLING

  See attached document for complaint.

• 09/06/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  MY ALTENATER WENT OUT AND THERE'S ALOT OF OIL ON IT AND IT WENT OUT IN PHOENIX AZ

• 09/05/2017· POWER TRAIN

  ESC OFF LIGHT STAYS ON DESPITE PUSHING BUTTON TO TURN ON ESC, UNTIL RESTART THEN WILL GO OFF. ALSO HAVE PROBLEM WITH GEAR SHIFTER NOT WANTING TO SHIFT AS IF IT IS STICKY. HERE AGAIN TURN OFF AND BACK ON PROBLEM GOES AWAY COMES BACK WITH ESC OFF PROBLEM. THIS PROBLEM STARTS OFF AS CAR IS BEING DRIVEN.

• 09/02/2015· ELECTRICAL SYSTEM

  I TOOK THE VEHICLE IN FOR SAFETY WARRANTY WORK. CAR CITY HYUNDAI IN ST JOSEPH MISSOURI COMPLETED THE NATIONAL RECALL FOR OIL LEAKING ON TO THE ALTERNATOR . AFTER DRIVING THE CAR FOR APPROX 30 MILES THE DASH LIGHTS UP LIKE A CHRISTMAS TREE. I HAVE SPOKE TO JOE 631613 FOR HYUNDAI HE IS NOT A PART OF HYUNDAI CORP. HE IS A CSR FOR SOME CALL CENTER. THEY ARE STATING THE ELECTRICAL PROBLEMS HAVE NOTHING TO DO WITH THE CHANGES THE DID ON MY CAR AND THAT IT IS A SENSOR THAT HAS MAGICALLY WENT OUT AFTER THE RECALL WORK. JOE INSTRUCTED ME TO CONTACT THE ADDRESS BELOW FOR ANY OTHER CONCERNS. 20850 FOUNTAIN VALLEY CA 92728

• 08/31/2014· ELECTRICAL SYSTEM

  CAR LOST ALL POWER IN HEAVY TRAFFIC. SECOND FAILURE OF ALTERNATOR HAPPENED AT ABOUT 58,000 MILES APPROXIMATELY THIRD HAPPENED AT 82,600 MILES APPROXIMATELY SIMILAR SITUATION ON ALL THREE INCIDENTS WE FELT THREATEN AT EVERY INCIDENT. *TR

• 08/22/2017· ENGINE

  TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE'S POWER SEIZED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.

• 08/21/2014· UNKNOWN OR OTHER,SERVICE BRAKES

  THE VEHICLE GOT HARDER AND HARDER TO PUT IN AND OUT OF GEAR UNTIL IT WOULD NOT COME OUT OF PARK UNTIL YOU SLAMMED ON THE BRAKES A FEW TIMES AND TURNED THE ENGINE ON AND OFF. THEN WHEN YOU GOT TO YOUR DESTINATION YOU COULDN'T GET THE CAR BACK IN PARK WITHOUT THE SAME ROUTINE. BRAKE LIGHT SWITCH WAS OUT. BUT THE DASH LIGHTS STARTED BLINKING ON AND OFF. TOOK IT TO THE HYUNDAI DEALERSHIP AND IT TURNED OUT FRONT AND REAR VALVE COVERS GASKETS HAD LEAKED AND DUMPED OIL ONTO THE ALTERNATOR CAUSING IT TO BURN UP. VERY EXPENSIVE REPAIRS AND POSSIBLY DANGEROUS SITUATION TO BE IN. *TR

• 08/18/2011· SUSPENSION

  WHEEL BEARINGS FAILING EVERY 30,000 OR SO MILES. HAVE HAD THE CAR IN 3 TIMES FOR NEW HUBS IN 4 YEARS. I BELIEVE THERE IS A MANUFACTURING DESIGN DEFECT IN THE HUBS CAUSING THESE FREQUENT FAILURES. CONTACTED HYUNDAI REGARDING TRADE IN ASSISTANCE TO GET ME OUT OF THIS CAR BELIEVING IT MIGHT BE THIS PARTICULAR VEHICLE OR THE MODEL BUT THEY ARE NOT INTERESTED IN PROVIDING ASSISTANCE. BEARING SHOULD LAST 100,000 MILES, MINIMUM. *KB

• 08/14/2021· ELECTRICAL SYSTEM

  Nov 13,2020 Manufacturer Recall Number197 NHTSA Recall Number20V705000 Recall StatusRecall Incomplete Summary HYUNDAI MOTOR AMERICA IS RECALLING CERTAIN 2007-2012 VERACRUZ VEHICLES THAT WERE PREVIOUSLY RECALLED UNDER RECALL NUMBER 14V-415. AN INOPERATIVE CHARGINIG SYSTEM CAN RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH. this recall has never been addressed and it is my feeling that HYUNDAI MOTOR AMERICA is just letting it go without corrective actions until all of the models are off the road and they don't have to address this at all, also the problem is well understated as the oil not only gets on the alternator but the belt system that poses an even mere berater risk. if the NHTSA will monitor each safety recall to make sure owners receive safe, free, and effective remedies from manufacturers according to the Safety Act and Federal regulations, than why are they not addressing this? Although my car had 293000 miles on it it could have made another 200000 miles if HYUNDAI MOTOR AMERICA would have taken steps to correct this? after sending an email (will upload) they seemed to question me on the vehicle but after learning a junked the car they appear to take the stand that that owe me nothing not even the time of day, and I would like to file a formal complaint against HYUNDAI MOTOR AMERICA for lack effort to resolve this issue as this year alone I have gotten 5 recall notices stating no repair available?

• 08/11/2011· POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

  SINCE I PURCHASE THIS VEHICLE I HAD THREE ALTERNATORS INSTALLED AND SEVERAL BATTERIES, I BELIEVE THERE IS A SHORT IN THE WIRES, BUT THE COMPANY ONLY WANTS TO REPLACE THE PARTS. THE PROBLEM IS AS YOU ARE DRIVING WITH OUT WARNING THE VEHICLE JUST SHUTS DOWN ON YOU. THANK GOD I WAS ON LOCALS STREETS BOTH TIMES AND NOT A HIGHWAY THIS HAPPEN 1ST TIME 1/2010 THEN 9/7/2010 ON THIS DATE GOT CHECK ENGINE TURN OUT TO BE SOFTWARE ERROR PO300 RANDOM MISFIRE BUT STALL ENGINE TWICE AND NOW 8/10/2011 AGAIN ALTERNATOR.

• 08/09/2016· ENGINE

  RECALL FROM HYUNDAI: AN OIL LEAK FROM THE FRONT CYLINDER BANK VALVE COVER GASKET COULD CAUSE ENOUGH OIL TO DROP ONTO THE ALTERNATOR TO DAMAGE IT, RESULTING IN A FAILURE OF THE CHARGING SYSTEM. IF THE ALTERNATOR IS DAMAGED, THE CHARGING SYSTEM WARNING LAMP IN THE INSTRUMENT CLUSTER WILL ILLUMINATE, CAUSING THE ENGINE TO LOSE POWER AND THE VEHICLE TO STOP RUNNING; AN UNEXPECTED ENGINE FAILURE WHILE DRIVING INCREASES THE RISK OF A CRASH. THE MANUFACTURER IS NOT TELLING OWNERS THAT THIS RECALL EVENTUALLY CAUSES THE FAILURE OF THE ENGINE AS IT HAPPENED TO ME AND I HAVE NOW BEEN WITHOUT A CAR FOR MORE THAN 3 WEEKS, WAITING TO HEAR FROM HYUNDAI CORPORATE IF THEY ARE GOING TO FIX THE PROBLEM. SO FAR, THEY HAVE NOT INDICATED ANYTHING. AS THE OIL IS LEAKING, THE CAR NEVER OPERATE AT THE OPTIMAL AMOUNT OF OIL, CAUSING FRICTION IN THE ENGINE WHICH EVENTUALLY BLOCKED THE PUMP SENDING THE OIL TO THE TOP OF THE ENGINE IN MY CAR. HYUNDAI HAS BEEN UNRESPONSIVE TO HELP RECTIFY THE SITUATION. CALLING ON THE SAFETY BUREAU FOR ACTIONS AND WILL BE SEEKING LEGAL ADVICE SINCE MY RENTAL BILLS ARE ADDING UP. I HAD TO CHANGE MY ALTERNATOR TWICE, PRIOR TO THE DEALER HAVING TO CHANGE IT TWICE AS WELL WITHIN 4 YEARS DUE TO EXCESSIVE LEAKAGE OF OIL.

• 08/08/2013· AIR BAGS

  AIRBAG INDICATOR LIGHTS ON! THE AIRBAG SPRING HAS BEEN REPLACED PER RECALL. AIRBAG LIGHT CAME ON 2 MONTHS AFTER REPLACEMENT. I TOOK IT TO THE DEALERSHIP, THEY REPORTED A SEAT TRACK POSITION SENSOR MALFUNCTION (IT DESCRIBES AS 43164 B1371 SEAT TRACK POSITION SENSOR DRIVER INSTABILITY. SHORT INSIDE STPS CAUSING LIGHT TO APPEAR). PARTS NEED TO BE ORDERED AND IT WILL UNDER WARRANTY OF MY CAR ORIGINALLY TOLD. HOWEVER, THE SERVICE MANAGER CALLED BACK AND SAID IT WILL COST ME $300 FOR REPLACEMENT 2 WEEKS LATER. I BELIEVE THE REPAIR/ SEAT TRACK POSITION SENSOR SHOULD BE UNDER WARRANTY OF THE CAR AND THE PART SHOULD BE ON RECALL. IN ADDITION, AFTER REVIEWING SOME OF YOUR AIRBAG COMPLAINTS, THE SEAT TRACK SENSOR MAYBE TO BLAMED FOR THE AIRBAG MALFUNCTIONS. *TR

• 08/07/2011· UNKNOWN OR OTHER

  VEHICLE STOPPED RESPONDING TO GAS PEDAL, FOLLOWED BY CHECK ENGINE LIGHT. VEHICLE HAD TO BE TOWED TO SERVICE CENTER. DEALER REPLACED THE THROTTLE POSITION SENSOR (TPS), ALSO REFERED AS THE ACCELERATOR POSITION SENSOR (APS). THE TPS HAS FAILED 3 TIMES IN THE LAST 3 YEARS REQUIRING TOWING VEHICLE OUT OF TRAFFIC EACH TIME.

• 08/06/2015· ELECTRICAL SYSTEM

  THE VALVE COVER GASKET WAS LEAKING IN TO THE ALTERNATOR CAUSING AN ELECTRICAL MALFUNCTION THAT ALMOST CAUSED A THREE CAR ACCIDENT. THOSE PARTS HAVE BEEN REPLACED FOUR TIMES. TWICE BY FIRESTONE BECAUSE THE DEALERSHIP TOLD ME THAT SINCE THERE THE ONES THAT REPAIRED IT THE FIRST TIME I HAD TO GO BACK TO THEM THE SECOND TIME. AND THE DEALERSHIP REPAIRED IT TWICE SINCE THE RECALL HAS BEEN REPORTED. THIS VEHICLE IS UN SAFE FOR ME TO DRIVE MY CHILDREN IN AND APPARENTLY HYUNDAI HAS NOT FOUND A SUCCESSFUL WAY TO FIX THE PROBLEM BUT YET IM BEING INCONVENIENCED AT MY EXPENSE DUE TO PAYING TOW FEES,RENTAL FEES, AND DIAGNOSTIC TESTING.

• 08/01/2021· UNKNOWN OR OTHER

  Unknown. Found oil leaking from somewhere. Don't want to drive.

• 07/28/2026· ENGINE

  The charging system and alternator failed due to a known safety recall involving an oil leak from the front cylinder bank cover gasket. The oil leaked onto the alternator, causing the charging system to become inoperative and resulting in the engine stalling. The vehicle is currently at the Hyundai dealership and is available for inspection upon request. The engine stalled unexpectedly without any warning, creating a serious safety hazard and increasing the risk of a crash. The failure occurred because the recalled defect caused the charging system to fail. The vehicle is currently at the Hyundai dealership, where the failure has been confirmed. The vehicle has been inspected by the Hyundai dealership. Hyundai has replaced the alternator under the applicable safety recall but has declined to cover the engine failure under the recall warranty. Based on the circumstances of this incident, I believe the engine failure was directly caused by the recalled defect. According to the recall, oil leaking from the front cylinder bank cover gasket can drip onto the alternator, causing the charging system to become inoperative and resulting in an engine stall. My vehicle experienced this exact sequence of events. There were no warning lights or prior indications of a problem before the engine stalled unexpectedly. Although Hyundai acknowledged the recall condition by replacing the alternator, it has denied responsibility for the resulting engine damage, despite the engine failure occurring immediately after the recalled oil leak caused the charging system to fail. I am requesting that Hyundai honor the intent of the recall warranty by covering all damage directly resulting from the recalled defect, including the engine failure.