2004 Ford Crown Victoria

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2009· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 45 MPH AT NIGHT THE HEADLIGHTS FAILED WITHOUT WARNING. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE WITH LIMITED VISIBILITY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 47,000. THE CURRENT MILEAGE WAS 48,000.

• 12/23/2010· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  2004 FORD CROWN VICTORIA - HEAD LIGHTS TURNS OFF WHILE DRIVING - SPOKE TO FORD AGENCY AND SAID PROBLEM IS IN THE HEADLIGHT CONTROL MODULE AND MODULE MUST BE REPLACED - $511 PART - SAID A COMMON PROBLEM. LIGHTS TURN BACK ON AFTER 1-2 MINUTES. VERY DANGEROUS SITUATION. *LN

• 12/17/2010· EXTERIOR LIGHTING

  WHEN DRIVING AT NIGHT, THE HEADLIGHTS WILL SHUT OFF ABRUPTLY CAUSING A SERIOUS DRIVING HAZARD VIA GREATLY REDUCED VISIBILITY. PARKING LIGHTS WILL FUNCTION, AND BRIGHT FLASH WILL WORK, BUT NO HI BEAM IS AVAILABLE UNLESS THE FLASH LEVER IS HELD. LIGHTS MAY GO BACK ON AT ANY TIME, OR NOT TURN ON UNTIL THE NEXT TIME CAR IS STARTED AT NIGHT. *TR

• 12/16/2005· SUSPENSION

  DT: THE CONTACT STATED THE REAR AXLE NON POWERED ASSEMBLY EXPERIENCED EXTENSIVE WEAR. AS A RESULT, THERE WAS A SEVERE VIBRATION WHILE DRIVING. THE VEHICLE WAS TAKEN TO A SERVICE REPAIR SHOP, AND THE MECHANIC CONTACTED A LOCAL DEALERSHIP ABOUT THE ISSUE. A FACTORY AUTHORIZED AXLE REPLACEMENT KIT WAS PURCHASED; PART #3W1Z4A109AA. USING THE NEW AXLE KIT THE OLD AXLE ASSEMBLY WAS REPLACED. THERE HAVE BEEN NO FURTHER PROBLEMS. THIS VEHICLE WAS FOR POLICE USE.*AK UPDATED 01/11/06. *JB

• 12/12/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS BEGAN FLASHING INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

• 12/10/2004· WHEELS

  TROOPER WAS ON PATROL, WHILE DRIVING, HE HEARD A LOUD NOISE FROM THE FRONT OF THE VEHICLE, FELT A SHIMMY IN THE STEERING, PULLED OVER AND OBSERVED THE RT FRT TIRE WAS SUDDENLY LOW ON AIR. HE RETURNED TO STATION, PARKED THE CAR AND CONTINUED HIS PATROL IN ANOTHER CAR. WHEN HE RETURNED TO STATION, THE RIGHT FRONT TIRE ON THE PARKED CAR WAS TOTALY FLAT. THE TIRE WAS EXAMINED BY A FORD DEALER, WHO FOUND THE WHEEL HAD AN APPROX 1/8" CRACK APPROX 16" LONG IN THE WHEEL. THE WHEEL WAS REPLACED BY THE DEALER.*AK

• 12/07/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND WOULD FLICKER ON AND OFF WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE MAIN ELECTRICAL MODULAR CONTROL BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 179,734.

• 12/04/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. THE VIN WAS NOT AVAILABLE.

• 12/02/2020· EXTERIOR LIGHTING

  THE NEAD LIGHTS SHUT OFF WHILE DRIVING AT NIGHT AT 65 MILES A HOUR STOPED ON THE SIDE OF THE HIWAY SHUT OFF THE CAR PLAYED WITH THE HEADLIGHT SWITCH THE LIGHTS CAME BACK ON BUT NOW THEY WILL NOT SHUT OFF SO THE BATTERY MUST BE DICONECTED WHEN NOT IN USE WORKING ON FINDING A REPAIR SHOP T FIX IT

• 11/15/2010· ENGINE AND ENGINE COOLINGFire

  2004 FORD CROWN VICTORIA INTAKE MANIFOLD CRACKED, CAUSING COOLANT LOST AND SMOKING ENGINE. VEHICLE EMERGENCY STOPPED AND TOWED. CONSUMER FACING EXPENSIVE REPAIR COSTS . *TR

• 11/12/2009· EXTERIOR LIGHTING

  LIGHTING CONTROL MODULE IN 2004 CROWN VIC. HEADLIGHTS VERY WEAK AND LCM NEEDS REPLACED. CLOSE TO $500 TO REPAIR. POOR QUALITY CONTROL BY FORD FOR A VERY EXPENSIVE PART. *TR

• 11/11/2009· WHEELS

  RECEIVED A RECALL LETTER FROM FORD REGARDING A 2004 CROWN VICTORY THAT I ACQUIRED 08/09 AS A FORMER POLICE CRUISER. LETTER STATED I HAD TO GET THIS CAR TO A DEALER ASAP AS THIS WAS AN 07 RECALL THAT HAD NOT BEEN COMPLETED. THE LETTER CLEARLY STATES DEFECTIVE WHEELS MUST BE REPLACED OR ONUS IS ON ME FOR ANY FUTURE FAILURES REGARDING THIS RECALL. I CALLED THE CUSTOMER SERVICE NUMBER ON LETTER AND THEY EXPLAINED THAT THE WHEELS (SPECIAL FOR POLICE) HAVE BEEN KNOWN TO DEVELOP CRACKS AND SPLIT OPEN FURTHER AT SOME POINT IN TIME. I ADVISED THAT I WAS A PRIVATE CITIZEN AND CAR WAS NOT A POLICE VEHICLE ANY LONGER & THEY SAID IT MATTERED NOT, AND MUST BE REPLACED. THEY GAVE ME A DEALER NAME & NUMBER WHICH I PROMPTLY CALLED THE NEXT DAY. DEALER HAD LITTLE INFO ON THIS SO I GAVE THEM THE RECALL NUMBER AND EXPLAINED WHAT I WAS TOLD AND WHAT LETTER SAID, DATED OCT '09. DEALER DECLINED TO ORDER PARTS AND SAID THEY WOULD NOT REPAIR UNDER RECALL SINCE IT WAS NO LONGER IN POLICE USE. I THEN CALLED CS AGAIN AND THEY AGREED THIS TIME WITH DEALER. I ESCALATED TO CUSTOMER RELATIONS WHICH WAS NO HELP WHATSOEVER. I EXPLAINED TO THEM THAT FORD HAD CONTACTED ME, THE LETTER DID NOT SAY TO DISREGARD IF NO LONGER USED AS A POLICE VEHICLE, ONLY THAT THIS WAS A HAZARD AND NEEDED TO GET DONE. I ASKED FOR A LETTER OF EXPLANATION AS TO HOW IT WAS SAFE FOR ME TO DRIVE AS A PRIVATE CITIZEN IF IT WAS NOT SAFE FOR POLICE AND THEY REFUSED, BUT DID TELL ME IT "SHOULD" BE OK. THE RECALL NUMBER & DESCRIPTION READS 07S48-16" STEEL WHEEL REPLACEMENT. I CAN FAX A COPY OF LETTER IF YOU REQUIRE, BUT FORD IS ADAMANT IN REFUSAL TO DO ANYTHING AFTER SOUNDING THE ALERT TO ME AND PUTTING ME IN A POTENTIALLY UNSAFE SITUATION, PLUS CLEARLY STATING I AM RESPONSIBLE IF ANYTHING HAPPENS AND I HAVE IGNORED THE LETTER. *TR

• 11/07/2011· ELECTRICAL SYSTEM

  LIGHT CONTROL MODULE FAIL FORD HAS UPGRADED THIS ITEM 22 TIMES SO FAR AND FAIL TO DO ANY THING ABOUT FOR CONSUMERS THAT HAVE THIS PROBLEM I DON'T UNDERSTAND WHY THERE IS NO RECALL ON THIS PART HEADLIGHTS WHEN TURN ON DON'T GO ON OR HEADLIGHTS GO OUT WHEN DRIVING LIGHT SWITCH TURNED TO ON SOMETIMES WORKS AND SOMETIMES IT WONT TURN LIGHTS ON... I HAD IT DIAGNOSIS AT A FORD DEALER AND THEY COME UP WITH DEFECTIVE COMPONENT IN LIGHT CONTROL MODULE AT AN OUTRAGEOUS PRICE OF 707.00 AND ANOTHER 200.00 HUNDRED TO PROGRAM IT AND YET ANOTHER 200.00 TO INSTALL IT.... THERE MUST BE TOLD TO RECALL THIS MODULE AND REPLACE IT I WISH EVERYONE WITH THIS PROBLEM WOULD FILE COMPLAINT WITH NSTB NATIONAL SAFETY TRANSPORTATION BOARD I UNDERSTAND NOW THAT THE NEW MODULE WHICH FORD MAKES NOW COME ALREADY PROGRAMMED SO WHY WOULD THEY CHARGE FOR IT AGAIN PEOPLE PLEASE FILE COMPLAINT LETS MAKE FORD LISTEN TO US FORD CUSTOMERS.... THANK YOU FOR LISTENING... I HOPE SOMETHING WILL BE DONE SOON [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/02/2016· SUSPENSION,EXTERIOR LIGHTING

  2004 FORD CROWN VICTORIA. CONSUMER REQUESTS FOR INVESTIGATION/ACTION ON CONTINUED AXLE, BEARING FAILURES, DEFECTS (POTENTIAL CATASTROPHIC LOSS OF CONTROL AND ALLEGEDLY DEFECTIVE AIRBAGS TO PROTECT VICTIMS) COLLAPSE OF SAFETY RECALL SYSTEM. *SMD THE CONSUMER STATED FORD DID SOME RECALL WORK ON THE 2003 MODELS WITH REGARDS TO THE REAR AXLES AND BEARINGS. HOWEVER, THE NEGLECTED TO CORRECT THE DEFECT IN THE 2004 AND POSSIBLY LATER MODELS. ALSO, THE LIGHTS WERE DEFECTIVE AND IT TOOK AN ENTIRE DECADE TO RECTIFY THE ISSUE. *JB

• 11/02/2012· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEAD LIGHTS WOULD TURN OFF SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 175,000 AND CURRENT MILEAGE WAS 177,000.

• 11/02/2010· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  SPORADICALLY THE HEADLIGHTS GO OFF FOR NO REASON. SOMETIMES TURNING LIGHT SWITCH OFF AND THEN ON AGAIN WILL TURN THEM BACK ON, SOMETIMES NOT. SOMETIMES WAITING A FEW MINUTES AND TURNING THEM BACK ON WORKS, SOMETIMES NOT. SOMETIMES LIGHTS JUST COME BACK ON THEIR OWN. *TR

• 10/31/2011· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF WITHOUT WARNING. THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 59,200. THE APPROXIMATE FAILURE MILEAGE WAS 58,500. UPDATED 11/29/11 *CN

• 10/29/2020· EXTERIOR LIGHTING

  2004 FORD CROWN VIC HEADLIGHTS STOPPED WORKING. I ORDERED AND REPLACED THE HEADLIGHT SWITCH AND MY HEADLIGHTS STILL DON'T WORK. I CAN'T DRIVE AT NIGHT ANYMORE. I HAVE CONTACTED FORD DEALERSHIP ABOUT A RECALL AND HAVE NOT RECEIVED A CALL BACK.

• 10/19/2010· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  DRIVING ON EXPRESSWAY AND ALL OF A SUDDEN HEADLIGHTS FAIL! OUT ON A DARK, DARK ROAD IN THE MIDDLE OF NOWHERE (I-57) AND A SINGLE 55 YEAR OLD WOMAN, HOW DANGEROUS IS THIS?!? I WENT TO FORD DEALER WHO ACTED LIKE HE HAD NEVER HEARD OF THE PROBLEM BEFORE (RIVER OAKS FORD IN CALUMET CITY, IL ~ THE TOP RATED FORD REPAIR DEALER IN THE COUNTRY ACCORDING TO THEIR RECORDED PHONE MESSAGE AND A HUGE BANNER ON THE WALL AS YOU ENTER THE DEALERSHIP), BUT WAS CLUELESS AS TO THIS PROBLEM, REALLY? THE CAR SAT THERE ALL DAY UNTIL THEY CALLED ME AT 3:30 IN THE AFTERNOON TO TELL ME THE HEADLIGHTS TURN ON AND OFF, WHAT WAS THE PROBLEM? OH, WE CAN INSTALL A NEW LIGHT BOX MODULE ($500)...THAT MIGHT TAKE CARE OF THE PROBLEM...NO GUARANTEE, AGAIN...REALLY? I CAME HOME (PROBLEM UNREPAIRED), LOOKED UP 2004 CROWN VICTORIA HEADLIGHTS ON GOOGLE AND TO MY ASTONISHMENT FOUND WEBSITE/ARTICLE AFTER ARTICLE STATING HOW COMMON THIS PROBLEM IS ON CROWN VICTORIAS, GRAND MARQUIS AND MAURADER 2003-2005!!! I THINK THAT FORD IS TRYING TO SHUCK THEIR RESPONSIBILITY IN TAKING CARE OF THIS POTENTIALITY HAZARDOUS MALFUNCTION (CAR CAN START ON FIRE AND MANY CABS IN LOS ANGELES HAVE ARTICLE DATE 3/25/10)! THEY SHOULD STEP UP TO THE PLATE AND SEND OUT A NATIONWIDE RECALL FOR THIS TO BE FIXED, INSTEAD I HAVE TO COME UP WITH THE MONEY FOR THE PART, THE LABOR TO GET THIS FIXED. THIS DOESN'T INCLUDE THE DOWNTIME HAVING THE CAR IN THE SHOP FOR THE DAY! PATHETIC IS ALL I CAN SAY ABOUT THIS SITUATION. I AM JUST GLAD I WAS ABLE TO PULL THE BRIGHTS LEVER BACK TOWARD THE STEERING WHEEL SO THAT I WOULD HAVE SOME KIND OF LIGHTS...NOT EASY DRIVING A LONG DISTANCE HOLDING THIS LEVER ALL THE WAY BUT IT WAS THE ONLY WAY I COULD GET ANY KIND OF LIGHTS TO WORK! PUSHING THE BRIGHT LIGHT LEVER FORWARD TO KEEP THE BRIGHTS ON DIDN'T WORK EITHER! *TR

• 10/13/2011· ELECTRICAL SYSTEM,EXTERIOR LIGHTINGFire

  DUE TO FAULTY MANUFACTURING BY FORD, I HAVE FAULTY HEADLIGHTS. ON MORE THAN 20 OCCASIONS I HAVE BEEN WITHOUT HEADLIGHTS. I HAVE TO WAIT UNTIL THE LIGHTS COME ON BEFORE I CAN PROCEED TO DRIVE THE VEHICLE, ENDANGERING MY LIFE DEPENDING ON MY LOCATION AT THE TIME! PLEASE ASK FORD TO CONSIDER FIXING THE PROBLEM BEFORE SOMEONE IS SERIOUSLY INJURED! *TR

• 10/12/2010· EXTERIOR LIGHTING

  TL*THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE PARKED, THE CONTACT ATTEMPTED TO ACTIVATE THE HEADLIGHTS ON, BUT THEY WOULD NOT ACTIVATE. AFTER APPROXIMATELY SIX MINUTES, THE HEADLIGHTS TURNED ON. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED A MODULE THAT CONTROLLED THE HEADLIGHTS FAILED. THE VEHICLE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.

• 10/10/2014· STEERING

  WHEN MAKING A TURN, I FELT A HITCH IN THE STEERING,LIKE IT DOESN'T WANT TO TURN SMOOTHLY. IT HAS GOTTEN WORSE AND CHECKING UNDER THE HOOD REVEALS RUSTED STEERING COLUMN SHAFTS WITH UNIVERSAL JOINTS WITH NO ZERK FITTINGS. WHILE CHECKING WITH THE FORD PARTS COUNTER, I FOUND OUT THERE HAS BEEN A RECALL ON THESE PARTS.I CALLED FORD MOTOR COMPANY & GAVE THEM MY V.I.N. AND THEY TELL ME THERE IS NO RECALL ON THIS FOR MY VEHICLE. SO I DID AN INTERNET SEARCH AND FIND THAT THERE IS A RECALL ON THIS VERY SAME THING FOR 2005-2011 CROWN VICTORIA'S(FORD RECALL # 13S08). IF MY 2004 CROWN VICTORIA HAS THE SAME STEERING WITH THE SAME PARTS WITH THE SAME DEFECT, WHY IS IT NOT INCLUDED IN THE RECALL? *TR

• 09/28/2020· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. THE CONTACT MANUALLY ADJUSTED THE LIGHT SWITCH AND THE HEADLIGHTS OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 09/27/2011· EXTERIOR LIGHTING

  I HAVE EXPERIENCED TOTAL HEADLIGHT FAILURE ON MORE THAN 20 OCCASIONS WHILE DRIVING AT NIGHT. SOME OF THE TIME THE FAILURES OCCURRED IN TOTAL DARKNESS ON INTERSTATE AND SECONDARY ROADS. THE FAILURE AFFECTED ALL LIGHTS, INTERIOR AND EXTERIOR. I DEFINITELY THINK THIS CONSTITUTES A SERIOUS SAFETY HAZZARD. ON THE FIRST FAILURE MY SON, DAUGHTER-IN-LAW AND BABY GRAND DAUGHTER WERE BEING TRANSPORTED FROM THE AIRPORT TO MY HOME WHEN THE LIGHTS FAILED ON THE INTERSTATE IN TOTAL DARKNESS AT A SPEED OF ABOUT 65 MPH. MY LOCAL FORD DEALER DOES NOT WANT TO ADDRESS THE PROBLEM AND THE TOTAL COST TO REPLACE THE LIGHT CONTROL MODULE IS MORE THAN $600.00 I LEARNED FROM THE NHTSA WEBSITE THAT THERE HAVE BEEN MORE THAN TWO THOUSAND CLAIMS RELATED TO HEADLIGHT FAILIRE ON THE 2001-2004 FORD CROWN VICTORIA. IT APPEARS THAT NHTSA OPENED A CASE ON THIS MATTER IN 2008, REFERENCE ACTION NUMBER PE08066, CLOSED IT ON 24 MARCH 2009, INDICATING THAT THE ISSUE WOULD BE MONITORED AND NHTSA RESERVED THE RIGHT TO REOPEN THE CASE. I HEREBY RESPECTFULLY REQUEST THAT ACTION NUMBER PE08066 BE REOPENED AND THAT FORD MOTOR COMPANY ASSUME RESPONSIBILITY FOR THE OBVIOUS FAULTY LIGHT CONTROL MODULES. RESPECTIVELY SUBMITTED. *TT

• 09/26/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 40 MPH BOTH HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT HAD TO EITHER ACTIVATE THE HIGH BEAMS OR PULL OVER AND SHUT THE VEHICLE OFF AND RESTART IT IN ORDER FOR THE HEADLIGHTS TO WORK. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THE VEHICLE WAS VERY UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 125,000. UPDATED 11/03/11*LJ

• 09/18/2018· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME EXTREMELY STIFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SHAFT AND STEERING LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 83,000.

• 09/18/2013· STEERING,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEAD LIGHTS FAILED. THE CONTACT ALSO STATED THAT A FEW MONTHS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED AND THAT THEY COULD NOT DETERMINE THE CAUSE OF THE HEADLIGHT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 68,000.

• 09/16/2015· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

• 09/16/2015· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED MAKING IT DIFFICULT TO MAKE A LEFT TURN. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

• 09/12/2022· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall

• 09/09/2012· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  HEAD LIGHTS WENT OUT WHILE DRIVING. STOPPED, PULLED OVER, DIDN'T WANT TO DRIVE AT NIGHT WITHOUT LIGHTS. CHECKED ALL FUSES, ALL SEEMED TO BE OK. FUMBLED WITH THE SWITCH AND WIRES AND CONNECTIONS, AND FOR AWHILE CONTEMPLATED HOW WE WOULD GET OURSELVES, AND THE CAR HOME WITHOUT ANY LIGHTS? STARTED THE CAR BACK UP AND THE LIGHTS WORKED.....RESUMED OUR DRIVE HOME....BUT LIGHTS WENT OUT AGAIN.....DECIDED TO RISK IT AND CONTINUED HOME WITHOUT HEAD LIGHTS. TOOK THE CAR TO A FORD SERVICE STATION THE NEXT WEEK, THEY SAID IT MUST BE THE SWITCH, PUT IN A NEW SWITCH AND SAID IT WAS FIXED.........PICKED IT UP AFTER WORK, AND HEADED FOR HOME, MADE IT A 1/4 MILE BEFORE THEY WENT OUT AGAIN. GOT ON THE INTERNET AND DISCOVERED THAT THIS IS APPARENTLY A VERY COMMON PROBLEM WITH THE CROWN VICTORIA AND TO FIX IT, IT TAKES A FORD RE-- DESIGNED LIGHTING CONTROL MODULE...TO THE TUNE OF ABOUT $500.00...FORD OBVIOUSLY KNOWS THIS IS A DESIGN AND SAFETY PROBLEM, WHY AREN'T THEY TAKING CARE OF THE PROBLEM.....BEFORE PEOPLE ARE KILLED???? *TR

• 09/08/2014· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,565. UPDATED 10/22/14*CN THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED BY THE DEALER. THE UNIVERSAL JOINTS IN THE STEERING SHAFT WERE CORRODED. THE 2005 CROWN VICTORIA WAS RECALLED FOR THE SAME THING. THE MANUFACTURER WAS NOTIFIED. UPDATED 4/6/2015 *JS

• 09/06/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 52,000. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

• 09/06/2007· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING BETWEEN 55 AND 60 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE BEGAN TO DECELERATE. THE CRUISE CONTROL WOULD NOT REACTIVATE. THE CONTACT STATED THAT THE AUTOMATIC DIMMER AND HEATER FAN STOPPED OPERATING. THE FUSE ONLY FAILED WHEN THE CRUISE CONTROL WAS ENGAGED. THE FUSE HAS BEEN REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.

• 08/31/2018· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AT COUNTRY FORD (888) 867-3993 (95 GOODMAN RD E, SOUTHAVEN, MS 38671), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 227,201.

• 08/28/2016· EXTERIOR LIGHTING

  THE HEADLIGHTS DO NOT COME ON

• 08/26/2012· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  I WAS AT DRIVE THROUGH TELLER WHEN THE AUTOMATIC HEADLIGHTS, AC, INSTRUMENT GAUGES, ODOMETER, AND SPEEDOMETER FAILED AT ONCE. INITIALLY THE DETERMINATION WAS IT WAS THE OVERDRIVE SWITCH IN THE GEARSHIFT, APPARENTLY A WIRE WAS SHORTING OUT BECAUSE IT TRAVELS IN AN AREA WHERE THE INSULATION WEARS AND SHORTS TO METAL. HOWEVER, AFTER HAVING DISCONNECTED THE OVERDRIVE AND WAITING FOR A REPLACEMENT WIRING HARNESS, THE AUTOMATIC HEADLIGHTS HAVE GONE OUT ALONG WITH THE PERMANENT HIGH BEAMS. IT WILL TURN ON THE LIGHTS IF YOU USE MANUAL LIGHTS INSTEAD OF AUTOMATIC HEADLIGHTS. ALSO HEADLIGHTS GO OUT ON THE INTERSTATE FOR NO REASON WHATSOEVER. RETURNED TO MECHANIC AND I WAS ADVISED THAT IT NEEDS A LIGHT CONTROL MODULE AND THAT THE LCM IS NOTORIOUS FOR FAILURES ESPECIALLY WITH HEADLIGHTS. COST OF REPLACING THE LCM IS EXORBITANTLY HIGH AND NO NEW PARTS ARE AVAILABLE THROUGH FORD AS THEY QUIT MAKING THEM. CARDONE SELLS THE LCM FOR SEVERAL HUNDRED DOLLARS INCLUDING CORE COST. FORD SHOULD NUT UP TO THIS ONE. THIS IS A DANGEROUS PRODUCT. PEOPLE CAN GET KILLED WHEN THEIR HEADLIGHTS SUDDENLY GO OUT AT HIGH SPEEDS AT NIGHT! TRUST ME. NOT ALL LANES ON THE INTERSTATE ARE LIT. THIS IS REALLY A DANGEROUS SITUATION. I NOW FORD LIKES TO COUNT BEANS, BUT IS IT REALLY WORTH RISKING HUMAN LIFE AND LIMB TO SAVE A FEW BUCKS? *TR

• 08/24/2016· EXTERIOR LIGHTING

  HEAD LIGHTS NO LONGER ARE OPERATING. WAS DRIVING AT NIGHT AND THEY WENT OUT AND WILL NOT GO ON AGAIN. HAVE TRIED TO HAVE THEM OPERATE AGAIN AND AGAIN AND NO LUCK. WHEN WILL RECALL PARTS BE AVAILABLE AS THIS VEHICLE IS NOT ABLE TO OPERATE AT NIGHT , IN FOG ,OR IN HEAVY RAIN.

• 08/22/2019· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WHILE TURNING RIGHT OR LEFT. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 96,000.

• 08/20/2014· VISIBILITY/WIPER

  VEHICLE'S WINDSHIELD WIPERS ACTIVATED IN THE OFF POSITION AND WOULD NOT RESPOND TO OPERATOR'S ACTIONS. PROBLEM REQUIRED REMOVAL OF FUSE 17 TO STOP WIPER ACTION. PROBLEM MANIFESTED WITHOUT WARNING. DIAGNOSED AS FAULTY WIPER MOTOR DUE TO POOR DRAINAGE OF UPPER AND LOWER WIPER TRAYS AT AND AROUND THE LOCATION OF THE WIPER MOTOR. SOLUTION REQUIRED REPLACEMENT OF WIPER MOTOR; THOROUGH CLEANING OF UPPER AND LOWER WIPER TRAYS; REPLACEMENT OF WEATHERSTRIP ALONG LOWER WIPER TRAY; AND REPLACEMENT OF SCREEN AND GASKET OVER PASSENGER-SIDE AIR INTAKE. *TR

• 08/19/2015· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.

• 08/16/2015· STRUCTURE

  TRUNK LID TORSION BAR FAILED, FORTUNATELY AFTER DRIVER AND PASSENGER HAD JUST REMOVED ITEMS FROM TRUNK. DUE TO THE WEIGHT OF THE TRUNK LID ON THIS VEHICLE, WE WOULD HAVE BEEN SERIOUSLY INJURED IF THE TRUNK LID HAD FALLEN ON US.

• 08/13/2018· STEERING,SUSPENSION,POWER TRAIN

  I WAS DRIVING AND ALL THE SUDDEN I START HEARING THIS REAL LOUD NOISE COMING FROM PASSENGER REAR AND ALL MY BRAKE LIGHTS ABS LIGHTS AND TRACTION LIGHTS CAME ON . WELL I WAS TOLD IT WAS WHEEL SEALS COME TO GIND OUT THERE IS A BIT GROVE OUT OF SHAFT WHERR BEARING RIDES. AND SHAFT IS VERY WEEK

• 08/11/2015· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAMS HAD TO BE TURNED ON IN ORDER FOR THE VEHICLE TO BE DRIVEN AT NIGHT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.

• 08/05/2009· ENGINE AND ENGINE COOLING

  2004 FORD CROWN VICTORIA # 2 CYLINDER BLEW OUT SPARK PLUG. HAD TO HAVE HELI-COL INSTALLED TO MAKE REPAIR. *TR

• 08/04/2006· POWER TRAIN

  I AM IN CHARGE OF A POLICE DEPARTMENT FLEET IN WARRICK COUNTY INDIANA, WE HAVE HAD THREE 2004 FORD CROWN VICTORIA'S (POLICE INTERCEPTORS) DEVELOP AXLE PROBLEMS IN THE LAST SIX MONTHS. IT SEEMS AS IF THESE AXLES ARE WEARING OUT PREMATURELY, I HAVE HAD TO REPLACE THE AXLES ON CARS WITH 40000, THIS IS UNHEARD OF IN A POLICE CAR. THE PROBLEM SEEMS TO START WITH A NOISE COMING FROM THE REAR OF THE CAR. *NM

• 08/01/2014· STEERING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME LOOSE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS CONFIRMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

• 07/31/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 86,947.

• 07/30/2006· STEERING

  2004 FORD CROWN VICTORIA LX. 4 DOOR SEDAN. STEERING COLUMN IS NOT ALIGNED WITH FRONT SEAT. THE COLUMN IS 3" OFF CENTER TOWARDS THE DRIVERS DOOR .FORD REPS. TELL ME THAT'S THE WAY THE CAR WAS MANUFACTURED. THAT'S FINE, BUT IF YOU HAPPEN TO HAVE A HEALTH CONDITION SUCH AS A CHRONIC BACK PROBLEM ITS VERY BOTHERSOME TO THE POINT OF HAVING TO SELL THE CAR. TOO BAD, I USED TO BE A FORD GUY BUT I AM FORCED TO SHOP AT A DIFFERENT DEALER. *JB

• 07/27/2010· EXTERIOR LIGHTING

  HEAD LIGHTS ON 2004 FORD CROWN VICTORIA WILL GO OFF WHILE DRIVING AT NIGHT AND SOMETIMES WILL COME BACK ON THEN AT TIMES THEY WILL NOT COME ON AT ALL. I AM A SINGLE WOMAN AND ON A FIXED INCOME THIS PART IS VERY EXPENSIVE SO I REALLY THINK FORD NEEDS TO DO SOMETHING ABOUT IT , I HAVE REPLACED MY SWITCH ON IT THINKING THIS WAS THE PROBLEM BUT IT WASN'T. *TR