2004 Mercury Grand Marquis

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2015· EXTERIOR LIGHTING

  MALFUNCTIONING HEADLIGHTS ON VEHICLE. UNEXPECTEDLY WITHOUT WARNING THE HEADLIGHTS FAILED MAKING FOR A DANGEROUS, SCARY DRIVE HOME. MANUALLY HAD TO HOLD DOWN THE HIGHBEAM LEVER TOWARDS ME TO DRIVE THE HOUR AND HALF HOME ON THE HIGHWAY.

• 12/28/2010· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STARTED THE IGNITION AND THE TEMPERATURE GAUGE DISPLAYED A HOT LEVEL READING WITH THE ILLUMINATION OF THE COOLANT WARNING INDICATOR. THE ENGINE BEGAN TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE HEAD GASKET. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 96,000.

• 12/28/2004· SERVICE BRAKES, HYDRAULIC

  WHEN PRESSING BRAKE PEDAL, FOOT ALSO FREQUENTLY DEPRESSES GAS PEDAL CAUSING CAR TO LURCH FORWARD. *JB

• 12/26/2018· STEERING

  WHEN I TURN THE CAR LET RIGHT WHILE TRAVELING AT ANY SPEED THE STEERING DOES NOT RETURN TO THE CENTER POSTITION. THE STEERING SEEMS TO GET HUNG UP ON VARIOUS POINTS LEFT OR RIGHT SLOW OR FAST. THE STEERING KNUCKLE LOOKS RUSTED.

• 12/26/2016· EXTERIOR LIGHTING

  MY CAR IS COVERED BY A RECALL FOR LIGHTING CONTROL MODULE CONTROLLING THE HEADLIGHTS. THIS RECALL WAS ISSUED DECEMBER 21, 2015. I JUST SPOKE TO THE SERVICE MANAGER AT MY LOCAL FORD DEALERSHIP AND I WAS INFORMED THAT FORD MOTOR COMPANY HAS NOT MADE REPAIR PARTS AVAILABLE AS OF THIS TIME. SINCE THIS RECALL COVERS A COMPONENT THAT WHEN IT FAILS CAN RENDER THE HEADLIGHTS INOPERABLE I AM CURIOUS AS TO WHY FORD MOTOR COMPANY IS BEING ALLOWED TO NOT MAKE A REMEDY FOR THIS RECALL AVAILABLE?

• 12/26/2015· EXTERIOR LIGHTING

  THE INSTRUMENT PANEL, RADIO, A/C, ETC., ALL INTERIOR LIGHTS FLICKER RANDOMLY. I NOTICE THIS WHEN I AM DRIVING AT NIGHT MOSTLY. IT DOES IT DURING THE DAY, BUT IS NOT AS NOTICEABLE. I HAVE ALREADY CHANGED THE MODULE ONE TIME, AND IT IS DOING IT AGAIN. HAS BEEN OCCURRING FOR TWO YEARS.

• 12/24/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR

• 12/23/2015· EXTERIOR LIGHTING

  DRIVING AT NIGHT, HEADLIGHTS TURN OFF SUDDENLY, WILL COME BACK ON IF LIGHTS ARE TURNED OFF AND TURNED BACK ON - HAPPENED 4 TIMES IN A 7 MILE DRIVE. DEALER REPLACED MODULE - LIGHTS STILL TURNING OFF - NO HELP FROM DEALER OR FORD MOTOR.

• 12/22/2008· ENGINE AND ENGINE COOLING

  INTAKE MANIFOLD CRACKED, NEEDED REPLACEMENT. THIS IS A PLASTIC COMPONENT WHICH IS NOT DESIGNED FOR COLD WEATHER CLIMATES. THIS IS THE SECOND TIME (SECOND CAR) THAT THIS HAS HAPPENED TO. *TR

• 12/20/2019· STEERING

  EXCESSIVELY QUICK CORROSION OF STEERING COLUMN UNIVERSAL JOINTS , MAKING HARD STEERING ( ALSO A SUBJECT OF RECALL 2006 GRAND MARQUIS RECALLS ).

• 12/19/2014· STEERING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT AFTER TURNING THE STEERING WHEEL, IT FAILED TO RETURN TO THE CENTER. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

• 12/19/2014· EXTERIOR LIGHTING

  MY LIGHTS WILL NOT COME ON THEY JUST SWITCH OFF SOMETIMES. I HAVE THE HOLD THE BRIGHTS JUST FOR THE LIGHTING TO GET HOME... *TR

• 12/19/2014· EXTERIOR LIGHTING

  I HAVE ESCAPED QUITE A FEW ACCIDENTS ON MY WAY HOME. WITH THE NEW TIME CHANGE, I LEAVE WORK RIGHT AT DUSK. THE LIGHTS WILL NOT COME ON. I LIVE WAY OUT IN THE COUNTRY AND HAVE TO DRIVE 15 MILES OUT. I HAVE TO SWITCH TO MY HIGH BEAM WHEN A CAR IS COMING MY WAY, AND I BLIND IT AND OTHER CARS AS WELL. I AM SOOOO TIRED OF THIS. I AM GOING TO CAUSE A TERRIBLE ACCIDENT !!!! I TOOK MY RECALL LETTER TO THE FORD CAR DEALERSHIP HERE IN TOWN MONTHS AND MONTHS AGO. I KEEP CALLING FOR AN UPDATE, AND THEY SAY THAT THE PART HAS NOT COME IN. WHAT CAN I DO? *TR

• 12/19/2007· STRUCTURE

  PAINT PEELING ON TRUNK. *TR

• 12/19/2005· VEHICLE SPEED CONTROLCrash

  DT: WHILE THE CONTACT'S FRIEND WAS PULLING INTO A PARKING LOT SHE PRESSED ON THE BRAKE PEDAL AND IT HESITATED WHILE STOPPING THE VEHICLE. ON A SEPARATE OCCASION, WHILE STOPPING AT A STOP LIGHT THE ACCELERATOR PEDAL GOT STUCK. THIS CAUSED THE CONTACT'S VEHICLE TO REAR END THE VEHICLE IN FRONT. WHEN THE BRAKE PEDAL WAS PRESSED THE VEHICLE WAS NON RESPONSIVE. THE CONTACT HAD TO TURN THE VEHICLE OFF TO GET IT TO STOP. NO INJURIES REPORTED. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP TO BE INSPECTED CONCERNING THIS PROBLEM.*AK

• 12/18/2021· EXTERIOR LIGHTING

  The lights keep coming off when I drive

• 12/18/2013· EXTERIOR LIGHTING

  2004 GRAND MARQUIS LS, WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD TURN OFF ON THERE OWN THEN COME BACK ON 5-10 MINUTES LATER THEN SHUT OFF AGAIN A SHORT WHILE LATER. MY HEADLIGHTS ARE NORMALLY POSITIONED IN THE AUTO LAMP MODE, IT WAS NO HELP TO TURN LIGHT OFF AND TRY IN THE MANUAL MODE THEY JUST CAME BACK ON WHEN IT FELT LIKE IT. IN SIDE DASH LIGHTS AND OUTSIDE PARKING/DRIVING LIGHTS WORKED NORMALLY, EMERGENCY FLASHERS WORKED NORMALLY. IN THE LATEST OCCURRENCE (12/17/2013) MY HEADLIGHTS WENT OUT 5 TIMES IN A 13.5 MILE DRIVE HOME . THIS IS A VERY DANGEROUS AND SHOULD BE LOOKED INTO AT ONCE. *TR

• 12/17/2010· FUEL SYSTEM, GASOLINE,STRUCTURE,TIRES,EQUIPMENT

  FUEL PUMP AND CRANKSHAFT SENSOR BOTH WENT OUT ON VEHICLE AT SAME TIME. REPAIR OF CRANKSHAFT SENSOR WAS A $400 AND FUEL PUMP REPAIR WAS $740. DOORS DO NOT LOCK PROPERLY WHEN USING THE KEY REMOTE AND LIGHTS INSIDE THE VEHICLE ON CONTROLS FLICKER ON AND OFF. HEATING ELEMENT IN LEATHER SEAT ON PASSENGER SIDE HAS NEVER WORKED AND HAD TO REPLACE TIRES DUE TO UNUSUAL WEAR AND TEAR. COST TO REPLACE TIRES WAS $478. DRIVER SIDES DOOR WILL NOT SHUT ALL THE WAY DUE TO ALIGNMENT PROBLEMS AND THIS PROBLEM HAS NOT BEEN CORRECTED. HAD TO REPLACE FUEL FILTER DUE TO LEAKING AND THIS COST $178. CAR HAS BECOME A MONEY PIT AND IT ONLY HAS 77,000 MILES ON IT. *TR

• 12/16/2013· EXTERIOR LIGHTING

  I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR

• 12/16/2013· STEERING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO TURN WITHOUT FORCE. THE CONTACT HAD TO USE EXTREME BODLIY FORCE TO COMPLETE ANY TURNS. THE FAILURE WAS RECURRING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STEERING SHAFT AND BEARINGS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.

• 12/15/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT INSPECTED FOR THE FAILURE. THE CONTACT STATED THAT HE BELIEVED THAT THE FAILURE WAS CAUSED BY THE SENSORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 57,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

• 12/15/2011· EXTERIOR LIGHTING

  2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO FAILURE OF HEADLIGHTS *TGW THE CONSUMER STATED THE HEADLIGHTS WOULD JUST RANDOMLY GO OUT AND COME BACK ON AFTER A MINUTE OR TWO. THE CONSUMER WAS INFORMED LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. *JB

• 12/13/2019· EXTERIOR LIGHTING

  AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC. ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000. CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39 THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.

• 12/13/2017· EXTERIOR LIGHTING

  MY VEHICLE WAS RECALLED, AND THE RECALL NOTICE STATES GO TO ANY FORD DEALER. I WENT TO PEGUES-HURST MOTOR COMPANY 200 SPUR 63, P. O.BOX 3686 LONGVIEW, TX 75606 (903) 758-6211. THEY DID THE REPAIR, BUT WHEN I PICKED UP MY VEHICLE THE AUTO LAMP NO LONGER WORKS. I REPORTED IT THE NEXT MORNING AND THE SERVICE ADVISOR, LUIS A CAVAZOS SAID THE TECHNICIAN TERRY L. BATES, TOLD HIM IT DID NOT WORK WHEN HE DROVE IT IN TO THE BAY. I TOLD HIM THAT WAS NOT TRUE AND THAT I KNOW THAT IT WORKED WHEN I DROPPED IT OFF BECAUSE I ALWAYS KEPT MY AUTO LAMPS ON AND IT WAS DARK WHEN I LEFT MY HOME TO DRIVE TO THEIR DEALERSHIP. I ARRIVED AT THEIR DEALERSHIP AT APPROXIMATELY 6:50 AM, DECEMBER 05, 2017 AND THEIR SERVICE DEPARTMENT DOES NOT OPEN UNTIL 7:00 AM. THEIR LIGHTS WERE STILL OUT AND I WAS THE SECOND VEHICLE THERE THAT MORNING. I TOLD THE SERVICE ADVISOR THAT THE MODULE KIT THEY PUT IN MUST BE DEFECTIVE OR HE HOOKED SOMETHING UP INCORRECTLY. IN ESSENCE THEY ARE CALLING ME A LIAR, CHEAT AND SCAM ARTIST. I SPOKE TO THE SERVICE MANAGER AND I GOT THE FEELING THEY WERE NOT TAKING RESPONSIBILITY SO I LOST TRUST IN THEM AND ASKED FOR THE GENERAL MANAGER OF THE DEALERSHIP WHO WAS NOT THERE AT 10:00 AM ON THURSDAY, DECEMBER 07, 2017. I ASKED THEM TO HAVE HIM CALL ME AND THEY SAID OKAY. LATER THAT DAY I WAS TOLD HE WAS ON VACATION UNTIL MONDAY, DECEMBER 11, 2017 AND AS OF TODAY, WEDNESDAY, DECEMBER 13, 2017 I HAVE NOT HEARD FROM THEM. I HAD MY PERSONAL MECHANIC CHECK AND HE BELIEVES IT IS THE MODULE THEY PUT IN THAT CAUSES MY AUTO LAMPS TO NO LONGER WORK. THE AMBER LAMPS STILL COME ON AND THE DASH BOARD STILL LIGHTS UP AND THE DOME LIGHTS STILL COME ON WHEN I UNLOCK THE CARE WITH MY REMOTE CONTROL. THIS COMPANY IS CALLING ME A LIAR, CHEAT AND A THIEF. I NEVER HAD A PROBLEM WITH THE CAR OR MY AUTO LAMPS. I AM NOT A THIEF OR CHEAT AS THEY HAVE IMPLIED.

• 12/13/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR

• 12/13/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER COULD NOT LOCATE A PROBLEM WITH THE HEADLIGHTS. THE CONTACT REPLACED THE LIGHT SWITCH BUT THAT DID NOT REMEDY THE PROBLEM. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.

• 12/09/2010· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,INTERIOR LIGHTING

  TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SINCE 2008, THE HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE LIGHTS WOULD TURN ON ONCE THE DOORS WERE OPENED BUT WHEN THE VEHICLE WAS STARTED, THEY WOULD TURN OFF. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY THE COMPUTER WHICH WAS REPLACED. HOWEVER, THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 110,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE INSIDE LIGHTS WENT OUT AS WELL. UPDATED 05/09/11

• 12/09/2009· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN DRIVING THE HEADLIGHTS WILL TURN OFF FOR FOUR MINUTES AND THEN TURN BACK ON. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE HEADLIGHT MODULE SWITCH NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 124024.

• 12/08/2016· STEERING

  WHILE DRIVING STEERING LOCKED UP AND BECAME HARD TO STEER, LUCKILY I WAS DRIVING THE CAR AND NOT MY WIFE, SHE WOULD NOT HAVE BEEN ABLE TO STEER CAR. MECHANIC LOOKED AT AND SAID IT DOESN'T APPEAR TO BE THE POWER STEERING PUMP. LOOKS LIKE STEERING SHAFT. MECHANIC SAID HE'S SEEN THIS IN FORD AND MERCURY, SAID THEY HAVE HAD RECALLS ON THIS PROBLEM. CALLED FORD, SAID NO RECALL FOR 2004, YET 2005 AND 2006 HAVE BEEN RECALLED FOR STEERING SHAFT PROBLEMS. *TR

• 12/07/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS BECAME OVERHEATED AND FAILED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.

• 12/07/2004· ENGINE AND ENGINE COOLING

  CRACK INTAKE MANIFOLD BECAUSE IT'S PLASTIC. I HAD TO PAY FOR THE REPAIR AND I WAS NOT AT FAULT.*AK

• 12/06/2013· STEERING

  THE POWER STEERING DID NOT FEEL RIGHT TO ME SO I TOOK IT TO TRIANGLE SERVICE CENTER, 177 BOSTON RD, CHELMSFORD. THEY INSPECTED THE POWER STEERING SYSTEM AND THE INTERMEDIATE (LOWER) SHAFT WAS BINDING AND NEEDED REPLACEMENT. HOWEVER, BECAUSE OF THE FORD RECALL FOR 2005-2011 FORD VEHICLES, I CAN NOT GET PARTS. I CALLED FORD AND WENT TO THE DRUM HILL DEALERSHIP IN LOWELL BUT SINCE THE 2004 MERCURY GRAND MARQUIS ARE NOT IN THE RECALL, I HAVE NO RECOURSE. THIS IS THE SAME PART THAT NHTSA INVESTIGATED AND CALLED FOR A RECALL ON THE 2005-2011 FORD VEHICLES. I BELIEVE THE 2004 VEHICLES SHOULD BE INCLUDED IN THE RECALL AS IT IS THE SAME PART IN THE POWER STEERING SHAFT THAT HAS FAILED IN THE 2004 THAT FAILS IN THE 2005-2011 MODELS.

• 12/05/2016· EXTERIOR LIGHTING

  A RECALL WAS ISSUED REGARDING HEADLIGHTS NOT FUNCTIONING FOR THIS CAR LAST YEAR. I OWN 2 MERCURY GRAND MARQUIS, BOTH HAVE HEADLIGHTS THAT GO OUT INTERMITTENTLY AND THE LOCAL DEALER MAINTAINS THAT THE PARTS STILL AREN'T AVAILABLE TO COMPLETE THE RECALL SERVICE. SO THE END RESULT IS I HAVE 2 CARS I CAN ONLY DRIVE DURING DAYLIGHT WITH NO PRECIPITATION OR FOG IN THE FORECAST. THE SERVICE MANAGER SAYS THAT WE COULD PAY PRIVATELY TO HAVE IT FIXED AND THEN MAYBE GET REIMBURSED BY FORD. I BELIEVE FORD SHOULD BE DOING MORE TO COMPLETE THIS RECALL SERVICE.

• 12/05/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY BECAME INOPERATIVE. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM AND INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE MALFUNCTION. ALSO, THE DEALER WAS NOTIFIED OF THE ISSUE WHO ADVISED THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 07/17/2013 *JS

• 12/05/2011· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  THE HEADLIGHTS FAILED DURING OPERATION OF THE VEHICLE WHILE IN LIGHT RAIN AT NIGHT IN TOWN. I DID NOT NOTICE THE LIGHTS FAILED, ON COMING TRAFFIC FLASHED THEIR LIGHTS TO TELL ME MY LIGHTS WERE OFF. PULLING OVER TO THE CURB I WIGGLED THE CABLING UNDER THE DASH AND THE LIGHTS CAME ON, I THEN PROCEEDED TO MOVE AGAIN AND THE LIGHT WENT OFF. AFTER A FEW ATTEMPTS OF WIGGLING THE CABLING NEAR THE LEM MODULE THE LIGHTS STAYED ON ENOUGH TO RETURN TO MY HOME. THIS HAS BEEN AN ON GOING SITUATION WITH THE LIGHTS, AND I HAVE BEEN ON THE INTERNET TO TROUBLESHOOT THIS FAULT IN THE FORD MOTOR VEHICLES. THAT THIS PROBLEM HAS BEEN REPORTED WITH OUT A RECALL IS APPALLING. THE LOCATION OF THE FAILED UNIT MOST LIKELY IS THE REASON FOR SERVICE MECHANIC ESTIMATES OF $700 TO $1500 TO REPLACE THIS PART. ONE ONLY HAS TO GO ON THE INTERNET AND WRITE THE 2004 LIGHTING PROBLEM AND SEE THE LEM MODULE HAS A UN-GOING PRODUCT FAILURE. *TR

• 12/05/2005· POWER TRAIN

  STOPPED AT RED LIGHT. ENGINE STOPPED. COULD NOT RESTART. WAS TOWED TO LINCOLN/MERCURY DEALER. DIAGNOSIS INDICATED FAILURE OF POWERTRAIN COMMAND MODULE. ACCORDING TO SERVICE MANAGER THIS FAILURE COULD TAKE PLACE AT ANY TIME OR PLACE AND AT ANY SPEED. SUBSEQUENT TO THIS THE HEATER MOTOR BLOWER CONTROL UNIT FAILED.*JB

• 12/03/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ACTIVATED, THERE WAS A SUDDEN FAILURE IN THE HEADLIGHT ILLUMINATION. THE CONTACT CONTINUED TO DRIVE AND WITHIN SEVERAL MINUTES, THE HEADLIGHTS OPERATED NORMALLY. AN AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE MALFUNCTION. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

• 12/01/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE LIGHTS WOULD CONTINUOUSLY FLICKER ON AND OFF. IN 2006 AND 2009, THE DEALER REPLACED THE LIGHTING CONTROL MODULE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 121,000 AND THE FAILURE MILEAGES WAS 60,000. UPDATED 01/05/12*LJ UPDATED 01/09/12

• 11/30/2015· STEERING

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED WHEN TURNED TO THE LEFT. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 218,801.

• 11/30/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLES SPEED INCREASED. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE BEGAN TO REDUCE SPEED. THE CONTACT MANEUVERED ONTO THE EMERGENCY LANE AND TURNED THE VEHICLE OFF. AFTER RESTARTING THE VEHICLE, IT BEGAN TO FUNCTION NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

• 11/29/2021· ENGINE AND ENGINE COOLING

  The contact owns a 2004 Mercury Grand Marquis. The contact stated that she noticed a leak underneath her vehicle with the check engine and coolant warning lights illuminated. The contact had taken the vehicle to an independent mechanic where it was discovered that coolant had been leaking from a crack in the intake manifold. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

• 11/28/2010· EXTERIOR LIGHTING

  DRIVING AT 75 MILES PER HOUR AT NIGHT ON INTERSTATE 40, THE HEADLIGHTS AND DASHLIGHTS WENT OUT ON THE 2004 MERCURY GRAND MARQUIS. *TR

• 11/28/2004· POWER TRAINCrash

  MY CAR A MERCURY GRAND-MARQUIS(2004), ON OCTOBER 14,2004 ALMOST CAUSED TO MY WIFE AND MYSELF A TRAGEDY.IN MY OWN HOME, THE CAR FAILED IN TRANSMISSION TO GO REAR, INSTEAD WENT FORWARD INTO MY BACKYARD,CRASHED AGAINST A TREE AND WENT INTO A LAKE IN MY PROPERTY. AS A RESULT THE CAR WAS TOWED TO ALAN FORD IN BLOOMFIELD HILLS,MI FOR RAPAIRED WITH DAMAGES OVER $14.000.I MADE THE A COMPLAIN BY PHONE TO THE NHTSA AND PROMISSED A LETER PEPLY WHICH NEVR HAPPENED AND FOLOW UP CALLS IT WAS INFORMED TO ME THAT THERE WAS NEVER A RECORD OF MY CALL.*AK

• 11/27/2015· EXTERIOR LIGHTING

  I WAS DRIVING DOWN THE ROAD AT NIGHT AND WAS TURNING LEFT WHEN MY HEADLAMPS JUST TURNED OFF FOR NO REASON AND I HAD TO DRIVE WITH HIGH BEEMS THE ONLY WAY THEY WOULD WORK IS IF YOU HOLD THE TURN SIGNAL LEVER TOWARDS YOU.THIS SCARED ME TO DEATH BECAUSE IN MY STATE AT THIS TIME OF YEAR DEER ARE EVERYWHERE.

• 11/26/2013· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR

• 11/24/2015· EXTERIOR LIGHTING

  WHEN I WAS DRIVING MY MERCURY GRAND MARQUIS ON THE HIGH WAY THE LIGHTS JUST SHUT OFF AT FIRST IT WOULD HAPPEN FOR SHORT PERIODS OF TIME AND IF I PUSHED IT IN THEY WOULD WORK WELL AFTER A MONTH OF TWO IT COMPLETELY WOULDN'T STAY ON ANYMORE AND THE HIGH BEAMS I WOULD HAVE TO USE WON'T WORK ANY LONGER AS WELL.

• 11/23/2020· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  SOMETIMES THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. THEN WHEN THE CAR IS TURNED OFF, THERE IS A CLICKING NOISE IN THE DRIVER SIDE DASHBOARD THAT CONTINUES UNTIL IT DRAINS THE BATTERY. ALSO, SOMETIMES THE DOOR LOCKS CYCLE OPEN OR CLOSED WHETHER THE CAR IS DRIVING OR OFF. THIS HAS HAPPENED MULTIPLE TIMES AND CAUSED ME TO REPLACE THE BATTERY, AND STILL I HAVE TO JUMP THE CAR FROM TIME TO TIME. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST FEW YEARS, BUT ONLY NOW HAVE I FOUND THIS SITE TO REPORT IT TO.

• 11/22/2013· STEERING

  THE VEHICLE WAS BEING HARD TO STEER AND TURN - TOLD IT TO THE DEALER AND WAS DECLARED UNSAFE TO BE ON ROAD. HAD TO GET THE STEERING COLUMN CHANGED TO THE TURN OF $679.00 - STILL HAVE DEFECTIVE PART AND RECEIPT FOR THE WORK THAT WAS DONE. *TR

• 11/22/2011· SUSPENSION

  "CHECK AIR SUSPENSION" LIGHT CAME ON. VEHICLE BOTTOMED OUT CAUSING VERY POOR HANDLING AND CONTROL. REPAIR SHOWED FAILURE OF AIR COMPRESSOR PUMP, PART NUMBER 8W1Z5319A, A PART COMMON TO FORD MOTOR VEHICLES WITH AIR SUSPENSION. THE REPLACEMENT PUMP HAS A MRP OF $410.00 AND $238.00 LABOR. THE VEHICLE IS ONLY DRIVEN ON PAVED ROADS AND HAS NEVER BEEN DAMAGED BY POOR ROAD CONDITIONS.

• 11/21/2008· VISIBILITY

  THE "ACTUATOR" THAT ALLOW HOT AIR TO FLOW INTO THE CAR FOR HEAT MALFUNCTIONS AND WILL NOT MOVE. YOU CAN NOT DEFROST THE WINDSHIELD RESULTING IN ZERO VISIBILITY WHILE DRIVING IN THE COLD. *TR