2004 Lexus GX470

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2004 LEXUS GX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT HAD TO BE TAKEN TO THE HOSPITAL BY AMBULANCE. THE CONTACT HAD NECK INJURIES AND WAS TREATED. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

• 12/23/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/09/2004· POWER TRAIN

  THERE IS A VIBRATION WHILE DRIVING FROM THE DRIVESHAFT OF MY 2004 LEXUS GX470. LEXUS IS AWARE OF THE PROBLEM AND STATES MANY OF THE 2004S HAVE THE SAME PROBLEM. THEY REPLACED PARTS ON 12/7/04 AND TOLD ME IT DID NOT FIX THE PROBLEM AND LEXUS CLAIMS THEY ARE NOT ABLE TO FIX ALL OF THESE PROBLEMS. THEY CLAIM THEY ARE WORKING ON A SOLUTION TO REPAIR IT BUT HAVE NOT FIGURED ONE OUT YET. I WAS ON A LEXUS OWNERS WEB SITE AND MANY OTHERS HAVE THE SAME PROBLEM. ARE THEY WAITING FOR IT TO BECOME A SAFETY ISSUE?!!! I PAID NEARLY $50,000 FOR A VEHICLE AND I AM BEING TOLD THEY DON'T HAVE A SOLUTION TO FIX THE VIBRATING WHEN I DRIVE ON THE HIGHWAY? WILL THEY WHEN ONE OF US LOSES CONTROL OF OUR VEHICLE??? HELP!!!*AK

• 12/08/2016· STEERING

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. WHILE ACCELERATING FROM A STOP AT 5 MPH AND TURNING THE STEERING WHEEL LEFT OR RIGHT, THE POWER ASSIST FAILED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

• 12/07/2010· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT WAS DRIVING 30 MPH WHEN HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SHOULDER, HEAD AND BACK. A PASSENGER SUSTAINED A BROKEN NOSE AND BROKEN CHEEK BONE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 89,000.

• 12/03/2018· AIR BAGS,UNKNOWN OR OTHER

  THERE WAS A RECALL ON MY VEHICLE. THE DASHBOARD IS ALL CRACKED BUT MY PROBLEM IS THAT I DRIVE MY KIDS AND THERE IS A RECALL PROBLEM WITH SIDE CURTAIN-SHIELD-AIRBAGS (CSAS) WHICH DEPLOY FROM THE ROOF RAILS IN THE EVENT OF CERTAIN TYPES OF CRASHES. I HAD CALL 2 DIFFERENT LEXUS AND THE HEADQUATERS AND THEY ALL THEM ME DIFFERENT THINGS. I JUST WANT THE DASHBOARD AND AIRBAGS TO BE FIX AS THIS IS A FAMILY BAG.

• 11/28/2009· VEHICLE SPEED CONTROLCrash

  SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 75 DEGREES. THE PASSENGER IN THE FRONT SEAT IS AN ELECTRONIC ENGINEERING THAT RUNS A COMPANY THAT IS KNOW IN THE INDUSTRY AS RESOLVING INTERMITTENT PROBLEMS IN THE MOST COMPLEX SYSTEMS OF DEPARTMENT OF DEFENSE (DOD) (E.G. F-14, EA-6B). HIS OBSERVATION DURING THE ACCIDENT IS THAT THERE WAS EXTREMELY LOW PROBABILITY THAT THE DRIVER COULD OF MOVED THEIR FOOT FROM BRAKE THAT WAS USED TO DECELERATE THE VEHICLE TO THE POINT WHEN THE SUDDEN ACCELERATION STARTED. *TR

• 11/21/2014· AIR BAGS

  VEHICLE HAD BEEN PARKED ALL NIGHT, PUT KEY IN IGNITION TURNED KEY TO 'ON' PASSENGER SIDE CURTAIN AIR BAG DEPLOYED. VEHICLE WAS NOT RUNNING AND WAS NOT MOVING, SHIFT WAS IN "PARK". *TR

• 11/16/2010· ELECTRONIC STABILITY CONTROL (ESC)

  TL*THE CONTACT OWNS A 2004 LEXUS GX470. HE EXPERIENCED A RECURRING FAILURE IN WHICH THE BRAKES WOULD ENGAGE WHILE DRIVING AT ANY SPEED AND THE VEHICLE WOULD PULL TOWARDS THE RIGHT. DURING THE FAILURE THE VSC LIGHT ALSO ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR OCCASIONS WHO STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 70,000. THE CURRENT MILEAGE WAS 90,000.

• 11/05/2016· SUSPENSION,SEATS,UNKNOWN OR OTHER

  THE ENTIRE DASH BOARD IS CRACKED. THERE ARE SPOTS ON MY LEATHER SEATS AND ARM RESTS ARE CRACKED AND TORN. ALSO TOLD THE TRUCK DOESN'T HAVE SHOCKS BUT I CAN FEEL EVERY BUMP

• 11/04/2015· AIR BAGS,UNKNOWN OR OTHER

  MY 2004 LEXUS GX470 IS GARAGE KEPT AND THE DASH HAS SEVERAL CRACKS. ONE AROUND THE INSTRUMENT PANEL AND ONE ABOVE THE AIR CONDITIONING VENTS AND ONE THE PASSENGER SIDE. I KEEP MY DASH CONDITIONED AND MY CAR IS VERY WELL MAINTAINED. DESPITE MY EFFORTS THE CRACKS CONTINUE TO GET WORSE. THIS STARTED A FEW YEARS AGO AND CONTINUES TO PROGRESS. I AM AFRAID THAT WILL EFFECT THE INTEGRITY OF THE AIRBAGS SHOULD THEY DEPLOY.

• 10/29/2020· STRUCTURE

  VEHICLE MAINTAINED PER MANUAL. FRAME RUSTED THRU IN NUMEROUS PLACES, VIABLE HOLES OBVIOUS. VEHICLE DEEMED UNSAFE UPON INSPECTION. LEXUS HDQTRS IN PLANO, TX AND PARSIPPANY NJ REFUSED ANY RESPONSIBILITY FOR LOSS OF VEHICLE. I MAILED A PACKAGE OF CORRESPONDENCE AND PHOTOGRAPHS TO YOUR ADDRESS VIA CERTIFIED MAIL OCT 7,2020, RETURN RECEIPT NOT REC'D. FRUSTRATED WITH LACK OF RESPONSE.. TOYOTA REPLACED OR REPURCHASED TRUCK W/SAME FRAME, LEXUS REFUSED RECEIVED CASE # 11362013, YOURAGENCY.

• 10/27/2021· STRUCTURE

  Vehicle maintained per manual. Frame rusted thru in numerous places, viable holes obvious. Vehicle deemed unsafe from Pep Body service personnel. Attached a frame picture from passenger side.

• 10/26/2016· UNKNOWN OR OTHER

  CRACKED DASHBOARD AND OCCASIONAL THUMP,BUMP WHEN I STOP AT STOP LIGHTS

• 10/25/2011· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED THE CONTACT THAT THE HEAT SHIELD HAD DETACHED FROM THE VEHICLE BECAUSE THE BOLTS WERE WORN. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 120,000. A LOCAL REPAIR SHOP INFORMED THE CONSUMER, THE HEAT SHIELD LOCATED ABOVE THE MUFFLER HAD FALLEN OFF AND WAS TRAPPED BETWEEN THE MUFFLER AND THE FLOOR PAN OF THE VEHICLE. THE VIBRATION NOISE HEARD WAS THE HEAT SHIELD RATTLING ON THE MUFFLER ITSELF. UPDATED 06/05/12

• 10/21/2015· SUSPENSION

  AT START UP THE REAR HEIGHT GOES UP AND STAYS UP. TOOK IT TO THE SHOP AND THEY MANUALLY BLED THE AIR. SAID SENSOR GO OUT ALL THE TIME AND COST A LOT TO REPLACE. CURRENTLY STAYING LEVEL BUT RIDES A LITTLE TIGHT. DEFINITELY DON'T WANT TO PAY $3000 FOR A FIX.

• 10/11/2014· AIR BAGS,STRUCTURE

  MY VEHICLE WAS PURCHASED FROM A LOCAL LEXUS DEALERSHIP IN JANUARY 2008 AND SINCE THEN HAS BEEN GARAGED DURING THE DAY AT MY OFFICE AND GARAGED OVERNIGHT IN MY BUILDING'S ENCLOSED PARKING STRUCTURE. THE VEHICLE RARELY SAT IN THE SUN FOR EXTENDED PERIODS OF TIME, BUT IN NOVEMBER 2012, CRACKS ON THE PASSENGER SIDE DASH BEGAN APPEARING. THEY WERE RAZOR THIN AND BY THE END OF 2013, THE ENTIRE PASSENGER SIDE DASH WAS COVERED IN CRACKS, DIRECTLY ABOVE THE AIR BAG. THE LEXUS DEALERSHIP EXPLAINED THAT SINCE THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NO OPEN RECALL, ANY REPAIR WOULD BE AT MY EXPENSE, WHICH WOULD BE APPROXIMATELY $2,500. I SEARCHED MULTIPLE ONLINE FORUMS (CLUBLEXUS.COM, LEXUSOWNERSCLUB.COM) AND THIS SAME PREMATURE CRACKING OF THE GX470 DASH WAS BEING EXPERIENCED BY HUNDREDS OF OWNERS. I ALSO OWN A LEXUS LS430 AND I HAVE TREATED IT EXACTLY LIKE MY GX470, BUT THANKFULLY THE LS HAS NOT EXHIBITED ANY DASH CRACKING. I FEEL THAT THE GX470 DASH CRACKING ISSUE IS A SAFETY RISK, SINCE THE INTEGRITY OF THE DASH IS BEING COMPROMISED AND IT MAY NEGATIVELY EFFECT THE FUNCTIONING OF THE VEHICLE AIR BAGS. I FEEL THAT THIS PROBLEM IS DUE TO POOR QUALITY MATERIALS AND THAT LEXUS SHOULD PROVIDE A REPLACEMENT AT NO COST TO THE VEHICLE OWNER. *TR

• 10/09/2012· SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLCrash

  MY WIFE WAS DRIVING OUR SUV AND WAS ATTEMPTING TO PARK IT IN A BANK PARKING LOT IN NILES, IL. THE SUV ACCELERATED SUDDENLY WITHOUT MY WIFE PRESSING THE GAS PEDAL CAUSING HER TO DRIVE OVER A GREEN SPACE, HIT A SIGN ON BANK'S PROPERTY, DRIVE OVER A LARGE BUSH AND A WIRE FENCE AT AN ADJACENT PARK AND FINALLY STOP AFTER REPEATEDLY PRESSING THE BRAKE PEDAL. WE TOWED THE CAR TO THE LEXUS DEALERSHIP AND FROM THERE TO A BODY SHOP. WE HAD THE CAR FOR 8 YEARS AND THIS IS THE FIRST TIME THAT THIS ISSUE OCCURRED. A POLICE REPORT WAS FILED AND THE DAMAGE WAS ASSESSED BY OUR INSURANCE COMPANY.

• 09/30/2020· STRUCTURE

  DICSCOVERED DURING MINOR REPAIR,FRAME OF VEHICLE IS COMPLETELY DETERIORATED DUE TO RUST T.FRAME PERFORATED IN NUMEROUS PLACES. RATED UNFIT TO DRIVE ,LEXUS DENIES ANY RESPONSIBILITY. VEHICLE IS IN NEED OF COMPLETE FRAME REPLACEMENT . VEHICLE AVAILABLE FOR INSPECTION. RUST APPEARS AT BOX FRAME AND WELDS THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS

• 09/24/2019· STRUCTURE

  2004 LEXUS GX 470. HAS FRAME ROT DUE TO THE CONDINSATION HOSE RELEASED ON TOP OF THE PASSANGER SIDE FRAME. IT RUNS DOWN THE PASSANGER SIDE FRAME AND PUT HOLES IN IT DUE TO INPROPER PLACEMENT. NOW THE PASSANGER SIDE DOOR IS SLIGHLY OUT OF ALIGNMENT WHEN CLOSED. I HAVE HAD TO WRAPP STEEL AROUND THE FRAME. FROM FRONT DOOR TO FRONT OF BACK WHEEL. CONTACTED LEXUS AT 1800-255-3987 IN PLANO TEXAS FOR CASE NUMBER [XXX]. THEN SAID ONLY A MINOR WARRANTY FOR CORRESION AND IT IS NOT COVERED. ALSO THE PERSON ON THE PHONE REFUSED TO GIVE ME TOYOTA HEADQUARTERS MAILING ADDRESS. THIS RUST IS ON TOP OF THE FRAME AND I BELIEVE WOULD TAKE 10-15 YEARS TO SHOW UP. THERE IS NOW MANY HOLES IN ONLY THE PASSANGER SIDE FRAME. HERE ARE PICTURES PICTURE 6100 SHOWS THE HOSE OVER THE FRAME. IS IT POSSIABLE THE CAR COULD BRAKE WHEN DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

• 09/24/2013· STRUCTURE

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE DASHBOARD MATERIAL WAS DEFECTIVE AND BECAME FRACTURED. THE DEALER ADVISED THE CONTACT THAT THE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DASHBOARD WAS NOT REPLACED. THE FAILURE MILEAGE WAS 88,403 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 11/30/13

• 09/22/2005· POWER TRAIN

  CLUNK AND VIBRATION AND THUMP IN TRANSMISSION. *NM

• 09/20/2017· AIR BAGS,SERVICE BRAKESCrash

  BRAKES TOTALLY FAILED WHILE DESCENDING A STEEP INCLINE ON A CITY/ STATE HIGHWAY CAUSING LOSS OF CONTROL AND IMPACT WITH A TREE. AIR BAGS FAILED TO DEPLOY.

• 09/13/2004· ENGINE AND ENGINE COOLING

  WHILE ACCELERATING THE VEHICLE EMITTED A SULFUR/ROTTEN EGG SMELL. *NM THE PROBLEM WAS DUE TO THE CATALYTIC CONVERTER. *SC *JB

• 09/09/2004· POWER TRAIN

  DRIVESHAFT HAS A JERK FEELING WHEN STOPPING AND ACCELERATING. WHEN STOPPED AT LIGHT YOU GET A JERK FEELING, AS THOUGHT SOMEONE FROM REAR BUMPED INTO YOU. HAD LEXUS LOOK AT THE PROBLEM, AND THEY ADJUSTED SOMETHING IN THE DRIVE SHAFT. BUT IT STILL HASNT CORRECTED THE PROBLEM. I UNDERSTAND THAT THERE IS A NEW DRIVE SHAFT THAT THEY CAN PUT IN, BUT AS OF THIS DATE, THEY FEEL THAT THE ADJUSTMENT WOULD CORRECT THIS PROBLEM. I SEEMS TO HAVE GOTTEN WORSE. NOW UPON ACCELLERATION I GET A JERK FEELING. ANYONE HAVEING SAME PROBLEM/OR REMEMEDY PLEASE CONTACT ME. CBALTAX@HOTMAIL.COM. *AK

• 09/07/2014· STRUCTURE,WHEELS

  1. MY DASH BOARD HAS CRACKED, I TOOK IT TO WOODFIELD LEXUS IN CHICAGO, THEY DID SOME PATCH WORK, BUT NOW MORE CRACKS HAVE APPEARED AND I FEEL IT MAY INTERFERE WITH AIRBAGS. HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING.HTML BY GOING THOUGH THE FORUMS, IT SEEMS COST OF REPLACING 1200 TO 3000 DOLLARS IS A LOT OF MONEY FOR THE PART WHICH SHOULD NOT CRACK IN THE FIRST PLACE. OBVIOUSLY IT IS DEFECTIVE MATERIAL, LEXUS HAS BEEN USING TO MAKE DASHBOARDS 2. CHROME PLATING ON MY WHEELS IS COMING OFF BADLY. *TR

• 08/27/2014· STRUCTURE

  WE FIRST NOTICED WHAT LOOKED LIKE TINY BUBBLES UNDER THE DASH AND THE RAISED AREAS STARTED TO SHOW TINY SPLITS AND SINCE THEN HAS CONTINUED TO BUBBLE, SPLIT AND CRACK. THERE ARE SIGNIFICANT AREAS OF SPLITTING AROUND THE OUTLINE OF THE GAUGES, ACROSS THE TOP OF THE DASH, DOWN THE SIDES AND THEY CONTINUE TO GROW IN SIZE AND INTO OTHER AREAS. IN 2010 WROTE YOUR HEADQUARTERS AND AFTER A FEW MONTHS RECEIVED A CALL FROM ONE OF YOUR REPRESENTATIVES. HE ASKED SEVERAL QUESTIONS AND I TOLD HIM THE CAR HAD BEEN GARAGED SINCE WE BOUGHT IT IN 2006 FROM A LEXUS DEALER IN CLEARWATER. HE GAVE ME THE USUAL QUESTION AND ANSWER INVESTIGATION AND SAID HE COULD DO NOTHING. FINALLY, HE SAID SINCE I HAD NOT HAD EVERY OIL CHANGE AND REPAIR DONE AT A LEXUS DEALER AND THE WARRANTY HAD EXPIRED I WAS NOT ENTITLED TO ANYTHING AND I SHOULD HAVE EXTENDED THE WARRANTY. I FELT THE LEXUS I OWNED SHOULD NOT HAVE A DASH THAT WAS DETERIORATING AFTER THIS SHORT PERIOD OF OWNERSHIP AND IT HAD TO BE A DEFECT. YOUR REPRESENTATIVE OFFERED FOR LEXUS TO PAY FOR ONE-HALF THE COST OF THE DASH REPLACEMENT, BUT I FELT THAT THE DASH WAS DEFECTIVE AND THERE WAS NO REASON FOR ME TO PAY TO HAVE ANY PART OF THE REPLACEMENT. I FEEL THE ONLY REASON THE DASH COULD BE SPLITTING IS THE MATERIAL IT WAS FORMED WITH OR WHATEVER PROCESS WAS USED. I REALIZE AS OF THIS YEAR THE CAR IS TEN YEARS OLD, BUT THIS HAS BEEN ON ONGOING PROBLEM NOT A NEW ONE AND IT HAS NOT BEEN RESOLVED. I HAVE HAD FEW PROBLEMS WITH THE LEXUS AND ONLY IN THE LAST FEW YEARS HAS IT NEEDED ANY EXTENSIVE REPAIRS. AFTER CHECKING PRICES AT DIFFERENT DEALERSHIPS I DID USE THE LEXUS DEALERSHIP, BECAUSE THEY WERE VERY CLOSE IN PRICE TO THE OTHER ESTIMATES THAT I HAD GOTTEN AND SINCE THEIR REPAIRMEN WERE TRAINED AND UPDATED ON LEXUS REPAIRS I RESPECTED AND APPRECIATED THEIR KNOWLEDGE AND EXPERIENCE. *TR

• 08/23/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 08/09/2016· VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

  I OWN A 2004 LEXUS GX470. IN JUNE 2016, I WAS TURNING INTO A DRIVEWAY AND THE CAR VEHICLE STABILITY CONTROL SYSTEM KICKED IN AND CAUSED THE CAR TO JERK BACK AND FORTH, ALMOST CAUSING AN ACCIDENT. I WAS DRIVING AT A LOW SPEED AND IN IDEAL ROAD CONDITIONS, NO REASON FOR THE VSC TO KICK IN. THE VSC LIGHT CAME ON AND HAS SINCE REMAINED ON. SINCE THAT EVENT, THE VEHICLE STABILITY CONTROL SYSTEM HAS KICKED IN FOR NO REASON NUMEROUS TIMES. JUST A FEW EXAMPLES, IN JULY, WHILE I WAS TRAVELING 25 MPH ON AN EXIT RAMP, SUDDENLY THE VSC TOOK OVER AND IT CAUSED THE CAR TO SWERVE BACK AND FORTH, ALMOST CAUSING ME TO RUN OFF THE RAMP INTO AN EMBANKMENT AND WHILE GOING OVER A SPEED BUMP, IT KICKED IN AND ALMOST CAUSED ME TO SWERVE INTO ONCOMING TRAFFIC. IN EACH CASE, THE ROAD AND WEATHER CONDITIONS WERE NOT AN ISSUE. THE CAR DOES NOT FEEL STABLE, AS IT DID BEFORE. I HAVE TO DRIVE SLOWER, TAKE TURNS SLOWER, AND ADJUST HOW I APPROACH STANDARD DRIVING.I TOOK THE CAR TO THE LEXUS DEALERSHIP AND AFTER $2500 WORTH OF REPAIRS, THE VSC CONTROL LIGHT IS STILL ON AND THE CAR IS STILL UNSTABLE. THEY CLAIMED THEY FIXED A HEIGHT CONTROL ISSUE AND REPLACED A SENSOR, HOWEVER IT DID NOT FIX THE VSC ISSUE. THIS IS A VERY SERIOUS ISSUE AND CAN CAUSE A LIFE THREATENING ACCIDENT. I HAVE RESEARCHED AND IT APPEARS THAT THIS IS A PROBLEM WITH THIS SPECIFIC CAR AND MODEL YEAR, FROM OTHER COMPLAINTS. IT SHOULD BE A RECALL ISSUE AND RECEIVE PRIORITY. PLEASE ADDRESS THIS MATTER, IT IS VITALLY IMPORTANT! THIS PROBLEM CAN CAUSE A FATALITY IF LEFT UNADDRESSED. THANK YOU! *TR

• 08/06/2021· TIRES

  BL 265/65R17 110S THIS TIRE EXPLODED AS I was existing the Harbor Fwy going south at Adams Blvd. The Lexus has an automatic system that prevents instant breaking when the tire pressure exceptionally low tire pressure or wet pavements due to weather conditions and or slippery pavements. Therefore as I was existing the Lexus did not allow me to stop as I normal did for over 17 years. The Lexus then hit the rear of the car stop at the stop light. These defective tires must be recalled so other life's will be spared. Many folks have loss there life in USA and many foreign countries. I have purchased new tires from Firestone for over 16 years. Firestone is the only tires company we allowed to replace all our tires. This is for our 2004 gx 470. Please assist the American consumers to stop these defective tires that could kill someone while you are reading this complaint.

• 08/02/2023· SEATS

  The contact owns a 2004 Lexus GX470. The contact stated that while driving approximately 50 MPH, the driver’s side seat heater was activated on the high setting. The contact stated that the following morning he noticed small blisters on his back; medical attention was needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage 67,000.

• 07/29/2019· STRUCTURE

  THE PAINT ON THE PLASTIC FENDERS, BUMPERS, AND THE METAL ROOF HAS BEEN FADING FOR THE PAST SEVERAL YEARS. THE FADING STARTED WHEN THE VEHICLE WAS ABOUT 1-2 YEARS OLD, EVEN WHEN THE VEHICLE WAS PARKED IN A GARAGE OVERNIGHT. THE VEHICLE WAS PURCHASED IN VA AND HAS BEEN USED IN CA SINCE 2006. WE HAVE ABOUT 110,000 MILES ON THE VEHICLE. WE HAVE SEEN SIMILAR MAKE/MODEL LEXUS GX 470S THAT APPEAR TO HAVE THE SAME FADED PAINT IN THE SAME ARES ON THE VEHICLE AS OURS. IN ADDITION, THE PAINT APPEARS TO BE DETERIORATING AND DISAPPEARING FROM THE ROOF AND ON THE EDGES OF THE DOORS. THIS COULD LEAD TO RUST PROBLEMS. OUR EFFORTS TO ADDRESS THIS WITH THE LEXUS DEALERS HAVE NOT MET WITH SUCCESS; THE DEALERS MORE OR LESS DISMISSED OUR COMPLAINT. OUR BODY SHOP MECHANIC TOLD US HE BELIEVES THE PAINT IS DEFECTIVE.

• 07/26/2021· STRUCTURE

  The contact owns a 2004 Lexus GX470. The contact stated that the vehicle was parked when he noticed there was a crack on the dashboard. The contact was not sure what caused the dashboard to crack. The dealer was made aware of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that there had been a Customer Support Program for the dashboard failure which expired in 2017. The contact had not been made aware of the special program. The approximate failure mileage was 105,000.

• 07/24/2017· STRUCTURE,UNKNOWN OR OTHER,ENGINE

  ENTIRE FRAME OF THE CAR IS RUSTED TO THE POINT THAT ALMOST NOTHING IS HOLDING THE CAR TOGETHER AND WE'VE BEEN TOLD IT'S NOT SAFE TO DRIVE. HAS BEEN MAINTAINED ON REGULAR BASIS AND HAS ALWAYS BEEN PARKED IN GARAGE AT NIGHT AND ON MOST WEEKDAYS. CAR SHOULDN'T BE RUSTED OUT WHEN CARED FOR METICULOUSLY (DOCUMENTATION AVAILABLE).

• 07/23/2014· STRUCTURE

  THERE IS A HUGE CRACK IN THE DASH THAT HAS BEEN REPORTED BY MANY GX DRIVERS AND IS OBVIOUSLY A FAULT IN LEXUS' MANUFACTURING. *TR

• 07/22/2007· VEHICLE SPEED CONTROLCrash

  SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 75 DEGREES. THE PASSENGER IN THE FRONT SEAT IS AN ELECTRONIC ENGINEERING THAT RUNS A COMPANY THAT IS KNOW IN THE INDUSTRY AS RESOLVING INTERMITTENT PROBLEMS IN THE MOST COMPLEX SYSTEMS OF DEPARTMENT OF DEFENSE (DOD) (E.G. F-14, EA-6B). HIS OBSERVATION DURING THE ACCIDENT IS THAT THERE WAS EXTREMELY LOW PROBABILITY THAT THE DRIVER COULD OF MOVED THEIR FOOT FROM BREAK THAT WAS USED TO DECELERATE THE VEHICLE TO THE POINT WHEN THE SUDDEN ACCELERATION STARTED. *JB

• 07/14/2020· SUSPENSION

  VEHICLE HAS EXTENSIVE RUST THROUGH IN MANY PORTIONS OF THE FRAME. VEHICLE SAID TO BE UNSAFE TO DRIVE . VEHICLE WAS IN SHOP FOR OTHER SERVICE WHEN DAMAGE WAS DETECTED.

• 07/13/2010· VISIBILITY

  ARRIVING AT THE BANK DRIVE THROUGH, I PULLED THE DRIVER'S SIDE SUN VISOR DOWN AND ALL THE INTERIOR LIGHTS AND DASH LIGHTS WENT OUT. LATER, AFTER MY HUSBAND INVESTIGATING THE PROBLEM, HE FOUND THAT THE PROBLEM WAS A SHORT CIRCUIT IN THE SUN VISOR WIRING. HE HAD TO REMOVE THE SUN VISOR FROM THE ROOF TO PREVENT THE FUSE FROM BURNING EVERY TIME THE VISOR IS MOVED. THIS PREVENTS ME FROM USING THE VISOR WHEN THE SUN IS DIRECTLY IN MY EYES. IF I LEAVE THE VISOR IN, THE FUSE FOR THE INTERIOR LIGHTING WILL BURN AND RESULT IN THE LOSS OF LIGHTS AND TRIP METER FUNCTIONALITY. I STILL HAVE THE VISOR BUT MY HUSBAND SAYS IT IS NOT REPAIRABLE. *TR

• 07/11/2016· AIR BAGS

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

• 07/07/2021· TIRESCrash

  Once existing the car the Officernoticed that my rear driver tire had expolded. This is what caused the accident and caused me tremendously back pain problems. The tires were purchase new from Firestone Complete Auto Care as we only purchased Firestone tires beginning with our first replacement tires until present.Thank God my life was spared. Unfortunately this is the second major conflict with Firestone and there defective products and maintenance schedules. Lexus rear automatic lowering up and down rear end system has product defects also. The brakes systems would not stop the Lexus 2004 GX 470. They would not stop as many times of previous stops.

• 07/06/2011· VISIBILITY

  TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE WINDSHIELD BECAME OVERHEATED. THE VEHICLE WAS THEN INSPECTED BY THE DEALER WHO ADVISED THAT THE WINDSHIELD WAS DEFECTIVE. THE VEHICLE FRONT WINDSHIELD WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5. THE VIN WAS UNAVAILABLE.

• 06/17/2016· UNKNOWN OR OTHER

  CRACKED DASHBOARD WITH SHINY SPOTS THAT GIVE GLARE WHEN DRIVING IN THE SUN.THIS IS AN ISSUE WHENEVER THE CAR IS IN MOTION ON ANY SURFACE (STREET, HIGHWAY, TURNING, ETC). WE RECEIVED ZLD WARRANTY ENHANCEMENT NOTIFICATION AND GOT ON LOCAL DEALERSHIP (GRAPEVINE, TEXAS) "WILL CALL" LIST OVER A YEAR AGO. DEALERSHIP CONTINUES TO SAY THEY WILL CALL WHEN PART IS AVAILABLE. ONLINE IT APPEARS THE ONLY PEOPLE WHO HAVE HAD DASHES REPLACED ARE THOSE WHO HAVE LEXUS BLOGS, ETC.

• 06/11/2025· AIR BAGS,UNKNOWN OR OTHER

  I am writing to formally request an investigation into a safety defect affecting the dashboard on my 2004 Lexus GX470. Over the past several months, I have observed significant cracking along the top of the instrument panel. I believe this defect poses a serious safety hazard: if the dashboard material fractures or delaminates, it could interfere with proper expansion and deployment of the front passenger airbag in the event of a collision. Despite the severity of this condition, Lexus has only issued a “limited-service campaign” rather than a full safety recall. Under that campaign, Lexus offers repair assistance only to owners located within certain regions and only if they pay a service fee. I contacted Lexus Headquarters, and requested a complete, no-cost replacement of the defective dashboard assembly, and was declined without satisfactory justification. I consider this response inadequate because: 1.Safety Risk to Occupants oThe dashboard crack traverses the airbag deployment zone. oIf the material fails, the passenger airbag may not be deployed correctly or on time. 2.Insufficient Remedy oA limited-service campaign does not guarantee replacement or cover all affected vehicles. oOwners outside specified regions or who have previously paid for dashboard repairs receive no assistance. 3.Regulatory Precedent oFederal Motor Vehicle Safety Standard (FMVSS) No. 208 mandates reliable airbag deployment. oA comprehensive recall would ensure all affected vehicles receive robust, no-cost repairs. I respectfully request that NHTSA open an investigation under 49 U.S.C. § 30162(a) to determine whether this dashboard cracking constitutes a safety-related defect warranting a nationwide recall. I am prepared to provide photographs, service records, and any additional information needed.

• 06/10/2006· SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN

  A CLUNKING NOISE HAPPENS ALMOST ALL TIMES WHEN COME TO A COMPLETE STOP. MY WIFE REPORTED PROBLEM TO DIFFERENT DEALERS AND PROBLEM HAS NOT BEEN RESOLVED EXCESSIVE ODORS SMELL LIKE REAR BRAKE PADS BURNED. REPORTED TO DIFFERENT LEXUS WITHOUT BEING FIXED UNTIL NOW. RECENTLY HEARING POPPING NOISE WHEN AIR CONDITIONER USED. WILL REPORT TO LEXUS DEALER NEXT SERVICE TIME. *JB

• 06/04/2004· LATCHES/LOCKS/LINKAGES

  WE HAVE TWINS AND HAVE TO USE TWO CAR SEATS. CHILD SAFETY RESTRAINT LATCH SYSTEM ON THE SECOND ROW SEAT OF A LEXUS GX470 BEHIND THE DRIVER SIDE OF THE VEHICLE IS NOT POSITIONED ACCORDING TO FEDERAL GUIDLINES. ONE LATCH IS IN THE MIDDLE OF THE BIGHT OF THE SEAT AND THE OTHER LATCH IS IN THE MIDDLE SEAT JUST ON THE OTHER SIDE OF THE SEAT BELT RECEPTICLES FOR THE MIDDLE PASSENGER AND PASSENGER BEHIND THE DRIVER. WHEN INSTALLING A CHILD SEAT BEHIND THE DRIVER SIDE, THE SEAT SITS AT AN ANGLE AND THE REAR OF THE CARSEAT CLOSEST TO THE DRIVER SEAT IS OFF THE SEAT ABOUT 3 INCHES ALLOWING IT TO BOUNCE UP AND DOWN. ADDITIONALLY, THE SEAT CAN BE MOVED, EVEN WHEN TIGHTENED WITH A MIGHTY TIGHT, MORE THAN AN INCH(WHICH IS THE MAXIMUM ALLOWED) BECAUSE OF THE POSITIONING OF THE LATCHES BEING ON AN UNEVEN SURFACE. A CHILD SEAT CANNOT BE INSTALLED USING THE LATCH SYSTEM BEHIND THE DRIVER IN A WAY TO BE SIGNED OFF AS SAFE BY NHTSA CERTIFIED TECHNICIANS. THIS PROBLEM HAS BEEN PRESENTED TO LEXUS LOCAL DEALERSHIP, REGIONAL REPRESENTATIVE, CORPORATE SUPERVISOR, CORPORATE EXECUTIVES. I HAVE WRITTEN DOCUMENTATION OF ALL CONVERSATIONS WITH THEM. THERE WERE TALKS ABOUT THEM BUYING BACK THE VEHICLE. THE REGIONAL REPRESENTATIVE TOLD US TO GO FIND TWO CARSEATS THAT COULD BE SAFELY INSTALLED AND LEXUS WOULD BY US TWO NEW ONES. THE TECHNICIAN AT THE STORE WE WENT TO IS NHTSA CERTIFIED AND SAID THERE IS NOT A WAY TO SAFELY INSTALL ANY CAR SEAT USING THE LATCH SYSTEM ON THAT SIDE OF THE CAR AS WELL. A NHTSA CERTIFIED MS FIREFIGHTER CONCURRED THAT USING THE LATCH ON THE DRIVER SIDE WAS NOT SAFE. LEXUS OFFERED $2,000 TOWARD THE PURCHASE OF ANOTHER LEXUS PRODUCT. I HAVE SPOKEN WITH STEVEN BERETZKY AT NHTSA IN DETAIL ABOUT THIS SITUATION. WE WERE TOLD THAT NOTHING COULD BE DONE TO CHANGE WERE THE LATCHES WERE PLACED.*AK

• 06/02/2014· AIR BAGS,STRUCTURE

  THE DASH IS CRACKING ALL OVER THE PLACE(BETWEEN 20-30 PACES). THE MOST CRACKING HAS OCCURRED IN FRONT OF AND AROUND THE PASSENGERS AIRBAG. THIS IS PARTICULARLY CONCERNING BECAUSE I FEAR IT THE AIRBAG NEEDED TO DEPLOY, IT WOULD NOT PROPERLY DO SO, AND ALSO THAT IT MAY BE EXTRA DANGEROUS IF THE CRACKED PIECES OF THE DASH GO FLYING IN ALL DIRECTIONS UPON AIRBAG DEPLOYMENT. THERE ARE THOUSANDS OF SUCH CONDITIONS REPORTED THROUGHOUT THE US HERE: HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/427349-CRACKED-DASHBOARD.HTML IT DOESN'T SEEM TO MATTER IF THE VEHICLE WAS GARAGE KEPT, OR PARKED IN THE SUN. ALSO CLIMATE TEMPERATURE DOESN'T SEEM TO BE A FACTOR. THIS CONDITION IS BEING REPORTS ALL OVER THE US. *TR

• 06/02/2006· POWER TRAIN

  WHEN DOWNHILL, VEHICLE SHIFTS DOWNWARD FROM D TO 4. MUST WAIT A FEW SECONDS BEFORE ACCELERATING, THEN VEHICLE SHIFTS BACK TO D. IF I ACCELERATE WHILE IN 4TH GEAR, VEHICLE WILL NOT SHIFT TO D. I HAVE SEEN AN IDENTICAL COMPLAINT FILED IN THIS SERVICE. *NM

• 05/27/2004· SUSPENSION

  WHILE TRAVELING AT A LOW SPEED THE CONSUMER NOTICED THAT THE VEHICLE WAS VIBRATING. ONCE THE VEHICLE REACHED SPEEDS OVER 60 MPH VIBRATION INCREASED. THE DEALERSHIP SERVICED THE VEHICLE FOUR TIMES BUT COULD NOT DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

• 05/23/2006· STRUCTURE

  AUTO: LEXUS 2004 GX470 SUV PART: DRIVER'S LEFT FOOT REST. PROBLEM: THE PART IN QUESTION BECAME UN-BOLTED TO THE VEHICLE INSIDE CABIN DRIVER'S SIDE FLOOR AND BECAME WEDGED UNDER THE BRAKE PEDAL DURING VEHICLE OPERATION. DRIVER (MY WIFE) APPLIED BRAKE APPROACHING STOP SIGN ONLY TO FIND BRAKE PEDAL STUCK. FRANTIC REPEATED BRAKE PEDAL APPLICATION BY HER FINALLY DISLODGED FOOT REST FROM UNDER BRAKE PEDAL AND THE VEHICLE JUST BARELY STOPPED PRIOR TO ENTERING INTERSECTION. DEALERSHIP HAS AGREED TO REPAIR PART. *NM

• 05/13/2023· STRUCTURE

  2004 Lexus GX470 factory-installed Blizzard White paint is peeling off in sheets. Was told by certified body shop that there is a clear defect with the primer. The areas affected are the hood, roof, and near back windows - no impact or other damage is present. This is unsafe as it will lead to the corrosion of the body of the car. There was a recall for the 2008-2009 models with this paint color, but this needs to be extended to the 2004 model year as well. There were no warning messages and the car is available for inspection.