2004 Mercury Monterey

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2008· POWER TRAIN

  TRANSMISSION FAILURE. TRANSMISSION REFUSED TO ENGAGE WHILE IN TRAFFIC. PARKED VEHICLE. HAVE NOT REPAIRED YET. THIS IS A MERCURY MONTEREY WITH ONLY 38,500 MILES. I HAVE ALREADY REPLACED THE POWER WINDOW MOTOR ON DRIVERS SIDE. THERE ARE MANY OWNERS COMPLAINING ABOUT THIS SAME PROBLEM. FORD SHOULD RECALL OR FIX FOR FREE. *TR

• 12/30/2010· POWER TRAIN

  MY WIFE WAS DRIVING MY 2004 MERCURY MONTEREY AROUND THE PERIMETER OF OUR LOCAL MALL. SUDDENLY THE VAN SLOWED, AND SHE NOTICED THE TACHOMETER SHOWED THE RPMS INCREASING AS THE PRESSED THE ACCELERATOR. THE VAN STOPPED DEAD. SHE HAD TO CALL ME TO PUSH THE VAN INTO A PARKING SPACE UNTIL WE COULD HAVE IT TOWED THE FOLLOWING DAY. THE COULD HAVE BEEN EXTREMELY DANGEROUS IN TRAFFIC. I HAVE A HANDICAPPED 19 YEAR OLD DAUGHTER, AND RELY ON THIS VAN FOR HER TRANSPORTATION, SO ON TOP OF THE SAFETY ISSUE, THIS IS A TREMENDOUS INCONVENIENCE FOR US. *TR

• 12/30/2009· POWER TRAIN

  I HAVE A 2004 MERCURY MONTEREY THE AUTOMATIC TRANSMISSION FAILED WHILE IN HEAVY TRAFFIC AND POOR WEATHER CONDITIONS I FEEL LUCKY TO NOT HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR

• 12/30/2009· POWER TRAIN

  WAS DRIVING 2004 MERCURY MONTEREY, WHEN VEHICLE LOST MOTIVE POWER AND COULD ONLY COAST TO SAFE AREA. VEHICLE WOULD NOT ENGAGE IN R, D, 1 OR 2 GEARS. ONLY PARK GEAR WOULD ENGAGE. *TR

• 12/30/2009· POWER TRAIN

  WHILE TRAVELING ON I 75S IN OUR 2004 MERCURY MONTEREY OUR VEHICLE SUDDENLY SEEMED TO HAVE LOST IT'S TRANSMISSION. AFTER GETTING US ACROSS TWO LANES OVER TO THE SIDE BY THE GUARD RAIL WE SAT 2 HOURS IN THE ICE AND SNOW AT A DANGEROUS PLACE ALONG THE ROAD SIDE, ACCORDING TO THE POLICE WHO WAITED WITH US WITH LIGHTS ON. AFTER GETTING TOWED INTO A FORD DEALER WE FOUND OUT OUR TORQUE CONVERTER WENT OUT CAUSING US TO RENT A VEHICLE TO BE ABLE TO CONTINUE ONTO OUR FAMILY VACATION. HOW FUN TO VACATION NOT KNOWING HOW MUCH THE REPAIRS WOULD COST AND ALSO HAVING TO ADD ON THE COST OF A RENTAL VEHICLE FOR THE WEEK. IF THERE IS ANYMORE WE CAN FIND OUT ON A POSSIBLE RECALL, WE HEARD FROM THE DEALERSHIP THIS HAS BEEN A COMMON PROBLEM, WE WOULD REALLY APPRECIATE IT. *TR

• 12/30/2008· POWER TRAIN

  MY WIFE WAS DRIVING TO A DOCTOR'S APPOINTMENT WITH AND FOR MY 4 MONTH OLD DAUGHTER WHEN AS SHE WAS ACCELERATING FROM A HIGHWAY STOP LIGHT, THE VAN SEEMED TO SHIFT INTO NEUTRAL. SHE LUCKILY WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY AND INTO A PARKING LOT. THE GEARS DON'T SHIFT AND THERE IS NO MOVEMENT FORWARD OR BACKWARD. WE HAD IT TOWED TO A FORD DEALERSHIP AND THEY INSPECTED IT, SAYING IT NEEDED A NEW TRANSMISSION. THERE WERE NO SIGNS THERE WAS AN ISSUE PRIOR TO THIS (LIGHTS, WARNINGS, ETC.). I HAVEN'T SPOKEN WITH FORD YET, BUT FROM WHAT OTHERS ARE SAYING, IT LOOKS LIKE THIS IS SOMETHING THEY ARE TURNING A BLIND EYE TO. SEEING AS HOW NO ONE HAS HAD A COMPLAINT YET INVOLVING AN INJURY OR DEATH, I WONDER WHAT WILL HAPPEN WHEN SOMEONE DOES... FORD WILL BE GETTING A NICE LAWSUIT WITH ALL THESE RECORDS. *TR

• 12/22/2009· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. AFTER TURNING ON THE VEHICLE , SHE APPLIED THE ACCELERATOR PEDAL, BUT THE VEHICLE WOULD NOT MOVE. SHE SHIFTED THE VEHICLE INTO REVERSE, AND THE VEHICLE BEGAN TO MOVE SLOWLY. A TECHNICIAN FROM THE DEALER STATED THAT THE SPEED CENSOR FAILED. HOWEVER, THEY RAN A SECOND DIAGNOSTIC TEST, AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. NO REPAIRS WERE MADE. THE VEHICLE WAS TAKEN HOME AND THE FAILURE RE-OCCURED. THE FAILURE AND CURRENT MILEAGES WERE 49000.

• 12/21/2013· POWER TRAIN

  VEHICLE LOST POWER FORWARD AND REVERSE. THIS VEHICLE IS ON THE SECOND TORQUE CONVERTER DUE TO TORQUE CONVERTER MALFUNCTION. THE FIRST REPLACEMENT OCCURRED APRIL 2009 AND THE SECOND OCCUR DECEMBER 2013. BOTH TIMES THE MERCURY/FORD REPLACED THE TORQUE CONVERTER, FIRST TIME UNDER RECALL THE SECOND TIME THE OWNER PAID FOR REPAIR. IN ADDITION TO THE DANGER AND COST THIS DEFECT CAUSED ME, I AM UNSURE IF THE REPLACEMENT TRANSMISSION TORQUE CONVERTER IS ANY BETTER THAN THE ORIGINAL TRANSMISSION TORQUE CONVERTER, SINCE FORD STATES IN THE SAFETY RECALL NOTICE THAT THE REPLACEMENT PARTS ARE NOT CURRENTLY AVAILABLE AND THE FIRST REPLACEMENT APRIL 2009 WAS COMPLETED MANY YEARS BEFORE PARTS WERE AVAILABLE WITH THE RECALL NOTICE OF JANUARY 4,2012. AS A RESULT THESE CONVERTERS HAVE EXPERIENCED WORN PUMP DRIVE SPLINES CAUSING THE VEHICLE TO LOSE POWER. SEE FORD RECALL # 11S25 OR NHTSA #EA09016. *TR

• 12/21/2007· SERVICE BRAKES, HYDRAULIC,VISIBILITY

  2004 MERCURY MONTEREY WITH MULTIPLE PROBLEMS. CONSUMER STATES THAT THERE WERE PROBLEMS WITH THE WINDOWS NOT FUNCTIONING AND BRAKE PROBLEMS. *KB THE LAST TIME THE WINDOW MALFUNCTIONED, A NEW WINDOW MOTOR HAD TO BE INSTALLED. IT WAS DISCOVERED THAT THE REAR CALIPERS HAD BECAME STUCK AND RUINED THE BRAKE PADS. *JB

• 12/20/2016· POWER TRAIN

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT EXPERIENCED HESTITATION AND VIBRATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 109,500.

• 12/20/2011· SUSPENSION

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT BOTH REAR WHEEL WELLS WERE SEVERELY RUSTED AS WELL AS PARTS OF THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THERE WERE TOO MANY ACCUMULATED MILES ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 184,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

• 12/20/2010· UNKNOWN OR OTHER

  I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WERE LUCKY THERE WAS A TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,650 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED.

• 12/18/2010· POWER TRAIN

  I HAVE A 2004 MERCURY MONTEREY WAS DRIVING AND ALL THE SUDDEN TRANSMISSION WENT OUT WITHOUT WARNING. NO WARNING LIGHTS OR OTHER SHIFTING PROBLEMS. VERY HAZARDOUS. THEY WANT 4 TO 6000.00 TO REPAIR THIS IS DEFINITELY A FORD PROBLEM AND SHOULD BE REPAIRED BY THEM. I COULD HAVE BEEN KILLED AND MY PASSENGERS ONLY BY THE GRACE OF GOD WE WEREN'T. *TR

• 12/17/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL

  WHILE DRIVING THE VAN THE LIGHTS ON THE DASH BOARD GOES OUT. THE SPEED DECLINES SLIGHTLY, AND THE HEADLIGHTS BLINK ON AND OFF. THE RADIO TURNS ON AND OFF. THE HEAT TURNS ON AND OFF. THE ALARMS INSIDE STARTS TO CHIME. THE POWER IS LOST TO THE WINDOWS AND THE DOOR LOCKS. WHEN DRIVING AT NIGHT THE DASH LIGHTS GO OFF AND WHEN THIS HAPPENS YOU CANNOT SEE THE SPEEDOMETER OR ANYTHING ELSE FOR THAT MATTER. THIS REALLY NEEDS TO BE LOOKED INTO. I'M AFRAID THAT THIS ELECTRICAL PROBLEM WILL SOON CAUSE A FIRE OF SOME SORT. *TR

• 12/16/2010· POWER TRAIN

  I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WHERE LUCKILY THERE WAS TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,000 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED. *TR

• 12/16/2009· POWER TRAIN

  I WAS TRAVELING DOWN 78 ( A MAJOR ROAD IN TOWN AND MY VAN (04 MERCURY MONTEREY) JUST QUIT GOING. I HAD TO COAST INTO A TURN LANE TO GET OUT OF THE MAIN ROAD. IT WAS VERY DANGEROUS AND I HAD MY KIDS IN THE CAR. THERE WAS NO WARNING AT ALL, IT JUST QUIT GOING. I CALLED MY DAD AND HE GOT THE REPAIR SHOP TO PULL MY CAR OUT OF THE TURN LANE. THE MECHANIC SAID IT WAS MY TRANSMISSION; IT NEEDED TO BE REPLACED. *TR

• 12/16/2008· POWER TRAIN

  THE TRANSMISSION ON MY VAN SUDDENLY AND WITHOUT WARNING LET GO AS I WAS TRYING TO ACCELERATE ONTO A MAJOR HIGHWAY IN FLORIDA. THANK GOD I HAD THE SENSE TO GET IT OFF THE ROAD AND SPARE A POTENTIAL DISASTER WITH MY FIVE CHILDREN IN THE VAN. THERE WAS NO WARNING SIGNS PRIOR TO THE SUDDEN LOSS OF POWER AND IT'S VERY UPSETTING THINKING OF WHAT COULD HAVE HAPPENED. *TR

• 12/15/2010· POWER TRAIN

  I HAVE A 2004 MERCURY MONTEREY WITH APPROXIMATELY 70,000 MILES. THE TORQUE CONVERTER WAS REPLACED UNDER AN EXTENDED WARRANTY AT APPROXIMATELY 37,000 MILES. I JUST TOOK THE VAN BACK TO THE DEALERSHIP BECAUSE OF A NOISE FROM THE ENGINE, AND I AM TOLD BY THE MERCURY TECH THE TORQUE CONVERTER IS GOING BAD AGAIN, AND THEY WANT $1700 TO REPLACE IT AGAIN. IN RESEARCHING THIS PROBLEM I FOUND A LARGE NUMBER OF COMPLAINTS ALSO FILED FOR THE SAME PROBLEM, THIS NEEDS TO BE ADDRESSED. *TR

• 12/15/2009· POWER TRAIN

  I WAS BACKING OUT ONTO THE STREET AND I STARTED TO GO FORWARD , AND I LOST ALL POWER. I AM ON THE INTERSTATE ALOT FOR APPOINTMENTS FOR MY SON. I AM GLAD WE WERE NOT ON IT THAT DAY IT COULD'VE BEEN FATAL. WE HAD TO HAVE THE TRANSMISSION FIXED. THEY REPLACED ALL NECESSARY COMPONENTS. *TR

• 12/15/2009· POWER TRAIN

  VEHICLE WAS IN SEVERAL TIME FOR REPAIRS ON THE SHIFTING OF THE VEHICLE. NOTHING FOUND UNTIL THE VEHICLE SUDDENLY WOULD NO LONG DRIVE IN GEAR. VEHICLE WAS TOWED TO DEALER AND REPAIRED WITH A NEW TORQUE CONVERTER AROUND AUGUST 2004. THE SHIFTING OF THE VEHICLE IS STILL A PROBLEM AND ON TOP OF THAT THE GAS MILEAGE AND DECREASED SIGNIFICANTLY. THE SHIFTING PROBLEMS IS JUST A CONTINUATION OF MY ORIGINAL COMPLAINT. *TR

• 12/13/2017· STEERINGFire

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LEAK IN THE VEHICLE THAT CAUSED A BURNING ODOR. IN ADDITION, THE STEERING WHEEL SQUEALED WHEN TURNING LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO BE REPAIRED AT STIVERS FORD LINCOLN IN WAUKEE, IOWA. THE DIAGNOSIS WAS NOT CONFIRMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V457000 (STEERING). THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

• 12/11/2011· POWER TRAIN

  SPLINES RELATED TO THE TORQUE CONVERTER LOCATED IN THE AUTOMATIC TRANSMISSION SHEARED OFF UNEXPECTEDLY WHILE DRIVING. TRANSMISSION HAD TO BE COMPLETELY REBUILT DUE TO DEBRIS THAT CIRCULATED THROUGHOUT THE SYSTEM. IN ADDITION TO THAT, WHILE THE TRANSMISSION WAS BEING REBUILT IT WAS DETERMINED THAT WATER HAD ALSO BEEN ENTERING THE TRANSMISSION AND CONTAMINATING THE FLUID WHICH IS BELIEVED TO HAVE CAUSED THE ADHESIVE ON THE BANDS TO DETERIORATE AND BREAK APART. *TR

• 12/11/2010· POWER TRAIN

  THE VAN IS A 2004 MERCURY MONTEREY. I WAS DRIVING HOME FROM DROPPING A FRIEND OFF TO GET HIS SUV FROM THE SHOP. I WAS DRIVING HOME, AND HAD TO SLOW DOWN TO MAKE A LEFT TURN AT THE LIGHT. I TURNED AND WENT TO STEP ON THE GAS AND THERE WAS NOTHING. I THOUGHT AT FIRST I HAD SOMEHOW BUMPED IT INTO NEUTRAL. WHEN I LOOKED DOWN IT WAS IN DRIVE. I JUST MADE IT OVER THE TRAIN TRACKS WHEN IT CAME TO A STOP. I TRIED EVERYTHING I COULD THINK OF. I TURNED THE VAN OFF THEN ON WENT THROUGH ALL OF THE GEARS, AND NOTHING HAPPENED. MY WIFE CALLED AAA, AND HAD THE VAN TOWED TO A REPAIR SHOP WHERE WE WERE TOLD IT WOULD COST BETWEEN $2,500 TO $3,000 TO REPLACE THE TRANSMISSION BECAUSE THE TORQUE CONVERTER SENT METAL SHAVINGS THROUGH THE TRANSMISSION. THE MOST FRUSTRATING THING IS WE DON'T HAVE THE MONEY TO HAVE IT FIXED, AND WITH A FAMILY OF 5 IT IS REALLY HARD TO GET AROUND. *TR

• 12/10/2020· POWER TRAIN

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. DUE TO THE FAILURE, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TO NEWTON FORD SOUTH (2010 N MAIN ST, SHELBYVILLE, TN 37160) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

• 12/10/2012· SEATS

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE REAR SEAT LOCK MECHANISM WAS CORRODED. THE CONTACT MENTIONED THAT THE PART WHERE THE SEAT LATCHED INTO THE BODY OF THE VEHICLE WAS COMPLETELY CORRODED AND A PIECE HAD DETACHED FROM IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,900 AND THE CURRENT MILEAGE WAS 125,000.

• 12/10/2009· POWER TRAIN

  I WAS DRIVING DOWN THE ROAD WHEN SUDDENLY I LOST POWER. I HAD TO COAST TO THE SIDE OF THE ROAD. THERE WERE NO PREVIOUS INDICATIONS THAT MY MINIVAN HAD ANY PROBLEMS. I HAD TO HAVE MY VEHICLE TOWED IN. IT WAS DISCOVERED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. *TR

• 12/09/2008· POWER TRAIN

  FULL TRANSMISSION FAILURE COAST TO STOP ON MAJOR HIGHWAY NO NOTICE WARNING OR LIGHTS. *TR

• 12/08/2017· STRUCTURE

  BOTH INTER AND OUTER SIDE PANEL IS RUSTED OUT, THAT CAN CAUSED TIRE TO BLOW OUT

• 12/08/2014· ENGINE

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN REPAIRED THE TRANSMISSION. HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

• 12/07/2010· POWER TRAIN

  I OWN A 2004 MERCURY MONTEREY THAT APPARENTLY HAS A TRANSMISSION/TORQUE CONVERTER ISSUE WITH IT. ON THE 5TH OF DECEMBER ME AND MY FAMILY WERE DRIVING HOME FROM THE BASE THAT WE ARE STATIONED AT OVERSEAS WHEN ALL OF A SUDDEN I LOST POWER IN THE VEHICLE. THE RPM'S SHOT UP BUT NEVER ACCELERATED. LUCKILY I WAS ABLE TO PULL OFF THE RD SAFELY. I SHUT OFF THE VEHICLE, RESTARTED IT PUT IT INTO GEAR AND NOTHING... WE HAD IT TOWED TO A LOCAL GARAGE OUT HERE AND THE MECHANIC SAID THAT MY TRANSMISSION IS JUNK... WE HAVE NOT HAD ANY OTHER PROBLEMS WITH THIS VEHICLE EXCEPT FOR THIS... NO WARNING LIGHTS OR ANYTHING CAME ON TO WARN US OF A POSSIBLE PROBLEM WITH THE VEHICLE.. WE DO NOT HAVE THE MONEY TO GET THIS FIXED AND STILL OWE ABOUT $9000.00 ON THIS VEHICLE. WHAT IS FORD GONNA DO ABOUT THIS???? *TR

• 12/07/2009· POWER TRAIN

  2004 MERCURY MONTEREY MY WIFE'S VAN WAS RUNNING AND WORKING PERFECTLY. SHE THEN WENT TO THE GROCERY STORE, CAME OUT AND STARTED THE VEHICLE. IT WOULD NOT GO ANYWHERE, THE TRANSMISSION WAS LOST. IT COST US $1400 TO REPLACE IT. *TR

• 12/06/2009· POWER TRAIN

  DRIVING CAR AT 65 MPH DOWN HIGHWAY AND TRANSMISSION LOST ALL POWER. COASTED TO A STOP ON BUSY HIGHWAY WHILE ON VACATION WITH ENTIRE FAMILY AND DOG IN VEHICLE 200 MILES FROM HOME. ENGINE WAS STILL RUNNING FINE BUT CAR WOULD NOT MOVE WHEN SHIFTING TRANSMISSION THROUGH ALL GEARS INCLUDING REVERSE. VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THEY DIAGNOSED PROBLEM AS A FAILED TRANSMISSION TORQUE CONVERTER. THERE WAS ABSOLUTELY NO INDICATION PRIOR TO THE FAILURE THAT THERE WAS ANY PROBLEM WITH THE TRANSMISSION. *TR

• 12/03/2009· POWER TRAIN

  I WAS DRIVING APX. 40 MPH WHEN THE RPM GAUGE VAMPED UP HIGH THEN BACK DOWN THEN THE VEHICLE LOST ALL POWER. WAS ABLE TO COAST TO SHOULDER OF ROAD. WE HAVE HAD NO PAST ISSUE/SYMPTOMS WHAT SO EVER. MYSELF AND MY FOUR CHILDREN WERE LEFT ON THE SIDE OF THE ROAD WAITING FOR HELP ON A VERY COLD DAY. ONCE THE VEHICLE WAS TOWED, TO A REPAIR SHOP, THE DIAGNOSIS: INTERNAL TRANSMISSION FAILURE, ALSO MENTIONED WAS SHAFT BROKE INSIDE TRANSMISSION, THE RADIATOR WOULD HAVE TO BE REPLACED DUE TO METAL SHAVINGS, THE TRANSMISSION COOLER/COMBO WILL HAVE TO BE REPLACED AND LINES FLUSHED. THE REPAIR COST: $3,363.43. NOTHING HAS BEEN DONE TO CORRECT/FIX THIS ISSUE BECAUSE WE DON'T HAVE $3,363.43 TO CORRECT/FIX THIS ISSUE. NO ICONS/WARNING LIGHTS, NO MESSAGES ON MY DASH MESSAGE BOARD. NO WARNING! *TR

• 12/01/2009· POWER TRAIN

  DRIVING AT APPROXIMATELY 25 MPH, WITHOUT WARNING, EXPERIENCED A COMPLETE LOSS OF TRANSMISSION. COASTED TO THE SIDE OF THE ROAD. NO GEARS, ENGINE REVS, SPINDLES TURN FREELY. THERE WAS NO NOISE ASSOCIATED WITH FAILURE, TRANSMISSION FLUID WAS NOT BURNED NOR DIRTY, NO LOSS OF FLUIDS. 46,000 MILES ON VEHICLE. NOT SURE WHAT TO DO WITH IT, LOOKING FOR SIMILAR PROBLEMS REPORTED. *TR

• 12/01/2009· STEERING

  DROVE VEHICLE APPROXIMATELY 5 MILES AND PARKED IT. GOT BACK IN TO MOVE IT, STARTED VEHICLE, HEARD A LOUD POP AND THE VEHICLE COMPLETELY SHUT DOWN... NO ELECTRICAL, WOULD NOT RESTART. TOW TRUCK CALLED, JUMPED BATTERY, WHEN IT STARTED UP IT WAS PUT IT IN DRIVE AND TURNED THE WHEEL TO THE RIGHT AND HEARD A HISSING SOUND AND SAW FLUID SQUIRTING OUT. EXPERIENCED A COMPLETE LOSS OF POWER STEERING. SHOP SAID STEERING RACK HAD GONE OUT, REPLACED STEERING RACK. *TR

• 11/30/2020· POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

  WELL I DIDNT KNOW HOW TO GO ABOUT THIS BUT AROUND AUGUST 2020 MY GRANDSON JUST GOT OUT OF KNEE SURGERY WE WAS DRIVING UP TO LIMESTONE NEW YORK WHEN ALL OF A SUDDEN MY VEHICLE STARTED SMOKING AND IT STOPPED MOVING SO I COSTED OFF THE ROAD WE WAS ON THE HIGHWAY WHEN IT HAPPENED SO WE SAT THERE AND THERE WAS ALOT OF TRANSMISSION FLUID EVERYWHERE SO A MAN STOPPED TOOK MY BOYFRIEND TO A STORE TO GET TRANSMISSION FLUID WHILE ME MY DAUGHTER N GRANDSON WAITED IN THE VEHICLE HE PUTS THE FLUID IN WE GOT IT TO MOVE TO THE NEXT EXIT WHERE THE FLUID JUST KEPT DRAINED OUT SO WE HAD TO SIT THERE AND WAIT FOR A RIDE AND A TOW WHICH THE PPL PICKED US UP AND BROUGHT US HOME THE NEXT DAY MY BF RENTED A CAR DOLLY AND WE RAN BACK UP TO GRAB AND TOW IT BACK TO MY PLACE AND IT HAS BEEN SITTING HERE EVER SINCE CAN SOMEONE HELP PLEASE I NEED MY VEHICLE FIXED I DON'T KNOW WHAT HAPPENED TO IT IT WAS DRIVING FINE AND ALL OF A SUDDEN IT JUST COMPLETELY STOPPED

• 11/23/2009· POWER TRAIN

  OUR TRANSMISSION/TORQUE CONVERTER WENT OUT ON OUR 2004 MERCURY MONTEREY. IT LEFT MY 4 YEAR OLD AND MY HUSBAND STRANDED ON 95 (HIGHWAY) FOR HOURS. IT JUST STOPPED MOVING. *TR

• 11/22/2010· POWER TRAIN

  TRANSMISSION FAILURE - CAUSED BY FAULTY TORQUE CONVERTER. *TR

• 11/20/2009· POWER TRAIN

  WAS DRIVING 2004 MERCURY MONTEREY PREMIER MINIVAN WHEN SUDDENLY WHILE IN DRIVE GEAR LOST ALL DRIVE POWER TO THE WHEELS. LUCKILY THERE WAS AN OUT TO PULL SAFELY OFF THE ROAD, INTO A DRIVEWAY. IF THIS WOULD'VE OCCURRED 1/4 MILE FURTHER IN THE ROADWAY THERE WOULDN'T HAVE BEEN AN "OUT" AS THIS IS A VERY CURVY MOUNTAINOUS ROAD WHERE FEW PLACES TO SAFELY EXIT THE HIGHWAY. POTENTIALLY THERE COULD'VE BEEN TERRIBLE INJURIES OR WORSE W/4 PASSENGERS IN THE VEHICLE INCLUDING MY PRECIOUS 2YR OLD DAUGHTER AND HANDSOME 4 YEAR OLD BOY. THERE WAS A COMPLETE LOSS OF POWER TALK ABOUT HAVING NO CONTROL OF A SITUATION. VERY SCARY AND NERVE RACKING. THIS IS DEFINITELY A SAFETY CONCERN THAT NEEDS TO BE A RECALL. THIS COULD'VE BEEN A WHOLE LOT WORSE. FIRST THING I DID WHEN I GT TOWED HOME WAS CHECKED INTERNET FOR PROBLEMS WITH TRANNY AND THE ARTICLE CAME UP ABOUT NHTSB PROBE ABOUT THIS EXACT DESCRIPTION SO I FELT I HAD TO MAKE A COMPLAINT. HOPE THIS ENOUGH DESCRIPTION. *TR

• 11/18/2009· POWER TRAIN

  WITH 54K MILES ON VEHICLE, AND NO PREVIOUS PROBLEMS, THE TRANSMISSION COMPLETELY FAILED WHILE DRIVING, WITH THE CAR HAVING TO COAST TO THE SIDE. IT HAS REQUIRED A TRANSMISSION REPLACEMENT. IT IS A 2004 MERCURY MONTEREY, AND IT APPEARS THAT MANY FORD/MERCURY OWNERS HAVE HAD THIS SAME PROBLEM. IT'S BAD ENOUGH THAT IT FAILS, BUT I WAS THANKFUL WE WEREN'T ON THE FREEWAY WHEN IT HAPPENED, JUST A CITY STREET. *TR

• 11/18/2009· POWER TRAIN

  SUDDEN COMPLETE TRANSMISSION FAILURE. *TR

• 11/18/2009· SUSPENSION

  FRONT BEARING AND HUB ASSEMBLY SCRAPING AND GRINDING NOISE REQUIRED REPLACEMENT AFTER 58,000 MILES. COULD NO LONGER TRUST EXTENDED USE OF VEHICLE FOR FEAR OF CATASTROPHIC FAILURE. *TR

• 11/17/2011· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT AFTER ENTERING A HIGHWAY DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW MOMENTS AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THAT THE ENGINE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,300.

• 11/16/2010· POWER TRAIN

  MY FAMILY AND I WERE TRAVELING DOWN A RURAL ROAD WHEN OUR 2004 MERCURY MONTEREY JUST LOST ITS POWER TO MOVE. THE ENGINE WAS STILL RUNNING BUT WHEN I PUSHED ON THE GAS WE DIDN'T HAVE ANY RESPONSE AND WE COASTED TO THE SIDE OF THE ROAD OUT IN THE COUNTRY AWAY FROM EVERYTHING AND EVERYONE. OUR CELL PHONE HAD NO SIGNAL SO I HAD TO WALK THREE MILES TO GET MY SIGNAL ON THE CELL PHONE TO BE ABLE TO CALL FOR HELP WHILE MY WIFE AND GRANDSON WAITED IN THE VAN UNTIL I RETURNED. I HAD TO GET THE VAN PULLED 35 MILES BACK HOME AND IT IS STILL SETTING BECAUSE NO ONE KNOWS WHY IT QUIT MOVING AND WHAT TO DO ABOUT IT. I TRIED ALL GEARS AND NONE OF THEM WORK. *TR

• 11/15/2010· POWER TRAIN

  I OWN A 1994 MERCURY MONTEREY MINIVAN AND THE TRANSMISSION WENT OUT WITH NO WARNING WHILE DRIVING ON A NARROW ROAD WITH NO SHOULDER. I HAD NOWHERE TO GO EXCEPT THE DITCH. MY VAN HAS UNDER 73000 MILES ON IT AND THIS IS THE SECOND MAJOR REPAIR TO THE TRANSMISSION IN LESS THAN 5 MONTHS. SOMETHING IS VERY WRONG WITH THE MERCURY MONTEREY TRANSMISSIONS AS EVIDENCED BY THE LARGE NUMBER OF REPORTS OF FAILURE AND THE FACT THAT A CLASS ACTION LAWSUIT WAS APPROVED AGAINST FORD FOR THIS EXACT PROBLEM>

• 11/14/2016· VEHICLE SPEED CONTROLCrash

  TL* THE CONTACT OWNED A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHEN THE GEAR SHIFTER WAS PLACED INTO THE REVERSE POSITION AND BACKING OUT OF A PARKING SPACE, THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A FENCE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO A BODY SHOP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

• 11/11/2010· POWER TRAIN

  SUDDEN (AND SILENT) AUTOMATIC TRANSMISSION FAILURE ON 2004 MERCURY MONTEREY WITH 59876 MILES. STOPPED AT A SIGNAL LIGHT, PROCEEDED ON GREEN LIGHT AND ACCELERATED TO 30 MPH, NO PROBLEMS, NORMAL ACCELERATION. PROCEEDED 500 FEET AND STOPPED AT RAIL ROAD CROSSING. VAN LOST MOTIVE POWER AND STOPPED. THE ENGINE REVVED BUT VAN DID NOT MOVE. NO WARNING, NO LIGHTS,NO SOUND, VAN WILL NOT MOVE. BLOCKED RAILROAD CROSSING, PUSHED VAN TO THE SIDE OF THE ROAD AND THEN GOT VEHICLE TOWED HOME. ALL MAINTENANCE PERFORMED AT MERCURY RECOMMENDED MILEAGE AND TIME. LOST TWO TRANSMISSIONS ON 2002 CHEVY VENTURE, AND BOUGHT THE VAN BASED ON FORD/MERCURY REPUTATION. *TR

• 11/07/2011· STEERING,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

  WHILE DRIVING DOWN THE ROAD, THE ENGINE DIED WITHOUT WARNING, NO POWER. IT HAD NO POWER STEERING, IT HAD SHUT OFF COMPLETELY. IT WAS HARD TO RESTART AND THEN AFTER GOING AGAIN IT DIED AGAIN AS I WAS TRYING TO PULL OVER. *TR

• 11/05/2015· POWER TRAIN

  TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. IN ADDITION, THE VEHICLE FAILED TO SWITCH INTO THE PARK POSITION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000.

• 11/05/2013· POWER TRAIN

  10 MONTHS AGO, IN DECEMBER OR 2012, WE RECEIVED A RECALL NOTICE (11S25) FOR THE TORQUE CONVERTER TO BE REPLACED ON OUR 2004 MERCURY MONTEREY. WE WERE TORN AS TO WHETHER WE SHOULD HAVE THE RECALL PERFORMED, AS WE HAD NEVER HAD A PROBLEM WITH IT IN 88,000 MILES. BUT THE RECALL NOTICE MADE IT SOUND LIKE IT WAS A SAFETY ISSUE AND WITH MY WIFE DRIVING OUR 3 KIDS AROUND WE RELUCTANTLY DECIDED TO HAVE THE RECALL PERFORMED. SO AFTER 10 MONTHS, LAST WEEK SHE WENT TO BACK OUT OF THE DRIVEWAY AND CLANK CLANK - NO POWER, FORWARD OR REVERSE. I HAD IT TOWED TO OUR DEALERSHIP AND THEY CONFIRMED THE PROBLEM WAS THE TORQUE CONVERTER - THE SAME ONE THEY REPLACED UNDER THIS RECALL 10 MONTHS AGO. HOWEVER THE CAR HAD SURPASSED THE 12,000 "WARRANTY" OF THE RECALLED/REPLACED PART BY 889 MILES! I SPOKE WITH THE DEALERSHIP AND WITH FORD MOTOR COMPANY, I ESCALATED IT TO MANAGEMENT AT FORD MOTORS AND ALL ARE BASICALLY TELLING US THAT TOO BAD, THE REPAIR COST IS $1800 AND THEY WILL OFFER NOTHING. IF WE HAD NEVER HAD THE RECALL DONE, WE WOULD NOT BE IN THIS SITUATION. WE HAD NO PROBLEMS PRIOR TO THE RECALL AND I FEEL FORD HAS SIMPLY REPLACED A FAULTY PART (OR NON-FAULTY AS WAS WITH OUR CASE PRIOR TO THE RECALL) WITH A FAULTY PART. A TORQUE CONVERTER SHOULD LAST 100,000+ MILES. NOT 12,889 MILES. EVEN IF WE COULD AFFORD IT, WE DON'T WANT TO SPEND $1800 TO HAVE SOMETHING "FIXED" AGAIN THAT WILL JUST LEAVE US STRANDED WITH ANOTHER $1800 BILL IN A YEAR WITH ANOTHER FAULTY TORQUE CONVERTER. *TR