2004 Cadillac SRX

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2021· UNKNOWN OR OTHER

  While driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. And then hold it on while I operated the vehicle to a safer place to duck tape it back down. This caused the sunroof to obviously not operate properly any longer as well obviously...

• 12/31/2014· ELECTRONIC STABILITY CONTROL (ESC)

  THE STABILITY SYSTEM ENGAGED MESSAGE DISPLAYS AS I AM DRIVING. AT FIRST IT WAS ONLY AT SPEEDS OVER 45MPH. RECENTLY IT COMES ON AT ANY SPEED DURING ANY ROAD OR WEATHER CONDITIONS. WHEN THE MESSAGE APPEARS THE CAR SWAYS AS IF A GUST OF WIND IS BLOWING THE CAR. AT TIMES I HEAR A GRINDING NOISE AS WELL. I HAVE ALMOST LOST CONTROL OF THE VEHICLE WHEN THIS HAPPENS AND I AM DRIVING ON THE INTERSTATE AT SPEEDS OVER 60MPH. ONCE THE MESSAGE APPEARED AS I WAS APPLYING THE BRAKES AND THERE WAS A DEEP GRINDING NOISE AND FEELING. THE MOVEMENT THE CAR MAKES WHEN THE STABILITY SYSTEM ENGAGES MAKES THE VEHICLE VERY UNSAFE TO DRIVE. I HAVE TAKEN THE VEHICLE TO 2 DIFFERENT REPAIR SHOPS (ONE BEING AN AUTHORIZED CADILLAC DEALERSHIP) 3 DIFFERENT TIMES, SPENT OVER A THOUSAND DOLLARS IN REPAIR ATTEMPTS, AND NO ONE SEEMS TO HAVE AN ANSWER HOW TO FIX THE PROBLEM. THE CAR IS UNSAFE TO DRIVE WITH SUCH UNPREDICTABLE CONDITIONS. THERE HAS TO BE AN ANSWER TO THIS POTENTIALLY FATAL DEFECT ON THIS VEHICLE. *JS

• 12/31/2010· ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM

  MY TRACTION CONTROL/STABILITY SYSTEM WILL ENGAGE WHILE I AM DRIVING DOWN THE ROAD UNLESS I MANUALLY DISABLE IT. THIS COULD VERY EASILY CAUSE AN ACCIDENT BECAUSE THE CAR WILL BE JERKED AND PULLED EITHER TO THE LEFT OR RIGHT. IT BEGAN IN JANUARY OF 2009 AND CONTINUES TO DO THIS EVEN AFTER TRYING MANY THINGS TO FIX THE PROBLEM. *TR

• 12/30/2015· ELECTRICAL SYSTEM,ENGINE

  MY CAR WOULDN'T START AND THEN THE KEY WOULD GET STUCK IN THE IGNITION AND WOULDN'T TURN. THE THEFT SECURITY LIGHT CAME ON. ECM ENGINE CONTROL MODULE WAS REPLACED AND PROGRAMMED. $1,000. *JS

• 12/30/2015· POWER TRAIN

  THE GEAR SHIFTER WAS VERY LOOSE AND I WAS ABLE TO SHIFT GEARS WITHOUT THE CAR RUNNING. REPLACED GEAR SHIFT LINKAGE. ($150) *JS

• 12/30/2015· STRUCTURE

  THE HOOD DOES NOT STAY UP ON IT'S OWN. I HAVE TO USE A STICK TO PROP IT OPEN. *JS

• 12/30/2015· ENGINE

  AC COMPRESSOR FROZE WHEN I TURNED THE AC ON. THIS IN TURN SNAPPED MY SERPENTINE BELT AND MY CAR BROKE DOWN. REPLACED SERPENTINE BELT ($150) AND AC COMPRESSOR ($500) WAS REPLACED ALONG WITH CONDENSER ($200). *JS

• 12/30/2015· SERVICE BRAKES

  I FOUND OUT I HAVE RUSTY BRAKE LINES. MY BRAKES FAILED ON ME WHILE DRIVING. I PULLED INTO THE CLOSEST PARKING LOT AND SAW THE FLUID POURING FROM UNDER MY CAR. *JS

• 12/29/2014· POWER TRAIN

  TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO PARK, THE GEAR LEVER HESITATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

• 12/21/2016· STEERING,SUSPENSION,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ALSO COMES ON EVERY TIME I START MY VEHICLE. THIS SEEMS TO CAUSE THE TRACTION CONTROL FEATURE TO MESS UP, WHICH THEN ON OCCASION WHEN I PRESS MY BRAKES, EVEN SLIGHTLY, MY BRAKES LOCK UP AND I SKID FOR JUST A SECOND. MY POWER STEERING FLUID SEEMS TO CONTINUALLY LEAK OR THE PUMP IS BAD. I HAVE REFILLED MY RESOVOIR MANY TIMES AND I CONSTANTLY HAVE A VERY LOUD "WHINING" SOUND. MY POWER STEERING SYSTEM ALSO SEEMS TO GO OUT OCCASIONALLY AND MY VEHICLE IS VERY DIFFICULT TO TURN.

• 12/19/2009· EQUIPMENT ADAPTIVE/MOBILITY

  FLOOR MAT ON DRIVER SIDE ROLLS UP AND STICKS UNDER ACCELERATOR. *TR

• 12/19/2003· STEERING,SUSPENSION,POWER TRAIN,TIRES,WHEELS,EQUIPMENTCrash

  WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY INSPECTION SHOWED FAILURE OF ALL WHEEL DRIVE OR RIGHT WHEEL LUGS/TIRE FAILURE CAUSING LOSS OF TIRE/WHEEL.*AK

• 12/18/2007· ENGINE AND ENGINE COOLING

  MY 6 YEAR OLD DAUGHTER WAS GETTING HER BACKPACK OUT OF THE BACK AND LEANED UP AGAINST THE EXHAUST PIPE AND RECEIVED 2ND DEGREE BURNS ON HER UPPER THIGH. SHE IS NOW 8 YEARS OLD AND HAS A PERMANENT SCAR ON HER UPPER THIGH. SHE HAS BEEN BRANDED FOR LIFE. SHE HAS A SCAR THAT IS A CIRCLE FROM THE EXHAUST PIPE. THE DOCTOR SAID BECAUSE OF THE SEVERITY OF THE BURN, SHE WILL ALWAYS HAVE THE SCAR SINCE IT DAMAGED HER SKIN. I CONTACTED CADILLAC DIRECTLY AND ASKED THEM TO CORRECT THE PROBLEM. UNFORTUNATELY THEY HAVE NOT. *TR

• 12/08/2004· VISIBILITY

  WHILE DRIVING, THE REAR VIEW MIRROR FAILED. THIS CAUSED POOR VISIBILITY. THE REAR VIEW MIRROR DIMMER FUNCTION FAILED AS WELL. THE MECHANIC INFORMED THE CONSUMER THAT THE VEHICLE WAS OPERATING AS DESIGNED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB THE CONSUMER STATED THAT FOR TALL PEOPLE THE AUTO DIMMER DOES NOT WORK AT THE ANGLE IT IS ATTATCHED. THE SECOND ROW SEAT HEAD REST BLOCKS THE SENSOR. THE CONSUMER STATED THAT THE GLARE IS DANGEROUS. *TC

• 12/07/2009· POWER TRAIN

  1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. GOT TO THE DR. GO TO LEAVE AGAIN BANG. 2. IT OCCURS EVERY TIME U STEP ON THROTTLE MORE THAN A LITTLE BIT. BROUGHT TO MY MECH THAT I HAVE BEEN DEALING WITH FOR 22 YEARS. TOLD ME IT WAS REAR TRANSFER CASE. TOLD ME IT SOUNDS LIKE SOMEONE WANTS TO COME OUT OF IT WITH A HAMMER. 3. HAD TO REPLACE REAR TRANSFER CASE. COST $2000. MECH. TOLD ME I AM GOING TO GET SICK WHEN U SEE IT. I GOT DOWN THERE WITH CAMERA. MAIN SHAFT HAS METAL TO METAL CONTACT THAT WORE DOWN WITH METAL SHAVINGS UNDER CAUSED WOBBLE IN SHAFT. ALSO EVERY LINK IN CHAIN HAD LITTLE BIT OF PLAY IN IT SO IT WOULD JUMP SPROCKET AND HIT PLASTIC PLATE. THAT'S WHERE PLASTIC BANG WAS COMING FROM. I DON'T HAVE PART BECAUSE MECH HAD TO SEND BACK FOR CORE BUT I DO HAVE PLENTY OF PICTURES TO SHOW OF HOW MUCH PLAY WAS IN CHAIN, METAL SHAVINGS UNDER SHAFT, MARKS ON SHAFT HOLE NINE YARDS. *TR

• 11/24/2012· ENGINE

  WHILE DRIVING ON CALIFORNIA FREEWAY, ENGINE LOST POWER AND COULDN'T BE RESTARTED. MECHANIC SAYS THAT TIMING CHAINS BROKE CAUSING CATASTROPHIC, IRREPARABLE DAMAGE TO ENGINE AND PISTONS. APPARENTLY, CADILLAC SRX OWNERS HAVE FREQUENTLY COMPLAINED OF TIMING CHAIN ISSUES, BUT GM HAS NOT RECALLED THESE VEHICLES. LOSING ENGINE POWER ON A FREEWAY IS A VERY DANGEROUS SITUATION. *TR

• 11/22/2006· ENGINE AND ENGINE COOLING

  DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOSS OF ALL VEHICLE POWER, AND THE ENGINE STALLED WITHOUT WARNING. THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED.

• 11/21/2006· ENGINE AND ENGINE COOLING

  MY DAUGHTER WAS BURNED TWICE BY THE TAILPIPE ON THE 2004 SRX. THE FIRST TIME I CALLED CADILLAC THEY TOLD ME THAT THIS WAS THE ONLY CASE ON FILE REGARDING THE TAILPIPE. SIX WEEKS LATER SHE WAS SEVERELY BURNED AGAIN. THIS TIME CADILLAC OPENED A CASE FILE AND THE CASE WAS CLOSED BECAUSE THE VEHICLE WAS BUILT PER CADILLAC SPECIFICATIONS. *NM

• 11/18/2005· PARKING BRAKE,POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,TIRES,UNKNOWN OR OTHERCrash

  MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERATED, TAKING ME WITH IT, I PUSHED AWAY, AND IT KEPT ACCELERATING OVER THE SCENIC OVERLOOK, BEING DESTROYED. ON-STAR NEVER CONTACTED THE POLICE, AMBULANCE, OR ME, EVEN 1 WEEK AFTER THE ACCIDENT, I HAD TO CALL THEM AND REQUEST THE AUDIO OR TRANSCRIPT OF THE MALFUNCTIONS, AND CRASH. *NM

• 11/17/2017· ELECTRONIC STABILITY CONTROL (ESC)

  CADILLAC SRX RECALL. WHEN DRIVING VECHILE, THE STABILITY SYSTEM ENGAGE COME ON AND CAUSES THE VECHILE TO PULL TO EITHER SIDE. PRESS OK BUTTON AND IT STRAIGHTENED UP.

• 11/17/2010· SUSPENSION

  TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE WOULD PULL TO THE RIGHT, CAUSING THE BRAKES TO BECOME ENGAGED AND THE VEHICLE TO STOP. THE SERVICE STABILIZING SYSTEM LIGHT ILLUMINATED AT THE TIME. THE CONTACT HAD TO HIT THE RESET BUTTON AND THE COMPUTER RESET ITSELF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER COULD FIND NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

• 11/17/2005· TIRES

  DT: THE CONTACT STATED TIRE PRESSURE MONITORING SENSORS WERE DEFECTIVE. THE MANUFACTURERS RECOMMENDED TIRE PRESSURE BE 32 PSI . HOWEVER, WITHIN 24 HOURS THE SENSORS SUGGESTED THE PRESSURE DROPPED IN ALL FOUR TIRES. THIS CAUSED THE WARNING LIGHTS TO ILLUMINATE, SIGNALING LOW TIRE PRESSURE. THE SENSORS PROVIDED A FALSE READING WHICH ALERTED THE CONTACT THAT AIR SHOULD BE ADDED TO THE TIRES. THIS CAUSED IMPROPER PRESSURE TO BE ADDED, RESULTING IN OVER INFLATION. HE TOOK THE VEHICLE TO THE DEALER THREE TIMES FOR THIS PROBLEM. EACH TIME THE DEALER CALIBRATED THE SENSORS. THIS PROCEDURE TEMPORARILY REMEDIES THE PROBLEM. *AK

• 11/16/2017· ELECTRONIC STABILITY CONTROL (ESC)

  THE STABILITY SYSTEM ENGAGED KEEPS COMING ON IN DASH. CAUSING IT TO PULL ONE WAY OR THE OTHER. THE VEHICLE WAS IN MOTION AT TIME ON HIGHWAY.

• 11/16/2015· ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

  SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY

• 11/16/2010· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TURN SIGNALS FAILED TO WORK. THIS IS AN INTERMITTENT PROBLEM. THE SELECTED SIGNAL DOES NOT FLASH WHEN THE TURN SIGNAL IS ACTIVATED AS IF THE BULB IS BURNT OUT. WENT TO THE EXPENSE TO REPLACE BULB THREE TIMES, BUT, THE BULBS WERE GOOD. AFTER REPLACING BULB THE SIGNAL STILL DID NOT WORK. AFTER, SEVERAL WEEKS IT WOULD START WORKING AGAIN. A MONTH OR SO LATER THIS HAPPEN AGAIN AND TOOK TO DEALER AND AGAIN THE BULB WAS REPLACED THIS TIME THE BULB WAS BURNT OUT. THE SIGNAL WORKED FOR 2 MONTHS AND WENT OUT AGAIN. I WILL NEVER PURCHASE ANOTHER GM CAR. MY DEALER CALLS IT THE MYSTIFYING CAR. THIS IS A MANUFACTURING DEFECT THAT GM WILL NOT ADMIT TO. SHAME ON GM, NO WONDER AMERICANS ARE GOING FOREIGN. THE COST TO REPLACE THIS BULB IS $85.00 EACH TIME.

• 11/15/2010· FUEL SYSTEM, GASOLINE,TRACTION CONTROL SYSTEM

  MY 2004 CADILLAC SRX HAS 98000 MILES ON IT. THE SERVICE STABILITY SYSTEM LIGHT COMES ON AFTER DRIVING FOR 20 MINUTES, EACH TIME I START THE CAR. I CLEAR THE SYSTEM AND JUST DRIVE. THE CAR SHAKES WHILE DRIVING A BIT AND DOES PULL TO THE RIGHT. I AM NOT EXPERIENCING SOME OF THE PROBLEMS MANY OTHERS ARE FACING WITH THIS SAME WARNING, BUT FEEL I TOO WILL SOON, IT IS GETTING WORSE. I ALSO WAS FORCED TO PUT IN 89 OCTANE GAS AT A STATION THAT DIDNT HAVE SUPER, I HAD A LOW FUEL LIGHT. AFTER 20 MINUTES OF DRIVING STABILITY LIGHT CAME ON ALONG WITH CHECK ENGINE. I CANCELLED MY TRIP AND DROVE TO MY MECHANIC. HE STATED THERE WAS A MISFIRE WHICH MAY BE FROM LOWER GRADE GAS BUT AFTER A FILL UP OF SUPER AND A FULL DAY OF DRIVING CHECK ENGINE LIGHT IS FLASHING. BRINGING IT BACK TO GET SERVICED I WAS TOLD THERE WAS NO MISFIRE, CLOGGED INJECTORS NORFAULTY PLUGS. THE PROBLEM WAS WITH THE ECU. THESE CARS SENSE A PROBLEM AND "SHUT OFF" THE PROBLEMATIC FULE INJECTOR. WELL MINE IS NOT PROBLEMATIC BUT THE COMPUTER SAYS IT IS!!! NOW WHAT BUY A NEW ECU!!! 149.00 FOR THE DIAGNOSTIC AND OVER 500.00 FOR THE ECU NOT INCLUDING LABOR, I'M LOOKING AT A GRAND TO FIX THE PROBLEM, IF THIS IS THE PROBLEM!!! I REALLY LOVE THE STYLE AND LOOK OF THIS CAR, BUT ALL THE EXTRA CRAP IS OVERKILL. THERE NEEDS TO BE A RECALL FOR THE STABILITY SYSTEM QUICK, WE ARE GOING TO HAVE A TOYOTA SITUATION ON OUR HANDS *TR

• 11/14/2006· SERVICE BRAKES, HYDRAULIC

  MY CADILLAC SRX (PURCHASED 4/2/2004, MILEAGE 34,599) SUFFERED A COMPLETE HYDRAULIC BRAKE FAILURE. THIS OCCURRED IN A PARKING LOT, AT LOW SPEED AND THERE WERE NO INJURIES OR DAMAGE. THE CAR WAS TOWED TO THE DEALER WHO REPAIRED THE BRAKES UNDER WARRANTY. THE DEALER STATED THAT BOTH HYDRAULIC CIRCUITS HAD FAILED AND THE ONLY BRAKING WAS THE PARKING BRAKE. THE DEALER ALSO STATED THAT THIS WAS THE FIRST TIME HE HAD SEEN THIS TYPE OF FAILURE ON THIS TYPE OF VEHICLE. *JB

• 11/12/2014· STEERING,ELECTRICAL SYSTEM

  I HAVE A PROBLEM WITH THE KEY AT FIRST I TRY TO TAKE THE KEY OUT OF THE IGNITION AND WON'T COME OFF AND THEN THEY STOPPED WORKING SO I GET A LOCK SMITH AND THEY MAKE ME A NEW KEY WHICH IT COST ME $392.00 IM TRYING TO TAKE MY CAR TO THE DEALER AND AT FIRST THEY TELL ME THEY DON'T HAVE THE PART I WENT THIS MORNING BECAUSE THEY SAY THE PART WAS THERE AND I TRY TO TALK TO SOMEBODY AND NO ONE WANTED TO HELP THERE. SO I WAS FRUSTRATED SO I WENT TO WORK AND THINT FIX MY CAR. *TR

• 11/11/2008· STRUCTURE

  THERE IS WATER GETTING INTO THE CAR. IN THE REAR, BACK.. THE COMPARTMENT THAT HOLDS THE TIRE JACK IS BUILDING UP WATER. *TR

• 11/10/2014· SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

  2004 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD THE CONSUMER STATED HIS WIFE WAS DRIVING, WHEN THE BRAKES FAILED. THE DEALER WAS UNABLE TO FIND A PROBLEM. THE CONSUMER BELIEVED THE VEHICLE STALLED AND LOST POWER STEERING AND BRAKES. *JB

• 11/09/2017· STEERING,ELECTRICAL SYSTEM,ENGINE

  I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NOVEMBER 3, 2017, AS I WAS ROLLING OUT OF THE DRIVEWAY THE VEHICLE CUT OFF IN MOTION. SOMETHING IS WRONG WITH THIS VEHICLE LOSING POWER WITHOUT NO NOTIFICATION TO THE DRIVER UNTIL IT HAPPENS. THIS NEEDS TO BE RECALLED FOR THESE 2004 SRX CADILLAC VEHICLES. ALSO THE SCREENS CONSTANTLY SAYS CHECK STABILITY SYSTEM, OR REDUCED ENGINE POWER AND TRACTION CONTROL. PLEASE THIS HAS TO BE A RECALL BEFORE SOMEONE GETS KILLED.

• 11/09/2011· ELECTRONIC STABILITY CONTROL (ESC)

  ELECTRONIC STABILITY CONTROL TURNS ITSELF ON FOR NO REASON AND CAUSES STEERING ISSUES. AT HIGH SPEEDS THIS COULD LEAD TO A SERIOUS ACCIDENT. I AM AFRAID TO DRIVE MY CAR. I HAVE BEEN TO THE DEALERSHIP AND THEY ACT LIKE THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, BUT I HAVE SEEN AND HEARD OF OTHER CASES. PLEASE LOOK INTO THIS. *TR

• 11/04/2019· STEERING,ELECTRONIC STABILITY CONTROL (ESC)

  THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .

• 11/03/2008· EXTERIOR LIGHTING

  FRONT TURN SIGNALS DO NOT WORK. VEHICLE HAS BEEN TO THE DEALER NO LESS THAN 6 TIMES THROUGHOUT IT'S LIFE. I HAVE PERSONALLY CHANGED 2 TURN SIGNAL BULBS. I AM AN ENGINEER... AND THE BULBS ARE FULLY FUNCTIONAL AFTER REPLACEMENT. THE BULBS "SOCKET" IS PLASTIC WITH A WIRE. IT APPEARS THE WIRE MELTS THE PLASTIC AND THE TURN SIGNAL STOPS WORKING PREMATURELY. THIS MIGHT BE FIXED WITH BULB THAT IS OF ALL GLASS CONSTRUCTION (WHICH GM DOES NOT USE AND NOT AVAILABLE AT THE LOCAL PARTS STORE). OR POSSIBLY THE TURN SIGNAL CIRCUIT IS USING TOO MUCH CURRENT FOR THIS APPLICATION. EITHER WAY THIS IS A CERTAIN DESIGN DEFECT... NOTED ON CADILLAC FORUMS. I JUST REPLACED ANOTHER BULB AND THE NEXT DAY IT IS NOT WORKING AGAIN. THE PROBLEM I FIND, IS THERE IS NO WAY TO FIX THIS PROBLEM. THERE ARE NO "FAULTY" PARTS TO REPLACE. IT MUST BE A DESIGN DEFECT. AND OWNERS OF THESE VEHICLES ARE A LIABILITY ON THE ROAD. *TR

• 11/02/2012· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED WHILE TRAVELING 5 MPH, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED AS THE BRAKES ERRONEOUSLY ENGAGED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE. UPON RESTARTING THE VEHICLE, IT BEGAN TO FUNCTION NORMALLY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC OR DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THIS ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 39,011.

• 11/01/2011· ELECTRONIC STABILITY CONTROL (ESC)

  WHEN DRIVING THE CAR BEGINS TO SHAKE AND PULLS HARD TO THE RIGHT. AT THE SAME TIME THE STABILITY SYSTEM ENGAGED MESSAGE POPS UP. IT DOES THIS CONSTANTLY, I NEVER TAKE A DRIVE WITHOUT THE MESSAGE APPEARING. THIS MORNING THE SAME HAPPENED ON THE WAY TO WORK, BUT THE WORST EVER. I ALMOST LOST CONTROL OF THE CAR AND SWERVED IN FRONT OF A SCHOOL BUS ON THE FREEWAY. I ATTEMPTED TO ACCELERATE BUT THE CAR ACTED LIKE A COMBINATION OF HAVING A FLAT TIRE AND RUNNING OUT OF GAS. READING CADILLAC SRX PROBLEM WITH STABILITY SYSTEM THREAD ON EDMUNDS.COM, I REALIZE THAT THIS IS A MANUFACTURING ISSUE. THANKFULLY NO ONE HAS DIED YET, BUT AFTER THIS MORNINGS INCIDENT, THE OUTCOME IF I WOULD HAVE HIT THE SCHOOL BUS GOING 60 ON THE FREEWAY, COULD HAVE BEEN TRAGIC. *TR

• 10/30/2005· VISIBILITY

  WHILE PARKED THE CAR'S SUNROOF EXPLODED, SHOWERING MY SON AND I IN GLASS. THE GLASS WAS VERY SHARP AND CAUSED MINOR CUTS ON HANDS WHILE TRYING TO GET OUT OF THE VEHICLE. THE CAR NEEDED TO BE TOWED BECAUSE THE GLASS WAS EVERYWHERE AND WE FEARED DESTROYING THE SEATS BY GETTING BACK IN THE VEHICLE. THE DEALERSHIP CLAIMED THAT IT WAS NOT A WARRANTY ISSUE AND WE ARE WORKING WITH OUR INSURANCE COMPANY. WE FEEL IT IS AN OBVIOUS VEHICLE DEFECT. *NM *PER MRS DERSHEM, VEHICLE WAS BEING DRIVEN AT THE TIME OF THE INCIDENT. AFTER PULLING INTO PARKING LOT, WHILE INSIDE VEHICLE, SUNROOF GLASS SHATTERED.PCO*

• 10/30/2004· ENGINE AND ENGINE COOLING

  CAR HAS ROUGH IDLE UNTIL WARM. TECHNICIANS CAN NOT FIND THE PROBLEM. *JB

• 10/28/2014· AIR BAGS

  TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE AIR BAG SERVICE LIGHT ILLUMINATED SPORADICALLY. THE CONTACT MENTIONED THAT THE FAILURE STARTED TO OCCUR AFTER THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

• 10/28/2009· ENGINE AND ENGINE COOLING

  I PURCHASED THIS CERTIFIED VEHICLE IN 2007 WITH 35,000 MILES MY ENGINE LIGHT HAS BEEN COMING ON SINCE 12/08 I WENT TO HE DEALERSHIP ON SEVERAL OCCASIONS AND THE TOLD ME IT WAS MY GAS CAP OR ONETIME THEY SAID IT WAS MY OIL THAT NEEDED TO BE CHANGED. I CONTINUOUSLY HAD THIS PROBLEM BRINGING MY VEHICLE BACK AND FORTH TO GET REPAIRED AND MY ENGINE LIGHT IS STILL ON AND NOW I HAVE A PROBLEM WITH MY ENGINE WHERE THE DEALERSHIP ADVISED ME NOT TO DRIVE MY VEHICLE. *TR

• 10/27/2010· ELECTRONIC STABILITY CONTROL (ESC)

  MY 2004 CADILLAC SRX WHEN DRIVING AT HIGHWAY SPEEDS AT APPROXIMATELY 65 MPH, THE STABILITY CONTROL SYSTEM ENGAGES CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE FOR SEVERAL SECONDS. CAR VIBRATES, STEERING WHEEL STIFFENS WHERE YOU CAN NOT STEER, BRAKES ARE ENGAGED, AND SLOWS DOWN 5-10 MPH INSTANTLY CAUSING TRAFFIC BEHIND YOU TO BACK UP AND COULD RUN INTO YOU. IF IT WERE TO HAPPEN IN WET CONDITIONS THE VEHICLE WILL LOSE CONTROL AND SPIN INTO TRAFFIC CAUSING SERIOUS INJURY OR DEATH. IT IS VERY SCARY. IT HAPPENS ALMOST EVERY FIVE MILES AND STABILITY CONTROL MUST BE DISENGAGED TO PREVENT FROM HAPPENING. *TR

• 10/26/2010· TRACTION CONTROL SYSTEM

  WHEN MAKING A TURN, GOING OVER A SPEED BUMP OR TAKING A SHARP TURN THE TRACTION ENGAGEMENT SYSTEM WARNING LIGHT COMES ON. AT TIMES THE VEHICLE WILL STOP ACCELERATING. *TR

• 10/25/2011· POWER TRAIN

  ATTEMPTING TO LEAVE GAS STATION, CAR BEGAN TO DECELERATE AND THE ENGINE REV'D HIGH. THIS WAS AN ISSUE WITH THE THROTTLE THAT COST OVER $600.00 TO REPAIR. NOW, I AM HEARING A CLICKING NOISE AT SUDDEN ACCELERATION, TOOK TO CADILLAC DEALER FOR DIAGNOSTIC AND THEY TOLD ME IT WAS "SOMETHING" IN THE TRANSFER CASE AND THAT THEY COULD NOT REPLACE PARTS, THAT I WOULD HAVE TO REPLACE THE WHOLE THING AT A COST OF $3000.00! I DEFINITELY DO NOT HAVE THE MONEY TO REPAIR THIS ITEM. THIS HAS REALLY TURNED ME OFF. I PLAN TO PURCHASE ANOTHER VEHICLE AND WOULD LOVE TO BUY AMERICAN, BUT WITH THIS LEVEL OF SERVICE AND LACK OF CARE FOR THE CUSTOMER, I AM GOING TO LOOK ELSEWHERE. IT SEEMS THERE ARE SEVERAL FORUMS FOR THIS PROBLEM FOR THE SAME YEAR WITH THE EXACT PROBLEM. CADILLAC SHOULD PROVIDE BETTER SERVICE FOR PARTS THAT THEY KNOW ARE DEFECTIVE. *TT

• 10/23/2012· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  EVERY TIME I START MY CAR I GET SERVICE BRAKE ASSIST AND SERVICE STABILITY SYS" AND I CALLED MY MECHANIC AND HE SAID HE HAS READ A LOT OF COMPLAINTS ABOUT THIS. AFTER RESEARCHING I DID NOT WANT TO GO SPEND A LOT OF TIME AND MONEY SINCE IT SEAMS NO ONE HAS THE ANSWER TO OUR PROBLEM. MY CAR SEAMS TO RUN GOOD IT IS JUST SCARY TO THINK THERE MIGHT BE SOMETHING REALLY WRONG WITH MY CAR. I HOPE YOU GUYS CAN GET THE ANSWER TO OUR PROBLEM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 10/22/2018· POWER TRAIN

  TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND HEARD A LOUD ABNORMAL NOISE. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

• 10/22/2008· WHEELS

  TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY PLACED AIR IN THE TIRE. SOON AFTERWARDS, THE TIRE CONTINUED TO LOSE AIR PRESSURE. HE RETURNED TO THE DEALER AND THEY DISCOVERED A ONE INCH FRACTURE IN THE RIM, WHICH CAUSED THE TIRE TO FAIL. THE TECHNICIAN ALSO CONCLUDED THAT THERE WAS NO EXTERNAL FORCE, SUCH AS A CRASH ONTO A CURB, THAT CAUSED THE WHEEL TO BEGIN CRACKING ON THE INSIDE. THE RIMS ARE THE ORIGINAL EQUIPMENT. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,037. UPDATED 11/17/08 *CN UPDATED 11/24/08.*JB

• 10/20/2014· POWER TRAIN

  DRIVING ON HIGHWAY DOING ABOUT 70 CAR WOULD NOT ACCELERATE AND MADE LOUD GRINDING NOISE. CAR WAS STUCK IN NEUTRAL WOULD NOT CHANGE GEARS. *TR

• 10/19/2016· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT AND REAR BRAKES MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPLACED THE BEARINGS, CVC JOINTS, A ROTOR ON THE FRONT DRIVER'S SIDE, AND TWO ROTORS IN THE REAR. MONTHS LATER, THE ABNORMAL NOISE RETURNED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS UNABLE TO DETERMINE IF THE VEHICLE WAS INCLUDED OR EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 04V151000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

• 10/18/2017· STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

  2004 SRX STABILITY SYS READY COMES ON AND THE STEERING PULLS LEFT OR RIGHT ABS LIGHT , BRAKE LIGHT , COMES ON NO ONE SEEMS TO KNOW WHAT IT IS OR WHAT TO DO HELP

• 10/16/2016· ELECTRICAL SYSTEM

  THE CAR DIED ON A CVS PARKING LOT IN TROY,NY,TOWED BACK TO BOSTON,MA.AFTER PUTTING A NEW ENGINE IN ON JULY,2016,THE KEY COULDN'T COME OUT,NORWOOD CADILAC DEALER TOLD US SOMETHING IS DREWING THE BATTERY,AFTER $920 ELECTRICAL CHECK,DIED AGAIN THE FOLLOWING WEEK WHILE PARKED ON OUR DRIVEWAY. THEN ANOTHER$900 THEY DISCONNECTED THE RADIO,DVD,TELLING US IT'LL BE GOOD FOR MY DAUGHTER TO DRIVE BACK TO COLLEGE IN NY. TWO WEEKS LATER,SAME THING HAPPENED AGAIN,KEY WON'T COME OUT,TOWED TO THEM,NOW THEY TOLD US NEED A ECM,WE QUESTIONED THEM WHY THEY DON'T CHANGE THAT IN THE FIRST PLACE,THEY SAID WAS THE DRAWING BACK FED THE ECM,CAUSE THE FAILER,SO WE WOULD HAVE TO PAY $1050 SEPRATELY AND UNSURE HOW LONG IT'S GOOD FOR.