2004 Toyota Tacoma

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2007· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2004 TOYOTA TACOMA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD DRAMATICALLY DECELERATE WITHOUT WARNING. ALSO, WHEN APPLYING PRESSURE TO THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE UNLESS THE PEDAL WAS COMPLETELY DEPRESSED TO THE FLOOR. THE DEALER STATED THAT THE MAFF AIR SENSOR WAS CAUSING THE FAILURE. THE DEALER CLEANED THE SENSOR. THE CONTACT RETURNED TO THE DEALER A WEEK LATER AND THEY STATED THAT THE CATALYTIC CONVERTER WAS MELTED AND WAS THE CAUSE OF THE FAILURE. AFTER CAREFUL INSPECTION, IT WAS DETERMINED THAT THE CONVERTER WAS NOT MELTED. A PROFESSIONAL MECHANIC STATED THAT THE SUPERCHARGER HEAT OUTPUT EFFECTED THE ACCELERATOR PEDAL POSITIONING SENSOR AND WAS CAUSING THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 17,000. *DSY

• 12/30/2015· AIR BAGS

  TAKATA RECALL? I HAVE A 2004 TACOMA PRE-RUNNER 4DR. V-6. MY AIRBAG WARNING LIGHT CAME ON APPROX. OCT. 2014 (50,000 MILES). ALL THAT I HAVE READ SO FAR IS THAT IT MIGHT BE A BROKEN "SPIRAL CABLE" WITHIN THE STEERING WHEEL. ALL AIRBAG PROBLEMS I'VE SEEN ARE WITH 2005 & NEWER VEHICLES? AS OF DEC. 2015 (60,K MILES),I STILL HAVE THE PROBLEM BUT HAVE NOT YET VISITED A DEALERSHIP TO IDENTIFY THE FAULT. *JS

• 12/28/2007· AIR BAGSCrash

  2004 TOYOTA TACOMA, AIR BAG DID NOT DEPLOY. *TR

• 12/26/2014· SUSPENSION,STRUCTURE

  PURCHASED THIS VEHICLE IN JUNE OF 2014. THE CARFAX REPORT ONLY LISTED A RECENT RECALL DEALING WITH THE SPARE TIRE HANGER. THE CARFAX REPORT DID NOT SHOW ANY OTHER RECALLS, INCLUDING THE FRAME TREATMENT, THE FRAME REPLACEMENT OR THE TRUCK BUY BACK OFFERED BY TOYOTA. WE COMPLETELY UNAWARE OF THE RECALLS. TWO WEEKS AGO, THE REAR RIGHT SHOCK ROTTED/COMPLETELY BROKE AWAY FROM THE SEVERELY RUSTED FRAME. TOYOTA SAYS THEY WILL DO NOTHING BECAUSE "WE" DIDN'T HAVE IT TREATED. HOWEVER, WE HAD NO KNOWLEDGE OF THE RECALL AND HAD NO WAY OF KNOWING THAT THERE WAS A FRAME PROBLEM BECAUSE THE DEALER INDICATED NO ISSUES, THE CARFAX REPORT SHOWED NOTHING AND WE HAVE ONLY OWNED THE TRUCK FOR 6 MONTHS. WE DON'T KNOW WHAT TO DO. ARE WE STUCK WITH THIS OR CAN WE HOLD SOMEONE ACCOUNTABLE FOR HELP? *TR

• 12/23/2014· ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROLCrash

  WAS IN PARKING LOT OF STORE. STARTED ENGINE AND PUT IN GEAR AND VEHICLE SHOT FORWARD AND IT SEEMED AS IF I HAD NO CONTROL OF IT SIDESWIPING ANOTHER VEHICLE AND HEADED FOR ANOTHER VEHICLE THAT I WAS ABOUT TO BROADSIDE WHEN I WAS ABLE TO STOP MY VEHICLE. WAS ABLE TO GET VEHICLE HOME WHICH WAS A SHORT DISTANCE AWAY BUT AM NOW TERRIFIED TO DRIVE IT. NOTIFIED INSURANCE COMPANY. I CALLED DEALERSHIP WHERE VEHICLE WAS PURCHASED BUT UNABLE TO SPEAK TO ANYONE. LEFT MESSAGE BUT NO ONE HAS RETURNED MY CALL. *TR

• 12/23/2003· VISIBILITY

  THIS IS A SAFETY CONCERN ON MY 2004 TOYOTA TACOMA DOUBLE CAB V6, 4X4 TRUCK. THE EXTERIOR MIRRORS ON BOTH SIDES FOG UP SO BAD IN COLD WEATHER THEY BECOME VIRTUALLY USELESS. TOYOTA DOES NOT OFFER A HEATED MIRROR OPTION ON THE TRUCK. AT SEVERAL TIMES DRIVING IN INCLEMENT WEATHER I'VE BEEN FORCED TO PULL OFF THE SIDE OF THE ROAD TO TRY TO CLEAR THE MIRRORS, TO NO AVAIL. THEY WOULD JUST FOG UP AGAIN, ONCE I GOT UNDERWAY. THE CONDITION IS DIFFERENT THEN STARTING OUT AFTER THE TRUCK HAS SAT OUTSIDE OVERNIGHT IN THE COLD. THE MIRRORS MIGHT CLEAR FOR A WHILE THEN, WHILE UNDERWAY, FOG UP FOR NO APPARENT REASON. TOYOTA SAYS DON'T DRIVE IN THAT KIND OF WEATHER. NOT A GOOD REMEDY. THE TRUCK IS BRAND NEW AND TOYOTA SAYS I HAVE NO RECOURSE, THAT IT HAS MET ALL OF THE SAFETY STANDARDS REQUIRED BY THE GOVERNMENT. DRIVING BLIND AT NIGHT, TO ME, IS NOT AN OPTION. I DRIVE APPROXIMATELY 30,000 MILES PER YEAR AND HAVE NEVER DRIVEN AN AUTOMOBILE WITH A MIRROR PROBLEM LIKE THIS. IT'S A SERIOUS SAFETY CONCERN IN MY OPINION AND SHOULD BE ADDRESSED BY TOYOTA. I REGISTERED MY COMPLAINT WITH THE COMPANY BY PHONE AND BY EMAIL. I HAVE RECEIVED NO RESPONSE FROM MY LOCAL DEALER OR TOYOTA TO ANY OF MY EMAIL COMPLAINTS.

• 12/22/2018· SUSPENSION,STRUCTURE

  TOOK TRUCK IN FOR INSPECTION AND THE FRAME IS DETERIORATING TO THE POINT THE BED IS BECOMING DETACHED FROM THE FRAME AND SEPARATING FROM THE CAB. THE SUSPENSION IS COMING LOOSE FROM THE MOUNTS. THIS IS NOT THE ONLY ONE THE MECHANIC HAS SEEN WITH DETERIORATION. THESE TRUCKS ARE NOT SAFE TO DRIVE!!

• 12/22/2006· SERVICE BRAKES, HYDRAULICCrash

  DECEMBER 16, 2006 - CLEAR SUNNY DAY, GREAT ROAD CONDITIONS. I WAS 40 FEET BEHIND A VEHICLE GOING 35 MPH WHEN A SUV SLAMMED ON BRAKES. MY 2004 TOYOTA PRERUNNER BRAKES WENT TO THE FLOOR AND MY TRUCK WOULD NOT STOP. AFTER HITTING THE SUV AND COMING TO A STOP, I RELEASED MY FOOT FROM THE BRAKE AND THE PEDAL WENT BACK TO IT'S NORMAL POSITION. *NM

• 12/21/2015· SUSPENSION

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOWER BALL JOINTS FAILED CAUSING THE PASSENGER SIDE FRONT TIRE TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

• 12/21/2009· VEHICLE SPEED CONTROL

  TL*THE CONTACT HAS A 2004 TOYOTA TACOMA. THE VEHICLE WAS PRE-OWNED AND PURCHASED IN APRIL 2009. WHILE DRIVING BETWEEN 25 AND 35 MPH, THE VEHICLE BEGAN ACCELERATING WITHOUT PLACING PRESSURE ON THE GAS PEDAL. THE FAILURE HAS OCCURRED ON FIVE OCCASIONS. THE FAILURE IS RELATED TO THE VEHICLE SPEED CONTROL. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE AND MOST RECENT FAILURE OCCURRED AT 74,000 MILES.

• 12/21/2005· SERVICE BRAKES, HYDRAULIC,POWER TRAIN

  #1. 2004 TACOMA DBL CAB TRD: I'M ON MY 3RD SET OF ROTORS AND DRUMS AT JUST 40,000 MILES. EACH SET OF ROTORS WARPED AT JUST OVER 10,000 MILES CAUSING THE EXPECTED PULSING AND BOUNCING. I'M EXPECTING THE 3RD SET TO DO THE SAME. #2. SINCE ABOUT 10,000 MILES, I HAVE EXPERIENCED A "THUMPING" WITH A CORRESPONDING JOLT OF THE GEAR SHIFT UPON FINISHING A BREAKING CYCLE. THIS ALSO HAPPENS OCCASIONALLY WHEN RELEASING THE FOOT BRAKE. SOMETIMES IT IS QUITE LOUD AND VIOLENT. I AM AWARE THAT ALL THE LATE MODEL AUTOMATICS DO THIS. THE FACTORY HAS ACKNOWLEDGED THAT THERE IS A PROBLEM BECAUSE THEIR "FIX" WAS TO DRILL A HOLE IN THE TWO-PIECE DRIVE SHAFT TO "VENT" THE TRAPPED AIR. THIS VERY TEMPORARILY SOLVED THE PROBLEM. AGAIN TODAY, THE DEALER ACKNOWLEDGED THE "THUMP" AND TOLD ME THAT THIS IS "THE WAY THE TRUCK IS SUPPOSED TO OPERATE" AND THAT I SHOULD "CHANGE MY BRAKING HABITS". ON A 15 MINUTE TEST DRIVE IT PROBABLY DOESN'T SEEM TOO BAD. BUT I HAVE TO DRIVE THE VEHICLE ALL THE TIME AND IT IS VERY ANNOYING (AND THIS WAS NOT HAPPENING WHEN I TEST DROVE THE VEHICLE BEFORE I PURCHASED IT). PERHAPS THIS IS NOT A "SAFETY" ISSUE, BUT IT IS INSULTING TO BE TOLD THAT THIS IS "NORMAL". THEY MUST THINK I'M AN IDIOT OR SOMETHING. JUST BECAUSE ALL THE LATE MODEL TACOMAS DO IT, DOES NOT MAKE IT RIGHT! IT'S SO ARROGANT FOR THEM TO EXPECT US TO LIVE WITH THIS DEFECT IN DESIGN. I ALSO BELIEVE THAT THIS SAME PROBLEM IS RELATED TO THE SOMETIMES VIOLENT SHIFTS ESPECIALLY FROM 1ST TO 2ND GEAR. #3. THERE IS ALSO A VIBRATION THAT COMES UP THROUGH THE STEERING WHEEL AT ABOUT 40 MILES PER HOUR. IT IS THE FREQUENCY OF THE DRIVE SHAFT, NOT THE TIRES. I CAN ALWAYS TELL WHEN I'M AT 40 MPH WITHOUT EVEN LOOKING AT THE SPEEDOMETER. *JB

• 12/16/2024· SUSPENSION,STRUCTURE

  The vehicle has an open recall (NHTSA Recall #12V542) for the spare tire carrier lift plate. I brought the vehicle to a Toyota dealership to have the recall addressed, but the dealership refused to perform the repair, stating that the frame is too rusted to proceed safely. They recommended a full frame replacement due to severe rust damage, which includes holes and significant structural weakening. Toyota has refused to provide a replacement frame under any existing recall or warranty program. This means the recall cannot be completed, and the vehicle remains unsafe to drive. Additionally, I cannot locate a replacement frame for this vehicle through Toyota or the aftermarket, leaving no practical solution to address the safety risks. The refusal to honor the recall and the lack of available replacement parts put me and others at significant risk. The problem has been confirmed by the Toyota dealership during inspection, and the rust damage makes the vehicle structurally unsound. The unresolved recall, combined with the excessive frame rust, has created a double safety hazard that needs urgent resolution

• 12/16/2005· SUSPENSION,EQUIPMENT

  I WAS DRIVING ON THE ROAD IN MY 2004 TOYOTA TACOMA WHEN I SAW MY TIRE GO ROLLING AHEAD OF MY VEHICLE, THE TRUCK LEANED OVER TO THE LEFT, SKIDDED SIDEWAYS AND THEN STOPPED IN THE MIDDLE OF THE ROAD. I GOT OUT OF THE TRUCK AND MY TIRE WAS IN THE DITCH AND MY CHASSIS WAS ON THE GROUND ON THE LEFT SIDE. I CALLED A TOW TRUCK AND THEY SAID IT LOOKED LIKE MY BALL JOINTS JUST SEPARATED. I HAD THE VEHICLE TOWED TO MY MECHANIC AND HE SAID THE BALL JOINTS LOOKED LIKE THEY GAVE WAY AND THIS ALLOWED THE WHEEL TO FALL OFF. I HAVE MECHANICAL BREAKDOWN THROUGH MY INSURANCE COMPANY GIEICO AND THEY TOLD ME I WOULD HAVE TO GET A LETTER FROM TOYOTA STATING IF IT WASN'T UNDER WARRANTY FROM OUR LOCAL DEALERSHIP IN TALLAHASSEE, FLORIDA LEGACY AND SPOKE WITH A SERVICE MEMBER (ROBB) HE TOLD MY THAT THERE WASN'T A RECALL ON 2004 TOYOTA TACOMAS AND I WOULD HAVE TO PAY TO HAVE IT TOWED IN TO CHECK AND SEE IF IT WAS STILL UNDER WARRANTY. THIS OCCURRED ON 12/13/05 AND AS OF 12/15/2005 THERE STILL WASN'T A DETERMINATION WHETHER OR NOT IT IS UNDER WARRANTY. MY CONCERN IS AFTER READING ABOUT A RECALL ON THE INTERNET STATING THAT THE BALL JOINT MAY SEPARATE FROM THE KNUCKLE, THAT MY VEHICLE SHOULD BE A PART OF THE RECALL AND THE WHEEL FALLING OFF COULD BE A RESULT FROM A DEFECT. THE DEALERSHIP ISN'T ACCEPT RESPONSIBILITY FOR THE RECALL OR EVEN LOOKING AT THE VEHICLE IN THIS REGARDS. IF THEY DON'T WARRANTY THE BALL JOINTS, THEN MY MECHANIC WILL FIX THE PROBLEM, BUT I WILL KEEP ALL OF THE OLD PARTS IN CASE THEY NEED TO BE EXAMINED. *JB

• 12/13/2019· UNKNOWN OR OTHER

  I FOUND A HOLE IN THE FRAME AND WAS ADVISED AS TO NOT DRIVE VEHICLE. I LEARNED THAT A RECALL HAD EXPIRED ONLY 6 MONTHS AGO AND WAS NOT GOING TO BE REPAIRED FROM TOYOTA. $12000 WAS ESTIMATE AND I COMPLAINED THAT I WAS NEVER CONTACTED. I AM THE SECOND OWNER BUT HAD MAINTAINED VEHICLE TO KEEP FOR MANY YEARS. I AM ON SOC SECURITY AND THIS HAS BEEN A HARDSHIP ON ME. I HOPE THERE IS A WAY OF COMPENSATING ME OR HELPING ME AS THE DEALER OFFERED HALF OF BLUE BOOK FOR A TRADE IN. THANK YOU

• 12/13/2013· STRUCTURE

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A ROUTINE OIL CHANGE WHEN SHE WAS ADVISED THAT THE FRAME WAS SEVERELY CORRODED. THE DEALER INFORMED HER THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL HOWEVER, THE RECALL HAD EXPIRED. THE DEALER STATED THEY COULD NOT REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 96,500.

• 12/13/2012· FUEL/PROPULSION SYSTEM

  I BROUGHT MY TRUCK TO A TOYOTA DEALER TO LOCATE AN EMISSIONS SYSTEM LEAK. TWO OTHER MECHANICS HAD SPENT HOURS TRYING TO DIAGNOSE THE PROBLEM AND WERE UNABLE TO FIND THE LEAK. THE TOYOTA TECH FOUND THE LEAK IN LESS THAN 20 MINUTES. THAT WOULD LEAD ME TO BELIEVE HE HAD DEALT WITH THIS PROBLEM BEFORE. THE LEAK TURNED OUT TO BE CORROSION IN THE FUEL TANK, WHERE THE FILLER NECK MEETS THE TANK. I WOULD NOT EXPECT A RUSTED GAS TANK IN AN 8 YEAR OLD TRUCK. THE REPAIR ESTIMATE WAS OVER $1400, THE PART ALONE WAS $750. THIS IS A TRUCK THAT HAD ALREADY BEEN RECALLED FOR A RUSTED FRAME (WHICH TOYOTA REPLACED AT NO COST TO ME) AND IS SHOWING CORROSION IN THE REAR BUMPER AND TAILGATE. I SUSPECT TOYOTA SAVED MONEY BY BUILDING THE TRUCK WITH INFERIOR MATERIALS. BUT MORE IMPORTANTLY, A LEAKING FUEL TANK IS A HUGE SAFETY ISSUE, NOT COMMON IN A VEHICLE THIS RECENT. *TR

• 12/11/2020· TIRES

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA EQUIPPED WITH BLACKLION TIRES, TIRE LINE: CILERRO, TIRE SIZE: 205/70/R15, DOT NUMBER: 5417. THE CONTACT STATED THAT THE TIRES WERE DRY ROTTED AND CRACKING ON THE TREAD AND SIDEWALLS CAUSING AIR TO LEAK FROM THE TIRES. THE FAILURE HAD OCCURRED ON THE FRONT DRIVER'S SIDE TIRE AND THE REAR PASSENGER'S SIDE TIRE. THE LOCAL MR. TIRE WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75. THE VIN WAS NOT AVAILABLE.

• 12/10/2004· SERVICE BRAKES, HYDRAULIC

  CONSUMER EXPERIENCED HESITATION WHEN APPLYING THE BRAKES. CONSUMER WAS DRIVING IN A PARKING LOT AND WHEN COMING TO A STOP THE BRAKE PEDAL SUNK TO THE FLOOR. SHE THEN HAD VEHICLE SERVICED, AND WAS TOLD THAT WHAT SHE WAS EXPERIENCING WAS NORMAL.*AK

• 12/08/2010· SUSPENSIONCrash

  TL*THE CONTACT OWNS A 2004 TOYOTA TACOMA. WHILE DRIVING 5 MPH AND MAKING A RIGHT TURN THE CONTACT HEARD A GROANING NOISE IN THE FRONT PASSENGER SIDE WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THEY COULD NOT DIAGNOSE THE FAILURE BUT THE WHEEL BEARING ON THE VEHICLE WAS TIGHTENED. AFTER THE VEHICLE WAS TAKEN TO THE DEALER THE CONTACT WAS DRIVING 65 MPH WHEN THE FRONT PASSENGER SIDE TIRE CAME OFF OF THE VEHICLE. THE WHEEL ASSEMBLY BROKE AS WELL. THERE WERE NO INJURIES REPORTED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000. UPDATED 2/23/11 *CN THE CONSUMER STATED THE VEHICLE COASTED TO A STOP ON THE SHOULDER OF THE HIGHWAY. UPDATED 02/28/11

• 12/07/2004· VEHICLE SPEED CONTROL

  WHILE RELEASING THE ACCELERATOR PEDAL A LOUD GRINDING NOISE WAS PRODUCE FROM THE REAR. DEALER STATED THAT WAS NORMAL BECAUSE IT WAS A NEW PART. *AK

• 12/06/2022· STRUCTURE

  Frame is badly rusted as a result truck is not driveable..

• 12/06/2012· SERVICE BRAKES, HYDRAULIC,STRUCTURE

  2004 TOYOTA TACOMA. CONSUMER WRITES IN REGARDS TO BRAKE LINE RUPTURE. *TGW THE CONSUMER STATED THE DEALER WOULD NOT REPLACE THE BRAKE LINE UNDER WARRANTY, BECAUSE THE FRAME CAUSED THE BRAKE LINE TO RUPTURE. TOYOTA INFORMED THE CONSUMER, A RECALL WAS ISSUED IN 2010, WHERE THE FRAME WAS SUPPOSED TO BE SPRAYED AND TREATED. THE CONSUMER WAS INFORMED THE EXTENDED WARRANTY HAD EXPIRED. *JB

• 12/02/2014· STRUCTURE

  I OWN A 2004 TOYOTA TACOMA PICKUP WITCH WAS INCLUDED IN THE FRAME RECALL. AT THE TIME OF THIS RECALL I WAS HAVING HEALTH ISSUES THAT PREVENTED ME FROM FOLLOWING THOUGH ON THE RECALL. AFTER I GOT BACK ON MY FEET I CALLED THE TOYOTA DEALER IN BERLIN VERMONT AND WAS TOLD IT WAS TO LATE TO HAVE IT DONE. I THEN CALLED TOYOTA AND SPOKE WITH A GENTLEMAN, I TOLD THIS PERSON ALL ABOUT MY HEALTH ISSUES THAT HAD PREVENTED ME FROM GETTING THIS TAKEN CARE OF. HE ALSO TOLD ME IT WAS TO LATE TO HAVE IT LOOKED AT AND REPAIRED. I THEN ASKED HIM WHAT WOULD HAPPEN IF THE FRAME BROKE WHEN DRIVING AND CAUSED A CRASH OR A DEATH AND HE TOLD ME THAT WAS MY PROBLEM. I NOW HAVE A RECALL ABOUT A SPARE TIRE HANGER THAT MAY RUST OFF ALLOWING THE SPARE TIRE TO FALL OFF. IT WOULD SEEM TO ME THAT THIS IS JUST A CONTINUATION OF THE FRAME PROBLEM THAT I WAS TOLD I WAS TO LATE FOR..I HAVE RUN MY OWN AUTO REPAIR SHOP FOR OVER 30 YEARS SO I AM NOTE UNFAMILIAR WITH AUTOS OR DEALER. THANK YOU FOR HEARING ME OUT AND ANY HELP YOU COULD GIVE ME WOULD BE VERY NICE. *TR UPDATED 1/7/16

• 12/01/2015· STRUCTURE

  THE FRAME IS ROTTED AND A CERTIFIED TOYOTA MECHANIC SAID THAT THE FRAME WAS SEVERALLY ROTTED AND WAS A SAFETY HAZARD AND WAS TOLD TO TAKE THE VEHICLE OFF THE ROAD BECAUSE IT WAS UNSAFE TO DRIVE. THE TRUCK IS STILL WORTH $8-10,000 AND WE ARE OUT THE MONEY. THERE WAS A SERVICE CAMPAIGN, BUT NO SAFETY RECALL. WE DID NOT RECEIVE A LETTER ON EITHER. IF I DID NOT LOOK UNDER THE TRUCK TO INSPECT A NOISE, I WOULD NEVER HAVE KNOWN THE FRAME WAS ROTTED TO THE DEGREE THAT IT WAS. (SEE PICTURES) I WOULD HAVE CONTINUED TO DRIVE THE VEHICLE AND PUT MYSELF AND ANYONE ELSE ON THE ROAD IN HARMS WAY. THIS PROBLEM NEEDED TO BE BROUGHT TO OUR ATTENTION; HOWEVER, NO ONE CAN TELL US WHY WE NEVER RECEIVED THE NOTIFICATION OF THIS DEFECT. IT IS MY OPINION THAT THIS SITUATION IS VERY DANGEROUS AND SHOULD BE A SAFETY RECALL WITH NO EXPIRATION. PLEASE SEE ATTACHED LETTERS AND PHOTOS OF OUR ATTEMPT TO CORRECT THE PROBLEM WITH THE VEHICLE WITH NO RESULTS. PLEASE LOOK INTO THIS MATTER AS WE FEEL IT CAN SAVE LIVES. THANK YOU FOR YOUR TIME AND ATTENTION. *TR

• 12/01/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. AFTER THE VEHICLE WAS TAKEN TO BE INSPECTED, THE TECHNICIAN INFORMED THE CONTACT THAT THE FRAME OF THE VEHICLE WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES) BUT THE RECALL REPAIR WAS UNABLE TO BE PERFORMED DUE TO EXCESSIVE RUSTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.

• 12/01/2014· SUSPENSION

  UPON A NORMAL SERVICE INCIDENT I WAS INFORMED THAT THE FRAME ON THE DRIVER SIDE SHOWS A CORROSION PROBLEM THAT HAS EATEN HALF WAY THRU THE FRAME MAKING THE TRUCK UNSAFE DUE TO THE CORROSION PROBLEM AFTER MANY ATTEMPTS TO CONTACT TOYOTA THEIR RESPONSE WAS SORRY NOTHING WE CAN DO FOR YOU.THEY ALSO TOLD ME THAT A RECALL WAS ISSUED AND EXPIRED IN 2010 WHICH I WAS NOT INFORMED ABOUT.IT IS A RESPONSE THAT DOES NOT SATISFY ME OR MAYBE OTHER OWNERS OF THIS TYPE OF VEHICLE AND IT WAS THERE PRODUCT THAT THEY PRODUCED AND NOW DO NOT WANT TO BE HELD RESPONSIBLE FOR. EST REPAIR COST TO CORRECT THE PROBLEM = 14000.00 NOT ACCEPTABLE. *JS

• 11/29/2016· STRUCTURE

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS RUSTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AREA FOR THE SPARE TIRE WAS RUSTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

• 11/29/2005· POWER TRAIN

  DROVE VEHICLE DOWN A PAVED ROAD IN THE SNOW. TRANSMISSION LINKAGE FROZE UP IN DRIVE WHEN VEHICLE WAS PARKED. HAD TO DRIVE VEHICLE DIRECTLY TO DEALER. DEALER ONLY THAWED OUT THE LINKAGE. NOW EVERYTIME IT SNOWS, LINKAGE FREEZES UP. *NM

• 11/29/2005· FUEL SYSTEM, GASOLINE

  SMALL ROCK WAS HIT ON A DIRT ROAD. IT PUNCTURED THE GAS TAKE. HAD VEHICLE TOWED TO DEALER. GAS TANK WAS REPLACED. *NM

• 11/27/2020· STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  2004 TACOMA FRAME SO ROTTED THAT UPON HITTING A LARGE HOLE WOULD FINISH OFF THE RUSTED FRAME. THIS TYPE OF RUST AND EROSION IS NOT FROM NORMAL WEAR.. THIS IS DUE TO THE MANUFACTURING OF THE VEHICLE AND THEY WILL NOT REPLACE. THEY SAY THEY ARE AWARE OF IT.. BUT TIME LAPSED TO GET IT FIXED?? SO WHAT NOW I AM OUT $15K ON A 16 YEAR OLD TRUCK. SINCE WHEN DID RECALLS HAVE AN EXPERATION DATE??

• 11/27/2019· STRUCTURE

  2004 TOYOTA TACOMA FRAME ISSUE FRAME WAS INSPECTED AND PASSED THEY SAID THEY WOULD CONTACT ME WHEN IT WAS TIME TO SEAL IT BUT NEVER DID WHEN I WENT BACK THEY SAID I WAS TOO LATE AND ONLY FIXED TIRE CARRIER RECALL. NOW FRAME IS RUSTING OUT HAD TO BE REPAIRED AND TOYOTA SAID IT'S MY PROBLEM AND THEY WON'T GIVE ME THE EXTENDED 15 YEAR WARRANTY I CONTACTED THEM LAST YEAR AND AGAIN THIS YEAR

• 11/27/2017· STRUCTURE

  MY TOYOTA TACOMA FRAME BROKE DUE TO RUST. THE LEAF SPRING MOUNTING BRACKET BROKE LOOSE FROM THE FRAME AND HE FRAME ITSELF BROKE DUE TO SEVERE RUST. THE TRUCK IS NOW INOPERABLE. THERE AS A RECALL ON SOME TOYOTA FRAMES, BUT APPARENTLY THE RECALL ONLY APPLIES TO "COLD" STATES, NOT HAWAII. MANY OF MY FRIENDS HAVE TACOMAS AND THEY ALL HAVE RUST ISSUES. I ALSO HAVE A 2010 TACOMA WITH LESS THAN 6000 MILES AND I HAVE ALREADY NOTICED THAT THE FRAME IS RUSTING BY THE LEAF SPRING MOUNTS.

• 11/26/2015· STRUCTURE

  EXCESSIVE CORROSION AND HOLES IN FRAME. CONTACTED TOYOTA CORPORATE AND TWO LOCAL DEALERSHIPS. NOTHING CAN BE DONE ACCORDING TO THEM SINCE THE UNDERSIDE WAS NOT SPRAYED, HOWEVER TECH AT HARTFORD TOYOTA INFORMED ME THAT THE SPRAY IS INEFFECTIVE. WILL NOT HONOR 15 YEAR FRAME WARRANTY.

• 11/26/2007· SERVICE BRAKES, HYDRAULIC

  TL*THE CONTACT OWNS A 2004 TOYOTA TACOMA. WHILE DRIVING 45 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL. THE STEERING WHEEL BEGAN SHAKING AND THE ACCELERATOR PEDAL FELT ROUGH AND WAS VIBRATING. THE CONTACT HEARD METAL RUBBING AGAINST METAL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND A BRAKE INSPECTION WAS PERFORMED. THE MECHANIC STATED THAT THE ROTORS WERE WARPED AND THE REAR BRAKES FAILED BECAUSE THEY WERE IMPROPERLY ADJUSTED. THE CONTACT LATER TOOK THE VEHICLE TO TOYOTA AND THEY COULD NOT MAKE ANY REPAIRS BECAUSE THE WARRANTY EXPIRED. THE CONTACT INFORMED TOYOTA THAT THE REPAIR WAS PREVIOUSLY PERFORMED WHILE THE VEHICLE WAS STILL UNDER WARRANTY; HOWEVER, THE FAILURE HAS RECURRED. THE CURRENT MILEAGE WAS 45,500 AND FAILURE MILEAGE WAS 44,500. UPDATED 01-11-08. *KB UPDATED 12/12/07

• 11/26/2005· ELECTRICAL SYSTEM

  HAVE A 2004, TOYOTA TACOMA, V6, 4X4. I WAS DRIVING DOWN THE FREEWAY AND EVERY NOW AND THEN IT IS LIKE I TOOK MY FOOT OFF THE GAS BUT I DIDN'T! IF I STEP ON IT, IT IS FINE. *JB THE PROBLEM: IS THROTTLE BY WIRE THROTTLE BODIES ON 03 AND 04 TACOMAS. THE ACCELERATOR PETAL POSITION SENSOR ASSEMBLY HAS A SHAFT ONTO WHICH THE LEVER FOR THE ACCELERATOR CABLE IS MOUNTED WITH SOME RETURN SPRINGS. THIS SHAFT ALSO TURNS THE POTENTIOMETER. THIS LEVER (A PLASTIC PIECE) LIMITS THE TRAVEL OF THE ASSEMBLY, SO THE HIGHEST AND LOWEST RESISTANCES OF THE POTENTIOMETER ARE NOT ENCOUNTERED IN THE POTENTIOMETER. THE PROBLEM IS THAT THE POTENTIOMETER CAN ALSO TURN IN THE ASSEMBLY, LOOSING ITS REFERENCE TO THE ARM AND LEVER. THEN THE RANGE OF RESISTANCE THAT IS POSSIBLE CAN BE CHANGED. IF IT TURNS TOO FAR ONE WAY, THE HIGHER RESISTANCE WILL BE SUCH THAT THERE IS NOT SUFFICIENT VOLTAGE SENT TO THE ECU TO INDICATE THAT THE PEDAL HAS BEEN DEPRESSED. CONVERSELY, THERE IS A POINT AT THE OTHER END OF THE PETITIONER WHERE THE FULL VOLTAGE IS APPLIED AND THE ECU SEES THIS AS A FAILURE AND CLOSES THE THROTTLE BY RELEASING THE THROTTLE CONTROL MOTOR'S CLUTCH. NOTHING HAS BEEN TO DONE TO SOLVE THIS ISSUE WITH TOYOTA OR DEALERSHIP. MECHANIC CAN NOT REPLICATED PROBLEM. SUGGESTED I REPLACE BRAND NEW THROTTLE BODY WHICH IS ABOUT $600. *NM

• 11/24/2021· SUSPENSION,STRUCTURE

  This vehicles frame has rusted and broken. I feel lucky to have made it home just as the frame cracked wide open on one side making the truck un-drivable. Had this happened on the freeway or somewhere out in a rural setting I may have been killed, caused a problem for other drivers or been stranded away from any help. I have sent a photo of the damage to a frame shop but an independent inspection is not, in my opinion, needed since the rusted, broken member is clearly visible to any lay person. There were no warning lights or anything associated with this problem. What I did feel was some serious shaking and bumping as I moved down the road toward my house.

• 11/24/2020· UNKNOWN OR OTHER

  HAD FRAME REPLACED DUE TO RECALL IN 2014 AND NOW THE FRAME IS CRACKED AGAIN. LOCAL TOYOTA WILL NOT REPLACE CLAIMED WARRANTY IS 15 YEARS FROM FIRST OWNERSHIP.

• 11/22/2013· SUSPENSION,STRUCTURE

  I BROUGHT MY 2004 TOYOTA TACOMA IN TO TOYOTA OF NASHUA NEW HAMPSHIRE FOR CONCERNS ABOUT MY FRAME. THEY TOLD ME THE FRAME IS SO BADLY ROTTED IT IS NOT SAFE TO DRIVE. THEY TOLD ME THEY COULD NOT DO ANYTHING UNDER WARRANTY DUE TO THE FACT THAT I DID NOT HAVE THE FRAME UNDERCOATED BY TOYOTA. THE FRAME UNDERCOATING RECALL ENDED 10/11. I WAS NOT AWARE OF THIS RECALL. I HAVE CONTACTED TOYOTA CORPORATE IN TORRANCE CALIFORNIA. I WAS TOLD THEY COULD NOT HELP ME AND ANY FURTHER ESCALATION OF THE MATTER WOULD NEED TO BE "OUTSIDE" OF TOYOTA. THE TRUCK IS NINE YEARS OLD WITH 75K MILES ON IT WITH A VALUE OF ABOUT 8,000 WITH A GOOD FRAME. IT IS WORTHLESS IN THE CURRENT CONDITION AND CANNOT BE DRIVEN. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/21/2019· STRUCTURE

  THROUGH NO FAULT OF OUR OWN, THE FRAME ON OUR TOYOTA TRUCK HAS BEEN DISCOVERED BY OUR MECHANIC AS RUSTED OR CORRODED TO AN EXTEND OF UNSAFE DRIVING CONDITIONS. TOYOTA IN RESPONSE TO MY COMPLAINT REPLACED THE SPARE TIRE CARRIER AS A SAFETY RECALL THAT NEVER EXPIRES, HOWEVER, THEY ARE TELLING ME THE FRAME IS NO LONGER UNDER A WARRANTY AND IS NOT A SAFETY RECALL ISSUE. THE SUGGESTED I LODGE A COMPLAINT WITH THE NHTSA AS THEY ARE UNABLE AND UNWILLING TO DO SOMETHING FOR US. I UPLOADED 5 PICTURES, NOT SURE IF THEY ARE ALL THERE

• 11/21/2013· STRUCTURE

  I OWN A 2004 TOYOTA TACOMA AND HAVE REGULARLY SERVICED AND MAINTAINED MY TRUCK, WHICH HAS ALWAYS BEEN STORED IN MY GARAGE. ON NOVEMBER 6TH, I WENT TO HAVE MY YEARLY VEHICLE INSPECTION AND WAS TOLD THAT THE TRUCK FAILED BECAUSE OF RUST IN THE FRAME NEAR THE GAS TANK. JOHN, THE GARAGE OWNER, TOLD ME ABOUT THE TOYOTA RECALL FOR THE FRAMES, AND SAID HE BELIEVED MY TRUCK WAS INCLUDED IN THE RECALL. I THEN CALLED THE TOYOTA DEALERSHIP WHERE I BOUGHT MY TRUCK, WOBURN FOREIGN MOTORS IN WOBURN, MA, AND THEY WERE UNSURE ABOUT THE RECALL PROCEDURE BECAUSE THEY THOUGHT THE RECALL HAD EXPIRED. THE SERVICE MANAGER GAVE ME THE VIN NUMBER AND CONFIRMED THAT THE TRUCK WAS ON THE RECALL LIST. SHE GAVE ME THE PHONE NUMBER TO CALL TOYOTA CORPORATE. WHEN I SPOKE WITH THEM, THEY TOLD ME THAT THE RECALL HAD EXPIRED IN 2011, AND THEY ASSIGNED A CASE MANAGER, [XXX], WHO WOULD BE THE ONLY ONE THAT COULD OVER-RULE THE EXPIRED RECALL. HE CALLED ME A DAY LATER, AND SAID TOYOTA WOULD NOT TAKE CARE OF IT BECAUSE THEY HAD SENT ME A LETTER NOTIFYING ME THAT I WAS TO TAKE IT IN SO THEY COULD DO UNDERCOATING. I TOLD [XXX] I NEVER RECEIVED THE NOTICE IN THE MAIL. SINCE MY PROFESSION WAS PHARMACY, I AM VERY DETAIL-ORIENTED, KNOWING THE IMPORTANCE OF RECORDING WHEN WE DISPENSE PRESCRIPTIONS TO CUSTOMERS. I BELIEVE THAT TOYOTA IS AT FAULT FOR THIS PROBLEM, AND THEY SHOULD STAND BY THEIR PRODUCT AND RESOLVE IT. I RECENTLY RECEIVED ANOTHER RECALL NOTICE ON NOVEMBER 14TH, 2013, FOR A SPARE TIRE MOUNT UNDER THE TRUCK THAT MAY RUST AND MAKE THE TIRE FALL. TOYOTA ASKED ME TO BRING IN THE TRUCK FOR REPAIR TO RESOLVE THAT ISSUE, BUT NOT THE FRAME. WITHOUT A REPLACEMENT FRAME, I AM UNABLE TO DRIVE THE TRUCK BECAUSE IT IS DANGEROUS AND CANNOT PASS INSPECTION. HAVING ALWAYS MAINTAINED MY VEHICLE, THE TRUCK ENGINE AND CABIN ARE IN EXCELLENT CONDITION. I WOULD APPRECIATE ANY HELP YOU COULD PROVIDE. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/19/2014· STRUCTURE

  THE TOYOTA TACOMA TRUCKS HAD A CUSTOMER SERVICE ADVISORY FOR THE FRAME RUSTING ON THE VEHICLE. THE CSA ADVISED THE CURRENT OWNER THAT THE FRAME COULD RUST AND NEEDED TO BE INSPECTED. IF THE VEHICLE WAS INSPECTED TOYOTA WOULD EITHER SPRAY THE FRAME OR REPLACE IT IF RUSTED. I PURCHASED THIS VEHICLE FROM AN AUTHORIZED TOYOTA DEALER I WAS ASSURED THE FRAME HAD BEEN CHECKED AND TAKEN CARE OF. A WEEK LATER I HAD TO INSTALL A BLOWN OUT MUFFLER AND COME TO FIND OUT THE FRAME WAS NOT LOOKED AT AND THE FIX WAS NOT COMPLETED. BEING THE NEW OWNER OF THE TRUCK I WAS TOLD THAT THE CSA HAD EXPIRED DECEMBER 2011 AND THERE IS NOTHING THAT CAN BE DONE. I WAS HOPING TOYOTA WOULD HAVE A PROGRAM IN PLACE FOR PEOPLE THAT PURCHASE A VEHICLE LIKE I DID THAT DID NOT HAVE THE FRAME FIXED. THEY DO NOT. THEREFORE I NOW OWN A TRUCK THAT IS UNSAFE TO DRIVE. TOYOTA NEEDS TO MAKE THIS A RECALL INSTEAD OF A CSA. *TR

• 11/17/2012· STRUCTURE

  I JUST TRADED MY HARLEY DAVIDSON E-GLIDE FOR A 2004 TOYOTA TACOMA. UNFORTUNATELY I DIDN'T KNOW ABOUT THE FRAME ISSUES! THE FRAME AND EVERYTHING IS RUSTED BEYOND REPAIR. I CALLED MY LOCAL TOYOTA DEALER AND THEY SAID THAT THE RECALL FOR THE FRAME ISSUES WAS OVER. IN MY OPINION TOYOTA SHOULD HONOR THE RECALL AS LONG AS THEIR PRODUCT IS OUT TO THE PUBLIC! I LOVE THE TRUCK BUT JUST DON'T WANT TO DRIVE BECAUSE OF THE SAFETY ISSUES OF HOW BAD THE FRAME AND ALL COMPONENTS ARE! I WOULD APPRECIATE ALL THE HELP I CAN GET. *TR

• 11/14/2019· UNKNOWN OR OTHER

  THIS VEHICLE HAS EXCESSIVE FRAME ROT LIKE OTHER TACOMAS THAT WERE RECALLED.

• 11/14/2018· SUSPENSION,UNKNOWN OR OTHER

  I RECENTLY PURCHASED THIS 2004 TOYOTA TACOMA AND TOOK IT IN FOR AN INSPECTION OF THE FRAME FOR UNDERCOATING. THE BODY SHOP NOTED SEVERE CORROSION OF THE FRAME WITH SUSPENSION PARTS THAT ARE ALSO FULL OF CORROSION. I WAS TOLD THIS VEHICLE WAS NOT SAFE TO DRIVE DUE TO THIS RUST ISSUE. I WAS TOLD IF THIS VEHICLE WAS INVOLVED IN AN ACCIDENT THERE WOULD BE SERIOUS INJURY OR DEATH BECAUSE OF THIS RUST/CORROSION. I NEED THE MANUFACTURER TO TAKE CARE OF THIS FOR SOME REASON THIS VEHICLE'S FRAME WAS NOT RECALLED BUT THE BODY SHOP STATED THIS SHOULD HAVE HAD A SAFETY RECALL ON THIS FRAME DUE TO THE AMOUNT OF RUST THAT IS NOTED UNDER THE VEHICLE ON THE FRAME AND SUSPENSION PARTS.

• 11/12/2014· AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. WHILE IDLING AT A STOP, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY. THE VEHICLE DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,200. UPDATED 12/30/14*LJ UPDATED 05/26/2015 *JS

• 11/11/2014· STRUCTURE

  THE FRAME IS SO ROTTED IT WONT PASS STATE INSPECTION, THIS TRUCK WAS RECALLED FOR THIS PROBLEM A FEW YEARS AGO, I TOOK IT TO THE DEALER FOR INSPECTION AT THAT TIME AND THEY SAID IT WAS FINE, NOW LIKE TWO YEARS LATER ITS TOTALLY ROTTEN, I CONTACTED TOYOTA HEAD QUARTERS AND FILED A CASE # 1411101661 AND THEY BASICALLY TOLD SORRY ITS TO LATE RECALL IS OVER, I TOLD THEM IT WAS AT THE DEALER FOR THIS RECALL AND THEY DID NOTHING BUT LOOK AT IT, CAN YOU HELP AND THERE ARE 1000S OF THESE ROTTEN TRUCKS ON THE ROAD TODAY A MAJOR SAFETY ISSUE THANKS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/10/2005· FUEL SYSTEM, GASOLINEFire

  DT:THE CONTACT STATED THE FUEL LINE CAUGHT ON FIRE O. WHILE STOPPING AT A RED-LIGHT HE NOTICED THERE WERE FLAMES COMING FROM BETWEEN THE CAB AND BED OF THE PICKUP TRUCK. THE FIRE WAS EXTINGUISHED, AND THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR NINE WEEKS. THE VEHICLE HAS BEEN REPAIRED, AND IS READY TO BE PICKED UP. THE CAUSE OF THE FIRE WAS FROM THE FUEL LINE AND THE SEAL OF THE FUEL TANK.*AK

• 11/09/2024· UNKNOWN OR OTHER

  Bringing to your urgent attention a significant safety concern regarding a 2004 Toyota Tacoma owned by my brother, [XXX] , bought in 2004, which has severe frame rust affecting the vehicle’s structural integrity and safety. Despite multiple attempts to resolve this matter directly with Toyota, we have been unable to obtain assistance, as Toyota states the Customer Support Notice for this issue has expired. Given the potential risk this poses to both the driver and other motorists, we are seeking your intervention to address this pressing matter. In September 2024, while retrieving an item from under the truck, my brother discovered extensive rust damage on the vehicle’s frame. We promptly took the truck to Antwerpen Toyota on September 4, 2024, where a technician confirmed the severe rust corrosion and deemed the truck unsafe to drive. The dealership informed us that Toyota had previously issued a Customer Support Notice addressing rust issues on this model but explained that the program had expired. They recommended we contact Toyota directly for potential support or compensation to help acquire a safe vehicle. We reported the case to Toyota (Case No. [XXX]) on September 4, 2024, and have since been in regular contact, yet have only been met with repeated delays and dismissals. Toyota representatives acknowledged that a notice had been issued for this problem, but despite knowing the serious nature of the rust and its impact on the vehicle’s safety, they have not provided us with any solution. We have requested escalation to senior management, but those requests have not been honored. Toyota’s refusal to address this safety defect, even with our willingness to discuss options, has left us with no alternative but to turn to your agency for help. We understand that the notice has expired and that my brother was not the vehicle’s original owner. However, this issue goes beyond a typical warranty claim, as it concerns the fundamental safety and road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 11/09/2015· STRUCTURE

  TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME WAS RUSTED ON THE VEHICLE AND HAD PERFORATIONS ALL OVER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE ISSUE TO A LOCAL DEALER WHO ADVISED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 134,000.

• 11/09/2006· SUSPENSION,SERVICE BRAKES, HYDRAULIC

  DURING A 23000 MILE SERVICING, CAMELBACK TOYOTA INFORMED ME I WOULD NEED TO HAVE THE BRAKES SERVICED, BECAUSE 95% OF THE PADS HAVE WORN DOWN. I AM AWARE OF A RECALL ON THESE TRUCKS LOWER BALL JOINT, BUT THE SERVICE AGENT DID NOT TELL ME THAT AT THE TIME I BROUGHT IT IN. I WAS NEVER INFORMED BY THE DEALER OF THIS RECALL. NOW, I AM BEING CHARGED FOR REPAIRS, WHILE THE VEHICLE IS STILL UNDER WARRANTY, FOR BRAKE SYSTEM FAILURE (EXCESSIVE/PREMATURE PAD WEAR), AND I BELIEVE THIS DAMAGE IS BECAUSE OF THE RECALL SUSPENSION ISSUE. *JB